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<contents><![CDATA[<p style="color: #000000"><font face="arial,helvetica,sans-serif" size="3"><strong>Summary</strong></font></p><p style="color: #000000">&nbsp;</p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">This article applies to the following:</font></p><ul style="color: #000000"><li><font face="arial,helvetica,sans-serif" size="2">WebTeam Central 4</font></li></ul><font face="arial,helvetica,sans-serif"><hr style="height: 2px; color: #000000" /></font><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="3"><strong>Details</strong></font></p><p style="color: #000000">&nbsp;</p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">To utilize the <strong>New Meeting option</strong> from the <strong>Actions</strong> <strong>tab</strong> of the <strong>Administrator Options</strong> page is disabled. To be able to create and send appointments, you should log into this page as an administrator and select the&nbsp; 'Yes'&nbsp; option.</font></p>]]></contents>
<contentstext><![CDATA[Summary&nbsp;This article applies to the following:WebTeam Central 4Details&nbsp;To utilize the New Meeting option from the Actions tab of the Administrator Options page is disabled. To be able to create and send appointments, you should log into this page as an administrator and select the&nbsp; 'Yes'&nbsp; option.]]></contentstext>
<categories>
<categoryid><![CDATA[7]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[Why is the Appointment button disabled?]]></subject>
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<contents><![CDATA[<p style="color: #000000"><font face="arial,helvetica,sans-serif" size="3"><strong>Summary</strong></font></p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">This article applies to the following:</font></p><ul style="color: #000000"><li><font face="arial,helvetica,sans-serif" size="2">WebTeam Central 4</font></li></ul><font face="arial,helvetica,sans-serif"><hr style="height: 2px; color: #000000" /></font><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="3"><strong>Details</strong></font></p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">The <strong>Allow Send Mail </strong>and <strong>Allow Send Phone Message </strong>options are disabled on the <strong>Administrator Options </strong>page. To be able to create these types of messages, log in to the Web application as an administrator and select <strong>Yes </strong>for these options. </font></p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">Another reason for this problem is that SMTP server was set up improperly. To solve this problem, log in as an administrator and on the <strong>Data Sources </strong>tab of the <strong>Administrator Options </strong>page check whether SMTP server is set correctly. </font></p><p style="color: #000000">&nbsp;</p>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following:WebTeam Central 4DetailsThe Allow Send Mail and Allow Send Phone Message options are disabled on the Administrator Options page. To be able to create these types of messages, log in to the Web application as an administrator and select Yes for these options. Another reason for this problem is that SMTP server was set up improperly. To solve this problem, log in as an administrator and on the Data Sources tab of the Administrator Options page check whether SMTP server is set correctly. &nbsp;]]></contentstext>
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<categoryid><![CDATA[7]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[Why are the New Mail Message or New Phone Message buttons disabled?]]></subject>
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<contents><![CDATA[<p style="color: #000000"><font face="arial,helvetica,sans-serif" size="3"><strong>Summary</strong></font></p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">This article applies to the following:</font></p><ul style="color: #000000"><li><font face="arial,helvetica,sans-serif" size="2">WebTeam Central 4</font></li></ul><font face="arial,helvetica,sans-serif"><hr style="height: 2px; color: #000000" /></font><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="3"><strong>Details</strong></font></p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">The <strong>Allow Personalization </strong>option is disabled on the <strong>Administrator Options </strong>page. This causes the <strong>Options </strong>button on the Web application toolbar be disabled. To enable it, log in as an administrator to the Web application and select <strong>Yes </strong>for the <strong>Allow Personalization </strong>option on the <strong>Actions </strong>tab of the <strong>Administrator </strong><strong>Options </strong>page. </font></p><p style="color: #000000">&nbsp;</p>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following:WebTeam Central 4DetailsThe Allow Personalization option is disabled on the Administrator Options page. This causes the Options button on the Web application toolbar be disabled. To enable it, log in as an administrator to the Web application and select Yes for the Allow Personalization option on the Actions tab of the Administrator Options page. &nbsp;]]></contentstext>
<categories>
<categoryid><![CDATA[7]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[Why is the Options button disabled and I cannot change user options?]]></subject>
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<contents><![CDATA[<p style="color: #000000"><font face="arial,helvetica,sans-serif" size="3"><strong>Summary</strong></font></p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">This article applies to the following:</font></p><ul style="color: #000000"><li><font face="arial,helvetica,sans-serif" size="2">WebTeam Central 4</font></li></ul><font face="arial,helvetica,sans-serif"><hr style="height: 2px; color: #000000" /></font><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="3"><strong>Details</strong></font></p><p style="color: #000000"><font face="arial,helvetica,sans-serif" size="2">You cannot modify the appointment, if you are not the owner or creator of it. Ask the administrator to grant you the proper permission to be able to modify the appointment. </font></p>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following:WebTeam Central 4DetailsYou cannot modify the appointment, if you are not the owner or creator of it. Ask the administrator to grant you the proper permission to be able to modify the appointment. ]]></contentstext>
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<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[Why cannot I modify the appointment?]]></subject>
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<contents><![CDATA[<p><strong><font face="arial,helvetica,sans-serif" size="3" color="#000000">Summary</font></strong></p><p><font face="arial,helvetica,sans-serif" size="2" color="#000000">This article applies to the following:</font></p><p><font face="arial,helvetica,sans-serif" size="2">The workaround below&nbsp;is only necessary if you are running Resource Central older than version 2.3.2000.<br />However, if you run Resource Central version&nbsp;</font><font face="arial,helvetica,sans-serif" size="2"> 2.3.2000</font><font face="arial,helvetica,sans-serif" size="2"> or later and you don&rsquo;t use Resource Finder to book resources, you still need the workaround.</font></p><p><font face="arial,helvetica,sans-serif"><font size="2"><font color="#000000"><strong>Warning:</strong> The following procedure involves modifying the computer registry. This can cause substantial damage to the Microsoft Windows&reg; operating system. Document and back up the existing registry entries prior to implementing any changes.</font></font></font></p><p>&nbsp;</p><font face="arial,helvetica,sans-serif" color="#000000"><hr /></font><strong><font face="arial,helvetica,sans-serif" size="3" color="#000000">Problem</font></strong> <p><font face="arial,helvetica,sans-serif" size="2" color="#000000">After applying SP2 for Outlook 2003, several of our customers experienced the following symptoms.</font></p><ul><li><font face="arial,helvetica,sans-serif" size="2">Appointments are deleted immediately after they have been created.</font></li><li><font face="arial,helvetica,sans-serif" size="2">It takes a long time to book appointments, especially recurring appointments.</font></li><li><font face="arial,helvetica,sans-serif" size="2">Duplicate emails are retrieved when booking appointments.</font></li></ul><p><strong><font face="arial,helvetica,sans-serif" size="3" color="#000000">Cause</font></strong></p><p><font face="arial,helvetica,sans-serif" size="2" color="#000000">The Resource Central application uses the EntryID of the message to get the EntryID of the Calendar item. When Resource Central requests the EntryID of the Calendar item, it fails because it cannot find the Calendar item corresponding to the EntryID. </font></p><p><font face="arial,helvetica,sans-serif" size="2" color="#000000">In CDO.dll version 6.5.7232.95, Microsoft improved how meeting requests are processed when a user accepts them. This change prevents items from being deleted from the Calendar inadvertently. The new CDO functionality copies the properties of a meeting acceptance (which is written to the Calendar), saves the message, makes a duplicate of it, and deletes the original. The duplicate item has a different EntryID from the original and cannot be deleted unintentionally. This is referred to as meeting regeneration.</font></p><p><font face="arial,helvetica,sans-serif" size="2" color="#000000">The&nbsp;Resource Central refers to the original EntryID when the Resource meeting request is processed. When a meeting acceptance is duplicated and deleted, the&nbsp;Resource Central application will get a new EntryID. As a result, duplicate mails are sent.</font></p><p><strong><font face="arial,helvetica,sans-serif" size="3" color="#000000">Workaround</font></strong></p><p><font face="arial,helvetica,sans-serif" size="2" color="#000000">Create a registry key to disable meeting regeneration.</font></p><p><font face="arial,helvetica,sans-serif" size="2" color="#000000">1. Click <strong>Start</strong> &gt; <strong>Run</strong> and type <strong>regedit</strong>.<br />2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\<strong>Calendar</strong>.<br />3. Right-click the <strong>Calendar </strong>folder and click New &gt; <strong>DWORD Value</strong>.<br />4. Type <strong>DisableMeetingRegeneration</strong> for the new key name and press <strong>ENTER</strong>.<br />5. Double-click the new key and type <strong>1</strong> in the Value data field of the Edit String screen.<br />6. Click <strong>OK</strong>, close the Registry Editor.</font></p><p><font face="arial,helvetica,sans-serif" size="2" color="#000000">Please see Microsoft Knowledge Base article 899919 for more information:</font></p><span style="font-family: 'Arial','sans-serif'; color: navy; font-size: 10pt"><a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;899919" title="http://support.microsoft.com/default.aspx?scid=kb;en-us;899919"><span style="color: navy">http://support.microsoft.com/default.aspx?scid=kb;en-us;899919</span></a></span> <p><font size="2" color="#000000"><font face="arial,helvetica,sans-serif"><br /></font></font>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following:The workaround below&nbsp;is only necessary if you are running Resource Central older than version 2.3.2000. However, if you run Resource Central version&nbsp; 2.3.2000 or later and you don&rsquo;t use Resource Finder to book resources, you still need the workaround.Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Microsoft Windows&reg; operating system. Document and back up the existing registry entries prior to implementing any changes.&nbsp;Problem After applying SP2 for Outlook 2003, several of our customers experienced the following symptoms.Appointments are deleted immediately after they have been created.It takes a long time to book appointments, especially recurring appointments.Duplicate emails are retrieved when booking appointments.CauseThe Resource Central application uses the EntryID of the message to get the EntryID of the Calendar item. When Resource Central requests the EntryID of the Calendar item, it fails because it cannot find the Calendar item corresponding to the EntryID. In CDO.dll version 6.5.7232.95, Microsoft improved how meeting requests are processed when a user accepts them. This change prevents items from being deleted from the Calendar inadvertently. The new CDO functionality copies the properties of a meeting acceptance (which is written to the Calendar), saves the message, makes a duplicate of it, and deletes the original. The duplicate item has a different EntryID from the original and cannot be deleted unintentionally. This is referred to as meeting regeneration.The&nbsp;Resource Central refers to the original EntryID when the Resource meeting request is processed. When a meeting acceptance is duplicated and deleted, the&nbsp;Resource Central application will get a new EntryID. As a result, duplicate mails are sent.WorkaroundCreate a registry key to disable meeting regeneration.1. Click Start &gt; Run and type regedit. 2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Calendar. 3. Right-click the Calendar folder and click New &gt; DWORD Value. 4. Type DisableMeetingRegeneration for the new key name and press ENTER. 5. Double-click the new key and type 1 in the Value data field of the Edit String screen. 6. Click OK, close the Registry Editor.Please see Microsoft Knowledge Base article 899919 for more information:http://support.microsoft.com/default.aspx?scid=kb;en-us;899919  &nbsp;]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[Strange Outlook SP2 behavior are seen in combination with ResourceCentral]]></subject>
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<contents><![CDATA[<p><strong><span style="font-family: Arial"><font face="arial,helvetica,sans-serif" size="3" color="#000000">Summary</font></span></strong></p><p><span style="font-family: Arial; font-size: 10pt"><font face="arial,helvetica,sans-serif" color="#000000">This article applies to the following.</font></span></p><ul><li><div><span style="font-family: Arial; font-size: 10pt"><font face="arial,helvetica,sans-serif" color="#000000">Mailbox Central 1.x</font></span></div></li></ul><span style="font-family: Arial; font-size: 10pt"><p style="margin: 0in 0in 0pt" class="MsoNormal"><span style="font-family: Arial"><font color="#000000"><hr /></font></span></p><font color="#000000"><font size="3"><strong><span style="font-family: Arial">Symptoms</span></strong></font></font> <p><span style="font-family: Arial; font-size: 10pt"><font face="arial,helvetica,sans-serif" color="#000000">You have set a custom default signature through Mailbox Central in Microsoft Office Outlook 2003 during a terminal server session. After you exit and then restart Outlook, the default signature is reset.<br /></font></span><strong><span style="font-family: Arial"><br /><strong><font size="3" color="#000000">Cause</font></strong></span></strong></p><p><span style="font-family: Arial; font-size: 10pt"><font color="#000000">This issue may occur when the FirstRun registry setting on the terminal server causes Outlook to create a new profile each time you start Outlook. Signature settings are saved in the profile. Therefore, the signature is lost each time you start Outlook and a new profile is created. </font></span></p><p><span style="font-family: Arial; font-size: 10pt"><font face="arial,helvetica,sans-serif" color="#000000">The registry setting that is associated with the issue is as follows:<br />HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\User Settings\{77BC8EAD-D6F6-4BBD-8B11-2CDD56ACB9F0}\Create\Software\Microsoft\Office\11.0\Outlook\Setup <br />FirstRun=hex:00,00,00,00,00,00,00,00 <br />First-Run=hex:00,00,00,00,00,00,00,00 <br />ImportPRF=&quot;R:\\Program Files\\Microsoft Office\\custom11.prf&quot;</font></span></p><p><strong><span style="font-family: Arial"><font size="3" color="#000000">Resolution</font></span></strong></p><p><span style="font-family: Arial; font-size: 10pt"><font color="#000000">Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.</font></span></p><p><span style="font-family: Arial; font-size: 10pt"><font color="#000000">To resolve this issue, delete the Import PRF registry value on the terminal server computer. To do this, follow these steps:</font></span></p><ul><li><div><font face="arial,helvetica,sans-serif"><span style="font-family: Arial; font-size: 10pt"><font color="#000000">On the terminal server computer, </font></span><span style="font-family: Arial; font-size: 10pt"><font color="#000000">click <strong>Start</strong>, click <strong>Run</strong>, type <strong>regedit</strong>, and then click <strong>OK</strong>. </font></span></font></div></li><li><div><span style="font-family: Arial; font-size: 10pt"><font color="#000000"><font face="arial,helvetica,sans-serif">Locate and click the following registry sub key: <br />HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\User Settings\{77BC8EAD-D6F6-4BBD-8B11-2CDD56ACB9F0}\Create\Software\Microsoft\Office\11.0\Outlook\<strong>Setup.</strong></font></font></span></div></li><li><div class="MsoNormal" style="margin: 0in 0in 0pt"><span style="font-family: Arial; font-size: 10pt"><font face="arial,helvetica,sans-serif" color="#000000">Right-click <strong>Import PRF</strong>, and then click <strong>Delete</strong>. </font></span></div></li></ul><p style="margin: 0in 0in 0pt" class="MsoNormal">&nbsp;</p><p style="margin: 0in 0in 0pt" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt"><font color="#000000">For more information please review Microsoft Article ID: 918561</font></span></p><p>&nbsp;</p></span>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following.Mailbox Central 1.xSymptoms You have set a custom default signature through Mailbox Central in Microsoft Office Outlook 2003 during a terminal server session. After you exit and then restart Outlook, the default signature is reset.  CauseThis issue may occur when the FirstRun registry setting on the terminal server causes Outlook to create a new profile each time you start Outlook. Signature settings are saved in the profile. Therefore, the signature is lost each time you start Outlook and a new profile is created. The registry setting that is associated with the issue is as follows: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\User Settings\{77BC8EAD-D6F6-4BBD-8B11-2CDD56ACB9F0}\Create\Software\Microsoft\Office\11.0\Outlook\Setup  FirstRun=hex:00,00,00,00,00,00,00,00  First-Run=hex:00,00,00,00,00,00,00,00  ImportPRF=&quot;R:\\Program Files\\Microsoft Office\\custom11.prf&quot;ResolutionWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.To resolve this issue, delete the Import PRF registry value on the terminal server computer. To do this, follow these steps:On the terminal server computer, click Start, click Run, type regedit, and then click OK. Locate and click the following registry sub key:  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\User Settings\{77BC8EAD-D6F6-4BBD-8B11-2CDD56ACB9F0}\Create\Software\Microsoft\Office\11.0\Outlook\Setup.Right-click Import PRF, and then click Delete. &nbsp;For more information please review Microsoft Article ID: 918561&nbsp;]]></contentstext>
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<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[The default signature is reset when you restart Outlook 2003]]></subject>
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<contents><![CDATA[<p><span style="color: #000000; font-size: medium;"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-weight: bold;">Summary</span><br /><br /></span></span><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">This article applies to the following.<br /></span></p>
<ul>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">&nbsp;ResourceCentral 2.x</span></li>
</ul>
<hr />
<p><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: medium;"><span style="font-weight: bold;">Symptoms</span></span></p>
<p><span style="color: #000000;"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: small;">Even after properly configuring Resource Central, trouble may be encountered when attempting to retrive mails from ResourceCentral<br /></span><br /><span style="font-weight: bold;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: medium;">Cause</span></span></span></span></p>
<p><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">This issue may occur if McAfee VirusScan Enterprise 8.0 is installed on the computer that is running ResourceCentral Exchange integration. McAfee VirusScan Enterprise 8.0 contains a feature to help prevent mass-mailing worm programs from sending SMTP e-mail messages. By default, this feature will stop prevent the application sending mails to the end users.<br /><br />To determine whether McAfee VirusScan Enterprise 8.0 is blocking alert notification messages, follow these steps:<br /></span></p>
<p>&nbsp;</p>
<ol>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">Start the McAfee VirusScan Console program. To do this, <span style="font-weight: bold;">right-click</span> the <span style="font-weight: bold;">McAfee VirusScan icon</span> in the notification area, and then click <span style="font-weight: bold;">VirusScan Console</span>.</span></li>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">In the VirusScan Console dialog box, double-click <span style="font-weight: bold;">Access Protection</span>.</span></li>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">Click the <span style="font-weight: bold;">Reports tab</span>, and then click <span style="font-weight: bold;">View Log</span>.</span></li>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">If McAfee VirusScan Enterprise 8.0 is blocking alert notification messages, information that is similar to the following is displayed in this log file:<br /></span><span style="color: #000000;"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: small;">&nbsp;</span></span></span></li>
</ol>
<p><span style="color: #000000;"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: small;">&lt;date&gt;&nbsp;&nbsp;&nbsp; &lt;time&gt;&nbsp;&nbsp;&nbsp; Blocked by port blocking rule </span></span></span><span style="font-family: Verdana, Arial; font-size: 12px; background-color: #f9fbfd;">RCemailservice.exe</span><span style="color: #000000;"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-size: small;">&nbsp; Prevent mass mailing worms from sending mail&nbsp;&nbsp;&nbsp; &lt;IP address&gt;<br /></span><br /><span style="font-weight: bold;"><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: medium;">Resolution</span></span></span></span></p>
<p><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">To resolve this issue, modify the VirusScan Enterprise settings to let the&nbsp;</span><span style="font-family: Verdana, Arial; font-size: 12px; background-color: #f9fbfd;">RCemailservice.exe</span><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">&nbsp;process send e-mail messages. To do this, follow these steps:</span></p>
<ol>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">Start the <span style="font-weight: bold;">McAfee VirusScan Console</span> program. To do this, right-click the McAfee VirusScan icon in the notification area, and then click VirusScan Console.</span></li>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">In the VirusScan Console dialog box, double-click <span style="font-weight: bold;">Access Protection</span>.</span></li>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">In the <span style="font-weight: bold;">Rule list</span>, click <span style="font-weight: bold;">Prevent mass mailing worms from sending mail</span>, and then click<span style="font-weight: bold;"> Edit</span>.</span></li>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">Click to put the insertion point in the <span style="font-weight: bold;">Excluded Processes box</span>, press the RIGHT ARROW key to move the insertion point to the end of the entries that are displayed, and then type</span><span style="font-size: small;"><span style="color: #000000;"><span style="font-family: arial, helvetica, sans-serif;"><strong>,&nbsp;</strong><span style="font-family: Verdana, Arial; font-size: 12px; background-color: #f9fbfd;"><strong>RCemailservice.exe</strong></span><br />Note You must type a comma between each excluded process.<br /></span></span></span></li>
<li><span style="color: #000000; font-family: arial, helvetica, sans-serif; font-size: small;">Click OK two times</span></li>
</ol>]]></contents>
<contentstext><![CDATA[Summary

This article applies to the following.

 	* ResourceCentral 2.x

-------------------------

Symptoms 

Even after properly configuring Resource Central, trouble may be
encountered when attempting to retrive mails from ResourceCentral

Cause 

This issue may occur if McAfee VirusScan Enterprise 8.0 is installed
on the computer that is running ResourceCentral Exchange integration.
McAfee VirusScan Enterprise 8.0 contains a feature to help prevent
mass-mailing worm programs from sending SMTP e-mail messages. By
default, this feature will stop prevent the application sending mails
to the end users.

To determine whether McAfee VirusScan Enterprise 8.0 is blocking alert
notification messages, follow these steps:

 	* Start the McAfee VirusScan Console program. To do this,
right-click the McAfee VirusScan icon in the notification area, and
then click VirusScan Console.
 	* In the VirusScan Console dialog box, double-click Access
Protection.
 	* Click the Reports tab, and then click View Log.

	* If McAfee VirusScan Enterprise 8.0 is blocking alert notification
messages, information that is similar to the following is displayed in
this log file:

<date> <time> Blocked by port blocking rule RCemailservice.exe Prevent
mass mailing worms from sending mail <IP address>

Resolution 

To resolve this issue, modify the VirusScan Enterprise settings to let
the RCemailservice.exe process send e-mail messages. To do this,
follow these steps: 

 	* Start the McAfee VirusScan Console program. To do this,
right-click the McAfee VirusScan icon in the notification area, and
then click VirusScan Console.
 	* In the VirusScan Console dialog box, double-click Access
Protection.
 	* In the Rule list, click Prevent mass mailing worms from sending
mail, and then click Edit.

	* Click to put the insertion point in the Excluded Processes box,
press the RIGHT ARROW key to move the insertion point to the end of
the entries that are displayed, and then type, RCEMAILSERVICE.EXE
Note You must type a comma between each excluded process.
 	* Click OK two times

]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[No mails might be retrived from ResourceCentral if Mcafee VirusScan Enterprise is installed on the SMTP server.]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>Product support Lifecycle policy for&nbsp;Account Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#AccountCentral">here</a></span></p>
<p>&nbsp;</p>
<p><a name="Version4.00.00.0016"></a></p>
<h3><strong>Version 4.00.00.0016 (March 1, 2010)</strong></h3>
<ul>
<li>Fixed: Updating properties error</li>
<li>Fixed: Edit tab index for custom attributes tab of properties form</li>
<li>Fixed: Error message when empty properties was updated</li>
<li>Fixed: Check version of Outlook. This application requires Outlook 2007 or higher</li>
<li>Fixed: The problem with installation. So that the user can do new installation on top of the old version</li>
<li>Fixed: Focusing on the search text box by pressing Ctrl+Q</li>
</ul>
<p><a name="Version4.00.00.0008"></a></p>
<h3><strong>Version 4.00.00.0008 (December 2, 2008)</strong></h3>
<ul>
<li>Initial release</li>
</ul>
<p><a name="Version2.40.00.0000"></a></p>
<h3><strong>Version 2.40.00.0000 (July 26, 2006)</strong></h3>
<ul>
<li>Fixed: In some environment the system stops when loading the Address Book window, now corrected.</li>
<li>Fixed: when changing the Business phone the phone number on first page will be update immediately.</li>
<li>New: Support for Query based Distributions list.</li>
<li>Updated: Export function now support Microsoft Office 2007 (beta version).</li>
<li>Updated: New product and company logo</li>
</ul>
<p><a name="Version2.20.00.0000"></a></p>
<h3><strong>Version 2.20.00.0000 (September 10, 2003)</strong></h3>
<ul>
<li>New: Filter function, is it now possible to define a filter, for excluding/including the amount of items that can been showed/maintained in the program.</li>
<li>New: Export function, possible to export the Account items to an external system, supported file format; Word, Excel and CSV.</li>
<li>New: The Field "Home Server" is now available for displaying.</li>
<li>New: Function to "Changing the Logon Home Server", for the user running the program special useful when running in an environment with more than one Exchange Server 5.5, to get access to account located on other server. Remarks it is not necessary to change home server in Exchange 2000 environment.</li>
<li>Fixed: Find function, problem using "Match whole word only" and "Match Case".</li>
<li>Fixed: More debug information when running in Debug mode. Registry key \HKEY_CURRENT_USER\Software\Add-On Products\Account Central\2.0\General\LogFile = 0x00000001, enabled logfile functionality.</li>
<li>Fixed: Error occurs when selecting "Cancel" to "Choose Profile" upon startup.</li>
<li>Fixed: Correct use of Mouse pointer (Hour Glass) when loading Address Book window.</li>
</ul>
<p><a name="Version2.10.00.0000"></a></p>
<h3><strong>Version 2.10.00.0000 (January 6, 2003)</strong></h3>
<ul>
<li>New: Support for Address Book maintenance. It is now possible to maintain portions of the entire Global Address List instead of needing to show the whole GAL. Using sub-lists in the GAL will ease product use in larger organizations drastically.</li>
<li>New: Increased flexibility for the search capability.</li>
<li>New: All E-Mail Addresses are now able to be viewed in the Account properties window.</li>
<li>New: Installation now delivered as MSI (Microsoft Installer) installation.</li>
<li>Fixed: The function "Reset Options" no longer resets the disabled fields setup.</li>
<li>Fixed: Broken link to the Add-On Products FAQ site.</li>
</ul>
<p><a name="Version2.0.00.0000"></a></p>
<h3><strong>Version 2.0.00.0000 (April 22, 2002)</strong></h3>
<ul>
<li>(Initial release) Completely re-written version.</li>
<li>New: XP look-alike interface.</li>
<li>New: Possibility to maintain existing distribution lists.</li>
<li>New: Print and mail functionality.</li>
<li>New: Remote user account support</li>
</ul>]]></contents>
<contentstext><![CDATA[Product support Lifecycle policy for Account Central can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#AccountCentral]


VERSION 4.00.00.0016 (MARCH 1, 2010)

 	* Fixed: Updating properties error
 	* Fixed: Edit tab index for custom attributes tab of properties form
 	* Fixed: Error message when empty properties was updated
 	* Fixed: Check version of Outlook. This application requires Outlook
2007 or higher
 	* Fixed: The problem with installation. So that the user can do new
installation on top of the old version
 	* Fixed: Focusing on the search text box by pressing Ctrl+Q

VERSION 4.00.00.0008 (DECEMBER 2, 2008)

 	* Initial release

VERSION 2.40.00.0000 (JULY 26, 2006)

 	* Fixed: In some environment the system stops when loading the
Address Book window, now corrected.
 	* Fixed: when changing the Business phone the phone number on first
page will be update immediately.
 	* New: Support for Query based Distributions list.
 	* Updated: Export function now support Microsoft Office 2007 (beta
version).
 	* Updated: New product and company logo

VERSION 2.20.00.0000 (SEPTEMBER 10, 2003)

 	* New: Filter function, is it now possible to define a filter, for
excluding/including the amount of items that can been
showed/maintained in the program.
 	* New: Export function, possible to export the Account items to an
external system, supported file format; Word, Excel and CSV.
 	* New: The Field "Home Server" is now available for displaying.
 	* New: Function to "Changing the Logon Home Server", for the user
running the program special useful when running in an environment with
more than one Exchange Server 5.5, to get access to account located on
other server. Remarks it is not necessary to change home server in
Exchange 2000 environment.
 	* Fixed: Find function, problem using "Match whole word only" and
"Match Case".
 	* Fixed: More debug information when running in Debug mode. Registry
key HKEY_CURRENT_USERSoftwareAdd-On ProductsAccount
Central2.0GeneralLogFile = 0x00000001, enabled logfile functionality.
 	* Fixed: Error occurs when selecting "Cancel" to "Choose Profile"
upon startup.
 	* Fixed: Correct use of Mouse pointer (Hour Glass) when loading
Address Book window.

VERSION 2.10.00.0000 (JANUARY 6, 2003)

 	* New: Support for Address Book maintenance. It is now possible to
maintain portions of the entire Global Address List instead of needing
to show the whole GAL. Using sub-lists in the GAL will ease product
use in larger organizations drastically.
 	* New: Increased flexibility for the search capability.
 	* New: All E-Mail Addresses are now able to be viewed in the Account
properties window.
 	* New: Installation now delivered as MSI (Microsoft Installer)
installation.
 	* Fixed: The function "Reset Options" no longer resets the disabled
fields setup.
 	* Fixed: Broken link to the Add-On Products FAQ site.

VERSION 2.0.00.0000 (APRIL 22, 2002)

 	* (Initial release) Completely re-written version.
 	* New: XP look-alike interface.
 	* New: Possibility to maintain existing distribution lists.
 	* New: Print and mail functionality.
 	* New: Remote user account support

]]></contentstext>
<categories>
<categoryid><![CDATA[3]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[3]]></creatorid>
<author><![CDATA[Peer Astrup]]></author>
<email><![CDATA[pea@add-on.com]]></email>
<subject><![CDATA[Revision history for Account Central]]></subject>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Exchange Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ExchangeCentral">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version5.02.01.0011"></a></p>
<h3><strong>Version 5.02.01.0011 (August 26, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: August 13, 2019</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.35, 6.4.41, 6.6.12, 6.6.12.1 and 6.6.12.22</p>
<p style="padding-left: 24px;">Version number overview:<br /> EC5.EXE: 5.02.01.0011<br /> ECRedemption.dll: 5.21.0.5378</p>
<ul>
<li><strong> Updated icons on ribbon to have same look and feel as Microsoft Outlook for Office 365 ver. 16.0</strong><br /><span style="font-size: 9pt;">New 206759, 204413, 204144</span></li>
<li><strong> Update free/busy status color to match Microsoft Outlook </strong><br /><span style="font-size: 9pt;">New 205711</span></li>
<li><strong> Support for RealTime Service SQL Server located on Azure </strong><br /><span style="font-size: 9pt;">New 203626</span></li>
<li><strong> Add keyboard shortcut to copy/past functionality for appointments between different timeslots</strong><br /><span style="font-size: 9pt;">New 205655, 205618, 205549, 205178, 204912, 204909</span></li>
<li><strong> Add function to send email to appointment owners when appointments have been deleted from within Exchange Central</strong><br /><span style="font-size: 9pt;">New 205154, 204866</span></li>
<li><strong> Support for Microsoft Modern Authentication</strong><br /><span style="font-size: 9pt;">New 205642, 205582</span></li>
<li><strong> Change the font size of company name to be smaller in the slash screen</strong><br /><span style="font-size: 9pt;">New 205579, 204596</span></li>
<li><strong> Datetime format on booking screen will be impacted by format of the machine</strong><br /><span style="font-size: 9pt;">Fixed 205571</span></li>
<li><strong> Error when refreshed appointment from Exchange Server</strong><br /><span style="font-size: 9pt;">Fixed 206483, 206434, 205591, 205543, 205175, 205133, 205132</span></li>
<li><strong> Language has been updated</strong><br /><span style="font-size: 9pt;">Fixed 206517, 193971</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">Fixed 206599, 206586, 206483, 206346, 205817, 205754, 205671, 205680, 205692, 205668, 205654, 205625, 205587, 205157, 205150, 204903, 204855</span></li>
</ul>
<p><a name="Version5.01.16.0008"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 5.01.16.0008 (February 26, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: Februray 26, 2019</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.35, 6.4.41, 6.6.12 and 6.6.12.1</p>
<p style="padding-left: 24px;">Version number overview:<br /> EC5.EXE: 5.01.16.0008<br /> ECRedemption.dll: 5.19.0.5196</p>
<ul>
<li><strong> Customization</strong><br /><span style="font-size: 9pt;">Fixed 181955, 184054, 184090</span></li>
<li><strong> Options, Outlook Connection, Test connection fails with a unexpected error</strong><br /><span style="font-size: 9pt;">Fixed 184053</span></li>
<li><strong> English.po Error from Exchange Central add-in when starting Outlook</strong><br /><span style="font-size: 9pt;">Fixed 184416</span></li>
<li><strong> Date format in the system was not consistent</strong><br /><span style="font-size: 9pt;">Fixed 184461</span></li>
<li><strong> Now possible to change printer. (only default printer was available) </strong><br /><span style="font-size: 9pt;">Fixed 184942</span></li>
<li><strong> Unexpected error in Work Week View</strong><br /><span style="font-size: 9pt;">Fixed 184976, 184985, 185024</span></li>
<li><strong> Move all day event incorrectly</strong><br /><span style="font-size: 9pt;">Fixed 185034</span></li>
<li><strong> Unable to connect to RealTime Service SQL Database</strong><br /><span style="font-size: 9pt;">Fixed 185086</span></li>
<li><strong> Incorrect display of selected calendar</strong><br /><span style="font-size: 9pt;">Fixed 185088</span></li>
<li><strong> Unknown exception error when creating new booking</strong><br /><span style="font-size: 9pt;">Fixed 185687</span></li>
<li><strong> Reminder checkmark in booking dialog, now saved as default</strong><br /><span style="font-size: 9pt;">Fixed 190735, 184432</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">Fixed 184662, 190525, 190526, 188792, 187332, 187317, 185712, 185708, 184064, 184080</span></li>
</ul>
<p><a name="Version5.01.11.0005"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 5.01.11.0005 (December 12, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: December 12, 2018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.35, 6.4.41, 6.6.12 and 6.6.12.1</p>
<p style="padding-left: 24px;">Version number overview:<br /> EC5.EXE: 5.01.11.0005<br /> ECRedemption.dll: 5.19.0.5196</p>
<ul>
<li><strong> System not working after upgradeing to Outlook build 1811 ( ver. 16.0.11029.20045) has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 183457</span></li>
<li><strong> List View, Day View, Week View and TimeLine View has been optimized for use with larger groups</strong><br /><span style="font-size: 9pt;">Fixes 180816</span></li>
<li><strong> Optimize adding distribution list</strong><br /><span style="font-size: 9pt;">Fixed 179803, 178281</span></li>
<li><strong> Optimized refresh distributionslists on statup</strong><br /><span style="font-size: 9pt;">Fixed 176590</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">Fixed 181000; 180961; 181043</span></li>
</ul>
<p><a name="Version5.01.09.0001"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 5.01.09.0001 (October 9, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: September 27, 2018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.31.110, 6.4.35, 6.4.41, 6.6.12 and 6.6.12.1</p>
<p style="padding-left: 24px;">Version number overview:<br /> EC5.EXE: 5.01.09.0001<br /> ECRedemption.dll: 5.16.0.4984</p>
<ul>
<li><strong> Printing Table view has been fixed. Date and Time format in reports headline has been adjusted</strong><br /><span style="font-size: 9pt;">Fixed 169093</span></li>
<li><strong> Make Exchange Central installation able to install both per machine and per user installation</strong><br /><span style="font-size: 9pt;">Fixed 169404</span></li>
<li><strong> Issue with comma in display name when creating New Booking and New Phone Message</strong><br /><span style="font-size: 9pt;">Fixed 174617, 177477</span></li>
<li><strong> Dragging timeslot in Timeline view, wrongly open new booking dialog</strong><br /><span style="font-size: 9pt;">Fixed 177149</span></li>
<li><strong> Error problem deleting/moving appointment in Timeline view after creating new appointment</strong><br /><span style="font-size: 9pt;">Fixed 177286</span></li>
<li><strong> Cannot add multiple users when choosing to create new multibooking</strong><br /><span style="font-size: 9pt;">Fixed 177310, 177335</span></li>
<li><strong> Minor bugs in the timeline view has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 177476</span></li>
<li><strong> Modify or repair installation of Exchange Central causes Microsoft Access Engine to be removed</strong><br /><span style="font-size: 9pt;">Fixed 177580</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">Fixed 155426, 177476</span></li>
</ul>
<p><a name="Version5.01.05.0003"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 5.01.05.0003 (May 22, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: May 18, 2018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.22.0, 6.4.27.0, 6.4.31.0, 6.4.31.109, 6.4.31.110 6.4.35, 6.4.41, 6.6.12 and 6.6.12.1</p>
<p style="padding-left: 24px;">Version number overview:<br /> EC5.EXE: 5.01.05.0003<br /> ECRedemption.dll: 5.16.0.4984</p>
<ul>
<li><strong> Add current time line in timeline view</strong><br /><span style="font-size: 9pt;">New 142501</span></li>
<li><strong> Able to move appointments to top/background when looking at conflicting appointments in timeline view.</strong><br /><span style="font-size: 9pt;">New 151048</span></li>
<li><strong> Last used filter is now active when reopening program</strong><br /><span style="font-size: 9pt;">New 161222, 161320</span></li>
<li><strong> Custom development</strong><br /><span style="font-size: 9pt;">New 166666, 166670, 165037, 161504, 164865</span></li>
<li><strong> Timeline view, content in the timeline bar does not follow the samples we see in the Customize view.</strong><br /><span style="font-size: 9pt;">Fixed 129499</span></li>
<li><strong> Check permission when adding user to EC in case of using RTS</strong><br /><span style="font-size: 9pt;">Fixed 156842</span></li>
<li><strong> Front Desk View does not open on actual date in some situations</strong><br /><span style="font-size: 9pt;">Fixed 161307</span></li>
<li><strong> Can't read appointmetn and free busy information for some mailboxes</strong><br /><span style="font-size: 9pt;">Fixed 164029</span></li>
<li><strong> Program asks for credential even thees has been provided</strong><br /><span style="font-size: 9pt;">Fixed 164087</span></li>
<li><strong> Not working with two way authentication in Office 365</strong><br /><span style="font-size: 9pt;">Fixed 166641</span></li>
<li><strong> Fixed Outlook error message "Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'.... Interface not registered"</strong><br /><span style="font-size: 9pt;">Fixed 167685</span></li>
<li><strong> Issue when export data to Excel</strong><br /><span style="font-size: 9pt;">Fixed 168247</span></li>
<li><strong> Minor bug fixes:&nbsp;</strong><br /><span style="font-size: 9pt;">Fixed 146939, 164156</span></li>
<li><strong> Outlook connection errors</strong><br /><span style="font-size: 9pt;">Fixed 165305, 165493, 166731</span></li>
<li><strong> Issue reading trial license</strong><br /><span style="font-size: 9pt;">Fixed 165419, 146621, 165507, 161493</span></li>
</ul>
<p><a name="Version5.01.02.0010"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 5.01.02.0010 (September 19, 2017)</strong></h3>
<p style="padding-left: 24px;">Production date: September 11, 2017</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133, 6.4.22.0, 6.4.27.0, 6.4.31.0, 6.4.31.109, 6.4.31.110 and 6.4.35.0</p>
<p style="padding-left: 24px;">Version number overview:<br /> EC5.EXE: 5.01.02.0010<br /> ECRedemption.dll: 5.14.0.4844</p>
<ul>
<li><strong> Make a Filter where it will be possible to search for different words in subjects and locations</strong><br /><span style="font-size: 9pt;">New 120897</span></li>
<li><strong> Timeline view has been upgrade for a better user interface and better performance</strong><br /><span style="font-size: 9pt;">New 129155</span></li>
<li><strong> Timeline view now able to show conflict with a red marking</strong><br /><span style="font-size: 9pt;">New 133993</span></li>
<li><strong> User guide has been updated</strong><br /><span style="font-size: 9pt;">New 138909</span></li>
<li><strong> Verify that Exchange Central works for multiple concurrent users in Terminal Services 2016</strong><br /><span style="font-size: 9pt;">New 141798</span></li>
<li><strong> Remove appointments from view after deleting it</strong><br /><span style="font-size: 9pt;">Fixed 129177</span></li>
<li><strong> Not able to select a date interval that goes between two months</strong><br /><span style="font-size: 9pt;">Fixed 129498</span></li>
<li><strong> Total number in week View are aligned to the right and calculation has been corrected</strong><br /><span style="font-size: 9pt;">Fixed 135950, 135953, 138584</span></li>
<li><strong> Misspellings in different languages has been corrected</strong><br /><span style="font-size: 9pt;">Fixed 136916, 135946, 143439, 141286, 129215, 138906</span></li>
<li><strong> Quick find text box is hidden after enable Find function</strong><br /><span style="font-size: 9pt;">Fixed 138620</span></li>
<li><strong> Cannot get free\busy appointment that has type all day event and recurring</strong><br /><span style="font-size: 9pt;">Fixed 139617</span></li>
<li><strong> Incorrect display of free\busy all day event appointment</strong><br /><span style="font-size: 9pt;">Fixed 139782</span></li>
<li><strong> Auto refresh cause the view to move focus to top of the view</strong><br /><span style="font-size: 9pt;">Fixed 139799</span></li>
<li><strong> Incorrect presence status when copy appointment from one user to another</strong><br /><span style="font-size: 9pt;">Fixed 139908</span></li>
<li><strong> Text is not in one line on Properties screen</strong><br /><span style="font-size: 9pt;">Fixed 140516</span></li>
<li><strong> Unknown exception when refresh user information from second time</strong><br /><span style="font-size: 9pt;">Fixed 141077</span></li>
<li><strong> Minor bugfixes and improvements</strong><br /><span style="font-size: 9pt;">Fixed 141764, 136915, 129835, 144027, 144004, 143990, 139574, 138660</span></li>
<li><strong> Add-in will be installed per machine</strong><br /><span style="font-size: 9pt;">Fixed 141773</span></li>
<li><strong> License file issues</strong><br /><span style="font-size: 9pt;">Fixed 141780, 143455, 143455, 143452, 143436, 140008</span></li>
<li><strong> Appointment shown multiple times when moving appointments</strong><br /><span style="font-size: 9pt;">Fixed 142516, 142517</span></li>
</ul>
<p><a name="Version5.00.12.0010"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 5.00.12.0010 (June 26, 2017)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.102, 6.4.17.118, 6.4.17.133, 6.4.22.0, 6.4.27.0, 6.4.31.0, 6.4.31.109 and 6.4.31.110</p>
<p style="padding-left: 24px;">Version number overview:<br /> EC5.EXE: 5.0.12.10<br /> ECRedemption.dll: 5.12.0.4722</p>
<ul>
<li><strong> Change installation program from EXE to MSI type for better and easier distribution</strong><br /><span style="font-size: 9pt;">New 118099</span></li>
<li><strong> Verify .NET framework version in the installation program</strong><br /><span style="font-size: 9pt;">New 134577</span></li>
<li><strong> License issues and Show current number calendar / Number of calendars in Product license information</strong><br /><span style="font-size: 9pt;">Fixed 130033, 130108 ,130110</span></li>
<li><strong> Verify availability of the Microsoft Access Database Engine Layer in the installation program</strong><br /><span style="font-size: 9pt;">Fixed 132030, 133476</span></li>
<li><strong> Issues when doing communication with Microsoft Outlook in some environment</strong><br /><span style="font-size: 9pt;">Fixed 133475, 135420</span></li>
<li><strong> Calendars of sub group are marked different color after restarting</strong><br /><span style="font-size: 9pt;">Fixed 133633</span></li>
<li><strong> Minor user-interface corrections</strong><br /><span style="font-size: 9pt;">Fixed 133668</span></li>
<li><strong> User calendar are in some situation not clear correctly in Week view</strong><br /><span style="font-size: 9pt;">Fixed 133685</span></li>
<li><strong> Can't select a calendar in the left panel</strong><br /><span style="font-size: 9pt;">Fixed 134861</span></li>
<li><strong> Adding calendar/users with special&nbsp;characters like quote and double quote</strong><br /><span style="font-size: 9pt;">Fixed 135420</span></li>
<li><strong> Issues when Updating/deleting groups</strong><br /><span style="font-size: 9pt;">Fixed 135618, 135619</span></li>
</ul>
<p><a name="Version5.00.10.0096"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 5.00.10.0096 (May 5, 2017)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.102, 6.4.17.118, 6.4.17.133, 6.4.22.0, 6.4.27.0, 6.4.31.0, and 6.4.31.109</p>
<p style="padding-left: 24px;">Version number overview:<br /> EC5.EXE: 5.0.10.96<br /> ECRedemption.dll: 5.12.0.4722</p>
<ul>
<li>Initial release of version 5.</li>
<li><strong> New user interface similar Microsoft Office&reg; 2016</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Shortcut command in Microsoft Outlook&reg; to Exchange Central (Optional Microsoft Outlook&reg; add-in)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Display Calendar/Appointments in Different Colors as in Microsoft Outlook&reg;</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Drag and drop Appointments from one Calendar to another Calendar and to different time slot</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for different time zone when using RealTime Service&trade;</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for both Microsoft Outlook&reg; 32 bit and 64 bit</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p><a name="Version4.1.30"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.1.30 (March 14, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.0, 6.2.10.902, 6.3.23.0, 6.3.31.0, 6.4.17.102, 6.4.17.118, 6.4.17.133, 6.4.22.0 and 6.4.27.0</p>
<p style="padding-left: 24px;">Version number overview:<br /> ExchangCentral.EXE: 4.1.30<br /> AOPMAPI.DLL: 5.10.0.4378<br /> GetExData.EXE: 4.2.30</p>
<ul>
<li><strong> Support for Outlook 2016</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Communication between Microsoft Exchange Server and Exchange Central has been improved</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Update for permission validation when using RealTime Service</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Date format in e-mail send from Booking form has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Start date format in Booking form has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Present information not always displayed when using RealTime Service</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p><a name="Version4.1.22"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.1.22 (April 17, 2015)</strong></h3>
<p style="padding-left: 24px;"><strong>IMPORTANT</strong>: Customer who upgrading from version 4.1.19 must uninstalled that version before installing version 4.1.22 (other versions can be upgraded without need to uninstall firstly)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.14.0, 6.1.17.0, 6.2.10.0, 6.2.10.902, 6.3.23.0, 6.3.31.0 and 6.4.17.102 (Exchange on-premise)<br /> Compliant with RealTime Service version 6.2.10.902, 6.3.23.0, 6.3.31.0 and 6.4.17.102 (Exchange Online)</p>
<p style="padding-left: 24px;">Version number overview:<br /> ExchangCentral.EXE: 4.1.22<br /> AOPMAPI.DLL: 5.5.0.3264<br /> GetExData.EXE: 4.2.6</p>
<ul>
<li><strong> Microsoft Exchange Server and Microsoft Outlook communication and intergration has been improved</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Permission calculator</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p><a name="Version4.1.19"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.1.19 (December 17, 2014)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.0.66.0, 6.1.14.0, 6.1.17.0, 6.2.10.0, 6.2.10.902, 6.3.23.0, 6.3.31.0, 6.4.17.0 and 6.4.17.118 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902, 6.3.23.0, 6.3.31.0, 6.4.17.0 and 6.4.17.102 (Exchange Online)</p>
<p style="padding-left: 24px;">Version number overview:<br /> ExchangCentral.EXE: 4.1.19<br /> AOPMAPI.DLL: 5.8.0.4074<br /> GetExData.EXE: 4.2.5</p>
<ul>
<li><strong> Improved support for Exchange Online</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Updated User Interface</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Show column with total hours of appointments in Week View (option)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to filter on created/modified date.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to export more than 256 days to Microsoft Excel</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Customization for license tag 4414, 4614, 4514.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Issue printing Timeline issue you cause extra pages to be printed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Updated MAPI communication layer AOPMapi.DLL ver. 5.7.0.4012</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Possible to choose different communication method between Exchange Central and Outlook/Exchange</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Removed Live Messenger interface (unsupported by Microsoft) </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p><a name="Version4.1.10"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.1.10 (September 30, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.0.0.38, 6.0.0.43, 6.0.0.45, 6.0.59.2, 6.0.63.0, 6.0.66.0, 6.1.14.0, 6.1.17.0, 6.2.10.0, 6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 and 6.3.23.0 and 6.3.31.0 (Exchange Online)</p>
<ul>
<li><strong> Support for Office 365, Exchange Online.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Issue printing and showing page setup on some Windows 7 and 8 environments.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In certain situation connection between Exchange Central and Outlook has cause the system to stop working</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Few minor UI bugs</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.1.7"></a></p>
<h3><strong>Version 4.1.7 (February 26, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.0.0.38, 6.0.0.43, 6.0.0.45, 6.0.59.2, 6.0.63.0, 6.0.66.0, 6.1.14.0, 6.1.17.0, 6.2.10.0, and 6.2.10.902</p>
<ul>
<li><strong> Support for Microsoft Windows 8</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for Microsoft Office 2013 (32 bit)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for the new appointments status &ldquo;Working Elsewhere&rdquo; introduced in Outlook 2013</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Filter function now support filtering on created/modified date.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to setup default Reminder used when creating appointments, meetings and booking.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Option to remove CC and BCC used in the booking dialog.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to configure, Day, Workweek and Front Desk for different layout of the appointment.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Command button on View ribbon to quickly access View configuration.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Timeline view shows more information (start, end, location and subject) for each appointments depending on the number of lines selected in the Detail dropdown box.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Creating meeting request was in some situation not using the dates from current view.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Shortcut in Statistic View wrongly show &ldquo;Export data&rdquo;.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When not using RealTime Service, the filed Last modification date was not correctly read from Exchange Server.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The color of none working hours has been adjusted to match the colors in Outlook 2010.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Day view could in some situations show a wrong all day event from previous day.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Front Desk view now correctly show location in appointment.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In some situations Day, Week and Statistic view wrongly show calendars without appointments even that this option was enabled.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Appointments that goes over more days was in some situation not shown correctly in Week view.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some misspellings in different languages has been corrected.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.1.2"></a></p>
<h3><strong>Version 4.1.2 (July 19, 2012)</strong></h3>
<ul>
<li><strong> Add "Show as" value (Free, Tentative, Busy or Out-of-office) to subject in Free/Busy appointments in the same way as Microsoft Outlook does it</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Default value for printing week view and statistic view set to 7 days</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Refresh appointments from Exchange Server not working when client using Microsoft Outlook 2003</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Type of Presence status show was in some situations not shown correctly in the tree view</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.1.0"></a></p>
<h3><strong>Version 4.1.0 (June 29, 2012)</strong></h3>
<ul>
<li><strong> Shortcut menu in week view and timeline view to delete appointment</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Shortcut menu in week view to move and copy appointment</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> It is now possible to attach files to the appointment in Booking function</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Performance issue in Front Desk view</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Timeline view using Hour/day zoom, issue when showing more than one day</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Date selector had wrong icon for Week</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Week view, issue when setup date selector to use Any selection</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.2207"></a></p>
<h3><strong>Version 4.0.2207 (April 17, 2012)</strong></h3>
<ul>
<li><strong> Turn Filter (CTRL+R) on/off from main ribbon available</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Turn Color coding (CTRL+L) on/off from main ribbon available</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Shortcut key CTRL+P calls the print dialog</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Refresh Appointments from Exchange Server dialog closes, if some calendars are read as Free/Busy as this is not treated as an error anymore</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> While refreshing appointment from Exchange Server, the system will try to read Free/busy instead, if Exchange Server wrongly returns zero appointment due to permission issues</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Adding calendars from the Global Address List could in some environment be an issue</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Create all day events from the Booking dialog caused the system to create appointments with incorrect end date</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Using date picker with &ldquo;any&rdquo; selecting options could cause the system to select a wrong date interval</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Errors according to communication with Outlook and Exchange Server (MAPI E NETWORK ERROR)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.2025"></a></p>
<h3><strong>Version 4.0.2025 (November 30, 2011)</strong></h3>
<ul>
<li><strong> Sending phone message or creating new booking did not set the importance value (High/Low) correctly.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.2024"></a></p>
<h3><strong>Version 4.0.2024 (November 25, 2011)</strong></h3>
<ul>
<li><strong> If only one calendar is selected then calendar name will not be visible in appointments when using Workweek View</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Setting font resolution size to 125% or 150% in Windows caused the system to display a hanging splash screen in Demo mode</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Appointment that is wrongly saved as all day events in Exchange Server, but actually are not all day events was wrong displayed in some views when running RealTime Service as data provider</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Validation error when entering Messenger Live SMTP address</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.2022"></a></p>
<h3><strong>Version 4.0.2022 (November 2, 2011)</strong></h3>
<ul>
<li><strong> Permission issue when moving/copying appointments in Timeline View</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Issue could cause the system to not be able to create new appointment/bookings</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.2015"></a></p>
<h3><strong>Version 4.0.2015 (September 23, 2011)</strong></h3>
<ul>
<li><strong> Color coding has been expanded from 8 to 16 colors/category</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Minor changes in Refresh appointments from Exchange Central</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some misspellings in different languages have been corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.2000"></a></p>
<h3><strong>Version 4.0.2000 (July 26, 2011)</strong></h3>
<ul>
<li><strong> Options in Booking form will be saved and reused as default values for next time</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Refresh appointment dialog remembers the state for show detail information</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Option under &ldquo;Refresh&rdquo; on the &ldquo;Home&rdquo; ribbon bar will make it possible to temporarily enable/disable RealTime Service. Special useful when working offline</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Some options have changed default value for better startup user experiences</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Errors according to communication with Outlook and Exchange Server</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Checkmark to show calendar rows, when selecting &ldquo;View&rdquo;, &ldquo;Rows&rdquo; in &ldquo;Date Selector&rdquo; group</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Refresh user information, manually or automatically, could results in removing some or all distributions lists from the application when starting the application</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Refresh appointment from Exchange Central that is not on the same domain network as Exchange Server results in a MAPI_E_NETWORK_ERROR</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Tooltip caption for &ldquo;Home&rdquo;, &ldquo;Calendars&rdquo; changed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.1108"></a></p>
<h3><strong>Version 4.0.1108 (June 16, 2011)</strong></h3>
<ul>
<li>Initial release of version 4.</li>
<li><strong> Support for Outlook 2010 (32 bit) and Exchange Server 2010</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> User interface</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Integrations to Microsoft Live Messenger</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Integrations to Resource Central, My Meetings</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Improved appointment updated from Exchange Server</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4166"></a></p>
<h3><strong>Version 3.0.4166 (July 16, 2008)</strong></h3>
<ul>
<li><strong> Sometimes Exchange Central stopped working when doing drag-and-drop in the Timeline view. This error only appeared when running the system without RealTime Service</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4165"></a></p>
<h3><strong>Version 3.0.4165 (July 3, 2008)</strong></h3>
<ul>
<li><strong> List view, can now be configured to show the status value as text (Free, Tentative, Busy, Out-of-office)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> In Account and Front Desk view, the account's telefax number is now visible</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> List, Day, Week, Timeline, Statistic view has been optimized when using the system together with RealTime Service</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Folder names must be maximum length of 50 chars. In some situations could cause the system to stop working</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> All day appointments over more that one day causes the work week view to loop, when trying to display it</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Handling of Active Directory information with very long values</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4128"></a></p>
<h3><strong>Version 3.0.4128 (September 25, 2007)</strong></h3>
<ul>
<li><strong> error</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4126"></a></p>
<h3><strong>Version 3.0.4126 (August 21, 2007)</strong></h3>
<ul>
<li><strong>&nbsp;In some cases the program stop responding when trying to do a print </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4125"></a></p>
<h3><strong>Version 3.0.4125 (July 20, 2007)</strong></h3>
<ul>
<li><strong> Now possible to show the number of group members in each folder</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to change the appointment text layout in the week view. 4 different layouts are available</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The count of Required Attendees, Optional Attendees and Resources, are now shown in the details pane in parentheses before the Attendees/ Resources list</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possibility to both move and copy appointments in the timeline view</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Office 2007 user interface style</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When trying to opening or deleting a recurring appointment series, the system will now show a warning message box</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Date format in Front Desk view corrected to follow the regional settings in Windows</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Day names upper/lower case in the date picker control now follow the regional settings in Windows</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Runtime Error 91 after modifying the Toolbar/menu layout has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In some cases calendars without any appointment were not visible using the List view</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In some cases the change date in the detail pane show a wrong date, when the date is not available. Now no date information is provide if the change date is missing</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4095"></a></p>
<h3><strong>Version 3.0.4095 (May 7, 2007)</strong></h3>
<ul>
<li><strong> Double clicking a calendar node in the folder tree the accounts calendar will be opened in Outlook</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Double clicking in an empty time slot, the new appointment dialog will be present for the selected user, this functionality works in Hour view, Week View and TimeLine view</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> In Day view the Display name in the headers will now be word wrap, if there is not enough space to show the name on one line</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The behavior of the Date selector can now be setup so selecting a Week, Workweek, Month, Quarter or Year, does not have to start of the first day of each type</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When selecting a calendar in the TimeLine View the calendar is now highlighted</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Some misspelling has been corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Minor problem with the function &ldquo;Show only Account with appointment&rdquo; in TimeLine View corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The Microsoft Outlook add in to call Exchange Central has been updated, so the add in cleanup memory</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Field value &ldquo;Location&ldquo; now visible</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Workweek view, when doing multi booking the correct selected date are now used in the booking dialog</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Connecting to RealTime Service could in some situations give a error message, this has now been corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Checking Outlook permission when using RealTime Services</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problem after modifying the Toolbar/Menu could cause the system to display Error 94</strong><br /><span style="font-size: 9pt;">Fixes</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4060"></a></p>
<h3><strong>Version 3.0.4060 (December 28, 2006)</strong></h3>
<ul>
<li><strong> Exchange Central has been tested for Microsoft Windows Vista and Microsoft Office System 2007</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Detail information can now be update when mouse move, new checkbox included in then Detail frame</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Moving appointments from one timeslot to another or to another person, by using drag and drop in the TimeLine View</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When using the RealTime Service, it is now possible to setup the system so the Exchange Central will respect the Microsoft Outlook permissions. (See Exchange Central User guide Chapter &ldquo;Permissions and RealTime Service&rdquo;)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Location field now visible in the Workweek view</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Detail information can now be update when mouse move, new checkbox included in then Detail frame</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Page Setup and facelift on the Week view report</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Problem using the Finish Regional Setting</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Misspelling in new Phone message dialog</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problem using different list separator than coma, when doing multi booking</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4025"></a></p>
<h3><strong>Version 3.0.4025 (August 7, 2006)</strong></h3>
<ul>
<li><strong> Location field now visible in the Workweek view</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The list view can now be configured to show/hide each columns</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> It is now possible to only print working hours, when printing timeline view in zoom level Day/Hours</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Page Setup and TimeLine Report</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> When refreshing data into the List View, the current selected sort column and sort order will be reused.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Outlook 2000 Automation errors corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Military/AMPM time format corrected in Timeline view</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Translations errors in the Option dialog (Advanced, Outlook Forms)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problem reading data from Exchange Server using Windows 2000 as client operation system (GaHelper.dll)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In some situations recurrent appointments was wrongly read from the Exchange Server</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.4010and3.0.4015"></a></p>
<h3><strong>Version 3.0.4010 and 3.0.4015 (June 27, 2006)</strong></h3>
<ul>
<li><strong> Front Desk view, a combination of the Account view and the Day view, with a function to search for specific users</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Options to include/exclude start and end time in appointment text, in Day and Work week report</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> List-, Hour- and Work week view, can now be printed using the &rdquo;Group name&rdquo; as Title. This can be setup in the &ldquo;Page Setup&rdquo;</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> In Timeline view it is now possible to show 6 lines of the subject in the appointment bar.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> In the Account view it is now possible to open the Exchange properties of the selected account by double clicking or pressing the Enter key.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Company logo and product logo replace old ones.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Day view and Work week view now include Page Setup options for printing (menu &ldquo;File&rdquo;, &ldquo;Page Setup&rdquo;). It is possible to define/control, &ldquo;Title&rdquo;, &ldquo;Details&rdquo;, &ldquo;Print All Day Events&rdquo; and &ldquo;Only print working hours&rdquo;</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Week view, it is now possible to hide weekends, Saturdays and Sundays (menu &ldquo;View&rdquo;, &ldquo;Show Weekends&rdquo;)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When an appointment was created over more days and ends at 00:00, then it was marked bold for one more day than it had to be.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The toolbars caption names has now been localized.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> TimeLine view problem saving the last used Zoom level has been corrected.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> TimeLine Zoom, error when changing between Year/Quarter and Year/Month.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Caption in Account view and Front Desk view localized.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In some situations the category list was empty due to a database conflict.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When using the Front Desk view, and pressing the &ldquo;CTRL+2&rdquo; (shortcut keys to &ldquo;Folder List&rdquo;) the program stop running.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When switching away from the Front Desk view, in some situations the search criteria was still enabled.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.3500"></a></p>
<h3><strong>Version 3.0.3500 (December 9, 2005)</strong></h3>
<ul>
<li><strong> Front Desk view, a combination of the Account view and the Day view, with at function to search for specific users.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The layout of the email notifications send from Booking are improved</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> It is now possible to export the Free/busy colors to the Microsoft Excel spreadsheet</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Today&rsquo;s color in Day, Front Desk and Timeline view divided into dark and light color</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> In Workweek view the system now use the short month name to display the caption in the header (January -&gt; Jan)</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> The options &ldquo;Clear and Optimize database upon start-up&rdquo;, is now renamed to &ldquo;Optimize database upon start-up&rdquo;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When using the booking function, sometime the Reminder was set at the appointment, regardless that the reminder option was not checked.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some problem in calculating the start and end time regarding the &ldquo;Daylight saving&rdquo; fixed in GAHelper.dll ver. 1.0.30.0</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Shortcut keys on menus where in some situations not visible</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some missing translations are now included</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problem with mailboxes where the alias name or SMPT addresses holds a &rsquo; (apostrophe), that is a valid symbol in Exchange Server 2003 sp2</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some problem connecting to the RealTime Service SQL database is now corrected.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.3400"></a></p>
<h3><strong>Version 3.0.3400 (September 26, 2005)</strong></h3>
<ul>
<li><strong> Booking functionality, where it is possible to create appointment directly into Outlook Calendar, and to send an email notification, to the owners of the calendars. It is also possible to CC or BCC others. (see &ldquo;File&rdquo;, &ldquo;New&rdquo;, &ldquo;Booking&rdquo;)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Advanced search functionality to search for specific appointments. (see. &ldquo;Tool&rdquo;, &ldquo;Search&rdquo;)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> It is now possible to use &ldquo;customized Outlook form&rdquo; when creating appointments, either a special one or the calendars default form. (see &ldquo;Tools&rdquo;, &ldquo;Options&rdquo;, &ldquo;Advanced&rdquo;, &ldquo;Microsoft Outlook forms&rdquo;)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When highlighting calendars in the week view, the calendar will be more correctly scrolled to ensure the calendar is visible.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> When minimizing the program, the next program in the Windows task list will get the focus.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> When switching between Outlook 2003 and Classic style in the List View, the SubTextColor sometimes get the wrong color, which is now corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When using the new row option in the timeline view, for conflicting appointments, then the shortcut menu &ldquo;Bring to front&rdquo;, &ldquo;Send to back&rdquo; will now be invisible.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Sometimes the &ldquo;Refresh appointments&ldquo; windows was not translated to the correct language, same problem with the tooltips in the Statistics view and the icons in the status bar in the main form.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li>Fixed. If Alias name include a &ldquo;#&rdquo; then the system does not show the Account, that is now corrected.</li>
<li><strong> The ampersand &ldquo;&amp;&rdquo; was translate to a underscore in the timeline view</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some errors in the Quick search has been corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.3380"></a></p>
<h3><strong>Version 3.0.3380 (July 27, 2005)</strong></h3>
<ul>
<li><strong> List View can now be formatted in Classic style (like Exchange Central version 2) or Outlook 2003 style.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Timeline view, new option to show conflicting appointments on a new row, or to use the Red Conflict Alert.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to configure what to happen when changing date interval. Either the first selected day in current interval will be included or the today date will be included.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> It is now possible to have the .LIC file located in another place than the program folder. Create a new key under &ldquo;HKEY_CURRENT_USER\Software\Add-On Products\Exchange Central\3.0\Licens\&rdquo; called &ldquo;LicenseKeyPath&rdquo; that can hold the path to the License file.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to connect to the RealTime Service&reg; SQL server database using Windows authentication mode.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to configure how many days that should be selected when using the &ldquo;Any selection&rdquo; type.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Option to setup the default date selecting type, that is &ldquo;One day&rdquo;, Work week&rdquo;, &ldquo;Week&rdquo;, &ldquo;Month&rdquo;, &ldquo;Quarter&rdquo;, &ldquo;Year&rdquo; or &ldquo;Any selecting&rdquo;, for each view.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> TimeLine columns view will be calculated more precisely to use the window size more optimal.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> When using the &ldquo;show checkboxes&rdquo; it is now possible to have a default folder selected when system start.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> If &rdquo;refresh Distributions list&rdquo; or &rdquo;Repair database&rdquo; are activated inside options, then during the program startup this will be displayed.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> It is now also possible to show calendars without appointments in the List View</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> If the Microsoft object called Collaboration Data Object (CDO) is missing when requesting appointments, then their now is a better error control. CDO is a required object when receiving appointments directly from the Exchange Server.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> In some Exchange environment recurrent appointments was not read correctly</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problems related to the function &ldquo;Auto refresh distributions&rdquo; has been fixed.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> On some systems the highlight of today where not shown in the Time Line view.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problem merging calendars with same display name in Week view and Statistic view corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Automation Error in Day view</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Their where a problems when sorting List View. The second and third sort parameter will always be the start and end date/time.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When using a windows 2000 workstation then their where an incorrect display of the date/time format.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When exporting Week view or Statistic view with more than 255 days, then program stops responding, due to and limitation in Microsoft Excel, that can only have 256 columns, now only the first 255 days + the account name will be exported.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Periodically error when selecting &ldquo;Cancel&rdquo; after trying to include new calendars to the system.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Misspelling and periodical language problem in the phone message window.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When using the timeline view to display multiple weeks in combination with week numbers, then the same numbers would be repeated in every week. Now week numbers are only used when showing one week.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Timeline View shows up very compact, if it is the default view and the program was closed/stop as minimized.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The Timeline view will now use same time distance as on the screen when printing.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In some Exchange environment free/busy information could not be read correctly.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When adding a new Contact item in another person&rsquo;s folder, - a wrong dialog box where shown, this has been corrected so that it displays the Outlook Contact form.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In some environments we have seen that the long date format resulted in a double displaying of the day name, for example: &ldquo;Monday Monday 23. May 2005&rdquo;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.3210"></a></p>
<h3><strong>Version 3.0.3210 (June 14, 2005)</strong></h3>
<ul>
<li><strong> Added options to Auto Refresh Screen when using RealTime Service.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> RealTime Service access has been optimized so screen updating gets smoother</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Now possible to connect to a RealTime Service, SQL database with a blank password.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> New layout of the Excel Worksheet, when exporting Week or Statistic view, including headlines, borders and date interval.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> TimeLine columns view will be calculated more precisely to use the window size more optimal.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Detail information now resized correctly</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Grid border color in Statistic view change to default Windows colors.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> AM/PM format on localized Windows 2000 client, corrected.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problems concerning reading Appointments from Exchange Server has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Now possible to create a new Excel export file without writing the .xls extension.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In particular conditions the today color where not drawn correctly in the TimeLine view.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.3163"></a></p>
<h3><strong>Version 3.0.3163 (May 18, 2005)</strong></h3>
<ul>
<li><strong> French language version available as of this version number.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When manually refreshing data direct from Exchange Server it&rsquo;s now possible to choose the Mapi profile that will be utilized.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Installation procedure now Citrix Metaframe compatible</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Tool tips text corrected in Weekview</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Now possible to save color coding</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some Translations errors corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Error when Exchange Central is configured to use a deleted MAPI Profile</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.3141"></a></p>
<h3><strong>Version 3.0.3141 (May 10, 2005)</strong></h3>
<ul>
<li><strong> Dutch, English, German, Italian, Swedish language versions available as of this version number.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When manually refreshing data direct from Exchange Server it&rsquo;s now possible to choose the Mapi profile that will be utilized.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When creating a new appointment, clock is rounded to nearest 00/30 minute.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Tool tip font corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Phone message is now translated and some minor bugs fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Sort order is now correct</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Properties dialog box is now translated</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Hyperlink "beep" removed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Error when refreshing an empty folder list.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Installation issues corrected&nbsp;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Double clicking a calendar node in the folder tree the accounts calendar will be opened in Outlook</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Double clicking in an empty time slot, the new appointment dialog will be present for the selected user, this functionality works in Hour view, Week View and TimeLine view</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> In Day view the Display name in the headers will now be word wrap, if there is not enough space to show the name on one line</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The behavior of the Date selector can now be setup so selecting a Week, Workweek, Month, Quarter or Year, does not have to start of the first day of each type.</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.3000"></a></p>
<h3><strong>Version 3.0.3000 (March 23, 2005)</strong></h3>
<ul>
<li>Initial release.</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Exchange Central can be found
here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ExchangeCentral]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 5.02.01.0011 (AUGUST 26, 2019)

Production date: August 13, 2019 

Compliant with RealTime Service version 6.4.35, 6.4.41, 6.6.12,
6.6.12.1 and 6.6.12.22 

Version number overview:
 EC5.EXE: 5.02.01.0011
 ECRedemption.dll: 5.21.0.5378 

	* UPDATED ICONS ON RIBBON TO HAVE SAME LOOK AND FEEL AS MICROSOFT
OUTLOOK FOR OFFICE 365 VER. 16.0
New 206759, 204413, 204144 
	* UPDATE FREE/BUSY STATUS COLOR TO MATCH MICROSOFT OUTLOOK 
New 205711 
	* SUPPORT FOR REALTIME SERVICE SQL SERVER LOCATED ON AZURE 
New 203626 
	* ADD KEYBOARD SHORTCUT TO COPY/PAST FUNCTIONALITY FOR APPOINTMENTS
BETWEEN DIFFERENT TIMESLOTS
New 205655, 205618, 205549, 205178, 204912, 204909 
	* ADD FUNCTION TO SEND EMAIL TO APPOINTMENT OWNERS WHEN APPOINTMENTS
HAVE BEEN DELETED FROM WITHIN EXCHANGE CENTRAL
New 205154, 204866 
	* SUPPORT FOR MICROSOFT MODERN AUTHENTICATION
New 205642, 205582 
	* CHANGE THE FONT SIZE OF COMPANY NAME TO BE SMALLER IN THE SLASH
SCREEN
New 205579, 204596 
	* DATETIME FORMAT ON BOOKING SCREEN WILL BE IMPACTED BY FORMAT OF THE
MACHINE
Fixed 205571 
	* ERROR WHEN REFRESHED APPOINTMENT FROM EXCHANGE SERVER
Fixed 206483, 206434, 205591, 205543, 205175, 205133, 205132 
	* LANGUAGE HAS BEEN UPDATED
Fixed 206517, 193971 
	* MINOR BUG FIXES
Fixed 206599, 206586, 206483, 206346, 205817, 205754, 205671, 205680,
205692, 205668, 205654, 205625, 205587, 205157, 205150, 204903, 204855


VERSION 5.01.16.0008 (FEBRUARY 26, 2019)

Production date: Februray 26, 2019 

Compliant with RealTime Service version 6.4.35, 6.4.41, 6.6.12 and
6.6.12.1 

Version number overview:
 EC5.EXE: 5.01.16.0008
 ECRedemption.dll: 5.19.0.5196 

	* CUSTOMIZATION
Fixed 181955, 184054, 184090 
	* OPTIONS, OUTLOOK CONNECTION, TEST CONNECTION FAILS WITH A
UNEXPECTED ERROR
Fixed 184053 
	* ENGLISH.PO ERROR FROM EXCHANGE CENTRAL ADD-IN WHEN STARTING OUTLOOK
Fixed 184416 
	* DATE FORMAT IN THE SYSTEM WAS NOT CONSISTENT
Fixed 184461 
	* NOW POSSIBLE TO CHANGE PRINTER. (ONLY DEFAULT PRINTER WAS
AVAILABLE) 
Fixed 184942 
	* UNEXPECTED ERROR IN WORK WEEK VIEW
Fixed 184976, 184985, 185024 
	* MOVE ALL DAY EVENT INCORRECTLY
Fixed 185034 
	* UNABLE TO CONNECT TO REALTIME SERVICE SQL DATABASE
Fixed 185086 
	* INCORRECT DISPLAY OF SELECTED CALENDAR
Fixed 185088 
	* UNKNOWN EXCEPTION ERROR WHEN CREATING NEW BOOKING
Fixed 185687 
	* REMINDER CHECKMARK IN BOOKING DIALOG, NOW SAVED AS DEFAULT
Fixed 190735, 184432 
	* MINOR BUG FIXES
Fixed 184662, 190525, 190526, 188792, 187332, 187317, 185712, 185708,
184064, 184080 

VERSION 5.01.11.0005 (DECEMBER 12, 2018)

Production date: December 12, 2018 

Compliant with RealTime Service version 6.4.35, 6.4.41, 6.6.12 and
6.6.12.1 

Version number overview:
 EC5.EXE: 5.01.11.0005
 ECRedemption.dll: 5.19.0.5196 

	* SYSTEM NOT WORKING AFTER UPGRADEING TO OUTLOOK BUILD 1811 ( VER.
16.0.11029.20045) HAS BEEN FIXED
Fixed 183457 
	* LIST VIEW, DAY VIEW, WEEK VIEW AND TIMELINE VIEW HAS BEEN OPTIMIZED
FOR USE WITH LARGER GROUPS
Fixes 180816 
	* OPTIMIZE ADDING DISTRIBUTION LIST
Fixed 179803, 178281 
	* OPTIMIZED REFRESH DISTRIBUTIONSLISTS ON STATUP
Fixed 176590 
	* MINOR BUG FIXES
Fixed 181000; 180961; 181043 

VERSION 5.01.09.0001 (OCTOBER 9, 2018)

Production date: September 27, 2018 

Compliant with RealTime Service version 6.4.31.110, 6.4.35, 6.4.41,
6.6.12 and 6.6.12.1 

Version number overview:
 EC5.EXE: 5.01.09.0001
 ECRedemption.dll: 5.16.0.4984 

	* PRINTING TABLE VIEW HAS BEEN FIXED. DATE AND TIME FORMAT IN REPORTS
HEADLINE HAS BEEN ADJUSTED
Fixed 169093 
	* MAKE EXCHANGE CENTRAL INSTALLATION ABLE TO INSTALL BOTH PER MACHINE
AND PER USER INSTALLATION
Fixed 169404 
	* ISSUE WITH COMMA IN DISPLAY NAME WHEN CREATING NEW BOOKING AND NEW
PHONE MESSAGE
Fixed 174617, 177477 
	* DRAGGING TIMESLOT IN TIMELINE VIEW, WRONGLY OPEN NEW BOOKING DIALOG
Fixed 177149 
	* ERROR PROBLEM DELETING/MOVING APPOINTMENT IN TIMELINE VIEW AFTER
CREATING NEW APPOINTMENT
Fixed 177286 
	* CANNOT ADD MULTIPLE USERS WHEN CHOOSING TO CREATE NEW MULTIBOOKING
Fixed 177310, 177335 
	* MINOR BUGS IN THE TIMELINE VIEW HAS BEEN FIXED
Fixed 177476 
	* MODIFY OR REPAIR INSTALLATION OF EXCHANGE CENTRAL CAUSES MICROSOFT
ACCESS ENGINE TO BE REMOVED
Fixed 177580 
	* MINOR BUG FIXES
Fixed 155426, 177476 

VERSION 5.01.05.0003 (MAY 22, 2018)

Production date: May 18, 2018 

Compliant with RealTime Service version 6.4.22.0, 6.4.27.0, 6.4.31.0,
6.4.31.109, 6.4.31.110 6.4.35, 6.4.41, 6.6.12 and 6.6.12.1 

Version number overview:
 EC5.EXE: 5.01.05.0003
 ECRedemption.dll: 5.16.0.4984 

	* ADD CURRENT TIME LINE IN TIMELINE VIEW
New 142501 
	* ABLE TO MOVE APPOINTMENTS TO TOP/BACKGROUND WHEN LOOKING AT
CONFLICTING APPOINTMENTS IN TIMELINE VIEW.
New 151048 
	* LAST USED FILTER IS NOW ACTIVE WHEN REOPENING PROGRAM
New 161222, 161320 
	* CUSTOM DEVELOPMENT
New 166666, 166670, 165037, 161504, 164865 
	* TIMELINE VIEW, CONTENT IN THE TIMELINE BAR DOES NOT FOLLOW THE
SAMPLES WE SEE IN THE CUSTOMIZE VIEW.
Fixed 129499 
	* CHECK PERMISSION WHEN ADDING USER TO EC IN CASE OF USING RTS
Fixed 156842 
	* FRONT DESK VIEW DOES NOT OPEN ON ACTUAL DATE IN SOME SITUATIONS
Fixed 161307 
	* CAN'T READ APPOINTMETN AND FREE BUSY INFORMATION FOR SOME MAILBOXES
Fixed 164029 
	* PROGRAM ASKS FOR CREDENTIAL EVEN THEES HAS BEEN PROVIDED
Fixed 164087 
	* NOT WORKING WITH TWO WAY AUTHENTICATION IN OFFICE 365
Fixed 166641 
	* FIXED OUTLOOK ERROR MESSAGE "UNABLE TO CAST COM OBJECT OF TYPE
'MICROSOFT.OFFICE.INTEROP.OUTLOOK.APPLICATIONCLASS' TO INTERFACE TYPE
'MICROSOFT.OFFICE.INTEROP.OUTLOOK._APPLICATION'.... INTERFACE NOT
REGISTERED"
Fixed 167685 
	* ISSUE WHEN EXPORT DATA TO EXCEL
Fixed 168247 
	* MINOR BUG FIXES: 
Fixed 146939, 164156 
	* OUTLOOK CONNECTION ERRORS
Fixed 165305, 165493, 166731 
	* ISSUE READING TRIAL LICENSE
Fixed 165419, 146621, 165507, 161493 

VERSION 5.01.02.0010 (SEPTEMBER 19, 2017)

Production date: September 11, 2017 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133,
6.4.22.0, 6.4.27.0, 6.4.31.0, 6.4.31.109, 6.4.31.110 and 6.4.35.0 

Version number overview:
 EC5.EXE: 5.01.02.0010
 ECRedemption.dll: 5.14.0.4844 

	* MAKE A FILTER WHERE IT WILL BE POSSIBLE TO SEARCH FOR DIFFERENT
WORDS IN SUBJECTS AND LOCATIONS
New 120897 
	* TIMELINE VIEW HAS BEEN UPGRADE FOR A BETTER USER INTERFACE AND
BETTER PERFORMANCE
New 129155 
	* TIMELINE VIEW NOW ABLE TO SHOW CONFLICT WITH A RED MARKING
New 133993 
	* USER GUIDE HAS BEEN UPDATED
New 138909 
	* VERIFY THAT EXCHANGE CENTRAL WORKS FOR MULTIPLE CONCURRENT USERS IN
TERMINAL SERVICES 2016
New 141798 
	* REMOVE APPOINTMENTS FROM VIEW AFTER DELETING IT
Fixed 129177 
	* NOT ABLE TO SELECT A DATE INTERVAL THAT GOES BETWEEN TWO MONTHS
Fixed 129498 
	* TOTAL NUMBER IN WEEK VIEW ARE ALIGNED TO THE RIGHT AND CALCULATION
HAS BEEN CORRECTED
Fixed 135950, 135953, 138584 
	* MISSPELLINGS IN DIFFERENT LANGUAGES HAS BEEN CORRECTED
Fixed 136916, 135946, 143439, 141286, 129215, 138906 
	* QUICK FIND TEXT BOX IS HIDDEN AFTER ENABLE FIND FUNCTION
Fixed 138620 
	* CANNOT GET FREEBUSY APPOINTMENT THAT HAS TYPE ALL DAY EVENT AND
RECURRING
Fixed 139617 
	* INCORRECT DISPLAY OF FREEBUSY ALL DAY EVENT APPOINTMENT
Fixed 139782 
	* AUTO REFRESH CAUSE THE VIEW TO MOVE FOCUS TO TOP OF THE VIEW
Fixed 139799 
	* INCORRECT PRESENCE STATUS WHEN COPY APPOINTMENT FROM ONE USER TO
ANOTHER
Fixed 139908 
	* TEXT IS NOT IN ONE LINE ON PROPERTIES SCREEN
Fixed 140516 
	* UNKNOWN EXCEPTION WHEN REFRESH USER INFORMATION FROM SECOND TIME
Fixed 141077 
	* MINOR BUGFIXES AND IMPROVEMENTS
Fixed 141764, 136915, 129835, 144027, 144004, 143990, 139574, 138660 
	* ADD-IN WILL BE INSTALLED PER MACHINE
Fixed 141773 
	* LICENSE FILE ISSUES
Fixed 141780, 143455, 143455, 143452, 143436, 140008 
	* APPOINTMENT SHOWN MULTIPLE TIMES WHEN MOVING APPOINTMENTS
Fixed 142516, 142517 

VERSION 5.00.12.0010 (JUNE 26, 2017)

Compliant with RealTime Service version 6.4.17.102, 6.4.17.118,
6.4.17.133, 6.4.22.0, 6.4.27.0, 6.4.31.0, 6.4.31.109 and 6.4.31.110 

Version number overview:
 EC5.EXE: 5.0.12.10
 ECRedemption.dll: 5.12.0.4722 

	* CHANGE INSTALLATION PROGRAM FROM EXE TO MSI TYPE FOR BETTER AND
EASIER DISTRIBUTION
New 118099 
	* VERIFY .NET FRAMEWORK VERSION IN THE INSTALLATION PROGRAM
New 134577 
	* LICENSE ISSUES AND SHOW CURRENT NUMBER CALENDAR / NUMBER OF
CALENDARS IN PRODUCT LICENSE INFORMATION
Fixed 130033, 130108 ,130110 
	* VERIFY AVAILABILITY OF THE MICROSOFT ACCESS DATABASE ENGINE LAYER
IN THE INSTALLATION PROGRAM
Fixed 132030, 133476 
	* ISSUES WHEN DOING COMMUNICATION WITH MICROSOFT OUTLOOK IN SOME
ENVIRONMENT
Fixed 133475, 135420 
	* CALENDARS OF SUB GROUP ARE MARKED DIFFERENT COLOR AFTER RESTARTING
Fixed 133633 
	* MINOR USER-INTERFACE CORRECTIONS
Fixed 133668 
	* USER CALENDAR ARE IN SOME SITUATION NOT CLEAR CORRECTLY IN WEEK
VIEW
Fixed 133685 
	* CAN'T SELECT A CALENDAR IN THE LEFT PANEL
Fixed 134861 
	* ADDING CALENDAR/USERS WITH SPECIAL CHARACTERS LIKE QUOTE AND
DOUBLE QUOTE
Fixed 135420 
	* ISSUES WHEN UPDATING/DELETING GROUPS
Fixed 135618, 135619 

VERSION 5.00.10.0096 (MAY 5, 2017)

Compliant with RealTime Service version 6.4.17.102, 6.4.17.118,
6.4.17.133, 6.4.22.0, 6.4.27.0, 6.4.31.0, and 6.4.31.109 

Version number overview:
 EC5.EXE: 5.0.10.96
 ECRedemption.dll: 5.12.0.4722 

 	* Initial release of version 5.

	* NEW USER INTERFACE SIMILAR MICROSOFT OFFICE® 2016
New 
	* SHORTCUT COMMAND IN MICROSOFT OUTLOOK® TO EXCHANGE CENTRAL
(OPTIONAL MICROSOFT OUTLOOK® ADD-IN)
New 
	* DISPLAY CALENDAR/APPOINTMENTS IN DIFFERENT COLORS AS IN MICROSOFT
OUTLOOK®
New 
	* DRAG AND DROP APPOINTMENTS FROM ONE CALENDAR TO ANOTHER CALENDAR
AND TO DIFFERENT TIME SLOT
New 
	* SUPPORT FOR DIFFERENT TIME ZONE WHEN USING REALTIME SERVICE™
New 
	* SUPPORT FOR BOTH MICROSOFT OUTLOOK® 32 BIT AND 64 BIT
New 

VERSION 4.1.30 (MARCH 14, 2016)

Compliant with RealTime Service version 6.2.10.0, 6.2.10.902,
6.3.23.0, 6.3.31.0, 6.4.17.102, 6.4.17.118, 6.4.17.133, 6.4.22.0 and
6.4.27.0 

Version number overview:
 ExchangCentral.EXE: 4.1.30
 AOPMAPI.DLL: 5.10.0.4378
 GetExData.EXE: 4.2.30 

	* SUPPORT FOR OUTLOOK 2016
Fixed 
	* COMMUNICATION BETWEEN MICROSOFT EXCHANGE SERVER AND EXCHANGE
CENTRAL HAS BEEN IMPROVED
Fixed 
	* UPDATE FOR PERMISSION VALIDATION WHEN USING REALTIME SERVICE
Fixed 
	* DATE FORMAT IN E-MAIL SEND FROM BOOKING FORM HAS BEEN FIXED
Fixed 
	* START DATE FORMAT IN BOOKING FORM HAS BEEN FIXED
Fixed 
	* PRESENT INFORMATION NOT ALWAYS DISPLAYED WHEN USING REALTIME
SERVICE
Fixed 

VERSION 4.1.22 (APRIL 17, 2015)

IMPORTANT: Customer who upgrading from version 4.1.19 must uninstalled
that version before installing version 4.1.22 (other versions can be
upgraded without need to uninstall firstly) 

Compliant with RealTime Service version 6.1.14.0, 6.1.17.0, 6.2.10.0,
6.2.10.902, 6.3.23.0, 6.3.31.0 and 6.4.17.102 (Exchange on-premise)
 Compliant with RealTime Service version 6.2.10.902, 6.3.23.0,
6.3.31.0 and 6.4.17.102 (Exchange Online) 

Version number overview:
 ExchangCentral.EXE: 4.1.22
 AOPMAPI.DLL: 5.5.0.3264
 GetExData.EXE: 4.2.6 

	* MICROSOFT EXCHANGE SERVER AND MICROSOFT OUTLOOK COMMUNICATION AND
INTERGRATION HAS BEEN IMPROVED
Fixed 
	* PERMISSION CALCULATOR
Fixed 

VERSION 4.1.19 (DECEMBER 17, 2014)

Compliant with RealTime Service version 6.0.66.0, 6.1.14.0, 6.1.17.0,
6.2.10.0, 6.2.10.902, 6.3.23.0, 6.3.31.0, 6.4.17.0 and 6.4.17.118
(Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902, 6.3.23.0,
6.3.31.0, 6.4.17.0 and 6.4.17.102 (Exchange Online) 

Version number overview:
 ExchangCentral.EXE: 4.1.19
 AOPMAPI.DLL: 5.8.0.4074
 GetExData.EXE: 4.2.5 

	* IMPROVED SUPPORT FOR EXCHANGE ONLINE
New 
	* UPDATED USER INTERFACE
New 
	* SHOW COLUMN WITH TOTAL HOURS OF APPOINTMENTS IN WEEK VIEW (OPTION)
New 
	* POSSIBLE TO FILTER ON CREATED/MODIFIED DATE.
New 
	* POSSIBLE TO EXPORT MORE THAN 256 DAYS TO MICROSOFT EXCEL
New 
	* CUSTOMIZATION FOR LICENSE TAG 4414, 4614, 4514.
New 
	* ISSUE PRINTING TIMELINE ISSUE YOU CAUSE EXTRA PAGES TO BE PRINTED
Fixed 
	* UPDATED MAPI COMMUNICATION LAYER AOPMAPI.DLL VER. 5.7.0.4012
Fixed 
	* POSSIBLE TO CHOOSE DIFFERENT COMMUNICATION METHOD BETWEEN EXCHANGE
CENTRAL AND OUTLOOK/EXCHANGE
Fixed 
	* REMOVED LIVE MESSENGER INTERFACE (UNSUPPORTED BY MICROSOFT) 
Fixed 

VERSION 4.1.10 (SEPTEMBER 30, 2013)

Compliant with RealTime Service version 6.0.0.38, 6.0.0.43, 6.0.0.45,
6.0.59.2, 6.0.63.0, 6.0.66.0, 6.1.14.0, 6.1.17.0, 6.2.10.0,
6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 and 6.3.23.0 and
6.3.31.0 (Exchange Online) 

	* SUPPORT FOR OFFICE 365, EXCHANGE ONLINE.
New 
	* ISSUE PRINTING AND SHOWING PAGE SETUP ON SOME WINDOWS 7 AND 8
ENVIRONMENTS.
Fixed 
	* IN CERTAIN SITUATION CONNECTION BETWEEN EXCHANGE CENTRAL AND
OUTLOOK HAS CAUSE THE SYSTEM TO STOP WORKING
Fixed 
	* FEW MINOR UI BUGS
Fixed 

VERSION 4.1.7 (FEBRUARY 26, 2013)

Compliant with RealTime Service version 6.0.0.38, 6.0.0.43, 6.0.0.45,
6.0.59.2, 6.0.63.0, 6.0.66.0, 6.1.14.0, 6.1.17.0, 6.2.10.0, and
6.2.10.902 

	* SUPPORT FOR MICROSOFT WINDOWS 8
New 
	* SUPPORT FOR MICROSOFT OFFICE 2013 (32 BIT)
New 
	* SUPPORT FOR THE NEW APPOINTMENTS STATUS “WORKING ELSEWHERE”
INTRODUCED IN OUTLOOK 2013
New 
	* FILTER FUNCTION NOW SUPPORT FILTERING ON CREATED/MODIFIED DATE.
New 
	* POSSIBLE TO SETUP DEFAULT REMINDER USED WHEN CREATING APPOINTMENTS,
MEETINGS AND BOOKING.
New 
	* OPTION TO REMOVE CC AND BCC USED IN THE BOOKING DIALOG.
New 
	* POSSIBLE TO CONFIGURE, DAY, WORKWEEK AND FRONT DESK FOR DIFFERENT
LAYOUT OF THE APPOINTMENT.
New 
	* COMMAND BUTTON ON VIEW RIBBON TO QUICKLY ACCESS VIEW CONFIGURATION.
New 
	* TIMELINE VIEW SHOWS MORE INFORMATION (START, END, LOCATION AND
SUBJECT) FOR EACH APPOINTMENTS DEPENDING ON THE NUMBER OF LINES
SELECTED IN THE DETAIL DROPDOWN BOX.
New 
	* CREATING MEETING REQUEST WAS IN SOME SITUATION NOT USING THE DATES
FROM CURRENT VIEW.
Fixed 
	* SHORTCUT IN STATISTIC VIEW WRONGLY SHOW “EXPORT DATA”.
Fixed 
	* WHEN NOT USING REALTIME SERVICE, THE FILED LAST MODIFICATION DATE
WAS NOT CORRECTLY READ FROM EXCHANGE SERVER.
Fixed 
	* THE COLOR OF NONE WORKING HOURS HAS BEEN ADJUSTED TO MATCH THE
COLORS IN OUTLOOK 2010.
Fixed 
	* DAY VIEW COULD IN SOME SITUATIONS SHOW A WRONG ALL DAY EVENT FROM
PREVIOUS DAY.
Fixed 
	* FRONT DESK VIEW NOW CORRECTLY SHOW LOCATION IN APPOINTMENT.
Fixed 
	* IN SOME SITUATIONS DAY, WEEK AND STATISTIC VIEW WRONGLY SHOW
CALENDARS WITHOUT APPOINTMENTS EVEN THAT THIS OPTION WAS ENABLED.
Fixed 
	* APPOINTMENTS THAT GOES OVER MORE DAYS WAS IN SOME SITUATION NOT
SHOWN CORRECTLY IN WEEK VIEW.
Fixed 
	* SOME MISSPELLINGS IN DIFFERENT LANGUAGES HAS BEEN CORRECTED.
Fixed 

VERSION 4.1.2 (JULY 19, 2012)

	* ADD "SHOW AS" VALUE (FREE, TENTATIVE, BUSY OR OUT-OF-OFFICE) TO
SUBJECT IN FREE/BUSY APPOINTMENTS IN THE SAME WAY AS MICROSOFT OUTLOOK
DOES IT
New 
	* DEFAULT VALUE FOR PRINTING WEEK VIEW AND STATISTIC VIEW SET TO 7
DAYS
Fixed 
	* REFRESH APPOINTMENTS FROM EXCHANGE SERVER NOT WORKING WHEN CLIENT
USING MICROSOFT OUTLOOK 2003
Fixed 
	* TYPE OF PRESENCE STATUS SHOW WAS IN SOME SITUATIONS NOT SHOWN
CORRECTLY IN THE TREE VIEW
Fixed 

VERSION 4.1.0 (JUNE 29, 2012)

	* SHORTCUT MENU IN WEEK VIEW AND TIMELINE VIEW TO DELETE APPOINTMENT
New 
	* SHORTCUT MENU IN WEEK VIEW TO MOVE AND COPY APPOINTMENT
New 
	* IT IS NOW POSSIBLE TO ATTACH FILES TO THE APPOINTMENT IN BOOKING
FUNCTION
New 
	* PERFORMANCE ISSUE IN FRONT DESK VIEW
Fixed 
	* TIMELINE VIEW USING HOUR/DAY ZOOM, ISSUE WHEN SHOWING MORE THAN ONE
DAY
Fixed 
	* DATE SELECTOR HAD WRONG ICON FOR WEEK
Fixed 
	* WEEK VIEW, ISSUE WHEN SETUP DATE SELECTOR TO USE ANY SELECTION
Fixed 

VERSION 4.0.2207 (APRIL 17, 2012)

	* TURN FILTER (CTRL+R) ON/OFF FROM MAIN RIBBON AVAILABLE
New 
	* TURN COLOR CODING (CTRL+L) ON/OFF FROM MAIN RIBBON AVAILABLE
New 
	* SHORTCUT KEY CTRL+P CALLS THE PRINT DIALOG
New 
	* REFRESH APPOINTMENTS FROM EXCHANGE SERVER DIALOG CLOSES, IF SOME
CALENDARS ARE READ AS FREE/BUSY AS THIS IS NOT TREATED AS AN ERROR
ANYMORE
New 
	* WHILE REFRESHING APPOINTMENT FROM EXCHANGE SERVER, THE SYSTEM WILL
TRY TO READ FREE/BUSY INSTEAD, IF EXCHANGE SERVER WRONGLY RETURNS ZERO
APPOINTMENT DUE TO PERMISSION ISSUES
New 
	* ADDING CALENDARS FROM THE GLOBAL ADDRESS LIST COULD IN SOME
ENVIRONMENT BE AN ISSUE
Fixed 
	* CREATE ALL DAY EVENTS FROM THE BOOKING DIALOG CAUSED THE SYSTEM TO
CREATE APPOINTMENTS WITH INCORRECT END DATE
Fixed 
	* USING DATE PICKER WITH “ANY” SELECTING OPTIONS COULD CAUSE THE
SYSTEM TO SELECT A WRONG DATE INTERVAL
Fixed 
	* ERRORS ACCORDING TO COMMUNICATION WITH OUTLOOK AND EXCHANGE SERVER
(MAPI E NETWORK ERROR)
Fixed 

VERSION 4.0.2025 (NOVEMBER 30, 2011)

	* SENDING PHONE MESSAGE OR CREATING NEW BOOKING DID NOT SET THE
IMPORTANCE VALUE (HIGH/LOW) CORRECTLY.
Fixed 

VERSION 4.0.2024 (NOVEMBER 25, 2011)

	* IF ONLY ONE CALENDAR IS SELECTED THEN CALENDAR NAME WILL NOT BE
VISIBLE IN APPOINTMENTS WHEN USING WORKWEEK VIEW
New 
	* SETTING FONT RESOLUTION SIZE TO 125% OR 150% IN WINDOWS CAUSED THE
SYSTEM TO DISPLAY A HANGING SPLASH SCREEN IN DEMO MODE
Fixed 
	* APPOINTMENT THAT IS WRONGLY SAVED AS ALL DAY EVENTS IN EXCHANGE
SERVER, BUT ACTUALLY ARE NOT ALL DAY EVENTS WAS WRONG DISPLAYED IN
SOME VIEWS WHEN RUNNING REALTIME SERVICE AS DATA PROVIDER
Fixed 
	* VALIDATION ERROR WHEN ENTERING MESSENGER LIVE SMTP ADDRESS
Fixed 

VERSION 4.0.2022 (NOVEMBER 2, 2011)

	* PERMISSION ISSUE WHEN MOVING/COPYING APPOINTMENTS IN TIMELINE VIEW
Fixed 
	* ISSUE COULD CAUSE THE SYSTEM TO NOT BE ABLE TO CREATE NEW
APPOINTMENT/BOOKINGS
Fixed 

VERSION 4.0.2015 (SEPTEMBER 23, 2011)

	* COLOR CODING HAS BEEN EXPANDED FROM 8 TO 16 COLORS/CATEGORY
New 
	* MINOR CHANGES IN REFRESH APPOINTMENTS FROM EXCHANGE CENTRAL
Fixed 
	* SOME MISSPELLINGS IN DIFFERENT LANGUAGES HAVE BEEN CORRECTED
Fixed 

VERSION 4.0.2000 (JULY 26, 2011)

	* OPTIONS IN BOOKING FORM WILL BE SAVED AND REUSED AS DEFAULT VALUES
FOR NEXT TIME
New 
	* REFRESH APPOINTMENT DIALOG REMEMBERS THE STATE FOR SHOW DETAIL
INFORMATION
New 
	* OPTION UNDER “REFRESH” ON THE “HOME” RIBBON BAR WILL MAKE
IT POSSIBLE TO TEMPORARILY ENABLE/DISABLE REALTIME SERVICE. SPECIAL
USEFUL WHEN WORKING OFFLINE
New 
	* SOME OPTIONS HAVE CHANGED DEFAULT VALUE FOR BETTER STARTUP USER
EXPERIENCES
New 
	* ERRORS ACCORDING TO COMMUNICATION WITH OUTLOOK AND EXCHANGE SERVER
Fixed 
	* CHECKMARK TO SHOW CALENDAR ROWS, WHEN SELECTING “VIEW”,
“ROWS” IN “DATE SELECTOR” GROUP
Fixed 
	* REFRESH USER INFORMATION, MANUALLY OR AUTOMATICALLY, COULD RESULTS
IN REMOVING SOME OR ALL DISTRIBUTIONS LISTS FROM THE APPLICATION WHEN
STARTING THE APPLICATION
Fixed 
	* REFRESH APPOINTMENT FROM EXCHANGE CENTRAL THAT IS NOT ON THE SAME
DOMAIN NETWORK AS EXCHANGE SERVER RESULTS IN A MAPI_E_NETWORK_ERROR
Fixed 
	* TOOLTIP CAPTION FOR “HOME”, “CALENDARS” CHANGED
Fixed 

VERSION 4.0.1108 (JUNE 16, 2011)

 	* Initial release of version 4.

	* SUPPORT FOR OUTLOOK 2010 (32 BIT) AND EXCHANGE SERVER 2010
New 
	* USER INTERFACE
New 
	* INTEGRATIONS TO MICROSOFT LIVE MESSENGER
New 
	* INTEGRATIONS TO RESOURCE CENTRAL, MY MEETINGS
New 
	* IMPROVED APPOINTMENT UPDATED FROM EXCHANGE SERVER
New 

VERSION 3.0.4166 (JULY 16, 2008)

	* SOMETIMES EXCHANGE CENTRAL STOPPED WORKING WHEN DOING DRAG-AND-DROP
IN THE TIMELINE VIEW. THIS ERROR ONLY APPEARED WHEN RUNNING THE SYSTEM
WITHOUT REALTIME SERVICE
Fixed 

VERSION 3.0.4165 (JULY 3, 2008)

	* LIST VIEW, CAN NOW BE CONFIGURED TO SHOW THE STATUS VALUE AS TEXT
(FREE, TENTATIVE, BUSY, OUT-OF-OFFICE)
New 
	* IN ACCOUNT AND FRONT DESK VIEW, THE ACCOUNT'S TELEFAX NUMBER IS NOW
VISIBLE
New 
	* LIST, DAY, WEEK, TIMELINE, STATISTIC VIEW HAS BEEN OPTIMIZED WHEN
USING THE SYSTEM TOGETHER WITH REALTIME SERVICE
Improved 
	* FOLDER NAMES MUST BE MAXIMUM LENGTH OF 50 CHARS. IN SOME SITUATIONS
COULD CAUSE THE SYSTEM TO STOP WORKING
Fixed 
	* ALL DAY APPOINTMENTS OVER MORE THAT ONE DAY CAUSES THE WORK WEEK
VIEW TO LOOP, WHEN TRYING TO DISPLAY IT
Fixed 
	* HANDLING OF ACTIVE DIRECTORY INFORMATION WITH VERY LONG VALUES
Fixed 

VERSION 3.0.4128 (SEPTEMBER 25, 2007)

	* ERROR
Fixed 

VERSION 3.0.4126 (AUGUST 21, 2007)

	*  IN SOME CASES THE PROGRAM STOP RESPONDING WHEN TRYING TO DO A
PRINT 
Fixed 

VERSION 3.0.4125 (JULY 20, 2007)

	* NOW POSSIBLE TO SHOW THE NUMBER OF GROUP MEMBERS IN EACH FOLDER
New 
	* POSSIBLE TO CHANGE THE APPOINTMENT TEXT LAYOUT IN THE WEEK VIEW. 4
DIFFERENT LAYOUTS ARE AVAILABLE
New 
	* THE COUNT OF REQUIRED ATTENDEES, OPTIONAL ATTENDEES AND RESOURCES,
ARE NOW SHOWN IN THE DETAILS PANE IN PARENTHESES BEFORE THE ATTENDEES/
RESOURCES LIST
New 
	* POSSIBILITY TO BOTH MOVE AND COPY APPOINTMENTS IN THE TIMELINE VIEW
New 
	* OFFICE 2007 USER INTERFACE STYLE
New 
	* WHEN TRYING TO OPENING OR DELETING A RECURRING APPOINTMENT SERIES,
THE SYSTEM WILL NOW SHOW A WARNING MESSAGE BOX
Improved 
	* DATE FORMAT IN FRONT DESK VIEW CORRECTED TO FOLLOW THE REGIONAL
SETTINGS IN WINDOWS
Improved 
	* DAY NAMES UPPER/LOWER CASE IN THE DATE PICKER CONTROL NOW FOLLOW
THE REGIONAL SETTINGS IN WINDOWS
Improved 
	* RUNTIME ERROR 91 AFTER MODIFYING THE TOOLBAR/MENU LAYOUT HAS BEEN
FIXED
Fixed 
	* IN SOME CASES CALENDARS WITHOUT ANY APPOINTMENT WERE NOT VISIBLE
USING THE LIST VIEW
Fixed 
	* IN SOME CASES THE CHANGE DATE IN THE DETAIL PANE SHOW A WRONG DATE,
WHEN THE DATE IS NOT AVAILABLE. NOW NO DATE INFORMATION IS PROVIDE IF
THE CHANGE DATE IS MISSING
Fixed 

VERSION 3.0.4095 (MAY 7, 2007)

	* DOUBLE CLICKING A CALENDAR NODE IN THE FOLDER TREE THE ACCOUNTS
CALENDAR WILL BE OPENED IN OUTLOOK
New 
	* DOUBLE CLICKING IN AN EMPTY TIME SLOT, THE NEW APPOINTMENT DIALOG
WILL BE PRESENT FOR THE SELECTED USER, THIS FUNCTIONALITY WORKS IN
HOUR VIEW, WEEK VIEW AND TIMELINE VIEW
New 
	* IN DAY VIEW THE DISPLAY NAME IN THE HEADERS WILL NOW BE WORD WRAP,
IF THERE IS NOT ENOUGH SPACE TO SHOW THE NAME ON ONE LINE
New 
	* THE BEHAVIOR OF THE DATE SELECTOR CAN NOW BE SETUP SO SELECTING A
WEEK, WORKWEEK, MONTH, QUARTER OR YEAR, DOES NOT HAVE TO START OF THE
FIRST DAY OF EACH TYPE
New 
	* WHEN SELECTING A CALENDAR IN THE TIMELINE VIEW THE CALENDAR IS NOW
HIGHLIGHTED
Improved 
	* SOME MISSPELLING HAS BEEN CORRECTED
Fixed 
	* MINOR PROBLEM WITH THE FUNCTION “SHOW ONLY ACCOUNT WITH
APPOINTMENT” IN TIMELINE VIEW CORRECTED
Fixed 
	* THE MICROSOFT OUTLOOK ADD IN TO CALL EXCHANGE CENTRAL HAS BEEN
UPDATED, SO THE ADD IN CLEANUP MEMORY
Fixed 
	* FIELD VALUE “LOCATION“ NOW VISIBLE
Fixed 
	* WORKWEEK VIEW, WHEN DOING MULTI BOOKING THE CORRECT SELECTED DATE
ARE NOW USED IN THE BOOKING DIALOG
Fixed 
	* CONNECTING TO REALTIME SERVICE COULD IN SOME SITUATIONS GIVE A
ERROR MESSAGE, THIS HAS NOW BEEN CORRECTED
Fixed 
	* CHECKING OUTLOOK PERMISSION WHEN USING REALTIME SERVICES
Fixed 
	* PROBLEM AFTER MODIFYING THE TOOLBAR/MENU COULD CAUSE THE SYSTEM TO
DISPLAY ERROR 94
Fixes 

VERSION 3.0.4060 (DECEMBER 28, 2006)

	* EXCHANGE CENTRAL HAS BEEN TESTED FOR MICROSOFT WINDOWS VISTA AND
MICROSOFT OFFICE SYSTEM 2007
New 
	* DETAIL INFORMATION CAN NOW BE UPDATE WHEN MOUSE MOVE, NEW CHECKBOX
INCLUDED IN THEN DETAIL FRAME
New 
	* MOVING APPOINTMENTS FROM ONE TIMESLOT TO ANOTHER OR TO ANOTHER
PERSON, BY USING DRAG AND DROP IN THE TIMELINE VIEW
New 
	* WHEN USING THE REALTIME SERVICE, IT IS NOW POSSIBLE TO SETUP THE
SYSTEM SO THE EXCHANGE CENTRAL WILL RESPECT THE MICROSOFT OUTLOOK
PERMISSIONS. (SEE EXCHANGE CENTRAL USER GUIDE CHAPTER “PERMISSIONS
AND REALTIME SERVICE”)
New 
	* LOCATION FIELD NOW VISIBLE IN THE WORKWEEK VIEW
New 
	* DETAIL INFORMATION CAN NOW BE UPDATE WHEN MOUSE MOVE, NEW CHECKBOX
INCLUDED IN THEN DETAIL FRAME
New 
	* PAGE SETUP AND FACELIFT ON THE WEEK VIEW REPORT
Improved 
	* PROBLEM USING THE FINISH REGIONAL SETTING
Fixed 
	* MISSPELLING IN NEW PHONE MESSAGE DIALOG
Fixed 
	* PROBLEM USING DIFFERENT LIST SEPARATOR THAN COMA, WHEN DOING MULTI
BOOKING
Fixed 

VERSION 3.0.4025 (AUGUST 7, 2006)

	* LOCATION FIELD NOW VISIBLE IN THE WORKWEEK VIEW
New 
	* THE LIST VIEW CAN NOW BE CONFIGURED TO SHOW/HIDE EACH COLUMNS
New 
	* IT IS NOW POSSIBLE TO ONLY PRINT WORKING HOURS, WHEN PRINTING
TIMELINE VIEW IN ZOOM LEVEL DAY/HOURS
New 
	* PAGE SETUP AND TIMELINE REPORT
Improved 
	* WHEN REFRESHING DATA INTO THE LIST VIEW, THE CURRENT SELECTED SORT
COLUMN AND SORT ORDER WILL BE REUSED.
Improved 
	* OUTLOOK 2000 AUTOMATION ERRORS CORRECTED
Fixed 
	* MILITARY/AMPM TIME FORMAT CORRECTED IN TIMELINE VIEW
Fixed 
	* TRANSLATIONS ERRORS IN THE OPTION DIALOG (ADVANCED, OUTLOOK FORMS)
Fixed 
	* PROBLEM READING DATA FROM EXCHANGE SERVER USING WINDOWS 2000 AS
CLIENT OPERATION SYSTEM (GAHELPER.DLL)
Fixed 
	* IN SOME SITUATIONS RECURRENT APPOINTMENTS WAS WRONGLY READ FROM THE
EXCHANGE SERVER
Fixed 

VERSION 3.0.4010 AND 3.0.4015 (JUNE 27, 2006)

	* FRONT DESK VIEW, A COMBINATION OF THE ACCOUNT VIEW AND THE DAY
VIEW, WITH A FUNCTION TO SEARCH FOR SPECIFIC USERS
New 
	* OPTIONS TO INCLUDE/EXCLUDE START AND END TIME IN APPOINTMENT TEXT,
IN DAY AND WORK WEEK REPORT
New 
	* LIST-, HOUR- AND WORK WEEK VIEW, CAN NOW BE PRINTED USING THE
”GROUP NAME” AS TITLE. THIS CAN BE SETUP IN THE “PAGE SETUP”
New 
	* IN TIMELINE VIEW IT IS NOW POSSIBLE TO SHOW 6 LINES OF THE SUBJECT
IN THE APPOINTMENT BAR.
New 
	* IN THE ACCOUNT VIEW IT IS NOW POSSIBLE TO OPEN THE EXCHANGE
PROPERTIES OF THE SELECTED ACCOUNT BY DOUBLE CLICKING OR PRESSING THE
ENTER KEY.
New 
	* COMPANY LOGO AND PRODUCT LOGO REPLACE OLD ONES.
New 
	* DAY VIEW AND WORK WEEK VIEW NOW INCLUDE PAGE SETUP OPTIONS FOR
PRINTING (MENU “FILE”, “PAGE SETUP”). IT IS POSSIBLE TO
DEFINE/CONTROL, “TITLE”, “DETAILS”, “PRINT ALL DAY EVENTS”
AND “ONLY PRINT WORKING HOURS”
New 
	* WEEK VIEW, IT IS NOW POSSIBLE TO HIDE WEEKENDS, SATURDAYS AND
SUNDAYS (MENU “VIEW”, “SHOW WEEKENDS”)
New 
	* WHEN AN APPOINTMENT WAS CREATED OVER MORE DAYS AND ENDS AT 00:00,
THEN IT WAS MARKED BOLD FOR ONE MORE DAY THAN IT HAD TO BE.
Fixed 
	* THE TOOLBARS CAPTION NAMES HAS NOW BEEN LOCALIZED.
Fixed 
	* TIMELINE VIEW PROBLEM SAVING THE LAST USED ZOOM LEVEL HAS BEEN
CORRECTED.
Fixed 
	* TIMELINE ZOOM, ERROR WHEN CHANGING BETWEEN YEAR/QUARTER AND
YEAR/MONTH.
Fixed 
	* CAPTION IN ACCOUNT VIEW AND FRONT DESK VIEW LOCALIZED.
Fixed 
	* IN SOME SITUATIONS THE CATEGORY LIST WAS EMPTY DUE TO A DATABASE
CONFLICT.
Fixed 
	* WHEN USING THE FRONT DESK VIEW, AND PRESSING THE “CTRL+2”
(SHORTCUT KEYS TO “FOLDER LIST”) THE PROGRAM STOP RUNNING.
Fixed 
	* WHEN SWITCHING AWAY FROM THE FRONT DESK VIEW, IN SOME SITUATIONS
THE SEARCH CRITERIA WAS STILL ENABLED.
Fixed 

VERSION 3.0.3500 (DECEMBER 9, 2005)

	* FRONT DESK VIEW, A COMBINATION OF THE ACCOUNT VIEW AND THE DAY
VIEW, WITH AT FUNCTION TO SEARCH FOR SPECIFIC USERS.
New 
	* THE LAYOUT OF THE EMAIL NOTIFICATIONS SEND FROM BOOKING ARE
IMPROVED
Improved 
	* IT IS NOW POSSIBLE TO EXPORT THE FREE/BUSY COLORS TO THE MICROSOFT
EXCEL SPREADSHEET
Improved 
	* TODAY’S COLOR IN DAY, FRONT DESK AND TIMELINE VIEW DIVIDED INTO
DARK AND LIGHT COLOR
Improved 
	* IN WORKWEEK VIEW THE SYSTEM NOW USE THE SHORT MONTH NAME TO DISPLAY
THE CAPTION IN THE HEADER (JANUARY -> JAN)
Improved 
	* THE OPTIONS “CLEAR AND OPTIMIZE DATABASE UPON START-UP”, IS NOW
RENAMED TO “OPTIMIZE DATABASE UPON START-UP”
Fixed 
	* WHEN USING THE BOOKING FUNCTION, SOMETIME THE REMINDER WAS SET AT
THE APPOINTMENT, REGARDLESS THAT THE REMINDER OPTION WAS NOT CHECKED.
Fixed 
	* SOME PROBLEM IN CALCULATING THE START AND END TIME REGARDING THE
“DAYLIGHT SAVING” FIXED IN GAHELPER.DLL VER. 1.0.30.0
Fixed 
	* SHORTCUT KEYS ON MENUS WHERE IN SOME SITUATIONS NOT VISIBLE
Fixed 
	* SOME MISSING TRANSLATIONS ARE NOW INCLUDED
Fixed 
	* PROBLEM WITH MAILBOXES WHERE THE ALIAS NAME OR SMPT ADDRESSES HOLDS
A ’ (APOSTROPHE), THAT IS A VALID SYMBOL IN EXCHANGE SERVER 2003 SP2
Fixed 
	* SOME PROBLEM CONNECTING TO THE REALTIME SERVICE SQL DATABASE IS NOW
CORRECTED.
Fixed 

VERSION 3.0.3400 (SEPTEMBER 26, 2005)

	* BOOKING FUNCTIONALITY, WHERE IT IS POSSIBLE TO CREATE APPOINTMENT
DIRECTLY INTO OUTLOOK CALENDAR, AND TO SEND AN EMAIL NOTIFICATION, TO
THE OWNERS OF THE CALENDARS. IT IS ALSO POSSIBLE TO CC OR BCC OTHERS.
(SEE “FILE”, “NEW”, “BOOKING”)
New 
	* ADVANCED SEARCH FUNCTIONALITY TO SEARCH FOR SPECIFIC APPOINTMENTS.
(SEE. “TOOL”, “SEARCH”)
New 
	* IT IS NOW POSSIBLE TO USE “CUSTOMIZED OUTLOOK FORM” WHEN
CREATING APPOINTMENTS, EITHER A SPECIAL ONE OR THE CALENDARS DEFAULT
FORM. (SEE “TOOLS”, “OPTIONS”, “ADVANCED”, “MICROSOFT
OUTLOOK FORMS”)
New 
	* WHEN HIGHLIGHTING CALENDARS IN THE WEEK VIEW, THE CALENDAR WILL BE
MORE CORRECTLY SCROLLED TO ENSURE THE CALENDAR IS VISIBLE.
Improved 
	* WHEN MINIMIZING THE PROGRAM, THE NEXT PROGRAM IN THE WINDOWS TASK
LIST WILL GET THE FOCUS.
Improved 
	* WHEN SWITCHING BETWEEN OUTLOOK 2003 AND CLASSIC STYLE IN THE LIST
VIEW, THE SUBTEXTCOLOR SOMETIMES GET THE WRONG COLOR, WHICH IS NOW
CORRECTED
Fixed 
	* WHEN USING THE NEW ROW OPTION IN THE TIMELINE VIEW, FOR CONFLICTING
APPOINTMENTS, THEN THE SHORTCUT MENU “BRING TO FRONT”, “SEND TO
BACK” WILL NOW BE INVISIBLE.
Fixed 
	* SOMETIMES THE “REFRESH APPOINTMENTS“ WINDOWS WAS NOT TRANSLATED
TO THE CORRECT LANGUAGE, SAME PROBLEM WITH THE TOOLTIPS IN THE
STATISTICS VIEW AND THE ICONS IN THE STATUS BAR IN THE MAIN FORM.
Fixed 	* Fixed. If Alias name include a "#" then the system does not
show the Account, that is now corrected.

	* THE AMPERSAND “&” WAS TRANSLATE TO A UNDERSCORE IN THE TIMELINE
VIEW
Fixed 
	* SOME ERRORS IN THE QUICK SEARCH HAS BEEN CORRECTED
Fixed 

VERSION 3.0.3380 (JULY 27, 2005)

	* LIST VIEW CAN NOW BE FORMATTED IN CLASSIC STYLE (LIKE EXCHANGE
CENTRAL VERSION 2) OR OUTLOOK 2003 STYLE.
New 
	* TIMELINE VIEW, NEW OPTION TO SHOW CONFLICTING APPOINTMENTS ON A NEW
ROW, OR TO USE THE RED CONFLICT ALERT.
New 
	* POSSIBLE TO CONFIGURE WHAT TO HAPPEN WHEN CHANGING DATE INTERVAL.
EITHER THE FIRST SELECTED DAY IN CURRENT INTERVAL WILL BE INCLUDED OR
THE TODAY DATE WILL BE INCLUDED.
New 
	* IT IS NOW POSSIBLE TO HAVE THE .LIC FILE LOCATED IN ANOTHER PLACE
THAN THE PROGRAM FOLDER. CREATE A NEW KEY UNDER
“HKEY_CURRENT_USERSOFTWAREADD-ON PRODUCTSEXCHANGE
CENTRAL3.0LICENS” CALLED “LICENSEKEYPATH” THAT CAN HOLD THE PATH
TO THE LICENSE FILE.
New 
	* POSSIBLE TO CONNECT TO THE REALTIME SERVICE® SQL SERVER DATABASE
USING WINDOWS AUTHENTICATION MODE.
New 
	* POSSIBLE TO CONFIGURE HOW MANY DAYS THAT SHOULD BE SELECTED WHEN
USING THE “ANY SELECTION” TYPE.
New 
	* OPTION TO SETUP THE DEFAULT DATE SELECTING TYPE, THAT IS “ONE
DAY”, WORK WEEK”, “WEEK”, “MONTH”, “QUARTER”,
“YEAR” OR “ANY SELECTING”, FOR EACH VIEW.
New 
	* TIMELINE COLUMNS VIEW WILL BE CALCULATED MORE PRECISELY TO USE THE
WINDOW SIZE MORE OPTIMAL.
Improved 
	* WHEN USING THE “SHOW CHECKBOXES” IT IS NOW POSSIBLE TO HAVE A
DEFAULT FOLDER SELECTED WHEN SYSTEM START.
Improved 
	* IF ”REFRESH DISTRIBUTIONS LIST” OR ”REPAIR DATABASE” ARE
ACTIVATED INSIDE OPTIONS, THEN DURING THE PROGRAM STARTUP THIS WILL BE
DISPLAYED.
Improved 
	* IT IS NOW ALSO POSSIBLE TO SHOW CALENDARS WITHOUT APPOINTMENTS IN
THE LIST VIEW
Improved 
	* IF THE MICROSOFT OBJECT CALLED COLLABORATION DATA OBJECT (CDO) IS
MISSING WHEN REQUESTING APPOINTMENTS, THEN THEIR NOW IS A BETTER ERROR
CONTROL. CDO IS A REQUIRED OBJECT WHEN RECEIVING APPOINTMENTS DIRECTLY
FROM THE EXCHANGE SERVER.
Improved 
	* IN SOME EXCHANGE ENVIRONMENT RECURRENT APPOINTMENTS WAS NOT READ
CORRECTLY
Fixed 
	* PROBLEMS RELATED TO THE FUNCTION “AUTO REFRESH DISTRIBUTIONS”
HAS BEEN FIXED.
Fixed 
	* ON SOME SYSTEMS THE HIGHLIGHT OF TODAY WHERE NOT SHOWN IN THE TIME
LINE VIEW.
Fixed 
	* PROBLEM MERGING CALENDARS WITH SAME DISPLAY NAME IN WEEK VIEW AND
STATISTIC VIEW CORRECTED
Fixed 
	* AUTOMATION ERROR IN DAY VIEW
Fixed 
	* THEIR WHERE A PROBLEMS WHEN SORTING LIST VIEW. THE SECOND AND THIRD
SORT PARAMETER WILL ALWAYS BE THE START AND END DATE/TIME.
Fixed 
	* WHEN USING A WINDOWS 2000 WORKSTATION THEN THEIR WHERE AN INCORRECT
DISPLAY OF THE DATE/TIME FORMAT.
Fixed 
	* WHEN EXPORTING WEEK VIEW OR STATISTIC VIEW WITH MORE THAN 255 DAYS,
THEN PROGRAM STOPS RESPONDING, DUE TO AND LIMITATION IN MICROSOFT
EXCEL, THAT CAN ONLY HAVE 256 COLUMNS, NOW ONLY THE FIRST 255 DAYS +
THE ACCOUNT NAME WILL BE EXPORTED.
Fixed 
	* PERIODICALLY ERROR WHEN SELECTING “CANCEL” AFTER TRYING TO
INCLUDE NEW CALENDARS TO THE SYSTEM.
Fixed 
	* MISSPELLING AND PERIODICAL LANGUAGE PROBLEM IN THE PHONE MESSAGE
WINDOW.
Fixed 
	* WHEN USING THE TIMELINE VIEW TO DISPLAY MULTIPLE WEEKS IN
COMBINATION WITH WEEK NUMBERS, THEN THE SAME NUMBERS WOULD BE REPEATED
IN EVERY WEEK. NOW WEEK NUMBERS ARE ONLY USED WHEN SHOWING ONE WEEK.
Fixed 
	* TIMELINE VIEW SHOWS UP VERY COMPACT, IF IT IS THE DEFAULT VIEW AND
THE PROGRAM WAS CLOSED/STOP AS MINIMIZED.
Fixed 
	* THE TIMELINE VIEW WILL NOW USE SAME TIME DISTANCE AS ON THE SCREEN
WHEN PRINTING.
Fixed 
	* IN SOME EXCHANGE ENVIRONMENT FREE/BUSY INFORMATION COULD NOT BE
READ CORRECTLY.
Fixed 
	* WHEN ADDING A NEW CONTACT ITEM IN ANOTHER PERSON’S FOLDER, - A
WRONG DIALOG BOX WHERE SHOWN, THIS HAS BEEN CORRECTED SO THAT IT
DISPLAYS THE OUTLOOK CONTACT FORM.
Fixed 
	* IN SOME ENVIRONMENTS WE HAVE SEEN THAT THE LONG DATE FORMAT
RESULTED IN A DOUBLE DISPLAYING OF THE DAY NAME, FOR EXAMPLE:
“MONDAY MONDAY 23. MAY 2005”
Fixed 

VERSION 3.0.3210 (JUNE 14, 2005)

	* ADDED OPTIONS TO AUTO REFRESH SCREEN WHEN USING REALTIME SERVICE.
New 
	* REALTIME SERVICE ACCESS HAS BEEN OPTIMIZED SO SCREEN UPDATING GETS
SMOOTHER
Improved 
	* NOW POSSIBLE TO CONNECT TO A REALTIME SERVICE, SQL DATABASE WITH A
BLANK PASSWORD.
Improved 
	* NEW LAYOUT OF THE EXCEL WORKSHEET, WHEN EXPORTING WEEK OR STATISTIC
VIEW, INCLUDING HEADLINES, BORDERS AND DATE INTERVAL.
Improved 
	* TIMELINE COLUMNS VIEW WILL BE CALCULATED MORE PRECISELY TO USE THE
WINDOW SIZE MORE OPTIMAL.
Improved 
	* DETAIL INFORMATION NOW RESIZED CORRECTLY
Fixed 
	* GRID BORDER COLOR IN STATISTIC VIEW CHANGE TO DEFAULT WINDOWS
COLORS.
Fixed 
	* AM/PM FORMAT ON LOCALIZED WINDOWS 2000 CLIENT, CORRECTED.
Fixed 
	* PROBLEMS CONCERNING READING APPOINTMENTS FROM EXCHANGE SERVER HAS
BEEN FIXED
Fixed 
	* NOW POSSIBLE TO CREATE A NEW EXCEL EXPORT FILE WITHOUT WRITING THE
.XLS EXTENSION.
Fixed 
	* IN PARTICULAR CONDITIONS THE TODAY COLOR WHERE NOT DRAWN CORRECTLY
IN THE TIMELINE VIEW.
Fixed 

VERSION 3.0.3163 (MAY 18, 2005)

	* FRENCH LANGUAGE VERSION AVAILABLE AS OF THIS VERSION NUMBER.
New 
	* WHEN MANUALLY REFRESHING DATA DIRECT FROM EXCHANGE SERVER IT’S
NOW POSSIBLE TO CHOOSE THE MAPI PROFILE THAT WILL BE UTILIZED.
New 
	* INSTALLATION PROCEDURE NOW CITRIX METAFRAME COMPATIBLE
New 
	* TOOL TIPS TEXT CORRECTED IN WEEKVIEW
Fixed 
	* NOW POSSIBLE TO SAVE COLOR CODING
Fixed 
	* SOME TRANSLATIONS ERRORS CORRECTED
Fixed 
	* ERROR WHEN EXCHANGE CENTRAL IS CONFIGURED TO USE A DELETED MAPI
PROFILE
Fixed 

VERSION 3.0.3141 (MAY 10, 2005)

	* DUTCH, ENGLISH, GERMAN, ITALIAN, SWEDISH LANGUAGE VERSIONS
AVAILABLE AS OF THIS VERSION NUMBER.
New 
	* WHEN MANUALLY REFRESHING DATA DIRECT FROM EXCHANGE SERVER IT’S
NOW POSSIBLE TO CHOOSE THE MAPI PROFILE THAT WILL BE UTILIZED.
New 
	* WHEN CREATING A NEW APPOINTMENT, CLOCK IS ROUNDED TO NEAREST 00/30
MINUTE.
New 
	* TOOL TIP FONT CORRECTED
Fixed 
	* PHONE MESSAGE IS NOW TRANSLATED AND SOME MINOR BUGS FIXED
Fixed 
	* SORT ORDER IS NOW CORRECT
Fixed 
	* PROPERTIES DIALOG BOX IS NOW TRANSLATED
Fixed 
	* HYPERLINK "BEEP" REMOVED
Fixed 
	* ERROR WHEN REFRESHING AN EMPTY FOLDER LIST.
Fixed 
	* INSTALLATION ISSUES CORRECTED 
Fixed 
	* DOUBLE CLICKING A CALENDAR NODE IN THE FOLDER TREE THE ACCOUNTS
CALENDAR WILL BE OPENED IN OUTLOOK
New 
	* DOUBLE CLICKING IN AN EMPTY TIME SLOT, THE NEW APPOINTMENT DIALOG
WILL BE PRESENT FOR THE SELECTED USER, THIS FUNCTIONALITY WORKS IN
HOUR VIEW, WEEK VIEW AND TIMELINE VIEW
New 
	* IN DAY VIEW THE DISPLAY NAME IN THE HEADERS WILL NOW BE WORD WRAP,
IF THERE IS NOT ENOUGH SPACE TO SHOW THE NAME ON ONE LINE
New 
	* THE BEHAVIOR OF THE DATE SELECTOR CAN NOW BE SETUP SO SELECTING A
WEEK, WORKWEEK, MONTH, QUARTER OR YEAR, DOES NOT HAVE TO START OF THE
FIRST DAY OF EACH TYPE.
New 

VERSION 3.0.3000 (MARCH 23, 2005)

 	* Initial release.

]]></contentstext>
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<creatorid><![CDATA[3]]></creatorid>
<author><![CDATA[Peer Astrup]]></author>
<email><![CDATA[pea@add-on.com]]></email>
<subject><![CDATA[Revision history for Exchange Central]]></subject>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Mailbox Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#MailboxCentral">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version3.2.03.0007"></a></p>
<h3><strong>Version 3.2.03.0007 (August 19, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: August 13, 2019</p>
<ul>
<li><strong> Optimized function deploy to Outlook </strong><br /><span style="font-size: 9pt;">Fixed 202870</span></li>
<li><strong> Optimized function add new user to a signature</strong><br /><span style="font-size: 9pt;">Fixed 203807</span></li>
</ul>
<p><a name="Version3.2.02.0005"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.2.02.0005 (April 10, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: October 26, 2018</p>
<ul>
<li><strong> Support for Outlook 365 and Azure joined machines</strong><br /><span style="font-size: 9pt;">New 173640</span></li>
<li><strong> Hyperlink error in Rich Text format fixed</strong><br /><span style="font-size: 9pt;">Fixed 177689</span></li>
<li><strong> Various small issues has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 177613, 177607, 94015, 173315, 180032</span></li>
</ul>
<p><a name="Version3.2.01.0055"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.2.01.0055 (April 24, 2016)</strong></h3>
<ul>
<li><strong> Support for Outlook 2016</strong><br /><span style="font-size: 9pt;">New 48210</span></li>
<li><strong> Support for Windows 10</strong><br /><span style="font-size: 9pt;">New 48211</span></li>
<li><strong> New option for Mailbox Central Outlook add-in to be able to popup when new signatures has been applied/updated</strong><br /><span style="font-size: 9pt;">New 48212</span></li>
<li><strong> Upgrade .NET framework to 4.6</strong><br /><span style="font-size: 9pt;">New 49458</span></li>
<li><strong> Slow Outlook add-in startup when opening Outlook from a place where the IIS server can't be reached</strong><br /><span style="font-size: 9pt;">Fixed 35065</span></li>
<li><strong> System can't work with email contains upper case letters</strong><br /><span style="font-size: 9pt;">Fixed 50464</span></li>
<li><strong> User name field in Mailbox Central displays</strong><br /><span style="font-size: 9pt;">Fixed 50535</span></li>
<li><strong> Outlook add-in Error when running group policy to call runtime64bit</strong><br /><span style="font-size: 9pt;">Fixed 50536</span></li>
<li><strong> Cannot get the default signature when using file installAddin.bat</strong><br /><span style="font-size: 9pt;">Fixed 50574</span></li>
<li><strong> Can't update signature automatically</strong><br /><span style="font-size: 9pt;">Fixed 52217</span></li>
<li><strong> Verify Options take too long time to complete</strong><br /><span style="font-size: 9pt;">Fixed 58312</span></li>
<li><strong> Deploy to OWA - take long time and not sure when the dialog must be closed</strong><br /><span style="font-size: 9pt;">Fixed 58832</span></li>
<li><strong> Vertical scrollbar displays not good in New/Edit Signature screen</strong><br /><span style="font-size: 9pt;">Fixed 68913</span></li>
<li><strong> Support for Microsoft Outlook 2007</strong><br /><span style="font-size: 9pt;">Removed 48210</span></li>
<li><strong> Support for Microsoft Exchange Server 2007</strong><br /><span style="font-size: 9pt;">Removed 48211</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.1.03.0035"></a></p>
<h3><strong>Version 3.1.03.0035 (May 8, 2015)</strong></h3>
<ul>
<li><strong> Support for Exchange Server 2013 OWA (Outlook Web App) </strong><br /><span style="font-size: 9pt;">New 14382</span></li>
<li><strong> Support for Exchange Online (Office 365)</strong><br /><span style="font-size: 9pt;">New 14383</span></li>
<li><strong> Logging functionality has been improved</strong><br /><span style="font-size: 9pt;">New 28467; 28951; 28956</span></li>
<li><strong> User interface has been updated</strong><br /><span style="font-size: 9pt;">New 28492; 28952; 28953</span></li>
<li><strong> User guide has been rewritten</strong><br /><span style="font-size: 9pt;">Fixed 14648</span></li>
<li><strong> Issues deploying signatures for OWA</strong><br /><span style="font-size: 9pt;">Fixed 18312</span></li>
<li><strong> Product KB's has been rewritten</strong><br /><span style="font-size: 9pt;">Fixed 19131</span></li>
<li><strong> Outlook add-in has been updated for better performance</strong><br /><span style="font-size: 9pt;">Fixed 19132;19726; 21258; 27927; 27934; 27939; 28383</span></li>
<li><strong> Installation program has been updated</strong><br /><span style="font-size: 9pt;">Fixed 21251</span></li>
<li><strong> Various small issues has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 28094; 28356</span></li>
<li><strong> In some cases Name and e-mail was displayed incorrectly</strong><br /><span style="font-size: 9pt;">Fixed 28955; 29753</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.22.0"></a></p>
<h3><strong>Version 3.0.22.0 (October 3, 2013)</strong></h3>
<ul>
<li><strong> Support Outlook 2013 (32/64 bit)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Now possible to enter HTTPS and not only HTTP in hyper links</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Mailbox Central User guide has been Updated.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Issue about deploying signature in MC</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> User name in some situations was incorrect.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some minor bugs has been Fixed.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.18.0"></a></p>
<h3><strong>Version 3.0.18.0 (July 12, 2012)</strong></h3>
<ul>
<li><strong>&nbsp;Correct Display Name field</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Create New signature in Windows XP</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Sorting username in main window and deployed window</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Optimized code to loading faster</strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.15.0"></a></p>
<h3><strong>Version 3.0.15.0 (June 27, 2012)</strong></h3>
<ul>
<li><strong> Display a message box if MC is starting in offline mode to allow user to reconfigure the system</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong>&nbsp;New solution for removing user so that all users deployed are able to be removed</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Issue when deploying to OWA using OWA Light mode</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Support for a setup using multiple Microsoft Office languages</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Able to be installed on Windows XP</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.11.0"></a></p>
<h3><strong>Version 3.0.11.0 (March 21, 2012)</strong></h3>
<ul>
<li>Initial release &nbsp;&nbsp;&nbsp;</li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.0.0.119"></a></p>
<h3><strong>Version 2.0.0.119 (February 28, 2011)</strong></h3>
<ul>
<li><strong> Able to work with CAS/MBX exchange server</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Cannot display image of signature in TS Outlook</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Deploy for OWA failed: Hard code C:\inetpub\wwwroot\MailboxCentral</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The MC editor seems not being able to connect</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Conflict with normal.dotm</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Install MC server into a website other than default path: C:\inetpub\wwwroot\MailboxCentral</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Not able to add 5 users to MC Editor</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Double line in signature when deploying to OWA 2003</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.0.0.107"></a></p>
<h3><strong>Version 2.0.0.107 (March 2, 2010)</strong></h3>
<ul>
<li><strong> pre configured settings removed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.0.0.106"></a></p>
<h3><strong>Version 2.0.0.106 (February 25, 2010)</strong></h3>
<ul>
<li>Initial release</li>
<li><strong> Support for OWA</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.0.0.0"></a></p>
<h3><strong>Version 1.0.0.0 (February 2, 2006)</strong></h3>
<ul>
<li>Initial release</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Mailbox Central can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#MailboxCentral]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 3.2.03.0007 (AUGUST 19, 2019)

Production date: August 13, 2019 

	* OPTIMIZED FUNCTION DEPLOY TO OUTLOOK 
Fixed 202870 
	* OPTIMIZED FUNCTION ADD NEW USER TO A SIGNATURE
Fixed 203807 

VERSION 3.2.02.0005 (APRIL 10, 2019)

Production date: October 26, 2018 

	* SUPPORT FOR OUTLOOK 365 AND AZURE JOINED MACHINES
New 173640 
	* HYPERLINK ERROR IN RICH TEXT FORMAT FIXED
Fixed 177689 
	* VARIOUS SMALL ISSUES HAS BEEN FIXED
Fixed 177613, 177607, 94015, 173315, 180032 

VERSION 3.2.01.0055 (APRIL 24, 2016)

	* SUPPORT FOR OUTLOOK 2016
New 48210 
	* SUPPORT FOR WINDOWS 10
New 48211 
	* NEW OPTION FOR MAILBOX CENTRAL OUTLOOK ADD-IN TO BE ABLE TO POPUP
WHEN NEW SIGNATURES HAS BEEN APPLIED/UPDATED
New 48212 
	* UPGRADE .NET FRAMEWORK TO 4.6
New 49458 
	* SLOW OUTLOOK ADD-IN STARTUP WHEN OPENING OUTLOOK FROM A PLACE WHERE
THE IIS SERVER CAN'T BE REACHED
Fixed 35065 
	* SYSTEM CAN'T WORK WITH EMAIL CONTAINS UPPER CASE LETTERS
Fixed 50464 
	* USER NAME FIELD IN MAILBOX CENTRAL DISPLAYS
Fixed 50535 
	* OUTLOOK ADD-IN ERROR WHEN RUNNING GROUP POLICY TO CALL RUNTIME64BIT
Fixed 50536 
	* CANNOT GET THE DEFAULT SIGNATURE WHEN USING FILE INSTALLADDIN.BAT
Fixed 50574 
	* CAN'T UPDATE SIGNATURE AUTOMATICALLY
Fixed 52217 
	* VERIFY OPTIONS TAKE TOO LONG TIME TO COMPLETE
Fixed 58312 
	* DEPLOY TO OWA - TAKE LONG TIME AND NOT SURE WHEN THE DIALOG MUST BE
CLOSED
Fixed 58832 
	* VERTICAL SCROLLBAR DISPLAYS NOT GOOD IN NEW/EDIT SIGNATURE SCREEN
Fixed 68913 
	* SUPPORT FOR MICROSOFT OUTLOOK 2007
Removed 48210 
	* SUPPORT FOR MICROSOFT EXCHANGE SERVER 2007
Removed 48211 

VERSION 3.1.03.0035 (MAY 8, 2015)

	* SUPPORT FOR EXCHANGE SERVER 2013 OWA (OUTLOOK WEB APP) 
New 14382 
	* SUPPORT FOR EXCHANGE ONLINE (OFFICE 365)
New 14383 
	* LOGGING FUNCTIONALITY HAS BEEN IMPROVED
New 28467; 28951; 28956 
	* USER INTERFACE HAS BEEN UPDATED
New 28492; 28952; 28953 
	* USER GUIDE HAS BEEN REWRITTEN
Fixed 14648 
	* ISSUES DEPLOYING SIGNATURES FOR OWA
Fixed 18312 
	* PRODUCT KB'S HAS BEEN REWRITTEN
Fixed 19131 
	* OUTLOOK ADD-IN HAS BEEN UPDATED FOR BETTER PERFORMANCE
Fixed 19132;19726; 21258; 27927; 27934; 27939; 28383 
	* INSTALLATION PROGRAM HAS BEEN UPDATED
Fixed 21251 
	* VARIOUS SMALL ISSUES HAS BEEN FIXED
Fixed 28094; 28356 
	* IN SOME CASES NAME AND E-MAIL WAS DISPLAYED INCORRECTLY
Fixed 28955; 29753 

VERSION 3.0.22.0 (OCTOBER 3, 2013)

	* SUPPORT OUTLOOK 2013 (32/64 BIT)
New 
	* NOW POSSIBLE TO ENTER HTTPS AND NOT ONLY HTTP IN HYPER LINKS
New 
	* MAILBOX CENTRAL USER GUIDE HAS BEEN UPDATED.
Fixed 
	* ISSUE ABOUT DEPLOYING SIGNATURE IN MC
Fixed 
	* USER NAME IN SOME SITUATIONS WAS INCORRECT.
Fixed 
	* SOME MINOR BUGS HAS BEEN FIXED.
Fixed 

VERSION 3.0.18.0 (JULY 12, 2012)

	*  CORRECT DISPLAY NAME FIELD
Fixed 
	* CREATE NEW SIGNATURE IN WINDOWS XP
Fixed 
	* SORTING USERNAME IN MAIN WINDOW AND DEPLOYED WINDOW
Fixed 
	* OPTIMIZED CODE TO LOADING FASTER
Updated 

VERSION 3.0.15.0 (JUNE 27, 2012)

	* DISPLAY A MESSAGE BOX IF MC IS STARTING IN OFFLINE MODE TO ALLOW
USER TO RECONFIGURE THE SYSTEM
New 
	*  NEW SOLUTION FOR REMOVING USER SO THAT ALL USERS DEPLOYED ARE
ABLE TO BE REMOVED
New 
	* ISSUE WHEN DEPLOYING TO OWA USING OWA LIGHT MODE
Fixed 
	* SUPPORT FOR A SETUP USING MULTIPLE MICROSOFT OFFICE LANGUAGES
Fixed 
	* ABLE TO BE INSTALLED ON WINDOWS XP
Fixed 

VERSION 3.0.11.0 (MARCH 21, 2012)

 	* Initial release 

VERSION 2.0.0.119 (FEBRUARY 28, 2011)

	* ABLE TO WORK WITH CAS/MBX EXCHANGE SERVER
Fixed 
	* CANNOT DISPLAY IMAGE OF SIGNATURE IN TS OUTLOOK
Fixed 
	* DEPLOY FOR OWA FAILED: HARD CODE C:INETPUBWWWROOTMAILBOXCENTRAL
Fixed 
	* THE MC EDITOR SEEMS NOT BEING ABLE TO CONNECT
Fixed 
	* CONFLICT WITH NORMAL.DOTM
Fixed 
	* INSTALL MC SERVER INTO A WEBSITE OTHER THAN DEFAULT PATH:
C:INETPUBWWWROOTMAILBOXCENTRAL
Fixed 
	* NOT ABLE TO ADD 5 USERS TO MC EDITOR
Fixed 
	* DOUBLE LINE IN SIGNATURE WHEN DEPLOYING TO OWA 2003
Fixed 

VERSION 2.0.0.107 (MARCH 2, 2010)

	* PRE CONFIGURED SETTINGS REMOVED
Fixed 

VERSION 2.0.0.106 (FEBRUARY 25, 2010)

 	* Initial release

	* SUPPORT FOR OWA
New 

VERSION 1.0.0.0 (FEBRUARY 2, 2006)

 	* Initial release

]]></contentstext>
<categories>
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</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[3]]></creatorid>
<author><![CDATA[Peer Astrup]]></author>
<email><![CDATA[pea@add-on.com]]></email>
<subject><![CDATA[Revision history for Mailbox Central]]></subject>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;RealTime Service&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#RealTimeService">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version6.6.12.22"></a></p>
<h3><strong>Version 6.6.12.22 - Exchange Online ONLY (April 24, 2019)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases 1-4 and Hotfix 3-7 &amp; 4.1 RTM, Hotfix 1 and Service Release 1-2<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 5.01.05.0003, 5.01.09.0001, 5,01,11,0005 and 5.01.16.0008</p>
<ul>
<li><strong> RTS support of Exchange and Windows Server 2019 </strong><br /><span style="font-size: 9pt;">New 184046</span></li>
<li><strong> Domain sync does not always pick up changes</strong><br /><span style="font-size: 9pt;">Fixed 148319</span></li>
<li><strong> Azure AD lost Authorized when registering new RTS app</strong><br /><span style="font-size: 9pt;">Fixed 182997</span></li>
<li><strong> Issues with setting Rich Description to plain text when moving appointment in Booking Manager</strong><br /><span style="font-size: 9pt;">Fixed 182838</span></li>
<li><strong> Recurring meetings out of sync with room calendar due to "Sync meeting responses"-bug</strong><br /><span style="font-size: 9pt;">Fixed 190848</span></li>
<li><strong> Subscription issue - Failed to get default calendar for user</strong><br /><span style="font-size: 9pt;">Fixed 191791</span></li>
<li><strong> GetADUserProperties function failed when RTS configured multiple domains</strong><br /><span style="font-size: 9pt;">Fixed 192209</span></li>
<li><strong> Send mail error with resource that has changed general email in AD</strong><br /><span style="font-size: 9pt;">Fixed 193406</span></li>
<li><strong> Change resource in Booking Manager failed in Exchange 2013</strong><br /><span style="font-size: 9pt;">Fixed 194008</span></li>
<li><strong> Error message "Booking not saved" when removing resource in Booking Manager </strong><br /><span style="font-size: 9pt;">Fixed 192281/82</span></li>
<li><strong> 185875, 190006, 191129, 192096, 192793, 192804</strong><br /><span style="font-size: 9pt;">Minor bug fixes</span></li>
</ul>
<p><a name="Version6.6.12.1"></a></p>
<h3><strong>Version 6.6.12.1 (February 5, 2019)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases 1-4 and Hotfix 3-7 &amp; 4.1 RTM, Hotfix 1 and Service Release 1-2<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 5.01.05.0003, 5.01.09.0001, 5,01,11,0005 and 5.01.16.0008</p>
<ul>
<li><strong> Removal of Synchronization of "Declined" reservations. <span style="text-decoration: underline;"><a title="Knowledgebase" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/598/1/known-issues-and-limitations."> Click here for further information on impact</a></span></strong><br /><span style="font-size: 9pt;">Fixed 190042</span></li>
<li><strong> Removal of heartbeat notifications in logs</strong><br /><span style="font-size: 9pt;">Fixed 190003</span></li>
<li><strong> Permission sync failure for random resources</strong><br /><span style="font-size: 9pt;">Fixed 189898</span></li>
</ul>
<p><a name="Version6.6.12"></a></p>
<h3><strong>Version 6.6.12 (December 14, 2018)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases 1-4 and Hotfix 3-5 &amp; 4.1 RTM and 4.1 Service Release 1<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 5.01.05.0003, 5.01.09.0001, 5,01,11,0005 and 5.01.16.0008</p>
<ul>
<li><strong> Connect third party applications to Exchange using RTS</strong><br /><span style="font-size: 9pt;">New 107043</span></li>
<li><strong> Function to get Set-calendarprocessing parameters</strong><br /><span style="font-size: 9pt;">New 107936</span></li>
<li><strong> Full sync - Skip push notifications historical appointments </strong><br /><span style="font-size: 9pt;">New 167470</span></li>
<li><strong> Azure AD connection through Azure Active Directory PowerShell</strong><br /><span style="font-size: 9pt;">New 165665</span></li>
<li><strong> Heart beat signal on EWS communication status in RTS</strong><br /><span style="font-size: 9pt;">New 133338</span></li>
<li><strong> Error when searching for user</strong><br /><span style="font-size: 9pt;">Fixed 176344, 178269</span></li>
<li><strong> Search for Resource or Group with #</strong><br /><span style="font-size: 9pt;">Fixed 174916</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">147990, 155309, 166413, 176329</span></li>
</ul>
<p><a name="Version6.4.41"></a></p>
<h3><strong>Version 6.4.41 (September 4, 2018)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8 Hotfix 11-12 and 12, 4.0 Service releases 1-4 and Hotfix 3-7 &amp; 4.1 RTM and 4.1 Service Release 1<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 5.01.02.0010, 5.01.05.0003, 5.01.09.0001, 5,01,11,0005 and 5.01.16.0008</p>
<ul>
<li><strong> TLS 1.2 support</strong><br /><span style="font-size: 9pt;">New 166575</span></li>
<li><strong> Option "skip appointments older than (days)" for Resource Central</strong><br /><span style="font-size: 9pt;">Fixed 148130</span></li>
<li><strong> Automatic start of Full Sync</strong><br /><span style="font-size: 9pt;">Fixed 166514, 167029</span></li>
<li><strong> JSON javascriptserializer. The length of the string exceeds the value set on the maxjsonlength property.</strong><br /><span style="font-size: 9pt;">Fixed 173341</span></li>
</ul>
<p><a name="Version6.4.35"></a></p>
<h3><strong>Version 6.4.35 (May 18, 2018)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases 1-4 and Hotfix 3-5 &amp; 4.1 RTM and 4.1 Service Release 1<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 4.1.30, 5.0.12.0010, 5.01.02.0010, 5.01.05.0003, 5.01.09.0001, 5,01,11,0005 and 5.01.16.0008</p>
<ul>
<li><strong> Error starting activity notifications, Invalid URI: The URI is empty</strong><br /><span style="font-size: 9pt;">Fixed 120928</span></li>
<li><strong> Transaction was deadlocked during full sync</strong><br /><span style="font-size: 9pt;">Fixed 134706</span></li>
<li><strong> Error searching for EWS URL</strong><br /><span style="font-size: 9pt;">Fixed 161183</span></li>
<li><strong> 'User' is not a valid value for MailboxTypeType</strong><br /><span style="font-size: 9pt;">Fixed 159652</span></li>
<li><strong> Booking Manager &amp; Moving appointment problem"A time zone with the specified ID could not be found" </strong><br /><span style="font-size: 9pt;">Fixed 158076</span></li>
<li><strong> Error loading occurrences for appointment 'Auditapplications backup' : The operation has timed out</strong><br /><span style="font-size: 9pt;">Fixed 167516</span></li>
</ul>
<p><a name="Version6.4.31.110"></a></p>
<h3><strong>Version 6.4.31.110 (December 12, 2017)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases 1-4 and Hotfix 3-5<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 4.1.30, 5.0.12.0010, 5.01.02.0010, 5.01.05.0003 and 5.01.09.0001</p>
<ul>
<li><strong> Stops synchronizing to database</strong><br /><span style="font-size: 9pt;">Bug fixes 146628, 147801, 144918</span></li>
</ul>
<p><a name="Version6.4.31.109"></a></p>
<h3><strong>Version 6.4.31.109 (November 2, 2017)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases 1-4 and Hotfix 3-5<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010, 5.01.02.0010 and 5.01.05.0003</p>
<ul>
<li><strong> API function: return configurable AD property on user - on premise</strong><br /><span style="font-size: 9pt;">New 133576</span></li>
<li><strong> Attendee look up function improved performance</strong><br /><span style="font-size: 9pt;">New 140442, 141673</span></li>
<li><strong> Transaction was deadlocked</strong><br /><span style="font-size: 9pt;">Fixed 134706</span></li>
<li><strong> Occurrence not deleted in RC when series is deleted</strong><br /><span style="font-size: 9pt;">Fixed 141288</span></li>
<li><strong> 147804 and 148427</strong><br /><span style="font-size: 9pt;">Minor bug fixes</span></li>
</ul>
<p><a name="Version6.4.31.0"></a></p>
<h3><strong>Version 6.4.31.0 (July 6, 2017)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases 1-4 and Hotfix 3<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010, 5.01.02.0010 and 5.01.05.0003</p>
<ul>
<li><strong> Increased loggin functionality</strong><br /><span style="font-size: 9pt;">New 134913</span></li>
<li><strong> Added missing certificate</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p><a name="Version6.4.27.0"></a></p>
<h3><strong>Version 6.4.27.0 (June 14, 2017)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 4.0 service release 1, 2 and 3 and Hotfix 3<br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010, 5.01.02.0010 and 5.01.05.0003</p>
<ul>
<li><strong> New field on private meetings</strong><br /><span style="font-size: 9pt;">New 124023</span></li>
<li><strong> GetGlobalAddressList throws exception for some masks</strong><br /><span style="font-size: 9pt;">New 122726</span></li>
</ul>
<p><a name="Version6.4.22.0"></a></p>
<h3><strong>Version 6.4.22.0 (February 27, 2017)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8, version 3.8 Hotfix 1 - 8, version 3.8 Service Release 1 and 2, version 4.0 and hotfix 1 - 2 <br /> WebTeam Central (WTC) version 5.07 and version 5.08<br /> Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010, 5.01.02.0010 and 5.01.05.0003</p>
<ul>
<li><strong> An item with the same key has already been added.</strong><br /><span style="font-size: 9pt;">Fixed 99722</span></li>
<li><strong> Tentative appointments are not deleted</strong><br /><span style="font-size: 9pt;">Fixed 107042</span></li>
</ul>
<p><a name="Version6.4.17.133"></a></p>
<h3><strong>Version 6.4.17.133 (November 3, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.10 Service Release 2, version 3.8, version 3.8 Hotfix 1 - 6, version 3.8 Service Release 1 and 2, version 4.0 and hotfix 1 - 2<br /> WebTeam Central (WTC) version 5.06 and version 5.07<br /> Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010 and 5.01.02.0010</p>
<ul>
<li><strong> Deadlock errors when running full synch</strong><br /><span style="font-size: 9pt;">Fixed 75724</span></li>
<li><strong> User was not found, Exception error</strong><br /><span style="font-size: 9pt;">Fixed 75727</span></li>
<li><strong> The specified server version is invalid</strong><br /><span style="font-size: 9pt;">Fixed 85736</span></li>
<li><strong> (RC) Booking manager not working correctly</strong><br /><span style="font-size: 9pt;">Fixed 94231</span></li>
<li><strong> Various minor bug changes</strong><br /><span style="font-size: 9pt;">Fixed 94748, 94763, 94764, 94765</span></li>
<li><strong> Support for SQL Server 2008, 2008 R2</strong><br /><span style="font-size: 9pt;">Removed</span></li>
<li><strong> Support for Windows Server 2008 </strong><br /><span style="font-size: 9pt;">Removed</span></li>
</ul>
<p><a name="Version6.4.17.118"></a></p>
<h3><strong>Version 6.4.17.118 (July 21, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7 Service Release 2, version 3.8 and version 3.8 Hotfix 1 - 5<br /> WebTeam Central (WTC) version 5.05; version 5.06 and version 5.07<br /> Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010 and 5.01.02.0010</p>
<ul>
<li><strong> Error saving and using new license</strong><br /><span style="font-size: 9pt;">Fixed 72973, 72820, 74109</span></li>
<li><strong> Office 365 Mail transport issues</strong><br /><span style="font-size: 9pt;">Fixed 75728, 75759</span></li>
<li><strong> GetUserAvailabilityEvents does not show Working-elsewhere status correctly when reading from Exchange Online (Office 365)</strong><br /><span style="font-size: 9pt;">Fixed 79317, 79840</span></li>
<li><strong> (EC) Exchange filter issue, appointment not cancelled in ExchangeCentral database if "skip appointments older then (days) enabled</strong><br /><span style="font-size: 9pt;">Fixed 79601</span></li>
<li><strong> Error message "The specified server version is invalid" has been removed</strong><br /><span style="font-size: 9pt;">Fixed 81892</span></li>
<li><strong> Instance validation error: 'GroupMailbox' is not a valid value for MailboxTypeType.</strong><br /><span style="font-size: 9pt;">Fixed 81894</span></li>
</ul>
<p><a name="Version6.4.17.102"></a></p>
<h3><strong>Version 6.4.17.102 (April 28, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8.0001.0256 and version 3.8 Hotfix 1 - 5<br /> WebTeam Central (WTC) version 5.05.0001.0015, 5.06.0000.0005 and 5.07.0000.0015<br /> Exchange Central (EC) version 4.1.19, 4.1.22, 4.1.30, 5.0.10.0096 and 5.0.12.0010</p>
<ul>
<li><strong> Demo mode on new installs only allowed 1-day trial</strong><br /><span style="font-size: 9pt;">Fix 72820</span></li>
</ul>
<p><a name="Version6.4.17.0"></a></p>
<h3><strong>Version 6.4.17.0 (March 15, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.8.0001.0256 and version 3.8 Hotfix 1 - 5<br /> WebTeam Central (WTC) version 5.05.0001.0015, 5.06.0000.0005 and 5.07.0000.0015<br /> Exchange Central (EC) version 4.1.19, 4.1.22 and 4.1.30</p>
<ul>
<li><strong> Added new features to the Calendar Service API</strong><br /><span style="font-size: 9pt;">New 8684, 35986, 55634</span></li>
<li><strong> Activation key introduced</strong><br /><span style="font-size: 9pt;">New 28115, 56555</span></li>
<li><strong> Support for Private Appointments in ResourceBookingWebApp</strong><br /><span style="font-size: 9pt;">New 28967 (RBWA)</span></li>
<li><strong> Support for SQL 2016</strong><br /><span style="font-size: 9pt;">New 69213</span></li>
<li><strong> Improved handling of calendar permissions</strong><br /><span style="font-size: 9pt;">Fixed 31520 (RC)</span></li>
<li><strong> Improved utilization of Exchange Autodiscover</strong><br /><span style="font-size: 9pt;">Fixed 53662</span></li>
<li><strong> Improved how to save a configuration</strong><br /><span style="font-size: 9pt;">Fixed 46336, 66163</span></li>
<li><strong> Improved resolving of login credentials</strong><br /><span style="font-size: 9pt;">Fixed 55615 (RBWA)</span></li>
<li><strong> Could not send email for a certain user</strong><br /><span style="font-size: 9pt;">Fixed 64967 (RC)</span></li>
<li><strong> User Guide version 6.4.17.0</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Installation Guide version 6.4.17.0</strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p><a name="Version6.3.31.0"></a></p>
<h3><strong>Version 6.3.31.0 (August 18, 2015)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.0010.0092 Service Release 1, 3.7.0010.0110 Service Release 2 and 3.8.0001.0256<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009, 5.03.0004.0004, 5.04.0006.0035 and 5.05.0001.0015<br /> Exchange Central (EC) version 4.1.10, 4.1.19, 4.1.22 and 4.1.30</p>
<ul>
<li><strong> &ldquo;Skip appointments older than&hellip;&rdquo; does not modify appointments outside set time window anymore</strong><br /><span style="font-size: 9pt;">New 36685 (RC)</span></li>
<li><strong> Internal memory handling improved</strong><br /><span style="font-size: 9pt;">Fixed 35986, 36707</span></li>
<li><strong> Domain push notifications could stop without a reason</strong><br /><span style="font-size: 9pt;">Fixed 37952</span></li>
<li><strong> On a few configurations the RealTime Manger could not start the RealTime service</strong><br /><span style="font-size: 9pt;">Fixed 39732, 39839</span></li>
</ul>
<p><a name="Version6.3.23.0"></a></p>
<h3><strong>Version 6.3.23.0 (June 16, 2015)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.0010.0092 Service Release 1 and 3.7.0010.0110 Service Release 2<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and 5.03.0004.0004<br /> Exchange Central (EC) version 4.1.10, 4.1.19, 4.1.22 and 4.1.30</p>
<ul>
<ul>This RealTime Service version requires a new license file
<ul>
<li><strong> Periodic AD sync. feature</strong><br /><span style="font-size: 9pt;">New 16912, 28604</span></li>
<li><strong> Calendar service API available for licensees</strong><br /><span style="font-size: 9pt;">New 18761</span></li>
<li><strong> Include option to stop email flow (relevant for Resource Central 3.8)</strong><br /><span style="font-size: 9pt;">New 20422 (RC)</span></li>
<li><strong> Introduce SendMail Calendar Service logging (relevant for Resource Central 3.8)</strong><br /><span style="font-size: 9pt;">New 20423 (RC)</span></li>
<li><strong> Added Calendar service logging </strong><br /><span style="font-size: 9pt;">New 21245, 21352</span></li>
<li><strong> Added search/filter under the Calendar synchronization status</strong><br /><span style="font-size: 9pt;">New 26868, 28962</span></li>
<li><strong> Now does a "shadow" re-subscription to Exchange/AD before Exchange/AD connection time out</strong><br /><span style="font-size: 9pt;">New 28265, 28605</span></li>
<li><strong> Clear Exchange and Domain controller error when connection is reestablished</strong><br /><span style="font-size: 9pt;">New 30130</span></li>
<li><strong> Improved handling when attempting to sync. corrupt Exchange appointments</strong><br /><span style="font-size: 9pt;">Fixed 16606</span></li>
<li><strong> Appointment change not reflected in database if room is added to two sections in RTS </strong><br /><span style="font-size: 9pt;">Fixed 18528, 19636</span></li>
<li><strong> Click on Close button under Calendar sync. status returned an error</strong><br /><span style="font-size: 9pt;">Fixed 28954</span></li>
<li><strong> Improved permissions performance</strong><br /><span style="font-size: 9pt;">Fixed 31594</span></li>
<li><strong> Scheduled Domain controller sync. stopped automatically</strong><br /><span style="font-size: 9pt;">Fixed 33651</span></li>
<li><strong> User Guide 6.3.23.0</strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.2.10.902"></a></p>
<h3><strong>Version 6.2.10.902 (March 2, 2015)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.0010<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and 5.03.0004.0004<br /> Exchange Central (EC) version 4.1.7, 4.1.10, 4.1.19, 4.1.22 and 4.1.30</p>
<ul>
<ul>
<ul>
<li><strong> Connection to Office 365/Exchange Online could not be established</strong><br /><span style="font-size: 9pt;">Fixed 21497</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.2.10.0"></a></p>
<h3><strong>Version 6.2.10.0 (September 24, 2014)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.0010<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and 5.03.0004.0004<br /> Exchange Central (EC) version 4.1.7, 4.1.10, 4.1.19, 4.1.22 and 4.1.30</p>
<ul>
<ul>
<ul>
<li><strong> Upgrade tool - limit time scope</strong><br /><span style="font-size: 9pt;">New 1600</span></li>
<li><strong> Changed Filter function to do filtering before getting data from Exchange server </strong><br /><span style="font-size: 9pt;">New 7452</span></li>
<li><strong> Implement user interface feature for configuring improved sync. speed</strong><br /><span style="font-size: 9pt;">New 10933</span></li>
<li><strong> Removed documentation folder under RealTime Service installation folder</strong><br /><span style="font-size: 9pt;">New 11251</span></li>
<li><strong> (WTC) Send email functionality</strong><br /><span style="font-size: 9pt;">New 11271</span></li>
<li><strong> Moved Calendar status to main RealTime Manager user interface</strong><br /><span style="font-size: 9pt;">New 13864</span></li>
<li><strong> File level log cleanup - fixed bug with absent settings file</strong><br /><span style="font-size: 9pt;">Fixed 6213</span></li>
<li><strong> Returned wrong result for attendees in UTC+7 time zone</strong><br /><span style="font-size: 9pt;">Fixed 6352</span></li>
<li><strong> Filter function in sync ignored a few recurring appointments (which it should not)</strong><br /><span style="font-size: 9pt;">Fixed 7451</span></li>
<li><strong> Removed unnecessary check: Error message from RealTime Manager after click test button: The Impersonation principal name is invalid</strong><br /><span style="font-size: 9pt;">Fixed 8851</span></li>
<li><strong> RealTime Service calendar Service logging enabled</strong><br /><span style="font-size: 9pt;">Fixed 8794</span></li>
<li><strong> (RC) Did not notify in cases under very heavy load</strong><br /><span style="font-size: 9pt;">Fixed 10827</span></li>
<li><strong> (RC) In a few cases inserted reservations to Resource Central Database without Attendee value</strong><br /><span style="font-size: 9pt;">Fixed 11208</span></li>
<li><strong> Possible leaked connection by RealTime Service</strong><br /><span style="font-size: 9pt;">Fixed 11252</span></li>
<li><strong> (WTC) Could not create appointment with high/low priority</strong><br /><span style="font-size: 9pt;">Fixed 12043</span></li>
<li><strong>Removed rare RealTime Service CalendarService exception</strong><br /><span style="font-size: 9pt;">Fixed 12126</span></li>
<li><strong> Failed on a calendar with appointment missing start time</strong><br /><span style="font-size: 9pt;">Fixed 13814</span></li>
<li><strong> (WTC) The "Create" button was not available in the database section of WebTeam Central</strong><br /><span style="font-size: 9pt;">Fixed 13859</span></li>
<li><strong> Office 365 user interface controls in RealTime Manager should be enabled by default</strong><br /><span style="font-size: 9pt;">Fixed 14544</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.1.17.0"></a></p>
<h3><strong>Version 6.1.17.0 (August 27, 2014)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.0004 and 3.7.0010<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and 5.03.0004.0004<br /> Exchange Central (EC) version 4.1.17, 4.1.10, 4.1.19 and 4.1.22</p>
<ul>
<ul>
<ul>
<li><strong> Removed unnecessary check: Error message from RealTime Manager after click test button: The Impersonation principal name is invalid</strong><br /><span style="font-size: 9pt;">Fixed 8851</span></li>
<li><strong> Cannot create appointment with high/low priority via API</strong><br /><span style="font-size: 9pt;">Fixed 12043</span></li>
<li><strong> RTS sometime insert Reservations to RC DB without Attendee value</strong><br /><span style="font-size: 9pt;">Fixed 13375 (RC)</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.1.14.0"></a></p>
<h3><strong>Version 6.1.14.0 (July 8, 2014)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.0010.0033<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and 5.03.0004.0004<br /> Exchange Central (EC) version 4.1.17, 4.1.10, 4.1.19 and 4.1.22</p>
<ul>
<ul>
<ul>
<li><strong> 5750 (RC) Exchange Online (Office 365 Enterprise E3) support for Resource Central</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> 10934: Improved full sync performance</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> String or Binary data would be truncated for corrupt appointments</strong><br /><span style="font-size: 9pt;">Fixed 6266</span></li>
<li><strong> Confusing log message about No Mailbox Server revised</strong><br /><span style="font-size: 9pt;">Fixed 8579</span></li>
<li><strong> Start field is not specified stopped RTS service</strong><br /><span style="font-size: 9pt;">Fixed 8701</span></li>
<li><strong> Conflict removed when doing concurrent full sync and ordinary bookings</strong><br /><span style="font-size: 9pt;">Fixed 8734</span></li>
<li><strong> 10485: Removed confusing logging entry about throttling </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> 7450, 8702: In some cases date-time values two hours wrong if DB connection lost</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> 8703: Service hang if service account credentials expired</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.66.0"></a></p>
<h3><strong>Version 6.0.66.0 (February 11, 2014)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.0004.0005; 3.7 hotfix 1; 3.7 hotfix 2 and 3.7.0004.0008 hotfix 3<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and 5.03.0004.0004<br /> Exchange Central (EC) version 4.1.7, 4.1.10 and 4.1.19</p>
<ul>
<ul>
<ul>
<li><strong> (EC) Exchange Online (Office 365 Enterprise E3) support for Exchange Central</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> (RC)&nbsp; Support for the upcoming ResourceBooking Web App </strong><br /><span style="font-size: 9pt;">New 3633</span></li>
<li><strong> 1643 (RC): Handling of very long appointment strings improved</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> 1663; 1592; 2202; 2234; 2268 (RC) Various minor problems have been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> 2194 (RC): Upgrade tool terminated for some booking done by a third party tool</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> 3491; 3658; 3655 (WTC) Various minor problems have been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> 5092 (RC): Performance improved when handling recurring bookings</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> 5124 (RC): Performance improved when adding resources to a booking</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.63.0"></a></p>
<h3><strong>Version 6.0.63.0 (November 14, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.7.0004.0005<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and 5.03.0004.0004<br /> Exchange Central (EC) version 4.1.7 and 4.1.10</p>
<ul>
<ul>
<ul>
<li><strong> (RC) functionality added to support Resource Central version 3.7</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> RTS could not handle Exchange 2013 mailboxes in case CAS and MBX are different servers </strong><br /><span style="font-size: 9pt;">Fixed 3007</span></li>
<li><strong> (RC) Various minor problems have been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.59.2"></a></p>
<h3><strong>Version 6.0.59.2 (September 17, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.6.0001.0017<br /> WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and 5.03.0004.0004<br /> Exchange Central (EC) version 4.1.7 and 4.1.10</p>
<ul>
<ul>
<ul>
<li><strong> (RC) Avoid Curley Bracket in Appointment ID as parameter in config file named 'AvoidCurleyBacketAppointments'</strong><br /><span style="font-size: 9pt;">Fixed 2722/2234</span></li>
<li><strong> (RC) Delete and re-create appointment after twice of full synchronization</strong><br /><span style="font-size: 9pt;">Fixed 2091</span></li>
<li><strong> (RC) An item with the same key has already been added</strong><br /><span style="font-size: 9pt;">Fixed 1592</span></li>
<li><strong> (RC) Object reference not set to an instance of an object</strong><br /><span style="font-size: 9pt;">Fixed 1663</span></li>
<li><strong> (RC) Error when running Upgrade Tool</strong><br /><span style="font-size: 9pt;">Fixed 2194</span></li>
<li><strong> (RC) String or binary data would be truncated</strong><br /><span style="font-size: 9pt;">Fixed 1643</span></li>
<li><strong> (RC) Full Sync: Do not update some records to "Deleted" when doing full synchronization without running Upgrade Tool before</strong><br /><span style="font-size: 9pt;">Fixed 2202</span></li>
<li><strong> (RC) Double Bookings</strong><br /><span style="font-size: 9pt;">Fixed 2234</span></li>
<li><strong> (RC/WTC) Active Directory full sync progress always displays 2% then jumps to 100% when finished</strong><br /><span style="font-size: 9pt;">Fixed 2340</span></li>
<li><strong> (RC) Show error message when doing Full Sync</strong><br /><span style="font-size: 9pt;">Fixed 2268</span></li>
<li><strong> (RC) Delete local storage file when upgrading</strong><br /><span style="font-size: 9pt;">Fixed 2259</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.00.45"></a></p>
<h3><strong>Version 6.0.00.45 (April 23, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.5.0008.0000<br /> WebTeam Central (WTC) version 5.00.0008.0008<br /> Exchange Central (EC) version 4.1.7 and 4.1.10</p>
<ul>
<ul>
<ul>
<li><strong> Implemented ability to disable calendar permissions synchronization for particular product</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Expanding RC database and local storage fields: RC.Reservations.ExchangeURL, RC.Reservations.UID, RC.Reservations.GlobalID</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> (RC) Added index for Reservations.UID field</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> (RC) fixed deadlocking on simultaneous insertion of new reservations (re-running transaction up to 20 times)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Permissions processing which were producing duplicated entries for organizers added to more than one group</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Updated guides to match version 6.0.0.45</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.00.43"></a></p>
<h3><strong>Version 6.0.00.43 (April 10, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.5.0008.0000 WebTeam Central (WTC) version 5.00.0008.0008 Exchange Central (EC) version 4.1.7 and 4.1.10</p>
<ul>
<ul>
<ul>
<li><strong> (RC) ability to fix missing CleanGlobalObjectID/GlobalObjectID appointment fields, disabled by default, setting can be found on RealTime Service &gt; General settings page</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> (RC DB upgrade) Error processing reservations with NULL Name field</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> (RC) Fixed deadlocking on simultaneous insertion of new reservations</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> (RC) Using resource's email as organizer's email if latter is missing to store such appointments in database</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.00.38"></a></p>
<h3><strong>Version 6.0.00.38 (February 20, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with the following products:<br /> Resource Central (RC) version 3.5.0008.0000 WebTeam Central (WTC) version 5.00.0008.0008 Exchange Central (EC) version 4.1.7 and 4.1.10</p>
<ul>
<ul>
<ul>
<li><strong> [RC] Configurable delay for processing of appointment deletion events</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.00.37"></a></p>
<h3><strong>Version 6.0.00.37 (February 8, 2013)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> [RC] Fixed error filtering reservations with NULL UID field in database</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> [RC] Issue with re-creation of the series in database on first full sync after running upgrade tool</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> [RC DB tool] Issues creating missing reservations for appointment occurrences</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.00.36"></a></p>
<h3><strong>Version 6.0.00.36 (January 30, 2013)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> [RC] Removing resources from ResourcesRTS table when they are no longer used for RC</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> [RC DB tool] Skipping appointments with empty GlobalObjectID/CleanGlobalObjectID fields</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> [RC DB tool] Creating missing reservations for recurring appointment occurrences</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> [RC DB tool] Issue with upgrading orphaned meeting instances represented by non-recurring appointments (using start/end dates to distinguish them)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version6.0.00.35"></a></p>
<h3><strong>Version 6.0.00.35 (January 14, 2013)</strong></h3>
<ul>
<ul>
<ul>
<li>Initial release of version 6</li>
<li>Improved performance</li>
<li>Improved monitor functionality</li>
<li>Improved stability and support for larger and more complex Microsoft environments</li>
<li>Support for Exchange Server 2007 &amp; 2010</li>
<li>Support for SQL Server 2005, 2008 &amp; 2012</li>
<li>New administrator interface</li>
<li>One manager interface can maintain several distributed windows services</li>
</ul>
</ul>
</ul>
<p><a name="Version5.1.3.07"></a></p>
<h3><strong>Version 5.1.3.07 (April 22, 2012)</strong></h3>
<ul>
<ul>
<ul>
<li>Various issues have been fixed in connection with synchronization</li>
</ul>
</ul>
</ul>
<p><a name="Version5.0.0.116"></a></p>
<h3><strong>Version 5.0.0.116 (April 12, 2011)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> Support for Exchange 2010 and 2007</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.5.47.1"></a></p>
<h3><strong>Version 4.5.47.1 (January 27, 2010)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> Support for SQLXML 4.0 SP1</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> RealTimeAgentQueue.exe with parameters</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.5.32.0"></a></p>
<h3><strong>Version 4.5.32.0 (April 3, 2009)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> Enabled WTC5 in RealTime Manager</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Recurrent appointments generator has been optimized</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> RealTime Manager issue with unhandled exception on start</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Public Folders subject issue</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Cross-domain issue with skipping users for EC store</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Bug with wrong period handling for monthly and year appointments</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.5.24.0"></a></p>
<h3><strong>Version 4.5.24.0 (September 23, 2008)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> SQL database create scripts has been changed in order to support _BIN and _CS collations on server</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.5.18.0"></a></p>
<h3><strong>Version 4.5.18.0 (May 23, 2008)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> configuring recurring appointment generator in RTS</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.831.1"></a></p>
<h3><strong>Version 4.1.831.1 (September 22, 2008)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> SQL database create scripts has been changed in order to support _BIN and _CS collations on server</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.775.2"></a></p>
<h3><strong>Version 4.1.775.2 (June 12, 2008)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> handle wrong end dates</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.755.0"></a></p>
<h3><strong>Version 4.1.755.0 (May 23, 2008)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> configuring recurring appointment generator in RTS</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.669.1"></a></p>
<h3><strong>Version 4.1.669.1 (April 25, 2008)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> Memory leak</strong><br /><span style="font-size: 9pt;">Fix</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.665.1"></a></p>
<h3><strong>Version 4.1.665.1 (January 2, 2008)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> RTA issues on Exchange 2007 SP1</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.648.1"></a></p>
<h3><strong>Version 4.1.648.1 (December 4, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> new or changed users not active</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.604.2"></a></p>
<h3><strong>Version 4.1.604.2 (October 3, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> bulk insert issue</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.584.1"></a></p>
<h3><strong>Version 4.1.584.1 (September 5, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li>No changes done</li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.549.1"></a></p>
<h3><strong>Version 4.1.549.1 (August 16, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li>No changes done</li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.539.1"></a></p>
<h3><strong>Version 4.1.539.1 (June 2, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li>Improved, Recurring appointment generator accuracy</li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.507.2"></a></p>
<h3><strong>Version 4.1.507.2 (May 15, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li>Fixed, Exchange Central database updating issue has been fixed</li>
<li>Fixed, Access versions of databases has been updated</li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.445.2"></a></p>
<h3><strong>Version 4.1.445.2 (February 12, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li>Improved, Disable period for RTS can be set across midnight</li>
<li>Fixed, Category colors issue for recurring appointments has been Fixed</li>
<li>End date issue for weekly recurrent patterns has been fixed</li>
<li>Fixed, Incorrect NY handling in weekly recurring patterns has been fixed</li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.418.1"></a></p>
<h3><strong>Version 4.1.418.1 (January 8, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li>New, New tab "Options" has been added to Exchange Central product configuration in RTM.</li>
<li>New table has been added to SQL version of EC database</li>
<li>New, New category filtering rules has been implemented. From now old filtering is not supported.</li>
<li>Improved, Active Directory query performance has been improved</li>
<li>New, New dialog has been added in RTM, now user is able to choose RTA registration behavior during synchronization (None/Register failed/Register all)</li>
<li>Fixed, Attachments copying to PF for private appointments has been fixed</li>
<li>New, RealTime Service has been refactored. Now MAPI library can be started as independent process</li>
</ul>
</ul>
</ul>
<p><a name="Version4.1.317.2"></a></p>
<h3><strong>Version 4.1.317.2 (August 1, 2007)</strong></h3>
<ul>
<ul>
<ul>
<li>Improved, Active Directory access methods has been refactored</li>
<li>Fixed, Problems with SQL Windows integrated authentication has been fixed</li>
<li>Fixed, Problem with copied appointments inside public folders has been fixed</li>
<li>New, Product version number has been changed to 4.1. The build number remains the same</li>
<li>New, Custom RTA option "MachineName" has been added in order to support clustered Exchange Server configuration</li>
<li>New, Monitoring of mailboxes located on different Exchange Servers inside single Exchange Organization has been added</li>
<li>New, Monitoring of users located on different Active Directory domains has been added</li>
<li>New, New filed named "Domain" has been added to the EC database in order to support multi-domain environment</li>
<li>New, RealTime Service and WebTeam Central databases has been changed in order to support multi-exchange/domain environment</li>
<li>New, RealTime Agent has been changed in order to support multi-exchange servers environment</li>
<li>New, Prevention of RealTime Service start-up groups synchronization has been added (blockgroupsync file)</li>
<li>New, Installer images has been updated, documentation has been reviewed.</li>
<li>Fixed, Fix for big number of Exchange 5.5 groups</li>
<li>Fixed, Fixes for Public Folders filtering</li>
<li>New, Support of Windows NT4 based domains has been added</li>
<li>New, Group ACL permissions processing has been added</li>
<li>Improved, Behavior of RTM default public group option has been changed</li>
<li>Fixed, Thread operations has been improved</li>
<li>Fixed, Additional error handling has been added</li>
<li>New, SQL2005 support has been added</li>
<li>Improved, RTS ISG troubleshooting section has been updated with workaround for "Failed to load resources problem"</li>
<li>Improved, CPU usage has been decreased</li>
<li>Fixed, Correct handling of expired user accounts has been added</li>
<li><strong> Warnings for features not allowed by license has been removed</strong><br /><span style="font-size: 9pt;">Improved, Real Time Manager</span></li>
<li>Fixed, Issue of large Users list access for Exchange 5.5 has been fixed</li>
<li>Fixed, The issue of incorrect handling of appointment copying</li>
<li>Fixed, The issue of missed appointments has been fixed</li>
<li>Fixed, RTS behavior with EC database has been changed. Now User Mail Alias saved into both EC-&gt;Calendar Name and EC-&gt;Alias columns</li>
<li>New, Incorrect appointment recurrence pattern handling has been added</li>
<li>New, Cluster support implemented</li>
<li>Fixed, Special characters correctly handled during bulk insert</li>
<li>Fixed, Handling of special characters encoding has been fixed</li>
<li>Fixed, User information updating fixed</li>
<li>Fixed, Problem with the Subject field which occurred when private appointment is replicated into Public Folders has been fixed</li>
<li>Fixed, WTC Database cleanup fixed</li>
<li>Fixed, Invalid mail address for error reporting fixed</li>
<li>Fixed, Corrupted license handling in RTM has been fixed</li>
<li>Improved, Way of Distribution Lists retrieving from Exchange 5.5 has been changed. Performance significantly increased</li>
<li>Fixed, Wrong LDAP server name resolving has been fixed</li>
<li>Fixed, Installation of RTA on Small Business Server 2000 has been fixed</li>
<li>Fixed, Appointments removing in real-time mode has been fixed</li>
<li>Improved, From now user cannot start more than one instance of the RTA admin tool, RTS admin tool and RTA unregister tool</li>
</ul>
</ul>
</ul>
<p><a name="Version4.0.129.1&nbsp;"></a></p>
<h3><strong>Version 4.0.129.1&nbsp;</strong></h3>
<ul>
<ul>
<ul>
<li><strong> LDAP Server port number field added to the RTM-&gt;Common-&gt;Exchange Server tab</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> From now RTS and WTG service starts to use SqlXml component. To run these services you need following component to be installed SQLxml.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Database commands queue tab implemented in RTM</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Database command queue implemented in RTS and RTS Configuration database</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Way of Distribution Lists retrieving from Exchange 5.5 has been changed. Performance significantly increased</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Domain_Delete stored procedure in RTS configuration database has been changed</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Special characters encoding fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> User information updating fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problem with the Subject field which occurred when private appointment is replicated into Public Folders has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> WTC Database cleanup fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Invalid mail address for error reporting fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Corrupted license handling in RTM has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Wrong LDAP server name resolving has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Installation of RTA on Small Business Server 2000 has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Appointments removing in real-time mode has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> RTM: Database clearing operation has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> License upload to Access configuration database has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> WTC license processing has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Incorrect appointment deleting from EC database, for users which has been removed from monitored group has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Incorrect handling of changes in recurring meeting time has been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version4.0.0&nbsp;"></a></p>
<h3><strong>Version 4.0.0&nbsp;</strong></h3>
<ul>
<ul>
<ul>
<li>Initial release</li>
</ul>
</ul>
</ul>
<p><a name="Version3.0.0"></a></p>
<h3><strong>Version 3.0.0 (March 23, 2005)</strong></h3>
<ul>
<ul>
<ul>
<li>Initial release</li>
</ul>
</ul>
</ul>
<p><a name="Version2.5.025"></a></p>
<h3><strong>Version 2.5.025 (March 9, 2004)</strong></h3>
<ul>
<ul>
<ul>
<li><strong> Consistency Check options improved to reset LastEvent value on Recipient records to actual date and time.n error" and "variable not found...</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Faster program startup</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Two internal program timers reduced to one timer - eliminating possible conflicts.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Now logging entries to windows event log as "RealTime Service", not "vbRuntime"</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>
</ul>
<p><a name="Version2.5.001"></a></p>
<h3><strong>Version 2.5.001 (September 10, 2003)</strong></h3>
<ul>
<ul>
<li><strong> Prepare full sync. on next activation</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Run database consistency check</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Export log file to disk</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Handling of problems in appointment fields TimeCreated and TimeLastModified</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> (1050) Subscript out of range</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for RealTime Service can be found
here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#RealTimeService]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 6.6.12.22 - EXCHANGE ONLINE ONLY (APRIL 24, 2019)

Compliant with the following products:
 Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases
1-4 and Hotfix 3-7 & 4.1 RTM, Hotfix 1 and Service Release 1-2
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 5.01.05.0003, 5.01.09.0001,
5,01,11,0005 and 5.01.16.0008 

	* RTS SUPPORT OF EXCHANGE AND WINDOWS SERVER 2019 
New 184046 
	* DOMAIN SYNC DOES NOT ALWAYS PICK UP CHANGES
Fixed 148319 
	* AZURE AD LOST AUTHORIZED WHEN REGISTERING NEW RTS APP
Fixed 182997 
	* ISSUES WITH SETTING RICH DESCRIPTION TO PLAIN TEXT WHEN MOVING
APPOINTMENT IN BOOKING MANAGER
Fixed 182838 
	* RECURRING MEETINGS OUT OF SYNC WITH ROOM CALENDAR DUE TO "SYNC
MEETING RESPONSES"-BUG
Fixed 190848 
	* SUBSCRIPTION ISSUE - FAILED TO GET DEFAULT CALENDAR FOR USER
Fixed 191791 
	* GETADUSERPROPERTIES FUNCTION FAILED WHEN RTS CONFIGURED MULTIPLE
DOMAINS
Fixed 192209 
	* SEND MAIL ERROR WITH RESOURCE THAT HAS CHANGED GENERAL EMAIL IN AD
Fixed 193406 
	* CHANGE RESOURCE IN BOOKING MANAGER FAILED IN EXCHANGE 2013
Fixed 194008 
	* ERROR MESSAGE "BOOKING NOT SAVED" WHEN REMOVING RESOURCE IN BOOKING
MANAGER 
Fixed 192281/82 
	* 185875, 190006, 191129, 192096, 192793, 192804
Minor bug fixes 

VERSION 6.6.12.1 (FEBRUARY 5, 2019)

Compliant with the following products:
 Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases
1-4 and Hotfix 3-7 & 4.1 RTM, Hotfix 1 and Service Release 1-2
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 5.01.05.0003, 5.01.09.0001,
5,01,11,0005 and 5.01.16.0008 

	* REMOVAL OF SYNCHRONIZATION OF "DECLINED" RESERVATIONS. CLICK HERE
FOR FURTHER INFORMATION ON IMPACT
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/598/1/KNOWN-ISSUES-AND-LIMITATIONS.]
Fixed 190042 
	* REMOVAL OF HEARTBEAT NOTIFICATIONS IN LOGS
Fixed 190003 
	* PERMISSION SYNC FAILURE FOR RANDOM RESOURCES
Fixed 189898 

VERSION 6.6.12 (DECEMBER 14, 2018)

Compliant with the following products:
 Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases
1-4 and Hotfix 3-5 & 4.1 RTM and 4.1 Service Release 1
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 5.01.05.0003, 5.01.09.0001,
5,01,11,0005 and 5.01.16.0008 

	* CONNECT THIRD PARTY APPLICATIONS TO EXCHANGE USING RTS
New 107043 
	* FUNCTION TO GET SET-CALENDARPROCESSING PARAMETERS
New 107936 
	* FULL SYNC - SKIP PUSH NOTIFICATIONS HISTORICAL APPOINTMENTS 
New 167470 
	* AZURE AD CONNECTION THROUGH AZURE ACTIVE DIRECTORY POWERSHELL
New 165665 
	* HEART BEAT SIGNAL ON EWS COMMUNICATION STATUS IN RTS
New 133338 
	* ERROR WHEN SEARCHING FOR USER
Fixed 176344, 178269 
	* SEARCH FOR RESOURCE OR GROUP WITH #
Fixed 174916 
	* MINOR BUG FIXES
147990, 155309, 166413, 176329 

VERSION 6.4.41 (SEPTEMBER 4, 2018)

Compliant with the following products:
 Resource Central (RC) version 3.8 Hotfix 11-12 and 12, 4.0 Service
releases 1-4 and Hotfix 3-7 & 4.1 RTM and 4.1 Service Release 1
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 5.01.02.0010, 5.01.05.0003,
5.01.09.0001, 5,01,11,0005 and 5.01.16.0008 

	* TLS 1.2 SUPPORT
New 166575 
	* OPTION "SKIP APPOINTMENTS OLDER THAN (DAYS)" FOR RESOURCE CENTRAL
Fixed 148130 
	* AUTOMATIC START OF FULL SYNC
Fixed 166514, 167029 
	* JSON JAVASCRIPTSERIALIZER. THE LENGTH OF THE STRING EXCEEDS THE
VALUE SET ON THE MAXJSONLENGTH PROPERTY.
Fixed 173341 

VERSION 6.4.35 (MAY 18, 2018)

Compliant with the following products:
 Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases
1-4 and Hotfix 3-5 & 4.1 RTM and 4.1 Service Release 1
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 4.1.30, 5.0.12.0010, 5.01.02.0010,
5.01.05.0003, 5.01.09.0001, 5,01,11,0005 and 5.01.16.0008 

	* ERROR STARTING ACTIVITY NOTIFICATIONS, INVALID URI: THE URI IS
EMPTY
Fixed 120928 
	* TRANSACTION WAS DEADLOCKED DURING FULL SYNC
Fixed 134706 
	* ERROR SEARCHING FOR EWS URL
Fixed 161183 
	* 'USER' IS NOT A VALID VALUE FOR MAILBOXTYPETYPE
Fixed 159652 
	* BOOKING MANAGER & MOVING APPOINTMENT PROBLEM"A TIME ZONE WITH THE
SPECIFIED ID COULD NOT BE FOUND" 
Fixed 158076 
	* ERROR LOADING OCCURRENCES FOR APPOINTMENT 'AUDITAPPLICATIONS
BACKUP' : THE OPERATION HAS TIMED OUT
Fixed 167516 

VERSION 6.4.31.110 (DECEMBER 12, 2017)

Compliant with the following products:
 Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases
1-4 and Hotfix 3-5
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 4.1.30, 5.0.12.0010, 5.01.02.0010,
5.01.05.0003 and 5.01.09.0001 

	* STOPS SYNCHRONIZING TO DATABASE
Bug fixes 146628, 147801, 144918 

VERSION 6.4.31.109 (NOVEMBER 2, 2017)

Compliant with the following products:
 Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases
1-4 and Hotfix 3-5
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010,
5.01.02.0010 and 5.01.05.0003 

	* API FUNCTION: RETURN CONFIGURABLE AD PROPERTY ON USER - ON PREMISE
New 133576 
	* ATTENDEE LOOK UP FUNCTION IMPROVED PERFORMANCE
New 140442, 141673 
	* TRANSACTION WAS DEADLOCKED
Fixed 134706 
	* OCCURRENCE NOT DELETED IN RC WHEN SERIES IS DELETED
Fixed 141288 
	* 147804 AND 148427
Minor bug fixes 

VERSION 6.4.31.0 (JULY 6, 2017)

Compliant with the following products:
 Resource Central (RC) version 3.8 Hotfix 11-12, 4.0 Service releases
1-4 and Hotfix 3
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010,
5.01.02.0010 and 5.01.05.0003 

	* INCREASED LOGGIN FUNCTIONALITY
New 134913 
	* ADDED MISSING CERTIFICATE
New 

VERSION 6.4.27.0 (JUNE 14, 2017)

Compliant with the following products:
 Resource Central (RC) version 4.0 service release 1, 2 and 3 and
Hotfix 3
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010,
5.01.02.0010 and 5.01.05.0003 

	* NEW FIELD ON PRIVATE MEETINGS
New 124023 
	* GETGLOBALADDRESSLIST THROWS EXCEPTION FOR SOME MASKS
New 122726 

VERSION 6.4.22.0 (FEBRUARY 27, 2017)

Compliant with the following products:
 Resource Central (RC) version 3.8, version 3.8 Hotfix 1 - 8, version
3.8 Service Release 1 and 2, version 4.0 and hotfix 1 - 2 
 WebTeam Central (WTC) version 5.07 and version 5.08
 Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010,
5.01.02.0010 and 5.01.05.0003 

	* AN ITEM WITH THE SAME KEY HAS ALREADY BEEN ADDED.
Fixed 99722 
	* TENTATIVE APPOINTMENTS ARE NOT DELETED
Fixed 107042 

VERSION 6.4.17.133 (NOVEMBER 3, 2016)

Compliant with the following products:
 Resource Central (RC) version 3.7.10 Service Release 2, version 3.8,
version 3.8 Hotfix 1 - 6, version 3.8 Service Release 1 and 2, version
4.0 and hotfix 1 - 2
 WebTeam Central (WTC) version 5.06 and version 5.07
 Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010 and
5.01.02.0010 

	* DEADLOCK ERRORS WHEN RUNNING FULL SYNCH
Fixed 75724 
	* USER WAS NOT FOUND, EXCEPTION ERROR
Fixed 75727 
	* THE SPECIFIED SERVER VERSION IS INVALID
Fixed 85736 
	* (RC) BOOKING MANAGER NOT WORKING CORRECTLY
Fixed 94231 
	* VARIOUS MINOR BUG CHANGES
Fixed 94748, 94763, 94764, 94765 
	* SUPPORT FOR SQL SERVER 2008, 2008 R2
Removed 
	* SUPPORT FOR WINDOWS SERVER 2008 
Removed 

VERSION 6.4.17.118 (JULY 21, 2016)

Compliant with the following products:
 Resource Central (RC) version 3.7 Service Release 2, version 3.8 and
version 3.8 Hotfix 1 - 5
 WebTeam Central (WTC) version 5.05; version 5.06 and version 5.07
 Exchange Central (EC) version 4.1.30, 5.0.10.0096, 5.0.12.0010 and
5.01.02.0010 

	* ERROR SAVING AND USING NEW LICENSE
Fixed 72973, 72820, 74109 
	* OFFICE 365 MAIL TRANSPORT ISSUES
Fixed 75728, 75759 
	* GETUSERAVAILABILITYEVENTS DOES NOT SHOW WORKING-ELSEWHERE STATUS
CORRECTLY WHEN READING FROM EXCHANGE ONLINE (OFFICE 365)
Fixed 79317, 79840 
	* (EC) EXCHANGE FILTER ISSUE, APPOINTMENT NOT CANCELLED IN
EXCHANGECENTRAL DATABASE IF "SKIP APPOINTMENTS OLDER THEN (DAYS)
ENABLED
Fixed 79601 
	* ERROR MESSAGE "THE SPECIFIED SERVER VERSION IS INVALID" HAS BEEN
REMOVED
Fixed 81892 
	* INSTANCE VALIDATION ERROR: 'GROUPMAILBOX' IS NOT A VALID VALUE FOR
MAILBOXTYPETYPE.
Fixed 81894 

VERSION 6.4.17.102 (APRIL 28, 2016)

Compliant with the following products:
 Resource Central (RC) version 3.8.0001.0256 and version 3.8 Hotfix 1
- 5
 WebTeam Central (WTC) version 5.05.0001.0015, 5.06.0000.0005 and
5.07.0000.0015
 Exchange Central (EC) version 4.1.19, 4.1.22, 4.1.30, 5.0.10.0096 and
5.0.12.0010 

	* DEMO MODE ON NEW INSTALLS ONLY ALLOWED 1-DAY TRIAL
Fix 72820 

VERSION 6.4.17.0 (MARCH 15, 2016)

Compliant with the following products:
 Resource Central (RC) version 3.8.0001.0256 and version 3.8 Hotfix 1
- 5
 WebTeam Central (WTC) version 5.05.0001.0015, 5.06.0000.0005 and
5.07.0000.0015
 Exchange Central (EC) version 4.1.19, 4.1.22 and 4.1.30 

	* ADDED NEW FEATURES TO THE CALENDAR SERVICE API
New 8684, 35986, 55634 
	* ACTIVATION KEY INTRODUCED
New 28115, 56555 
	* SUPPORT FOR PRIVATE APPOINTMENTS IN RESOURCEBOOKINGWEBAPP
New 28967 (RBWA) 
	* SUPPORT FOR SQL 2016
New 69213 
	* IMPROVED HANDLING OF CALENDAR PERMISSIONS
Fixed 31520 (RC) 
	* IMPROVED UTILIZATION OF EXCHANGE AUTODISCOVER
Fixed 53662 
	* IMPROVED HOW TO SAVE A CONFIGURATION
Fixed 46336, 66163 
	* IMPROVED RESOLVING OF LOGIN CREDENTIALS
Fixed 55615 (RBWA) 
	* COULD NOT SEND EMAIL FOR A CERTAIN USER
Fixed 64967 (RC) 
	* USER GUIDE VERSION 6.4.17.0
Updated 
	* INSTALLATION GUIDE VERSION 6.4.17.0
Updated 

VERSION 6.3.31.0 (AUGUST 18, 2015)

Compliant with the following products:
 Resource Central (RC) version 3.7.0010.0092 Service Release 1,
3.7.0010.0110 Service Release 2 and 3.8.0001.0256
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009,
5.03.0004.0004, 5.04.0006.0035 and 5.05.0001.0015
 Exchange Central (EC) version 4.1.10, 4.1.19, 4.1.22 and 4.1.30 

	* “SKIP APPOINTMENTS OLDER THAN…” DOES NOT MODIFY APPOINTMENTS
OUTSIDE SET TIME WINDOW ANYMORE
New 36685 (RC) 
	* INTERNAL MEMORY HANDLING IMPROVED
Fixed 35986, 36707 
	* DOMAIN PUSH NOTIFICATIONS COULD STOP WITHOUT A REASON
Fixed 37952 
	* ON A FEW CONFIGURATIONS THE REALTIME MANGER COULD NOT START THE
REALTIME SERVICE
Fixed 39732, 39839 

VERSION 6.3.23.0 (JUNE 16, 2015)

Compliant with the following products:
 Resource Central (RC) version 3.7.0010.0092 Service Release 1 and
3.7.0010.0110 Service Release 2
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and
5.03.0004.0004
 Exchange Central (EC) version 4.1.10, 4.1.19, 4.1.22 and 4.1.30 

This RealTime Service version requires a new license file 

	* PERIODIC AD SYNC. FEATURE
New 16912, 28604 
	* CALENDAR SERVICE API AVAILABLE FOR LICENSEES
New 18761 
	* INCLUDE OPTION TO STOP EMAIL FLOW (RELEVANT FOR RESOURCE CENTRAL
3.8)
New 20422 (RC) 
	* INTRODUCE SENDMAIL CALENDAR SERVICE LOGGING (RELEVANT FOR RESOURCE
CENTRAL 3.8)
New 20423 (RC) 
	* ADDED CALENDAR SERVICE LOGGING 
New 21245, 21352 
	* ADDED SEARCH/FILTER UNDER THE CALENDAR SYNCHRONIZATION STATUS
New 26868, 28962 
	* NOW DOES A "SHADOW" RE-SUBSCRIPTION TO EXCHANGE/AD BEFORE
EXCHANGE/AD CONNECTION TIME OUT
New 28265, 28605 
	* CLEAR EXCHANGE AND DOMAIN CONTROLLER ERROR WHEN CONNECTION IS
REESTABLISHED
New 30130 
	* IMPROVED HANDLING WHEN ATTEMPTING TO SYNC. CORRUPT EXCHANGE
APPOINTMENTS
Fixed 16606 
	* APPOINTMENT CHANGE NOT REFLECTED IN DATABASE IF ROOM IS ADDED TO
TWO SECTIONS IN RTS 
Fixed 18528, 19636 
	* CLICK ON CLOSE BUTTON UNDER CALENDAR SYNC. STATUS RETURNED AN ERROR
Fixed 28954 
	* IMPROVED PERMISSIONS PERFORMANCE
Fixed 31594 
	* SCHEDULED DOMAIN CONTROLLER SYNC. STOPPED AUTOMATICALLY
Fixed 33651 
	* USER GUIDE 6.3.23.0
Updated 

VERSION 6.2.10.902 (MARCH 2, 2015)

Compliant with the following products:
 Resource Central (RC) version 3.7.0010
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and
5.03.0004.0004
 Exchange Central (EC) version 4.1.7, 4.1.10, 4.1.19, 4.1.22 and
4.1.30 

	* CONNECTION TO OFFICE 365/EXCHANGE ONLINE COULD NOT BE ESTABLISHED
Fixed 21497 

VERSION 6.2.10.0 (SEPTEMBER 24, 2014)

Compliant with the following products:
 Resource Central (RC) version 3.7.0010
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and
5.03.0004.0004
 Exchange Central (EC) version 4.1.7, 4.1.10, 4.1.19, 4.1.22 and
4.1.30 

	* UPGRADE TOOL - LIMIT TIME SCOPE
New 1600 
	* CHANGED FILTER FUNCTION TO DO FILTERING BEFORE GETTING DATA FROM
EXCHANGE SERVER 
New 7452 
	* IMPLEMENT USER INTERFACE FEATURE FOR CONFIGURING IMPROVED SYNC.
SPEED
New 10933 
	* REMOVED DOCUMENTATION FOLDER UNDER REALTIME SERVICE INSTALLATION
FOLDER
New 11251 
	* (WTC) SEND EMAIL FUNCTIONALITY
New 11271 
	* MOVED CALENDAR STATUS TO MAIN REALTIME MANAGER USER INTERFACE
New 13864 
	* FILE LEVEL LOG CLEANUP - FIXED BUG WITH ABSENT SETTINGS FILE
Fixed 6213 
	* RETURNED WRONG RESULT FOR ATTENDEES IN UTC+7 TIME ZONE
Fixed 6352 
	* FILTER FUNCTION IN SYNC IGNORED A FEW RECURRING APPOINTMENTS (WHICH
IT SHOULD NOT)
Fixed 7451 
	* REMOVED UNNECESSARY CHECK: ERROR MESSAGE FROM REALTIME MANAGER
AFTER CLICK TEST BUTTON: THE IMPERSONATION PRINCIPAL NAME IS INVALID
Fixed 8851 
	* REALTIME SERVICE CALENDAR SERVICE LOGGING ENABLED
Fixed 8794 
	* (RC) DID NOT NOTIFY IN CASES UNDER VERY HEAVY LOAD
Fixed 10827 
	* (RC) IN A FEW CASES INSERTED RESERVATIONS TO RESOURCE CENTRAL
DATABASE WITHOUT ATTENDEE VALUE
Fixed 11208 
	* POSSIBLE LEAKED CONNECTION BY REALTIME SERVICE
Fixed 11252 
	* (WTC) COULD NOT CREATE APPOINTMENT WITH HIGH/LOW PRIORITY
Fixed 12043 
	* REMOVED RARE REALTIME SERVICE CALENDARSERVICE EXCEPTION
Fixed 12126 
	* FAILED ON A CALENDAR WITH APPOINTMENT MISSING START TIME
Fixed 13814 
	* (WTC) THE "CREATE" BUTTON WAS NOT AVAILABLE IN THE DATABASE SECTION
OF WEBTEAM CENTRAL
Fixed 13859 
	* OFFICE 365 USER INTERFACE CONTROLS IN REALTIME MANAGER SHOULD BE
ENABLED BY DEFAULT
Fixed 14544 

VERSION 6.1.17.0 (AUGUST 27, 2014)

Compliant with the following products:
 Resource Central (RC) version 3.7.0004 and 3.7.0010
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and
5.03.0004.0004
 Exchange Central (EC) version 4.1.17, 4.1.10, 4.1.19 and 4.1.22 

	* REMOVED UNNECESSARY CHECK: ERROR MESSAGE FROM REALTIME MANAGER
AFTER CLICK TEST BUTTON: THE IMPERSONATION PRINCIPAL NAME IS INVALID
Fixed 8851 
	* CANNOT CREATE APPOINTMENT WITH HIGH/LOW PRIORITY VIA API
Fixed 12043 
	* RTS SOMETIME INSERT RESERVATIONS TO RC DB WITHOUT ATTENDEE VALUE
Fixed 13375 (RC) 

VERSION 6.1.14.0 (JULY 8, 2014)

Compliant with the following products:
 Resource Central (RC) version 3.7.0010.0033
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and
5.03.0004.0004
 Exchange Central (EC) version 4.1.17, 4.1.10, 4.1.19 and 4.1.22 

	* 5750 (RC) EXCHANGE ONLINE (OFFICE 365 ENTERPRISE E3) SUPPORT FOR
RESOURCE CENTRAL
New 
	* 10934: IMPROVED FULL SYNC PERFORMANCE
New 
	* STRING OR BINARY DATA WOULD BE TRUNCATED FOR CORRUPT APPOINTMENTS
Fixed 6266 
	* CONFUSING LOG MESSAGE ABOUT NO MAILBOX SERVER REVISED
Fixed 8579 
	* START FIELD IS NOT SPECIFIED STOPPED RTS SERVICE
Fixed 8701 
	* CONFLICT REMOVED WHEN DOING CONCURRENT FULL SYNC AND ORDINARY
BOOKINGS
Fixed 8734 
	* 10485: REMOVED CONFUSING LOGGING ENTRY ABOUT THROTTLING 
Fixed 
	* 7450, 8702: IN SOME CASES DATE-TIME VALUES TWO HOURS WRONG IF DB
CONNECTION LOST
Fixed 
	* 8703: SERVICE HANG IF SERVICE ACCOUNT CREDENTIALS EXPIRED
Fixed 

VERSION 6.0.66.0 (FEBRUARY 11, 2014)

Compliant with the following products:
 Resource Central (RC) version 3.7.0004.0005; 3.7 hotfix 1; 3.7 hotfix
2 and 3.7.0004.0008 hotfix 3
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and
5.03.0004.0004
 Exchange Central (EC) version 4.1.7, 4.1.10 and 4.1.19 

	* (EC) EXCHANGE ONLINE (OFFICE 365 ENTERPRISE E3) SUPPORT FOR
EXCHANGE CENTRAL
New 
	* (RC)  SUPPORT FOR THE UPCOMING RESOURCEBOOKING WEB APP 
New 3633 
	* 1643 (RC): HANDLING OF VERY LONG APPOINTMENT STRINGS IMPROVED
Fixed 
	* 1663; 1592; 2202; 2234; 2268 (RC) VARIOUS MINOR PROBLEMS HAVE BEEN
FIXED
Fixed 
	* 2194 (RC): UPGRADE TOOL TERMINATED FOR SOME BOOKING DONE BY A THIRD
PARTY TOOL
Fixed 
	* 3491; 3658; 3655 (WTC) VARIOUS MINOR PROBLEMS HAVE BEEN FIXED
Fixed 
	* 5092 (RC): PERFORMANCE IMPROVED WHEN HANDLING RECURRING BOOKINGS
Fixed 
	* 5124 (RC): PERFORMANCE IMPROVED WHEN ADDING RESOURCES TO A BOOKING
Fixed 

VERSION 6.0.63.0 (NOVEMBER 14, 2013)

Compliant with the following products:
 Resource Central (RC) version 3.7.0004.0005
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and
5.03.0004.0004
 Exchange Central (EC) version 4.1.7 and 4.1.10 

	* (RC) FUNCTIONALITY ADDED TO SUPPORT RESOURCE CENTRAL VERSION 3.7
New 
	* RTS COULD NOT HANDLE EXCHANGE 2013 MAILBOXES IN CASE CAS AND MBX
ARE DIFFERENT SERVERS 
Fixed 3007 
	* (RC) VARIOUS MINOR PROBLEMS HAVE BEEN FIXED
Fixed 

VERSION 6.0.59.2 (SEPTEMBER 17, 2013)

Compliant with the following products:
 Resource Central (RC) version 3.6.0001.0017
 WebTeam Central (WTC) version 5.00.0008.0008, 5.02.0009.0009 and
5.03.0004.0004
 Exchange Central (EC) version 4.1.7 and 4.1.10 

	* (RC) AVOID CURLEY BRACKET IN APPOINTMENT ID AS PARAMETER IN CONFIG
FILE NAMED 'AVOIDCURLEYBACKETAPPOINTMENTS'
Fixed 2722/2234 
	* (RC) DELETE AND RE-CREATE APPOINTMENT AFTER TWICE OF FULL
SYNCHRONIZATION
Fixed 2091 
	* (RC) AN ITEM WITH THE SAME KEY HAS ALREADY BEEN ADDED
Fixed 1592 
	* (RC) OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT
Fixed 1663 
	* (RC) ERROR WHEN RUNNING UPGRADE TOOL
Fixed 2194 
	* (RC) STRING OR BINARY DATA WOULD BE TRUNCATED
Fixed 1643 
	* (RC) FULL SYNC: DO NOT UPDATE SOME RECORDS TO "DELETED" WHEN DOING
FULL SYNCHRONIZATION WITHOUT RUNNING UPGRADE TOOL BEFORE
Fixed 2202 
	* (RC) DOUBLE BOOKINGS
Fixed 2234 
	* (RC/WTC) ACTIVE DIRECTORY FULL SYNC PROGRESS ALWAYS DISPLAYS 2%
THEN JUMPS TO 100% WHEN FINISHED
Fixed 2340 
	* (RC) SHOW ERROR MESSAGE WHEN DOING FULL SYNC
Fixed 2268 
	* (RC) DELETE LOCAL STORAGE FILE WHEN UPGRADING
Fixed 2259 

VERSION 6.0.00.45 (APRIL 23, 2013)

Compliant with the following products:
 Resource Central (RC) version 3.5.0008.0000
 WebTeam Central (WTC) version 5.00.0008.0008
 Exchange Central (EC) version 4.1.7 and 4.1.10 

	* IMPLEMENTED ABILITY TO DISABLE CALENDAR PERMISSIONS SYNCHRONIZATION
FOR PARTICULAR PRODUCT
New 
	* EXPANDING RC DATABASE AND LOCAL STORAGE FIELDS:
RC.RESERVATIONS.EXCHANGEURL, RC.RESERVATIONS.UID,
RC.RESERVATIONS.GLOBALID
New 
	* (RC) ADDED INDEX FOR RESERVATIONS.UID FIELD
New 
	* (RC) FIXED DEADLOCKING ON SIMULTANEOUS INSERTION OF NEW
RESERVATIONS (RE-RUNNING TRANSACTION UP TO 20 TIMES)
Fixed 
	* PERMISSIONS PROCESSING WHICH WERE PRODUCING DUPLICATED ENTRIES FOR
ORGANIZERS ADDED TO MORE THAN ONE GROUP
Fixed 
	* UPDATED GUIDES TO MATCH VERSION 6.0.0.45
Fixed 

VERSION 6.0.00.43 (APRIL 10, 2013)

Compliant with the following products:
 Resource Central (RC) version 3.5.0008.0000 WebTeam Central (WTC)
version 5.00.0008.0008 Exchange Central (EC) version 4.1.7 and 4.1.10 

	* (RC) ABILITY TO FIX MISSING CLEANGLOBALOBJECTID/GLOBALOBJECTID
APPOINTMENT FIELDS, DISABLED BY DEFAULT, SETTING CAN BE FOUND ON
REALTIME SERVICE > GENERAL SETTINGS PAGE
New 
	* (RC DB UPGRADE) ERROR PROCESSING RESERVATIONS WITH NULL NAME FIELD
Fixed 
	* (RC) FIXED DEADLOCKING ON SIMULTANEOUS INSERTION OF NEW
RESERVATIONS
Fixed 
	* (RC) USING RESOURCE'S EMAIL AS ORGANIZER'S EMAIL IF LATTER IS
MISSING TO STORE SUCH APPOINTMENTS IN DATABASE
Fixed 

VERSION 6.0.00.38 (FEBRUARY 20, 2013)

Compliant with the following products:
 Resource Central (RC) version 3.5.0008.0000 WebTeam Central (WTC)
version 5.00.0008.0008 Exchange Central (EC) version 4.1.7 and 4.1.10 

	* [RC] CONFIGURABLE DELAY FOR PROCESSING OF APPOINTMENT DELETION
EVENTS
Fixed 

VERSION 6.0.00.37 (FEBRUARY 8, 2013)

	* [RC] FIXED ERROR FILTERING RESERVATIONS WITH NULL UID FIELD IN
DATABASE
Fixed 
	* [RC] ISSUE WITH RE-CREATION OF THE SERIES IN DATABASE ON FIRST FULL
SYNC AFTER RUNNING UPGRADE TOOL
Fixed 
	* [RC DB TOOL] ISSUES CREATING MISSING RESERVATIONS FOR APPOINTMENT
OCCURRENCES
Fixed 

VERSION 6.0.00.36 (JANUARY 30, 2013)

	* [RC] REMOVING RESOURCES FROM RESOURCESRTS TABLE WHEN THEY ARE NO
LONGER USED FOR RC
Fixed 
	* [RC DB TOOL] SKIPPING APPOINTMENTS WITH EMPTY
GLOBALOBJECTID/CLEANGLOBALOBJECTID FIELDS
Fixed 
	* [RC DB TOOL] CREATING MISSING RESERVATIONS FOR RECURRING
APPOINTMENT OCCURRENCES
Fixed 
	* [RC DB TOOL] ISSUE WITH UPGRADING ORPHANED MEETING INSTANCES
REPRESENTED BY NON-RECURRING APPOINTMENTS (USING START/END DATES TO
DISTINGUISH THEM)
Fixed 

VERSION 6.0.00.35 (JANUARY 14, 2013)

 	* Initial release of version 6
 	* Improved performance
 	* Improved monitor functionality
 	* Improved stability and support for larger and more complex
Microsoft environments
 	* Support for Exchange Server 2007 & 2010
 	* Support for SQL Server 2005, 2008 & 2012
 	* New administrator interface
 	* One manager interface can maintain several distributed windows
services

VERSION 5.1.3.07 (APRIL 22, 2012)

 	* Various issues have been fixed in connection with synchronization

VERSION 5.0.0.116 (APRIL 12, 2011)

	* SUPPORT FOR EXCHANGE 2010 AND 2007
New 

VERSION 4.5.47.1 (JANUARY 27, 2010)

	* SUPPORT FOR SQLXML 4.0 SP1
New 
	* REALTIMEAGENTQUEUE.EXE WITH PARAMETERS
New 

VERSION 4.5.32.0 (APRIL 3, 2009)

	* ENABLED WTC5 IN REALTIME MANAGER
New 
	* RECURRENT APPOINTMENTS GENERATOR HAS BEEN OPTIMIZED
Improved 
	* REALTIME MANAGER ISSUE WITH UNHANDLED EXCEPTION ON START
Fixed 
	* PUBLIC FOLDERS SUBJECT ISSUE
Fixed 
	* CROSS-DOMAIN ISSUE WITH SKIPPING USERS FOR EC STORE
Fixed 
	* BUG WITH WRONG PERIOD HANDLING FOR MONTHLY AND YEAR APPOINTMENTS
Fixed 

VERSION 4.5.24.0 (SEPTEMBER 23, 2008)

	* SQL DATABASE CREATE SCRIPTS HAS BEEN CHANGED IN ORDER TO SUPPORT
_BIN AND _CS COLLATIONS ON SERVER
Fixed 

VERSION 4.5.18.0 (MAY 23, 2008)

	* CONFIGURING RECURRING APPOINTMENT GENERATOR IN RTS
New 

VERSION 4.1.831.1 (SEPTEMBER 22, 2008)

	* SQL DATABASE CREATE SCRIPTS HAS BEEN CHANGED IN ORDER TO SUPPORT
_BIN AND _CS COLLATIONS ON SERVER
Fixed 

VERSION 4.1.775.2 (JUNE 12, 2008)

	* HANDLE WRONG END DATES
New 

VERSION 4.1.755.0 (MAY 23, 2008)

	* CONFIGURING RECURRING APPOINTMENT GENERATOR IN RTS
New 

VERSION 4.1.669.1 (APRIL 25, 2008)

	* MEMORY LEAK
Fix 

VERSION 4.1.665.1 (JANUARY 2, 2008)

	* RTA ISSUES ON EXCHANGE 2007 SP1
Fixed 

VERSION 4.1.648.1 (DECEMBER 4, 2007)

	* NEW OR CHANGED USERS NOT ACTIVE
Fixed 

VERSION 4.1.604.2 (OCTOBER 3, 2007)

	* BULK INSERT ISSUE
Fixed 

VERSION 4.1.584.1 (SEPTEMBER 5, 2007)

 	* No changes done

VERSION 4.1.549.1 (AUGUST 16, 2007)

 	* No changes done

VERSION 4.1.539.1 (JUNE 2, 2007)

 	* Improved, Recurring appointment generator accuracy

VERSION 4.1.507.2 (MAY 15, 2007)

 	* Fixed, Exchange Central database updating issue has been fixed
 	* Fixed, Access versions of databases has been updated

VERSION 4.1.445.2 (FEBRUARY 12, 2007)

 	* Improved, Disable period for RTS can be set across midnight
 	* Fixed, Category colors issue for recurring appointments has been
Fixed
 	* End date issue for weekly recurrent patterns has been fixed
 	* Fixed, Incorrect NY handling in weekly recurring patterns has been
fixed

VERSION 4.1.418.1 (JANUARY 8, 2007)

 	* New, New tab "Options" has been added to Exchange Central product
configuration in RTM.
 	* New table has been added to SQL version of EC database
 	* New, New category filtering rules has been implemented. From now
old filtering is not supported.
 	* Improved, Active Directory query performance has been improved
 	* New, New dialog has been added in RTM, now user is able to choose
RTA registration behavior during synchronization (None/Register
failed/Register all)
 	* Fixed, Attachments copying to PF for private appointments has been
fixed
 	* New, RealTime Service has been refactored. Now MAPI library can be
started as independent process

VERSION 4.1.317.2 (AUGUST 1, 2007)

 	* Improved, Active Directory access methods has been refactored
 	* Fixed, Problems with SQL Windows integrated authentication has
been fixed
 	* Fixed, Problem with copied appointments inside public folders has
been fixed
 	* New, Product version number has been changed to 4.1. The build
number remains the same
 	* New, Custom RTA option "MachineName" has been added in order to
support clustered Exchange Server configuration
 	* New, Monitoring of mailboxes located on different Exchange Servers
inside single Exchange Organization has been added
 	* New, Monitoring of users located on different Active Directory
domains has been added
 	* New, New filed named "Domain" has been added to the EC database in
order to support multi-domain environment
 	* New, RealTime Service and WebTeam Central databases has been
changed in order to support multi-exchange/domain environment
 	* New, RealTime Agent has been changed in order to support
multi-exchange servers environment
 	* New, Prevention of RealTime Service start-up groups
synchronization has been added (blockgroupsync file)
 	* New, Installer images has been updated, documentation has been
reviewed.
 	* Fixed, Fix for big number of Exchange 5.5 groups
 	* Fixed, Fixes for Public Folders filtering
 	* New, Support of Windows NT4 based domains has been added
 	* New, Group ACL permissions processing has been added
 	* Improved, Behavior of RTM default public group option has been
changed
 	* Fixed, Thread operations has been improved
 	* Fixed, Additional error handling has been added
 	* New, SQL2005 support has been added
 	* Improved, RTS ISG troubleshooting section has been updated with
workaround for "Failed to load resources problem"
 	* Improved, CPU usage has been decreased
 	* Fixed, Correct handling of expired user accounts has been added

	* WARNINGS FOR FEATURES NOT ALLOWED BY LICENSE HAS BEEN REMOVED
Improved, Real Time Manager 	* Fixed, Issue of large Users list access
for Exchange 5.5 has been fixed
 	* Fixed, The issue of incorrect handling of appointment copying
 	* Fixed, The issue of missed appointments has been fixed
 	* Fixed, RTS behavior with EC database has been changed. Now User
Mail Alias saved into both EC->Calendar Name and EC->Alias columns
 	* New, Incorrect appointment recurrence pattern handling has been
added
 	* New, Cluster support implemented
 	* Fixed, Special characters correctly handled during bulk insert
 	* Fixed, Handling of special characters encoding has been fixed
 	* Fixed, User information updating fixed
 	* Fixed, Problem with the Subject field which occurred when private
appointment is replicated into Public Folders has been fixed
 	* Fixed, WTC Database cleanup fixed
 	* Fixed, Invalid mail address for error reporting fixed
 	* Fixed, Corrupted license handling in RTM has been fixed
 	* Improved, Way of Distribution Lists retrieving from Exchange 5.5
has been changed. Performance significantly increased
 	* Fixed, Wrong LDAP server name resolving has been fixed
 	* Fixed, Installation of RTA on Small Business Server 2000 has been
fixed
 	* Fixed, Appointments removing in real-time mode has been fixed
 	* Improved, From now user cannot start more than one instance of the
RTA admin tool, RTS admin tool and RTA unregister tool

VERSION 4.0.129.1 

	* LDAP SERVER PORT NUMBER FIELD ADDED TO THE RTM->COMMON->EXCHANGE
SERVER TAB
New 
	* FROM NOW RTS AND WTG SERVICE STARTS TO USE SQLXML COMPONENT. TO RUN
THESE SERVICES YOU NEED FOLLOWING COMPONENT TO BE INSTALLED SQLXML.
New 
	* DATABASE COMMANDS QUEUE TAB IMPLEMENTED IN RTM
New 
	* DATABASE COMMAND QUEUE IMPLEMENTED IN RTS AND RTS CONFIGURATION
DATABASE
New 
	* WAY OF DISTRIBUTION LISTS RETRIEVING FROM EXCHANGE 5.5 HAS BEEN
CHANGED. PERFORMANCE SIGNIFICANTLY INCREASED
Improved 
	* DOMAIN_DELETE STORED PROCEDURE IN RTS CONFIGURATION DATABASE HAS
BEEN CHANGED
Improved 
	* SPECIAL CHARACTERS ENCODING FIXED
Fixed 
	* USER INFORMATION UPDATING FIXED
Fixed 
	* PROBLEM WITH THE SUBJECT FIELD WHICH OCCURRED WHEN PRIVATE
APPOINTMENT IS REPLICATED INTO PUBLIC FOLDERS HAS BEEN FIXED
Fixed 
	* WTC DATABASE CLEANUP FIXED
Fixed 
	* INVALID MAIL ADDRESS FOR ERROR REPORTING FIXED
Fixed 
	* CORRUPTED LICENSE HANDLING IN RTM HAS BEEN FIXED
Fixed 
	* WRONG LDAP SERVER NAME RESOLVING HAS BEEN FIXED
Fixed 
	* INSTALLATION OF RTA ON SMALL BUSINESS SERVER 2000 HAS BEEN FIXED
Fixed 
	* APPOINTMENTS REMOVING IN REAL-TIME MODE HAS BEEN FIXED
Fixed 
	* RTM: DATABASE CLEARING OPERATION HAS BEEN FIXED
Fixed 
	* LICENSE UPLOAD TO ACCESS CONFIGURATION DATABASE HAS BEEN FIXED
Fixed 
	* WTC LICENSE PROCESSING HAS BEEN FIXED
Fixed 
	* INCORRECT APPOINTMENT DELETING FROM EC DATABASE, FOR USERS WHICH
HAS BEEN REMOVED FROM MONITORED GROUP HAS BEEN FIXED
Fixed 
	* INCORRECT HANDLING OF CHANGES IN RECURRING MEETING TIME HAS BEEN
FIXED
Fixed 

VERSION 4.0.0 

 	* Initial release

VERSION 3.0.0 (MARCH 23, 2005)

 	* Initial release

VERSION 2.5.025 (MARCH 9, 2004)

	* CONSISTENCY CHECK OPTIONS IMPROVED TO RESET LASTEVENT VALUE ON
RECIPIENT RECORDS TO ACTUAL DATE AND TIME.N ERROR" AND "VARIABLE NOT
FOUND...
Improved 
	* FASTER PROGRAM STARTUP
Improved 
	* TWO INTERNAL PROGRAM TIMERS REDUCED TO ONE TIMER - ELIMINATING
POSSIBLE CONFLICTS.
Fixed 
	* NOW LOGGING ENTRIES TO WINDOWS EVENT LOG AS "REALTIME SERVICE", NOT
"VBRUNTIME"
Fixed 

VERSION 2.5.001 (SEPTEMBER 10, 2003)

	* PREPARE FULL SYNC. ON NEXT ACTIVATION
New 
	* RUN DATABASE CONSISTENCY CHECK
New 
	* EXPORT LOG FILE TO DISK
New 
	* HANDLING OF PROBLEMS IN APPOINTMENT FIELDS TIMECREATED AND
TIMELASTMODIFIED
New 
	* (1050) SUBSCRIPT OUT OF RANGE
Fixed 

]]></contentstext>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Resource Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version4.1.0004.0042"></a></p>
<h3><strong>Version 4.1.0004.0042 Hotfix 1 (June 21, 2019) - <em>Due to&nbsp;issues on&nbsp;Forms, this release is&nbsp;being decommissioned. </em></strong></h3>
<h3><strong><em>Please see Known issues for Resource Central. If you are using this release please contact Support with any question.</em></strong></h3>
<p style="padding-left: 24px;">Production date: June 21, 2019</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-7, 4.0 Service Release 1-4 and all released versions of 4.1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.1.0004.0042<br /> Resource Central Database: 4.1.0004.0042<br /> Resource Central Sync Service: 4.1.0004.0042<br /> Resource Central Configuration Tool: 4.1.4.1<br /> Resource Central Digital Signage Service: 4.1.4.1<br /> Outlook&reg; 2010, 2013 and 2016 32bit COM Add-in: 4.00.0141<br /> Outlook&reg; 2010, 2013 and 2016 64bit COM Add-in: 4.00.0141<br /> Outlook&reg; Add-in for Windows and Mac: 1.5.20</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook COM Add-in version 4.00.0064, 84, 93, 96, 101, 111, 115, 137, 139 and 141<br /> Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Resource Central Maintenance Service</strong><br /><span style="font-size: 9pt;">New 193478</span></li>
<li><strong> Merge of 4.0 Hotfix 6</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Move Sync Exchange status to Resource/Exchangeproperties section</strong><br /><span style="font-size: 9pt;">New 192544</span></li>
<li><strong> Renaming resource does not have effect on existing orders</strong><br /><span style="font-size: 9pt;">Fixed 160011</span></li>
<li><strong> Minimum hrs. not respecting weekly holidays parameter </strong><br /><span style="font-size: 9pt;">Fixed 185012</span></li>
<li><strong> Extra Services std report sorting order</strong><br /><span style="font-size: 9pt;">Fixed 190701</span></li>
<li><strong> Property order not deleted</strong><br /><span style="font-size: 9pt;">Fixed 190795</span></li>
<li><strong> New Locations and categories are not visible to all roles</strong><br /><span style="font-size: 9pt;">Fixed 191862</span></li>
<li><strong> Virtual Resource reservation stays in progress in Booking Manager</strong><br /><span style="font-size: 9pt;">Fixed 191863</span></li>
<li><strong> Text area formatted data losses formatting when order is updated.</strong><br /><span style="font-size: 9pt;">Fixed 191877</span></li>
<li><strong> Delete Category - Text in dialogue box changed</strong><br /><span style="font-size: 9pt;">Fixed 192283</span></li>
<li><strong> Bulk update of image</strong><br /><span style="font-size: 9pt;">Fixed 192674</span></li>
<li><strong> Shared Order Form - New Reservation email sent (Send Email set to No)</strong><br /><span style="font-size: 9pt;">Fixed 193616</span></li>
<li><strong> Resource Finder - not showing resource when booking a recurring meeting and using permissions</strong><br /><span style="font-size: 9pt;">Fixed 193907</span></li>
<li><strong> Resource Finder - Image mouseover issue</strong><br /><span style="font-size: 9pt;">Fixed 193935</span></li>
<li><strong> German translation - bestellung changed to Bestellung</strong><br /><span style="font-size: 9pt;">Fixed 194295</span></li>
<li><strong> Virtual resources creating separate Reservations in RC</strong><br /><span style="font-size: 9pt;">Fixed 195600</span></li>
<li><strong> Reports don't account for users location</strong><br /><span style="font-size: 9pt;">Fixed 195601</span></li>
<li><strong> Visitors not created for new meeting</strong><br /><span style="font-size: 9pt;">Fixed 195666</span></li>
<li><strong> Permission sync service failure with resources no longer in RealTime Service</strong><br /><span style="font-size: 9pt;">Fixed 195680</span></li>
<li><strong> Resource Finder tooltip on meetings</strong><br /><span style="font-size: 9pt;">Fixed 196084</span></li>
<li><strong> Resource Finder - Meeting start and end time behavior</strong><br /><span style="font-size: 9pt;">Fixed 196216</span></li>
<li><strong> Cantina report - error when saving to PDF</strong><br /><span style="font-size: 9pt;">Fixed 196461</span></li>
<li><strong> Change of availability on item</strong><br /><span style="font-size: 9pt;">Fixed 197320</span></li>
<li><strong> Resource Finder load problems</strong><br /><span style="font-size: 9pt;">Fixed 197720</span></li>
<li><strong> COM Add-in - Windows cumulative update1809</strong><br /><span style="font-size: 9pt;">Fixed 193414</span></li>
<li><strong> COM Add-in custom install location issue</strong><br /><span style="font-size: 9pt;">Fixed 191028</span></li>
<li><strong> COM Add-in: SqlDateTime overflow. Must be between 1/1/1753 12:00:00 AM </strong><br /><span style="font-size: 9pt;">Fixed 190059</span></li>
<li><strong> COM Add-in issue with external links</strong><br /><span style="font-size: 9pt;">Fixed 202274</span></li>
<li><strong> 190052, 190055, 190058, 193319, 191605, 193872, 195800, 195850</strong><br /><span style="font-size: 9pt;">Minor bug fixes</span></li>
</ul>
<h4>New features in Resource Central 4.1 Service Release 2</h4>
<p>Overview of What's new in Resource Central version 4.1 Service Release 2 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/602/83/whats-new-in-resource-central-41-service-release-2">here</a></span></p>
<p style="padding-left: 24px;"><a name="Version4.1.0003.0159"></a></p>
<h3><strong>Version 4.1.0003.0159 Service Release 2 (April 10, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: April 10, 2019</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-5, 4.0 Service Release 1-4 and all released versions of 4.1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.1.0003.0159<br /> Resource Central Database: 4.1.0003.0159<br /> Resource Central Sync Service: 4.1.0003.0159<br /> Resource Central Configuration Tool: 4.1.0003.0159<br /> Resource Central Digital Signage Service: 4.1.0003.0159<br /> Outlook&reg; 2010, 2013 and 2016 32bit COM Add-in: 4.00.0139<br /> Outlook&reg; 2010, 2013 and 2016 64bit COM Add-in: 4.00.0139<br /> Outlook&reg; Add-in for Windows and Mac: 1.5.20</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook COM Add-in version 4.00.0064, 84, 93, 96, 101, 111, 115, 137, 139 and 141<br /> Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Kiosk privacy mode</strong><br /><span style="font-size: 9pt;">New 173674</span></li>
<li><strong> Outlook Add-in: Recurring meetings (Click to run for Windows and Outlook 2019 for Windows)</strong><br /><span style="font-size: 9pt;">New 178157</span></li>
<li><strong> Outlook COM Add-in: Resource availability information on recurring meeting</strong><br /><span style="font-size: 9pt;">New 187620</span></li>
<li><strong> RF settings - switch for display of Floorplan and attendees</strong><br /><span style="font-size: 9pt;">New 182971</span></li>
<li><strong> Orders and reservation - Search across dates </strong><br /><span style="font-size: 9pt;">New 180478</span></li>
<li><strong> Resource as filter in report "Bookings"</strong><br /><span style="font-size: 9pt;">New 181438</span></li>
<li><strong> Mouse-over on Image list</strong><br /><span style="font-size: 9pt;">New 157334</span></li>
<li><strong> Sync Exch. Status error in recalculation of run time</strong><br /><span style="font-size: 9pt;">Fixed </span></li>
<li><strong> Orders - Rename delivery error</strong><br /><span style="font-size: 9pt;">Fixed 192288</span></li>
<li><strong> Orders - weekday (from) wrong in all day events</strong><br /><span style="font-size: 9pt;">Fixed 192798</span></li>
<li><strong> Orders for multiday meetings shows up on all days under orders</strong><br /><span style="font-size: 9pt;">Fixed 190970</span></li>
<li><strong> New nodes (locations and categories) are not visible after creation</strong><br /><span style="font-size: 9pt;">Fixed 192930</span></li>
<li><strong> Issue with items drop down when ordering multiple deliveries and multiple rooms</strong><br /><span style="font-size: 9pt;">Fixed 192978</span></li>
<li><strong> Permissions - Virtual resources only show up in RF when clicking on Available Resources</strong><br /><span style="font-size: 9pt;">Fixed 190654</span></li>
<li><strong> Suppress email issue on Roles</strong><br /><span style="font-size: 9pt;">Fixed 191917</span></li>
<li><strong> Catering emails are sent to too many locations or roles</strong><br /><span style="font-size: 9pt;">Fixed 191268, 191882, 191964</span></li>
<li><strong> Order after deadline issue</strong><br /><span style="font-size: 9pt;">Fixed 190737</span></li>
<li><strong> Orders with status='Arranged' and 'Cancelled after deadline' cannot be changed</strong><br /><span style="font-size: 9pt;">Fixed 191022</span></li>
<li><strong> Catering header wrong when ordering after deadline</strong><br /><span style="font-size: 9pt;">Fixed 191964</span></li>
<li><strong> Menu order cannot be cancelled by kitchen</strong><br /><span style="font-size: 9pt;">Fixed 191211</span></li>
<li><strong> 176953, 187169, 188123, 190640, 191021, 191035, 191042</strong><br /><span style="font-size: 9pt;">Minor bug fixes</span></li>
</ul>
<h4>New features in Resource Central 4.1 Service Release 1</h4>
<p>Overview of What's new in Resource Central version 4.1 Service Release 1 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/588/83/whats-new-in-resource-central-41-service-release-1">here</a></span></p>
<p style="padding-left: 24px;"><a name="Version4.1.0002.0219"></a></p>
<h3><strong>Version 4.1.0002.0219 Service Release 1 (January 11, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: January 03, 2019</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4, 4.0 Service Release 1-4 and 4.1 RTM</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.1.0002.0219<br /> Resource Central Database: 4.1.0002.0219<br /> Resource Central Sync Service: 4.1.0002.0219<br /> Resource Central Configuration Tool: 4.1.2.219<br /> Resource Central Digital Signage Service: 4.1.2.219<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137<br /> Outlook&reg; 2016 Windows and Mac Add- in: 1.5.20</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook COM Add-in version 4.00.0064, 84, 93, 96, 101, 111, 115, 137, 139 and 141<br /> Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> SMS/text on visitor arrival (Purchasable feature - contact Add-On Products for more information)</strong><br /><span style="font-size: 9pt;">New 147049</span></li>
<li><strong> Single Sign On and Multifactor authentication on Resource Central Backend Persons</strong><br /><span style="font-size: 9pt;">New 159358</span></li>
<li><strong> Bulk update of Resources tool</strong><br /><span style="font-size: 9pt;">New 122381</span></li>
<li><strong> Bulk import of Resources from RealTime Service</strong><br /><span style="font-size: 9pt;">New 114328</span></li>
<li><strong> Order form - Catering comment box</strong><br /><span style="font-size: 9pt;">New 117928</span></li>
<li><strong> Order form - Sort order on sections</strong><br /><span style="font-size: 9pt;">New 120354</span></li>
<li><strong> Order form - Configurable message on exceeded deadline</strong><br /><span style="font-size: 9pt;">New 129373</span></li>
<li><strong> Custom message on New Reservation email</strong><br /><span style="font-size: 9pt;">New 181150</span></li>
<li><strong> Complete backend access for system account</strong><br /><span style="font-size: 9pt;">New 105293</span></li>
<li><strong> Hotfix 5 merge</strong><br /><span style="font-size: 9pt;">New 178097</span></li>
<li><strong> Display of Exchange Resource properties (Set-CalendarProcessing) on RC Resources</strong><br /><span style="font-size: 9pt;">New 164081</span></li>
<li><strong> Backend user option to easily change/reset password</strong><br /><span style="font-size: 9pt;">New 177501</span></li>
<li><strong> Backend user option to easily change language</strong><br /><span style="font-size: 9pt;">New 177501</span></li>
<li><strong> Display Assistant Organizer on Tasks</strong><br /><span style="font-size: 9pt;">New 166354</span></li>
<li><strong> Parameter - NOmailforreservatinsolderthan set to default 1</strong><br /><span style="font-size: 9pt;">New 166859</span></li>
<li><strong> Resources - Allowed conflicts and conflicting meeting. Now part of Exchange Properties</strong><br /><span style="font-size: 9pt;">Removed 183087</span></li>
<li><strong> Attendee can use RF to add a Resources</strong><br /><span style="font-size: 9pt;">Fixed 176870</span></li>
<li><strong> Kiosk checkout leads to wrong check-in screen</strong><br /><span style="font-size: 9pt;">Fixed 181775</span></li>
<li><strong> Order form blank - New dll file for Account Number feature</strong><br /><span style="font-size: 9pt;">Fixed 178788, 177179</span></li>
</ul>
<h4>New features in Resource Central 4.1</h4>
<p>Overview of What's new in Resource Central version 4.1 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/573/83/whats-new-in-resource-central-41">here</a></span></p>
<p style="padding-left: 24px;"><a name="Version4.1.0001.0116RTM"></a></p>
<h3><strong>Version 4.1.0001.0116 RTM (October 31, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: October 31, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.1.0001.0116<br /> Resource Central Database: 4.1.0001.0116<br /> Resource Central Sync Service: 4.1.0001.0116<br /> Resource Central Configuration Tool: 4.1.0001.0116<br /> Resource Central Digital Signage Service: 4.1.0001.0116<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137<br /> Outlook&reg; 2016 Windows and Mac Add- in: 1.5.20</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook COM Add-in version 4.00.0064, 84, 93, 96, 101, 111, 115, 137, 139 and 141<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Outlook Add-in</strong><br /><span style="font-size: 9pt;">New 131905</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0012.0002"></a></p>
<h3><strong>Version 4.0.0012.0002 Hotfix 7 (June 21, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: 06-05-2019</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release 1-6</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0012.0002<br /> Resource Central Database: 4.0.0012.0002<br /> Resource Central Sync Service: 4.0.0012.0002<br /> Resource Central Configuration Tool: 4.0.8.11<br /> Resource Central Digital Signage Service: 4.0.8.11<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0139<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0139</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook COM Add-in version 4.00.0064, 84, 93, 96, 101, 111, 115, 137, 139 and 141<br /> Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Favorites not working if location contains child locations and location is deselected at startup</strong><br /><span style="font-size: 9pt;">Fixed 195693</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0011.0047"></a></p>
<h3><strong>Version 4.0.0011.0047 Hotfix 6 (March 19, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: 14-03-2019</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-5 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0011.0047<br /> Resource Central Database: 4.0.0011.0047<br /> Resource Central Sync Service: 4.0.0011.0047<br /> Resource Central Configuration Tool: 4.0.8.11<br /> Resource Central Digital Signage Service: 4.0.8.11<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0139<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0139</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook COM Add-in version 4.00.0064, 84, 93, 96, 101, 111, 115, 137, 139 and 141<br /> Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Resource Finder &ndash; Handling of incomplete orders at Save &amp; Close</strong><br /><span style="font-size: 9pt;">New 181871</span></li>
<li><strong> Ressource Finder - Tooltip on reservations</strong><br /><span style="font-size: 9pt;">New 187287</span></li>
<li><strong> Same emails are sent repeatedly</strong><br /><span style="font-size: 9pt;">Fixed 186037</span></li>
<li><strong> Attendees timeline date shows the following day's date</strong><br /><span style="font-size: 9pt;">Fixed 186544</span></li>
<li><strong> Missing Items issue</strong><br /><span style="font-size: 9pt;">Fixed 187170</span></li>
<li><strong> Consumed qty. cannot be changed on Orders with status='Arranged' and 'Cancelled after deadline'</strong><br /><span style="font-size: 9pt;">Fixed 190200</span></li>
<li><strong> RF not showing own meetings due to special characters in SMTP </strong><br /><span style="font-size: 9pt;">Fixed 190192</span></li>
<li><strong> Checking in does not return to Kiosk self-reg. screen</strong><br /><span style="font-size: 9pt;">Fixed 190065</span></li>
<li><strong> RF allows booking conflicts for all day appointment </strong><br /><span style="font-size: 9pt;">Fixed 185782</span></li>
<li><strong> Extra blank lines around item lines in order form</strong><br /><span style="font-size: 9pt;">Fixed 185010</span></li>
<li><strong> Resourceinfo.aspx error</strong><br /><span style="font-size: 9pt;">Fixed 183626</span></li>
<li><strong> RF "available resources" button clears all resources from view</strong><br /><span style="font-size: 9pt;">Fixed 183479</span></li>
<li><strong> Favorites option issue with sublocations</strong><br /><span style="font-size: 9pt;">Fixed 183133</span></li>
<li><strong> Default badge is not displayed in Visitor Details</strong><br /><span style="font-size: 9pt;">Fixed 181723</span></li>
<li><strong> Kiosk badge print stretched </strong><br /><span style="font-size: 9pt;">Fixed 181531</span></li>
<li><strong> Rich desc is not copied to meeting body</strong><br /><span style="font-size: 9pt;">Fixed 179849</span></li>
<li><strong> Reservation deleted but orders are still alive</strong><br /><span style="font-size: 9pt;">Fixed 170385</span></li>
<li><strong> Add-in 139 - Attendees removed after selecting resource in Resource Finder (RC 3.7.10.110 - migration support to newer version)</strong><br /><span style="font-size: 9pt;">Fixed 171092</span></li>
<li><strong> Add-in 139 - Resource not added in Outlook (RC 3.7.10.110 - migration support to newer version)</strong><br /><span style="font-size: 9pt;">Fixed 182554</span></li>
<li><strong> Reservation excel report</strong><br /><span style="font-size: 9pt;">Removed 186530</span></li>
<li><strong> 188783, 189998, 190056, 190726, 190730</strong><br /><span style="font-size: 9pt;">Minor fixes</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0010.0050"></a></p>
<h3><strong>Version 4.0.0010.0050 Hotfix 5 (October 23, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: October 9, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0009.0024<br /> Resource Central Database: 4.0.0010.0050<br /> Resource Central Sync Service: 4.0.0010.0050<br /> Resource Central Configuration Tool: 4.0.0008.0011<br /> Resource Central Digital Signage Service: 4.0.0008.0011<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook COM Add-in version 4.00.0064, 84, 93, 96, 101, 111, 115, 137, 139 and 141<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Shared order form on virtual ressource</strong><br /><span style="font-size: 9pt;">New 156976</span></li>
<li><strong> Display tentative reservations in booking manager</strong><br /><span style="font-size: 9pt;">New 154389</span></li>
<li><strong> Merge of 3.8 HF12</strong><br /><span style="font-size: 9pt;">New 161176</span></li>
<li><strong> Removal of Lookup value uniqueness requirement</strong><br /><span style="font-size: 9pt;">New 161566</span></li>
<li><strong> Filter/table UI navigation bug fixes for resources, items, visitors and Properties</strong><br /><span style="font-size: 9pt;">Fixed 156491</span></li>
<li><strong> Reservation of Room Name isn&rsquo;t associated to the Order properly</strong><br /><span style="font-size: 9pt;">Fixed 159815</span></li>
<li><strong> Table column filters must be keept when adding or updating a record</strong><br /><span style="font-size: 9pt;">Fixed 161430</span></li>
<li><strong> OrderForm. parameters bug fixes</strong><br /><span style="font-size: 9pt;">Fixed 161951</span></li>
<li><strong> Task autoconfirm handling of change status</strong><br /><span style="font-size: 9pt;">Fixed 169087</span></li>
<li><strong> Orders report - Sorted by time</strong><br /><span style="font-size: 9pt;">Fixed 169401</span></li>
<li><strong> Kiosk - Wrong arrival time on labels when using kiosk self registration</strong><br /><span style="font-size: 9pt;">Fixed 171088</span></li>
<li><strong> Booking Manager not showing multiday meeting</strong><br /><span style="font-size: 9pt;">Fixed 171937</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">166409, 167711; 169970, 170547, 170548, 171925, 172564, 173020, 173110, 173158; 173343, 173670, 173701</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0009.0024"></a></p>
<h3><strong>Version 4.0.0009.0024 Hotfix 4 update (August 1, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: July 30, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0009.0024<br /> Resource Central Database: 4.0.0009.0024<br /> Resource Central Sync Service: 4.0.0009.0024<br /> Resource Central Configuration Tool: 4.0.0006.0011<br /> Resource Central Digital Signage Service: 4.0.0005.0065<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Upgrade issue on SQL server 2012 and 2012 R2</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0009.0023"></a></p>
<h3><strong>Version 4.0.0009.0023 Hotfix 4 (July 6, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: June 28, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-3 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0009.0023<br /> Resource Central Database: 4.0.0009.0023<br /> Resource Central Sync Service: 4.0.0009.0023<br /> Resource Central Configuration Tool: 4.0.0006.0011<br /> Resource Central Digital Signage Service: 4.0.0005.0065<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Support for SQL Server 2017</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> RC Sync Service Performance improvements</strong><br /><span style="font-size: 9pt;">Fixed 166856, 164178</span></li>
<li><strong> Merge of 4.0.0003.0158 and 4.0.0007.0007</strong><br /><span style="font-size: 9pt;">Fixed 166855</span></li>
<li><strong> Missing resources in appointment, case sensitivity of email address</strong><br /><span style="font-size: 9pt;">Fixed 167512</span></li>
<li><strong> Appointments are visible in MM but not in RF</strong><br /><span style="font-size: 9pt;">Fixed 170192, 170189</span></li>
<li><strong> SSRS - SQL Server Reporting Services link not working</strong><br /><span style="font-size: 9pt;">Fixed 169673</span></li>
<li><strong> Number of Attendees is removed from Cantina report</strong><br /><span style="font-size: 9pt;">Fixed 167705</span></li>
<li><strong> Resource Finder - regional format settings set to &lsquo;Spanish (Colombia)&rsquo; results in time format issue</strong><br /><span style="font-size: 9pt;">Fixed 169251</span></li>
<li><strong> Badge editing issue in default badges</strong><br /><span style="font-size: 9pt;">Fixed 169655</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.00.0137Add-inupdate"></a></p>
<h3><strong>Version 4.00.0137 Add-in update (June 15, 2018)</strong></h3>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Finder Add-in: 4.00.0137<br /> Resource Central: all versions of 3.8 and 4.0<br /> Outlook&reg;: 2010, 2013 and 2016: 32/64bit</p>
<ul>
<li><strong> "Out of Memory" error improvements</strong><br /><span style="font-size: 9pt;">Fixed 149840, 161268, 161336</span></li>
<li><strong> Attendees removed after selecting resource in Resource Finder</strong><br /><span style="font-size: 9pt;">Fixed 161336, 167426</span></li>
<li><strong> First two Skype for business text characters removed </strong><br /><span style="font-size: 9pt;">Fixed 156796</span></li>
<li><strong> Polycom details not added to body when resources are changed</strong><br /><span style="font-size: 9pt;">Fixed 156797</span></li>
<li><strong>Uninstall not clean all Add-in registry entries</strong><br /><span style="font-size: 9pt;">Fixed 167704, 169141</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0008.0011"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.0.0008.0011 Service Release 4 (May 18, 2018)</strong></h3>
<p>Overview of What's new in Resource Central version 4.0 Service Release 4 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/548/68/whats-new-in-resource-central-40-service-release-4">here</a></span></p>
<p style="padding-left: 24px;">Production date: May 15, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-3 and 4.0 Service Release 1-3</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0008.0011<br /> Resource Central Database: 4.0.0008.0011<br /> Resource Central Sync Service: 4.0.0008.0011<br /> Resource Central Configuration Tool: 4.0.0008.0011<br /> Resource Central Digital Signage Service: 4.0.0008.0011<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0115<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0115</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Floorplan feature</strong><br /><span style="font-size: 9pt;">New 159883</span></li>
<li><strong> New status legends colors</strong><br /><span style="font-size: 9pt;">New 142515</span></li>
<li><strong> RC platform information</strong><br /><span style="font-size: 9pt;">New 145027</span></li>
<li><strong> MyVisitors visibility configurable as parameter</strong><br /><span style="font-size: 9pt;">New 146983</span></li>
<li><strong> Polycom solution - show conference id in Task comments</strong><br /><span style="font-size: 9pt;">New 150034</span></li>
<li><strong> Standard icons for forms</strong><br /><span style="font-size: 9pt;">New 156433</span></li>
<li><strong> Kiosk button board margins layout change</strong><br /><span style="font-size: 9pt;">New 150436</span></li>
<li><strong> Settings button on MyVisitors page</strong><br /><span style="font-size: 9pt;">New 150846</span></li>
<li><strong> Kiosk parameter default enabled</strong><br /><span style="font-size: 9pt;">New 151052</span></li>
<li><strong> New improved color picker</strong><br /><span style="font-size: 9pt;">New 151140</span></li>
<li><strong> Assisting organiser on orders</strong><br /><span style="font-size: 9pt;">New155096</span></li>
<li><strong> Kiosk self registration - Option to deactivate search for meeting list</strong><br /><span style="font-size: 9pt;">New 155206</span></li>
<li><strong> Custom development</strong><br /><span style="font-size: 9pt;">New 156805</span></li>
<li><strong> Inclusion of 3.8 HF11</strong><br /><span style="font-size: 9pt;">New 156900</span></li>
<li><strong> Multiday event not shown as booked in RF for all days</strong><br /><span style="font-size: 9pt;">Fixed 157875, 161669</span></li>
<li><strong> Favourites does not display in RF</strong><br /><span style="font-size: 9pt;">Fixed 161530</span></li>
<li><strong> Orders report does not show From and To date in result</strong><br /><span style="font-size: 9pt;">Fixed 161308</span></li>
<li><strong> Mouse over on other meetings in Resource Finder</strong><br /><span style="font-size: 9pt;">Fixed 164801</span></li>
<li><strong> Detailed Utilization Report - Specify Hours and group filter error</strong><br /><span style="font-size: 9pt;">Fixed 165027</span></li>
<li><strong> Order details not visible from Orders in specific scenarios</strong><br /><span style="font-size: 9pt;">Fixed 166674</span></li>
<li><strong> Print outs from Orders layout improvements</strong><br /><span style="font-size: 9pt;">Fixed 159737</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">146741, 156489, 159843 160247, 161172, 161533, 164175, 164179, 164874, 166530, 167514</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0006.0021"></a></p>
<h3><strong>Version 4.0.0006.0021 Hotfix 3 (February 12, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: February 02, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 8,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service Release 1-3</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0006.0021<br /> Resource Central Database: 4.0.0006.0021<br /> Resource Central Sync Service: 4.0.0006.0021<br /> Resource Central Configuration Tool: 4.0.0006.0011<br /> Resource Central Digital Signage Service: 4.0.0005.0065<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0115<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0115</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109, 110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> VR buffer time not working </strong><br /><span style="font-size: 9pt;">Fixed 150440</span></li>
<li><strong> Performance of email workflow - improvements to sync service &amp; Database </strong><br /><span style="font-size: 9pt;">Fixed 157041</span></li>
<li><strong> Time zone challenges with Singapore (UTC+8)</strong><br /><span style="font-size: 9pt;">Fixed 149889</span></li>
<li><strong> Table UI navigation improvements - Orders</strong><br /><span style="font-size: 9pt;">Fixed 157040</span></li>
<li><strong> Table UI navigation improvements - Reservations </strong><br /><span style="font-size: 9pt;">Fixed 157039</span></li>
<li><strong> Tasks - Clean up cancelled order with delegate rooms</strong><br /><span style="font-size: 9pt;">Fixed 153152</span></li>
<li><strong> Add-In gets disabled "Publisher : None" </strong><br /><span style="font-size: 9pt;">Fixed 141226</span></li>
<li><strong> Pure properties order not included in Orders report</strong><br /><span style="font-size: 9pt;">Fixed 158080</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">153722, 154129, 155425, 157452, 158079, 159731, 159955 and 160210</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0005.0065"></a></p>
<h3><strong>Version 4.0.0005.0065 Service Release 3 (December 8, 2017)</strong></h3>
<p>Overview of What's new in Resource Central version 4.0 Service Release 3 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/534/68/whats-new-in-resource-central-40-service-release-3">here</a></span></p>
<p style="padding-left: 24px;">Production date: December 01, 2017</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 8,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service Release 1 &amp; 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0005.0065<br /> Resource Central Database: 4.0.0005.0065<br /> Resource Central Sync Service: 4.0.0005.0065<br /> Resource Central Configuration Tool: 4.0.0005.0063<br /> Resource Central Digital Signage Service: 4.0.0005.0063<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0111<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0111</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109, 110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Assistant Organizer</strong><br /><span style="font-size: 9pt;">New 151024</span></li>
<li><strong> Menu management</strong><br /><span style="font-size: 9pt;">New 129242</span></li>
<li><strong> Nutrition information</strong><br /><span style="font-size: 9pt;">New 129243</span></li>
<li><strong> Resource location details on individual orders</strong><br /><span style="font-size: 9pt;">New 129246</span></li>
<li><strong> Order status notifications</strong><br /><span style="font-size: 9pt;">New 129247</span></li>
<li><strong> User restriction popup and mandatory order form</strong><br /><span style="font-size: 9pt;">New 133729</span></li>
<li><strong> New Toolbar in My Meeting to match Resource Finder</strong><br /><span style="font-size: 9pt;">New 141192</span></li>
<li><strong> Folders for images and enable bulk upload</strong><br /><span style="font-size: 9pt;">New 128973</span></li>
<li><strong> Order Items based on number of persons</strong><br /><span style="font-size: 9pt;">New 123942</span></li>
<li><strong> Autoconfirm of new tasks</strong><br /><span style="font-size: 9pt;">New 140493</span></li>
<li><strong> Frame around ressource image in Resource Finder</strong><br /><span style="font-size: 9pt;">New 142479</span></li>
<li><strong> Unlimited number of categories</strong><br /><span style="font-size: 9pt;">New 137233</span></li>
<li><strong> Collaps location tree </strong><br /><span style="font-size: 9pt;">New 137263</span></li>
<li><strong> RC Digital Signage logging level configuration</strong><br /><span style="font-size: 9pt;">New 92733, 95871</span></li>
<li><strong> New standard report with Tasks</strong><br /><span style="font-size: 9pt;">New 140161</span></li>
<li><strong> Kiosk - border on buttons</strong><br /><span style="font-size: 9pt;">New 140028</span></li>
<li><strong> Catering staff coordination</strong><br /><span style="font-size: 9pt;">New 129244</span></li>
<li><strong> Directions in meeting invite - Rich description</strong><br /><span style="font-size: 9pt;">New 151037</span></li>
<li><strong> Filter categories based on And logic</strong><br /><span style="font-size: 9pt;">New 151028</span></li>
<li><strong> Changes to Reservations under Designer/Resources</strong><br /><span style="font-size: 9pt;">New 140441</span></li>
<li><strong> Change title of 'Order number' to 'Orders' in reports</strong><br /><span style="font-size: 9pt;">New 140423</span></li>
<li><strong> Visitors - two new print buttons</strong><br /><span style="font-size: 9pt;">New 140572</span></li>
<li><strong> Rename RC digital signage export feature</strong><br /><span style="font-size: 9pt;">New 141322</span></li>
<li><strong> Tasks - filtering and paging fixes</strong><br /><span style="font-size: 9pt;">Fixed 154207</span></li>
<li><strong> Property order not deleted before deadline</strong><br /><span style="font-size: 9pt;">Fixed 145028</span></li>
<li><strong> SSO &amp; Windows 2016 fix.</strong><br /><span style="font-size: 9pt;">Fixed 118431</span></li>
<li><strong> Consumed Qty = 0 issue</strong><br /><span style="font-size: 9pt;">Fixed 137136</span></li>
<li><strong>Booking manager &amp; mobile device bookings cause malfunction</strong><br /><span style="font-size: 9pt;">Fixed 128117</span></li>
<li><strong> Available resources filter vs. selected location</strong><br /><span style="font-size: 9pt;">Fixed 141547</span></li>
<li><strong> TaskList.AutoRefresh returns to first page</strong><br /><span style="font-size: 9pt;">Fixed 154399</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">79263, 127039, 129329, 132843, 140137, 140138, 144170, 146622, 146979, 147367, 149844, 151037</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0003.0134"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.0.0003.0134 Service Release 2 (September 22, 2017)</strong></h3>
<p>Overview of What's new in Resource Central version 4.0 Service Release 2 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/528/68/whats-new-in-resource-central-40-service-release-2">here</a></span></p>
<p style="padding-left: 24px;">Production date: September 14, 2017</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 8,&nbsp;3.8 SR1 (3.8.0004.0080 &amp; 82), 3.8 SR2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service Release 1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0003.0134<br /> Resource Central Database: 4.0.0003.0134<br /> Resource Central Sync Service: 4.0.0003.0134<br /> Resource Central Configuration Tool: 4.0.0003.0120<br /> Resource Central Digital Signage Service: 4.0.0003.0120<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0101<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0101</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109, 110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Multiroom ordering</strong><br /><span style="font-size: 9pt;">New 107423</span></li>
<li><strong> Merge of 3.8 Service release 2</strong><br /><span style="font-size: 9pt;">New 129593</span></li>
<li><strong> Service Provider &ndash; creating a new order</strong><br /><span style="font-size: 9pt;">New 115854</span></li>
<li><strong> My meeting &ndash; visitor invites</strong><br /><span style="font-size: 9pt;">New 114309</span></li>
<li><strong> Hide groups with no available items</strong><br /><span style="font-size: 9pt;">New 117932</span></li>
<li><strong> Performance improvements of RC on large Database</strong><br /><span style="font-size: 9pt;">New 136979</span></li>
<li><strong> Configurable support contact details</strong><br /><span style="font-size: 9pt;">New 129328</span></li>
<li><strong> Change 'Attendees' to 'Visitors'</strong><br /><span style="font-size: 9pt;">New 137374</span></li>
<li><strong> Version history table</strong><br /><span style="font-size: 9pt;">New 133790</span></li>
<li><strong> Feature to clean up historical visitor data</strong><br /><span style="font-size: 9pt;">New 136867</span></li>
<li><strong> Add-in Deployment with new installation parameter "DEFAULT_LOCATION"</strong><br /><span style="font-size: 9pt;">New 141605</span></li>
<li><strong> tasks cannot be confirmed</strong><br /><span style="font-size: 9pt;">Fixed 133803</span></li>
<li><strong> Save &amp; Close button removed in Outlook add-in v. 4</strong><br /><span style="font-size: 9pt;">Fixed 128027</span></li>
<li><strong> report prints an additional blank page</strong><br /><span style="font-size: 9pt;">Fixed 139691</span></li>
<li><strong> Error in TemporarySynchronization - Result many cancellation emails</strong><br /><span style="font-size: 9pt;">Fixed 140217</span></li>
<li><strong> RF - Wrong price calculation with , as separator</strong><br /><span style="font-size: 9pt;">Fixed 140253</span></li>
<li><strong> RF issue with shared calendar</strong><br /><span style="font-size: 9pt;">Fixed 135995</span></li>
<li><strong> translations issue in DK emails</strong><br /><span style="font-size: 9pt;">Fixed 144127, 140332, 144156</span></li>
<li><strong> Detailed Utilization Report does not use 'Locations' as filter, when selected</strong><br /><span style="font-size: 9pt;">Fixed 129605</span></li>
<li><strong> Could not load file or assembly 'RealTimeCalendarClient</strong><br /><span style="font-size: 9pt;">Fixed 127909</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">141189, 140224, 140124, 140089, 140063, 140046, 139825, 139577, 139691, 137373, 135915,135626, 134784, 132765, 129524, 129605, 129852, 79604, 64848, 63692, 61642, 46436, 39749, 33981 and 31498</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0002.0077"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.0.0002.0077 Service Release 1 (June 14, 2017)</strong></h3>
<p>Overview of What's new in Resource Central version 4.0 Service Release 1 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/521/68/whats-new-in-resource-central-40-service-release-1">here</a></span></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 8,&nbsp;3.8 SR1 (3.8.0004.0080 &amp; 82), 3.8 SR2, 4.0 RTM, 4.0 Hotfix 1 &amp; 2 and 4.0 SR1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0002.0077<br /> Resource Central Database: 4.0.0002.0077<br /> Resource Central Sync Service: 4.0.0002.0077<br /> Resource Central Configuration Tool: 4.0.0002.0077<br /> Resource Central Digital Signage Service: 4.0.0002.0077<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84, 93 and 96<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84, 93 and 96</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109, 110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Polycom video conference integration</strong><br /><span style="font-size: 9pt;">New 94717</span></li>
<li><strong> Redesign of the Kiosk solution - new features and layout options</strong><br /><span style="font-size: 9pt;">New 105562</span></li>
<li><strong> Type in Start/end time</strong><br /><span style="font-size: 9pt;">New 115225</span></li>
<li><strong> Resource Central Front page - possibility to select default view</strong><br /><span style="font-size: 9pt;">New 105233</span></li>
<li><strong> Booking Manager layout improvements</strong><br /><span style="font-size: 9pt;">New 105232, 114311, 105606, 114314, 105607</span></li>
<li><strong> Editable Arrival Time of Visitors in Resource Central</strong><br /><span style="font-size: 9pt;">New 106967</span></li>
<li><strong> Filtering on several lists</strong><br /><span style="font-size: 9pt;">New 106935</span></li>
<li><strong> Import visitor email is no longer required field</strong><br /><span style="font-size: 9pt;">New 107437</span></li>
<li><strong> Visitor automatically marked as checked in when visitor badge is printed</strong><br /><span style="font-size: 9pt;">New 107438</span></li>
<li><strong> Resource Central screen improvements - Deleted list headers</strong><br /><span style="font-size: 9pt;">New 122277</span></li>
<li><strong> Visitor - Entering the visitor list, the cursor is in the barcode field</strong><br /><span style="font-size: 9pt;">New 105571</span></li>
<li><strong> Minor changes and bug fixes</strong><br /><span style="font-size: 9pt;">Fixed 114334, 105608, 106934, 107301, 105611</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0001.0376"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.0.0001.0376 Hotfix 2 (May 17, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 4.0 RTM and Hot fix 1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0001.0376<br /> Resource Central Database: 4.0.0001.0376<br /> Resource Central Sync Service: 4.0.0001.0376<br /> Resource Central Configuration Tool: 4.0.0001.371<br /> Resource Central Digital Signage Service: 4.0.0001.371<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84 and 93<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84 and 93</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0</p>
<ul>
<li><strong> Attendees removed from the Outlook invitation</strong><br /><span style="font-size: 9pt;">Fixed 129954</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0001.0375"></a></p>
<h3><strong>Version 4.0.0001.0375 Hotfix 1 (April 26, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 4.0 RTM</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0001.0375<br /> Resource Central Database: 4.0.0001.0375<br /> Resource Central Sync Service: 4.0.0001.0375<br /> Resource Central Configuration Tool: 4.0.0001.371<br /> Resource Central Digital Signage Service: 4.0.0001.371<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84 and 93<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84 and 93</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0</p>
<ul>
<li><strong> Too many mails sent in two step ordering</strong><br /><span style="font-size: 9pt;">Fixed 127804</span></li>
</ul>
<h4>New features in Resource Central 4.0</h4>
<p>Overview of What's new in Resource Central version 4.0 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/500/68/whats-new-in-rc-40">here</a></span></p>
<p style="padding-left: 24px;"><a name="Version4.0.0001.0371RTM"></a></p>
<h3><strong>Version 4.0.0001.0371 RTM (January 18, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10 SR2, 3.8, 3.8 Hotfix 1 - 8 and 3.8 SR1 (3.8.0004.0080 &amp; 82)</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0001.0371<br /> Resource Central Database: 4.0.0001.0371<br /> Resource Central Sync Service: 4.0.0001.0371<br /> Resource Central Configuration Tool: 4.0.0001.371<br /> Resource Central Digital Signage Service: 4.0.0001.371<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064 and 84<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064 and 84</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0</p>
<ul>
<li><strong> New User interface Resource Central backend</strong><br /><span style="font-size: 9pt;">New 23349</span></li>
<li><strong> New ResourceFinder and MyMeeting design</strong><br /><span style="font-size: 9pt;">New 79258</span></li>
<li><strong> New Resource Central Email design</strong><br /><span style="font-size: 9pt;">New 84548</span></li>
<li><strong> Message merged into order view</strong><br /><span style="font-size: 9pt;">New 83953</span></li>
<li><strong> Enhance Resource Central web backend so that user can use it with keyboard only</strong><br /><span style="font-size: 9pt;">New 52238</span></li>
<li><strong> Filtering on resource, visitor, reservation and order view lists</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Order form - display Company field under attendees</strong><br /><span style="font-size: 9pt;">New 99948</span></li>
<li><strong> Favourites - locations with sub-locations </strong><br /><span style="font-size: 9pt;">New 17131</span></li>
<li><strong> Windows 2008 (R2) from installer support</strong><br /><span style="font-size: 9pt;">Removed</span></li>
<li><strong> Microsoft Exchange Server 2010 and Microsoft Outlook 2010 (32 and 62 bit)</strong><br /><span style="font-size: 9pt;">Removed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0013.0005"></a></p>
<h3><strong>Version 3.8.0013.0005 Hot fix 12 (April 9, 2018)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10 Service release 2, 3.8, 3.8 Hotfix 1-8 and 11 and 3.8 Service release 1 &amp; 2</p>
<p style="padding-left: 24px;">The service release contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0013.0005<br /> Resource Central Database: Database version 3.8.0013.0005<br /> Resource Central Sync Service: Database version 3.8.0013.0005<br /> Resource Central Configuration Tool: 3.8.0002.0012<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0115<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0115</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 (Exchange Online/on premise)</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Qouta exceed in order report </strong><br /><span style="font-size: 9pt;">FIxed 159677</span></li>
<li><strong> Virtual Resource booking incorrect in RC database</strong><br /><span style="font-size: 9pt;">Fixed 159813</span></li>
<li><strong> Message for no order aligned with deadline </strong><br /><span style="font-size: 9pt;">Fixed 160250</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0012.0012"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.8.0012.0012 Hot fix 11 (December 8, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10 Service release 2, 3.8, 3.8 Hotfix 1-8 and 3.8 Service release 1 &amp; 2</p>
<p style="padding-left: 24px;">The service release contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0012.0012<br /> Resource Central Database: 3.8.0012.0012<br /> Resource Central Sync Service: 3.8.0012.0012<br /> Resource Central Configuration Tool: 3.8.0002.0012<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 80 , 93 and 96<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 80 , 93 and 96</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 (Exchange Online/on premise)</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> RC3.8 compliance with RTS version 6.4.27 and onwards</strong><br /><span style="font-size: 9pt;">New 133609, 142546</span></li>
<li><strong> Parameter to stop moving orders after deadline</strong><br /><span style="font-size: 9pt;">New 120269</span></li>
<li><strong> Save and Close button is disabled</strong><br /><span style="font-size: 9pt;">Fixed 134016</span></li>
<li><strong> Displaying HTML code in the comment on orders</strong><br /><span style="font-size: 9pt;">Fixed 123765</span></li>
<li><strong> Disable ResourceFinder when opening appointment as attendee </strong><br /><span style="font-size: 9pt;">Fixed 124022</span></li>
<li><strong> My Meetings - Deadline doesn't work, when items are listed in 'non-classic' view</strong><br /><span style="font-size: 9pt;">Fixed 127867</span></li>
<li><strong> Order is cancelled when change resource in deadline to another resource in deadline.</strong><br /><span style="font-size: 9pt;">Fixed 129799</span></li>
<li><strong> Slow performance in Reservations</strong><br /><span style="font-size: 9pt;">Fixed 129883</span></li>
<li><strong> Deadline for catering\Recurring: Org can't change order for occurrence (that not in deadline). </strong><br /><span style="font-size: 9pt;">Fixed 129914</span></li>
<li><strong> 116692, 122674, 136033, 144244, 144245</strong><br /><span style="font-size: 9pt;">Minor bug fixes</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0009.0007"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.8.0009.0007 Service Release 2 (March 6, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10 SR2, 3.8, 3.8 Hotfix 1-8 and 3.8 SR1</p>
<p style="padding-left: 24px;">The service release contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0009.0007<br /> Resource Central Database: 3.8.0009.0007<br /> Resource Central Sync Service: 3.8.0009.0007<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 80 and 93<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 80 and 93</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133, 6.4.22.06.4.31, 6.4.31.109, 110 and 6.4.35 (Exchange Online/on premise)</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Improved handling of delegate and permissions on Standard, Shared Order Form and Virtual Resources</strong><br /><span style="font-size: 9pt;">New 105559, 117936</span></li>
<li><strong> Exclude attendees with specific domains from visitors</strong><br /><span style="font-size: 9pt;">New 58855</span></li>
<li><strong> Notification of order form changes between service providers</strong><br /><span style="font-size: 9pt;">New 95096</span></li>
<li><strong> Changed name and Sub name of Ressource Finder and My Meetings buttons in Outlook</strong><br /><span style="font-size: 9pt;">New 100245</span></li>
<li><strong> RF must be closed if meeting invite is closed with being saved</strong><br /><span style="font-size: 9pt;">New 103515</span></li>
<li><strong> Update of system email usage information</strong><br /><span style="font-size: 9pt;">New 96141</span></li>
<li><strong> Digital Signage Service - Organizer include as output</strong><br /><span style="font-size: 9pt;">New 98436</span></li>
<li><strong> Display configuration option of mouse over in the resource list in Resource Finder</strong><br /><span style="font-size: 9pt;">New 64884</span></li>
<li><strong> Order report can be generate on a span of days</strong><br /><span style="font-size: 9pt;">New 53199</span></li>
<li><strong> Start and end date of multiday reservations in tool tip and in reservation section in RC</strong><br /><span style="font-size: 9pt;">New 39703</span></li>
<li><strong> Item quota is exceeded</strong><br /><span style="font-size: 9pt;">Fixed 116712</span></li>
<li><strong> Meeting request with a large number of attendees is slowed down by RF </strong><br /><span style="font-size: 9pt;">Fixed 114564</span></li>
<li><strong> Change of location deletes selected resources in Resource Finder</strong><br /><span style="font-size: 9pt;">Fixed 116587, 115391, 114529</span></li>
<li><strong> Order status button not working in My Meeting</strong><br /><span style="font-size: 9pt;">Fixed 122067</span></li>
<li><strong> Location field wrong, when booking standard resource and light resource in the same appointment. Fixed in both Add in and Backend</strong><br /><span style="font-size: 9pt;">Fixed 69151, 94177</span></li>
<li><strong> Minor bug changes</strong><br /><span style="font-size: 9pt;">Fixed 36802, 39712, 40997, 40998, 84031, 96025, 100606, 108803, 104615, 105560, 116585, 115842</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0006.0002"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.8.0006.0002 Hotfix 8 (November 25, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10, 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4, 3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 &amp; 82) 3.8 Hotfix 6 and 3.8 Hotfix 7.</p>
<p style="padding-left: 24px;">The Hotfix contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064</p>
<ul>
<li><strong> Outlook Warning: A program is trying to access email...</strong><br /><span style="font-size: 9pt;">Bug fix&nbsp;97953</span></li>
</ul>
<p style="padding-left: 24px;">When you request a download from www.add-on.com or contact support to request the hotfix, you will receive a download link. For simplicity reasons the download will contain Resource Central version 3.8.0006.0002 Hotfix 7 as well as 3.8.0006.0002 Hotfix 8.<br /> <a name="Version3.8.0006.0002"></a></p>
<h3><strong>Version 3.8.0006.0002 Hotfix 7 (November 14, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10, 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4, 3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 &amp; 82) and 3.8 Hotfix 6.</p>
<p style="padding-left: 24px;">The Hotfix contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0006.0002<br /> Resource Central Database: 3.8.0006.0002<br /> Resource Central Sync Service: 3.8.0006.0002<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.0.0056<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.0.0056</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0 (Exchange Online/on premise)</p>
<p style="padding-left: 24px;">What is new in the Outlook Add-in?</p>
<ul>
<li><strong> It is no longer based on Internet Explorer, IE execution mode or VSTO. </strong><br /><span style="font-size: 9pt;">New 71326</span></li>
<li><strong> It will improve load performance. </strong><br /><span style="font-size: 9pt;">New 71326</span></li>
<li><strong> It is compatible with older Resource Central versions. </strong><br /><span style="font-size: 9pt;">New 71326</span></li>
<li><strong> It supports scripted deployment</strong><br /><span style="font-size: 9pt;">New 71326</span></li>
<li><strong> Incompatibility between McAfee DLP and RC Add-in</strong><br /><span style="font-size: 9pt;">Fixed 84524</span></li>
<li><strong> Outlook indicates meeting has changed when it has not </strong><br /><span style="font-size: 9pt;">Fixed 84664</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0005.0005"></a></p>
<h3><strong>Version 3.8.0005.0005 Hotfix 6 (October 19, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4, 3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 &amp; 82).</p>
<p style="padding-left: 24px;">The Hotfix contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0005.0005<br /> Resource Central Database: 3.8.0005.0005<br /> Resource Central Sync Service: 3.8.0004.0080<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0 (Exchange Online/on premise)</p>
<ul>
<li><strong> sales price bug </strong><br /><span style="font-size: 9pt;">Fixed 87835</span></li>
<li><strong> Improved Overview load performance </strong><br /><span style="font-size: 9pt;">Fixed 92319</span></li>
<li><strong> 92134, 92344, 91523</strong><br /><span style="font-size: 9pt;">Bug fixes</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0004.0082"></a></p>
<h3><strong>Version 3.8.0004.0082 Service Release 1 (September 8, 2016)</strong></h3>
<p style="padding-left: 24px;">Please see <span style="text-decoration: underline;"><a title="What's new in Resource Central version 3.8 SR1" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38">What's new in Resource Central version 3.8 SR1</a></span></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4</p>
<p style="padding-left: 24px;">The service release contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0004.0082<br /> Resource Central Database: 3.8.0004.0082<br /> Resource Central Sync Service: 3.8.0004.0080<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0 (Exchange Online/on premise)</p>
<ul>
<li><strong> Bug changes</strong><br /><span style="font-size: 9pt;">Fixed 85930, 85690, 85689</span></li>
<li><strong> Support for SQL Server 2008, 2008 R2</strong><br /><span style="font-size: 9pt;">Removed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0004.0080"></a></p>
<h3><strong>Version 3.8.0004.0080 Service Release 1 (August 26, 2016)</strong></h3>
<p style="padding-left: 24px;">Please see <span style="text-decoration: underline;"><a title="What's new in Resource Central version 3.8 SR1" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38">What's new in Resource Central version 3.8 SR1</a></span></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4</p>
<p style="padding-left: 24px;">The Hotfix contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0004.0080<br /> Resource Central Database: 3.8.0004.0080<br /> Resource Central Sync Service: 3.8.0004.0080<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0 (Exchange Online/on premise)</p>
<ul>
<li><strong> Booking Manager - <span style="text-decoration: underline;"><a title="Booking Manager guide: how to enable" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/488/61/resource-central---booking-manager-user-guide">Booking Manager guide: how to enable</a></span></strong></li>
</ul>
<p><br /><span style="font-size: 9pt;">New</span></p>
<ul>
<li><strong> Supports Norwegian language</strong><br /><span style="font-size: 9pt;">New 71646</span></li>
<li><strong> Import guestlist from Microsoft Excel spreadsheet</strong><br /><span style="font-size: 9pt;">New 64904</span></li>
<li><strong> Buffer time on virtual resources</strong><br /><span style="font-size: 9pt;">New 37835</span></li>
<li><strong> Create orders in RC &ndash; regardless of deadlines </strong><br /><span style="font-size: 9pt;">New 30120</span></li>
<li><strong> layout changes to reminder emails, prices and relations</strong><br /><span style="font-size: 9pt;">New 40238, 39697, 39782</span></li>
<li><strong> Support Working Elsewhere status in Exchange 2013/Office 365</strong><br /><span style="font-size: 9pt;">Fixed 16567, 77458</span></li>
<li><strong> Price of menu items missing in dropdown under services section</strong><br /><span style="font-size: 9pt;">Fixed 36903</span></li>
<li><strong> SSL on website breaks RCtwain function </strong><br /><span style="font-size: 9pt;">Fixed 46443</span></li>
<li><strong> Disable ResourceFinder when opening appointment as attendee</strong><br /><span style="font-size: 9pt;">Fixed 55569</span></li>
<li><strong> Reservations does not contain subject in Resource Central backend</strong><br /><span style="font-size: 9pt;">Fixed 67624</span></li>
<li><strong> If many services are selected within My Meetings, then window freezes</strong><br /><span style="font-size: 9pt;">Fixed 71234</span></li>
<li><strong> Item format is not consistent between Resource Finder and order form</strong><br /><span style="font-size: 9pt;">Fixed 71327</span></li>
<li><strong> Easier update of reports with visible link under Properties</strong><br /><span style="font-size: 9pt;">Fixed 75423</span></li>
<li><strong> Various minor bug changes</strong><br /><span style="font-size: 9pt;">Fixed 48405, 58824, 69082, 71572 and 75757</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0003.0003"></a></p>
<h3><strong>Version 3.8.0003.0003 Hotfix 5 (March 16, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4</p>
<p style="padding-left: 24px;">The Hotfix contain all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0003.0003<br /> Resource Central Database: 3.8.0003.0003<br /> Resource Central Sync Service: 3.8.0002.0011<br /> Resource Central Configuration Tool: 3.8.0002.0010<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0, 6.4.17.0, 6.4.17.102, 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0</p>
<ul>
<li><strong> Support for SQL 2016</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The Visitor Module did not show a newly created visitor in the visitor list</strong><br /><span style="font-size: 9pt;">Fixed 64945</span></li>
<li><strong> Resource Central Calendar was not supported</strong><br /><span style="font-size: 9pt;">Fixed 66165, 66166</span></li>
<li><strong> Day and Month were switched in the visitor list</strong><br /><span style="font-size: 9pt;">Fixed 66305</span></li>
<li><strong> Orders in My Meetings could lose the meeting subject</strong><br /><span style="font-size: 9pt;">Fixed 67624</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0002.0011"></a></p>
<h3><strong>Version 3.8.0002.0011 Hotfix 4 (February 24, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2 and 3.8 Hotfix 3</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0002.0011<br /> Resource Central Database: 3.8.0002.0011<br /> Resource Central Sync Service: 3.8.0002.0011<br /> Resource Central Configuration Tool: 3.8.0002.0010<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0, 6.4.17.118 , 6.4.17.133 &amp; 6.4.22.0</p>
<ul>
<li><strong> Cantina report sorting revised and performance improved</strong><br /><span style="font-size: 9pt;">New 58282, 58284, 58285</span></li>
<li><strong> Support for Windows 10, Edge browser and Exchange 2016</strong><br /><span style="font-size: 9pt;">New 60582</span></li>
<li><strong> Can display SQL Server Reporting Services reports</strong><br /><span style="font-size: 9pt;">New 61625</span></li>
<li><strong> Digital Signage Server regional setting conversion error</strong><br /><span style="font-size: 9pt;">Fixed 48088</span></li>
<li><strong> Windows Single Sign On supported for Internet Explorer (on premise)</strong><br /><span style="font-size: 9pt;">Fixed 45056</span></li>
<li><strong> Check marks and busy legends on Virtual Resources corrected</strong><br /><span style="font-size: 9pt;">Fixed 53127, 57330, 58867, 58923</span></li>
<li><strong> Time format in Visitors overview corrected</strong><br /><span style="font-size: 9pt;">Fixed 55535</span></li>
<li><strong> Virtual Resource bookings now maintained after upgrade</strong><br /><span style="font-size: 9pt;">Fixed 57317</span></li>
<li><strong> Moving reservation across virtual resources could create wrong emails</strong><br /><span style="font-size: 9pt;">Fixed 58229, 61596</span></li>
<li><strong> Icon misplaced in Chrome</strong><br /><span style="font-size: 9pt;">Fixed 58821</span></li>
<li><strong> Could not change custom report name after installation</strong><br /><span style="font-size: 9pt;">Fixed 60428</span></li>
<li><strong> Order form drop down list could not include ampersand (&amp;) character</strong><br /><span style="font-size: 9pt;">Fixed 60604</span></li>
<li><strong> RelationsAssignment table could loose assignments</strong><br /><span style="font-size: 9pt;">Fixed 61626, 63648</span></li>
<li><strong> Order Report gave extra blank page</strong><br /><span style="font-size: 9pt;">Fixed 61654</span></li>
<li><strong> Two step ordering could fail on some IIS setup</strong><br /><span style="font-size: 9pt;">Fixed 63694</span></li>
<li><strong> Administrator Guide revision 41</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Installation Guide revision 33</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Parameter Guide revision 3.39</strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p style="padding-left: 24px;">Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are compatible with this hotfix</p>
<p style="padding-left: 24px;"><a name="Version3.8.0001.0292"></a></p>
<h3><strong>Version 3.8.0001.0292 Hotfix 3 (December 21, 2015)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1 and 3.8 Hotfix 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0001.0292<br /> Resource Central Database: 3.8.0001.0292<br /> Resource Central Sync Service: 3.8.0001.0292<br /> Resource Central Configuration Tool: 3.8.0001.0241<br /> Resource Central Digital Signage Service: 3.8.1.0241<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0, 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0</p>
<ul>
<li><strong> Could not upload custom made reports on some Internet Explorer configurations</strong><br /><span style="font-size: 9pt;">Fixed 48193</span></li>
<li><strong> Better sensitivity for Time bar and width of resource column in ResourceFinder</strong><br /><span style="font-size: 9pt;">Fixed 48194, 49281</span></li>
<li><strong> Order email did not take Consumed Quantity into account when calculating total</strong><br /><span style="font-size: 9pt;">Fixed 48234, 48383</span></li>
<li><strong> Cantina report did not include multiple servings</strong><br /><span style="font-size: 9pt;">Fixed 48240, 52206</span></li>
<li><strong> Improved migration from Resource Central 3.6 database</strong><br /><span style="font-size: 9pt;">Fixed 48384, 52245</span></li>
<li><strong> Resource Central emails did translate to German</strong><br /><span style="font-size: 9pt;">Fixed 50384</span></li>
<li><strong> Parameter Show.FooterText did not work</strong><br /><span style="font-size: 9pt;">Fixed 50387</span></li>
<li><strong> When Service Provider open email from Resource Central, the user was directed to RC login screen</strong><br /><span style="font-size: 9pt;">Fixed 50440</span></li>
<li><strong> Calculations in MyMeetings corrected</strong><br /><span style="font-size: 9pt;">Fixed 50549</span></li>
<li><strong> The parameter Messages.Comments.Columns was not reflected into the Messages area in Resource Central</strong><br /><span style="font-size: 9pt;">Fixed 50569</span></li>
<li><strong> Special chars &ldquo;.&rdquo;, &ldquo;_&rdquo; and &ldquo;-&ldquo; are now allowed in Item Group names</strong><br /><span style="font-size: 9pt;">Fixed 50585</span></li>
<li><strong> Resource Central roles access control did not include a scroll bar</strong><br /><span style="font-size: 9pt;">Fixed 52224</span></li>
<li><strong> Reopening an existing appointment in ResourceFinder removed check mark on selected resources</strong><br /><span style="font-size: 9pt;">Fixed 52244</span></li>
<li><strong> Print order when .net Globalization set to Invariant Language produced wrong calculations</strong><br /><span style="font-size: 9pt;">Fixed 53136</span></li>
<li><strong> Adding order to existing reservation produced wrong calculations</strong><br /><span style="font-size: 9pt;">Fixed 53196, 53358</span></li>
<li><strong> Print order swapped day and month</strong><br /><span style="font-size: 9pt;">Fixed 55380, 55395</span></li>
<li><strong> Could order catering although deadline was supposed to prevent ordering (case with resource and user in different time zones)</strong><br /><span style="font-size: 9pt;">Fixed 55426</span></li>
<li><strong> ResourceFinder user names could not include &ldquo; &lsquo; &ldquo; when using Permissions</strong><br /><span style="font-size: 9pt;">Fixed 55553</span></li>
<li><strong> Administrator Guide revision 39, Parameter Guide revision 3.38</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Add-in removed users from meeting request in special environments</strong><br /><span style="font-size: 9pt;">Fixed 50327</span></li>
<li><strong> Add-in did not recognize orders in special environments</strong><br /><span style="font-size: 9pt;">Fixed 52210</span></li>
</ul>
<p style="padding-left: 24px;">Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are compatible with this hotfix<br /> <a name="Version3.8.0001.0270"></a></p>
<h3><strong>Version 3.8.0001.0270 Hotfix 2 (October 23, 2015)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 and 3.8 Hotfix 1.</p>
<p style="padding-left: 24px;">Version number overview:<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0063<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0063</p>
<ul>
<li><strong> Resource Central Outlook add-in now support Outlook&reg; 2016</strong><br /><span style="font-size: 9pt;">New 46542</span></li>
</ul>
<p style="padding-left: 24px;">When you contact support to request the hotfix, you will receive a download link. For simplicity reasons the download will contain Resource Central version 3.8.0001.0270 Hotfix 1 as well as 3.8.0001.0270 Hotfix 2.<br /> <a name="Version3.8.0001.0270"></a></p>
<h3><strong>Version 3.8.0001.0270 Hotfix 1 (October 8, 2015)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8.</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0001.0270<br /> Resource Central Database: 3.8.0001.0270<br /> Resource Central Sync Service: 3.8.0001.0270<br /> Resource Central Configuration Tool: 3.8.0001.0241<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0060<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0060</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0, 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0</p>
<ul>
<li><strong> New standard reports: Cantina and Extra Services</strong><br /><span style="font-size: 9pt;">New 35069</span></li>
<li><strong> Visual improvements of standard reports</strong><br /><span style="font-size: 9pt;">Fixed 39713, 39714, 40686</span></li>
<li><strong> Missing text translations</strong><br /><span style="font-size: 9pt;">Fixed 40392, 42186, 43731, 45050</span></li>
<li><strong> Parameter ResourceFinder.UncheckAttendee did not work</strong><br /><span style="font-size: 9pt;">Fixed 40657</span></li>
<li><strong> Filter did not search recursively in sub trees</strong><br /><span style="font-size: 9pt;">Fixed 41013</span></li>
<li><strong> Categories were not displayed when creating filters</strong><br /><span style="font-size: 9pt;">Fixed 42177</span></li>
<li><strong> Resource Finder placed attendee in order form from previous unrelated session</strong><br /><span style="font-size: 9pt;">Fixed 42185</span></li>
<li><strong> Forms did not support html tags</strong><br /><span style="font-size: 9pt;">Fixed 42189</span></li>
<li><strong> Orders cancelled after deadline were not visible in Messages or in Orders</strong><br /><span style="font-size: 9pt;">Fixed 42323</span></li>
<li><strong> Resource Central Signage Service Configuration did not work</strong><br /><span style="font-size: 9pt;">Fixed 44923</span></li>
<li><strong> Synchronization service could lose connection to database</strong><br /><span style="font-size: 9pt;">Fixed 44969</span></li>
<li><strong> Property values could not contain the apostrophe character</strong><br /><span style="font-size: 9pt;">Fixed 45005</span></li>
<li><strong> Order form decimal point placed wrong in some backend/frontend setting mix</strong><br /><span style="font-size: 9pt;">Fixed 46297</span></li>
<li><strong> Could not open order form in special backend/front language mix</strong><br /><span style="font-size: 9pt;">Fixed 46896</span></li>
<li><strong> Could not create Lookup Values</strong><br /><span style="font-size: 9pt;">Fixed 46926</span></li>
<li><strong> Administration Guide revision 37, Parameter Guide revision 3.35</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Guides are available in English language only</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> add-in: Attendees removed from the Outlook invitation in special Exchange environment</strong><br /><span style="font-size: 9pt;">Fixed 40684</span></li>
<li><strong> add-in: Could not be deployed in system context</strong><br /><span style="font-size: 9pt;">Fixed 42176</span></li>
<li><strong> Resource Central 3.8 add-in (revision 3.14.0058) can still work with the above two limitations</strong><br /><span style="font-size: 9pt;">Note</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0001.0256"></a></p>
<h3><strong>Version 3.8.0001.0256 (August 19, 2015)</strong></h3>
<p style="padding-left: 24px;">Please see <span style="text-decoration: underline;"><a title="What's new in Resource Central version 3.8" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38">What's new in Resource Central version 3.8</a></span></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.6.; 3.7 and 3.7.10.</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0001.0256<br /> Resource Central Database: 3.8.0001.0256<br /> Resource Central Sync Service: 3.8.0001.0256<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0058<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0058</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0</p>
<ul>
<li><strong> Support for Chrome browser, support for Internet Explorer normal mode </strong><br /><span style="font-size: 9pt;">New 12450</span></li>
<li><strong> Improved workflow in the Message section</strong><br /><span style="font-size: 9pt;">New 12635</span></li>
<li><strong> Standard reports can be exported to PDF</strong><br /><span style="font-size: 9pt;">New 12760</span></li>
<li><strong> ResourceFinder users can move reservation and order to another resource</strong><br /><span style="font-size: 9pt;">New 12781</span></li>
<li><strong> Easy overview - where are properties and forms are used?</strong><br /><span style="font-size: 9pt;">New 12821, 12822</span></li>
<li><strong> Activation and deactivation of items</strong><br /><span style="font-size: 9pt;">New 12827</span></li>
<li><strong> RC configuration tool extended and improved</strong><br /><span style="font-size: 9pt;">New 13450, 28059, 28892, 28886 </span></li>
<li><strong> Logs for web backend and synchronize service are stored in ProgramData folder</strong><br /><span style="font-size: 9pt;">New 16106</span></li>
<li><strong> Form editor tool bars simplified</strong><br /><span style="font-size: 9pt;">New 16333</span></li>
<li><strong> All prior hotfix and service release changes included</strong><br /><span style="font-size: 9pt;">New 19611</span></li>
<li><strong> Visitor registration / Kiosk</strong><br /><span style="font-size: 9pt;">New 19781</span></li>
<li><strong> add-in settings are stored in client PC configuration file instead of registry</strong><br /><span style="font-size: 9pt;">New 20419</span></li>
<li><strong> Database cleaner adjusted</strong><br /><span style="font-size: 9pt;">New 21326</span></li>
<li><strong> New standard report: Order (according to service provider role)</strong><br /><span style="font-size: 9pt;">New 35069</span></li>
<li><strong> Could not move a reservation occurrence in a series to another resource</strong><br /><span style="font-size: 9pt;">Fixed 21310</span></li>
<li><strong> Available resources feature did not respect permissions</strong><br /><span style="font-size: 9pt;">Fixed 28222</span></li>
<li><strong> Support for Exchange/Office/Outlook 2007</strong><br /><span style="font-size: 9pt;">Removed 17378</span></li>
<li><strong> Email windows service</strong><br /><span style="font-size: 9pt;">Removed 18344</span></li>
<li><strong> Upgrade from Resource Central 3.0 and Resource Central 3.5</strong><br /><span style="font-size: 9pt;">Removed 19882</span></li>
<li><strong> Standard reports Cantina and Extra Services</strong><br /><span style="font-size: 9pt;">Removed 39667</span></li>
<li><strong> Support for Windows Server 2008</strong><br /><span style="font-size: 9pt;">Removed 40662</span></li>
<li><strong> Installation Guide revision 31, Parameter Guide revision 3.33, User Guide revision 4</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Guides are available in English language only</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li>Custom made reports are not supported out of the box (will be supported in Service Release 1)</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0110"></a></p>
<h3><strong>Version 3.7.0010.0110 Hotfix 5 (July 6, 2015)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This Hotfix can be used to patch the following version of Resource Central: 3.7.10.0110 Service Release 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Outlook&reg; 2007 add-in: 3.14.0032<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0032</p>
<ul>
<li><strong> 32 bit add-in for Outlook 2007/2010/2013 temporarily showed duplicated outlook attendees </strong><br /><span style="font-size: 9pt;">Fixed 36719</span></li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 24px;">When you contact support to request the hotfix, you will receive a download link. For simplicity reasons the download will contain Resource Central version 3.7.0010.0110 Service Release 2 as well as the Hotfix 5.<br /> <a name="Version3.7.0010.0110"></a></p>
<h3><strong>Version 3.7.0010.0110 Service Release 2 (June 10, 2015)</strong></h3>
<p style="padding-left: 24px;">The Service Release can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This Service Release can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2, 3.7.0010.0069 Hotfix 3, 3.7.0010.0070 Hotfix 4 and 3.7.0010.0092 Service Release 1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0110<br /> Resource Central Database: 3.7.0010.0110<br /> Resource Central Sync Service: 3.7.0010.0110<br /> Resource Central E-mail Service: 3.7.0010.0085<br /> Outlook&reg; 2007 add-in: 3.14.0030<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0030<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0030<br /> Compliant with RealTime Service version 6.1.17.0, 6.2.10.0, 6.2.10.902,6.3.23.0, 6.3.31.0 and 6.4.17.118 (Exchange on-premise)<br /> Compliant with RealTime Service version 6.2.10.902, 6.3.23.0, 6.3.31.0 and 6.4.17.118 (Exchange Online)<br /> Not compliant with earlier add-in versions</p>
<ul>
<li><strong> Simplified handling of Virtual Resources, Shared Orders and one-step ordering. Now applies to more Exchange environments (add-in).</strong><br /><span style="font-size: 9pt;">New 20782, 28524</span></li>
<li><strong> Could not cancel or update an occurrence in Resource Finder (add-in)</strong><br /><span style="font-size: 9pt;">Fixed 14828, 15026, 33976</span></li>
<li><strong> Resource Finders Available Resources did not respect permissions</strong><br /><span style="font-size: 9pt;">Fixed 28196</span></li>
<li><strong> Order form radio button property was not restored correctly</strong><br /><span style="font-size: 9pt;">Fixed 28248, 33623</span></li>
<li><strong> Long display names under Daily tasks / Overview section truncated</strong><br /><span style="font-size: 9pt;">Fixed 28289</span></li>
<li><strong> German typing mistakes</strong><br /><span style="font-size: 9pt;">Fixed 28302</span></li>
<li><strong> Time out issue when recreating huge relations table in RC back end </strong><br /><span style="font-size: 9pt;">Fixed 28559, 28567</span></li>
<li><strong> Standard report performance improved in hybrid environments</strong><br /><span style="font-size: 9pt;">Fixed 28945</span></li>
<li><strong> All custom reports under maintenance program migrated</strong><br /><span style="font-size: 9pt;">Fixed 28949</span></li>
<li><strong> Should not be possible to remove host role</strong><br /><span style="font-size: 9pt;">Fixed 30448</span></li>
<li><strong> Outlook direct mode could cause issues with dismissing reminders (add-in)</strong><br /><span style="font-size: 9pt;">Fixed 31764</span></li>
<li><strong> Virtual resources not always included under Available Resources</strong><br /><span style="font-size: 9pt;">Fixed 33628</span></li>
<li><strong> Could not open some MSG files from desktop (add-in)</strong><br /><span style="font-size: 9pt;">Fixed 33675</span></li>
<li><strong> Administrator Guide revision 28, Parameter Guide revision 3.32</strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0092"></a></p>
<h3><strong>Version 3.7.0010.0092 Service Release 1 (March 20, 2015)</strong></h3>
<p style="padding-left: 24px;">The Service Release can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This Service Release can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2, 3.7.0010.0069 Hotfix 3 and 3.7.0010.0070 Hotfix 4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0092<br /> Resource Central Database: 3.7.0010.0092<br /> Resource Central Sync Service: 3.7.0010.0092<br /> Resource Central E-mail Service: 3.7.0010.0085<br /> Outlook&reg; 2007 add-in: 3.14.0022<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0022<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0022<br /> Compliant with RealTime Service version 6.1.17.0, 6.2.10.0, 6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange on-premise)<br /> Compliant with RealTime Service version 6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange Online)<br /> Compliant with add-in version 3.14.0020</p>
<ul>
<li><strong> Vertical RF scroll bar not visible when RF display many resources</strong><br /><span style="font-size: 9pt;">Fixed 17777</span></li>
<li><strong> RF &ndash; Available Resources did not use &ldquo;Default location&rdquo;. This caused too many resources to appear as available</strong><br /><span style="font-size: 9pt;">Fixed 18385</span></li>
<li><strong> Could not move single booking in a recurrence booking</strong><br /><span style="font-size: 9pt;">Fixed 19783</span></li>
<li><strong> Rich Text editor could not save rich text changes for Virtual resource</strong><br /><span style="font-size: 9pt;">Fixed 20952</span></li>
<li><strong> Mailbox unavailable &ndash; unable to relay (special case)</strong><br /><span style="font-size: 9pt;">Fixed 21267</span></li>
<li><strong> Missing property captions in &ldquo;Changed reservation&rdquo; email</strong><br /><span style="font-size: 9pt;">Fixed 21313</span></li>
<li><strong> RF standalone page could not update date</strong><br /><span style="font-size: 9pt;">Fixed 21329</span></li>
<li><strong> Add-in. Could not handle bookings with newline carriage return in subject fiel</strong><br /><span style="font-size: 9pt;">Fixed 23055</span></li>
<li><strong> Could not delete lookup value after enabling LookupValueDepartment parameter</strong><br /><span style="font-size: 9pt;">Fixed 26549</span></li>
<li><strong> Administrator Guide updated (details about Cantina report)</strong><br /><span style="font-size: 9pt;">Fixed 26765</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0070"></a></p>
<h3><strong>Version 3.7.0010.0070 Hotfix 4 (January 30, 2015)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2 and 3.7.0010.0069 Hotfix 3</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0070<br /> Resource Central Database: 3.7.0010.0070<br /> Resource Central Sync Service: 3.7.0010.0058<br /> Resource Central E-mail Service: 3.7.0010.0070<br /> Outlook&reg; 2007 add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0020</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> RC Service account lock out</strong><br /><span style="font-size: 9pt;">Fixed 20383</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0069"></a></p>
<h3><strong>Version 3.7.0010.0069 Hotfix 3 (December 15, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1 and 3.7.0010.0035 Hotfix 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0069<br /> Resource Central Database: 3.7.0010.0069<br /> Resource Central Sync Service: 3.7.0010.0058<br /> Resource Central E-mail Service: 3.7.0010.0058<br /> Outlook&reg; 2007 add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0020</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> Shared Order Form feature supported</strong><br /><span style="font-size: 9pt;">New 15163</span></li>
<li><strong> Modified workflow for orders with status "Confirmed" (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/300/0/kb128---behavior-of-order-status-and-consumed-quantities">KB 128</a></span>)</strong><br /><span style="font-size: 9pt;">New 15518</span></li>
<li><strong> Removed link to New Resource Wizard</strong><br /><span style="font-size: 9pt;">New 15592</span></li>
<li><strong> Shared Order Form User Guide</strong><br /><span style="font-size: 9pt;">New 16441</span></li>
<li><strong> Logic of Consumed Quantity changed (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/300/0/kb128---behavior-of-order-status-and-consumed-quantities">KB 128</a></span>)</strong><br /><span style="font-size: 9pt;">New 17162</span></li>
<li><strong> Updated Guides (US-English only)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Issue when printing Reservations and Messages</strong><br /><span style="font-size: 9pt;">Fixed 14833</span></li>
<li><strong> NoMailForReservationOlderThan parameter generated warning in event log</strong><br /><span style="font-size: 9pt;">Fixed 14834</span></li>
<li><strong> Wrong Dutch translations </strong><br /><span style="font-size: 9pt;">Fixed 14835, 14839, 14840</span></li>
<li><strong> Mouse over picture of resource is hidden behind the attendees overview</strong><br /><span style="font-size: 9pt;">Fixed 14838</span></li>
<li><strong> Add-in changes</strong><br /><span style="font-size: 9pt;">Fixed 14848, 14849, 15273, 15467, 16048, 16862</span></li>
<li><strong> Subject in Guest House email confirmation is now configurable by a parameter</strong><br /><span style="font-size: 9pt;">Fixed 15005</span></li>
<li><strong> Resource notification message made configurable</strong><br /><span style="font-size: 9pt;">Fixed 15179</span></li>
<li><strong> Characters truncating</strong><br /><span style="font-size: 9pt;">Fixed 15180</span></li>
<li><strong> Detailed Utilization report slow on some client PCs</strong><br /><span style="font-size: 9pt;">Fixed 15301</span></li>
<li><strong> Rearrange RC basic parameter layout </strong><br /><span style="font-size: 9pt;">Fixed 15420</span></li>
<li><strong> French translation error</strong><br /><span style="font-size: 9pt;">Fixed 16009</span></li>
<li><strong> Detailed utilization report did not respect resource opening hours</strong><br /><span style="font-size: 9pt;">Fixed 16334</span></li>
<li><strong> Appointment time was displayed incorrectly in the Resource Finder for some time zones</strong><br /><span style="font-size: 9pt;">Fixed 16483</span></li>
<li><strong> Missing scrollbar, when adding many roles to items</strong><br /><span style="font-size: 9pt;">Fixed 16910</span></li>
<li><strong> AutoArrange parameter fixed to handle past order lines instead of future order lines</strong><br /><span style="font-size: 9pt;">Fixed 16984</span></li>
<li><strong> Visitor preview too small</strong><br /><span style="font-size: 9pt;">Fixed 17136</span></li>
<li><strong> The default badges now have same size</strong><br /><span style="font-size: 9pt;">Fixed 17137</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0035"></a></p>
<h3><strong>Version 3.7.0010.0035 Hotfix 2 (October 22, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033 and 3.7.0010.0034 Hotfix 1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0035<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0035<br /> Resource Central E-mail Service: 3.7.0010.0035<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> Resource Central 3.7.0010.0034 Hotfix 1 installation did not always notify user about required access rights </strong><br /><span style="font-size: 9pt;">Fixed 14843</span></li>
<li><strong> Cancellation email was blank when only properties were booked </strong><br /><span style="font-size: 9pt;">Fixed 15687</span></li>
<li><strong> Recurrence issue in Outlook&reg; &amp; RessourceFinder when occurrences were before and after DST change </strong><br /><span style="font-size: 9pt;">Fixed 15895</span></li>
<li><strong> Cancelled Order email did not contain the order information</strong><br /><span style="font-size: 9pt;">Fixed 16067</span></li>
<li><strong> ReservationEmail.ShowDetail parameter was not working in Resource Central 3.7.0010.0034 Hotfix 1</strong><br /><span style="font-size: 9pt;">Fixed 16078</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0034"></a></p>
<h3><strong>Version 3.7.0010.0034 Hotfix 1 (August 20, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0034<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0033 (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1">remark</a></span>)<br /> Resource Central E-mail Service: 3.7.0010.0033 (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1">remark</a></span>)<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> Avoid RC emails for past reservations older than a certain date and year</strong><br /><span style="font-size: 9pt;">Fixed 13355</span></li>
<li><strong> Showed AM/PM in one step ordering in RF</strong><br /><span style="font-size: 9pt;">Fixed 13377</span></li>
<li><strong> Cast error on some client PCs when running the detailed utilization report</strong><br /><span style="font-size: 9pt;">Fixed 13381</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0033"></a></p>
<h3><strong>Version 3.7.0010.0033 (June 30, 2014)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003; 3.6.0002.0005; 3.6.0002.0006; 3.6.0002.0008; 3.7.0004.0005; 3.7.0004.0006; 3.7.0004.0008</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0033<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0033<br /> Resource Central E-mail Service: 3.7.0010.0033<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.14.0, 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> Support for Office 365 Enterprise E3 </strong><br /><span style="font-size: 9pt;">New 5750</span></li>
<li><strong> Visitor Module photo capturing and scanner support migrated to Windows 7 and Windows 8</strong><br /><span style="font-size: 9pt;">New 1135</span></li>
<li><strong> Detailed Resource Utilization report</strong><br /><span style="font-size: 9pt;">New 3629</span></li>
<li><strong> Access to Order Form in Resource Finder after re-opening existing reservation</strong><br /><span style="font-size: 9pt;">New 3647</span></li>
<li><strong> Resource selection notification feature, so users can confirm/decline whether they possess certain skills</strong><br /><span style="font-size: 9pt;">New 4786</span></li>
<li><strong> Default number of services is now controlled by a parameter</strong><br /><span style="font-size: 9pt;">New 4811</span></li>
<li><strong> Attendee feature in Resource Finder</strong><br /><span style="font-size: 9pt;">New 5749</span></li>
<li><strong> Discontinued support for Windows Server 2003, Exchange Server 2003, Outlook 2003 and SQL Server 2005</strong><br /><span style="font-size: 9pt;">New 6166</span></li>
<li><strong> Email notification when deletion of past bookings is now controlled by a parameter</strong><br /><span style="font-size: 9pt;">New 8217</span></li>
<li><strong> All Resource Central 3.6 Hotfix and Resource Central 3.7 Hotfix 1, 2 and 3 improvements migrated into the new release</strong><br /><span style="font-size: 9pt;">New 8487</span></li>
<li><strong> Could not create more items with the same name</strong><br /><span style="font-size: 9pt;">Fixed 7462</span></li>
<li><strong> Updated time zone data</strong><br /><span style="font-size: 9pt;">Fixed 7929</span></li>
<li><strong> Improvements to the add-ins</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;">Release contains all bug fixes, updates and improvements from Resource Central 3.7 Hotfix 1, 2 and 3<br /> <a name="Version3.7.0004.0008"></a></p>
<h3><strong>Version 3.7.0004.0008 Hotfix 3 (May 12, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005; 3.7.0004.0005 hotfix 1 and 3.7.0004.0006 hotfix 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0004.0008<br /> Resource Central Database: 3.7.0004.0008<br /> Resource Central Sync Service: 3.7.0004.0005<br /> Resource Central E-mail Service: 3.7.0004.0005<br /> Outlook&reg; 2007 add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0004</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<ul>
<li><strong> Text corrections</strong><br /><span style="font-size: 9pt;">Fixed 7183</span></li>
<li><strong> Installer and database upgrade issues</strong><br /><span style="font-size: 9pt;">Fixed 7319, 7368, 7578</span></li>
<li><strong> Support for apostrophe in SMTP addresses</strong><br /><span style="font-size: 9pt;">Fixed 7367</span></li>
<li><strong> Backend menu does not follow user permissions</strong><br /><span style="font-size: 9pt;">Fixed 7515</span></li>
<li><strong> Regions visible when shared order form is not enabled</strong><br /><span style="font-size: 9pt;">Fixed 7647</span></li>
<li><strong> Issue booking across time zone could cause system to deny adding order due to deadline period</strong><br /><span style="font-size: 9pt;">Fixed 7677</span></li>
<li><strong> Special character in Group Name not allowed</strong><br /><span style="font-size: 9pt;">Fixed 8029</span></li>
<li><strong> Standardize and optimize SQL connection to improve performance</strong><br /><span style="font-size: 9pt;">Fixed 8099</span></li>
<li><strong> Moving reservation did not move service time correspondingly</strong><br /><span style="font-size: 9pt;">Fixed 8117</span></li>
<li><strong> Organizer missing Outlook Scheduling Assistant on special client PCs after using Resource Finder</strong><br /><span style="font-size: 9pt;">Fixed 8184</span></li>
<li><strong> Could not add room names with certain special chars in room name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong><br /><span style="font-size: 9pt;">Fixed 8532</span></li>
<li><strong> When reordering an item, it appeared two times in the order</strong><br /><span style="font-size: 9pt;">Fixed 8557</span></li>
<li><strong> Support of Windows Authentication</strong><br /><span style="font-size: 9pt;">Fixed 8590</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes and updates from previous hotfixes of version 3.7.x.<br /> <a name="Version3.7.0004.0006"></a></p>
<h3><strong>Version 3.7.0004.0006 Hotfix 2 (March 6, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005 and 3.7 hotfix 1</p>
<p style="padding-left: 24px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0004.0006<br /> Resource Central Database: 3.7.0004.0006<br /> Outlook&reg; 2003 add-in: 3.10.0004<br /> Outlook&reg; 2007 add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0004</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<ul>
<li><strong> Support for the upcoming ResourceBooking Web App</strong><br /><span style="font-size: 9pt;">New 4702</span></li>
<li><strong> Parameter Guide updated</strong><br /><span style="font-size: 9pt;">New 6246</span></li>
<li><strong> ResourceFinder performance improvement</strong><br /><span style="font-size: 9pt;">Fixed 2147, 2961, 3211</span></li>
<li><strong> Missing free/busy information in scheduling assistant on a very few clients</strong><br /><span style="font-size: 9pt;">Fixed 3195</span></li>
<li><strong> Price list report not available after upgrade</strong><br /><span style="font-size: 9pt;">Fixed 3561</span></li>
<li><strong> Script error on special Outlook 2007 clients</strong><br /><span style="font-size: 9pt;">Fixed 4806</span></li>
<li><strong> Japanese characters on Items and Groups</strong><br /><span style="font-size: 9pt;">Fixed 4833</span></li>
<li><strong> Special characters on Group Name in items </strong><br /><span style="font-size: 9pt;">Fixed 5387</span></li>
<li><strong> VR_ArrivalDate property reintroduced</strong><br /><span style="font-size: 9pt;">Fixed 6027</span></li>
<li><strong> RC response E-mail should contain Resource display name </strong><br /><span style="font-size: 9pt;">Fixed 6028</span></li>
<li><strong> Master record of recurring appointment was shown in Resource Finder</strong><br /><span style="font-size: 9pt;">Fixed 6217</span></li>
<li><strong> Different time zones for server and client could lead to not being able to book</strong><br /><span style="font-size: 9pt;">Fixed 6230</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes and updates from previous hotfixes of version 3.7.x.<br /> <a name="Version3.7.0004.0005"></a></p>
<h3><strong>Version 3.7.0004.0005 Hotfix 1 (January 21, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0004.0005<br /> Outlook&reg; 2003 add-in: 3.10.0003<br /> Outlook&reg; 2007 add-in: 3.10.0003<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0003<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0003</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<ul>
<li><strong> Our Outlook&reg; Add-in&rsquo;s now supports other than the English revision of Windows</strong><br /><span style="font-size: 9pt;">Fixed 4119</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0004.0005"></a></p>
<h3><strong>Version 3.7.0004.0005 (November 27, 2013)</strong></h3>
<p style="padding-left: 24px;"><strong>Note: Version 3.7.0004.0005 is released for clients who use an English revision of the Windows operating system. Hotfix 1 for Resource Central version 3.7 will support other languages. </strong></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0004.0005<br /> Outlook&reg; 2003 add-in: 3.10.0002<br /> Outlook&reg; 2007 add-in: 3.10.0002<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0002<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0002</p>
<p style="padding-left: 24px;">Customers running RC 3.0.x or RC 3.5x must upgrade the add-ins<br /> Customers running RC 3.6 is recommended to consult Add-On Products Support before upgrading add-ins</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<ul>
<li><strong> One step ordering for virtual resources</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Additional Italian language and improvements for other languages</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for Outlook&reg; delegate functionality</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Improved order form editor</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Rearranged VR creation form</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Search order number</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> New standard report: Item Price List</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Invalid License/License expired message shown in e-mails</strong><br /><span style="font-size: 9pt;">Fixed 758</span></li>
<li><strong> Booking a light resource, wrongly warning messages when booking a light resource has been corrected</strong><br /><span style="font-size: 9pt;">Fixed 761</span></li>
<li><strong> Various minor problems have been fixed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.6.0002.0009"></a></p>
<h3><strong>Version 3.6.0002.0009 Hotfix 8 (May 21, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003, 3.6.0002.0005, 3.6.0002.0006 and 3.6.0002.0008</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0009<br /> Resource Central Database: 3.6.0002.0009<br /> Resource Central Sync Service: 3.6.0002.0008<br /> Resource Central E-mail Service: 3.6.0002.0008<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> When reordering an item, it appeared two times in the order</strong><br /><span style="font-size: 9pt;">Fixed 8557</span></li>
<li><strong> Support of Windows Authentication</strong><br /><span style="font-size: 9pt;">Fixed 8590</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0008"></a></p>
<h3><strong>Version 3.6.0002.0008 Hotfix 7 (April 11, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003, 3.6.0002.0005 and 3.6.0002.0006</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0008<br /> Resource Central Database: 3.6.0002.0008<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Now possible to stop E-mails flow on cancelled events in the past</strong><br /><span style="font-size: 9pt;">New 5743</span></li>
<li><strong> Performance improvement in load of &ldquo;reply order&rdquo; under a Message</strong><br /><span style="font-size: 9pt;">Fix 3471</span></li>
<li><strong> Orders on moved or deleted reservations can now be changed</strong><br /><span style="font-size: 9pt;">Fix 3564; 3605</span></li>
<li><strong> Deleted recurring appointment where wrongly shown in Resource Finder</strong><br /><span style="font-size: 9pt;">Fix 4805</span></li>
<li><strong> Special characters in Group name in Items</strong><br /><span style="font-size: 9pt;">Fix 4833; 5387; 6319; 6320</span></li>
<li><strong> Script error in Resource Finder for Outlook&reg; 2007</strong><br /><span style="font-size: 9pt;">Fix 4846; 6318</span></li>
<li><strong> Badges where not saved, when width or length have decimal values</strong><br /><span style="font-size: 9pt;">Fix 5390</span></li>
<li><strong> Value for properties that include carriage return did not look nice on E-mails</strong><br /><span style="font-size: 9pt;">Fix 5751</span></li>
<li><strong> Standard Bookings report not able to handle multi-day reservations.</strong><br /><span style="font-size: 9pt;">Fix 6129</span></li>
<li><strong> SQL job task RC_AOD_DeletePriorBooking fails due to erroneous date time format</strong><br /><span style="font-size: 9pt;">Fix 6229</span></li>
<li><strong> Not able to book from Resource Finder if time zone on server is different </strong><br /><span style="font-size: 9pt;">Fix 6230; 6314</span></li>
<li><strong> Error when typing ' in order form</strong><br /><span style="font-size: 9pt;">Fix 6947</span></li>
<li><strong> Newfoundland time zone information has been updated</strong><br /><span style="font-size: 9pt;">Fix 6968</span></li>
<li><strong> Apostrophe in resource E-mail address now supported</strong><br /><span style="font-size: 9pt;">Fix 7332</span></li>
<li><strong> Backend menu does not follow user permissions</strong><br /><span style="font-size: 9pt;">Fix 7566</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0006"></a></p>
<h3><strong>Version 3.6.0002.0006 Hotfix 6 (January 20, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003 and 3.6.0002.0005</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0006<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Extra ID fields on items can now accept all kind of values not only numeric.</strong><br /><span style="font-size: 9pt;">Fixed 4693</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0005"></a></p>
<h3><strong>Version 3.6.0002.0005 Hotfix 5 (January 2, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0005<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 24px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> White screen is seen when RF has been loaded.</strong><br /><span style="font-size: 9pt;">Fixed 2147</span></li>
<li><strong> Processing indicator is added when user press Reply button under Message view.</strong><br /><span style="font-size: 9pt;">Fixed 2869</span></li>
<li><strong> Load time for ResourceFinder has been improved</strong><br /><span style="font-size: 9pt;">Fixed 2961</span></li>
<li><strong> Authenticate window suddenly pop up when using ResourceFinder</strong><br /><span style="font-size: 9pt;">Fixed 3195</span></li>
<li><strong> Missing free/busy information in Scheduling Assistant of Outlook&reg; window</strong><br /><span style="font-size: 9pt;">Fixed 3195</span></li>
<li><strong> &ldquo;All Field&rdquo; combobox is shown in Outlook&reg; appointment window when ResourceFinder button is clicked</strong><br /><span style="font-size: 9pt;">Fixed 3211</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0003"></a></p>
<h3><strong>Version 3.6.0002.0003 Hotfix 4 (October 21, 2013)</strong></h3>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018 and 3.6.0001.0019</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0003<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Daily Tasks =&gt; Visitors =&gt; Print All Badges doesn't work</strong><br /><span style="font-size: 9pt;">Fixed 1301</span></li>
<li><strong> Loading issue in Messages view</strong><br /><span style="font-size: 9pt;">Fixed 1825</span></li>
<li><strong> Mails not send from visitor module</strong><br /><span style="font-size: 9pt;">Fixed 2339</span></li>
<li><strong> Reduce the error of caching script files at client machine when doing the upgrade of RC backend</strong><br /><span style="font-size: 9pt;">Fixed 2708</span></li>
<li><strong> Issue with order status</strong><br /><span style="font-size: 9pt;">Fixed 2959; 2960; 2964</span></li>
<li><strong> Sometime DB error screen appear when Service Provider send reply for an Order</strong><br /><span style="font-size: 9pt;">Fixed 3041</span></li>
<li><strong> Date marked as Bold in "Daily Tasks -&gt; Message" although there was no message in that day</strong><br /><span style="font-size: 9pt;">Fixed 3049</span></li>
<li><strong> Message/Order view display incorrect records</strong><br /><span style="font-size: 9pt;">Fixed 3190</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0019"></a></p>
<h3><strong>Version 3.6.0001.0019 Hotfix 3 (September 16, 2013)</strong></h3>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017 and 3.6.0001.0018</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0001.0019<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Backend, Location: sub location must have Extra ID1 field as the root location</strong><br /><span style="font-size: 9pt;">Fixed 1571</span></li>
<li><strong> Time zone issue in visitor module</strong><br /><span style="font-size: 9pt;">Fixed 2275; 2180</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0018"></a></p>
<h3><strong>Version 3.6.0001.0018 Hotfix 2 (August 13, 2013)</strong></h3>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.6.0001.0017</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0001.0018<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 24px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Resource Central Outlook&reg; add-in, Installation package check for Outlook&reg; version</strong><br /><span style="font-size: 9pt;">Fixed 1443</span></li>
<li><strong> Duplicated Resource Central Outlook&reg; add-in entry in Remove/Uninstall Program</strong><br /><span style="font-size: 9pt;">Fixed 1724</span></li>
<li><strong> Check marks not shown in RF (RC 3.6)</strong><br /><span style="font-size: 9pt;">Fixed 1775; 1596</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0018"></a></p>
<h3><strong>Version 3.6.0001.0018 Hotfix 1 (June 12, 2013)</strong></h3>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.6.0001.0017</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0001.0018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Check marks not shown in RF (RC 3.6)</strong><br /><span style="font-size: 9pt;">Fixed 1506</span></li>
<li><strong> Add-in does not show locations/categories in the order they are presented in the backend.</strong><br /><span style="font-size: 9pt;">Fixed 1635</span></li>
<li><strong> Location Tree sorting changes are not updated in Resourcefinder</strong><br /><span style="font-size: 9pt;">Fixed 1636</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0017"></a></p>
<h3><strong>Version 3.6.0001.0017 (May 29, 2013)</strong></h3>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0001.0017<br /> Outlook&reg; 2003 add-in: 3.09.0013<br /> Outlook&reg; 2007 add-in: 3.09.0013<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0013<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0013<br /> Installation Guide : 3.11<br /> User Guide : 3.03</p>
<p style="padding-left: 24px;">Note: New Outlook&reg; add-in provided as a part of the release</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Support for Exchange Server 2013</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for Outlook&reg; 2013</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for Windows Server 2012</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Restructured Installation Guide</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Custom filters are now working for sub categories</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Outlook&reg; address field was in special cases populated with wrong resource E-mail addresses</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Uncheck location in Resource Finder showed all resources</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Improved transport of E-mail addresses between ResourceFinder and Outlook&reg;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.5.0008.0000"></a></p>
<h3><strong>Version 3.5.0008.0000 (January 8, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.0.0.38; 6.0.0.43 and 6.0.0.45</p>
<ul>
<li><strong> Initial release of version 3.5</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> New style for standard reports</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Semiautomatic migration from RC 3.0</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Supports bookings in shared calendars</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Integrates with RealTime Server 6 for integration with Exchange</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Supports 13 languages (English (US), Danish, Dutch, German, French, Swedish, Chinese, Spanish, Japanese, Portuguese, Russian, Korean, Finnish)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Improved performance</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Improved stability and support for larger and more complex Microsoft environments</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Improved handling of recurring bookings</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li>Support for running ResourceFinder in Simple mode has been dereleased</li>
<li>Support for Exchange Server 2007, 2010</li>
<li>Support for SQL Server 2005, 2008, and 2012</li>
<li>Support for Outlook&reg; 2003, 2007, 2010</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2012.0120"></a></p>
<h3><strong>Version 3.0.2012.0120 (July 27, 2011)</strong></h3>
<p style="padding-left: 24px;">Version number overview:<br /> Internet information Server: 3.0.2012.0120<br /> Exchange Server 2003: 3.0.2006.0000<br /> Exchange Server 2007 &amp; 2010: 3.0.3000.0260<br /> Outlook&reg; 2003: 3.0.2035<br /> Outlook&reg; 2007: 3.0.2060<br /> Outlook&reg; 2010 32bit: 3.0.3035<br /> Outlook&reg; 2010 64bit: 3.0.4060<br /> OWA 2007 sp3R3: 2007 SP3 R3<br /> OWA 2010 sp1r3: 2010 SP1 R3<br /> Installation Guide : 1.13<br /> User Guide : 1.4</p>
<ul>
<li><strong> Support for Internet Explorer ver. 9</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> OWA integration is supporting Exchange Server 2007 Service pack 3 R3 and Exchange Server 2010 service pack 1 R3</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Ariadne (Modulex) XML export - support for the Groupevent tag (see parameter ModuleXGroupEvent)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Core parameter pre setup when doing a new installation</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to Resize Outlook&reg; add-in windows, MyMeeting and ResourceFinder</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Warning messages when no orders have been entered (see parameter ResourceFinder.MsgForNoOrder)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Exchange Server Integration for Exchange server 2007 and 2010 was updated to fix issues that could cause the system to stop responding</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Import tool has been updated due to issue with missing meeting in some special cases</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Virtual Resources - issue with virtual resources not all child look occupied when a virtual resources has been booked</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Virtual Resources - issue with wrong or no order form was provided to the organizer</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Lookup values &amp; E-mail not working correctly</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Using Exchange Event Sinks could cause an out-of-sync when cancelling a meeting</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> ResourceFinder corrected an issue when reopening an existing meeting</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Import utility - Cleanup Resource Calendar for cancelled/deleted meetings has been removed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Some issues with placing orders on non working days have been corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Disable Active Directory search with parameter</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Disable button Send Order after pressing the Send button in some cases it could cause the system to send the order twice.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Save Resize resource name column for the next open on ResourceFinder</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Adding version numbering to Outlook&reg; add-in</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Time Zone rules updated </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2012.0035"></a></p>
<h3><strong>Version 3.0.2012.0035 (May 1, 2011)</strong></h3>
<ul>
<li><strong> Quote popup, missing English translations</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Attendees function in ResourceFinder</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> RC Exchange integration could in some special cases loose connection to the Client Access Server. &nbsp;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2012.0015"></a></p>
<h3><strong>Version 3.0.2012.0015 (April 1, 2011)</strong></h3>
<ul>
<li><strong> ResourceFinder Loading errors</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Issue with changing resources (the original room is still there even though you have changed rooms)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Synchronize: missing appointment</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Using webservice for Exchange Server 2007 - not able to book directly into the recourse calendar</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Security when sending information to the Internet, it might be possible for others to see that information</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Wrong registry path for Identity on Webserver in window 64bits</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Reservations doesn't uphold the "Buffer time end" mark.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Database connection max pool size was reached</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Error in client 3.0.3009</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Duplicate meetings+mails when book new Reservation</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> RC Exchange Integration using Exchange Webservices could stop.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Issue showing "cannot bind to appointment" in the event log</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Issue with SQL 2008 German edition</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Database not created properly</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Multiple order lines</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problem with the function &rdquo;Deadline for catering&rdquo; in connection with movement of meetings</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Reminder E-mail layout look strange</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Getting reminder E-mail on deleted meetings</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Long description in a property creates wrong display in the received order confirmation.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Parameter ResourceFinder.ShowAttendees - Not working</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Missing orders and messages i RC view.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Error when starting Outlook&reg;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Virtual resource, lack of checking message for virtual resource</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> ResourceFinder double names - Outlook&reg; 2010</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Modulex services automatically starting when upgrading</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Not display property value in My Meeting with custom html form</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Item price is set to 0 if parameter Item.Price=1</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Wrong Assignment when change item's role</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Installation issues</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Problems with updating meetings</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Access permission issue </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2007.0020"></a></p>
<h3><strong>Version 3.0.2007.0020 (October 12, 2010)</strong></h3>
<ul>
<li><strong> Support for Exchange Server 2010.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Quota feature with items in order.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Modulex configuration editor now allows to define passive or active mode.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Badge design - now able to add fields like Arrival date, Arrival time and Reservation Name on the badge.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Deadline for changing orders was in some situation not respected.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Checkmark for selected resource issue when updating exist appointment.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Permission calculator not working correctly when UAC is enabled on server.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Password is now encrypted on windows 2008.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Text on order form is now correctly left aligned.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> I cases where Attendees on order form was not used, it could provoke a system error.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Not possible to change timeslot for an existing meeting by using ResourceFinder.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Blank ResourceFinder page after upgrading.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> ResourceCentralOverview.aspx in some situations was shown as empty.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Person/Role relations incorrect after upgrade.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> French and Dutch translation issue.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Default location issue resolved, some situations it was not possible to set default locations.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Booking virtual resource issue.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Favorite function in ResourceFinder has been solved. </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2006.0055"></a></p>
<h3><strong>Version 3.0.2006.0055 (April 26, 2010)</strong></h3>
<ul>
<li><strong> Using MSMQ approach for Exchange Server 2003/2007 to improve stability</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Start and End time modification inside ResourceFinder work after the same rules as Outlook&reg; does</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Checkbox on resources in ResourceFinder when editing an existing meeting.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> An option within the upgrade installer for Exchange to insert IP address of Web Server, thereby avoiding to manually inserting it into the txt file.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Automatic insertion of the Application Root Directory</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possibility for the installer to verify that required MSMQ is in place prior to the actual install.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Improved logging for traceability throughout the application.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Assignment calculation. We support the nested parent-child hierarchy.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Improved performance when logging into the backend of the application</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Improved performance in ResourceFinder</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Favorite function for order formulas to remember specific user values (as accounting numbers)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Issue when trying to drag the End time to another timeslot</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Checkbox on resource when drag time slot in Resource Finder (error is in IE7)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Invisible date picker (error in IE7)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Add resource to My Favorite issue.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Multi-languages for Add to My Favorite context menu</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Swedish translation error</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Message box text said [Object] when changing language removed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Open others My Meetings feature</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Issue about deleting meetings and orders in deadline line period</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Issue sorting locations and resources alphabetically</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Error Could not find a part of the path 'C:\Program Files (x86)\Add-On Products\ResourceCentral\key.key'</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Order id is visible in the cancellation E-mail that is sent when deleting a meeting.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Light resources by default do not send any E-mails when booking.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Sometimes Shortcut menu does not close probably after displaying.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Error when trying to set default location inside ResourceFinder. </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2004.00"></a></p>
<h3><strong>Version 3.0.2004.00 (January 7, 2010)</strong></h3>
<ul>
<li><strong> Now possible to select start and en time by dragging inside the grid view in ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Now possible to show only selected resources in the grid view inside ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Now possible to show available resources only inside ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> ResourceFinder will highlight rooms if there are bookings in the selected grid view.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Now possible to select up to a week in the date chooser inside Resource Finder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Now possible to send E-mail to a reservation owner directly from inside ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Now possible to select multiple categories from within ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Non Modal ResourceFinder Window. Meaning window does no longer lock, and one can navigate back to Outlook&reg; without closing ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Now possible to control the layout of ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The system can create a temporary booking.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Increased performance when using ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Script error when using &ldquo;&amp;&rdquo; in the location tree</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Script error when saving standard location.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> In certain situations one could trigger multiple Resource Finder tabs to be loaded. </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.1067.00"></a></p>
<h3><strong>Version 3.0.1067.00 (August 26, 2009)</strong></h3>
<ul>
<li><strong> Users can now get more information about reservations, especially in regards to what has changed in orders, and cancelled E-mails.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> OWA integration updated to work with the latest Rollup 9 for Exchange 2007.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Better rendering of the time scale header in Resource Finder.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Better performance within the relations section of Resource Central.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> A better performance experience when using Resource Finder.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Edit time an occurrence of a recurring appointment issue.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Add-In installer issues.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Load Xml error issue in Mymeeting and Resource Finder.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Script error when clicking on Run on the Search and Filter function.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Remove message about time zone in back end.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The headline and time in RF show the time as format according to the local windows client.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The vertical line alignment inside RF where not correct in Resource list and Attendees list.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Open RF in many Appointment forms issue.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Wrong display reservations last more than 3 days issue.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Load XML error with &amp; character in subject of Appointment.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Duplicate Organizer names in the reservation&rsquo;s tooltip.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Memory leak for Outlook&reg;/Resource Finder resolved.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> It&rsquo;s no longer possible to get a mouse over on detail section. </strong><br /><span style="font-size: 9pt;">Changed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.1066.00"></a></p>
<h3><strong>Version 3.0.1066.00 (April 14, 2009)</strong></h3>
<ul>
<li><strong> Organizer will now be shown in the tooltip inside the ResourceFinder</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Modulex data is now retained when upgrading Resource Central.</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Outlook&reg; shutdowns unexpectedly if you uncheck ResourceFinder inside the Com+ inside trust center.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Getting warning for time zone conversion even after setting &ldquo;initialize &hellip;.&rdquo;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Virtual resource and Auto Accept Agent Is now working.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Resource Finder producing a script error in some situations</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When you access RF the first time and use the option to show attendees, alias is used instead of using the full display name.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> If one clicks send multiple times in an order form, then you will end up with multiple order E-mails and multiple orders in the backend. No flood control&hellip;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Scrolling in RF: Details are not shown though there is more information.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Several translation issues have been resolved.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Selection of resources in ResourceFinder will take a long time in some cases where recurring meetings are being booked..</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Date/Time Issue if web server time format is different (Identified at Dubai Client Environment).</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Date issue on 28, 29, 30, 31st of Month.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Attendee data not showing up if it contains Capital word</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Exchange: Admin utility was showing 2000/2003 in tab heading though we don't support 2000 any more.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> No prompt after configuring Sync utility as a job.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Permission calculation performance improvement.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Today checkbox on Synch Utility for selecting current date.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Running certain windows on Exchange server &ldquo;synchronizer and permission calculator etc.. &ldquo; makes it look like the application is frozen. </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.1051.00"></a></p>
<h3><strong>Version 3.0.1051.00 (February 20, 2009)</strong></h3>
<ul>
<li><strong> The date picker would, in some very rare cases, show incorrect calendar data on the Outlook&reg; meeting request form</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Missing translations and misspelled text have been updated </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.1050.00"></a></p>
<h3><strong>Version 3.0.1050.00 (January 28, 2009)</strong></h3>
<ul>
<li><strong> ResourceFinder can be exposed as a read only Web Page</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Invited attendees free/busy information can be presented in the ResourceFinder view</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to replace the &lsquo;Send order' button &lsquo;Right&rsquo;, &lsquo;Center&rsquo; or &lsquo;Left&rsquo;</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Bar code ID visible in the list view of the visitor module of Resource Central</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to reduced the value of the location value in Outlook&reg; Appointment items, to show only the resource name and skipping the location tree information</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to remove Footer information in e-mails send from Resource Central</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> 'Outlook&reg;&rsquo; button in ResourceFinder renamed to &lsquo;Save and Close'</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to select Resources in different locations or different categories using ResourceFinder</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Change in the message for Resource Finder Outlook&reg; add-in compatibility with Web Version</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Modulex conflict removal</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Rights of Logon as Service Change</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Microsoft Windows Server 2008 Support</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Microsoft SQL Server 2008 Support</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Retaining newline in Comments</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Web Setup will upgrade Database, if required.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Both Web and Exchange setups will require base versions to be installed already at the system</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Resource Central Outlook&reg; add in style entry will be saved in Local machine Key</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Removal of "Application Name" in Add in Configuration</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Badge Update Issue</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Date issue when using Outlook&reg; &amp; ResourceFinder</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> XML error in ResourceFinder</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Date format Issue at ResourceFinder &amp; One Step Order</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Permission calculation either Exchange is running on &ldquo;HTTP&rdquo; or &ldquo;HTTPS&rdquo;.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Permission calculation if resource has &ldquo; &rsquo; &rdquo; character in its E-mail. e.g. Brain&rsquo;ONeil@domain.com.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Issue in One Step Ordering functionality with different Time Zone Combinations.(Recurring and Normal Reservations)</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Login Screen Issue in Resource Central Add-in 2007.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Error when using Lookup Values</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Outlook&reg; Prompt if user open Meeting for update</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Column resizing inside ResourceFinder</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Image adjustment at ResourceFinder when user points mouse over the button</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Time zone issue in ResourceFinder &amp; MyMeeting </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.0000"></a></p>
<h3><strong>Version 3.0.0000 (October 3, 2008)</strong></h3>
<ul>
<li><strong> Microsoft windows server certified.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> One Stop ordering. It is now possible to create an order for extra services from within Resource Finder at the same moment that you are booking the resources.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> ResourceFinder and My Meetings have got a new user interface.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possibility to integrate the Microsoft Reporting Services into the system.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Favorites list in Resource Finder. </strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.3.2006"></a></p>
<h3><strong>Version 2.3.2006 (June 23, 2008)</strong></h3>
<ul>
<li><strong> Stop Order placement for Organizer if deadline has passed.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Location column to be displayed at Resources Summary screen.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Visitor data automatic filling, If know by the system.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The Total Number of servings is displayed in the end of the report &ldquo;Items in orders report&rdquo;</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Caption of different overviews now includes the selected date.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Enhancement of Queries. Daily Tasks-&gt;Messages, Orders &amp; Reservations summary screens. That will improve the performance of the backend interface.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Default Location Tree expands at Resource Finder.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Meeting Subject Update acknowledgment to be sent.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Resource Utilization report change.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Visitor overview will always display the visitors belonging to all of the respective child nodes.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> IIS and Exchange Installers are installed for ALL USERS.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Print All Orders, the last empty page is removed.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Errors from the SQL server, "datetime in SQL Server is represented/interpreted as a string according to the format which is mdy as a default for the English SQL server". </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.3.2005"></a></p>
<h3><strong>Version 2.3.2005 (May 7, 2008)</strong></h3>
<ul>
<li><strong> Possibly to group order items into different groups (Breakfast, Lunch, and more) when doing the ordering</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> 'Confirm All' functionality maintain the order flow</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> 'Total orders' in Items in order report</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> 'Last Updates' in printing orders</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Issue of Registration, manually and from the Web</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Multiple Instance problem, launching of the Outlook&reg; from within MS Word and New Appointment window save message</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Changes and improvements in Sync Tool</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Item Resource Association update</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Unable to save the record of an already created virtual resource</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Order E-mails are not being sent as per Virtual Resource orders</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> 'RCMeeting' text in OWA created appointments</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Clearing of the Location field when saving configurations for the resource after un-registering</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Missing &lsquo;ResourceLocation&rsquo; column while upgrading from 2.2.2008 onwards</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Sorting problem with the created Locations at a level</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Single Instance change in a Recurring Series</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> New style for the Page Navigation Links at Resource Finder</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Select/De-select All buttons in the backend of the application</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Orders summary screen performance optimization</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Performance when running SQL 2000 </strong><br /><span style="font-size: 9pt;">Improved</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.3.2001"></a></p>
<h3><strong>Version 2.3.2001 (February 1, 2008)</strong></h3>
<ul>
<li><strong> Introduction of non working days</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Add-in to OWA for Exchange 2007 SP1 only</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support of two languages</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Performance issue for Summary Screens</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Ignore E-mail Functionality Change </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.3.1000"></a></p>
<h3><strong>Version 2.3.1000 (October 5, 2007)</strong></h3>
<ul>
<li><strong> compatibility with Microsoft Exchange Server 2007</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Compatibility with .NET 2.0</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Deactivation of mail to Organizer. The system is now able to control if the response from the different roles should result in a mail to the organizer.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Subject field on orders. A line with the subject of the appointment added to each order.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> New Columns in Order view. Two new columns have been added in the order view. The first is 'Created'. It is displayed with date and time of creation of the order. The Second column shows 'Number of Persons'. It relates to a property that the customer has created and is a help to Catering, so they can see how many will attend the meeting.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Tooltips on Items. When user order items, a the description of the item are show as a tooltips.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Default location can now be selected in the Resource Finder</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Setup for Controlling deadline for Catering and Extra Services</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for Multiple Day Booking</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Modulex integration is now changed to be a Windows services.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Conversion of Import Utility to Import/Synchronizing Utility</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Making "Paging" Default Functionality on RF. Default value will be 40.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Making Virtual Resource Functionality Parametric. If user wants to use VR functionality then the system needs a parameter.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Using the auto arrange, now possible to select the new order line status</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Print All functionality on Orders view.</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Recurring meetings functionality</strong><br /><span style="font-size: 9pt;">Improved</span></li>
<li><strong> Prevention of order deletion. Only orders that are not accepted can be deleted from My Meetings.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> First day of the week, the system can now handling different setup.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> More space for the resource name at Resource Finder</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Different User interface changes and general stabilization</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Isolation of memory for Add - ins through SHIM</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Deadline description inside Resource Finder now matches the new deadline option</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Sort of the Lookup values, Look up value list is shown in alphabetical order</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Misspelling and languages errors are corrected. </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.1003"></a></p>
<h3><strong>Version 2.2.1003 (May 3, 2007)</strong></h3>
<ul>
<li><strong> Buffer Time Functionality: The System can now handle Build up/Break down times for resources</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Make a resource invisible: We can now hide resources in resource Finder through a simple checkbox</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> E-mail subject Field: This field is now shown under 'Messages', 'Orders' and 'Reservations' in 'Daily Tasks'</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Reminder mail: The system can now be setup to send a reminder e-mail to the Organizer any given number of days in advance of the meeting</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Combo box: We now also support combo boxes in the order form</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> DB clean up: The system now contain a functionality to clean up the DB for old appointments</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Improvement in Creation/updating recurring Appointments</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Import Utility Date issue</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Add-In issues are now solved e.g. silent installation of the Add-In</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> LDAP issues are now solved</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Dutch, Swedish, French Translations </strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.1001"></a></p>
<h3><strong>Version 2.2.1001 (March 2, 2007)</strong></h3>
<ul>
<li><strong> A Modulex module where we can manage input on ModuleX screens.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Opening Hours: The system can now &ldquo;close down&rdquo; resources for a given time period so that these resources are non book able.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Virtual Resources: The system can now combine several smaller rooms into one large room and still have the possibility to book the smaller rooms separately.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Permission on Resources and Items: The system can now control who can see and edit Items and Resources controlled by the location of the person</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> 3 new reports: Week planner; Extra services; Catering</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> available Room report </strong><br /><span style="font-size: 9pt;">NEW</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.1000"></a></p>
<h3><strong>Version 2.2.1000 (January 26, 2007)</strong></h3>
<ul>
<li><strong> Access to reports: We now have the possibility to access reports form e.g. intranet sites etc.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> More reports: We have added new standard reports to the system</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Recurring meetings: The end date for the series of meetings now appears in mails.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Overview: An improved overview module</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Improved control for edit rights.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for .NET 2.0 on client side using Outlook&reg; 2007</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Filter: we can now combine the search &amp; filter options in Resource Finder.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Showing display name instead of the E-mail address of the organizer in the mails.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Dimensions for badges is now shown in cm/inches</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Comments field is attached to all messages</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Rich Text description editor</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Improved performance for the Resource Finder module</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> The Outlook&reg; add in can now be installed per Machine or User</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> The security prompt from Outlook&reg; will not be show when doing permission update inside the Resource Finder module </strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.0006"></a></p>
<h3><strong>Version 2.2.0006 (December 12, 2006)</strong></h3>
<ul>
<li><strong> Import utility now has the ability to remove items from the RC database.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> A new option inside RC allows one only to display available resources in the chosen time slot inside RC finder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Orders with a passed date can now be opened and Locked.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Property text in messages is now the Text instead of the No field. </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.0005"></a></p>
<h3><strong>Version 2.2.0005 (December 5, 2006)</strong></h3>
<ul>
<li><strong> An &ldquo;Auto Arrange Functionality&rdquo; that can &ldquo;Arrange all orders at a given time preventing any changes being made in the order.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Performance Improved. The application now runs as an automated process that enhances the performance.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The application now has a possibility to include the order number in the subject line of the order E-mail.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Furthermore the application can now handle consumed Qty. instead of only the qty. returned.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The price column now disappears, if the customers do not specify prices in the system.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> The Import utility has been updated and now works in the latest version.</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Data Loader Utility has been updated, and now the data can be migrated from RC 1.6 to RC 2.2.0005. </strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.0001"></a></p>
<h3><strong>Version 2.2.0001 (October 20, 2006)</strong></h3>
<ul>
<li><strong> The possibility to configure your own date and time format.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Deleted orders will not show up in the orders list</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Reservation view will only reflect the reservation that are in the current users location.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The Resources can now be sorted in any way in the resource finder view as well as the order of the items in the service list</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The application now allows conflicting appointments.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> The system can now register/unregister all resources at once.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Resource Central got the possibility to run Windows Authentication Mode for the website instead of having to use SQL authentication.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> A new functionality in the order form: &ldquo;Consumed Quantity&rdquo; allows us to handle the instances were extra services has been ordered during the meeting.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Auto Arrange &ndash; that allows the cantina to auto arrange all orders on a given time. A safety precaution ensuring that no changes can be made for these orders by the organizer.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> When choosing an all day event the &ldquo;show time&rdquo; in Outlook&reg; is automatically set to &ldquo;Busy&rdquo;. This means that all day events is shown in ResourceFinder.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Resource find time line will scale to the correct screen resolutions.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Users can now book directly in the calendar of the resource. This way you can book on behalf of somebody without using your own calendar.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Delivery Time is now shown as time only. The date of delivery now follows the input from the appointment in Outlook&reg;.</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> When using Auto Accept Agent the resource name is now shown in the confirmation mail subject field </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.0000"></a></p>
<h3><strong>Version 2.2.0000 (September 11, 2006)</strong></h3>
<ul>
<li><strong> Resource Central now handles Recurring Appointments</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Light Resources which creates no service e-mail(s) from resources</strong><br /><span style="font-size: 9pt;">New license possibility</span></li>
<li><strong> A German translation is now included</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Tool tip information now available in ResourceFinder</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Cancellation e-mail does not have order form link</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Reports display name instead of numbers</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> License name is now displayed correctly</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Various translations bugs corrected</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Time zone format corrects in XML-file </strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.1.0000"></a></p>
<h3><strong>Version 2.1.0000 (May 22, 2006)</strong></h3>
<ul>
<li><strong> Time zone handling</strong><br /><span style="font-size: 9pt;">New module</span></li>
<li><strong> Expanded visitor features</strong><br /><span style="font-size: 9pt;">New module</span></li>
<li><strong> Various bug fixes </strong><br /><span style="font-size: 9pt;">Improved</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.0.0000"></a></p>
<h3><strong>Version 2.0.0000 (April 8, 2006)</strong></h3>
<ul>
<li>Initial release with</li>
<li><strong> Visitor</strong><br /><span style="font-size: 9pt;">New module</span></li>
<li><strong> Order status</strong><br /><span style="font-size: 9pt;">New module</span></li>
<li><strong> My Meetings</strong><br /><span style="font-size: 9pt;">New module</span></li>
<li><strong> E-sign integration</strong><br /><span style="font-size: 9pt;">New module</span></li>
<li><strong> ResourceFinder (formerly know as RoomFinder) </strong><br /><span style="font-size: 9pt;">Improved</span></li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Resource Central can be found
here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 4.1.0004.0042 HOTFIX 1 (JUNE 21, 2019) - _DUE TO ISSUES
ON FORMS, THIS RELEASE IS BEING DECOMMISSIONED. _

_PLEASE SEE KNOWN ISSUES FOR RESOURCE CENTRAL. IF YOU ARE USING THIS
RELEASE PLEASE CONTACT SUPPORT WITH ANY QUESTION._

Production date: June 21, 2019 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-7, 4.0 Service Release
1-4 and all released versions of 4.1 

Version number overview:
 Resource Central: 4.1.0004.0042
 Resource Central Database: 4.1.0004.0042
 Resource Central Sync Service: 4.1.0004.0042
 Resource Central Configuration Tool: 4.1.4.1
 Resource Central Digital Signage Service: 4.1.4.1
 Outlook(R) 2010, 2013 and 2016 32bit COM Add-in: 4.00.0141
 Outlook(R) 2010, 2013 and 2016 64bit COM Add-in: 4.00.0141
 Outlook(R) Add-in for Windows and Mac: 1.5.20 

Compliant with Resource Central Outlook COM Add-in version 4.00.0064,
84, 93, 96, 101, 111, 115, 137, 139 and 141
 Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22 

	* RESOURCE CENTRAL MAINTENANCE SERVICE
New 193478 
	* MERGE OF 4.0 HOTFIX 6
New 
	* MOVE SYNC EXCHANGE STATUS TO RESOURCE/EXCHANGEPROPERTIES SECTION
New 192544 
	* RENAMING RESOURCE DOES NOT HAVE EFFECT ON EXISTING ORDERS
Fixed 160011 
	* MINIMUM HRS. NOT RESPECTING WEEKLY HOLIDAYS PARAMETER 
Fixed 185012 
	* EXTRA SERVICES STD REPORT SORTING ORDER
Fixed 190701 
	* PROPERTY ORDER NOT DELETED
Fixed 190795 
	* NEW LOCATIONS AND CATEGORIES ARE NOT VISIBLE TO ALL ROLES
Fixed 191862 
	* VIRTUAL RESOURCE RESERVATION STAYS IN PROGRESS IN BOOKING MANAGER
Fixed 191863 
	* TEXT AREA FORMATTED DATA LOSSES FORMATTING WHEN ORDER IS UPDATED.
Fixed 191877 
	* DELETE CATEGORY - TEXT IN DIALOGUE BOX CHANGED
Fixed 192283 
	* BULK UPDATE OF IMAGE
Fixed 192674 
	* SHARED ORDER FORM - NEW RESERVATION EMAIL SENT (SEND EMAIL SET TO
NO)
Fixed 193616 
	* RESOURCE FINDER - NOT SHOWING RESOURCE WHEN BOOKING A RECURRING
MEETING AND USING PERMISSIONS
Fixed 193907 
	* RESOURCE FINDER - IMAGE MOUSEOVER ISSUE
Fixed 193935 
	* GERMAN TRANSLATION - BESTELLUNG CHANGED TO BESTELLUNG
Fixed 194295 
	* VIRTUAL RESOURCES CREATING SEPARATE RESERVATIONS IN RC
Fixed 195600 
	* REPORTS DON'T ACCOUNT FOR USERS LOCATION
Fixed 195601 
	* VISITORS NOT CREATED FOR NEW MEETING
Fixed 195666 
	* PERMISSION SYNC SERVICE FAILURE WITH RESOURCES NO LONGER IN
REALTIME SERVICE
Fixed 195680 
	* RESOURCE FINDER TOOLTIP ON MEETINGS
Fixed 196084 
	* RESOURCE FINDER - MEETING START AND END TIME BEHAVIOR
Fixed 196216 
	* CANTINA REPORT - ERROR WHEN SAVING TO PDF
Fixed 196461 
	* CHANGE OF AVAILABILITY ON ITEM
Fixed 197320 
	* RESOURCE FINDER LOAD PROBLEMS
Fixed 197720 
	* COM ADD-IN - WINDOWS CUMULATIVE UPDATE1809
Fixed 193414 
	* COM ADD-IN CUSTOM INSTALL LOCATION ISSUE
Fixed 191028 
	* COM ADD-IN: SQLDATETIME OVERFLOW. MUST BE BETWEEN 1/1/1753 12:00:00
AM 
Fixed 190059 
	* COM ADD-IN ISSUE WITH EXTERNAL LINKS
Fixed 202274 
	* 190052, 190055, 190058, 193319, 191605, 193872, 195800, 195850
Minor bug fixes 

NEW FEATURES IN RESOURCE CENTRAL 4.1 SERVICE RELEASE 2

Overview of What's new in Resource Central version 4.1 Service Release
2 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/602/83/whats-new-in-resource-central-41-service-release-2]


VERSION 4.1.0003.0159 SERVICE RELEASE 2 (APRIL 10, 2019)

Production date: April 10, 2019 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-5, 4.0 Service Release
1-4 and all released versions of 4.1 

Version number overview:
 Resource Central: 4.1.0003.0159
 Resource Central Database: 4.1.0003.0159
 Resource Central Sync Service: 4.1.0003.0159
 Resource Central Configuration Tool: 4.1.0003.0159
 Resource Central Digital Signage Service: 4.1.0003.0159
 Outlook(R) 2010, 2013 and 2016 32bit COM Add-in: 4.00.0139
 Outlook(R) 2010, 2013 and 2016 64bit COM Add-in: 4.00.0139
 Outlook(R) Add-in for Windows and Mac: 1.5.20 

Compliant with Resource Central Outlook COM Add-in version 4.00.0064,
84, 93, 96, 101, 111, 115, 137, 139 and 141
 Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22 

	* KIOSK PRIVACY MODE
New 173674 
	* OUTLOOK ADD-IN: RECURRING MEETINGS (CLICK TO RUN FOR WINDOWS AND
OUTLOOK 2019 FOR WINDOWS)
New 178157 
	* OUTLOOK COM ADD-IN: RESOURCE AVAILABILITY INFORMATION ON RECURRING
MEETING
New 187620 
	* RF SETTINGS - SWITCH FOR DISPLAY OF FLOORPLAN AND ATTENDEES
New 182971 
	* ORDERS AND RESERVATION - SEARCH ACROSS DATES 
New 180478 
	* RESOURCE AS FILTER IN REPORT "BOOKINGS"
New 181438 
	* MOUSE-OVER ON IMAGE LIST
New 157334 
	* SYNC EXCH. STATUS ERROR IN RECALCULATION OF RUN TIME
Fixed 
	* ORDERS - RENAME DELIVERY ERROR
Fixed 192288 
	* ORDERS - WEEKDAY (FROM) WRONG IN ALL DAY EVENTS
Fixed 192798 
	* ORDERS FOR MULTIDAY MEETINGS SHOWS UP ON ALL DAYS UNDER ORDERS
Fixed 190970 
	* NEW NODES (LOCATIONS AND CATEGORIES) ARE NOT VISIBLE AFTER CREATION
Fixed 192930 
	* ISSUE WITH ITEMS DROP DOWN WHEN ORDERING MULTIPLE DELIVERIES AND
MULTIPLE ROOMS
Fixed 192978 
	* PERMISSIONS - VIRTUAL RESOURCES ONLY SHOW UP IN RF WHEN CLICKING ON
AVAILABLE RESOURCES
Fixed 190654 
	* SUPPRESS EMAIL ISSUE ON ROLES
Fixed 191917 
	* CATERING EMAILS ARE SENT TO TOO MANY LOCATIONS OR ROLES
Fixed 191268, 191882, 191964 
	* ORDER AFTER DEADLINE ISSUE
Fixed 190737 
	* ORDERS WITH STATUS='ARRANGED' AND 'CANCELLED AFTER DEADLINE' CANNOT
BE CHANGED
Fixed 191022 
	* CATERING HEADER WRONG WHEN ORDERING AFTER DEADLINE
Fixed 191964 
	* MENU ORDER CANNOT BE CANCELLED BY KITCHEN
Fixed 191211 
	* 176953, 187169, 188123, 190640, 191021, 191035, 191042
Minor bug fixes 

NEW FEATURES IN RESOURCE CENTRAL 4.1 SERVICE RELEASE 1

Overview of What's new in Resource Central version 4.1 Service Release
1 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/588/83/whats-new-in-resource-central-41-service-release-1]


VERSION 4.1.0002.0219 SERVICE RELEASE 1 (JANUARY 11, 2019)

Production date: January 03, 2019 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4, 4.0 Service Release
1-4 and 4.1 RTM 

Version number overview:
 Resource Central: 4.1.0002.0219
 Resource Central Database: 4.1.0002.0219
 Resource Central Sync Service: 4.1.0002.0219
 Resource Central Configuration Tool: 4.1.2.219
 Resource Central Digital Signage Service: 4.1.2.219
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137
 Outlook(R) 2016 Windows and Mac Add- in: 1.5.20 

Compliant with Resource Central Outlook COM Add-in version 4.00.0064,
84, 93, 96, 101, 111, 115, 137, 139 and 141
 Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22 

	* SMS/TEXT ON VISITOR ARRIVAL (PURCHASABLE FEATURE - CONTACT ADD-ON
PRODUCTS FOR MORE INFORMATION)
New 147049 
	* SINGLE SIGN ON AND MULTIFACTOR AUTHENTICATION ON RESOURCE CENTRAL
BACKEND PERSONS
New 159358 
	* BULK UPDATE OF RESOURCES TOOL
New 122381 
	* BULK IMPORT OF RESOURCES FROM REALTIME SERVICE
New 114328 
	* ORDER FORM - CATERING COMMENT BOX
New 117928 
	* ORDER FORM - SORT ORDER ON SECTIONS
New 120354 
	* ORDER FORM - CONFIGURABLE MESSAGE ON EXCEEDED DEADLINE
New 129373 
	* CUSTOM MESSAGE ON NEW RESERVATION EMAIL
New 181150 
	* COMPLETE BACKEND ACCESS FOR SYSTEM ACCOUNT
New 105293 
	* HOTFIX 5 MERGE
New 178097 
	* DISPLAY OF EXCHANGE RESOURCE PROPERTIES (SET-CALENDARPROCESSING) ON
RC RESOURCES
New 164081 
	* BACKEND USER OPTION TO EASILY CHANGE/RESET PASSWORD
New 177501 
	* BACKEND USER OPTION TO EASILY CHANGE LANGUAGE
New 177501 
	* DISPLAY ASSISTANT ORGANIZER ON TASKS
New 166354 
	* PARAMETER - NOMAILFORRESERVATINSOLDERTHAN SET TO DEFAULT 1
New 166859 
	* RESOURCES - ALLOWED CONFLICTS AND CONFLICTING MEETING. NOW PART OF
EXCHANGE PROPERTIES
Removed 183087 
	* ATTENDEE CAN USE RF TO ADD A RESOURCES
Fixed 176870 
	* KIOSK CHECKOUT LEADS TO WRONG CHECK-IN SCREEN
Fixed 181775 
	* ORDER FORM BLANK - NEW DLL FILE FOR ACCOUNT NUMBER FEATURE
Fixed 178788, 177179 

NEW FEATURES IN RESOURCE CENTRAL 4.1

Overview of What's new in Resource Central version 4.1 can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/573/83/whats-new-in-resource-central-41]


VERSION 4.1.0001.0116 RTM (OCTOBER 31, 2018)

Production date: October 31, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.1.0001.0116
 Resource Central Database: 4.1.0001.0116
 Resource Central Sync Service: 4.1.0001.0116
 Resource Central Configuration Tool: 4.1.0001.0116
 Resource Central Digital Signage Service: 4.1.0001.0116
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137
 Outlook(R) 2016 Windows and Mac Add- in: 1.5.20 

Compliant with Resource Central Outlook COM Add-in version 4.00.0064,
84, 93, 96, 101, 111, 115, 137, 139 and 141
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35,
6.4.41, 6.6.12.1 and 6.6.12.22 

	* OUTLOOK ADD-IN
New 131905 

VERSION 4.0.0012.0002 HOTFIX 7 (JUNE 21, 2019)

Production date: 06-05-2019 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release
1-6 

Version number overview:
 Resource Central: 4.0.0012.0002
 Resource Central Database: 4.0.0012.0002
 Resource Central Sync Service: 4.0.0012.0002
 Resource Central Configuration Tool: 4.0.8.11
 Resource Central Digital Signage Service: 4.0.8.11
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0139
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0139 

Compliant with Resource Central Outlook COM Add-in version 4.00.0064,
84, 93, 96, 101, 111, 115, 137, 139 and 141
 Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22 

	* FAVORITES NOT WORKING IF LOCATION CONTAINS CHILD LOCATIONS AND
LOCATION IS DESELECTED AT STARTUP
Fixed 195693 

VERSION 4.0.0011.0047 HOTFIX 6 (MARCH 19, 2019)

Production date: 14-03-2019 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-5 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.0.0011.0047
 Resource Central Database: 4.0.0011.0047
 Resource Central Sync Service: 4.0.0011.0047
 Resource Central Configuration Tool: 4.0.8.11
 Resource Central Digital Signage Service: 4.0.8.11
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0139
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0139 

Compliant with Resource Central Outlook COM Add-in version 4.00.0064,
84, 93, 96, 101, 111, 115, 137, 139 and 141
 Compliant with RealTime Service version: 6.6.12.1 and 6.6.12.22 

	* RESOURCE FINDER – HANDLING OF INCOMPLETE ORDERS AT SAVE & CLOSE
New 181871 
	* RESSOURCE FINDER - TOOLTIP ON RESERVATIONS
New 187287 
	* SAME EMAILS ARE SENT REPEATEDLY
Fixed 186037 
	* ATTENDEES TIMELINE DATE SHOWS THE FOLLOWING DAY'S DATE
Fixed 186544 
	* MISSING ITEMS ISSUE
Fixed 187170 
	* CONSUMED QTY. CANNOT BE CHANGED ON ORDERS WITH STATUS='ARRANGED'
AND 'CANCELLED AFTER DEADLINE'
Fixed 190200 
	* RF NOT SHOWING OWN MEETINGS DUE TO SPECIAL CHARACTERS IN SMTP 
Fixed 190192 
	* CHECKING IN DOES NOT RETURN TO KIOSK SELF-REG. SCREEN
Fixed 190065 
	* RF ALLOWS BOOKING CONFLICTS FOR ALL DAY APPOINTMENT 
Fixed 185782 
	* EXTRA BLANK LINES AROUND ITEM LINES IN ORDER FORM
Fixed 185010 
	* RESOURCEINFO.ASPX ERROR
Fixed 183626 
	* RF "AVAILABLE RESOURCES" BUTTON CLEARS ALL RESOURCES FROM VIEW
Fixed 183479 
	* FAVORITES OPTION ISSUE WITH SUBLOCATIONS
Fixed 183133 
	* DEFAULT BADGE IS NOT DISPLAYED IN VISITOR DETAILS
Fixed 181723 
	* KIOSK BADGE PRINT STRETCHED 
Fixed 181531 
	* RICH DESC IS NOT COPIED TO MEETING BODY
Fixed 179849 
	* RESERVATION DELETED BUT ORDERS ARE STILL ALIVE
Fixed 170385 
	* ADD-IN 139 - ATTENDEES REMOVED AFTER SELECTING RESOURCE IN RESOURCE
FINDER (RC 3.7.10.110 - MIGRATION SUPPORT TO NEWER VERSION)
Fixed 171092 
	* ADD-IN 139 - RESOURCE NOT ADDED IN OUTLOOK (RC 3.7.10.110 -
MIGRATION SUPPORT TO NEWER VERSION)
Fixed 182554 
	* RESERVATION EXCEL REPORT
Removed 186530 
	* 188783, 189998, 190056, 190726, 190730
Minor fixes 

VERSION 4.0.0010.0050 HOTFIX 5 (OCTOBER 23, 2018)

Production date: October 9, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.0.0009.0024
 Resource Central Database: 4.0.0010.0050
 Resource Central Sync Service: 4.0.0010.0050
 Resource Central Configuration Tool: 4.0.0008.0011
 Resource Central Digital Signage Service: 4.0.0008.0011
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137 

Compliant with Resource Central Outlook COM Add-in version 4.00.0064,
84, 93, 96, 101, 111, 115, 137, 139 and 141
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35,
6.4.41, 6.6.12.1 and 6.6.12.22 

	* SHARED ORDER FORM ON VIRTUAL RESSOURCE
New 156976 
	* DISPLAY TENTATIVE RESERVATIONS IN BOOKING MANAGER
New 154389 
	* MERGE OF 3.8 HF12
New 161176 
	* REMOVAL OF LOOKUP VALUE UNIQUENESS REQUIREMENT
New 161566 
	* FILTER/TABLE UI NAVIGATION BUG FIXES FOR RESOURCES, ITEMS, VISITORS
AND PROPERTIES
Fixed 156491 
	* RESERVATION OF ROOM NAME ISN’T ASSOCIATED TO THE ORDER PROPERLY
Fixed 159815 
	* TABLE COLUMN FILTERS MUST BE KEEPT WHEN ADDING OR UPDATING A RECORD
Fixed 161430 
	* ORDERFORM. PARAMETERS BUG FIXES
Fixed 161951 
	* TASK AUTOCONFIRM HANDLING OF CHANGE STATUS
Fixed 169087 
	* ORDERS REPORT - SORTED BY TIME
Fixed 169401 
	* KIOSK - WRONG ARRIVAL TIME ON LABELS WHEN USING KIOSK SELF
REGISTRATION
Fixed 171088 
	* BOOKING MANAGER NOT SHOWING MULTIDAY MEETING
Fixed 171937 
	* MINOR BUG FIXES
166409, 167711; 169970, 170547, 170548, 171925, 172564, 173020,
173110, 173158; 173343, 173670, 173701 

VERSION 4.0.0009.0024 HOTFIX 4 UPDATE (AUGUST 1, 2018)

Production date: July 30, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.0.0009.0024
 Resource Central Database: 4.0.0009.0024
 Resource Central Sync Service: 4.0.0009.0024
 Resource Central Configuration Tool: 4.0.0006.0011
 Resource Central Digital Signage Service: 4.0.0005.0065
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35,
6.4.41, 6.6.12.1 and 6.6.12.22 

	* UPGRADE ISSUE ON SQL SERVER 2012 AND 2012 R2
Fixed 

VERSION 4.0.0009.0023 HOTFIX 4 (JULY 6, 2018)

Production date: June 28, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-3 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.0.0009.0023
 Resource Central Database: 4.0.0009.0023
 Resource Central Sync Service: 4.0.0009.0023
 Resource Central Configuration Tool: 4.0.0006.0011
 Resource Central Digital Signage Service: 4.0.0005.0065
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35,
6.4.41, 6.6.12.1 and 6.6.12.22 

	* SUPPORT FOR SQL SERVER 2017
New 
	* RC SYNC SERVICE PERFORMANCE IMPROVEMENTS
Fixed 166856, 164178 
	* MERGE OF 4.0.0003.0158 AND 4.0.0007.0007
Fixed 166855 
	* MISSING RESOURCES IN APPOINTMENT, CASE SENSITIVITY OF EMAIL ADDRESS
Fixed 167512 
	* APPOINTMENTS ARE VISIBLE IN MM BUT NOT IN RF
Fixed 170192, 170189 
	* SSRS - SQL SERVER REPORTING SERVICES LINK NOT WORKING
Fixed 169673 
	* NUMBER OF ATTENDEES IS REMOVED FROM CANTINA REPORT
Fixed 167705 
	* RESOURCE FINDER - REGIONAL FORMAT SETTINGS SET TO ‘SPANISH
(COLOMBIA)’ RESULTS IN TIME FORMAT ISSUE
Fixed 169251 
	* BADGE EDITING ISSUE IN DEFAULT BADGES
Fixed 169655 

VERSION 4.00.0137 ADD-IN UPDATE (JUNE 15, 2018)

Version number overview:
 Resource Finder Add-in: 4.00.0137
 Resource Central: all versions of 3.8 and 4.0
 Outlook(R): 2010, 2013 and 2016: 32/64bit 

	* "OUT OF MEMORY" ERROR IMPROVEMENTS
Fixed 149840, 161268, 161336 
	* ATTENDEES REMOVED AFTER SELECTING RESOURCE IN RESOURCE FINDER
Fixed 161336, 167426 
	* FIRST TWO SKYPE FOR BUSINESS TEXT CHARACTERS REMOVED 
Fixed 156796 
	* POLYCOM DETAILS NOT ADDED TO BODY WHEN RESOURCES ARE CHANGED
Fixed 156797 
	* UNINSTALL NOT CLEAN ALL ADD-IN REGISTRY ENTRIES
Fixed 167704, 169141 

VERSION 4.0.0008.0011 SERVICE RELEASE 4 (MAY 18, 2018)

Overview of What's new in Resource Central version 4.0 Service Release
4 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/548/68/whats-new-in-resource-central-40-service-release-4]


Production date: May 15, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 11, 3.8 Service Release 1 (3.8.0004.0080 &
82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-3 and 4.0 Service
Release 1-3 

Version number overview:
 Resource Central: 4.0.0008.0011
 Resource Central Database: 4.0.0008.0011
 Resource Central Sync Service: 4.0.0008.0011
 Resource Central Configuration Tool: 4.0.0008.0011
 Resource Central Digital Signage Service: 4.0.0008.0011
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0115
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0115 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35,
6.4.41, 6.6.12.1 and 6.6.12.22 

	* FLOORPLAN FEATURE
New 159883 
	* NEW STATUS LEGENDS COLORS
New 142515 
	* RC PLATFORM INFORMATION
New 145027 
	* MYVISITORS VISIBILITY CONFIGURABLE AS PARAMETER
New 146983 
	* POLYCOM SOLUTION - SHOW CONFERENCE ID IN TASK COMMENTS
New 150034 
	* STANDARD ICONS FOR FORMS
New 156433 
	* KIOSK BUTTON BOARD MARGINS LAYOUT CHANGE
New 150436 
	* SETTINGS BUTTON ON MYVISITORS PAGE
New 150846 
	* KIOSK PARAMETER DEFAULT ENABLED
New 151052 
	* NEW IMPROVED COLOR PICKER
New 151140 
	* ASSISTING ORGANISER ON ORDERS
New155096 
	* KIOSK SELF REGISTRATION - OPTION TO DEACTIVATE SEARCH FOR MEETING
LIST
New 155206 
	* CUSTOM DEVELOPMENT
New 156805 
	* INCLUSION OF 3.8 HF11
New 156900 
	* MULTIDAY EVENT NOT SHOWN AS BOOKED IN RF FOR ALL DAYS
Fixed 157875, 161669 
	* FAVOURITES DOES NOT DISPLAY IN RF
Fixed 161530 
	* ORDERS REPORT DOES NOT SHOW FROM AND TO DATE IN RESULT
Fixed 161308 
	* MOUSE OVER ON OTHER MEETINGS IN RESOURCE FINDER
Fixed 164801 
	* DETAILED UTILIZATION REPORT - SPECIFY HOURS AND GROUP FILTER ERROR
Fixed 165027 
	* ORDER DETAILS NOT VISIBLE FROM ORDERS IN SPECIFIC SCENARIOS
Fixed 166674 
	* PRINT OUTS FROM ORDERS LAYOUT IMPROVEMENTS
Fixed 159737 
	* MINOR BUG FIXES
146741, 156489, 159843 160247, 161172, 161533, 164175, 164179, 164874,
166530, 167514 

VERSION 4.0.0006.0021 HOTFIX 3 (FEBRUARY 12, 2018)

Production date: February 02, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 8, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service
Release 1-3 

Version number overview:
 Resource Central: 4.0.0006.0021
 Resource Central Database: 4.0.0006.0021
 Resource Central Sync Service: 4.0.0006.0021
 Resource Central Configuration Tool: 4.0.0006.0011
 Resource Central Digital Signage Service: 4.0.0005.0065
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0115
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0115 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109,
110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 

	* VR BUFFER TIME NOT WORKING 
Fixed 150440 
	* PERFORMANCE OF EMAIL WORKFLOW - IMPROVEMENTS TO SYNC SERVICE &
DATABASE 
Fixed 157041 
	* TIME ZONE CHALLENGES WITH SINGAPORE (UTC+8)
Fixed 149889 
	* TABLE UI NAVIGATION IMPROVEMENTS - ORDERS
Fixed 157040 
	* TABLE UI NAVIGATION IMPROVEMENTS - RESERVATIONS 
Fixed 157039 
	* TASKS - CLEAN UP CANCELLED ORDER WITH DELEGATE ROOMS
Fixed 153152 
	* ADD-IN GETS DISABLED "PUBLISHER : NONE" 
Fixed 141226 
	* PURE PROPERTIES ORDER NOT INCLUDED IN ORDERS REPORT
Fixed 158080 
	* MINOR BUG FIXES
153722, 154129, 155425, 157452, 158079, 159731, 159955 and 160210 

VERSION 4.0.0005.0065 SERVICE RELEASE 3 (DECEMBER 8, 2017)

Overview of What's new in Resource Central version 4.0 Service Release
3 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/534/68/whats-new-in-resource-central-40-service-release-3]


Production date: December 01, 2017 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 8, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service
Release 1 & 2 

Version number overview:
 Resource Central: 4.0.0005.0065
 Resource Central Database: 4.0.0005.0065
 Resource Central Sync Service: 4.0.0005.0065
 Resource Central Configuration Tool: 4.0.0005.0063
 Resource Central Digital Signage Service: 4.0.0005.0063
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0111
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0111 

Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109,
110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* ASSISTANT ORGANIZER
New 151024 
	* MENU MANAGEMENT
New 129242 
	* NUTRITION INFORMATION
New 129243 
	* RESOURCE LOCATION DETAILS ON INDIVIDUAL ORDERS
New 129246 
	* ORDER STATUS NOTIFICATIONS
New 129247 
	* USER RESTRICTION POPUP AND MANDATORY ORDER FORM
New 133729 
	* NEW TOOLBAR IN MY MEETING TO MATCH RESOURCE FINDER
New 141192 
	* FOLDERS FOR IMAGES AND ENABLE BULK UPLOAD
New 128973 
	* ORDER ITEMS BASED ON NUMBER OF PERSONS
New 123942 
	* AUTOCONFIRM OF NEW TASKS
New 140493 
	* FRAME AROUND RESSOURCE IMAGE IN RESOURCE FINDER
New 142479 
	* UNLIMITED NUMBER OF CATEGORIES
New 137233 
	* COLLAPS LOCATION TREE 
New 137263 
	* RC DIGITAL SIGNAGE LOGGING LEVEL CONFIGURATION
New 92733, 95871 
	* NEW STANDARD REPORT WITH TASKS
New 140161 
	* KIOSK - BORDER ON BUTTONS
New 140028 
	* CATERING STAFF COORDINATION
New 129244 
	* DIRECTIONS IN MEETING INVITE - RICH DESCRIPTION
New 151037 
	* FILTER CATEGORIES BASED ON AND LOGIC
New 151028 
	* CHANGES TO RESERVATIONS UNDER DESIGNER/RESOURCES
New 140441 
	* CHANGE TITLE OF 'ORDER NUMBER' TO 'ORDERS' IN REPORTS
New 140423 
	* VISITORS - TWO NEW PRINT BUTTONS
New 140572 
	* RENAME RC DIGITAL SIGNAGE EXPORT FEATURE
New 141322 
	* TASKS - FILTERING AND PAGING FIXES
Fixed 154207 
	* PROPERTY ORDER NOT DELETED BEFORE DEADLINE
Fixed 145028 
	* SSO & WINDOWS 2016 FIX.
Fixed 118431 
	* CONSUMED QTY = 0 ISSUE
Fixed 137136 
	* BOOKING MANAGER & MOBILE DEVICE BOOKINGS CAUSE MALFUNCTION
Fixed 128117 
	* AVAILABLE RESOURCES FILTER VS. SELECTED LOCATION
Fixed 141547 
	* TASKLIST.AUTOREFRESH RETURNS TO FIRST PAGE
Fixed 154399 
	* MINOR BUG FIXES
79263, 127039, 129329, 132843, 140137, 140138, 144170, 146622, 146979,
147367, 149844, 151037 

VERSION 4.0.0003.0134 SERVICE RELEASE 2 (SEPTEMBER 22, 2017)

Overview of What's new in Resource Central version 4.0 Service Release
2 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/528/68/whats-new-in-resource-central-40-service-release-2]


Production date: September 14, 2017 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 8, 3.8 SR1 (3.8.0004.0080 & 82), 3.8 SR2, 4.0
RTM, 4.0 Hotfix 1 + 2 and 4.0 Service Release 1 

Version number overview:
 Resource Central: 4.0.0003.0134
 Resource Central Database: 4.0.0003.0134
 Resource Central Sync Service: 4.0.0003.0134
 Resource Central Configuration Tool: 4.0.0003.0120
 Resource Central Digital Signage Service: 4.0.0003.0120
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0101
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0101 

Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109,
110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* MULTIROOM ORDERING
New 107423 
	* MERGE OF 3.8 SERVICE RELEASE 2
New 129593 
	* SERVICE PROVIDER – CREATING A NEW ORDER
New 115854 
	* MY MEETING – VISITOR INVITES
New 114309 
	* HIDE GROUPS WITH NO AVAILABLE ITEMS
New 117932 
	* PERFORMANCE IMPROVEMENTS OF RC ON LARGE DATABASE
New 136979 
	* CONFIGURABLE SUPPORT CONTACT DETAILS
New 129328 
	* CHANGE 'ATTENDEES' TO 'VISITORS'
New 137374 
	* VERSION HISTORY TABLE
New 133790 
	* FEATURE TO CLEAN UP HISTORICAL VISITOR DATA
New 136867 
	* ADD-IN DEPLOYMENT WITH NEW INSTALLATION PARAMETER
"DEFAULT_LOCATION"
New 141605 
	* TASKS CANNOT BE CONFIRMED
Fixed 133803 
	* SAVE & CLOSE BUTTON REMOVED IN OUTLOOK ADD-IN V. 4
Fixed 128027 
	* REPORT PRINTS AN ADDITIONAL BLANK PAGE
Fixed 139691 
	* ERROR IN TEMPORARYSYNCHRONIZATION - RESULT MANY CANCELLATION EMAILS
Fixed 140217 
	* RF - WRONG PRICE CALCULATION WITH , AS SEPARATOR
Fixed 140253 
	* RF ISSUE WITH SHARED CALENDAR
Fixed 135995 
	* TRANSLATIONS ISSUE IN DK EMAILS
Fixed 144127, 140332, 144156 
	* DETAILED UTILIZATION REPORT DOES NOT USE 'LOCATIONS' AS FILTER,
WHEN SELECTED
Fixed 129605 
	* COULD NOT LOAD FILE OR ASSEMBLY 'REALTIMECALENDARCLIENT
Fixed 127909 
	* MINOR BUG FIXES
141189, 140224, 140124, 140089, 140063, 140046, 139825, 139577,
139691, 137373, 135915,135626, 134784, 132765, 129524, 129605, 129852,
79604, 64848, 63692, 61642, 46436, 39749, 33981 and 31498 

VERSION 4.0.0002.0077 SERVICE RELEASE 1 (JUNE 14, 2017)

Overview of What's new in Resource Central version 4.0 Service Release
1 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/521/68/whats-new-in-resource-central-40-service-release-1]


This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 8, 3.8 SR1 (3.8.0004.0080 & 82), 3.8 SR2, 4.0
RTM, 4.0 Hotfix 1 & 2 and 4.0 SR1 

Version number overview:
 Resource Central: 4.0.0002.0077
 Resource Central Database: 4.0.0002.0077
 Resource Central Sync Service: 4.0.0002.0077
 Resource Central Configuration Tool: 4.0.0002.0077
 Resource Central Digital Signage Service: 4.0.0002.0077
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84, 93 and 96
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84, 93 and 96


Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109,
110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* POLYCOM VIDEO CONFERENCE INTEGRATION
New 94717 
	* REDESIGN OF THE KIOSK SOLUTION - NEW FEATURES AND LAYOUT OPTIONS
New 105562 
	* TYPE IN START/END TIME
New 115225 
	* RESOURCE CENTRAL FRONT PAGE - POSSIBILITY TO SELECT DEFAULT VIEW
New 105233 
	* BOOKING MANAGER LAYOUT IMPROVEMENTS
New 105232, 114311, 105606, 114314, 105607 
	* EDITABLE ARRIVAL TIME OF VISITORS IN RESOURCE CENTRAL
New 106967 
	* FILTERING ON SEVERAL LISTS
New 106935 
	* IMPORT VISITOR EMAIL IS NO LONGER REQUIRED FIELD
New 107437 
	* VISITOR AUTOMATICALLY MARKED AS CHECKED IN WHEN VISITOR BADGE IS
PRINTED
New 107438 
	* RESOURCE CENTRAL SCREEN IMPROVEMENTS - DELETED LIST HEADERS
New 122277 
	* VISITOR - ENTERING THE VISITOR LIST, THE CURSOR IS IN THE BARCODE
FIELD
New 105571 
	* MINOR CHANGES AND BUG FIXES
Fixed 114334, 105608, 106934, 107301, 105611 

VERSION 4.0.0001.0376 HOTFIX 2 (MAY 17, 2017)

This version can upgrade the following versions of Resource Central:
4.0 RTM and Hot fix 1 

Version number overview:
 Resource Central: 4.0.0001.0376
 Resource Central Database: 4.0.0001.0376
 Resource Central Sync Service: 4.0.0001.0376
 Resource Central Configuration Tool: 4.0.0001.371
 Resource Central Digital Signage Service: 4.0.0001.371
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84 and 93
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84 and 93 

Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0 

	* ATTENDEES REMOVED FROM THE OUTLOOK INVITATION
Fixed 129954 

VERSION 4.0.0001.0375 HOTFIX 1 (APRIL 26, 2017)

This version can upgrade the following versions of Resource Central:
4.0 RTM 

Version number overview:
 Resource Central: 4.0.0001.0375
 Resource Central Database: 4.0.0001.0375
 Resource Central Sync Service: 4.0.0001.0375
 Resource Central Configuration Tool: 4.0.0001.371
 Resource Central Digital Signage Service: 4.0.0001.371
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84 and 93
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84 and 93 

Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0 

	* TOO MANY MAILS SENT IN TWO STEP ORDERING
Fixed 127804 

NEW FEATURES IN RESOURCE CENTRAL 4.0

Overview of What's new in Resource Central version 4.0 can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/500/68/whats-new-in-rc-40]


VERSION 4.0.0001.0371 RTM (JANUARY 18, 2017)

This version can upgrade the following versions of Resource Central:
3.7.10 SR2, 3.8, 3.8 Hotfix 1 - 8 and 3.8 SR1 (3.8.0004.0080 & 82) 

Version number overview:
 Resource Central: 4.0.0001.0371
 Resource Central Database: 4.0.0001.0371
 Resource Central Sync Service: 4.0.0001.0371
 Resource Central Configuration Tool: 4.0.0001.371
 Resource Central Digital Signage Service: 4.0.0001.371
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064 and 84
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064 and 84 

Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0 

	* NEW USER INTERFACE RESOURCE CENTRAL BACKEND
New 23349 
	* NEW RESOURCEFINDER AND MYMEETING DESIGN
New 79258 
	* NEW RESOURCE CENTRAL EMAIL DESIGN
New 84548 
	* MESSAGE MERGED INTO ORDER VIEW
New 83953 
	* ENHANCE RESOURCE CENTRAL WEB BACKEND SO THAT USER CAN USE IT WITH
KEYBOARD ONLY
New 52238 
	* FILTERING ON RESOURCE, VISITOR, RESERVATION AND ORDER VIEW LISTS
New 
	* ORDER FORM - DISPLAY COMPANY FIELD UNDER ATTENDEES
New 99948 
	* FAVOURITES - LOCATIONS WITH SUB-LOCATIONS 
New 17131 
	* WINDOWS 2008 (R2) FROM INSTALLER SUPPORT
Removed 
	* MICROSOFT EXCHANGE SERVER 2010 AND MICROSOFT OUTLOOK 2010 (32 AND
62 BIT)
Removed 

VERSION 3.8.0013.0005 HOT FIX 12 (APRIL 9, 2018)

This version can upgrade the following versions of Resource Central:
3.7.10 Service release 2, 3.8, 3.8 Hotfix 1-8 and 11 and 3.8 Service
release 1 & 2 

The service release contains all improvements from earlier RC 3.8
Hotfixes 

Version number overview:
 Resource Central: 3.8.0013.0005
 Resource Central Database: Database version 3.8.0013.0005
 Resource Central Sync Service: Database version 3.8.0013.0005
 Resource Central Configuration Tool: 3.8.0002.0012
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0115
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0115 

Compliant with RealTime Service version: 6.4.27, 6.4.31,
6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 (Exchange
Online/on premise) 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* QOUTA EXCEED IN ORDER REPORT 
FIxed 159677 
	* VIRTUAL RESOURCE BOOKING INCORRECT IN RC DATABASE
Fixed 159813 
	* MESSAGE FOR NO ORDER ALIGNED WITH DEADLINE 
Fixed 160250 

VERSION 3.8.0012.0012 HOT FIX 11 (DECEMBER 8, 2017)

This version can upgrade the following versions of Resource Central:
3.7.10 Service release 2, 3.8, 3.8 Hotfix 1-8 and 3.8 Service release
1 & 2 

The service release contains all improvements from earlier RC 3.8
Hotfixes 

Version number overview:
 Resource Central: 3.8.0012.0012
 Resource Central Database: 3.8.0012.0012
 Resource Central Sync Service: 3.8.0012.0012
 Resource Central Configuration Tool: 3.8.0002.0012
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 80 , 93 and
96
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 80 , 93 and
96 

Compliant with RealTime Service version: 6.4.27, 6.4.31,
6.4.31.109-110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 (Exchange
Online/on premise) 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* RC3.8 COMPLIANCE WITH RTS VERSION 6.4.27 AND ONWARDS
New 133609, 142546 
	* PARAMETER TO STOP MOVING ORDERS AFTER DEADLINE
New 120269 
	* SAVE AND CLOSE BUTTON IS DISABLED
Fixed 134016 
	* DISPLAYING HTML CODE IN THE COMMENT ON ORDERS
Fixed 123765 
	* DISABLE RESOURCEFINDER WHEN OPENING APPOINTMENT AS ATTENDEE 
Fixed 124022 
	* MY MEETINGS - DEADLINE DOESN'T WORK, WHEN ITEMS ARE LISTED IN
'NON-CLASSIC' VIEW
Fixed 127867 
	* ORDER IS CANCELLED WHEN CHANGE RESOURCE IN DEADLINE TO ANOTHER
RESOURCE IN DEADLINE.
Fixed 129799 
	* SLOW PERFORMANCE IN RESERVATIONS
Fixed 129883 
	* DEADLINE FOR CATERINGRECURRING: ORG CAN'T CHANGE ORDER FOR
OCCURRENCE (THAT NOT IN DEADLINE). 
Fixed 129914 
	* 116692, 122674, 136033, 144244, 144245
Minor bug fixes 

VERSION 3.8.0009.0007 SERVICE RELEASE 2 (MARCH 6, 2017)

This version can upgrade the following versions of Resource Central:
3.7.10 SR2, 3.8, 3.8 Hotfix 1-8 and 3.8 SR1 

The service release contains all improvements from earlier RC 3.8
Hotfixes 

Version number overview:
 Resource Central: 3.8.0009.0007
 Resource Central Database: 3.8.0009.0007
 Resource Central Sync Service: 3.8.0009.0007
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 80 and 93
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 80 and 93 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133,
6.4.22.06.4.31, 6.4.31.109, 110 and 6.4.35 (Exchange Online/on
premise) 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* IMPROVED HANDLING OF DELEGATE AND PERMISSIONS ON STANDARD, SHARED
ORDER FORM AND VIRTUAL RESOURCES
New 105559, 117936 
	* EXCLUDE ATTENDEES WITH SPECIFIC DOMAINS FROM VISITORS
New 58855 
	* NOTIFICATION OF ORDER FORM CHANGES BETWEEN SERVICE PROVIDERS
New 95096 
	* CHANGED NAME AND SUB NAME OF RESSOURCE FINDER AND MY MEETINGS
BUTTONS IN OUTLOOK
New 100245 
	* RF MUST BE CLOSED IF MEETING INVITE IS CLOSED WITH BEING SAVED
New 103515 
	* UPDATE OF SYSTEM EMAIL USAGE INFORMATION
New 96141 
	* DIGITAL SIGNAGE SERVICE - ORGANIZER INCLUDE AS OUTPUT
New 98436 
	* DISPLAY CONFIGURATION OPTION OF MOUSE OVER IN THE RESOURCE LIST IN
RESOURCE FINDER
New 64884 
	* ORDER REPORT CAN BE GENERATE ON A SPAN OF DAYS
New 53199 
	* START AND END DATE OF MULTIDAY RESERVATIONS IN TOOL TIP AND IN
RESERVATION SECTION IN RC
New 39703 
	* ITEM QUOTA IS EXCEEDED
Fixed 116712 
	* MEETING REQUEST WITH A LARGE NUMBER OF ATTENDEES IS SLOWED DOWN BY
RF 
Fixed 114564 
	* CHANGE OF LOCATION DELETES SELECTED RESOURCES IN RESOURCE FINDER
Fixed 116587, 115391, 114529 
	* ORDER STATUS BUTTON NOT WORKING IN MY MEETING
Fixed 122067 
	* LOCATION FIELD WRONG, WHEN BOOKING STANDARD RESOURCE AND LIGHT
RESOURCE IN THE SAME APPOINTMENT. FIXED IN BOTH ADD IN AND BACKEND
Fixed 69151, 94177 
	* MINOR BUG CHANGES
Fixed 36802, 39712, 40997, 40998, 84031, 96025, 100606, 108803,
104615, 105560, 116585, 115842 

VERSION 3.8.0006.0002 HOTFIX 8 (NOVEMBER 25, 2016)

This version can upgrade the following versions of Resource Central:
3.7.10, 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4,
3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 & 82) 3.8 Hotfix 6 and 3.8 Hotfix
7. 

The Hotfix contains all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064 

	* OUTLOOK WARNING: A PROGRAM IS TRYING TO ACCESS EMAIL...
Bug fix 97953 

When you request a download from www.add-on.com or contact support to
request the hotfix, you will receive a download link. For simplicity
reasons the download will contain Resource Central version
3.8.0006.0002 Hotfix 7 as well as 3.8.0006.0002 Hotfix 8.

VERSION 3.8.0006.0002 HOTFIX 7 (NOVEMBER 14, 2016)

This version can upgrade the following versions of Resource Central:
3.7.10, 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4,
3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 & 82) and 3.8 Hotfix 6. 

The Hotfix contains all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Resource Central: 3.8.0006.0002
 Resource Central Database: 3.8.0006.0002
 Resource Central Sync Service: 3.8.0006.0002
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.0.0056
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.0.0056 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &
6.4.22.0 (Exchange Online/on premise) 

What is new in the Outlook Add-in? 

	* IT IS NO LONGER BASED ON INTERNET EXPLORER, IE EXECUTION MODE OR
VSTO. 
New 71326 
	* IT WILL IMPROVE LOAD PERFORMANCE. 
New 71326 
	* IT IS COMPATIBLE WITH OLDER RESOURCE CENTRAL VERSIONS. 
New 71326 
	* IT SUPPORTS SCRIPTED DEPLOYMENT
New 71326 
	* INCOMPATIBILITY BETWEEN MCAFEE DLP AND RC ADD-IN
Fixed 84524 
	* OUTLOOK INDICATES MEETING HAS CHANGED WHEN IT HAS NOT 
Fixed 84664 

VERSION 3.8.0005.0005 HOTFIX 6 (OCTOBER 19, 2016)

This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4, 3.8
Hotfix 5, 3.8 SR1 (3.8.0004.0080 & 82). 

The Hotfix contains all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Resource Central: 3.8.0005.0005
 Resource Central Database: 3.8.0005.0005
 Resource Central Sync Service: 3.8.0004.0080
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &
6.4.22.0 (Exchange Online/on premise) 

	* SALES PRICE BUG 
Fixed 87835 
	* IMPROVED OVERVIEW LOAD PERFORMANCE 
Fixed 92319 
	* 92134, 92344, 91523
Bug fixes 

VERSION 3.8.0004.0082 SERVICE RELEASE 1 (SEPTEMBER 8, 2016)

Please see What's new in Resource Central version 3.8 SR1
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38]


This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4 

The service release contains all improvements from earlier RC 3.8
Hotfixes 

Version number overview:
 Resource Central: 3.8.0004.0082
 Resource Central Database: 3.8.0004.0082
 Resource Central Sync Service: 3.8.0004.0080
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &
6.4.22.0 (Exchange Online/on premise) 

	* BUG CHANGES
Fixed 85930, 85690, 85689 
	* SUPPORT FOR SQL SERVER 2008, 2008 R2
Removed 

VERSION 3.8.0004.0080 SERVICE RELEASE 1 (AUGUST 26, 2016)

Please see What's new in Resource Central version 3.8 SR1
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38]


This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4 

The Hotfix contains all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Resource Central: 3.8.0004.0080
 Resource Central Database: 3.8.0004.0080
 Resource Central Sync Service: 3.8.0004.0080
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &
6.4.22.0 (Exchange Online/on premise) 

 	* BOOKING MANAGER - BOOKING MANAGER GUIDE: HOW TO ENABLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/488/61/RESOURCE-CENTRAL---BOOKING-MANAGER-USER-GUIDE]

New 

	* SUPPORTS NORWEGIAN LANGUAGE
New 71646 
	* IMPORT GUESTLIST FROM MICROSOFT EXCEL SPREADSHEET
New 64904 
	* BUFFER TIME ON VIRTUAL RESOURCES
New 37835 
	* CREATE ORDERS IN RC – REGARDLESS OF DEADLINES 
New 30120 
	* LAYOUT CHANGES TO REMINDER EMAILS, PRICES AND RELATIONS
New 40238, 39697, 39782 
	* SUPPORT WORKING ELSEWHERE STATUS IN EXCHANGE 2013/OFFICE 365
Fixed 16567, 77458 
	* PRICE OF MENU ITEMS MISSING IN DROPDOWN UNDER SERVICES SECTION
Fixed 36903 
	* SSL ON WEBSITE BREAKS RCTWAIN FUNCTION 
Fixed 46443 
	* DISABLE RESOURCEFINDER WHEN OPENING APPOINTMENT AS ATTENDEE
Fixed 55569 
	* RESERVATIONS DOES NOT CONTAIN SUBJECT IN RESOURCE CENTRAL BACKEND
Fixed 67624 
	* IF MANY SERVICES ARE SELECTED WITHIN MY MEETINGS, THEN WINDOW
FREEZES
Fixed 71234 
	* ITEM FORMAT IS NOT CONSISTENT BETWEEN RESOURCE FINDER AND ORDER
FORM
Fixed 71327 
	* EASIER UPDATE OF REPORTS WITH VISIBLE LINK UNDER PROPERTIES
Fixed 75423 
	* VARIOUS MINOR BUG CHANGES
Fixed 48405, 58824, 69082, 71572 and 75757 

VERSION 3.8.0003.0003 HOTFIX 5 (MARCH 16, 2016)

This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4 

The Hotfix contain all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Resource Central: 3.8.0003.0003
 Resource Central Database: 3.8.0003.0003
 Resource Central Sync Service: 3.8.0002.0011
 Resource Central Configuration Tool: 3.8.0002.0010
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.3.31.0, 6.4.17.0,
6.4.17.102, 6.4.17.118, 6.4.17.133 & 6.4.22.0 

	* SUPPORT FOR SQL 2016
New 
	* THE VISITOR MODULE DID NOT SHOW A NEWLY CREATED VISITOR IN THE
VISITOR LIST
Fixed 64945 
	* RESOURCE CENTRAL CALENDAR WAS NOT SUPPORTED
Fixed 66165, 66166 
	* DAY AND MONTH WERE SWITCHED IN THE VISITOR LIST
Fixed 66305 
	* ORDERS IN MY MEETINGS COULD LOSE THE MEETING SUBJECT
Fixed 67624 

VERSION 3.8.0002.0011 HOTFIX 4 (FEBRUARY 24, 2016)

This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2 and 3.8 Hotfix 3 

Version number overview:
 Resource Central: 3.8.0002.0011
 Resource Central Database: 3.8.0002.0011
 Resource Central Sync Service: 3.8.0002.0011
 Resource Central Configuration Tool: 3.8.0002.0010
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.3.31.0, 6.4.17.118 ,
6.4.17.133 & 6.4.22.0 

	* CANTINA REPORT SORTING REVISED AND PERFORMANCE IMPROVED
New 58282, 58284, 58285 
	* SUPPORT FOR WINDOWS 10, EDGE BROWSER AND EXCHANGE 2016
New 60582 
	* CAN DISPLAY SQL SERVER REPORTING SERVICES REPORTS
New 61625 
	* DIGITAL SIGNAGE SERVER REGIONAL SETTING CONVERSION ERROR
Fixed 48088 
	* WINDOWS SINGLE SIGN ON SUPPORTED FOR INTERNET EXPLORER (ON PREMISE)
Fixed 45056 
	* CHECK MARKS AND BUSY LEGENDS ON VIRTUAL RESOURCES CORRECTED
Fixed 53127, 57330, 58867, 58923 
	* TIME FORMAT IN VISITORS OVERVIEW CORRECTED
Fixed 55535 
	* VIRTUAL RESOURCE BOOKINGS NOW MAINTAINED AFTER UPGRADE
Fixed 57317 
	* MOVING RESERVATION ACROSS VIRTUAL RESOURCES COULD CREATE WRONG
EMAILS
Fixed 58229, 61596 
	* ICON MISPLACED IN CHROME
Fixed 58821 
	* COULD NOT CHANGE CUSTOM REPORT NAME AFTER INSTALLATION
Fixed 60428 
	* ORDER FORM DROP DOWN LIST COULD NOT INCLUDE AMPERSAND (&) CHARACTER
Fixed 60604 
	* RELATIONSASSIGNMENT TABLE COULD LOOSE ASSIGNMENTS
Fixed 61626, 63648 
	* ORDER REPORT GAVE EXTRA BLANK PAGE
Fixed 61654 
	* TWO STEP ORDERING COULD FAIL ON SOME IIS SETUP
Fixed 63694 
	* ADMINISTRATOR GUIDE REVISION 41
Updated 
	* INSTALLATION GUIDE REVISION 33
Updated 
	* PARAMETER GUIDE REVISION 3.39
Updated 

Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are
compatible with this hotfix 

VERSION 3.8.0001.0292 HOTFIX 3 (DECEMBER 21, 2015)

This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1 and 3.8 Hotfix 2 

Version number overview:
 Resource Central: 3.8.0001.0292
 Resource Central Database: 3.8.0001.0292
 Resource Central Sync Service: 3.8.0001.0292
 Resource Central Configuration Tool: 3.8.0001.0241
 Resource Central Digital Signage Service: 3.8.1.0241
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.3.31.0, 6.4.17.118,
6.4.17.133 & 6.4.22.0 

	* COULD NOT UPLOAD CUSTOM MADE REPORTS ON SOME INTERNET EXPLORER
CONFIGURATIONS
Fixed 48193 
	* BETTER SENSITIVITY FOR TIME BAR AND WIDTH OF RESOURCE COLUMN IN
RESOURCEFINDER
Fixed 48194, 49281 
	* ORDER EMAIL DID NOT TAKE CONSUMED QUANTITY INTO ACCOUNT WHEN
CALCULATING TOTAL
Fixed 48234, 48383 
	* CANTINA REPORT DID NOT INCLUDE MULTIPLE SERVINGS
Fixed 48240, 52206 
	* IMPROVED MIGRATION FROM RESOURCE CENTRAL 3.6 DATABASE
Fixed 48384, 52245 
	* RESOURCE CENTRAL EMAILS DID TRANSLATE TO GERMAN
Fixed 50384 
	* PARAMETER SHOW.FOOTERTEXT DID NOT WORK
Fixed 50387 
	* WHEN SERVICE PROVIDER OPEN EMAIL FROM RESOURCE CENTRAL, THE USER
WAS DIRECTED TO RC LOGIN SCREEN
Fixed 50440 
	* CALCULATIONS IN MYMEETINGS CORRECTED
Fixed 50549 
	* THE PARAMETER MESSAGES.COMMENTS.COLUMNS WAS NOT REFLECTED INTO THE
MESSAGES AREA IN RESOURCE CENTRAL
Fixed 50569 
	* SPECIAL CHARS “.”, “_” AND “-“ ARE NOW ALLOWED IN ITEM
GROUP NAMES
Fixed 50585 
	* RESOURCE CENTRAL ROLES ACCESS CONTROL DID NOT INCLUDE A SCROLL BAR
Fixed 52224 
	* REOPENING AN EXISTING APPOINTMENT IN RESOURCEFINDER REMOVED CHECK
MARK ON SELECTED RESOURCES
Fixed 52244 
	* PRINT ORDER WHEN .NET GLOBALIZATION SET TO INVARIANT LANGUAGE
PRODUCED WRONG CALCULATIONS
Fixed 53136 
	* ADDING ORDER TO EXISTING RESERVATION PRODUCED WRONG CALCULATIONS
Fixed 53196, 53358 
	* PRINT ORDER SWAPPED DAY AND MONTH
Fixed 55380, 55395 
	* COULD ORDER CATERING ALTHOUGH DEADLINE WAS SUPPOSED TO PREVENT
ORDERING (CASE WITH RESOURCE AND USER IN DIFFERENT TIME ZONES)
Fixed 55426 
	* RESOURCEFINDER USER NAMES COULD NOT INCLUDE “ ‘ “ WHEN USING
PERMISSIONS
Fixed 55553 
	* ADMINISTRATOR GUIDE REVISION 39, PARAMETER GUIDE REVISION 3.38
Updated 
	* ADD-IN REMOVED USERS FROM MEETING REQUEST IN SPECIAL ENVIRONMENTS
Fixed 50327 
	* ADD-IN DID NOT RECOGNIZE ORDERS IN SPECIAL ENVIRONMENTS
Fixed 52210 

Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are
compatible with this hotfix

VERSION 3.8.0001.0270 HOTFIX 2 (OCTOBER 23, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This version can upgrade the following versions of Resource Central:
3.8 and 3.8 Hotfix 1. 

Version number overview:
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0063
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0063 

	* RESOURCE CENTRAL OUTLOOK ADD-IN NOW SUPPORT OUTLOOK® 2016
New 46542 

When you contact support to request the hotfix, you will receive a
download link. For simplicity reasons the download will contain
Resource Central version 3.8.0001.0270 Hotfix 1 as well as
3.8.0001.0270 Hotfix 2.

VERSION 3.8.0001.0270 HOTFIX 1 (OCTOBER 8, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This version can upgrade the following versions of Resource Central:
3.8. 

Version number overview:
 Resource Central: 3.8.0001.0270
 Resource Central Database: 3.8.0001.0270
 Resource Central Sync Service: 3.8.0001.0270
 Resource Central Configuration Tool: 3.8.0001.0241
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0060
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0060 

Compliant with RealTime Service version 6.3.31.0, 6.4.17.118,
6.4.17.133 & 6.4.22.0 

	* NEW STANDARD REPORTS: CANTINA AND EXTRA SERVICES
New 35069 
	* VISUAL IMPROVEMENTS OF STANDARD REPORTS
Fixed 39713, 39714, 40686 
	* MISSING TEXT TRANSLATIONS
Fixed 40392, 42186, 43731, 45050 
	* PARAMETER RESOURCEFINDER.UNCHECKATTENDEE DID NOT WORK
Fixed 40657 
	* FILTER DID NOT SEARCH RECURSIVELY IN SUB TREES
Fixed 41013 
	* CATEGORIES WERE NOT DISPLAYED WHEN CREATING FILTERS
Fixed 42177 
	* RESOURCE FINDER PLACED ATTENDEE IN ORDER FORM FROM PREVIOUS
UNRELATED SESSION
Fixed 42185 
	* FORMS DID NOT SUPPORT HTML TAGS
Fixed 42189 
	* ORDERS CANCELLED AFTER DEADLINE WERE NOT VISIBLE IN MESSAGES OR IN
ORDERS
Fixed 42323 
	* RESOURCE CENTRAL SIGNAGE SERVICE CONFIGURATION DID NOT WORK
Fixed 44923 
	* SYNCHRONIZATION SERVICE COULD LOSE CONNECTION TO DATABASE
Fixed 44969 
	* PROPERTY VALUES COULD NOT CONTAIN THE APOSTROPHE CHARACTER
Fixed 45005 
	* ORDER FORM DECIMAL POINT PLACED WRONG IN SOME BACKEND/FRONTEND
SETTING MIX
Fixed 46297 
	* COULD NOT OPEN ORDER FORM IN SPECIAL BACKEND/FRONT LANGUAGE MIX
Fixed 46896 
	* COULD NOT CREATE LOOKUP VALUES
Fixed 46926 
	* ADMINISTRATION GUIDE REVISION 37, PARAMETER GUIDE REVISION 3.35
Updated 
	* GUIDES ARE AVAILABLE IN ENGLISH LANGUAGE ONLY
Updated 
	* ADD-IN: ATTENDEES REMOVED FROM THE OUTLOOK INVITATION IN SPECIAL
EXCHANGE ENVIRONMENT
Fixed 40684 
	* ADD-IN: COULD NOT BE DEPLOYED IN SYSTEM CONTEXT
Fixed 42176 
	* RESOURCE CENTRAL 3.8 ADD-IN (REVISION 3.14.0058) CAN STILL WORK
WITH THE ABOVE TWO LIMITATIONS
Note 

VERSION 3.8.0001.0256 (AUGUST 19, 2015)

Please see What's new in Resource Central version 3.8
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38]


This version can upgrade the following versions of Resource Central:
3.6.; 3.7 and 3.7.10. 

Version number overview:
 Resource Central: 3.8.0001.0256
 Resource Central Database: 3.8.0001.0256
 Resource Central Sync Service: 3.8.0001.0256
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0058
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0058 

Compliant with RealTime Service version 6.3.31.0 

	* SUPPORT FOR CHROME BROWSER, SUPPORT FOR INTERNET EXPLORER NORMAL
MODE 
New 12450 
	* IMPROVED WORKFLOW IN THE MESSAGE SECTION
New 12635 
	* STANDARD REPORTS CAN BE EXPORTED TO PDF
New 12760 
	* RESOURCEFINDER USERS CAN MOVE RESERVATION AND ORDER TO ANOTHER
RESOURCE
New 12781 
	* EASY OVERVIEW - WHERE ARE PROPERTIES AND FORMS ARE USED?
New 12821, 12822 
	* ACTIVATION AND DEACTIVATION OF ITEMS
New 12827 
	* RC CONFIGURATION TOOL EXTENDED AND IMPROVED
New 13450, 28059, 28892, 28886 
	* LOGS FOR WEB BACKEND AND SYNCHRONIZE SERVICE ARE STORED IN
PROGRAMDATA FOLDER
New 16106 
	* FORM EDITOR TOOL BARS SIMPLIFIED
New 16333 
	* ALL PRIOR HOTFIX AND SERVICE RELEASE CHANGES INCLUDED
New 19611 
	* VISITOR REGISTRATION / KIOSK
New 19781 
	* ADD-IN SETTINGS ARE STORED IN CLIENT PC CONFIGURATION FILE INSTEAD
OF REGISTRY
New 20419 
	* DATABASE CLEANER ADJUSTED
New 21326 
	* NEW STANDARD REPORT: ORDER (ACCORDING TO SERVICE PROVIDER ROLE)
New 35069 
	* COULD NOT MOVE A RESERVATION OCCURRENCE IN A SERIES TO ANOTHER
RESOURCE
Fixed 21310 
	* AVAILABLE RESOURCES FEATURE DID NOT RESPECT PERMISSIONS
Fixed 28222 
	* SUPPORT FOR EXCHANGE/OFFICE/OUTLOOK 2007
Removed 17378 
	* EMAIL WINDOWS SERVICE
Removed 18344 
	* UPGRADE FROM RESOURCE CENTRAL 3.0 AND RESOURCE CENTRAL 3.5
Removed 19882 
	* STANDARD REPORTS CANTINA AND EXTRA SERVICES
Removed 39667 
	* SUPPORT FOR WINDOWS SERVER 2008
Removed 40662 
	* INSTALLATION GUIDE REVISION 31, PARAMETER GUIDE REVISION 3.33, USER
GUIDE REVISION 4
Updated 
	* GUIDES ARE AVAILABLE IN ENGLISH LANGUAGE ONLY
Updated 	* Custom made reports are not supported out of the box (will
be supported in Service Release 1)

VERSION 3.7.0010.0110 HOTFIX 5 (JULY 6, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This Hotfix can be used to patch the following version of Resource
Central: 3.7.10.0110 Service Release 2 

Version number overview:
 Outlook(R) 2007 add-in: 3.14.0032
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0032 

	* 32 BIT ADD-IN FOR OUTLOOK 2007/2010/2013 TEMPORARILY SHOWED
DUPLICATED OUTLOOK ATTENDEES 
Fixed 36719 

When you contact support to request the hotfix, you will receive a
download link. For simplicity reasons the download will contain
Resource Central version 3.7.0010.0110 Service Release 2 as well as
the Hotfix 5.

VERSION 3.7.0010.0110 SERVICE RELEASE 2 (JUNE 10, 2015)

The Service Release can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This Service Release can be used to patch the following version of
Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035
Hotfix 2, 3.7.0010.0069 Hotfix 3, 3.7.0010.0070 Hotfix 4 and
3.7.0010.0092 Service Release 1 

Version number overview:
 Resource Central: 3.7.0010.0110
 Resource Central Database: 3.7.0010.0110
 Resource Central Sync Service: 3.7.0010.0110
 Resource Central E-mail Service: 3.7.0010.0085
 Outlook(R) 2007 add-in: 3.14.0030
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0030
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0030
 Compliant with RealTime Service version 6.1.17.0, 6.2.10.0,
6.2.10.902,6.3.23.0, 6.3.31.0 and 6.4.17.118 (Exchange on-premise)
 Compliant with RealTime Service version 6.2.10.902, 6.3.23.0,
6.3.31.0 and 6.4.17.118 (Exchange Online)
 Not compliant with earlier add-in versions 

	* SIMPLIFIED HANDLING OF VIRTUAL RESOURCES, SHARED ORDERS AND
ONE-STEP ORDERING. NOW APPLIES TO MORE EXCHANGE ENVIRONMENTS (ADD-IN).
New 20782, 28524 
	* COULD NOT CANCEL OR UPDATE AN OCCURRENCE IN RESOURCE FINDER
(ADD-IN)
Fixed 14828, 15026, 33976 
	* RESOURCE FINDERS AVAILABLE RESOURCES DID NOT RESPECT PERMISSIONS
Fixed 28196 
	* ORDER FORM RADIO BUTTON PROPERTY WAS NOT RESTORED CORRECTLY
Fixed 28248, 33623 
	* LONG DISPLAY NAMES UNDER DAILY TASKS / OVERVIEW SECTION TRUNCATED
Fixed 28289 
	* GERMAN TYPING MISTAKES
Fixed 28302 
	* TIME OUT ISSUE WHEN RECREATING HUGE RELATIONS TABLE IN RC BACK END 
Fixed 28559, 28567 
	* STANDARD REPORT PERFORMANCE IMPROVED IN HYBRID ENVIRONMENTS
Fixed 28945 
	* ALL CUSTOM REPORTS UNDER MAINTENANCE PROGRAM MIGRATED
Fixed 28949 
	* SHOULD NOT BE POSSIBLE TO REMOVE HOST ROLE
Fixed 30448 
	* OUTLOOK DIRECT MODE COULD CAUSE ISSUES WITH DISMISSING REMINDERS
(ADD-IN)
Fixed 31764 
	* VIRTUAL RESOURCES NOT ALWAYS INCLUDED UNDER AVAILABLE RESOURCES
Fixed 33628 
	* COULD NOT OPEN SOME MSG FILES FROM DESKTOP (ADD-IN)
Fixed 33675 
	* ADMINISTRATOR GUIDE REVISION 28, PARAMETER GUIDE REVISION 3.32
Updated 

VERSION 3.7.0010.0092 SERVICE RELEASE 1 (MARCH 20, 2015)

The Service Release can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This Service Release can be used to patch the following version of
Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035
Hotfix 2, 3.7.0010.0069 Hotfix 3 and 3.7.0010.0070 Hotfix 4 

Version number overview:
 Resource Central: 3.7.0010.0092
 Resource Central Database: 3.7.0010.0092
 Resource Central Sync Service: 3.7.0010.0092
 Resource Central E-mail Service: 3.7.0010.0085
 Outlook(R) 2007 add-in: 3.14.0022
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0022
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0022
 Compliant with RealTime Service version 6.1.17.0, 6.2.10.0,
6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange on-premise)
 Compliant with RealTime Service version 6.2.10.902, 6.3.23.0 and
6.3.31.0 (Exchange Online)
 Compliant with add-in version 3.14.0020 

	* VERTICAL RF SCROLL BAR NOT VISIBLE WHEN RF DISPLAY MANY RESOURCES
Fixed 17777 
	* RF – AVAILABLE RESOURCES DID NOT USE “DEFAULT LOCATION”. THIS
CAUSED TOO MANY RESOURCES TO APPEAR AS AVAILABLE
Fixed 18385 
	* COULD NOT MOVE SINGLE BOOKING IN A RECURRENCE BOOKING
Fixed 19783 
	* RICH TEXT EDITOR COULD NOT SAVE RICH TEXT CHANGES FOR VIRTUAL
RESOURCE
Fixed 20952 
	* MAILBOX UNAVAILABLE – UNABLE TO RELAY (SPECIAL CASE)
Fixed 21267 
	* MISSING PROPERTY CAPTIONS IN “CHANGED RESERVATION” EMAIL
Fixed 21313 
	* RF STANDALONE PAGE COULD NOT UPDATE DATE
Fixed 21329 
	* ADD-IN. COULD NOT HANDLE BOOKINGS WITH NEWLINE CARRIAGE RETURN IN
SUBJECT FIEL
Fixed 23055 
	* COULD NOT DELETE LOOKUP VALUE AFTER ENABLING LOOKUPVALUEDEPARTMENT
PARAMETER
Fixed 26549 
	* ADMINISTRATOR GUIDE UPDATED (DETAILS ABOUT CANTINA REPORT)
Fixed 26765 

VERSION 3.7.0010.0070 HOTFIX 4 (JANUARY 30, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2
and 3.7.0010.0069 Hotfix 3 

Version number overview:
 Resource Central: 3.7.0010.0070
 Resource Central Database: 3.7.0010.0070
 Resource Central Sync Service: 3.7.0010.0058
 Resource Central E-mail Service: 3.7.0010.0070
 Outlook(R) 2007 add-in: 3.14.0020
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0020
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0020 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* RC SERVICE ACCOUNT LOCK OUT
Fixed 20383 

VERSION 3.7.0010.0069 HOTFIX 3 (DECEMBER 15, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1 and 3.7.0010.0035
Hotfix 2 

Version number overview:
 Resource Central: 3.7.0010.0069
 Resource Central Database: 3.7.0010.0069
 Resource Central Sync Service: 3.7.0010.0058
 Resource Central E-mail Service: 3.7.0010.0058
 Outlook(R) 2007 add-in: 3.14.0020
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0020
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0020 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* SHARED ORDER FORM FEATURE SUPPORTED
New 15163 
	* MODIFIED WORKFLOW FOR ORDERS WITH STATUS "CONFIRMED" (KB 128
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/300/0/KB128---BEHAVIOR-OF-ORDER-STATUS-AND-CONSUMED-QUANTITIES])
New 15518 
	* REMOVED LINK TO NEW RESOURCE WIZARD
New 15592 
	* SHARED ORDER FORM USER GUIDE
New 16441 
	* LOGIC OF CONSUMED QUANTITY CHANGED (KB 128
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/300/0/KB128---BEHAVIOR-OF-ORDER-STATUS-AND-CONSUMED-QUANTITIES])
New 17162 
	* UPDATED GUIDES (US-ENGLISH ONLY)
New 
	* ISSUE WHEN PRINTING RESERVATIONS AND MESSAGES
Fixed 14833 
	* NOMAILFORRESERVATIONOLDERTHAN PARAMETER GENERATED WARNING IN EVENT
LOG
Fixed 14834 
	* WRONG DUTCH TRANSLATIONS 
Fixed 14835, 14839, 14840 
	* MOUSE OVER PICTURE OF RESOURCE IS HIDDEN BEHIND THE ATTENDEES
OVERVIEW
Fixed 14838 
	* ADD-IN CHANGES
Fixed 14848, 14849, 15273, 15467, 16048, 16862 
	* SUBJECT IN GUEST HOUSE EMAIL CONFIRMATION IS NOW CONFIGURABLE BY A
PARAMETER
Fixed 15005 
	* RESOURCE NOTIFICATION MESSAGE MADE CONFIGURABLE
Fixed 15179 
	* CHARACTERS TRUNCATING
Fixed 15180 
	* DETAILED UTILIZATION REPORT SLOW ON SOME CLIENT PCS
Fixed 15301 
	* REARRANGE RC BASIC PARAMETER LAYOUT 
Fixed 15420 
	* FRENCH TRANSLATION ERROR
Fixed 16009 
	* DETAILED UTILIZATION REPORT DID NOT RESPECT RESOURCE OPENING HOURS
Fixed 16334 
	* APPOINTMENT TIME WAS DISPLAYED INCORRECTLY IN THE RESOURCE FINDER
FOR SOME TIME ZONES
Fixed 16483 
	* MISSING SCROLLBAR, WHEN ADDING MANY ROLES TO ITEMS
Fixed 16910 
	* AUTOARRANGE PARAMETER FIXED TO HANDLE PAST ORDER LINES INSTEAD OF
FUTURE ORDER LINES
Fixed 16984 
	* VISITOR PREVIEW TOO SMALL
Fixed 17136 
	* THE DEFAULT BADGES NOW HAVE SAME SIZE
Fixed 17137 

VERSION 3.7.0010.0035 HOTFIX 2 (OCTOBER 22, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033 and 3.7.0010.0034 Hotfix 1 

Version number overview:
 Resource Central: 3.7.0010.0035
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0035
 Resource Central E-mail Service: 3.7.0010.0035
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* RESOURCE CENTRAL 3.7.0010.0034 HOTFIX 1 INSTALLATION DID NOT ALWAYS
NOTIFY USER ABOUT REQUIRED ACCESS RIGHTS 
Fixed 14843 
	* CANCELLATION EMAIL WAS BLANK WHEN ONLY PROPERTIES WERE BOOKED 
Fixed 15687 
	* RECURRENCE ISSUE IN OUTLOOK® & RESSOURCEFINDER WHEN OCCURRENCES
WERE BEFORE AND AFTER DST CHANGE 
Fixed 15895 
	* CANCELLED ORDER EMAIL DID NOT CONTAIN THE ORDER INFORMATION
Fixed 16067 
	* RESERVATIONEMAIL.SHOWDETAIL PARAMETER WAS NOT WORKING IN RESOURCE
CENTRAL 3.7.0010.0034 HOTFIX 1
Fixed 16078 

VERSION 3.7.0010.0034 HOTFIX 1 (AUGUST 20, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033 

Version number overview:
 Resource Central: 3.7.0010.0034
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0033 (remark
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1])
 Resource Central E-mail Service: 3.7.0010.0033 (remark
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1])
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* AVOID RC EMAILS FOR PAST RESERVATIONS OLDER THAN A CERTAIN DATE AND
YEAR
Fixed 13355 
	* SHOWED AM/PM IN ONE STEP ORDERING IN RF
Fixed 13377 
	* CAST ERROR ON SOME CLIENT PCS WHEN RUNNING THE DETAILED UTILIZATION
REPORT
Fixed 13381 

VERSION 3.7.0010.0033 (JUNE 30, 2014)

This version can upgrade the following versions of Resource Central:
3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019;
3.6.0002.0003; 3.6.0002.0005; 3.6.0002.0006; 3.6.0002.0008;
3.7.0004.0005; 3.7.0004.0006; 3.7.0004.0008 

Version number overview:
 Resource Central: 3.7.0010.0033
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0033
 Resource Central E-mail Service: 3.7.0010.0033
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.14.0, 6.1.17.0, 6.2.10.0
and 6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* SUPPORT FOR OFFICE 365 ENTERPRISE E3 
New 5750 
	* VISITOR MODULE PHOTO CAPTURING AND SCANNER SUPPORT MIGRATED TO
WINDOWS 7 AND WINDOWS 8
New 1135 
	* DETAILED RESOURCE UTILIZATION REPORT
New 3629 
	* ACCESS TO ORDER FORM IN RESOURCE FINDER AFTER RE-OPENING EXISTING
RESERVATION
New 3647 
	* RESOURCE SELECTION NOTIFICATION FEATURE, SO USERS CAN
CONFIRM/DECLINE WHETHER THEY POSSESS CERTAIN SKILLS
New 4786 
	* DEFAULT NUMBER OF SERVICES IS NOW CONTROLLED BY A PARAMETER
New 4811 
	* ATTENDEE FEATURE IN RESOURCE FINDER
New 5749 
	* DISCONTINUED SUPPORT FOR WINDOWS SERVER 2003, EXCHANGE SERVER 2003,
OUTLOOK 2003 AND SQL SERVER 2005
New 6166 
	* EMAIL NOTIFICATION WHEN DELETION OF PAST BOOKINGS IS NOW CONTROLLED
BY A PARAMETER
New 8217 
	* ALL RESOURCE CENTRAL 3.6 HOTFIX AND RESOURCE CENTRAL 3.7 HOTFIX 1,
2 AND 3 IMPROVEMENTS MIGRATED INTO THE NEW RELEASE
New 8487 
	* COULD NOT CREATE MORE ITEMS WITH THE SAME NAME
Fixed 7462 
	* UPDATED TIME ZONE DATA
Fixed 7929 
	* IMPROVEMENTS TO THE ADD-INS
Fixed 

Release contains all bug fixes, updates and improvements from Resource
Central 3.7 Hotfix 1, 2 and 3

VERSION 3.7.0004.0008 HOTFIX 3 (MAY 12, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005; 3.7.0004.0005 hotfix 1 and 3.7.0004.0006
hotfix 2 

Version number overview:
 Resource Central: 3.7.0004.0008
 Resource Central Database: 3.7.0004.0008
 Resource Central Sync Service: 3.7.0004.0005
 Resource Central E-mail Service: 3.7.0004.0005
 Outlook(R) 2007 add-in: 3.10.0004
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0004
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0004 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

	* TEXT CORRECTIONS
Fixed 7183 
	* INSTALLER AND DATABASE UPGRADE ISSUES
Fixed 7319, 7368, 7578 
	* SUPPORT FOR APOSTROPHE IN SMTP ADDRESSES
Fixed 7367 
	* BACKEND MENU DOES NOT FOLLOW USER PERMISSIONS
Fixed 7515 
	* REGIONS VISIBLE WHEN SHARED ORDER FORM IS NOT ENABLED
Fixed 7647 
	* ISSUE BOOKING ACROSS TIME ZONE COULD CAUSE SYSTEM TO DENY ADDING
ORDER DUE TO DEADLINE PERIOD
Fixed 7677 
	* SPECIAL CHARACTER IN GROUP NAME NOT ALLOWED
Fixed 8029 
	* STANDARDIZE AND OPTIMIZE SQL CONNECTION TO IMPROVE PERFORMANCE
Fixed 8099 
	* MOVING RESERVATION DID NOT MOVE SERVICE TIME CORRESPONDINGLY
Fixed 8117 
	* ORGANIZER MISSING OUTLOOK SCHEDULING ASSISTANT ON SPECIAL CLIENT
PCS AFTER USING RESOURCE FINDER
Fixed 8184 
	* COULD NOT ADD ROOM NAMES WITH CERTAIN SPECIAL CHARS IN ROOM
NAME                  
Fixed 8532 
	* WHEN REORDERING AN ITEM, IT APPEARED TWO TIMES IN THE ORDER
Fixed 8557 
	* SUPPORT OF WINDOWS AUTHENTICATION
Fixed 8590 

Hotfix contains all bug fixes and updates from previous hotfixes of
version 3.7.x.

VERSION 3.7.0004.0006 HOTFIX 2 (MARCH 6, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005 and 3.7 hotfix 1 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Version number overview:
 Resource Central: 3.7.0004.0006
 Resource Central Database: 3.7.0004.0006
 Outlook(R) 2003 add-in: 3.10.0004
 Outlook(R) 2007 add-in: 3.10.0004
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0004
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0004 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

	* SUPPORT FOR THE UPCOMING RESOURCEBOOKING WEB APP
New 4702 
	* PARAMETER GUIDE UPDATED
New 6246 
	* RESOURCEFINDER PERFORMANCE IMPROVEMENT
Fixed 2147, 2961, 3211 
	* MISSING FREE/BUSY INFORMATION IN SCHEDULING ASSISTANT ON A VERY FEW
CLIENTS
Fixed 3195 
	* PRICE LIST REPORT NOT AVAILABLE AFTER UPGRADE
Fixed 3561 
	* SCRIPT ERROR ON SPECIAL OUTLOOK 2007 CLIENTS
Fixed 4806 
	* JAPANESE CHARACTERS ON ITEMS AND GROUPS
Fixed 4833 
	* SPECIAL CHARACTERS ON GROUP NAME IN ITEMS 
Fixed 5387 
	* VR_ARRIVALDATE PROPERTY REINTRODUCED
Fixed 6027 
	* RC RESPONSE E-MAIL SHOULD CONTAIN RESOURCE DISPLAY NAME 
Fixed 6028 
	* MASTER RECORD OF RECURRING APPOINTMENT WAS SHOWN IN RESOURCE FINDER
Fixed 6217 
	* DIFFERENT TIME ZONES FOR SERVER AND CLIENT COULD LEAD TO NOT BEING
ABLE TO BOOK
Fixed 6230 

Hotfix contains all bug fixes and updates from previous hotfixes of
version 3.7.x.

VERSION 3.7.0004.0005 HOTFIX 1 (JANUARY 21, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005 

Version number overview:
 Resource Central: 3.7.0004.0005
 Outlook(R) 2003 add-in: 3.10.0003
 Outlook(R) 2007 add-in: 3.10.0003
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0003
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0003 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

	* OUR OUTLOOK® ADD-IN’S NOW SUPPORTS OTHER THAN THE ENGLISH
REVISION OF WINDOWS
Fixed 4119 

VERSION 3.7.0004.0005 (NOVEMBER 27, 2013)

NOTE: VERSION 3.7.0004.0005 IS RELEASED FOR CLIENTS WHO USE AN ENGLISH
REVISION OF THE WINDOWS OPERATING SYSTEM. HOTFIX 1 FOR RESOURCE
CENTRAL VERSION 3.7 WILL SUPPORT OTHER LANGUAGES. 

This version can upgrade the following versions of Resource Central:
3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and
3.6.0002.0003 

Version number overview:
 Resource Central: 3.7.0004.0005
 Outlook(R) 2003 add-in: 3.10.0002
 Outlook(R) 2007 add-in: 3.10.0002
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0002
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0002 

Customers running RC 3.0.x or RC 3.5x must upgrade the add-ins
 Customers running RC 3.6 is recommended to consult Add-On Products
Support before upgrading add-ins 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

	* ONE STEP ORDERING FOR VIRTUAL RESOURCES
New 
	* ADDITIONAL ITALIAN LANGUAGE AND IMPROVEMENTS FOR OTHER LANGUAGES
New 
	* SUPPORT FOR OUTLOOK® DELEGATE FUNCTIONALITY
New 
	* IMPROVED ORDER FORM EDITOR
New 
	* REARRANGED VR CREATION FORM
New 
	* SEARCH ORDER NUMBER
New 
	* NEW STANDARD REPORT: ITEM PRICE LIST
New 
	* INVALID LICENSE/LICENSE EXPIRED MESSAGE SHOWN IN E-MAILS
Fixed 758 
	* BOOKING A LIGHT RESOURCE, WRONGLY WARNING MESSAGES WHEN BOOKING A
LIGHT RESOURCE HAS BEEN CORRECTED
Fixed 761 
	* VARIOUS MINOR PROBLEMS HAVE BEEN FIXED
Fixed 

VERSION 3.6.0002.0009 HOTFIX 8 (MAY 21, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003,
3.6.0002.0005, 3.6.0002.0006 and 3.6.0002.0008 

Version number overview:
 Resource Central: 3.6.0002.0009
 Resource Central Database: 3.6.0002.0009
 Resource Central Sync Service: 3.6.0002.0008
 Resource Central E-mail Service: 3.6.0002.0008
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* WHEN REORDERING AN ITEM, IT APPEARED TWO TIMES IN THE ORDER
Fixed 8557 
	* SUPPORT OF WINDOWS AUTHENTICATION
Fixed 8590 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0008 HOTFIX 7 (APRIL 11, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003,
3.6.0002.0005 and 3.6.0002.0006 

Version number overview:
 Resource Central: 3.6.0002.0008
 Resource Central Database: 3.6.0002.0008
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* NOW POSSIBLE TO STOP E-MAILS FLOW ON CANCELLED EVENTS IN THE PAST
New 5743 
	* PERFORMANCE IMPROVEMENT IN LOAD OF “REPLY ORDER” UNDER A
MESSAGE
Fix 3471 
	* ORDERS ON MOVED OR DELETED RESERVATIONS CAN NOW BE CHANGED
Fix 3564; 3605 
	* DELETED RECURRING APPOINTMENT WHERE WRONGLY SHOWN IN RESOURCE
FINDER
Fix 4805 
	* SPECIAL CHARACTERS IN GROUP NAME IN ITEMS
Fix 4833; 5387; 6319; 6320 
	* SCRIPT ERROR IN RESOURCE FINDER FOR OUTLOOK® 2007
Fix 4846; 6318 
	* BADGES WHERE NOT SAVED, WHEN WIDTH OR LENGTH HAVE DECIMAL VALUES
Fix 5390 
	* VALUE FOR PROPERTIES THAT INCLUDE CARRIAGE RETURN DID NOT LOOK NICE
ON E-MAILS
Fix 5751 
	* STANDARD BOOKINGS REPORT NOT ABLE TO HANDLE MULTI-DAY RESERVATIONS.
Fix 6129 
	* SQL JOB TASK RC_AOD_DELETEPRIORBOOKING FAILS DUE TO ERRONEOUS DATE
TIME FORMAT
Fix 6229 
	* NOT ABLE TO BOOK FROM RESOURCE FINDER IF TIME ZONE ON SERVER IS
DIFFERENT 
Fix 6230; 6314 
	* ERROR WHEN TYPING ' IN ORDER FORM
Fix 6947 
	* NEWFOUNDLAND TIME ZONE INFORMATION HAS BEEN UPDATED
Fix 6968 
	* APOSTROPHE IN RESOURCE E-MAIL ADDRESS NOW SUPPORTED
Fix 7332 
	* BACKEND MENU DOES NOT FOLLOW USER PERMISSIONS
Fix 7566 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0006 HOTFIX 6 (JANUARY 20, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003
and 3.6.0002.0005 

Version number overview:
 Resource Central: 3.6.0002.0006
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* EXTRA ID FIELDS ON ITEMS CAN NOW ACCEPT ALL KIND OF VALUES NOT ONLY
NUMERIC.
Fixed 4693 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0005 HOTFIX 5 (JANUARY 2, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003


Version number overview:
 Resource Central: 3.6.0002.0005
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* WHITE SCREEN IS SEEN WHEN RF HAS BEEN LOADED.
Fixed 2147 
	* PROCESSING INDICATOR IS ADDED WHEN USER PRESS REPLY BUTTON UNDER
MESSAGE VIEW.
Fixed 2869 
	* LOAD TIME FOR RESOURCEFINDER HAS BEEN IMPROVED
Fixed 2961 
	* AUTHENTICATE WINDOW SUDDENLY POP UP WHEN USING RESOURCEFINDER
Fixed 3195 
	* MISSING FREE/BUSY INFORMATION IN SCHEDULING ASSISTANT OF OUTLOOK®
WINDOW
Fixed 3195 
	* “ALL FIELD” COMBOBOX IS SHOWN IN OUTLOOK® APPOINTMENT WINDOW
WHEN RESOURCEFINDER BUTTON IS CLICKED
Fixed 3211 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0003 HOTFIX 4 (OCTOBER 21, 2013)

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018 and 3.6.0001.0019 

Version number overview:
 Resource Central: 3.6.0002.0003
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* DAILY TASKS => VISITORS => PRINT ALL BADGES DOESN'T WORK
Fixed 1301 
	* LOADING ISSUE IN MESSAGES VIEW
Fixed 1825 
	* MAILS NOT SEND FROM VISITOR MODULE
Fixed 2339 
	* REDUCE THE ERROR OF CACHING SCRIPT FILES AT CLIENT MACHINE WHEN
DOING THE UPGRADE OF RC BACKEND
Fixed 2708 
	* ISSUE WITH ORDER STATUS
Fixed 2959; 2960; 2964 
	* SOMETIME DB ERROR SCREEN APPEAR WHEN SERVICE PROVIDER SEND REPLY
FOR AN ORDER
Fixed 3041 
	* DATE MARKED AS BOLD IN "DAILY TASKS -> MESSAGE" ALTHOUGH THERE WAS
NO MESSAGE IN THAT DAY
Fixed 3049 
	* MESSAGE/ORDER VIEW DISPLAY INCORRECT RECORDS
Fixed 3190 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0019 HOTFIX 3 (SEPTEMBER 16, 2013)

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017 and 3.6.0001.0018 

Version number overview:
 Resource Central: 3.6.0001.0019
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* BACKEND, LOCATION: SUB LOCATION MUST HAVE EXTRA ID1 FIELD AS THE
ROOT LOCATION
Fixed 1571 
	* TIME ZONE ISSUE IN VISITOR MODULE
Fixed 2275; 2180 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0018 HOTFIX 2 (AUGUST 13, 2013)

This hotfix can be used to patch the following version of Resource
Central: 3.6.0001.0017 

Version number overview:
 Resource Central: 3.6.0001.0018
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* RESOURCE CENTRAL OUTLOOK® ADD-IN, INSTALLATION PACKAGE CHECK FOR
OUTLOOK® VERSION
Fixed 1443 
	* DUPLICATED RESOURCE CENTRAL OUTLOOK® ADD-IN ENTRY IN
REMOVE/UNINSTALL PROGRAM
Fixed 1724 
	* CHECK MARKS NOT SHOWN IN RF (RC 3.6)
Fixed 1775; 1596 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0018 HOTFIX 1 (JUNE 12, 2013)

This hotfix can be used to patch the following version of Resource
Central: 3.6.0001.0017 

Version number overview:
 Resource Central: 3.6.0001.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* CHECK MARKS NOT SHOWN IN RF (RC 3.6)
Fixed 1506 
	* ADD-IN DOES NOT SHOW LOCATIONS/CATEGORIES IN THE ORDER THEY ARE
PRESENTED IN THE BACKEND.
Fixed 1635 
	* LOCATION TREE SORTING CHANGES ARE NOT UPDATED IN RESOURCEFINDER
Fixed 1636 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0017 (MAY 29, 2013)

Version number overview:
 Resource Central: 3.6.0001.0017
 Outlook(R) 2003 add-in: 3.09.0013
 Outlook(R) 2007 add-in: 3.09.0013
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0013
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0013
 Installation Guide : 3.11
 User Guide : 3.03 

Note: New Outlook(R) add-in provided as a part of the release 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* SUPPORT FOR EXCHANGE SERVER 2013
New 
	* SUPPORT FOR OUTLOOK® 2013
New 
	* SUPPORT FOR WINDOWS SERVER 2012
New 
	* RESTRUCTURED INSTALLATION GUIDE
New 
	* CUSTOM FILTERS ARE NOW WORKING FOR SUB CATEGORIES
Fixed 
	* OUTLOOK® ADDRESS FIELD WAS IN SPECIAL CASES POPULATED WITH WRONG
RESOURCE E-MAIL ADDRESSES
Fixed 
	* UNCHECK LOCATION IN RESOURCE FINDER SHOWED ALL RESOURCES
Fixed 
	* IMPROVED TRANSPORT OF E-MAIL ADDRESSES BETWEEN RESOURCEFINDER AND
OUTLOOK®
Fixed 

VERSION 3.5.0008.0000 (JANUARY 8, 2013)

Compliant with RealTime Service version 6.0.0.38; 6.0.0.43 and
6.0.0.45 

	* INITIAL RELEASE OF VERSION 3.5
New 
	* NEW STYLE FOR STANDARD REPORTS
New 
	* SEMIAUTOMATIC MIGRATION FROM RC 3.0
New 
	* SUPPORTS BOOKINGS IN SHARED CALENDARS
New 
	* INTEGRATES WITH REALTIME SERVER 6 FOR INTEGRATION WITH EXCHANGE
New 
	* SUPPORTS 13 LANGUAGES (ENGLISH (US), DANISH, DUTCH, GERMAN, FRENCH,
SWEDISH, CHINESE, SPANISH, JAPANESE, PORTUGUESE, RUSSIAN, KOREAN,
FINNISH)
New 
	* IMPROVED PERFORMANCE
Improved 
	* IMPROVED STABILITY AND SUPPORT FOR LARGER AND MORE COMPLEX
MICROSOFT ENVIRONMENTS
Improved 
	* IMPROVED HANDLING OF RECURRING BOOKINGS
Improved 	* Support for running ResourceFinder in Simple mode has been
dereleased
 	* Support for Exchange Server 2007, 2010
 	* Support for SQL Server 2005, 2008, and 2012
 	* Support for Outlook(R) 2003, 2007, 2010

VERSION 3.0.2012.0120 (JULY 27, 2011)

Version number overview:
 Internet information Server: 3.0.2012.0120
 Exchange Server 2003: 3.0.2006.0000
 Exchange Server 2007 & 2010: 3.0.3000.0260
 Outlook(R) 2003: 3.0.2035
 Outlook(R) 2007: 3.0.2060
 Outlook(R) 2010 32bit: 3.0.3035
 Outlook(R) 2010 64bit: 3.0.4060
 OWA 2007 sp3R3: 2007 SP3 R3
 OWA 2010 sp1r3: 2010 SP1 R3
 Installation Guide : 1.13
 User Guide : 1.4 

	* SUPPORT FOR INTERNET EXPLORER VER. 9
New 
	* OWA INTEGRATION IS SUPPORTING EXCHANGE SERVER 2007 SERVICE PACK 3
R3 AND EXCHANGE SERVER 2010 SERVICE PACK 1 R3
New 
	* ARIADNE (MODULEX) XML EXPORT - SUPPORT FOR THE GROUPEVENT TAG (SEE
PARAMETER MODULEXGROUPEVENT)
New 
	* CORE PARAMETER PRE SETUP WHEN DOING A NEW INSTALLATION
New 
	* POSSIBLE TO RESIZE OUTLOOK® ADD-IN WINDOWS, MYMEETING AND
RESOURCEFINDER
New 
	* WARNING MESSAGES WHEN NO ORDERS HAVE BEEN ENTERED (SEE PARAMETER
RESOURCEFINDER.MSGFORNOORDER)
New 
	* EXCHANGE SERVER INTEGRATION FOR EXCHANGE SERVER 2007 AND 2010 WAS
UPDATED TO FIX ISSUES THAT COULD CAUSE THE SYSTEM TO STOP RESPONDING
Fixed 
	* IMPORT TOOL HAS BEEN UPDATED DUE TO ISSUE WITH MISSING MEETING IN
SOME SPECIAL CASES
Fixed 
	* VIRTUAL RESOURCES - ISSUE WITH VIRTUAL RESOURCES NOT ALL CHILD LOOK
OCCUPIED WHEN A VIRTUAL RESOURCES HAS BEEN BOOKED
Fixed 
	* VIRTUAL RESOURCES - ISSUE WITH WRONG OR NO ORDER FORM WAS PROVIDED
TO THE ORGANIZER
Fixed 
	* LOOKUP VALUES & E-MAIL NOT WORKING CORRECTLY
Fixed 
	* USING EXCHANGE EVENT SINKS COULD CAUSE AN OUT-OF-SYNC WHEN
CANCELLING A MEETING
Fixed 
	* RESOURCEFINDER CORRECTED AN ISSUE WHEN REOPENING AN EXISTING
MEETING
Fixed 
	* IMPORT UTILITY - CLEANUP RESOURCE CALENDAR FOR CANCELLED/DELETED
MEETINGS HAS BEEN REMOVED
Fixed 
	* SOME ISSUES WITH PLACING ORDERS ON NON WORKING DAYS HAVE BEEN
CORRECTED
Fixed 
	* DISABLE ACTIVE DIRECTORY SEARCH WITH PARAMETER
Fixed 
	* DISABLE BUTTON SEND ORDER AFTER PRESSING THE SEND BUTTON IN SOME
CASES IT COULD CAUSE THE SYSTEM TO SEND THE ORDER TWICE.
Fixed 
	* SAVE RESIZE RESOURCE NAME COLUMN FOR THE NEXT OPEN ON
RESOURCEFINDER
Fixed 
	* ADDING VERSION NUMBERING TO OUTLOOK® ADD-IN
Fixed 
	* TIME ZONE RULES UPDATED 
Fixed 

VERSION 3.0.2012.0035 (MAY 1, 2011)

	* QUOTE POPUP, MISSING ENGLISH TRANSLATIONS
Fixed 
	* ATTENDEES FUNCTION IN RESOURCEFINDER
Fixed 
	* RC EXCHANGE INTEGRATION COULD IN SOME SPECIAL CASES LOOSE
CONNECTION TO THE CLIENT ACCESS SERVER.  
Fixed 

VERSION 3.0.2012.0015 (APRIL 1, 2011)

	* RESOURCEFINDER LOADING ERRORS
Fixed 
	* ISSUE WITH CHANGING RESOURCES (THE ORIGINAL ROOM IS STILL THERE
EVEN THOUGH YOU HAVE CHANGED ROOMS)
Fixed 
	* SYNCHRONIZE: MISSING APPOINTMENT
Fixed 
	* USING WEBSERVICE FOR EXCHANGE SERVER 2007 - NOT ABLE TO BOOK
DIRECTLY INTO THE RECOURSE CALENDAR
Fixed 
	* SECURITY WHEN SENDING INFORMATION TO THE INTERNET, IT MIGHT BE
POSSIBLE FOR OTHERS TO SEE THAT INFORMATION
Fixed 
	* WRONG REGISTRY PATH FOR IDENTITY ON WEBSERVER IN WINDOW 64BITS
Fixed 
	* RESERVATIONS DOESN'T UPHOLD THE "BUFFER TIME END" MARK.
Fixed 
	* DATABASE CONNECTION MAX POOL SIZE WAS REACHED
Fixed 
	* ERROR IN CLIENT 3.0.3009
Fixed 
	* DUPLICATE MEETINGS+MAILS WHEN BOOK NEW RESERVATION
Fixed 
	* RC EXCHANGE INTEGRATION USING EXCHANGE WEBSERVICES COULD STOP.
Fixed 
	* ISSUE SHOWING "CANNOT BIND TO APPOINTMENT" IN THE EVENT LOG
Fixed 
	* ISSUE WITH SQL 2008 GERMAN EDITION
Fixed 
	* DATABASE NOT CREATED PROPERLY
Fixed 
	* MULTIPLE ORDER LINES
Fixed 
	* PROBLEM WITH THE FUNCTION ”DEADLINE FOR CATERING” IN CONNECTION
WITH MOVEMENT OF MEETINGS
Fixed 
	* REMINDER E-MAIL LAYOUT LOOK STRANGE
Fixed 
	* GETTING REMINDER E-MAIL ON DELETED MEETINGS
Fixed 
	* LONG DESCRIPTION IN A PROPERTY CREATES WRONG DISPLAY IN THE
RECEIVED ORDER CONFIRMATION.
Fixed 
	* PARAMETER RESOURCEFINDER.SHOWATTENDEES - NOT WORKING
Fixed 
	* MISSING ORDERS AND MESSAGES I RC VIEW.
Fixed 
	* ERROR WHEN STARTING OUTLOOK®
Fixed 
	* VIRTUAL RESOURCE, LACK OF CHECKING MESSAGE FOR VIRTUAL RESOURCE
Fixed 
	* RESOURCEFINDER DOUBLE NAMES - OUTLOOK® 2010
Fixed 
	* MODULEX SERVICES AUTOMATICALLY STARTING WHEN UPGRADING
Fixed 
	* NOT DISPLAY PROPERTY VALUE IN MY MEETING WITH CUSTOM HTML FORM
Fixed 
	* ITEM PRICE IS SET TO 0 IF PARAMETER ITEM.PRICE=1
Fixed 
	* WRONG ASSIGNMENT WHEN CHANGE ITEM'S ROLE
Fixed 
	* INSTALLATION ISSUES
Fixed 
	* PROBLEMS WITH UPDATING MEETINGS
Fixed 
	* ACCESS PERMISSION ISSUE 
Fixed 

VERSION 3.0.2007.0020 (OCTOBER 12, 2010)

	* SUPPORT FOR EXCHANGE SERVER 2010.
New 
	* QUOTA FEATURE WITH ITEMS IN ORDER.
New 
	* MODULEX CONFIGURATION EDITOR NOW ALLOWS TO DEFINE PASSIVE OR ACTIVE
MODE.
New 
	* BADGE DESIGN - NOW ABLE TO ADD FIELDS LIKE ARRIVAL DATE, ARRIVAL
TIME AND RESERVATION NAME ON THE BADGE.
New 
	* DEADLINE FOR CHANGING ORDERS WAS IN SOME SITUATION NOT RESPECTED.
Fixed 
	* CHECKMARK FOR SELECTED RESOURCE ISSUE WHEN UPDATING EXIST
APPOINTMENT.
Fixed 
	* PERMISSION CALCULATOR NOT WORKING CORRECTLY WHEN UAC IS ENABLED ON
SERVER.
Fixed 
	* PASSWORD IS NOW ENCRYPTED ON WINDOWS 2008.
Fixed 
	* TEXT ON ORDER FORM IS NOW CORRECTLY LEFT ALIGNED.
Fixed 
	* I CASES WHERE ATTENDEES ON ORDER FORM WAS NOT USED, IT COULD
PROVOKE A SYSTEM ERROR.
Fixed 
	* NOT POSSIBLE TO CHANGE TIMESLOT FOR AN EXISTING MEETING BY USING
RESOURCEFINDER.
Fixed 
	* BLANK RESOURCEFINDER PAGE AFTER UPGRADING.
Fixed 
	* RESOURCECENTRALOVERVIEW.ASPX IN SOME SITUATIONS WAS SHOWN AS EMPTY.
Fixed 
	* PERSON/ROLE RELATIONS INCORRECT AFTER UPGRADE.
Fixed 
	* FRENCH AND DUTCH TRANSLATION ISSUE.
Fixed 
	* DEFAULT LOCATION ISSUE RESOLVED, SOME SITUATIONS IT WAS NOT
POSSIBLE TO SET DEFAULT LOCATIONS.
Fixed 
	* BOOKING VIRTUAL RESOURCE ISSUE.
Fixed 
	* FAVORITE FUNCTION IN RESOURCEFINDER HAS BEEN SOLVED. 
Fixed 

VERSION 3.0.2006.0055 (APRIL 26, 2010)

	* USING MSMQ APPROACH FOR EXCHANGE SERVER 2003/2007 TO IMPROVE
STABILITY
New 
	* START AND END TIME MODIFICATION INSIDE RESOURCEFINDER WORK AFTER
THE SAME RULES AS OUTLOOK® DOES
New 
	* CHECKBOX ON RESOURCES IN RESOURCEFINDER WHEN EDITING AN EXISTING
MEETING.
New 
	* AN OPTION WITHIN THE UPGRADE INSTALLER FOR EXCHANGE TO INSERT IP
ADDRESS OF WEB SERVER, THEREBY AVOIDING TO MANUALLY INSERTING IT INTO
THE TXT FILE.
New 
	* AUTOMATIC INSERTION OF THE APPLICATION ROOT DIRECTORY
New 
	* POSSIBILITY FOR THE INSTALLER TO VERIFY THAT REQUIRED MSMQ IS IN
PLACE PRIOR TO THE ACTUAL INSTALL.
New 
	* IMPROVED LOGGING FOR TRACEABILITY THROUGHOUT THE APPLICATION.
New 
	* ASSIGNMENT CALCULATION. WE SUPPORT THE NESTED PARENT-CHILD
HIERARCHY.
New 
	* IMPROVED PERFORMANCE WHEN LOGGING INTO THE BACKEND OF THE
APPLICATION
New 
	* IMPROVED PERFORMANCE IN RESOURCEFINDER
New 
	* FAVORITE FUNCTION FOR ORDER FORMULAS TO REMEMBER SPECIFIC USER
VALUES (AS ACCOUNTING NUMBERS)
New 
	* ISSUE WHEN TRYING TO DRAG THE END TIME TO ANOTHER TIMESLOT
Fixed 
	* CHECKBOX ON RESOURCE WHEN DRAG TIME SLOT IN RESOURCE FINDER (ERROR
IS IN IE7)
Fixed 
	* INVISIBLE DATE PICKER (ERROR IN IE7)
Fixed 
	* ADD RESOURCE TO MY FAVORITE ISSUE.
Fixed 
	* MULTI-LANGUAGES FOR ADD TO MY FAVORITE CONTEXT MENU
Fixed 
	* SWEDISH TRANSLATION ERROR
Fixed 
	* MESSAGE BOX TEXT SAID [OBJECT] WHEN CHANGING LANGUAGE REMOVED
Fixed 
	* OPEN OTHERS MY MEETINGS FEATURE
Fixed 
	* ISSUE ABOUT DELETING MEETINGS AND ORDERS IN DEADLINE LINE PERIOD
Fixed 
	* ISSUE SORTING LOCATIONS AND RESOURCES ALPHABETICALLY
Fixed 
	* ERROR COULD NOT FIND A PART OF THE PATH 'C:PROGRAM FILES
(X86)ADD-ON PRODUCTSRESOURCECENTRALKEY.KEY'
Fixed 
	* ORDER ID IS VISIBLE IN THE CANCELLATION E-MAIL THAT IS SENT WHEN
DELETING A MEETING.
Fixed 
	* LIGHT RESOURCES BY DEFAULT DO NOT SEND ANY E-MAILS WHEN BOOKING.
Fixed 
	* SOMETIMES SHORTCUT MENU DOES NOT CLOSE PROBABLY AFTER DISPLAYING.
Fixed 
	* ERROR WHEN TRYING TO SET DEFAULT LOCATION INSIDE RESOURCEFINDER. 
Fixed 

VERSION 3.0.2004.00 (JANUARY 7, 2010)

	* NOW POSSIBLE TO SELECT START AND EN TIME BY DRAGGING INSIDE THE
GRID VIEW IN RESOURCEFINDER.
New 
	* NOW POSSIBLE TO SHOW ONLY SELECTED RESOURCES IN THE GRID VIEW
INSIDE RESOURCEFINDER.
New 
	* NOW POSSIBLE TO SHOW AVAILABLE RESOURCES ONLY INSIDE
RESOURCEFINDER.
New 
	* RESOURCEFINDER WILL HIGHLIGHT ROOMS IF THERE ARE BOOKINGS IN THE
SELECTED GRID VIEW.
New 
	* NOW POSSIBLE TO SELECT UP TO A WEEK IN THE DATE CHOOSER INSIDE
RESOURCE FINDER.
New 
	* NOW POSSIBLE TO SEND E-MAIL TO A RESERVATION OWNER DIRECTLY FROM
INSIDE RESOURCEFINDER.
New 
	* NOW POSSIBLE TO SELECT MULTIPLE CATEGORIES FROM WITHIN
RESOURCEFINDER.
New 
	* NON MODAL RESOURCEFINDER WINDOW. MEANING WINDOW DOES NO LONGER
LOCK, AND ONE CAN NAVIGATE BACK TO OUTLOOK® WITHOUT CLOSING
RESOURCEFINDER.
New 
	* NOW POSSIBLE TO CONTROL THE LAYOUT OF RESOURCEFINDER.
New 
	* THE SYSTEM CAN CREATE A TEMPORARY BOOKING.
New 
	* INCREASED PERFORMANCE WHEN USING RESOURCEFINDER.
New 
	* SCRIPT ERROR WHEN USING “&” IN THE LOCATION TREE
Fixed 
	* SCRIPT ERROR WHEN SAVING STANDARD LOCATION.
Fixed 
	* IN CERTAIN SITUATIONS ONE COULD TRIGGER MULTIPLE RESOURCE FINDER
TABS TO BE LOADED. 
Fixed 

VERSION 3.0.1067.00 (AUGUST 26, 2009)

	* USERS CAN NOW GET MORE INFORMATION ABOUT RESERVATIONS, ESPECIALLY
IN REGARDS TO WHAT HAS CHANGED IN ORDERS, AND CANCELLED E-MAILS.
New 
	* OWA INTEGRATION UPDATED TO WORK WITH THE LATEST ROLLUP 9 FOR
EXCHANGE 2007.
New 
	* BETTER RENDERING OF THE TIME SCALE HEADER IN RESOURCE FINDER.
Improved 
	* BETTER PERFORMANCE WITHIN THE RELATIONS SECTION OF RESOURCE
CENTRAL.
Improved 
	* A BETTER PERFORMANCE EXPERIENCE WHEN USING RESOURCE FINDER.
Improved 
	* EDIT TIME AN OCCURRENCE OF A RECURRING APPOINTMENT ISSUE.
Fixed 
	* ADD-IN INSTALLER ISSUES.
Fixed 
	* LOAD XML ERROR ISSUE IN MYMEETING AND RESOURCE FINDER.
Fixed 
	* SCRIPT ERROR WHEN CLICKING ON RUN ON THE SEARCH AND FILTER
FUNCTION.
Fixed 
	* REMOVE MESSAGE ABOUT TIME ZONE IN BACK END.
Fixed 
	* THE HEADLINE AND TIME IN RF SHOW THE TIME AS FORMAT ACCORDING TO
THE LOCAL WINDOWS CLIENT.
Fixed 
	* THE VERTICAL LINE ALIGNMENT INSIDE RF WHERE NOT CORRECT IN RESOURCE
LIST AND ATTENDEES LIST.
Fixed 
	* OPEN RF IN MANY APPOINTMENT FORMS ISSUE.
Fixed 
	* WRONG DISPLAY RESERVATIONS LAST MORE THAN 3 DAYS ISSUE.
Fixed 
	* LOAD XML ERROR WITH & CHARACTER IN SUBJECT OF APPOINTMENT.
Fixed 
	* DUPLICATE ORGANIZER NAMES IN THE RESERVATION’S TOOLTIP.
Fixed 
	* MEMORY LEAK FOR OUTLOOK®/RESOURCE FINDER RESOLVED.
Fixed 
	* IT’S NO LONGER POSSIBLE TO GET A MOUSE OVER ON DETAIL SECTION. 
Changed 

VERSION 3.0.1066.00 (APRIL 14, 2009)

	* ORGANIZER WILL NOW BE SHOWN IN THE TOOLTIP INSIDE THE
RESOURCEFINDER
New 
	* MODULEX DATA IS NOW RETAINED WHEN UPGRADING RESOURCE CENTRAL.
Updated 
	* OUTLOOK® SHUTDOWNS UNEXPECTEDLY IF YOU UNCHECK RESOURCEFINDER
INSIDE THE COM+ INSIDE TRUST CENTER.
Fixed 
	* GETTING WARNING FOR TIME ZONE CONVERSION EVEN AFTER SETTING
“INITIALIZE ….”
Fixed 
	* VIRTUAL RESOURCE AND AUTO ACCEPT AGENT IS NOW WORKING.
Fixed 
	* RESOURCE FINDER PRODUCING A SCRIPT ERROR IN SOME SITUATIONS
Fixed 
	* WHEN YOU ACCESS RF THE FIRST TIME AND USE THE OPTION TO SHOW
ATTENDEES, ALIAS IS USED INSTEAD OF USING THE FULL DISPLAY NAME.
Fixed 
	* IF ONE CLICKS SEND MULTIPLE TIMES IN AN ORDER FORM, THEN YOU WILL
END UP WITH MULTIPLE ORDER E-MAILS AND MULTIPLE ORDERS IN THE BACKEND.
NO FLOOD CONTROL…
Fixed 
	* SCROLLING IN RF: DETAILS ARE NOT SHOWN THOUGH THERE IS MORE
INFORMATION.
Fixed 
	* SEVERAL TRANSLATION ISSUES HAVE BEEN RESOLVED.
Fixed 
	* SELECTION OF RESOURCES IN RESOURCEFINDER WILL TAKE A LONG TIME IN
SOME CASES WHERE RECURRING MEETINGS ARE BEING BOOKED..
Fixed 
	* DATE/TIME ISSUE IF WEB SERVER TIME FORMAT IS DIFFERENT (IDENTIFIED
AT DUBAI CLIENT ENVIRONMENT).
Fixed 
	* DATE ISSUE ON 28, 29, 30, 31ST OF MONTH.
Fixed 
	* ATTENDEE DATA NOT SHOWING UP IF IT CONTAINS CAPITAL WORD
Fixed 
	* EXCHANGE: ADMIN UTILITY WAS SHOWING 2000/2003 IN TAB HEADING THOUGH
WE DON'T SUPPORT 2000 ANY MORE.
Fixed 
	* NO PROMPT AFTER CONFIGURING SYNC UTILITY AS A JOB.
Fixed 
	* PERMISSION CALCULATION PERFORMANCE IMPROVEMENT.
Fixed 
	* TODAY CHECKBOX ON SYNCH UTILITY FOR SELECTING CURRENT DATE.
Fixed 
	* RUNNING CERTAIN WINDOWS ON EXCHANGE SERVER “SYNCHRONIZER AND
PERMISSION CALCULATOR ETC.. “ MAKES IT LOOK LIKE THE APPLICATION IS
FROZEN. 
Fixed 

VERSION 3.0.1051.00 (FEBRUARY 20, 2009)

	* THE DATE PICKER WOULD, IN SOME VERY RARE CASES, SHOW INCORRECT
CALENDAR DATA ON THE OUTLOOK® MEETING REQUEST FORM
Fixed 
	* MISSING TRANSLATIONS AND MISSPELLED TEXT HAVE BEEN UPDATED 
Fixed 

VERSION 3.0.1050.00 (JANUARY 28, 2009)

	* RESOURCEFINDER CAN BE EXPOSED AS A READ ONLY WEB PAGE
New 
	* INVITED ATTENDEES FREE/BUSY INFORMATION CAN BE PRESENTED IN THE
RESOURCEFINDER VIEW
New 
	* POSSIBLE TO REPLACE THE ‘SEND ORDER' BUTTON ‘RIGHT’,
‘CENTER’ OR ‘LEFT’
New 
	* BAR CODE ID VISIBLE IN THE LIST VIEW OF THE VISITOR MODULE OF
RESOURCE CENTRAL
New 
	* POSSIBLE TO REDUCED THE VALUE OF THE LOCATION VALUE IN OUTLOOK®
APPOINTMENT ITEMS, TO SHOW ONLY THE RESOURCE NAME AND SKIPPING THE
LOCATION TREE INFORMATION
New 
	* POSSIBLE TO REMOVE FOOTER INFORMATION IN E-MAILS SEND FROM RESOURCE
CENTRAL
New 
	* 'OUTLOOK®’ BUTTON IN RESOURCEFINDER RENAMED TO ‘SAVE AND
CLOSE'
New 
	* POSSIBLE TO SELECT RESOURCES IN DIFFERENT LOCATIONS OR DIFFERENT
CATEGORIES USING RESOURCEFINDER
New 
	* CHANGE IN THE MESSAGE FOR RESOURCE FINDER OUTLOOK® ADD-IN
COMPATIBILITY WITH WEB VERSION
New 
	* MODULEX CONFLICT REMOVAL
New 
	* RIGHTS OF LOGON AS SERVICE CHANGE
New 
	* MICROSOFT WINDOWS SERVER 2008 SUPPORT
New 
	* MICROSOFT SQL SERVER 2008 SUPPORT
New 
	* RETAINING NEWLINE IN COMMENTS
New 
	* WEB SETUP WILL UPGRADE DATABASE, IF REQUIRED.
New 
	* BOTH WEB AND EXCHANGE SETUPS WILL REQUIRE BASE VERSIONS TO BE
INSTALLED ALREADY AT THE SYSTEM
New 
	* RESOURCE CENTRAL OUTLOOK® ADD IN STYLE ENTRY WILL BE SAVED IN
LOCAL MACHINE KEY
New 
	* REMOVAL OF "APPLICATION NAME" IN ADD IN CONFIGURATION
New 
	* BADGE UPDATE ISSUE
Fixed 
	* DATE ISSUE WHEN USING OUTLOOK® & RESOURCEFINDER
Fixed 
	* XML ERROR IN RESOURCEFINDER
Fixed 
	* DATE FORMAT ISSUE AT RESOURCEFINDER & ONE STEP ORDER
Fixed 
	* PERMISSION CALCULATION EITHER EXCHANGE IS RUNNING ON “HTTP” OR
“HTTPS”.
Fixed 
	* PERMISSION CALCULATION IF RESOURCE HAS “ ’ ” CHARACTER IN ITS
E-MAIL. E.G. BRAIN’ONEIL@DOMAIN.COM.
Fixed 
	* ISSUE IN ONE STEP ORDERING FUNCTIONALITY WITH DIFFERENT TIME ZONE
COMBINATIONS.(RECURRING AND NORMAL RESERVATIONS)
Fixed 
	* LOGIN SCREEN ISSUE IN RESOURCE CENTRAL ADD-IN 2007.
Fixed 
	* ERROR WHEN USING LOOKUP VALUES
Fixed 
	* OUTLOOK® PROMPT IF USER OPEN MEETING FOR UPDATE
Fixed 
	* COLUMN RESIZING INSIDE RESOURCEFINDER
Fixed 
	* IMAGE ADJUSTMENT AT RESOURCEFINDER WHEN USER POINTS MOUSE OVER THE
BUTTON
Fixed 
	* TIME ZONE ISSUE IN RESOURCEFINDER & MYMEETING 
Fixed 

VERSION 3.0.0000 (OCTOBER 3, 2008)

	* MICROSOFT WINDOWS SERVER CERTIFIED.
New 
	* ONE STOP ORDERING. IT IS NOW POSSIBLE TO CREATE AN ORDER FOR EXTRA
SERVICES FROM WITHIN RESOURCE FINDER AT THE SAME MOMENT THAT YOU ARE
BOOKING THE RESOURCES.
New 
	* RESOURCEFINDER AND MY MEETINGS HAVE GOT A NEW USER INTERFACE.
New 
	* POSSIBILITY TO INTEGRATE THE MICROSOFT REPORTING SERVICES INTO THE
SYSTEM.
New 
	* FAVORITES LIST IN RESOURCE FINDER. 
New 

VERSION 2.3.2006 (JUNE 23, 2008)

	* STOP ORDER PLACEMENT FOR ORGANIZER IF DEADLINE HAS PASSED.
New 
	* LOCATION COLUMN TO BE DISPLAYED AT RESOURCES SUMMARY SCREEN.
New 
	* VISITOR DATA AUTOMATIC FILLING, IF KNOW BY THE SYSTEM.
New 
	* THE TOTAL NUMBER OF SERVINGS IS DISPLAYED IN THE END OF THE REPORT
“ITEMS IN ORDERS REPORT”
New 
	* CAPTION OF DIFFERENT OVERVIEWS NOW INCLUDES THE SELECTED DATE.
New 
	* ENHANCEMENT OF QUERIES. DAILY TASKS->MESSAGES, ORDERS &
RESERVATIONS SUMMARY SCREENS. THAT WILL IMPROVE THE PERFORMANCE OF THE
BACKEND INTERFACE.
Improved 
	* DEFAULT LOCATION TREE EXPANDS AT RESOURCE FINDER.
Improved 
	* MEETING SUBJECT UPDATE ACKNOWLEDGMENT TO BE SENT.
Improved 
	* RESOURCE UTILIZATION REPORT CHANGE.
Improved 
	* VISITOR OVERVIEW WILL ALWAYS DISPLAY THE VISITORS BELONGING TO ALL
OF THE RESPECTIVE CHILD NODES.
Fixed 
	* IIS AND EXCHANGE INSTALLERS ARE INSTALLED FOR ALL USERS.
Fixed 
	* PRINT ALL ORDERS, THE LAST EMPTY PAGE IS REMOVED.
Fixed 
	* ERRORS FROM THE SQL SERVER, "DATETIME IN SQL SERVER IS
REPRESENTED/INTERPRETED AS A STRING ACCORDING TO THE FORMAT WHICH IS
MDY AS A DEFAULT FOR THE ENGLISH SQL SERVER". 
Fixed 

VERSION 2.3.2005 (MAY 7, 2008)

	* POSSIBLY TO GROUP ORDER ITEMS INTO DIFFERENT GROUPS (BREAKFAST,
LUNCH, AND MORE) WHEN DOING THE ORDERING
New 
	* 'CONFIRM ALL' FUNCTIONALITY MAINTAIN THE ORDER FLOW
New 
	* 'TOTAL ORDERS' IN ITEMS IN ORDER REPORT
New 
	* 'LAST UPDATES' IN PRINTING ORDERS
New 
	* ISSUE OF REGISTRATION, MANUALLY AND FROM THE WEB
Fixed 
	* MULTIPLE INSTANCE PROBLEM, LAUNCHING OF THE OUTLOOK® FROM WITHIN
MS WORD AND NEW APPOINTMENT WINDOW SAVE MESSAGE
Fixed 
	* CHANGES AND IMPROVEMENTS IN SYNC TOOL
Fixed 
	* ITEM RESOURCE ASSOCIATION UPDATE
Fixed 
	* UNABLE TO SAVE THE RECORD OF AN ALREADY CREATED VIRTUAL RESOURCE
Fixed 
	* ORDER E-MAILS ARE NOT BEING SENT AS PER VIRTUAL RESOURCE ORDERS
Fixed 
	* 'RCMEETING' TEXT IN OWA CREATED APPOINTMENTS
Fixed 
	* CLEARING OF THE LOCATION FIELD WHEN SAVING CONFIGURATIONS FOR THE
RESOURCE AFTER UN-REGISTERING
Fixed 
	* MISSING ‘RESOURCELOCATION’ COLUMN WHILE UPGRADING FROM 2.2.2008
ONWARDS
Fixed 
	* SORTING PROBLEM WITH THE CREATED LOCATIONS AT A LEVEL
Fixed 
	* SINGLE INSTANCE CHANGE IN A RECURRING SERIES
Improved 
	* NEW STYLE FOR THE PAGE NAVIGATION LINKS AT RESOURCE FINDER
Improved 
	* SELECT/DE-SELECT ALL BUTTONS IN THE BACKEND OF THE APPLICATION
Improved 
	* ORDERS SUMMARY SCREEN PERFORMANCE OPTIMIZATION
Improved 
	* PERFORMANCE WHEN RUNNING SQL 2000 
Improved 

VERSION 2.3.2001 (FEBRUARY 1, 2008)

	* INTRODUCTION OF NON WORKING DAYS
New 
	* ADD-IN TO OWA FOR EXCHANGE 2007 SP1 ONLY
New 
	* SUPPORT OF TWO LANGUAGES
New 
	* PERFORMANCE ISSUE FOR SUMMARY SCREENS
Improved 
	* IGNORE E-MAIL FUNCTIONALITY CHANGE 
Fixed 

VERSION 2.3.1000 (OCTOBER 5, 2007)

	* COMPATIBILITY WITH MICROSOFT EXCHANGE SERVER 2007
New 
	* COMPATIBILITY WITH .NET 2.0
New 
	* DEACTIVATION OF MAIL TO ORGANIZER. THE SYSTEM IS NOW ABLE TO
CONTROL IF THE RESPONSE FROM THE DIFFERENT ROLES SHOULD RESULT IN A
MAIL TO THE ORGANIZER.
New 
	* SUBJECT FIELD ON ORDERS. A LINE WITH THE SUBJECT OF THE APPOINTMENT
ADDED TO EACH ORDER.
New 
	* NEW COLUMNS IN ORDER VIEW. TWO NEW COLUMNS HAVE BEEN ADDED IN THE
ORDER VIEW. THE FIRST IS 'CREATED'. IT IS DISPLAYED WITH DATE AND TIME
OF CREATION OF THE ORDER. THE SECOND COLUMN SHOWS 'NUMBER OF PERSONS'.
IT RELATES TO A PROPERTY THAT THE CUSTOMER HAS CREATED AND IS A HELP
TO CATERING, SO THEY CAN SEE HOW MANY WILL ATTEND THE MEETING.
New 
	* TOOLTIPS ON ITEMS. WHEN USER ORDER ITEMS, A THE DESCRIPTION OF THE
ITEM ARE SHOW AS A TOOLTIPS.
New 
	* DEFAULT LOCATION CAN NOW BE SELECTED IN THE RESOURCE FINDER
New 
	* SETUP FOR CONTROLLING DEADLINE FOR CATERING AND EXTRA SERVICES
New 
	* SUPPORT FOR MULTIPLE DAY BOOKING
New 
	* MODULEX INTEGRATION IS NOW CHANGED TO BE A WINDOWS SERVICES.
Improved 
	* CONVERSION OF IMPORT UTILITY TO IMPORT/SYNCHRONIZING UTILITY
Improved 
	* MAKING "PAGING" DEFAULT FUNCTIONALITY ON RF. DEFAULT VALUE WILL BE
40.
Improved 
	* MAKING VIRTUAL RESOURCE FUNCTIONALITY PARAMETRIC. IF USER WANTS TO
USE VR FUNCTIONALITY THEN THE SYSTEM NEEDS A PARAMETER.
Improved 
	* USING THE AUTO ARRANGE, NOW POSSIBLE TO SELECT THE NEW ORDER LINE
STATUS
Improved 
	* PRINT ALL FUNCTIONALITY ON ORDERS VIEW.
Improved 
	* RECURRING MEETINGS FUNCTIONALITY
Improved 
	* PREVENTION OF ORDER DELETION. ONLY ORDERS THAT ARE NOT ACCEPTED CAN
BE DELETED FROM MY MEETINGS.
Fixed 
	* FIRST DAY OF THE WEEK, THE SYSTEM CAN NOW HANDLING DIFFERENT SETUP.
Fixed 
	* MORE SPACE FOR THE RESOURCE NAME AT RESOURCE FINDER
Fixed 
	* DIFFERENT USER INTERFACE CHANGES AND GENERAL STABILIZATION
Fixed 
	* ISOLATION OF MEMORY FOR ADD - INS THROUGH SHIM
Fixed 
	* DEADLINE DESCRIPTION INSIDE RESOURCE FINDER NOW MATCHES THE NEW
DEADLINE OPTION
Fixed 
	* SORT OF THE LOOKUP VALUES, LOOK UP VALUE LIST IS SHOWN IN
ALPHABETICAL ORDER
Fixed 
	* MISSPELLING AND LANGUAGES ERRORS ARE CORRECTED. 
Fixed 

VERSION 2.2.1003 (MAY 3, 2007)

	* BUFFER TIME FUNCTIONALITY: THE SYSTEM CAN NOW HANDLE BUILD UP/BREAK
DOWN TIMES FOR RESOURCES
New 
	* MAKE A RESOURCE INVISIBLE: WE CAN NOW HIDE RESOURCES IN RESOURCE
FINDER THROUGH A SIMPLE CHECKBOX
New 
	* E-MAIL SUBJECT FIELD: THIS FIELD IS NOW SHOWN UNDER 'MESSAGES',
'ORDERS' AND 'RESERVATIONS' IN 'DAILY TASKS'
New 
	* REMINDER MAIL: THE SYSTEM CAN NOW BE SETUP TO SEND A REMINDER
E-MAIL TO THE ORGANIZER ANY GIVEN NUMBER OF DAYS IN ADVANCE OF THE
MEETING
New 
	* COMBO BOX: WE NOW ALSO SUPPORT COMBO BOXES IN THE ORDER FORM
New 
	* DB CLEAN UP: THE SYSTEM NOW CONTAIN A FUNCTIONALITY TO CLEAN UP THE
DB FOR OLD APPOINTMENTS
New 
	* IMPROVEMENT IN CREATION/UPDATING RECURRING APPOINTMENTS
Updated 
	* IMPORT UTILITY DATE ISSUE
Updated 
	* ADD-IN ISSUES ARE NOW SOLVED E.G. SILENT INSTALLATION OF THE ADD-IN
Updated 
	* LDAP ISSUES ARE NOW SOLVED
Updated 
	* DUTCH, SWEDISH, FRENCH TRANSLATIONS 
Updated 

VERSION 2.2.1001 (MARCH 2, 2007)

	* A MODULEX MODULE WHERE WE CAN MANAGE INPUT ON MODULEX SCREENS.
New 
	* OPENING HOURS: THE SYSTEM CAN NOW “CLOSE DOWN” RESOURCES FOR A
GIVEN TIME PERIOD SO THAT THESE RESOURCES ARE NON BOOK ABLE.
New 
	* VIRTUAL RESOURCES: THE SYSTEM CAN NOW COMBINE SEVERAL SMALLER ROOMS
INTO ONE LARGE ROOM AND STILL HAVE THE POSSIBILITY TO BOOK THE SMALLER
ROOMS SEPARATELY.
New 
	* PERMISSION ON RESOURCES AND ITEMS: THE SYSTEM CAN NOW CONTROL WHO
CAN SEE AND EDIT ITEMS AND RESOURCES CONTROLLED BY THE LOCATION OF THE
PERSON
New 
	* 3 NEW REPORTS: WEEK PLANNER; EXTRA SERVICES; CATERING
New 
	* AVAILABLE ROOM REPORT 
NEW 

VERSION 2.2.1000 (JANUARY 26, 2007)

	* ACCESS TO REPORTS: WE NOW HAVE THE POSSIBILITY TO ACCESS REPORTS
FORM E.G. INTRANET SITES ETC.
New 
	* MORE REPORTS: WE HAVE ADDED NEW STANDARD REPORTS TO THE SYSTEM
New 
	* RECURRING MEETINGS: THE END DATE FOR THE SERIES OF MEETINGS NOW
APPEARS IN MAILS.
New 
	* OVERVIEW: AN IMPROVED OVERVIEW MODULE
New 
	* IMPROVED CONTROL FOR EDIT RIGHTS.
New 
	* SUPPORT FOR .NET 2.0 ON CLIENT SIDE USING OUTLOOK® 2007
New 
	* FILTER: WE CAN NOW COMBINE THE SEARCH & FILTER OPTIONS IN RESOURCE
FINDER.
Fixed 
	* SHOWING DISPLAY NAME INSTEAD OF THE E-MAIL ADDRESS OF THE ORGANIZER
IN THE MAILS.
Fixed 
	* DIMENSIONS FOR BADGES IS NOW SHOWN IN CM/INCHES
Fixed 
	* COMMENTS FIELD IS ATTACHED TO ALL MESSAGES
Fixed 
	* RICH TEXT DESCRIPTION EDITOR
Updated 
	* IMPROVED PERFORMANCE FOR THE RESOURCE FINDER MODULE
Updated 
	* THE OUTLOOK® ADD IN CAN NOW BE INSTALLED PER MACHINE OR USER
Updated 
	* THE SECURITY PROMPT FROM OUTLOOK® WILL NOT BE SHOW WHEN DOING
PERMISSION UPDATE INSIDE THE RESOURCE FINDER MODULE 
Updated 

VERSION 2.2.0006 (DECEMBER 12, 2006)

	* IMPORT UTILITY NOW HAS THE ABILITY TO REMOVE ITEMS FROM THE RC
DATABASE.
New 
	* A NEW OPTION INSIDE RC ALLOWS ONE ONLY TO DISPLAY AVAILABLE
RESOURCES IN THE CHOSEN TIME SLOT INSIDE RC FINDER.
New 
	* ORDERS WITH A PASSED DATE CAN NOW BE OPENED AND LOCKED.
Fixed 
	* PROPERTY TEXT IN MESSAGES IS NOW THE TEXT INSTEAD OF THE NO FIELD. 
Fixed 

VERSION 2.2.0005 (DECEMBER 5, 2006)

	* AN “AUTO ARRANGE FUNCTIONALITY” THAT CAN “ARRANGE ALL ORDERS
AT A GIVEN TIME PREVENTING ANY CHANGES BEING MADE IN THE ORDER.
New 
	* PERFORMANCE IMPROVED. THE APPLICATION NOW RUNS AS AN AUTOMATED
PROCESS THAT ENHANCES THE PERFORMANCE.
New 
	* THE APPLICATION NOW HAS A POSSIBILITY TO INCLUDE THE ORDER NUMBER
IN THE SUBJECT LINE OF THE ORDER E-MAIL.
New 
	* FURTHERMORE THE APPLICATION CAN NOW HANDLE CONSUMED QTY. INSTEAD OF
ONLY THE QTY. RETURNED.
Fixed 
	* THE PRICE COLUMN NOW DISAPPEARS, IF THE CUSTOMERS DO NOT SPECIFY
PRICES IN THE SYSTEM.
Fixed 
	* THE IMPORT UTILITY HAS BEEN UPDATED AND NOW WORKS IN THE LATEST
VERSION.
Updated 
	* DATA LOADER UTILITY HAS BEEN UPDATED, AND NOW THE DATA CAN BE
MIGRATED FROM RC 1.6 TO RC 2.2.0005. 
Updated 

VERSION 2.2.0001 (OCTOBER 20, 2006)

	* THE POSSIBILITY TO CONFIGURE YOUR OWN DATE AND TIME FORMAT.
New 
	* DELETED ORDERS WILL NOT SHOW UP IN THE ORDERS LIST
New 
	* RESERVATION VIEW WILL ONLY REFLECT THE RESERVATION THAT ARE IN THE
CURRENT USERS LOCATION.
New 
	* THE RESOURCES CAN NOW BE SORTED IN ANY WAY IN THE RESOURCE FINDER
VIEW AS WELL AS THE ORDER OF THE ITEMS IN THE SERVICE LIST
New 
	* THE APPLICATION NOW ALLOWS CONFLICTING APPOINTMENTS.
New 
	* THE SYSTEM CAN NOW REGISTER/UNREGISTER ALL RESOURCES AT ONCE.
New 
	* RESOURCE CENTRAL GOT THE POSSIBILITY TO RUN WINDOWS AUTHENTICATION
MODE FOR THE WEBSITE INSTEAD OF HAVING TO USE SQL AUTHENTICATION.
New 
	* A NEW FUNCTIONALITY IN THE ORDER FORM: “CONSUMED QUANTITY”
ALLOWS US TO HANDLE THE INSTANCES WERE EXTRA SERVICES HAS BEEN ORDERED
DURING THE MEETING.
New 
	* AUTO ARRANGE – THAT ALLOWS THE CANTINA TO AUTO ARRANGE ALL ORDERS
ON A GIVEN TIME. A SAFETY PRECAUTION ENSURING THAT NO CHANGES CAN BE
MADE FOR THESE ORDERS BY THE ORGANIZER.
New 
	* WHEN CHOOSING AN ALL DAY EVENT THE “SHOW TIME” IN OUTLOOK® IS
AUTOMATICALLY SET TO “BUSY”. THIS MEANS THAT ALL DAY EVENTS IS
SHOWN IN RESOURCEFINDER.
New 
	* RESOURCE FIND TIME LINE WILL SCALE TO THE CORRECT SCREEN
RESOLUTIONS.
Fixed 
	* USERS CAN NOW BOOK DIRECTLY IN THE CALENDAR OF THE RESOURCE. THIS
WAY YOU CAN BOOK ON BEHALF OF SOMEBODY WITHOUT USING YOUR OWN
CALENDAR.
Fixed 
	* DELIVERY TIME IS NOW SHOWN AS TIME ONLY. THE DATE OF DELIVERY NOW
FOLLOWS THE INPUT FROM THE APPOINTMENT IN OUTLOOK®.
Fixed 
	* WHEN USING AUTO ACCEPT AGENT THE RESOURCE NAME IS NOW SHOWN IN THE
CONFIRMATION MAIL SUBJECT FIELD 
Fixed 

VERSION 2.2.0000 (SEPTEMBER 11, 2006)

	* RESOURCE CENTRAL NOW HANDLES RECURRING APPOINTMENTS
New 
	* LIGHT RESOURCES WHICH CREATES NO SERVICE E-MAIL(S) FROM RESOURCES
New license possibility 
	* A GERMAN TRANSLATION IS NOW INCLUDED
New 
	* TOOL TIP INFORMATION NOW AVAILABLE IN RESOURCEFINDER
New 
	* CANCELLATION E-MAIL DOES NOT HAVE ORDER FORM LINK
Fixed 
	* REPORTS DISPLAY NAME INSTEAD OF NUMBERS
Fixed 
	* LICENSE NAME IS NOW DISPLAYED CORRECTLY
Fixed 
	* VARIOUS TRANSLATIONS BUGS CORRECTED
Fixed 
	* TIME ZONE FORMAT CORRECTS IN XML-FILE 
Fixed 

VERSION 2.1.0000 (MAY 22, 2006)

	* TIME ZONE HANDLING
New module 
	* EXPANDED VISITOR FEATURES
New module 
	* VARIOUS BUG FIXES 
Improved 

VERSION 2.0.0000 (APRIL 8, 2006)

 	* Initial release with

	* VISITOR
New module 
	* ORDER STATUS
New module 
	* MY MEETINGS
New module 
	* E-SIGN INTEGRATION
New module 
	* RESOURCEFINDER (FORMERLY KNOW AS ROOMFINDER) 
Improved 

]]></contentstext>
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<email><![CDATA[pea@add-on.com]]></email>
<subject><![CDATA[Revision history for Resource Central]]></subject>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;WebTeam Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#WebTeamCentral">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Overall we follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span> (Mainstream Support End Date).This means that, over time, platforms fall out of support. When a Microsoft platform product (Exchange, Outlook, etc.) ends its mainstream support, we list this on the product revision history further down.</p>
<p>If you, as a customer, uses a Microsoft platform product, which has ended its mainstream support, it may still be possible to purchase extended support for the Add-On Products product in question. Should you be interested in such then please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>. <a name="Version5.08.01.0025"></a></p>
<h3><strong>Version 5.08.01.0025 (February 7, 2017)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.102, 6.4.17.118, 6.4.17.133, 6.4.22.0, 6.4.27.0, 6.4.31.0, 6.4.31.109, 6.4.31.110 and 6.4.35</p>
<ul>
<li>New 81044, 90922, 99575, 90946, 98120: Support together with the "Working Elsewhere"</li>
<li>New 81500: Support for browser Microsoft Edge</li>
<li>Fixed 104693: Fixed performance for large customer 800+ calendars</li>
<li>Fixed 36725: Gray color missing in Work Week and Front Desk view for non-working hours</li>
<li>Fixed 52237: Sorting a group does not change sorting in the View</li>
<li>Fixed 52246: German translation issue</li>
<li>Fixed 71211, 81043, 98125, 98130, 98135, 98144, 99585, 99588: Incorrect display of week number</li>
<li>Fixed 71299: Incorrect error message when validating field "Display Name"</li>
<li>Fixed 81028, 84427: Logging into WebTeam Central takes several minutes</li>
<li>Fixed 90931: Sort of status type is not same in Outlook</li>
<li>Fixed 91029: List view didn't display Working Else appointment</li>
<li>Fixed 91203: Timeline - Vertical line is wrong when Zoom = Quarter</li>
<li>Fixed 91204: Work Week view missing vertical line</li>
<li>Fixed 98117: Cannot save filter on IE11</li>
<li>Fixed 98447: Update Help documentation, User- and Administrator guides</li>
<li>Fixed 8156, 90970, 91135, 98104, 99723, 104803, 105297: Various small issues have been fixed</li>
</ul>
<p><a name="Version5.07.02.0035"></a></p>
<h3><strong>Version 5.07.02.0035 (June 28, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.23.0, 6.3.31.0, 6.4.17.0, 6.4.17.102, 6.4.17.118 and 6.4.17.133</p>
<ul>
<li>Fixed 77566: Calendar in Timeline View has been adjusted for small user interface issues</li>
<li>Fixed 78727: Calendar in Week View has been adjusted for small user interface issues</li>
<li>Fixed 78832: Permission issue when creating new appointments, not able to solve default permissions</li>
</ul>
<p><a name="Version5.07.01.0025"></a></p>
<h3><strong>Version 5.07.01.0025 (May 31, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.23.0, 6.3.31.0, 6.4.17.0, 6.4.17.102, 6.4.17.118 and 6.4.17.133</p>
<ul>
<li>Fixed 76309: Customer change request</li>
</ul>
<p><a name="Version5.07.00.0015"></a></p>
<h3><strong>Version 5.07.00.0015 (April 15, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.23.0, 6.3.31.0, 6.4.17.0, 6.4.17.102, 6.4.17.118 and 6.4.17.133</p>
<ul>
<li>New 69213: Support for SQL 2016</li>
<li>New 69150: Force user to login before viewing appointments</li>
<li>Fixed 69197: Error when sending Send Phone Message</li>
<li>Fixed 18940, 20801, 33676, 35913, 69534, 69543, 70485, 70487, 70522, 71230, 71247 Rollup of various bug fixes</li>
<li>Updated 69149: <span style="text-decoration: underline;"><a title="Guide" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/67/56/webteam-central---administrator-guide">Administrator Guide</a></span> revision 5.8</li>
</ul>
<p><a name="Version5.06.00.0005"></a></p>
<h3><strong>Version 5.06.00.0005 (March 14, 2016)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.23.0, 6.3.31.0, 6.4.17.0, 6.4.17.102 and 6.4.17.118</p>
<ul>
<li>New 42312, 48403, 48404: Customer change request</li>
<li>New 61658: Include robot's exclusion protocol (robots.txt) in website to block search engines</li>
<li>Fixed 48402: Wrong translate in German language</li>
<li>Fixed 66106: Some text was lost in Phone message with German language</li>
</ul>
<p><a name="Version5.05.01.0015"></a></p>
<h3><strong>Version 5.05.01.0015 (September 15, 2015)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.23.0, 6.3.31.0 and 6.4.17.118</p>
<ul>
<li>Fixed 39867, 39783: Changes in installer and installation folder</li>
<li>Fixed 41015, 42283, 42294, 42316, 42317, 42322, 42597: Small adjustment in the user interface and used fontsize</li>
<li>Fixed 41017: Login to Exchange Online has been improved</li>
<li>Fixed 40733: Error when installing on Windows Server 2012</li>
<li>Fixed 42289, 42332, 42598: Adjustment for the French and Swedish language</li>
<li>Fixed 42302: Format date is broken in Go To screen</li>
</ul>
<p><a name="Version5.04.06.0035"></a></p>
<h3><strong>Version 5.04.06.0035 (August 3, 2015)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.23.0 and 6.3.31.0</p>
<ul>
<li>New 7206, 9787: Support for Internet Explorer ver. 9, 10 and 11 in normal mode</li>
<li>New 7207, 7973: Possible to turn on/off for different Views</li>
<li>New 7226: Creating meeting request</li>
<li>New 7348: Support for SQL Server 2014</li>
<li>New 11123: Support for Exchange Online (Office 365)</li>
<li>New 11462: Support for Chrome version 43 and Firefox version 39</li>
<li>New 11551: Support Windows server 2012</li>
<li>New 12117: Upgrade .NET framework to 4.5.1</li>
<li>New 15043: Migrate the installer project from using Install Shield 2009 to Install Shield 2014</li>
<li>New 19911: WebTeam Central need to read from RealTime Service again to display appointment</li>
<li>New 27675: Change WebTeam Central to use RealTime Service API</li>
<li>New 28608: Changes in navigation pane</li>
<li>New 28978: User interface upgraded</li>
<li>New 28984: Appointment object style must be changed so it will match Outlook 2013 style</li>
<li>New 28987: Front Desk View, user selector must have new color style</li>
<li>New 34973: Change font in all user interface</li>
<li>New 34979: Background image in top head must be a solid color</li>
<li>New 35332: Change busy color image width in Day, Workweek, Week and Front Desk View</li>
<li>New 36937: New default value when creating a new filter.</li>
<li>Fixed 7231: Workweek View - Title columns of grid is printed wrong when user prints by landscape mode</li>
<li>Fixed 16397: Week view display wrong when Hours display = Office hours only</li>
<li>Fixed 16825: No focus on first field in any dialog</li>
<li>Fixed 16826: Front Desk View, highlight selected user</li>
<li>Fixed 19541: Open an Private Appointment</li>
<li>Fixed 19542: Open an Recurring Appointment</li>
<li>Fixed 19544: Some appointments cannot be opened</li>
<li>Fixed 20530: Improvement: Buttons on appointment should be disabled when user open without login</li>
<li>Fixed 20794: The copyright shows incorrectly when choosing another language except English</li>
<li>Fixed 27833: Change the support link</li>
<li>Fixed 28307: Need to translate some texts into different languages</li>
<li>Fixed 28355: Lack of title Address book screen in French language</li>
<li>Fixed 28408: French language: Cannot display the full text of Calendar Name in List View</li>
<li>Fixed 28441: Lack of tooltip of some icons in Filter panel</li>
<li>Fixed 28932: Tooltip of Print icon in Print form is not translated</li>
<li>Fixed 28982: Search/Filter toolbar - changes</li>
<li>Fixed 30451: Translate language works incorrectly</li>
<li>Fixed 33532: Create new filter and Delete filter are always disable</li>
<li>Fixed 33616: Private/Recurring icons of all-day event appointment are wrong position</li>
<li>Fixed 34899: Admin Option - User cannot move to other page from Appearance page</li>
<li>Fixed 34941: Translate Close button in user setting into different languages</li>
<li>Fixed 34966: not able to save working hours in Options, General if system setup to use AM/PM</li>
<li>Fixed 34967: Searching in Address book, search command need to be default</li>
<li>Fixed 34969: All dialogs must have focus on one field, when opening a dialog</li>
<li>Fixed 36820: Cannot change the value of Time Style in user setting</li>
<li>Fixed 36942: Misspelling in help</li>
</ul>
<p><a name="Version5.03.04.0004"></a></p>
<h3><strong>Version 5.03.04.0004 (March 20, 2014)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.0.0.38, 6.0.0.43, 6.0.0.45, 6.0.59.2, 6.0.63.0, 6.0.66.0, 6.1.14.0, 6.1.17.0, 6.2.10.0, 6.2.10.902 and 6.3.23.0</p>
<ul>
<li>Fixed 5732: Appointment that is both recurring and private did not look correct in different views,</li>
<li>Fixed 5738: Some appointments passing midnight was wrongly shown in all-day area in different views</li>
<li>Fixed 5944: Issue when navigate to other days in work week view has been corrected</li>
<li>Fixed 3575: Optimized way to search for groups inside &ldquo;Options&rdquo;, &ldquo;Group Options&rdquo;</li>
<li>Fixed 3578: Issue printing appointment has been fixed.</li>
<li>Fixed 4715: Print function: Added scrollbars for preview screen</li>
<li>Fixed 2375; 6179: Work Week View has been optimized.</li>
<li>Fixed 3576: Hour display was not synchronized between Day view; Work week view and Front Desk</li>
<li>Fixed 3450: General performance optimization when querying appointments for different views.</li>
</ul>
<p><a name="Version5.02.09.0009"></a></p>
<h3><strong>Version 5.02.09.0009 (October 18, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.0.59.2, 6.0.63.0 and 6.0.66.0</p>
<ul>
<li>New: Double click inside the calendar view will open New Appointments on selected date and time</li>
<li>New: Implemented the default zoom in time line view.</li>
<li>New: Implemented the new sorting ability for each of the group in WTC for each of the logged in user.</li>
<li>New: Changed a text in the [Domain Name] options in the administrator page and in the setup screen accordingly to match the implementation in current WTC when logging user in.</li>
<li>Fixed: Printing issue</li>
<li>Fixed: Logon issue</li>
<li>Fixed: Creating appointments was treated as meeting request when using Exchange Server 2010</li>
</ul>
<p><a name="Version5.00.08.0008"></a></p>
<h3><strong>Version 5.00.08.0008 (April 26, 2012)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.0.59.2, 6.0.63.0 and 6.0.66.0</p>
<ul>
<li>Fixed: Some language is not correct</li>
<li>Fixed: WTC is not showing all members of a group&nbsp;</li>
</ul>
<p><a name="Version5.00.08.0001"></a></p>
<h3><strong>Version 5.00.08.0001 (April 12, 2011)</strong></h3>
<ul>
<li>New: Support for Exchange 2010</li>
<li>Fixed: List view: Sorting and Separator line</li>
<li>Fixed: Appointment type colors not same as Outlook</li>
<li>Fixed: Filters are greyed out if you are not logged into WTC</li>
<li>Fixed: Check mark the distribution list under Folder</li>
<li>Fixed: Issue with deleting appointments</li>
<li>Improved: Sorting groups alphabetic</li>
<li>Improved: Moving authentication setting from Web.config to Guy&nbsp;</li>
</ul>
<p><a name="Version5.00.03.0000"></a></p>
<h3><strong>Version 5.00.03.0000 (February 10, 2010)</strong></h3>
<ul>
<li>New: List view: possibility to show the accounts phone numbers</li>
<li>New: Support for Windows Authentication</li>
<li>Fixed: User name needs to be empty</li>
<li>Fixed: All day appointment needs to be displayed as 00:00 - 00:00</li>
<li>Fixed: printing issue</li>
<li>Fixed: Error in Permissions&nbsp;</li>
</ul>
<p><a name="Version5.00.00.0024"></a></p>
<h3><strong>Version 5.00.00.0024 (July 8, 2009)</strong></h3>
<ul>
<li>Initial release</li>
<li>New user interface</li>
<li>New FrontDesk view</li>
<li>New Filter and Search functionality</li>
<li>New Color Category functionality</li>
<li>All views has been redesigned</li>
<li>Improved print out functionality&nbsp;</li>
</ul>
<p><a name="Version4.01.0879.0002"></a></p>
<h3><strong>Version 4.01.0879.0002 (April 3, 2009)</strong></h3>
<ul>
<li>New: WTC database has been changed in order to support WTC5</li>
<li>Fixed: Date format issue on New Appointment window&nbsp;</li>
</ul>
<p><a name="Version&nbsp;4.01.0831.0001"></a></p>
<h3><strong>Version&nbsp;4.01.0831.0001 (September 23, 2008)</strong></h3>
<ul>
<li>Fixed: SQL database create scripts has been changed in order to support _BIN and _CS collations on server</li>
<li>Fixed: Issue with missed scrollbar in personal group window</li>
<li>Fixed: Wrong filters interpretation inside WTC site</li>
<li>Fixed: TimeLine view representation on WTC site</li>
<li>Fixed: Default group save functionality on WTC settings tab</li>
</ul>
<p><a name="Version&nbsp;4.01.0584.0001;4.01.0604.0002;4.01.0648.0001;4.01.0665.0001"></a></p>
<h3><strong>Version&nbsp;4.01.0584.0001; 4.01.0604.0002; 4.01.0648.0001; 4.01.0665.0001</strong></h3>
<ul>
<li>Fixed, Wrong behavior of MyCalendar Feature&nbsp;</li>
</ul>
<p><a name="Version&nbsp;4.01.0549.0001"></a></p>
<h3><strong>Version&nbsp;4.01.0549.0001 (August 16, 2007)</strong></h3>
<ul>
<li>Fixed issue with adding user from Address Book</li>
<li>Improved performance for select all/ deselect all</li>
</ul>
<p><a name="Version4.01.0539.0001"></a></p>
<h3><strong>Version 4.01.0539.0001 (June 2, 2007)</strong></h3>
<ul>
<li>New, "Check All"/"clear All" buttons has been added on WTC select groups to display page</li>
</ul>
<p><a name="Version4.01.0507.0002"></a></p>
<h3><strong>Version 4.01.0507.0002 (May 15, 2007)</strong></h3>
<ul>
<li>Fixed, "Alias"/"Display name" switch functionality has been fixed</li>
</ul>
<p><a name="Version4.01.0418.0001"></a></p>
<h3><strong>Version 4.01.0418.0001 (January 8, 2007)</strong></h3>
<ul>
<li>New, Displaying behavior for category colors has been changed.</li>
<li>New tab "Category Colors" has been added on admin page</li>
</ul>
<p><a name="Version4.01.0317.0002"></a></p>
<h3><strong>Version 4.01.0317.0002</strong></h3>
<ul>
<li>Fixed, Wrong category colors for non-English locales has been fixed</li>
<li>Fixed, Issue with "No Default group" message after creating user groups has been fixed.</li>
<li>Fixed, Date shifting issue in different time zones has been fixed</li>
<li>Fixed, Authentication mechanism has been changed</li>
<li>Improved, WTC command processing has been improved</li>
<li>New, Product version number has been changed to 4.1. The build number remains the same.</li>
<li>New, WebTeam Central application user interface has been changed in order to support multi - domain/exchange monitoring. Field named "Domain" has been added to the recipient fields list. Check box named "Add Domain name prefix" has been added to the Admin page, Groups Tab.</li>
<li>New, Installer images has been updated, documentation has been reviewed.</li>
<li>Improved, Sorting of search result has been improved</li>
<li>Improved, Group list sorting has been improved</li>
<li>Improved, The "Check All" and "Uncheck All" buttons has been added to the WTC start page for the groups selection list</li>
</ul>
<p><a name="Version4.00.0206.0003"></a></p>
<h3><strong>Version 4.00.0206.0003</strong></h3>
<ul>
<li>Improved: Personal OWA Calendar name field has been added to WTC user interface.</li>
</ul>
<p><a name="&nbsp;Version4.00.0129.0001"></a></p>
<h3><strong>&nbsp;Version 4.00.0129.0001 (November 22, 2005)</strong></h3>
<ul>
<li>Improved: Tooltips have been added to "Find now" and "Clear" buttons</li>
<li>Improved: Default group dropdown list alphabetically sorting added</li>
<li>Improved: Sorting by first column of WTC calendar data grid has been added</li>
<li>Fixed: Searching by subject fixed</li>
<li>Fixed: Incorrect setup of time of the beginning and the end for appointment has been fixed</li>
<li>Fixed: Incorrect All-day appointments displaying in WTC has been fixed</li>
<li>Fixed: Incorrect behavior of the "Limit Visible group to" feature has been fixed</li>
<li>Fixed: SQL Connection testing on admin page fixed</li>
<li>Fixed: SQL Server credentials encryption fixed</li>
<li>Fixed: Printing support fixed</li>
<li>Fixed: "Office Hours" processing fixed</li>
<li>Fixed: "All Day" events representation fixed</li>
<li>Fixed: "Category Icon" and "Category Color" modes fixed</li>
<li>Fixed: Zero length appointments processing fixed</li>
<li>Fixed: Large appointments processing has been improved</li>
<li>Fixed: Grid shows users in alphabetical order</li>
<li>Fixed: All day appointment edition corrected</li>
<li>Fixed: ACL handling fixed</li>
<li>Fixed: Default group using procedure fixed</li>
<li>Fixed: Procedure of appointments deletion fixed</li>
<li>Fixed: Admin page settings processing improved</li>
<li>Fixed: Invalid license error message has been changed, details have been added</li>
<li>Fixed: Database connection error message has been changed</li>
</ul>
<p><a name="Version4.00.0000.0000"></a></p>
<h3><strong>Version 4.00.0000.0000 (September 1, 2005)</strong></h3>
<ul>
<li>Initial Release</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for WebTeam Central can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#WebTeamCentral]


CONCERNING SUPPORTED PLATFORMS

Overall we follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search] (Mainstream
Support End Date).This means that, over time, platforms fall out of
support. When a Microsoft platform product (Exchange, Outlook, etc.)
ends its mainstream support, we list this on the product revision
history further down. 

If you, as a customer, uses a Microsoft platform product, which has
ended its mainstream support, it may still be possible to purchase
extended support for the Add-On Products product in question. Should
you be interested in such then please contact your reseller or us
directly by sending an email by clicking here. 

VERSION 5.08.01.0025 (FEBRUARY 7, 2017)

Compliant with RealTime Service version 6.4.17.102, 6.4.17.118,
6.4.17.133, 6.4.22.0, 6.4.27.0, 6.4.31.0, 6.4.31.109, 6.4.31.110 and
6.4.35 

 	* New 81044, 90922, 99575, 90946, 98120: Support together with the
"Working Elsewhere"
 	* New 81500: Support for browser Microsoft Edge
 	* Fixed 104693: Fixed performance for large customer 800+ calendars
 	* Fixed 36725: Gray color missing in Work Week and Front Desk view
for non-working hours
 	* Fixed 52237: Sorting a group does not change sorting in the View
 	* Fixed 52246: German translation issue
 	* Fixed 71211, 81043, 98125, 98130, 98135, 98144, 99585, 99588:
Incorrect display of week number
 	* Fixed 71299: Incorrect error message when validating field
"Display Name"
 	* Fixed 81028, 84427: Logging into WebTeam Central takes several
minutes
 	* Fixed 90931: Sort of status type is not same in Outlook
 	* Fixed 91029: List view didn't display Working Else appointment
 	* Fixed 91203: Timeline - Vertical line is wrong when Zoom = Quarter
 	* Fixed 91204: Work Week view missing vertical line
 	* Fixed 98117: Cannot save filter on IE11
 	* Fixed 98447: Update Help documentation, User- and Administrator
guides
 	* Fixed 8156, 90970, 91135, 98104, 99723, 104803, 105297: Various
small issues have been fixed

VERSION 5.07.02.0035 (JUNE 28, 2016)

Compliant with RealTime Service version 6.3.23.0, 6.3.31.0, 6.4.17.0,
6.4.17.102, 6.4.17.118 and 6.4.17.133 

 	* Fixed 77566: Calendar in Timeline View has been adjusted for small
user interface issues
 	* Fixed 78727: Calendar in Week View has been adjusted for small
user interface issues
 	* Fixed 78832: Permission issue when creating new appointments, not
able to solve default permissions

VERSION 5.07.01.0025 (MAY 31, 2016)

Compliant with RealTime Service version 6.3.23.0, 6.3.31.0, 6.4.17.0,
6.4.17.102, 6.4.17.118 and 6.4.17.133 

 	* Fixed 76309: Customer change request

VERSION 5.07.00.0015 (APRIL 15, 2016)

Compliant with RealTime Service version 6.3.23.0, 6.3.31.0, 6.4.17.0,
6.4.17.102, 6.4.17.118 and 6.4.17.133 

 	* New 69213: Support for SQL 2016
 	* New 69150: Force user to login before viewing appointments
 	* Fixed 69197: Error when sending Send Phone Message
 	* Fixed 18940, 20801, 33676, 35913, 69534, 69543, 70485, 70487,
70522, 71230, 71247 Rollup of various bug fixes
 	* Updated 69149: Administrator Guide
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/67/56/webteam-central---administrator-guide]
revision 5.8

VERSION 5.06.00.0005 (MARCH 14, 2016)

Compliant with RealTime Service version 6.3.23.0, 6.3.31.0, 6.4.17.0,
6.4.17.102 and 6.4.17.118 

 	* New 42312, 48403, 48404: Customer change request
 	* New 61658: Include robot's exclusion protocol (robots.txt) in
website to block search engines
 	* Fixed 48402: Wrong translate in German language
 	* Fixed 66106: Some text was lost in Phone message with German
language

VERSION 5.05.01.0015 (SEPTEMBER 15, 2015)

Compliant with RealTime Service version 6.3.23.0, 6.3.31.0 and
6.4.17.118 

 	* Fixed 39867, 39783: Changes in installer and installation folder
 	* Fixed 41015, 42283, 42294, 42316, 42317, 42322, 42597: Small
adjustment in the user interface and used fontsize
 	* Fixed 41017: Login to Exchange Online has been improved
 	* Fixed 40733: Error when installing on Windows Server 2012
 	* Fixed 42289, 42332, 42598: Adjustment for the French and Swedish
language
 	* Fixed 42302: Format date is broken in Go To screen

VERSION 5.04.06.0035 (AUGUST 3, 2015)

Compliant with RealTime Service version 6.3.23.0 and 6.3.31.0 

 	* New 7206, 9787: Support for Internet Explorer ver. 9, 10 and 11 in
normal mode
 	* New 7207, 7973: Possible to turn on/off for different Views
 	* New 7226: Creating meeting request
 	* New 7348: Support for SQL Server 2014
 	* New 11123: Support for Exchange Online (Office 365)
 	* New 11462: Support for Chrome version 43 and Firefox version 39
 	* New 11551: Support Windows server 2012
 	* New 12117: Upgrade .NET framework to 4.5.1
 	* New 15043: Migrate the installer project from using Install Shield
2009 to Install Shield 2014
 	* New 19911: WebTeam Central need to read from RealTime Service
again to display appointment
 	* New 27675: Change WebTeam Central to use RealTime Service API
 	* New 28608: Changes in navigation pane
 	* New 28978: User interface upgraded
 	* New 28984: Appointment object style must be changed so it will
match Outlook 2013 style
 	* New 28987: Front Desk View, user selector must have new color
style
 	* New 34973: Change font in all user interface
 	* New 34979: Background image in top head must be a solid color
 	* New 35332: Change busy color image width in Day, Workweek, Week
and Front Desk View
 	* New 36937: New default value when creating a new filter.
 	* Fixed 7231: Workweek View - Title columns of grid is printed wrong
when user prints by landscape mode
 	* Fixed 16397: Week view display wrong when Hours display = Office
hours only
 	* Fixed 16825: No focus on first field in any dialog
 	* Fixed 16826: Front Desk View, highlight selected user
 	* Fixed 19541: Open an Private Appointment
 	* Fixed 19542: Open an Recurring Appointment
 	* Fixed 19544: Some appointments cannot be opened
 	* Fixed 20530: Improvement: Buttons on appointment should be
disabled when user open without login
 	* Fixed 20794: The copyright shows incorrectly when choosing another
language except English
 	* Fixed 27833: Change the support link
 	* Fixed 28307: Need to translate some texts into different languages
 	* Fixed 28355: Lack of title Address book screen in French language
 	* Fixed 28408: French language: Cannot display the full text of
Calendar Name in List View
 	* Fixed 28441: Lack of tooltip of some icons in Filter panel
 	* Fixed 28932: Tooltip of Print icon in Print form is not translated
 	* Fixed 28982: Search/Filter toolbar - changes
 	* Fixed 30451: Translate language works incorrectly
 	* Fixed 33532: Create new filter and Delete filter are always
disable
 	* Fixed 33616: Private/Recurring icons of all-day event appointment
are wrong position
 	* Fixed 34899: Admin Option - User cannot move to other page from
Appearance page
 	* Fixed 34941: Translate Close button in user setting into different
languages
 	* Fixed 34966: not able to save working hours in Options, General if
system setup to use AM/PM
 	* Fixed 34967: Searching in Address book, search command need to be
default
 	* Fixed 34969: All dialogs must have focus on one field, when
opening a dialog
 	* Fixed 36820: Cannot change the value of Time Style in user setting
 	* Fixed 36942: Misspelling in help

VERSION 5.03.04.0004 (MARCH 20, 2014)

Compliant with RealTime Service version 6.0.0.38, 6.0.0.43, 6.0.0.45,
6.0.59.2, 6.0.63.0, 6.0.66.0, 6.1.14.0, 6.1.17.0, 6.2.10.0, 6.2.10.902
and 6.3.23.0 

 	* Fixed 5732: Appointment that is both recurring and private did not
look correct in different views,
 	* Fixed 5738: Some appointments passing midnight was wrongly shown
in all-day area in different views
 	* Fixed 5944: Issue when navigate to other days in work week view
has been corrected
 	* Fixed 3575: Optimized way to search for groups inside "Options",
"Group Options"
 	* Fixed 3578: Issue printing appointment has been fixed.
 	* Fixed 4715: Print function: Added scrollbars for preview screen
 	* Fixed 2375; 6179: Work Week View has been optimized.
 	* Fixed 3576: Hour display was not synchronized between Day view;
Work week view and Front Desk
 	* Fixed 3450: General performance optimization when querying
appointments for different views.

VERSION 5.02.09.0009 (OCTOBER 18, 2013)

Compliant with RealTime Service version 6.0.59.2, 6.0.63.0 and
6.0.66.0 

 	* New: Double click inside the calendar view will open New
Appointments on selected date and time
 	* New: Implemented the default zoom in time line view.
 	* New: Implemented the new sorting ability for each of the group in
WTC for each of the logged in user.
 	* New: Changed a text in the [Domain Name] options in the
administrator page and in the setup screen accordingly to match the
implementation in current WTC when logging user in.
 	* Fixed: Printing issue
 	* Fixed: Logon issue
 	* Fixed: Creating appointments was treated as meeting request when
using Exchange Server 2010

VERSION 5.00.08.0008 (APRIL 26, 2012)

Compliant with RealTime Service version 6.0.59.2, 6.0.63.0 and
6.0.66.0 

 	* Fixed: Some language is not correct
 	* Fixed: WTC is not showing all members of a group 

VERSION 5.00.08.0001 (APRIL 12, 2011)

 	* New: Support for Exchange 2010
 	* Fixed: List view: Sorting and Separator line
 	* Fixed: Appointment type colors not same as Outlook
 	* Fixed: Filters are greyed out if you are not logged into WTC
 	* Fixed: Check mark the distribution list under Folder
 	* Fixed: Issue with deleting appointments
 	* Improved: Sorting groups alphabetic
 	* Improved: Moving authentication setting from Web.config to Guy 

VERSION 5.00.03.0000 (FEBRUARY 10, 2010)

 	* New: List view: possibility to show the accounts phone numbers
 	* New: Support for Windows Authentication
 	* Fixed: User name needs to be empty
 	* Fixed: All day appointment needs to be displayed as 00:00 - 00:00
 	* Fixed: printing issue
 	* Fixed: Error in Permissions 

VERSION 5.00.00.0024 (JULY 8, 2009)

 	* Initial release
 	* New user interface
 	* New FrontDesk view
 	* New Filter and Search functionality
 	* New Color Category functionality
 	* All views has been redesigned
 	* Improved print out functionality 

VERSION 4.01.0879.0002 (APRIL 3, 2009)

 	* New: WTC database has been changed in order to support WTC5
 	* Fixed: Date format issue on New Appointment window 

VERSION 4.01.0831.0001 (SEPTEMBER 23, 2008)

 	* Fixed: SQL database create scripts has been changed in order to
support _BIN and _CS collations on server
 	* Fixed: Issue with missed scrollbar in personal group window
 	* Fixed: Wrong filters interpretation inside WTC site
 	* Fixed: TimeLine view representation on WTC site
 	* Fixed: Default group save functionality on WTC settings tab

VERSION 4.01.0584.0001; 4.01.0604.0002; 4.01.0648.0001;
4.01.0665.0001

 	* Fixed, Wrong behavior of MyCalendar Feature 

VERSION 4.01.0549.0001 (AUGUST 16, 2007)

 	* Fixed issue with adding user from Address Book
 	* Improved performance for select all/ deselect all

VERSION 4.01.0539.0001 (JUNE 2, 2007)

 	* New, "Check All"/"clear All" buttons has been added on WTC select
groups to display page

VERSION 4.01.0507.0002 (MAY 15, 2007)

 	* Fixed, "Alias"/"Display name" switch functionality has been fixed

VERSION 4.01.0418.0001 (JANUARY 8, 2007)

 	* New, Displaying behavior for category colors has been changed.
 	* New tab "Category Colors" has been added on admin page

VERSION 4.01.0317.0002

 	* Fixed, Wrong category colors for non-English locales has been
fixed
 	* Fixed, Issue with "No Default group" message after creating user
groups has been fixed.
 	* Fixed, Date shifting issue in different time zones has been fixed
 	* Fixed, Authentication mechanism has been changed
 	* Improved, WTC command processing has been improved
 	* New, Product version number has been changed to 4.1. The build
number remains the same.
 	* New, WebTeam Central application user interface has been changed
in order to support multi - domain/exchange monitoring. Field named
"Domain" has been added to the recipient fields list. Check box named
"Add Domain name prefix" has been added to the Admin page, Groups Tab.
 	* New, Installer images has been updated, documentation has been
reviewed.
 	* Improved, Sorting of search result has been improved
 	* Improved, Group list sorting has been improved
 	* Improved, The "Check All" and "Uncheck All" buttons has been added
to the WTC start page for the groups selection list

VERSION 4.00.0206.0003

 	* Improved: Personal OWA Calendar name field has been added to WTC
user interface.

 VERSION 4.00.0129.0001 (NOVEMBER 22, 2005)

 	* Improved: Tooltips have been added to "Find now" and "Clear"
buttons
 	* Improved: Default group dropdown list alphabetically sorting added
 	* Improved: Sorting by first column of WTC calendar data grid has
been added
 	* Fixed: Searching by subject fixed
 	* Fixed: Incorrect setup of time of the beginning and the end for
appointment has been fixed
 	* Fixed: Incorrect All-day appointments displaying in WTC has been
fixed
 	* Fixed: Incorrect behavior of the "Limit Visible group to" feature
has been fixed
 	* Fixed: SQL Connection testing on admin page fixed
 	* Fixed: SQL Server credentials encryption fixed
 	* Fixed: Printing support fixed
 	* Fixed: "Office Hours" processing fixed
 	* Fixed: "All Day" events representation fixed
 	* Fixed: "Category Icon" and "Category Color" modes fixed
 	* Fixed: Zero length appointments processing fixed
 	* Fixed: Large appointments processing has been improved
 	* Fixed: Grid shows users in alphabetical order
 	* Fixed: All day appointment edition corrected
 	* Fixed: ACL handling fixed
 	* Fixed: Default group using procedure fixed
 	* Fixed: Procedure of appointments deletion fixed
 	* Fixed: Admin page settings processing improved
 	* Fixed: Invalid license error message has been changed, details
have been added
 	* Fixed: Database connection error message has been changed

VERSION 4.00.0000.0000 (SEPTEMBER 1, 2005)

 	* Initial Release

]]></contentstext>
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<subject><![CDATA[Revision history for WebTeam Central]]></subject>
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<contents><![CDATA[<p><strong><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Summary</span></strong></p>
<p><span style="font-family: Arial; font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;">This article applies to,</span></span></p>
<ul>
<li><span style="font-family: Arial; font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;">&nbsp;&nbsp;Exchange Central</span></span></li>
</ul>
<hr style="width: 100%; height: 2px;" />
<p><span style="font-size: medium;"><span style="font-family: arial,helvetica,sans-serif;"><strong>Symptoms</strong> </span></span></p>
<p><span style="font-family: Arial; font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;">While running Exchange Central from Citrix; using roaming profiles or other situations where this folder are located on different servers depending on how and when the user logons (load balancing), that time user face the error to open the Exchange Central.</span></span></p>
<p><strong><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Cause</span></strong></p>
<p><span style="font-family: Arial; font-size: 10pt;">Exchange Central requires a number of files to be present in certain locations in order to function correctly. As an example, the cache database &ldquo;EC.mdb&rdquo; will by default be located in the users profile Application data folder that is by default:</span><span style="font-family: Arial; font-size: 10pt;">C:\Documents and Settings\USER NAME\Application Data\Add-On Products\Exchange Central\3.0<br /></span><span style="font-family: Arial; font-size: 10pt;">If the required number of files are not present under the above path, then the client will face the error to open the Exchange Central.</span></p>
<p><strong><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Resolution</span></strong></p>
<p><span style="font-family: arial,helvetica,sans-serif;"><span style="font-family: Arial; font-size: 10pt;">As a remedy for this situation, you can create a entry in the Registry for each user, telling Exchange Central to look for the cache database in another location than the application data path.</span></span></p>
<p><span style="font-family: arial,helvetica,sans-serif;"><span style="font-family: Arial; font-size: 10pt;">HKEY_CURRENT_USER\Software\Add-On Products\Exchange Central\4.0\Common</span></span><span style="font-family: arial,helvetica,sans-serif;"><span style="font-family: Arial; font-size: 10pt;">DataPath: </span></span></p>
<p><span style="font-family: arial,helvetica,sans-serif;"><span style="font-family: Arial; font-size: 10pt;">String C:\EC\CacheDB </span></span><span style="font-family: arial,helvetica,sans-serif;"><span style="font-family: Arial; font-size: 10pt;">For instance: C:\Documents and Settings\*USERNAME\Application Data\Add-On Products\Exchange Central\4.0</span></span></p>
<p><span style="font-size: small;"><span style="font-family: arial,helvetica,sans-serif;"><strong><span style="font-family: Arial;"><span style="font-size: medium;">Note:</span></span></strong></span></span></p>
<p><span style="font-family: Arial; font-size: 10pt;"><span style="font-family: arial,helvetica,sans-serif;">Do not end the path value with a backslash &ldquo;\&rdquo;</span></span><span style="font-size: 10pt;">&nbsp;</span>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY 

This article applies to, 

 	* Exchange Central

-------------------------

SYMPTOMS 

While running Exchange Central from Citrix; using roaming profiles or
other situations where this folder are located on different servers
depending on how and when the user logons (load balancing), that time
user face the error to open the Exchange Central. 

CAUSE 

Exchange Central requires a number of files to be present in certain
locations in order to function correctly. As an example, the cache
database "EC.mdb" will by default be located in the users profile
Application data folder that is by default:C:Documents and
SettingsUSER NAMEApplication DataAdd-On ProductsExchange Central3.0
If the required number of files are not present under the above path,
then the client will face the error to open the Exchange Central. 

RESOLUTION 

As a remedy for this situation, you can create a entry in the Registry
for each user, telling Exchange Central to look for the cache database
in another location than the application data path. 

HKEY_CURRENT_USERSoftwareAdd-On ProductsExchange
Central4.0CommonDataPath: 

String C:ECCacheDB For instance: C:Documents and
Settings*USERNAMEApplication DataAdd-On ProductsExchange Central4.0 

NOTE: 

Do not end the path value with a backslash "" ]]></contentstext>
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<subject><![CDATA[Change location of the cache Database in Exchange Central]]></subject>
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<contents><![CDATA[<div class="textInformation">
<p><span style="font-family: arial,helvetica,sans-serif; font-size: medium;"><strong>Summary</strong></span></p>
<p><span style="font-size: small;">This article applies to the following:</span></p>
<ul>
<li><span style="font-size: small;"><strong>Exchange central&nbsp; </strong></span></li>
</ul>
<p>&nbsp;</p>
<hr />
<p><span style="font-family: arial,helvetica,sans-serif; font-size: medium;"><strong>Symptoms</strong></span></p>
<p><span style="font-size: small;">Tooltips are in all views shown in a wrong font size, except from the Month view &ndash; either very small or very large.</span></p>
<p><span style="font-family: arial,helvetica,sans-serif; font-size: medium;"><strong>Cause</strong></span></p>
<p><span style="font-size: small;">Unknown &ndash; it seems to be some kind of mismatch in the Windows system DLL files.</span></p>
<p><span style="font-family: arial,helvetica,sans-serif; font-size: medium;"><strong>Resolution</strong></span></p>
<p><span style="font-size: small;">In many cases we have seen that using the following registry variable to specific set the font (name and size) will resolve the issue.</span></p>
<p><span style="font-size: small;"><strong>Create the following entries in the registry:&nbsp;</strong></span></p>
<p><span style="font-size: small;">HKEY_CURRENT_USER\Software\Add-On Products\Exchange Central\3.0\Common\</span><br /> <span style="font-size: small;">ShowToolTipSpecial&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DWORD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0x00000001 <br /> ShowToolTipFontSize&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DWORD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0x00000008 <br /> ShowToolTipFontName&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; String&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Arial<br /> <br /> The value of the Font size can be a font size from 5 to 24<br /> The value of the Font name must be a valid font name that is installed on the client.<br /> You need to use version 3.0.4128 or later in order to change the font and font size.</span></p>
<p>&nbsp;</p>
</div>]]></contents>
<contentstext><![CDATA[SUMMARY 

This article applies to the following: 

 	* EXCHANGE CENTRAL  

-------------------------

SYMPTOMS 

Tooltips are in all views shown in a wrong font size, except from the
Month view - either very small or very large. 

CAUSE 

Unknown - it seems to be some kind of mismatch in the Windows system
DLL files. 

RESOLUTION 

In many cases we have seen that using the following registry variable
to specific set the font (name and size) will resolve the issue. 

CREATE THE FOLLOWING ENTRIES IN THE REGISTRY:  

HKEY_CURRENT_USERSoftwareAdd-On ProductsExchange Central3.0Common
 ShowToolTipSpecial DWORD 0x00000001 
 ShowToolTipFontSize DWORD 0x00000008 
 ShowToolTipFontName String Arial

 The value of the Font size can be a font size from 5 to 24
 The value of the Font name must be a valid font name that is
installed on the client.
 You need to use version 3.0.4128 or later in order to change the font
and font size. 

 ]]></contentstext>
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<contents><![CDATA[<p class="MsoNormal"><font face="arial,helvetica,sans-serif" size="3"><strong><span style="line-height: 115%; font-family: Arial; font-size: 12pt">Summary:</span></strong></font></p><p style="line-height: normal" class="MsoNormal"><font face="arial,helvetica,sans-serif" size="2"><span style="font-family: Arial; color: #333333">This article applies to the following: </span></font></p><ul><li class="MsoNormal" style="line-height: normal; color: #333333"><span style="font-family: Arial"><font face="arial,helvetica,sans-serif" size="2">Resource Central 2.x.xxxx</font> </span></li></ul><div style="border-bottom: 1pt solid; border-left: medium none; padding-bottom: 1pt; padding-left: 0in; padding-right: 0in; margin-left: 0.25in; border-top: medium none; margin-right: 0in; border-right: medium none; padding-top: 0in"><p style="line-height: normal; border: medium none; padding: 0in" class="MsoNormal">&nbsp;</p></div><p class="MsoNormal"><font face="arial,helvetica,sans-serif" size="3"><strong><span style="line-height: 115%; font-family: Arial; font-size: 12pt">Problem:</span></strong></font></p><p style="line-height: normal; margin-top: 0in" class="MsoNormal">&nbsp;</p><p style="line-height: normal; margin-top: 0in" class="MsoNormal"><font face="arial,helvetica,sans-serif" size="2"><span style="font-family: Arial; color: windowtext">In previous version(s) , a user might not be able to see some of the resource which he/she has created in system previously</span></font><span style="color: windowtext; font-size: 11pt"><font face="arial,helvetica,sans-serif" size="2">.</font></span></p><p style="line-height: normal; margin-top: 0in" class="MsoNormal"><strong></strong></p><p style="line-height: normal; margin-top: 0in" class="MsoNormal"><font face="arial,helvetica,sans-serif" size="3"><strong><span style="font-family: Arial; color: windowtext; font-size: 12pt">Details</span></strong><strong><span style="color: windowtext; font-size: 12pt">:</span></strong></font></p><p style="line-height: normal; margin-top: 0in" class="MsoNormal">&nbsp;</p><p style="line-height: normal; margin-top: 0in" class="MsoNormal"><font face="arial,helvetica,sans-serif" size="2"><span style="font-family: Arial; color: windowtext">The problem is that somehow the location of the resources gets empty/null and hence resource central web application does not show these resources on the screen</span></font><span style="color: windowtext; font-size: 11pt"><font face="arial,helvetica,sans-serif" size="2">.</font></span></p><p class="MsoNormal"><strong></strong></p><p class="MsoNormal"><strong><span style="line-height: 115%; font-family: Arial; font-size: 12pt"><font face="arial,helvetica,sans-serif" size="3">Resolution:</font> </span></strong></p><p style="line-height: normal; margin-top: 0in" class="MsoNormal">&nbsp;</p><p style="line-height: normal; margin-top: 0in" class="MsoNormal"><font size="2"><span style="font-family: Arial; color: windowtext">These missing/invisible resources exist in the database, and by executing the following query you&lsquo;ll be able to see them back in the application.</span></font></p><p style="line-height: normal; margin-top: 0in" class="MsoNormal"><font size="2"></font></p><p style="line-height: normal; text-indent: 22.15pt; margin: 0in 0.9pt 0pt 85.85pt" class="MsoNormal"><font size="2"><strong><span style="font-family: Arial; color: windowtext">update resources set locationpath = 47 </span></strong></font></p><p style="line-height: normal; text-indent: 22.15pt; margin: 0in 0.9pt 0pt 85.85pt" class="MsoNormal"><font size="2"><strong><span style="font-family: Arial; color: windowtext">where locationpath is null or locationpath = -1</span></strong></font></p><p style="line-height: normal; margin-top: 0in" class="MsoNormal"><font size="2"></font></p><p style="line-height: normal; margin-top: 0in" class="MsoNormal"><font size="2"><span style="font-family: Arial; color: windowtext">*Please note that this query will set the location of the invisible resources to the root node, and you&rsquo;ve to set them to the correct location after you see them in the application.</span></font></p>]]></contents>
<contentstext><![CDATA[Summary:This article applies to the following: Resource Central 2.x.xxxx &nbsp;Problem:&nbsp;In previous version(s) , a user might not be able to see some of the resource which he/she has created in system previously.Details:&nbsp;The problem is that somehow the location of the resources gets empty/null and hence resource central web application does not show these resources on the screen.Resolution: &nbsp;These missing/invisible resources exist in the database, and by executing the following query you&lsquo;ll be able to see them back in the application.update resources set locationpath = 47 where locationpath is null or locationpath = -1*Please note that this query will set the location of the invisible resources to the root node, and you&rsquo;ve to set them to the correct location after you see them in the application.]]></contentstext>
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<contents><![CDATA[<p><font face="arial,helvetica,sans-serif" size="3"><strong>Summary</strong></font></p><p><font face="arial,helvetica,sans-serif" size="2">This article applies to the following:</font></p><p><font face="arial,helvetica,sans-serif" size="2">Office Central</font></p><p><font face="arial,helvetica,sans-serif" size="3"><strong>Details</strong></font></p><p><font face="arial,helvetica,sans-serif" size="2">If WINWORD.exe is running in Task Manager, when Office Central is being installed a normal.dot error will appear when the installation completes. If Word being opened and closed again, another normal.dot error will appear. </font></p><p><font face="arial,helvetica,sans-serif" size="2">Normal.dot is used to save information about new buttons on the toolbar. In connection with the Office Central add-in to Word, a new button is created on the toolbar. When Office Central is being installed, the installation job is trying to add the button to the Word toolbar and thereby trying to write the information in the normal.dot file. This most likely fails because Word is already open. Word is being used as editor for Outlook and other applications so the possibility of having Word running is there.</font></p><p><font face="arial,helvetica,sans-serif"><strong><font size="3">Resolution</font></strong></font></p><p><font face="arial,helvetica,sans-serif" size="2">All instances of WINWORD.exe in Task Manager should be killed before the installation of Office Central.<br />Alternatively, rebooting the pc after the installation of Office Central will ensure the error messages no longer appear.</font></p>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following:Office CentralDetailsIf WINWORD.exe is running in Task Manager, when Office Central is being installed a normal.dot error will appear when the installation completes. If Word being opened and closed again, another normal.dot error will appear. Normal.dot is used to save information about new buttons on the toolbar. In connection with the Office Central add-in to Word, a new button is created on the toolbar. When Office Central is being installed, the installation job is trying to add the button to the Word toolbar and thereby trying to write the information in the normal.dot file. This most likely fails because Word is already open. Word is being used as editor for Outlook and other applications so the possibility of having Word running is there.ResolutionAll instances of WINWORD.exe in Task Manager should be killed before the installation of Office Central. Alternatively, rebooting the pc after the installation of Office Central will ensure the error messages no longer appear.]]></contentstext>
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<contents><![CDATA[<p>Product support Lifecycle policy for&nbsp;Office Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#OfficeCentral">here</a></span></p>
<p>&nbsp;</p>
<a name="Version3.0.0054"></a>
<h3><strong>Version 3.0.0054  (February 5, 2010)</strong></h3>
<ul>
<li>New: Mail header is now visible in the mail preview</li>
<li>New: Project search now possible to search for journalized e-mail that are attached to a specific project</li>
<li>New: Support for Microsoft Terminal Services</li>
<li>New: Support for Microsoft SQL Server 2009</li>
<li>Improved: Missing hour glass when opening different dialogs</li>
<li>Improved: Journalizing</li>
<li>Improved: SQL Database username and password are encrypted into the registry database</li>
<li>Fixed: Properties are saved correctly when journalizing and updating documents</li>
<li>Fixed: Permissions for deleting is now working according to the design</li>
<li>Fixed: Better information when Mail scanner are not able to work due to missing network</li>
<li>Fixed: In some situations Office Central shutdown then emails are selected</li>
<li>Fixed: Error when opening the same email for the second time</li>
</ul>
<a name="Version3.0.0047"></a>
<h3><strong>Version 3.0.0047 (March 6, 2009)</strong></h3>
<ul>
<li>Fixed: License issue</li>
</ul>
<a name="Version3.0.0046"></a>
<h3><strong>Version 3.0.0046 (February 3, 2009)</strong></h3>
<ul>
<li>Fixed: updateSingleSettings stored procedure</li>
<li>New: French language supported</li>
</ul>
<a name="Version3.0.0042"></a>
<h3><strong>Version 3.0.0042 (September 25, 2008)</strong></h3>
<ul>
<li>(Initial release of version 3.0) </li>
<li>New: E-mail preview</li>
<li>New: Integration to Microsoft Word and Microsoft Excel</li>
<li>Improved: Use either Microsoft SQL Server or Microsoft Exchange Public Folder for data store</li>
<li>Improved: Advanced search, possibility to search for words in e-mail body or content of a document (need SQL server)</li>
</ul>
<a name="Version2.0.0007"></a>
<h3><strong>Version 2.0.0007 (January 19, 2006)</strong></h3>
<ul>
<li>(initial release of version 2.0) </li>
<li>New: Outlook security pop removed.</li>
<li>New: Improved repair function</li>
<li>New: Mails can now be moved and copied from one company to another.</li>
<li>New: Added a delete all journalized mails in current folder button.</li>
<li>New: Manual journalization now follows normal rules; it is possible to pick a company if the shift key is pressed while clicking journalize.</li>
<li>New: The Company a mail is journalized to can be opened from Outlook. Select a journalized mail and click the Office Central icon while holding down the shift key.</li>
<li>New: When importing Contacts as companies the contacts information is added to the company.</li>
<li>New: It is now visible in Office Central if a mail has attachments. This does not work for mails already in the system.</li>
</ul>
<a name="Version1.0.0025"></a>
<h3><strong>Version 1.0.0025 (April 27, 2005)</strong></h3>
<ul>
<li>Fixed: System file comdlg32.ocx added in setup.exe</li>
<li>New: French version available as of this version number.</li>
</ul>
<a name="Version1.0.0020"></a>
<h3><strong>Version 1.0.0020 (April 14, 2005)</strong></h3>
<ul>
<li>(Initial release version 1.0) </li>
</ul>]]></contents>
<contentstext><![CDATA[

	Product support Lifecycle policy for Office Central can be found here
[1] 

VERSION 3.0.0054 (FEBRUARY 5, 2010)

 	* New: Mail header is now visible in the mail preview
 	* New: Project search now possible to search for journalized e-mail
that are attached to a specific project
 	* New: Support for Microsoft Terminal Services
 	* New: Support for Microsoft SQL Server 2009
 	* Improved: Missing hour glass when opening different dialogs
 	* Improved: Journalizing
 	* Improved: SQL Database username and password are encrypted into
the registry database
 	* Fixed: Properties are saved correctly when journalizing and
updating documents
 	* Fixed: Permissions for deleting is now working according to the
design
 	* Fixed: Better information when Mail scanner are not able to work
due to missing network
 	* Fixed: In some situations Office Central shutdown then emails are
selected
 	* Fixed: Error when opening the same email for the second time

VERSION 3.0.0047 (MARCH 6, 2009)

 	* Fixed: License issue

VERSION 3.0.0046 (FEBRUARY 3, 2009)

 	* Fixed: updateSingleSettings stored procedure
 	* New: French language supported

VERSION 3.0.0042 (SEPTEMBER 25, 2008)

 	* (Initial release of version 3.0) 
 	* New: E-mail preview
 	* New: Integration to Microsoft Word and Microsoft Excel
 	* Improved: Use either Microsoft SQL Server or Microsoft Exchange
Public Folder for data store
 	* Improved: Advanced search, possibility to search for words in
e-mail body or content of a document (need SQL server)

VERSION 2.0.0007 (JANUARY 19, 2006)

 	* (initial release of version 2.0) 
 	* New: Outlook security pop removed.
 	* New: Improved repair function
 	* New: Mails can now be moved and copied from one company to
another.
 	* New: Added a delete all journalized mails in current folder
button.
 	* New: Manual journalization now follows normal rules; it is
possible to pick a company if the shift key is pressed while clicking
journalize.
 	* New: The Company a mail is journalized to can be opened from
Outlook. Select a journalized mail and click the Office Central icon
while holding down the shift key.
 	* New: When importing Contacts as companies the contacts information
is added to the company.
 	* New: It is now visible in Office Central if a mail has
attachments. This does not work for mails already in the system.

VERSION 1.0.0025 (APRIL 27, 2005)

 	* Fixed: System file comdlg32.ocx added in setup.exe
 	* New: French version available as of this version number.

VERSION 1.0.0020 (APRIL 14, 2005)

 	* (Initial release version 1.0) 



Links:
------
[1]
http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#OfficeCentral
]]></contentstext>
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<contents><![CDATA[<p><strong><font face="arial,helvetica,sans-serif" size="3" color="#000000">Summary</font></strong></p><p><font color="#000000">This article applies to the following: </font></p><ul><li><font color="#000000">ResourceCentral 2 &amp; 3</font></li></ul><font face="arial,helvetica,sans-serif" color="#000000"><hr /><p><strong><font face="arial,helvetica,sans-serif" size="3" color="#000000">Details</font></strong></p><p><font color="#000000">When Resource Finder and Microsoft Dynamics CRM 4.0 add-in are installed on the same computer, the following can happen:</font></p></font><ul><li><font color="#000000">When double clicking an email or making a reply, Outlook freezes.</font></li><li><font color="#000000">Outlook and CRM hang like processes in Task Manager when Outlook closes.It results in Outlook not being able to open.</font></li><li>Resource Finder and My Meetings buttons are missing in Outlook</li></ul><br /><p><strong><font face="arial,helvetica,sans-serif" size="3" color="#000000">Resolution</font></strong></p>There is a hotfix from Microsoft. Please contact them to obtain it. For more information please see: <a href="http://support.microsoft.com/kb/952046">http://support.microsoft.com/kb/952046</a>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following: ResourceCentral 2 &amp; 3DetailsWhen Resource Finder and Microsoft Dynamics CRM 4.0 add-in are installed on the same computer, the following can happen:When double clicking an email or making a reply, Outlook freezes.Outlook and CRM hang like processes in Task Manager when Outlook closes.It results in Outlook not being able to open.Resource Finder and My Meetings buttons are missing in Outlook ResolutionThere is a hotfix from Microsoft. Please contact them to obtain it. For more information please see: http://support.microsoft.com/kb/952046]]></contentstext>
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<subject><![CDATA[Resource Central malfunction with Microsoft Dynamics CRM 4.0]]></subject>
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<contents><![CDATA[<p>&nbsp;</p><p><strong><span style="font-family: Arial; font-size: 10pt">Summary</span></strong></p><p style="margin-bottom: 12pt" class="MsoNormal"><span class="kay-article"><strong><span style="font-family: Arial; font-size: 10pt">This article applies to</span></strong></span></p><ul><li class="MsoNormal"><span style="font-family: Arial; font-size: 10pt">Mailbox Central 2</span></li></ul><p>&nbsp;</p><hr /><p><font face="arial, helvetica, sans-serif" size="2" class="Apple-style-span"><span style="font-size: small" class="Apple-style-span"><span style="line-height: 18px; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px" class="Apple-style-span">If you have obtained a license key (*.lic file), you need to <br />copy the license key file into the bin folder in the Mailbox Central folder on your Web Server. The<br />default path of the bin folder is &ldquo;C:\Inetpub\wwwroot\MailboxCentral\bin&rdquo;.</span></span></font></p>]]></contents>
<contentstext><![CDATA[&nbsp;SummaryThis article applies toMailbox Central 2&nbsp;If you have obtained a license key (*.lic file), you need to  copy the license key file into the bin folder in the Mailbox Central folder on your Web Server. The default path of the bin folder is &ldquo;C:\Inetpub\wwwroot\MailboxCentral\bin&rdquo;.]]></contentstext>
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<subject><![CDATA[How to upload the license file Mailbox Central]]></subject>
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<contents><![CDATA[<!--  /* Font Definitions */  @font-face 	{font-family:Wingdings; 	panose-1:5 0 0 0 0 0 0 0 0 0; 	mso-font-charset:2; 	mso-generic-font-family:auto; 	mso-font-pitch:variable; 	mso-font-signature:0 268435456 0 0 -2147483648 0;}  /* Style Definitions */  p.MsoNormal, li.MsoNormal, div.MsoNormal 	{mso-style-parent:""; 	margin:0in; 	margin-bottom:.0001pt; 	mso-pagination:widow-orphan; 	font-size:12.0pt; 	font-family:"Times New Roman"; 	mso-fareast-font-family:"Times New Roman";} h1 	{mso-style-next:Normal; 	margin-top:12.0pt; 	margin-right:0in; 	margin-bottom:3.0pt; 	margin-left:0in; 	mso-pagination:widow-orphan; 	page-break-after:avoid; 	mso-outline-level:1; 	font-size:16.0pt; 	font-family:Arial; 	mso-font-kerning:16.0pt; 	font-weight:bold;} p 	{mso-margin-top-alt:auto; 	margin-right:0in; 	mso-margin-bottom-alt:auto; 	margin-left:0in; 	mso-pagination:widow-orphan; 	font-size:12.0pt; 	font-family:"Times New Roman"; 	mso-fareast-font-family:"Times New Roman";} span.kay-article 	{mso-style-name:kay-article;} @page Section1 	{size:8.5in 11.0in; 	margin:1.0in 1.25in 1.0in 1.25in; 	mso-header-margin:.5in; 	mso-footer-margin:.5in; 	mso-paper-source:0;} div.Section1 	{page:Section1;}  /* List Definitions */  @list l0 	{mso-list-id:1801801048; 	mso-list-template-ids:-564334750;} @list l0:level1 	{mso-level-number-format:bullet; 	mso-level-text:?; 	mso-level-tab-stop:.5in; 	mso-level-number-position:left; 	text-indent:-.25in; 	mso-ansi-font-size:10.0pt; 	font-family:Symbol;} ol 	{margin-bottom:0in;} ul 	{margin-bottom:0in;} -->
<h3><br /><strong>Resolution</strong></h3>
<span style="font-family: Arial;">To upload the license file for&nbsp;Office Central&nbsp;follow the steps mentioned below</span>
<h1 style="padding-left: 30px;"><span style="font-weight: normal; font-size: 10pt;">1] Go to Office Central settings.<br /><span style="font-size: 10pt;">2] Click on the option &gt;&gt;License.<br /></span><span style="font-size: 10pt;">3] Click on button &ldquo;Enter License&rdquo;.<br /></span><span style="font-size: 10pt;">4] Opens a </span><span class="kay-article" style="font-size: 10pt;">directory where your license file is located<br /><span class="kay-article" style="font-size: 2em;"><span style="font-weight: normal; font-size: 10pt;">5] S</span></span><span style="font-weight: normal; font-size: 10pt;">elect your license file and type the matching license code.<br /><span style="font-size: 10pt;">6] Click &lsquo;OK&rsquo; and close the 'settings' window.<br /></span><span style="font-size: 10pt;">7] Re-open Office Central.<br /></span></span></span></span></h1>
<h3><strong>Properties</strong></h3>
<p><span>Office Central.</span></p>
<p><span style="font-weight: normal; font-size: 10pt;"><br /></span></p>]]></contents>
<contentstext><![CDATA[ 

RESOLUTION

 To upload the license file for Office Central follow the steps
mentioned below 

1] GO TO OFFICE CENTRAL SETTINGS.
2] CLICK ON THE OPTION >>LICENSE.
3] CLICK ON BUTTON "ENTER LICENSE".
4] OPENS A DIRECTORY WHERE YOUR LICENSE FILE IS LOCATED
5] SELECT YOUR LICENSE FILE AND TYPE THE MATCHING LICENSE CODE.
6] CLICK 'OK' AND CLOSE THE 'SETTINGS' WINDOW.
7] RE-OPEN OFFICE CENTRAL.

PROPERTIES

	Office Central. 

]]></contentstext>
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<contents><![CDATA[<p><strong style="font-size: 1.17em;">Resolution</strong></p>
<p><span style="font-size: x-small;">Following steps must be followed to upload the license key for Account Central:</span></p>
<p style="padding-left: 30px;"><span style="font-size: x-small;"><span style="font-family: arial, helvetica, sans-serif;">1] Close the Account Central Application.<br /><br />2] Locate the </span></span><span style="font-size: x-small;"><span style="font-family: arial, helvetica, sans-serif;">Installation Folder (Default is C:\Program Files\Add-On Products\Account Central)</span></span></p>
<p style="padding-left: 30px;"><span style="font-size: x-small;"><span style="font-family: arial, helvetica, sans-serif;">3] Copy the ac.lic file to this folder.<br /><br />4] Open Account Central.</span></span></p>
<h3><strong>Properties</strong></h3>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: x-small;">Account Central.</span></p>]]></contents>
<contentstext><![CDATA[RESOLUTION 

Following steps must be followed to upload the license key for Account
Central: 

1] Close the Account Central Application.

2] Locate the Installation Folder (Default is C:Program FilesAdd-On
ProductsAccount Central) 

3] Copy the ac.lic file to this folder.

4] Open Account Central. 

PROPERTIES

Account Central.]]></contentstext>
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<categoryid><![CDATA[3]]></categoryid>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[7]]></creatorid>
<author><![CDATA[Manish Deshmukh]]></author>
<email><![CDATA[md@add-on.com]]></email>
<subject><![CDATA[How to upload the license file for Account Central]]></subject>
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<contents><![CDATA[<p><font size="2">Summary</font></p><p>This article applies to the following:</p><p>Resource Central</p><p>--------------------------------------------------------------------------------</p><p><font size="2">Details</font></p><p>RC Exchange Integration cannot be installed on a Small Business Server 2003</p><p><font size="2">Resolution</font></p><p>Steps:<br />1.&nbsp;Open System Registry by Run\Regedit<br />2.&nbsp;Go to folder: <a href="file://hkey_local_machine/Software/Microsoft/Windows/CurrentVersion/UnInstall">\\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\UnInstall</a><br />3.&nbsp;Right click and chose New-&gt; Key<br />4.&nbsp;Paste this F95DE19F-CF69-4b03-81B6-9EC050D20D3B to value of the new key.<br />5.&nbsp;Install Exchange Part version 3.00.0000.0000<br />6.&nbsp;After install Exchange part, delete the key.</p><p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following:Resource Central--------------------------------------------------------------------------------DetailsRC Exchange Integration cannot be installed on a Small Business Server 2003ResolutionSteps: 1.&nbsp;Open System Registry by Run\Regedit 2.&nbsp;Go to folder: \\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\UnInstall 3.&nbsp;Right click and chose New-&gt; Key 4.&nbsp;Paste this F95DE19F-CF69-4b03-81B6-9EC050D20D3B to value of the new key. 5.&nbsp;Install Exchange Part version 3.00.0000.0000 6.&nbsp;After install Exchange part, delete the key.&nbsp;]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
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<creatorid><![CDATA[0]]></creatorid>
<author><![CDATA[- NA -]]></author>
<email />
<subject><![CDATA[Installing RC Exchange Integration på en Small Business Server 2003]]></subject>
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<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[Facility View]]></subject>
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<contents><![CDATA[<p><strong>Summary</strong></p><p>This article applies to the following:</p><p><strong><em><u>WebTeam Central 5</u></em></strong></p><p>--------------------------------------------------------------------------------</p><p><strong>Details</strong></p><p>Installing WebTeam Central 5 should be treated as a brand new installation. You need to uninstall your current version of WebTeam Central and RealTime Service. You need to delete the current WebTeam Central and RealTime Service SQL database, too.</p><p>You will need a new license key for WTC 5 which can be obtained by writing to <a href="mailto:info@add-on.com">info@add-on.com</a>.</p><p>You need to run at least RTS 4.5.32.0 or newer in order to use WTC 5.</p>]]></contents>
<contentstext><![CDATA[SummaryThis article applies to the following:WebTeam Central 5--------------------------------------------------------------------------------DetailsInstalling WebTeam Central 5 should be treated as a brand new installation. You need to uninstall your current version of WebTeam Central and RealTime Service. You need to delete the current WebTeam Central and RealTime Service SQL database, too.You will need a new license key for WTC 5 which can be obtained by writing to info@add-on.com.You need to run at least RTS 4.5.32.0 or newer in order to use WTC 5.]]></contentstext>
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<creatorid><![CDATA[7]]></creatorid>
<author><![CDATA[Manish Deshmukh]]></author>
<email><![CDATA[md@add-on.com]]></email>
<subject><![CDATA[How to upgrade to WebTeam Central 5 from WebTeam Central 4]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>:&nbsp;<strong><a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fPicture+discolored.pdf">The display is discolored&nbsp;- 32&quot; or 40&quot; MM</a></strong></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p><p>&nbsp;</p><p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE:&nbsp;The display is discolored&nbsp;- 32&quot; or 40&quot; MMShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; &nbsp;&nbsp;]]></contentstext>
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<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[The display is discolored  - MM displays]]></subject>
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<contents><![CDATA[<p><strong>Important:</strong> If your current firmware version is lower than Version 4.4b, then you will not be able to update to V4.9.5. Please contact Modulex Support for further instructions. digital@modulex.com</p>
<p>System features release note for firmware Version 4.9.5: <a title="System features" href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fHardware+Features_firmware+4.9.3.pdf">Link</a></p>
<p>Please download the install file to your desktop and follow the guide.</p>
<p><a title="Install File" href="http://ariadne.add-on.com/firmware/Modulex_4_9_5.install">Install file</a></p>
<p><a title="Network update" href="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Network%20update Firmware Version 4.9.5.pdf">Firmware update guide </a></p>
<p><span class="kay-article"><span style="font-size: small;"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance.&nbsp;</strong></span></span></p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[

	IMPORTANT: If your current firmware version is lower than Version
4.4b, then you will not be able to update to V4.9.5. Please contact
Modulex Support for further instructions. digital@modulex.com 

	System features release note for firmware Version 4.9.5: Link [1] 

	Please download the install file to your desktop and follow the
guide. 

	Install file [2] 

	Firmware update guide [3] 

	SHOULD YOU NEED ANY ADDITIONAL ASSISTANCE - BY MAIL OR TELEPHONE -
PLEASE BE AWARE THAT YOU WILL BE INVOICED FOR THIS ADDITIONAL
ASSISTANCE.  

	 

Links:
------
[1]
http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fHardware+Features_firmware+4.9.3.pdf
[2] http://ariadne.add-on.com/firmware/Modulex_4_9_5.install
[3]
http://www.add-on.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Network%20update
Firmware Version 4.9.5.pdf
]]></contentstext>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[Firmware Update]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>:&nbsp;<strong><a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fMultimedia+black+screen.pdf">The screen is black - 32&quot; + 40&quot; MM displays</a></strong></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE:&nbsp;The screen is black - 32&quot; + 40&quot; MM displaysShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; ]]></contentstext>
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<categoryid><![CDATA[14]]></categoryid>
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<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[The screen is black -  MM displays.]]></subject>
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<contents><![CDATA[<p class="MsoNormal"><strong style="font-size: 1.17em;">Symptoms</strong></p>
<p class="MsoNormal"><span style="font-size: x-small;">From time to time it can be required to verify if asp.net is working correctly on the machine where you have deployed the application. </span></p>
<h3><strong>Resolution</strong></h3>
<p class="MsoNormal"><span style="font-size: x-small;">To do this one can use the following sample code that is copied into a file called verify.aspx in the appropriate library in IIS (wwwroot).&nbsp;</span></p>
<div style="padding-left: 30px;">&lt;%@ Page Language="VB" %&gt;</div>
<div style="padding-left: 30px;">&lt;script runat="server"&gt;</div>
<div style="padding-left: 30px;">&nbsp; &nbsp; Protected Sub Page_Load(ByVal sender As Object, ByVal e As System.EventArgs)</div>
<div style="padding-left: 30px;">&nbsp; &nbsp; &nbsp; &nbsp; Version.Text = "Your server is running &nbsp;the following ASP.NET version " &amp; System.Environment.Version.ToString()</div>
<div style="padding-left: 30px;">&nbsp; &nbsp; End Sub</div>
<div style="padding-left: 30px;">&lt;/script&gt;</div>
<div style="padding-left: 30px;">&lt;html&gt;</div>
<div style="padding-left: 30px;">&lt;head&gt;</div>
<div style="padding-left: 30px;">&nbsp; &nbsp; &lt;title&gt;ASP.NET Version&lt;/title&gt;</div>
<div style="padding-left: 30px;">&lt;/head&gt;</div>
<div style="padding-left: 30px;">&lt;body&gt;</div>
<div style="padding-left: 30px;">&nbsp; &nbsp; &lt;form id="form1" runat="server"&gt;</div>
<div style="padding-left: 30px;">&nbsp; &nbsp; &nbsp; &nbsp; &lt;asp:Label ID="Version" runat="server"&gt;&lt;/asp:Label&gt;</div>
<div style="padding-left: 30px;">&nbsp; &nbsp; &lt;/form&gt;</div>
<div style="padding-left: 30px;">&lt;/body&gt;</div>
<div style="padding-left: 30px;">&lt;/html&gt;</div>
<p class="MsoNormal"><span style="font-size: x-small;"><span style="font-family: 'Verdana','sans-serif';">Open your browser and type in 'http://www.localhost/verify.aspx'. If it runs and works correctly then everything's fine and the version is written to the browser programmatically!</span></span></p>
<h3><strong>Properties</strong></h3>
<p>Resource Central Version, WebTeam Central</p>]]></contents>
<contentstext><![CDATA[SYMPTOMS 

From time to time it can be required to verify if asp.net is working
correctly on the machine where you have deployed the application. 

RESOLUTION

To do this one can use the following sample code that is copied into a
file called verify.aspx in the appropriate library in IIS (wwwroot). 
<%@ Page Language="VB" %> 
<script runat="server"> 
 Protected Sub Page_Load(ByVal sender As Object, ByVal e As
System.EventArgs) 
 Version.Text = "Your server is running the following ASP.NET version
" & System.Environment.Version.ToString() 
 End Sub 
</script> 
<html> 
<head> 
 <title>ASP.NET Version</title> 
</head> 
<body> 
 <form id="form1" runat="server"> 
 <asp:Label ID="Version" runat="server"></asp:Label> 
 </form> 
</body> 
</html> 

Open your browser and type in 'http://www.localhost/verify.aspx'. If
it runs and works correctly then everything's fine and the version is
written to the browser programmatically! 

PROPERTIES

Resource Central Version, WebTeam Central]]></contentstext>
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<subject><![CDATA[Check if asp.net is working correctly]]></subject>
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<contents><![CDATA[<p><strong>Summary</strong></p>
<p>This article applies to the following:</p>
<p>Ariadne&nbsp;2.x</p>
<hr />
<p><strong>Problem</strong></p>
<p><span style="font-size: small;">When a user tries to open an editor (template or layout), the following error is presented:</span></p>
<p><span style="font-size: small;">Error in INTRINSICS_onclic<br />[object Error]<br />TypeError<br />'editorFrame.DOM' is null or not an object</span></p>
<p><strong>Cause</strong></p>
<p>The Ariadne editor uses a component wich is built into Microsoft Internet Explorer 6. IE6 is used on Windows XP and Windows Server 2003, and the editor component is preserved even when you upgrade the OS to use IE7 or even IE8.</p>
<p>With the introduction of Windows Vista and Windows 7 a more recent version of Internet Explorer is used, where this editor component is not available.</p>
<p><strong>Workaround</strong></p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;">Only workaround in this case is to use a pc with Windows XP.</p>
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;">With Windows 7 Microsoft has introduced XP mode, which gives you access to XP without having to use a seperate computer.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY 

This article applies to the following: 

Ariadne 2.x 
-------------------------

PROBLEM 

When a user tries to open an editor (template or layout), the
following error is presented: 

Error in INTRINSICS_onclic
[object Error]
TypeError
'editorFrame.DOM' is null or not an object 

CAUSE 

The Ariadne editor uses a component wich is built into Microsoft
Internet Explorer 6. IE6 is used on Windows XP and Windows Server
2003, and the editor component is preserved even when you upgrade the
OS to use IE7 or even IE8. 

With the introduction of Windows Vista and Windows 7 a more recent
version of Internet Explorer is used, where this editor component is
not available. 

WORKAROUND 

Only workaround in this case is to use a pc with Windows XP. 

With Windows 7 Microsoft has introduced XP mode, which gives you
access to XP without having to use a seperate computer. 

 ]]></contentstext>
<categories>
<categoryid><![CDATA[8]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[9]]></creatorid>
<author><![CDATA[Jens Peter Christensen]]></author>
<email><![CDATA[jpc@add-on.com]]></email>
<subject><![CDATA[Editors not working on Windows Vista and Windows 7]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>:&nbsp;<strong><a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fThe+sign+only+shows+IP+address.pdf">The sign only shows ip-address on rainbow screen</a></strong></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p><p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE:&nbsp;The sign only shows ip-address on rainbow screenShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; &nbsp;]]></contentstext>
<categories>
<categoryid><![CDATA[14]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[The sign only shows IP-address on rainbow screen - MM displays]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>:&nbsp;<strong><a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fMMC+Startup+procudure.pdf">Startup procedure for MMC</a></strong></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE:&nbsp;Startup procedure for MMCShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; ]]></contentstext>
<categories>
<categoryid><![CDATA[14]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[Startup procedure for MMC (Multimedia controller) - MM displays]]></subject>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Digital Sign Service&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignService">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version3.04.06.0004"></a></p>
<h3><strong>Version 3.04.06.0004 (January 9, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: December 28, 2018</p>
<ul>
<li><strong> Support for HTTPS protocol between server and Client (require DSS Client app version 3.02.3006 or newer)</strong><br /><span style="font-size: 9pt;">183446, 185601, 180474, 157253, 185676, 185607, 185609, 185780 New</span></li>
<li><strong> Upgrade and installation issues has been updated</strong><br /><span style="font-size: 9pt;">174702, 170691 Fixed</span></li>
<li><strong> Wrong start and end time in schedule file in case of Daylight saving and other time zones issues has been fixed</strong><br /><span style="font-size: 9pt;">166378, 169403 Fixed</span></li>
<li><strong> General performance improvements and bug fixes</strong><br /><span style="font-size: 9pt;">170612, 172921, 185629, 185709 Fixed</span></li>
</ul>
<p><a name="Version3.04.02.0005"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.04.02.0005 (March 28, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: March 6, 2018</p>
<ul>
<li><strong> Schedule files periodically missing</strong><br /><span style="font-size: 9pt;">155233 Fixed</span></li>
<li><strong> Add new services for retrieving server time zone, server version for compatibility with new upcoming Digital Sign Service Client (Android, iOS and Windows)</strong><br /><span style="font-size: 9pt;">157007 Fixed</span></li>
<li><strong> Cannot get domain name and email on Network configuration when working with Office 365 on a machine on Windows Azure</strong><br /><span style="font-size: 9pt;">157265 Fixed</span></li>
<li><strong> Instant booking stops working after migration to Office 365</strong><br /><span style="font-size: 9pt;">157929 Fixed</span></li>
<li><strong> Error &ldquo;The restriction or sort order is too complex for this operation&rdquo; when reading data from Exchange Server</strong><br /><span style="font-size: 9pt;">161468 Fixed</span></li>
</ul>
<p><a name="Version3.03.03.0086"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.03.03.0086 (September 4, 2017)</strong></h3>
<p style="padding-left: 24px;">Production date: July 11, 2017</p>
<ul>
<li><strong> Support for Windows Server 2016</strong><br /><span style="font-size: 9pt;">137129 New</span></li>
<li><strong> Backup configuration for support case</strong><br /><span style="font-size: 9pt;">135840 New</span></li>
<li><strong> Replace Installation Certificate on package</strong><br /><span style="font-size: 9pt;">114321 New</span></li>
<li><strong> Apply Paging when searching for resources in case of O365</strong><br /><span style="font-size: 9pt;">120477 Fixed</span></li>
<li><strong> Minor bug fixes and improvements to performance and stability</strong><br /><span style="font-size: 9pt;">120517, 133369, 136552 Fixed</span></li>
<li><strong> Status of the last sync for each resource</strong><br /><span style="font-size: 9pt;">128954 Fixed</span></li>
<li><strong> Status monitor is not always updated</strong><br /><span style="font-size: 9pt;">132193 Fixed</span></li>
<li><strong> Global error when right click to choose Manage I-Sign</strong><br /><span style="font-size: 9pt;">135850 Fixed</span></li>
<li><strong> Incorrect count of appointments</strong><br /><span style="font-size: 9pt;">135920, 135847, 135861, 135855 Fixed</span></li>
<li><strong> Format hour is not consistent</strong><br /><span style="font-size: 9pt;">135935 Fixed</span></li>
<li><strong> Update User Guide</strong><br /><span style="font-size: 9pt;">135951 Fixed</span></li>
<li><strong> Microsoft Exchange Server 2010 support (Extended Support available please contact Add-On Products for Pricing)</strong><br /><span style="font-size: 9pt;">137129 Removed</span></li>
<li><strong> Windows 2008 (R2) support (Extended Support available please contact Add-On Products for Pricing)</strong><br /><span style="font-size: 9pt;">137129 Removed</span></li>
</ul>
<p><a name="Version3.03.01.0065"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.03.01.0065 (December 21, 2016)</strong></h3>
<ul>
<li><strong> Remove resources from selected list if no long available</strong><br /><span style="font-size: 9pt;">New 96470</span></li>
<li><strong> 96471, 96472, 102003: improved user interface for selected resources (Sorting on Status, windows scaling)</strong><br /><span style="font-size: 9pt;">New 73069</span></li>
<li><strong> Validation of Schedule and Event file after creating</strong><br /><span style="font-size: 9pt;">Fixed 96473, 100415,100659</span></li>
<li><strong> Optimize service startup</strong><br /><span style="font-size: 9pt;">Fixed 96582</span></li>
<li><strong> 404 Error page return when clicking on Support Site</strong><br /><span style="font-size: 9pt;">Fixed 102020</span></li>
<li><strong> Default web site in IIS is removed when uninstalling Digital Sign Service Server</strong><br /><span style="font-size: 9pt;">Fixed 102054</span></li>
<li><strong> Incorrect number of resources in the status bar after removing resource without email</strong><br /><span style="font-size: 9pt;">Fixed 100367</span></li>
<li><strong> minor bug fixing in regards to Office 365 integration</strong><br /><span style="font-size: 9pt;">Fixed 98476, 100607, 104852</span></li>
<li><strong> Upgrade and installation issues</strong><br /><span style="font-size: 9pt;">Fixed 101961, 104851</span></li>
<li><strong> Customer related issues has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 80875, 95520, 97977, 97986, 104853</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.02.01.0015"></a></p>
<h3><strong>Version 3.02.01.0015 (May 27, 2016)</strong></h3>
<ul>
<li><strong> Display organizer in Ariadne output</strong><br /><span style="font-size: 9pt;">New 31739</span></li>
<li><strong> Default values when setting up the i-Signs has been changed</strong><br /><span style="font-size: 9pt;">New 47877</span></li>
<li><strong> Digital Signs cliens for iOS now support Background images</strong><br /><span style="font-size: 9pt;">New 47878</span></li>
<li><strong> Edit multi resources, overwrite all fields</strong><br /><span style="font-size: 9pt;">New 50539</span></li>
<li><strong> Better performance when accessing Exchange Server</strong><br /><span style="font-size: 9pt;">New 50573</span></li>
<li><strong> If Digital Signs Service Clients end a meeting before it is startet then server will remove the meeting from resource calender.</strong><br /><span style="font-size: 9pt;">New 50590</span></li>
<li><strong> View room status / Check access to resource calendar</strong><br /><span style="font-size: 9pt;">New 52211; 57277</span></li>
<li><strong> Improve logging/Listen to changes from AD</strong><br /><span style="font-size: 9pt;">New 57309</span></li>
<li><strong> Support for Exchange Server 2016</strong><br /><span style="font-size: 9pt;">New 58755</span></li>
<li><strong> XML Encoding is now default UTF-8</strong><br /><span style="font-size: 9pt;">New 61664</span></li>
<li><strong> Windows service slow startup</strong><br /><span style="font-size: 9pt;">Fixed 50481</span></li>
<li><strong> Corrupted userdata config files</strong><br /><span style="font-size: 9pt;">Fixed 60603</span></li>
<li><strong> Application doesn't keep configuration although user didn't remove it when uninstall</strong><br /><span style="font-size: 9pt;">Fixed 71431</span></li>
<li><strong> Remove "Template Name" field of all output, i-sign, digtal sign and Ariadne</strong><br /><span style="font-size: 9pt;">Fixed 71513</span></li>
<li><strong> Duplicate appointment occurs on Ariadne\Digital Signs\I-Signs xml files with recuring appointment</strong><br /><span style="font-size: 9pt;">Fixed 72976</span></li>
<li><strong> Cannot update the subject of private appointment in xml file</strong><br /><span style="font-size: 9pt;">Fixed 73031</span></li>
<li><strong> Exchange Online: The server cannot service this request right now. Try again later.</strong><br /><span style="font-size: 9pt;">Fixed 76232</span></li>
<li><strong> Various small issues has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 28950; 33603; 34957; 37924; 42264; 46326; 57275; 69003; 69007; 69008; 69164; 69166; 69170; 69195; 69200; 69201; 69517; 71478; 71488; 71505; 71517; 71643; 72989; 73051; 73085; 74084; 74420; 75672</span></li>
<li><strong> Installation and User guide has been revised</strong><br /><span style="font-size: 9pt;">Updated 44965; 58764; 76264</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.01.01.0025"></a></p>
<h3><strong>Version 3.01.01.0025 (April 10, 2015)</strong></h3>
<ul>
<li><strong> Review and convert Knowledge base articles</strong><br /><span style="font-size: 9pt;">New 18511; 15315</span></li>
<li><strong> Exchange Online (Office 365) Support improved</strong><br /><span style="font-size: 9pt;">New 18515; 19865; 21594</span></li>
<li><strong> Server only generate one Event file for multiple room accounts</strong><br /><span style="font-size: 9pt;">Fixed 17414</span></li>
<li><strong> Other issues</strong><br /><span style="font-size: 9pt;">Fixed 18129; 18453; 18963; 19036; 19128; 19568; 19618; 19641; 20517; 27206; 27832</span></li>
<li><strong> Cleanup temp data</strong><br /><span style="font-size: 9pt;">Fixed 18454</span></li>
<li><strong> Logging functionality has been revised</strong><br /><span style="font-size: 9pt;">Fixed 18455</span></li>
<li><strong> Uninstallation issues has been corrected</strong><br /><span style="font-size: 9pt;">Fixed 18457</span></li>
<li><strong> Avoid setting background image on iPad and Android signs</strong><br /><span style="font-size: 9pt;">Fixed 18510; 19618; 19641</span></li>
<li><strong> Service cannot be started from Digital Sign Manager due to missing log fil</strong><br /><span style="font-size: 9pt;">Fixed 18519</span></li>
<li><strong> Configuration problems</strong><br /><span style="font-size: 9pt;">Fixed 19086</span></li>
<li><strong> New license model, to distinct between different type of Digital Signage type</strong><br /><span style="font-size: 9pt;">Fixed 19568</span></li>
<li><strong> Incorrect filter when combination time, weekday, private and categories</strong><br /><span style="font-size: 9pt;">Fixed 27481; 27636; 27747; 27750; 28058</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.00.02.0015"></a></p>
<h3><strong>Version 3.00.02.0015 (September 29, 2014)</strong></h3>
<ul>
<li><strong> Turn your Android tablet into an interactive meeting room sign with integration to Microsoft Outlook&reg; and Microsoft Exchange</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> License distinguish between Ariadne and Door signs </strong><br /><span style="font-size: 9pt;">New 7479</span></li>
<li><strong> Upgrade .NET framework of DSS from 3.5 to 4.5.1</strong><br /><span style="font-size: 9pt;">New 7482</span></li>
<li><strong> Support for Windows Server 2012</strong><br /><span style="font-size: 9pt;">New 7496</span></li>
<li><strong> Compatible with Windows Azure AD users and groups</strong><br /><span style="font-size: 9pt;">New 7503</span></li>
<li><strong> Separate the Save and Test functions</strong><br /><span style="font-size: 9pt;">New 7504</span></li>
<li><strong> Support for Exchange Server 2013</strong><br /><span style="font-size: 9pt;">New 7665</span></li>
<li><strong> Support for adding background image from server side to Digital Sign Service for Windows based signs</strong><br /><span style="font-size: 9pt;">New 8872</span></li>
<li><strong> Need a scroll bar to be able to read all information inside Digital Sign Service Manager on small screens</strong><br /><span style="font-size: 9pt;">New 12106</span></li>
<li><strong> User interface has been updated in DSS Manager</strong><br /><span style="font-size: 9pt;">New 12107</span></li>
<li><strong> Open properties, now put the account name into the windows title</strong><br /><span style="font-size: 9pt;">New 14282</span></li>
<li><strong> Support for Exchange Online (Office 365)</strong><br /><span style="font-size: 9pt;">New 14559</span></li>
<li><strong> Timezone issue has been fixed (Encoding now default UTF-8)</strong><br /><span style="font-size: 9pt;">Fixed 8604</span></li>
<li><strong> Uninstall Digital Sign Service, now configuration folder will be removed</strong><br /><span style="font-size: 9pt;">Fixed 8774</span></li>
<li><strong> Default settings has been adjusted </strong><br /><span style="font-size: 9pt;">Fixed 8776</span></li>
<li><strong> Status not always correctly show Digital Sign Service Manager </strong><br /><span style="font-size: 9pt;">Fixed 11085</span></li>
<li><strong> Icon on taskbar is wrongly displayed when first time use.</strong><br /><span style="font-size: 9pt;">Fixed 11286</span></li>
<li><strong> State (enable/disable) of toolbar functions not always correct.</strong><br /><span style="font-size: 9pt;">Fixed 12108</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.08.00.0001"></a></p>
<h3><strong>Version 2.08.00.0001 (September 17, 2012)</strong></h3>
<ul>
<li><strong> iPad can now be used as an interactive door sign, where the user can book instant meetings and do other meeting administration.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> iPad time zone must be the same as the Exchange Server time zone.</strong><br /><span style="font-size: 9pt;">Constraint</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.06.00.0004"></a></p>
<h3><strong>Version 2.06.00.0004 (July 6, 2012)</strong></h3>
<ul>
<li><strong> DSS now supports a new range of digital signs: Any sign which is powered by Windows 7, can be used as an interactive door sign, where the user can book instant meetings and do other meeting administration.</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.05.02.0001"></a></p>
<h3><strong>Version 2.05.02.0001 (May 7, 2012)</strong></h3>
<ul>
<li><strong> Can include meeting organizer information for Ariadne/eFlex signs.</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.05.01.0001"></a></p>
<h3><strong>Version 2.05.01.0001 (March 20, 2012)</strong></h3>
<ul>
<li><strong> Utilizing Auto Discover (Client Access Server - CAS) in complex Exchange 2007 and 2010 environments to find Exchange Mail boxes</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Power-down/Power-up for environments with 12-hour clock</strong><br /><span style="font-size: 9pt;">Fix</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.04.04.0015"></a></p>
<h3><strong>Version 2.04.04.0015 (February 29, 2012)</strong></h3>
<ul>
<li><strong> Compatible with German Windows Server.</strong><br /><span style="font-size: 9pt;">Fix</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.04.04.0013"></a></p>
<h3><strong>Version 2.04.04.0013 (January 6, 2012)</strong></h3>
<p style="padding-left: 24px;">Upgrade instruction from version 2.3.6.87, 2.3.6.90, 2.3.6.92, 2.4.1.6 and 2.4.4.11 to version 2.4.4.13 ( upgrade from other versions: Please contact our Technical Support.)<br /> 1. Stop the Digital Sign Windows Service (push the Stop button in the DSS Manager)<br /> 2. Exit/close the Digital Sign Manager software<br /> 3. Install the new version</p>
<ul>
<li><strong> When upgrading Room Name is not owerwritten by the installer anymore.</strong><br /><span style="font-size: 9pt;">Fix</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.04.04.0011"></a></p>
<h3><strong>Version 2.04.04.0011 (October 31, 2011)</strong></h3>
<p style="padding-left: 24px;">Upgrade instruction from version 2.3.6.87, 2.3.6.92, 2.4.1.6 to version 2.4.4.11 ( upgrade from other versions: Please contact our Technical Support.)<br /> 1. Stop the Digital Sign Windows Service (push the Stop button in the DSS Manager)<br /> 2. Exit/close the Digital Sign Manager software<br /> 3. Install the new version</p>
<ul>
<li><strong> Supports Modulex I-Sign and FV-Sign Power-up and Power-down</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support Georgian characters on Modulex I-Signs and FV-Signs, Requires Georgian firmware character map in the sign</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to overrule default Exchange calendar display name</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Possible to show meeting organizer on Modulex I-Signs and FV-Signs</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Event file now generated on demand on I-Signs</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Some texts in the I-Sign menu could not be localized</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Sometimes a &ldquo;?&rdquo; was shown as a valid menu option on the I-Sign</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Faster Active Directory loading from DSS Manager</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Web-service now running on port 80 by default</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Possible to remove &ldquo;Default&rdquo; as the Default Subject in I-Signs</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Book, extend, end features enabled by default for I-Sign accounts</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Status bar did not run after DSS Manager re-start</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Appointments booked at I-signs will now have organizer included in the booking in Exchange</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Modulex I-Signs and FV signs now able to display a wider variety of characters (requires 4.9.1 sign firmware)</strong><br /><span style="font-size: 9pt;">Fix</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.03.06.0087"></a></p>
<h3><strong>Version 2.03.06.0087 (April 29, 2011)</strong></h3>
<ul>
<li><strong> Questions &amp; Answers document updated with hints about localisation&nbsp;Lookup&nbsp;</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Localisation of I-sign menu texts</strong><br /><span style="font-size: 9pt;">Fix</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.03.06.0086"></a></p>
<h3><strong>Version 2.03.06.0086 (March 14, 2011)</strong></h3>
<ul>
<li><strong> DSS now obtain the host name for the schedule files in this order off priority: a) config.ini; b) web site binding setting; c) server name, where IIS is installed.</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Tag in config.ini is "HostNameForScheduleFile"</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Progress bar when reading groups from exchange</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> DSS setup Questions &amp; Answers document available for download from www.add-on.com</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> DSS now obtain the host name for the I-Sign menu files in this order of priority: c) config.ini, b) server name, where IIS is installed. The tag in config.ini is "HostNameInfo"</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> DigitalSign: Schedule file is generated with correct host name if using Overrule Display Name</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Now possible to enter unique meeting titles for each sign individually</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Status information is reflecting the number of accounts beeing read</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> DSS hang on when click re-start button</strong><br /><span style="font-size: 9pt;">Fix</span></li>
<li><strong> Possibility to delete Default Subject. Work arround to be found in the "Open Issues" document on www.add-on.com</strong><br /><span style="font-size: 9pt;">Not Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.03.04.0080"></a></p>
<h3><strong>Version 2.03.04.0080 (January 6, 2011)</strong></h3>
<ul>
<li>Migration note version 2.00.00.62 -&gt; 2.3.4.80 available in www.add-on.com knowledge base</li>
<li><strong> Overrule Exchange Display name now possible within the DSS application</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Event and menu files for I-signs are now generated when user click "start" button</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> User Guide updated with Questions and Answers section</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support site now accessable from the top left icon in the DSS application</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Uninstall - option to keep or remove configuration files implemented</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Software now creates Virtual Directory correctly</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Status bar now also running on 64bit server</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Access rights to output directorty now working correctly</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Possibility to create I-Sign meeting titles for each individual sign</strong><br /><span style="font-size: 9pt;">Not fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.00.00.0062"></a></p>
<h3><strong>Version 2.00.00.0062 (October 26, 2010)</strong></h3>
<ul>
<li><strong> Book, extend and end meetings in Exchange/Outlook&reg; by use of a touch screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for Modulex Interactive 10&rdquo; signs (I-signs)</strong><br /><span style="font-size: 9pt;">New </span></li>
<li><strong> Enhanced User Interface in the Digital Sign Manager software</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> User Guide restructured for faster software setup</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.00.01.0024"></a></p>
<h3><strong>Version 1.00.01.0024 (June 30, 2010)</strong></h3>
<ul>
<li><strong> Disable the "Confirm Meeting" feature when selecting multiple users</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Parse email address independent of Display Name - even if it contains characters '(', ')'</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> Select all groups/users now possible&nbsp;</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.00.01.0019"></a></p>
<h3><strong>Version 1.00.01.0019 (March 19, 2010)</strong></h3>
<ul>
<li><strong> In some occasions appointments were truncated</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> A certain FTP server did not support the backslash in the ftp address</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
<li><strong> A limitation on the number of calendar groups is removed</strong><br /><span style="font-size: 9pt;">Fixed</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.00.01.0003"></a></p>
<h3><strong>Version 1.00.01.0003 (October 30, 2009)</strong></h3>
<ul>
<li>Initial release</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Digital Sign Service can be found
here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignService]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 3.04.06.0004 (JANUARY 9, 2019)

Production date: December 28, 2018 

	* SUPPORT FOR HTTPS PROTOCOL BETWEEN SERVER AND CLIENT (REQUIRE DSS
CLIENT APP VERSION 3.02.3006 OR NEWER)
183446, 185601, 180474, 157253, 185676, 185607, 185609, 185780 New 
	* UPGRADE AND INSTALLATION ISSUES HAS BEEN UPDATED
174702, 170691 Fixed 
	* WRONG START AND END TIME IN SCHEDULE FILE IN CASE OF DAYLIGHT
SAVING AND OTHER TIME ZONES ISSUES HAS BEEN FIXED
166378, 169403 Fixed 
	* GENERAL PERFORMANCE IMPROVEMENTS AND BUG FIXES
170612, 172921, 185629, 185709 Fixed 

VERSION 3.04.02.0005 (MARCH 28, 2018)

Production date: March 6, 2018 

	* SCHEDULE FILES PERIODICALLY MISSING
155233 Fixed 
	* ADD NEW SERVICES FOR RETRIEVING SERVER TIME ZONE, SERVER VERSION
FOR COMPATIBILITY WITH NEW UPCOMING DIGITAL SIGN SERVICE CLIENT
(ANDROID, IOS AND WINDOWS)
157007 Fixed 
	* CANNOT GET DOMAIN NAME AND EMAIL ON NETWORK CONFIGURATION WHEN
WORKING WITH OFFICE 365 ON A MACHINE ON WINDOWS AZURE
157265 Fixed 
	* INSTANT BOOKING STOPS WORKING AFTER MIGRATION TO OFFICE 365
157929 Fixed 
	* ERROR “THE RESTRICTION OR SORT ORDER IS TOO COMPLEX FOR THIS
OPERATION” WHEN READING DATA FROM EXCHANGE SERVER
161468 Fixed 

VERSION 3.03.03.0086 (SEPTEMBER 4, 2017)

Production date: July 11, 2017 

	* SUPPORT FOR WINDOWS SERVER 2016
137129 New 
	* BACKUP CONFIGURATION FOR SUPPORT CASE
135840 New 
	* REPLACE INSTALLATION CERTIFICATE ON PACKAGE
114321 New 
	* APPLY PAGING WHEN SEARCHING FOR RESOURCES IN CASE OF O365
120477 Fixed 
	* MINOR BUG FIXES AND IMPROVEMENTS TO PERFORMANCE AND STABILITY
120517, 133369, 136552 Fixed 
	* STATUS OF THE LAST SYNC FOR EACH RESOURCE
128954 Fixed 
	* STATUS MONITOR IS NOT ALWAYS UPDATED
132193 Fixed 
	* GLOBAL ERROR WHEN RIGHT CLICK TO CHOOSE MANAGE I-SIGN
135850 Fixed 
	* INCORRECT COUNT OF APPOINTMENTS
135920, 135847, 135861, 135855 Fixed 
	* FORMAT HOUR IS NOT CONSISTENT
135935 Fixed 
	* UPDATE USER GUIDE
135951 Fixed 
	* MICROSOFT EXCHANGE SERVER 2010 SUPPORT (EXTENDED SUPPORT AVAILABLE
PLEASE CONTACT ADD-ON PRODUCTS FOR PRICING)
137129 Removed 
	* WINDOWS 2008 (R2) SUPPORT (EXTENDED SUPPORT AVAILABLE PLEASE
CONTACT ADD-ON PRODUCTS FOR PRICING)
137129 Removed 

VERSION 3.03.01.0065 (DECEMBER 21, 2016)

	* REMOVE RESOURCES FROM SELECTED LIST IF NO LONG AVAILABLE
New 96470 
	* 96471, 96472, 102003: IMPROVED USER INTERFACE FOR SELECTED
RESOURCES (SORTING ON STATUS, WINDOWS SCALING)
New 73069 
	* VALIDATION OF SCHEDULE AND EVENT FILE AFTER CREATING
Fixed 96473, 100415,100659 
	* OPTIMIZE SERVICE STARTUP
Fixed 96582 
	* 404 ERROR PAGE RETURN WHEN CLICKING ON SUPPORT SITE
Fixed 102020 
	* DEFAULT WEB SITE IN IIS IS REMOVED WHEN UNINSTALLING DIGITAL SIGN
SERVICE SERVER
Fixed 102054 
	* INCORRECT NUMBER OF RESOURCES IN THE STATUS BAR AFTER REMOVING
RESOURCE WITHOUT EMAIL
Fixed 100367 
	* MINOR BUG FIXING IN REGARDS TO OFFICE 365 INTEGRATION
Fixed 98476, 100607, 104852 
	* UPGRADE AND INSTALLATION ISSUES
Fixed 101961, 104851 
	* CUSTOMER RELATED ISSUES HAS BEEN FIXED
Fixed 80875, 95520, 97977, 97986, 104853 

VERSION 3.02.01.0015 (MAY 27, 2016)

	* DISPLAY ORGANIZER IN ARIADNE OUTPUT
New 31739 
	* DEFAULT VALUES WHEN SETTING UP THE I-SIGNS HAS BEEN CHANGED
New 47877 
	* DIGITAL SIGNS CLIENS FOR IOS NOW SUPPORT BACKGROUND IMAGES
New 47878 
	* EDIT MULTI RESOURCES, OVERWRITE ALL FIELDS
New 50539 
	* BETTER PERFORMANCE WHEN ACCESSING EXCHANGE SERVER
New 50573 
	* IF DIGITAL SIGNS SERVICE CLIENTS END A MEETING BEFORE IT IS STARTET
THEN SERVER WILL REMOVE THE MEETING FROM RESOURCE CALENDER.
New 50590 
	* VIEW ROOM STATUS / CHECK ACCESS TO RESOURCE CALENDAR
New 52211; 57277 
	* IMPROVE LOGGING/LISTEN TO CHANGES FROM AD
New 57309 
	* SUPPORT FOR EXCHANGE SERVER 2016
New 58755 
	* XML ENCODING IS NOW DEFAULT UTF-8
New 61664 
	* WINDOWS SERVICE SLOW STARTUP
Fixed 50481 
	* CORRUPTED USERDATA CONFIG FILES
Fixed 60603 
	* APPLICATION DOESN'T KEEP CONFIGURATION ALTHOUGH USER DIDN'T REMOVE
IT WHEN UNINSTALL
Fixed 71431 
	* REMOVE "TEMPLATE NAME" FIELD OF ALL OUTPUT, I-SIGN, DIGTAL SIGN AND
ARIADNE
Fixed 71513 
	* DUPLICATE APPOINTMENT OCCURS ON ARIADNEDIGITAL SIGNSI-SIGNS XML
FILES WITH RECURING APPOINTMENT
Fixed 72976 
	* CANNOT UPDATE THE SUBJECT OF PRIVATE APPOINTMENT IN XML FILE
Fixed 73031 
	* EXCHANGE ONLINE: THE SERVER CANNOT SERVICE THIS REQUEST RIGHT NOW.
TRY AGAIN LATER.
Fixed 76232 
	* VARIOUS SMALL ISSUES HAS BEEN FIXED
Fixed 28950; 33603; 34957; 37924; 42264; 46326; 57275; 69003; 69007;
69008; 69164; 69166; 69170; 69195; 69200; 69201; 69517; 71478; 71488;
71505; 71517; 71643; 72989; 73051; 73085; 74084; 74420; 75672 
	* INSTALLATION AND USER GUIDE HAS BEEN REVISED
Updated 44965; 58764; 76264 

VERSION 3.01.01.0025 (APRIL 10, 2015)

	* REVIEW AND CONVERT KNOWLEDGE BASE ARTICLES
New 18511; 15315 
	* EXCHANGE ONLINE (OFFICE 365) SUPPORT IMPROVED
New 18515; 19865; 21594 
	* SERVER ONLY GENERATE ONE EVENT FILE FOR MULTIPLE ROOM ACCOUNTS
Fixed 17414 
	* OTHER ISSUES
Fixed 18129; 18453; 18963; 19036; 19128; 19568; 19618; 19641; 20517;
27206; 27832 
	* CLEANUP TEMP DATA
Fixed 18454 
	* LOGGING FUNCTIONALITY HAS BEEN REVISED
Fixed 18455 
	* UNINSTALLATION ISSUES HAS BEEN CORRECTED
Fixed 18457 
	* AVOID SETTING BACKGROUND IMAGE ON IPAD AND ANDROID SIGNS
Fixed 18510; 19618; 19641 
	* SERVICE CANNOT BE STARTED FROM DIGITAL SIGN MANAGER DUE TO MISSING
LOG FIL
Fixed 18519 
	* CONFIGURATION PROBLEMS
Fixed 19086 
	* NEW LICENSE MODEL, TO DISTINCT BETWEEN DIFFERENT TYPE OF DIGITAL
SIGNAGE TYPE
Fixed 19568 
	* INCORRECT FILTER WHEN COMBINATION TIME, WEEKDAY, PRIVATE AND
CATEGORIES
Fixed 27481; 27636; 27747; 27750; 28058 

VERSION 3.00.02.0015 (SEPTEMBER 29, 2014)

	* TURN YOUR ANDROID TABLET INTO AN INTERACTIVE MEETING ROOM SIGN WITH
INTEGRATION TO MICROSOFT OUTLOOK® AND MICROSOFT EXCHANGE
New 
	* LICENSE DISTINGUISH BETWEEN ARIADNE AND DOOR SIGNS 
New 7479 
	* UPGRADE .NET FRAMEWORK OF DSS FROM 3.5 TO 4.5.1
New 7482 
	* SUPPORT FOR WINDOWS SERVER 2012
New 7496 
	* COMPATIBLE WITH WINDOWS AZURE AD USERS AND GROUPS
New 7503 
	* SEPARATE THE SAVE AND TEST FUNCTIONS
New 7504 
	* SUPPORT FOR EXCHANGE SERVER 2013
New 7665 
	* SUPPORT FOR ADDING BACKGROUND IMAGE FROM SERVER SIDE TO DIGITAL
SIGN SERVICE FOR WINDOWS BASED SIGNS
New 8872 
	* NEED A SCROLL BAR TO BE ABLE TO READ ALL INFORMATION INSIDE DIGITAL
SIGN SERVICE MANAGER ON SMALL SCREENS
New 12106 
	* USER INTERFACE HAS BEEN UPDATED IN DSS MANAGER
New 12107 
	* OPEN PROPERTIES, NOW PUT THE ACCOUNT NAME INTO THE WINDOWS TITLE
New 14282 
	* SUPPORT FOR EXCHANGE ONLINE (OFFICE 365)
New 14559 
	* TIMEZONE ISSUE HAS BEEN FIXED (ENCODING NOW DEFAULT UTF-8)
Fixed 8604 
	* UNINSTALL DIGITAL SIGN SERVICE, NOW CONFIGURATION FOLDER WILL BE
REMOVED
Fixed 8774 
	* DEFAULT SETTINGS HAS BEEN ADJUSTED 
Fixed 8776 
	* STATUS NOT ALWAYS CORRECTLY SHOW DIGITAL SIGN SERVICE MANAGER 
Fixed 11085 
	* ICON ON TASKBAR IS WRONGLY DISPLAYED WHEN FIRST TIME USE.
Fixed 11286 
	* STATE (ENABLE/DISABLE) OF TOOLBAR FUNCTIONS NOT ALWAYS CORRECT.
Fixed 12108 

VERSION 2.08.00.0001 (SEPTEMBER 17, 2012)

	* IPAD CAN NOW BE USED AS AN INTERACTIVE DOOR SIGN, WHERE THE USER
CAN BOOK INSTANT MEETINGS AND DO OTHER MEETING ADMINISTRATION.
New 
	* IPAD TIME ZONE MUST BE THE SAME AS THE EXCHANGE SERVER TIME ZONE.
Constraint 

VERSION 2.06.00.0004 (JULY 6, 2012)

	* DSS NOW SUPPORTS A NEW RANGE OF DIGITAL SIGNS: ANY SIGN WHICH IS
POWERED BY WINDOWS 7, CAN BE USED AS AN INTERACTIVE DOOR SIGN, WHERE
THE USER CAN BOOK INSTANT MEETINGS AND DO OTHER MEETING
ADMINISTRATION.
New 

VERSION 2.05.02.0001 (MAY 7, 2012)

	* CAN INCLUDE MEETING ORGANIZER INFORMATION FOR ARIADNE/EFLEX SIGNS.
New 

VERSION 2.05.01.0001 (MARCH 20, 2012)

	* UTILIZING AUTO DISCOVER (CLIENT ACCESS SERVER - CAS) IN COMPLEX
EXCHANGE 2007 AND 2010 ENVIRONMENTS TO FIND EXCHANGE MAIL BOXES
New 
	* POWER-DOWN/POWER-UP FOR ENVIRONMENTS WITH 12-HOUR CLOCK
Fix 

VERSION 2.04.04.0015 (FEBRUARY 29, 2012)

	* COMPATIBLE WITH GERMAN WINDOWS SERVER.
Fix 

VERSION 2.04.04.0013 (JANUARY 6, 2012)

Upgrade instruction from version 2.3.6.87, 2.3.6.90, 2.3.6.92, 2.4.1.6
and 2.4.4.11 to version 2.4.4.13 ( upgrade from other versions: Please
contact our Technical Support.)
 1. Stop the Digital Sign Windows Service (push the Stop button in the
DSS Manager)
 2. Exit/close the Digital Sign Manager software
 3. Install the new version 

	* WHEN UPGRADING ROOM NAME IS NOT OWERWRITTEN BY THE INSTALLER
ANYMORE.
Fix 

VERSION 2.04.04.0011 (OCTOBER 31, 2011)

Upgrade instruction from version 2.3.6.87, 2.3.6.92, 2.4.1.6 to
version 2.4.4.11 ( upgrade from other versions: Please contact our
Technical Support.)
 1. Stop the Digital Sign Windows Service (push the Stop button in the
DSS Manager)
 2. Exit/close the Digital Sign Manager software
 3. Install the new version 

	* SUPPORTS MODULEX I-SIGN AND FV-SIGN POWER-UP AND POWER-DOWN
New 
	* SUPPORT GEORGIAN CHARACTERS ON MODULEX I-SIGNS AND FV-SIGNS,
REQUIRES GEORGIAN FIRMWARE CHARACTER MAP IN THE SIGN
New 
	* POSSIBLE TO OVERRULE DEFAULT EXCHANGE CALENDAR DISPLAY NAME
New 
	* POSSIBLE TO SHOW MEETING ORGANIZER ON MODULEX I-SIGNS AND FV-SIGNS
New 
	* EVENT FILE NOW GENERATED ON DEMAND ON I-SIGNS
Fix 
	* SOME TEXTS IN THE I-SIGN MENU COULD NOT BE LOCALIZED
Fix 
	* SOMETIMES A “?” WAS SHOWN AS A VALID MENU OPTION ON THE I-SIGN
Fix 
	* FASTER ACTIVE DIRECTORY LOADING FROM DSS MANAGER
Fix 
	* WEB-SERVICE NOW RUNNING ON PORT 80 BY DEFAULT
Fix 
	* POSSIBLE TO REMOVE “DEFAULT” AS THE DEFAULT SUBJECT IN I-SIGNS
Fix 
	* BOOK, EXTEND, END FEATURES ENABLED BY DEFAULT FOR I-SIGN ACCOUNTS
Fix 
	* STATUS BAR DID NOT RUN AFTER DSS MANAGER RE-START
Fix 
	* APPOINTMENTS BOOKED AT I-SIGNS WILL NOW HAVE ORGANIZER INCLUDED IN
THE BOOKING IN EXCHANGE
Fix 
	* MODULEX I-SIGNS AND FV SIGNS NOW ABLE TO DISPLAY A WIDER VARIETY OF
CHARACTERS (REQUIRES 4.9.1 SIGN FIRMWARE)
Fix 

VERSION 2.03.06.0087 (APRIL 29, 2011)

	* QUESTIONS & ANSWERS DOCUMENT UPDATED WITH HINTS ABOUT
LOCALISATION LOOKUP 
New 
	* LOCALISATION OF I-SIGN MENU TEXTS
Fix 

VERSION 2.03.06.0086 (MARCH 14, 2011)

	* DSS NOW OBTAIN THE HOST NAME FOR THE SCHEDULE FILES IN THIS ORDER
OFF PRIORITY: A) CONFIG.INI; B) WEB SITE BINDING SETTING; C) SERVER
NAME, WHERE IIS IS INSTALLED.
New 
	* TAG IN CONFIG.INI IS "HOSTNAMEFORSCHEDULEFILE"
New 
	* PROGRESS BAR WHEN READING GROUPS FROM EXCHANGE
New 
	* DSS SETUP QUESTIONS & ANSWERS DOCUMENT AVAILABLE FOR DOWNLOAD FROM
WWW.ADD-ON.COM
New 
	* DSS NOW OBTAIN THE HOST NAME FOR THE I-SIGN MENU FILES IN THIS
ORDER OF PRIORITY: C) CONFIG.INI, B) SERVER NAME, WHERE IIS IS
INSTALLED. THE TAG IN CONFIG.INI IS "HOSTNAMEINFO"
New 
	* DIGITALSIGN: SCHEDULE FILE IS GENERATED WITH CORRECT HOST NAME IF
USING OVERRULE DISPLAY NAME
Fix 
	* NOW POSSIBLE TO ENTER UNIQUE MEETING TITLES FOR EACH SIGN
INDIVIDUALLY
Fix 
	* STATUS INFORMATION IS REFLECTING THE NUMBER OF ACCOUNTS BEEING READ
Fix 
	* DSS HANG ON WHEN CLICK RE-START BUTTON
Fix 
	* POSSIBILITY TO DELETE DEFAULT SUBJECT. WORK ARROUND TO BE FOUND IN
THE "OPEN ISSUES" DOCUMENT ON WWW.ADD-ON.COM
Not Fixed 

VERSION 2.03.04.0080 (JANUARY 6, 2011)

 	* Migration note version 2.00.00.62 -> 2.3.4.80 available in
www.add-on.com knowledge base

	* OVERRULE EXCHANGE DISPLAY NAME NOW POSSIBLE WITHIN THE DSS
APPLICATION
New 
	* EVENT AND MENU FILES FOR I-SIGNS ARE NOW GENERATED WHEN USER CLICK
"START" BUTTON
New 
	* USER GUIDE UPDATED WITH QUESTIONS AND ANSWERS SECTION
New 
	* SUPPORT SITE NOW ACCESSABLE FROM THE TOP LEFT ICON IN THE DSS
APPLICATION
New 
	* UNINSTALL - OPTION TO KEEP OR REMOVE CONFIGURATION FILES
IMPLEMENTED
New 
	* SOFTWARE NOW CREATES VIRTUAL DIRECTORY CORRECTLY
Fixed 
	* STATUS BAR NOW ALSO RUNNING ON 64BIT SERVER
Fixed 
	* ACCESS RIGHTS TO OUTPUT DIRECTORTY NOW WORKING CORRECTLY
Fixed 
	* POSSIBILITY TO CREATE I-SIGN MEETING TITLES FOR EACH INDIVIDUAL
SIGN
Not fixed 

VERSION 2.00.00.0062 (OCTOBER 26, 2010)

	* BOOK, EXTEND AND END MEETINGS IN EXCHANGE/OUTLOOK® BY USE OF A
TOUCH SCREEN
New 
	* SUPPORT FOR MODULEX INTERACTIVE 10” SIGNS (I-SIGNS)
New 
	* ENHANCED USER INTERFACE IN THE DIGITAL SIGN MANAGER SOFTWARE
New 
	* USER GUIDE RESTRUCTURED FOR FASTER SOFTWARE SETUP
New 

VERSION 1.00.01.0024 (JUNE 30, 2010)

	* DISABLE THE "CONFIRM MEETING" FEATURE WHEN SELECTING MULTIPLE USERS
Fixed 
	* PARSE EMAIL ADDRESS INDEPENDENT OF DISPLAY NAME - EVEN IF IT
CONTAINS CHARACTERS '(', ')'
Fixed 
	* SELECT ALL GROUPS/USERS NOW POSSIBLE 
Fixed 

VERSION 1.00.01.0019 (MARCH 19, 2010)

	* IN SOME OCCASIONS APPOINTMENTS WERE TRUNCATED
Fixed 
	* A CERTAIN FTP SERVER DID NOT SUPPORT THE BACKSLASH IN THE FTP
ADDRESS
Fixed 
	* A LIMITATION ON THE NUMBER OF CALENDAR GROUPS IS REMOVED
Fixed 

VERSION 1.00.01.0003 (OCTOBER 30, 2009)

 	* Initial release

]]></contentstext>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Ariadne&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#Ariadne">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version3.17.07.0025"></a></p>
<h3><strong>Version 3.17.07.0025 (December 19, 2017)</strong></h3>
<p style="padding-left: 24px;">Production date: October 31, 2017</p>
<p style="padding-left: 24px;">Version number overview:<br /> Ariadne System: 3.17.07.0025<br /> External Booking Service: 3.17.07.0025<br /> Ariadne Database installer: 1.01.0000<br /> Ariadne IUI: 3.17.07.0025<br /> Ariadne Scheduler Service: 3.17.07.0025<br /> Ariadne Sign Service: 3.17.07.0025<br /> Ariadne Database upgrade script: 2.6.53<br /> Ariadne Data Synchronization Service: 3.17.07.0025</p>
<ul>
<li>Fixed 117787, 119193, 126959, 126962, 126965, 126966, 126967, 126968, 126977, 126980, 126983, 126986 : Run IUI with HTTPS (not digital signage screens)</li>
<li>Fixed 120404, 146679, 133998: User interface performance optimization</li>
<li>Fixed 120469: Playlist URL linking - Playlist usage when Ariadne screens and Ariadne GUI users are on two different subnets</li>
<li>Fixed 126954: Stylesheet - It is suspended when user save a new Styleset</li>
<li>Fixed 127275: Registration page can't display</li>
<li>Fixed 129785: In some cases, the background image not displayed on the Ariadne for Window software</li>
<li>Fixed 141299: Lost event on the schedule file for some customers</li>
<li>Fixed 144925: Can save event without assigning media on background object</li>
<li>Fixed 144933: Conflict message occurs between different layers</li>
<li>Fixed 144994, 145006, 146601: Cannot create two background objects on different time</li>
<li>Fixed 146699: New created event is a line although it does not save</li>
<li>Fixed 147091: Two events are assigned on the same sign and on one day</li>
<li>Fixed 147571: New event is loaded with incorrect UI</li>
<li>Fixed 147583, 150018, 146882, 133317, 146737,146822, 147031, 146712, 147109, 147130, 146107, 146673: Issues with recurring events</li>
<li>Fixed 150015: Incorrect media filtering on background tab</li>
<li>Fixed 99617, 119192, 119198, 137005, 145215, 147177: Minor bug changes</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.16.02.0005"></a></p>
<h3><strong>Version 3.16.02.0005 (December 21, 2016)</strong></h3>
<p style="padding-left: 24px;">Version number overview:<br /> Ariadne System: 3.16.02.0005<br /> External Booking Service: 3.16.02.0005<br /> Ariadne Database installer: 1.01.0000<br /> Ariadne IUI: 3.16.02.0005<br /> Ariadne Scheduler Service: 3.16.02.0005<br /> Ariadne Sign Service: 3.16.02.0005<br /> Ariadne Database upgrade script: 2.6.50<br /> Ariadne Data Synchronization Service: 3.16.02.0005</p>
<ul>
<li>Fixed 105281: Data Synchronization Service doesn&rsquo;t synchronize data for other time zones than the local time zone of server.</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.16.01.0001"></a></p>
<h3><strong>Version 3.16.01.0001 (September 15, 2016)</strong></h3>
<p style="padding-left: 24px;">Version number overview:<br /> Ariadne System: 3.16.01.0001<br /> External Booking Service: 3.16.01.0001<br /> Ariadne Database installer: 1.01.0000<br /> Ariadne IUI: 3.16.01.0001<br /> Ariadne Scheduler Service: 3.16.01.0001<br /> Ariadne Sign Service: 3.16.01.0001<br /> Ariadne Database upgrade script: 2.6.50<br /> Ariadne Data Synchronization Service: 3.16.01.0001</p>
<ul>
<li>New 85749: Add the Ariadne System logo to the web page&rsquo;s browser tab &ldquo;favicon&rdquo;.</li>
<li>Fixed 69495: Automatically Daylight savings configuration</li>
<li>Fixed 79405: Fixed error in the logo association</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.15.03.0003"></a></p>
<h3><strong>Version 3.15.03.0003 (March 17, 2016)</strong></h3>
<ul>
<li>New 14391: Playlist redesign</li>
<li>New 14842: Optimize preview</li>
<li>New 14914: Changes of object in use must result in an update of the sign</li>
<li>New 14915 Ariadne logging timestamp</li>
<li>New 15037: Migrate the installer project from using InstallShield 2009 to InstallShield 2014</li>
<li>New 15791: Media user interface and workflow redesign</li>
<li>New 16414: Style-set editor improvements</li>
<li>New 16801, 55631: Make version of Ariadne server components and exe, dll files the same as Ariadne IUI versions</li>
<li>New 26638: Playlist file must not be updated by scheduler</li>
<li>New 39690: Silverlight components not updated in browser after an upgrade</li>
<li>New 40647: New login screen - with the possibility to display maintenance information and news</li>
<li>New 46843: Update document for Ariadne 3 IUI</li>
<li>New 50379: Move/change media event in time without losing media association</li>
<li>New 60680: Ariadne Sign Service default log level</li>
<li>New 61657: Include robots.txt in website to block search engines</li>
<li>Fixed 14797: Custom booking template for room-group</li>
<li>Fixed 14798: Scheduler Service installer cannot use DNS name</li>
<li>Fixed 14799: Ariadne Data Synchronization Manual - installer lacks log and database configuration</li>
<li>Fixed 14851: Logo incorrectly scaled in templates and preview.</li>
<li>Fixed 14912: Previews do not handle template z-index correctly</li>
<li>Fixed 61583: Saving a recurring event in the past has no effect on signs</li>
<li>Fixed 61650: Change logo association effect</li>
<li>Fixed 61652: Conflicting meetings not handled correctly</li>
<li>Fixed 61653: Cannot edit Video URL in media library</li>
<li>Removed: Support for SQL Server 2008, 2008 R2</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.14.05.0006"></a></p>
<h3><strong>Version 3.14.05.0006 (January 18, 2016)</strong></h3>
<ul>
<li>Fixed 15583: Start date fields in templates not working</li>
<li>Fixed 15784: Logo and Pictograms was scaled out of proportions</li>
<li>Fixed 18307: Preview fails to display meetings</li>
<li>Fixed 18356: Import errors with duplicated events</li>
<li>Fixed 18403: Recurrence selection difficult</li>
<li>Fixed 18407: Preview scales images incorrectly when in URL's</li>
<li>Fixed 36518: Booking object fields for the same sign in two events</li>
<li>Fixed 36706: When booking a second media event to the same layer and time, availability of stylesheet is unclear</li>
<li>Fixed 36758: Cannot move a media event in time</li>
<li>Fixed 45003: Moving an event from today not updated in signs.</li>
<li>Fixed 46456: XML meeting imports do not always trigger wayfinding output</li>
<li>Fixed 46862: Screen refresh during XML import</li>
<li>Fixed 50357: Error when change date of Guest Event</li>
<li>Fixed 50532: Convert setup file from Install Shield 2009 to Install Shield 2014</li>
<li>Fixed 52282: System has some issues when upgrading new versions</li>
<li>Fixed 53117: Cannot upgrade Ariadne Sign Service from 1.3.9.2 to 1.3.9.10</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.14.03.0003"></a></p>
<h3><strong>Version 3.14.03.0003 (September 9, 2014)</strong></h3>
<ul>
<li>New 6877: Preview of images in media tab and sub tabs</li>
<li>New 7108: Support for Microsoft SQL Server 2012</li>
<li>New 7109: Support for Microsoft Windows Server 2012</li>
<li>New 7110: Cleanup media functionality</li>
<li>New 11075: Default Wayfinding Roll on</li>
<li>Fix 11076: Meetings missing in preview</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.13.04.0004"></a></p>
<h3><strong>Version 3.13.04.0004 (November 1, 2013)</strong></h3>
<ul>
<li>New: Preview contents from digital signs</li>
<li>Fix: Delete media will not delete media that is associated with media events</li>
<li>Fix: Move meeting from one room to another.</li>
<li>Fix: Print bookings does not sort by date</li>
<li>Fix: Editor, delete button deletes whole text object in stead of selected text.</li>
<li>Fix: Editor, text is not automatically wrapped when the user writes a long text</li>
<li>Fix: Editor save dialog must allow to save on top of existing image</li>
<li>Fix: Ariadne Sign Server generates large amount of trace logs</li>
<li>Fix: License file update resets the sign selection</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.12.02.0001"></a></p>
<h3><strong>Version 3.12.02.0001 (July 13, 2012)</strong></h3>
<ul>
<li>New: Media preview functionality on media sub-tab - asset names are now displayed as part of the preview field in the media sub-tab</li>
<li>Fix: Web frontend now supports Internet Explorer 9</li>
<li>Fix: Installer error on Windows 2008 R2</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.11.08.0002"></a></p>
<h3><strong>Version 3.11.08.0002 (December 14, 2011)</strong></h3>
<ul>
<li>Fix: Sign Tab time out at large customers</li>
<li>Fix: Print function for meetings over multiple days</li>
<li>Fix: IIS performance issue</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.11.03.0004"></a></p>
<h3><strong>Version 3.11.03.0004 (November 24, 2011)</strong></h3>
<ul>
<li>New: Recurring events, Ariadne IUI now allows</li>
<ul>
<li>To delete a single booking in a series of recurring events</li>
<li>To choose End Date for a recurring event</li>
<li>To choose unlimited recurring events (room booking)</li>
</ul>
<li>New: Now possible to create meeting that extend over multiple days.</li>
<li>New: IUI gives a warning if a resource is not available for recurring booking</li>
<li>New: Support of PC-Signs as well as Modulex Signs</li>
<li>New: Support booking event with information written in Arabic characters</li>
<li>New: Improved DB indexing included</li>
<li>Fix: Performance of loading Sign tab has been improved</li>
<li>Fix: Line break in IUI editor now possible</li>
<li>Fix: Calendar sometimes disappeared</li>
<li>Fix: Scheduler service now installed with leading http://</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.10.03.0003"></a></p>
<h3><strong>Version 3.10.03.0003 (June 1, 2011)</strong></h3>
<ul>
<li>New: Norwegian and Swedish available for the booking interface</li>
<li>New: Editor can save images in editable format</li>
<li>New: Media events can be created back to back</li>
<li>New: More Microsoft Windows&reg; Server platforms supported (lookup the Install Guide)</li>
<li>New: Loading animation included in booking interface</li>
<li>New: Passed the official Microsoft Windows&reg; Server 2008 R2 and SQL Server 2008 R2 platform tests</li>
<li>Fix: Sign tab and background performance improved</li>
<li>Fix: Font selection in editor now match the fonts assigned to the customer</li>
<li>Fix: Sign information was hidden in the Sign Information area (customers with many signs)</li>
<li>Fix: Message now displayed correctly on the signs for multiple booking</li>
<li>Fix: Sync service removed layout events for UK, and US west coast customers</li>
<li>Fix: Once a month schedule files for all customers were empty</li>
<li>Fix: Some Ariadne2 -&gt; Ariadne3 migration issues were solved</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.09.13.0019"></a></p>
<h3><strong>Version 3.09.13.0019 (November 24, 2010)</strong></h3>
<ul>
<li>New: Allow to replace an existing image in the media library</li>
<li>New: Verify if the customer exists or not before registering a sign</li>
<li>New: Include a link to Ariadne revision history in the Ariadne menu</li>
<li>New: Access rights to rooms and signs</li>
<li>New: Add &ndash;HH:mm format to default date/time when creating a new customer</li>
<li>New: Host name field added to Installer</li>
<li>Update: Improved Design Preview</li>
<li>Update: Ariadne2 -&gt; Ariadne3 migration tool now includes signs, sign info and playlists in migrated material</li>
<li>Update: Remove media sub tab under Event, Guest and Room main tabs</li>
<li>Update: Improve the performance on Background tab</li>
<li>Update: Default background missing when creating background event without assigning image or color</li>
<li>Update: Text lines shown as line break on signs</li>
<li>Update: Message not shown on the signs, if the background stops before the message stops</li>
<li>Update: Expanding space for note field in Print Booking</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.08.12.0023"></a></p>
<h3><strong>Version 3.08.12.0023 (September 29, 2010)</strong></h3>
<ul>
<li>New: Event start and end time can be typed in manually</li>
<li>New: Flemish language included</li>
<li>Update: A few special bookings from external booking files were not visible in the user interface</li>
<li>Update: Print bookings sometimes exceeded page width</li>
<li>Update: Some objects couldn&rsquo;t be deleted in the image editor</li>
<li>Update: Some unlimited recurrences stopped</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.07.10.0018"></a></p>
<h3><strong>Version 3.07.10.0018 (August 6, 2010)</strong></h3>
<ul>
<li>New: Way Finding, Visitor and Room template editors now included</li>
<li>New: Print Bookings</li>
<li>Update: Copy event</li>
<li>Update: Unlimited recurring background stopped for certain external bookings</li>
<li>Update: Sorting rooms</li>
<li>Update: Could not load .gif and .jpeg pictograms</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.06.09.0005"></a></p>
<h3><strong>Version 3.06.09.0005 (June 17, 2010)</strong></h3>
<ul>
<li>New: Ariadne2 -&gt; Ariadne3 migration tool included</li>
<li>New: Preview included</li>
<li>Update: Media library sorting</li>
<li>Update: Local admin language wrong</li>
<li>Update: Could not import .mgp and .mov files to the media library</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.02.05.0003"></a></p>
<h3><strong>Version 3.02.05.0003 (March 18, 2010)</strong></h3>
<ul>
<li>New: Recurring events supported</li>
<li>New: Export and import customer available for administrator</li>
<li>New: External booking supported</li>
<li>Update: Improved logging</li>
<li>Update: Revised graphical appearance</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.01.03.0003"></a></p>
<h3><strong>Version 3.01.03.0003 (December 14, 2009)</strong></h3>
<ul>
<li>New: XML file format documented for 3rd party developers</li>
<li>Update: Installer improved</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.01.00.0010"></a></p>
<h3><strong>Version 3.01.00.0010 (November 3, 2009)</strong></h3>
<ul>
<li>New: Multilanguage support</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.00.00.0000"></a></p>
<h3><strong>Version 3.00.00.0000 (September 15, 2009)</strong></h3>
<ul>
<li>Initial release</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Ariadne can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#Ariadne]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 3.17.07.0025 (DECEMBER 19, 2017)

Production date: October 31, 2017 

Version number overview:
 Ariadne System: 3.17.07.0025
 External Booking Service: 3.17.07.0025
 Ariadne Database installer: 1.01.0000
 Ariadne IUI: 3.17.07.0025
 Ariadne Scheduler Service: 3.17.07.0025
 Ariadne Sign Service: 3.17.07.0025
 Ariadne Database upgrade script: 2.6.53
 Ariadne Data Synchronization Service: 3.17.07.0025 

 	* Fixed 117787, 119193, 126959, 126962, 126965, 126966, 126967,
126968, 126977, 126980, 126983, 126986 : Run IUI with HTTPS (not
digital signage screens)
 	* Fixed 120404, 146679, 133998: User interface performance
optimization
 	* Fixed 120469: Playlist URL linking - Playlist usage when Ariadne
screens and Ariadne GUI users are on two different subnets
 	* Fixed 126954: Stylesheet - It is suspended when user save a new
Styleset
 	* Fixed 127275: Registration page can't display
 	* Fixed 129785: In some cases, the background image not displayed on
the Ariadne for Window software
 	* Fixed 141299: Lost event on the schedule file for some customers
 	* Fixed 144925: Can save event without assigning media on background
object
 	* Fixed 144933: Conflict message occurs between different layers
 	* Fixed 144994, 145006, 146601: Cannot create two background objects
on different time
 	* Fixed 146699: New created event is a line although it does not
save
 	* Fixed 147091: Two events are assigned on the same sign and on one
day
 	* Fixed 147571: New event is loaded with incorrect UI
 	* Fixed 147583, 150018, 146882, 133317, 146737,146822, 147031,
146712, 147109, 147130, 146107, 146673: Issues with recurring events
 	* Fixed 150015: Incorrect media filtering on background tab
 	* Fixed 99617, 119192, 119198, 137005, 145215, 147177: Minor bug
changes

VERSION 3.16.02.0005 (DECEMBER 21, 2016)

Version number overview:
 Ariadne System: 3.16.02.0005
 External Booking Service: 3.16.02.0005
 Ariadne Database installer: 1.01.0000
 Ariadne IUI: 3.16.02.0005
 Ariadne Scheduler Service: 3.16.02.0005
 Ariadne Sign Service: 3.16.02.0005
 Ariadne Database upgrade script: 2.6.50
 Ariadne Data Synchronization Service: 3.16.02.0005 

 	* Fixed 105281: Data Synchronization Service doesn't synchronize
data for other time zones than the local time zone of server.

VERSION 3.16.01.0001 (SEPTEMBER 15, 2016)

Version number overview:
 Ariadne System: 3.16.01.0001
 External Booking Service: 3.16.01.0001
 Ariadne Database installer: 1.01.0000
 Ariadne IUI: 3.16.01.0001
 Ariadne Scheduler Service: 3.16.01.0001
 Ariadne Sign Service: 3.16.01.0001
 Ariadne Database upgrade script: 2.6.50
 Ariadne Data Synchronization Service: 3.16.01.0001 

 	* New 85749: Add the Ariadne System logo to the web page's browser
tab "favicon".
 	* Fixed 69495: Automatically Daylight savings configuration
 	* Fixed 79405: Fixed error in the logo association

VERSION 3.15.03.0003 (MARCH 17, 2016)

 	* New 14391: Playlist redesign
 	* New 14842: Optimize preview
 	* New 14914: Changes of object in use must result in an update of
the sign
 	* New 14915 Ariadne logging timestamp
 	* New 15037: Migrate the installer project from using InstallShield
2009 to InstallShield 2014
 	* New 15791: Media user interface and workflow redesign
 	* New 16414: Style-set editor improvements
 	* New 16801, 55631: Make version of Ariadne server components and
exe, dll files the same as Ariadne IUI versions
 	* New 26638: Playlist file must not be updated by scheduler
 	* New 39690: Silverlight components not updated in browser after an
upgrade
 	* New 40647: New login screen - with the possibility to display
maintenance information and news
 	* New 46843: Update document for Ariadne 3 IUI
 	* New 50379: Move/change media event in time without losing media
association
 	* New 60680: Ariadne Sign Service default log level
 	* New 61657: Include robots.txt in website to block search engines
 	* Fixed 14797: Custom booking template for room-group
 	* Fixed 14798: Scheduler Service installer cannot use DNS name
 	* Fixed 14799: Ariadne Data Synchronization Manual - installer lacks
log and database configuration
 	* Fixed 14851: Logo incorrectly scaled in templates and preview.
 	* Fixed 14912: Previews do not handle template z-index correctly
 	* Fixed 61583: Saving a recurring event in the past has no effect on
signs
 	* Fixed 61650: Change logo association effect
 	* Fixed 61652: Conflicting meetings not handled correctly
 	* Fixed 61653: Cannot edit Video URL in media library
 	* Removed: Support for SQL Server 2008, 2008 R2

VERSION 3.14.05.0006 (JANUARY 18, 2016)

 	* Fixed 15583: Start date fields in templates not working
 	* Fixed 15784: Logo and Pictograms was scaled out of proportions
 	* Fixed 18307: Preview fails to display meetings
 	* Fixed 18356: Import errors with duplicated events
 	* Fixed 18403: Recurrence selection difficult
 	* Fixed 18407: Preview scales images incorrectly when in URL's
 	* Fixed 36518: Booking object fields for the same sign in two events
 	* Fixed 36706: When booking a second media event to the same layer
and time, availability of stylesheet is unclear
 	* Fixed 36758: Cannot move a media event in time
 	* Fixed 45003: Moving an event from today not updated in signs.
 	* Fixed 46456: XML meeting imports do not always trigger wayfinding
output
 	* Fixed 46862: Screen refresh during XML import
 	* Fixed 50357: Error when change date of Guest Event
 	* Fixed 50532: Convert setup file from Install Shield 2009 to
Install Shield 2014
 	* Fixed 52282: System has some issues when upgrading new versions
 	* Fixed 53117: Cannot upgrade Ariadne Sign Service from 1.3.9.2 to
1.3.9.10

VERSION 3.14.03.0003 (SEPTEMBER 9, 2014)

 	* New 6877: Preview of images in media tab and sub tabs
 	* New 7108: Support for Microsoft SQL Server 2012
 	* New 7109: Support for Microsoft Windows Server 2012
 	* New 7110: Cleanup media functionality
 	* New 11075: Default Wayfinding Roll on
 	* Fix 11076: Meetings missing in preview

VERSION 3.13.04.0004 (NOVEMBER 1, 2013)

 	* New: Preview contents from digital signs
 	* Fix: Delete media will not delete media that is associated with
media events
 	* Fix: Move meeting from one room to another.
 	* Fix: Print bookings does not sort by date
 	* Fix: Editor, delete button deletes whole text object in stead of
selected text.
 	* Fix: Editor, text is not automatically wrapped when the user
writes a long text
 	* Fix: Editor save dialog must allow to save on top of existing
image
 	* Fix: Ariadne Sign Server generates large amount of trace logs
 	* Fix: License file update resets the sign selection

VERSION 3.12.02.0001 (JULY 13, 2012)

 	* New: Media preview functionality on media sub-tab - asset names
are now displayed as part of the preview field in the media sub-tab
 	* Fix: Web frontend now supports Internet Explorer 9
 	* Fix: Installer error on Windows 2008 R2

VERSION 3.11.08.0002 (DECEMBER 14, 2011)

 	* Fix: Sign Tab time out at large customers
 	* Fix: Print function for meetings over multiple days
 	* Fix: IIS performance issue

VERSION 3.11.03.0004 (NOVEMBER 24, 2011)

 	* New: Recurring events, Ariadne IUI now allows

 	* To delete a single booking in a series of recurring events
 	* To choose End Date for a recurring event
 	* To choose unlimited recurring events (room booking)

 	* New: Now possible to create meeting that extend over multiple
days.
 	* New: IUI gives a warning if a resource is not available for
recurring booking
 	* New: Support of PC-Signs as well as Modulex Signs
 	* New: Support booking event with information written in Arabic
characters
 	* New: Improved DB indexing included
 	* Fix: Performance of loading Sign tab has been improved
 	* Fix: Line break in IUI editor now possible
 	* Fix: Calendar sometimes disappeared
 	* Fix: Scheduler service now installed with leading http://

VERSION 3.10.03.0003 (JUNE 1, 2011)

 	* New: Norwegian and Swedish available for the booking interface
 	* New: Editor can save images in editable format
 	* New: Media events can be created back to back
 	* New: More Microsoft Windows(R) Server platforms supported (lookup
the Install Guide)
 	* New: Loading animation included in booking interface
 	* New: Passed the official Microsoft Windows(R) Server 2008 R2 and
SQL Server 2008 R2 platform tests
 	* Fix: Sign tab and background performance improved
 	* Fix: Font selection in editor now match the fonts assigned to the
customer
 	* Fix: Sign information was hidden in the Sign Information area
(customers with many signs)
 	* Fix: Message now displayed correctly on the signs for multiple
booking
 	* Fix: Sync service removed layout events for UK, and US west coast
customers
 	* Fix: Once a month schedule files for all customers were empty
 	* Fix: Some Ariadne2 -> Ariadne3 migration issues were solved

VERSION 3.09.13.0019 (NOVEMBER 24, 2010)

 	* New: Allow to replace an existing image in the media library
 	* New: Verify if the customer exists or not before registering a
sign
 	* New: Include a link to Ariadne revision history in the Ariadne
menu
 	* New: Access rights to rooms and signs
 	* New: Add -HH:mm format to default date/time when creating a new
customer
 	* New: Host name field added to Installer
 	* Update: Improved Design Preview
 	* Update: Ariadne2 -> Ariadne3 migration tool now includes signs,
sign info and playlists in migrated material
 	* Update: Remove media sub tab under Event, Guest and Room main tabs
 	* Update: Improve the performance on Background tab
 	* Update: Default background missing when creating background event
without assigning image or color
 	* Update: Text lines shown as line break on signs
 	* Update: Message not shown on the signs, if the background stops
before the message stops
 	* Update: Expanding space for note field in Print Booking

VERSION 3.08.12.0023 (SEPTEMBER 29, 2010)

 	* New: Event start and end time can be typed in manually
 	* New: Flemish language included
 	* Update: A few special bookings from external booking files were
not visible in the user interface
 	* Update: Print bookings sometimes exceeded page width
 	* Update: Some objects couldn't be deleted in the image editor
 	* Update: Some unlimited recurrences stopped

VERSION 3.07.10.0018 (AUGUST 6, 2010)

 	* New: Way Finding, Visitor and Room template editors now included
 	* New: Print Bookings
 	* Update: Copy event
 	* Update: Unlimited recurring background stopped for certain
external bookings
 	* Update: Sorting rooms
 	* Update: Could not load .gif and .jpeg pictograms

VERSION 3.06.09.0005 (JUNE 17, 2010)

 	* New: Ariadne2 -> Ariadne3 migration tool included
 	* New: Preview included
 	* Update: Media library sorting
 	* Update: Local admin language wrong
 	* Update: Could not import .mgp and .mov files to the media library

VERSION 3.02.05.0003 (MARCH 18, 2010)

 	* New: Recurring events supported
 	* New: Export and import customer available for administrator
 	* New: External booking supported
 	* Update: Improved logging
 	* Update: Revised graphical appearance

VERSION 3.01.03.0003 (DECEMBER 14, 2009)

 	* New: XML file format documented for 3rd party developers
 	* Update: Installer improved

VERSION 3.01.00.0010 (NOVEMBER 3, 2009)

 	* New: Multilanguage support

VERSION 3.00.00.0000 (SEPTEMBER 15, 2009)

 	* Initial release

]]></contentstext>
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<email />
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<contents><![CDATA[<p><strong>Summary</strong></p>
<p>This article applies to any version ofAriadne with hosting.</p>
<hr />
<p><strong>Problem</strong></p>
<p><span style="font-size: small;">Signs display old meeting information from previous day, or simply does not update when meetings are changed.<br />Furthermore the signs in question</span><span style="font-size: small;"> register as online in Ariadne signs status page.</span></p>
<p><strong>Cause</strong></p>
<p>All meeting information displayed is embedded in pictures, which the signs download from our hosting server. In order to achieve smooth transitions on the signs when information is updated, we strive to reuse media names and simply overwrite existing pictures with new ones containing updated information.</p>
<p>If the sign is located within a network where internet connectivity is achieved through a proxy containing a web cache, then this cache will continue to deliver cached material even when the server on the internet has updated the material.</p>
<p><strong>Solution</strong></p>
<p>Depending on the proxy types it is possible to implement an exception for a specific site, which will stop caching of media from this site.</p>
<p><span style="font-size: small;">If company policies or software functionality prevents the above solution, then the only situation may be to implement a seperate internet connection purely for the signs.</span></p>]]></contents>
<contentstext><![CDATA[SUMMARY 

This article applies to any version ofAriadne with hosting. 
-------------------------

PROBLEM 

Signs display old meeting information from previous day, or simply
does not update when meetings are changed.
Furthermore the signs in question register as online in Ariadne signs
status page. 

CAUSE 

All meeting information displayed is embedded in pictures, which the
signs download from our hosting server. In order to achieve smooth
transitions on the signs when information is updated, we strive to
reuse media names and simply overwrite existing pictures with new ones
containing updated information. 

If the sign is located within a network where internet connectivity is
achieved through a proxy containing a web cache, then this cache will
continue to deliver cached material even when the server on the
internet has updated the material. 

SOLUTION 

Depending on the proxy types it is possible to implement an exception
for a specific site, which will stop caching of media from this site. 

If company policies or software functionality prevents the above
solution, then the only situation may be to implement a seperate
internet connection purely for the signs.]]></contentstext>
<categories>
<categoryid><![CDATA[8]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[9]]></creatorid>
<author><![CDATA[Jens Peter Christensen]]></author>
<email><![CDATA[jpc@add-on.com]]></email>
<subject><![CDATA[Signs display old meetings, but shows as online in sign status]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>:&nbsp;<a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fPNG+startup+procudure.pdf"><strong>PNG startup procedure</strong></a></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE:&nbsp;PNG startup procedureShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; ]]></contentstext>
<categories>
<categoryid><![CDATA[13]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[Startup procedure - PNG displays]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>:<a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fPNG+screen+is+black+or+white.pdf">&nbsp;<strong>The screen is black or white</strong></a></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE:&nbsp;The screen is black or whiteShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; ]]></contentstext>
<categories>
<categoryid><![CDATA[13]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[The screen is black or white - PNG displays]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>:&nbsp;<strong><a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fThe+sign+only+shows+IP+address.pdf">The sign only shows ip-address on rainbow screen</a></strong></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE:&nbsp;The sign only shows ip-address on rainbow screenShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; ]]></contentstext>
<categories>
<categoryid><![CDATA[13]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[The sign only shows ip-address on rainbow screen -  PNG displays]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>: <strong><a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fThe+sign+displays+no+content+and+is+deep+blue.pdf">The sign displays no content and is dark blue</a></strong></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE: The sign displays no content and is dark blueShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; ]]></contentstext>
<categories>
<categoryid><![CDATA[14]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[The sign displays no content and is dark blue - MM displays]]></subject>
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<contents><![CDATA[<p><u>PLEASE FOLLOW THIS GUIDE</u>: <strong><a href="http://www.modulex.dk/Admin/Public/DWSDownload.aspx?File=%2fFiles%2fFiler%2fArriadne+pdf+filer%2fCorrupt+MMC+File+System.pdf">Corrupt Filesystem - MMC AXIOMTEK</a></strong></p><p><span class="kay-article"><font size="2"><strong>Should you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp;</strong></font></span> </p><p>&nbsp;</p><p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[PLEASE FOLLOW THIS GUIDE: Corrupt Filesystem - MMC AXIOMTEKShould you need any additional assistance &ndash; by mail or telephone &ndash; please be aware that you will be invoiced for this additional assistance!&nbsp; &nbsp;&nbsp;]]></contentstext>
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<creatorid><![CDATA[11]]></creatorid>
<author><![CDATA[Modulex Hardware Users]]></author>
<email><![CDATA[ariadne.hardware@modulex.com]]></email>
<subject><![CDATA[Corrupt File system - MMC AXIOMTEK]]></subject>
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<contents><![CDATA[<div style="text-align: left;"><span class="Apple-style-span" style="font-family: arial, helvetica, sans-serif; font-size: medium; font-weight: bold;">Summary</span></div>
<div style="text-align: left;">&nbsp;</div>
<div style="text-align: left;">This article applies to,</div>
<div style="text-align: left;">&nbsp;</div>
<ul>
<li style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: small;">Digital Sign Service</span></li>
</ul>
<div><hr style="text-align: left;" /></div>
<div style="text-align: left;"><span class="Apple-style-span" style="font-weight: bold; font-size: medium; font-family: arial, helvetica, sans-serif;">Problem</span></div>
<div style="text-align: left;">&nbsp;</div>
<div style="text-align: left;"><span style="font-size: small;">Error : There is no write access to the specified folder, when I setup Output Configurations&nbsp;</span></div>
<div style="text-align: left;">&nbsp;</div>
<div style="text-align: left;"><span class="Apple-style-span" style="font-weight: bold; font-size: medium; font-family: arial, helvetica, sans-serif;">Resolution</span>&nbsp;</div>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">The message is issued by DSS version 2.00.00.62., because it cannot assign correct access rights to the folder where DSS is supposed to store files. </span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">In order to assign the correct access rights you can follow the work around given here.</span></p>
<p class="MsoNormal" style="text-align: left;">&nbsp;</p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">1. &nbsp; &nbsp; Open IIS Manger</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull; &nbsp; &nbsp; &nbsp; &nbsp; For IIS6:&nbsp;</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Right click to Default Web site</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Select New -&gt; Virtual Directory</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Enter Virtual Directory Alias (such as DSS2_VD), then choose a physical path (such as C:\\DSS2_files)</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Tick to &ldquo;Read&rdquo;, &ldquo;Execute&rdquo;, and &ldquo;Browse&rdquo; checkboxes in the list of Virtual Directory Access Permission.</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull; &nbsp; &nbsp; &nbsp; &nbsp; For IIS7</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Right click to Default Website</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Select Add Application&nbsp;</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Enter an Alias of the application, choose a &nbsp;physical path, click OK to finish</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">2. &nbsp; &nbsp; &nbsp;From the IIS, try to browse the Application you have just created and make sure it could be browsed before doing other things</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">3. &nbsp; &nbsp; &nbsp;After that, setup sub folders and access rights of the physical path properly:</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull; &nbsp; &nbsp; &nbsp; &nbsp;in the physical path C:\\DSS2_files, create the following sub folders</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;&ldquo;Configinfo&rdquo; , &ldquo;Firmware&rdquo; and &ldquo;Signs&rdquo;</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;In the &ldquo;Signs&rdquo; folder, create 2 sub folders: &ldquo;Events&rdquo; and &ldquo;Schedule&rdquo;</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull; &nbsp; &nbsp; &nbsp; &nbsp;next, make sure that Users have access rights to write files into the DSS2_files folder and its sub folders; right click to this folder, and</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Add &ldquo;Authenticated User&rdquo; to the user list and grant Modify or Full access rights to this User</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">&bull;Add &ldquo;Everyone&rdquo; to the user list and grant Modify or Full access rights to this User.</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">4. &nbsp; &nbsp; &nbsp;Open Digital Sign Service application</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">5. &nbsp; &nbsp; &nbsp;In the I-Signs/Digital Signs/Ariadne-eFlex panel, select Output Configuration, then fill necessary information into the form; pay attention on entering virtual path, it would be formatted like : http://[ServerHostName-or-IP address]/DSS2_VD</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">6. &nbsp; &nbsp; &nbsp;Click to Test button, if the test is successful, and then click to Save button.</span></p>
<p class="MsoNormal" style="text-align: left;"><span style="font-size: small;">7. &nbsp; &nbsp; &nbsp;Now you can go ahead to add Groups and select Accounts we way want to work with.&nbsp;</span></p>
<p class="MsoNormal" style="text-align: left;">&nbsp;</p>
<p class="MsoListParagraph" style="text-align: left; text-indent: -18pt;"><strong><span style="font-size: medium;">&nbsp;&nbsp; &nbsp; &nbsp;How to manually create a virtual directory</span></strong></p>
<div style="text-align: left;"><span style="font-size: small;">&nbsp;If you do not want DSS to create the virtual directory for you, you can follow the description above.</span>&nbsp;</div>]]></contents>
<contentstext><![CDATA[Summary   This article applies to,   

 	* Digital Sign Service

-------------------------
 Problem   Error : There is no write access to the specified folder,
when I setup Output Configurations    Resolution  

	The message is issued by DSS version 2.00.00.62., because it cannot
assign correct access rights to the folder where DSS is supposed to
store files.  

	In order to assign the correct access rights you can follow the work
around given here. 

	1. Open IIS Manger 

	* For IIS6:  

	*Right click to Default Web site 

	*Select New -> Virtual Directory 

	*Enter Virtual Directory Alias (such as DSS2_VD), then choose a
physical path (such as C:\\DSS2_files) 

	*Tick to "Read", "Execute", and "Browse" checkboxes in the list of
Virtual Directory Access Permission. 

	* For IIS7 

	*Right click to Default Website 

	*Select Add Application  

	*Enter an Alias of the application, choose a physical path, click OK
to finish 

	2. From the IIS, try to browse the Application you have just created
and make sure it could be browsed before doing other things 

	3. After that, setup sub folders and access rights of the physical
path properly: 

	* in the physical path C:\\DSS2_files, create the following sub
folders 

	*"Configinfo" , "Firmware" and "Signs" 

	*In the "Signs" folder, create 2 sub folders: "Events" and "Schedule"


	* next, make sure that Users have access rights to write files into
the DSS2_files folder and its sub folders; right click to this folder,
and 

	*Add "Authenticated User" to the user list and grant Modify or Full
access rights to this User 

	*Add "Everyone" to the user list and grant Modify or Full access
rights to this User. 

	4. Open Digital Sign Service application 

	5. In the I-Signs/Digital Signs/Ariadne-eFlex panel, select Output
Configuration, then fill necessary information into the form; pay
attention on entering virtual path, it would be formatted like :
http://[ServerHostName-or-IP address]/DSS2_VD 

	6. Click to Test button, if the test is successful, and then click to
Save button. 

	7. Now you can go ahead to add Groups and select Accounts we way want
to work with.  

	 HOW TO MANUALLY CREATE A VIRTUAL DIRECTORY  If you do not want DSS
to create the virtual directory for you, you can follow the
description above. ]]></contentstext>
<categories>
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<creatorid><![CDATA[0]]></creatorid>
<author><![CDATA[- NA -]]></author>
<email />
<subject><![CDATA[Why do I get a “There is no write access to the specified folder”, when I setup Output Configurations?]]></subject>
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<contents><![CDATA[<p><strong><font size="3">How to upgrade if you are running Exchange 2003:<br /></font></strong>1.&nbsp;Take a back up of the RC database<br />2.&nbsp;Install ResourceCentral 3.00.2012.xxxx on top of the existing version on the IIS server (make sure the SQL account has sysadmin rights)<br />3.&nbsp;Install RCExchangeSetup 3.00.2006.xxxx on top of the existing version on the Exchange Server<br />4.&nbsp;Register all resources</p><p><br /><strong><font size="3">How to upgrade if you are running Exchange 2007/2010 and it is the first time you upgrade to the web service version:<br />The new version utilizes web services. As part of this there is no longer any installation required on MBX Servers.<br /></font></strong>1.&nbsp;Take a back up of the RC database<br />2.&nbsp;Unregister all resources in Resource Central<br />3.&nbsp;Install ResourceCentral 3.00.2012.xxxx on top of the existing version on the IIS server (make sure the SQL account has sysadmin rights)<br />4.&nbsp;Uninstall RC Exchange Integration from the Exchange Server<br />5.&nbsp;Install RCExchangeIntegration 3.00.3000.xxxx on a member server, e.g. on the IIS server. Please know beforehand the NetBIOS name of your Client Access Server (CAS Server) as you will need it during the installation<br />6.&nbsp;Change the Resource Central website to run under &ldquo;Classic .Net AppPool&rdquo; under Application Pool in IIS Manager. The Identity of the &ldquo;Classic .Net AppPool&rdquo; needs to be &quot;NetworkService&quot; (only if you are running Windows 2008 R2)<br />7.&nbsp;In a web browser call <a href="http://webservername/ResourceCentral/admin/initialsetupscreen.aspx">http://webservername/ResourceCentral/admin/initialsetupscreen.aspx</a><br />8.&nbsp;&ldquo;Client Access Server&rdquo; field is the NetBIOS name of your CAS server<br />9.&nbsp;&ldquo;Exchange Integration Service Server&rdquo; is the NetBIOS name of the member server, where RC Exchange Integration is installed<br />10.&nbsp;Click Save<br />11.&nbsp;Register all the resources</p><p><br /><strong><font size="3">How to upgrade if you are running Exchange 2007/2010 and you are already using the web service version:<br /></font></strong></p><p><strong><font size="2">Upgrading&nbsp;Resource Central 3.00.2012.xxxx<br /></font></strong>1. Take a back up of the RC database<br />2. Install Resource Central 3.00.2012.xxxx on top of the existing version</p><p><font size="2"><strong>Upgrading Resource Central Exchange Integration 2007 &amp; 2010 coming from a version lower than 3.00.3000.0470<br /></strong></font>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stop the ResourceCentral Service service<br />2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Go to C:\Windows\SysWOW64\RC Exchange Integration and delete the file called subscriptions.cache<br />3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Start the ResourceCentral Service service<br />4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install RCExchangeIntegration 3.00.3000.0xxx on top of the existing version<br />5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Call <a href="http://webservername/ResourceCentral/Admin/InitialSetupScreen.aspx">http://WebServerName/ResourceCentral/Admin/InitialSetupScreen.aspx</a>. Check all your settings are correct and click &ldquo;Save&rdquo;<br />6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open Resource Central and register all resource again<br />7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Upgrade complete. Please test functionality</p><p><font size="2"><strong>Upgrading Resource Central Exchange Integration 2007 &amp; 2010 from 3.00.3000.0470 or higher<br /></strong></font>(From this version, you need to install RC web application 3.00.2012.0285 version or higher)&nbsp;</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install RCExchangeIntegration 3.00.3000.0xxx on top of the existing version<br />2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Upgrade complete. Please test functionality.</p><p>Notes when upgrading Resource Central Exchange Integration<br />1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Do not delete &rdquo;subscriptions.xml&rdquo;. In case of need, please take a backup.<br />2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stopping Resource Central Integration Service means that all resources are unregistered.<br />3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Only register all resources when using the system for the first time or &rdquo;subscriptions.xml&rdquo; does not exist.<br />4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Once Resource Central Integration service is started (file &rdquo;subscriptions.xml&rdquo; is created), all resources will be registered automatically and Missing Events Processing will be operated.<br />5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Default throttling policy in Exchange Server 2010 has some limits. We recommend defining a new Client Throttling Policy for the Rcadmin service account. Please see &quot;Defining a new Client Throttling Policy&quot; under the FAQ for Resource Central.</p><p><strong><font size="3">How to know if you are using the web service version or if you are using the event sink version:<br /></font></strong>If you are on RCExchangeIntegration2010 3.00.3000.0100 or higher you are using the web service version<br />If you are on RCExchange 3.00.2006.xxxx you are using the event sink version</p>]]></contents>
<contentstext><![CDATA[How to upgrade if you are running Exchange 2003: 1.&nbsp;Take a back up of the RC database 2.&nbsp;Install ResourceCentral 3.00.2012.xxxx on top of the existing version on the IIS server (make sure the SQL account has sysadmin rights) 3.&nbsp;Install RCExchangeSetup 3.00.2006.xxxx on top of the existing version on the Exchange Server 4.&nbsp;Register all resources How to upgrade if you are running Exchange 2007/2010 and it is the first time you upgrade to the web service version: The new version utilizes web services. As part of this there is no longer any installation required on MBX Servers. 1.&nbsp;Take a back up of the RC database 2.&nbsp;Unregister all resources in Resource Central 3.&nbsp;Install ResourceCentral 3.00.2012.xxxx on top of the existing version on the IIS server (make sure the SQL account has sysadmin rights) 4.&nbsp;Uninstall RC Exchange Integration from the Exchange Server 5.&nbsp;Install RCExchangeIntegration 3.00.3000.xxxx on a member server, e.g. on the IIS server. Please know beforehand the NetBIOS name of your Client Access Server (CAS Server) as you will need it during the installation 6.&nbsp;Change the Resource Central website to run under &ldquo;Classic .Net AppPool&rdquo; under Application Pool in IIS Manager. The Identity of the &ldquo;Classic .Net AppPool&rdquo; needs to be &quot;NetworkService&quot; (only if you are running Windows 2008 R2) 7.&nbsp;In a web browser call http://webservername/ResourceCentral/admin/initialsetupscreen.aspx 8.&nbsp;&ldquo;Client Access Server&rdquo; field is the NetBIOS name of your CAS server 9.&nbsp;&ldquo;Exchange Integration Service Server&rdquo; is the NetBIOS name of the member server, where RC Exchange Integration is installed 10.&nbsp;Click Save 11.&nbsp;Register all the resources How to upgrade if you are running Exchange 2007/2010 and you are already using the web service version: Upgrading&nbsp;Resource Central 3.00.2012.xxxx 1. Take a back up of the RC database 2. Install Resource Central 3.00.2012.xxxx on top of the existing versionUpgrading Resource Central Exchange Integration 2007 &amp; 2010 coming from a version lower than 3.00.3000.0470 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stop the ResourceCentral Service service 2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Go to C:\Windows\SysWOW64\RC Exchange Integration and delete the file called subscriptions.cache 3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Start the ResourceCentral Service service 4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install RCExchangeIntegration 3.00.3000.0xxx on top of the existing version 5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Call http://WebServerName/ResourceCentral/Admin/InitialSetupScreen.aspx. Check all your settings are correct and click &ldquo;Save&rdquo; 6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open Resource Central and register all resource again 7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Upgrade complete. Please test functionalityUpgrading Resource Central Exchange Integration 2007 &amp; 2010 from 3.00.3000.0470 or higher (From this version, you need to install RC web application 3.00.2012.0285 version or higher)&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install RCExchangeIntegration 3.00.3000.0xxx on top of the existing version 2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Upgrade complete. Please test functionality.Notes when upgrading Resource Central Exchange Integration 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Do not delete &rdquo;subscriptions.xml&rdquo;. In case of need, please take a backup. 2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stopping Resource Central Integration Service means that all resources are unregistered. 3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Only register all resources when using the system for the first time or &rdquo;subscriptions.xml&rdquo; does not exist. 4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Once Resource Central Integration service is started (file &rdquo;subscriptions.xml&rdquo; is created), all resources will be registered automatically and Missing Events Processing will be operated. 5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Default throttling policy in Exchange Server 2010 has some limits. We recommend defining a new Client Throttling Policy for the Rcadmin service account. Please see &quot;Defining a new Client Throttling Policy&quot; under the FAQ for Resource Central.How to know if you are using the web service version or if you are using the event sink version: If you are on RCExchangeIntegration2010 3.00.3000.0100 or higher you are using the web service version If you are on RCExchange 3.00.2006.xxxx you are using the event sink version]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[0]]></creatorid>
<author><![CDATA[- NA -]]></author>
<email />
<subject><![CDATA[How to upgrade Resource Central from version 3.00.2012.0015 to version 3.00.2012.0880]]></subject>
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<contents><![CDATA[<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Internet Explorer Cache Issue</h2>
<p><span style="color: #222222; text-align: justify;">When new versions of Ariadne are deployed, Internet Explorer (IE) can sometimes retain old components in its cache rendering the Ariadne software defective. Normal procedure would be to delete temporary internet files, but in some cases this is not enough. In those cases the following will resolve the issue:</span></p>
<p><span style="color: #222222; text-align: justify;">Open internet options dialog in you IE browser.</span></p>
<p><img title="IE Internet Settings" src="http://ariadne.add-on.com/media/ie_options.png" alt="Internet Explorer Settings" width="423" height="541" /></p>
<p><span style="color: #222222; text-align: justify;">Click the settings button in the "Browsing history" section.</span></p>
<p><img src="http://ariadne.add-on.com/media/settings.png" alt="IE Browsing History Settings" width="381" height="483" /></p>
<p><span style="color: #222222; text-align: justify;">By default the temporary internet files are set to reload automatically, and it must be changed to "every time I visit the web page".</span></p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[INTERNET EXPLORER CACHE ISSUE

When new versions of Ariadne are deployed, Internet Explorer (IE) can
sometimes retain old components in its cache rendering the Ariadne
software defective. Normal procedure would be to delete temporary
internet files, but in some cases this is not enough. In those cases
the following will resolve the issue: 

Open internet options dialog in you IE browser. 

Click the settings button in the "Browsing history" section. 

By default the temporary internet files are set to reload
automatically, and it must be changed to "every time I visit the web
page". 

 ]]></contentstext>
<categories>
<categoryid><![CDATA[8]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[9]]></creatorid>
<author><![CDATA[Jens Peter Christensen]]></author>
<email><![CDATA[jpc@add-on.com]]></email>
<subject><![CDATA[Ariadne features not working after server update]]></subject>
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<contents><![CDATA[<h3 class="MsoNormal"><strong>&nbsp;<br />Symptoms</strong></h3>
<p class="MsoNormal"><span style="color: #1f497d; font-family: Calibri, sans-serif;">One of the new features in Exchange Server 2010 SP1 is the concept of Client Throttling Policies. In summary, Client Throttling Policies are designed to limit the amount of system resources a given user can consume and in turn impact performance for other Exchange users. Out of the box there is a default throttling policy (use the Get-ThrottlingPolicy cmdlet) applied to all users.</span></p>
<h3><strong>Resolution</strong></h3>
<p class="MsoNormal"><span style="color: #1f497d; font-family: Calibri, sans-serif;">Instead, what you can do is define a new Client Throttling Policy and apply it directly to the RCadmin service account. The PowerShell script below does just that. The script assumes that your service account is called &ldquo;RCadmin&rdquo;. If it isn&rsquo;t, modify the script accordingly.</span></p>
<p class="MsoNormal" style="padding-left: 30px;"><span style="color: #1f497d; font-family: Calibri, sans-serif;">New-ThrottlingPolicy ResourceCentralPolicy</span></p>
<p class="MsoNormal" style="padding-left: 30px;"><span style="color: #1f497d; font-family: Calibri, sans-serif;">Set-ThrottlingPolicy ResourceCentralPolicy -RCAMaxConcurrency $null -RCAPercentTimeInAD $null -RCAPercentTimeInCAS $null -RCAPercentTimeInMailboxRPC $null -EWSMaxConcurrency $null -EWSPercentTimeInAD $null -EWSPercentTimeInCAS $null -EWSPercentTimeInMailboxRPC $null -EWSMaxSubscriptions $null -EWSFastSearchTimeoutInSeconds $null -EWSFindCountLimit $null -CPAMaxConcurrency $null -CPAPercentTimeInCAS $null -CPAPercentTimeInMailboxRPC $null -CPUStartPercent $null</span></p>
<p class="MsoNormal" style="padding-left: 30px;"><span style="color: #1f497d; font-family: Calibri, sans-serif;">Set-Mailbox "rcadmin" -ThrottlingPolicy ResourceCentralPolicy. </span></p>
<p class="MsoNormal"><span style="color: #1f497d; font-family: Calibri, sans-serif;">You can easily confirm that the new policy is applied to the RCadmin account by inspecting the properties of RCadmin mailbox:</span></p>
<p class="MsoNormal" style="padding-left: 30px;"><span style="color: #1f497d; font-family: Calibri, sans-serif;">Get-Mailbox RCadmin | fl Name,ThrottlingPolicy</span></p>
<p class="MsoNormal"><span style="color: #1f497d; font-family: Calibri, sans-serif;">You should see results similar to the following:&nbsp;</span></p>
<p class="MsoNormal" style="padding-left: 30px;"><span style="color: #1f497d; font-family: Calibri, sans-serif;">Name: RCadmin</span></p>
<p class="MsoNormal" style="padding-left: 30px;"><span style="color: #1f497d; font-family: Calibri, sans-serif;">ThrottlingPolicy : ResourceCentralPolicy</span></p>
<p class="MsoNormal">&nbsp;</p>
<h3><strong>Properties</strong></h3>
<p>Resource Central</p>
<p class="MsoNormal"><span style="color: #1f497d; font-family: Calibri, sans-serif;">&nbsp;</span></p>
<p class="MsoNormal"><span style="color: #1f497d; font-family: Calibri, sans-serif;">&nbsp;</span></p>]]></contents>
<contentstext><![CDATA[

SYMPTOMS

	One of the new features in Exchange Server 2010 SP1 is the concept of
Client Throttling Policies. In summary, Client Throttling Policies are
designed to limit the amount of system resources a given user can
consume and in turn impact performance for other Exchange users. Out
of the box there is a default throttling policy (use the
Get-ThrottlingPolicy cmdlet) applied to all users. 

RESOLUTION

	Instead, what you can do is define a new Client Throttling Policy and
apply it directly to the RCadmin service account. The PowerShell
script below does just that. The script assumes that your service
account is called "RCadmin". If it isn't, modify the script
accordingly. 

	New-ThrottlingPolicy ResourceCentralPolicy 

	Set-ThrottlingPolicy ResourceCentralPolicy -RCAMaxConcurrency $null
-RCAPercentTimeInAD $null -RCAPercentTimeInCAS $null
-RCAPercentTimeInMailboxRPC $null -EWSMaxConcurrency $null
-EWSPercentTimeInAD $null -EWSPercentTimeInCAS $null
-EWSPercentTimeInMailboxRPC $null -EWSMaxSubscriptions $null
-EWSFastSearchTimeoutInSeconds $null -EWSFindCountLimit $null
-CPAMaxConcurrency $null -CPAPercentTimeInCAS $null
-CPAPercentTimeInMailboxRPC $null -CPUStartPercent $null 

	Set-Mailbox "rcadmin" -ThrottlingPolicy ResourceCentralPolicy.  

	You can easily confirm that the new policy is applied to the RCadmin
account by inspecting the properties of RCadmin mailbox: 

	Get-Mailbox RCadmin | fl Name,ThrottlingPolicy 

	You should see results similar to the following:  

	Name: RCadmin 

	ThrottlingPolicy : ResourceCentralPolicy 

PROPERTIES

	Resource Central 

	 ]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[7]]></creatorid>
<author><![CDATA[Manish Deshmukh]]></author>
<email><![CDATA[md@add-on.com]]></email>
<subject><![CDATA[Defining a new Client Throttling Policy]]></subject>
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<contents><![CDATA[<h3><strong><br />Symptoms</strong></h3>
<p>One of the new features in Exchange Server 2010 SP1 is the concept of Client Throttling Policies. In summary, Client Throttling Policies are designed to limit the amount of system resources a given user can consume and in turn impact performance for other Exchange users. Out of the box there is a default throttling policy (use the Get-ThrottlingPolicy cmdlet) applied to all users.</p>
<h3><strong>Resolution</strong></h3>
<p>Instead, what you can do is define a new Client Throttling Policy and apply it directly to the Realtime service account. The PowerShell script below does just that. The script assumes that your service account is called &ldquo;Realtime&rdquo;. If it isn&rsquo;t, modify the script accordingly.</p>
<p style="padding-left: 30px;">New-ThrottlingPolicy RealTimeServicePolicy</p>
<p style="padding-left: 30px;">Set-ThrottlingPolicy RealTimeServicePolicy -RCAMaxConcurrency $null -RCAPercentTimeInAD $null -RCAPercentTimeInCAS $null -RCAPercentTimeInMailboxRPC $null -EWSMaxConcurrency $null -EWSPercentTimeInAD $null -EWSPercentTimeInCAS $null -EWSPercentTimeInMailboxRPC $null -EWSMaxSubscriptions $null -EWSFastSearchTimeoutInSeconds $null -EWSFindCountLimit $null -CPAMaxConcurrency $null -CPAPercentTimeInCAS $null -CPAPercentTimeInMailboxRPC $null -CPUStartPercent $null</p>
<p style="padding-left: 30px;">Set-Mailbox "Realtime" -ThrottlingPolicy RealTimeServicePolicy</p>
<p>You can easily confirm that the new policy is applied to the Realtime account by inspecting the properties of Realtime mailbox:</p>
<p style="padding-left: 30px;">Get-Mailbox Realtime | fl Name,ThrottlingPolicy&nbsp;</p>
<p>You should see results similar to the following:</p>
<p style="padding-left: 30px;">Name: Realtime&nbsp;</p>
<p style="padding-left: 30px;">ThrottlingPolicy : RealTimeServicePolicy&nbsp;</p>
<h3><strong>Properties</strong></h3>
<p>RealTime Service</p>]]></contents>
<contentstext><![CDATA[

SYMPTOMS

	One of the new features in Exchange Server 2010 SP1 is the concept of
Client Throttling Policies. In summary, Client Throttling Policies are
designed to limit the amount of system resources a given user can
consume and in turn impact performance for other Exchange users. Out
of the box there is a default throttling policy (use the
Get-ThrottlingPolicy cmdlet) applied to all users. 

RESOLUTION

	Instead, what you can do is define a new Client Throttling Policy and
apply it directly to the Realtime service account. The PowerShell
script below does just that. The script assumes that your service
account is called "Realtime". If it isn't, modify the script
accordingly. 

	New-ThrottlingPolicy RealTimeServicePolicy 

	Set-ThrottlingPolicy RealTimeServicePolicy -RCAMaxConcurrency $null
-RCAPercentTimeInAD $null -RCAPercentTimeInCAS $null
-RCAPercentTimeInMailboxRPC $null -EWSMaxConcurrency $null
-EWSPercentTimeInAD $null -EWSPercentTimeInCAS $null
-EWSPercentTimeInMailboxRPC $null -EWSMaxSubscriptions $null
-EWSFastSearchTimeoutInSeconds $null -EWSFindCountLimit $null
-CPAMaxConcurrency $null -CPAPercentTimeInCAS $null
-CPAPercentTimeInMailboxRPC $null -CPUStartPercent $null 

	Set-Mailbox "Realtime" -ThrottlingPolicy RealTimeServicePolicy 

	You can easily confirm that the new policy is applied to the Realtime
account by inspecting the properties of Realtime mailbox: 

	Get-Mailbox Realtime | fl Name,ThrottlingPolicy  

	You should see results similar to the following: 

	Name: Realtime  

	ThrottlingPolicy : RealTimeServicePolicy  

PROPERTIES

	RealTime Service]]></contentstext>
<categories>
<categoryid><![CDATA[1]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[7]]></creatorid>
<author><![CDATA[Manish Deshmukh]]></author>
<email><![CDATA[md@add-on.com]]></email>
<subject><![CDATA[Defining a new Client Throttling Policy]]></subject>
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<contents><![CDATA[<div style="text-align: left;"><span class="Apple-style-span" style="font-family: arial, helvetica, sans-serif; font-size: medium; font-weight: bold;">Summary</span></div>
<div style="text-align: left;"></div>
<span style="font-family: arial,helvetica,sans-serif; font-size: x-small;">
<div style="text-align: left;">This article applies to,</div>
<div style="text-align: left;"></div>
</span>
<ul>
<li style="text-align: left;"><span style="font-family: arial,helvetica,sans-serif; font-size: x-small;">Digital Sign Service</span></li>
</ul>
<div><span style="font-family: arial, helvetica, sans-serif; font-size: small;"><strong>
<hr style="text-align: left;" />
</strong></span></div>
<div style="text-align: left;"><span style="font-size: x-small;">Please see under Support, Downloads, Digital Sign Service, DSS Q&amp;A pdf file</span></div>]]></contents>
<contentstext><![CDATA[Summary   This article applies to,   

 	* Digital Sign Service

-------------------------
  Please see under Support, Downloads, Digital Sign Service, DSS Q&A
pdf file]]></contentstext>
<categories>
<categoryid><![CDATA[12]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[19]]></creatorid>
<author><![CDATA[Charlotte Munch Pedersen]]></author>
<email><![CDATA[cmp@add-on.com]]></email>
<subject><![CDATA[Digital Sign Service FAQ]]></subject>
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<contents><![CDATA[<p>In certain situations where a database is migrated from one sql server to another, you may experience problems with the service broker.</p><p>The error message may look like this:</p><p>&nbsp;<span style="color: #333333; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; font-size: 13px; line-height: 16px">spid24s&nbsp;&nbsp;&nbsp;&nbsp; An exception occurred while enqueueing a message in the target queue. Error: 15517, State: 1. Cannot execute as the database principal because the principal &quot;dbo&quot; does not exist, this type of principal cannot be impersonated, or you do not have permission.</span></p><p>The solution is to execute this command:</p><p><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #000088" class="kwd">alter</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px" class="pln"> </span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #000088" class="kwd">authorization</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px" class="pln"> </span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #000088" class="kwd">on</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px" class="pln"> </span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #000088" class="kwd">database</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #666600" class="pun">::[&lt;</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px" class="pln">your_SSB_DB</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #666600" class="pun">&gt;]</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px" class="pln"> </span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #000088" class="kwd">to</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px" class="pln"> </span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #666600" class="pun">[</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px" class="pln">sa</span><span style="font-family: inherit; font-size: 13px; line-height: 16px; border: 0px; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; color: #666600" class="pun">]</span>&nbsp;</p>]]></contents>
<contentstext><![CDATA[In certain situations where a database is migrated from one sql server to another, you may experience problems with the service broker.The error message may look like this:&nbsp;spid24s&nbsp;&nbsp;&nbsp;&nbsp; An exception occurred while enqueueing a message in the target queue. Error: 15517, State: 1. Cannot execute as the database principal because the principal &quot;dbo&quot; does not exist, this type of principal cannot be impersonated, or you do not have permission.The solution is to execute this command:alter authorization on database::[&lt;your_SSB_DB&gt;] to [sa]&nbsp;]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[9]]></creatorid>
<author><![CDATA[Jens Peter Christensen]]></author>
<email><![CDATA[jpc@add-on.com]]></email>
<subject><![CDATA[Service Broker user rights]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Exchange Central to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Component</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operation System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows 7 (Extended Support &ndash; see note *)<br />Windows 8.1 (Extended Support &ndash; see note *)<br />Windows 10</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Microsoft Outlook 2010 (Extended Support &ndash; see note *)<br />Microsoft Outlook 2013 (32 and 64 bit) (Extended Support &ndash; see note *)<br />Microsoft Outlook 2016 (32 and 64 bit)<br />Microsoft Outlook 2019 (32 and 64 bit)<br />Microsoft Outlook 365 (32 and 64 bit)<br /><br />Microsoft Outlook must be connected to one of the following Exchange Server versions:<br />Microsoft Exchange Server 2010 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2013 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2016<br />Microsoft Exchange Server 2019<br />Exchange Online Plan 1<br />Exchange Online Plan 2<br />Office 365 Business Essentials<br />Office 365 Business Premium<br />Office 365 Enterprise E1, E3, E4<br />Office 365 Education E1, E3, E4<br />Office 365 Government E1, E3, E4<br /><br /><strong>Note:</strong> Exchange Online plan with EWS Application support see <span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx">Exchange Online Service Description</a></span><br />These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br /><br /><strong>Remark:</strong> Hybrid Exchange enviroment is not support by Exchange Central.<br />A hybrid Exchange enviroment is a combination of on-premises applications or data and cloud-based services. For example, Exchange hybrid solutions could include using an Exchange Server on-premises and Exchange Online in Office 365.<br /><br /><strong>Other</strong><br />Microsoft .NET Framework 4.6<br /><br />Microsoft Excel 2010 (Extended Support &ndash; see note *)<br />Microsoft Excel 2013 (Extended Support &ndash; see note *)<br />Microsoft Excel 2016<br /><br /><strong>RealTime Service</strong><br />Exchange Central works in cooperation with our application RealTime Service. For a list of requirements related to this application, please see <span style="text-decoration: underline;"><a title="RealTime Service System requirements" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">RealTime Service System requirements</a></span></span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle<br /></strong> Product support Lifecycle policy for&nbsp;Exchange Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ExchangeCentral">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Exchange Central to work properly 

COMPONENT 		REQUIREMENT

Operation System 

Windows 7 (Extended Support - see note *)
Windows 8.1 (Extended Support - see note *)
Windows 10 

Software 

Microsoft Outlook 2010 (Extended Support - see note *)
Microsoft Outlook 2013 (32 and 64 bit) (Extended Support - see note *)
Microsoft Outlook 2016 (32 and 64 bit)
Microsoft Outlook 2019 (32 and 64 bit)
Microsoft Outlook 365 (32 and 64 bit)

Microsoft Outlook must be connected to one of the following Exchange
Server versions:
Microsoft Exchange Server 2010 (Extended Support - see note *)
Microsoft Exchange Server 2013 (Extended Support - see note *)
Microsoft Exchange Server 2016
Microsoft Exchange Server 2019
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

NOTE: Exchange Online plan with EWS Application support see Exchange
Online Service Description
[https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx]
These are the supported Exchange Servers confirmed by Add-On Products,
but other editions will often also work. So do not hesitate to contact
Add-on Products so we can clarify if your environment needs are
supported.

REMARK: Hybrid Exchange enviroment is not support by Exchange Central.
A hybrid Exchange enviroment is a combination of on-premises
applications or data and cloud-based services. For example, Exchange
hybrid solutions could include using an Exchange Server on-premises
and Exchange Online in Office 365.

OTHER
Microsoft .NET Framework 4.6

Microsoft Excel 2010 (Extended Support - see note *)
Microsoft Excel 2013 (Extended Support - see note *)
Microsoft Excel 2016

REALTIME SERVICE
Exchange Central works in cooperation with our application RealTime
Service. For a list of requirements related to this application,
please see RealTime Service System requirements
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service]


Product support Lifecycle
 Product support Lifecycle policy for Exchange Central can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ExchangeCentral]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

.]]></contentstext>
<categories>
<categoryid><![CDATA[4]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[4]]></creatorid>
<author><![CDATA[Jens Rubæk]]></author>
<email><![CDATA[jbr@add-on.com]]></email>
<subject><![CDATA[System requirement for Exchange Central]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Mailbox Central to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Component</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operation System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows 7 (Extended Support &ndash; see note *)<br />Windows 8.1 (Extended Support &ndash; see note *)<br />Windows 10</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Microsoft Outlook 2010 (Extended Support &ndash; see note *)<br />Microsoft Outlook 2013 (Extended Support &ndash; see note *)<br />Microsoft Outlook 2016<br />Microsoft Outlook 2019<br />Microsoft Outlook 365<br /><br />Microsoft Outlook must be connected to one of the following Exchange Server versions:<br />Microsoft Exchange Server 2010 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2013 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2016<br />Microsoft Exchange Online (Office 365 plan with EWS Application support see <span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx">Exchange Online Service Description</a></span>)<br /><br />Microsoft Word 2010 (Extended Support &ndash; see note *)<br />Microsoft Word 2013 (Extended Support &ndash; see note *)<br />Microsoft Word 2016<br />Microsoft Word 2019<br />Microsoft Word 365<br /><br />.NET Framework 4.6<br />Microsoft Internet Information Server (see note)<br /><br /><br /><strong>Note: </strong>If signatures deployed to OWA (Outlook Web App) have images, it is required to have access to an Microsoft Internet Information Server.<br /><br /><br /></span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle policy<br /></strong> Product support Lifecycle policy for&nbsp;Mailbox Central &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#MailboxCentral">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update B1our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Mailbox Central to work properly 

COMPONENT 		REQUIREMENT

Operation System 

Windows 7 (Extended Support - see note *)
Windows 8.1 (Extended Support - see note *)
Windows 10 

Software 

Microsoft Outlook 2010 (Extended Support - see note *)
Microsoft Outlook 2013 (Extended Support - see note *)
Microsoft Outlook 2016
Microsoft Outlook 2019
Microsoft Outlook 365

Microsoft Outlook must be connected to one of the following Exchange
Server versions:
Microsoft Exchange Server 2010 (Extended Support - see note *)
Microsoft Exchange Server 2013 (Extended Support - see note *)
Microsoft Exchange Server 2016
Microsoft Exchange Online (Office 365 plan with EWS Application
support see Exchange Online Service Description
[https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx])

Microsoft Word 2010 (Extended Support - see note *)
Microsoft Word 2013 (Extended Support - see note *)
Microsoft Word 2016
Microsoft Word 2019
Microsoft Word 365

.NET Framework 4.6
Microsoft Internet Information Server (see note)

NOTE: If signatures deployed to OWA (Outlook Web App) have images, it
is required to have access to an Microsoft Internet Information
Server.

Product support Lifecycle policy
 Product support Lifecycle policy for Mailbox Central can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#MailboxCentral]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update B1our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

.]]></contentstext>
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<creatorid><![CDATA[4]]></creatorid>
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<email><![CDATA[jbr@add-on.com]]></email>
<subject><![CDATA[System requirement for Mailbox Central]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow WebTeam Central to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Component</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Server Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>Operating System:</strong><br />Windows Server 2008 R2 SP1 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2012 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2012 R2 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2016 (FULL)<br /><br /><strong>SQL Server:</strong><br />Microsoft SQL Server 2008 R2 (Extended Support &ndash; see note *)<br />Microsoft SQL Server 2012 (Extended Support &ndash; see note *)<br />Microsoft SQL Server 2014 SP2<br />Microsoft SQL Server 2016<br />Microsoft SQL Server 2017<br /> <br /><strong>Exchange Server:</strong><br />Microsoft Exchange Server 2010 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2013 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2016<br />Exchange Online Plan 1<br />Exchange Online Plan 2<br />Office 365 Business Essentials<br />Office 365 Business Premium<br />Office 365 Enterprise E1, E3, E4<br />Office 365 Education E1, E3, E4<br />Office 365 Government E1, E3, E4<br /><br /><strong>Remark:</strong> Exchange Online plan with EWS Application support see <span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx">Exchange Online Service Description</a></span><br />These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br /><br /><strong>Microsoft .NET Framework 4.5.1. </strong><br /><br /><strong>RealTime Service</strong><br />WebTeam Central only works in cooperation with our application RealTime Service. For a list of requirements related to this application, please see <span style="text-decoration: underline;"><a title="RealTime Service System requirements" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">RealTime Service System requirements</a></span></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Client Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>Browser:</strong><br />Microsoft Edge<br />Microsoft Internet Explorer 11 <br />Firefox version 39.0<br />Chrome version 43.0.2357.132<br /></span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle<br /></strong> Product support Lifecycle policy for&nbsp;WebTeam Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#WebTeamCentral">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
WebTeam Central to work properly 

COMPONENT 		REQUIREMENT

Server Software 

OPERATING SYSTEM:
Windows Server 2008 R2 SP1 (FULL) (Extended Support - see note *)
Windows Server 2012 (FULL) (Extended Support - see note *)
Windows Server 2012 R2 (FULL) (Extended Support - see note *)
Windows Server 2016 (FULL)

SQL SERVER:
Microsoft SQL Server 2008 R2 (Extended Support - see note *)
Microsoft SQL Server 2012 (Extended Support - see note *)
Microsoft SQL Server 2014 SP2
Microsoft SQL Server 2016
Microsoft SQL Server 2017

EXCHANGE SERVER:
Microsoft Exchange Server 2010 (Extended Support - see note *)
Microsoft Exchange Server 2013 (Extended Support - see note *)
Microsoft Exchange Server 2016
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

REMARK: Exchange Online plan with EWS Application support see Exchange
Online Service Description
[https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx]
These are the supported Exchange Servers confirmed by Add-On Products,
but other editions will often also work. So do not hesitate to contact
Add-on Products so we can clarify if your environment needs are
supported.

MICROSOFT .NET FRAMEWORK 4.5.1. 

REALTIME SERVICE
WebTeam Central only works in cooperation with our application
RealTime Service. For a list of requirements related to this
application, please see RealTime Service System requirements
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service]


Client Software 

BROWSER:
Microsoft Edge
Microsoft Internet Explorer 11 
Firefox version 39.0
Chrome version 43.0.2357.132

Product support Lifecycle
 Product support Lifecycle policy for WebTeam Central can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#WebTeamCentral]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

.]]></contentstext>
<categories>
<categoryid><![CDATA[7]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[4]]></creatorid>
<author><![CDATA[Jens Rubæk]]></author>
<email><![CDATA[jbr@add-on.com]]></email>
<subject><![CDATA[System requirements for WebTeam Central]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow RealTime Service to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operating System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows Server 2008 R2 (Extended Support &ndash; see note *)<br />Windows Server 2012 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2012 R2 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2016 (FULL) <br />Windows Server 2019 (FULL)<br /><br /><strong>Remark:</strong> Operating system is only supported in English language</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>SQL Server</strong><br />Microsoft SQL Server 2008 R2 ** (Extended Support &ndash; see note *)<br />Microsoft SQL Server 2012 (Extended Support &ndash; see note *)<br />Microsoft SQL Server 2014<br />Microsoft SQL Server 2016<br />Microsoft SQL Server 2017 (RC4.0)<br /><br />**(Support with Exchange Central, WebTeam Central and Resource Central 3.8)<br /><br /><strong>Remark:</strong> SQL Server is only supported in English language <br /><br /><strong>Exchange Server</strong><br />Microsoft Exchange Server 2010 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2013 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2016<br />Microsoft Exchange Server 2019<br />Exchange Online Plan 1<br />Exchange Online Plan 2<br />Office 365 Business Essentials<br />Office 365 Business Premium<br />Office 365 Enterprise E1, E3, E4<br />Office 365 Education E1, E3, E4<br />Office 365 Government E1, E3, E4<br /><br /><strong>Remark:</strong> Exchange Online plan with EWS Application support see <span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx">Exchange Online Service Description</a></span><br />These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br /><br /><strong>Microsoft .NET Framework version 4.6</strong></span></span></p>
<p><span style="color: #454545;"><span style="font-family: Arial;"><span style="color: #454545; font-family: Arial;">AzureAD needs to be installed.</span></span></span></p>
<p><span style="color: #454545;"><span style="font-family: Arial;"><span style="color: #454545; font-family: Arial;">Run Install-Module AzureAD in PowerShell.</span></span></span></p>
<p><span style="color: #454545;"><span style="font-family: Arial;"><span style="color: #454545; font-family: Arial;">Refer to this article for more details:</span></span></span></p>
<p><span style="color: #454545;"><span style="font-family: Arial;"><a href="https://docs.microsoft.com/en-us/powershell/azure/active-directory/install-adv2?view=azureadps-2.0">https://docs.microsoft.com/en-us/powershell/azure/active-directory/install-adv2?view=azureadps-2.0</a><br /><br /><span style="color: #454545; font-family: Arial;">For more information, see this article: </span></span></span></p>
<p><span style="color: #454545;"><span style="font-family: Arial;"><span style="color: #454545; font-family: Arial;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/580/1/kb0124---register-service-principal-in-azure-ad-when-used-with-office-365">https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/580/1/kb0124---register-service-principal-in-azure-ad-when-used-with-office-365</a></span></span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle policy<br /></strong> Product support Lifecycle policy for&nbsp;RealTime Service &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#RealTimeService">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
RealTime Service to work properly 

SERVER COMPONENTS 		REQUIREMENT

Operating System 

Windows Server 2008 R2 (Extended Support - see note *)
Windows Server 2012 (FULL) (Extended Support - see note *)
Windows Server 2012 R2 (FULL) (Extended Support - see note *)
Windows Server 2016 (FULL) 
Windows Server 2019 (FULL)

REMARK: Operating system is only supported in English language 

Software 

SQL SERVER
Microsoft SQL Server 2008 R2 ** (Extended Support - see note *)
Microsoft SQL Server 2012 (Extended Support - see note *)
Microsoft SQL Server 2014
Microsoft SQL Server 2016
Microsoft SQL Server 2017 (RC4.0)

**(Support with Exchange Central, WebTeam Central and Resource Central
3.8)

REMARK: SQL Server is only supported in English language 

EXCHANGE SERVER
Microsoft Exchange Server 2010 (Extended Support - see note *)
Microsoft Exchange Server 2013 (Extended Support - see note *)
Microsoft Exchange Server 2016
Microsoft Exchange Server 2019
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

REMARK: Exchange Online plan with EWS Application support see Exchange
Online Service Description
[https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx]
These are the supported Exchange Servers confirmed by Add-On Products,
but other editions will often also work. So do not hesitate to contact
Add-on Products so we can clarify if your environment needs are
supported.

MICROSOFT .NET FRAMEWORK VERSION 4.6 

AzureAD needs to be installed. 

Run Install-Module AzureAD in PowerShell. 

Refer to this article for more details: 

https://docs.microsoft.com/en-us/powershell/azure/active-directory/install-adv2?view=azureadps-2.0
[https://docs.microsoft.com/en-us/powershell/azure/active-directory/install-adv2?view=azureadps-2.0]

For more information, see this article: 

https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/580/1/kb0124---register-service-principal-in-azure-ad-when-used-with-office-365
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/580/1/kb0124---register-service-principal-in-azure-ad-when-used-with-office-365]


Product support Lifecycle policy
 Product support Lifecycle policy for RealTime Service can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#RealTimeService]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

.]]></contentstext>
<categories>
<categoryid><![CDATA[1]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[4]]></creatorid>
<author><![CDATA[Jens Rubæk]]></author>
<email><![CDATA[jbr@add-on.com]]></email>
<subject><![CDATA[System requirement for RealTime Service]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Digital Sign Service to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Component</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">OS</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows Server 2008 R2 SP1 (Extended Support &ndash; see note *)<br />Windows Server 2012 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2012 R2 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2016 (FULL)</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>Exchange Server</strong><br />Microsoft Exchange Server 2010 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2013 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2016<br />Office 365 Business Essentials<br />Office 365 Business Premium<br />Office 365 Enterprise E1, E3, E4<br />Office 365 Education E1, E3, E4<br />Office 365 Government E1, E3, E4<br /><br /><strong>Note:</strong> Exchange Online plan with EWS Application support see <span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx">Exchange Online Service Description</a></span><br />These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br /><br /><strong>Microsoft .NET Framework version 4.5.1</strong><br /></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Others</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>Limitations of Digital Sign Service.</strong><br />For On-premises Exchange Server setup, the application needs to be installed in the same forest/domain as the resources mailboxes it needs to access<br /><br />The mailbox for the service account cannot be hidden in the Global Address List<br /><br /><strong>Service Account</strong><br />The service account must have impersonation rights for resource mailboxes.<br /></span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle<br /></strong> Product support Lifecycle policy for&nbsp;Digital Sign Service &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignService">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Digital Sign Service to work properly 

SERVER COMPONENT 		REQUIREMENT

OS 

Windows Server 2008 R2 SP1 (Extended Support - see note *)
Windows Server 2012 (FULL) (Extended Support - see note *)
Windows Server 2012 R2 (FULL) (Extended Support - see note *)
Windows Server 2016 (FULL) 

Software 

EXCHANGE SERVER
Microsoft Exchange Server 2010 (Extended Support - see note *)
Microsoft Exchange Server 2013 (Extended Support - see note *)
Microsoft Exchange Server 2016
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

NOTE: Exchange Online plan with EWS Application support see Exchange
Online Service Description
[https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx]
These are the supported Exchange Servers confirmed by Add-On Products,
but other editions will often also work. So do not hesitate to contact
Add-on Products so we can clarify if your environment needs are
supported.

MICROSOFT .NET FRAMEWORK VERSION 4.5.1

Others 

LIMITATIONS OF DIGITAL SIGN SERVICE.
For On-premises Exchange Server setup, the application needs to be
installed in the same forest/domain as the resources mailboxes it
needs to access

The mailbox for the service account cannot be hidden in the Global
Address List

SERVICE ACCOUNT
The service account must have impersonation rights for resource
mailboxes.

Product support Lifecycle
 Product support Lifecycle policy for Digital Sign Service can be
found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignService]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

.]]></contentstext>
<categories>
<categoryid><![CDATA[12]]></categoryid>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[4]]></creatorid>
<author><![CDATA[Jens Rubæk]]></author>
<email><![CDATA[jbr@add-on.com]]></email>
<subject><![CDATA[System requirement for Digital Sign Service Server]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Resource Central to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operating System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows Server 2008 R2<br />Windows Server 2012 (FULL)<br />Windows Server 2012 R2 (FULL)<br /><br /><strong>Note:</strong>Operating system is only supported in English language</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>SQL Server</strong><br />Microsoft SQL Server 2012 <br />Microsoft SQL Server 2012 SP2<br />Microsoft SQL Server 2014<br />Microsoft SQL Server 2016<br /><br /><strong>Note:</strong>SQL Server is only supported in English language <br /><br /><strong>Exchange Server</strong><br />Microsoft Exchange Server 2010<br />Microsoft Exchange Server 2013<br />Microsoft Exchange Server 2016<br />Exchange Online Plan 1<br />Exchange Online Plan 2<br />Office 365 Business Essentials<br />Office 365 Business Premium<br />Office 365 Enterprise E1, E3, E4<br />Office 365 Education E1, E3, E4<br />Office 365 Government E1, E3, E4<br /><br /><strong>Note:</strong> Exchange Online plan with EWS Application support see <span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx">Exchange Online Service Description</a></span><br />These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br /><br /><strong>Other</strong><br />Microsoft .NET Framework version 4.5.1<br />Microsoft .NET Framework version 2.0*<br />Distributed Management Objects (SQL-DMO)**<br />* only for use with Resource Central before version 3.7.10<br />** only for use with Resource Central before version 3.8<br /><br /><strong>RealTime Service</strong><br />Resource Central only works in cooperation with our application RealTime Service. For a list of requirements related to this application, please see <span style="text-decoration: underline;"><a title="RealTime Service System requirements" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">RealTime Service System requirements</a></span></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Recommended hardware configuration depends on your company size. Find out minimal hardware requirement in the table below<br /><br /><strong>Small: &lt; 50 users</strong><br />CPU: 2 cores, 2 GHz RAM: 4 GB<br /><br /><strong>Medium: &lt; 500 users</strong><br />CPU: 4 cores, 2-3 GHz RAM: 8 GB<br /><br /><strong>Large: &gt; 500 users</strong><br />CPU: 8 cores, 2-3 GHz RAM: 12+ GB<br /><br /><strong>Note:</strong> You should have at least 1 GB of free space in the HDD for proper operation. The hardware specifications listed are the minimum required. You may have to increase the hardware capacity as and when the usage of product increases.</span></span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Client Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>Operating system</strong><br /><br />Windows 8 or8.1<br />Windows 10<br /><br /><em>These are the supported Windows versions confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.</em><br /><br /><strong>Browser</strong><br />Google Chrome version 40 and above<br />Microsoft Edge<br />Internet Explorer 11*<br />* when using Resource Central before version 3.8, browser must be running in compatibility mode.<br /><br /><strong>Outlook</strong><br />Microsoft Outlook 2010 (32 and 64 bit)<br />Microsoft Outlook 2013 (32 and 64 bit)<br />Microsoft Outlook 2016 (32 and 64 bit)<br /><br /><strong>Other</strong><br />Microsoft .NET Framework 4.5.1<br />Microsoft .NET Framework 2.0*<br /><span style="text-decoration: underline;"><a title="Visual Studio 2010 Tools for Office Runtime" href="http://www.microsoft.com/en-us/download/details.aspx?id=48217">Visual Studio 2010 Tools for Office Runtime</a></span> **<br /><br />* only needed when using Outlook 32 bit together with Resource Central before version 3.8<br />** For Resource Central version 3.8 add-ins.</span></span></p>
</td>
</tr>
</tbody>
</table>
<p>Product support Lifecycle policy for&nbsp;Resource Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral">here</a></span></p>
<p>Concerning supported platforms, overall we follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="http://support.microsoft.com/gp/lifeselect">Microsoft Support Lifecycle</a></span> (Mainstream Support End Date). This means that, over time, platforms fall out of support. When a Microsoft platform product (Exchange, Outlook, etc.) ends its mainstream support, we list this on the product <span style="text-decoration: underline;"><a title="Revision History" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">revision history</a></span>.</p>
<p>If you, as a customer, uses a Microsoft platform product, which has ended its mainstream support, it may still be possible to purchase extended support for the Add-On Products product in question. Should you be interested in such then please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Resource Central to work properly 

SERVER COMPONENTS 		REQUIREMENT

Operating System 

Windows Server 2008 R2
Windows Server 2012 (FULL)
Windows Server 2012 R2 (FULL)

NOTE:Operating system is only supported in English language 

Software 

SQL SERVER
Microsoft SQL Server 2012 
Microsoft SQL Server 2012 SP2
Microsoft SQL Server 2014
Microsoft SQL Server 2016

NOTE:SQL Server is only supported in English language 

EXCHANGE SERVER
Microsoft Exchange Server 2010
Microsoft Exchange Server 2013
Microsoft Exchange Server 2016
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

NOTE: Exchange Online plan with EWS Application support see Exchange
Online Service Description
[https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx]
These are the supported Exchange Servers confirmed by Add-On Products,
but other editions will often also work. So do not hesitate to contact
Add-on Products so we can clarify if your environment needs are
supported.

OTHER
Microsoft .NET Framework version 4.5.1
Microsoft .NET Framework version 2.0*
Distributed Management Objects (SQL-DMO)**
* only for use with Resource Central before version 3.7.10
** only for use with Resource Central before version 3.8

REALTIME SERVICE
Resource Central only works in cooperation with our application
RealTime Service. For a list of requirements related to this
application, please see RealTime Service System requirements
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service]


Hardware 

Recommended hardware configuration depends on your company size. Find
out minimal hardware requirement in the table below

SMALL: < 50 USERS
CPU: 2 cores, 2 GHz RAM: 4 GB

MEDIUM: < 500 USERS
CPU: 4 cores, 2-3 GHz RAM: 8 GB

LARGE: > 500 USERS
CPU: 8 cores, 2-3 GHz RAM: 12+ GB

NOTE: You should have at least 1 GB of free space in the HDD for
proper operation. The hardware specifications listed are the minimum
required. You may have to increase the hardware capacity as and when
the usage of product increases. 

CLIENT COMPONENTS 		REQUIREMENT

Software 

OPERATING SYSTEM

Windows 8 or8.1
Windows 10

_These are the supported Windows versions confirmed by Add-On
Products, but other editions will often also work. So do not hesitate
to contact Add-on Products so we can clarify if your environment needs
are supported._

BROWSER
Google Chrome version 40 and above
Microsoft Edge
Internet Explorer 11*
* when using Resource Central before version 3.8, browser must be
running in compatibility mode.

OUTLOOK
Microsoft Outlook 2010 (32 and 64 bit)
Microsoft Outlook 2013 (32 and 64 bit)
Microsoft Outlook 2016 (32 and 64 bit)

OTHER
Microsoft .NET Framework 4.5.1
Microsoft .NET Framework 2.0*
Visual Studio 2010 Tools for Office Runtime
[http://www.microsoft.com/en-us/download/details.aspx?id=48217] **

* only needed when using Outlook 32 bit together with Resource Central
before version 3.8
** For Resource Central version 3.8 add-ins. 

Product support Lifecycle policy for Resource Central can be found
here
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral]


Concerning supported platforms, overall we follow the Microsoft
Support Lifecycle [http://support.microsoft.com/gp/lifeselect]
(Mainstream Support End Date). This means that, over time, platforms
fall out of support. When a Microsoft platform product (Exchange,
Outlook, etc.) ends its mainstream support, we list this on the
product revision history
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central].


If you, as a customer, uses a Microsoft platform product, which has
ended its mainstream support, it may still be possible to purchase
extended support for the Add-On Products product in question. Should
you be interested in such then please contact your reseller or us
directly by sending an email by clicking here.]]></contentstext>
<categories>
<categoryid><![CDATA[61]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[4]]></creatorid>
<author><![CDATA[Jens Rubæk]]></author>
<email><![CDATA[jbr@add-on.com]]></email>
<subject><![CDATA[System requirement for Resource Central 3.8]]></subject>
<isedited><![CDATA[1]]></isedited>
<editeddateline><![CDATA[1484733193]]></editeddateline>
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<contents><![CDATA[<h3><strong>&nbsp;</strong></h3>
<h3><strong>Attendee functionality</strong></h3>
<p>The ability to have a free/busy calendar overview of the individual attendees shown in Resource Finder is not yet supported by version 3.5.</p>
<p><strong>Work around: </strong>Use the scheduling Assistant functionality within Microsoft Outlook&reg;.</p>
<p><strong>Status: </strong>This feature will be available in a later release, not yet estimated.</p>
<p>Reference: #1157</p>
<div>
<hr size="2" />
</div>
<h3><strong>OWA Resource Finder add-in functionality</strong></h3>
<p>The ability to have a OWA Resource Finder add-in is not yet supported by version 3.5.</p>
<p><strong>Work around:</strong> Use the scheduling Assistant functionality within Microsoft OWA.</p>
<p><strong>Status:</strong> This feature will be available in a later release, not yet estimated</p>
<p>Reference: #1320</p>
<div>
<hr size="2" />
</div>
<h3><strong>Microsoft Outlook 2013</strong></h3>
<p>The Resource Central add-in&rsquo;s (Resource Finder and My Meetings) for Microsoft Outlook&reg; 2013 was not available on the initial release date and therefore not available in the current release package.</p>
<p><strong>Work around:</strong> The Resource Central add-in for Microsoft Outlook&reg; 2013 is now available and can be acquired separately by contacting the Add-On Products support.</p>
<p><strong>Status: </strong>Scheduled to be available in Resource Central version 3.6, please see <span style="text-decoration: underline;"><a href="http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">Revision History</a></span></p>
<p>Reference: #696; #710; #769; #774; #776; #777; #784; #1006; #1140; #1179; #1304; #1366</p>
<div>
<hr size="2" />
</div>
<h3><strong>Microsoft Exchange Server 2013</strong></h3>
<p>Resource Central does not yet support the Microsoft Exchange Server 2013.</p>
<p><strong>Status: </strong>Scheduled to be available in Resource Central version 3.6, please see <span style="text-decoration: underline;"><a href="http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">Revision History</a></span></p>
<p>Reference: #1303</p>
<div>
<hr size="2" />
</div>
<h3><strong>Customized reports</strong></h3>
<p>In few cases, we have seen that customized reports need to be &lsquo;upgraded&rsquo; / modified before working successfully with Resource Central version 3.5. This is due to native database changes within Resource Central.</p>
<p><strong>Work around:</strong> Contact Add-On Products support for further information or to order an analysis of your reports.</p>
<div>
<hr />
</div>
<h3><strong>Saving permissions for resources</strong></h3>
<p>In some situations we have seen that permissions for each resources, meaning who is allowed to book a particular resource, will cause the RealTime Service to report errors and stop running.</p>
<p><strong>Work around:</strong> In setups where Resource Central is configured not to use permissions, then it will be possible to work around this issue, for more information please contact Add-On Products Support.</p>
<p><strong>Status: </strong>The issue has been verified and will be corrected in an upcoming release of RealTime Service version 6.0.0.45</p>
<p>Reference: #946; #973</p>
<div>
<hr size="2" />
</div>
<h3><strong>SQL Server requirements</strong></h3>
<p>When installing Resource Central ver. 3.5 for the first time (new installation) it will be required to use Microsoft&reg; SQL Server&reg; 2008 R2. Releases before this version, such as Microsoft&reg; SQL Server&reg; 2008 will not be supported in the current release package. Please remark that this is not an issue if upgrading from previous versions of Resource Central 3.0. We will soon release a package which will be able to support Microsoft&reg; SQL Server&reg; 2005 and Microsoft&reg; SQL Server&reg; 2008 as described in our system requirements.</p>
<p><strong>Work around:</strong> For now only Microsoft&reg; SQL Server&reg; 2008 R2 and newer version will be working.</p>
<p><strong>Status: </strong>Scheduled to be available in Resource Central version 3.6, please see <span style="text-decoration: underline;"><a href="http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">Revision History</a></span></p>
<p>Reference: #684</p>
<div>
<hr size="2" />
</div>
<h3><strong>Resource selected in Resource Finder is not transferred back to Outlook meeting request</strong></h3>
<p>In some installations, Resource Finder (part of Resource Central Outlook add-in) does not transfer the selected resource back to Microsoft Outlook meeting request form.</p>
<p><strong>Work around:</strong> A hot fix is now available and can be acquired separately by contacting the Add-On Products support.</p>
<p><strong>Status: </strong>Scheduled to be available in Resource Central version 3.6, please see <span style="text-decoration: underline;"><a href="http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">Revision History</a></span></p>
<div><strong> 
<hr size="2" />
</strong></div>
<h3><strong>Booking a light resource</strong></h3>
<p>Resource Central wrongly show warning messages when booking a light resource. Telling the meeting organizer that no order has been entered.</p>
<p>This warning message is setup and controlled by using the Resource Central parameter called &ldquo;ResourceFinder.MsgForNoOrder&rdquo; see &ldquo;Resource Central - Parameter guide&rdquo; for more information.</p>
<p><strong>Work around:</strong> Warning message can be disabled by updating the &ldquo;ResourceFinder.MsgForNoOrder&rdquo; parameter to be equal to &ldquo;0&rdquo; (zero).</p>
<p><strong>Status: </strong>Scheduled to be available in Resource Central version 3.6, please see <span style="text-decoration: underline;"><a href="http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">Revision History</a></span></p>
<div>
<hr size="2" />
</div>
<h3><strong>Adding mailbox to resource using the Wizard</strong></h3>
<p>When adding an SMTP address to a given resource using the wizard, does not provide a lookup of SMTP addresses that is available thru RealTime Service, instead the lookup is taken from active directory.</p>
<p><strong>Work around:</strong> only select SMTP address from the AD that is already add as an resource in RealTime Service.</p>
<p><strong>Status:</strong> This functionality will be available in a later release, not yet estimated</p>
<p>Reference: 644</p>
<div><strong> 
<hr size="2" />
</strong></div>
<h3><strong>Invalid License/License expired message shown in e-mail</strong></h3>
<p>In some cases the system will show a Invalid License/License expired message in email send from Resource Central</p>
<p><strong>Work around:</strong> Upload the license file again to Resource Central</p>
<p><strong>Status:</strong> Scheduled to be available in Resource Central version 3.7,</p>
<p>Reference: 758</p>]]></contents>
<contentstext><![CDATA[

ATTENDEE FUNCTIONALITY

	The ability to have a free/busy calendar overview of the individual
attendees shown in Resource Finder is not yet supported by version
3.5. 

	WORK AROUND: Use the scheduling Assistant functionality within
Microsoft Outlook®. 

	STATUS: This feature will be available in a later release, not yet
estimated. 

	Reference: #1157  
-------------------------

OWA RESOURCE FINDER ADD-IN FUNCTIONALITY

	The ability to have a OWA Resource Finder add-in is not yet supported
by version 3.5. 

	WORK AROUND: Use the scheduling Assistant functionality within
Microsoft OWA. 

	STATUS: This feature will be available in a later release, not yet
estimated 

	Reference: #1320  
-------------------------

MICROSOFT OUTLOOK 2013

	The Resource Central add-in's (Resource Finder and My Meetings) for
Microsoft Outlook® 2013 was not available on the initial release date
and therefore not available in the current release package. 

	WORK AROUND: The Resource Central add-in for Microsoft Outlook® 2013
is now available and can be acquired separately by contacting the
Add-On Products support. 

	STATUS: Scheduled to be available in Resource Central version 3.6,
please see Revision History [1] 

	Reference: #696; #710; #769; #774; #776; #777; #784; #1006; #1140;
#1179; #1304; #1366  
-------------------------

MICROSOFT EXCHANGE SERVER 2013

	Resource Central does not yet support the Microsoft Exchange Server
2013. 

	STATUS: Scheduled to be available in Resource Central version 3.6,
please see Revision History [2] 

	Reference: #1303  
-------------------------

CUSTOMIZED REPORTS

	In few cases, we have seen that customized reports need to be
'upgraded' / modified before working successfully with Resource
Central version 3.5. This is due to native database changes within
Resource Central. 

	WORK AROUND: Contact Add-On Products support for further information
or to order an analysis of your reports.  
-------------------------

SAVING PERMISSIONS FOR RESOURCES

	In some situations we have seen that permissions for each resources,
meaning who is allowed to book a particular resource, will cause the
RealTime Service to report errors and stop running. 

	WORK AROUND: In setups where Resource Central is configured not to
use permissions, then it will be possible to work around this issue,
for more information please contact Add-On Products Support. 

	STATUS: The issue has been verified and will be corrected in an
upcoming release of RealTime Service version 6.0.0.45 

	Reference: #946; #973  
-------------------------

SQL SERVER REQUIREMENTS

	When installing Resource Central ver. 3.5 for the first time (new
installation) it will be required to use Microsoft® SQL Server® 2008
R2. Releases before this version, such as Microsoft® SQL Server®
2008 will not be supported in the current release package. Please
remark that this is not an issue if upgrading from previous versions
of Resource Central 3.0. We will soon release a package which will be
able to support Microsoft® SQL Server® 2005 and Microsoft® SQL
Server® 2008 as described in our system requirements. 

	WORK AROUND: For now only Microsoft® SQL Server® 2008 R2 and newer
version will be working. 

	STATUS: Scheduled to be available in Resource Central version 3.6,
please see Revision History [3] 

	Reference: #684  
-------------------------

RESOURCE SELECTED IN RESOURCE FINDER IS NOT TRANSFERRED BACK TO
OUTLOOK MEETING REQUEST

	In some installations, Resource Finder (part of Resource Central
Outlook add-in) does not transfer the selected resource back to
Microsoft Outlook meeting request form. 

	WORK AROUND: A hot fix is now available and can be acquired
separately by contacting the Add-On Products support. 

	STATUS: Scheduled to be available in Resource Central version 3.6,
please see Revision History [4]  
-------------------------

BOOKING A LIGHT RESOURCE

	Resource Central wrongly show warning messages when booking a light
resource. Telling the meeting organizer that no order has been
entered. 

	This warning message is setup and controlled by using the Resource
Central parameter called "ResourceFinder.MsgForNoOrder" see "Resource
Central - Parameter guide" for more information. 

	WORK AROUND: Warning message can be disabled by updating the
"ResourceFinder.MsgForNoOrder" parameter to be equal to "0" (zero). 

	STATUS: Scheduled to be available in Resource Central version 3.6,
please see Revision History [5]  
-------------------------

ADDING MAILBOX TO RESOURCE USING THE WIZARD

	When adding an SMTP address to a given resource using the wizard,
does not provide a lookup of SMTP addresses that is available thru
RealTime Service, instead the lookup is taken from active directory. 

	WORK AROUND: only select SMTP address from the AD that is already add
as an resource in RealTime Service. 

	STATUS: This functionality will be available in a later release, not
yet estimated 

	Reference: 644  
-------------------------

INVALID LICENSE/LICENSE EXPIRED MESSAGE SHOWN IN E-MAIL

	In some cases the system will show a Invalid License/License expired
message in email send from Resource Central 

	WORK AROUND: Upload the license file again to Resource Central 

	STATUS: Scheduled to be available in Resource Central version 3.7, 

	Reference: 758

Links:
------
[1]
http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central
[2]
http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central
[3]
http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central
[4]
http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central
[5]
http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central
]]></contentstext>
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<author><![CDATA[Jens Rubæk]]></author>
<email><![CDATA[jbr@add-on.com]]></email>
<subject><![CDATA[Known issues in Resource Central version 3.5]]></subject>
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<contents><![CDATA[<p>System.ComponentModel.Win32Exception The service cannot be started, &nbsp;either because it is disabled or because it has no enabled devices associated...</p><p>&nbsp;</p><p>Resolution.</p><p><a href="http://stackoverflow.com/questions/4135118/why-does-process-start-throw-win32exception-if-using-different-user-credentials">http://stackoverflow.com/questions/4135118/why-does-process-start-throw-win32exception-if-using-different-user-credentials</a></p><p><a href="http://stackoverflow.com/questions/4135118/why-does-process-start-throw-win32exception-if-using-different-user-credentials"></a>&nbsp;<span style="color: #1f497d; font-family: Calibri, sans-serif; font-size: 11pt">&nbsp;</span><span style="color: #1f497d; font-family: Calibri, sans-serif; font-size: 11pt">It was &ldquo;secondary logon&rdquo; service that was disabled</span></p>]]></contents>
<contentstext><![CDATA[System.ComponentModel.Win32Exception The service cannot be started, &nbsp;either because it is disabled or because it has no enabled devices associated...&nbsp;Resolution.http://stackoverflow.com/questions/4135118/why-does-process-start-throw-win32exception-if-using-different-user-credentials&nbsp;&nbsp;It was &ldquo;secondary logon&rdquo; service that was disabled]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[2]]></creatorid>
<author><![CDATA[Rolf Szimnau]]></author>
<email><![CDATA[rs@add-on.com]]></email>
<subject><![CDATA[System.ComponentModel.Win32Exception The service cannot be started, ]]></subject>
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<contents><![CDATA[<p>The following file modify the RealTime Server DB to allows Exchange Central 2 to work with RealTime Service 4, but only if a SQL database is being used.</p>]]></contents>
<contentstext><![CDATA[

	The following file modify the RealTime Server DB to allows Exchange
Central 2 to work with RealTime Service 4, but only if a SQL database
is being used.]]></contentstext>
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<email />
<subject><![CDATA[Exchange Central 2 and RealTime Service 4]]></subject>
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<contents><![CDATA[<p>User Guide for Mailbox Central document revision 3.10 is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[User Guide for Mailbox Central document revision 3.10 is available in
pdf format below. 

 ]]></contentstext>
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<creatorid><![CDATA[0]]></creatorid>
<author><![CDATA[- NA -]]></author>
<email />
<subject><![CDATA[Mailbox Central User Guide]]></subject>
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<contents><![CDATA[Test Utility<br /><br />Link: <a href="http://www.add-on.com/support/download_docs/OLConnect.exe" target="_blank">http://www.add-on.com/support/download_docs/OLConnect.exe</a>]]></contents>
<contentstext><![CDATA[Test Utility

Link: http://www.add-on.com/support/download_docs/OLConnect.exe [1]

Links:
------
[1] http://www.add-on.com/support/download_docs/OLConnect.exe
]]></contentstext>
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<categoryid><![CDATA[25]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[0]]></creatorid>
<author><![CDATA[- NA -]]></author>
<email />
<subject><![CDATA[OlConnect]]></subject>
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<contents><![CDATA[<p>WebTeam Central 4 User Guides<br /><br />Link: <a href="http://www.add-on.com/support/download_docs/WTCUserGuides.zip" target="_blank">http://www.add-on.com/support/download_docs/WTCUserGuides.zip</a></p>]]></contents>
<contentstext><![CDATA[WebTeam Central 4 User Guides

Link: http://www.add-on.com/support/download_docs/WTCUserGuides.zip
[http://www.add-on.com/support/download_docs/WTCUserGuides.zip]]]></contentstext>
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<categoryid><![CDATA[7]]></categoryid>
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<subject><![CDATA[WebTeam Central 4 User Guides]]></subject>
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<contents><![CDATA[<br />Document is available in pdf format below.]]></contents>
<contentstext><![CDATA[
Document is available in pdf format below.]]></contentstext>
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<creator><![CDATA[2]]></creator>
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<subject><![CDATA[Office Central User guide]]></subject>
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<contents><![CDATA[<p>Exchange Central User Guide<br /><br />Link: <a href="http://www.add-on.com/support/download_docs/ECUserGuide.zip" target="_blank">http://www.add-on.com/support/download_docs/ECUserGuide.zip</a></p>]]></contents>
<contentstext><![CDATA[

	Exchange Central User Guide

Link: http://www.add-on.com/support/download_docs/ECUserGuide.zip [1]

Links:
------
[1] http://www.add-on.com/support/download_docs/ECUserGuide.zip
]]></contentstext>
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<subject><![CDATA[Exchange Central User Guide 3.0]]></subject>
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<contents><![CDATA[<p>Document is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below.]]></contentstext>
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<creator><![CDATA[2]]></creator>
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<subject><![CDATA[Account Central User Guide]]></subject>
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<contents><![CDATA[<p>Administrator&nbsp;Guide for WebTeam Central, document revision 5.9 is available in pdf format below. &nbsp;</p>]]></contents>
<contentstext><![CDATA[Administrator Guide for WebTeam Central, document revision 5.9 is
available in pdf format below. ]]></contentstext>
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<subject><![CDATA[WebTeam Central - Administrator Guide]]></subject>
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<contents><![CDATA[<p>Ariadne XML Schema and Structure for External <br /> Booking XML file</p>]]></contents>
<contentstext><![CDATA[

	Ariadne XML Schema and Structure for External 
 Booking XML file]]></contentstext>
<categories>
<categoryid><![CDATA[8]]></categoryid>
<categoryid><![CDATA[58]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[0]]></creatorid>
<author><![CDATA[- NA -]]></author>
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<subject><![CDATA[Ariadne External booking XML (software version 3.x)]]></subject>
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<contents><![CDATA[<p>Installation and User guide for Digital Sign Service Server, document revision 2.33 is available in pdf format below</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Installation and User guide for Digital Sign Service Server, document
revision 2.33 is available in pdf format below 

 ]]></contentstext>
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<contents><![CDATA[<p>DigitalSignService_XML_format</p>]]></contents>
<contentstext><![CDATA[

	DigitalSignService_XML_format]]></contentstext>
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<contents><![CDATA[<p>Ariadne2 User Guide (software version 2.x)</p>]]></contents>
<contentstext><![CDATA[

	Ariadne2 User Guide (software version 2.x)]]></contentstext>
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<contents><![CDATA[<p>Installation&nbsp;Guide for Ariadne ver. 3.15 document revision 2.11 is available in pdf format below.</p>
<p>System requirements and details about how to install the Ariadne server software</p>]]></contents>
<contentstext><![CDATA[Installation Guide for Ariadne ver. 3.15 document revision 2.11 is
available in pdf format below. 

System requirements and details about how to install the Ariadne
server software]]></contentstext>
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<contents><![CDATA[<p>User&nbsp;Guide for Ariadne ver. 3.15 document revision 2.16 is available in pdf format below.</p>
<p>Gives a detailed listing of the features in the user interface.</p>]]></contents>
<contentstext><![CDATA[User Guide for Ariadne ver. 3.15 document revision 2.16 is available
in pdf format below. 

Gives a detailed listing of the features in the user interface.]]></contentstext>
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<contents><![CDATA[<p>DSS setup related Questions and Answers</p>]]></contents>
<contentstext><![CDATA[

	DSS setup related Questions and Answers]]></contentstext>
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<contents><![CDATA[<p>Documentation is available in attached ZIP file below.</p>
<p>If you are not able to view the contents of the Exchange Central user guide, from the help file included in the attached ZIP file. Is it most likely because you Windows client have blocked the contents.</p>
<p>Right click the ExchangeCentral.chm file, choose properties and press &ldquo;Unblock&rdquo; and &ldquo;OK&rdquo;</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/unblock ExchageCentral_chm file.jpg" alt="" width="252" height="345" /></p>]]></contents>
<contentstext><![CDATA[Documentation is available in attached ZIP file below. 

If you are not able to view the contents of the Exchange Central user
guide, from the help file included in the attached ZIP file. Is it
most likely because you Windows client have blocked the contents. 

Right click the ExchangeCentral.chm file, choose properties and press
"Unblock" and "OK" 

]]></contentstext>
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<contents><![CDATA[<h3><strong><br />Resolution</strong></h3>
<p>The script below will improve the CPU load of a SQL Server running Exchange Central datase for RealTime Service.</p>
<h3><strong>Properties</strong></h3>
<p>RealTime Service</p>]]></contents>
<contentstext><![CDATA[

RESOLUTION

	The script below will improve the CPU load of a SQL Server running
Exchange Central datase for RealTime Service. 

PROPERTIES

	RealTime Service]]></contentstext>
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<contents><![CDATA[<p>Description: Donne une liste d&eacute;taill&eacute;e des fonctionnalit&eacute;s de l'interface utilisateur.</p>]]></contents>
<contentstext><![CDATA[Description: Donne une liste détaillée des fonctionnalités de
l'interface utilisateur.]]></contentstext>
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<subject><![CDATA[Ariadne3 User Guide French (software version 3.9.x)]]></subject>
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<contents><![CDATA[<p><br />Document is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below.]]></contentstext>
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<contentstext><![CDATA[Document is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p><br />Document is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p><br />Document is available in pdf format below.</p>]]></contents>
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Document is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Parameter Guide for&nbsp;Resource Central version 3.7 hotfix 2 or newer</p>
<p><br />Document is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[

	Parameter Guide for Resource Central version 3.7 hotfix 2 or newer 

Document is available in pdf format below. 

	 ]]></contentstext>
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<contents><![CDATA[<p><br />Document is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[

Document is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p><br />Document is available in pdf format below.</p>]]></contents>
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Document is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p><br />Document is available in pdf format below.</p>]]></contents>
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Document is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Add-On products, Software Development Life Cycle document.</p>]]></contents>
<contentstext><![CDATA[Add-On products, Software Development Life Cycle document.]]></contentstext>
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<contents><![CDATA[<p>Resource Central is our complete meeting room and resource booking tool for Outlook&reg; allowing you to schedule meetings in less than 2 minutes</p>
<p>The roadmap provides an overview of major features in future releases. It&rsquo;s intended as long-term guidance and not as a guarantee of future releases as our development priorities change based on customer feedback. The roadmap is therefore updated at a regular basis.</p>
<p>We value our customer wishes, if you have a request for a feature, please <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Tickets/Submit">let us know</a></span>. For a list of past releases and features, go to the product&rsquo;s <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">revision history</a></span></p>
<p>This page was last modified on 09. September 2019</p>
<p><a name="PlannedfeaturesforResourceCentral4.1"></a></p>
<h3><strong>Planned features for Resource Central 4.1 Service Release 3 (Estimated release: Q4 2019)</strong></h3>
<ul>
<li>Permissions - Booking based on Exchange Properties Rules</li>
<li>Meeting Labels - Color Coding of reservations</li>
<li>Visitor view - Groupable by reservation/meeting</li>
<li>Highlight of buffer time on appointments</li>
<li>Outlook Add-in - Resource availability time line</li>
<li>AD properties on Kiosk Contact Person</li>
<li>GDPR enhanced usability features</li>
<li>Booking Manager - View only access control</li>
<li>Configurable authentication option on Resource Finder, MyMeetings, Emails and Kiosk</li>
<li>Bug Fixes</li>
</ul>
<p><a name="PlannedfeaturesforResourceCentral4.1"></a></p>
<h3><strong>Planned features for Resource Central 4.1 Service Release 4 (Estimated release: Q4 2019)</strong></h3>
<ul>
<li>Tracking of objects - Reservation</li>
<li>Resource Finder - Filtering based on number of participants</li>
</ul>
<p><a name="CandidatefeaturesforResourceCentral"></a></p>
<h3><strong>Candidate features for Resource Central</strong></h3>
<ul>
<li>Tracking of objects - System configuration</li>
<li>Improvement of RC Overview</li>
<li><strong> OWA compatibility</strong><br /><span style="font-size: 9pt;">Outlook Add-in</span></li>
<li>Time range views - Orders, MyMeetings and Booking Manager</li>
<li>Dynamic buffer time based on items and services</li>
<li>Create reservations in Booking Manager</li>
<li>Deadline pr. item</li>
<li>Enhanced error logging</li>
<li>Improved handling of deleted resources</li>
<li>Sensor integration &ndash; Occupancy, availability, usage reports and other features</li>
<li>Dashboards on e.g. resource utilization and system performance</li>
<li>Tracking of objects - Orders</li>
</ul>]]></contents>
<contentstext><![CDATA[Resource Central is our complete meeting room and resource booking
tool for Outlook(R) allowing you to schedule meetings in less than 2
minutes 

The roadmap provides an overview of major features in future releases.
It's intended as long-term guidance and not as a guarantee of future
releases as our development priorities change based on customer
feedback. The roadmap is therefore updated at a regular basis. 

We value our customer wishes, if you have a request for a feature,
please let us know
[http://www.add-on-support.com/support/index.php?/Tickets/Submit]. For
a list of past releases and features, go to the product's revision
history
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central]


This page was last modified on 09. September 2019 

PLANNED FEATURES FOR RESOURCE CENTRAL 4.1 SERVICE RELEASE 3 (ESTIMATED
RELEASE: Q4 2019)

 	* Permissions - Booking based on Exchange Properties Rules
 	* Meeting Labels - Color Coding of reservations
 	* Visitor view - Groupable by reservation/meeting
 	* Highlight of buffer time on appointments
 	* Outlook Add-in - Resource availability time line
 	* AD properties on Kiosk Contact Person
 	* GDPR enhanced usability features
 	* Booking Manager - View only access control
 	* Configurable authentication option on Resource Finder, MyMeetings,
Emails and Kiosk
 	* Bug Fixes

PLANNED FEATURES FOR RESOURCE CENTRAL 4.1 SERVICE RELEASE 4 (ESTIMATED
RELEASE: Q4 2019)

 	* Tracking of objects - Reservation
 	* Resource Finder - Filtering based on number of participants

CANDIDATE FEATURES FOR RESOURCE CENTRAL

 	* Tracking of objects - System configuration
 	* Improvement of RC Overview

	* OWA COMPATIBILITY
Outlook Add-in 	* Time range views - Orders, MyMeetings and Booking
Manager
 	* Dynamic buffer time based on items and services
 	* Create reservations in Booking Manager
 	* Deadline pr. item
 	* Enhanced error logging
 	* Improved handling of deleted resources
 	* Sensor integration - Occupancy, availability, usage reports and
other features
 	* Dashboards on e.g. resource utilization and system performance
 	* Tracking of objects - Orders

]]></contentstext>
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<contents><![CDATA[<h2><strong>Buffer time in Booking Manager</strong></h2>
<p>The Booking Manager does not show buffer time when displaying the meeting in Mini Resource Finder and the calender view.</p>
<p><strong>Status:</strong> Release date: part of&nbsp;4.0 SR1 in early 2017</p>
<p><strong>Reference:</strong> #87073&nbsp;</p>
<hr />
<h2><strong>Customized reports</strong></h2>
<p>Customers with such reports can subscribe to our Custom Report Maintenance Program. A subscription guarantee that the reports by default are validated to work on newer Resource Central service releases and major upgrades.</p>
<p>Customers without a subscription are welcome to contact Add-On products support for further information or to order an analysis of your reports.</p>
<hr />
<h2><strong>Outlook Warning: A program is trying to access email...</strong></h2>
<p>In rare cases the addin will trigger an Outlook warning when opening outlook.</p>
<p><strong>Status:</strong> Release date: Solved in 3.8 Hotfix 8</p>
<p><strong>Reference:</strong> #97953&nbsp;</p>
<hr />
<h2><strong>Resources without sales prices</strong></h2>
<p>An order with an item with zero sales price results in an error when you try to open the order in backend. The same happens if you update an item's sales price with special characters</p>
<p><strong>Workaround:</strong> Set price to a low unit like 0,1</p>
<p><strong>Status:</strong> The issue is corrected in Resource Central version 3.8 Hotfix 6</p>
<p><strong>Reference:</strong> #87835&nbsp;</p>
<hr />
<h2><strong>The form editor not fully supported in the Chrome browser</strong></h2>
<p>When editing a form, it can be observed that some features are not working as expected.</p>
<p><strong>Work around:</strong> The form editor is fully supported in the Internet Explorer browser</p>
<p><strong>Status:</strong>&nbsp;Solved in&nbsp;Resource Central v. 4.0.</p>
<p><strong>Reference:</strong> #46927&nbsp;</p>
<hr />
<h2><strong>Not able to use SSO (Single sign-on)</strong></h2>
<p>Using Active Directory authentication for automatic login to Resource Central backend does currently not work.</p>
<p><strong>Work around:</strong>&nbsp;Resource Central provides its own authentication, so the user has to login to Resource Central</p>
<p><strong>Status:</strong>&nbsp;The issue is corrected in Resource Central version 3.8 Hotfix 4</p>
<p><strong>Reference:</strong>&nbsp;#45056</p>
<hr />
<h2><strong>Off-line database may cause that emails are not sent from Resource Central</strong></h2>
<p>If the Resource Central database is taken off-line for maintenance or for other reasons, you may experience that Resource Central does not send emails after the database is brought back on-line again.</p>
<p><strong>Work around:</strong>&nbsp;Check that the database is actually on-line. If so then restart the Resource Central Synchronization Service.</p>
<p><strong>Status:</strong>&nbsp;The issue is corrected in Resource Central version 3.8 Hotfix 4&nbsp;</p>
<p><strong>Reference:</strong>&nbsp;#46889</p>
<hr />
<h2><strong>ResourceFinder time bars are not working as expected</strong></h2>
<p>User cannot change the booking interval by adjusting the horizontal bars in ResourceFinder.</p>
<p><strong>Work around:</strong>&nbsp;User can change the booking interval by adjusting the start and/or end time in the Date and Time selector in the ResourceFinder</p>
<p><strong>Status:</strong>&nbsp;The issue is corrected in Resource Central version 3.8 Hotfix 3.</p>
<p><strong>Reference:</strong>&nbsp;#48194&nbsp;&nbsp;</p>
<hr />
<h2><strong>Booking of Virtual Resources with Exchange delegate is not supported for multiple resources.</strong></h2>
<p>Having a virtual resource where one or more of the child resources have an Exchange delegate is not supported.</p>
<p><strong>Status:</strong>&nbsp;The feature is implemented in RC3.8 SR2.</p>
<p><strong>Reference:</strong> #68943.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[BUFFER TIME IN BOOKING MANAGER

The Booking Manager does not show buffer time when displaying the
meeting in Mini Resource Finder and the calender view. 

STATUS: Release date: part of 4.0 SR1 in early 2017 

REFERENCE: #87073 
-------------------------

CUSTOMIZED REPORTS

Customers with such reports can subscribe to our Custom Report
Maintenance Program. A subscription guarantee that the reports by
default are validated to work on newer Resource Central service
releases and major upgrades. 

Customers without a subscription are welcome to contact Add-On
products support for further information or to order an analysis of
your reports. 
-------------------------

OUTLOOK WARNING: A PROGRAM IS TRYING TO ACCESS EMAIL...

In rare cases the addin will trigger an Outlook warning when opening
outlook. 

STATUS: Release date: Solved in 3.8 Hotfix 8 

REFERENCE: #97953 
-------------------------

RESOURCES WITHOUT SALES PRICES

An order with an item with zero sales price results in an error when
you try to open the order in backend. The same happens if you update
an item's sales price with special characters 

WORKAROUND: Set price to a low unit like 0,1 

STATUS: The issue is corrected in Resource Central version 3.8 Hotfix
6 

REFERENCE: #87835 
-------------------------

THE FORM EDITOR NOT FULLY SUPPORTED IN THE CHROME BROWSER

When editing a form, it can be observed that some features are not
working as expected. 

WORK AROUND: The form editor is fully supported in the Internet
Explorer browser 

STATUS: Solved in Resource Central v. 4.0. 

REFERENCE: #46927 
-------------------------

NOT ABLE TO USE SSO (SINGLE SIGN-ON)

Using Active Directory authentication for automatic login to Resource
Central backend does currently not work. 

WORK AROUND: Resource Central provides its own authentication, so the
user has to login to Resource Central 

STATUS: The issue is corrected in Resource Central version 3.8 Hotfix
4 

REFERENCE: #45056 
-------------------------

OFF-LINE DATABASE MAY CAUSE THAT EMAILS ARE NOT SENT FROM RESOURCE
CENTRAL

If the Resource Central database is taken off-line for maintenance or
for other reasons, you may experience that Resource Central does not
send emails after the database is brought back on-line again. 

WORK AROUND: Check that the database is actually on-line. If so then
restart the Resource Central Synchronization Service. 

STATUS: The issue is corrected in Resource Central version 3.8 Hotfix
4 

REFERENCE: #46889 
-------------------------

RESOURCEFINDER TIME BARS ARE NOT WORKING AS EXPECTED

User cannot change the booking interval by adjusting the horizontal
bars in ResourceFinder. 

WORK AROUND: User can change the booking interval by adjusting the
start and/or end time in the Date and Time selector in the
ResourceFinder 

STATUS: The issue is corrected in Resource Central version 3.8 Hotfix
3. 

REFERENCE: #48194 
-------------------------

BOOKING OF VIRTUAL RESOURCES WITH EXCHANGE DELEGATE IS NOT SUPPORTED
FOR MULTIPLE RESOURCES.

Having a virtual resource where one or more of the child resources
have an Exchange delegate is not supported. 

STATUS: The feature is implemented in RC3.8 SR2. 

REFERENCE: #68943. 

 ]]></contentstext>
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<categoryid><![CDATA[61]]></categoryid>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[4]]></creatorid>
<author />
<email />
<subject><![CDATA[Limitations and known issues in Resource Central version 3.8]]></subject>
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<contents><![CDATA[<h3><strong>Symptoms</strong></h3>
<p>Some functions are not working correctly when using IE 8, 9 or 10.</p>
<h3><strong>Cause</strong></h3>
<p>This issue is caused by functions inside Resource Central that is not compatible&nbsp;with IE 8, 9, 10 when browser is running in normal mode.</p>
<h3><strong>Resolution</strong></h3>
<p>Browser must be configured to run Resource Central in compatibility mode.</p>
<p>Web application like Resource Central is designed for earlier versions of Internet Explorer might not display correctly in IE8, IE9, IE10 or IE11. When you turn on Compatibility View, the webpage you're viewing, as well as any other webpages within the website, will be displayed as if you were using an earlier version of Internet Explorer.</p>
<p>To Turn On Compatibily View for a Website in Internet Explorer do the following, click/tap on the unhighlighted Compatibility View icon button. (See screenshot below)</p>
<p><img title="Turn on compatibility mode" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/kcfinder/upload/image/Icon_Turn_On.jpg" alt="Turn on compatibility mode" width="102" height="44" /></p>
<p>NOTE: The webpage will now reload with Compatibility View turned on for it.</p>
<h4><strong>Properties</strong></h4>
<p>Version 3.5, 3.6, 3.7, 3.7.10</p>]]></contents>
<contentstext><![CDATA[SYMPTOMS

Some functions are not working correctly when using IE 8, 9 or 10. 

CAUSE

This issue is caused by functions inside Resource Central that is not
compatible with IE 8, 9, 10 when browser is running in normal mode. 

RESOLUTION

Browser must be configured to run Resource Central in compatibility
mode. 

Web application like Resource Central is designed for earlier versions
of Internet Explorer might not display correctly in IE8, IE9, IE10 or
IE11. When you turn on Compatibility View, the webpage you're viewing,
as well as any other webpages within the website, will be displayed as
if you were using an earlier version of Internet Explorer. 

To Turn On Compatibily View for a Website in Internet Explorer do the
following, click/tap on the unhighlighted Compatibility View icon
button. (See screenshot below) 

NOTE: The webpage will now reload with Compatibility View turned on
for it. 

PROPERTIES

Version 3.5, 3.6, 3.7, 3.7.10]]></contentstext>
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<subject><![CDATA[Internet Explorer compatibility issues ]]></subject>
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<contents><![CDATA[<p>Product support Lifecycle policy for&nbsp;Ariadne frontend for Windows based sign&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#AriadnefrontendforWindowsbasedsign">here</a></span></p>
<p><a name="Version1.5.12.0003"></a></p>
<h3><strong>Version 1.5.12.0003 (October 23, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: October 18, 2018</p>
<ul>
<li>Fixed 177599: Client stop working on few Modulex screens</li>
</ul>
<p><a name="Version1.5.11.0004"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 1.5.11.0004 (September 24, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: September 14, 2018</p>
<ul>
<li>Fixed 127872: Changes in the setting values are sometime not saved.</li>
<li>Fixed 128214: Ignore Windows scaling setting</li>
<li>Fixed 137135: Wayfinding content is not prioritized over layer two.</li>
<li>Fixed 141289: Image from an image-url are not display on screen</li>
<li>Fixed 141570: Schedule file on client does not update in case updating time of one event in the past</li>
<li>Fixed 141712: The screen is flipped when the new schedule file is generated</li>
<li>Fixed 142531: Cannot finish display animation on layer four</li>
<li>Fixed 171864: Playlist images not being updated</li>
<li>Fixed 4906; 2012; 2644; 11432; 172280: Various minor problems have been fixed</li>
<li>Removed: Standard support for Windows 7, Windows 7 Embedded Standard and windows 8 has been removed, thees are now in extended support please contact sales department for support pricing.</li>
</ul>
<p><a name="Version1.5.07.0011"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 1.5.07.0011 (December 21, 2016)</strong></h3>
<ul>
<li>Fixed 105253: In some situations the program was not able to reload the RSS feed scrolling direction setup correctly after restart.</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.5.06.0010"></a></p>
<h3><strong>Version 1.5.06.0010 (November 10, 2016)</strong></h3>
<ul>
<li>New 78801: Support for Windows 10</li>
<li>New 95464: New option to make RSS feed scroll from either left to right or right to left (default)</li>
<li>Fixed 69152: Confirm that media exists</li>
<li>Fixed 78867: Hide mouse pointer</li>
<li>Removed: Support for Ariadne version 3.14.05.0006 and earlier</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.5.04.0004"></a></p>
<h3><strong>Version 1.5.04.0004 (March 3, 2016)</strong></h3>
<ul>
<li>New 18762: Improved the installation and setup to make it work out of the box</li>
<li>New 23348: Improved logging</li>
<li>New 34993: Change powersave option to turn off the screen (not the CPU)</li>
<li>Fixed 23070: Client looses connection</li>
<li>Fixed 61648: Hide mouse cursor</li>
<li>Fixed 4882; 27006; 34983; 34988; 35010; 36656; 35006; 35094; 35288; 35296: Various minor problems have been fixed</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.4.04.0030"></a></p>
<h3><strong>Version 1.4.04.0030 (June 2, 2015)</strong></h3>
<ul>
<li>New 15434: Add selection of NIC in client configuration</li>
<li>New 16677: Upgrade .NET framework version from 3.5 to 4.5.1</li>
<li>New 17380: Program icon moved from taskbar to system tray</li>
<li>New 23365: Improved preload of media when schedule changes</li>
<li>Fixed 2012, 3351, 4916,17773, 17783, 17792, 177794, 17795, 17799, 17814, 18201, 18215, 18218: Configuration user interface has been redesigned and updated</li>
<li>Fixed 4883: Playlist images scaling has been corrected</li>
<li>Fixed 15045: Installation program has been updated</li>
<li>Fixed 16035, 23070, 29072: System has been improved against loss of net connection</li>
<li>Fixed 18449: Move backend installation informaiton from Ariadne for Windows Setup and Administration Guide to Ariadne Guide</li>
<li>Fixed 21209: Startup performance has been improved</li>
<li>Fixed 21316: Change screen resolution after registration is now possible</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.4.01.0005"></a></p>
<h3><strong>Version 1.4.01.0005 (November 25, 2013)</strong></h3>
<ul>
<li>New 3115: Added support for HTML 5.</li>
<li>Fixed 3155; 3399: Smooth transition in image playlists.</li>
<li>Fixed 3156: Caching of linked content is updated when remote content changes.</li>
<li>Fixed 3175: Images in playlists are now scaled correctly.</li>
<li>Fixed 3352: RSS ticket no longer has line breaks.</li>
<li>Fixed 3344; 3463; 3477; 3493; 2654: Various minor problems have been fixed</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.3.18.0002"></a></p>
<h3><strong>Version 1.3.18.0002 (July 5, 2013)</strong></h3>
<ul>
<li>New 10934:&nbsp;Support for Windows version 8</li>
<li>Fixed 15775: Wayfinding element disappears when a meeting rolls off.</li>
<li>Fixed 15785:&nbsp;Only background loaded in the morning</li>
<li>Fixed 15803:&nbsp;Default RSS background &amp; foreground color &amp; font</li>
<li>Fixed 15811:&nbsp;Font size is wrong when update backcolor for RSS</li>
<li>Fixed 15701:&nbsp;RSS ticker is stuttering, and not moving fluently.</li>
<li>Fixed 15695:&nbsp;Scroll bars on web content</li>
<li>Fixed 15740: Video playback is opened in seperate media player window.</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.3.15.0002"></a></p>
<h3><strong>Version 1.3.15.0002 (January 3, 2013)</strong></h3>
<ul>
<li>New 15465:&nbsp;Register client version number to Ariadne</li>
<li>New 15562:&nbsp;Transparent images</li>
<li>Fixed 15615: Screen blinking</li>
<li>Fixed 15567:&nbsp;Memory leak</li>
<li>Fixed 15595:&nbsp;When schedule file exceeds approx 8kB client fails to update</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.3.13.0007"></a></p>
<h3><strong>Version 1.3.13.0007 (November 29, 2012)</strong></h3>
<ul>
<li>New 15464: Modify settings</li>
<li>Fixed 15396: Looses content</li>
<li>Fixed 15467:&nbsp;RSS function cannot handle web rss feeds</li>
<li>Fixed 15468:&nbsp;RSS ticker function does not center text vertically</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.3.12.0007"></a></p>
<h3><strong>Version 1.3.12.0007 (October 3, 2012)</strong></h3>
<ul>
<li>New 15114:&nbsp;Use Ariadne logo</li>
<li>Fixed 14494:&nbsp;Cannot register HWI sign as normal user Closed</li>
<li>Fixed 15203: Does not show correct screen after reboot</li>
<li>Fixed 15228:&nbsp;After installing 1.3.11.92 there are two version installed (the 1.3.10.90 did not upgrade:.</li>
<li>Fixed 15085:&nbsp;Use 2 users belong to 2 customers =&gt; Button New Registration does not display</li>
<li>Fixed 15088:&nbsp;Button [New Registration] should not be checked after re-log in</li>
<li>Fixed 15089:&nbsp;Button [New registration] does not display in case re-log in as Super Admin</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.2"></a></p>
<h3><strong>Version 1.2 (July 13, 2012)</strong></h3>
<ul>
<li>Fixed 12379:&nbsp;AriadneHWI Background Service stopped</li>
<li>Fixed 13818:&nbsp;Server side service terminates (v. 1.3.3.3)</li>
<li>Fixed 14298:&nbsp;Windows client (service contoller on the server: crashed when change the path to the customers folder several times.</li>
<li>Fixed 14653:&nbsp;After restart Service, list online Sign is empty</li>
<li>Fixed 14676:&nbsp;Server stop working when upgrade from 1.3.3.3 to 1.3.4.1</li>
<li>Fixed 14677:&nbsp;Cover the case with re-register a new sign with the old information in the Q-Test plan</li>
<li>Fixed 14694:&nbsp;Server: Upgrade from old version: Should not need to restart system</li>
<li>Fixed 14696:&nbsp;Server: Log file show that client is connect and disconnect continueously.</li>
<li>Fixed 14697:&nbsp;Client: Client connect to stopped server =&gt; Loading forever without warning</li>
<li>Fixed 14702:&nbsp;Server: It take about 500Mb Ram</li>
<li>Fixed 14712:&nbsp;Add log for FaultContract exeption in WCF services</li>
<li>Fixed 14835:&nbsp;After 5 minutes disconnect, status of client is till [On line]</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.1"></a></p>
<h3><strong>Version 1.1 (April 20, 2012)</strong></h3>
<ul>
<li>Fixed 10921:&nbsp;Add 1 movie playlist to multi object of BackGround Event</li>
<li>Fixed 13388:&nbsp;After start then display exception.</li>
<li>Fixed 13424: MOV file: cannot display MOV file</li>
<li>Fixed 13425:&nbsp;MNG flash file: cannot display MNG file</li>
<li>Fixed 13434:&nbsp; New Registration: This button disable for new account</li>
<li>Fixed 13437:&nbsp;Animation playlist: do not display animation playlist</li>
<li>Fixed 13438:&nbsp;Log Error option&nbsp;</li>
<li>Fixed 13421:&nbsp;Cannot right click to see view mode</li>
<li>Fixed 13422:&nbsp;Cannot use scroll of mouse to view all web page</li>
<li>Fixed 14178:&nbsp;Layer 2, 4 and 5 not working?</li>
<li>Fixed 14170:&nbsp;Connect 1 PC to 2 servers =&gt; cannot find the hwi sign in the list of sign</li>
<li>Fixed 13403:&nbsp;Ariadne for Windows server side should support Android, iPad and Windows clients</li>
<li>Fixed 13373:&nbsp;Include Win 7 compliance logo in the client guides</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.0"></a></p>
<h3><strong>Version 1.0 (January 17, 2012)</strong></h3>
<ul>
<li>Initial release</li>
</ul>]]></contents>
<contentstext><![CDATA[Product support Lifecycle policy for Ariadne frontend for Windows
based sign can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#AriadnefrontendforWindowsbasedsign]


VERSION 1.5.12.0003 (OCTOBER 23, 2018)

Production date: October 18, 2018 

 	* Fixed 177599: Client stop working on few Modulex screens

VERSION 1.5.11.0004 (SEPTEMBER 24, 2018)

Production date: September 14, 2018 

 	* Fixed 127872: Changes in the setting values are sometime not
saved.
 	* Fixed 128214: Ignore Windows scaling setting
 	* Fixed 137135: Wayfinding content is not prioritized over layer
two.
 	* Fixed 141289: Image from an image-url are not display on screen
 	* Fixed 141570: Schedule file on client does not update in case
updating time of one event in the past
 	* Fixed 141712: The screen is flipped when the new schedule file is
generated
 	* Fixed 142531: Cannot finish display animation on layer four
 	* Fixed 171864: Playlist images not being updated
 	* Fixed 4906; 2012; 2644; 11432; 172280: Various minor problems have
been fixed
 	* Removed: Standard support for Windows 7, Windows 7 Embedded
Standard and windows 8 has been removed, thees are now in extended
support please contact sales department for support pricing.

VERSION 1.5.07.0011 (DECEMBER 21, 2016)

 	* Fixed 105253: In some situations the program was not able to
reload the RSS feed scrolling direction setup correctly after restart.

VERSION 1.5.06.0010 (NOVEMBER 10, 2016)

 	* New 78801: Support for Windows 10
 	* New 95464: New option to make RSS feed scroll from either left to
right or right to left (default)
 	* Fixed 69152: Confirm that media exists
 	* Fixed 78867: Hide mouse pointer
 	* Removed: Support for Ariadne version 3.14.05.0006 and earlier

VERSION 1.5.04.0004 (MARCH 3, 2016)

 	* New 18762: Improved the installation and setup to make it work out
of the box
 	* New 23348: Improved logging
 	* New 34993: Change powersave option to turn off the screen (not the
CPU)
 	* Fixed 23070: Client looses connection
 	* Fixed 61648: Hide mouse cursor
 	* Fixed 4882; 27006; 34983; 34988; 35010; 36656; 35006; 35094;
35288; 35296: Various minor problems have been fixed

VERSION 1.4.04.0030 (JUNE 2, 2015)

 	* New 15434: Add selection of NIC in client configuration
 	* New 16677: Upgrade .NET framework version from 3.5 to 4.5.1
 	* New 17380: Program icon moved from taskbar to system tray
 	* New 23365: Improved preload of media when schedule changes
 	* Fixed 2012, 3351, 4916,17773, 17783, 17792, 177794, 17795, 17799,
17814, 18201, 18215, 18218: Configuration user interface has been
redesigned and updated
 	* Fixed 4883: Playlist images scaling has been corrected
 	* Fixed 15045: Installation program has been updated
 	* Fixed 16035, 23070, 29072: System has been improved against loss
of net connection
 	* Fixed 18449: Move backend installation informaiton from Ariadne
for Windows Setup and Administration Guide to Ariadne Guide
 	* Fixed 21209: Startup performance has been improved
 	* Fixed 21316: Change screen resolution after registration is now
possible

VERSION 1.4.01.0005 (NOVEMBER 25, 2013)

 	* New 3115: Added support for HTML 5.
 	* Fixed 3155; 3399: Smooth transition in image playlists.
 	* Fixed 3156: Caching of linked content is updated when remote
content changes.
 	* Fixed 3175: Images in playlists are now scaled correctly.
 	* Fixed 3352: RSS ticket no longer has line breaks.
 	* Fixed 3344; 3463; 3477; 3493; 2654: Various minor problems have
been fixed

VERSION 1.3.18.0002 (JULY 5, 2013)

 	* New 10934: Support for Windows version 8
 	* Fixed 15775: Wayfinding element disappears when a meeting rolls
off.
 	* Fixed 15785: Only background loaded in the morning
 	* Fixed 15803: Default RSS background & foreground color & font
 	* Fixed 15811: Font size is wrong when update backcolor for RSS
 	* Fixed 15701: RSS ticker is stuttering, and not moving fluently.
 	* Fixed 15695: Scroll bars on web content
 	* Fixed 15740: Video playback is opened in seperate media player
window.

VERSION 1.3.15.0002 (JANUARY 3, 2013)

 	* New 15465: Register client version number to Ariadne
 	* New 15562: Transparent images
 	* Fixed 15615: Screen blinking
 	* Fixed 15567: Memory leak
 	* Fixed 15595: When schedule file exceeds approx 8kB client fails to
update

VERSION 1.3.13.0007 (NOVEMBER 29, 2012)

 	* New 15464: Modify settings
 	* Fixed 15396: Looses content
 	* Fixed 15467: RSS function cannot handle web rss feeds
 	* Fixed 15468: RSS ticker function does not center text vertically

VERSION 1.3.12.0007 (OCTOBER 3, 2012)

 	* New 15114: Use Ariadne logo
 	* Fixed 14494: Cannot register HWI sign as normal user Closed
 	* Fixed 15203: Does not show correct screen after reboot
 	* Fixed 15228: After installing 1.3.11.92 there are two version
installed (the 1.3.10.90 did not upgrade:.
 	* Fixed 15085: Use 2 users belong to 2 customers => Button New
Registration does not display
 	* Fixed 15088: Button [New Registration] should not be checked after
re-log in
 	* Fixed 15089: Button [New registration] does not display in case
re-log in as Super Admin

VERSION 1.2 (JULY 13, 2012)

 	* Fixed 12379: AriadneHWI Background Service stopped
 	* Fixed 13818: Server side service terminates (v. 1.3.3.3)
 	* Fixed 14298: Windows client (service contoller on the server:
crashed when change the path to the customers folder several times.
 	* Fixed 14653: After restart Service, list online Sign is empty
 	* Fixed 14676: Server stop working when upgrade from 1.3.3.3 to
1.3.4.1
 	* Fixed 14677: Cover the case with re-register a new sign with the
old information in the Q-Test plan
 	* Fixed 14694: Server: Upgrade from old version: Should not need to
restart system
 	* Fixed 14696: Server: Log file show that client is connect and
disconnect continueously.
 	* Fixed 14697: Client: Client connect to stopped server => Loading
forever without warning
 	* Fixed 14702: Server: It take about 500Mb Ram
 	* Fixed 14712: Add log for FaultContract exeption in WCF services
 	* Fixed 14835: After 5 minutes disconnect, status of client is till
[On line]

VERSION 1.1 (APRIL 20, 2012)

 	* Fixed 10921: Add 1 movie playlist to multi object of BackGround
Event
 	* Fixed 13388: After start then display exception.
 	* Fixed 13424: MOV file: cannot display MOV file
 	* Fixed 13425: MNG flash file: cannot display MNG file
 	* Fixed 13434: New Registration: This button disable for new account
 	* Fixed 13437: Animation playlist: do not display animation playlist
 	* Fixed 13438: Log Error option 
 	* Fixed 13421: Cannot right click to see view mode
 	* Fixed 13422: Cannot use scroll of mouse to view all web page
 	* Fixed 14178: Layer 2, 4 and 5 not working?
 	* Fixed 14170: Connect 1 PC to 2 servers => cannot find the hwi sign
in the list of sign
 	* Fixed 13403: Ariadne for Windows server side should support
Android, iPad and Windows clients
 	* Fixed 13373: Include Win 7 compliance logo in the client guides

VERSION 1.0 (JANUARY 17, 2012)

 	* Initial release

]]></contentstext>
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<author />
<email />
<subject><![CDATA[Revision history for Ariadne frontend for Windows based digital sign]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Ariadne frontend for Windows based digital sign to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operating System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows 7 (Extended Support &ndash; see note *)<br />Windows 7 Embedded Standard (see note **)<br />Windows 8 (Extended Support &ndash; see note *)<br />Windows 8.1<br />Windows 10</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Microsoft .NET Framework version 4.5.1<br />Ariadne version 3.15.03.0003 or newer </span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Recommended hardware configuration depends on media shown on the screen.<br /><br />Memory: 2 GB RAM<br />Hard Disk: 1 GB or larger (depending on the size of media files) <br /></span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle policy<br /></strong> Product support Lifecycle policy for&nbsp;Ariadne frontend for Windows based digital sign &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#AriadnefrontendforWindowsbasedsign">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p><strong>** Windows 7 Embedded Standard<br /></strong> Windows 7 Embedded Standard is only supported together with certified Modulex hardware</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Ariadne frontend for Windows based digital sign to work properly 

SERVER COMPONENTS 		REQUIREMENT

Operating System 

Windows 7 (Extended Support - see note *)
Windows 7 Embedded Standard (see note **)
Windows 8 (Extended Support - see note *)
Windows 8.1
Windows 10 

Software 

Microsoft .NET Framework version 4.5.1
Ariadne version 3.15.03.0003 or newer 

Hardware 

Recommended hardware configuration depends on media shown on the
screen.

Memory: 2 GB RAM
Hard Disk: 1 GB or larger (depending on the size of media files) 

Product support Lifecycle policy
 Product support Lifecycle policy for Ariadne frontend for Windows
based digital sign can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#AriadnefrontendforWindowsbasedsign]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

** Windows 7 Embedded Standard
 Windows 7 Embedded Standard is only supported together with certified
Modulex hardware]]></contentstext>
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<subject><![CDATA[System requirement for Ariadne frontend for Windows based digital sign]]></subject>
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<contents><![CDATA[<p>Our product support Lifecycle policy at Add-On Products can be used to determine the length of time our support will be available for our different software / product versions. Our customers can use this detailed information to effectively plan and optimize their individual deployment plans - regarding new versions we release - to ensure our continued support for their platforms.We work with two different end dates for our support: <strong>Development</strong> and <strong>Technical</strong>.<br /><br /> <strong>The End Date for Development Support</strong><br /> This date indicates when we consider a version to be &lsquo;obsolete&rsquo;. This means that we have defined a date where we will not develop fixes or perform any new development for this version. This doesn&rsquo;t mean that we will stop correcting bugs in future versions, it simply means we will not fix anything on this version. Once a bug has been fixed, it will be released in a version based on the latest version and future versions. Should an error be due to an environmental issue, as a holder of our Gold level maintenance, you will still be covered by our Technical support.<br /><br /> <strong>The End Date for Technical Support</strong><br /> This date indicates when we stop providing technical support on our individual product versions. This means that if you, as a holder of our Gold level maintenance, would like to receive our technical support then you would need to have a supported version of our product installed within your environment. Otherwise we will not be able to assist you without an additional charge.<br /><br /> We hope that we, by detailing this information, will be able to help our customers in an optimal way which will assist in building a solid maintenance and deployment plan. Should you have questions please feel free to contact us.</p>
<p><span style="text-decoration: underline;"><a href="#AccountCentral ">Account Central</a></span><br /><span style="text-decoration: underline;"><a href="#Ariadne ">Ariadne</a></span><br /><span style="text-decoration: underline;"><a href="#AriadnefrontendforAndroidbasedsign ">Ariadne frontend for Android based sign</a></span><br /><span style="text-decoration: underline;"><a href="#AriadnefrontendforModulexbasedsign ">Ariadne frontend for Modulex based sign</a></span><br /><span style="text-decoration: underline;"><a href="#AriadnefrontendforWindowsbasedsign ">Ariadne frontend for Windows based sign</a></span><br /><span style="text-decoration: underline;"><a href="#DigitalSignService ">Digital Sign Service</a></span><br /><span style="text-decoration: underline;"><a href="#DigitalSignServiceClient ">Digital Sign Service Client</a></span><br /><span style="text-decoration: underline;"><a href="#DigitalSignServiceforAndroidbasedsign ">Digital Sign Service for Android based sign</a></span><br /><span style="text-decoration: underline;"><a href="#DigitalSignServiceforiOSbasedsign ">Digital Sign Service for iOS based sign</a></span><br /><span style="text-decoration: underline;"><a href="#DigitalSignServiceforWindowsbasedsign ">Digital Sign Service for Windows based sign</a></span><br /><span style="text-decoration: underline;"><a href="#ExchangeCentral ">Exchange Central</a></span><br /><span style="text-decoration: underline;"><a href="#MailboxCentral ">Mailbox Central</a></span><br /><span style="text-decoration: underline;"><a href="#OfficeCentral ">Office Central</a></span><br /><span style="text-decoration: underline;"><a href="#RealTimeService ">RealTime Service</a></span><br /><span style="text-decoration: underline;"><a href="#ResourceBookingWebApp ">Resource Booking Web App</a></span><br /><span style="text-decoration: underline;"><a href="#ResourceCentral ">Resource Central</a></span><br /><span style="text-decoration: underline;"><a href="#WebTeamCentral ">WebTeam Central</a></span></p>
<p>&nbsp;</p>
<h3><strong><a name="AccountCentral"></a>Account Central</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/8/3/revision-history-for-account-central#Version4.00.00.0016">4.00.00.0016</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 1, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 1, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 1, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/8/3/revision-history-for-account-central#Version4.00.00.0008">4.00.00.0008</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 2, 2008</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 1, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 1, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.XX.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 28, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 1, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 30, 2009</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="Ariadne"></a>Ariadne</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.17.07.0025">3.17.07.0025</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 19, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 6 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.16.02.0005">3.16.02.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 21, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 19, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 19, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.16.01.0001">3.16.01.0001</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 15, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 21, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 21, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.15.03.0003">3.15.03.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 17, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 15, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 16, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.14.05.0006">3.14.05.0006</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 30, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 14, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.14.03.0003">3.14.03.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 9, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 16, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.13.04.0004">3.13.04.0004</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 1, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 25, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 7, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.12.02.0001">3.12.02.0001</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 13, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 1, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 29, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.11.08.0002">3.11.08.0002</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 14, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 10, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 10, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.11.03.0004">3.11.03.0004</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 24, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 10, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 10, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.10.03.0003">3.10.03.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 1, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 23, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 21, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.09.13.0019">3.09.13.0019</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 24, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 29, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 27, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.08.12.0023">3.08.12.0023</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 29, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 24, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 22, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.07.10.0018">3.07.10.0018</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 6, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 27, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 27, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.06.09.0005">3.06.09.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 17, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 4, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 3, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.02.05.0003">3.02.05.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 18, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 15, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 12, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.01.03.0003">3.01.03.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 14, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 16, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 13, 2010</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.01.00.0010">3.01.00.0010</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 3, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 16, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 13, 2010</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.00.00.0000">3.00.00.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 15, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 3, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 1, 2010</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="AriadnefrontendforAndroidbasedsign"></a>Ariadne frontend for Android based sign</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;">1.00.00.0000</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Release Candidate</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="AriadnefrontendforModulexbasedsign"></a>Ariadne frontend for Modulex based sign</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Functionality Included in Ariadne server side application</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="AriadnefrontendforWindowsbasedsign"></a>Ariadne frontend for Windows based sign</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.12.0003">1.5.12.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 23, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 6 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.11.0004">1.5.11.0004</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 24, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 23, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 23, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.07.0011">1.5.07.0011</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 21, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 24, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 24, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.06.0010">1.5.06.0010</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 10, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 21, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 21, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.04.0004">1.5.04.0004</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 3, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 10, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 11, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.4.04.0030">1.4.04.0030</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 2, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 30, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 27, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.4.01.0005">1.4.01.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 25, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 2, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 30, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.3.18.0002">1.3.18.0002</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 5, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 25, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 25, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.3.15.0002">1.3.15.0002</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 3, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 5, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 25, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.3.13.0007">1.3.13.0007</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 29, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 3, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 25, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.3.12.0007">1.3.12.0007</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 3, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 29, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 25, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.2">1.2</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 13, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 3, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 29, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.1">1.1</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 20, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 13, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 31, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.0">1.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 17, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 20, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 10, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="DigitalSignService"></a>Digital Sign Service</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.04.06.0004">3.04.06.0004</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 9, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 6 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.04.02.0005">3.04.02.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 28, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 9, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 9, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.03.03.0086">3.03.03.0086</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 11, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 28, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 28, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.03.01.0065">3.03.01.0065</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 21, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 11, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 11, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.02.01.0015">3.02.01.0015</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 27, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 4, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 21, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.01.00.0025">3.01.00.0025</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 10, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 2, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 24, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.00.02.0015">3.00.02.0015</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 29, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 4, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 8, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version2.08.00.0001">2.08.00.0001</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 17, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 8, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 4, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version2.06.00.0004">2.06.00.0004</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 6, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 15, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 15, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.05.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 7, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 4, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 1, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.04.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 29, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 18, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 15, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.03.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 4, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 28, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 27, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.00.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 26, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 6, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 3, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">1.00.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 30, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 23, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 23, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="DigitalSignServiceClient"></a>Digital Sign Service Client</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client#Version3.02.10003.00">3.02.10003.00</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 11, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 6 months after next version is released.<br /><br /> <strong><span style="text-decoration: underline;"><a title="Download app in Google Play" href="https://play.google.com/store/apps/details?id=com.addonproducts.dssclient">Google Play</a></span><br /> <span style="text-decoration: underline;"><a title="Download app in Apple App Store" href="https://itunes.apple.com/gb/app/digital-sign/id1406726612">Apple App Store</a></span><br /> <span style="text-decoration: underline;"><a title="Download app in Microsoft Store" href="https://www.microsoft.com/store/apps/9PHCVTXMKTHW">Microsoft Store</a></span></strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client#Version3.02.3006.00">3.02.3006.00</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 9, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 11, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 11, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client#Version3.01.0003.25">3.01.0003.25</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 20, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 9, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 9, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Avalible only for Android and iOS</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client#Version3.00.0005.01">3.00.0005.01</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 26, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 20, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 20, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Avalible only for Android</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="DigitalSignServiceforAndroidbasedsign"></a>Digital Sign Service for Android based sign</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/235/35/revision-history-for-digital-sign-service-for-android-based-signs#Version1.03.00.0018">1.03.00.0018</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 10, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 26, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 26, 2018</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released. <br />New version is named <strong>Digital Sign Service Client</strong><br /> Technical support ends 6 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/235/35/revision-history-for-digital-sign-service-for-android-based-signs#Version1.02.03.0011">1.02.03.0011</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 19, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 10, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 10, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/235/35/revision-history-for-digital-sign-service-for-android-based-signs#Version1.01.00.0006">1.01.00.0006</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 13, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 19, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 19, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/235/35/revision-history-for-digital-sign-service-for-android-based-signs#Version1.00.02.0001">1.00.02.0001</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 3, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 13, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 14, 2015</td>
<td style="width: 300px; background-color: #ffffff;"><span style="text-decoration: underline;"><a title="Download app in Google Play" href="https://play.google.com/store/apps/details?id=com.addonproducts.dss4android">Google Play</a></span></td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="DigitalSignServiceforiOSbasedsign"></a>Digital Sign Service for iOS based sign</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.02.08.0039">1.02.08.0039</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 12, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 20, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 20, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released. <br />New version is named <strong>Digital Sign Service Client</strong><br /> Technical support ends 6 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.02.06.0038">1.02.06.0038</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 16, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 12, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 12, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.01.04.0037">1.01.04.0037</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 13, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 21, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 14, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.01.00.0032">1.01.00.0032</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 14, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 13, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 13, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.00.02.0025">1.00.02.0025</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 24, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 14, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 12, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.00.00.0020">1.00.00.0020</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 24, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 24, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 11, 2015</td>
<td style="width: 300px; background-color: #ffffff;"><span style="text-decoration: underline;"><a title="Download app from Apple app store" href="https://itunes.apple.com/dk/app/digital-sign/id585573635?l=da&amp;mt=8">iTunes App Store</a></span></td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="DigitalSignServiceforWindowsbasedsign"></a>Digital Sign Service for Windows based sign</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version2.02.04.0075">2.02.04.0075</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 14, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 9, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 1, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released. <br />New version is named <strong>Digital Sign Service Client</strong><br /> Technical support ends 6 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version2.02.03.0065">2.02.03.0065</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 26, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 14, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 14, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version2.01.00.0010">2.01.00.0010</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 6, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 16, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 26, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version2.00.02.0005">2.00.02.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 6, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 4, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 6, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version1.02.01.0000">1.02.01.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 26, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 6, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 6, 2014</td>
<td style="width: 300px; background-color: #ffffff;">Upgrade to version 2.x will be necessary</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="ExchangeCentral"></a>Exchange Central</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.02.01.0011">5.02.01.0011</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 26, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 12 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.16.0008">5.01.16.0008</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 26, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 26, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 26, 2020</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.11.0005">5.01.11.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 26, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 26, 2020</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.09.0001">5.01.09.0001</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 9, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.05.0003">5.01.05.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 22, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 9, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 9, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.02.0010">5.01.02.0010</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 19, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 22, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 22, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.00.12.0010">5.00.12.0010</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 26, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 19, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 19, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.00.10.0096">5.00.10.0096</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 5, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 3, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 26, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.30">4.1.30</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 14, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 10, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 1, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.22">4.1.22</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 17, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 2, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 10, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.19">4.1.19</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 17, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 17, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 12, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.10">4.1.10</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 30, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 17, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.7">4.1.7</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 26, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 30, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 17, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.2">4.1.2</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 19, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 26, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 17, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.0">4.1.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 29, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 19, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 17, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">4.0.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 17, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 27, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 24, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">3.0.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 16, 2008</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 14, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.0.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 14, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 13, 2008</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 13, 2009</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">1.0.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 11, 1999</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 14, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 11, 2006</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="MailboxCentral"></a>Mailbox Central</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.2.03.0007">3.2.03.0007</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 19, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 6 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.2.02.0005">3.2.02.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 10, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 19, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 19, 2020</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.2.01.0055">3.2.01.0055</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 24, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 10, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 10, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.1.03.0035">3.1.03.0035</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 8, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 24, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 24, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.0.22.0">3.0.22.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 3, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 20, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 8, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.0.18.0">3.0.18.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 12, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 3, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 20, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.0.15.0">3.0.15.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 27, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 12, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 1, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.0.11.0">3.0.11.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 21, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 27, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 17, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.X.XX.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 28, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 19, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 16, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">1.X.XX.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 2, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 28, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 26, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="OfficeCentral"></a>Office Central</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/19/5/revision-history-for-office-central#Version3.0.0054">3.0.0054</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 5, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 5, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 5, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/19/5/revision-history-for-office-central#Version3.0.0047">3.0.0047</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 6, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 5, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 3, 2010</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/19/5/revision-history-for-office-central#Version3.0.0046">3.0.0046</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 3, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 6, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 1, 2009</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/19/5/revision-history-for-office-central#Version3.0.0042">3.0.0042</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 25, 2008</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 3, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 1, 2009</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.0.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 7, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 23, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 23, 2009</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">1.0.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 20, 2005</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 7, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 4, 2006</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="RealTimeService"></a>RealTime Service</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.6.12.22">6.6.12.22</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 24, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 6 months after the next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.6.12.1">6.6.12.1</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 5, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 24, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 24, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.6.12">6.6.12</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 14, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 5, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 5, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.41.0">6.4.41.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 4, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 14, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 14, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.35.0">6.4.35.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 18, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 4, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 4, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.31.110">6.4.31.110</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 18, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.31.109">6.4.31.109</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 2, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 12, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.31.0">6.4.31.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 6, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 12, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.27.0">6.4.27.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 14, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 12, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.22.0">6.4.22.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 27, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 6, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 12, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.17.133">6.4.17.133</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 3, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 14, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 27, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.17.118">6.4.17.118</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 21, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 28, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 3, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.17.102">6.4.17.102</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 28, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 16, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 26, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.17.0">6.4.17.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 15, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 16, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 18, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.3.31.0">6.3.31.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 18, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 16, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 18, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.3.23.0">6.3.23.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 16, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 31, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 18, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.2.10.902">6.2.10.902</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 2, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 31, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.2.10.0">6.2.10.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 24, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 18, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 28, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.1.17.0">6.1.17.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 27, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 24, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 18, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.1.14.0">6.1.14.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 8, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 2, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 24, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.66.0">6.0.66.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 3, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 5, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.63.0">6.0.63.0</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 14, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 8, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 9, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.59.2">6.0.59.2</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 1, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 12, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.45">6.0.00.45</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 23, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 14, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 29, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.43">6.0.00.43</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 10, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 23, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 19, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.38">6.0.00.38</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 20, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 10, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 6, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.37">6.0.00.37</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 8, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 20, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 18, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.36">6.0.00.36</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 30, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 8, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 6, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.35">6.0.00.35</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 14, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 30, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 27, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">5.X.XX.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 22, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 14, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 11, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">4.X.XX.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 27, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 20, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 18, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">3.X.XX.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 23, 2004</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 27, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 24, 2010</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.X.XX.X</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 23, 2002</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 21, 2004</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 18, 2004</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="ResourceBookingWebApp"></a>Resource Booking Web App</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.3.0003.0018">1.3.0003.0018</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 5, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 6 months after the next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.3.0003.0013">1.3.0003.0013</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 5, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 5, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 5, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.3.0003.0002">1.3.0003.0002</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 10, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 5, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 5, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.3.0003.0000 ">1.3.0003.0000 </a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 5, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 10, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 10, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0009.0000">1.2.0009.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 22, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 5, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 11, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0007.0005">1.2.0007.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 12, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 28, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 3, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0007.0002">1.2.0007.0002</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 23, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 16, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 22, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0006.0100">1.2.0006.0100</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 21, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 7, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0006.0000">1.2.0006.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 27, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 16, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 21, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0000.0000">1.2.0000.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 2, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 4, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 20, 2015</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.1.0004.0000">1.1.0004.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 10, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 20, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 9, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.0.0014.0000">1.0.0014.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 8, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 18, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 9, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.0.0013.0000">1.0.0013.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 4, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 6, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="ResourceCentral"></a>Resource Central</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.1.0004.0042">4.1.0004.0042</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 21, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.1.0003.0159">4.1.0003.0159</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 10, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 2</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.1.0002.0219">4.1.0002.0219</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 11, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.1.0001.0116">4.1.0001.0116</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0012.0002">4.0.0012.0002</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 21, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 7</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0011.0047">4.0.0011.0047</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 19, 2019</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 6</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0010.0050">4.0.0010.0050</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 23, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 5</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0009.0024">4.0.0009.0024</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 1, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 4 update</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0009.0023">4.0.0009.0023</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 6, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 4</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0008.0011">4.0.0008.0011</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 18, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 4</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0006.0021">4.0.0006.0021</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 12, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 3</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0005.0065">4.0.0005.0065</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 8, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 3</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0003.0134">4.0.0003.0134</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 22, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 2</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0002.0077">4.0.0002.0077</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 14, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0001.0376">4.0.0001.0376</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 17, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 2</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0001.0375">4.0.0001.0375</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 26, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0001.0371">4.0.0001.0371</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0013.0005">3.8.0013.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 9, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 12. Development support for 3.8.x ended with the release of 4.1.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0012.0012">3.8.0012.0012</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 8, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 11</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0009.0007">3.8.0009.0007</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 6, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 2</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0006.0002">3.8.0006.0002</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 25, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 8 - Only Outlook add-ins</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0006.0002">3.8.0006.0002</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 14, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 7</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0005.0005">3.8.0005.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 19, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 6</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0004.0082">3.8.0004.0082</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 8, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0004.0080">3.8.0004.0080</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 26, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0003.0003">3.8.0003.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 16, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 5</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0002.0011">3.8.0002.0011</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 24, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 4</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0001.0292">3.8.0001.0292</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 21, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 3</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0001.0270">3.8.0001.0270</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 8, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0001.0270">3.8.0001.0270</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 23, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 2 - Only Outlook add-ins</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0001.0256">3.8.0001.0256</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 19, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 31, 2018</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0110 ">3.7.0010.0110 </a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 10, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 30, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 2. Technical support for 3.7.x ends 6 months after the release of 4.1.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0110 ">3.7.0010.0110 </a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 6, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 30, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 5 - Only Outlook add-ins</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0092 ">3.7.0010.0092 </a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 20, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 30, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Service Release 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0070">3.7.0010.0070</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 30, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 30, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 4</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0069">3.7.0010.0069</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 30, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 3</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0035">3.7.0010.0035</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 22, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 30, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 2</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0034">3.7.0010.0034</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 20, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 30, 2019</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0033">3.7.0010.0033</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 30, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 18, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 30, 2019</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0004.0008">3.7.0004.0008</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 12, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 24, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 16, 2017</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 3</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0004.0006">3.7.0004.0006</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 6, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 24, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 16, 2017</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 2</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0004.0005">3.7.0004.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 27, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 24, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 16, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0004.0005">3.7.0004.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 21, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 24, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 16, 2017</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 1 - Only Outlook add-ins</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0009">3.6.0002.0009</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 21, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 8</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0008">3.6.0002.0008</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 11, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 7</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0006">3.6.0002.0006</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 20, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 6</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0005">3.6.0002.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 2, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 5</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0003">3.6.0002.0003</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 21, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 4</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0001.0019">3.6.0001.0019</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 16, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 3</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0001.0018">3.6.0001.0018</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 12, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 1</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0001.0018">3.6.0001.0018</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 13, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">Hotfix 2 - Only Outlook add-ins</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0001.0017">3.6.0001.0017</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 29, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 15, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.5.0008.0000">3.5.0008.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 8, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 27, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 30, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">3.0.XXXX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 27, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 8, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 5, 2013</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.X.XXXX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 23, 2008</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 31, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 31, 2009</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">1.X.XXXX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 14, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 14, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 18, 2009</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>
<h3><strong><a name="WebTeamCentral"></a>WebTeam Central</strong></h3>
<table style="background-color: #dbe5f1;" border="1" cellspacing="0" cellpadding="3">
<tbody>
<tr>
<td style="width: 130px;"><strong>Version</strong></td>
<td style="width: 150px; text-align: center;"><strong>Release Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Development<br /> Support End Date</strong></td>
<td style="width: 150px; text-align: center;"><strong>Technical<br /> Support End Date</strong></td>
<td style="width: 270px;"><strong>Notes</strong></td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.08.01.0025">5.08.01.0025</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 7, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">&nbsp;</td>
<td style="width: 300px; background-color: #ffffff;">Development support ends when next version is released.<br /> Technical support ends 12 months after next version is released.</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.07.02.0035">5.07.02.0035</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 28, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 7, 2017</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 7, 2018</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.07.01.0025">5.07.01.0025</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 31, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 4, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 5, 2017</td>
<td style="width: 300px; background-color: #ffffff;">Only customer change request</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.07.00.0015">5.07.00.0015</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 15, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 30, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 26, 2017</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.06.00.0005">5.06.00.0005</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 14, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 15, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 11, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.05.01.0015">5.05.01.0015</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 15, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 21, 2016</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 9, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.04.06.0035">5.04.06.0035</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 3, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 14, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 12, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.03.04.0004">5.03.04.0004</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 20, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 11, 2015</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 30, 2016</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.02.09.0009">5.02.09.0009</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 18, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 20, 2014</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 15, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.00.08.0008">5.00.08.0008</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 26, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 18, 2013</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jun 15, 2014</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.00.08.0001">5.00.08.0001</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 12, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 26, 2012</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 22, 2012</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.00.03.0000">5.00.03.0000</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 10, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 12, 2011</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Dec 8, 2011</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;"><span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.00.00.0024">5.00.00.0024</a></span></td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 8, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Feb 10, 2010</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Oct 8, 2010</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">4.XX.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Apr 3, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 5, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 5, 2010</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">3.XX.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Sep 6, 2005</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 1, 2009</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 29, 2009</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">2.XX.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Nov 26, 2004</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jan 4, 2006</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">May 4, 2006</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
<tr>
<td style="width: 100px;">1.XX.XX.XXXX</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Aug 9, 2001</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Mar 26, 2005</td>
<td style="width: 150px; text-align: center; background-color: #ffffff;">Jul 24, 2005</td>
<td style="width: 300px; background-color: #ffffff;">&nbsp;</td>
</tr>
</tbody>
</table>
<p style="text-align: right;"><span style="text-decoration: underline;"><a href="#Top">Back to top</a></span></p>]]></contents>
<contentstext><![CDATA[Our product support Lifecycle policy at Add-On Products can be used to
determine the length of time our support will be available for our
different software / product versions. Our customers can use this
detailed information to effectively plan and optimize their individual
deployment plans - regarding new versions we release - to ensure our
continued support for their platforms.We work with two different end
dates for our support: DEVELOPMENT and TECHNICAL.

 THE END DATE FOR DEVELOPMENT SUPPORT
 This date indicates when we consider a version to be 'obsolete'. This
means that we have defined a date where we will not develop fixes or
perform any new development for this version. This doesn't mean that
we will stop correcting bugs in future versions, it simply means we
will not fix anything on this version. Once a bug has been fixed, it
will be released in a version based on the latest version and future
versions. Should an error be due to an environmental issue, as a
holder of our Gold level maintenance, you will still be covered by our
Technical support.

 THE END DATE FOR TECHNICAL SUPPORT
 This date indicates when we stop providing technical support on our
individual product versions. This means that if you, as a holder of
our Gold level maintenance, would like to receive our technical
support then you would need to have a supported version of our product
installed within your environment. Otherwise we will not be able to
assist you without an additional charge.

 We hope that we, by detailing this information, will be able to help
our customers in an optimal way which will assist in building a solid
maintenance and deployment plan. Should you have questions please feel
free to contact us. 

Account Central
Ariadne
Ariadne frontend for Android based sign
Ariadne frontend for Modulex based sign
Ariadne frontend for Windows based sign
Digital Sign Service
Digital Sign Service Client
Digital Sign Service for Android based sign
Digital Sign Service for iOS based sign
Digital Sign Service for Windows based sign
Exchange Central
Mailbox Central
Office Central
RealTime Service
Resource Booking Web App
Resource Central
WebTeam Central 

ACCOUNT CENTRAL

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		4.00.00.0016
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/8/3/revision-history-for-account-central#Version4.00.00.0016]
 		Mar 1, 2010
 		Mar 1, 2017
 		Sep 1, 2017

 		4.00.00.0008
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/8/3/revision-history-for-account-central#Version4.00.00.0008]
 		Dec 2, 2008
 		Mar 1, 2010
 		Mar 1, 2011

 		2.XX.XX.XXXX
 		Jul 28, 2006
 		Apr 1, 2009
 		Jul 30, 2009

Back to top 

ARIADNE

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		3.17.07.0025
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.17.07.0025]
 		Dec 19, 2017

 Development support ends when next version is released.
 Technical support ends 6 months after next version is released. 

 		3.16.02.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.16.02.0005]
 		Dec 21, 2016
 		Dec 19, 2017
 		Jun 19, 2018

 		3.16.01.0001
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.16.01.0001]
 		Sep 15, 2016
 		Dec 21, 2016
 		Jun 21, 2017

 		3.15.03.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.15.03.0003]
 		Mar 17, 2016
 		Sep 15, 2016
 		Mar 16, 2017

 		3.14.05.0006
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.14.05.0006]
 		Jan 18, 2016
 		May 30, 2016
 		Nov 14, 2016

 		3.14.03.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.14.03.0003]
 		Sep 9, 2014
 		Jan 18, 2016
 		Sep 16, 2016

 		3.13.04.0004
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.13.04.0004]
 		Nov 1, 2013
 		Sep 25, 2014
 		May 7, 2015

 		3.12.02.0001
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.12.02.0001]
 		Jul 13, 2012
 		Nov 1, 2013
 		Jun 29, 2014

 		3.11.08.0002
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.11.08.0002]
 		Dec 14, 2011
 		Nov 10, 2012
 		Mar 10, 2013

 		3.11.03.0004
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.11.03.0004]
 		Nov 24, 2011
 		Nov 10, 2012
 		Mar 10, 2013

 		3.10.03.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.10.03.0003]
 		Jun 1, 2011
 		Mar 23, 2012
 		Jul 21, 2012

 		3.09.13.0019
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.09.13.0019]
 		Nov 24, 2010
 		Sep 29, 2011
 		Jan 27, 2012

 		3.08.12.0023
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.08.12.0023]
 		Sep 29, 2010
 		Mar 24, 2011
 		Jul 22, 2011

 		3.07.10.0018
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.07.10.0018]
 		Aug 6, 2010
 		Jan 27, 2011
 		May 27, 2011

 		3.06.09.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.06.09.0005]
 		Jun 17, 2010
 		Dec 4, 2010
 		Apr 3, 2011

 		3.02.05.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.02.05.0003]
 		Mar 18, 2010
 		Oct 15, 2010
 		Feb 12, 2011

 		3.01.03.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.01.03.0003]
 		Dec 14, 2009
 		Jul 16, 2010
 		Nov 13, 2010

 		3.01.00.0010
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.01.00.0010]
 		Nov 3, 2009
 		Jul 16, 2010
 		Nov 13, 2010

 		3.00.00.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne#Version3.00.00.0000]
 		Sep 15, 2009
 		Mar 3, 2010
 		Jul 1, 2010

Back to top 

ARIADNE FRONTEND FOR ANDROID BASED SIGN

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		1.00.00.0000

 		Release Candidate

Back to top 

ARIADNE FRONTEND FOR MODULEX BASED SIGN

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		Functionality Included in Ariadne server side application

Back to top 

ARIADNE FRONTEND FOR WINDOWS BASED SIGN

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		1.5.12.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.12.0003]
 		Oct 23, 2018

 Development support ends when next version is released.
 Technical support ends 6 months after next version is released. 

 		1.5.11.0004
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.11.0004]
 		Sep 24, 2018
 		Oct 23, 2018
 		Apr 23, 2019

 		1.5.07.0011
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.07.0011]
 		Dec 21, 2016
 		Sep 24, 2018
 		Mar 24, 2019

 		1.5.06.0010
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.06.0010]
 		Nov 10, 2016
 		Dec 21, 2016
 		Jun 21, 2017

 		1.5.04.0004
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.5.04.0004]
 		Mar 3, 2016
 		Nov 10, 2016
 		May 11, 2017

 		1.4.04.0030
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.4.04.0030]
 		Jun 2, 2015
 		May 30, 2016
 		Sep 27, 2016

 		1.4.01.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.4.01.0005]
 		Nov 25, 2013
 		Jun 2, 2015
 		Sep 30, 2015

 		1.3.18.0002
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.3.18.0002]
 		Jul 5, 2013
 		Nov 25, 2013
 		Mar 25, 2014

 		1.3.15.0002
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.3.15.0002]
 		Jan 3, 2013
 		Jul 5, 2013
 		Mar 25, 2014

 		1.3.13.0007
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.3.13.0007]
 		Nov 29, 2012
 		Jan 3, 2013
 		Mar 25, 2014

 		1.3.12.0007
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.3.12.0007]
 		Oct 3, 2012
 		Nov 29, 2012
 		Mar 25, 2014

 		1.2
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.2]
 		Jul 13, 2012
 		Oct 3, 2012
 		Mar 29, 2013

 		1.1
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.1]
 		Apr 20, 2012
 		Jul 13, 2012
 		Jan 31, 2013

 		1.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign#Version1.0]
 		Jan 17, 2012
 		Apr 20, 2012
 		Nov 10, 2012

Back to top 

DIGITAL SIGN SERVICE

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		3.04.06.0004
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.04.06.0004]
 		Jan 9, 2019

 Development support ends when next version is released.
 Technical support ends 6 months after next version is released. 

 		3.04.02.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.04.02.0005]
 		Mar 28, 2018
 		Jan 9, 2019
 		Jul 9, 2019

 		3.03.03.0086
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.03.03.0086]
 		Jul 11, 2017
 		Mar 28, 2018
 		Sep 28, 2018

 		3.03.01.0065
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.03.01.0065]
 		Dec 21, 2016
 		Jul 11, 2017
 		Jan 11, 2018

 		3.02.01.0015
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.02.01.0015]
 		May 27, 2016
 		Jan 4, 2016
 		Jun 21, 2017

 		3.01.00.0025
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.01.00.0025]
 		Apr 10, 2015
 		Jun 2, 2016
 		Sep 24, 2016

 		3.00.02.0015
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version3.00.02.0015]
 		Sep 29, 2014
 		Jun 4, 2015
 		Aug 8, 2015

 		2.08.00.0001
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version2.08.00.0001]
 		Sep 17, 2012
 		Oct 8, 2014
 		Jun 4, 2015

 		2.06.00.0004
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service#Version2.06.00.0004]
 		Jun 6, 2012
 		Jan 15, 2013
 		May 15, 2013

 		2.05.XX.XXXX
 		May 7, 2012
 		Oct 4, 2012
 		Feb 1, 2013

 		2.04.XX.XXXX
 		Feb 29, 2012
 		Jul 18, 2012
 		Nov 15, 2012

 		2.03.XX.XXXX
 		Mar 4, 2011
 		Feb 28, 2012
 		Jun 27, 2012

 		2.00.XX.XXXX
 		Oct 26, 2010
 		May 6, 2011
 		Sep 3, 2011

 		1.00.XX.XXXX
 		Jun 30, 2010
 		Feb 23, 2011
 		Jun 23, 2011

Back to top 

DIGITAL SIGN SERVICE CLIENT

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		3.02.10003.00
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client#Version3.02.10003.00]
 		Jun 11, 2019

 Development support ends when next version is released.
 Technical support ends 6 months after next version is released.

 Google Play
[https://play.google.com/store/apps/details?id=com.addonproducts.dssclient]
 Apple App Store
[https://itunes.apple.com/gb/app/digital-sign/id1406726612]
 Microsoft Store [https://www.microsoft.com/store/apps/9PHCVTXMKTHW] 

 		3.02.3006.00
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client#Version3.02.3006.00]
 		Jan 9, 2019
 		Jun 11, 2019
 		Dec 11, 2019

 		3.01.0003.25
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client#Version3.01.0003.25]
 		Nov 20, 2018
 		Jan 9, 2019
 		Jul 9, 2019
 		Avalible only for Android and iOS

 		3.00.0005.01
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client#Version3.00.0005.01]
 		Jun 26, 2018
 		Nov 20, 2018
 		May 20, 2019
 		Avalible only for Android

Back to top 

DIGITAL SIGN SERVICE FOR ANDROID BASED SIGN

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		1.03.00.0018
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/235/35/revision-history-for-digital-sign-service-for-android-based-signs#Version1.03.00.0018]
 		Jan 10, 2018
 		Jun 26, 2018
 		Dec 26, 2018
 Development support ends when next version is released. 
New version is named DIGITAL SIGN SERVICE CLIENT
 Technical support ends 6 months after next version is released. 

 		1.02.03.0011
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/235/35/revision-history-for-digital-sign-service-for-android-based-signs#Version1.02.03.0011]
 		Jun 19, 2017
 		Jan 10, 2018
 		Jul 10, 2018

 		1.01.00.0006
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/235/35/revision-history-for-digital-sign-service-for-android-based-signs#Version1.01.00.0006]
 		Feb 13, 2015
 		Jun 19, 2017
 		Dec 19, 2017

 		1.00.02.0001
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/235/35/revision-history-for-digital-sign-service-for-android-based-signs#Version1.00.02.0001]
 		Oct 3, 2014
 		Feb 13, 2015
 		Apr 14, 2015
 		Google Play
[https://play.google.com/store/apps/details?id=com.addonproducts.dss4android]

Back to top 

DIGITAL SIGN SERVICE FOR IOS BASED SIGN

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		1.02.08.0039
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.02.08.0039]
 		Jan 12, 2017
 		Nov 20, 2018
 		May 20, 2019
 Development support ends when next version is released. 
New version is named DIGITAL SIGN SERVICE CLIENT
 Technical support ends 6 months after next version is released. 

 		1.02.06.0038
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.02.06.0038]
 		Jun 16, 2016
 		Jan 12, 2017
 		Jul 12, 2017

 		1.01.04.0037
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.01.04.0037]
 		Nov 13, 2015
 		Jun 21, 2016
 		Oct 14, 2016

 		1.01.00.0032
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.01.00.0032]
 		Oct 14, 2015
 		Nov 13, 2015
 		May 13, 2016

 		1.00.02.0025
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.00.02.0025]
 		Apr 24, 2015
 		Oct 14, 2015
 		Jan 12, 2016

 		1.00.00.0020
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/349/34/revision-history-for-digital-sign-service-for-ipad-based-sign#Version1.00.00.0020]
 		Jan 24, 2013
 		Apr 24, 2015
 		May 11, 2015
 		iTunes App Store
[https://itunes.apple.com/dk/app/digital-sign/id585573635?l=da&mt=8]

Back to top 

DIGITAL SIGN SERVICE FOR WINDOWS BASED SIGN

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		2.02.04.0075
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version2.02.04.0075]
 		Apr 14, 2016
 		Jan 9, 2019
 		Jul 1, 2019
 Development support ends when next version is released. 
New version is named DIGITAL SIGN SERVICE CLIENT
 Technical support ends 6 months after next version is released. 

 		2.02.03.0065
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version2.02.03.0065]
 		Feb 26, 2016
 		Apr 14, 2016
 		Oct 14, 2016

 		2.01.00.0010
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version2.01.00.0010]
 		Nov 6, 2014
 		Mar 16, 2016
 		Aug 26, 2016

 		2.00.02.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version2.00.02.0005]
 		Jun 6, 2014
 		Jun 4, 2015
 		May 6, 2015

 		1.02.01.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/192/33/revision-history-for-digital-sign-service-for-windows-based-sign#Version1.02.01.0000]
 		Feb 26, 2013
 		Jun 6, 2014
 		Jun 6, 2014
 		Upgrade to version 2.x will be necessary

Back to top 

EXCHANGE CENTRAL

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		5.02.01.0011
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.02.01.0011]
 		Aug 26, 2019

 Development support ends when next version is released.
 Technical support ends 12 months after next version is released. 

 		5.01.16.0008
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.16.0008]
 		Feb 26, 2019
 		Aug 26, 2019
 		Aug 26, 2020

 		5.01.11.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.11.0005]
 		Dec 12, 2018
 		Feb 26, 2019
 		Feb 26, 2020

 		5.01.09.0001
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.09.0001]
 		Oct 9, 2018
 		Dec 12, 2018
 		Dec 12, 2019

 		5.01.05.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.05.0003]
 		May 22, 2018
 		Oct 9, 2018
 		Oct 9, 2019

 		5.01.02.0010
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.01.02.0010]
 		Sep 19, 2017
 		May 22, 2018
 		May 22, 2019

 		5.00.12.0010
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.00.12.0010]
 		Jun 26, 2017
 		Sep 19, 2017
 		Sep 19, 2018

 		5.00.10.0096
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version5.00.10.0096]
 		May 5, 2017
 		Jul 3, 2017
 		Dec 26, 2017

 		4.1.30
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.30]
 		Mar 14, 2016
 		May 10, 2016
 		Nov 1, 2017

 		4.1.22
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.22]
 		Apr 17, 2015
 		May 2, 2016
 		May 10, 2016

 		4.1.19
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.19]
 		Dec 17, 2014
 		Apr 17, 2015
 		Jul 12, 2016

 		4.1.10
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.10]
 		Sep 30, 2013
 		Dec 17, 2014
 		Dec 12, 2015

 		4.1.7
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.7]
 		Feb 26, 2013
 		Sep 30, 2013
 		Apr 17, 2015

 		4.1.2
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.2]
 		Jun 19, 2012
 		Feb 26, 2013
 		Dec 17, 2014

 		4.1.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central#Version4.1.0]
 		Jun 29, 2012
 		Jun 19, 2012
 		Dec 17, 2014

 		4.0.X
 		Apr 17, 2012
 		Oct 27, 2012
 		Feb 24, 2013

 		3.0.X
 		Jul 16, 2008
 		Oct 14, 2011
 		Feb 11, 2012

 		2.0.X
 		May 14, 2006
 		Nov 13, 2008
 		Mar 13, 2009

 		1.0.X
 		Nov 11, 1999
 		May 14, 2006
 		Sep 11, 2006

Back to top 

MAILBOX CENTRAL

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		3.2.03.0007
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.2.03.0007]
 		Aug 19, 2019

 Development support ends when next version is released.
 Technical support ends 6 months after next version is released. 

 		3.2.02.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.2.02.0005]
 		Apr 10, 2019
 		Aug 19, 2019
 		Feb 19, 2020

 		3.2.01.0055
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.2.01.0055]
 		Apr 24, 2016
 		Apr 10, 2019
 		Oct 10, 2019

 		3.1.03.0035
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.1.03.0035]
 		May 8, 2015
 		Apr 24, 2016
 		Oct 24, 2016

 		3.0.22.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.0.22.0]
 		Oct 3, 2013
 		May 20, 2015
 		Nov 8, 2015

 		3.0.18.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.0.18.0]
 		Jul 12, 2012
 		Oct 3, 2013
 		May 20, 2015

 		3.0.15.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.0.15.0]
 		Jun 27, 2012
 		Jul 12, 2012
 		Jan 1, 2015

 		3.0.11.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central#Version3.0.11.0]
 		Mar 21, 2012
 		Jun 27, 2012
 		Dec 17, 2014

 		2.X.XX.X
 		Feb 28, 2011
 		Jul 19, 2012
 		Nov 16, 2012

 		1.X.XX.X
 		Feb 2, 2006
 		Jun 28, 2011
 		Oct 26, 2011

Back to top 

OFFICE CENTRAL

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		3.0.0054
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/19/5/revision-history-for-office-central#Version3.0.0054]
 		Feb 5, 2010
 		Feb 5, 2014
 		Feb 5, 2015

 		3.0.0047
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/19/5/revision-history-for-office-central#Version3.0.0047]
 		Mar 6, 2009
 		Feb 5, 2010
 		Oct 3, 2010

 		3.0.0046
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/19/5/revision-history-for-office-central#Version3.0.0046]
 		Feb 3, 2009
 		Mar 6, 2009
 		Nov 1, 2009

 		3.0.0042
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/19/5/revision-history-for-office-central#Version3.0.0042]
 		Sep 25, 2008
 		Feb 3, 2009
 		Oct 1, 2009

 		2.0.XXXX
 		Jan 7, 2006
 		Jan 23, 2009
 		May 23, 2009

 		1.0.XXXX
 		Apr 20, 2005
 		May 7, 2006
 		Sep 4, 2006

Back to top 

REALTIME SERVICE

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		6.6.12.22
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.6.12.22]
 		Apr 24, 2019

 Development support ends when next version is released.
 Technical support ends 6 months after the next version is released. 

 		6.6.12.1
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.6.12.1]
 		Feb 5, 2019
 		Apr 24, 2019
 		Nov 24, 2019

 		6.6.12
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.6.12]
 		Dec 14, 2018
 		Feb 5, 2019
 		Jul 5, 2019

 		6.4.41.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.41.0]
 		Sep 4, 2018
 		Dec 14, 2018
 		Jun 14, 2019

 		6.4.35.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.35.0]
 		May 18, 2018
 		Sep 4, 2018
 		Mar 4, 2019

 		6.4.31.110
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.31.110]
 		Dec 12, 2017
 		May 18, 2017
 		Nov 18, 2018

 		6.4.31.109
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.31.109]
 		Nov 2, 2017
 		Dec 12, 2017
 		Jun 12, 2018

 		6.4.31.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.31.0]
 		Jul 6, 2017
 		Dec 12, 2017
 		Jun 12, 2018

 		6.4.27.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.27.0]
 		Jun 14, 2017
 		Dec 12, 2017
 		Jun 12, 2018

 		6.4.22.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.22.0]
 		Feb 27, 2017
 		Aug 6, 2017
 		Jun 12, 2018

 		6.4.17.133
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.17.133]
 		Nov 3, 2016
 		Jul 14, 2017
 		Feb 27, 2018

 		6.4.17.118
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.17.118]
 		Jul 21, 2016
 		May 28, 2017
 		Nov 3, 2017

 		6.4.17.102
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.17.102]
 		Apr 28, 2016
 		Aug 16, 2016
 		Aug 26, 2017

 		6.4.17.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.4.17.0]
 		Mar 15, 2016
 		Aug 16, 2016
 		Nov 18, 2016

 		6.3.31.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.3.31.0]
 		Aug 18, 2015
 		Aug 16, 2016
 		Nov 18, 2016

 		6.3.23.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.3.23.0]
 		Jun 16, 2015
 		Mar 31, 2016
 		Nov 18, 2016

 		6.2.10.902
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.2.10.902]
 		Mar 2, 2015
 		Mar 31, 2016
 		Feb 11, 2016

 		6.2.10.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.2.10.0]
 		Sep 24, 2014
 		Jun 18, 2015
 		Oct 28, 2015

 		6.1.17.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.1.17.0]
 		Aug 27, 2014
 		Apr 24, 2015
 		Jun 18, 2015

 		6.1.14.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.1.14.0]
 		Jul 8, 2014
 		Mar 2, 2015
 		Apr 24, 2015

 		6.0.66.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.66.0]
 		Feb 11, 2014
 		Oct 3, 2014
 		Mar 5, 2015

 		6.0.63.0
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.63.0]
 		Nov 14, 2013
 		Jul 8, 2014
 		Oct 9, 2014

 		6.0.59.2
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.59.2]
 		Oct 1, 2013
 		Feb 11, 2014
 		Jul 12, 2014

 		6.0.00.45
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.45]
 		Apr 23, 2013
 		Nov 14, 2013
 		May 29, 2014

 		6.0.00.43
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.43]
 		Apr 10, 2013
 		Apr 23, 2013
 		Dec 19, 2013

 		6.0.00.38
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.38]
 		Feb 20, 2013
 		Apr 10, 2013
 		Dec 6, 2013

 		6.0.00.37
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.37]
 		Feb 8, 2013
 		Feb 20, 2013
 		Oct 18, 2013

 		6.0.00.36
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.36]
 		Jan 30, 2013
 		Feb 8, 2013
 		Oct 6, 2013

 		6.0.00.35
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service#Version6.0.00.35]
 		Jan 14, 2013
 		Jan 30, 2013
 		Sep 27, 2013

 		5.X.XX.X
 		Apr 22, 2012
 		May 14, 2013
 		Sep 11, 2013

 		4.X.XX.X
 		Jan 27, 2010
 		Aug 20, 2012
 		Dec 18, 2012

 		3.X.XX.X
 		Mar 23, 2004
 		May 27, 2010
 		Sep 24, 2010

 		2.X.XX.X
 		Apr 23, 2002
 		Jul 21, 2004
 		Nov 18, 2004

Back to top 

RESOURCE BOOKING WEB APP

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		1.3.0003.0018
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.3.0003.0018]
 		Dec 5, 2018

 Development support ends when next version is released.
 Technical support ends 6 months after the next version is released. 

 		1.3.0003.0013
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.3.0003.0013]
 		Jan 5, 2018
 		Dec 5, 2018
 		May 5, 2019

 		1.3.0003.0002
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.3.0003.0002]
 		Feb 10, 2017
 		Jan 5, 2018
 		Jul 5, 2018

 		1.3.0003.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.3.0003.0000]
 		Aug 5, 2016
 		Feb 10, 2017
 		Aug 10, 2017

 		1.2.0009.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0009.0000]
 		Feb 22, 2016
 		Aug 5, 2016
 		May 11, 2017

 		1.2.0007.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0007.0005]
 		Dec 12, 2015
 		Feb 28, 2016
 		Nov 3, 2016

 		1.2.0007.0002
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0007.0002]
 		Aug 23, 2015
 		Dec 16, 2015
 		May 22, 2016

 		1.2.0006.0100
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0006.0100]
 		Apr 21, 2015
 		Sep 7, 2015
 		Mar 11, 2016

 		1.2.0006.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0006.0000]
 		Jan 27, 2015
 		Jun 16, 2015
 		Nov 21, 2015

 		1.2.0000.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.2.0000.0000]
 		Oct 2, 2014
 		Feb 4, 2015
 		Jul 20, 2015

 		1.1.0004.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.1.0004.0000]
 		Sep 10, 2014
 		Oct 20, 2014
 		Dec 9, 2014

 		1.0.0014.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.0.0014.0000]
 		Jul 8, 2014
 		Sep 18, 2014
 		Dec 9, 2014

 		1.0.0013.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app#Version1.0.0013.0000]
 		Jun 4, 2014
 		Jul 15, 2014
 		Oct 6, 2014

Back to top 

RESOURCE CENTRAL

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		4.1.0004.0042
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.1.0004.0042]
 		Jun 21, 2019

 		Hotfix 1

 		4.1.0003.0159
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.1.0003.0159]
 		Apr 10, 2019

 		Service Release 2

 		4.1.0002.0219
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.1.0002.0219]
 		Jan 11, 2019

 		Service Release 1

 		4.1.0001.0116
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.1.0001.0116]
 		Oct 31, 2018

 		4.0.0012.0002
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0012.0002]
 		Jun 21, 2019

 		Hotfix 7

 		4.0.0011.0047
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0011.0047]
 		Mar 19, 2019

 		Hotfix 6

 		4.0.0010.0050
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0010.0050]
 		Oct 23, 2018

 		Hotfix 5

 		4.0.0009.0024
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0009.0024]
 		Aug 1, 2018

 		Hotfix 4 update

 		4.0.0009.0023
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0009.0023]
 		Jul 6, 2018

 		Hotfix 4

 		4.0.0008.0011
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0008.0011]
 		May 18, 2018

 		Service Release 4

 		4.0.0006.0021
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0006.0021]
 		Feb 12, 2018

 		Hotfix 3

 		4.0.0005.0065
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0005.0065]
 		Dec 8, 2017

 		Service Release 3

 		4.0.0003.0134
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0003.0134]
 		Sep 22, 2017

 		Service Release 2

 		4.0.0002.0077
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0002.0077]
 		Jun 14, 2017

 		Service Release 1

 		4.0.0001.0376
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0001.0376]
 		May 17, 2017

 		Hotfix 2

 		4.0.0001.0375
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0001.0375]
 		Apr 26, 2017

 		Hotfix 1

 		4.0.0001.0371
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version4.0.0001.0371]
 		Jan 18, 2017

 		3.8.0013.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0013.0005]
 		Apr 9, 2018
 		Oct 31, 2018

 		Hotfix 12. Development support for 3.8.x ended with the release of
4.1.

 		3.8.0012.0012
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0012.0012]
 		Dec 8, 2017
 		Oct 31, 2018

 		Hotfix 11

 		3.8.0009.0007
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0009.0007]
 		Mar 6, 2017
 		Oct 31, 2018

 		Service Release 2

 		3.8.0006.0002
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0006.0002]
 		Nov 25, 2016
 		Oct 31, 2018

 		Hotfix 8 - Only Outlook add-ins

 		3.8.0006.0002
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0006.0002]
 		Nov 14, 2016
 		Oct 31, 2018

 		Hotfix 7

 		3.8.0005.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0005.0005]
 		Oct 19, 2016
 		Oct 31, 2018

 		Hotfix 6

 		3.8.0004.0082
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0004.0082]
 		Sep 8, 2016
 		Oct 31, 2018

 		Service Release 1

 		3.8.0004.0080
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0004.0080]
 		Aug 26, 2016
 		Oct 31, 2018

 		Service Release 1

 		3.8.0003.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0003.0003]
 		Mar 16, 2016
 		Oct 31, 2018

 		Hotfix 5

 		3.8.0002.0011
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0002.0011]
 		Feb 24, 2016
 		Oct 31, 2018

 		Hotfix 4

 		3.8.0001.0292
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0001.0292]
 		Dec 21, 2015
 		Oct 31, 2018

 		Hotfix 3

 		3.8.0001.0270
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0001.0270]
 		Oct 8, 2015
 		Oct 31, 2018

 		Hotfix 1

 		3.8.0001.0270
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0001.0270]
 		Oct 23, 2015
 		Oct 31, 2018

 		Hotfix 2 - Only Outlook add-ins

 		3.8.0001.0256
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0001.0256]
 		Aug 19, 2015
 		Oct 31, 2018

 		3.7.0010.0110
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0110]
 		Jun 10, 2015
 		Jan 18, 2017
 		Apr 30, 2019
 		Service Release 2. Technical support for 3.7.x ends 6 months after
the release of 4.1.

 		3.7.0010.0110
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0110]
 		Jul 6, 2015
 		Jan 18, 2017
 		Apr 30, 2019
 		Hotfix 5 - Only Outlook add-ins

 		3.7.0010.0092
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0092]
 		Mar 20, 2015
 		Jan 18, 2017
 		Apr 30, 2019
 		Service Release 1

 		3.7.0010.0070
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0070]
 		Jan 30, 2015
 		Jan 18, 2017
 		Apr 30, 2019
 		Hotfix 4

 		3.7.0010.0069
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0069]
 		Dec 15, 2014
 		Jan 18, 2017
 		Apr 30, 2019
 		Hotfix 3

 		3.7.0010.0035
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0035]
 		Oct 22, 2014
 		Jan 18, 2017
 		Apr 30, 2019
 		Hotfix 2

 		3.7.0010.0034
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0034]
 		Aug 20, 2014
 		Jan 18, 2017
 		Apr 30, 2019
 		Hotfix 1

 		3.7.0010.0033
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0010.0033]
 		Jun 30, 2014
 		Jan 18, 2017
 		Apr 30, 2019

 		3.7.0004.0008
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0004.0008]
 		May 12, 2014
 		Aug 24, 2015
 		Jan 16, 2017
 		Hotfix 3

 		3.7.0004.0006
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0004.0006]
 		Mar 6, 2014
 		Aug 24, 2015
 		Jan 16, 2017
 		Hotfix 2

 		3.7.0004.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0004.0005]
 		Nov 27, 2013
 		Aug 24, 2015
 		Jan 16, 2017

 		3.7.0004.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.7.0004.0005]
 		Jan 21, 2014
 		Aug 24, 2015
 		Jan 16, 2017
 		Hotfix 1 - Only Outlook add-ins

 		3.6.0002.0009
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0009]
 		May 21, 2014
 		Jul 15, 2014
 		Feb 11, 2016
 		Hotfix 8

 		3.6.0002.0008
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0008]
 		Apr 11, 2014
 		Jul 15, 2014
 		Feb 11, 2016
 		Hotfix 7

 		3.6.0002.0006
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0006]
 		Jan 20, 2014
 		Jul 15, 2014
 		Feb 11, 2016
 		Hotfix 6

 		3.6.0002.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0005]
 		Jan 2, 2014
 		Jul 15, 2014
 		Feb 11, 2016
 		Hotfix 5

 		3.6.0002.0003
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0002.0003]
 		Oct 21, 2013
 		Jul 15, 2014
 		Feb 11, 2016
 		Hotfix 4

 		3.6.0001.0019
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0001.0019]
 		Sep 16, 2013
 		Jul 15, 2014
 		Feb 11, 2016
 		Hotfix 3

 		3.6.0001.0018
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0001.0018]
 		Jun 12, 2013
 		Jul 15, 2014
 		Feb 11, 2016
 		Hotfix 1

 		3.6.0001.0018
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0001.0018]
 		Aug 13, 2013
 		Jul 15, 2014
 		Feb 11, 2016
 		Hotfix 2 - Only Outlook add-ins

 		3.6.0001.0017
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.6.0001.0017]
 		May 29, 2013
 		Jul 15, 2014
 		Feb 11, 2016

 		3.5.0008.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.5.0008.0000]
 		Jan 8, 2013
 		Nov 27, 2013
 		Jul 30, 2014

 		3.0.XXXX.XXXX
 		Jul 27, 2011
 		May 8, 2013
 		Sep 5, 2013

 		2.X.XXXX.XXXX
 		Jun 23, 2008
 		Jan 31, 2009
 		May 31, 2009

 		1.X.XXXX.XXXX
 		Feb 14, 2006
 		Feb 14, 2006
 		Feb 18, 2009

Back to top 

WEBTEAM CENTRAL

 		VERSION
 		RELEASE DATE
 Development
 Support End Date Technical
 Support End Date 		NOTES

 		5.08.01.0025
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.08.01.0025]
 		Feb 7, 2017

 Development support ends when next version is released.
 Technical support ends 12 months after next version is released. 

 		5.07.02.0035
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.07.02.0035]
 		Jun 28, 2016
 		Feb 7, 2017
 		Feb 7, 2018

 		5.07.01.0025
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.07.01.0025]
 		May 31, 2016
 		Jul 4, 2016
 		Oct 5, 2017
 		Only customer change request

 		5.07.00.0015
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.07.00.0015]
 		Apr 15, 2016
 		Jun 30, 2016
 		Jan 26, 2017

 		5.06.00.0005
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.06.00.0005]
 		Mar 14, 2016
 		May 15, 2016
 		Dec 11, 2016

 		5.05.01.0015
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.05.01.0015]
 		Sep 15, 2015
 		Apr 21, 2016
 		Nov 9, 2016

 		5.04.06.0035
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.04.06.0035]
 		Aug 3, 2015
 		Dec 14, 2015
 		May 12, 2016

 		5.03.04.0004
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.03.04.0004]
 		Mar 20, 2014
 		Aug 11, 2015
 		Mar 30, 2016

 		5.02.09.0009
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.02.09.0009]
 		Oct 18, 2013
 		Mar 20, 2014
 		Nov 15, 2014

 		5.00.08.0008
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.00.08.0008]
 		Apr 26, 2012
 		Oct 18, 2013
 		Jun 15, 2014

 		5.00.08.0001
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.00.08.0001]
 		Apr 12, 2011
 		Apr 26, 2012
 		Dec 22, 2012

 		5.00.03.0000
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.00.03.0000]
 		Feb 10, 2010
 		Apr 12, 2011
 		Dec 8, 2011

 		5.00.00.0024
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central#Version5.00.00.0024]
 		Jul 8, 2009
 		Feb 10, 2010
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<subject><![CDATA[Lifecycle for product support]]></subject>
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<contents><![CDATA[<h3><strong>Symptoms</strong></h3>
<p>Pending reservations are not being removed according to programmed schedule.</p>
<h3><strong>Cause</strong></h3>
<p>The pending reservations feature is governed by two RC parameters (ResourceFinder.PriorBooking and ResourceFinder.PriorBookingTime). Cleanup schedule is defined in the last of the two parameters, and the actual cleanup is performed by an SQL agent job named &ldquo;RC_AOD_DeletePrioBooking&rdquo;. This job is created, or modified if it already exists, when you save the parameter &ldquo;ResourceFinder.PriorBookingTime&rdquo;, providing the SQL user associated with RC has sufficient rights &ndash; which is typically not the case.</p>
<h3><strong>Resolution</strong></h3>
<p>Modify the user rights of the RC SQL user to be member of sysadmin group while the parameter change is implemented.&nbsp;</p>]]></contents>
<contentstext><![CDATA[SYMPTOMS

Pending reservations are not being removed according to programmed
schedule. 

CAUSE

The pending reservations feature is governed by two RC parameters
(ResourceFinder.PriorBooking and ResourceFinder.PriorBookingTime).
Cleanup schedule is defined in the last of the two parameters, and the
actual cleanup is performed by an SQL agent job named
"RC_AOD_DeletePrioBooking". This job is created, or modified if it
already exists, when you save the parameter
"ResourceFinder.PriorBookingTime", providing the SQL user associated
with RC has sufficient rights - which is typically not the case. 

RESOLUTION

Modify the user rights of the RC SQL user to be member of sysadmin
group while the parameter change is implemented. ]]></contentstext>
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<contents><![CDATA[<p><strong>Symptoms</strong></p>
<p>If opening one instance of recurring meeting &ldquo;Just this one&rdquo;.&nbsp; The interface of Resource Finder will show all date from the recurring meeting, but the change made in Resource Finder will only reflect on the one instance opening in Outlook</p>
<h3><strong>Cause</strong></h3>
<p>Resource Finder is not able to know that only one instance has been opened.</p>
<h3><strong>Workaround</strong></h3>
<p>Inside Resource Finder select the same date, that match the one instance opened from Outlook and make the necessary changes.</p>
<h3><strong>Status</strong></h3>
<p>This is a known issue in Resource Central.</p>
<h3><strong>Properties</strong></h3>
<p>Version 3.x<br /> TFS #762</p>]]></contents>
<contentstext><![CDATA[SYMPTOMS 

If opening one instance of recurring meeting "Just this one". The
interface of Resource Finder will show all date from the recurring
meeting, but the change made in Resource Finder will only reflect on
the one instance opening in Outlook 

CAUSE

Resource Finder is not able to know that only one instance has been
opened. 

WORKAROUND

Inside Resource Finder select the same date, that match the one
instance opened from Outlook and make the necessary changes. 

STATUS

This is a known issue in Resource Central. 

PROPERTIES

Version 3.x
 TFS #762]]></contentstext>
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<subject><![CDATA[Modify one instance of a recurring meeting using Resource Finder]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<table border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td width="439">
<p><strong>Description of change(s)</strong></p>
</td>
<td width="439">
<p><strong>How RC acts in each situation</strong></p>
</td>
</tr>
<tr>
<td width="439">
<p>Reduce number of child resources in the VR</p>
</td>
<td width="439">
<p><br />If user views the timeslot booked with the removed child resource:</p>
<p>- In Daily Tasks &agrave; Overview: That timeslot is NOT MARKED</p>
<p>- In ResourceFinder &agrave; Resource list: That timeslot is MARKED</p>
</td>
</tr>
<tr>
<td width="439">
<p>Reduce/increase number of child resources in the VR, then update old VR reservation (change date, time, subject, etc.)</p>
</td>
<td width="439">
<p><br />Changed Reservation email is sent to Organizer meanwhile the reservation for VR should have been cancelled and new reservations for child resources should have been created.</p>
</td>
</tr>
<tr>
<td width="439">
<p>VR&rsquo;s number of child resources in Outlook is different from that in RC backend</p>
</td>
<td width="439">
<p><br />Reservation and order booked over the VR are canceled</p>
</td>
</tr>
</tbody>
</table>
<h3><strong>Resolution</strong></h3>
<p>These have been confirmed as defects and will be reviewed for a future release of the product.</p>
<h3><strong>Properties</strong></h3>
<p><strong>Reference</strong>: TFS #2014;&nbsp;TFS #2028;&nbsp;TFS #1998</p>]]></contents>
<contentstext><![CDATA[

	DESCRIPTION OF CHANGE(S)   

	HOW RC ACTS IN EACH SITUATION  

	Reduce number of child resources in the VR   

If user views the timeslot booked with the removed child resource: 

	- In Daily Tasks à Overview: That timeslot is NOT MARKED 

	- In ResourceFinder à Resource list: That timeslot is MARKED  

	Reduce/increase number of child resources in the VR, then update old
VR reservation (change date, time, subject, etc.)   

Changed Reservation email is sent to Organizer meanwhile the
reservation for VR should have been cancelled and new reservations for
child resources should have been created.  

	VR's number of child resources in Outlook is different from that in
RC backend   

Reservation and order booked over the VR are canceled  

RESOLUTION

	These have been confirmed as defects and will be reviewed for a
future release of the product. 

PROPERTIES

	REFERENCE: TFS #2014; TFS #2028; TFS #1998]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Ariadne System to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operating System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows Server 2012 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2012 R2 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2016 (FULL)<br /><br /><strong>Note:</strong>Operating system is only supported in English language</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>SQL Server</strong><br />Microsoft SQL Server 2012 SP4 (Extended Support &ndash; see note *)<br />Microsoft SQL Server 2014 SP2 <br />Microsoft SQL Server 2016 SP2<br />Microsoft SQL Server 2017<br /><br /><strong>Note:</strong>SQL Server is only supported in English language <br /><br /><strong>Other</strong><br />Microsoft .NET Framework version 4.5.1</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Recommended hardware configuration depends on your company size. Find out minimal hardware requirement in the table below<br /><br />CPU: 2 cores, 2 GHz<br />RAM: 4 GB <br />Disk: 25 GB (depends on amount of media in use)<br /></span></span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Client Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>Internet browser</strong><br />Internet Explorer 11<br />FireFox 31<br /><br /><strong>Other</strong><br />Silverlight 5.1</span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle policy<br /></strong> Product support Lifecycle policy for&nbsp;Ariadne System &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#Ariadne">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Ariadne System to work properly 

SERVER COMPONENTS 		REQUIREMENT

Operating System 

Windows Server 2012 (FULL) (Extended Support - see note *)
Windows Server 2012 R2 (FULL) (Extended Support - see note *)
Windows Server 2016 (FULL)

NOTE:Operating system is only supported in English language 

Software 

SQL SERVER
Microsoft SQL Server 2012 SP4 (Extended Support - see note *)
Microsoft SQL Server 2014 SP2 
Microsoft SQL Server 2016 SP2
Microsoft SQL Server 2017

NOTE:SQL Server is only supported in English language 

OTHER
Microsoft .NET Framework version 4.5.1 

Hardware 

Recommended hardware configuration depends on your company size. Find
out minimal hardware requirement in the table below

CPU: 2 cores, 2 GHz
RAM: 4 GB 
Disk: 25 GB (depends on amount of media in use)

CLIENT COMPONENTS 		REQUIREMENT

Software 

INTERNET BROWSER
Internet Explorer 11
FireFox 31

OTHER
Silverlight 5.1 

Product support Lifecycle policy
 Product support Lifecycle policy for Ariadne System can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#Ariadne]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

.]]></contentstext>
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<contents><![CDATA[<h3>&nbsp;</h3>
<h3><strong>Attendee functionality</strong></h3>
<p>The ability to have a free/busy calendar overview of the individual attendees shown in ResourceFinder is not yet supported by version 3.6.</p>
<p><strong>Work around:&nbsp;</strong>Use the scheduling Assistant functionality within Microsoft Outlook&reg;.</p>
<p><strong>Status:&nbsp;</strong>This feature will be available in a later release, not yet estimated.</p>
<p>Reference: #1157</p>
<hr />
<p><strong>Customized reports</strong></p>
<p>In few cases, we have seen that customized reports need to be &lsquo;upgraded&rsquo; / modified before working successfully with Resource Central version 3.6. This is due to native database changes within Resource Central.</p>
<p><strong>Work around:</strong>&nbsp;Contact Add-On Products support for further information or to order an analysis of your reports.</p>
<div><hr /></div>
<h3><strong>Booking a light resource</strong></h3>
<p>Resource Central displays, wrongly, warning messages when booking a light resource. The meeting organizer is hereby informed that &lsquo;no order&rsquo; has been entered. This warning message is controlled by using the Resource Central parameter called &ldquo;ResourceFinder.MsgForNoOrder&rdquo; see &ldquo;Resource Central - Parameter guide&rdquo; for more information.</p>
<p><strong>Work around:</strong> Warning message can be disabled by updating the &ldquo;ResourceFinder.MsgForNoOrder&rdquo; parameter to be equal to &ldquo;0&rdquo; (zero).</p>
<p><strong>Status:</strong> Fix is scheduled to be available in Resource Central version 3.7.</p>
<p>Reference: #761<span style="text-decoration: underline;"><br /></span></p>
<div><hr size="2" /></div>
<h3><strong>Adding mailbox to resource using the Wizard</strong></h3>
<p>When adding a SMTP address to a given resource using the wizard, the system does not provide a lookup of SMTP addresses which are available thru RealTime Service. Instead the lookup is done from the Active Directory.</p>
<p><strong>Work around:</strong> Only select SMTP addresses from the Active Directory which already have been added as a resource in RealTime Service.</p>
<p><strong>Status:</strong>&nbsp;This functionality will be available in a later release, not yet estimated</p>
<p>Reference: #644</p>
<div><hr size="2" /></div>
<h3><strong>Invalid License/License expired message shown in e-mails</strong></h3>
<p>In some cases, the system will show an Invalid License/License expired message in emails send from Resource Central</p>
<p><strong>Work around:</strong>&nbsp;Upload the license file again to Resource Central</p>
<p><strong>Status:</strong>&nbsp;Fix is scheduled to be available in Resource Central version 3.7.</p>
<p>Reference: #758</p>
<hr />
<h3><strong>ResourceFinder&nbsp;does not sort locations correctly</strong></h3>
<p>Our Outlook&reg; add-in, ResourceFinder, does not display locations / categories in the same order which they are displayed in the backend.</p>
<p><strong>Status:</strong> Hotfix 1 (3.6.0001.0018) for Resource Central version 3.6 is now available and can be acquired separately by contacting our support.</p>
<p>Reference: #1635, #1636</p>
<hr />
<h3><strong>Issues within the Outlook&reg; add-in, ResourceFinder</strong></h3>
<p>The following issues have been found and corrected within our Outlook&reg; add-in for Resource Central.</p>
<p><strong>Cannot keep the check mark for selected resources:<br /></strong>In some situations, selected resources are not check marked correctly inside ResourceFinder when reopening a meeting.</p>
<p><strong>Missing Outlook&reg; version check in installation package:&nbsp;<br /></strong>When installing the Resource Central Outlook&reg; add-in, the installer doesn&rsquo;t perform the required check for the correct Outlook&reg; version. Hereby making it possible to install a non compliant add-in on the current installed Outlook&reg; version. Please make the needed check manually.</p>
<p><strong>Dupplicate add-in entry in Remove/Uninstall Program:&nbsp;<br /></strong>This issue is seen when a user installs tth RC add-in in RC 3.6 hotfix 1 (ResourceCentralAddin2010And2013.32bitv3.09.0016.msi) on a computer where ResourceCentralAddin2010And2013.32bitv3.09.0013.msi was installed previously</p>
<p><strong>Status:</strong>&nbsp;Hotfix 2 (13 Aug 2013) for Resource Central version 3.6 is now available and can be acquired separately by contacting our Add-On Products support.</p>
<p>Reference: #1596, #1775, #1433, #1724</p>
<hr />
<h3><strong>Script error when running ResourceFinder first time after upgrade</strong></h3>
<p>When you upgrade to a new version or Resource Central, old cookies &amp; caches of previous version is still existing locally and wrongly used by the new version.&nbsp;</p>
<p><strong>Work around:</strong> Close the error message window and press CTRL-F5 to refresh cache - in some situations,&nbsp;it will be necessary&nbsp;to clear the cache of Internet Explore.</p>
<p><strong>Status:</strong> Hotfix 4 for Resource Central version 3.6 is now available and can be acquired separately by contacting our Add-On Products support.</p>
<p>Reference: #2708</p>]]></contents>
<contentstext><![CDATA[

ATTENDEE FUNCTIONALITY

	The ability to have a free/busy calendar overview of the individual
attendees shown in ResourceFinder is not yet supported by version 3.6.


	WORK AROUND: Use the scheduling Assistant functionality within
Microsoft Outlook®. 

	STATUS: This feature will be available in a later release, not yet
estimated. 

	Reference: #1157 
-------------------------

	CUSTOMIZED REPORTS 

	In few cases, we have seen that customized reports need to be
'upgraded' / modified before working successfully with Resource
Central version 3.6. This is due to native database changes within
Resource Central. 

	WORK AROUND: Contact Add-On Products support for further information
or to order an analysis of your reports. 
-------------------------

BOOKING A LIGHT RESOURCE

	Resource Central displays, wrongly, warning messages when booking a
light resource. The meeting organizer is hereby informed that 'no
order' has been entered. This warning message is controlled by using
the Resource Central parameter called "ResourceFinder.MsgForNoOrder"
see "Resource Central - Parameter guide" for more information. 

	WORK AROUND: Warning message can be disabled by updating the
"ResourceFinder.MsgForNoOrder" parameter to be equal to "0" (zero). 

	STATUS: Fix is scheduled to be available in Resource Central version
3.7. 

	Reference: #761

-------------------------

ADDING MAILBOX TO RESOURCE USING THE WIZARD

	When adding a SMTP address to a given resource using the wizard, the
system does not provide a lookup of SMTP addresses which are available
thru RealTime Service. Instead the lookup is done from the Active
Directory. 

	WORK AROUND: Only select SMTP addresses from the Active Directory
which already have been added as a resource in RealTime Service. 

	STATUS: This functionality will be available in a later release, not
yet estimated 

	Reference: #644 
-------------------------

INVALID LICENSE/LICENSE EXPIRED MESSAGE SHOWN IN E-MAILS

	In some cases, the system will show an Invalid License/License
expired message in emails send from Resource Central 

	WORK AROUND: Upload the license file again to Resource Central 

	STATUS: Fix is scheduled to be available in Resource Central version
3.7. 

	Reference: #758 
-------------------------

RESOURCEFINDER DOES NOT SORT LOCATIONS CORRECTLY

	Our Outlook® add-in, ResourceFinder, does not display locations /
categories in the same order which they are displayed in the backend. 

	STATUS: Hotfix 1 (3.6.0001.0018) for Resource Central version 3.6 is
now available and can be acquired separately by contacting our
support. 

	Reference: #1635, #1636 
-------------------------

ISSUES WITHIN THE OUTLOOK® ADD-IN, RESOURCEFINDER

	The following issues have been found and corrected within our
Outlook® add-in for Resource Central. 

	Cannot keep the check mark for selected resources:
In some situations, selected resources are not check marked correctly
inside ResourceFinder when reopening a meeting. 

	Missing Outlook® version check in installation package: 
When installing the Resource Central Outlook® add-in, the installer
doesn't perform the required check for the correct Outlook® version.
Hereby making it possible to install a non compliant add-in on the
current installed Outlook® version. Please make the needed check
manually. 

	Dupplicate add-in entry in Remove/Uninstall Program: 
This issue is seen when a user installs tth RC add-in in RC 3.6 hotfix
1 (ResourceCentralAddin2010And2013.32bitv3.09.0016.msi) on a computer
where ResourceCentralAddin2010And2013.32bitv3.09.0013.msi was
installed previously 

	STATUS: Hotfix 2 (13 Aug 2013) for Resource Central version 3.6 is
now available and can be acquired separately by contacting our Add-On
Products support. 

	Reference: #1596, #1775, #1433, #1724 
-------------------------

SCRIPT ERROR WHEN RUNNING RESOURCEFINDER FIRST TIME AFTER UPGRADE

	When you upgrade to a new version or Resource Central, old cookies &
caches of previous version is still existing locally and wrongly used
by the new version.  

	WORK AROUND: Close the error message window and press CTRL-F5 to
refresh cache - in some situations, it will be necessary to clear the
cache of Internet Explore. 

	STATUS: Hotfix 4 for Resource Central version 3.6 is now available
and can be acquired separately by contacting our Add-On Products
support. 

	Reference: #2708]]></contentstext>
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<contents><![CDATA[<p class="BasicParagraph">Resource Central is our complete meeting room and resource booking tool for Outlook&reg; allowing you to schedule meetings in less than 2 minutes. The roadmap provides an overview of major features in future releases. It&rsquo;s intended as long-term guidance and not as a guarantee of future releases as our development priorities change based on customer feedback. The roadmap is therefore updated at a regular basis.<br /><br />We value our customer wishes, if you have a request for a feature, please <span style="text-decoration: underline;"><a href="http://www.add-on.com/support/index.php?/Tickets/Submit">let us know</a></span>. For a list of past releases and features, go to the product&rsquo;s <span style="text-decoration: underline;"><a href="http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">revision history</a></span></p>
<p class="BasicParagraph">This page was last modified on 25 October 2013.</p>
<h3><strong>Planned features Resource Central 3.7 (estimated release 29 November 2013)*</strong></h3>
<p>*Version 3.7 was original planned to be released Q3 2013. We are sorry for any inconvenience this delay may have caused you. &nbsp;</p>
<ul>
<li><strong>Order video conferencing when scheduling meetings</strong><br />New scheduling process allowing users to send orders for video connection between multiple resources to service desks</li>
<li><strong>One step ordering for virtual resources</strong><br />Easier and time-saving ordering with only one order form when scheduling meetings involving virtual resources</li>
<li><strong>Additional languages<br /></strong>Resource Central is continuously developed to meet customer requests for additional languages. Resource Central 3.7 features Italian in the backend as well as improvements in for example Finnish. For a list of available languages, please visit <span style="text-decoration: underline;"><a href="http://www.add-on.com/products-en/booking-solution-en.html">the product page</a></span></li>
<li><strong>Support for Outlook&reg; delegate functionality<br /></strong>Improved workflow in Resource Central ensuring full support of the Outlook&reg; delegate functionality</li>
<li><strong>Database maintenance</strong><br />Expanded support for enterprise clients</li>
<li><strong>Improved customer support</strong><br />Enhanced logging ensures even better support of our customer</li>
<li><strong>New and improved editor for creating order forms</strong></li>
</ul>
<h3><strong>Planned features Resource Central 3.8</strong></h3>
<ul>
<li>Support for Office 365/Exchange Online</li>
<li>Moving orders across resources</li>
<li>Mass modifications of recurring meetings</li>
<li>Support in Windows 7 and 8 for camera and scanning in the visitor module</li>
<li>Ability for organizers to view past orders</li>
<li>New standard report with price list overview</li>
<li>Browser independent printing of reports</li>
<li>Support for IE8+ in normal mode</li>
<li>Improved order form management, for example list which order forms use a specific property and which resources uses a specific order form</li>
<li>Activate and deactivate items</li>
</ul>]]></contents>
<contentstext><![CDATA[

	Resource Central is our complete meeting room and resource booking
tool for Outlook® allowing you to schedule meetings in less than 2
minutes. The roadmap provides an overview of major features in future
releases. It's intended as long-term guidance and not as a guarantee
of future releases as our development priorities change based on
customer feedback. The roadmap is therefore updated at a regular
basis.

We value our customer wishes, if you have a request for a feature,
please let us know [1]. For a list of past releases and features, go
to the product's revision history [2] 

	This page was last modified on 25 October 2013. 

PLANNED FEATURES RESOURCE CENTRAL 3.7 (ESTIMATED RELEASE 29 NOVEMBER
2013)*

	*Version 3.7 was original planned to be released Q3 2013. We are
sorry for any inconvenience this delay may have caused you.  

	* ORDER VIDEO CONFERENCING WHEN SCHEDULING MEETINGS
New scheduling process allowing users to send orders for video
connection between multiple resources to service desks 
	* ONE STEP ORDERING FOR VIRTUAL RESOURCES
Easier and time-saving ordering with only one order form when
scheduling meetings involving virtual resources 
	* Additional languages
Resource Central is continuously developed to meet customer requests
for additional languages. Resource Central 3.7 features Italian in the
backend as well as improvements in for example Finnish. For a list of
available languages, please visit the product page [3] 
	* Support for Outlook® delegate functionality
Improved workflow in Resource Central ensuring full support of the
Outlook® delegate functionality 
	* DATABASE MAINTENANCE
Expanded support for enterprise clients 
	* IMPROVED CUSTOMER SUPPORT
Enhanced logging ensures even better support of our customer 	* NEW
AND IMPROVED EDITOR FOR CREATING ORDER FORMS

PLANNED FEATURES RESOURCE CENTRAL 3.8

 	* Support for Office 365/Exchange Online
 	* Moving orders across resources
 	* Mass modifications of recurring meetings
 	* Support in Windows 7 and 8 for camera and scanning in the visitor
module
 	* Ability for organizers to view past orders
 	* New standard report with price list overview
 	* Browser independent printing of reports
 	* Support for IE8+ in normal mode
 	* Improved order form management, for example list which order forms
use a specific property and which resources uses a specific order form
 	* Activate and deactivate items



Links:
------
[1] http://www.add-on.com/support/index.php?/Tickets/Submit
[2]
http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central
[3] http://www.add-on.com/products-en/booking-solution-en.html
]]></contentstext>
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<contents><![CDATA[<p>Administrator Guide for Ariadne frontend for Windows based digital sign, document revision 1.9 is available in pdf format below.&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Administrator Guide for Ariadne frontend for Windows based digital
sign, document revision 1.9 is available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<p>Installation&nbsp;Guide for Ariadne frontend for Windows based digital sign, document revision 1.17 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Installation Guide for Ariadne frontend for Windows based digital
sign, document revision 1.17 is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Documentation is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Documentation is available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<p>Administrator Guide for Ariadne ver. 3.15 document revision 2.16 is available in pdf format below.&nbsp;</p>
<p>Gives a detailed listing of the features in the administrator interface</p>]]></contents>
<contentstext><![CDATA[Administrator Guide for Ariadne ver. 3.15 document revision 2.16 is
available in pdf format below. 

Gives a detailed listing of the features in the administrator
interface]]></contentstext>
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<contents><![CDATA[<p>Documentation is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[

	Documentation is available in pdf format below. 

	 ]]></contentstext>
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<contents><![CDATA[<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="font-size: x-small;"><span style="color: #454545;"><span style="font-family: Arial;">Component</span></span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="font-size: x-small;"><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="font-size: x-small;"><span style="color: #454545;"><span style="font-family: Arial;">Operation System</span></span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="font-size: x-small;"><span style="color: #454545;"><span style="font-family: Arial;">Windows 7<br />Windows 8</span></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="font-size: x-small;"><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="font-size: x-small;"><span style="color: #454545;"><span style="font-family: Arial;">Microsoft Outlook 2007, 2010 or 2013<br /><br /></span></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="font-size: x-small;"><span style="color: #454545;"><span style="font-family: Arial;">Other</span></span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="font-size: x-small;"><span style="color: #454545;"><span style="font-family: Arial;">Connection to Microsoft Exchange Server 2007, 2010<br />10 MB free hard-disk space</span></span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Last updated: </strong>June 11, 2014</p>]]></contents>
<contentstext><![CDATA[COMPONENT 		REQUIREMENT

Operation System 

Windows 7
Windows 8 

Software 

Microsoft Outlook 2007, 2010 or 2013

Other 

Connection to Microsoft Exchange Server 2007, 2010
10 MB free hard-disk space 

LAST UPDATED: June 11, 2014]]></contentstext>
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<contents><![CDATA[<h2>Symptoms</h2>
<p>If you have low vision, need larger fonts, or need high-contrast colors.</p>
<h2>Resolution</h2>
<h3>To specify website fonts and colors</h3>
<p>1. Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.</p>
<p>2. Click the Tools button, and then click Internet Options.</p>
<p>3. Click the General tab, and then do one or both of the following:</p>
<p>&bull; To change the font, click Fonts. Specify the fonts you want to use, and then click OK.</p>
<p>&bull; To change colors, click Colors, and then clear the Use Windows colors check box. Click each color box, click the color you want to switch to, and then click OK. When you're done choosing colors, click OK.</p>
<p>4. Click OK.</p>
<h3>To override website font and color settings</h3>
<p>1. Open Internet Explorer by clicking the Start button Picture of the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.</p>
<p>2. Click the Tools button, and then click Internet Options.</p>
<p>3. Click the General tab, and then click Accessibility.</p>
<p>4. Select the Ignore colors specified on webpages, Ignore font styles specified on webpages, and Ignore font sizes specified on webpages check boxes, click OK, and then click OK again.</p>
<h2>Properties</h2>
<p>Resource Central, WebTeam Central</p>]]></contents>
<contentstext><![CDATA[

SYMPTOMS

	If you have low vision, need larger fonts, or need high-contrast
colors. 

RESOLUTION

TO SPECIFY WEBSITE FONTS AND COLORS

	1. Open Internet Explorer by clicking the Start button Picture of the
Start button. In the search box, type Internet Explorer, and then, in
the list of results, click Internet Explorer. 

	2. Click the Tools button, and then click Internet Options. 

	3. Click the General tab, and then do one or both of the following: 

	* To change the font, click Fonts. Specify the fonts you want to use,
and then click OK. 

	* To change colors, click Colors, and then clear the Use Windows
colors check box. Click each color box, click the color you want to
switch to, and then click OK. When you're done choosing colors, click
OK. 

	4. Click OK. 

TO OVERRIDE WEBSITE FONT AND COLOR SETTINGS

	1. Open Internet Explorer by clicking the Start button Picture of the
Start button. In the search box, type Internet Explorer, and then, in
the list of results, click Internet Explorer. 

	2. Click the Tools button, and then click Internet Options. 

	3. Click the General tab, and then click Accessibility. 

	4. Select the Ignore colors specified on webpages, Ignore font styles
specified on webpages, and Ignore font sizes specified on webpages
check boxes, click OK, and then click OK again. 

PROPERTIES

	Resource Central, WebTeam Central]]></contentstext>
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<subject><![CDATA[Internet Explorer accessibility options]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Digital Sign Service for Windows based Signs to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Component</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">OS</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows 7 Professionel or Enterprise (Extended Support &ndash; see note *)<br />Windows 7 Embedded Standard (see note **)<br />Windows 8 Pro or Entreprise (Extended Support &ndash; see note *)<br />Windows 8.1 Pro or Entreprise<br />Windows 10 Pro or Enterprise<br /><br />** Only supported together with certified Modulex hardware</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">.NET 4.5.1<br /></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Other</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Connection to Digital Sign Service Server<br /><br />Standard (sample) screen templates are avalible in the following screen resolutions<br /><br />Door Signs:<br />640 X 480 (4:3) <br />1024 X 768 (4:3) <br />1680 X 1050 (8:5)<br />1920 X 1080 (16:9)<br /><br />Meeting Directory Signs:<br />768 X 1024 (4:3)<br />768 X 1366 (9:16) <br />1080 X 1920 (9:16)<br />1366 X 768 (16:9)<br />1920 X 1080 (16:9)<br /></span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle<br /></strong> Product support Lifecycle policy for&nbsp;Digital Sign Service for Windows based Signs &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceforWindowsbasedsign">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Digital Sign Service for Windows based Signs to work properly 

COMPONENT 		REQUIREMENT

OS 

Windows 7 Professionel or Enterprise (Extended Support - see note *)
Windows 7 Embedded Standard (see note **)
Windows 8 Pro or Entreprise (Extended Support - see note *)
Windows 8.1 Pro or Entreprise
Windows 10 Pro or Enterprise

** Only supported together with certified Modulex hardware 

Software 

.NET 4.5.1

Other 

Connection to Digital Sign Service Server

Standard (sample) screen templates are avalible in the following
screen resolutions

Door Signs:
640 X 480 (4:3) 
1024 X 768 (4:3) 
1680 X 1050 (8:5)
1920 X 1080 (16:9)

Meeting Directory Signs:
768 X 1024 (4:3)
768 X 1366 (9:16) 
1080 X 1920 (9:16)
1366 X 768 (16:9)
1920 X 1080 (16:9)

Product support Lifecycle
 Product support Lifecycle policy for Digital Sign Service for Windows
based Signs can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceforWindowsbasedsign]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

.]]></contentstext>
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<contents><![CDATA[<p>Template Design Guide for Digital Sign for Windows&nbsp;document revision 1.10 is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Template Design Guide for Digital Sign for Windows document revision
1.10 is available in pdf format below. 

 ]]></contentstext>
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<subject><![CDATA[Digital Sign for Windows based signs - Design Guide]]></subject>
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<contents><![CDATA[<p>User Guide for Digital Sign Service for Windows based signs document revision 1.18 is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[User Guide for Digital Sign Service for Windows based signs document
revision 1.18 is available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Digital Sign Service for Windows based sign&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceforWindowsbasedsign">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version2.03.01.0024(Oktober31,2018)"></a></p>
<h3><strong>Version 2.03.01.0024 (Oktober 31, 2018)</strong></h3>
<ul>
<li>Fixed 7049999: CPU usage issue.</li>
</ul>
<p><a name="Version2.02.04.0075(April14,2016)"></a></p>
<h3><strong>Version 2.02.04.0075 (April 14, 2016)</strong></h3>
<ul>
<li>Fixed 70494: Incorrect use of timezone could cause meetings to be displayed one hour late.</li>
</ul>
<p><a name="Version2.02.03.0065(February26,2016)"></a></p>
<h3><strong>Version 2.02.03.0065 (February 26, 2016)</strong></h3>
<ul>
<li>New 40423: New meeting directory sign type</li>
<li>New 42183: Treat meeting rooms as occupied minutes before actually start</li>
<li>New 42301: Show video on Door Sign and Meeting Directory</li>
<li>New 44967: Implement restart application functionality</li>
<li>New 49285: New Meeting Directory sample templates included</li>
<li>New 58641: Implement power save functionality</li>
<li>New 61637: New Roll on offset for appointments</li>
<li>Fixed 40424: Property not supported for object "LabelNoAppointmentMessage"</li>
<li>Fixed 42244: Cannot load rooms when 218 rooms or more are added</li>
<li>Fixed 48200: Set default value of "Restart every day at"</li>
<li>Fixed 48342: Cannot sort by "Resource Name" in case having the same start and end time</li>
<li>Fixed 48351: Still display paging in case "no meetings today"</li>
<li>Fixed 48367: Incorrect default value of the tag DelayBeforeRepeat</li>
<li>Fixed 48408: Cannot keep the value of template in Door Sign</li>
<li>Fixed 49274: Incorrect order when moving up or down more than 4 resource name at the same time</li>
<li>Fixed 49302: Wrong display in DSS4Win when removing one group and add another one</li>
<li>Fixed 49317: Cannot remove room in DSS4Win after removing room in DSS for server</li>
<li>Fixed 49337: Fix issues related to designing template</li>
<li>Fixed 55317: Cannot display all texts when appointment title so long</li>
<li>Fixed 55502: Confirm meeting still displays on the second day of appointment</li>
<li>Fixed 55503: Cannot display confirmation message with appointment that has start time &gt; current time</li>
<li>Fixed 57354: Remove the possibility to enter seconds for restart</li>
<li>Fixed 57357: No hand icon when not able to click on the logo</li>
<li>Fixed 58253: Scaling in portrait screen is wrong</li>
<li>Fixed 58681: Update user guide</li>
<li>Fixed 58690: Cannot book a new meeting although it's still available to book</li>
<li>Fixed 58708: It didn't cover case block time &gt; treat meeting time &gt; confirm time</li>
<li>Fixed 60425: Timeline slider, hide/show a couple of time during a booking process</li>
<li>Fixed 60426: Not possible to select the already select value in the dropdown boxes</li>
<li>Fixed 61580: Only one meeting in one room can be in progress (RED)</li>
<li>Fixed 61649: Hide mouse cursor</li>
<li>Fixed 63533: Lost calendar rule when switching from Meeting directory to door sign</li>
<li>Fixed 63639: Remove the text "Please tap the screen to end/extend current meeting" when start time of app1 - current time less than treat meeting</li>
<li>Fixed 63650: DSS4Win error after user change Time zone of PC</li>
<li>Fixed 61663: Update FAQ document</li>
<li>Fixed 63686: Lack of extend button</li>
<li>Fixed 63697: Lost the text "Please confirm the meeting....." when clicking on Extend or End Now button</li>
<li>Fixed 64520: Status line on Meeting Directory Sign is changed from red to green in some seconds and repeat</li>
<li>Fixed 64525: The text "Next meeting starts shortly" still displays while no appointment displays</li>
<li>Fixed 64551: Error message about selecting template when having more than two languages</li>
</ul>
<p><a name="Version2.01.00.00010"></a></p>
<h3><strong>Version 2.01.00.00010 (November 6, 2014)</strong></h3>
<ul>
<li>New 16676: Upgrade .NET framework version from 3.5 to 4.5.1</li>
<li>New 15041: Migrate the installer project from using InstallShield 2009 to InstallShield 2014</li>
<li>Fixed: 11202;11217; 16703: Various issues</li>
</ul>
<p><a name="Version2.00.02.0005"></a></p>
<h3><strong>Version 2.00.02.0005 (June 6, 2014)</strong></h3>
<ul>
<li>New: Template has been reviewed and modified with more flexible layout options</li>
<li>New: Standard templates (Modern and Terminal) have been added</li>
<li>New: Standard templates available in following screen resolutions: 640x480, 1024x768, 1680x1050, 1920x1080</li>
<li>New: Support for changing background image</li>
<li>New: Options dialog has been adjusted</li>
<li>New: Logo can be changed directly from the options dialog</li>
<li>New: Date and time format follow OS setup</li>
<li>New: Support for different time zones</li>
<li>Fixed: Various issues</li>
</ul>
<p><a name="Version1.2.5.6"></a></p>
<h3><strong>Version 1.2.5.6 (February 26, 2013)</strong></h3>
<ul>
<li>Initial release</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Digital Sign Service for Windows
based sign can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceforWindowsbasedsign]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 2.03.01.0024 (OKTOBER 31, 2018)

 	* Fixed 7049999: CPU usage issue.

VERSION 2.02.04.0075 (APRIL 14, 2016)

 	* Fixed 70494: Incorrect use of timezone could cause meetings to be
displayed one hour late.

VERSION 2.02.03.0065 (FEBRUARY 26, 2016)

 	* New 40423: New meeting directory sign type
 	* New 42183: Treat meeting rooms as occupied minutes before actually
start
 	* New 42301: Show video on Door Sign and Meeting Directory
 	* New 44967: Implement restart application functionality
 	* New 49285: New Meeting Directory sample templates included
 	* New 58641: Implement power save functionality
 	* New 61637: New Roll on offset for appointments
 	* Fixed 40424: Property not supported for object
"LabelNoAppointmentMessage"
 	* Fixed 42244: Cannot load rooms when 218 rooms or more are added
 	* Fixed 48200: Set default value of "Restart every day at"
 	* Fixed 48342: Cannot sort by "Resource Name" in case having the
same start and end time
 	* Fixed 48351: Still display paging in case "no meetings today"
 	* Fixed 48367: Incorrect default value of the tag DelayBeforeRepeat
 	* Fixed 48408: Cannot keep the value of template in Door Sign
 	* Fixed 49274: Incorrect order when moving up or down more than 4
resource name at the same time
 	* Fixed 49302: Wrong display in DSS4Win when removing one group and
add another one
 	* Fixed 49317: Cannot remove room in DSS4Win after removing room in
DSS for server
 	* Fixed 49337: Fix issues related to designing template
 	* Fixed 55317: Cannot display all texts when appointment title so
long
 	* Fixed 55502: Confirm meeting still displays on the second day of
appointment
 	* Fixed 55503: Cannot display confirmation message with appointment
that has start time > current time
 	* Fixed 57354: Remove the possibility to enter seconds for restart
 	* Fixed 57357: No hand icon when not able to click on the logo
 	* Fixed 58253: Scaling in portrait screen is wrong
 	* Fixed 58681: Update user guide
 	* Fixed 58690: Cannot book a new meeting although it's still
available to book
 	* Fixed 58708: It didn't cover case block time > treat meeting time
> confirm time
 	* Fixed 60425: Timeline slider, hide/show a couple of time during a
booking process
 	* Fixed 60426: Not possible to select the already select value in
the dropdown boxes
 	* Fixed 61580: Only one meeting in one room can be in progress (RED)
 	* Fixed 61649: Hide mouse cursor
 	* Fixed 63533: Lost calendar rule when switching from Meeting
directory to door sign
 	* Fixed 63639: Remove the text "Please tap the screen to end/extend
current meeting" when start time of app1 - current time less than
treat meeting
 	* Fixed 63650: DSS4Win error after user change Time zone of PC
 	* Fixed 61663: Update FAQ document
 	* Fixed 63686: Lack of extend button
 	* Fixed 63697: Lost the text "Please confirm the meeting....." when
clicking on Extend or End Now button
 	* Fixed 64520: Status line on Meeting Directory Sign is changed from
red to green in some seconds and repeat
 	* Fixed 64525: The text "Next meeting starts shortly" still displays
while no appointment displays
 	* Fixed 64551: Error message about selecting template when having
more than two languages

VERSION 2.01.00.00010 (NOVEMBER 6, 2014)

 	* New 16676: Upgrade .NET framework version from 3.5 to 4.5.1
 	* New 15041: Migrate the installer project from using InstallShield
2009 to InstallShield 2014
 	* Fixed: 11202;11217; 16703: Various issues

VERSION 2.00.02.0005 (JUNE 6, 2014)

 	* New: Template has been reviewed and modified with more flexible
layout options
 	* New: Standard templates (Modern and Terminal) have been added
 	* New: Standard templates available in following screen resolutions:
640x480, 1024x768, 1680x1050, 1920x1080
 	* New: Support for changing background image
 	* New: Options dialog has been adjusted
 	* New: Logo can be changed directly from the options dialog
 	* New: Date and time format follow OS setup
 	* New: Support for different time zones
 	* Fixed: Various issues

VERSION 1.2.5.6 (FEBRUARY 26, 2013)

 	* Initial release

]]></contentstext>
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<contents><![CDATA[<h2>&nbsp;&nbsp;</h2>
<table>
<tbody>
<tr>
<td style="width: 80px; text-align: center;">
<h2 style="text-align: center;"><strong><img style="display: block; margin-left: auto; margin-right: auto; border-width: 0px;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Apple.png" alt="" width="60" height="55" /></strong></h2>
</td>
<td>
<h3 style="color: #0264b2;"><strong>Using our demo environment for a Apple iPad device:&nbsp;</strong>&nbsp;</h3>
<ul>
<li>Get app from App Store on Itunes:<strong>&nbsp;</strong><span style="text-decoration: underline;"><a href="https://itunes.apple.com/gb/app/digital-sign/id585573635?l=da&amp;mt=8&amp;ls=1%20" target="_blank">Digital Sign Service Client for iPad</a></span></li>
<li>Follow instruction on:&nbsp;<span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/591/78/quick-configuration-guide-for-ipad">Quick Guide</a></span>&nbsp;&nbsp;<strong><br /></strong></li>
</ul>
</td>
</tr>
<tr>
<td style="text-align: center;">
<h2 style="text-align: center;"><img style="display: block; margin-left: auto; margin-right: auto; border-width: 0px;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Android.png" alt="" width="60" height="60" /></h2>
</td>
<td>
<h3 style="color: #0264b2;"><strong>Using our demo environment for a Android device:<br /></strong></h3>
<ul>
<li>Get app from Google play: <span style="text-decoration: underline;"><a href="https://play.google.com/store/apps/details?id=com.addonproducts.dss4android" target="_blank">Digital Sign Service Client for Android</a></span></li>
<li>Follow instruction on: <a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/294/78/quick-configuration-guide-for-android-device"><span style="text-decoration: underline;">Quick Guide</span></a>&nbsp;</li>
</ul>
</td>
</tr>
<tr>
<td style="text-align: center;">
<h2 style="text-align: center;"><img style="display: block; margin-left: auto; margin-right: auto; border-width: 0px;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Windows_New.png" alt="" width="60" height="60" /></h2>
</td>
<td>
<h3 style="color: #0264b2;"><strong>Using our demo environment for a Microsoft Windows device:<br /></strong></h3>
<ul style="color: #333333; font-size: 14px; font-weight: 400;">
<li>Get app from Microsoft Store:&nbsp;<span style="text-decoration: underline;"><a href="https://www.microsoft.com/store/apps/9PHCVTXMKTHW" target="_blank">Digital Sign Client for Windows</a></span></li>
<li>Follow instruction on:&nbsp;<span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/592/78/quick-configuration-guide-for-windows-device">Quick Guide</a></span>&nbsp;</li>
</ul>
</td>
</tr>
</tbody>
</table>
<h2>&nbsp;</h2>
<p><strong>REMARK</strong>:&nbsp;Exit program by tap&nbsp;the "logo" and click "Exit" in the "Setting dialog"</p>]]></contents>
<contentstext><![CDATA[  

USING OUR DEMO ENVIRONMENT FOR A APPLE IPAD DEVICE:  

 	* Get app from App Store on Itunes: Digital Sign Service Client for
iPad
[https://itunes.apple.com/gb/app/digital-sign/id585573635?l=da&mt=8&ls=1%20]

	* Follow instruction on: Quick Guide
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/591/78/quick-configuration-guide-for-ipad]


 Using our demo environment for a Android device:

 	* Get app from Google play: Digital Sign Service Client for Android
[https://play.google.com/store/apps/details?id=com.addonproducts.dss4android]
 	* Follow instruction on: Quick Guide
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/294/78/quick-configuration-guide-for-android-device]


 Using our demo environment for a Microsoft Windows device:

 	* Get app from Microsoft Store: Digital Sign Client for Windows
[https://www.microsoft.com/store/apps/9PHCVTXMKTHW]
 	* Follow instruction on: Quick Guide
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/592/78/quick-configuration-guide-for-windows-device]


 

REMARK: Exit program by tap the "logo" and click "Exit" in the
"Setting dialog"]]></contentstext>
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<contents><![CDATA[<p>Documentation is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[

	Documentation is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Documentation is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[

	Documentation is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Documentation is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[

	Documentation is available in pdf format below. 

	 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Resource Booking Web App to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operating System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows Server 2008 (Extended Support &ndash; see note *)<br />Windows Server 2008 R2 (Extended Support &ndash; see note *)<br />Windows Server 2012 (FULL)<br />Windows server 2016 (FULL)<br />Windows Server 2019 (Coming soon)<br /><br /><strong>Remark:</strong>Operating system is only supported in English language</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Microsoft .NET Framework 4.5 <br /><br />Resource Central version 3.8 or higher <br />RealTime Service version 6.4.17.0 or higher (part of Resource Central)<br /><br />Resource Booking Web App only works in cooperation with our application Resource Central. For a list of requirements related to this application, please see <span style="text-decoration: underline;"><a title="Resource Central System requirements" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/56/2/system-requirement-for-resource-central">Resource Central System requirements</a></span></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Recommended hardware configuration depends on your company size. Find out minimal hardware requirement in the table below<br /><br /><strong>Small: &lt; 50 users</strong><br />CPU: 2 cores, 2 GHz RAM: 4 GB<br /><br /><strong>Medium: &lt; 500 users</strong><br />CPU: 4 cores, 2-3 GHz RAM: 8 GB<br /><br /><strong>Large: &gt; 500 users</strong><br />CPU: 8 cores, 2-3 GHz RAM: 12+ GB<br /><br /><strong>Remark:</strong> You should have at least 1 GB of free space in the HDD for proper operation. The hardware specifications listed are the minimum required. You may have to increase the hardware capacity as and when the usage of product increases.<br /></span></span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Client Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Device, operation system and browsers</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Following devices and software has been tested for the Web App<br /><br /><strong>Devices and operating systems</strong><br />- iOS 6.x and above (iPhone 4, iPhone 5, iPad)<br />- Android 4.x (Android devices, i.e. Google Nexus 7)<br />- Windows Phone 8.x<br />- Windows 7, 8 and 10 (PC clients)<br /><br /><strong>Browsers</strong><br />- Internet Explorer 11 and above<br />- Google Chrome 28.x and above<br />- Mozilla Firefox 14.x and above<br />- Safari 5.x and above<br /><br /><br /><br /></span></span></p>
</td>
</tr>
</tbody>
</table>
<p>Product support Lifecycle policy for&nbsp;Resource Booking Web App &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceBookingWebApp">here</a></span></p>
<p><strong>* Extended Support<br /></strong>Concerning supported platforms, overall we follow the <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span> (Mainstream Support End Date). This means that, over time, platforms fall out of support. When a Microsoft platform product (Exchange, Outlook, etc.) ends its mainstream support, we list this on the product <span style="text-decoration: underline;"><a title="Revision History" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app">revision history</a></span>.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Resource Booking Web App to work properly 

SERVER COMPONENTS 		REQUIREMENT

Operating System 

Windows Server 2008 (Extended Support - see note *)
Windows Server 2008 R2 (Extended Support - see note *)
Windows Server 2012 (FULL)
Windows server 2016 (FULL)
Windows Server 2019 (Coming soon)

REMARK:Operating system is only supported in English language 

Software 

Microsoft .NET Framework 4.5 

Resource Central version 3.8 or higher 
RealTime Service version 6.4.17.0 or higher (part of Resource Central)

Resource Booking Web App only works in cooperation with our
application Resource Central. For a list of requirements related to
this application, please see Resource Central System requirements
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/56/2/system-requirement-for-resource-central]


Hardware 

Recommended hardware configuration depends on your company size. Find
out minimal hardware requirement in the table below

SMALL: < 50 USERS
CPU: 2 cores, 2 GHz RAM: 4 GB

MEDIUM: < 500 USERS
CPU: 4 cores, 2-3 GHz RAM: 8 GB

LARGE: > 500 USERS
CPU: 8 cores, 2-3 GHz RAM: 12+ GB

REMARK: You should have at least 1 GB of free space in the HDD for
proper operation. The hardware specifications listed are the minimum
required. You may have to increase the hardware capacity as and when
the usage of product increases.

CLIENT COMPONENTS 		REQUIREMENT

Device, operation system and browsers 

Following devices and software has been tested for the Web App

DEVICES AND OPERATING SYSTEMS
- iOS 6.x and above (iPhone 4, iPhone 5, iPad)
- Android 4.x (Android devices, i.e. Google Nexus 7)
- Windows Phone 8.x
- Windows 7, 8 and 10 (PC clients)

BROWSERS
- Internet Explorer 11 and above
- Google Chrome 28.x and above
- Mozilla Firefox 14.x and above
- Safari 5.x and above

Product support Lifecycle policy for Resource Booking Web App can be
found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceBookingWebApp]


* Extended Support
Concerning supported platforms, overall we follow the Microsoft
Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search] (Mainstream
Support End Date). This means that, over time, platforms fall out of
support. When a Microsoft platform product (Exchange, Outlook, etc.)
ends its mainstream support, we list this on the product revision
history
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/198/38/revision-history-for-resource-booking-web-app].


 ]]></contentstext>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Resource Booking Web App&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceBookingWebApp">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version1.3.0018"></a></p>
<h3><strong>Version 1.3.0018 (December 5, 2018)</strong></h3>
<p style="padding-left: 24px;">The version is bundled with the Resource Central download package.</p>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.8 SR1 and onwards, all released versions of RC4.0 and 4.1 and RealTime Service version 6.4.31.109&amp;110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Include certificate on installer package </strong><br /><span style="font-size: 9pt;">New 155295</span></li>
<li><strong> Windows authentication fails with Resource Central SQL Database</strong><br /><span style="font-size: 9pt;">Fixed 161335</span></li>
<li><strong> Search for resource - time out in Internet Explorer</strong><br /><span style="font-size: 9pt;">Fixed 170094</span></li>
<li><strong> Skype details converted to plain text</strong><br /><span style="font-size: 9pt;">Fixed 173250</span></li>
<li><strong> Error booking with recurring set to weekly </strong><br /><span style="font-size: 9pt;">Fixed 266234</span></li>
<li><strong> Resizable Configuration Tool dialogue</strong><br /><span style="font-size: 9pt;">Fixed 155294</span></li>
<li><strong> Minor bug fixes </strong><br /><span style="font-size: 9pt;">178655, 181101, 181189, 181190, 181225, 181281</span></li>
</ul>
<p><a name="Version1.3.0003.0013"></a></p>
<h3><strong>Version 1.3.0003.0013 (January 5, 2018)</strong></h3>
<p style="padding-left: 24px;">The version is bundled with the Resource Central download package.</p>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.8 SR1 and onwards, all released versions of RC4.0 and 4.1 and RealTime Service version 6.4.31.109&amp;110, 6.4.35, 6.6.12.1 and 6.6.12.22</p>
<ul>
<li><strong> Windows Server 2016 support</strong><br /><span style="font-size: 9pt;">New 134492</span></li>
<li><strong> Database Configuration encryption</strong><br /><span style="font-size: 9pt;">New 141241</span></li>
<li><strong> Prepopulate Domain field with domain name</strong><br /><span style="font-size: 9pt;">New 137133</span></li>
<li><strong> Button to switch between filtering categories based on And or Or logic</strong><br /><span style="font-size: 9pt;">New 151036</span></li>
<li><strong> Save button name change to Save and send</strong><br /><span style="font-size: 9pt;">New 151036</span></li>
<li><strong> Unlimited categories on resources</strong><br /><span style="font-size: 9pt;">New 141355</span></li>
<li><strong> New Meeting invokes an error</strong><br /><span style="font-size: 9pt;">Fixed 131937</span></li>
<li><strong> Minor bug changes</strong><br /><span style="font-size: 9pt;">Fixed 155204, 155205,155299, 155276, 141811, 141546 </span></li>
</ul>
<p><a name="Version1.3.0003.0002"></a></p>
<h3><strong>Version 1.3.0003.0002 (February 10, 2017)</strong></h3>
<p style="padding-left: 24px;">The version is bundled with the Resource Central download package.</p>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.8 SR1, all released versions of RC4.0 and RealTime Service version 6.4.17.118, 6.4.17.133, 6.4.22.0 and 6.4.31.0</p>
<ul>
<li><strong> Meeting location not displayed in attendee calendar entry</strong><br /><span style="font-size: 9pt;">Fixed 115838</span></li>
</ul>
<p><a name="Version1.3.0003.0000"></a></p>
<h3><strong>Version 1.3.0003.0000 (August 5, 2016)</strong></h3>
<p style="padding-left: 24px;">The version is bundled with the Resource Central download package.</p>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.8 SR1, all released versions of RC4.0 and RealTime Service version 6.4.17.118, 6.4.17.133, 6.4.22.0 and 6.4.31.0</p>
<ul>
<li><strong> Login issues has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 46832, 69520 </span></li>
<li><strong> Small adjustment for the user interface</strong><br /><span style="font-size: 9pt;">Fixed 69211, 69520</span></li>
<li><strong> Various bugs has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 35909, 46832, 50485, 50486, 57332, 70523</span></li>
<li><strong> Installation Guide revision 1.3.3</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> User Guide revision 1.3.3</strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p><a name="Version1.2.0009.0000"></a></p>
<h3><strong>Version 1.2.0009.0000 (February 22, 2016)</strong></h3>
<p style="padding-left: 24px;">The version is bundled with the Resource Central download package.</p>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.8 and RealTime Service version 6.4.17.0</p>
<ul>
<li><strong> Improved attendee search performance</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Can now book Private Appointments</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Eliminated redundant Installer dialog</strong><br /><span style="font-size: 9pt;">Fixed 55530</span></li>
<li><strong> User Guide revision 1.2.9.0</strong><br /><span style="font-size: 9pt;">Updated</span></li>
<li><strong> Installation Guide revision 1.2.9.0</strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p><a name="Version1.2.0007.0005"></a></p>
<h3><strong>Version 1.2.0007.0005 (December 12, 2015)</strong></h3>
<p style="padding-left: 24px;">The version can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.7.0010.0069 (Hotfix 3), 3.7.0010.0070 (Hotfix 4), 3.7.0010.0092 (Service Release 1), 3.7.0010.0110 (Service Release 2) and 3.8</p>
<ul>
<li><strong> Installer options simplified</strong><br /><span style="font-size: 9pt;">Fixed 42181, 46832</span></li>
<li><strong> Resource opening hours offset from configured opening hours in Resource Central</strong><br /><span style="font-size: 9pt;">Fixed 48372</span></li>
<li><strong> Could not login to certain on-premise Windows 2012 R2 configurations</strong><br /><span style="font-size: 9pt;">Fixed 50486</span></li>
<li><strong> Installation Guide revision 1.2.7.3a</strong><br /><span style="font-size: 9pt;">Updated</span></li>
</ul>
<p><a name="Version1.2.0007.0002"></a></p>
<h3><strong>Version 1.2.0007.0002 (August 23, 2015)</strong></h3>
<p style="padding-left: 24px;">The version can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.7.0010.0069 (Hotfix 3), 3.7.0010.0070 (Hotfix 4), 3.7.0010.0092 (Service Release 1), 3.7.0010.0110 (Service Release 2) and 3.8.0001.0256</p>
<ul>
<li><strong> Possible to deploy on a server outside the users domain</strong><br /><span style="font-size: 9pt;">New 20896</span></li>
<li><strong> Possible to create Private Appointments (requires RTS 6.4.4.0 planned release 4Q2015)</strong><br /><span style="font-size: 9pt;">New 28967</span></li>
<li><strong> Implements standard logging in the server side</strong><br /><span style="font-size: 9pt;">New 35907</span></li>
<li><strong> Various translation errors</strong><br /><span style="font-size: 9pt;">Fixed 18465, 28086</span></li>
<li><strong> Always returned to Week View after appointment creation</strong><br /><span style="font-size: 9pt;">Fixed 20920</span></li>
</ul>
<p><a name="Version1.2.0006.0100"></a></p>
<h3><strong>Version 1.2.0006.0100 (April 21, 2015)</strong></h3>
<p style="padding-left: 24px;">The version can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.7.0010.0069 (Hotfix 3), 3.7.0010.0070 (Hotfix 4), 3.7.0010.0092 (Service Release 1), 3.7.0010.0110 (Service Release 2) and 3.8.0001.0256</p>
<ul>
<li><strong> Load and performance issue on some non US Windows PCs</strong><br /><span style="font-size: 9pt;">Fixed 26657, 28569</span></li>
<li><strong> End time was not moved relative to change Start time</strong><br /><span style="font-size: 9pt;">Fixed 18954</span></li>
</ul>
<p><a name="Version1.2.0006.0000"></a></p>
<h3><strong>Version 1.2.0006.0000 (January 27, 2015)</strong></h3>
<p style="padding-left: 24px;">Compliant with Resource Central version 3.7.0010.0069 (Hotfix 3), 3.7.0010.0070 (Hotfix 4) and 3.7.0010.0092 (Service Release 1)</p>
<ul>
<li><strong> French and German language revision included</strong><br /><span style="font-size: 9pt;">New 17849</span></li>
<li><strong> Visual corrections</strong><br /><span style="font-size: 9pt;">Fixed 4750, 4815, 18863, 18864</span></li>
</ul>
<p><a name="Version1.2.0000.0000"></a></p>
<h3><strong>Version 1.2.0000.0000 (October 2, 2014)</strong></h3>
<ul>
<li><strong> Installation Guide and User Guide now provided as two separate guides</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Did not respect resource opening hours</strong><br /><span style="font-size: 9pt;">Fixed 15324</span></li>
<li><strong> Improved login validation </strong><br /><span style="font-size: 9pt;">Fixed 15132</span></li>
<li><strong> Performance improvement for creation and edition of recurring bookings</strong><br /><span style="font-size: 9pt;">Fixed 15049 and 15062</span></li>
</ul>
<p><a name="Version1.1.0004.0000"></a></p>
<h3><strong>Version 1.1.0004.0000 (September 10, 2014)</strong></h3>
<ul>
<li><strong> Updated Danish translations</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> User Guide and Installation Guide</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Should not be possible to book resource, which is already booked</strong><br /><span style="font-size: 9pt;">Fix</span></li>
</ul>
<p><a name="Version1.0.0014.0000"></a></p>
<h3><strong>Version 1.0.0014.0000 (July 8, 2014)</strong></h3>
<ul>
<li><strong> Support for Office 365 Enterprise E3 </strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>
<p><a name="Version1.0.0013.0000"></a></p>
<h3><strong>Version 1.0.0013.0000 (June 4, 2014)</strong></h3>
<ul>
<li>ResourceBooking Web App is a web based booking app integrating with Resource Central 3.7 and upwards</li>
<li><strong> Book meetings anytime and anywhere. Once returned to the office, order catering and additional services with Resource Central</strong><br /><span style="font-size: 9pt;">Mobility</span></li>
<li><strong> ResourceBooking Web App can be used on most browsers and devices (Windows, Windows Phone, iOS, and Android)</strong><br /><span style="font-size: 9pt;">Independent of browser and device</span></li>
<li><strong> ResourceBooking Web App does not require Microsoft Outlook&reg;</strong><br /><span style="font-size: 9pt;">Independent of Microsoft Outlook&reg;</span></li>
<li>(Initial release)</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Resource Booking Web App can be
found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceBookingWebApp]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 1.3.0018 (DECEMBER 5, 2018)

The version is bundled with the Resource Central download package. 

Compliant with Resource Central version 3.8 SR1 and onwards, all
released versions of RC4.0 and 4.1 and RealTime Service version
6.4.31.109&110, 6.4.35, 6.4.41, 6.6.12.1 and 6.6.12.22 

	* INCLUDE CERTIFICATE ON INSTALLER PACKAGE 
New 155295 
	* WINDOWS AUTHENTICATION FAILS WITH RESOURCE CENTRAL SQL DATABASE
Fixed 161335 
	* SEARCH FOR RESOURCE - TIME OUT IN INTERNET EXPLORER
Fixed 170094 
	* SKYPE DETAILS CONVERTED TO PLAIN TEXT
Fixed 173250 
	* ERROR BOOKING WITH RECURRING SET TO WEEKLY 
Fixed 266234 
	* RESIZABLE CONFIGURATION TOOL DIALOGUE
Fixed 155294 
	* MINOR BUG FIXES 
178655, 181101, 181189, 181190, 181225, 181281 

VERSION 1.3.0003.0013 (JANUARY 5, 2018)

The version is bundled with the Resource Central download package. 

Compliant with Resource Central version 3.8 SR1 and onwards, all
released versions of RC4.0 and 4.1 and RealTime Service version
6.4.31.109&110, 6.4.35, 6.6.12.1 and 6.6.12.22 

	* WINDOWS SERVER 2016 SUPPORT
New 134492 
	* DATABASE CONFIGURATION ENCRYPTION
New 141241 
	* PREPOPULATE DOMAIN FIELD WITH DOMAIN NAME
New 137133 
	* BUTTON TO SWITCH BETWEEN FILTERING CATEGORIES BASED ON AND OR OR
LOGIC
New 151036 
	* SAVE BUTTON NAME CHANGE TO SAVE AND SEND
New 151036 
	* UNLIMITED CATEGORIES ON RESOURCES
New 141355 
	* NEW MEETING INVOKES AN ERROR
Fixed 131937 
	* MINOR BUG CHANGES
Fixed 155204, 155205,155299, 155276, 141811, 141546 

VERSION 1.3.0003.0002 (FEBRUARY 10, 2017)

The version is bundled with the Resource Central download package. 

Compliant with Resource Central version 3.8 SR1, all released versions
of RC4.0 and RealTime Service version 6.4.17.118, 6.4.17.133, 6.4.22.0
and 6.4.31.0 

	* MEETING LOCATION NOT DISPLAYED IN ATTENDEE CALENDAR ENTRY
Fixed 115838 

VERSION 1.3.0003.0000 (AUGUST 5, 2016)

The version is bundled with the Resource Central download package. 

Compliant with Resource Central version 3.8 SR1, all released versions
of RC4.0 and RealTime Service version 6.4.17.118, 6.4.17.133, 6.4.22.0
and 6.4.31.0 

	* LOGIN ISSUES HAS BEEN FIXED
Fixed 46832, 69520 
	* SMALL ADJUSTMENT FOR THE USER INTERFACE
Fixed 69211, 69520 
	* VARIOUS BUGS HAS BEEN FIXED
Fixed 35909, 46832, 50485, 50486, 57332, 70523 
	* INSTALLATION GUIDE REVISION 1.3.3
Updated 
	* USER GUIDE REVISION 1.3.3
Updated 

VERSION 1.2.0009.0000 (FEBRUARY 22, 2016)

The version is bundled with the Resource Central download package. 

Compliant with Resource Central version 3.8 and RealTime Service
version 6.4.17.0 

	* IMPROVED ATTENDEE SEARCH PERFORMANCE
New 
	* CAN NOW BOOK PRIVATE APPOINTMENTS
New 
	* ELIMINATED REDUNDANT INSTALLER DIALOG
Fixed 55530 
	* USER GUIDE REVISION 1.2.9.0
Updated 
	* INSTALLATION GUIDE REVISION 1.2.9.0
Updated 

VERSION 1.2.0007.0005 (DECEMBER 12, 2015)

The version can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

Compliant with Resource Central version 3.7.0010.0069 (Hotfix 3),
3.7.0010.0070 (Hotfix 4), 3.7.0010.0092 (Service Release 1),
3.7.0010.0110 (Service Release 2) and 3.8 

	* INSTALLER OPTIONS SIMPLIFIED
Fixed 42181, 46832 
	* RESOURCE OPENING HOURS OFFSET FROM CONFIGURED OPENING HOURS IN
RESOURCE CENTRAL
Fixed 48372 
	* COULD NOT LOGIN TO CERTAIN ON-PREMISE WINDOWS 2012 R2
CONFIGURATIONS
Fixed 50486 
	* INSTALLATION GUIDE REVISION 1.2.7.3A
Updated 

VERSION 1.2.0007.0002 (AUGUST 23, 2015)

The version can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

Compliant with Resource Central version 3.7.0010.0069 (Hotfix 3),
3.7.0010.0070 (Hotfix 4), 3.7.0010.0092 (Service Release 1),
3.7.0010.0110 (Service Release 2) and 3.8.0001.0256 

	* POSSIBLE TO DEPLOY ON A SERVER OUTSIDE THE USERS DOMAIN
New 20896 
	* POSSIBLE TO CREATE PRIVATE APPOINTMENTS (REQUIRES RTS 6.4.4.0
PLANNED RELEASE 4Q2015)
New 28967 
	* IMPLEMENTS STANDARD LOGGING IN THE SERVER SIDE
New 35907 
	* VARIOUS TRANSLATION ERRORS
Fixed 18465, 28086 
	* ALWAYS RETURNED TO WEEK VIEW AFTER APPOINTMENT CREATION
Fixed 20920 

VERSION 1.2.0006.0100 (APRIL 21, 2015)

The version can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

Compliant with Resource Central version 3.7.0010.0069 (Hotfix 3),
3.7.0010.0070 (Hotfix 4), 3.7.0010.0092 (Service Release 1),
3.7.0010.0110 (Service Release 2) and 3.8.0001.0256 

	* LOAD AND PERFORMANCE ISSUE ON SOME NON US WINDOWS PCS
Fixed 26657, 28569 
	* END TIME WAS NOT MOVED RELATIVE TO CHANGE START TIME
Fixed 18954 

VERSION 1.2.0006.0000 (JANUARY 27, 2015)

Compliant with Resource Central version 3.7.0010.0069 (Hotfix 3),
3.7.0010.0070 (Hotfix 4) and 3.7.0010.0092 (Service Release 1) 

	* FRENCH AND GERMAN LANGUAGE REVISION INCLUDED
New 17849 
	* VISUAL CORRECTIONS
Fixed 4750, 4815, 18863, 18864 

VERSION 1.2.0000.0000 (OCTOBER 2, 2014)

	* INSTALLATION GUIDE AND USER GUIDE NOW PROVIDED AS TWO SEPARATE
GUIDES
New 
	* DID NOT RESPECT RESOURCE OPENING HOURS
Fixed 15324 
	* IMPROVED LOGIN VALIDATION 
Fixed 15132 
	* PERFORMANCE IMPROVEMENT FOR CREATION AND EDITION OF RECURRING
BOOKINGS
Fixed 15049 and 15062 

VERSION 1.1.0004.0000 (SEPTEMBER 10, 2014)

	* UPDATED DANISH TRANSLATIONS
New 
	* USER GUIDE AND INSTALLATION GUIDE
New 
	* SHOULD NOT BE POSSIBLE TO BOOK RESOURCE, WHICH IS ALREADY BOOKED
Fix 

VERSION 1.0.0014.0000 (JULY 8, 2014)

	* SUPPORT FOR OFFICE 365 ENTERPRISE E3 
New 

VERSION 1.0.0013.0000 (JUNE 4, 2014)

 	* ResourceBooking Web App is a web based booking app integrating
with Resource Central 3.7 and upwards

	* BOOK MEETINGS ANYTIME AND ANYWHERE. ONCE RETURNED TO THE OFFICE,
ORDER CATERING AND ADDITIONAL SERVICES WITH RESOURCE CENTRAL
Mobility 
	* RESOURCEBOOKING WEB APP CAN BE USED ON MOST BROWSERS AND DEVICES
(WINDOWS, WINDOWS PHONE, IOS, AND ANDROID)
Independent of browser and device 
	* RESOURCEBOOKING WEB APP DOES NOT REQUIRE MICROSOFT OUTLOOK®
Independent of Microsoft Outlook(R) 	* (Initial release)

]]></contentstext>
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<contents><![CDATA[<p>Document version 3.24 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[

	Document version 3.24 is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Document version 3.03 is available in pdf format below.</p>]]></contents>
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	Document version 3.03 is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Document version 3.03 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[

	Document version 3.03 is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Document is available in pdf format below.</p>]]></contents>
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	Document is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Documentation is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Documentation is available in pdf format below.]]></contentstext>
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<subject><![CDATA[RealTime Service installation prerequisites for supported Office 365 plans]]></subject>
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<contents><![CDATA[<p>Document is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<p>Document is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<p>Digital Sign Service is software for meeting room signs. You can either book meetings in your familiar Outlook&reg; environment or directly on the touch screens outside of meeting rooms. Digital Sign Service ensures that the meeting information on digital signage display is correct and improves internal and external communication.</p>
<p>The roadmap provides an overview of major features in future releases. It&rsquo;s intended as long-term guidance and not as a guarantee of future releases as our development priorities change based on customer feedback. The roadmap is therefore updated at a regular basis.</p>
<p>We value our customer wishes, if you have a request for a feature, please <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Tickets/Submit">let us know</a></span>.</p>
<p>This page was last modified on August 29, 2019</p>
<p><a name="PlannedfeaturesforDigitalSignServiceServer,(estimatedrelease:Q22019)&lt;br/&gt;"></a></p>
<h3><strong>Planned features for Digital Sign Service Server, (estimated release: mid&nbsp;September 2019)<br /></strong></h3>
<p>We are currently working on a major upgrade of the server application. The headlines for this new release is server managed clients, and web interface to do the administration</p>
<ul>
<li>Administrator Manager interface converted to be a browser-based application</li>
<li>Clients can be managed by the server, (configuration, heartbeats, templates and log files)</li>
<li>Template editor for creating user interface for the door signs and meeting directory screens</li>
<li>Authentication using RFID reader, for&nbsp;Create, Confirm, Extend and End&nbsp;reservations directly from screen</li>
<li>Support for Microsoft Server 2019</li>
</ul>
<p>See <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service">revision history</a></span> for latest release</p>
<p>&nbsp;</p>
<p><a name="ComingfeaturesforDigitalSignService&lt;br/&gt;"></a></p>
<h3><strong>Coming features for Digital Sign Service<br /></strong></h3>
<ul>
<li>Possibility to book meeting on other dates and timeslot (not only current time)</li>
<li>Possibility to book meeting rooms from Meeting Directory screen</li>
<li>Possibility to order services directly from Door Sign, using integration to Resource Central.</li>
<li>Time Line View on Door Sign to easily view when room is available</li>
</ul>
<p>See <span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client">revision history</a></span> for latest release</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Digital Sign Service is software for meeting room signs. You can
either book meetings in your familiar Outlook(R) environment or
directly on the touch screens outside of meeting rooms. Digital Sign
Service ensures that the meeting information on digital signage
display is correct and improves internal and external communication. 

The roadmap provides an overview of major features in future releases.
It's intended as long-term guidance and not as a guarantee of future
releases as our development priorities change based on customer
feedback. The roadmap is therefore updated at a regular basis. 

We value our customer wishes, if you have a request for a feature,
please let us know
[http://www.add-on-support.com/support/index.php?/Tickets/Submit]. 

This page was last modified on August 29, 2019 

 Planned features for Digital Sign Service Server, (estimated release:
mid September 2019)

We are currently working on a major upgrade of the server application.
The headlines for this new release is server managed clients, and web
interface to do the administration 

 	* Administrator Manager interface converted to be a browser-based
application
 	* Clients can be managed by the server, (configuration, heartbeats,
templates and log files)
 	* Template editor for creating user interface for the door signs and
meeting directory screens
 	* Authentication using RFID reader, for Create, Confirm, Extend and
End reservations directly from screen
 	* Support for Microsoft Server 2019

See revision history
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/36/12/revision-history-for-digital-sign-service]
for latest release 

 Coming features for Digital Sign Service

 	* Possibility to book meeting on other dates and timeslot (not only
current time)
 	* Possibility to book meeting rooms from Meeting Directory screen
 	* Possibility to order services directly from Door Sign, using
integration to Resource Central.
 	* Time Line View on Door Sign to easily view when room is available

See revision history
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/552/78/revision-history-for-digital-sign-service-client]
for latest release 

 ]]></contentstext>
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<contents><![CDATA[<p>Installation&nbsp;Guide for Resource Booking Web App&nbsp;document revision 1.3.3.13 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Installation Guide for Resource Booking Web App document revision
1.3.3.13 is available in pdf format below.]]></contentstext>
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<subject><![CDATA[Resource Booking Web App - Installation Guide]]></subject>
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<contents><![CDATA[<div>We have found an unexpected behavior (not stability wise or harmful for your platform) in our web booking app for Resource Central and hence we have temporarily withdrawn the product from our web site.</div>
<div>&nbsp;</div>
<div>We expect to have a new version available shortly.</div>
<div>&nbsp;</div>
<div>Should you currently utilize the Web booking app then please contact our live support for details.</div>
<div>&nbsp;</div>]]></contents>
<contentstext><![CDATA[We have found an unexpected behavior (not stability wise or harmful
for your platform) in our web booking app for Resource Central and
hence we have temporarily withdrawn the product from our web site.  
We expect to have a new version available shortly.   Should you
currently utilize the Web booking app then please contact our live
support for details.  ]]></contentstext>
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<subject><![CDATA[Known issues in Resource Booking Web App]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Symtom</h2>
<p>When you face this problem, the distance between 2 consecutive markings might be bigger/smaller than expected. This is because the value in &lt;Distance&gt; tag of the &lt;RulerBar&gt; entry in template file is wrongly translated by your computer.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Windows based sign/KB 51 - F1.jpg" alt="" width="273" height="109" /></p>
<p>E.g.: In the above figure, the &ldquo;,&rdquo; (comma) symbol is understood as &ldquo;Digit grouping symbol&rdquo; (see the figure below), meanwhile the decimal symbol is set as &ldquo;.&rdquo; (stop symbol)</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Resolution&nbsp;</h2>
<p>To deal with this, you have to check the time settings in your machine:</p>
<p>- Go to &ldquo;Change date and time settings&rdquo;, in &ldquo;Date and Time&rdquo; tab, select &ldquo;Change date and time&hellip;&rdquo;. Then click &ldquo;Change calendar settings&rdquo;, the &ldquo;Customize Format&rdquo; window appears:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Windows based sign/KB 51 - F2.jpg" alt="" width="481" height="587" /></p>
<p>- In &ldquo;Number&rdquo; tab, look at the &ldquo;Decimal symbol&rdquo; field to see which symbol is being used.</p>
<p>Open template file, look up to &lt;RulerBar&gt; entry and make sure that the decimal symbol of the value in &lt;Distance&gt; tag is similar to symbol set in the &ldquo;Decimal symbol&rdquo; field mentioned above.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to</strong>: All versions of DSS for Windows based sign</p>
<p><strong>Reference</strong>: TFS #7456</p>
<p><strong>Knowledge base ID</strong>: 0051</p>
<p><strong>Last updated</strong>:&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMTOM

When you face this problem, the distance between 2 consecutive
markings might be bigger/smaller than expected. This is because the
value in <Distance> tag of the <RulerBar> entry in template file is
wrongly translated by your computer. 

E.g.: In the above figure, the "," (comma) symbol is understood as
"Digit grouping symbol" (see the figure below), meanwhile the decimal
symbol is set as "." (stop symbol) 

RESOLUTION 

To deal with this, you have to check the time settings in your
machine: 

- Go to "Change date and time settings", in "Date and Time" tab,
select "Change date and time…". Then click "Change calendar
settings", the "Customize Format" window appears: 

- In "Number" tab, look at the "Decimal symbol" field to see which
symbol is being used. 

Open template file, look up to <RulerBar> entry and make sure that the
decimal symbol of the value in <Distance> tag is similar to symbol set
in the "Decimal symbol" field mentioned above. 

PROPERTIES

APPLIES TO: All versions of DSS for Windows based sign 

REFERENCE: TFS #7456 

KNOWLEDGE BASE ID: 0051 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<author />
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<subject><![CDATA[KB0051 - Appearance of the ruler is not like it was set up in the template file]]></subject>
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<contents><![CDATA[<h2>&nbsp;</h2>
<h2 style="color: #0264b2;">Symptom</h2>
<p>After setting the Power option in DSS for Windows based sign, it has been seen that it does not work.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Cause</h2>
<p>The reason of this problem might be: Power option has been <strong>disabled</strong> in your computer.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>To enable Power option function, go to <strong>Control Panel --&gt;&nbsp;</strong><strong>Power Options</strong>, select &ldquo;<strong>Create a power plan</strong>&rdquo;:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Windows based sign/KB 52 - F1.jpg" alt="" width="406" height="256" /></p>
<p>Follow the instructions to create a power plan called &ldquo;<strong>My Custom Plan 1</strong>&rdquo;.</p>
<p>After the custom plan is created, select it in &ldquo;<strong>Preferred plans</strong>&rdquo; section and click &ldquo;<strong>Change plan settings</strong>&rdquo;:</p>
<p>&nbsp;<img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Windows based sign/KB 52 - F2.jpg" alt="" width="406" height="256" /></p>
<p>The &ldquo;<strong>Change settings for the plan: My Custom Plan 1</strong>&rdquo; window appears, select &ldquo;<strong>Change advanced power settings</strong>&rdquo;:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Windows based sign/KB 52 - F3.jpg" alt="" width="455" height="258" /></p>
<p>In the &ldquo;<strong>Advanced settings</strong>&rdquo; window, select &ldquo;<strong>My Custom Plan 1 [Active]</strong>&rdquo; in the dropdown list:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Windows based sign/KB 52 - F4.jpg" alt="" width="406" height="414" /></p>
<p>After the plan is selected, configure as in the image below:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Windows based sign/KB 52 - F5.jpg" alt="" width="598" height="216" /></p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to</strong>: All versions of DSS for Windows based sign</p>
<p><strong>Reference</strong>: TFS #7457</p>
<p><strong>Knowledge base ID</strong>: 0052</p>
<p><strong>Last updated</strong>:&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[ 

SYMPTOM

After setting the Power option in DSS for Windows based sign, it has
been seen that it does not work. 

CAUSE

The reason of this problem might be: Power option has been DISABLED in
your computer. 

RESOLUTION

To enable Power option function, go to CONTROL PANEL --> POWER
OPTIONS, select "CREATE A POWER PLAN": 

Follow the instructions to create a power plan called "MY CUSTOM PLAN
1". 

After the custom plan is created, select it in "PREFERRED PLANS"
section and click "CHANGE PLAN SETTINGS": 

The "CHANGE SETTINGS FOR THE PLAN: MY CUSTOM PLAN 1" window appears,
select "CHANGE ADVANCED POWER SETTINGS": 

In the "ADVANCED SETTINGS" window, select "MY CUSTOM PLAN 1 [ACTIVE]"
in the dropdown list: 

After the plan is selected, configure as in the image below: 

PROPERTIES

APPLIES TO: All versions of DSS for Windows based sign 

REFERENCE: TFS #7457 

KNOWLEDGE BASE ID: 0052 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0052 - The “Power Option” function in DSS for Windows does not work]]></subject>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Digital Sign Service for Android based sign&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceforAndroidbasedsign">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version1.03.00.0018"></a></p>
<h3><strong>Version 1.03.00.0018 (January 10, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: January 10, 2018</p>
<ul>
<li>New: Support for Configuration password</li>
<li>New: Make the app compatible with newer Android versions</li>
<li>Fixed: Fix network connection when using wired connections</li>
<li>Fixed:&nbsp;Bug fixes and performance improvements</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.02.03.0011"></a></p>
<h3><strong>Version 1.02.03.0011 (June 19, 2017)</strong></h3>
<ul>
<li>New: Support for LED light red/green to indicate free/busy status on dedicated hardware</li>
<li>New: Support for background image, controlled from server or client</li>
<li>New: Make the app independent from server time zone</li>
<li>New: Make the confirm meeting functionality optional</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.01.00.0006"></a></p>
<h3><strong>Version 1.01.00.0006 (February 13, 2015)</strong></h3>
<ul>
<li>New 19817: Support for power save</li>
<li>Fixed 15506: Support for custom logo</li>
</ul>
<p style="padding-left: 24px;"><a name="Version1.00.02.0001"></a></p>
<h3><strong>Version 1.00.02.0001 (October 3, 2014)</strong></h3>
<ul>
<li>New: Turn your Android tablet into an interactive meeting room sign with integration to Microsoft Outlook&reg; and Exchange</li>
<li>New: Initial release</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Digital Sign Service for Android
based sign can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceforAndroidbasedsign]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 1.03.00.0018 (JANUARY 10, 2018)

Production date: January 10, 2018 

 	* New: Support for Configuration password
 	* New: Make the app compatible with newer Android versions
 	* Fixed: Fix network connection when using wired connections
 	* Fixed: Bug fixes and performance improvements

VERSION 1.02.03.0011 (JUNE 19, 2017)

 	* New: Support for LED light red/green to indicate free/busy status
on dedicated hardware
 	* New: Support for background image, controlled from server or
client
 	* New: Make the app independent from server time zone
 	* New: Make the confirm meeting functionality optional

VERSION 1.01.00.0006 (FEBRUARY 13, 2015)

 	* New 19817: Support for power save
 	* Fixed 15506: Support for custom logo

VERSION 1.00.02.0001 (OCTOBER 3, 2014)

 	* New: Turn your Android tablet into an interactive meeting room
sign with integration to Microsoft Outlook(R) and Exchange
 	* New: Initial release

]]></contentstext>
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<subject><![CDATA[Revision history for Digital Sign Service for Android based signs]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Digital Sign Service for Android based Signs to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Component</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">OS</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Android version 5.1.x and up</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">App has been tested and verifyed on the following hardware:<br />Samsung Galaxy<br /><span style="text-decoration: underline;"><a title="Glorystar Room Display Tablet" href="http://www.glorystargroup.com/cat/105239">Glorystar Room Display Tablet</a></span><br /><span style="text-decoration: underline;"><a title="Qbic TD-1050 " href="https://www.qbictechnology.com/td-1050">Qbic TD-1050 </a></span><br /><br />Screen size:1280x800</span></span></p>
<p>&nbsp;</p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Other</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">WiFi connection, with connection to the Digital Sign Service Server.<br />Internet connection, for the Android OS to automatically adjust the date and time.</span></span></p>
</td>
</tr>
</tbody>
</table>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Digital Sign Service for Android based Signs to work properly 

COMPONENT 		REQUIREMENT

OS 

Android version 5.1.x and up 

Hardware 

App has been tested and verifyed on the following hardware:
Samsung Galaxy
Glorystar Room Display Tablet
[http://www.glorystargroup.com/cat/105239]
Qbic TD-1050 [https://www.qbictechnology.com/td-1050]

Screen size:1280x800 

Other 

WiFi connection, with connection to the Digital Sign Service Server.
Internet connection, for the Android OS to automatically adjust the
date and time. 

]]></contentstext>
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<contents><![CDATA[<p>Document is available in pdf format below</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below]]></contentstext>
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<subject><![CDATA[Digital Sign Service for Android based signs - User Guide]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>Please follow these steps to setup the sign to use 12-hour clock:</p>
<p>First of all, you have to uncheck &ldquo;<strong><em>Auto-append MAC to schedule URL</em></strong>&rdquo; and &ldquo;<strong><em>Synchronize time and date with the schedule file web server</em></strong>&rdquo; options in Sign Configuration page:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 60 - F1.jpg" alt="" width="643" height="343" /></p>
<p>After that, click [<strong>Table of Contents</strong>] link at the upper left corner of the page to open a list:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 60 - F2.jpg" alt="" width="639" height="576" /></p>
<p>In Tools and Documentation, click [<strong>Edit flash file</strong>], a screen view appears. In this view, enter &ldquo;<strong>/etc/modulex.cfg</strong>&rdquo; into the text field and click <strong>[Load]</strong>, this content shows up:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 60 - F3.jpg" alt="" width="587" height="477" /></p>
<p>In the opened window, type in a new line as the following figure:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 60 - F4.jpg" alt="" width="636" height="424" /></p>
<p>Click <strong>[Save]</strong> and reboot the sign to finish modification.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server and only Modulex Sign</p>
<p><strong>Reference:</strong> TFS #10958</p>
<p><strong>Knowledge base ID:</strong> 60</p>
<p><strong>Last updated:</strong> Jul 10, 2014</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Please follow these steps to setup the sign to use 12-hour clock: 

First of all, you have to uncheck "_AUTO-APPEND MAC TO SCHEDULE URL_"
and "_SYNCHRONIZE TIME AND DATE WITH THE SCHEDULE FILE WEB SERVER_"
options in Sign Configuration page: 

After that, click [TABLE OF CONTENTS] link at the upper left corner of
the page to open a list: 

In Tools and Documentation, click [EDIT FLASH FILE], a screen view
appears. In this view, enter "/ETC/MODULEX.CFG" into the text field
and click [LOAD], this content shows up: 

In the opened window, type in a new line as the following figure: 

Click [SAVE] and reboot the sign to finish modification. 

PROPERTIES

APPLIES TO: All versions of DSS for Server and only Modulex Sign 

REFERENCE: TFS #10958 

KNOWLEDGE BASE ID: 60 

LAST UPDATED: Jul 10, 2014 

 ]]></contentstext>
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<subject><![CDATA[How do I setup Modulex hardware sign, so it uses 12-hour clock? (KB 60 - 10958)]]></subject>
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<contents><![CDATA[<h2>&nbsp;</h2>
<h2>Summary</h2>
<p>When you use Firefox as your browser and make a change in RC backend, the following message appears:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/RC - KB 109.jpg" alt="" width="455" height="202" /></p>
<p>If you check on the option &ldquo;<strong>Prevent this page from creating additional dialogs</strong>&rdquo;, this message will not show up again. And this causes wrong business in Resource Central system.</p>
<p><strong><span style="background-color: #ffff00;">NOTE</span></strong>: This issue is only encountered in Firefox browser.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>To prevent wrong business in Resource Central, DO NOT check on this option.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 3.8</p>
<p><strong>Reference</strong>: TFS #14928</p>
<p><strong>Knowledge base ID</strong>: 109</p>
<p><strong>Last updated</strong>: Sep 16, 2014</p>]]></contents>
<contentstext><![CDATA[

SUMMARY

	When you use Firefox as your browser and make a change in RC backend,
the following message appears: 

	If you check on the option "PREVENT THIS PAGE FROM CREATING
ADDITIONAL DIALOGS", this message will not show up again. And this
causes wrong business in Resource Central system. 

	NOTE: This issue is only encountered in Firefox browser. 

RESOLUTION

	To prevent wrong business in Resource Central, DO NOT check on this
option. 

PROPERTIES

	APPLIES TO: RC 3.8 

	REFERENCE: TFS #14928 

	KNOWLEDGE BASE ID: 109 

	LAST UPDATED: Sep 16, 2014]]></contentstext>
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<subject><![CDATA[Checking on an option in Firefox might cause wrong business for Resource Central (KB 109)]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Symptom</h2>
<p>After booking a meeting, you confirm the meeting. But it still ends before reaching the end time.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Cause</h2>
<p>This situation might happen when a resource mailbox is used for multiple signs.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>If these signs are all set up with enabled confirm feature and an instant meeting is booked, then the meeting must be confirmed in all of these signs.</p>
<p>If the meeting is not confirmed in one of these signs, this unconfirmed sign will end the meeting, and accordingly this meeting will be ended in all signs.</p>
<p><strong><span style="background-color: #ffff00;">NOTE</span></strong>: It is recommended to use separate resource mailbox for each sign.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to</strong>: All versions of DSS for Windows based sign</p>
<p><strong>Reference</strong>: TFS #7458</p>
<p><strong>Knowledge base ID</strong>: 0053</p>
<p><strong>Last updated</strong>:&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

After booking a meeting, you confirm the meeting. But it still ends
before reaching the end time. 

CAUSE

This situation might happen when a resource mailbox is used for
multiple signs. 

RESOLUTION

If these signs are all set up with enabled confirm feature and an
instant meeting is booked, then the meeting must be confirmed in all
of these signs. 

If the meeting is not confirmed in one of these signs, this
unconfirmed sign will end the meeting, and accordingly this meeting
will be ended in all signs. 

NOTE: It is recommended to use separate resource mailbox for each
sign. 

PROPERTIES

APPLIES TO: All versions of DSS for Windows based sign 

REFERENCE: TFS #7458 

KNOWLEDGE BASE ID: 0053 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0053 - The booked meeting ends even it was confirmed and its information was recorded in template file]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>You can see the symptom of this issue by following these example&rsquo;s steps:</p>
<ul>
<li>Book an appointment from 11:00 AM to 12:00 on 28/10/2014</li>
<li>Go to your calendar and reopen the appointment, click on ResourceFinder (RF) button.</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 118 - F1.jpg" alt="" width="872" height="551" /></p>
<ul>
<li>In RF, the appointment appears from 12:00 - 13:00, i.e. the booked time slot is displayed in the RF grid one hour later than reality. So it appears that the resource is available from 11:00 to 12:00, but it is not and RF gives a warning message if you want to book on that time slot:</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 118 - F2.jpg" alt="" width="466" height="172" /></p>
<h2>Cause</h2>
<p>The reason of this issue is that a third-party time conversion DLL (TimeZoneSource.dll) malfunctions and causes the time change.</p>
<p>This issue is only encountered in some time zones and dates:</p>
<p>1. If Client time zone is among those in the following list:</p>
<table style="height: 25px;" width="661">
<tbody>
<tr>
<td>
<p>(UTC+03:00) Minsk</p>
<p>(UTC+04:00) Izhevsk, Samara (RTZ 3)</p>
<p>(UTC+11:00) Chokurdakh (RTZ 10)</p>
<p>(UTC+12:00) Anadyr, Petropavlovsk-Kamchatsky (RTZ 11)</p>
<p>(UTC+12:00) Petropavlovsk-Kamchatsky - Old</p>
(UTC+14:00) Kiritimati Island</td>
</tr>
</tbody>
</table>
<p>Then the database error occurs when user opens ResourceFinder as shown in the figure below:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 118 - F3.jpg" alt="" width="433" height="154" /></p>
<p>2. The following tables list dates of each time zone in which the issue occurs (from 1 December to the end of 2015)</p>
<table style="height: 414px;" width="662">
<tbody>
<tr>
<td>
<p><strong>Year: 2014</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>2014 December 01 - 31</strong> for the following time zones:</p>
<p>(UTC+02:00) Amman</p>
<p>(UTC+02:00) Kaliningrad (RTZ 1)</p>
<p>(UTC+03:00) Moscow, St. Petersburg, Volgograd (RTZ 2)</p>
<p>(UTC+05:00) Ekaterinburg (RTZ 4)</p>
<p>(UTC+06:00) Novosibirsk (RTZ 5)</p>
<p>(UTC+07:00) Krasnoyarsk (RTZ 6)</p>
<p>(UTC+08:00) Irkutsk (RTZ 7)</p>
<p>(UTC+09:00) Yakutsk (RTZ 8)</p>
<p>(UTC+10:00) Magadan</p>
<p>(UTC+10:00) Vladivostok, Magadan (RTZ 9)</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table>
<tbody>
<tr>
<td>
<p><strong>Year: 2015</strong></p>
</td>
</tr>
<tr>
<td>
<table>
<tbody>
<tr>
<td>
<p>=======(UTC-09:00) Alaska==========</p>
<p>2015 March 08</p>
<p>2015 November 01</p>
<p>2015 November 02</p>
<p>2015 November 03</p>
<p>2015 November 04</p>
<p>2015 November 05</p>
<p>2015 November 06</p>
<p>2015 November 07</p>
<p>2015 November 08</p>
<p>&nbsp;</p>
<p>=======(UTC-08:00) Baja California==========</p>
<p>2015 April 05</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC-08:00) Pacific Time (US &amp; Canada)==========</p>
<p>2015 March 08</p>
<p>2015 November 01</p>
<p>2015 November 02</p>
<p>2015 November 03</p>
<p>2015 November 04</p>
<p>2015 November 05</p>
<p>2015 November 06</p>
<p>2015 November 07</p>
<p>2015 November 08</p>
<p>&nbsp;</p>
<p>=======(UTC-07:00) Chihuahua, La Paz, Mazatlan==========</p>
<p>2015 April 05</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC-07:00) Mountain Time (US &amp; Canada)==========</p>
<p>2015 March 08</p>
<p>2015 November 01</p>
<p>2015 November 02</p>
<p>2015 November 03</p>
<p>2015 November 04</p>
<p>2015 November 05</p>
<p>2015 November 06</p>
<p>2015 November 07</p>
<p>2015 November 08</p>
<p>&nbsp;</p>
<p>=======(UTC-06:00) Central Time (US &amp; Canada)==========</p>
<p>2015 March 08</p>
<p>2015 November 01</p>
<p>2015 November 02</p>
<p>2015 November 03</p>
<p>2015 November 04</p>
<p>2015 November 05</p>
<p>2015 November 06</p>
<p>2015 November 07</p>
<p>2015 November 08</p>
<p>&nbsp;</p>
<p>=======(UTC-06:00) Guadalajara, Mexico City, Monterrey==========</p>
<p>2015 April 05</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC-05:00) Eastern Time (US &amp; Canada)==========</p>
<p>2015 March 08</p>
<p>2015 November 01</p>
<p>2015 November 02</p>
<p>2015 November 03</p>
<p>2015 November 04</p>
<p>2015 November 05</p>
<p>2015 November 06</p>
<p>2015 November 07</p>
<p>2015 November 08</p>
<p>&nbsp;</p>
<p>=======(UTC-05:00) Indiana (East)==========</p>
<p>2015 March 08</p>
<p>2015 November 01</p>
<p>2015 November 02</p>
<p>2015 November 03</p>
<p>2015 November 04</p>
<p>2015 November 05</p>
<p>2015 November 06</p>
<p>2015 November 07</p>
<p>2015 November 08</p>
<p>&nbsp;</p>
<p>=======(UTC-04:00) Asuncion==========</p>
<p>2015 March 22</p>
<p>2015 March 23</p>
<p>2015 March 24</p>
<p>2015 March 25</p>
<p>2015 March 26</p>
<p>2015 March 27</p>
<p>2015 March 28</p>
<p>2015 March 29</p>
<p>2015 March 30</p>
<p>2015 March 31</p>
<p>2015 April 01</p>
<p>2015 April 02</p>
<p>2015 April 03</p>
<p>2015 April 04</p>
<p>2015 April 05</p>
<p>2015 April 06</p>
<p>2015 April 07</p>
<p>2015 April 08</p>
<p>2015 April 09</p>
<p>2015 April 10</p>
<p>2015 April 11</p>
<p>2015 April 12</p>
<p>2015 April 13</p>
<p>2015 April 14</p>
<p>2015 April 15</p>
<p>2015 April 16</p>
<p>2015 April 17</p>
<p>2015 April 18</p>
<p>2015 October 04</p>
<p>&nbsp;</p>
<p>=======(UTC-04:00) Atlantic Time (Canada)==========</p>
<p>2015 March 08</p>
<p>2015 November 01</p>
<p>2015 November 02</p>
<p>2015 November 03</p>
<p>2015 November 04</p>
<p>2015 November 05</p>
<p>2015 November 06</p>
<p>2015 November 07</p>
<p>2015 November 08</p>
<p>&nbsp;</p>
<p>=======(UTC-04:00) Cuiaba==========</p>
<p>2015 February 22</p>
<p>2015 February 23</p>
<p>2015 February 24</p>
<p>2015 February 25</p>
<p>2015 February 26</p>
<p>2015 February 27</p>
<p>2015 February 28</p>
<p>2015 October 18</p>
<p>&nbsp;</p>
<p>=======(UTC-04:00) Santiago==========</p>
<p>2015 March 15</p>
<p>2015 March 16</p>
<p>2015 March 17</p>
<p>2015 March 18</p>
<p>2015 March 19</p>
<p>2015 March 20</p>
<p>2015 March 21</p>
<p>2015 October 11</p>
<p>&nbsp;</p>
<p>=======(UTC-03:30) Newfoundland==========</p>
<p>2015 March 08</p>
<p>2015 November 01</p>
<p>2015 November 02</p>
<p>2015 November 03</p>
<p>2015 November 04</p>
<p>2015 November 05</p>
<p>2015 November 06</p>
<p>2015 November 07</p>
<p>2015 November 08</p>
<p>&nbsp;</p>
<p>=======(UTC-03:00) Brasilia==========</p>
<p>2015 February 22</p>
<p>2015 February 23</p>
<p>2015 February 24</p>
<p>2015 February 25</p>
<p>2015 February 26</p>
<p>2015 February 27</p>
<p>2015 February 28</p>
<p>2015 October 18</p>
<p>&nbsp;</p>
<p>=======(UTC-03:00) Greenland==========</p>
<p>2015 March 28</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>&nbsp;</p>
<p>=======(UTC-03:00) Montevideo==========</p>
<p>2015 March 08</p>
<p>2015 March 09</p>
<p>2015 March 10</p>
<p>2015 March 11</p>
<p>2015 March 12</p>
<p>2015 March 13</p>
<p>2015 March 14</p>
<p>2015 March 15</p>
<p>2015 October 04</p>
<p>&nbsp;</p>
<p>=======(UTC-02:00) Mid-Atlantic - Old==========</p>
<p>2015 March 29</p>
<p>2015 September 27</p>
<p>2015 September 28</p>
<p>2015 September 29</p>
<p>2015 September 30</p>
<p>2015 October 01</p>
<p>2015 October 02</p>
<p>2015 October 03</p>
<p>2015 October 04</p>
<p>&nbsp;</p>
<p>=======(UTC-01:00) Azores==========</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC) Casablanca==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC) Dublin, Edinburgh, Lisbon, London==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+01:00) Brussels, Copenhagen, Madrid, Paris==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+01:00) Windhoek==========</p>
<p>2015 April 05</p>
<p>2015 April 06</p>
<p>2015 April 07</p>
<p>2015 April 08</p>
<p>2015 April 09</p>
<p>2015 April 10</p>
<p>2015 April 11</p>
<p>2015 April 12</p>
<p>2015 September 06</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) Amman==========</p>
<p>2015 January 01 - 31</p>
<p>2015 February 01 - 28</p>
<p>2015 March 01 - 26</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01 - 30</p>
<p>2015 December 01 &ndash; 31</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) Athens, Bucharest==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) Beirut==========</p>
<p>2015 March 28</p>
<p>2015 October 24</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) Damascus==========</p>
<p>2015 April 02</p>
<p>2015 October 29</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) E. Europe==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) Istanbul==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) Jerusalem==========</p>
<p>2015 March 27</p>
<p>2015 March 28</p>
<p>2015 March 29</p>
<p>2015 March 30</p>
<p>2015 March 31</p>
<p>2015 April 01 - 30</p>
<p>2015 May 01 - 31</p>
<p>2015 June 01 - 30</p>
<p>2015 July 01 - 31</p>
<p>2015 August 01 - 31</p>
<p>2015 September 01 - 30</p>
<p>2015 October 01 - 24</p>
<p>&nbsp;</p>
<p>=======(UTC+02:00) Kaliningrad (RTZ 1) ==============</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+03:00) Moscow, St. Petersburg, Volgograd (RTZ 2)==========</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+03:30) Tehran==========</p>
<p>2015 March 21</p>
<p>2015 September 21</p>
<p>2015 September 22</p>
<p>2015 September 23</p>
<p>2015 September 24</p>
<p>2015 September 25</p>
<p>2015 September 26</p>
<p>2015 September 27</p>
<p>2015 September 28</p>
<p>&nbsp;</p>
<p>=======(UTC+04:00) Baku==========</p>
<p>2015 March 29</p>
<p>2015 October 25</p>
<p>2015 October 26</p>
<p>2015 October 27</p>
<p>2015 October 28</p>
<p>2015 October 29</p>
<p>2015 October 30</p>
<p>2015 October 31</p>
<p>2015 November 01</p>
<p>&nbsp;</p>
<p>=======(UTC+05:00) Ekaterinburg (RTZ 4)==========</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+06:00) Novosibirsk (RTZ 5)==========</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+07:00) Krasnoyarsk (RTZ 6)==========</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+08:00) Irkutsk (RTZ 7)==========</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+09:00) Yakutsk (RTZ 8)==========</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+09:30) Adelaide==========</p>
<p>2015 April 04</p>
<p>2015 April 05</p>
<p>2015 April 06</p>
<p>2015 April 07</p>
<p>2015 April 08</p>
<p>2015 April 09</p>
<p>2015 April 10</p>
<p>2015 April 11</p>
<p>2015 April 12</p>
<p>2015 October 03</p>
<p>2015 October 04</p>
<p>&nbsp;</p>
<p>=======(UTC+10:00) Canberra, Melbourne, Sydney==========</p>
<p>2015 April 04</p>
<p>2015 April 05</p>
<p>2015 April 06</p>
<p>2015 April 07</p>
<p>2015 April 08</p>
<p>2015 April 09</p>
<p>2015 April 10</p>
<p>2015 April 11</p>
<p>2015 April 12</p>
<p>2015 October 03</p>
<p>2015 October 04</p>
<p>&nbsp;</p>
<p>=======(UTC+10:00) Hobart==========</p>
<p>2015 April 04</p>
<p>2015 April 05</p>
<p>2015 April 06</p>
<p>2015 April 07</p>
<p>2015 April 08</p>
<p>2015 April 09</p>
<p>2015 April 10</p>
<p>2015 April 11</p>
<p>2015 April 12</p>
<p>2015 October 03</p>
<p>2015 October 04</p>
<p>&nbsp;</p>
<p>=======(UTC+10:00) Magadan==========</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+10:00) Vladivostok, Magadan (RTZ 9)==========</p>
<p>2015 January 01 &ndash; December 31</p>
<p>&nbsp;</p>
<p>=======(UTC+12:00) Auckland, Wellington==========</p>
<p>2015 April 04</p>
<p>2015 April 05</p>
<p>2015 April 06</p>
<p>2015 April 07</p>
<p>2015 April 08</p>
<p>2015 April 09</p>
<p>2015 April 10</p>
<p>2015 April 11</p>
<p>2015 April 12</p>
<p>2015 September 26</p>
<p>2015 September 27</p>
<p>&nbsp;</p>
<p>=======(UTC+12:00) Fiji==========</p>
<p>2015 January 24</p>
<p>2015 January 25</p>
<p>2015 October 24</p>
<p>2015 October 25</p>
<p>&nbsp;</p>
<p>=======(UTC+13:00) Samoa==========</p>
<p>2015 April 04</p>
<p>2015 April 05</p>
<p>2015 April 06</p>
<p>2015 April 07</p>
<p>2015 April 08</p>
<p>2015 April 09</p>
<p>2015 April 10</p>
<p>2015 April 11</p>
<p>2015 April 12</p>
<p>2015 September 26</p>
<p>2015 September 27</p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Solution</h2>
<p>This has been reviewed and will be resolved in the RC 3.7.10 Hotfix 3.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC before RC 3.7.10 Hotfix 3</p>
<p><strong>Fixed in:</strong> RC 3.7.10 Hotfix 3</p>
<p><strong>Reference</strong>: TFS #16824; 18292</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0118</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

You can see the symptom of this issue by following these example's
steps: 

 	* Book an appointment from 11:00 AM to 12:00 on 28/10/2014
 	* Go to your calendar and reopen the appointment, click on
ResourceFinder (RF) button.

 	* In RF, the appointment appears from 12:00 - 13:00, i.e. the booked
time slot is displayed in the RF grid one hour later than reality. So
it appears that the resource is available from 11:00 to 12:00, but it
is not and RF gives a warning message if you want to book on that time
slot:

CAUSE

The reason of this issue is that a third-party time conversion DLL
(TimeZoneSource.dll) malfunctions and causes the time change. 

This issue is only encountered in some time zones and dates: 

1. If Client time zone is among those in the following list: 

(UTC+03:00) Minsk 

(UTC+04:00) Izhevsk, Samara (RTZ 3) 

(UTC+11:00) Chokurdakh (RTZ 10) 

(UTC+12:00) Anadyr, Petropavlovsk-Kamchatsky (RTZ 11) 

(UTC+12:00) Petropavlovsk-Kamchatsky - Old (UTC+14:00) Kiritimati
Island 

Then the database error occurs when user opens ResourceFinder as shown
in the figure below: 

2. The following tables list dates of each time zone in which the
issue occurs (from 1 December to the end of 2015) 

YEAR: 2014 

2014 DECEMBER 01 - 31 for the following time zones: 

(UTC+02:00) Amman 

(UTC+02:00) Kaliningrad (RTZ 1) 

(UTC+03:00) Moscow, St. Petersburg, Volgograd (RTZ 2) 

(UTC+05:00) Ekaterinburg (RTZ 4) 

(UTC+06:00) Novosibirsk (RTZ 5) 

(UTC+07:00) Krasnoyarsk (RTZ 6) 

(UTC+08:00) Irkutsk (RTZ 7) 

(UTC+09:00) Yakutsk (RTZ 8) 

(UTC+10:00) Magadan 

(UTC+10:00) Vladivostok, Magadan (RTZ 9) 

YEAR: 2015 

=======(UTC-09:00) Alaska========== 

2015 March 08 

2015 November 01 

2015 November 02 

2015 November 03 

2015 November 04 

2015 November 05 

2015 November 06 

2015 November 07 

2015 November 08 

=======(UTC-08:00) Baja California========== 

2015 April 05 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC-08:00) Pacific Time (US & Canada)========== 

2015 March 08 

2015 November 01 

2015 November 02 

2015 November 03 

2015 November 04 

2015 November 05 

2015 November 06 

2015 November 07 

2015 November 08 

=======(UTC-07:00) Chihuahua, La Paz, Mazatlan========== 

2015 April 05 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC-07:00) Mountain Time (US & Canada)========== 

2015 March 08 

2015 November 01 

2015 November 02 

2015 November 03 

2015 November 04 

2015 November 05 

2015 November 06 

2015 November 07 

2015 November 08 

=======(UTC-06:00) Central Time (US & Canada)========== 

2015 March 08 

2015 November 01 

2015 November 02 

2015 November 03 

2015 November 04 

2015 November 05 

2015 November 06 

2015 November 07 

2015 November 08 

=======(UTC-06:00) Guadalajara, Mexico City, Monterrey========== 

2015 April 05 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC-05:00) Eastern Time (US & Canada)========== 

2015 March 08 

2015 November 01 

2015 November 02 

2015 November 03 

2015 November 04 

2015 November 05 

2015 November 06 

2015 November 07 

2015 November 08 

=======(UTC-05:00) Indiana (East)========== 

2015 March 08 

2015 November 01 

2015 November 02 

2015 November 03 

2015 November 04 

2015 November 05 

2015 November 06 

2015 November 07 

2015 November 08 

=======(UTC-04:00) Asuncion========== 

2015 March 22 

2015 March 23 

2015 March 24 

2015 March 25 

2015 March 26 

2015 March 27 

2015 March 28 

2015 March 29 

2015 March 30 

2015 March 31 

2015 April 01 

2015 April 02 

2015 April 03 

2015 April 04 

2015 April 05 

2015 April 06 

2015 April 07 

2015 April 08 

2015 April 09 

2015 April 10 

2015 April 11 

2015 April 12 

2015 April 13 

2015 April 14 

2015 April 15 

2015 April 16 

2015 April 17 

2015 April 18 

2015 October 04 

=======(UTC-04:00) Atlantic Time (Canada)========== 

2015 March 08 

2015 November 01 

2015 November 02 

2015 November 03 

2015 November 04 

2015 November 05 

2015 November 06 

2015 November 07 

2015 November 08 

=======(UTC-04:00) Cuiaba========== 

2015 February 22 

2015 February 23 

2015 February 24 

2015 February 25 

2015 February 26 

2015 February 27 

2015 February 28 

2015 October 18 

=======(UTC-04:00) Santiago========== 

2015 March 15 

2015 March 16 

2015 March 17 

2015 March 18 

2015 March 19 

2015 March 20 

2015 March 21 

2015 October 11 

=======(UTC-03:30) Newfoundland========== 

2015 March 08 

2015 November 01 

2015 November 02 

2015 November 03 

2015 November 04 

2015 November 05 

2015 November 06 

2015 November 07 

2015 November 08 

=======(UTC-03:00) Brasilia========== 

2015 February 22 

2015 February 23 

2015 February 24 

2015 February 25 

2015 February 26 

2015 February 27 

2015 February 28 

2015 October 18 

=======(UTC-03:00) Greenland========== 

2015 March 28 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

=======(UTC-03:00) Montevideo========== 

2015 March 08 

2015 March 09 

2015 March 10 

2015 March 11 

2015 March 12 

2015 March 13 

2015 March 14 

2015 March 15 

2015 October 04 

=======(UTC-02:00) Mid-Atlantic - Old========== 

2015 March 29 

2015 September 27 

2015 September 28 

2015 September 29 

2015 September 30 

2015 October 01 

2015 October 02 

2015 October 03 

2015 October 04 

=======(UTC-01:00) Azores========== 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC) Casablanca========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC) Dublin, Edinburgh, Lisbon, London========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm,
Vienna========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana,
Prague========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+01:00) Brussels, Copenhagen, Madrid, Paris========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+01:00) Windhoek========== 

2015 April 05 

2015 April 06 

2015 April 07 

2015 April 08 

2015 April 09 

2015 April 10 

2015 April 11 

2015 April 12 

2015 September 06 

=======(UTC+02:00) Amman========== 

2015 January 01 - 31 

2015 February 01 - 28 

2015 March 01 - 26 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 - 30 

2015 December 01 - 31 

=======(UTC+02:00) Athens, Bucharest========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+02:00) Beirut========== 

2015 March 28 

2015 October 24 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

=======(UTC+02:00) Damascus========== 

2015 April 02 

2015 October 29 

=======(UTC+02:00) E. Europe========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn,
Vilnius========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+02:00) Istanbul========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+02:00) Jerusalem========== 

2015 March 27 

2015 March 28 

2015 March 29 

2015 March 30 

2015 March 31 

2015 April 01 - 30 

2015 May 01 - 31 

2015 June 01 - 30 

2015 July 01 - 31 

2015 August 01 - 31 

2015 September 01 - 30 

2015 October 01 - 24 

=======(UTC+02:00) Kaliningrad (RTZ 1) ============== 

2015 January 01 - December 31 

=======(UTC+03:00) Moscow, St. Petersburg, Volgograd (RTZ 2)==========


2015 January 01 - December 31 

=======(UTC+03:30) Tehran========== 

2015 March 21 

2015 September 21 

2015 September 22 

2015 September 23 

2015 September 24 

2015 September 25 

2015 September 26 

2015 September 27 

2015 September 28 

=======(UTC+04:00) Baku========== 

2015 March 29 

2015 October 25 

2015 October 26 

2015 October 27 

2015 October 28 

2015 October 29 

2015 October 30 

2015 October 31 

2015 November 01 

=======(UTC+05:00) Ekaterinburg (RTZ 4)========== 

2015 January 01 - December 31 

=======(UTC+06:00) Novosibirsk (RTZ 5)========== 

2015 January 01 - December 31 

=======(UTC+07:00) Krasnoyarsk (RTZ 6)========== 

2015 January 01 - December 31 

=======(UTC+08:00) Irkutsk (RTZ 7)========== 

2015 January 01 - December 31 

=======(UTC+09:00) Yakutsk (RTZ 8)========== 

2015 January 01 - December 31 

=======(UTC+09:30) Adelaide========== 

2015 April 04 

2015 April 05 

2015 April 06 

2015 April 07 

2015 April 08 

2015 April 09 

2015 April 10 

2015 April 11 

2015 April 12 

2015 October 03 

2015 October 04 

=======(UTC+10:00) Canberra, Melbourne, Sydney========== 

2015 April 04 

2015 April 05 

2015 April 06 

2015 April 07 

2015 April 08 

2015 April 09 

2015 April 10 

2015 April 11 

2015 April 12 

2015 October 03 

2015 October 04 

=======(UTC+10:00) Hobart========== 

2015 April 04 

2015 April 05 

2015 April 06 

2015 April 07 

2015 April 08 

2015 April 09 

2015 April 10 

2015 April 11 

2015 April 12 

2015 October 03 

2015 October 04 

=======(UTC+10:00) Magadan========== 

2015 January 01 - December 31 

=======(UTC+10:00) Vladivostok, Magadan (RTZ 9)========== 

2015 January 01 - December 31 

=======(UTC+12:00) Auckland, Wellington========== 

2015 April 04 

2015 April 05 

2015 April 06 

2015 April 07 

2015 April 08 

2015 April 09 

2015 April 10 

2015 April 11 

2015 April 12 

2015 September 26 

2015 September 27 

=======(UTC+12:00) Fiji========== 

2015 January 24 

2015 January 25 

2015 October 24 

2015 October 25 

=======(UTC+13:00) Samoa========== 

2015 April 04 

2015 April 05 

2015 April 06 

2015 April 07 

2015 April 08 

2015 April 09 

2015 April 10 

2015 April 11 

2015 April 12 

2015 September 26 

2015 September 27 

SOLUTION

This has been reviewed and will be resolved in the RC 3.7.10 Hotfix 3.


PROPERTIES

APPLIES TO: All versions of RC before RC 3.7.10 Hotfix 3 

FIXED IN: RC 3.7.10 Hotfix 3 

REFERENCE: TFS #16824; 18292 

KNOWLEDGE BASE ID: 0118 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0118 - Time display error occurs in ResourceFinder when TimeZoneSource.dll malfunctions]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>In Digital Sign Manager --&gt; Network Configurations.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 57 - F1.jpg" alt="" width="489" height="106" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Cause</h2>
<p>When Exchange server has enabled SSL, then DSS must access the exchange accounts through the https protocol too.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15</p>
<p><strong>Reference:</strong> TFS #10955</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0057</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In Digital Sign Manager --> Network Configurations. 

CAUSE

When Exchange server has enabled SSL, then DSS must access the
exchange accounts through the https protocol too. 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 

REFERENCE: TFS #10955 

KNOWLEDGE BASE ID: 0057 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0057 - Why must the “HTTPS” option sometimes be chosen?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 class="clearfix" style="color: #0264b2;">Summary</h2>
<p>DSS supports WebDAV and Exchange Web Service. These are two protocols provided by the Exchange server to access its database.</p>
<div class="clearfix">&nbsp;</div>
<table>
<tbody>
<tr>
<td>
<p><strong>&nbsp;</strong></p>
</td>
<td>
<p><strong>WebDAV</strong></p>
</td>
<td>
<p><strong>Exchange Web Service</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>Exchange Server 2007</strong></p>
</td>
<td style="text-align: center;">
<p>YES</p>
</td>
<td style="text-align: center;">
<p>YES</p>
</td>
</tr>
<tr>
<td>
<p><strong>Exchange Server 2010</strong></p>
</td>
<td style="text-align: center;">
<p>NO</p>
</td>
<td style="text-align: center;">
<p>YES</p>
</td>
</tr>
<tr>
<td>
<p><strong>Exchange Server 2013</strong></p>
</td>
<td style="text-align: center;">
<p>NO</p>
</td>
<td style="text-align: center;">
<p>YES</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<p><span style="background-color: #ffff00;">Note:</span></p>
<p>Exchange Online is supported from 2.9.1.15 and newer, other types of Exchange Server are supported in all versions of DSS for Server.</p>
<p>If Exchange Online is selected, another panel is opened for configuration and Exchange Web Service is used.</p>
<p>If the Exchange Server version is 2010 or 2013, Exchange Web Service protocol is a must for DSS to function properly.</p>
<p>The DSS Administrator selects the Exchange Service Type according to which Exchange Server version is used.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10956</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0058</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

DSS supports WebDAV and Exchange Web Service. These are two protocols
provided by the Exchange server to access its database. 

  

WEBDAV 

EXCHANGE WEB SERVICE 

EXCHANGE SERVER 2007 

YES 

YES 

EXCHANGE SERVER 2010 

NO 

YES 

EXCHANGE SERVER 2013 

NO 

YES 

Note: 

Exchange Online is supported from 2.9.1.15 and newer, other types of
Exchange Server are supported in all versions of DSS for Server. 

If Exchange Online is selected, another panel is opened for
configuration and Exchange Web Service is used. 

If the Exchange Server version is 2010 or 2013, Exchange Web Service
protocol is a must for DSS to function properly. 

The DSS Administrator selects the Exchange Service Type according to
which Exchange Server version is used. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10956 

KNOWLEDGE BASE ID: 0058 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0058 - Which Exchange Service Type should we select?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>When you try to test or save your configuration at the Network Configuration, the following message might appear:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 59 - F1.jpg" alt="" width="347" height="170" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Cause &amp; Resolution</h2>
<p>It&rsquo;s the most likely that you have chosen WebDAV in the list of Exchange Service Types (DSS Network Configuration). Try to switch to Exchange Web Services in the DSS Network Configuration. Another possible reason is that you have entered an invalid Exchange Server Name. To resolve it, check and correct the provided Exchange Server information again.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10957</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0059</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When you try to test or save your configuration at the Network
Configuration, the following message might appear: 

CAUSE & RESOLUTION

It's the most likely that you have chosen WebDAV in the list of
Exchange Service Types (DSS Network Configuration). Try to switch to
Exchange Web Services in the DSS Network Configuration. Another
possible reason is that you have entered an invalid Exchange Server
Name. To resolve it, check and correct the provided Exchange Server
information again. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10957 

KNOWLEDGE BASE ID: 0059 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0059 - Why do I get a message when testing or saving configuration at the Network Configuration?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>Please follow these steps to setup the sign to use 12-hour clock:</p>
<p>First of all, you have to uncheck &ldquo;<strong><em>Auto-append MAC to schedule URL</em></strong>&rdquo; and &ldquo;<strong><em>Synchronize time and date with the schedule file web server</em></strong>&rdquo; options in Sign Configuration page:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 60 - F1.jpg" alt="" width="643" height="343" /></p>
<p>After that, click [<strong>Table of Contents</strong>] link at the upper left corner of the page to open a list:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 60 - F2.jpg" alt="" width="639" height="576" /></p>
<p>In Tools and Documentation, click [<strong>Edit flash file</strong>], a screen view appears. In this view, enter &ldquo;<strong>/etc/modulex.cfg</strong>&rdquo; into the text field and click <strong>[Load]</strong>, this content shows up:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 60 - F3.jpg" alt="" width="587" height="477" /></p>
<p>In the opened window, type in a new line as the following figure:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 60 - F4.jpg" alt="" width="636" height="424" /></p>
<p>Click <strong>[Save]</strong> and reboot the sign to finish modification.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server and only Modulex Sign</p>
<p><strong>Reference:</strong> TFS #10958</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0060</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Please follow these steps to setup the sign to use 12-hour clock: 

First of all, you have to uncheck "_AUTO-APPEND MAC TO SCHEDULE URL_"
and "_SYNCHRONIZE TIME AND DATE WITH THE SCHEDULE FILE WEB SERVER_"
options in Sign Configuration page: 

After that, click [TABLE OF CONTENTS] link at the upper left corner of
the page to open a list: 

In Tools and Documentation, click [EDIT FLASH FILE], a screen view
appears. In this view, enter "/ETC/MODULEX.CFG" into the text field
and click [LOAD], this content shows up: 

In the opened window, type in a new line as the following figure: 

Click [SAVE] and reboot the sign to finish modification. 

PROPERTIES

APPLIES TO: All versions of DSS for Server and only Modulex Sign 

REFERENCE: TFS #10958 

KNOWLEDGE BASE ID: 0060 

LAST UPDATED: Feb 24, 2016 

 ]]></contentstext>
<categories>
<categoryid><![CDATA[80]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0060 - How do I setup the sign, so it uses 12-hour clock?]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<h2 style="color: #0264b2;">Summary</h2>
<p>You can set up power saving for the signs by following these steps:</p>
<p>Step 1 &ndash; specify the time in the green boxes below.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 61 - F1.jpg" alt="" width="1150" height="804" /></p>
<p><strong>Step 2 </strong>&ndash; setup the required power down and power up time as in the below example. The example sets that scheduled actions will be possible between 8:00 and 15:00:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 61 - F2.jpg" alt="Power Options" width="353" height="261" /></p>
<p><strong>Step 3</strong> &ndash; make sure that the physical sign can power down, if there is no scheduled action planned to take place. In the below example the sign will power down if there are no scheduled actions from 7:00 in the morning until 5:30 next morning.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 61 - F3.jpg" alt="" width="" height="" /></p>
<p>You can also refer to <a href="http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/195/33/the-power-option-function-in-dss-for-windows-does-not-work-kb-52---7457">this KB article</a> for more choice of solution.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10959</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0061</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

You can set up power saving for the signs by following these steps: 

Step 1 - specify the time in the green boxes below. 

STEP 2 - setup the required power down and power up time as in the
below example. The example sets that scheduled actions will be
possible between 8:00 and 15:00: 

STEP 3 - make sure that the physical sign can power down, if there is
no scheduled action planned to take place. In the below example the
sign will power down if there are no scheduled actions from 7:00 in
the morning until 5:30 next morning. 

You can also refer to this KB article
[http://www.add-on.com/support/index.php?/Knowledgebase/Article/View/195/33/the-power-option-function-in-dss-for-windows-does-not-work-kb-52---7457]
for more choice of solution. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10959 

KNOWLEDGE BASE ID: 0061 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>Most texts can be localized by means of the DSS software. Select and right-click the calendar(s), where you want to localize texts. Select &ldquo;Manage I-Sign&rdquo; and choose the &ldquo;labels&rdquo; tab. This gives you an overview of the menu texts you can localize by means of the DSS software.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 62 - F1.jpg" alt="" width="458" height="660" /></p>
<p>A few texts have to be localized in the sign firmware. These texts are:</p>
<p>a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Please wait&hellip;</p>
<p>b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Next meetings</p>
<p>c)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Menu</p>
<p>&nbsp;</p>
<p>Localization can be done if you:</p>
<p>a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Load the /etc/modulex.cfg file from within the I-signs &ldquo;Edit flash file&rdquo; menu point in the sign administrator software.</p>
<p>b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Insert or modify the texts inside the &ldquo;(&ldquo; and &ldquo;)&rdquo;:</p>
<ol>
<li>/fms.NextTitle (Next Meeting)</li>
<li>/menu.SubmitText (Please wait)</li>
<li>/menu.button (Menu)</li>
</ol>
<p>c)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Then reboot the sign by entering the following in the browser address field:&nbsp;http://type the I-sign-IP-address here/setup/reboot</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10960</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0062</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Most texts can be localized by means of the DSS software. Select and
right-click the calendar(s), where you want to localize texts. Select
"Manage I-Sign" and choose the "labels" tab. This gives you an
overview of the menu texts you can localize by means of the DSS
software. 

A few texts have to be localized in the sign firmware. These texts
are: 

a) Please wait… 

b) Next meetings 

c) Menu 

Localization can be done if you: 

a) Load the /etc/modulex.cfg file from within the I-signs "Edit flash
file" menu point in the sign administrator software. 

b) Insert or modify the texts inside the "(" and ")": 

 	* /fms.NextTitle (Next Meeting)
 	* /menu.SubmitText (Please wait)
 	* /menu.button (Menu)

c) Then reboot the sign by entering the following in the browser
address field: http://type the I-sign-IP-address here/setup/reboot 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10960 

KNOWLEDGE BASE ID: 0062 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0062 - How do I localize/translate the I-sign menu texts?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>For Digital Sign Service to synchronize data to LAN output properly you have to make sure that the Events and Schedule folder created has the correct MIME Types.</p>
<p>You need to setup two different MIME types for the two folders as in the table below: &nbsp;</p>
<div class="clearfix">&nbsp;</div>
<table>
<tbody>
<tr>
<td>
<p><strong>Folder</strong></p>
</td>
<td>
<p><strong>Extension</strong></p>
</td>
<td>
<p><strong>MIME Type</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>Events</strong></p>
</td>
<td>
<p>.XHML</p>
</td>
<td>
<p>application/imenu+xml</p>
</td>
</tr>
<tr>
<td>
<p><strong>Schedule</strong></p>
</td>
<td>
<p>.XML</p>
</td>
<td>
<p>application/schedule+xml</p>
</td>
</tr>
</tbody>
</table>
<p>To setup MIME types, do the following steps:</p>
<p>1. For IIS 7:</p>
<p>a. Open the IIS Manager</p>
<p>b. Select the Events folder in the tree at the left side then double click on the icon <img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 63 - F1.jpg" alt="" width="53" height="39" />&nbsp;to open a list of MIMe types.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 63 - F2.jpg" alt="" width="521" height="384" /></p>
<p>c. Right click on the MIME Types list and select <strong>Add</strong> option.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 63 - F3.jpg" alt="" width="521" height="384" /></p>
<p>d. In the <strong>Add MIME Type</strong> dialog box specify the following information:</p>
<p>&nbsp;</p>
<ul>
<li><strong>Extension:</strong> Type in the file name extension (.XHTML).</li>
<li><strong>MIME Type:</strong> Type a MIME type, for example, application/imenu+xml.</li>
</ul>
<p>&nbsp;</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 63 - F4.jpg" alt="" width="371" height="212" /></p>
<p>e. Click&nbsp;<strong>[OK</strong>].</p>
<p>&nbsp;</p>
<p>2. For IIS 6:</p>
<p>a. Open IIS 6</p>
<p>b. Select the Event folder in the tree at the left side then right-click on the icon to open a Properties dialog.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 63 - F5.jpg" alt="" width="300" height="482" /></p>
<p>c. On the Properties screen, select HTTP Header tab and press MIME Type button:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 63 - F6.jpg" alt="" width="478" height="463" /></p>
<p>d. On the MIME Types, press New button to add new one:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 63 - F7.jpg" alt="" width="348" height="369" /></p>
<p>e. In the <strong>Add MIME Type</strong> dialog box, specify the following information:</p>
<ul>
<li>Extension: Type in the file name extension (.xhtml)</li>
<li>MIME Type: type a MIME type, for example: application/imenu+xml</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 63 - F8.jpg" alt="" width="349" height="158" /></p>
<ul>
<li>Click OK buton</li>
</ul>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10961</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0063</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

For Digital Sign Service to synchronize data to LAN output properly
you have to make sure that the Events and Schedule folder created has
the correct MIME Types. 

You need to setup two different MIME types for the two folders as in
the table below: 

FOLDER 

EXTENSION 

MIME TYPE 

EVENTS 

.XHML 

application/imenu+xml 

SCHEDULE 

.XML 

application/schedule+xml 

To setup MIME types, do the following steps: 

1. For IIS 7: 

a. Open the IIS Manager 

b. Select the Events folder in the tree at the left side then double
click on the icon to open a list of MIMe types. 

c. Right click on the MIME Types list and select ADD option. 

d. In the ADD MIME TYPE dialog box specify the following information: 

 	* EXTENSION: Type in the file name extension (.XHTML).
 	* MIME TYPE: Type a MIME type, for example, application/imenu+xml.

e. Click [OK]. 

2. For IIS 6: 

a. Open IIS 6 

b. Select the Event folder in the tree at the left side then
right-click on the icon to open a Properties dialog. 

c. On the Properties screen, select HTTP Header tab and press MIME
Type button: 

d. On the MIME Types, press New button to add new one: 

e. In the ADD MIME TYPE dialog box, specify the following information:


 	* Extension: Type in the file name extension (.xhtml)
 	* MIME Type: type a MIME type, for example: application/imenu+xml

 	* Click OK buton

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10961 

KNOWLEDGE BASE ID: 0063 

LAST UPDATED: Feb 24, 2016 

 ]]></contentstext>
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<subject><![CDATA[KB0063 - How do I setup MIME types for web-site in the IIS?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>To give you a detailed instruction about how to set this permission, we use Outlook 2007.</p>
<p>Proceed as the following steps:</p>
<p>1.&nbsp;In <strong>Outlook</strong>, right click on the selected calendar account, select [<strong>Properties</strong>]:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 64 - F1.jpg" alt="" width="259" height="422" /></p>
<p>2.&nbsp;In <strong>Calendar Properties</strong> window, navigate to &ldquo;<strong>Permissions</strong>&rdquo; tab:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 64 - F2.jpg" alt="" width="394" height="553" /></p>
<p>3.&nbsp;In &ldquo;<strong>Permissions</strong>&rdquo; tab, click [<strong>Add</strong>] button to open &ldquo;<strong>Add User</strong>&rdquo; window.</p>
<p>In &ldquo;<strong>Add User</strong>&rdquo; window, select the account you want to grant &ldquo;<strong>Read-only</strong>&rdquo; permission and click [<strong>Add</strong>]. Then click [<strong>OK</strong>].</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 64 - F3.jpg" alt="" width="540" height="427" /></p>
<p><span style="background-color: #ffff00;">Note:</span> The account you select here is the account used to configure in <strong>Digital Sign Manager </strong><strong>--&gt; Common --&gt; Network Configurations</strong>:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 64 - F4.jpg" alt="" width="552" height="268" /></p>
<p>4.&nbsp;Clicking [<strong>OK</strong>] in <strong>step 3</strong> brings you back to <strong>Calendar Properties</strong> window.</p>
<p>In this window, select the user you have just added and look at the &ldquo;<strong>Permissions</strong>&rdquo; part. In &ldquo;<strong>Read</strong>&rdquo; section, select &ldquo;<strong>Full Details</strong>&rdquo;, the permission level for that user is automatically changed to <strong>Reviewer</strong> as shown in the adjacent figure:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 64 - F5.jpg" alt="" width="394" height="552" /></p>
<p>5. Click [<strong>OK</strong>] to finish</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10962</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0064</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

To give you a detailed instruction about how to set this permission,
we use Outlook 2007. 

Proceed as the following steps: 

1. In OUTLOOK, right click on the selected calendar account, select
[PROPERTIES]: 

2. In CALENDAR PROPERTIES window, navigate to "PERMISSIONS" tab: 

3. In "PERMISSIONS" tab, click [ADD] button to open "ADD USER" window.


In "ADD USER" window, select the account you want to grant "READ-ONLY"
permission and click [ADD]. Then click [OK]. 

Note: The account you select here is the account used to configure in
DIGITAL SIGN MANAGER --> COMMON --> NETWORK CONFIGURATIONS: 

4. Clicking [OK] in STEP 3 brings you back to CALENDAR PROPERTIES
window. 

In this window, select the user you have just added and look at the
"PERMISSIONS" part. In "READ" section, select "FULL DETAILS", the
permission level for that user is automatically changed to REVIEWER as
shown in the adjacent figure: 

5. Click [OK] to finish 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10962 

KNOWLEDGE BASE ID: 0064 

LAST UPDATED: Feb 24, 2016 

 ]]></contentstext>
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<subject><![CDATA[KB0064 - How can we set “Read-only” access for service account in Microsoft Outlook®?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>In order to set access permission for room mailbox in Exchange Server 2013 or Exchange Online, select one of these options:</p>
<p><strong>Option 1: Using Exchange Management Shell</strong></p>
<p><strong><em>For Exchange 2013:</em></strong></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open the Exchange Management Shell</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type in the following command:</p>
<p><em>Add-MailboxPermission &ndash;AccessRights FullAccess &ndash;Identity dssroom1 &ndash;User dssadmin</em></p>
<p>In which:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dssroom1 is the name of the room mailbox</p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;dssadmin is the logged in user name</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 66 - F1.jpg" alt="" width="609" height="98" /></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Press [<strong>Enter</strong>] to finish.</p>
<p><strong><em>For Exchange Online:</em></strong></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open the Exchange Management Shell</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type in the following command:&nbsp;<em>$LiveCred=Get-Credential</em></p>
<p>A dialogue box shows up to ask for credentials:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 66 - F2.jpg" alt="" width="376" height="308" /></p>
<p>Provide the requested information and click <strong>[OK].</strong></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type in the following command:</p>
<p><em>$session=New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri <a href="https://ps.outlook.com/powershell/">https://ps.outlook.com/powershell/</a> -Credential $LiveCred -Authentication Basic -AllowRedirection</em></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Then, type in the following command:&nbsp;<em>Import-PSSession $session</em></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; After that, type in the following command:&nbsp;<em>Add-MailboxPermission &ndash;AccessRights FullAccess &ndash;Identity dssroom1 &ndash;User dssadmin</em></p>
<p>In which:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dssroom1 is the name of the room mailbox</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; dssadmin is the logged in user name</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Press [<strong>Enter</strong>] to finish.</p>
<p>&nbsp;</p>
<p><strong>Option 2: Using web UI (for both Exchange Server 2013 and Exchange Online)</strong></p>
<p>After logging in Microsoft Office 365 portal, on the toolbar, select Admin &agrave; Exchange to open Exchange admin center:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 66 - F3.jpg" alt="" width="446" height="175" /></p>
<p>In Exchange admin center, select recipients &agrave; resources. A list of resources is displayed:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 66 - F4.jpg" alt="" width="485" height="245" /></p>
<p>Click the resource you want to set permission, and select <strong>[edit]</strong> symbol on the toolbar to open Room Mailbox window.</p>
<p>In the Room Mailbox window, select mailbox delegation<strong>:</strong></p>
<p><strong><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 66 - F5.jpg" alt="" width="637" height="324" /></strong></p>
<p>&nbsp;</p>
<p>In the opened panel, there are 3 types of permission (Send As, Send on Behalf and Full Access) that can be assigned to service account.</p>
<p>Focus on the Full Access section, click<strong> [+]</strong> symbol to open list of service accounts:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 66 - F6.jpg" alt="" width="403" height="467" /></p>
<p>Select the service account you want to grant Full Access permission and click [add], then click [OK]. That account is added into DISPLAY NAME section under the Full Access section:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 66 - F7.jpg" alt="" width="608" height="271" /></p>
<p><span style="background-color: #ffff00;"><strong>Note</strong>:</span> You can select as many accounts as you wish to grant the selected permission.</p>
<p>Click [save] to finish.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15 and newer</p>
<p><strong>Reference:</strong> TFS #10964</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0066</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In order to set access permission for room mailbox in Exchange Server
2013 or Exchange Online, select one of these options: 

OPTION 1: USING EXCHANGE MANAGEMENT SHELL 

_FOR EXCHANGE 2013:_ 

- Open the Exchange Management Shell 

- Type in the following command: 

_Add-MailboxPermission -AccessRights FullAccess -Identity dssroom1
-User dssadmin_ 

In which: dssroom1 is the name of the room mailbox 

 dssadmin is the logged in user name 

- Press [ENTER] to finish. 

_FOR EXCHANGE ONLINE:_ 

- Open the Exchange Management Shell 

- Type in the following command: _$LiveCred=Get-Credential_ 

A dialogue box shows up to ask for credentials: 

Provide the requested information and click [OK]. 

- Type in the following command: 

_$session=New-PSSession -ConfigurationName Microsoft.Exchange
-ConnectionUri https://ps.outlook.com/powershell/
[https://ps.outlook.com/powershell/] -Credential $LiveCred
-Authentication Basic -AllowRedirection_ 

- Then, type in the following command: _Import-PSSession $session_ 

- After that, type in the following command: _Add-MailboxPermission
-AccessRights FullAccess -Identity dssroom1 -User dssadmin_ 

In which: dssroom1 is the name of the room mailbox 

 dssadmin is the logged in user name 

- Press [ENTER] to finish. 

OPTION 2: USING WEB UI (FOR BOTH EXCHANGE SERVER 2013 AND EXCHANGE
ONLINE) 

After logging in Microsoft Office 365 portal, on the toolbar, select
Admin à Exchange to open Exchange admin center: 

In Exchange admin center, select recipients à resources. A list of
resources is displayed: 

Click the resource you want to set permission, and select [EDIT]
symbol on the toolbar to open Room Mailbox window. 

In the Room Mailbox window, select mailbox delegation: 

In the opened panel, there are 3 types of permission (Send As, Send on
Behalf and Full Access) that can be assigned to service account. 

Focus on the Full Access section, click [+] symbol to open list of
service accounts: 

Select the service account you want to grant Full Access permission
and click [add], then click [OK]. That account is added into DISPLAY
NAME section under the Full Access section: 

NOTE: You can select as many accounts as you wish to grant the
selected permission. 

Click [save] to finish. 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 and newer 

REFERENCE: TFS #10964 

KNOWLEDGE BASE ID: 0066 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0066 - How can I grant full access permission for room mailbox in Exchange Server 2013/Exchange Online?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>In MC Editor Options, if you check on &ldquo;<strong>Exchange Online</strong>&rdquo; option, then 2 fields &ldquo;<strong>Exchange Server</strong>&rdquo; and &ldquo;<strong>Domain</strong>&rdquo; will be blurred.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 123 - F1.jpg" alt="" width="487" height="608" /></p>
<p>The difference for selecting &ldquo;<strong>Exchange Online</strong>&rdquo; option can be seen when you open a New Signature window and click User Fields: 2 properties IPPhone and PostOfficeBox are available with <strong>Exchange On-Premise</strong>, meanwhile they are not available with &ldquo;<strong>Exchange Online</strong>&rdquo; option.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 123 - F2.jpg" alt="" width="1321" height="571" /></p>
<p>If you already have a signature template that uses Exchange On-Premise, and you select either IPPhone or PostOfficeBox as property of that signature:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 123 - F3.jpg" alt="" width="643" height="498" /></p>
<p>And then you change to use Exchange Online, then the template still remains the same but 2 properties <strong>IPPhone</strong> and <strong>PostOfficeBox</strong> are not available in the <strong>User Fields</strong> list anymore:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 123 - F4.jpg" alt="" width="643" height="446" /></p>
<p>For the signature to work well after migrating to Exchange Online, you will need to remove the two properties <strong>IPPhone</strong> and <strong>PostOfficeBox </strong>from the signature template.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> MC 3.01.00.0020</p>
<p><strong>Reference:</strong> TFS #16020</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0123</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In MC Editor Options, if you check on "EXCHANGE ONLINE" option, then 2
fields "EXCHANGE SERVER" and "DOMAIN" will be blurred. 

The difference for selecting "EXCHANGE ONLINE" option can be seen when
you open a New Signature window and click User Fields: 2 properties
IPPhone and PostOfficeBox are available with EXCHANGE ON-PREMISE,
meanwhile they are not available with "EXCHANGE ONLINE" option. 

If you already have a signature template that uses Exchange
On-Premise, and you select either IPPhone or PostOfficeBox as property
of that signature: 

And then you change to use Exchange Online, then the template still
remains the same but 2 properties IPPHONE and POSTOFFICEBOX are not
available in the USER FIELDS list anymore: 

For the signature to work well after migrating to Exchange Online, you
will need to remove the two properties IPPHONE and POSTOFFICEBOX from
the signature template. 

PROPERTIES

APPLIES TO: MC 3.01.00.0020 

REFERENCE: TFS #16020 

KNOWLEDGE BASE ID: 0123 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0123 - Difference between using Exchange On-Premise and Exchange Online]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>In order to create a room list in Exchange Online, follow these steps:</p>
<p><strong>Step 1: Connect to Exchange Online Services</strong></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open Windows PowerShell 2.0 and run the following command:&nbsp;<span style="font-family: 'courier new', courier; color: #000000; background-color: #c0c0c0;">$LiveCred = Get-Credential</span></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In the Windows PowerShell Credential Request window, type the credentials of an account in your cloud-based organization (User Name and Password of the Admin User). Then, click OK.</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Run the following command:</p>
<p><span style="font-family: 'courier new', courier; color: #000000; background-color: #c0c0c0;">$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $LiveCred -Authentication Basic &ndash;AllowRedirection</span></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Run the following command:&nbsp;<span style="font-family: 'courier new', courier; color: #000000; background-color: #c0c0c0;">Set-ExecutionPolicy Unrestricted</span></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Run the following command:&nbsp;<span style="font-family: 'courier new', courier; color: #000000; background-color: #c0c0c0;">Import-PSSession $Session</span></p>
<p><span style="background-color: #ffff00;">Note</span><strong><span style="background-color: #ffff00;">:</span> </strong>In order to implement this procedure, user&rsquo;s account must be Global Administrator account.</p>
<p><strong>&nbsp;</strong></p>
<p><strong>Step 2: Create a room list and add members to created room list </strong></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Run the following command:<span style="color: #000000;">&nbsp;<span style="font-family: 'courier new', courier; background-color: #c0c0c0;">New-DistributionGroup -Name "aoc_test.room" &ndash;RoomList</span></span></p>
<p>In which, <strong>aoc_test.room</strong> is name of the room list to be created.</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Add a member into the created room list by the following command:&nbsp;<span style="font-family: 'courier new', courier; color: #000000; background-color: #c0c0c0;">Add-DistributionGroupMember &ndash;Identity "aoc_test.room" &ndash;Member "aoc_test.room.01</span></p>
<p>In which, <strong>aoc_test.room.01</strong> is name of the room box to be added into the created room list.</p>
<p>If you want to add all room mailboxes into a room list, implement the following steps:</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Save the list of members in a $Members variable by the following command:&nbsp;<span style="color: #000000; font-family: 'courier new', courier; background-color: #c0c0c0;">$Members=Get-Mailbox -Filter {(RecipientTypeDetails -eq "RoomMailbox")}</span></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create the distribution group by using the $Members variable as the value for the Members parameter by the following command:</p>
<p><span style="color: #000000; font-family: 'courier new', courier; background-color: #c0c0c0;">New-DistributionGroup -Name "aoc_test.room" -RoomList -Members $Members</span></p>
<p>In which, <strong>aoc_test.room</strong> is name of the room list to be created.</p>
<p><span style="background-color: #ffff00;">Note:</span> You cannot use the Exchange Management Console (EMC) to create a room list distribution group.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15</p>
<p><strong>Reference:</strong> TFS #10965</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0067</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In order to create a room list in Exchange Online, follow these steps:


STEP 1: CONNECT TO EXCHANGE ONLINE SERVICES 

- Open Windows PowerShell 2.0 and run the following command: $LiveCred
= Get-Credential 

- In the Windows PowerShell Credential Request window, type the
credentials of an account in your cloud-based organization (User Name
and Password of the Admin User). Then, click OK. 

- Run the following command: 

$Session = New-PSSession -ConfigurationName Microsoft.Exchange
-ConnectionUri https://ps.outlook.com/powershell/ -Credential
$LiveCred -Authentication Basic -AllowRedirection 

- Run the following command: Set-ExecutionPolicy Unrestricted 

- Run the following command: Import-PSSession $Session 

Note: In order to implement this procedure, user's account must be
Global Administrator account. 

  

STEP 2: CREATE A ROOM LIST AND ADD MEMBERS TO CREATED ROOM LIST 

- Run the following command: New-DistributionGroup -Name
"aoc_test.room" -RoomList 

In which, AOC_TEST.ROOM is name of the room list to be created. 

- Add a member into the created room list by the following command:
Add-DistributionGroupMember -Identity "aoc_test.room" -Member
"aoc_test.room.01 

In which, AOC_TEST.ROOM.01 is name of the room box to be added into
the created room list. 

If you want to add all room mailboxes into a room list, implement the
following steps: 

- Save the list of members in a $Members variable by the following
command: $Members=Get-Mailbox -Filter {(RecipientTypeDetails -eq
"RoomMailbox")} 

- Create the distribution group by using the $Members variable as the
value for the Members parameter by the following command: 

New-DistributionGroup -Name "aoc_test.room" -RoomList -Members
$Members 

In which, AOC_TEST.ROOM is name of the room list to be created. 

Note: You cannot use the Exchange Management Console (EMC) to create a
room list distribution group. 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 

REFERENCE: TFS #10965 

KNOWLEDGE BASE ID: 0067 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0067 - How can I create a room list in Exchange Online?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<h3>Overview of inbound and outbound ports that RTS is using:</h3>
<p><span style="background-color: #ffff00;">Note:</span> The ports listed below are valid no matter where Realtime Service (RTS) is installed (on premise or in the cloud). If installed behind a firewall, then appropriate inbound ports and outbound ports should be used for RTS to communicate with other components.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB 126 - F1.jpg" alt="" width="719" height="389" /></p>
<p>RTS = RealTime Service (Windows services)<br />RTM = RealTime Manager</p>
<p><span style="background-color: #ffff00;">Note:</span>&nbsp;RealTime Services uses the following DNS names for communicating with Office 365, Exchange Online, Azure AD:</p>
<p>For Azure Cloud:</p>
<ul>
<li>login.windows.net</li>
<li>graph.windows.net</li>
<li>autodiscover-s.outlook.com</li>
</ul>
<p>For German Cloud:</p>
<ul>
<li>login.microsoftonline.de</li>
<li>graph.cloudapi.de</li>
<li>autodiscover-s.outlook.de</li>
</ul>
<p>For Chinese Cloud:</p>
<ul>
<li>login.chinacloudapi.cn</li>
<li>graph.chinacloudapi.cn</li>
<li>autodiscover-s.partner.outlook.cn</li>
</ul>
<h3>Overview of needed IP addresses:</h3>
<p>You can have an overview of IP addresses RTS is using when talking to Office 365 by visiting this page: <a href="http://technet.microsoft.com/en-us/library/hh373144.aspx">http://technet.microsoft.com/en-us/library/hh373144.aspx</a> and look for the needed IP addresses in 3 sections:</p>
<ul>
<li>Office 365 portal and identity</li>
<li>Exchange Online</li>
<li>Exchange Online Protection (EOP)</li>
</ul>
<p>&nbsp;</p>
<h2>Properties</h2>
<p>Applies to: All versions of RTS</p>
<p>Reference: TFS #16069</p>
<p>Knowledge base ID: 0126</p>
<p>Last updated: May 18, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

OVERVIEW OF INBOUND AND OUTBOUND PORTS THAT RTS IS USING:

Note: The ports listed below are valid no matter where Realtime
Service (RTS) is installed (on premise or in the cloud). If installed
behind a firewall, then appropriate inbound ports and outbound ports
should be used for RTS to communicate with other components. 

RTS = RealTime Service (Windows services)
RTM = RealTime Manager 

Note: RealTime Services uses the following DNS names for communicating
with Office 365, Exchange Online, Azure AD: 

For Azure Cloud: 

 	* login.windows.net
 	* graph.windows.net
 	* autodiscover-s.outlook.com

For German Cloud: 

 	* login.microsoftonline.de
 	* graph.cloudapi.de
 	* autodiscover-s.outlook.de

For Chinese Cloud: 

 	* login.chinacloudapi.cn
 	* graph.chinacloudapi.cn
 	* autodiscover-s.partner.outlook.cn

OVERVIEW OF NEEDED IP ADDRESSES:

You can have an overview of IP addresses RTS is using when talking to
Office 365 by visiting this page:
http://technet.microsoft.com/en-us/library/hh373144.aspx
[http://technet.microsoft.com/en-us/library/hh373144.aspx] and look
for the needed IP addresses in 3 sections: 

 	* Office 365 portal and identity
 	* Exchange Online
 	* Exchange Online Protection (EOP)

PROPERTIES

Applies to: All versions of RTS 

Reference: TFS #16069 

Knowledge base ID: 0126 

Last updated: May 18, 2018]]></contentstext>
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<subject><![CDATA[KB0126 - Inbound and outbound RealTime Service (RTS) ports and needed IP addresses]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>In order to create a resource mailbox in Exchange Online, follow these steps:</p>
<p>Go to Microsoft Office 365 portal: <a href="https://portal.microsoftonline.com/">https://portal.microsoftonline.com/</a></p>
<p>Sign in with Global Admin account.</p>
<p>On the toolbar, select <strong>Admin </strong><strong>&agrave; Exchange </strong>to open <strong>Exchange admin center</strong></p>
<p><strong><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 68 - F1.jpg" alt="" width="528" height="204" /></strong></p>
<p>&nbsp;</p>
<p>In <strong>Exchange admin center</strong>, select <strong>recipients </strong><strong>&agrave;</strong><strong> resources</strong> and click &ldquo;<strong>+</strong>&rdquo; symbol and select <strong>Room mailbox</strong>:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 68 - F2.jpg" alt="" width="616" height="310" /></p>
<p>After that, new room mailbox window opens as shown in the figure below:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 68 - F3.jpg" alt="" width="566" height="768" /></p>
<p>Fill in necessary information and click <strong>[Save]</strong> to finish creating a resource mailbox on Exchange Online.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15 and newer</p>
<p><strong>Reference:</strong> TFS #10966</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0068</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In order to create a resource mailbox in Exchange Online, follow these
steps: 

Go to Microsoft Office 365 portal: https://portal.microsoftonline.com/
[https://portal.microsoftonline.com/] 

Sign in with Global Admin account. 

On the toolbar, select ADMIN À EXCHANGE to open EXCHANGE ADMIN CENTER


In EXCHANGE ADMIN CENTER, select RECIPIENTS À RESOURCES and click "+"
symbol and select ROOM MAILBOX: 

After that, new room mailbox window opens as shown in the figure
below: 

Fill in necessary information and click [SAVE] to finish creating a
resource mailbox on Exchange Online. 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 and newer 

REFERENCE: TFS #10966 

KNOWLEDGE BASE ID: 0068 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<contents><![CDATA[<p><img style="border-width: 0px;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Android.png" alt="" width="60" height="60" /></p>
<h2 style="color: #0264b2;">How to setup and use our demo environment for a Android device</h2>
<ul>
<li>Ensure you have a <strong>wireless internet connection</strong></li>
<li>Make sure that the Android device has <strong>correct time and date</strong></li>
<li>Start the <strong>Digital Sign Service Client</strong> App</li>
<li>Touch &ldquo;<strong>SETUP</strong>&rdquo;</li>
<li>Verify that "Server" has the following adresse:&nbsp;<strong>http://demo.digitalsignservice.dk</strong></li>
<li>Make sure that the "Server time zone" is "<strong>Europe/Copenhagen</strong>".</li>
<li>Press "<strong>SAVE</strong>"</li>
<li>Screen will show the <strong>Meeting Door Sign interface</strong>, please&nbsp;use the interface to "book", "end" or "extend" meeting.</li>
<li>If you are asked to enter <strong>password</strong>, please use&nbsp;&ldquo;123456&rdquo;.</li>
<li>If you want to return to the "<strong>SETTING</strong>"&nbsp;screen tab on the upper right corner (near the logo)</li>
<li>if you want to <strong>exit the app</strong> go to "Setting" and tap on "Exit"</li>
</ul>
<h2 style="color: #0264b2;">Qbic and Glorystar Hardware Devices</h2>
<p>For our preferred Hardware vendor&nbsp;<span style="text-decoration: underline;"><a style="font-family: Arial;" title="Qbic TD-1050 " href="https://www.qbictechnology.com/td-1050" target="_blank">Qbic</a></span>&nbsp;and&nbsp;<span style="text-decoration: underline;"><a style="font-family: Arial;" title="Glorystar Room Display Tablet" href="http://www.glorystarcom.com/itm/798942/110117/room-display-tablets/room-display-tablet-room-display-tablet?catspath=0|110117" target="_blank">Glorystar</a></span>, please see the corresponding quick guide, in the underneath attachments section on this page.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[HOW TO SETUP AND USE OUR DEMO ENVIRONMENT FOR A ANDROID DEVICE

 	* Ensure you have a WIRELESS INTERNET CONNECTION
 	* Make sure that the Android device has CORRECT TIME AND DATE
 	* Start the DIGITAL SIGN SERVICE CLIENT App
 	* Touch "SETUP"
 	* Verify that "Server" has the following adresse:
HTTP://DEMO.DIGITALSIGNSERVICE.DK
 	* Make sure that the "Server time zone" is "EUROPE/COPENHAGEN".
 	* Press "SAVE"
 	* Screen will show the MEETING DOOR SIGN INTERFACE, please use the
interface to "book", "end" or "extend" meeting.
 	* If you are asked to enter PASSWORD, please use "123456".
 	* If you want to return to the "SETTING" screen tab on the upper
right corner (near the logo)
 	* if you want to EXIT THE APP go to "Setting" and tap on "Exit"

QBIC AND GLORYSTAR HARDWARE DEVICES

For our preferred Hardware vendor Qbic
[https://www.qbictechnology.com/td-1050] and Glorystar
[http://www.glorystarcom.com/itm/798942/110117/room-display-tablets/room-display-tablet-room-display-tablet?catspath=0|110117],
please see the corresponding quick guide, in the underneath
attachments section on this page. 

 ]]></contentstext>
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<contents><![CDATA[<h2 style="color: #0264b2;"><img style="border-width: 0px;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Apple.png" alt="" width="60" height="55" /><br />How to setup and use our demo environment for a iOS device</h2>
<ul>
<li>Ensure you have a wireless internet connection</li>
<li>Install and launch <strong>Digital Sign</strong> app from&nbsp;<span style="text-decoration: underline;"><a title="Digital Sign app" href="https://itunes.apple.com/dk/app/digital-sign/id585573635" target="_blank">Itunes</a></span></li>
<li>Tap &ldquo;<strong>Setup</strong>&rdquo;</li>
<li>Enter the administrator password: <strong>123456</strong></li>
<li>Verify that "<strong>Server</strong>" has the following adresse:&nbsp;<br /><strong>http://demo.digitalsignservice.dk/irestdigitalsignservice</strong></li>
<li>Tap &ldquo;<strong>Room</strong>&rdquo; and select a room from the list</li>
<li>Set the option &ldquo;<strong>Server time zone</strong>&rdquo; to be &ldquo;<strong>Europe/Copenhagen</strong>&rdquo;&nbsp;(as oure test server is located in Europe/Copenhagen)</li>
<li>Optional, swipe to the left for other option pages where you can setup background (1024px x 768px) or logo (225px x 96px) and more&nbsp;</li>
<li>Press &ldquo;OK&rdquo; and use the iPad to book, end or extend meetings</li>
<li>Press &ldquo;Connect&rdquo;</li>
</ul>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[How to setup and use our demo environment for a iOS device 

 	* Ensure you have a wireless internet connection
 	* Install and launch DIGITAL SIGN app from Itunes
[https://itunes.apple.com/dk/app/digital-sign/id585573635]
 	* Tap "SETUP"
 	* Enter the administrator password: 123456

	* Verify that "SERVER" has the following adresse: 
HTTP://DEMO.DIGITALSIGNSERVICE.DK/IRESTDIGITALSIGNSERVICE 	* Tap
"ROOM" and select a room from the list
 	* Set the option "SERVER TIME ZONE" to be "EUROPE/COPENHAGEN" (as
oure test server is located in Europe/Copenhagen)
 	* Optional, swipe to the left for other option pages where you can
setup background (1024px x 768px) or logo (225px x 96px) and more 
 	* Press "OK" and use the iPad to book, end or extend meetings
 	* Press "Connect"

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>In order to create a service account to use in DSS network configuration, follow these steps:</p>
<p>After logging in Microsoft Office 365 portal, on the toolbar, select <strong>Admin </strong><strong>--&gt;</strong><strong> Office 365 </strong>to open <strong>Office 365 admin center:</strong></p>
<p><strong><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 69 - F1.jpg" alt="" width="528" height="204" /></strong></p>
<p>&nbsp;</p>
<p>In <strong>Office 365 admin center</strong>, look at the <strong>admin shortcuts </strong>section on the right side of the screen. Select <strong>Add new users:</strong></p>
<p><strong><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 69 - F2.jpg" alt="" width="270" height="220" /></strong></p>
<p>&nbsp;</p>
<p><strong>New user </strong>panel is opened as shown in the figure below:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 69 - F3.jpg" alt="" width="491" height="385" /></p>
<p>Fill in necessary information, click <strong>[Next]</strong> to proceed to other section. Repeat the same procedure until the last section. Click <strong>[finish]</strong> to complete service account creation process.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 69 - F4.jpg" alt="" width="630" height="319" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15 and newer</p>
<p><strong>Reference:</strong> TFS #10967</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0069</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In order to create a service account to use in DSS network
configuration, follow these steps: 

After logging in Microsoft Office 365 portal, on the toolbar, select
ADMIN --> OFFICE 365 to open OFFICE 365 ADMIN CENTER: 

In OFFICE 365 ADMIN CENTER, look at the ADMIN SHORTCUTS section on the
right side of the screen. Select ADD NEW USERS: 

NEW USER panel is opened as shown in the figure below: 

Fill in necessary information, click [NEXT] to proceed to other
section. Repeat the same procedure until the last section. Click
[FINISH] to complete service account creation process. 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 and newer 

REFERENCE: TFS #10967 

KNOWLEDGE BASE ID: 0069 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0069 - How can I create a service/admin account in Exchange Online?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<table style="height: 826px;" width="615">
<tbody>
<tr>
<td style="text-align: left;"><strong>&nbsp;</strong></td>
<td style="width: 60px; text-align: center;"><strong><img style="border-width: 0px;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Android.png" alt="" width="30" height="30" /></strong><br /><span style="font-size: 8pt;"><strong>Android</strong></span></td>
<td style="width: 60px; text-align: center;"><strong><img style="border-width: 0px;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Apple.png" alt="" width="30" height="27" /></strong><br /><span style="font-size: 8pt;"><strong>iOS</strong></span></td>
<td style="width: 60px; text-align: center;"><strong><img style="border-width: 0px;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Windows_New.png" alt="" width="30" height="30" /></strong><br /><span style="font-size: 8pt;"><strong>Windows</strong></span></td>
</tr>
<tr>
<td style="text-align: left;"><strong>User interface modifications (templates)<br /></strong>The user interface can be customized to fit your preferred look and feel.&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Company Logo<br /></strong>Company logo can be added to the user interface&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Background image<br /></strong>It is possible to change the background image in the user interface&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Background image&nbsp;managed from server<br /></strong>Changing the background image can be handled from the server side and by system admins without accessing the individual sign&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Video frame<br /></strong>Show a video on the sign&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Meeting Directory Overview<br /></strong>Setup the screen to show a meeting directory for more meeting rooms&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>One-touch booking screen<br /></strong>Setup the screen to be one-touch solution Start/Stop meeting reservation.&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Interactive screen<br /></strong>make the user interface interactive&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Non-interactive screen<br /></strong>disable the interactivity within the user interface&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>PIN code protection<br /></strong>Enable a pin code security for accessing the door sign&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Create Meeting<br /></strong>Create new meetings with the user interface directly at the door sign&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Confirm Meeting<br /></strong>Confirm meeting before starting otherwise it will be canceled (optional)&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>End Meeting<br /></strong>End meetings with the user interface directly at the door sign&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Extend Meeting<br /></strong>Extend meetings with the user interface directly at the door sign&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Meeting Roll on offset<br /></strong>Set a offset from now to enable meeting to be vissible on the screen&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Power Save<br /></strong>Enable Sleep/wakeup/dim for the screen to turn on/off&nbsp;</td>
<td style="text-align: center;">Yes&nbsp;</td>
<td style="text-align: center;">Yes</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Timezone independent<br /></strong>Client are timezone independent from the server&nbsp;</td>
<td style="text-align: center;">Yes&nbsp;</td>
<td style="text-align: center;">Yes&nbsp;</td>
<td style="text-align: center;">Yes</td>
</tr>
<tr>
<td style="text-align: left;"><strong>Configuration password<br /></strong>Set a password for doing configuration on the device&nbsp;</td>
<td style="text-align: center;">Yes&nbsp;</td>
<td style="text-align: center;">Yes&nbsp;</td>
<td style="text-align: center;">Yes</td>
</tr>
</tbody>
</table>]]></contents>
<contentstext><![CDATA[ 		 

ANDROID 
IOS 
WINDOWS 

 User interface modifications (templates)
The user interface can be customized to fit your preferred look and
feel. 		Yes
 		Yes
 		Yes

 Company Logo
Company logo can be added to the user interface 		Yes
 		Yes
 		Yes

 Background image
It is possible to change the background image in the user interface
		Yes
 		Yes
 		Yes

 Background image managed from server
Changing the background image can be handled from the server side and
by system admins without accessing the individual sign 		Yes
 		Yes
 		Yes

 Video frame
Show a video on the sign 		Yes
 		Yes
 		Yes

 Meeting Directory Overview
Setup the screen to show a meeting directory for more meeting rooms
		Yes
 		Yes
 		Yes

 One-touch booking screen
Setup the screen to be one-touch solution Start/Stop meeting
reservation. 		Yes
 		Yes
 		Yes

 Interactive screen
make the user interface interactive 		Yes
 		Yes
 		Yes

 Non-interactive screen
disable the interactivity within the user interface 		Yes
 		Yes
 		Yes

 PIN code protection
Enable a pin code security for accessing the door sign 		Yes
 		Yes
 		Yes

 Create Meeting
Create new meetings with the user interface directly at the door sign
		Yes
 		Yes
 		Yes

 Confirm Meeting
Confirm meeting before starting otherwise it will be canceled
(optional) 		Yes
 		Yes
 		Yes

 End Meeting
End meetings with the user interface directly at the door sign 		Yes
 		Yes
 		Yes

 Extend Meeting
Extend meetings with the user interface directly at the door sign
		Yes
 		Yes
 		Yes

 Meeting Roll on offset
Set a offset from now to enable meeting to be vissible on the screen
		Yes
 		Yes
 		Yes

 Power Save
Enable Sleep/wakeup/dim for the screen to turn on/off 		Yes 
 		Yes
 		Yes

 Timezone independent
Client are timezone independent from the server 		Yes 
 		Yes 
 		Yes

 Configuration password
Set a password for doing configuration on the device 		Yes 
 		Yes 
 		Yes

]]></contentstext>
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<subject><![CDATA[Supported features per hardware client type]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>After the RC Add-in is installed through Group Policy Object (GPO), the following window appear at a client PC for you to configure the path to Resource Central Web Application:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 127 - F1.jpg" alt="" width="552" height="253" /></p>
<p>If you click [<strong>Save</strong>], you might encounter the following message:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 127 - F2.jpg" alt="" width="494" height="278" /></p>
<h2>Cause</h2>
<p>The reason of this issue is, that the user does not have sufficient access rights to save the path.</p>
<p>This situation can be avoided if the registry change is rolled out together with the add-in itself.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<h3>GPO approach</h3>
<p>Depending on operating system on the client PC and the installation approach the location of the registry values should be rolled out according to this table:</p>
<table>
<tbody>
<tr>
<td>
<p><strong>Install Option selected</strong></p>
</td>
<td>
<p>Registry path</p>
</td>
</tr>
<tr>
<td colspan="2">
<p><strong>For 32 bit machines</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>Anyone who uses this computer</strong></p>
</td>
<td>
<p>HKEY_LOCAL_MACHINE\SOFTWARE\Add-On Products\ResourceCentral\</p>
</td>
</tr>
<tr>
<td>
<p><strong>Only for me</strong></p>
</td>
<td>
<p>HKEY_CURRENT_USER\Software\Add-On Products\ResourceCentral\</p>
</td>
</tr>
<tr>
<td colspan="2">
<p><strong>For 64 bit machines</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>Anyone who uses this computer</strong></p>
</td>
<td>
<p>HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Add-On Products\ResourceCentral\</p>
</td>
</tr>
<tr>
<td>
<p><strong>Only for me</strong></p>
</td>
<td>
<p>HKEY_CURRENT_USER\Software\Add-On Products\ResourceCentral\</p>
</td>
</tr>
</tbody>
</table>
<h3>Individual PC</h3>
<p>In case the issue only happens on a few PCs, then sufficient access rights can be granted on the individual PC like this: &ldquo;Read&rdquo; permission should be granted to the user account so it can read the content of the registry folder mentioned above (according to your operating system and the installation approach).</p>
<p>To do that, follow these steps:</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open the Registry Editor (Windows + r --&gt; type in &ldquo;<strong>regedit</strong>&rdquo; --&gt; Enter).</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In Registry Editor, look for the folder where the registry values are stored.</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Right click on the folder, select &ldquo;<strong>Permissions</strong>&rdquo; from the menu:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 127 - F3.jpg" alt="" width="376" height="296" /></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In the &ldquo;<strong>Permissions for Resource Central</strong>&rdquo; window, grant the permission to the client user account by clicking [Add] and select the account:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 127 - F4.jpg" alt="" width="417" height="497" /></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Click <strong>[OK]</strong> and close the Registry Editor to finish.</p>
<p><span style="background-color: #ffff00;">Note:</span> To grant the &ldquo;Read&rdquo; permission to user account, you must have the &ldquo;Local Admin&rdquo; rights.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> All versions of RC</p>
<p><strong>Fixed in:&nbsp;</strong>RC 3.8</p>
<p><strong>Reference:</strong> TFS #18291</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0127</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

After the RC Add-in is installed through Group Policy Object (GPO),
the following window appear at a client PC for you to configure the
path to Resource Central Web Application: 

If you click [SAVE], you might encounter the following message: 

CAUSE

The reason of this issue is, that the user does not have sufficient
access rights to save the path. 

This situation can be avoided if the registry change is rolled out
together with the add-in itself. 

RESOLUTION

GPO APPROACH

Depending on operating system on the client PC and the installation
approach the location of the registry values should be rolled out
according to this table: 

INSTALL OPTION SELECTED 

Registry path 

FOR 32 BIT MACHINES 

ANYONE WHO USES THIS COMPUTER 

HKEY_LOCAL_MACHINESOFTWAREAdd-On ProductsResourceCentral 

ONLY FOR ME 

HKEY_CURRENT_USERSoftwareAdd-On ProductsResourceCentral 

FOR 64 BIT MACHINES 

ANYONE WHO USES THIS COMPUTER 

HKEY_LOCAL_MACHINESOFTWAREWow6432NodeAdd-On ProductsResourceCentral 

ONLY FOR ME 

HKEY_CURRENT_USERSoftwareAdd-On ProductsResourceCentral 

INDIVIDUAL PC

In case the issue only happens on a few PCs, then sufficient access
rights can be granted on the individual PC like this: "Read"
permission should be granted to the user account so it can read the
content of the registry folder mentioned above (according to your
operating system and the installation approach). 

To do that, follow these steps: 

- Open the Registry Editor (Windows + r --> type in "REGEDIT" -->
Enter). 

- In Registry Editor, look for the folder where the registry values
are stored. 

- Right click on the folder, select "PERMISSIONS" from the menu: 

- In the "PERMISSIONS FOR RESOURCE CENTRAL" window, grant the
permission to the client user account by clicking [Add] and select the
account: 

- Click [OK] and close the Registry Editor to finish. 

Note: To grant the "Read" permission to user account, you must have
the "Local Admin" rights. 

PROPERTIES

APPLIES TO: All versions of RC 

FIXED IN: RC 3.8 

REFERENCE: TFS #18291 

KNOWLEDGE BASE ID: 0127 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>Starting with RC 3.7.10 Hotfix 3, Resource Central will be behaving differently in two areas compared to earlier RC revisions:</p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<em>Order Status</em></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;<em>Consumed Quantity</em></p>
<p>This information can be important for your catering staff if they are using the status on the orders to manage them. Typically this is used if you have an export for invoicing purposes. In this case the field &ldquo;<strong>Consumed Quantity</strong>&rdquo; functionality is also convenient.</p>
<h3>1. Order Status</h3>
<p>In the previous versions the order lines would show the upcoming status when the service provider open the order in RC. This status would then be applied to the order lines when clicking [<strong>Send</strong>].</p>
<p>In this version RC will display the status that the order lines <strong>currently</strong> have. The service provider can then change the status in the drop-down boxes. The new status (and other changes) are saved when clicking [<strong>Send</strong>].</p>
<h3>2. Consumed Quantity</h3>
<p>In the previous RC versions the field &ldquo;<strong>Consumed Quantity</strong>&rdquo; would appear after the status was changed to <strong>Arranged</strong>.</p>
<p>In this version RC will display the &ldquo;<strong>Consumed Quantity</strong>&rdquo; field when an order is opened by the service provider after the meeting has started. If the status is set to <strong>Arranged</strong> before the meeting starts, the Consumed Quantity field is also displayed.</p>
<p>If the status is <strong>Transferred</strong> or <strong>Locked</strong>, the field is not editable.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> RC 3.7.10 Hotfix 3</p>
<p><strong>Reference:</strong> TFS #18384</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0128</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Starting with RC 3.7.10 Hotfix 3, Resource Central will be behaving
differently in two areas compared to earlier RC revisions: 

- _Order Status_ 

- _Consumed Quantity_ 

This information can be important for your catering staff if they are
using the status on the orders to manage them. Typically this is used
if you have an export for invoicing purposes. In this case the field
"CONSUMED QUANTITY" functionality is also convenient. 

1. ORDER STATUS

In the previous versions the order lines would show the upcoming
status when the service provider open the order in RC. This status
would then be applied to the order lines when clicking [SEND]. 

In this version RC will display the status that the order lines
CURRENTLY have. The service provider can then change the status in the
drop-down boxes. The new status (and other changes) are saved when
clicking [SEND]. 

2. CONSUMED QUANTITY

In the previous RC versions the field "CONSUMED QUANTITY" would appear
after the status was changed to ARRANGED. 

In this version RC will display the "CONSUMED QUANTITY" field when an
order is opened by the service provider after the meeting has started.
If the status is set to ARRANGED before the meeting starts, the
Consumed Quantity field is also displayed. 

If the status is TRANSFERRED or LOCKED, the field is not editable. 

PROPERTIES

APPLIES TO: RC 3.7.10 Hotfix 3 

REFERENCE: TFS #18384 

KNOWLEDGE BASE ID: 0128 

LAST UPDATED: Feb 23, 2016 

 ]]></contentstext>
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<subject><![CDATA[KB0128 - Behavior of Order status and Consumed Quantities]]></subject>
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<contents><![CDATA[<p>Document version 1.8 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[

	Document version 1.8 is available in pdf format below.]]></contentstext>
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<subject><![CDATA[Resource Central - Shared Order User Guide]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>First of all, you have to make sure that the Digital Sign Service software is installed correctly and that you have established the correct access rights to the Exchange/Outlook accounts you want to use.</p>
<p>Then the last step is to set up the physical sign, so it can read output from Digital Sign service and so the sign can provide input for Digital Sign Service (reading from and writing into the Exchange/Outlook for the specified accounts)</p>
<p>You can follow these steps:</p>
<p>1. In your browser type the sign IP address, hit return and open the sign configuration page. You can find user name and password in the documentation provided with the sign.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 71 - F1.jpg" alt="" width="710" height="517" /></p>
<p>2. By means of an IIS, locate where the Digital Sign Service places the schedule file.</p>
<p>3. Enter the schedule file URL in the appropriate field above. In the example the schedule URL is: <a href="http://modulex.add-on.com/DSS2/Signs/Schedule/MichaelHansen_add-on.com.xml">http://modulex.add-on.com/DSS2/Signs/Schedule/MichaelHansen_add-on.com.xml</a></p>
<p><span style="background-color: #ffff00;">Note:</span> If the URL is too long, this might lead to &ldquo;<strong><em>Execution error</em></strong>&rdquo; as shown in the figure below:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 71 - F2.jpg" alt="" width="703" height="437" /></p>
<p>4. If you are able to view the schedule file from your browser, then the physical sign should also be able to read the file.</p>
<p>5. The schedule file contains two URLs. One for the event file (holding the read appointments from Exchange/Outlook) and another one for the menu file (holding the menu entries that you will see on the physical Digital Sign. You should verify to make sure you can view both files from your browser.</p>
<p>6. Click the &ldquo;Save changes&rdquo; button&rdquo;.&nbsp; Wait a bit until changes are saved.</p>
<p>7. Click the &ldquo;Schedule Status&rdquo; button.</p>
<p>8. Click the &ldquo;Reload schedule file&rdquo; button.</p>
<p>9. Start the Digital Sign Service software to get meetings and menus displayed on the sign. Appointments and menus should be visible on the sign within a couple of minutes.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10969</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0071</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

First of all, you have to make sure that the Digital Sign Service
software is installed correctly and that you have established the
correct access rights to the Exchange/Outlook accounts you want to
use. 

Then the last step is to set up the physical sign, so it can read
output from Digital Sign service and so the sign can provide input for
Digital Sign Service (reading from and writing into the
Exchange/Outlook for the specified accounts) 

You can follow these steps: 

1. In your browser type the sign IP address, hit return and open the
sign configuration page. You can find user name and password in the
documentation provided with the sign. 

2. By means of an IIS, locate where the Digital Sign Service places
the schedule file. 

3. Enter the schedule file URL in the appropriate field above. In the
example the schedule URL is:
http://modulex.add-on.com/DSS2/Signs/Schedule/MichaelHansen_add-on.com.xml
[http://modulex.add-on.com/DSS2/Signs/Schedule/MichaelHansen_add-on.com.xml]


Note: If the URL is too long, this might lead to "_EXECUTION ERROR_"
as shown in the figure below: 

4. If you are able to view the schedule file from your browser, then
the physical sign should also be able to read the file. 

5. The schedule file contains two URLs. One for the event file
(holding the read appointments from Exchange/Outlook) and another one
for the menu file (holding the menu entries that you will see on the
physical Digital Sign. You should verify to make sure you can view
both files from your browser. 

6. Click the "Save changes" button". Wait a bit until changes are
saved. 

7. Click the "Schedule Status" button. 

8. Click the "Reload schedule file" button. 

9. Start the Digital Sign Service software to get meetings and menus
displayed on the sign. Appointments and menus should be visible on the
sign within a couple of minutes. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10969 

KNOWLEDGE BASE ID: 0071 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0071 - How do I setup a physical Interactive Digital Sign / Interactive Facility View Sign?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p><span style="background-color: #ffff00;">Note:</span> You can follow the instructions below. The only difference is that Digital Signs / Facility View signs do not have a menu file. They only operate with a schedule file and an event file.</p>
<p>First of all, you have to make sure that the Digital Sign Service software is installed correctly and that you have established the correct access rights to the Exchange/Outlook accounts you want to use.</p>
<p>Then the last step is to set up the physical sign, so it can read output from Digital Sign service and so the sign can provide input for Digital Sign Service (reading from and writing into the Exchange/Outlook for the specified accounts)</p>
<p>You can follow these steps:</p>
<p>1. In your browser type the sign IP address, hit return and open the sign configuration page. You can find user name and password in the documentation provided with the sign.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 71 - F1.jpg" alt="" width="710" height="517" /></p>
<p>2. By means of an IIS, locate where the Digital Sign Service places the schedule file.</p>
<p>3. Enter the schedule file URL in the appropriate field above. In the example the schedule URL is: <a href="http://modulex.add-on.com/DSS2/Signs/Schedule/MichaelHansen_add-on.com.xml">http://modulex.add-on.com/DSS2/Signs/Schedule/MichaelHansen_add-on.com.xml</a></p>
<p><span style="background-color: #ffff00;">Note:</span> If the URL is too long, this might lead to &ldquo;<strong><em>Execution error</em></strong>&rdquo; as shown in the figure below:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 71 - F2.jpg" alt="" width="703" height="437" /></p>
<p>4. If you are able to view the schedule file from your browser, then the physical sign should also be able to read the file.</p>
<p>5. The schedule file contains a URL for event file (holding the read appointments from Exchange/Outlook). Verify to make sure that you can view the file from your browser.</p>
<p>6. Click the &ldquo;Save changes&rdquo; button&rdquo;.&nbsp; Wait a bit until changes are saved.</p>
<p>7. Click the &ldquo;Schedule Status&rdquo; button.</p>
<p>8. Click the &ldquo;Reload schedule file&rdquo; button.</p>
<p>9. Start the Digital Sign Service software to get meetings and menus displayed on the sign. Appointments and menus should be visible on the sign within a couple of minutes.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10970</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0072</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Note: You can follow the instructions below. The only difference is
that Digital Signs / Facility View signs do not have a menu file. They
only operate with a schedule file and an event file. 

First of all, you have to make sure that the Digital Sign Service
software is installed correctly and that you have established the
correct access rights to the Exchange/Outlook accounts you want to
use. 

Then the last step is to set up the physical sign, so it can read
output from Digital Sign service and so the sign can provide input for
Digital Sign Service (reading from and writing into the
Exchange/Outlook for the specified accounts) 

You can follow these steps: 

1. In your browser type the sign IP address, hit return and open the
sign configuration page. You can find user name and password in the
documentation provided with the sign. 

2. By means of an IIS, locate where the Digital Sign Service places
the schedule file. 

3. Enter the schedule file URL in the appropriate field above. In the
example the schedule URL is:
http://modulex.add-on.com/DSS2/Signs/Schedule/MichaelHansen_add-on.com.xml
[http://modulex.add-on.com/DSS2/Signs/Schedule/MichaelHansen_add-on.com.xml]


Note: If the URL is too long, this might lead to "_EXECUTION ERROR_"
as shown in the figure below: 

4. If you are able to view the schedule file from your browser, then
the physical sign should also be able to read the file. 

5. The schedule file contains a URL for event file (holding the read
appointments from Exchange/Outlook). Verify to make sure that you can
view the file from your browser. 

6. Click the "Save changes" button". Wait a bit until changes are
saved. 

7. Click the "Schedule Status" button. 

8. Click the "Reload schedule file" button. 

9. Start the Digital Sign Service software to get meetings and menus
displayed on the sign. Appointments and menus should be visible on the
sign within a couple of minutes. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10970 

KNOWLEDGE BASE ID: 0072 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0072 - How do I setup a physical Digital Sign / Facility View sign?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>Please check that three services run normally or not by following these steps:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 73 - F1.jpg" alt="" width="891" height="292" /></p>
<p>To make sure that the service is running normally, please open 3 links below on Internet Explorer:</p>
<ul>
<li>Digital Sign Manager service: <a href="http://ServerName:port/DigitalSignManagerService">http://ServerName:port/DigitalSignManagerService</a></li>
</ul>
<p><strong>ServerName </strong>is computer&rsquo;s name where DSS is installed.</p>
<p><strong>Port</strong> is Digital Sign Manager Port. In the above Figure, it is 8002</p>
<p>If screen is displayed as below, Digital Sign Manager is running normally.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 73 - F2.jpg" alt="" width="854" height="736" /></p>
<ul>
<li>Digital Sign Window Service : <a href="http://Servername:port%20/DigitalSignWinservice">http://Servername:port /DigitalSignWinservice</a></li>
</ul>
<p><strong>ServerName </strong>is computer&rsquo;s name where DSS is installed.</p>
<p><strong>Port</strong> is Digital Sign Window Service Port. In &ldquo;Enable Web Service&rdquo; Figure, it is 8001</p>
<p>If the screen is displayed as below, Window Service is running normally.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 73 - F3.jpg" alt="" width="795" height="709" /></p>
<ul>
<li>Digital Sign Web Service : <a href="http://ServerName:port/DigitalSignWebService/Webservice">http://ServerName:port/DigitalSignWebService/Webservice</a></li>
</ul>
<p><strong>ServerName </strong>is computer&rsquo;s name where DSS is installed.</p>
<p><strong>Port</strong> is Digital Sign Web Service Port. In In &ldquo;Enable Web Service&rdquo; Figure, it is 80.</p>
<p>If the screen is displayed as below, Web Service is running normally.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 73 - F4.jpg" alt="" width="791" height="707" /></p>
<p>If the services are not running as above, please check the following steps.</p>
<p>1-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Check the Configuration files to ensure all new values are up to date.</p>
<ul>
<li>Open <em>C:\Program Files (x86)\Add-On Products\Digital Sign Service\2.0\WebSite\web.config</em></li>
<li>Check and correct names of <strong>DigitalSign Web Service</strong> and Digital <strong>Sign Win Service</strong>&nbsp; as below (you should keep your Port numbers as they were, only change Service names)
<ul>
<li>Change <strong>AOD.DigitalSignService</strong> to <strong>DigitalSignWebService. </strong>User could search for <strong>AOD.DigitalSignService </strong>and replace by <strong>DigitalSignWebService.</strong></li>
<li>Change <strong>Aod.Dss.DigitalSignWinservice</strong> to <strong>DigitalSignWinService</strong>. User could search for <strong>Aod.Dss.DigitalSignWinservice </strong>and replace by<strong> DigitalSignWinService</strong></li>
<li>Correct names of Services look like:</li>
</ul>
</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 73 - F5.jpg" alt="" width="680" height="102" /></p>
<ul>
<li>Open the file <em>C:\Program Files (x86)\Add-On Products\Digital Sign Service\2.0\ Aod.Dss.WindowService.exe.config</em></li>
<li>Check and correct the name of Digital Sign Manager Service
<ul>
<li>Change <strong>DigitalSignWinservice</strong> to <strong>DigitalSignMangerService</strong>. User could search for <strong>DigitalSignMangerService</strong> and replace by <strong>DigitalSignMangerService</strong></li>
<li>The correct name of this service is</li>
</ul>
</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 73 - F6.jpg" alt="" width="685" height="99" /></p>
<p><span style="background-color: #ffff00;">Note:</span></p>
<p>If you changed the port of Digital Sign Manager, you have to Save the change and close Digital Sign Service manager to ensure the Service is restarted.</p>
<p>If you changed the port of Digital Sign Window Service or Digital Sign Window Service, you have to Save and press Stop/Start (or Restart) button to ensure that Service is restarted.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15</p>
<p><strong>Reference:</strong> TFS #10971</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0073</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Please check that three services run normally or not by following
these steps: 

To make sure that the service is running normally, please open 3 links
below on Internet Explorer: 

 	* Digital Sign Manager service:
http://ServerName:port/DigitalSignManagerService
[http://ServerName:port/DigitalSignManagerService]

SERVERNAME is computer's name where DSS is installed. 

PORT is Digital Sign Manager Port. In the above Figure, it is 8002 

If screen is displayed as below, Digital Sign Manager is running
normally. 

 	* Digital Sign Window Service : http://Servername:port
/DigitalSignWinservice
[http://Servername:port%20/DigitalSignWinservice]

SERVERNAME is computer's name where DSS is installed. 

PORT is Digital Sign Window Service Port. In "Enable Web Service"
Figure, it is 8001 

If the screen is displayed as below, Window Service is running
normally. 

 	* Digital Sign Web Service :
http://ServerName:port/DigitalSignWebService/Webservice
[http://ServerName:port/DigitalSignWebService/Webservice]

SERVERNAME is computer's name where DSS is installed. 

PORT is Digital Sign Web Service Port. In In "Enable Web Service"
Figure, it is 80. 

If the screen is displayed as below, Web Service is running normally. 

If the services are not running as above, please check the following
steps. 

1- Check the Configuration files to ensure all new values are up to
date. 

 	* Open _C:Program Files (x86)Add-On ProductsDigital Sign
Service2.0WebSiteweb.config_

	* Check and correct names of DIGITALSIGN WEB SERVICE and Digital SIGN
WIN SERVICE as below (you should keep your Port numbers as they were,
only change Service names) 

 	* Change AOD.DIGITALSIGNSERVICE to DIGITALSIGNWEBSERVICE. User could
search for AOD.DIGITALSIGNSERVICE and replace by
DIGITALSIGNWEBSERVICE.
 	* Change AOD.DSS.DIGITALSIGNWINSERVICE to DIGITALSIGNWINSERVICE.
User could search for AOD.DSS.DIGITALSIGNWINSERVICE and replace by
DIGITALSIGNWINSERVICE
 	* Correct names of Services look like:

 	* Open the file _C:Program Files (x86)Add-On ProductsDigital Sign
Service2.0 Aod.Dss.WindowService.exe.config_

	* Check and correct the name of Digital Sign Manager Service 

 	* Change DIGITALSIGNWINSERVICE to DIGITALSIGNMANGERSERVICE. User
could search for DIGITALSIGNMANGERSERVICE and replace by
DIGITALSIGNMANGERSERVICE
 	* The correct name of this service is

Note: 

If you changed the port of Digital Sign Manager, you have to Save the
change and close Digital Sign Service manager to ensure the Service is
restarted. 

If you changed the port of Digital Sign Window Service or Digital Sign
Window Service, you have to Save and press Stop/Start (or Restart)
button to ensure that Service is restarted. 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 

REFERENCE: TFS #10971 

KNOWLEDGE BASE ID: 0073 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0073 - Why does the DSS status bar only show static information?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>Follow these steps to deal with your issue:</p>
<p>1. Check the filter in the Digital Sign Manager to see if the free appointments are chosen to be got from Exchange Server.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 74 - F1.jpg" alt="" width="529" height="134" /></p>
<p>2. If no, then please check the calendar that is associated with the sign to see if it has the appointment in the time slot that is conflicted.</p>
<p>3. Check the type of the calendar in the exchange server. It must be the room type calendar.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 74 - F2.jpg" alt="" width="430" height="183" /></p>
<p>4. The calendar must be setup correctly as the following screen shot.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 74 - F3.jpg" alt="" width="533" height="304" /></p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10972</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0074</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Follow these steps to deal with your issue: 

1. Check the filter in the Digital Sign Manager to see if the free
appointments are chosen to be got from Exchange Server. 

2. If no, then please check the calendar that is associated with the
sign to see if it has the appointment in the time slot that is
conflicted. 

3. Check the type of the calendar in the exchange server. It must be
the room type calendar. 

4. The calendar must be setup correctly as the following screen shot. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10972 

KNOWLEDGE BASE ID: 0074 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0074 - Why is it impossible to book/extend meeting in empty time slot?]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>More exactly: <em>Why does the I-Sign show the message &ldquo;The meeting starts shortly&rdquo; 25 minutes before next appointment is started</em>?</p>
<p>It is because of the rule for generating the end time for a meeting. The first end time option of the book new meeting would be calculated as below:</p>
<ul>
<li>Call <strong>E</strong> as the first value option for the Endtime</li>
<li>Y= Current Time (system time) + Delay time (minutes) + 15(minutes)</li>
</ul>
<p><strong>Delay time</strong> value could be configured in&nbsp;<strong>Manage I-Signs/Advance</strong> tab of Digital Sign Manager (You should refer to <strong>Manage I-Signs/Advance </strong>part in User Guide document for more detail)</p>
<ul>
<li>The value of E would be equal to Y round up to the nearest quarter hour increments</li>
</ul>
<p>For examples:</p>
<p>-&nbsp;&nbsp; If the new meeting is booked at 9:03 AM, the first End Time option is: 9:03 + 10 minutes + 15 minutes = 9:28, round up to 9:30. Then 9:30 is the first option for End Time</p>
<p>-&nbsp;&nbsp; If the new meeting is booked at 9:14 AM, the first End Time option will be calculated&nbsp;by: 9:14 + 10 minutes + 15 minutes = 9:39, round up to 9:45. So, 9:45 is the first option.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10973</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0075</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

More exactly: _Why does the I-Sign show the message "The meeting
starts shortly" 25 minutes before next appointment is started_? 

It is because of the rule for generating the end time for a meeting.
The first end time option of the book new meeting would be calculated
as below: 

 	* Call E as the first value option for the Endtime
 	* Y= Current Time (system time) + Delay time (minutes) + 15(minutes)

DELAY TIME value could be configured in MANAGE I-SIGNS/ADVANCE tab of
Digital Sign Manager (You should refer to MANAGE I-SIGNS/ADVANCE part
in User Guide document for more detail) 

 	* The value of E would be equal to Y round up to the nearest quarter
hour increments

For examples: 

- If the new meeting is booked at 9:03 AM, the first End Time option
is: 9:03 + 10 minutes + 15 minutes = 9:28, round up to 9:30. Then 9:30
is the first option for End Time 

- If the new meeting is booked at 9:14 AM, the first End Time option
will be calculated by: 9:14 + 10 minutes + 15 minutes = 9:39, round up
to 9:45. So, 9:45 is the first option. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10973 

KNOWLEDGE BASE ID: 0075 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0075 - Why does the I-Sign say “The meeting starts shortly”?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>Prior to DSS 2.3.6.92 there was missing a tag in the UserData.xml file. When the sign was supposed to display &ldquo;The time you entered is already booked&rdquo; then it showed &ldquo;Network error&rdquo;.</p>
<p>You can obtain the correct error message by manually editing the UserData.xml file for each of the calendars you have configured in DSS. Insert the tags and an appropriate text as indicated in the green box in the figure below. Each calendar has an entry in the UserData.xml file.</p>
<p>The UserData.xml file is usually found in:&nbsp;(<em>C:\Program Files\Add-On Products\Digital Sign Service\2.0\Configuration\ISign</em>)</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 76 - F1.jpg" alt="" width="775" height="712" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15</p>
<p><strong>Reference:</strong> TFS #10974</p>
<p><strong>Knowledge base ID:</strong> 76</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Prior to DSS 2.3.6.92 there was missing a tag in the UserData.xml
file. When the sign was supposed to display "The time you entered is
already booked" then it showed "Network error". 

You can obtain the correct error message by manually editing the
UserData.xml file for each of the calendars you have configured in
DSS. Insert the tags and an appropriate text as indicated in the green
box in the figure below. Each calendar has an entry in the
UserData.xml file. 

The UserData.xml file is usually found in: (_C:Program FilesAdd-On
ProductsDigital Sign Service2.0ConfigurationISign_) 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 

REFERENCE: TFS #10974 

KNOWLEDGE BASE ID: 76 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0076 - Why does the I-sign show “Network error”?]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>The most likely reason is that the HostNameInfo tag is not setup.</p>
<p>In a few environments the hostname (the computer where DSS is installed) is not visible for DSS. You can make it visible by editing the HostNameInfo in the <strong>config.ini</strong> file: (<em>C:\Program Files\Add-On Products\Digital Sign Service\2.0\Configuration</em>) which allows the user to change Host Name in the I-sign menu files.</p>
<p>You can change the HostNameInfo value in <strong>config.ini</strong> file, for example: 192.168.1.199</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 77 - F1.jpg" alt="" width="376" height="151" /></p>
<p>The value of Host Name in XHTML file will be change into <strong>192.168.1.199</strong></p>
<p><strong><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 77 - F2.jpg" alt="" width="530" height="158" /></strong></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10975</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0077</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

The most likely reason is that the HostNameInfo tag is not setup. 

In a few environments the hostname (the computer where DSS is
installed) is not visible for DSS. You can make it visible by editing
the HostNameInfo in the CONFIG.INI file: (_C:Program FilesAdd-On
ProductsDigital Sign Service2.0Configuration_) which allows the user
to change Host Name in the I-sign menu files. 

You can change the HostNameInfo value in CONFIG.INI file, for example:
192.168.1.199 

The value of Host Name in XHTML file will be change into 192.168.1.199


PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10975 

KNOWLEDGE BASE ID: 0077 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0077 - Why does the I-sign menu file fail to load?]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>The reason is that by design there is no direct interaction between outlook and Digital Sign Service. So DSS is not told when an appointment is modified in Outlook.</p>
<p>You can change the interval of file generation by going to Settings &agrave; Interval Settings, enter the number of minutes into the <strong>[Every]</strong> field:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 78 - F1.jpg" alt="" width="582" height="187" /></p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10976</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0078</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

The reason is that by design there is no direct interaction between
outlook and Digital Sign Service. So DSS is not told when an
appointment is modified in Outlook. 

You can change the interval of file generation by going to Settings à
Interval Settings, enter the number of minutes into the [EVERY] field:


PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10976 

KNOWLEDGE BASE ID: 0078 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0078 - Why are the event and menu files not generated immediately after booking new/change appointment from Microsoft Outlook®?]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>You should check that folder <strong>Data</strong> (C:\ProgramData\Add-On Products\Digital Sign Service\2.0\Data) was granted sufficient access right.</p>
<p>It can be granted by following step:</p>
<ul style="list-style-type: circle;">
<li>Open folder <strong>Data</strong> (<em>C:\ProgramData\Add-On Products\Digital Sign Service\2.0\Data</em>) (Window 2008) and right-click to open <strong>Properties</strong> window</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 79 - F1.jpg" alt="" width="421" height="529" /></p>
<ul style="list-style-type: circle;">
<li>Press button <strong>Edit </strong>and add user Everyone</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 79 - F2.jpg" alt="" width="561" height="618" /></p>
<ul style="list-style-type: circle;">
<li>Make sure that you have the line &lt;type&gt; with [mapTo="WEBDAV"] in all 3 files:</li>
</ul>
<p>Aod.Dss.WindowService.exe.config:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 79 - F3.jpg" alt="" width="642" height="164" /></p>
<p>Aod.Dss.WebServices<em>\</em>Web.config:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 79 - F4.jpg" alt="" width="642" height="175" /></p>
<p>WebSite<em>\</em>Web.config:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 79 - F5.jpg" alt="" width="642" height="161" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10977</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0079</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

You should check that folder DATA (C:ProgramDataAdd-On ProductsDigital
Sign Service2.0Data) was granted sufficient access right. 

It can be granted by following step: 

 	* Open folder DATA (_C:ProgramDataAdd-On ProductsDigital Sign
Service2.0Data_) (Window 2008) and right-click to open PROPERTIES
window

 	* Press button EDIT and add user Everyone

 	* Make sure that you have the line <type> with [mapTo="WEBDAV"] in
all 3 files:

Aod.Dss.WindowService.exe.config: 

Aod.Dss.WebServices__Web.config: 

WebSite__Web.config: 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10977 

KNOWLEDGE BASE ID: 0079 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0079 - Why are the event and menu files not generated immediately after booking new/change appointment from an I-Sign?]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>After upgrade from an earlier DSS version you may experience this issue. You should check your config.ini file and ensure that it contains the TimeZoneISigns tag. Look for the config.ini file like this:</p>
<p><em>C:\Program Files\Add-On Products\Digital Sign Service\2.0\Configuration\Config.ini</em></p>
<p>Make sure that the field TimeZoneISigns=UTC is placed between ListTruncateSubject= and [Logging]</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 80 - F1.jpg" alt="" width="353" height="261" /></p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15</p>
<p><strong>Reference:</strong> TFS #10978</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0080</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

After upgrade from an earlier DSS version you may experience this
issue. You should check your config.ini file and ensure that it
contains the TimeZoneISigns tag. Look for the config.ini file like
this: 

_C:Program FilesAdd-On ProductsDigital Sign
Service2.0ConfigurationConfig.ini_ 

Make sure that the field TimeZoneISigns=UTC is placed between
ListTruncateSubject= and [Logging] 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 

REFERENCE: TFS #10978 

KNOWLEDGE BASE ID: 0080 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0080 - Why does the event file not contain start and end time for the appointments?]]></subject>
<isedited><![CDATA[1]]></isedited>
<editeddateline><![CDATA[1530015302]]></editeddateline>
<editedstaffid><![CDATA[4]]></editedstaffid>
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<kbarticle>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Symptom</h2>
<p>You have pushed the DSS Test button, and you got a positive result. And you have checked that the calendar contain one or more events. But still the event file only contains a dummy event.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Resolution</h2>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 81 - F1.jpg" alt="" width="996" height="753" /></p>
<p>When you validate, that you have appointments in the calendar, then make sure that DSS uses the same settings (computer name, protocol, service type) as you do in your validation (for example via web-mail).</p>
<p>Please refer to <em>Appendix A: Setting up Permissions for an Exchange Server Account</em> section in DSS User Guide for more details.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10979</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0081</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

You have pushed the DSS Test button, and you got a positive result.
And you have checked that the calendar contain one or more events. But
still the event file only contains a dummy event. 

RESOLUTION

When you validate, that you have appointments in the calendar, then
make sure that DSS uses the same settings (computer name, protocol,
service type) as you do in your validation (for example via web-mail).


Please refer to _Appendix A: Setting up Permissions for an Exchange
Server Account_ section in DSS User Guide for more details. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10979 

KNOWLEDGE BASE ID: 0081 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0081 - Why does the event file only contain a dummy event when there should be real events in the file?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Symptom</h2>
<p>The message box displays during creation of a virtual directory or when you click Output Configurations in the Digital Signs or I-Signs section of the DSS Manager.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 83 - F1.jpg" alt="" width="387" height="163" /></p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>Verify that DSS is running with Administrator permissions and verify that the IIS6 Metabase Compatibility role is installed on your server.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 83 - F2.jpg" alt="" width="702" height="1079" /></p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10981</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0083</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The message box displays during creation of a virtual directory or
when you click Output Configurations in the Digital Signs or I-Signs
section of the DSS Manager. 

RESOLUTION

Verify that DSS is running with Administrator permissions and verify
that the IIS6 Metabase Compatibility role is installed on your server.


PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10981 

KNOWLEDGE BASE ID: 0083 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0083 - Why does the DSS show [Your server may not have IIS running]?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Cause</h2>
<p>It is because the sign cannot access the schedule file.</p>
<p>&nbsp;</p>
<h2 class="clearfix" style="color: #0264b2;">Resolution</h2>
<div class="clearfix">&nbsp;</div>
<ol>
<li>Solution #1: You should check that the schedule file path is correct, by copying and pasting the path from your sign web configuration page into a browser on a PC. If you cannot access the schedule file, then the path is wrong. Insert the correct path and try again.</li>
<li>Solution #2: If you can access the schedule file from your browser, but your sign can not access the file, then you can try to edit the schedule file manually (insert the server IP address instead of the server name). Reload the edited schedule file into the sign again (use the sign web pages). Please note that the schedule file will be overwritten, if you add or remove accounts to your DSS group setting.</li>
<li>Solution #3: If you have confirmed that solution #2 is working then the problem is that the Server Name is not mapped properly to the server IP address. You should ask your local IT-administrator for assistance to solve this issue. As an alternative to asking your IT-admin you can enter the correct host name (key HostNameForSchedule) into the <em>config.ini</em> file. This file is placed in the configuration folder [installation folder\Configuration].</li>
</ol>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server, and applies to Modulex sign client only.</p>
<p><strong>Reference:</strong> TFS #10982</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0084</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[CAUSE

It is because the sign cannot access the schedule file. 

RESOLUTION

 	* Solution #1: You should check that the schedule file path is
correct, by copying and pasting the path from your sign web
configuration page into a browser on a PC. If you cannot access the
schedule file, then the path is wrong. Insert the correct path and try
again.
 	* Solution #2: If you can access the schedule file from your
browser, but your sign can not access the file, then you can try to
edit the schedule file manually (insert the server IP address instead
of the server name). Reload the edited schedule file into the sign
again (use the sign web pages). Please note that the schedule file
will be overwritten, if you add or remove accounts to your DSS group
setting.
 	* Solution #3: If you have confirmed that solution #2 is working
then the problem is that the Server Name is not mapped properly to the
server IP address. You should ask your local IT-administrator for
assistance to solve this issue. As an alternative to asking your
IT-admin you can enter the correct host name (key HostNameForSchedule)
into the _config.ini_ file. This file is placed in the configuration
folder [installation folderConfiguration].

PROPERTIES

APPLIES TO: All versions of DSS for Server, and applies to Modulex
sign client only. 

REFERENCE: TFS #10982 

KNOWLEDGE BASE ID: 0084 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0084 - Why does the sign config page show the message “Event Manager Disabled”?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>If you use Interactive signs you should check the access rights to the output folder and to the output folder.</p>
<p>For example if the output folder is [<em>C:\inetpub\wwwroot\DSS</em>], then:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 85 - F1.jpg" alt="" width="408" height="514" /></p>
<p>If the log folder is: [<em>C:\ProgramData\Add-On Products\Digital Sign Manager\Logging</em>], then:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 85 - F2.jpg" alt="" width="408" height="514" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference:</strong> TFS #10983</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0085</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

If you use Interactive signs you should check the access rights to the
output folder and to the output folder. 

For example if the output folder is [_C:inetpubwwwrootDSS_], then: 

If the log folder is: [_C:ProgramDataAdd-On ProductsDigital Sign
ManagerLogging_], then: 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10983 

KNOWLEDGE BASE ID: 0085 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0085 - Why is the DSS httphandler log not generated?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>The most likely reason is that the MIME type for the schedule directory has&nbsp;not been setup according to the User Guide. The&nbsp;correct Mime Type is: <strong>application/schedule+xml</strong></p>
<p>If MIME type is correct and this error is still happens, you should try to Stop/Start Digital Sign Service. After that, the Sign will read the schedule file correctly.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference</strong>: TFS #10984</p>
<p><strong>Knowledge base ID: 00</strong>86</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

The most likely reason is that the MIME type for the schedule
directory has not been setup according to the User Guide. The correct
Mime Type is: APPLICATION/SCHEDULE+XML 

If MIME type is correct and this error is still happens, you should
try to Stop/Start Digital Sign Service. After that, the Sign will read
the schedule file correctly. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10984 

KNOWLEDGE BASE ID: 0086 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0086 - Why does my 911 log from the sign say "syntax error: parse error while evaluating '--token--'. Last line parsed: SCHEDULE: Error parsing schedule file"?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p><strong>#1)</strong> The most likely reason is that the sign cannot connect to the windows web server. You should check the menu file, that the path to the Default.ashx file is correct. If it is not correct then you can set it up manually, by setting the host name as described below.</p>
<p>To setup Host Name properly, do the following steps:</p>
<ul>
<li>Open the config.ini&nbsp; in the installation folder [Installation folder\Configuration]</li>
<li>Fill in the HostNameInfo tag, e.g. HostNameInfo=<strong>YourHostNameInfo</strong></li>
<li>Restart the Digital Sign Service (click the stop and then the start button on Digital Sign Manager application to ensure the Service is restarted and the entered host name is used)</li>
</ul>
<p><strong>#2)</strong> Another possibility is that you have not setup detailed error messaging in IIS7 (not supported in IIS6). The message shown in the Log file of the Sign &ldquo;Network Error- The page was not displayed because there was a conflict&rdquo; is common message for all the error which the sign may give if the IIS error logging in not enabled appropriately.</p>
<p>To show the correct error message in the sign, you should check in option &ldquo;Detail error&rdquo; in the IIS server:</p>
<ul>
<li>Open IIS 7 and select the Virtual Directory which is used for DSS and press on &nbsp;icon</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 87 - F1.jpg" alt="" width="1720" height="455" /></p>
<ul>
<li>On the right side of <strong>Error Pages</strong> screen, press &ldquo;<strong>Edit Feature Settings&hellip;</strong>&rdquo;</li>
</ul>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 87 - F2.jpg" alt="" width="516" height="476" /></p>
<ul>
<li>On <strong>Edit Feature Settings</strong> dialog, select option &ldquo;<strong>Detailed errors</strong>&rdquo; instead of &ldquo;<strong>Detail error for local request and custom error pages for remote requests</strong>&rdquo;</li>
</ul>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference</strong>: TFS #10985</p>
<p><strong>Knowledge base ID: </strong>0087</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

#1) The most likely reason is that the sign cannot connect to the
windows web server. You should check the menu file, that the path to
the Default.ashx file is correct. If it is not correct then you can
set it up manually, by setting the host name as described below. 

To setup Host Name properly, do the following steps: 

 	* Open the config.ini in the installation folder [Installation
folderConfiguration]
 	* Fill in the HostNameInfo tag, e.g. HostNameInfo=YOURHOSTNAMEINFO
 	* Restart the Digital Sign Service (click the stop and then the
start button on Digital Sign Manager application to ensure the Service
is restarted and the entered host name is used)

#2) Another possibility is that you have not setup detailed error
messaging in IIS7 (not supported in IIS6). The message shown in the
Log file of the Sign "Network Error- The page was not displayed
because there was a conflict" is common message for all the error
which the sign may give if the IIS error logging in not enabled
appropriately. 

To show the correct error message in the sign, you should check in
option "Detail error" in the IIS server: 

 	* Open IIS 7 and select the Virtual Directory which is used for DSS
and press on icon

 	* On the right side of ERROR PAGES screen, press "EDIT FEATURE
SETTINGS…"

 	* On EDIT FEATURE SETTINGS dialog, select option "DETAILED ERRORS"
instead of "DETAIL ERROR FOR LOCAL REQUEST AND CUSTOM ERROR PAGES FOR
REMOTE REQUESTS"

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10985 

KNOWLEDGE BASE ID: 0087 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0087 - Why does the Modulex Interactive Sign display “Network error”?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>You should check the access rights to the <strong>config.ini</strong> file. Make sure that &ldquo;Authenticated Users&rdquo; has read access to the file.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference</strong>: TFS #10986</p>
<p><strong>Knowledge base ID: </strong>0088</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

You should check the access rights to the CONFIG.INI file. Make sure
that "Authenticated Users" has read access to the file. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10986 

KNOWLEDGE BASE ID: 0088 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0088 - Why does the log file state that the sign cannot ‘get’ the event file?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p>If you see a &ldquo;HTTP/1.1 500 Internal Server Error\r\nContent-Type: text/html\r\nServer: Microsoft-IIS/7.0&rdquo; error in the sign log file, then you should ensure that the ASP.NET role in installed on your server.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 89 - F1.jpg" alt="" width="579" height="547" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference</strong>: TFS #10987</p>
<p><strong>Knowledge base ID: </strong>0089</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

If you see a "HTTP/1.1 500 Internal Server ErrorrnContent-Type:
text/htmlrnServer: Microsoft-IIS/7.0" error in the sign log file, then
you should ensure that the ASP.NET role in installed on your server. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10987 

KNOWLEDGE BASE ID: 0089 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0089 - Why does the sign log file show an http 500 error? ]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Summary</h2>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 90 - F1.jpg" alt="" width="642" height="520" /></p>
<p>Make sure that the &ldquo;Time Out&rdquo; = 0 and &ldquo;Transfer Mode&rdquo; = Binary. Then correct file names are transferred to the Ariadne FTP account.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15</p>
<p><strong>Reference</strong>: TFS #10988</p>
<p><strong>Knowledge base ID: </strong>0090</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Make sure that the "Time Out" = 0 and "Transfer Mode" = Binary. Then
correct file names are transferred to the Ariadne FTP account. 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 

REFERENCE: TFS #10988 

KNOWLEDGE BASE ID: 0090 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0090 - Why does the Ariadne FTP receive random file names? ]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>To deal with this, you have to reconfigure the value for this &ldquo;<strong>Digital Sign Manager Port</strong>&rdquo; in the file &ldquo;Aod.Dss.WindowService.exe_new.config&rdquo;.</p>
<p>Go to Installation Folder of DSS, look for this file and open with Notepad:</p>
<p><img style="width: auto !important;" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 92 - F1.jpg" alt="" /></p>
<p>Look for the following tag:</p>
<table style="height: 70px;">
<tbody>
<tr>
<td>
<p>&lt;endpoint address="<a href="http://localhost:8002/DigitalSignManagerService/Manager">http://localhost:8002/DigitalSignManagerService/Manager</a>" binding="wsHttpBinding" bindingConfiguration="WSHttpBinding_IRtsManager" contract="IRtsManager" name="WSHttpBinding_IRtsManager"&gt;</p>
</td>
</tr>
</tbody>
</table>
<p>Modify the port in this tag so that it is similar to the port you set in Digital Sign Manager Port (e.g.: If you change the value of Digital Sign Manager Port to 8012 then the port 8002 must be modified to 8012).</p>
<p>Save the file, reopen the Digital Sign Manager and restart the service. The status runs normally.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> All versions of DSS for Server</p>
<p><strong>Reference</strong>: TFS #10990</p>
<p><strong>Knowledge base ID: </strong>0092</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[RESOLUTION

To deal with this, you have to reconfigure the value for this "DIGITAL
SIGN MANAGER PORT" in the file "Aod.Dss.WindowService.exe_new.config".


Go to Installation Folder of DSS, look for this file and open with
Notepad: 

Look for the following tag: 

<endpoint
address="http://localhost:8002/DigitalSignManagerService/Manager
[http://localhost:8002/DigitalSignManagerService/Manager]"
binding="wsHttpBinding"
bindingConfiguration="WSHttpBinding_IRtsManager"
contract="IRtsManager" name="WSHttpBinding_IRtsManager"> 

Modify the port in this tag so that it is similar to the port you set
in Digital Sign Manager Port (e.g.: If you change the value of Digital
Sign Manager Port to 8012 then the port 8002 must be modified to
8012). 

Save the file, reopen the Digital Sign Manager and restart the
service. The status runs normally. 

PROPERTIES

APPLIES TO: All versions of DSS for Server 

REFERENCE: TFS #10990 

KNOWLEDGE BASE ID: 0092 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0092 - Why doesn’t the Status of the system run when Digital Sign Manager Port is changed?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Cause</h2>
<p>This malfunction sometimes occurs because category name entered to the textbox in Category Filter section is case-sensitive.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>To make this work, the category name entered to this textbox must be the same as one in the Outlook&rsquo;s calendar.</p>
<p>For example:</p>
<p>In Calendar of Outlook, the default name of a category is Blue Category (with C in uppercase).</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 93 - F1.jpg" alt="" width="279" height="336" /></p>
<p>In this case, the correct form of this category must be entered to the textbox as shown in the figure below:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 93 - F2.jpg" alt="" width="572" height="377" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> DSS for Server 2.9.1.15</p>
<p><strong>Reference</strong>: TFS #10991</p>
<p><strong>Knowledge base ID: </strong>0093</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[CAUSE

This malfunction sometimes occurs because category name entered to the
textbox in Category Filter section is case-sensitive. 

RESOLUTION

To make this work, the category name entered to this textbox must be
the same as one in the Outlook's calendar. 

For example: 

In Calendar of Outlook, the default name of a category is Blue
Category (with C in uppercase). 

In this case, the correct form of this category must be entered to the
textbox as shown in the figure below: 

PROPERTIES

APPLIES TO: DSS for Server 2.9.1.15 

REFERENCE: TFS #10991 

KNOWLEDGE BASE ID: 0093 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0093 - Why does the category filtering function work improperly?]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="color: #0264b2;">Symptom&nbsp;</h2>
<p>When you book/confirm/end/extend meeting on Modulex sign, the error &ldquo;500 Interval server error&rdquo; is displayed.</p>
<p>When you check the log, the error appears whenever you book/end/extend meeting:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 98 - F1.jpg" alt="" width="717" height="383" /></p>
<p>And if you browse xformAction in the menu file of the selected resource, this is the error information:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 98 - F2.jpg" alt="" width="1720" height="1050" /></p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>To deal with this issue, the selected features in the following picture should be installed:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/DSS for Server/KB 98 - F3.jpg" alt="" width="583" height="416" /></p>
<p><span style="background-color: #ffff00;">Note:</span> Only install checked components in the list.</p>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> 3.00.00.0025+</p>
<p><strong>Reference</strong>: TFS #11414</p>
<p><strong>Knowledge base ID: </strong>0098</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM 

When you book/confirm/end/extend meeting on Modulex sign, the error
"500 Interval server error" is displayed. 

When you check the log, the error appears whenever you book/end/extend
meeting: 

And if you browse xformAction in the menu file of the selected
resource, this is the error information: 

RESOLUTION

To deal with this issue, the selected features in the following
picture should be installed: 

Note: Only install checked components in the list. 

PROPERTIES

APPLIES TO: 3.00.00.0025+ 

REFERENCE: TFS #11414 

KNOWLEDGE BASE ID: 0098 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
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<email />
<subject><![CDATA[KB0098 - "500 Interval server error" shows up when booking meeting on physical sign]]></subject>
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<contents><![CDATA[<p>Improve your brand image with company-wide standard email signatures. Mailbox Central is an easy-to-use professional OutlookEmail smallc tool for organizations wishing to harness their most important branding tool: email.</p>
<p>The roadmap provides an overview of major features in future releases. It&rsquo;s intended as long-term guidance and not as a guarantee of future releases as our development priorities change based on customer feedback. The roadmap is therefore updated at a regular basis.</p>
<p>We value our customer wishes, if you have a request for a feature, please <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Tickets/Submit">let us know</a></span>. For a list of past releases and features, go to the product&rsquo;s <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central">revision history</a></span></p>
<p>This page was last modified on August 14, 2019</p>
<p><a name="PlannedfeaturesforMailboxCentral"></a></p>
<h3><strong>Planned features for Mailbox Central</strong></h3>
<ul>
<li>No plans at the moment</li>
</ul>]]></contents>
<contentstext><![CDATA[Improve your brand image with company-wide standard email signatures.
Mailbox Central is an easy-to-use professional OutlookEmail smallc
tool for organizations wishing to harness their most important
branding tool: email. 

The roadmap provides an overview of major features in future releases.
It's intended as long-term guidance and not as a guarantee of future
releases as our development priorities change based on customer
feedback. The roadmap is therefore updated at a regular basis. 

We value our customer wishes, if you have a request for a feature,
please let us know
[http://www.add-on-support.com/support/index.php?/Tickets/Submit]. For
a list of past releases and features, go to the product's revision
history
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/10/6/revision-history-for-mailbox-central]


This page was last modified on August 14, 2019 

PLANNED FEATURES FOR MAILBOX CENTRAL

 	* No plans at the moment

]]></contentstext>
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<subject><![CDATA[Product Roadmap for Mailbox Central]]></subject>
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<contents><![CDATA[<p>Stay informed and up-to-date while on the go with a web based team calendar Get an overview of multiple calendars and plan meetings when you are out of the office with the web based calendar WebTeam Central. WebTeam Central is web-based group calendar for Microsoft Outlook&reg; and Exchange that enhances communication, streamlines your organization&rsquo;s scheduling process, and ensures the necessary flexibility demanded in the agile workforce with staff working anywhere and anytime.</p>
<p>The roadmap provides an overview of major features in future releases. It&rsquo;s intended as long-term guidance and not as a guarantee of future releases as our development priorities change based on customer feedback. The roadmap is therefore updated at a regular basis.</p>
<p>We value our customer wishes, if you have a request for a feature, please <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Tickets/Submit">let us know</a></span>. For a list of past releases and features, go to the product&rsquo;s <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central">revision history</a></span></p>
<p>This page was last modified on January 4th 2019</p>
<p><a name="PlannedfeaturesforWebTeamCentral"></a></p>
<h3><strong>Planned features for WebTeam Central</strong></h3>
<ul>
<li>No plans at the moment</li>
</ul>]]></contents>
<contentstext><![CDATA[Stay informed and up-to-date while on the go with a web based team
calendar Get an overview of multiple calendars and plan meetings when
you are out of the office with the web based calendar WebTeam Central.
WebTeam Central is web-based group calendar for Microsoft Outlook(R)
and Exchange that enhances communication, streamlines your
organization's scheduling process, and ensures the necessary
flexibility demanded in the agile workforce with staff working
anywhere and anytime. 

The roadmap provides an overview of major features in future releases.
It's intended as long-term guidance and not as a guarantee of future
releases as our development priorities change based on customer
feedback. The roadmap is therefore updated at a regular basis. 

We value our customer wishes, if you have a request for a feature,
please let us know
[http://www.add-on-support.com/support/index.php?/Tickets/Submit]. For
a list of past releases and features, go to the product's revision
history
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/13/7/revision-history-for-webteam-central]


This page was last modified on January 4th 2019 

PLANNED FEATURES FOR WEBTEAM CENTRAL

 	* No plans at the moment

]]></contentstext>
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<subject><![CDATA[Product Roadmap for WebTeam Central]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>You can see the symptom of this issue by following these steps:</p>
<p>- Hide a resource mailbox in Exchange.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 135 - F01.jpg" alt="" width="506" height="430" /></p>
<p>- Book an appointment in Outlook with this hidden resource. It can be seen that only SMTP address of the resource is inserted:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 135 - F02.jpg" alt="" width="600" height="341" /></p>
<p>- Send the appointment, and the appointment is accepted by Exchange.</p>
<p>- In Outlook, open the appointment and it can be seen that the appointment contains SMTP address and Display Name of the resource:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB 135 - F03.jpg" alt="" width="606" height="353" /></p>
<h2>Cause</h2>
<p>Resource's email is always inserted into appointment's "To" field, then Outlook automatically changes to Display Name if the resource's email exists in the Global Address Book of Outlook.</p>
<p>Because the resource is hidden &rarr;&nbsp;the resource's email does not exist in the Global Address Book &rarr;&nbsp;both SMTP address and Display Name of the resource are shown in &ldquo;To&rdquo; field.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #20456</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0135</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

You can see the symptom of this issue by following these steps: 

- Hide a resource mailbox in Exchange. 

- Book an appointment in Outlook with this hidden resource. It can be
seen that only SMTP address of the resource is inserted: 

- Send the appointment, and the appointment is accepted by Exchange. 

- In Outlook, open the appointment and it can be seen that the
appointment contains SMTP address and Display Name of the resource: 

CAUSE

Resource's email is always inserted into appointment's "To" field,
then Outlook automatically changes to Display Name if the resource's
email exists in the Global Address Book of Outlook. 

Because the resource is hidden → the resource's email does not exist
in the Global Address Book → both SMTP address and Display Name of
the resource are shown in "To" field. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #20456 

KNOWLEDGE BASE ID: 0135 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<creatorid><![CDATA[4]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0135 - ResourceFinder inserts both Display Name and SMTP address of a resource when it reverts to Outlook]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>This issue can be seen from the following example:</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1. Install an older version of WTC (e.g. 5.03.0004.0004)</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2. Setting some data in Admin panel which includes Time zone in Appearance = UTC+7 (Bangkok...).</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F1.jpg" alt="" width="611" height="273" /></p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; Set time zone with &ldquo;Lock Time Zone&rdquo; option = ON</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F2.jpg" alt="" width="611" height="270" /></p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; Set time zone with &ldquo;Lock Time Zone&rdquo; option = OFF</p>
<p>&nbsp; &nbsp; &nbsp; 3. Upgrade WTC to version 5.04.0003.0003.</p>
<p>&nbsp; &nbsp; &nbsp; 4. Verify value of Time zone again and find that: Time zone is NOT UTC+7 (Bangkok...)</p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; a) Check in Admin Settings:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F3.jpg" alt="" width="629" height="298" /></p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; In case &ldquo;Lock Time Zone&rdquo; option = ON</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F4.jpg" alt="" width="629" height="264" /></p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; In case &ldquo;Lock Time Zone&rdquo; option = OFF</p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;b) Check in User General Options:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F5.jpg" alt="" width="597" height="200" /></p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; In case &ldquo;Lock Time Zone&rdquo; option = ON</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F6.jpg" alt="" width="600" height="186" /></p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; In case &ldquo;Lock Time Zone&rdquo; option = OFF</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>In order to resolve this issue, you have to follow these steps:</p>
<ol>
<li>After upgrading, go to Admin panel, correct the time zone:</li>
</ol>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F7.jpg" alt="" width="648" height="295" /></p>
<p>&nbsp; &nbsp;2. Run the script: <strong><em>UserSettings_TimeZoneIndex_v1.0.sql </em></strong>(which is attached to this KB and downloadable)</p>
<p>This will help correcting the time zone on client side. After that you can check and see that time zone value on client side is correct:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F8.jpg" alt="" width="617" height="200" /></p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; In case &ldquo;Lock Time Zone&rdquo; option = ON</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/WTC/KB 136 - F9.jpg" alt="" width="615" height="182" /></p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; In case &ldquo;Lock Time Zone&rdquo; option = OFF</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of WTC</p>
<p><strong>Reference</strong>: TFS #20893</p>
<p><strong>Knowledge base ID:</strong> 136</p>
<p><strong>Last updated:</strong> Feb 06, 2015</p>]]></contents>
<contentstext><![CDATA[

SYMPTOM

	This issue can be seen from the following example: 

	 1. Install an older version of WTC (e.g. 5.03.0004.0004) 

	 2. Setting some data in Admin panel which includes Time zone in
Appearance = UTC+7 (Bangkok...). 

	 Set time zone with "Lock Time Zone" option = ON 

	 Set time zone with "Lock Time Zone" option = OFF 

	 3. Upgrade WTC to version 5.04.0003.0003. 

	 4. Verify value of Time zone again and find that: Time zone is NOT
UTC+7 (Bangkok...) 

	 a) Check in Admin Settings: 

	 In case "Lock Time Zone" option = ON 

	 In case "Lock Time Zone" option = OFF 

	 b) Check in User General Options: 

	 In case "Lock Time Zone" option = ON 

	 In case "Lock Time Zone" option = OFF 

RESOLUTION

	In order to resolve this issue, you have to follow these steps: 

 	* After upgrading, go to Admin panel, correct the time zone:

	 2. Run the script: _USERSETTINGS_TIMEZONEINDEX_V1.0.SQL _(which is
attached to this KB and downloadable) 

	This will help correcting the time zone on client side. After that
you can check and see that time zone value on client side is correct: 

	 In case "Lock Time Zone" option = ON 

	 In case "Lock Time Zone" option = OFF 

PROPERTIES

	APPLIES TO: All versions of WTC 

	REFERENCE: TFS #20893 

	KNOWLEDGE BASE ID: 136 

	LAST UPDATED: Feb 06, 2015]]></contentstext>
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<contents><![CDATA[<h2 style="color: #0264b2;">Summary</h2>
<p>The instructions can be seen from the following example:</p>
<p>1. Deploy a signature to a distribution list named &ldquo;Sales Department&rdquo;. This distribution list includes 3 members: Bill, Poul and Linda</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 143 - F1.jpg" alt="" width="590" height="398" /></p>
<p>2. Go to Exchange Management Console (EMC), add a new user named &ldquo;Simon&rdquo; to the distribution list:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 143 - F2.jpg" alt="" width="370" height="422" /></p>
<p>3. In Mailbox Central Editor, select the signature and click [<strong>Deploy to Outlook</strong>] on the toolbar</p>
<p>4. In &ldquo;Deploy Signature To Outlook&rdquo; window, click [<strong>Add</strong>]:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 143 - F3.jpg" alt="" width="593" height="399" /></p>
<p>5. After that, add the &ldquo;Sales Department&rdquo; distribution list to refresh.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 143 - F4.jpg" alt="" width="589" height="422" /></p>
<p>6. With the updated distribution list, click [<strong>Deploy</strong>] button.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 143 - F5.jpg" alt="" width="594" height="399" /></p>
<p>After this step, the new user (Simon) will have the same signature as the others in distribution list.</p>
<p><strong><span style="background-color: #ffff00;">Note:</span></strong></p>
<p>- There is no function in Mailbox Central that can remove a signature from a user's Outlook. The only thing we can do is to remove the user from the list of deployed users, which will prevent that user from getting any future update of the selected signature.</p>
<p>- Removal of an existing signature from a user must be done manually within the user&rsquo;s Outlook or Outlook Web Access.</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of MC</p>
<p><strong>Reference</strong>: TFS #19131</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0143</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

The instructions can be seen from the following example: 

1. Deploy a signature to a distribution list named "Sales Department".
This distribution list includes 3 members: Bill, Poul and Linda 

2. Go to Exchange Management Console (EMC), add a new user named
"Simon" to the distribution list: 

3. In Mailbox Central Editor, select the signature and click [DEPLOY
TO OUTLOOK] on the toolbar 

4. In "Deploy Signature To Outlook" window, click [ADD]: 

5. After that, add the "Sales Department" distribution list to
refresh. 

6. With the updated distribution list, click [DEPLOY] button. 

After this step, the new user (Simon) will have the same signature as
the others in distribution list. 

NOTE: 

- There is no function in Mailbox Central that can remove a signature
from a user's Outlook. The only thing we can do is to remove the user
from the list of deployed users, which will prevent that user from
getting any future update of the selected signature. 

- Removal of an existing signature from a user must be done manually
within the user's Outlook or Outlook Web Access. 

PROPERTIES

APPLIES TO: All versions of MC 

REFERENCE: TFS #19131 

KNOWLEDGE BASE ID: 0143 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<subject><![CDATA[KB0143 - How to assure the newly added person has the same signature as the distribution list’s]]></subject>
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<contents><![CDATA[<h2 style="color: #0264b2;">Symptom</h2>
<p>The symptom of this issue can be seen from the following example:</p>
<p>1. Install MC Editor in Windows 8.1 64 bit</p>
<p>2. Create a new signature with the following conditions:</p>
<p>- &nbsp;Insert 5 user fields, of which 2 fields do not have default value</p>
<p>- &nbsp;Insert hyperlink to 2 fields that do not have default value</p>
<p>Check the checkbox &ldquo;Remove the whole line if no value&rdquo;</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 140 - F1.jpg" alt="" width="621" height="441" /></p>
<p>3. In&nbsp;MC Editor, the signature looks like this:</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 140 - F2.jpg" alt="" width="503" height="161" /></p>
<p>4. Deploy the signature into OWA</p>
<p>5. Check the result and find that there is an empty line for each field that does not have default value.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox Central/KB 140 - F3.jpg" alt="" width="558" height="198" /></p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>In order to temporarily prevent this issue from happening, you should enter default value to each inserted user field.</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of MC, Exchange 2013</p>
<p><strong>Reference</strong>: TFS #17713</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0140</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The symptom of this issue can be seen from the following example: 

1. Install MC Editor in Windows 8.1 64 bit 

2. Create a new signature with the following conditions: 

- Insert 5 user fields, of which 2 fields do not have default value 

- Insert hyperlink to 2 fields that do not have default value 

Check the checkbox "Remove the whole line if no value" 

3. In MC Editor, the signature looks like this: 

4. Deploy the signature into OWA 

5. Check the result and find that there is an empty line for each
field that does not have default value. 

RESOLUTION

In order to temporarily prevent this issue from happening, you should
enter default value to each inserted user field. 

PROPERTIES

APPLIES TO: All versions of MC, Exchange 2013 

REFERENCE: TFS #17713 

KNOWLEDGE BASE ID: 0140 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<contents><![CDATA[<h2 style="color: #0264b2;">Symptom</h2>
<p>In some cases, if you enter a signature with field items, color lines, bold options, etc. or a long message, the signature is not fully displayed in the OWA.</p>
<h2 style="color: #0264b2;">Cause</h2>
<p>Exchange server limits the signature size at 16 Kb. If the signature exceeds this limit, it is truncated.</p>
<p>Please refer to this <a href="http://blogs.technet.com/b/ehlro/archive/2010/11/12/owa-signature-size-in-exchange-2007.aspx">link&nbsp;</a>for more details.</p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>Please try to adjust the signature in the limit of 16 Kb (as 1 character is approximately 1 byte, you can have 16000 characters). Also, try NOT to use fonts which are non-Microsoft fonts because they take a large amount of bytes.</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to</strong><strong>: All versions of MC</strong></p>
<p><strong>Reference</strong>: TFS #18345</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0139</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

In some cases, if you enter a signature with field items, color lines,
bold options, etc. or a long message, the signature is not fully
displayed in the OWA. 

CAUSE

Exchange server limits the signature size at 16 Kb. If the signature
exceeds this limit, it is truncated. 

Please refer to this link
[http://blogs.technet.com/b/ehlro/archive/2010/11/12/owa-signature-size-in-exchange-2007.aspx]for
more details. 

RESOLUTION

Please try to adjust the signature in the limit of 16 Kb (as 1
character is approximately 1 byte, you can have 16000 characters).
Also, try NOT to use fonts which are non-Microsoft fonts because they
take a large amount of bytes. 

PROPERTIES

APPLIES TO: ALL VERSIONS OF MC 

REFERENCE: TFS #18345 

KNOWLEDGE BASE ID: 0139 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<contents><![CDATA[<p>User&nbsp;Guide for WebTeam Central, document revision 5.6 is available in pdf format below. &nbsp;</p>]]></contents>
<contentstext><![CDATA[User Guide for WebTeam Central, document revision 5.6 is available in
pdf format below. ]]></contentstext>
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<contents><![CDATA[<p>Installation&nbsp;Guide for WebTeam Central, document revision 1.4 is available in pdf format below. &nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Installation Guide for WebTeam Central, document revision 1.4 is
available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p>Summary</p>
<p>Display the message</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Summary 

Display the message 

 ]]></contentstext>
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<subject><![CDATA[KB121 - How to display and configure notification message when organizer selects a restricted resource]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<h3>Display the message</h3>
<p>In order to display the notification message for a resource selected by organizer, follow these steps:</p>
<p>1. In Admin interface, open the resource (for which you want the message to be displayed when organizer selects) to see its details:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20121%20-%20F1.jpg" alt="" width="683" height="543" /></p>
<p>2. In resource details, check on &ldquo;Display user restrictions&rdquo; option.</p>
<p>3. Click <strong>[Save]</strong> to finish.</p>
<p>After that, if organizer selects this resource when booking an appointment, a message appears as shown in the figure below:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20121%20-%20F2.jpg" alt="" width="474" height="237" /></p>
<h3>Configure the message</h3>
<p>In order to configure the notification message, follow these steps:</p>
<p>1. Go to Microsoft SQL Server Management Studio, connect to the database.</p>
<p>2. Create a new query with the database.</p>
<p>3. In order to view the current value of this message in English, run the following SQL script:</p>
<p style="padding-left: 30px;"><em>SELECT C.*</em><br /><em>FROM Captions C</em><br /><em>WHERE C.[Key] LIKE '@NotificationMsg'</em></p>
<p>The result might look like this:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20121%20-%20F3.jpg" alt="" width="631" height="338" /></p>
<p>4.&nbsp;In order to view the current values in other languages, run the following script:</p>
<p style="padding-left: 30px;"><em>SELECT T.*<br /></em><em>FROM Translations T INNER JOIN Captions C ON T.ObjectId = C.Id<br /></em><em>WHERE C.[Key] LIKE '@NotificationMsg' AND T.ObjectName LIKE 'Captions'</em><em><br /></em></p>
<p>The result might look like this:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20121%20-%20F4.jpg" alt="" width="663" height="365" /></p>
<p>5.&nbsp;In order to update the content of this message:</p>
<p>&rArr;&nbsp;In English:</p>
<p>Run the following script:</p>
<p style="padding-left: 30px;"><em>UPDATE Captions</em><br /><em>SET Name = N'&lt;your message content here&gt;'</em><br /><em>WHERE [Key] LIKE '@NotificationMsg'</em></p>
<p>&rArr;&nbsp;In other language:</p>
<p style="padding-left: 30px;"><em>UPDATE Translations</em><br /><em>SET Caption = N'your message content here'</em><br /><em>FROM Translations T INNER JOIN Captions C ON T.ObjectId = C.Id</em><br /><em>WHEREC.[Key]LIKE'@NotificationMsg'</em><br /><em>AND T.ObjectName LIKE 'Captions'</em><br /><em>AND T.[Language] = '&lt;your language code&gt;'</em></p>
<p>In which, &lt;your language code&gt; is one of the values you see in the language column in figure shown in step 4.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7.10</p>
<p><strong>Fixed in</strong>: From&nbsp;RC 3.8 such text changes can be done under the Languages section in RC back-end.</p>
<p><strong>Reference</strong>: TFS #15179</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0121</p>
<p><strong>Last updated:</strong>&nbsp;Apr 11, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

DISPLAY THE MESSAGE

In order to display the notification message for a resource selected
by organizer, follow these steps: 

1. In Admin interface, open the resource (for which you want the
message to be displayed when organizer selects) to see its details: 

2. In resource details, check on "Display user restrictions" option. 

3. Click [SAVE] to finish. 

After that, if organizer selects this resource when booking an
appointment, a message appears as shown in the figure below: 

CONFIGURE THE MESSAGE

In order to configure the notification message, follow these steps: 

1. Go to Microsoft SQL Server Management Studio, connect to the
database. 

2. Create a new query with the database. 

3. In order to view the current value of this message in English, run
the following SQL script: 

_SELECT C.*_
_FROM Captions C_
_WHERE C.[Key] LIKE '@NotificationMsg'_ 

The result might look like this: 

4. In order to view the current values in other languages, run the
following script: 

SELECT T.*
FROM Translations T INNER JOIN Captions C ON T.ObjectId = C.Id
_WHERE C.[Key] LIKE '@NotificationMsg' AND T.ObjectName LIKE
'Captions'_

The result might look like this: 

5. In order to update the content of this message: 

⇒ In English: 

Run the following script: 

_UPDATE Captions_
_SET Name = N'<your message content here>'_
_WHERE [Key] LIKE '@NotificationMsg'_ 

⇒ In other language: 

_UPDATE Translations_
_SET Caption = N'your message content here'_
_FROM Translations T INNER JOIN Captions C ON T.ObjectId = C.Id_
_WHEREC.[Key]LIKE'@NotificationMsg'_
_AND T.ObjectName LIKE 'Captions'_
_AND T.[Language] = '<your language code>'_ 

In which, <your language code> is one of the values you see in the
language column in figure shown in step 4. 

PROPERTIES

APPLIES TO: RC 3.7.10 

FIXED IN: From RC 3.8 such text changes can be done under the
Languages section in RC back-end. 

REFERENCE: TFS #15179 

KNOWLEDGE BASE ID: 0121 

LAST UPDATED: Apr 11, 2016]]></contentstext>
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<subject><![CDATA[KB0121 - How to display and configure notification message when organizer selects a restricted resource]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p><span style="background-color: #ffff00;">Note:</span></p>
<p>- Non-domain environments should employ IIS 8.5.</p>
<p>- This solution is employed for users who have no configured domain controller. Those who have domain controller information configured already before the upgrade do not encounter this issue.</p>
<p><strong><em>Phase 1: Create a new Application Pool</em></strong></p>
<p>After upgrading RC Web Application, go to <strong>IIS Manager</strong>, right click on <strong>Applications Pools</strong> then select <strong>Add Application Pool&hellip; </strong>tocreate new application pool.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F1.jpg" alt="" width="370" height="273" /></p>
<p>When <strong>Add Application Pool</strong> window is shown, you have to input <strong>Name</strong> then select<strong> .Net Framework version,</strong> and select <strong>Integrated</strong> for <strong>Managed pipeline mode:</strong></p>
<p><strong><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F2.jpg" alt="" width="303" height="277" /></strong></p>
<p>Click <strong>OK.</strong> An Application Pool is created successfully and displayed on Application Pools list:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F3.jpg" alt="" width="637" height="277" /></p>
<p><strong>Phase 2: Configure RC Backend to run with the new pool</strong></p>
<p style="text-align: justify;">Go to <strong>Site</strong> which includes <strong>RC Web Application</strong>, right click on <strong>ResourceCentral</strong>&nbsp;&rArr; Select <strong>Manage Application</strong>&nbsp;&rArr; Select <strong>Advanced Settings</strong></p>
<p><strong><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F4.jpg" alt="" width="509" height="431" /></strong></p>
<p style="text-align: justify;">A screen named Advanced Settings is shown as below then you have to select new created application pool for Application Pool field of (General) group.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F5.jpg" alt="" width="509" height="459" /></p>
<p>Then click <strong>OK </strong>to finish configuring for running RC Web Application.</p>
<p>&nbsp;</p>
<p><strong><em>Phase 3: Grant permissions</em></strong></p>
<p style="text-align: justify;"><strong><em>Step 1:</em></strong><em> Grant permissions for application pool identity which Resource Central is using on ResourceCentral web folder (by default, it is: <strong>C:\inetpub\wwwroot\ResourceCentral</strong>).</em></p>
<p style="text-align: justify;">Go to <strong>Site</strong> which includes <strong>RC Web Application</strong>, right click on <strong>ResourceCentral</strong>&nbsp;&rArr; Select <strong>Edit Permissions:</strong></p>
<p><strong><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F6.jpg" alt="" width="407" height="397" /></strong></p>
<p style="text-align: justify;">In the ResourceCentral Properties window, select Security tab and click [Advanced] to open &ldquo;Advanced Security Settings for ResourceCentral&rdquo; window.</p>
<p><strong><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F7.jpg" alt="" width="523" height="400" /></strong></p>
<p style="text-align: justify;">Click [Change Permissions&hellip;] button. A list of permission entries appears in the new window:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F8.jpg" alt="" width="528" height="406" /></p>
<p>Click [Add] to open &ldquo;Select Users or Groups&rdquo; window as shown in the figure below:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F9.jpg" alt="" width="504" height="298" /></p>
<p style="text-align: justify;">Type the name of App Pool you have created with the following format:<strong> IIS APPPOOL\&lt;name of the app pool&gt;</strong> (in the example above, it is ResourceCentral) into the checkbox. Remember to select local location for the search. You can click [<strong>Check names</strong>] to confirm. After that, click [<strong>OK</strong>], the following windows appears:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F10.jpg" alt="" width="406" height="507" /></p>
<p style="text-align: justify;">Select the App Pool you created from the list of &ldquo;<strong>Groups or user names</strong>&rdquo;. Then grant it all the permissions except for &ldquo;<strong>Full control</strong>&rdquo;, &ldquo;<strong>Take ownership</strong>&rdquo;, &ldquo;<strong>Delete</strong>&rdquo;, &ldquo;<strong>Delete subfolders and files</strong>&rdquo; and &ldquo;<strong>Change pemissions</strong>&rdquo;. Click [<strong>OK</strong>]. Go back to &ldquo;<strong>Advanced Security Settings for ResourceCentral</strong>&rdquo; window.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F11.jpg" alt="" width="519" height="397" /></p>
<p>Check on the &ldquo;<strong>Replace all child &hellip;.</strong>&rdquo; option. Click <strong>[OK]</strong> several times to finish.</p>
<p style="text-align: justify;"><strong><em>Step 2:</em></strong><em> Grant permissions for application pool identity which Resource Central is using on C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys folder.</em></p>
<p style="text-align: justify;"><em>Repeat the same procedure applied in <strong>Step 1</strong> to grant these permissions.</em></p>
<p style="text-align: justify;">&nbsp;</p>
<p style="text-align: justify;"><strong><em>Phase 4: Check &nbsp;web.config file to confirm impersonate key is deleted</em></strong></p>
<p style="text-align: justify;">Go to <strong>C:\Inetpub\wwwroot\ResourceCentral, </strong>look for the web.config file. Open this file with Notepad (or right click and select [<strong>Edit</strong>]).</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20120%20-%20F12.jpg" alt="" width="677" height="240" /></p>
<p>Look for the sub-element <strong><em>&lt;identity impersonate=&rdquo;true&rdquo;&hellip;/&gt; </em></strong>under &lt;system.web&gt; element.</p>
<p>If that sub-element is still available (as highlighted in the above figure), remove it and save the file.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7.10 HF3+</p>
<p><strong>Reference</strong>: TFS #15193</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0120</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Note: 

- Non-domain environments should employ IIS 8.5. 

- This solution is employed for users who have no configured domain
controller. Those who have domain controller information configured
already before the upgrade do not encounter this issue. 

_PHASE 1: CREATE A NEW APPLICATION POOL_ 

After upgrading RC Web Application, go to IIS MANAGER, right click on
APPLICATIONS POOLS then select ADD APPLICATION POOL… tocreate new
application pool. 

When ADD APPLICATION POOL window is shown, you have to input NAME then
select .NET FRAMEWORK VERSION, and select INTEGRATED for MANAGED
PIPELINE MODE: 

Click OK. An Application Pool is created successfully and displayed on
Application Pools list: 

PHASE 2: CONFIGURE RC BACKEND TO RUN WITH THE NEW POOL 

Go to SITE which includes RC WEB APPLICATION, right click on
RESOURCECENTRAL ⇒ Select MANAGE APPLICATION ⇒ Select ADVANCED
SETTINGS 

A screen named Advanced Settings is shown as below then you have to
select new created application pool for Application Pool field of
(General) group. 

Then click OK to finish configuring for running RC Web Application. 

_PHASE 3: GRANT PERMISSIONS_ 

_STEP 1:__ Grant permissions for application pool identity which
Resource Central is using on ResourceCentral web folder (by default,
it is: C:INETPUBWWWROOTRESOURCECENTRAL)._ 

Go to SITE which includes RC WEB APPLICATION, right click on
RESOURCECENTRAL ⇒ Select EDIT PERMISSIONS: 

In the ResourceCentral Properties window, select Security tab and
click [Advanced] to open "Advanced Security Settings for
ResourceCentral" window. 

Click [Change Permissions…] button. A list of permission entries
appears in the new window: 

Click [Add] to open "Select Users or Groups" window as shown in the
figure below: 

Type the name of App Pool you have created with the following format:
IIS APPPOOL<NAME OF THE APP POOL> (in the example above, it is
ResourceCentral) into the checkbox. Remember to select local location
for the search. You can click [CHECK NAMES] to confirm. After that,
click [OK], the following windows appears: 

Select the App Pool you created from the list of "GROUPS OR USER
NAMES". Then grant it all the permissions except for "FULL CONTROL",
"TAKE OWNERSHIP", "DELETE", "DELETE SUBFOLDERS AND FILES" and "CHANGE
PEMISSIONS". Click [OK]. Go back to "ADVANCED SECURITY SETTINGS FOR
RESOURCECENTRAL" window. 

Check on the "REPLACE ALL CHILD …." option. Click [OK] several times
to finish. 

_STEP 2:__ Grant permissions for application pool identity which
Resource Central is using on
C:ProgramDataMicrosoftCryptoRSAMachineKeys folder._ 

_Repeat the same procedure applied in STEP 1 to grant these
permissions._ 

_PHASE 4: CHECK  WEB.CONFIG FILE TO CONFIRM IMPERSONATE KEY IS
DELETED_ 

Go to C:INETPUBWWWROOTRESOURCECENTRAL, look for the web.config file.
Open this file with Notepad (or right click and select [EDIT]). 

Look for the sub-element _<IDENTITY IMPERSONATE=”TRUE”…/> _under
<system.web> element. 

If that sub-element is still available (as highlighted in the above
figure), remove it and save the file. 

PROPERTIES

APPLIES TO: RC 3.7.10 HF3+ 

REFERENCE: TFS #15193 

KNOWLEDGE BASE ID: 0120 

LAST UPDATED: Feb 23, 2016 

 ]]></contentstext>
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<subject><![CDATA[KB0120 - How to run RC Web Application without Domain Controller]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Environments</h2>
<p>The described symptoms may appear:</p>
<p>1) If RealTime Service is deployed outside company firewalls and RealTime Service accesses AD Online or AD on premise</p>
<p>2) If RealTime Service is deployed on premise and RealTime Service accesses AD Online</p>
<p>&nbsp;</p>
<h2>Symptom</h2>
<p>RealTime Service has been granted LDAP access to Active Directory and EWS access to an Exchange server. But still RealTime Service cannot receive the push notifications for the AD changes.</p>
<p>You can see the RealTime Service error messages in the following figure:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB%20150%20-%20F1.jpg" alt="" width="610" height="318" /></p>
<p><strong>Figure 1. AD synchronization is lost</strong></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>There are two possible situations when AD notifications can be lost and the above messages are produced:</p>
<p>1. RealTime &nbsp;server is stopped or network connection with AD server was lost</p>
<p>2. RealTime server is physically far from AD server and having timeouts when listening for notifications</p>
<p>&nbsp;</p>
<h2>Work around</h2>
<p>In order to get rid of the AD synchronization error messages, you can stop the notifications from the Domain controller and do a manual full AD synchronization.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB%20150%20-%20F2.jpg" alt="" width="683" height="500" /></p>
<p><strong>Figure 2 - Stop AD notifications</strong></p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB%20150%20-%20F3.jpg" alt="" width="683" height="501" /></p>
<p><strong>Figure 3 - Do full AD synchronization</strong></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RTS before RTS 6.3.22.0</p>
<p><strong>Fixed in:</strong> RTS 6.3.22.0</p>
<p><strong>Reference</strong>: TFS #28179</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0150</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[ENVIRONMENTS

The described symptoms may appear: 

1) If RealTime Service is deployed outside company firewalls and
RealTime Service accesses AD Online or AD on premise 

2) If RealTime Service is deployed on premise and RealTime Service
accesses AD Online 

SYMPTOM

RealTime Service has been granted LDAP access to Active Directory and
EWS access to an Exchange server. But still RealTime Service cannot
receive the push notifications for the AD changes. 

You can see the RealTime Service error messages in the following
figure: 

FIGURE 1. AD SYNCHRONIZATION IS LOST 

CAUSE

There are two possible situations when AD notifications can be lost
and the above messages are produced: 

1. RealTime server is stopped or network connection with AD server was
lost 

2. RealTime server is physically far from AD server and having
timeouts when listening for notifications 

WORK AROUND

In order to get rid of the AD synchronization error messages, you can
stop the notifications from the Domain controller and do a manual full
AD synchronization. 

FIGURE 2 - STOP AD NOTIFICATIONS 

FIGURE 3 - DO FULL AD SYNCHRONIZATION 

PROPERTIES

APPLIES TO: All versions of RTS before RTS 6.3.22.0 

FIXED IN: RTS 6.3.22.0 

REFERENCE: TFS #28179 

KNOWLEDGE BASE ID: 0150 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0150 - RealTime Service cannot receive push notifications from Active Directory]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Environments</h2>
<p>The described symptoms may appear:</p>
<p>1) If RealTime Service is deployed outside company firewalls and RealTime Service accesses Exchange Online or Exchange on premise</p>
<p>2) If RealTime Service is deployed on premise and RealTime Service accesses Exchange Online</p>
<p>&nbsp;</p>
<h2>Symptom</h2>
<p>RealTime Service cannot connect to Exchange and needs to re-subscribe to Exchange.</p>
<p>You can see the RealTime Service error messages in the following figures:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB%20151%20-%20F1.jpg" alt="" width="683" height="352" /></p>
<p><strong>Figure 1 - Subscription to Exchange is lost</strong></p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB%20151%20-%20F2.jpg" alt="" width="607" height="323" /></p>
<p><strong>Figure 2 &ndash; Re-subscribing to Exchange</strong></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>RealTime Service stopped receiving pings from Exchange and needed to re-subscribe.</p>
<p>&nbsp;</p>
<h2>Work around</h2>
<p>To work around the Exchange re-subscription issue, you can increase the &ldquo;<strong><em>Use custom timeout&rdquo;</em></strong> setting in the RTM management interface.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB%20151%20-%20F3.jpg" alt="" width="567" height="544" /></p>
<p><strong>Figure 3 &ndash; Use custom timeout option</strong></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RTS before RTS 6.3.22.0</p>
<p><strong>Fixed in:</strong> RTS 6.3.22.0</p>
<p><strong>Reference</strong>: TFS #27226</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0151</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[ENVIRONMENTS

The described symptoms may appear: 

1) If RealTime Service is deployed outside company firewalls and
RealTime Service accesses Exchange Online or Exchange on premise 

2) If RealTime Service is deployed on premise and RealTime Service
accesses Exchange Online 

SYMPTOM

RealTime Service cannot connect to Exchange and needs to re-subscribe
to Exchange. 

You can see the RealTime Service error messages in the following
figures: 

FIGURE 1 - SUBSCRIPTION TO EXCHANGE IS LOST 

FIGURE 2 – RE-SUBSCRIBING TO EXCHANGE 

CAUSE

RealTime Service stopped receiving pings from Exchange and needed to
re-subscribe. 

WORK AROUND

To work around the Exchange re-subscription issue, you can increase
the "_USE CUSTOM TIMEOUT”_ setting in the RTM management interface. 

FIGURE 3 – USE CUSTOM TIMEOUT OPTION 

PROPERTIES

APPLIES TO: All versions of RTS before RTS 6.3.22.0 

FIXED IN: RTS 6.3.22.0 

REFERENCE: TFS #27226 

KNOWLEDGE BASE ID: 0151 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following requirements should be met in order to allow Digital Sign Service for iPad based Signs to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Component</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">OS</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">iOS version 7<br />iOS version 8<br />iOS version 9</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">iPad 2 and later</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Other</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">WiFi connection</span></span></p>
</td>
</tr>
</tbody>
</table>]]></contents>
<contentstext><![CDATA[The following requirements should be met in order to allow Digital
Sign Service for iPad based Signs to work properly 

COMPONENT 		REQUIREMENT

OS 

iOS version 7
iOS version 8
iOS version 9 

Hardware 

iPad 2 and later 

Other 

WiFi connection 

]]></contentstext>
<categories>
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</categories>
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<creatorid><![CDATA[4]]></creatorid>
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<email />
<subject><![CDATA[System requirements for Digital Sign Service for iPad based Signs]]></subject>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Digital Sign Service for iPad sign&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceforiOSbasedsign">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version1.02.08.0039"></a></p>
<h3><strong>Version 1.02.08.0039 (January 12, 2017)</strong></h3>
<ul>
<li>Fixed 97966: Change of room Display Name in Digital Sign Server does not appear correctly on screen</li>
<li>Fixed 101979: Automatically connect after 10 seconds when restarting the app</li>
</ul>
<p><a name="Version1.02.06.0038"></a></p>
<h3><strong>Version 1.02.06.0038 (June 16, 2016)</strong></h3>
<ul>
<li>New 72821: Make the app independent from server Time Zone. Remember to setup the correct Server Time Zone in the configuration of the app</li>
<li>New 72943: Remove functionality to adjust font size in case we have a a very long subject</li>
<li>New 72945: Adjustable text sizes in the interface (Small, Normal, Large)</li>
<li>New 72946, 77397: Add labels for the subject and end time when creating and extending a meeting</li>
<li>New 76075, 78763: No confirmation need after creating a meeting frm the App - ( when Confirmation is set to off)</li>
<li>Fixed 75585: In some cases App was showing appointments for next day.</li>
<li>Fixed 76754: Issues when using AM/PM time format</li>
<li>Fixed 77512: Update the error message text when we have a conflict meeting</li>
<li>Updated 78764: (<span style="text-decoration: underline;"><a title="Knowledgebase" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/295/63/quick-configuration-guide">Quick Configuration Guide</a></span>)</li>
</ul>
<p><a name="Version1.01.04.0037"></a></p>
<h3><strong>Version 1.01.04.0037 (November 13, 2015)</strong></h3>
<ul>
<li>New 53128: Confirm meeting (Confirm meeting before it starts otherwise it will be canceled)</li>
<li>Fixed 53129: AM/PM time formatting has been corrected.</li>
</ul>
<p><a name="Version1.01.00.0032"></a></p>
<h3><strong>Version 1.01.00.0032 (October 14, 2015)</strong></h3>
<ul>
<li>New 40261: Start and end meeting reservations by one-touch feature</li>
<li>New 40261: Support for background images</li>
<li>New 40261: Norwegian language added</li>
<li>New 40261: Larger rectangle graphic visualizing availability (green/red)</li>
<li>Removed: Support for iOS 6 and earlier</li>
</ul>
<p><a name="Version1.00.02.0025"></a></p>
<h3><strong>Version 1.00.02.0025 (April 24, 2015)</strong></h3>
<ul>
<li>New 21246: More space for resource name, (entering setup must be done by touching right side of the logo)</li>
<li>Fixed 21246: App stopping and not able to see the log file</li>
<li>Fixed 28876: Update for iOS ver. 8.3</li>
</ul>
<p><a name="Version1.00.00.0020"></a></p>
<h3><strong>Version 1.00.00.0020 (January 24, 2013)</strong></h3>
<ul>
<li>New: Turn your iPad tablet into an interactive meeting room sign with integration to Microsoft Outlook&reg; and Exchange</li>
<li>New: Initial release</li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Digital Sign Service for iPad
sign can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceforiOSbasedsign]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 1.02.08.0039 (JANUARY 12, 2017)

 	* Fixed 97966: Change of room Display Name in Digital Sign Server
does not appear correctly on screen
 	* Fixed 101979: Automatically connect after 10 seconds when
restarting the app

VERSION 1.02.06.0038 (JUNE 16, 2016)

 	* New 72821: Make the app independent from server Time Zone.
Remember to setup the correct Server Time Zone in the configuration of
the app
 	* New 72943: Remove functionality to adjust font size in case we
have a a very long subject
 	* New 72945: Adjustable text sizes in the interface (Small, Normal,
Large)
 	* New 72946, 77397: Add labels for the subject and end time when
creating and extending a meeting
 	* New 76075, 78763: No confirmation need after creating a meeting
frm the App - ( when Confirmation is set to off)
 	* Fixed 75585: In some cases App was showing appointments for next
day.
 	* Fixed 76754: Issues when using AM/PM time format
 	* Fixed 77512: Update the error message text when we have a conflict
meeting
 	* Updated 78764: (Quick Configuration Guide
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/295/63/quick-configuration-guide])

VERSION 1.01.04.0037 (NOVEMBER 13, 2015)

 	* New 53128: Confirm meeting (Confirm meeting before it starts
otherwise it will be canceled)
 	* Fixed 53129: AM/PM time formatting has been corrected.

VERSION 1.01.00.0032 (OCTOBER 14, 2015)

 	* New 40261: Start and end meeting reservations by one-touch feature
 	* New 40261: Support for background images
 	* New 40261: Norwegian language added
 	* New 40261: Larger rectangle graphic visualizing availability
(green/red)
 	* Removed: Support for iOS 6 and earlier

VERSION 1.00.02.0025 (APRIL 24, 2015)

 	* New 21246: More space for resource name, (entering setup must be
done by touching right side of the logo)
 	* Fixed 21246: App stopping and not able to see the log file
 	* Fixed 28876: Update for iOS ver. 8.3

VERSION 1.00.00.0020 (JANUARY 24, 2013)

 	* New: Turn your iPad tablet into an interactive meeting room sign
with integration to Microsoft Outlook(R) and Exchange
 	* New: Initial release

]]></contentstext>
<categories>
<categoryid><![CDATA[34]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[4]]></creatorid>
<author />
<email />
<subject><![CDATA[Revision history for Digital Sign Service for iPad based sign]]></subject>
<isedited><![CDATA[1]]></isedited>
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<kbarticle>
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<contents><![CDATA[<h2 style="color: #0264b2;">Symptom</h2>
<p>This issue can be seen if you follow these steps:</p>
<p>1. Create a new signature with any content that you want</p>
<p>2. For the first text, select any broken line style for the text in <strong>Underline Style</strong> dropdown list:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20125%20-%20F1.jpg" alt="" width="630" height="390" /></p>
<p>3.&nbsp;For the second text, select &ldquo;<strong>Double strikethrough</strong>&rdquo; effect.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20125%20-%20F2.jpg" alt="" width="627" height="385" /></p>
<p>4.&nbsp;Now, look at the result in MC Editor, they are correctly displayed:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20125%20-%20F3.jpg" alt="" width="662" height="148" /></p>
<p>5.&nbsp;But in Outlook Web Access (OWA), they are incorrectly displayed:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20125%20-%20F4.jpg" alt="" width="683" height="302" /></p>
<h2>Cause</h2>
<p>OWA does not support these styles and effect.</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to</strong><strong>: MC 3.01.00.0020+</strong></p>
<p><strong>Reference</strong>: TFS #17672</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0125</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

This issue can be seen if you follow these steps: 

1. Create a new signature with any content that you want 

2. For the first text, select any broken line style for the text in
UNDERLINE STYLE dropdown list: 

3. For the second text, select "DOUBLE STRIKETHROUGH" effect. 

4. Now, look at the result in MC Editor, they are correctly displayed:


5. But in Outlook Web Access (OWA), they are incorrectly displayed: 

CAUSE

OWA does not support these styles and effect. 

PROPERTIES

APPLIES TO: MC 3.01.00.0020+ 

REFERENCE: TFS #17672 

KNOWLEDGE BASE ID: 0125 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[6]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0125 - Underline Style and Double strikethrough effect are incorrectly displayed in Outlook Web Access]]></subject>
<isedited><![CDATA[1]]></isedited>
<editeddateline><![CDATA[1456288890]]></editeddateline>
<editedstaffid><![CDATA[31]]></editedstaffid>
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<contents><![CDATA[<h2 style="color: #0264b2;">Symptom</h2>
<p>The instructions can be seen from the following example:</p>
<p>1. Open MC and create a signature which has a picture and Read-Only property:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20152%20-%20F1.jpg" alt="" width="633" height="240" /></p>
<p>2. Deploy the signature to a user</p>
<p>3. Open Outlook of that user and open Signature list form (Signatures and Stationery)</p>
<p>4. Select signature created in Step 1 and click [Delete]</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20152%20-%20F2.jpg" alt="" width="559" height="391" /></p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20152%20-%20F3.jpg" alt="" width="600" height="150" /></p>
<p>5.&nbsp;Select Yes to confirm.</p>
<p>6.&nbsp;Check the result: The picture in the signature is deleted:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20152%20-%20F4.jpg" alt="" width="592" height="413" /></p>
<p>Meanwhile, it is expected that NO part of the signature can be deleted because it is a Read-Only signature.</p>
<h2 style="color: #0264b2;">Resolution</h2>
<p>This issue comes from Outlook and it will be reviewed when a new version of Outlook is released.</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to</strong><strong>: All versions of MC</strong></p>
<p><strong>Reference</strong>: TFS #27939</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0152</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The instructions can be seen from the following example: 

1. Open MC and create a signature which has a picture and Read-Only
property: 

2. Deploy the signature to a user 

3. Open Outlook of that user and open Signature list form (Signatures
and Stationery) 

4. Select signature created in Step 1 and click [Delete] 

5. Select Yes to confirm. 

6. Check the result: The picture in the signature is deleted: 

Meanwhile, it is expected that NO part of the signature can be deleted
because it is a Read-Only signature. 

RESOLUTION

This issue comes from Outlook and it will be reviewed when a new
version of Outlook is released. 

PROPERTIES

APPLIES TO: ALL VERSIONS OF MC 

REFERENCE: TFS #27939 

KNOWLEDGE BASE ID: 0152 

LAST UPDATED: Feb 24, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[6]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0152 - Read-only signatures can still be partially deleted]]></subject>
<isedited><![CDATA[1]]></isedited>
<editeddateline><![CDATA[1456288966]]></editeddateline>
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<contents><![CDATA[<h2 style="color: #0264b2;">Symptom</h2>
<p>The instructions can be seen from the following example:</p>
<p>1.&nbsp;Create 3 Outlook profiles: 2 profiles with the same SMTP address: <span style="text-decoration: underline;"><span lang="EN-GB">AA@add-on.com</span></span>, the other with the SMTP address: <span lang="EN-GB"><span style="text-decoration: underline;">XX@add-on.com</span>.</span></p>
<p><span lang="EN-GB">2.&nbsp;Create 2 signatures and deploy them to 2 emails:&nbsp;<span style="text-decoration: underline;">AA@add-on.com</span>&nbsp;and&nbsp;<span style="text-decoration: underline;">XX@add-on.com</span>.</span></p>
<p><span lang="EN-GB">3.&nbsp;Start Outlook with the <span style="text-decoration: underline;"><span lang="EN-GB">XX@add-on.com</span></span> profile.</span></p>
<p><span lang="EN-GB">4. Open Signature list form (Signatures and Stationery).</span></p>
<p><span lang="EN-GB">5.&nbsp;You can see that the signature deployed for <span style="text-decoration: underline;"><span lang="EN-GB">AA@add-on.com</span></span> is still available:</span></p>
<p><span lang="EN-GB"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/Mailbox%20Central/KB%20153%20-%20F1.jpg" alt="" width="659" height="458" /></span></p>
<p><span lang="EN-GB">Meanwhile, it is expected that only signature for the selected profile (<span style="text-decoration: underline;"><span lang="EN-GB">XX@add-on.com</span></span>) is available.</span></p>
<h2><span lang="EN-GB">Cause</span></h2>
<p>Signatures in Outlook are not stored separately but in the same folder. It is:</p>
<p><em>C:\Users\&lt;User&gt;\AppData\Roaming\Microsoft\Signatures </em>(in which &lt;User&gt; is name of the user).</p>
<p><span lang="EN-GB">So any profile in Outlook can see the signatures stored in this folder.</span></p>
<h2 style="color: #0264b2;"><span lang="EN-GB">Resolution</span></h2>
<p><span lang="EN-GB">This issue comes from Outlook and it will be reviewed when a new version of Outlook is released.</span></p>
<h2 style="color: #0264b2;"><span lang="EN-GB">Properties</span></h2>
<p><strong>Applies to</strong><strong>: All versions of MC</strong></p>
<p><strong>Reference</strong>: TFS #28383</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0153</p>
<p><strong>Last updated:</strong>&nbsp;Feb 24, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The instructions can be seen from the following example: 

1. Create 3 Outlook profiles: 2 profiles with the same SMTP address:
AA@add-on.com, the other with the SMTP address: XX@add-on.com. 

2. Create 2 signatures and deploy them to 2 emails: AA@add-on.com and
XX@add-on.com. 

3. Start Outlook with the XX@add-on.com profile. 

4. Open Signature list form (Signatures and Stationery). 

5. You can see that the signature deployed for AA@add-on.com is still
available: 

Meanwhile, it is expected that only signature for the selected profile
(XX@add-on.com) is available. 

CAUSE

Signatures in Outlook are not stored separately but in the same
folder. It is: 

_C:Users<User>AppDataRoamingMicrosoftSignatures _(in which <User> is
name of the user). 

So any profile in Outlook can see the signatures stored in this
folder. 

RESOLUTION

This issue comes from Outlook and it will be reviewed when a new
version of Outlook is released. 

PROPERTIES

APPLIES TO: ALL VERSIONS OF MC 

REFERENCE: TFS #28383 

KNOWLEDGE BASE ID: 0153 

LAST UPDATED: Feb 24, 2016]]></contentstext>
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<categoryid><![CDATA[6]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0153 - All Outlook profiles get list of signature]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>RC throws an error in the event log: &ldquo;Cannot get phone number for &lt;user@company.com&gt;&rdquo;.</p>
<p>For RC 3.7.10 SR2+ versions, this error message is: "Active Directory (AD) is not accessible."</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>In order to fill in organizer Phone Number in Cantina and Front Desk report, RC request this information from AD.</p>
<table style="height: 155px;" width="376">
<tbody>
<tr>
<td>
<p><strong>Report</strong></p>
</td>
<td>
<p><strong>Requested data</strong></p>
</td>
</tr>
<tr>
<td>
<p>Cantina Report</p>
</td>
<td rowspan="2">
<p>Organizer Phone Number</p>
</td>
</tr>
<tr>
<td>
<p>Front Desk Report</p>
</td>
</tr>
</tbody>
</table>
<p style="text-align: justify;">The reports look up data in AD. It works if RC backend is installed on a server in the domain. If RC is deployed outside the domain in which AD is installed, then the information cannot be retrieved by RC.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been considered to be improved in a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC (except for RC 3.8+)</p>
<p><strong>Fixed in:</strong> RC 3.8</p>
<p><strong>Reference</strong>: TFS #28525</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0154</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

RC throws an error in the event log: "Cannot get phone number for
<user@company.com>". 

For RC 3.7.10 SR2+ versions, this error message is: "Active Directory
(AD) is not accessible." 

CAUSE

In order to fill in organizer Phone Number in Cantina and Front Desk
report, RC request this information from AD. 

REPORT 

REQUESTED DATA 

Cantina Report 

Organizer Phone Number 

Front Desk Report 

The reports look up data in AD. It works if RC backend is installed on
a server in the domain. If RC is deployed outside the domain in which
AD is installed, then the information cannot be retrieved by RC. 

RESOLUTION

This has been considered to be improved in a future release of the
product. 

PROPERTIES

APPLIES TO: All versions of RC (except for RC 3.8+) 

FIXED IN: RC 3.8 

REFERENCE: TFS #28525 

KNOWLEDGE BASE ID: 0154 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0154 - Cantina and Front Desk Report log error when RC is deployed outside AD domain]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>User creates an appointment and invites some attendees, then opens ResourceFinder to select a resource. After that, he clicks<strong> [Order Form]</strong> and removes one attendee, then clicks <strong>[Save &amp; Close]</strong>. He is brought back to the Appointment window and the attendee still remains in the &ldquo;<strong>To</strong>&rdquo; field.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.6.1.15</p>
<p><strong>Reference</strong>: TFS #1529</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0008</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

User creates an appointment and invites some attendees, then opens
ResourceFinder to select a resource. After that, he clicks [ORDER
FORM] and removes one attendee, then clicks [SAVE & CLOSE]. He is
brought back to the Appointment window and the attendee still remains
in the "TO" field. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.6.1.15 

REFERENCE: TFS #1529 

KNOWLEDGE BASE ID: 0008 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
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<email />
<subject><![CDATA[KB0008 - Attendee in “To” field still remains after it is removed from Order Form]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>The following table describes how RC acts if changes are made to child resources in a VR:</p>
<p><strong>&nbsp;</strong></p>
<table>
<tbody>
<tr>
<td>
<p><strong>Description of change(s)</strong></p>
</td>
<td>
<p><strong>How RC acts in each situation</strong></p>
</td>
</tr>
<tr>
<td>
<p>Reduce number of child resources in the VR</p>
</td>
<td>
<p>If user views the timeslot booked with the removed child resource:</p>
<ul>
<li>In Daily Tasks &rArr;&nbsp;Overview: That timeslot is NOT MARKED</li>
<li>In ResourceFinder &rArr;&nbsp;Resource list: That timeslot is MARKED</li>
</ul>
</td>
</tr>
<tr>
<td>
<p>Reduce/increase number of child resources in the VR, then update old VR reservation (change date, time, subject, etc.)</p>
</td>
<td>
<p>Changed Reservation email is sent to Organizer meanwhile the reservation for VR should have been cancelled and new reservations for child resources should have been created.</p>
</td>
</tr>
<tr>
<td>
<p>VR&rsquo;s number of child resources in Outlook is different from that in RC backend</p>
</td>
<td>
<p>Reservation and order booked over the VR are canceled</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>These have been confirmed as defects and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC versions: 3.7.0000.0027 (#1998); 3.7.0000.0031 (#2014); 3.7.0000.0034 (2028)</p>
<p><strong>Reference</strong>: TFS #2014, 2028, 1998</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0015</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

The following table describes how RC acts if changes are made to child
resources in a VR: 

  

DESCRIPTION OF CHANGE(S) 

HOW RC ACTS IN EACH SITUATION 

Reduce number of child resources in the VR 

If user views the timeslot booked with the removed child resource: 

 	* In Daily Tasks ⇒ Overview: That timeslot is NOT MARKED
 	* In ResourceFinder ⇒ Resource list: That timeslot is MARKED

Reduce/increase number of child resources in the VR, then update old
VR reservation (change date, time, subject, etc.) 

Changed Reservation email is sent to Organizer meanwhile the
reservation for VR should have been cancelled and new reservations for
child resources should have been created. 

VR's number of child resources in Outlook is different from that in RC
backend 

Reservation and order booked over the VR are canceled 

RESOLUTION

These have been confirmed as defects and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC versions: 3.7.0000.0027 (#1998); 3.7.0000.0031 (#2014);
3.7.0000.0034 (2028) 

REFERENCE: TFS #2014, 2028, 1998 

KNOWLEDGE BASE ID: 0015 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>User books a recurring reservation with SOF.</p>
<p>From Outlook, user opens the recurring reservation and changes times of the whole series.</p>
<p>After that, Cancelled Order emails are sent to Service Desk Agent.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been considered to be improved in a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>3.7.0000.0009</p>
<p><strong>Reference</strong>: TFS #1769</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0026</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

User books a recurring reservation with SOF. 

From Outlook, user opens the recurring reservation and changes times
of the whole series. 

After that, Cancelled Order emails are sent to Service Desk Agent. 

RESOLUTION

This has been considered to be improved in a future release of the
product. 

PROPERTIES

APPLIES TO: 3.7.0000.0009 

REFERENCE: TFS #1769 

KNOWLEDGE BASE ID: 0026 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0026 - E-mail flow when user changes time of a recurring Shared Order Form (SOF) reservation]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When trying to upgrade DB from RC 3.0 to 3.7, the upgrade process suddenly stops. And the error message logged in <strong>RC3.00.2012.0000 TO RC3.00.2012.0065_LOG</strong> is as follows:</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Missing end comment mark '*/'.</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>....</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>....</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Incorrect syntax near '*'.</em></span></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>The OSQL considers the GO as a reserved keyword. If GO statement appears in the commented code /* */. OSQL will fail to run.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>1. Manually remove the commented code in&nbsp;&nbsp;<strong>RC3.00.2012.0000 To RC3.00.2012.0065.sql</strong> so that the remaining content is as follows:</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>--UPDATE DB VERSION</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Update [DBVersion] &nbsp;Set [Value] = '3.00.2012.0065' Where [Property]='dbVersion'</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Go</em></span></p>
<p>2. Upgrade the database again.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7 HF_2</p>
<p><strong>Fixed in:</strong> RC 3.7 HF 3</p>
<p><strong>Reference</strong>: TFS #7578</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0054</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When trying to upgrade DB from RC 3.0 to 3.7, the upgrade process
suddenly stops. And the error message logged in RC3.00.2012.0000 TO
RC3.00.2012.0065_LOG is as follows: 

_Missing end comment mark '*/'._ 

_...._ 

_...._ 

_Incorrect syntax near '*'._ 

CAUSE

The OSQL considers the GO as a reserved keyword. If GO statement
appears in the commented code /* */. OSQL will fail to run. 

RESOLUTION

1. Manually remove the commented code in RC3.00.2012.0000 TO
RC3.00.2012.0065.SQL so that the remaining content is as follows: 

_--UPDATE DB VERSION_ 

_Update [DBVersion] Set [Value] = '3.00.2012.0065' Where
[Property]='dbVersion'_ 

_Go_ 

2. Upgrade the database again. 

PROPERTIES

APPLIES TO: RC 3.7 HF_2 

FIXED IN: RC 3.7 HF 3 

REFERENCE: TFS #7578 

KNOWLEDGE BASE ID: 0054 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0054 - Error in upgrading database ]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Symptom of the issue is: when you book a recurring appointment, the recurring appointment displays correctly except for the last time/week when it is happening.</p>
<p>For example:</p>
<p><em>Create recurring appointment with such recurrence pattern:</em></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <em>Start date - 4 November 2013</em></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <em>End date - 25 November 2013</em></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <em>Recurrence type - weekly on Monday and Tuesday, every 2 weeks, i.e the last day the appointment take places is Tuesday (19 November 2013)</em></p>
<p><em>As a result in outlook/owa there will be available 4 appointments.</em></p>
<p><em>Then try to load appointments using Exchange Web Service - only 3 appointments will be possible to load.</em></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>Last occurrence is incorrect in some situations in Exchange 2007 and 2010, though NOT in Exchange2013<strong>.</strong></p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>To fix this issue temporarily, user should set the End date of the recurring appointment on the date that the last occurrence takes places.</p>
<p>Take the above example as illustration, the solution is to set the End date of the recurring appointment on <em>19 November 2013</em> (when the last occurrence takes places).</p>
<p>Another option is to upgrade to Exchange 2013. Microsoft has confirmed this bug, and it has been corrected in Exchange Server 2013, Microsoft does not intend to fix this in neither Exchange Server 2007 nor 2010.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RTS 6.0.59.2; Exchange 2007</p>
<p><strong>Fixed in: </strong>Exchange 2013</p>
<p><strong>Reference</strong>: TFS #1668</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0047</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Symptom of the issue is: when you book a recurring appointment, the
recurring appointment displays correctly except for the last time/week
when it is happening. 

For example: 

_Create recurring appointment with such recurrence pattern:_ 

- _Start date - 4 November 2013_ 

- _End date - 25 November 2013_ 

- _Recurrence type - weekly on Monday and Tuesday, every 2 weeks, i.e
the last day the appointment take places is Tuesday (19 November
2013)_ 

_As a result in outlook/owa there will be available 4 appointments._ 

_Then try to load appointments using Exchange Web Service - only 3
appointments will be possible to load._ 

CAUSE

Last occurrence is incorrect in some situations in Exchange 2007 and
2010, though NOT in Exchange2013. 

RESOLUTION

To fix this issue temporarily, user should set the End date of the
recurring appointment on the date that the last occurrence takes
places. 

Take the above example as illustration, the solution is to set the End
date of the recurring appointment on _19 November 2013_ (when the last
occurrence takes places). 

Another option is to upgrade to Exchange 2013. Microsoft has confirmed
this bug, and it has been corrected in Exchange Server 2013, Microsoft
does not intend to fix this in neither Exchange Server 2007 nor 2010. 

PROPERTIES

APPLIES TO: RTS 6.0.59.2; Exchange 2007 

FIXED IN: Exchange 2013 

REFERENCE: TFS #1668 

KNOWLEDGE BASE ID: 0047 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0047 - Last occurrence of recurring appointment is not read in Exchange 2007/2010]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Symptom of the issue is: when user selects a certain day in the calendar in Backend, the data of today is loaded instead of the selected date.</p>
<p>If you check the logs, there is an error message saying:</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Method Name:GetDateFromUSDateString</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Stack Trace: &nbsp; at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>&nbsp; &nbsp;at System.Convert.ToDateTime(String value, IFormatProvider provider)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>&nbsp; &nbsp;at AOP.RC.Common.Utils.GetDateFromUSDateString(String date)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Error Message:The string was not recognized as a valid DateTime. There is a unknown word starting at index 0.</em></span></p>
<p>&nbsp;</p>
<h2><span style="background-color: #ffffff;">Cause</span></h2>
<p>RC web back-end interface contains 2 parts:</p>
<p>- &nbsp;The left part: which has navigator tabs like Daily Tasks, Desinger,..</p>
<p>- &nbsp;The right part: It is actually an iframe container.</p>
<p><span style="background-color: #ffffff;">When user goes to Daily Tasks - &gt; Messages for example, The MessageSummary.aspx file will pass a string value which represents for the selected date to the RCGrid user control which located in the right iframe. It is expected that this string value is under the en-US date time format (mm/dd/yyyy).</span></p>
<p><span style="background-color: #ffffff;">In the iframe, it has to convert this value back to datetime. So, if the datetime is not en-US format, this error will occur.</span></p>
<p>&nbsp;</p>
<h2><span style="background-color: #ffffff;">Resolution</span></h2>
<p>To fix this issue temporarily, user should change the preferred language of Internet Explorer to English (US).</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7 HF1</p>
<p><strong>Fixed in: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #6224</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0044</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Symptom of the issue is: when user selects a certain day in the
calendar in Backend, the data of today is loaded instead of the
selected date. 

If you check the logs, there is an error message saying: 

_Method Name:GetDateFromUSDateString_ 

_Stack Trace: at System.DateTimeParse.Parse(String s,
DateTimeFormatInfo dtfi, DateTimeStyles styles)_ 

_ at System.Convert.ToDateTime(String value, IFormatProvider
provider)_ 

_ at AOP.RC.Common.Utils.GetDateFromUSDateString(String date)_ 

_Error Message:The string was not recognized as a valid DateTime.
There is a unknown word starting at index 0._ 

CAUSE

RC web back-end interface contains 2 parts: 

- The left part: which has navigator tabs like Daily Tasks,
Desinger,.. 

- The right part: It is actually an iframe container. 

When user goes to Daily Tasks - > Messages for example, The
MessageSummary.aspx file will pass a string value which represents for
the selected date to the RCGrid user control which located in the
right iframe. It is expected that this string value is under the en-US
date time format (mm/dd/yyyy). 

In the iframe, it has to convert this value back to datetime. So, if
the datetime is not en-US format, this error will occur. 

RESOLUTION

To fix this issue temporarily, user should change the preferred
language of Internet Explorer to English (US). 

PROPERTIES

APPLIES TO: RC 3.7 HF1 

FIXED IN: RC 3.8 

REFERENCE: TFS #6224 

KNOWLEDGE BASE ID: 0044 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0044 - Method Name:GetDateFromUSDateString is not recognized as a valid DateTime]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Newly created resources do not show up in resource list shown in RC backend. This seems only to happen when a resource is created with a group name longer than 50 characters.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>This happens because the Group name in the system only supports 50 characters at most. This has been designed in the database since RC 3.0.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to: </strong>All versions of RC</p>
<p><strong>Fixed in</strong>: RC 3.8</p>
<p><strong>Reference</strong>: TFS #3147; TFS #3145</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0025</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Newly created resources do not show up in resource list shown in RC
backend. This seems only to happen when a resource is created with a
group name longer than 50 characters. 

CAUSE

This happens because the Group name in the system only supports 50
characters at most. This has been designed in the database since RC
3.0. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: All versions of RC 

FIXED IN: RC 3.8 

REFERENCE: TFS #3147; TFS #3145 

KNOWLEDGE BASE ID: 0025 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0025 - Newly created resources (with group name having more than 50 characters) do not show up in resource list]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>After a recurring tentative reservation is booked, the Delegated User opens Resource Calendar, selects only one instance and accepts it.</p>
<p>New Recurring Reservation email is only sent to organizer when all instances are accepted.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This will be reviewed to define a new business flow for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7.0001.0001</p>
<p><strong>Reference</strong>: TFS #2112</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0010</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

After a recurring tentative reservation is booked, the Delegated User
opens Resource Calendar, selects only one instance and accepts it. 

New Recurring Reservation email is only sent to organizer when all
instances are accepted. 

RESOLUTION

This will be reviewed to define a new business flow for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.7.0001.0001 

REFERENCE: TFS #2112 

KNOWLEDGE BASE ID: 0010 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<author />
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<subject><![CDATA[KB0010 - No email is sent if only one instance of a recurring tentative reservation is accepted]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Organizer creates a Shared Order Form (SOF) reservation.</p>
<p>After that he goes to <strong>Tasks</strong>, opens the order to add a new resource and update property value.</p>
<p>But appointment of the newly added resource is declined by Exchange.</p>
<p>Result: No email is sent to Organizer and Service Desk Agent, meanwhile they should receive Changed Order email to be notified of changes in the order.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>Adding new resources to the RC reservation may have negative impact on existing bookings (emails can be sent from Exchange, but no email is sent from RC).</p>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7.0007.0013</p>
<p><strong>Reference</strong>: TFS #4807</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0041</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Organizer creates a Shared Order Form (SOF) reservation. 

After that he goes to TASKS, opens the order to add a new resource and
update property value. 

But appointment of the newly added resource is declined by Exchange. 

Result: No email is sent to Organizer and Service Desk Agent,
meanwhile they should receive Changed Order email to be notified of
changes in the order. 

RESOLUTION

Adding new resources to the RC reservation may have negative impact on
existing bookings (emails can be sent from Exchange, but no email is
sent from RC). 

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.7.0007.0013 

REFERENCE: TFS #4807 

KNOWLEDGE BASE ID: 0041 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0041 - No email is sent to Organizer and Service Desk Agent if Exchange declines appointment of the newly added resource in a Shared Order Form booking]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Organizer creates a normal reservation, then click ResourceFinder --&gt;&nbsp;select a VR from resource list --&gt;&nbsp;<strong>Save &amp; Close</strong>. After organizer is brought back to Appointment window (of Outlook), he changes this reservation to a recurring reservation. Click <strong>Send</strong> to finish.</p>
<p>What is wrong is that: New Recurring Reservation emails are sent to Organizer from all child resources meanwhile there should have been only one email sent to Organizer from VR.</p>
<p>The same outcome is also resulted from the following cases:</p>
<p>- Change reservation from Recurring to Normal</p>
<p>- Change pattern of the Recurring reservation</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This will be reviewed to define a new business flow for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7.0000.0037</p>
<p><strong>Fixed in</strong>:&nbsp;3.7.10 SR2</p>
<p><strong>Reference</strong>: TFS #2063</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0018</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Organizer creates a normal reservation, then click ResourceFinder -->
select a VR from resource list --> SAVE & CLOSE. After organizer is
brought back to Appointment window (of Outlook), he changes this
reservation to a recurring reservation. Click SEND to finish. 

What is wrong is that: New Recurring Reservation emails are sent to
Organizer from all child resources meanwhile there should have been
only one email sent to Organizer from VR. 

The same outcome is also resulted from the following cases: 

- Change reservation from Recurring to Normal 

- Change pattern of the Recurring reservation 

RESOLUTION

This will be reviewed to define a new business flow for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.7.0000.0037 

FIXED IN: 3.7.10 SR2 

REFERENCE: TFS #2063 

KNOWLEDGE BASE ID: 0018 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<creatorid><![CDATA[31]]></creatorid>
<author />
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<subject><![CDATA[KB0018 - Number of emails sent to organizer is wrong if user books normal reservation over a Virtual Resource (VR) then changes to recurring reservation]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>User books a reservation with SOF.</p>
<p>In the SOF, if user inputs long string data to <strong>Comments</strong> field or any property fields with types of <strong>text/text area/password</strong>, then the business flow goes wrong: Only <strong><em>New recurring reservation</em></strong> email is sent to Organizer, meanwhile the correct business should have been: The shared order is successfully created and <strong><em>New Order</em></strong> email is sent to Service Desk Agent.</p>
<table>
<tbody>
<tr>
<td>
<p><strong>TFS</strong></p>
</td>
<td>
<p><strong>RC version</strong></p>
</td>
<td>
<p><strong>Abnormal data input</strong></p>
</td>
<td>
<p><strong>Error description</strong></p>
</td>
</tr>
<tr>
<td>
<p>1832</p>
</td>
<td>
<p>3.7.0000.0014</p>
</td>
<td>
<p>When booking a recurring reservation, user inputs long string data to <strong>Comments</strong> field or any property fields with types of <strong>text/text area/password</strong></p>
</td>
<td>
<p>Only <strong><em>New recurring reservation</em></strong> email is sent to Organizer, meanwhile the correct business should have been: The shared order is successfully created and <strong><em>New Order</em></strong> email is sent to Service Desk Agent</p>
</td>
</tr>
<tr>
<td>
<p>1814</p>
</td>
<td>
<p>3.7.0000.0013</p>
</td>
<td>
<p>In One-Step ordering, user inputs special characters (e.g.: ~@^*+=|\{}[]:;"'&lt;&gt;,./? # $ % &amp; ( ) - _&nbsp;or &lt;html&gt;&lt;head&gt;&lt;/head&gt;&lt;body&gt;&lt;, etc.) into <strong>Comments</strong> and <strong>Property </strong>fields</p>
</td>
<td>
<p>Click ResourceFinder again and open order to view: nothing is saved.</p>
</td>
</tr>
<tr>
<td>
<p>1761</p>
</td>
<td>
<p>3.7.0000.0009</p>
</td>
<td>
<p>RC version: 3.7.0000.0017.</p>
<p>In One-Step ordering:</p>
<p>a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; User does not input subject and some HTML tags are entered to <strong>Property</strong> fields</p>
<p>b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; User input some HTML tags into subject</p>
</td>
<td>
<p>a)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In Order Form: Radio button-typed properties are not displayed, only labels of Textbox-typed properties are displayed</p>
<p>b)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; New Order email is sent to Service Desk Agent and body/content of this email is not displayed</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>These have been confirmed as defects and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Reference</strong>: TFS #2913</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0022</p>
<p><strong>Last updated:&nbsp;</strong>Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

User books a reservation with SOF. 

In the SOF, if user inputs long string data to COMMENTS field or any
property fields with types of TEXT/TEXT AREA/PASSWORD, then the
business flow goes wrong: Only _NEW RECURRING RESERVATION_ email is
sent to Organizer, meanwhile the correct business should have been:
The shared order is successfully created and _NEW ORDER_ email is sent
to Service Desk Agent. 

TFS 

RC VERSION 

ABNORMAL DATA INPUT 

ERROR DESCRIPTION 

1832 

3.7.0000.0014 

When booking a recurring reservation, user inputs long string data to
COMMENTS field or any property fields with types of TEXT/TEXT
AREA/PASSWORD 

Only _NEW RECURRING RESERVATION_ email is sent to Organizer, meanwhile
the correct business should have been: The shared order is
successfully created and _NEW ORDER_ email is sent to Service Desk
Agent 

1814 

3.7.0000.0013 

In One-Step ordering, user inputs special characters (e.g.:
~@^*+=|{}[]:;"'<>,./? # $ % & ( ) - _ or <html><head></head><body><,
etc.) into COMMENTS and PROPERTY fields 

Click ResourceFinder again and open order to view: nothing is saved. 

1761 

3.7.0000.0009 

RC version: 3.7.0000.0017. 

In One-Step ordering: 

a) User does not input subject and some HTML tags are entered to
PROPERTY fields 

b) User input some HTML tags into subject 

a) In Order Form: Radio button-typed properties are not displayed,
only labels of Textbox-typed properties are displayed 

b) New Order email is sent to Service Desk Agent and body/content of
this email is not displayed 

RESOLUTION

These have been confirmed as defects and will be reviewed for a future
release of the product. 

PROPERTIES

REFERENCE: TFS #2913 

KNOWLEDGE BASE ID: 0022 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<creatorid><![CDATA[31]]></creatorid>
<author />
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<subject><![CDATA[KB0022 - One step order goes wrong if user inputs abnormal data into fields in Shared Order Form]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Look at this example to see the symptom of this issue:</p>
<p>- Create an appointment in Outlook calendar for 19-19.30</p>
<p>- Go to ResourceFinder and select 2 resources</p>
<p>- Open order form and click [<strong>Save and Close</strong>]</p>
<p>- Change time of appointment to 21-21.30</p>
<p>- Click [<strong>Send</strong>]</p>
<p>In My Meetings there are 2 lines and 2 confirmation emails are sent, saying that NO order has been made.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>After clicking [<strong>Save and Close</strong>] in ResourceFinder, RC will save reservation and order data into a Temp Table. When RTS inserts a new reservation records into DB, RC will compare with the reservation information in Temp Table based on Organizer email, start time, end time, etc.</p>
<p>In the above example, the time of reservation is changed compared to its content in Temp Table - so RC cannot find it to create Order. It will create 2 reservations for each resource and send 2 notification emails.</p>
<p>It's a known issue in RC, not only for VTC and there has been no solution.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been considered to be improved in a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #6347</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0049</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Look at this example to see the symptom of this issue: 

- Create an appointment in Outlook calendar for 19-19.30 

- Go to ResourceFinder and select 2 resources 

- Open order form and click [SAVE AND CLOSE] 

- Change time of appointment to 21-21.30 

- Click [SEND] 

In My Meetings there are 2 lines and 2 confirmation emails are sent,
saying that NO order has been made. 

CAUSE

After clicking [SAVE AND CLOSE] in ResourceFinder, RC will save
reservation and order data into a Temp Table. When RTS inserts a new
reservation records into DB, RC will compare with the reservation
information in Temp Table based on Organizer email, start time, end
time, etc. 

In the above example, the time of reservation is changed compared to
its content in Temp Table - so RC cannot find it to create Order. It
will create 2 reservations for each resource and send 2 notification
emails. 

It's a known issue in RC, not only for VTC and there has been no
solution. 

RESOLUTION

This has been considered to be improved in a future release of the
product. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #6347 

KNOWLEDGE BASE ID: 0049 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0049 - Order form is reset if time of the appointment is changed in Outlook before sending]]></subject>
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<contents><![CDATA[<h2>Symptom</h2>
<p>- A reservation is booked with some items in the order. After the deadline, reservation is deleted by the organizer. Therefore, all the items status will be set to &lsquo;<strong>Arranged</strong>&rsquo; and the appropriate reservation is marked as <strong>DELETED</strong> (BusyStatus = FREE, Active = 0, ExchangeURL= '') &rArr;&nbsp;this is the current work flow in RC.</p>
<p>- There are some custom reports which business is to export these items to a file and change their status to &lsquo;<strong>Transferred&rsquo;</strong>.</p>
<p>- After this step, we cannot see this order in the web back-end.</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> RC 3.5 &amp; 3.6</p>
<p><strong>Fixed in:</strong> RC 3.6 HF4</p>
<p><strong>Reference</strong>: TFS #1845</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0003</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

- A reservation is booked with some items in the order. After the
deadline, reservation is deleted by the organizer. Therefore, all the
items status will be set to 'ARRANGED' and the appropriate reservation
is marked as DELETED (BusyStatus = FREE, Active = 0, ExchangeURL= '')
⇒ this is the current work flow in RC. 

- There are some custom reports which business is to export these
items to a file and change their status to 'TRANSFERRED’. 

- After this step, we cannot see this order in the web back-end. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.5 & 3.6 

FIXED IN: RC 3.6 HF4 

REFERENCE: TFS #1845 

KNOWLEDGE BASE ID: 0003 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
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<creatorid><![CDATA[31]]></creatorid>
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<subject><![CDATA[KB0003 - Order is no longer displayed in web backend after the reservation it is associated with is deleted]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>In RC 3.7.10, version number of Sync service is <strong>3.7.0010.0033</strong></p>
<p>In RC 3.7.10 HF_1 the functionality in the Sync Service is improved (TFS#13355). However the Sync Service version number is by mistake still <strong>3.7.0010.0033</strong></p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>In case you need to verify that you run the correct Sync Service you have to check that:</p>
<ul>
<li><strong>Sync Service</strong>&nbsp;version&nbsp;is <strong>3.7.0010.0033 </strong></li>
<li><strong>RCServiceLibrary.dll</strong> (inside the Sync Service folder) version number is&nbsp;<strong>3.7.0010.0034</strong></li>
</ul>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>3.7.10 HF_1</p>
<p><strong>Reference</strong>: TFS #13886</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0106</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

In RC 3.7.10, version number of Sync service is 3.7.0010.0033 

In RC 3.7.10 HF_1 the functionality in the Sync Service is improved
(TFS#13355). However the Sync Service version number is by mistake
still 3.7.0010.0033 

RESOLUTION

In case you need to verify that you run the correct Sync Service you
have to check that: 

 	* SYNC SERVICE version is 3.7.0010.0033 
 	* RCSERVICELIBRARY.DLL (inside the Sync Service folder) version
number is 3.7.0010.0034

PROPERTIES

APPLIES TO: 3.7.10 HF_1 

REFERENCE: TFS #13886 

KNOWLEDGE BASE ID: 0106 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0106 - RC Sync Service has insufficient version number in RC 3.7.10 Hotfix_1]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>You can set a resource to automatically process all incoming meeting requests and cancellations. Exchange 2010, 2013 and Office 365 facilitate this by providing a list of options and permissions:</p>
<table>
<tbody>
<tr>
<td>
<p><strong>Scheduling Options</strong></p>
</td>
<td>
<p><strong>Explanation</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>Automatically process meeting requests and cancellations</strong></p>
</td>
<td>
<p>Allows for automatic processing</p>
</td>
</tr>
<tr>
<td>
<p><strong>Disable Reminders</strong></p>
</td>
<td>
<p>No reminders are kept for meetings in the resource mailbox</p>
</td>
</tr>
<tr>
<td>
<p><strong>Maximum number of days in advance resources can be booked</strong></p>
</td>
<td>
<p>Allows for a booking window</p>
</td>
</tr>
<tr>
<td>
<p><strong>Always decline if end date is beyond this limit</strong></p>
</td>
<td>
<p>Indicates whether recurring meetings are declined if the end date is beyond the booking window.</p>
</td>
</tr>
<tr>
<td>
<p><strong>Limit meeting duration</strong></p>
</td>
<td>
<p>Allows for duration of the meeting to be limited</p>
</td>
</tr>
<tr>
<td>
<p><strong>Maximum allowed minutes</strong></p>
</td>
<td>
<p>Specifies maximum length of each meeting</p>
</td>
</tr>
<tr>
<td>
<p><strong>Allow scheduling only during working hours</strong></p>
</td>
<td>
<p>Rejects meetings that are scheduled after work hours</p>
</td>
</tr>
<tr>
<td>
<p><strong>Allow Conflicts</strong></p>
</td>
<td>
<p>Multiple calendar items can be reserved during the same time</p>
</td>
</tr>
<tr>
<td>
<p><strong>Allow recurring meetings</strong></p>
</td>
<td>
<p>Allows for recurring meetings to be scheduled</p>
</td>
</tr>
<tr>
<td>
<p><strong>Allow up to this number of individual conflicts</strong></p>
</td>
<td>
<p>Specifies the maximum number of conflicts</p>
</td>
</tr>
<tr>
<td>
<p><strong>Allow up to this percentage of individual conflicts</strong></p>
</td>
<td>
<p>Sets a conflict percentage threshold for recurring meetings</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table>
<tbody>
<tr>
<td>
<p><strong>Scheduling Permissions</strong></p>
</td>
<td>
<p><strong>Explanation</strong></p>
</td>
</tr>
<tr>
<td colspan="2">
<p><strong>These users can schedule automatically if the resource is available</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>&nbsp;&nbsp;&nbsp;&nbsp; Everyone</strong></p>
</td>
<td>
<p>All users can automatically schedule the resource if it is available</p>
</td>
</tr>
<tr>
<td>
<p><strong>&nbsp;&nbsp;&nbsp;&nbsp; Select users and groups:</strong></p>
</td>
<td>
<p>Specify individual users or groups of people who can automatically schedule the resource if it is available</p>
</td>
</tr>
<tr>
<td colspan="2">
<p><strong>These users can submit a request for owner approval if the resource is available</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>&nbsp;&nbsp;&nbsp;&nbsp; Everyone</strong></p>
</td>
<td>
<p>All users must submit a request for manual approval to schedule the resource if it is available,</p>
</td>
</tr>
<tr>
<td>
<p><strong>&nbsp;&nbsp;&nbsp;&nbsp; Select users and groups:</strong></p>
</td>
<td>
<p>Specify individual users or groups of people who must submit a request for manual approval to schedule this resource if it is available</p>
</td>
</tr>
<tr>
<td colspan="2">
<p><strong>These users can schedule automatically if the resource is available and can submit a request for owner approval if the resource is unavailable</strong></p>
</td>
</tr>
<tr>
<td>
<p><strong>&nbsp;&nbsp;&nbsp;&nbsp; Everyone</strong></p>
</td>
<td>
<p>All users can automatically schedule the resource if it is available, or submit a manual request to schedule the resource if it is unavailable</p>
</td>
</tr>
<tr>
<td>
<p><strong>&nbsp;&nbsp;&nbsp;&nbsp; Select users and groups:</strong></p>
</td>
<td>
<p>Specify individual users or groups of people who can automatically schedule the resource if it is available, or submit a request for manual approval to schedule the resource if it is unavailable</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>Exchange 2010, 2013 and Exchange Online</p>
<p><strong>Reference</strong>: TFS #16313</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0115</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

You can set a resource to automatically process all incoming meeting
requests and cancellations. Exchange 2010, 2013 and Office 365
facilitate this by providing a list of options and permissions: 

SCHEDULING OPTIONS 

EXPLANATION 

AUTOMATICALLY PROCESS MEETING REQUESTS AND CANCELLATIONS 

Allows for automatic processing 

DISABLE REMINDERS 

No reminders are kept for meetings in the resource mailbox 

MAXIMUM NUMBER OF DAYS IN ADVANCE RESOURCES CAN BE BOOKED 

Allows for a booking window 

ALWAYS DECLINE IF END DATE IS BEYOND THIS LIMIT 

Indicates whether recurring meetings are declined if the end date is
beyond the booking window. 

LIMIT MEETING DURATION 

Allows for duration of the meeting to be limited 

MAXIMUM ALLOWED MINUTES 

Specifies maximum length of each meeting 

ALLOW SCHEDULING ONLY DURING WORKING HOURS 

Rejects meetings that are scheduled after work hours 

ALLOW CONFLICTS 

Multiple calendar items can be reserved during the same time 

ALLOW RECURRING MEETINGS 

Allows for recurring meetings to be scheduled 

ALLOW UP TO THIS NUMBER OF INDIVIDUAL CONFLICTS 

Specifies the maximum number of conflicts 

ALLOW UP TO THIS PERCENTAGE OF INDIVIDUAL CONFLICTS 

Sets a conflict percentage threshold for recurring meetings 

SCHEDULING PERMISSIONS 

EXPLANATION 

THESE USERS CAN SCHEDULE AUTOMATICALLY IF THE RESOURCE IS AVAILABLE 

     EVERYONE 

All users can automatically schedule the resource if it is available 

     SELECT USERS AND GROUPS: 

Specify individual users or groups of people who can automatically
schedule the resource if it is available 

THESE USERS CAN SUBMIT A REQUEST FOR OWNER APPROVAL IF THE RESOURCE IS
AVAILABLE 

     EVERYONE 

All users must submit a request for manual approval to schedule the
resource if it is available, 

     SELECT USERS AND GROUPS: 

Specify individual users or groups of people who must submit a request
for manual approval to schedule this resource if it is available 

THESE USERS CAN SCHEDULE AUTOMATICALLY IF THE RESOURCE IS AVAILABLE
AND CAN SUBMIT A REQUEST FOR OWNER APPROVAL IF THE RESOURCE IS
UNAVAILABLE 

     EVERYONE 

All users can automatically schedule the resource if it is available,
or submit a manual request to schedule the resource if it is
unavailable 

     SELECT USERS AND GROUPS: 

Specify individual users or groups of people who can automatically
schedule the resource if it is available, or submit a request for
manual approval to schedule the resource if it is unavailable 

PROPERTIES

APPLIES TO: Exchange 2010, 2013 and Exchange Online 

REFERENCE: TFS #16313 

KNOWLEDGE BASE ID: 0115 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
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<subject><![CDATA[KB0115 - Resource Scheduling options in Exchange 2010, 2013 and Office 365]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>In a recurring appointment, if there are too many occurrences, ResourceFinder might not load properly.</p>
<p>After testing, it has been found that the limits of occurrences vary in different Outlook versions:</p>
<p>1. Outlook 2003: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;356 (occurrences)</p>
<p>2. Outlook 2007: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;361</p>
<p>3. Outlook 2010 (32bits): &nbsp; &nbsp;356</p>
<p>4. Outlook 2010 (64bits): &nbsp; &nbsp;357</p>
<p>5. Outlook 2013 (32bits): &nbsp; &nbsp;361</p>
<p>6. Outlook 2013 (64bits): &nbsp; &nbsp;357</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.5, 3.6 and 3.7</p>
<p><strong>Fixed in</strong>: RC 4.0</p>
<p><strong>Reference</strong>: TFS #3535</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0036</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In a recurring appointment, if there are too many occurrences,
ResourceFinder might not load properly. 

After testing, it has been found that the limits of occurrences vary
in different Outlook versions: 

1. Outlook 2003: 356 (occurrences) 

2. Outlook 2007: 361 

3. Outlook 2010 (32bits): 356 

4. Outlook 2010 (64bits): 357 

5. Outlook 2013 (32bits): 361 

6. Outlook 2013 (64bits): 357 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of product. 

PROPERTIES

APPLIES TO: RC 3.5, 3.6 and 3.7 

FIXED IN: RC 4.0 

REFERENCE: TFS #3535 

KNOWLEDGE BASE ID: 0036 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0036 - ResourceFinder might not load successfully if there are too many occurrences in a recurring appointment]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>User books a reservation with SOF, of which a resource is declined by Exchange Server.</p>
<p>The declined resource should have not been inserted to Attendee field, but it is.</p>
<p>The reservation is still created with one resource (accepted resource) but the order attached to the accepted resource is NOT created (meanwhile it should have been created).</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7.0002.0016 &amp; RTS 63</p>
<p><strong>Reference</strong>: TFS #913</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0027</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

User books a reservation with SOF, of which a resource is declined by
Exchange Server. 

The declined resource should have not been inserted to Attendee field,
but it is. 

The reservation is still created with one resource (accepted resource)
but the order attached to the accepted resource is NOT created
(meanwhile it should have been created). 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.7.0002.0016 & RTS 63 

REFERENCE: TFS #913 

KNOWLEDGE BASE ID: 0027 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0027 - Shared Order Form (SOF) reservation follows wrong business flow if one of the resources is declined by Exchange Server.]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>If RealTime Service wants to run and get proper access to calendar information on the Exchange Server, it has to be run under an account that has rights to impersonate other users.</p>
<h3>Configuring Impersonation rights in Exchange Server 2007</h3>
<h4>a)&nbsp;Configure Exchange Impersonation for a user on a server</h4>
<p>Open the Shell (Powershell/Exchange Management Shell). Run <strong>Add-ADPermission</strong> cmdlet to add the impersonation permissions on the server for the identified user.</p>
<p>For example, to grant User1 permission to impersonate all accounts on an Exchange Server named CAS-01, use the following command:</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Get-ExchangeServer | where {$_.IsClientAccessServer -eq $TRUE} | ForEach-Object {Add-ADPermission -Identity $_.distinguishedname -User (Get-User -Identity User1 | select-object).identity -extendedRight ms-Exch-EPI-Impersonation}</em></span></p>
<h4>b)&nbsp;Configure Exchange Impersonation for a user on a specific user</h4>
<p>Open the Shell. Run the Add-ADPermission Windows PowerShell command to add permission to impersonate an identified user.</p>
<p>For example, to grant User1 permission to impersonate User2, use the following command:</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Add-ADPermission -Identity "User2" -User User1 -extendedRight ms-Exch-EPI-May-Impersonate</em></span></p>
<p>&nbsp;</p>
<h3>Configuring Impersonation rights in Exchange Server 2010</h3>
<h4>a) Configure Exchange Impersonation for all users in an organization</h4>
<p>Open the Shell. Run the <strong>New-ManagementRoleAssignment</strong> cmdlet to add the permission to impersonate to the specified user.</p>
<p>For example, to configure Exchange Impersonation to enable a service account named &ldquo;<strong>Administrator</strong>&rdquo; to impersonate all other users in an organization, use the following command:</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>New-ManagementRoleAssignment &ndash;Name:impersonationAssignmentName &ndash;Role:ApplicationImpersonation &ndash;User:Administrator</em></span></p>
<h4>b) Configure Exchange Impersonation for specific users or groups of users</h4>
<p>Open the Shell. Run the <strong>New-ManagementScope</strong> cmdlet to create a scope to which the impersonation role can be assigned.</p>
<p>For example, to creates the <strong>AOC Databases</strong> scope and sets a database restriction filter that matches only the databases that begin with the string "SEA", use the following command:</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>New-ManagementScope -Name "AOC Databases" -DatabaseRestrictionFilter {Name -Like "SEA*" } &nbsp;</em></span></p>
<p><span style="background-color: #ffff00;">Remark</span>: If an existing scope is available, you can skip this step. More details about management scope can be found <span style="text-decoration: underline;"><strong><a href="http://technet.microsoft.com/en-us/library/dd335137(v=exchg.150).aspx">here</a></strong></span>.</p>
<p>After that, run the <strong>New-ManagementRoleAssignment</strong> cmdlet to add the permission to impersonate the members of the specified scope.</p>
<p>For example, the following command configures Exchange Impersonation to enable a service account named &ldquo;<strong>Administrator</strong>&rdquo; to impersonate all users in the AOC Databases scope:</p>
<p style="padding-left: 30px;"><em><span style="background-color: #c0c0c0;">New-ManagementRoleAssignment &ndash;Name:impersonationAssignmentName &ndash;Role:ApplicationImpersonation &ndash;User:Administrator &ndash;CustomRecipientWriteScope:AOC Databases</span></em></p>
<p>&nbsp;</p>
<h3>Configuring Impersonation rights in Exchange Server 2013 and Exchange Online</h3>
<p>Open the Shell by selecting: <strong>Start &rArr;</strong><strong>&nbsp;All Programs &rArr;</strong><strong>&nbsp;Microsoft Exchange Server 2013&rArr;</strong><strong>&nbsp;Exchange Management Shell</strong>.</p>
<h4>To configure impersonation for all users in an organization</h4>
<p>Run the&nbsp;<strong><em>New-ManagementRoleAssignment</em></strong>&nbsp;cmdlet to add the impersonation permission to the specified user. The following example shows how to configure impersonation to enable a service account to impersonate all other users in an organization.</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>New-ManagementRoleAssignment &ndash;name:impersonationAssignmentName &ndash;Role:ApplicationImpersonation &ndash;User:serviceAccount</em></span></p>
<h4>To configure impersonation for specific users or groups of users</h4>
<ol>
<li>Run the New-ManagementScope cmdlet to create a scope to which the impersonation role can be assigned. If an existing scope is available, you can skip this step. The following example shows how to create a management scope for a specific group.</li>
</ol>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>New-ManagementScope &ndash;Name:scopeName &ndash;RecipientRestrictionFilter:recipientFilter </em></span></p>
<p style="padding-left: 30px;">The <strong>RecipientRestrictionFilter</strong> parameter of the <strong>New-ManagementScope</strong> cmdlet defines the members of the scope. You can use the properties of the Identity object to create the filter. The following example is a filter that restricts the result to a single user with the user name "john."</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>Name &ndash;eq "john"</em></span></p>
<ol start="2">
<li>Run the New-ManagementRoleAssignment cmdlet to add the permission to impersonate the members of the specified scope. The following example shows how to configure a service account to impersonate all users in a scope.</li>
</ol>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>New-ManagementRoleAssignment &ndash;Name:impersonationAssignmentName &ndash;Role:ApplicationImpersonation &ndash;User:serviceAccount &ndash;CustomRecipientWriteScope:scopeName</em></span></p>
<h2><em>&nbsp;</em></h2>
<h2>Properties</h2>
<p><strong>Reference</strong>: TFS #2262</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0021</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

If RealTime Service wants to run and get proper access to calendar
information on the Exchange Server, it has to be run under an account
that has rights to impersonate other users. 

CONFIGURING IMPERSONATION RIGHTS IN EXCHANGE SERVER 2007

A) CONFIGURE EXCHANGE IMPERSONATION FOR A USER ON A SERVER

Open the Shell (Powershell/Exchange Management Shell). Run
ADD-ADPERMISSION cmdlet to add the impersonation permissions on the
server for the identified user. 

For example, to grant User1 permission to impersonate all accounts on
an Exchange Server named CAS-01, use the following command: 

_Get-ExchangeServer | where {$_.IsClientAccessServer -eq $TRUE} |
ForEach-Object {Add-ADPermission -Identity $_.distinguishedname -User
(Get-User -Identity User1 | select-object).identity -extendedRight
ms-Exch-EPI-Impersonation}_ 

B) CONFIGURE EXCHANGE IMPERSONATION FOR A USER ON A SPECIFIC USER

Open the Shell. Run the Add-ADPermission Windows PowerShell command to
add permission to impersonate an identified user. 

For example, to grant User1 permission to impersonate User2, use the
following command: 

_Add-ADPermission -Identity "User2" -User User1 -extendedRight
ms-Exch-EPI-May-Impersonate_ 

CONFIGURING IMPERSONATION RIGHTS IN EXCHANGE SERVER 2010

A) CONFIGURE EXCHANGE IMPERSONATION FOR ALL USERS IN AN ORGANIZATION

Open the Shell. Run the NEW-MANAGEMENTROLEASSIGNMENT cmdlet to add the
permission to impersonate to the specified user. 

For example, to configure Exchange Impersonation to enable a service
account named "ADMINISTRATOR" to impersonate all other users in an
organization, use the following command: 

_New-ManagementRoleAssignment -Name:impersonationAssignmentName
-Role:ApplicationImpersonation -User:Administrator_ 

B) CONFIGURE EXCHANGE IMPERSONATION FOR SPECIFIC USERS OR GROUPS OF
USERS

Open the Shell. Run the NEW-MANAGEMENTSCOPE cmdlet to create a scope
to which the impersonation role can be assigned. 

For example, to creates the AOC DATABASES scope and sets a database
restriction filter that matches only the databases that begin with the
string "SEA", use the following command: 

_New-ManagementScope -Name "AOC Databases" -DatabaseRestrictionFilter
{Name -Like "SEA*" } _ 

Remark: If an existing scope is available, you can skip this step.
More details about management scope can be found HERE
[HTTP://TECHNET.MICROSOFT.COM/EN-US/LIBRARY/DD335137(V=EXCHG.150).ASPX].


After that, run the NEW-MANAGEMENTROLEASSIGNMENT cmdlet to add the
permission to impersonate the members of the specified scope. 

For example, the following command configures Exchange Impersonation
to enable a service account named "ADMINISTRATOR" to impersonate all
users in the AOC Databases scope: 

_New-ManagementRoleAssignment -Name:impersonationAssignmentName
-Role:ApplicationImpersonation -User:Administrator
-CustomRecipientWriteScope:AOC Databases_ 

CONFIGURING IMPERSONATION RIGHTS IN EXCHANGE SERVER 2013 AND EXCHANGE
ONLINE

Open the Shell by selecting: START ⇒ ALL PROGRAMS ⇒ MICROSOFT
EXCHANGE SERVER 2013⇒ EXCHANGE MANAGEMENT SHELL. 

TO CONFIGURE IMPERSONATION FOR ALL USERS IN AN ORGANIZATION

Run the _NEW-MANAGEMENTROLEASSIGNMENT_ cmdlet to add the impersonation
permission to the specified user. The following example shows how to
configure impersonation to enable a service account to impersonate all
other users in an organization. 

_New-ManagementRoleAssignment -name:impersonationAssignmentName
-Role:ApplicationImpersonation -User:serviceAccount_ 

TO CONFIGURE IMPERSONATION FOR SPECIFIC USERS OR GROUPS OF USERS

 	* Run the New-ManagementScope cmdlet to create a scope to which the
impersonation role can be assigned. If an existing scope is available,
you can skip this step. The following example shows how to create a
management scope for a specific group.

_New-ManagementScope -Name:scopeName
-RecipientRestrictionFilter:recipientFilter _ 

The RECIPIENTRESTRICTIONFILTER parameter of the NEW-MANAGEMENTSCOPE
cmdlet defines the members of the scope. You can use the properties of
the Identity object to create the filter. The following example is a
filter that restricts the result to a single user with the user name
"john." 

_Name -eq "john"_ 

 	* Run the New-ManagementRoleAssignment cmdlet to add the permission
to impersonate the members of the specified scope. The following
example shows how to configure a service account to impersonate all
users in a scope.

_New-ManagementRoleAssignment -Name:impersonationAssignmentName
-Role:ApplicationImpersonation -User:serviceAccount
-CustomRecipientWriteScope:scopeName_ 

_ _

PROPERTIES

REFERENCE: TFS #2262 

KNOWLEDGE BASE ID: 0021 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0021 - Steps to configure Application Impersonation rights in Exchange Servers]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>When you try to visit a Web page that is hosted on a computer that is running Internet Information Services (IIS) 7.0, you may receive the following error message:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2040%20-%20F01.jpg" alt="" width="683" height="165" /></p>
<h2>Cause</h2>
<p>This issue occurs because the requested Internet Server API (ISAPI) resource or the requested Common Gateway Interface (CGI) resource is restricted on the computer that is running IIS 7.0.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>To resolve this issue, you have to configure the restriction on the ISAPI and CGI Restrictions page to allow the requested ISAPI resource or the requested CGI resource.</p>
<p>To do this, follow these steps:</p>
<ol>
<li>Click <strong>Start</strong>, type <strong>Inetmgr</strong> in the <strong>Start Search</strong> box, and then click <strong>Inetmgr</strong> in the <strong>Programs</strong> list. If you are prompted for an administrator password or for confirmation, type the password, or click <strong>Continue</strong>.</li>
<li>Locate the level that you want to configure.</li>
<li>In Features view, double-click <strong>ISAPI and CGI Restrictions</strong>.</li>
<li>Right-click the restriction that restricts the requested ISAPI resource or the requested CGI resource, and then click <strong>Allow</strong>.</li>
</ol>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7 VTC RC3; IIS 7.0</p>
<p><strong>Reference</strong>: TFS #5747</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0040</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When you try to visit a Web page that is hosted on a computer that is
running Internet Information Services (IIS) 7.0, you may receive the
following error message: 

CAUSE

This issue occurs because the requested Internet Server API (ISAPI)
resource or the requested Common Gateway Interface (CGI) resource is
restricted on the computer that is running IIS 7.0. 

RESOLUTION

To resolve this issue, you have to configure the restriction on the
ISAPI and CGI Restrictions page to allow the requested ISAPI resource
or the requested CGI resource. 

To do this, follow these steps: 

 	* Click START, type INETMGR in the START SEARCH box, and then click
INETMGR in the PROGRAMS list. If you are prompted for an administrator
password or for confirmation, type the password, or click CONTINUE.
 	* Locate the level that you want to configure.
 	* In Features view, double-click ISAPI AND CGI RESTRICTIONS.
 	* Right-click the restriction that restricts the requested ISAPI
resource or the requested CGI resource, and then click ALLOW.

PROPERTIES

APPLIES TO: RC 3.7 VTC RC3; IIS 7.0 

REFERENCE: TFS #5747 

KNOWLEDGE BASE ID: 0040 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0040 - "HTTP Error 404.2 – Not Found" error message]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>When users update resources in a reservation (remove, replace a resource with another), then click [Send Update] button, the following dialog box appears:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2028%20-%20F01.jpg" alt="" width="433" height="213" /></p>
<p>If &ldquo;<strong>Send updates only to added or deleted attendees</strong>&rdquo; option is selected, the business might go wrong as follows:</p>
<p>With booking for Shared Order Form</p>
<p>- RC does not send notification email to SDA, Organizer.</p>
<p>- When a resource is removed from the resource list, order for this resource is not canceled.</p>
<p>- The resource that has been removed still appears on the resource list of the Reservation.</p>
<p>&nbsp;</p>
<p>With booking for Virtual Resource (VR)</p>
<p>- RC does not send notification email to Organizer and Service Provider.</p>
<p>- When a resource is removed from the resource list, order of the VR is not canceled.</p>
<p>Notes: These cases still work normally if &ldquo;<strong>Send updates to all attendees</strong>&rdquo; option is selected.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7.0003.0003 and RTS 63</p>
<p><strong>Reference</strong>: TFS #3384</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0028</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When users update resources in a reservation (remove, replace a
resource with another), then click [Send Update] button, the following
dialog box appears: 

If "SEND UPDATES ONLY TO ADDED OR DELETED ATTENDEES" option is
selected, the business might go wrong as follows: 

With booking for Shared Order Form 

- RC does not send notification email to SDA, Organizer. 

- When a resource is removed from the resource list, order for this
resource is not canceled. 

- The resource that has been removed still appears on the resource
list of the Reservation. 

With booking for Virtual Resource (VR) 

- RC does not send notification email to Organizer and Service
Provider. 

- When a resource is removed from the resource list, order of the VR
is not canceled. 

Notes: These cases still work normally if "SEND UPDATES TO ALL
ATTENDEES" option is selected. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.7.0003.0003 and RTS 63 

REFERENCE: TFS #3384 

KNOWLEDGE BASE ID: 0028 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<author />
<email />
<subject><![CDATA[KB0028 - Business flow goes wrong if Organizer doesn't select "Send update to all attendees" when updating resource list of reservations]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>In Cantina Report: Format of date in Condition section is different from that in Result section.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2006%20-%20F01.jpg" alt="" width="607" height="304" /></p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> RC 3.5.0008.0017</p>
<p><strong>Reference</strong>: TFS #1342</p>
<p><strong>Knowledge base ID: </strong>0006</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

In Cantina Report: Format of date in Condition section is different
from that in Result section. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.5.0008.0017 

REFERENCE: TFS #1342 

KNOWLEDGE BASE ID: 0006 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0006 - Cantina Report: Format of date in Condition section is different from that in Result section]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When you change the name of &lsquo;<strong>Locations</strong>&rsquo; in the location tree in RC (to <strong>Company</strong>, for example):</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2042%20-%20F01.jpg" alt="" width="415" height="188" /></p>
<p>The new value is updated to dbo.Tree (value in <strong>Caption</strong> column has been changed to <strong>Company</strong>):</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2042%20-%20F02.jpg" alt="" width="672" height="101" /></p>
<p>The new value is also updated in LocationTree.xml file on the server:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2042%20-%20F03.jpg" alt="" width="573" height="259" /></p>
<p>But this change is not applied in ResourceFinder. The name of the root location is still &ldquo;Locations&rdquo;:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2042%20-%20F04.jpg" alt="" width="300" height="166" /></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>The root location is a multi-language component, its name is translated into the selected language. It means that if you change the language of ResourceFinder, the name will be changed accordingly.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been reviewed to define a new resolution for the issue.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>all versions of RC</p>
<p><strong>Reference</strong>: TFS #6000</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0042</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you change the name of 'LOCATIONS' in the location tree in RC (to
COMPANY, for example): 

The new value is updated to dbo.Tree (value in CAPTION column has been
changed to COMPANY): 

The new value is also updated in LocationTree.xml file on the server: 

But this change is not applied in ResourceFinder. The name of the root
location is still "Locations": 

CAUSE

The root location is a multi-language component, its name is
translated into the selected language. It means that if you change the
language of ResourceFinder, the name will be changed accordingly. 

RESOLUTION

This has been reviewed to define a new resolution for the issue. 

PROPERTIES

APPLIES TO: all versions of RC 

REFERENCE: TFS #6000 

KNOWLEDGE BASE ID: 0042 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0042 - Changed name of root location (Locations) is not displayed in ResourceFinder]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>After booking a reservation (some resources were selected and [Save&amp;Close] button was clicked), you are brought back to the Meeting window.&nbsp;</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2001%20-%20F01.jpg" alt="" width="401" height="215" /></p>
<p>Then you re-open ResourceFinder, you found that the selected resources in the Resource List View are not checked:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2001%20-%20F02.jpg" alt="" width="401" height="243" /></p>
<p>If you try to check those resources, the following message appears:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2001%20-%20F03.jpg" alt="" width="439" height="189" /></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>The SECMAN DCOM component does not exist in DCOM config. Therefore, the Security Outlook Manager does not properly function and it cannot read Attendees and Current Resources information.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>1<sup>st</sup> resolution (recommended): Apply the new Add-in.</p>
<p>2<sup>nd</sup> resolution: Manually register the <strong>SECMAN DCOM</strong> component.</p>
<p>Open Command Shell, go to destination folder of RC Add-in (by default, it is: <strong><em>C:\program files\Add-On Products\Resource Central Addin</em></strong>)</p>
<p>Run the following command line: regsvr32 secman.dll.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> RC 3.6 and RC Add-in 3.09.0013</p>
<p><strong>Fixed in:</strong> RC Add-in 3.09.0014</p>
<p><strong>Reference</strong>: TFS #1596</p>
<p><strong>Knowledge base ID</strong>: 0001</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

After booking a reservation (some resources were selected and
[Save&Close] button was clicked), you are brought back to the Meeting
window. 

Then you re-open ResourceFinder, you found that the selected resources
in the Resource List View are not checked: 

If you try to check those resources, the following message appears: 

CAUSE

The SECMAN DCOM component does not exist in DCOM config. Therefore,
the Security Outlook Manager does not properly function and it cannot
read Attendees and Current Resources information. 

RESOLUTION

1st resolution (recommended): Apply the new Add-in. 

2nd resolution: Manually register the SECMAN DCOM component. 

Open Command Shell, go to destination folder of RC Add-in (by default,
it is: _C:PROGRAM FILESADD-ON PRODUCTSRESOURCE CENTRAL ADDIN_) 

Run the following command line: regsvr32 secman.dll. 

PROPERTIES

APPLIES TO: RC 3.6 and RC Add-in 3.09.0013 

FIXED IN: RC Add-in 3.09.0014 

REFERENCE: TFS #1596 

KNOWLEDGE BASE ID: 0001 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0001 - Check marks for selected resources are not shown in ResourceFinder]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Prior to RC 3.7.10, you could put a HTML link into the Description section of a resource and the content of the link was displayed:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20113%20-%20F01.jpg" alt="" width="408" height="420" /></p>
<p>With RC 3.7.10 this function does not work and it only displays exactly what you enter into Description section:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20113%20-%20F02.jpg" alt="" width="408" height="279" /></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>Some places in the RC code prior to 3.7.10 did not encode html/JavaScript or special texts. This could cause unexpected issues or broken JavaScript functions. This is changed in RC 3.7.10.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>You can use the &ldquo;Rich Description&rdquo; function when configuring a resource in RC backend.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20113%20-%20F03.jpg" alt="" width="637" height="338" /></p>
<p>The content you create in this &ldquo;Rich Description&rdquo; area will be displayed in &ldquo;<strong>Further details</strong>&rdquo; area when you click this resource to see its details in ResourceFinder:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20113%20-%20F04.jpg" alt="" width="452" height="419" /></p>
<p>You can also insert link to the text in the &ldquo;Rich Description&rdquo; area.</p>
<p>For example, if you want to insert a link to a PDF file. You can do that by highlighting the text, then click [<strong>Link</strong>] icon on the toolbar:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20113%20-%20F05.jpg" alt="" width="628" height="246" /></p>
<p>The <strong>Link</strong> window opens:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20113%20-%20F06.jpg" alt="" width="425" height="378" /></p>
<p>Click [<strong>Browser Server</strong>] to select the file in the computer or enter the link to the file in &ldquo;URL&rdquo; field.</p>
<p>After saving, the link appears when you select that resource in Resource Finder:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20113%20-%20F07.jpg" alt="" width="300" height="230" /></p>
<p>Click the link, and the PDF file will be opened in the way you setup in the <strong>Link</strong> window:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20113%20-%20F08.jpg" alt="" width="748" height="450" /></p>
<p><span style="background-color: #ffff00;">Note:</span> To open the file in the above manner, Adobe PDF Reader is required.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC3.7.10 and onwards</p>
<p><strong>Reference</strong>: TFS #15336</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0113</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Prior to RC 3.7.10, you could put a HTML link into the Description
section of a resource and the content of the link was displayed: 

With RC 3.7.10 this function does not work and it only displays
exactly what you enter into Description section: 

CAUSE

Some places in the RC code prior to 3.7.10 did not encode
html/JavaScript or special texts. This could cause unexpected issues
or broken JavaScript functions. This is changed in RC 3.7.10. 

RESOLUTION

You can use the "Rich Description" function when configuring a
resource in RC backend. 

The content you create in this "Rich Description" area will be
displayed in "FURTHER DETAILS" area when you click this resource to
see its details in ResourceFinder: 

You can also insert link to the text in the "Rich Description" area. 

For example, if you want to insert a link to a PDF file. You can do
that by highlighting the text, then click [LINK] icon on the toolbar: 

The LINK window opens: 

Click [BROWSER SERVER] to select the file in the computer or enter the
link to the file in "URL" field. 

After saving, the link appears when you select that resource in
Resource Finder: 

Click the link, and the PDF file will be opened in the way you setup
in the LINK window: 

Note: To open the file in the above manner, Adobe PDF Reader is
required. 

PROPERTIES

APPLIES TO: RC3.7.10 and onwards 

REFERENCE: TFS #15336 

KNOWLEDGE BASE ID: 0113 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0113 - Description section of a Resource does not support HTML]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When booking a VTC recurring meeting, the Tasks show up with 2 different start times:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2048%20-%20F01.jpg" alt="" width="413" height="450" /></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>SDA logging in to RC does not have a time zone setting, so RC uses default time zone (in Basic Parameter) to convert order&rsquo;s time.</p>
<p>Default time zone can be used in the following situations:</p>
<p>- Use Default Time Zone parameter is set to Yes</p>
<p>- Use Default Time Zone parameter is set to No, but logged-in user does not set time zone.</p>
<p>In the selected time zone, at the moment Daylight Saving Time (DST) begins, the clock is set to go forward one hour from then on. The time of booking is after the DST, which is the reason for 1 hour difference in the time of the orders <strong>&rarr;</strong>&nbsp;it is not a bug.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7 VTC RC4 and RC5</p>
<p><strong>Reference</strong>: TFS #6342</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0048</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When booking a VTC recurring meeting, the Tasks show up with 2
different start times: 

CAUSE

SDA logging in to RC does not have a time zone setting, so RC uses
default time zone (in Basic Parameter) to convert order's time. 

Default time zone can be used in the following situations: 

- Use Default Time Zone parameter is set to Yes 

- Use Default Time Zone parameter is set to No, but logged-in user
does not set time zone. 

In the selected time zone, at the moment Daylight Saving Time (DST)
begins, the clock is set to go forward one hour from then on. The time
of booking is after the DST, which is the reason for 1 hour difference
in the time of the orders → it is not a bug. 

PROPERTIES

APPLIES TO: RC 3.7 VTC RC4 and RC5 

REFERENCE: TFS #6342 

KNOWLEDGE BASE ID: 0048 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
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<author />
<email />
<subject><![CDATA[KB0048 - Different start time for appointments in recurring booking]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Symptom of the issue is: After clicking [<strong>Send order</strong>], user re-opens Order form and found that:</p>
<p><!-- [if !supportLists]-->-&nbsp;Number of services is not displayed fully</p>
<p><!-- [if !supportLists]-->-&nbsp;Service times are not displayed</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2045%20-%20F01.jpg" alt="" width="608" height="427" /></p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2045%20-%20F02.jpg" alt="" width="623" height="255" /></p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>Organizer can&nbsp;select the dropdown list to have the correct number of serving &amp;&nbsp;he will be able to see the full content:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2045%20-%20F03.jpg" alt="" width="604" height="430" /></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC 3.0, 3.5, 3.6, 3.7</p>
<p><strong>Fixed in: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #6324</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0045</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Symptom of the issue is: After clicking [SEND ORDER], user re-opens
Order form and found that: 

- Number of services is not displayed fully 

- Service times are not displayed 

RESOLUTION

Organizer can select the dropdown list to have the correct number of
serving & he will be able to see the full content: 

PROPERTIES

APPLIES TO: All versions of RC 3.0, 3.5, 3.6, 3.7 

FIXED IN: RC 3.8 

REFERENCE: TFS #6324 

KNOWLEDGE BASE ID: 0045 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0045 - Display error after reopening the order form]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When you enter a name such as &ldquo;a&rdquo; on the search field under Persons, the following error message appears:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2096%20-%20F01.jpg" alt="" width="580" height="375" /></p>
<h2>Cause</h2>
<p>The System Email or SMTP account used in this situation (running cloud only) is not Office 365 account.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>When working with Office 365 (Exchange Online), the System Email and the SMTP Account must be an Office 365 account:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2096%20-%20F02.jpg" alt="" width="683" height="382" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>3.7.10+</p>
<p><strong>Reference</strong>: TFS #11109</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0096</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you enter a name such as "a" on the search field under Persons,
the following error message appears: 

CAUSE

The System Email or SMTP account used in this situation (running cloud
only) is not Office 365 account. 

RESOLUTION

When working with Office 365 (Exchange Online), the System Email and
the SMTP Account must be an Office 365 account: 

PROPERTIES

APPLIES TO: 3.7.10+ 

REFERENCE: TFS #11109 

KNOWLEDGE BASE ID: 0096 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<email />
<subject><![CDATA[KB0096 - Error in searching persons]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2032%20-%20F01.jpg" alt="" width="659" height="152" /></p>
<p>After filling in necessary information and clicking <strong>[Upload]</strong> button to upload license for the RC system, it seems that the license does not work. And in the email sent to user after booking a reservation, there is still a warning text telling that the license is invalid:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2032%20-%20F02.jpg" alt="" width="654" height="182" /></p>
<h2>Resolution</h2>
<p>To deal with this issue, user has to manually assign permission to MachineKeys Directory.</p>
<p>Refer to this article for more details: <span style="text-decoration: underline;"><strong><a href="http://msdn.microsoft.com/en-us/library/bb909654(v=vs.90).aspx">http://msdn.microsoft.com/en-us/library/bb909654(v=vs.90).aspx</a></strong></span></p>
<p>&nbsp;</p>
<p>There are 2 situations when granting the permission:</p>
<ol>
<li>Resource Central is installed within a domain</li>
</ol>
<p>AppPool run under Network Service account.</p>
<p>Go to MachineKeys Directory, set Write permission for Network Service account.</p>
<ol start="2">
<li>Resource Central is installed without a domain (hosted RC)</li>
</ol>
<p>Refer to <span style="text-decoration: underline;"><strong><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/343/2/kb120---how-to-run-rc-web-application-without-domain-controller">KB 120 - How to run RC Web Application without Domain Controller</a></strong></span>.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>The error appears in all versions (but not for every customer)</p>
<p><strong>Reference</strong>: TFS #3534, 15189</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0032</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

After filling in necessary information and clicking [UPLOAD] button to
upload license for the RC system, it seems that the license does not
work. And in the email sent to user after booking a reservation, there
is still a warning text telling that the license is invalid: 

RESOLUTION

To deal with this issue, user has to manually assign permission to
MachineKeys Directory. 

Refer to this article for more details:
HTTP://MSDN.MICROSOFT.COM/EN-US/LIBRARY/BB909654(V=VS.90).ASPX
[HTTP://MSDN.MICROSOFT.COM/EN-US/LIBRARY/BB909654(V=VS.90).ASPX] 

There are 2 situations when granting the permission: 

 	* Resource Central is installed within a domain

AppPool run under Network Service account. 

Go to MachineKeys Directory, set Write permission for Network Service
account. 

 	* Resource Central is installed without a domain (hosted RC)

Refer to KB 120 - HOW TO RUN RC WEB APPLICATION WITHOUT DOMAIN
CONTROLLER
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/343/2/KB120---HOW-TO-RUN-RC-WEB-APPLICATION-WITHOUT-DOMAIN-CONTROLLER].


PROPERTIES

APPLIES TO: The error appears in all versions (but not for every
customer) 

REFERENCE: TFS #3534, 15189 

KNOWLEDGE BASE ID: 0032 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0032 - Error in uploading license]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>The standard report &ldquo;Items in Order&rdquo; takes more than 2 minutes to load.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>SQL queries in the &ldquo;Items in Order&rdquo; report still use "dbo.udfConvertToLocal" function which is considered a "time-consuming" one, and this function is repeatedly called when the report is loaded.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>You can update the software to RC 3.7.10, in which the performance of this report has been improved.</p>
<p>Comparison statistics (selected duration for the report is in the range of 1 month):</p>
<p>RC 3.6 and RC 3.7: &nbsp;&nbsp;&nbsp;&nbsp; about <strong>140</strong> seconds</p>
<p>RC 3.7.10: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<strong>3-4</strong> seconds</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.6 and 3.7</p>
<p><strong>Reference</strong>: TFS #13316</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0102</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The standard report "Items in Order" takes more than 2 minutes to
load. 

CAUSE

SQL queries in the "Items in Order" report still use
"dbo.udfConvertToLocal" function which is considered a
"time-consuming" one, and this function is repeatedly called when the
report is loaded. 

RESOLUTION

You can update the software to RC 3.7.10, in which the performance of
this report has been improved. 

Comparison statistics (selected duration for the report is in the
range of 1 month): 

RC 3.6 and RC 3.7: about 140 seconds 

RC 3.7.10: 3-4 seconds 

PROPERTIES

APPLIES TO: RC 3.6 and 3.7 

REFERENCE: TFS #13316 

KNOWLEDGE BASE ID: 0102 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0102 - “Items in Order” report takes a long time to load]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>The error message you might encounter is this:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2094%20-%20F01.jpg" alt="" width="683" height="305" /></p>
<h2>Resolution</h2>
<p>This can be resolved in two stages:</p>
<p>1) A new &lsquo;Exchange server&rsquo; will need to be created in your RTS configuration and the relevant credentials provided.</p>
<p>2) Make sure to find and enable an all-important check-box within RTS&rsquo; Exchange configuration labelled as &lsquo;<strong>This is Office 365 server</strong>&rsquo;. This setting helps the software differentiate between an on premise and Cloud Exchange environment.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2094%20-%20F02.jpg" alt="" width="377" height="398" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>3.7.10+</p>
<p><strong>Reference</strong>: TFS #11010</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0094</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The error message you might encounter is this: 

RESOLUTION

This can be resolved in two stages: 

1) A new 'Exchange server' will need to be created in your RTS
configuration and the relevant credentials provided. 

2) Make sure to find and enable an all-important check-box within RTS'
Exchange configuration labelled as 'THIS IS OFFICE 365 SERVER'. This
setting helps the software differentiate between an on premise and
Cloud Exchange environment. 

PROPERTIES

APPLIES TO: 3.7.10+ 

REFERENCE: TFS #11010 

KNOWLEDGE BASE ID: 0094 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0094 - Error message shows up in RC/RTS syncing to Exchange Online (Office 365)]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>After upgrade, some problems might be encountered. E.g., the following message appears when ResourceFinder is opened:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2037%20-%20F01.jpg" alt="" width="488" height="321" /></p>
<p>In another case: User creates a new appointment and adds a resource using Resource Finder. The user then reopens the appointment and opens Resource Finder, but found that the resource is not selected. This user wants to add a second resource, but when he presses [<strong>Save and Close</strong>] the initial resource is removed.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>These errors occur because the selected pipeline mode in Application Pool is <strong>Integrated</strong> mode.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This issue can be resolved by changing the pipeline mode to <strong>Classic</strong> mode:</p>
<p>Open <strong>Internet Information Services (IIS) Manager</strong>&nbsp;&rArr;&nbsp;<strong>Application Pools</strong>&nbsp;&rArr;&nbsp;<strong>Classic .NET AppPool</strong>&nbsp;&rArr;&nbsp;<strong>Basic Settings</strong>. Set as screenshot below:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2037%20-%20F02.jpg" alt="" width="646" height="450" /></p>
<p>In the <strong>Internet Information Services (IIS) Manager</strong>, open <strong>ResourceCentral &rArr;</strong><strong>&nbsp;Manage Application &rArr;</strong><strong>&nbsp;Advanced Settings</strong>. Set up RC to run in &ldquo;<strong>Classic .NET AppPool</strong>&rdquo;&nbsp;</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2037%20-%20F03.jpg" alt="" width="581" height="526" /></p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2037%20-%20F04.jpg" alt="" width="482" height="217" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC3.7.0004.0005 (4379); 3.6 HF4 (3733)</p>
<p><strong>Fixed in:</strong> RC 3.8</p>
<p><strong>Reference</strong>: TFS #4379; 3733</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0037</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

After upgrade, some problems might be encountered. E.g., the following
message appears when ResourceFinder is opened: 

In another case: User creates a new appointment and adds a resource
using Resource Finder. The user then reopens the appointment and opens
Resource Finder, but found that the resource is not selected. This
user wants to add a second resource, but when he presses [SAVE AND
CLOSE] the initial resource is removed. 

CAUSE

These errors occur because the selected pipeline mode in Application
Pool is INTEGRATED mode. 

RESOLUTION

This issue can be resolved by changing the pipeline mode to CLASSIC
mode: 

Open INTERNET INFORMATION SERVICES (IIS) MANAGER ⇒ APPLICATION POOLS
⇒ CLASSIC .NET APPPOOL ⇒ BASIC SETTINGS. Set as screenshot below: 

In the INTERNET INFORMATION SERVICES (IIS) MANAGER, open
RESOURCECENTRAL ⇒ MANAGE APPLICATION ⇒ ADVANCED SETTINGS. Set up
RC to run in "CLASSIC .NET APPPOOL" 

PROPERTIES

APPLIES TO: RC3.7.0004.0005 (4379); 3.6 HF4 (3733) 

FIXED IN: RC 3.8 

REFERENCE: TFS #4379; 3733 

KNOWLEDGE BASE ID: 0037 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0037 - Errors occur in ResourceFinder after upgrade]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>When you open the order form, a default number of services might appear without having to select number of services.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2046%20-%20F01.jpg" alt="" width="604" height="154" /></p>
<p>This can be configured to serve your need for convenience.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>The default number of services can be configured by making some modification in the OneStopOrderForm.aspx file.</p>
<p>By default, it is located in this path: <em>C:\inetpub\wwwroot\ResourceCentral\Admin</em>.</p>
<p>Open the file by Notepad, look for the following code block:</p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&lt;script type="text/javascript"&gt;</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp; //ANHNN Change request 15174</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp; $(window).load(function () {</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; // full load</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; setNoOfServings(1);</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; var flag = false;</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;% if (!resourceServingsInClassicFormat) { %&gt;</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; flag = true;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;% } %&gt;</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; generateOrderHtml(1, flag);</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp; });</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&nbsp;&nbsp;&nbsp; //end 15174</em></span></p>
<p style="padding-left: 30px;"><span style="font-size: 10pt; background-color: #c0c0c0;"><em>&lt;/script&gt;</em></span></p>
<p>In the above illustration, the number &ldquo;1&rdquo; is highlighted. This is the default number of services in Order Form. You can change this to any number as you wish.</p>
<p>For example, if you change this to &ldquo;2&rdquo;, then there will be 2 services by default in the Order Form when you open it:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2046%20-%20F02.jpg" alt="" width="604" height="436" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong><strong>RC 3.0, 3.6</strong></p>
<p><strong>Reference</strong>: TFS #6308</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0046</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When you open the order form, a default number of services might
appear without having to select number of services. 

This can be configured to serve your need for convenience. 

RESOLUTION

The default number of services can be configured by making some
modification in the OneStopOrderForm.aspx file. 

By default, it is located in this path:
_C:inetpubwwwrootResourceCentralAdmin_. 

Open the file by Notepad, look for the following code block: 

_<script type="text/javascript">_ 

_ //ANHNN Change request 15174_ 

_ $(window).load(function () {_ 

_ // full load_ 

_ setNoOfServings(1);_ 

_ var flag = false;_ 

_ <% if (!resourceServingsInClassicFormat) { %>_ 

_ flag = true; _ 

_ <% } %>_ 

_ generateOrderHtml(1, flag);_ 

_ });_ 

_ //end 15174_ 

_</script>_ 

In the above illustration, the number "1" is highlighted. This is the
default number of services in Order Form. You can change this to any
number as you wish. 

For example, if you change this to "2", then there will be 2 services
by default in the Order Form when you open it: 

PROPERTIES

APPLIES TO: RC 3.0, 3.6 

REFERENCE: TFS #6308 

KNOWLEDGE BASE ID: 0046 

LAST UPDATED: Feb 23, 2016 

 ]]></contentstext>
<categories>
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<subject><![CDATA[KB0046 - How to change the initial number of services in Order Form]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>In order to prevent users from creating meetings/appointments with no end-date, you can select one of the following methods:</p>
<p><strong>Option 1: Force a default end date in Outlook.</strong></p>
<p>After doing this, the default setting will be to end after a number of days from &ldquo;today&rdquo;.</p>
<p>1. Open Registry Editor</p>
<p>2. Go to Calendar node, it is located in the following node (based on version of your Outlook):</p>
<table>
<tbody>
<tr>
<td>
<p><strong>Outlook 2013</strong></p>
</td>
<td>
<p>HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Calendar</p>
</td>
</tr>
<tr>
<td>
<p><strong>Outlook 2010</strong></p>
</td>
<td>
<p>HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Calendar</p>
</td>
</tr>
<tr>
<td>
<p><strong>Outlook 2007</strong></p>
</td>
<td>
<p>HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar</p>
</td>
</tr>
</tbody>
</table>
<p>3. In the <strong>Calendar</strong> node, create a new <strong>DWORD (32-bit) value</strong></p>
<p><strong><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20112%20-%20F01.jpg" alt="" width="664" height="423" /></strong></p>
<p>4.&nbsp;Name of this DWORD value: &nbsp;RecurrencesDefault</p>
<p>5.&nbsp;Modify details of this value:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20112%20-%20F02.jpg" alt="" width="385" height="245" /></p>
<p>- Value data: <strong>number</strong> of days from &ldquo;today&rdquo;, after which the recurrence will end.</p>
<p>- Base: Use a Decimal value.</p>
<p>6.&nbsp;Click <strong>[OK]</strong> to finish.</p>
<p><strong>Option 2: Disable No End Date option</strong></p>
<p>Disable the &lsquo;No end date&rsquo; option for recurring items using the DisableRecurNoEnd registry value. This can be set in the Outlook branch of the registry by following these steps:</p>
<p>1. Open Registry Editor</p>
<p>2. Go to <strong>Preferences</strong> node, it is located in the following node (based on version of your Outlook):</p>
<table>
<tbody>
<tr>
<td>
<p><strong>Outlook 2013</strong></p>
</td>
<td>
<p>HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences</p>
</td>
</tr>
<tr>
<td>
<p><strong>Outlook 2010</strong></p>
</td>
<td>
<p>HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences</p>
</td>
</tr>
<tr>
<td>
<p><strong>Outlook 2007</strong></p>
</td>
<td>
<p>HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences</p>
</td>
</tr>
</tbody>
</table>
<p>3. In the <strong>Preferences</strong> node, create a new <strong>DWORD (32-bit) value</strong></p>
<p><strong><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20112%20-%20F03.jpg" alt="" width="660" height="303" /></strong></p>
<p>4. Name of this DWORD value:&nbsp; DisableRecurNoEnd</p>
<p>5. Modify details of this value:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20112%20-%20F04.jpg" alt="" width="385" height="245" /></p>
<p>- Value data: <strong>1</strong> = Enabled (No End Date allowed)</p>
<p>- Base: Use a Decimal value</p>
<p>6. Click <strong>[OK]</strong> to finish</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #15328</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0112</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In order to prevent users from creating meetings/appointments with no
end-date, you can select one of the following methods: 

OPTION 1: FORCE A DEFAULT END DATE IN OUTLOOK. 

After doing this, the default setting will be to end after a number of
days from "today". 

1. Open Registry Editor 

2. Go to Calendar node, it is located in the following node (based on
version of your Outlook): 

OUTLOOK 2013 

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookOptionsCalendar 

OUTLOOK 2010 

HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0OutlookOptionsCalendar 

OUTLOOK 2007 

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0OutlookOptionsCalendar 

3. In the CALENDAR node, create a new DWORD (32-BIT) VALUE 

4. Name of this DWORD value: RecurrencesDefault 

5. Modify details of this value: 

- Value data: NUMBER of days from "today", after which the recurrence
will end. 

- Base: Use a Decimal value. 

6. Click [OK] to finish. 

OPTION 2: DISABLE NO END DATE OPTION 

Disable the 'No end date' option for recurring items using the
DisableRecurNoEnd registry value. This can be set in the Outlook
branch of the registry by following these steps: 

1. Open Registry Editor 

2. Go to PREFERENCES node, it is located in the following node (based
on version of your Outlook): 

OUTLOOK 2013 

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookPreferences 

OUTLOOK 2010 

HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0OutlookPreferences 

OUTLOOK 2007 

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0OutlookPreferences 

3. In the PREFERENCES node, create a new DWORD (32-BIT) VALUE 

4. Name of this DWORD value: DisableRecurNoEnd 

5. Modify details of this value: 

- Value data: 1 = Enabled (No End Date allowed) 

- Base: Use a Decimal value 

6. Click [OK] to finish 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #15328 

KNOWLEDGE BASE ID: 0112 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
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</categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0112 - How to prevent users from creating recurring appointments without end-date]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Select a report: Language in Start Date field is different from the one in pop-up calendar.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2005%20-%20F01.jpg" alt="" width="751" height="349" /></p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> RC 3.6</p>
<p><strong>Reference</strong>: TFS #1236</p>
<p><strong>Knowledge base ID: </strong>0005</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Select a report: Language in Start Date field is different from the
one in pop-up calendar. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.6 

REFERENCE: TFS #1236 

KNOWLEDGE BASE ID: 0005 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0005 - Inconsistent language between report calendar and text box]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>After upgrading from RC 3.6 HF_4, Item Price List report is not installed.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>Item Price List report is linked to incorrect Tree node.</p>
<p>ItemPriceList record:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2034%20-%20F01.jpg" alt="" width="658" height="109" /></p>
<p>Report record:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2034%20-%20F02.jpg" alt="" width="653" height="96" /></p>
<h2>Resolution</h2>
<p>To deal with this issue, you have to find the correct ID of Report node in Tree table. Then update Parent ID of Item Price List node to the correct node ID of Report node. You can do this by running the following script:</p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>UPDATE Tree</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>SET parentNodeId =(</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>&nbsp; SELECT Id</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>&nbsp; FROMTree</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>&nbsp;&nbsp;WHERE [Key] = 'Report'</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #c0c0c0;"><em>WHERE [Key] = 'ReportPriceList'</em></span></p>
<p>And this is the result:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2034%20-%20F03.jpg" alt="" width="658" height="219" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7</p>
<p><strong>Reference</strong>: TFS #3561</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0034</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

After upgrading from RC 3.6 HF_4, Item Price List report is not
installed. 

CAUSE

Item Price List report is linked to incorrect Tree node. 

ItemPriceList record: 

Report record: 

RESOLUTION

To deal with this issue, you have to find the correct ID of Report
node in Tree table. Then update Parent ID of Item Price List node to
the correct node ID of Report node. You can do this by running the
following script: 

_UPDATE Tree_ 

_SET parentNodeId =(_ 

_ SELECT Id_ 

_ FROMTree_ 

_ WHERE [Key] = 'Report'_ 

_)_ 

_WHERE [Key] = 'ReportPriceList'_ 

And this is the result: 

PROPERTIES

APPLIES TO: RC 3.7 

REFERENCE: TFS #3561 

KNOWLEDGE BASE ID: 0034 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
</categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0034 - Item Price List not installed when upgrading from RC 3.6 HF_4 to RC 3.7]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Values of properties (<strong>Dropdown List</strong> type) in <strong>New Order Email</strong> sent to Organizer and Responsible Person are different from those in <strong>Order form</strong>:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2019%20-%20F01.jpg" alt="" width="650" height="361" /></p>
<h2>Cause</h2>
<p>This happens because data for email and order form are retrieved at different sources:</p>
<table style="height: 288px;" width="588">
<tbody>
<tr>
<td style="text-align: left;">
<p>&nbsp;</p>
</td>
<td style="text-align: left;">
<p><strong>Displayed data</strong></p>
</td>
<td style="text-align: left;">
<p><strong>Retrieved at</strong></p>
</td>
</tr>
<tr>
<td style="text-align: left;" rowspan="2">
<p>Email</p>
</td>
<td style="text-align: left;">
<p>Labels</p>
</td>
<td style="text-align: left;">
<p>Text of properties in RC backend</p>
<p>(or <strong>Caption</strong> column in <strong>PropertyTypes</strong> table)</p>
</td>
</tr>
<tr>
<td style="text-align: left;">
<p>Values</p>
</td>
<td style="text-align: left;">
<p><strong>RecordID</strong> column in <strong>LookUpValues</strong> table</p>
</td>
</tr>
<tr>
<td style="text-align: left;" rowspan="2">
<p>Order Form</p>
</td>
<td style="text-align: left;">
<p>Labels</p>
</td>
<td style="text-align: left;">
<p><strong>HTML</strong> column in <strong>formHTML</strong> table</p>
</td>
</tr>
<tr>
<td style="text-align: left;">
<p>Values</p>
</td>
<td style="text-align: left;">
<p><strong>Name</strong> column in <strong>LookUpValues</strong> table</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p><strong>&nbsp;</strong></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>:</strong> RC 3.7.0001.0006</p>
<p><strong>Reference</strong>: TFS #2170</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0019</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Values of properties (DROPDOWN LIST type) in NEW ORDER EMAIL sent to
Organizer and Responsible Person are different from those in ORDER
FORM: 

CAUSE

This happens because data for email and order form are retrieved at
different sources: 

DISPLAYED DATA 

RETRIEVED AT 

Email 

Labels 

Text of properties in RC backend 

(or CAPTION column in PROPERTYTYPES table) 

Values 

RECORDID column in LOOKUPVALUES table 

Order Form 

Labels 

HTML column in FORMHTML table 

Values 

NAME column in LOOKUPVALUES table 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

  

PROPERTIES

APPLIES TO: RC 3.7.0001.0006 

REFERENCE: TFS #2170 

KNOWLEDGE BASE ID: 0019 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0019 - Label names and values of properties in New Order Email and Order Form are different]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>After user tries to sort the locations/categories in the backend, these changes are not reflected in ResourceFinder.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>This issue happened after user upgrades database from RC 3.0 and there might be some records with invalid sort order value in his database (duplicate records with the same sort order).</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p><strong>Step 1:</strong> <strong>Find all incorrect records</strong></p>
<p>Run the following script to find all incorrect records:</p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>SET NOCOUNT ON; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>/*</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Find all location that have problem with sort order (at least two nodes under the same tree level have the same sort order)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>*/</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>declare @rootNodeID int = 47--@Location</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>DECLARE @AllTreeTable TABLE</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>(</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[id]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[created]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DATETIME,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;customcalendarid&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[createdby]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[lastupdated]&nbsp;&nbsp;&nbsp;&nbsp; DATETIME,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[lastupdatedby]&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[parentnodeid]&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[key]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(256),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[caption]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(50),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[sortorder]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[description]&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(256),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;isapplicationnode TINYINT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[iconurl]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(256),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[functionid]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;treeurl&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(256)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>DECLARE @ResultTreeTable TABLE</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>(</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[id]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[created]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DATETIME,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;customcalendarid&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[createdby]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[lastupdated]&nbsp;&nbsp;&nbsp;&nbsp; DATETIME,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[lastupdatedby]&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[parentnodeid]&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[key]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(256),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[caption]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(50),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[sortorder]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[description]&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(256),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;isapplicationnode TINYINT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[iconurl]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(256),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[functionid]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INT,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;treeurl&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NVARCHAR(256),</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[level]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INT</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>INSERT INTO @AllTreeTable</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>SELECT DISTINCT t.id,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; created,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; customcalendarid,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; createdby,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; lastupdated,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; lastupdatedby,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; parentnodeid,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [key],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; t.caption,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; sortorder,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; description,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; isapplicationnode,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; i.url AS IconURL,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; functionid,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; t.url AS TreeURL</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>FROM&nbsp;&nbsp; tree AS t</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp; LEFT OUTER JOIN icon AS i</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ON t.iconkey = i.iconkey</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>ORDER&nbsp; BY sortorder</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>;WITH OutputTable ([id], [created], customcalendarid, [createdby], [lastupdated],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[lastupdatedby], [parentnodeid], [key], [caption], [sortorder],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;[description], isapplicationnode, [iconurl], [functionid], treeurl, level)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;AS (</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; --Anchor</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SELECT e.[id],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[created],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.customcalendarid,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[createdby],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[lastupdated],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;e.[lastupdatedby],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[parentnodeid],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[key],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[caption],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[sortorder],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[description],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.isapplicationnode,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[iconurl],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[functionid],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;e.treeurl,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 AS Level</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp; FROM&nbsp;&nbsp; @AllTreeTable AS e</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp; WHERE&nbsp; e.id = @rootNodeID</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp; UNION ALL</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp; --Recursive query to build the tree hierarchy</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp; SELECT e.[id],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[created],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.customcalendarid,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[createdby],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[lastupdated],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[lastupdatedby],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[parentnodeid],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[key],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[caption],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[sortorder],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[description],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.isapplicationnode,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[iconurl],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.[functionid],</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.treeurl,</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; level + 1</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp; FROM&nbsp;&nbsp; @AllTreeTable AS e</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INNER JOIN OutputTable AS d</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ON e.parentnodeid = d.id)</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>insert into @ResultTreeTable&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>SELECT DISTINCT * FROM&nbsp;&nbsp; OutputTable ORDER&nbsp; BY level, sortOrder</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>select * from Tree where id in</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>(select distinct r1.id</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; from @ResultTreeTable r1</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INNER JOIN @ResultTreeTable r2 ON r1.id &lt;&gt; r2.id and r1.parentnodeid = r2.parentnodeid and r1.level = r2.level and r1.sortorder = r2.sortorder)</em></span></p>
<p><span style="background-color: #ffffff;">&nbsp;</span></p>
<p><strong>Step 2:</strong> Update the sort order manually</p>
<p>After running the script, the result will be displayed with a list of incorrect records:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2039%20-%20F01.jpg" alt="" width="597" height="206" /></p>
<p>After that,&nbsp;find the&nbsp;maximum&nbsp;SortOrder value in Tree table manually: (e.g.,Mx)</p>
<p>Then, update this&nbsp;Mx + 1&nbsp;value to sortOrder column of Tree table for the&nbsp;1st error record (using&nbsp;Edit top 200 Rows of&nbsp;SSMS or write an updated script by themselves).&nbsp;&nbsp;&nbsp;&nbsp;</p>
<p>Repeat step 2 for the next error record.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.6 HF 1+</p>
<p><strong>Reference</strong>: TFS #4861</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0039</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

After user tries to sort the locations/categories in the backend,
these changes are not reflected in ResourceFinder. 

CAUSE

This issue happened after user upgrades database from RC 3.0 and there
might be some records with invalid sort order value in his database
(duplicate records with the same sort order). 

RESOLUTION

STEP 1: FIND ALL INCORRECT RECORDS 

Run the following script to find all incorrect records: 

_SET NOCOUNT ON; _ 

_/*_ 

_ Find all location that have problem with sort order (at least two
nodes under the same tree level have the same sort order)_ 

_*/_ 

_declare @rootNodeID int = 47--@Location_ 

_ _ 

_DECLARE @AllTreeTable TABLE_ 

_(_ 

_ [id] INT,_ 

_ [created] DATETIME,_ 

_ customcalendarid INT,_ 

_ [createdby] INT,_ 

_ [lastupdated] DATETIME,_ 

_ [lastupdatedby] INT,_ 

_ [parentnodeid] INT,_ 

_ [key] NVARCHAR(256),_ 

_ [caption] NVARCHAR(50),_ 

_ [sortorder] INT,_ 

_ [description] NVARCHAR(256),_ 

_ isapplicationnode TINYINT,_ 

_ [iconurl] NVARCHAR(256),_ 

_ [functionid] INT,_ 

_ treeurl NVARCHAR(256)_ 

_)_ 

_ _ 

_DECLARE @ResultTreeTable TABLE_ 

_(_ 

_ [id] INT,_ 

_ [created] DATETIME,_ 

_ customcalendarid INT,_ 

_ [createdby] INT,_ 

_ [lastupdated] DATETIME,_ 

_ [lastupdatedby] INT,_ 

_ [parentnodeid] INT,_ 

_ [key] NVARCHAR(256),_ 

_ [caption] NVARCHAR(50),_ 

_ [sortorder] INT,_ 

_ [description] NVARCHAR(256),_ 

_ isapplicationnode TINYINT,_ 

_ [iconurl] NVARCHAR(256),_ 

_ [functionid] INT,_ 

_ treeurl NVARCHAR(256),_ 

_ [level] INT_ 

_)_ 

_ _ 

_INSERT INTO @AllTreeTable_ 

_SELECT DISTINCT t.id,_ 

_ created,_ 

_ customcalendarid,_ 

_ createdby,_ 

_ lastupdated,_ 

_ lastupdatedby,_ 

_ parentnodeid,_ 

_ [key],_ 

_ t.caption,_ 

_ sortorder,_ 

_ description,_ 

_ isapplicationnode,_ 

_ i.url AS IconURL,_ 

_ functionid,_ 

_ t.url AS TreeURL_ 

_FROM tree AS t_ 

_ LEFT OUTER JOIN icon AS i_ 

_ ON t.iconkey = i.iconkey_ 

_ORDER BY sortorder_ 

_ _ 

_;WITH OutputTable ([id], [created], customcalendarid, [createdby],
[lastupdated],_ 

_ [lastupdatedby], [parentnodeid], [key], [caption], [sortorder],_ 

_ [description], isapplicationnode, [iconurl], [functionid], treeurl,
level)_ 

_ AS (_ 

_ --Anchor_ 

_ SELECT e.[id],_ 

_ e.[created],_ 

_ e.customcalendarid,_ 

_ e.[createdby],_ 

_ e.[lastupdated],_ 

_ e.[lastupdatedby],_ 

_ e.[parentnodeid],_ 

_ e.[key],_ 

_ e.[caption],_ 

_ e.[sortorder],_ 

_ e.[description],_ 

_ e.isapplicationnode,_ 

_ e.[iconurl],_ 

_ e.[functionid],_ 

_ e.treeurl,_ 

_ 0 AS Level_ 

_ FROM @AllTreeTable AS e_ 

_ WHERE e.id = @rootNodeID_ 

_ _ 

_ UNION ALL_ 

_ --Recursive query to build the tree hierarchy_ 

_ SELECT e.[id],_ 

_ e.[created],_ 

_ e.customcalendarid,_ 

_ e.[createdby],_ 

_ e.[lastupdated],_ 

_ e.[lastupdatedby],_ 

_ e.[parentnodeid],_ 

_ e.[key],_ 

_ e.[caption],_ 

_ e.[sortorder],_ 

_ e.[description],_ 

_ e.isapplicationnode,_ 

_ e.[iconurl],_ 

_ e.[functionid],_ 

_ e.treeurl,_ 

_ level + 1_ 

_ FROM @AllTreeTable AS e_ 

_ INNER JOIN OutputTable AS d_ 

_ ON e.parentnodeid = d.id)_ 

_ _ 

_insert into @ResultTreeTable _ 

_SELECT DISTINCT * FROM OutputTable ORDER BY level, sortOrder_ 

_ _ 

_select * from Tree where id in_ 

_(select distinct r1.id_ 

_ from @ResultTreeTable r1_ 

_ INNER JOIN @ResultTreeTable r2 ON r1.id <> r2.id and r1.parentnodeid
= r2.parentnodeid and r1.level = r2.level and r1.sortorder =
r2.sortorder)_ 

STEP 2: Update the sort order manually 

After running the script, the result will be displayed with a list of
incorrect records: 

After that, find the maximum SortOrder value in Tree table manually:
(e.g.,Mx) 

Then, update this Mx + 1 value to sortOrder column of Tree table for
the 1st error record (using Edit top 200 Rows of SSMS or write an
updated script by themselves). 

Repeat step 2 for the next error record. 

PROPERTIES

APPLIES TO: RC 3.6 HF 1+ 

REFERENCE: TFS #4861 

KNOWLEDGE BASE ID: 0039 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
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<subject><![CDATA[KB0039 - Locations are not sorted in ResourceFinder]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>User books a room including catering, consequently he receives a "New Reservation" email. No "New Order" email is sent to him.&nbsp;</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>The root cause is that the Outlook Address Book (OAB) is out of synch. with the information in the AD. This is a very rare situation.</p>
<p>However, it implies that when a reservation is booked (with order), the data is stored in <em>Reservations </em>table and <em>RC_Reservations_Temp</em> table.</p>
<p>OrganizerEmail in <em>Reservations </em>table is synchronized from Exchange server.</p>
<p>OrganizerEmail in <em>RC_Reservations_Temp </em>table is retrieved from the local Outlook Address Book (OAB).</p>
<p>This leads to a situation: If OrganizerEmail in <em>Reservations </em>table is different from that in <em>RC_Reservations_Temp</em> table, then RC Sync Service cannot match temp reservation with the real reservation in Exchange and the order is not created &rarr;&nbsp;organizer receives "New Reservation"&nbsp;email but no "New Order"&nbsp;email.</p>
<p>&nbsp;</p>
<h2>Workaround</h2>
<p>Because OrganizerEmail in <em>RC_Reservations_Temp</em> table is an outdated value (retrieved from the local OAB), you have to force an update the client OAB. This can be done in two different ways.</p>
<p>Note that the second option assume that Exchange is correctly updated from AD.</p>
<ol>
<li><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong><strong>Update from Exchange Server</strong></li>
</ol>
<p>Force Exchange to update the OAB:</p>
<p><span style="background-color: #c0c0c0;">Get-GlobalAddressList | Update-GlobalAddressList</span></p>
<p>Update User&rsquo;s OAB:&nbsp;</p>
<p><span style="background-color: #c0c0c0;">Get-OfflineAddressBook | Update-OfflineAddressBook</span></p>
<p>Inform Client Access Server of the updated OAB:</p>
<p><span style="background-color: #c0c0c0;">Get-ClientAccessServer | Update-FileDistributionService</span></p>
<p>Note: These commands are executed on the machine where Exchange Server is installed. In large organizations this may take hours before it takes effect.</p>
<ol start="2">
<li><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong><strong>Recreate the OAB on the client</strong></li>
</ol>
<p>In outlook go into Account settings</p>
<p>Create a new address book</p>
<p>Remove the old outdated address book.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC before RC 3.7.10 SR2</p>
<p><strong>Fixed in:</strong> RC 3.7.10 SR2</p>
<p><strong>Reference</strong>: TFS #29016</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0156</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

User books a room including catering, consequently he receives a "New
Reservation" email. No "New Order" email is sent to him. 

CAUSE

The root cause is that the Outlook Address Book (OAB) is out of synch.
with the information in the AD. This is a very rare situation. 

However, it implies that when a reservation is booked (with order),
the data is stored in _Reservations _table and _RC_Reservations_Temp_
table. 

OrganizerEmail in _Reservations _table is synchronized from Exchange
server. 

OrganizerEmail in _RC_Reservations_Temp _table is retrieved from the
local Outlook Address Book (OAB). 

This leads to a situation: If OrganizerEmail in _Reservations _table
is different from that in _RC_Reservations_Temp_ table, then RC Sync
Service cannot match temp reservation with the real reservation in
Exchange and the order is not created → organizer receives "New
Reservation" email but no "New Order" email. 

WORKAROUND

Because OrganizerEmail in _RC_Reservations_Temp_ table is an outdated
value (retrieved from the local OAB), you have to force an update the
client OAB. This can be done in two different ways. 

Note that the second option assume that Exchange is correctly updated
from AD. 

 	*       UPDATE FROM EXCHANGE SERVER

Force Exchange to update the OAB: 

Get-GlobalAddressList | Update-GlobalAddressList 

Update User's OAB: 

Get-OfflineAddressBook | Update-OfflineAddressBook 

Inform Client Access Server of the updated OAB: 

Get-ClientAccessServer | Update-FileDistributionService 

Note: These commands are executed on the machine where Exchange Server
is installed. In large organizations this may take hours before it
takes effect. 

 	*       RECREATE THE OAB ON THE CLIENT

In outlook go into Account settings 

Create a new address book 

Remove the old outdated address book. 

PROPERTIES

APPLIES TO: All versions of RC before RC 3.7.10 SR2 

FIXED IN: RC 3.7.10 SR2 

REFERENCE: TFS #29016 

KNOWLEDGE BASE ID: 0156 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0156 - No New Order email is sent from RC after booking a reservation with catering service]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Once Resource Central (RC) and RealTime Service (RTS) were hooked up to Office365 and everything appearing to work well, you shortly discovered that the e-mail notification that Resource Central sends out to the meeting organizer was not being sent: Even though you do not see any updates inside Resource Central but you do get the confirmation email from Exchange, and if you check the database you can see that the reservation is NOT inserted.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>The system was unable to communicate with the Office365 server, therefore notification emails are not sent. This is because in our environment the RealTime Service (RTS) application is located behind or inside the corporate firewall so it was not possible for the Exchange Server to contact the RC/RTS server.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<ul>
<li>Firstly, the firewall on the server, where RTS is installed, blocks incoming connections. To resolve this, the inbound TCP port needs to be opened to the server running RTS.</li>
<li>Secondly, by default RTS sends the host name to Exchange Server (if the custom host for push notifications option isn&rsquo;t set for the Exchange server) and it is possible that this host name cannot be resolved to IP address from the system that Exchange CAS is running on. To resolve this, turn on the Custom Host for Push Notifications option and enter the IP address of the RTS server manually.</li>
</ul>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2095%20-%20F01.jpg" alt="" width="348" height="187" /></p>
<p>This configuration will have a public facing server in your environment NATed (Network Address Translation) to the internal server that is running RC/RTS on the default port of 10002. For example, if the server 1.2.3.4 shown above is a public facing server, simply add a rule on your firewall so that inbound TCP activity on port 10002 would be internally routed (NATed) to the server running RC/RTS.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>3.7.10+</p>
<p><strong>Reference</strong>: TFS #11010</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0095</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Once Resource Central (RC) and RealTime Service (RTS) were hooked up
to Office365 and everything appearing to work well, you shortly
discovered that the e-mail notification that Resource Central sends
out to the meeting organizer was not being sent: Even though you do
not see any updates inside Resource Central but you do get the
confirmation email from Exchange, and if you check the database you
can see that the reservation is NOT inserted. 

CAUSE

The system was unable to communicate with the Office365 server,
therefore notification emails are not sent. This is because in our
environment the RealTime Service (RTS) application is located behind
or inside the corporate firewall so it was not possible for the
Exchange Server to contact the RC/RTS server. 

RESOLUTION

 	* Firstly, the firewall on the server, where RTS is installed,
blocks incoming connections. To resolve this, the inbound TCP port
needs to be opened to the server running RTS.
 	* Secondly, by default RTS sends the host name to Exchange Server
(if the custom host for push notifications option isn't set for the
Exchange server) and it is possible that this host name cannot be
resolved to IP address from the system that Exchange CAS is running
on. To resolve this, turn on the Custom Host for Push Notifications
option and enter the IP address of the RTS server manually.

This configuration will have a public facing server in your
environment NATed (Network Address Translation) to the internal server
that is running RC/RTS on the default port of 10002. For example, if
the server 1.2.3.4 shown above is a public facing server, simply add a
rule on your firewall so that inbound TCP activity on port 10002 would
be internally routed (NATed) to the server running RC/RTS. 

PROPERTIES

APPLIES TO: 3.7.10+ 

REFERENCE: TFS #11010 

KNOWLEDGE BASE ID: 0095 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0095 - Notification Emails are not sent to organizer after Resource Central and RealTime Service are connected to Office365]]></subject>
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<contents><![CDATA[<h2>Symptom</h2>
<p>If you use ResourceFinder in One-Step Ordering, then look in My Meetings, the order disappears. But if you open order form in My Meetings to order services, it works normally.</p>
<h2>Cause</h2>
<p>Because SQL Service Broker is not enabled, Synchronize Service cannot find the order information (which is still in temp table). Therefore, order information is not input into RC database.</p>
<h2>Resolution</h2>
<p>Enable SQL Service Broker.</p>
<p>In SQL Server Management: right click RC database, select Properties. In the database&rsquo;s properties, select Options and look at Service Broker section as below:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2002%20-%20F01.jpg" alt="" width="520" height="472" /></p>
<p>Configure to enable Service Broker as illustrated in the screenshot.</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> RC 3.5+</p>
<p><strong>Reference</strong>: TFS #1705</p>
<p><strong>Knowledge base ID</strong>: 0002</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

If you use ResourceFinder in One-Step Ordering, then look in My
Meetings, the order disappears. But if you open order form in My
Meetings to order services, it works normally. 

CAUSE

Because SQL Service Broker is not enabled, Synchronize Service cannot
find the order information (which is still in temp table). Therefore,
order information is not input into RC database. 

RESOLUTION

Enable SQL Service Broker. 

In SQL Server Management: right click RC database, select Properties.
In the database's properties, select Options and look at Service
Broker section as below: 

Configure to enable Service Broker as illustrated in the screenshot. 

PROPERTIES

APPLIES TO: RC 3.5+ 

REFERENCE: TFS #1705 

KNOWLEDGE BASE ID: 0002 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0002 - Order disappears in One-Step Ordering]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>The symptom of this issue can be seen from the following example:</p>
<p>- Organizer books an appointment from 8:00 AM to 10:00 AM:&nbsp;</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20108%20-%20F01.jpg" alt="" /></p>
<p>- Click <strong>[ResourceFinder]</strong>&nbsp;&rArr; Select a resource &rArr;&nbsp;Click <strong>[Order Form]</strong>&nbsp;&rArr; Click <strong>[Send Order] </strong>&rArr;<strong>&nbsp;Save &amp; Close</strong>. Organizer is directed back to Appointment window.</p>
<p>- In the Appointment window, he changes Start Time to 9:00 AM</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20108%20-%20F02.jpg" alt="" width="583" height="310" /></p>
<p>- Click <strong>[Send]</strong>.</p>
<p>- After that, no New Order email is sent &rArr;&nbsp;Order is missing.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>When organizer click <strong>[Send order]</strong>, RC backend inserts order data to temp tables in RC database. It also creates a temp reservation in &ldquo;RC_Reservations_Temp&rdquo; to map order with real reservation later, the main data of temp reservation include:</p>
<p>- Organizer Email</p>
<p>- ResourceID</p>
<p>- StartDate</p>
<p>- EndDate</p>
<p>This information was received from RF and Outlook appointment.</p>
<p>When organizer clicks <strong>[Save &amp; Close]</strong> to close RF, RC fills relative information in RF to Outlook appointment.</p>
<p>When organizer click <strong>[Send] </strong>to send the appointment to Exchange, RTS synchronizes reservation data to RC database and notifies &ldquo;RC Sync service&rdquo; about it.</p>
<p>RC sync service receives real reservation&rsquo;s data from &ldquo;Reservations&rdquo; table, compares it with temp reservation in &ldquo;RC_Reservations_Temp&rdquo; table to determine whether the real reservation has order or not. The data to compare base on:</p>
<p>- Organizer Email</p>
<p>- ResourceID</p>
<p>- StartDate</p>
<p>- EndDate</p>
<p>If the data match, RC sync service will move order&rsquo;s data from temp tables to real tables, remove temp data after moving successfully, send new order emails to users.</p>
<p>But in the case described in the above example, the StartDate and EndDate are changed, that is why the temp reservation data will not be mapped with real appointment. Because of that, RC sync service cannot determine what temp data is for the appointment, leading to temp order not being moved out of temp tables &agrave; Order is missing.</p>
<p><span style="background-color: #ffff00;">Note:</span> &nbsp;This issue is only encountered in one-step ordering.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>To keep the order, organizer should not change data/time or remove resource(s) of the reservation.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #13841</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0108</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The symptom of this issue can be seen from the following example: 

- Organizer books an appointment from 8:00 AM to 10:00 AM: 

- Click [RESOURCEFINDER] ⇒ Select a resource ⇒ Click [ORDER FORM]
⇒ Click [SEND ORDER] ⇒ SAVE & CLOSE. Organizer is directed back
to Appointment window. 

- In the Appointment window, he changes Start Time to 9:00 AM 

- Click [SEND]. 

- After that, no New Order email is sent ⇒ Order is missing. 

CAUSE

When organizer click [SEND ORDER], RC backend inserts order data to
temp tables in RC database. It also creates a temp reservation in
"RC_Reservations_Temp" to map order with real reservation later, the
main data of temp reservation include: 

- Organizer Email 

- ResourceID 

- StartDate 

- EndDate 

This information was received from RF and Outlook appointment. 

When organizer clicks [SAVE & CLOSE] to close RF, RC fills relative
information in RF to Outlook appointment. 

When organizer click [SEND] to send the appointment to Exchange, RTS
synchronizes reservation data to RC database and notifies "RC Sync
service" about it. 

RC sync service receives real reservation's data from "Reservations"
table, compares it with temp reservation in "RC_Reservations_Temp"
table to determine whether the real reservation has order or not. The
data to compare base on: 

- Organizer Email 

- ResourceID 

- StartDate 

- EndDate 

If the data match, RC sync service will move order's data from temp
tables to real tables, remove temp data after moving successfully,
send new order emails to users. 

But in the case described in the above example, the StartDate and
EndDate are changed, that is why the temp reservation data will not be
mapped with real appointment. Because of that, RC sync service cannot
determine what temp data is for the appointment, leading to temp order
not being moved out of temp tables à Order is missing. 

Note: This issue is only encountered in one-step ordering. 

RESOLUTION

To keep the order, organizer should not change data/time or remove
resource(s) of the reservation. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #13841 

KNOWLEDGE BASE ID: 0108 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
</categories>
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<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0108 - Order is missing when organizer changes date/time of the appointment in one-step ordering]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>After Add-in is installed, it takes 10 seconds for Outlook to open and 25 seconds to be able to create the first meeting request once it was open.</p>
<p>If the Add-in is uninstalled, Outlook opens up immediately.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>Security settings of Internet Explorer cause the long loading of Outlook, resulting poor performance.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>Open Internet Explorer, go to <strong>Settings --&gt;</strong><strong>&nbsp;Internet Options</strong>, select <strong>Advanced</strong> tab, and move to <strong>Security</strong> section.</p>
<p>Uncheck 2 options highlighted in the screenshot:</p>
<p>-&nbsp;<em>Check for publisher&rsquo;s certificate revocation</em></p>
<p><em>- Check for server certificate revocation ( requires restart)</em></p>
<p><em><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2016%20-%20F01.jpg" alt="" width="463" height="581" /></em></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.5+</p>
<p>Resource Central Outlook Add-In: All versions</p>
<p><strong>Reference</strong>: TFS #1868</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0016</p>
<p><strong>Last updated</strong>:&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

After Add-in is installed, it takes 10 seconds for Outlook to open and
25 seconds to be able to create the first meeting request once it was
open. 

If the Add-in is uninstalled, Outlook opens up immediately. 

CAUSE

Security settings of Internet Explorer cause the long loading of
Outlook, resulting poor performance. 

RESOLUTION

Open Internet Explorer, go to SETTINGS --> INTERNET OPTIONS, select
ADVANCED tab, and move to SECURITY section. 

Uncheck 2 options highlighted in the screenshot: 

- _Check for publisher's certificate revocation_ 

_- Check for server certificate revocation ( requires restart)_ 

__ 

PROPERTIES

APPLIES TO: RC 3.5+ 

Resource Central Outlook Add-In: All versions 

REFERENCE: TFS #1868 

KNOWLEDGE BASE ID: 0016 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0016 - Poor performance RC Outlook Add-in: It takes long time to open Outlook and create the first meeting request]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>The symptom of this issue can be seen from the following example:</p>
<ol>
<li>Book a recurring appointment</li>
<li>Open an occurrence and use RF to change the resource to another that is free.</li>
<li>The error message appears, showing that there is a conflict:</li>
</ol>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20157%20-%20F01.jpg" alt="" width="536" height="223" /></p>
<h2>Cause</h2>
<p>RC3.7 does not support opening one occurrence in RF. By doing that, RC always treats it as a recurring series whether user selects &ldquo;the entire series&rdquo; or &ldquo;Just this one&rdquo;. Because of that, if any date in the series with which the changed resource has conflict, the message will be shown.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This issue has been fixed in RC 3.7.10 SR2.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC before RC 3.7.10 SR2</p>
<p><strong>Reference</strong>: TFS #29801</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0157</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The symptom of this issue can be seen from the following example: 

 	* Book a recurring appointment
 	* Open an occurrence and use RF to change the resource to another
that is free.
 	* The error message appears, showing that there is a conflict:

CAUSE

RC3.7 does not support opening one occurrence in RF. By doing that, RC
always treats it as a recurring series whether user selects "the
entire series" or "Just this one". Because of that, if any date in the
series with which the changed resource has conflict, the message will
be shown. 

RESOLUTION

This issue has been fixed in RC 3.7.10 SR2. 

PROPERTIES

APPLIES TO: All versions of RC before RC 3.7.10 SR2 

REFERENCE: TFS #29801 

KNOWLEDGE BASE ID: 0157 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0157 - Conflict message shows up if an occurrence of a recurring appointment is changed in ResourceFinder]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Open <strong>ResourceFinder</strong>, select 2 resources that allow conflicting meeting (<strong>Conflicting Meeting</strong> = <strong>Yes</strong> in resource details) in which one resource has conflicting time slot.</p>
<p>Click <strong>[Selected Resources] </strong>button, 2 selected resources appear but only the check on available resource remains, meanwhile the check on conflicting resource is removed.</p>
<p>&nbsp;<img class="undefined" src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2007%20-%20F01.jpg" alt="" width="769" height="206" /></p>
<h2>Resolution</h2>
<p>Fixed in Addin 3.09.0019; ResourceCentral 3.7.0001.0004.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.6.0001.0001</p>
<p><strong>Fixed in:</strong> Addin 3.09.0019; ResourceCentral 3.7.0001.0004</p>
<p><strong>Reference</strong>: TFS #1364</p>
<p><strong>Knowledge base ID: </strong>0007</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Open RESOURCEFINDER, select 2 resources that allow conflicting meeting
(CONFLICTING MEETING = YES in resource details) in which one resource
has conflicting time slot. 

Click [SELECTED RESOURCES] button, 2 selected resources appear but
only the check on available resource remains, meanwhile the check on
conflicting resource is removed. 

RESOLUTION

Fixed in Addin 3.09.0019; ResourceCentral 3.7.0001.0004. 

PROPERTIES

APPLIES TO: RC 3.6.0001.0001 

FIXED IN: Addin 3.09.0019; ResourceCentral 3.7.0001.0004 

REFERENCE: TFS #1364 

KNOWLEDGE BASE ID: 0007 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0007 - Selected Resources button does not work properly if user selects conflicting timeslot and resources that allow conflicting meeting]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>After upgrading from RC 3.0, the language of Service Provider user in <strong>Person</strong> table is missing (it has NULL value). That leads to a problem that some functions might work not correctly (e.g., Cancellation emails not sent to catering if a property is added, etc.)</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>To deal with this issue, language of the Service Provider should be set with a specific value.</p>
<p>Go to RC Backend, select <strong>Security</strong> tab --&gt;&nbsp;<strong>Person</strong>.</p>
<p>Click the person whose language you want to set, the <strong>Person</strong> details panel is displayed:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2031%20-%20F01.jpg" alt="" width="643" height="397" /></p>
<p>Select language for this user, then click <strong>[Save]</strong>. Check the database to see if it is updated correctly.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC versions 3.6+</p>
<p><strong>Reference</strong>: TFS #3498, 3345</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0031</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

After upgrading from RC 3.0, the language of Service Provider user in
PERSON table is missing (it has NULL value). That leads to a problem
that some functions might work not correctly (e.g., Cancellation
emails not sent to catering if a property is added, etc.) 

RESOLUTION

To deal with this issue, language of the Service Provider should be
set with a specific value. 

Go to RC Backend, select SECURITY tab --> PERSON. 

Click the person whose language you want to set, the PERSON details
panel is displayed: 

Select language for this user, then click [SAVE]. Check the database
to see if it is updated correctly. 

PROPERTIES

APPLIES TO: RC versions 3.6+ 

REFERENCE: TFS #3498, 3345 

KNOWLEDGE BASE ID: 0031 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0031 - Some functions might not work correctly if language of SP user in Person table is missing after upgrading from RC 3.0]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>When a user places Appointments on those particular resources which have been previously configured with Resource Scheduling, it correspondingly acts and responds to their request, i.e. Resource Scheduling is used to help user automatically process resource booking using Outlook and Exchange. In this Knowledge Base article, <strong>Exchange Servers 2007, 2010, 2013</strong> and <strong>Exchange Online</strong> are subjects to be mentioned.</p>
<h3>Steps to set up resource scheduling in Exchange Server 2007</h3>
<p><strong>1. Create a new mailbox</strong></p>
<p>This can be done either from the Exchange Management Console (EMC) or by using the Shell (PowerShell/Exchange Management Shell).</p>
<p><strong><em>a)&nbsp;</em></strong><strong><em>Create a new mailbox using the EMC:</em></strong></p>
<p>Open EMC, expand &ldquo;<strong>Recipient Configuration</strong>&rdquo;, select <strong>Mailbox</strong> from the context menu:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2020%20-%20F01.jpg" alt="" width="603" height="280" /></p>
<p>Click <strong>[New Mailbox]</strong> in the <strong>Mailbox</strong> section of the <strong>Actions</strong> task pane. New Mailbox Wizard appears as shown in the figure below:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2020%20-%20F02.jpg" alt="" width="677" height="596" /></p>
<p><span style="background-color: #ffff00;">Note</span>: In Exchange 2007, only disabled accounts can be used as resource mailboxes. When you create a new resource mailbox, the user account is disabled by default. If you click Existing User and then Browse, only disabled accounts are presented. Enabling the user account for a resource mailbox is NOT a supported configuration.</p>
<p>Click <strong>[Next]</strong> and follow the flow to finish creating a mailbox.</p>
<p><strong><em>b)&nbsp;&nbsp;&nbsp; </em></strong><strong><em>Create a new mailbox using the Shell:</em></strong></p>
<p>Open <strong>Exchange Management Shell</strong>, type the following command in the DOS prompt:</p>
<p style="padding-left: 30px;"><em>New-Mailbox -Name:"Resource1" -Alias:Resource1 -OrganizationalUnit:Users -Database:"Database Name" -UserPrincipalName:"Resource1@domain.com" -DisplayName:"Resource Mailbox" -Room</em></p>
<p>This will create a new resource mailbox. At the command prompt type:</p>
<p style="padding-left: 30px;"><em>Get-Mailbox Resource1 | fl *resource*</em></p>
<p>The output:</p>
<p><span style="background-color: #c0c0c0;">IsResource : True</span><br /><span style="background-color: #c0c0c0;"> ResourceType : Room</span></p>
<p>Notice the&nbsp;ResourceType&nbsp;is&nbsp;Room.</p>
<p><strong>At this point, the resource mailbox is not completely configured.</strong>&nbsp;If you attempt to book the resource it will not automatically accept the meeting. After creating a resource mailbox, you'll need to configure it to auto-accept meetings to which the resource mailbox has been invited. Otherwise, the resource mailbox does not automatically accept meetings sent to it and meetings sent to it will sit in the calendar of the resource in a "tentative state".</p>
<p>Check calendar settings for the mailbox:</p>
<p style="padding-left: 30px;"><em>Get-MailboxCalendarSettings Resource1 | fl</em></p>
<p>The output shows that AutomateProcessing is set to AutoUpdate by default:</p>
<p><span style="background-color: #c0c0c0;">AutomateProcessing : AutoUpdate</span></p>
<p>If <strong>AutomateProcessing</strong> is set to <strong>AutoUpdate</strong> (the property that controls the automatic acceptance of meeting requests), then the meeting organizer receives no response from the resource. In order to accept a meeting, one would have to log into the resource mailbox (using an account that has permissions to access the resource mailbox) and accept it.</p>
<p>&nbsp;</p>
<p><strong>2. Enable Auto-Accept for a resource and configuring resource mailbox settings</strong></p>
<p>Using the Shell or Outlook Web Access (OWA), you can configure a mailbox to automatically process meeting requests and cancellations.</p>
<p><strong><em>a)&nbsp;</em></strong><strong><em>Using the Shell:</em></strong></p>
<p style="padding-left: 30px;"><em>Set-MailboxCalendarSettings Resource1 -AutomateProcessing:Autoaccept</em><br /><em> Get-MailboxCalendarSettings Resource1 | fl</em></p>
<p>The output:</p>
<p><span style="background-color: #c0c0c0;">AutomateProcessing: AutoAccept</span></p>
<p><strong><em>b)&nbsp;</em></strong><strong><em>Using OWA:</em></strong></p>
<p>You can log on to the resource mailbox using OWA and configure the resource account to automatically process meeting requests and cancellations from the Options page. What account do you use to log into OWA? Because the account for a resource mailbox is disabled, you can use either of the following methods to log into the resource mailbox using OWA:</p>
<ul>
<li>Explicit OWA logon&nbsp;to the resource mailbox with credentials for an account that has&nbsp;<strong><em>FullAccess</em></strong> permissions to the mailbox.</li>
</ul>
<p>Use this command to grant <strong>FullAccess</strong> permissions to User1 for the Conference Room1 resource mailbox.</p>
<p style="padding-left: 30px;"><em>Add-MailboxPermission -Identity:Resource1 -AccessRights:fullaccess -User:user1</em></p>
<p>After User1 has been given <strong>FullAccess</strong> rights, in your browser, enter the&nbsp;explicit URL for the resource mailbox: <strong><em>http://servername/owa/</em></strong><strong><em>Resource1@domain.com</em></strong>. When prompted for credentials, enter the username and password for an account that has FullAccess permission to the resource mailbox - in this case User1.</p>
<ul>
<li>Log into OWA using an account that has has FullAccess permissions to the resource mailbox and selectOpen Other Mailbox.</li>
<ol>
<li>Enter the&nbsp;<em>normal</em>&nbsp;URL for OWA:&nbsp;<strong><em>http://servername/owa</em></strong></li>
<li>When prompted for credentials, enter the username and password for an account that has <strong>FullAccess</strong> permissions to the resource mailbox.</li>
<li>In the upper right corner of the OWA page, click the dropdown next to the logged on username, select&nbsp;<strong>Open Other Mailbox</strong>&nbsp;and then enter the name of the resource mailbox</li>
</ol></ul>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2020%20-%20F03.jpg" alt="" width="339" height="175" /></p>
<p>When you log into a resource mailbox, click on&nbsp;Options&nbsp;and notice&nbsp;Resource Settings&nbsp;on the left pane as an available option just for resource mailboxes. You can set the following options on this page. Every single option via the shell is available on this page.</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp; 1. Resource Scheduling</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp; 2. Options</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp; 3. Resource Scheduling Permissions</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp; 4. Resource Privacy Options&nbsp;and</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp; 5. Response Message</p>
<h3>&nbsp;</h3>
<h3>Steps to set up resource scheduling in Exchange Server 2010</h3>
<p><strong>1.&nbsp;</strong><strong>Create a new mailbox</strong></p>
<p>This can be done either from the Exchange Management Consolce (EMC) or by using the Shell (Powershell/Exchange Management Shell).</p>
<p><strong><em>a)&nbsp;&nbsp;&nbsp; </em></strong><strong><em>Create a new mailbox using the EMC: </em></strong>Similar to activities implemented in Exchange 2007.</p>
<p><strong><em>b)&nbsp;&nbsp;&nbsp; </em></strong><strong><em>Create a new mailbox using the Shell:</em></strong></p>
<p>The following example can be used to describe how to create a mailbox using the Shell:</p>
<p>E.g.: Create a new mailbox with the following configuration:</p>
<ul>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The resource mailbox resides on Mailbox Database 1.</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The mailbox's name is ConfRoom1 and the name will display in the global address list (GAL) as ConfRoom1.</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The mailbox is in the Conference Rooms organizational unit.</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The user principal name (UPN) is ConfRoom1@contoso.com.</li>
<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The&nbsp;<em>Room</em>&nbsp;switch specifies that this mailbox will be created as a room mailbox.</li>
</ul>
<p>To do this, open <strong>Exchange Management Shell</strong>, type the following command in the DOS prompt:</p>
<p style="padding-left: 30px;"><em>New-Mailbox -database "Mailbox Database 1" -Name ConfRoom1 -OrganizationalUnit "Conference Rooms" -DisplayName "ConfRoom1" -UserPrincipalName ConfRoom1@contoso.com -Room</em></p>
<p>&nbsp;</p>
<p><strong>2. Enable Automatic Booking on a Resource Mailbox</strong></p>
<p>Using the Shell or Outlook Web Access (OWA), you can Enable or Disable Automatic Booking on a Resource Mailbox.</p>
<p><strong>a)&nbsp;</strong><strong>Using EMC:</strong></p>
<ul>
<li>In the console tree, navigate to&nbsp;&lt;<strong>Recipient Configuration</strong>&gt;&nbsp;<strong>Mailbox</strong>.</li>
<li>In the result pane, select the resource mailbox that you want to configure.</li>
<li>In the action pane, under the name of the resource mailbox, click&nbsp;<strong>Properties</strong>.&nbsp;</li>
<li>In&nbsp;<strong>&lt;Resource Mailbox Name&gt; Properties</strong>, on the&nbsp;<strong>Resource General</strong>&nbsp;tab, do one of the following:</li>
</ul>
<p style="padding-left: 30px;">- To enable the Resource Booking Attendant, select the&nbsp;<strong>Enable the Resource Booking Attendant</strong>&nbsp;check box. This allows the Resource Booking Attendant to process resource requests and cancellations automatically.&nbsp;</p>
<p style="padding-left: 30px;">- To disable the Resource Booking Attendant, clear the&nbsp;<strong>Enable the Resource Booking Attendant&nbsp;</strong>check box.&nbsp;</p>
<ul>
<li>Click&nbsp;<strong>Apply</strong>&nbsp;to apply the changes, or click&nbsp;<strong>OK</strong>&nbsp;to apply the changes and close the dialog box.</li>
</ul>
<p><strong>b)&nbsp;</strong><strong>Using the Shell:</strong></p>
<p>For example, you want to enable automatic booking for the resource mailbox of Room 222. To do this, open the Shell, type in DOS prompt:</p>
<p style="padding-left: 30px;"><em>Set-CalendarProcessing "Room 222" -AutomateProcessing AutoAccept</em></p>
<p>After this, the <em>AutomateProcessing</em> parameter is set to <strong>AutoAccept</strong>. With this setting enabled, the established booking policies will be used to determine if incoming requests will be accepted or declined.</p>
<p>&nbsp;</p>
<h3>Steps to set up resource scheduling in Exchange Server 2013</h3>
<p>This can be done either from Exchange Admin Center (EAC) or the Shell (Powershell/Exchange Management Shell).</p>
<p><strong>1. Using Exchange Admin Center (EAC)</strong></p>
<p>In the EAC, navigate to&nbsp;<strong>Recipients</strong>&nbsp;--&gt;&nbsp;<strong>Resources</strong>. Click&nbsp;<strong>New</strong>&nbsp;--&gt;&nbsp;<strong>Room mailbox</strong>.</p>
<p>Complete the boxes on the&nbsp;<strong>New room mailbox</strong>&nbsp;page.&nbsp;You are able to set the booking policy or assign delegates during the creation of the resource mailbox, rather than as a secondary task after the mailbox is created:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2020%20-%20F04.jpg" alt="" /></p>
<p><strong>2. Using the Shell</strong></p>
<p>This example creates a room mailbox with the following configuration:</p>
<ul>
<li>The room mailbox resides on Mailbox Database 1.</li>
<li>The mailbox's name is ConfRoom1. This name will also be used to create the room&rsquo;s email address.</li>
<li>The display name in the EAC and the address book will be Conference Room 1.</li>
<li>The mailbox is in the Conference Rooms organizational unit.</li>
<li>The&nbsp;<em>Room</em>&nbsp;switch specifies that this mailbox will be created as a room mailbox.</li>
</ul>
<p>To do this, open <strong>Exchange Management Shell</strong>, type the following command in the DOS prompt:</p>
<p style="padding-left: 30px;"><em>New-Mailbox -Database "Mailbox Database 1" -Name ConfRoom1 -OrganizationalUnit "Conference Rooms" -DisplayName "Conference Room 1" -Room</em></p>
<p>After that, you have to enable automatic booking for the created resource (ConfRoom1 in this example). To do this, open the Shell, type in DOS prompt:</p>
<p style="padding-left: 30px;"><em>Set-CalendarProcessing "ConfRoom1" -AutomateProcessing AutoAccept</em></p>
<p>Then, the <em>AutomateProcessing</em> parameter is set to <strong>AutoAccept</strong>.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2020%20-%20F05.jpg" alt="" width="608" height="162" /></p>
<h3>Steps to set up resource scheduling in Exchange Online</h3>
<p>This can be done either from Exchange Admin Center (EAC) or the Shell (Powershell/Exchange Management Shell).</p>
<ol>
<li><strong>Using Exchange Admin Center (EAC)</strong></li>
</ol>
<p>Similar to Exchange 2013</p>
<p><strong>&nbsp;</strong></p>
<ol start="2">
<li><strong>Using the Shell</strong></li>
</ol>
<p><strong><em>Phase 1: Connect to Exchange online by Windows PowerShell</em></strong></p>
<p>- Click <strong>Start</strong>, point to <strong>All Programs</strong>, click <strong>Accessories</strong>, click <strong>Windows PowerShell</strong>, and then click <strong>Windows PowerShell</strong>.</p>
<p>- Run the following command:</p>
<p style="padding-left: 30px;"><em>$LiveCred = Get-Credential</em></p>
<p>- In the <strong>Windows PowerShell Credential Request</strong>&nbsp;window, type the credentials of an account in your cloud-based organization. Then, click&nbsp;<strong>OK</strong>.</p>
<p>- Run the following command:</p>
<p style="padding-left: 30px;"><em>$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $LiveCred -Authentication Basic &ndash;AllowRedirection</em></p>
<p>- Run the following command:</p>
<p style="padding-left: 30px;"><em>Import-PSSession $Session</em></p>
<p>&nbsp;</p>
<p><strong><em>Phase 2: Automates the processing of calendar requests to the specific resource mailbox</em></strong></p>
<p>This example automates the processing of calendar requests to the resource mailbox Conf 212:</p>
<p>- Open Exchange Management Shell</p>
<p>- Run the following command:</p>
<p style="padding-left: 30px;"><em>Set-CalendarProcessing -Identity "Conf 212" -AutomateProcessing AutoAccept</em></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Reference</strong>: TFS #2263</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0020</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When a user places Appointments on those particular resources which
have been previously configured with Resource Scheduling, it
correspondingly acts and responds to their request, i.e. Resource
Scheduling is used to help user automatically process resource booking
using Outlook and Exchange. In this Knowledge Base article, EXCHANGE
SERVERS 2007, 2010, 2013 and EXCHANGE ONLINE are subjects to be
mentioned. 

STEPS TO SET UP RESOURCE SCHEDULING IN EXCHANGE SERVER 2007

1. CREATE A NEW MAILBOX 

This can be done either from the Exchange Management Console (EMC) or
by using the Shell (PowerShell/Exchange Management Shell). 

_A) __CREATE A NEW MAILBOX USING THE EMC:_ 

Open EMC, expand "RECIPIENT CONFIGURATION", select MAILBOX from the
context menu: 

Click [NEW MAILBOX] in the MAILBOX section of the ACTIONS task pane.
New Mailbox Wizard appears as shown in the figure below: 

Note: In Exchange 2007, only disabled accounts can be used as resource
mailboxes. When you create a new resource mailbox, the user account is
disabled by default. If you click Existing User and then Browse, only
disabled accounts are presented. Enabling the user account for a
resource mailbox is NOT a supported configuration. 

Click [NEXT] and follow the flow to finish creating a mailbox. 

_B)    __CREATE A NEW MAILBOX USING THE SHELL:_ 

Open EXCHANGE MANAGEMENT SHELL, type the following command in the DOS
prompt: 

_New-Mailbox -Name:"Resource1" -Alias:Resource1
-OrganizationalUnit:Users -Database:"Database Name"
-UserPrincipalName:"Resource1@domain.com" -DisplayName:"Resource
Mailbox" -Room_ 

This will create a new resource mailbox. At the command prompt type: 

_Get-Mailbox Resource1 | fl *resource*_ 

The output: 

IsResource : True
 ResourceType : Room 

Notice the ResourceType is Room. 

AT THIS POINT, THE RESOURCE MAILBOX IS NOT COMPLETELY CONFIGURED. If
you attempt to book the resource it will not automatically accept the
meeting. After creating a resource mailbox, you'll need to configure
it to auto-accept meetings to which the resource mailbox has been
invited. Otherwise, the resource mailbox does not automatically accept
meetings sent to it and meetings sent to it will sit in the calendar
of the resource in a "tentative state". 

Check calendar settings for the mailbox: 

_Get-MailboxCalendarSettings Resource1 | fl_ 

The output shows that AutomateProcessing is set to AutoUpdate by
default: 

AutomateProcessing : AutoUpdate 

If AUTOMATEPROCESSING is set to AUTOUPDATE (the property that controls
the automatic acceptance of meeting requests), then the meeting
organizer receives no response from the resource. In order to accept a
meeting, one would have to log into the resource mailbox (using an
account that has permissions to access the resource mailbox) and
accept it. 

2. ENABLE AUTO-ACCEPT FOR A RESOURCE AND CONFIGURING RESOURCE MAILBOX
SETTINGS 

Using the Shell or Outlook Web Access (OWA), you can configure a
mailbox to automatically process meeting requests and cancellations. 

_A) __USING THE SHELL:_ 

_Set-MailboxCalendarSettings Resource1 -AutomateProcessing:Autoaccept_
_ Get-MailboxCalendarSettings Resource1 | fl_ 

The output: 

AutomateProcessing: AutoAccept 

_B) __USING OWA:_ 

You can log on to the resource mailbox using OWA and configure the
resource account to automatically process meeting requests and
cancellations from the Options page. What account do you use to log
into OWA? Because the account for a resource mailbox is disabled, you
can use either of the following methods to log into the resource
mailbox using OWA: 

 	* Explicit OWA logon to the resource mailbox with credentials for an
account that has _FULLACCESS_ permissions to the mailbox.

Use this command to grant FULLACCESS permissions to User1 for the
Conference Room1 resource mailbox. 

_Add-MailboxPermission -Identity:Resource1 -AccessRights:fullaccess
-User:user1_ 

After User1 has been given FULLACCESS rights, in your browser, enter
the explicit URL for the resource mailbox:
_HTTP://SERVERNAME/OWA/__RESOURCE1@DOMAIN.COM_. When prompted for
credentials, enter the username and password for an account that has
FullAccess permission to the resource mailbox - in this case User1. 

 	* Log into OWA using an account that has has FullAccess permissions
to the resource mailbox and selectOpen Other Mailbox.

 	* Enter the _normal_ URL for OWA: _HTTP://SERVERNAME/OWA_
 	* When prompted for credentials, enter the username and password for
an account that has FULLACCESS permissions to the resource mailbox.
 	* In the upper right corner of the OWA page, click the dropdown next
to the logged on username, select OPEN OTHER MAILBOX and then enter
the name of the resource mailbox

When you log into a resource mailbox, click on Options and notice
Resource Settings on the left pane as an available option just for
resource mailboxes. You can set the following options on this page.
Every single option via the shell is available on this page. 

 1. Resource Scheduling 

 2. Options 

 3. Resource Scheduling Permissions 

 4. Resource Privacy Options and 

 5. Response Message 

 

STEPS TO SET UP RESOURCE SCHEDULING IN EXCHANGE SERVER 2010

1. CREATE A NEW MAILBOX 

This can be done either from the Exchange Management Consolce (EMC) or
by using the Shell (Powershell/Exchange Management Shell). 

_A)    __CREATE A NEW MAILBOX USING THE EMC: _Similar to activities
implemented in Exchange 2007. 

_B)    __CREATE A NEW MAILBOX USING THE SHELL:_ 

The following example can be used to describe how to create a mailbox
using the Shell: 

E.g.: Create a new mailbox with the following configuration: 

 	* The resource mailbox resides on Mailbox Database 1.
 	* The mailbox's name is ConfRoom1 and the name will display in the
global address list (GAL) as ConfRoom1.
 	* The mailbox is in the Conference Rooms organizational unit.
 	* The user principal name (UPN) is ConfRoom1@contoso.com.
 	* The _Room_ switch specifies that this mailbox will be created as a
room mailbox.

To do this, open EXCHANGE MANAGEMENT SHELL, type the following command
in the DOS prompt: 

_New-Mailbox -database "Mailbox Database 1" -Name ConfRoom1
-OrganizationalUnit "Conference Rooms" -DisplayName "ConfRoom1"
-UserPrincipalName ConfRoom1@contoso.com -Room_ 

2. ENABLE AUTOMATIC BOOKING ON A RESOURCE MAILBOX 

Using the Shell or Outlook Web Access (OWA), you can Enable or Disable
Automatic Booking on a Resource Mailbox. 

A) USING EMC: 

 	* In the console tree, navigate to <RECIPIENT CONFIGURATION>
MAILBOX.
 	* In the result pane, select the resource mailbox that you want to
configure.
 	* In the action pane, under the name of the resource mailbox, click
PROPERTIES. 
 	* In <RESOURCE MAILBOX NAME> PROPERTIES, on the RESOURCE GENERAL
tab, do one of the following:

- To enable the Resource Booking Attendant, select the ENABLE THE
RESOURCE BOOKING ATTENDANT check box. This allows the Resource Booking
Attendant to process resource requests and cancellations
automatically. 

- To disable the Resource Booking Attendant, clear the ENABLE THE
RESOURCE BOOKING ATTENDANT check box. 

 	* Click APPLY to apply the changes, or click OK to apply the changes
and close the dialog box.

B) USING THE SHELL: 

For example, you want to enable automatic booking for the resource
mailbox of Room 222. To do this, open the Shell, type in DOS prompt: 

_Set-CalendarProcessing "Room 222" -AutomateProcessing AutoAccept_ 

After this, the _AutomateProcessing_ parameter is set to AUTOACCEPT.
With this setting enabled, the established booking policies will be
used to determine if incoming requests will be accepted or declined. 

STEPS TO SET UP RESOURCE SCHEDULING IN EXCHANGE SERVER 2013

This can be done either from Exchange Admin Center (EAC) or the Shell
(Powershell/Exchange Management Shell). 

1. USING EXCHANGE ADMIN CENTER (EAC) 

In the EAC, navigate to RECIPIENTS --> RESOURCES. Click NEW --> ROOM
MAILBOX. 

Complete the boxes on the NEW ROOM MAILBOX page. You are able to set
the booking policy or assign delegates during the creation of the
resource mailbox, rather than as a secondary task after the mailbox is
created: 

2. USING THE SHELL 

This example creates a room mailbox with the following configuration: 

 	* The room mailbox resides on Mailbox Database 1.
 	* The mailbox's name is ConfRoom1. This name will also be used to
create the room's email address.
 	* The display name in the EAC and the address book will be
Conference Room 1.
 	* The mailbox is in the Conference Rooms organizational unit.
 	* The _Room_ switch specifies that this mailbox will be created as a
room mailbox.

To do this, open EXCHANGE MANAGEMENT SHELL, type the following command
in the DOS prompt: 

_New-Mailbox -Database "Mailbox Database 1" -Name ConfRoom1
-OrganizationalUnit "Conference Rooms" -DisplayName "Conference Room
1" -Room_ 

After that, you have to enable automatic booking for the created
resource (ConfRoom1 in this example). To do this, open the Shell, type
in DOS prompt: 

_Set-CalendarProcessing "ConfRoom1" -AutomateProcessing AutoAccept_ 

Then, the _AutomateProcessing_ parameter is set to AUTOACCEPT. 

STEPS TO SET UP RESOURCE SCHEDULING IN EXCHANGE ONLINE

This can be done either from Exchange Admin Center (EAC) or the Shell
(Powershell/Exchange Management Shell). 

 	* USING EXCHANGE ADMIN CENTER (EAC)

Similar to Exchange 2013 

  

 	* USING THE SHELL

_PHASE 1: CONNECT TO EXCHANGE ONLINE BY WINDOWS POWERSHELL_ 

- Click START, point to ALL PROGRAMS, click ACCESSORIES, click WINDOWS
POWERSHELL, and then click WINDOWS POWERSHELL. 

- Run the following command: 

_$LiveCred = Get-Credential_ 

- In the WINDOWS POWERSHELL CREDENTIAL REQUEST window, type the
credentials of an account in your cloud-based organization. Then,
click OK. 

- Run the following command: 

_$Session = New-PSSession -ConfigurationName Microsoft.Exchange
-ConnectionUri https://ps.outlook.com/powershell/ -Credential
$LiveCred -Authentication Basic -AllowRedirection_ 

- Run the following command: 

_Import-PSSession $Session_ 

_PHASE 2: AUTOMATES THE PROCESSING OF CALENDAR REQUESTS TO THE
SPECIFIC RESOURCE MAILBOX_ 

This example automates the processing of calendar requests to the
resource mailbox Conf 212: 

- Open Exchange Management Shell 

- Run the following command: 

_Set-CalendarProcessing -Identity "Conf 212" -AutomateProcessing
AutoAccept_ 

PROPERTIES

REFERENCE: TFS #2263 

KNOWLEDGE BASE ID: 0020 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
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<subject><![CDATA[KB0020 - Steps to set up Auto-Accept Agent/Resource Scheduling in Exchange Server]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>When user upgrades an older version to RC 3.7, RC 3.7 installer does not accept that.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>In RC installer, there is a checking system to ensure only a defined list of legacy software versions can be upgraded. When RC 3.7 installer is launched, it checks the appSettings file and if the existing version on top of which RC 3.7 is installed has no match in the defined list, then RC 3.7 installer stops this upgrading process.</p>
<p>The supported versions are as follows:</p>
<table style="height: 410px;" width="610">
<tbody>
<tr>
<td>
<p>RC3.5 Official Release</p>
</td>
<td>
<p>Resource Central 3.5.0008.0000</p>
</td>
</tr>
<tr>
<td>
<p>RC3.5 Service Release 1</p>
</td>
<td>
<p>Resource Central 3.5.0008.0000 SR1</p>
</td>
</tr>
<tr>
<td>
<p>RC3.5 Service Release 2</p>
</td>
<td>
<p>Resource Central 3.5.0008.0000 SR2</p>
</td>
</tr>
<tr>
<td>
<p>RC3.6 Official Release</p>
</td>
<td>
<p>Resource Central 3.6.0001.0017</p>
</td>
</tr>
<tr>
<td>
<p>RC3.6 Hotfix 1</p>
</td>
<td>
<p>Resource Central 3.6.0001.0018</p>
</td>
</tr>
<tr>
<td>
<p>RC3.6 Hotfix 2</p>
</td>
<td>
<p>Resource Central 3.6.0001.0018(add-in change only)</p>
</td>
</tr>
<tr>
<td>
<p>RC3.6 Hotfix 3</p>
</td>
<td>
<p>Resource Central 3.6.0001.0019</p>
</td>
</tr>
<tr>
<td>
<p>RC3.6 Hotfix 4</p>
</td>
<td>
<p>Resource Central 3.6.0002.0003</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>User has to manually correct the version value in <strong>appSettings.config</strong> file to match with the list of versions accepted by RC 3.7 installer. By default, this file is stored at: <em>C:\inetpub\wwwroot\ResourceCentral\</em>. Open this file and correct the version value:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2033%20-%20F01.jpg" alt="" width="608" height="400" /></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7</p>
<p><strong>Reference</strong>: TFS #3560</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0033</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When user upgrades an older version to RC 3.7, RC 3.7 installer does
not accept that. 

CAUSE

In RC installer, there is a checking system to ensure only a defined
list of legacy software versions can be upgraded. When RC 3.7
installer is launched, it checks the appSettings file and if the
existing version on top of which RC 3.7 is installed has no match in
the defined list, then RC 3.7 installer stops this upgrading process. 

The supported versions are as follows: 

RC3.5 Official Release 

Resource Central 3.5.0008.0000 

RC3.5 Service Release 1 

Resource Central 3.5.0008.0000 SR1 

RC3.5 Service Release 2 

Resource Central 3.5.0008.0000 SR2 

RC3.6 Official Release 

Resource Central 3.6.0001.0017 

RC3.6 Hotfix 1 

Resource Central 3.6.0001.0018 

RC3.6 Hotfix 2 

Resource Central 3.6.0001.0018(add-in change only) 

RC3.6 Hotfix 3 

Resource Central 3.6.0001.0019 

RC3.6 Hotfix 4 

Resource Central 3.6.0002.0003 

RESOLUTION

User has to manually correct the version value in APPSETTINGS.CONFIG
file to match with the list of versions accepted by RC 3.7 installer.
By default, this file is stored at: _C:inetpubwwwrootResourceCentral_.
Open this file and correct the version value: 

PROPERTIES

APPLIES TO: RC 3.7 

REFERENCE: TFS #3560 

KNOWLEDGE BASE ID: 0033 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0033 - Unable to install RC 3.7 on top of legacy RC due to version mismatch]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">The VR_ArrivalDate should have been a system property. i.e. it should be available on property list after installation. But sometimes, with some database, it disappears.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p style="text-align: justify;">The property VR_ArivalDate is included in the Visitor details when &ldquo;Print&rdquo; function is activated (when we click &ldquo;Print Badge&rdquo; or &ldquo;Print All Badges&rdquo; buttons):</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2038%20-%20F01.jpg" alt="" width="285" height="55" /></p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2038%20-%20F02.jpg" alt="" width="306" height="65" /></p>
<p>These buttons are all available in the Visitor section.</p>
<p>It can also appear in the list of properties when user wants to add a property into a badge:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2038%20-%20F03.jpg" alt="" /></p>
<p>In order to set up this property (so that it can be available on the above list), follow these steps:</p>
<p>1. Designer &rArr;&nbsp;Properties &rArr;&nbsp;New: Create a property with details as shown in the figure below:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2038%20-%20F04.jpg" alt="" /></p>
<p>2. Run the following script in database:</p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>UPDATE [dbo].[PropertyTypes]</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;&nbsp; SET [isSystemType] = 1&nbsp;&nbsp;&nbsp;</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>&nbsp;WHERE Name = 'VR_ArivalDate'</em></span></p>
<p style="padding-left: 30px;"><span style="background-color: #ffffff;"><em>GO</em></span></p>
<p>This will update value of VR_ArivalDate in <strong>isSystemType</strong> column to &lsquo;<strong>1</strong>&rsquo;:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2038%20-%20F05.jpg" alt="" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.6 (encountered in some database)</p>
<p><strong>Fixed in:</strong> RC HF6 RC1</p>
<p><strong>Reference</strong>: TFS #4739</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0038</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

The VR_ArrivalDate should have been a system property. i.e. it should
be available on property list after installation. But sometimes, with
some database, it disappears. 

RESOLUTION

The property VR_ArivalDate is included in the Visitor details when
"Print" function is activated (when we click "Print Badge" or "Print
All Badges" buttons): 

These buttons are all available in the Visitor section. 

It can also appear in the list of properties when user wants to add a
property into a badge: 

In order to set up this property (so that it can be available on the
above list), follow these steps: 

1. Designer ⇒ Properties ⇒ New: Create a property with details as
shown in the figure below: 

2. Run the following script in database: 

_UPDATE [dbo].[PropertyTypes]_ 

_ SET [isSystemType] = 1 _ 

_ WHERE Name = 'VR_ArivalDate'_ 

_GO_ 

This will update value of VR_ArivalDate in ISSYSTEMTYPE column to '1':


PROPERTIES

APPLIES TO: RC 3.6 (encountered in some database) 

FIXED IN: RC HF6 RC1 

REFERENCE: TFS #4739 

KNOWLEDGE BASE ID: 0038 

LAST UPDATED: Feb 23, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0038 - VR_ArrivalDate property is not defaulted enabled]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>You confront the following warning dialog when installing RC on Windows 8:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2035%20-%20F01.jpg" alt="" width="652" height="239" /></p>
<h2>Cause</h2>
<p style="text-align: justify;">This happens because the setup file was downloaded from Internet, meanwhile Windows 8 has a program called SmartScreen filter to protect user from downloading or installing malware (malicious software).</p>
<h2 style="text-align: justify;">Resolution</h2>
<p style="text-align: justify;">To deal with this issue, you can select any solutions from the following list:</p>
<ol>
<li style="text-align: justify;"><strong>Disable&nbsp;SmartScreen filter</strong>: Press Windows button &rArr;&nbsp;type SmartScreen &rArr;&nbsp;select "Settings" &rArr;&nbsp;click change SmartScreen settings &rArr;&nbsp;Select Change Windows SmartScreen setting &rArr;&nbsp;select "Don't do anything".</li>
<li style="text-align: justify;"><strong>Unblock the downloaded add-in file</strong>: Right click the file, select "Properties"&nbsp;and press "Unblock".</li>
<li style="text-align: justify;"><strong>Just click "Run anyway"</strong>.</li>
</ol>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>Add-in version: ResourceCentralAddin2010And2013.64bitv3.09.0004</p>
<p><strong>Reference</strong>: TFS #1406</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0035</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

You confront the following warning dialog when installing RC on
Windows 8: 

CAUSE

This happens because the setup file was downloaded from Internet,
meanwhile Windows 8 has a program called SmartScreen filter to protect
user from downloading or installing malware (malicious software). 

RESOLUTION

To deal with this issue, you can select any solutions from the
following list: 

 	* DISABLE SMARTSCREEN FILTER: Press Windows button ⇒ type
SmartScreen ⇒ select "Settings" ⇒ click change SmartScreen
settings ⇒ Select Change Windows SmartScreen setting ⇒ select
"Don't do anything".
 	* UNBLOCK THE DOWNLOADED ADD-IN FILE: Right click the file, select
"Properties" and press "Unblock".
 	* JUST CLICK "RUN ANYWAY".

PROPERTIES

APPLIES TO: Add-in version:
ResourceCentralAddin2010And2013.64bitv3.09.0004 

REFERENCE: TFS #1406 

KNOWLEDGE BASE ID: 0035 

LAST UPDATED: Feb 23, 2016 

 ]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0035 - Warning dialog appears when installing RC on Windows 8]]></subject>
<isedited><![CDATA[1]]></isedited>
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<contents><![CDATA[<h2>Summary</h2>
<p>Some special texts/characters have been tested to prove that they have not been supported in Resource Central system. The list of these texts/characters is as follows:</p>
<table class="MsoTableGrid" style="background: #D9D9D9; mso-background-themecolor: background1; mso-background-themeshade: 217; border-collapse: collapse; mso-table-layout-alt: fixed; border: none; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-insideh: .5pt solid white; mso-border-insideh-themecolor: background1; mso-border-insidev: .5pt solid white; mso-border-insidev-themecolor: background1;" border="1" width="0" cellspacing="0" cellpadding="0">
<tbody>
<tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; height: 37.45pt;">
<td style="width: 103.25pt; border: solid white 1.0pt; mso-border-themecolor: background1; mso-border-alt: solid white .5pt; background: #A6A6A6; mso-background-themecolor: background1; mso-background-themeshade: 166; padding: 0in 5.4pt 0in 5.4pt; height: 37.45pt;" width="120">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><strong><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Text/Character</span></strong></p>
</td>
<td style="width: 81.0pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-left: none; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; background: #A6A6A6; mso-background-themecolor: background1; mso-background-themeshade: 166; padding: 0in 5.4pt 0in 5.4pt; height: 37.45pt;" width="104">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><strong><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Where does the text/character appear?</span></strong></p>
</td>
<td style="width: .75in; border: solid white 1.0pt; mso-border-themecolor: background1; border-left: none; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; background: #A6A6A6; mso-background-themecolor: background1; mso-background-themeshade: 166; padding: 0in 5.4pt 0in 5.4pt; height: 37.45pt;" width="123">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><strong><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-ansi-language: DA; mso-bidi-language: UG-CN;">RC version</span></strong></p>
</td>
<td style="width: 63.0pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-left: none; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; background: #A6A6A6; mso-background-themecolor: background1; mso-background-themeshade: 166; padding: 0in 5.4pt 0in 5.4pt; height: 37.45pt;" width="80">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><strong><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Reference in TFS</span></strong></p>
</td>
<td style="width: 149.3pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-left: none; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; background: #A6A6A6; mso-background-themecolor: background1; mso-background-themeshade: 166; padding: 0in 5.4pt 0in 5.4pt; height: 37.45pt;" width="174">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><strong><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Description of the referred work item(s) in TFS</span></strong></p>
</td>
</tr>
<tr style="mso-yfti-irow: 1; height: 66.35pt;">
<td style="width: 103.25pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt; height: 66.35pt;" width="120">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">: ;</span></p>
</td>
<td style="width: 81.0pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 66.35pt;" width="104">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Name of Attendee</span></p>
</td>
<td style="width: .75in; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 66.35pt;" width="123">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">RC3.7.0010.0020; Addinv3.14.0011</span></p>
</td>
<td style="width: 63.0pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 66.35pt;" width="80">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">8730</span></p>
</td>
<td style="width: 149.3pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 66.35pt;" width="174">
<p class="MsoListParagraphCxSpFirst" style="mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1; margin: 4.0pt 0in 2.0pt .25in;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">1.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Place a normal or recurring order</span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1; margin: 4.0pt 0in 2.0pt .25in;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">2.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Fill valid data AND fill "~@^*+=|\{}[]:;"'&lt;&gt;,./? # $ % &amp; ( ) - _" for Attendee Title and/ or Attendee Name.</span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1; margin: 4.0pt 0in 2.0pt .25in;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">3.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Send Order</span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1; margin: 4.0pt 0in 2.0pt .25in;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">4.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">From Navigation Pane: Click Order Form</span></p>
<p class="MsoListParagraphCxSpLast" style="mso-add-space: auto; text-indent: -.25in; mso-list: l0 level1 lfo1; margin: 4.0pt 0in 2.0pt .25in;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">5.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">=&gt; Shows a blank page.</span></p>
</td>
</tr>
<tr style="mso-yfti-irow: 2; height: 62.8pt;">
<td style="width: 103.25pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt; height: 62.8pt;" width="120">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Texts/characters used in HTML code or JavaScript.</span></p>
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Note: <span style="color: black;">Dot (.), Underline (_), Hyphen (-) are supported.</span></span></p>
</td>
<td style="width: 81.0pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 62.8pt;" width="104">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Group name</span></p>
</td>
<td style="width: .75in; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 62.8pt;" width="123">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">RC 3.8 HF3 RC5</span></p>
</td>
<td style="width: 63.0pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 62.8pt;" width="80">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">50585</span></p>
</td>
<td style="width: 149.3pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 62.8pt;" width="174">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">In the field &ldquo;Items group&rdquo; (Varegruppe) it gives an error, if the group name contains special characters, when you want to save. </span></p>
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">The message says &ldquo;Group name may not contain special characters&rdquo;.</span></p>
</td>
</tr>
<tr style="mso-yfti-irow: 3; height: 64.05pt;">
<td style="width: 103.25pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt; height: 64.05pt;" width="120">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-ansi-language: DA; mso-bidi-language: UG-CN;">;</span></p>
</td>
<td style="width: 81.0pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 64.05pt;" width="104">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Resource name, location name</span></p>
</td>
<td style="width: .75in; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 64.05pt;" width="123">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">RC3.8 HF4</span></p>
</td>
<td style="width: 63.0pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 64.05pt;" width="80">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">63525</span></p>
</td>
<td style="width: 149.3pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 64.05pt;" width="174">
<p class="MsoListParagraphCxSpFirst" style="margin-left: 15.95pt; mso-add-space: auto; text-indent: -.25in; mso-list: l1 level1 lfo2;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">1.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">VR name contains semi colon (e.g. "Res1; Res2 (VR Location Device)"</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 15.95pt; mso-add-space: auto; text-indent: -.25in; mso-list: l1 level1 lfo2;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">2.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">In Outlook, create a reservation containing that VR and a normal resource</span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left: 15.95pt; mso-add-space: auto; text-indent: -.25in; mso-list: l1 level1 lfo2;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-fareast-language: EN-US; mso-bidi-language: UG-CN;">3.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Save and Close &rarr;</span><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">&nbsp;In [Location] field, VR name displays incorrectly.</span></p>
</td>
</tr>
<tr style="mso-yfti-irow: 4; mso-yfti-lastrow: yes; height: 42.5pt;">
<td style="width: 103.25pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt; height: 42.5pt;" width="120">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Dot (.)</span></p>
</td>
<td style="width: 81.0pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 42.5pt;" width="104">
<p class="MsoNormal" style="margin: 4.0pt 0in 2.0pt 0in;"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Number field of property</span></p>
</td>
<td style="width: .75in; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 42.5pt;" width="123">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">RC 4.0+</span></p>
</td>
<td style="width: 63.0pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 42.5pt;" width="80">
<p class="MsoNormal" style="text-align: center; margin: 4.0pt 0in 2.0pt 0in;" align="center"><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">171462</span></p>
</td>
<td style="width: 149.3pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 42.5pt;" width="174">
<p class="MsoListParagraphCxSpFirst" style="margin-left: 15.65pt; mso-add-space: auto; text-indent: -.25in; mso-list: l2 level1 lfo3;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">1.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Create a property with number like 'External.Visitor' </span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left: 15.65pt; mso-add-space: auto; text-indent: -.25in; mso-list: l2 level1 lfo3;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">2.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Insert property into the form with field type as radio buttons or lookup button. </span></p>
<p class="MsoListParagraphCxSpLast" style="margin-left: 15.65pt; mso-add-space: auto; text-indent: -.25in; mso-list: l2 level1 lfo3;"><!-- [if !supportLists]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">3.<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;">Save form&nbsp;</span><span lang="DA" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black; mso-ansi-language: DA; mso-bidi-language: UG-CN;"><span style="font-size: 13.3333px;">&rarr;&nbsp;</span>Bug: Could not save the form</span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>These have been confirmed as defects and will be reviewed for solutions.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Reference</strong>: TFS #1837, 50585; 63525; 171462</p>
<p><strong>Knowledge base ID</strong>: 0004</p>
<p><strong>Last updated:</strong>&nbsp;Aug 02, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Some special texts/characters have been tested to prove that they have
not been supported in Resource Central system. The list of these
texts/characters is as follows: 

TEXT/CHARACTER 

WHERE DOES THE TEXT/CHARACTER APPEAR? 

RC VERSION 

REFERENCE IN TFS 

DESCRIPTION OF THE REFERRED WORK ITEM(S) IN TFS 

: ; 

Name of Attendee 

RC3.7.0010.0020; Addinv3.14.0011 

8730 

1. Place a normal or recurring order 

2. Fill valid data AND fill "~@^*+=|{}[]:;"'<>,./? # $ % & ( ) - _"
for Attendee Title and/ or Attendee Name. 

3. Send Order 

4. From Navigation Pane: Click Order Form 

5. => Shows a blank page. 

Texts/characters used in HTML code or JavaScript. 

Note: Dot (.), Underline (_), Hyphen (-) are supported. 

Group name 

RC 3.8 HF3 RC5 

50585 

In the field "Items group" (Varegruppe) it gives an error, if the
group name contains special characters, when you want to save. 

The message says "Group name may not contain special characters". 

; 

Resource name, location name 

RC3.8 HF4 

63525 

1. VR name contains semi colon (e.g. "Res1; Res2 (VR Location Device)"


2. In Outlook, create a reservation containing that VR and a normal
resource 

3. Save and Close → In [Location] field, VR name displays
incorrectly. 

Dot (.) 

Number field of property 

RC 4.0+ 

171462 

1. Create a property with number like 'External.Visitor' 

2. Insert property into the form with field type as radio buttons or
lookup button. 

3. Save form → Bug: Could not save the form 

RESOLUTION

These have been confirmed as defects and will be reviewed for
solutions. 

PROPERTIES

REFERENCE: TFS #1837, 50585; 63525; 171462 

KNOWLEDGE BASE ID: 0004 

LAST UPDATED: Aug 02, 2018]]></contentstext>
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<contents><![CDATA[<h3>&nbsp;</h3>
<h2 style="color: #0264b2;"><strong>Virtual Resources</strong></h2>
<p>Booking of Virtual Resources are not supported in this revision of the Resource Booking Web App.&nbsp;</p>
<hr />
<h2>&nbsp;</h2>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[ 

VIRTUAL RESOURCES

Booking of Virtual Resources are not supported in this revision of the
Resource Booking Web App. 
-------------------------

 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p><span lang="EN-GB">In a hybrid environment, when you insert the account details for the office 365 connection&nbsp;</span></p>
<p><span lang="EN-GB"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB%20163%20-%20F1.jpg" alt="" width="561" height="512" /></span></p>
<p>and click [<strong>Test configuration</strong>] button in RealTime Manager, an issue occurs:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RTS/KB%20163%20-%20F2.jpg" alt="" width="452" height="356" /></p>
<h2>Cause</h2>
<p>The account (mentioned above) is created in Active Directory with Impersonation right. In a hybrid Exchange setup with Office 365, Exchange Impersonation cannot be extended throughout Exchange environments. So in this case the account does not have sufficient right.</p>
<p>If the account is created in cloud with impersonation right, it will work.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>Create an account &ldquo;in cloud&rdquo; and grant it the impersonation right.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RTS</p>
<p><strong>Reference</strong>: TFS #35106</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0163</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

In a hybrid environment, when you insert the account details for the
office 365 connection 

and click [TEST CONFIGURATION] button in RealTime Manager, an issue
occurs: 

CAUSE

The account (mentioned above) is created in Active Directory with
Impersonation right. In a hybrid Exchange setup with Office 365,
Exchange Impersonation cannot be extended throughout Exchange
environments. So in this case the account does not have sufficient
right. 

If the account is created in cloud with impersonation right, it will
work. 

RESOLUTION

Create an account "in cloud" and grant it the impersonation right. 

PROPERTIES

APPLIES TO: All versions of RTS 

REFERENCE: TFS #35106 

KNOWLEDGE BASE ID: 0163 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>This issue can be seen when you book a virtual resource, and the issues that occur are as follows:</p>
<ol>
<li>Instead of one order, RC creates a certain number of orders in correspondence with the number of resources included in the virtual resource.</li>
<li>Items and properties in the order are not inserted into the Database.</li>
<li>Service Providers do not receive notification emails.</li>
</ol>
<p>If you check in the Database (Reservations table) you can find that the value for Attendee column is NULL.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>Normally, when an appointment is created, display names of all participants are added as an additional property by Exchange. But for this case, Exchange inserts the email addresses of all participants were instead. This led to the fact that RTS cannot insert correct data into RC Database.</p>
<p>&nbsp;</p>
<h2>Affected products</h2>
<p>The defect is confirmed in RC 3.7 and RC 3.7.10</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>RC 3.7 and RC 3.7.10 customers can upgrade to RC 3.7.10 SR2 to fix the described issue. In this recommended version, the dependence on Attendee column (filled by RTS) has been eliminated.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7, RC 3.7.10</p>
<p><strong>Fixed in:</strong> RC 3.7.10 SR2</p>
<p><strong>Reference</strong>: TFS #13362</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0099</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

This issue can be seen when you book a virtual resource, and the
issues that occur are as follows: 

 	* Instead of one order, RC creates a certain number of orders in
correspondence with the number of resources included in the virtual
resource.
 	* Items and properties in the order are not inserted into the
Database.
 	* Service Providers do not receive notification emails.

If you check in the Database (Reservations table) you can find that
the value for Attendee column is NULL. 

CAUSE

Normally, when an appointment is created, display names of all
participants are added as an additional property by Exchange. But for
this case, Exchange inserts the email addresses of all participants
were instead. This led to the fact that RTS cannot insert correct data
into RC Database. 

AFFECTED PRODUCTS

The defect is confirmed in RC 3.7 and RC 3.7.10 

RESOLUTION

RC 3.7 and RC 3.7.10 customers can upgrade to RC 3.7.10 SR2 to fix the
described issue. In this recommended version, the dependence on
Attendee column (filled by RTS) has been eliminated. 

PROPERTIES

APPLIES TO: RC 3.7, RC 3.7.10 

FIXED IN: RC 3.7.10 SR2 

REFERENCE: TFS #13362 

KNOWLEDGE BASE ID: 0099 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<h5>&nbsp;</h5>
<h2 style="color: #0264b2;">Service Account&nbsp;</h2>
<table style="width: 633px; height: 100px;" border="10" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td>&nbsp;<strong>No.</strong></td>
<td><strong>Check list</strong></td>
<td><strong>References</strong></td>
</tr>
<tr>
<td style="text-align: center;"><strong>1</strong></td>
<td>Create a service account (our suggestion is <strong>RCadmin</strong>) in Office 365 Cloud admin interface</td>
<td>
<ul>
<li>RCadmin needs to have a mailbox</li>
<li>RCadmin is not allowed to be hidden in the Global Address List</li>
<li>RCadmin must be added to the &ldquo;Global administrator&rdquo; group in office 365 (this particular right can be removed after configuration).</li>
</ul>
</td>
</tr>
<tr>
<td style="text-align: center;"><strong>2</strong></td>
<td>Grant &ldquo;Send As&rdquo; rights to resources for <strong>RCadmin</strong> account</td>
<td>Grant RCadmin send as rights to each resource mailbox, either though EMC or through Exchange Shell. Refer to this <span style="text-decoration: underline;"><strong><a href="https://technet.microsoft.com/en-us/library/bb676368(v=exchg.141).aspx"><span lang="EN-GB">article</span></a></strong></span> for more details.</td>
</tr>
<tr>
<td style="text-align: center;"><strong>3</strong></td>
<td>Configure impersonation for <strong>RCadmin</strong> account</td>
<td>Refer to <span style="text-decoration: underline;"><strong><a href="https://msdn.microsoft.com/en-us/library/office/dn722376(v=exchg.150).aspx"><span lang="EN-GB">this article</span></a></strong></span> to know how to configure impersonation.</td>
</tr>
</tbody>
</table>
<h2>&nbsp;</h2>
<h2 style="color: #0264b2;">Resource Central (RC)&nbsp;</h2>
<table style="width: 633px; height: 100px;" border="10" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td>&nbsp;<strong>No.</strong></td>
<td><strong>Check list</strong></td>
<td><strong>References</strong></td>
</tr>
<tr>
<td style="text-align: center;"><strong>1</strong></td>
<td>Prepare server</td>
<td>Refer to <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/508/2/system-requirements-for-resource-central"><span lang="EN-GB">this article</span></a></strong></span> for more details.</td>
</tr>
<tr>
<td style="text-align: center;"><strong>2</strong></td>
<td>Enable required roles and features on the new server</td>
<td>
<p>Under Web Server</p>
<p>Under Management Tools: <br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Console<br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS 6 Management Compatibility<br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Scripts and Tools</p>
<p>Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Common http Features:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Static Content<br /> <br /> Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Application Development:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .net Extensibility 3.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .net Extensibility 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ASP<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ASP.NET 3.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ASP.NET 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Extensions<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Filters</p>
</td>
</tr>
<tr>
<td style="text-align: center;"><strong>3</strong></td>
<td>Resource and facility mailboxes</td>
<td>All the resource and facility mailboxes should be added to a distribution list.</td>
</tr>
<tr>
<td style="text-align: center;"><strong>4</strong></td>
<td>Install pre-requisite softwares</td>
<td>
<p><strong>Microsoft SQL Server 2005 Backward Compatibility Components</strong></p>
<p>Download and install &ldquo;Microsoft SQL Server 2005 Backward Compatibility Components&rdquo; on the RC Web Server (choose only to install SQL Distributed Management Objects (SQL-DMO)):<br /> <span style="text-decoration: underline;"><strong><a href="http://filetransfer.add-on.com/message/T0Q0Aj1qnFY0dklhZfcCiI">http://filetransfer.add-on.com/message/T0Q0Aj1qnFY0dklhZfcCiI</a></strong></span></p>
<p>&nbsp;</p>
<p><strong>Microsoft SQL Server</strong></p>
<p>Information about Microsoft SQL Server is available <span style="text-decoration: underline;"><strong><a href="http://www.microsoft.com/sql/default.mspx">here</a></strong></span>.</p>
<p><strong>Note</strong></p>
<ul>
<li>The SQL server should be in mixed mode (Windows Authentication and SQL Server Authentication).</li>
<li>SQL account must have sysadmin rights.</li>
<li>We support SQL 2008, SQL 2008 R2 and SQL 2012.</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">RealTime Service (RTS)&nbsp;</h2>
<table style="width: 633px; height: 100px;" border="10" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td><strong>No.</strong></td>
<td><strong>Checklist</strong></td>
<td><strong>References</strong></td>
</tr>
<tr>
<td style="text-align: center;"><strong>1</strong></td>
<td>Prepare server</td>
<td>Refer to <span style="text-decoration: underline;"><strong><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/102/1/realtime-service-6-installation-guide"><span lang="EN-GB">RTS Installation Guide</span></a></strong></span> for more details.</td>
</tr>
<tr>
<td style="text-align: center;"><strong>2</strong></td>
<td>Check your platform</td>
<td>
<p>Supported platforms are as follows:</p>
<ul>
<li>Office 365 Business Essentials</li>
<li>Office 365 Business Premium</li>
<li>Office 365 Enterprise E1</li>
<li>Office 365 Education E1</li>
<li>Office 365 Government E1</li>
<li>Office 365 Enterprise E3</li>
<li>Office 365 Education E3</li>
<li>Office 365 Government E3</li>
<li>Office 365 Enterprise E4</li>
<li>Office 365 Education E4</li>
<li>Office 365 Government E4</li>
</ul>
</td>
</tr>
<tr>
<td style="text-align: center;"><strong>3</strong></td>
<td>Install prerequisites</td>
<td>
<p>Microsoft Online Services Sign-In Assistant<strong> (</strong><strong><a href="http://www.microsoft.com/en-us/download/details.aspx?id=39267">Download link</a>)</strong></p>
<p>Windows Azure Active Directory Module<strong> (</strong><strong><a href="http://go.microsoft.com/fwlink/p/?linkid=236297">Download link</a>)</strong></p>
</td>
</tr>
<tr>
<td style="text-align: center;"><strong>4</strong></td>
<td>Enable firewall exceptions</td>
<td>Refer to this <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/292/0/inbound-and-outbound-realtime-service-rts-ports-and-needed-ip-addresses"><span lang="EN-GB">article</span></a></strong></span> for more details.</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong>&nbsp;RC. 3.7.10</p>
<p><strong>Reference</strong>: TFS #34947</p>
<p><strong>Knowledge base ID</strong>: 0167</p>
<p><strong>Last updated:</strong>&nbsp;Apr 15, 2016</p>]]></contents>
<contentstext><![CDATA[ 

SERVICE ACCOUNT 

 		 NO.
 		CHECK LIST
 		REFERENCES

 		1
 		Create a service account (our suggestion is RCADMIN) in Office 365
Cloud admin interface

 	* RCadmin needs to have a mailbox
 	* RCadmin is not allowed to be hidden in the Global Address List
 	* RCadmin must be added to the "Global administrator" group in
office 365 (this particular right can be removed after configuration).

 		2
 		Grant "Send As" rights to resources for RCADMIN account
 		Grant RCadmin send as rights to each resource mailbox, either
though EMC or through Exchange Shell. Refer to this ARTICLE
[HTTPS://TECHNET.MICROSOFT.COM/EN-US/LIBRARY/BB676368(V=EXCHG.141).ASPX]
for more details.

 		3
 		Configure impersonation for RCADMIN account
 		Refer to THIS ARTICLE
[HTTPS://MSDN.MICROSOFT.COM/EN-US/LIBRARY/OFFICE/DN722376(V=EXCHG.150).ASPX]
to know how to configure impersonation.

 

RESOURCE CENTRAL (RC) 

 		 NO.
 		CHECK LIST
 		REFERENCES

 		1
 		Prepare server
 		Refer to THIS ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/508/2/SYSTEM-REQUIREMENTS-FOR-RESOURCE-CENTRAL]
for more details.

 		2
 		Enable required roles and features on the new server

Under Web Server 

Under Management Tools: 
 IIS Management Console
 IIS 6 Management Compatibility
 IIS Management Scripts and Tools 

Under Web Server
 Under Common http Features:
 Static Content

 Under Web Server
 Under Application Development:
 .net Extensibility 3.5
 .net Extensibility 4.5
 ASP
 ASP.NET 3.5
 ASP.NET 4.5
 ISAPI Extensions
 ISAPI Filters 

 		3
 		Resource and facility mailboxes
 		All the resource and facility mailboxes should be added to a
distribution list.

 		4
 		Install pre-requisite softwares

MICROSOFT SQL SERVER 2005 BACKWARD COMPATIBILITY COMPONENTS 

Download and install "Microsoft SQL Server 2005 Backward Compatibility
Components" on the RC Web Server (choose only to install SQL
Distributed Management Objects (SQL-DMO)):
 HTTP://FILETRANSFER.ADD-ON.COM/MESSAGE/T0Q0AJ1QNFY0DKLHZFCCII
[HTTP://FILETRANSFER.ADD-ON.COM/MESSAGE/T0Q0AJ1QNFY0DKLHZFCCII] 

MICROSOFT SQL SERVER 

Information about Microsoft SQL Server is available HERE
[HTTP://WWW.MICROSOFT.COM/SQL/DEFAULT.MSPX]. 

NOTE 

 	* The SQL server should be in mixed mode (Windows Authentication and
SQL Server Authentication).
 	* SQL account must have sysadmin rights.
 	* We support SQL 2008, SQL 2008 R2 and SQL 2012.

REALTIME SERVICE (RTS) 

 		NO.
 		CHECKLIST
 		REFERENCES

 		1
 		Prepare server
 		Refer to RTS INSTALLATION GUIDE
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/102/1/REALTIME-SERVICE-6-INSTALLATION-GUIDE]
for more details.

 		2
 		Check your platform

Supported platforms are as follows: 

 	* Office 365 Business Essentials
 	* Office 365 Business Premium
 	* Office 365 Enterprise E1
 	* Office 365 Education E1
 	* Office 365 Government E1
 	* Office 365 Enterprise E3
 	* Office 365 Education E3
 	* Office 365 Government E3
 	* Office 365 Enterprise E4
 	* Office 365 Education E4
 	* Office 365 Government E4

 		3
 		Install prerequisites

Microsoft Online Services Sign-In Assistant (DOWNLOAD LINK
[HTTP://WWW.MICROSOFT.COM/EN-US/DOWNLOAD/DETAILS.ASPX?ID=39267]) 

Windows Azure Active Directory Module (DOWNLOAD LINK
[HTTP://GO.MICROSOFT.COM/FWLINK/P/?LINKID=236297]) 

 		4
 		Enable firewall exceptions
 		Refer to this ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/292/0/INBOUND-AND-OUTBOUND-REALTIME-SERVICE-RTS-PORTS-AND-NEEDED-IP-ADDRESSES]
for more details.

PROPERTIES

APPLIES TO: RC. 3.7.10 

REFERENCE: TFS #34947 

KNOWLEDGE BASE ID: 0167 

LAST UPDATED: Apr 15, 2016]]></contentstext>
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<contents><![CDATA[<p>Administrator Guide for Resource Central ver. 3.8 document revision 51 is available in pdf format below.&nbsp;&nbsp;</p>]]></contents>
<contentstext><![CDATA[Administrator Guide for Resource Central ver. 3.8 document revision 51
is available in pdf format below. ]]></contentstext>
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is available in pdf format below. ]]></contentstext>
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<contents><![CDATA[<p>8Parameter&nbsp;Guide for Resource Central ver. 3.8 document version 3.54 is available in pdf format below. &nbsp;</p>]]></contents>
<contentstext><![CDATA[8Parameter Guide for Resource Central ver. 3.8 document version 3.54
is available in pdf format below. ]]></contentstext>
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<contents><![CDATA[<p>Service Provider Guide for Resource Central ver. 3.8 document revision 4 is available in pdf format below. &nbsp;</p>]]></contents>
<contentstext><![CDATA[Service Provider Guide for Resource Central ver. 3.8 document revision
4 is available in pdf format below. ]]></contentstext>
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<contents><![CDATA[<p>Shared Order User&nbsp;Guide for Resource Central ver. 3.8 document revision 1.8 is available in pdf format below. &nbsp;</p>]]></contents>
<contentstext><![CDATA[Shared Order User Guide for Resource Central ver. 3.8 document
revision 1.8 is available in pdf format below. ]]></contentstext>
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<contents><![CDATA[<p>User Guide for Resource Central ver. 3.8 document revision 4 is available in pdf format below. &nbsp;</p>]]></contents>
<contentstext><![CDATA[User Guide for Resource Central ver. 3.8 document revision 4 is
available in pdf format below. ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">If organizer changes time (which can be done by dragging the appointment around the calendar) of an instance before opening ResourceFinder (RF), Resource Central cannot know which instance is currently opened.</p>
<p style="text-align: justify;">If he wants to change the order/resource and meeting time of that instance, he should open RF first then change the instance's order/resource. After finishing with those steps, he can change the instance's meeting time (via RF or Appointment window) and send update for that instance.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2>Resolution</h2>
<p style="text-align: justify;">This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Fixed in:&nbsp;</strong>Add-in 4.00.0084</p>
<p><strong>Reference</strong>: TFS #23079</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0158</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

If organizer changes time (which can be done by dragging the
appointment around the calendar) of an instance before opening
ResourceFinder (RF), Resource Central cannot know which instance is
currently opened. 

If he wants to change the order/resource and meeting time of that
instance, he should open RF first then change the instance's
order/resource. After finishing with those steps, he can change the
instance's meeting time (via RF or Appointment window) and send update
for that instance. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.8 

FIXED IN: Add-in 4.00.0084 

REFERENCE: TFS #23079 

KNOWLEDGE BASE ID: 0158 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0158 - Updating one instance of a recurring meeting outside ResourceFinder is not supported]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p style="text-align: justify;">The limitation of booking recurring meetings with Shared Order Form (SOF) can be seen with the following example:</p>
<p style="text-align: justify;">Book a new recurring reservation containing orders with resource10 and resource4.</p>
<ul style="text-align: justify;">
<li>Open the series, add resource5 and resource6 (using the same SOF) and resource7 (using a different SOF).</li>
<li>Open the 1<sup>st</sup> instance and remove resource10</li>
<li>Open the 2<sup>nd</sup> instance and remove resource10, resource4</li>
<li>Open the 3<sup>rd</sup> instance and remove resource10, resource4 and resource5</li>
<li>Open the series again and remove resource6</li>
</ul>
<p style="text-align: justify;">After this, it can be seen that order for the 3<sup>rd</sup> instance is cancelled but no Cancelled Order email is sent.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p style="text-align: justify;">If you remove a resource in all instances of the series (by removing it instance by instance), Outlook still considers that resource as a part of the series. So when you send update for the series, Resource Central will wait for that resource's notification but that notification will never come &rarr;&nbsp;no Cancelled Order email is sent. This is a technical limitation.</p>
<p>&nbsp;</p>
<h2>Workaround</h2>
<p style="text-align: justify;">If you want to remove a resource from all instances, you should do it by removing the resource from the series. Do not open all instances one by one to remove the resource, which can prevent the issue from occurring.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #35068</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0164</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The limitation of booking recurring meetings with Shared Order Form
(SOF) can be seen with the following example: 

Book a new recurring reservation containing orders with resource10 and
resource4. 

 	* Open the series, add resource5 and resource6 (using the same SOF)
and resource7 (using a different SOF).
 	* Open the 1st instance and remove resource10
 	* Open the 2nd instance and remove resource10, resource4
 	* Open the 3rd instance and remove resource10, resource4 and
resource5
 	* Open the series again and remove resource6

After this, it can be seen that order for the 3rd instance is
cancelled but no Cancelled Order email is sent. 

CAUSE

If you remove a resource in all instances of the series (by removing
it instance by instance), Outlook still considers that resource as a
part of the series. So when you send update for the series, Resource
Central will wait for that resource's notification but that
notification will never come → no Cancelled Order email is sent.
This is a technical limitation. 

WORKAROUND

If you want to remove a resource from all instances, you should do it
by removing the resource from the series. Do not open all instances
one by one to remove the resource, which can prevent the issue from
occurring. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #35068 

KNOWLEDGE BASE ID: 0164 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0164 - Limitation of recurring booking with Shared Order Form]]></subject>
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<contents><![CDATA[<p>&nbsp;The following documents&nbsp;are available in pdf format.&nbsp;&nbsp;</p>
<ul>
<li>New features in 3.8</li>
<li>New features in 3.8 SR1</li>
<li>New features in 3.8 SR2</li>
</ul>]]></contents>
<contentstext><![CDATA[ The following documents are available in pdf format. 

 	* New features in 3.8
 	* New features in 3.8 SR1
 	* New features in 3.8 SR2

]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">This issue often occurs when there is something wrong in the configuration, so that the connection is lost and no emails are sent. When it occurs, if you check the log file (stored at: <strong><em>C:\ProgramData\Add-On Products\Resource Central\Logs\RC Synchronize Service</em></strong>), you can find the following:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F01.jpg" alt="" width="546" height="301" /></p>
<p style="text-align: justify;">And if you check the database, the SMTPErrorMessage column in Mails table might have data as in the following figure:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F02.jpg " alt="" width="683" height="165" /></p>
<h2>Resolution</h2>
<p style="text-align: justify;">To prevent it from occurring, you should check the following:</p>
<ul style="text-align: justify;">
<li>Make sure that the configured DB in RealTime Service is the same as the DB in RC.</li>
<li>Make sure that we configured basic parameters: RTS Service Endpoint, System Email.</li>
<li>Make sure that the new reservation is created in the Reservations table.</li>
<li>Make sure that the sync service is started.</li>
</ul>
<p style="text-align: justify;">&nbsp;</p>
<h2 style="text-align: justify;">Additional Information</h2>
<p style="text-align: justify;">This is the diagram that illustrates the flow from user booking a reservation to emails being sent:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F03.jpg " alt="" width="573" height="674" /></p>
<p style="text-align: justify;">1. &nbsp;User books a reservation in Outlook</p>
<p style="text-align: justify;">2. &nbsp;Data is synchronized from Exchange Server to RealTime Service (RTS)</p>
<p style="text-align: justify;">3a. RTS sync data to Reservations table</p>
<p style="text-align: justify;">3b. RTS sync data to PublicQueue in SQL Service Broker</p>
<p style="text-align: justify;">4. &nbsp;Sync Service is informed by Service Broker that there is a change in the database</p>
<p style="text-align: justify;">5. &nbsp;Sync Service sync data from Reservations table to EmailQueues table.</p>
<p style="text-align: justify;"><strong><em>6. &nbsp;RC Sync Service pushes mails from EmailQueues table to RTS and calls RTS Calendar Service to notify of the mails.</em></strong></p>
<p style="text-align: justify;">7a. If mails are successfully sent, Sync Service updates Mails table with data from EmailQueues table.</p>
<p style="text-align: justify;">7b. If mails cannot be sent, Sync Service will attempt to resend the emails by calling RTS. Which emails will be resent depends on value of parameters <strong>ResendEmail.Attempts </strong>and <strong>ResendEmail.Interval</strong>. After some attempts:</p>
<p style="text-align: justify;">--&gt;&nbsp;If mails are successfully sent: Go back to <strong>Step 7a</strong>.</p>
<p style="text-align: justify;">--&gt; If mails are NOT sent: Go back to <strong>Step 7b</strong>. When the emails are resent for several predefined attempts without success, Sync Service updates SMTPErrorMessage column in Mails table with an error message.</p>
<p style="text-align: justify;">8. &nbsp;RTS Calendar Service sends mails.</p>
<p style="text-align: justify;"><span style="background-color: #ffff00;"><strong>Note</strong>:</span> Log messages in each situation can be seen in Event Viewer (remember to set log level to DEBUG in RC Configuration Tool):</p>
<p style="text-align: justify;"><strong>Mails are successfully sent:</strong></p>
<p style="text-align: justify;">1. Notification from Service Broker is received (<strong>step 4</strong> in the diagram):</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F04.jpg " alt="" width="603" height="84" /></p>
<p style="text-align: justify;">2. Synchronization of reservation is started (<strong>step 5 </strong>in the diagram):</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F05.jpg " alt="" width="602" height="88" /></p>
<p style="text-align: justify;">3. Synchronization of reservation is done (<strong>step 5 </strong>in the diagram):</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F06.jpg " alt="" width="600" height="92" /></p>
<p style="text-align: justify;">4. Email creation is started (<strong>step 5 </strong>in the diagram):</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F07.jpg " alt="" width="599" height="138" /></p>
<p>5. Email creation is done (<strong>step 5 </strong>in the diagram):</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F08.jpg " alt="" width="602" height="116" /></p>
<p>6. Email is read from EmailQueues table (<strong>step 6 </strong>in the diagram):</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F09.jpg " alt="" width="601" height="68" /></p>
<p>7. Email is sent successfully by RTS (<strong>step 7a </strong>in the diagram):</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F10.jpg " alt="" width="602" height="143" /></p>
<p>8. Email is saved into Mails table (<strong>step 7a </strong>in the diagram):</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F11.jpg " alt="" width="601" height="143" /></p>
<p><strong>Mails cannot be sent </strong>(<strong>step 7b </strong>in the diagram):</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20133%20-%20F12.jpg " alt="" width="604" height="114" /></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #19780</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0133</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

This issue often occurs when there is something wrong in the
configuration, so that the connection is lost and no emails are sent.
When it occurs, if you check the log file (stored at:
_C:PROGRAMDATAADD-ON PRODUCTSRESOURCE CENTRALLOGSRC SYNCHRONIZE
SERVICE_), you can find the following: 

And if you check the database, the SMTPErrorMessage column in Mails
table might have data as in the following figure: 

RESOLUTION

To prevent it from occurring, you should check the following: 

 	* Make sure that the configured DB in RealTime Service is the same
as the DB in RC.
 	* Make sure that we configured basic parameters: RTS Service
Endpoint, System Email.
 	* Make sure that the new reservation is created in the Reservations
table.
 	* Make sure that the sync service is started.

ADDITIONAL INFORMATION

This is the diagram that illustrates the flow from user booking a
reservation to emails being sent: 

1. User books a reservation in Outlook 

2. Data is synchronized from Exchange Server to RealTime Service (RTS)


3a. RTS sync data to Reservations table 

3b. RTS sync data to PublicQueue in SQL Service Broker 

4. Sync Service is informed by Service Broker that there is a change
in the database 

5. Sync Service sync data from Reservations table to EmailQueues
table. 

_6.  RC SYNC SERVICE PUSHES MAILS FROM EMAILQUEUES TABLE TO RTS AND
CALLS RTS CALENDAR SERVICE TO NOTIFY OF THE MAILS._ 

7a. If mails are successfully sent, Sync Service updates Mails table
with data from EmailQueues table. 

7b. If mails cannot be sent, Sync Service will attempt to resend the
emails by calling RTS. Which emails will be resent depends on value of
parameters RESENDEMAIL.ATTEMPTS and RESENDEMAIL.INTERVAL. After some
attempts: 

--> If mails are successfully sent: Go back to STEP 7A. 

--> If mails are NOT sent: Go back to STEP 7B. When the emails are
resent for several predefined attempts without success, Sync Service
updates SMTPErrorMessage column in Mails table with an error message. 

8. RTS Calendar Service sends mails. 

NOTE: Log messages in each situation can be seen in Event Viewer
(remember to set log level to DEBUG in RC Configuration Tool): 

MAILS ARE SUCCESSFULLY SENT: 

1. Notification from Service Broker is received (STEP 4 in the
diagram): 

2. Synchronization of reservation is started (STEP 5 in the diagram): 

3. Synchronization of reservation is done (STEP 5 in the diagram): 

4. Email creation is started (STEP 5 in the diagram): 

5. Email creation is done (STEP 5 in the diagram): 

6. Email is read from EmailQueues table (STEP 6 in the diagram): 

7. Email is sent successfully by RTS (STEP 7A in the diagram): 

8. Email is saved into Mails table (STEP 7A in the diagram): 

MAILS CANNOT BE SENT (STEP 7B in the diagram): 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #19780 

KNOWLEDGE BASE ID: 0133 

LAST UPDATED: Feb 23, 2016 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>The symptom of this issue can be seen from the following example:</p>
<p>1. Book a meeting with a normal resource.</p>
<p>2. Open its order form and put in 12 for quantity of an item, then send the order.</p>
<p>3. Check in the database and found that it has been stored correctly.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20142%20-%20F01.jpg " alt="" width="674" height="122" /></p>
<p>4. Re-open the order form in ResourceFinder and find that the booked quantity is not displayed:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20142%20-%20F02.jpg " alt="" width="601" height="244" /></p>
<h2>Cause</h2>
<p style="text-align: justify;">Sometimes Outlook does not take effect immediately when user changes time zone of client machine. Therefore add-in retrieves an appointment object with wrong start/end time values when user opens an existing appointment and that causes this issue.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2 style="text-align: justify;">Resolution</h2>
<p style="text-align: justify;">This issue can be resolved by restarting Outlook after changing client time zone.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #20764</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0142</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The symptom of this issue can be seen from the following example: 

1. Book a meeting with a normal resource. 

2. Open its order form and put in 12 for quantity of an item, then
send the order. 

3. Check in the database and found that it has been stored correctly. 

4. Re-open the order form in ResourceFinder and find that the booked
quantity is not displayed: 

CAUSE

Sometimes Outlook does not take effect immediately when user changes
time zone of client machine. Therefore add-in retrieves an appointment
object with wrong start/end time values when user opens an existing
appointment and that causes this issue. 

RESOLUTION

This issue can be resolved by restarting Outlook after changing client
time zone. 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #20764 

KNOWLEDGE BASE ID: 0142 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<h3>Add-in entry in registry editor</h3>
<p>When Resource Central Add-in is installed, the following information will be written in the registry:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20144%20-%20F01.jpg " alt="" width="656" height="191" /></p>
<p>The location of this information varies depending on installation mode and environment:</p>
<table style="width: 633px; height: 100px;" border="10" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td colspan="2"><strong>32-bit Add-in installed on 32-bit Windows or 64-bit Add-in installed on 64-bit Windows</strong><br /><br /></td>
</tr>
<tr>
<td><strong>Anyone who uses this computer</strong></td>
<td>HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\Add-On-Products.ResourceFinder</td>
</tr>
<tr>
<td><strong>Only for me</strong></td>
<td>HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Add-On-Products.ResourceFinder</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table style="width: 633px; height: 100px;" border="10" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td colspan="2"><strong>32-bit Add-in installed on 64-bit Windows</strong><br /><br /></td>
</tr>
<tr>
<td><strong>Anyone who uses this computer</strong></td>
<td>HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\Add-On-Products.ResourceFinder</td>
</tr>
<tr>
<td><strong>Only for me</strong></td>
<td>HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\Outlook\Addins\Add-On-Products.ResourceFinder<br /><br /></td>
</tr>
</tbody>
</table>
<h3>Location of settings file</h3>
<p style="text-align: justify;">In Resource Central ver. 3.8, Add-in setting data are stored in the <strong>settings.XML</strong> file. Its location is as follows:</p>
<ul style="text-align: justify;">
<li><strong>Anyone</strong>: C:\ProgramData\Add-On Products\Resource Central\Add-in</li>
<li><strong>Only me</strong>: C:\Users\&lt;user&rsquo;s name&gt;\AppData\Local\Add-On Products\Resource Central\Add-in</li>
</ul>
<h3 style="text-align: justify;">Content of settings file</h3>
<p style="text-align: justify;">These configurations are stored in the settings file in order that users can make change as they wish:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20144%20-%20F02.jpg " alt="" width="652" height="279" /></p>
<table style="width: 633px; height: 100px;" border="10" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td><strong>Entry</strong></td>
<td><strong>Description</strong></td>
</tr>
<tr>
<td>ResourceCentralURL</td>
<td>URL to connect with RC backend</td>
</tr>
<tr>
<td>DefaultLocation</td>
<td>When user sets a location to default in ResourceFinder, the new default location's id will be saved here</td>
</tr>
<tr>
<td>LogLevel</td>
<td>
<p>Level of logging:</p>
<ul>
<li>0 : no log</li>
<li>1 : only log error</li>
<li>2 : Error and Warning</li>
<li>3 : Error, Warning and Information</li>
</ul>
</td>
</tr>
<tr>
<td>WindowStates</td>
<td>Dimension configured for ResourceFinder and MyMeetings window</td>
</tr>
</tbody>
</table>
<h3>Add-in upgrade scenarios</h3>
<p style="text-align: justify;">When you upgrade Resource Central ver. 3.7 to Resource Central ver.&nbsp;3.8, all settings data in Registry are deleted and replaced with the new one in the settings.XML file.</p>
<p style="text-align: justify;">When you upgrade an older version of Resource Central ver.&nbsp;3.8 to a newer version of Resource Central ver.&nbsp;3.8, all settings data in the old settings.XML file are deleted and replaced with the new one.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>:&nbsp;</strong>Add-in versions 3 and older</p>
<p><strong>Reference</strong>: TFS #21311</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0144</p>
<p><strong>Last updated:</strong>&nbsp;Jul&nbsp;05, 2017</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

ADD-IN ENTRY IN REGISTRY EDITOR

When Resource Central Add-in is installed, the following information
will be written in the registry: 

The location of this information varies depending on installation mode
and environment: 

 32-BIT ADD-IN INSTALLED ON 32-BIT WINDOWS OR 64-BIT ADD-IN INSTALLED
ON 64-BIT WINDOWS

 		ANYONE WHO USES THIS COMPUTER
 		HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeOutlookAddinsAdd-On-Products.ResourceFinder

 		ONLY FOR ME
 		HKEY_CURRENT_USERSoftwareMicrosoftOfficeOutlookAddinsAdd-On-Products.ResourceFinder

 32-BIT ADD-IN INSTALLED ON 64-BIT WINDOWS

 		ANYONE WHO USES THIS COMPUTER
 		HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftOfficeOutlookAddinsAdd-On-Products.ResourceFinder

 		ONLY FOR ME
 HKEY_CURRENT_USERSoftwareWow6432NodeMicrosoftOfficeOutlookAddinsAdd-On-Products.ResourceFinder

LOCATION OF SETTINGS FILE

In Resource Central ver. 3.8, Add-in setting data are stored in the
SETTINGS.XML file. Its location is as follows: 

 	* ANYONE: C:ProgramDataAdd-On ProductsResource CentralAdd-in
 	* ONLY ME: C:Users<user's name>AppDataLocalAdd-On ProductsResource
CentralAdd-in

CONTENT OF SETTINGS FILE

These configurations are stored in the settings file in order that
users can make change as they wish: 

 		ENTRY
 		DESCRIPTION

 		ResourceCentralURL
 		URL to connect with RC backend

 		DefaultLocation
 		When user sets a location to default in ResourceFinder, the new
default location's id will be saved here

 		LogLevel

Level of logging: 

 	* 0 : no log
 	* 1 : only log error
 	* 2 : Error and Warning
 	* 3 : Error, Warning and Information

 		WindowStates
 		Dimension configured for ResourceFinder and MyMeetings window

ADD-IN UPGRADE SCENARIOS

When you upgrade Resource Central ver. 3.7 to Resource Central ver.
3.8, all settings data in Registry are deleted and replaced with the
new one in the settings.XML file. 

When you upgrade an older version of Resource Central ver. 3.8 to a
newer version of Resource Central ver. 3.8, all settings data in the
old settings.XML file are deleted and replaced with the new one. 

PROPERTIES

APPLIES TO: Add-in versions 3 and older 

REFERENCE: TFS #21311 

KNOWLEDGE BASE ID: 0144 

LAST UPDATED: Jul 05, 2017 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p style="text-align: justify;">The symptom of this issue can be seen from the following example:</p>
<ol style="text-align: justify;">
<li>Book a meeting with resource1.</li>
<li>Move order to resource2 but this reservation (for resource2) is declined by Exchange.</li>
<li>It is expected that Cancelled Reservation and Cancelled order emails are sent to organizer but, in fact, the organizer receives none of them.</li>
</ol>
<h6 style="text-align: justify;">&nbsp;</h6>
<h2 style="text-align: justify;">Cause</h2>
<p style="text-align: justify;">RealTime Service does not notify Resource Central when moving order to a resource is declined by Exchange. Therefore, Resource Central does not know that it was declined &rarr;&nbsp;Cancelled Reservation and Cancelled Order emails are not sent.</p>
<p>&nbsp;</p>
<h2>Additional information</h2>
<p>The reasons why reservation is declined by Exchange are as follows:</p>
<ul>
<li>The resource is already booked during that time.</li>
<li>The selected time is out of the available hours of the resource (set by Exchange).</li>
<li>Meeting organizer is not allowed to book the resource.</li>
<li>Duration of reservation exceeds duration limit of resource.</li>
</ul>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20145%20-%20F01.jpg " alt="" width="484" height="342" /></p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>Resource Central 3.8</p>
<p><strong>Reference</strong>: TFS #21234</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0145</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

The symptom of this issue can be seen from the following example: 

 	* Book a meeting with resource1.
 	* Move order to resource2 but this reservation (for resource2) is
declined by Exchange.
 	* It is expected that Cancelled Reservation and Cancelled order
emails are sent to organizer but, in fact, the organizer receives none
of them.

 

CAUSE

RealTime Service does not notify Resource Central when moving order to
a resource is declined by Exchange. Therefore, Resource Central does
not know that it was declined → Cancelled Reservation and Cancelled
Order emails are not sent. 

ADDITIONAL INFORMATION

The reasons why reservation is declined by Exchange are as follows: 

 	* The resource is already booked during that time.
 	* The selected time is out of the available hours of the resource
(set by Exchange).
 	* Meeting organizer is not allowed to book the resource.
 	* Duration of reservation exceeds duration limit of resource.

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: Resource Central 3.8 

REFERENCE: TFS #21234 

KNOWLEDGE BASE ID: 0145 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p style="text-align: justify;">When this issue occurs, Resource Central Add-in cannot retrieve appointments of some resources. This causes malfunction of ResourceFinder (RF).</p>
<p style="text-align: justify;">For example:</p>
<p style="text-align: justify;">You book an appointment with an order. After that, you re-open the order (open the appointment, click [Order Form] button) in ResourceFinder and find that the order you book disappeared and the order form is for new order.</p>
<p style="text-align: justify;">If you open [Address Book] in Outlook, you cannot find the resource(s) of the appointment you book:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20146%20-%20F01.jpg " alt="" width="501" height="139" /></p>
<h2>Cause</h2>
<p style="text-align: justify;">The reason of this issue is that the resources have been hidden from Address list in Exchange. Therefore, appointment of these resources cannot be retrieved by Resource Central&nbsp;Add-in.</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20146%20-%20F02.2.jpg " alt="" width="546" height="470" /></p>
<p style="text-align: justify;">&nbsp;</p>
<h2>Resolution</h2>
<p>Uncheck the option &ldquo;<strong>Hide from address lists</strong>&rdquo; in a resource mailbox&rsquo;s details in Exchange.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>Resource Central&nbsp; 3.8</p>
<p><strong>Reference</strong>: TFS #21568</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0146</p>
<p style="text-align: justify;"><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When this issue occurs, Resource Central Add-in cannot retrieve
appointments of some resources. This causes malfunction of
ResourceFinder (RF). 

For example: 

You book an appointment with an order. After that, you re-open the
order (open the appointment, click [Order Form] button) in
ResourceFinder and find that the order you book disappeared and the
order form is for new order. 

If you open [Address Book] in Outlook, you cannot find the resource(s)
of the appointment you book: 

CAUSE

The reason of this issue is that the resources have been hidden from
Address list in Exchange. Therefore, appointment of these resources
cannot be retrieved by Resource Central Add-in. 

RESOLUTION

Uncheck the option "HIDE FROM ADDRESS LISTS" in a resource mailbox's
details in Exchange. 

PROPERTIES

APPLIES TO: Resource Central 3.8 

REFERENCE: TFS #21568 

KNOWLEDGE BASE ID: 0146 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p>Link to the backend web-site is stored two places:</p>
<ul style="list-style-type: disc;">
<li style="text-align: justify;"><strong>Client side:</strong> (URL1) Stored in the settings file on client side. It is used to call web services and Resource Finder / My Meetings</li>
<li style="text-align: justify;"><strong>Server side:</strong> (URL2) Stored in the DBVersion table in the SQL database. It is used to get resource files (images, java scripts, etc. ) and call web services</li>
</ul>
<p style="text-align: justify;">URL1 has to be identical to URL2. If that is not the case, then the following symptoms are observed.</p>
<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Session time out when user clicks [<strong>Send Order</strong>] in RF --&gt; Order Form</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20147%20-%20F01.jpg " alt="" width="568" height="264" /></p>
<p>Java script error when user opens RF --&gt;&nbsp;Order Form</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20147%20-%20F02.jpg " alt="" width="487" height="324" /></p>
<p>Cannot open ResourceFinder (RF)/My Meetings (MM)</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20147%20-%20F03.jpg " alt="" width="624" height="196" /></p>
<h2>Cause</h2>
<p>With the above two URLs, we have the following cases:</p>
<ul style="list-style-type: disc;">
<li>URL1 is correct, URL2 is incorrect: RF/MM will be opened successfully but the content and functions are not correct (e.g. Java script error in RF, error when clicking [Send Order], etc.)</li>
<li>URL1 is incorrect, URL2 is correct: Cannot open RF/MM.</li>
<li>Both of them are incorrect: Cannot open RF/MM</li>
</ul>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>Make sure that backend URL in settings file matches with backend URL in DBVersion table.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #12768</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0147</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[Link to the backend web-site is stored two places: 

 	* CLIENT SIDE: (URL1) Stored in the settings file on client side. It
is used to call web services and Resource Finder / My Meetings
 	* SERVER SIDE: (URL2) Stored in the DBVersion table in the SQL
database. It is used to get resource files (images, java scripts, etc.
) and call web services

URL1 has to be identical to URL2. If that is not the case, then the
following symptoms are observed. 

SYMPTOM

Session time out when user clicks [SEND ORDER] in RF --> Order Form 

Java script error when user opens RF --> Order Form 

Cannot open ResourceFinder (RF)/My Meetings (MM) 

CAUSE

With the above two URLs, we have the following cases: 

 	* URL1 is correct, URL2 is incorrect: RF/MM will be opened
successfully but the content and functions are not correct (e.g. Java
script error in RF, error when clicking [Send Order], etc.)
 	* URL1 is incorrect, URL2 is correct: Cannot open RF/MM.
 	* Both of them are incorrect: Cannot open RF/MM

RESOLUTION

Make sure that backend URL in settings file matches with backend URL
in DBVersion table. 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #12768 

KNOWLEDGE BASE ID: 0147 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>After changing RealTime Service Endpoint in Resource Central&nbsp;Basic Parameter, emails cannot be sent.</p>
<p>If you check in the Mails table of the database, the following message appears in the SMTPErrorMessage column:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20149%20-%20F01.jpg " alt="" width="507" height="367" /></p>
<h2>Cause</h2>
<p>Resource Central&nbsp;Sync Service has not been informed of the new RTS Service Endpoint, and it still uses the old RealTime Service Endpoint &rarr;&nbsp;Emails cannot be sent.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>To ensure emails are sent with the correct setup:</p>
<ul>
<li>Make sure that RealTime Service Endpoint in Resource Central&nbsp;Basic Parameter matches with setup in RealTime Service.</li>
<li>Restart the Resource Central&nbsp;Sync Service after changing the RealTime Service Endpoint in Resource Central&nbsp;Basic Parameter.</li>
</ul>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>Resource Central &nbsp;3.8</p>
<p><strong>Reference</strong>: TFS #27599</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0148</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

After changing RealTime Service Endpoint in Resource Central Basic
Parameter, emails cannot be sent. 

If you check in the Mails table of the database, the following message
appears in the SMTPErrorMessage column: 

CAUSE

Resource Central Sync Service has not been informed of the new RTS
Service Endpoint, and it still uses the old RealTime Service Endpoint
→ Emails cannot be sent. 

RESOLUTION

To ensure emails are sent with the correct setup: 

 	* Make sure that RealTime Service Endpoint in Resource Central Basic
Parameter matches with setup in RealTime Service.
 	* Restart the Resource Central Sync Service after changing the
RealTime Service Endpoint in Resource Central Basic Parameter.

PROPERTIES

APPLIES TO: Resource Central 3.8 

REFERENCE: TFS #27599 

KNOWLEDGE BASE ID: 0148 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0149 - Cannot send emails after changing RTS Service Endpoint]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>This issue occurs to the following Excel reports:</p>
<ul>
<li>Excel\Resources</li>
<li>Excel\Reservations</li>
<li>Excel\Orders\Properties</li>
</ul>
<p>Symptom of this issue can be seen if you click on one of the above reports, the following dialog shows up:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20155%20-%20F01.jpg " alt="" width="663" height="200" /></p>
<p>And you cannot close this dialog by clicking [<strong>X</strong>] or [<strong>Cancel</strong>] button.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8; IE 10 and 11</p>
<p><strong>Fixed in:</strong> RC 3.8 SR1</p>
<p><strong>Reference</strong>: TFS #14274</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0155</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

This issue occurs to the following Excel reports: 

 	* ExcelResources
 	* ExcelReservations
 	* ExcelOrdersProperties

Symptom of this issue can be seen if you click on one of the above
reports, the following dialog shows up: 

And you cannot close this dialog by clicking [X] or [CANCEL] button. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.8; IE 10 and 11 

FIXED IN: RC 3.8 SR1 

REFERENCE: TFS #14274 

KNOWLEDGE BASE ID: 0155 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0155 - Cannot close dialog after running Excel reports]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p style="text-align: justify;">This issue can be seen in 3 sections of ResourceFinder: <strong>Locations</strong>, <strong>Categories</strong> and <strong>My Favorites</strong>.</p>
<p style="text-align: justify;">Take Locations section as an example: If you click on &ldquo;+&rdquo; (to expand location nodes) or &ldquo;&ndash;&rdquo; (to collapse location nodes) for multiple times, the whole root node (Locations) is moved downward as in the following figure:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20159%20-%20F01.jpg " alt="" width="300" height="576" /></p>
<h2>Cause</h2>
<p>3 sections mentioned above use 3rd party library (DHTMLX) and this is a bug of this library.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This issue only occurs in Internet Explorer 7, so if the client changes the execution mode to IE9+, it will be resolved.</p>
<p>Follow these steps to change execution mode in Registry:</p>
<p><strong>Edit registry to use Feature Browser Emulation mode:</strong></p>
<p>- Open Registry Editor.</p>
<p>- Go to the following destination:</p>
<table style="width: 633px; height: 100px;" border="10" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td style="width: 100px;">32-bit Windows</td>
<td>[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</td>
</tr>
<tr>
<td style="width: 100px;">64-bit Windows</td>
<td>[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</td>
</tr>
</tbody>
</table>
<p>- Create a new key with DWORD (32-bit) Value</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20159%20-%20F02.jpg " alt="" width="591" height="364" /></p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20159%20-%20F03.jpg " alt="" width="385" height="246" /></p>
<p>Enter the appropriate value to the &ldquo;<strong>Value data</strong>&rdquo; field based on the version of Internet Explorer you are using:</p>
<table>
<tbody>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p><strong>Value</strong></p>
</td>
<td style="text-align: justify; height: 50px;">
<p><strong>Description</strong></p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>11001 (0x2AF9</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>Internet Explorer&nbsp;11. Webpages are displayed in IE11 edge mode, regardless of the&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directive</a>.</p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>11000 (0x2AF8)</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>IE11. Webpages containing standards-based&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directives</a>&nbsp;are displayed in IE11 edge mode. Default value for IE11.</p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>10001 (0x2711)</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>Internet Explorer&nbsp;10. Webpages are displayed in IE10 Standards mode, regardless of the&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directive</a>.</p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>10000 (0x02710)</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>Internet Explorer&nbsp;10. Webpages containing standards-based&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directives</a>&nbsp;are displayed in IE10 Standards mode. Default value for Internet Explorer&nbsp;10.</p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>9999 (0x270F)</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>Windows Internet Explorer&nbsp;9. Webpages are displayed in IE9 Standards mode, regardless of the&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directive</a>.</p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>9000 (0x2328)</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>Internet Explorer&nbsp;9. Webpages containing standards-based&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directives</a>&nbsp;are displayed in IE9 mode. Default value for Internet Explorer&nbsp;9.</p>
<p>Important:&nbsp;In Internet Explorer&nbsp;10, Webpages containing standards-based !DOCTYPE directives are displayed in IE10 Standards mode.</p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>8888 (0x22B8)</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>Webpages are displayed in IE8 Standards mode, regardless of the&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directive</a>.</p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>8000 (0x1F40)</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>Webpages containing standards-based&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directives</a>&nbsp;are displayed in IE8 mode. Default value for Internet Explorer&nbsp;8</p>
<p>Important:&nbsp;In Internet Explorer&nbsp;10, Webpages containing standards-based !DOCTYPE directives are displayed in IE10 Standards mode.</p>
</td>
</tr>
<tr>
<td style="text-align: justify; height: 30px; width: 120px;">
<p>7000 (0x1B58)</p>
</td>
<td style="text-align: justify; height: 50px;">
<p>Webpages containing standards-based&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directives</a>&nbsp;are displayed in IE7 Standards mode. Default value for applications hosting the&nbsp;<a href="http://msdn.microsoft.com/en-us/library/aa752040(v=vs.85).aspx">WebBrowser Control</a>.</p>
</td>
</tr>
</tbody>
</table>
<p>Click [<strong>OK</strong>], close Registry Editor and restart the session.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #12678</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0159</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

This issue can be seen in 3 sections of ResourceFinder: LOCATIONS,
CATEGORIES and MY FAVORITES. 

Take Locations section as an example: If you click on "+" (to expand
location nodes) or "-" (to collapse location nodes) for multiple
times, the whole root node (Locations) is moved downward as in the
following figure: 

CAUSE

3 sections mentioned above use 3rd party library (DHTMLX) and this is
a bug of this library. 

RESOLUTION

This issue only occurs in Internet Explorer 7, so if the client
changes the execution mode to IE9+, it will be resolved. 

Follow these steps to change execution mode in Registry: 

EDIT REGISTRY TO USE FEATURE BROWSER EMULATION MODE: 

- Open Registry Editor. 

- Go to the following destination: 

 		32-bit Windows
 		[HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION]

 		64-bit Windows
 		[HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION]

- Create a new key with DWORD (32-bit) Value 

Enter the appropriate value to the "VALUE DATA" field based on the
version of Internet Explorer you are using: 

VALUE 

DESCRIPTION 

11001 (0x2AF9 

Internet Explorer 11. Webpages are displayed in IE11 edge mode,
regardless of the !DOCTYPE directive
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx]. 

11000 (0x2AF8) 

IE11. Webpages containing standards-based !DOCTYPE directives
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx] are
displayed in IE11 edge mode. Default value for IE11. 

10001 (0x2711) 

Internet Explorer 10. Webpages are displayed in IE10 Standards mode,
regardless of the !DOCTYPE directive
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx]. 

10000 (0x02710) 

Internet Explorer 10. Webpages containing standards-based !DOCTYPE
directives
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx] are
displayed in IE10 Standards mode. Default value for Internet Explorer
10. 

9999 (0x270F) 

Windows Internet Explorer 9. Webpages are displayed in IE9 Standards
mode, regardless of the !DOCTYPE directive
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx]. 

9000 (0x2328) 

Internet Explorer 9. Webpages containing standards-based !DOCTYPE
directives
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx] are
displayed in IE9 mode. Default value for Internet Explorer 9. 

Important: In Internet Explorer 10, Webpages containing
standards-based !DOCTYPE directives are displayed in IE10 Standards
mode. 

8888 (0x22B8) 

Webpages are displayed in IE8 Standards mode, regardless of the
!DOCTYPE directive
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx]. 

8000 (0x1F40) 

Webpages containing standards-based !DOCTYPE directives
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx] are
displayed in IE8 mode. Default value for Internet Explorer 8 

Important: In Internet Explorer 10, Webpages containing
standards-based !DOCTYPE directives are displayed in IE10 Standards
mode. 

7000 (0x1B58) 

Webpages containing standards-based !DOCTYPE directives
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx] are
displayed in IE7 Standards mode. Default value for applications
hosting the WebBrowser Control
[http://msdn.microsoft.com/en-us/library/aa752040(v=vs.85).aspx]. 

Click [OK], close Registry Editor and restart the session. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #12678 

KNOWLEDGE BASE ID: 0159 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<author />
<email />
<subject><![CDATA[KB0159 - Display issue in ResourceFinder]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p style="text-align: justify;">Internet Explorer support report printing. In order to do so, it is required that an ActiveX control is installed on the PC. In case the control is not installed you see the following when you run the report and click [<strong>Print</strong>] button:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20161%20-%20F01.jpg " alt="" width="663" height="338" /></p>
<p style="text-align: justify;">Windows may then presents the following screen:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20161%20-%20F02.jpg " alt="" width="431" height="257" /></p>
<p style="text-align: justify;">If you click [<strong>No</strong>], the following message appears:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20161%20-%20F03.jpg " alt="" width="509" height="212" /></p>
<p><span style="background-color: #ffff00;"><strong>Note</strong></span>: This issue occurs in all Internet Explorer revisions.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p style="text-align: justify;">The required ActiveX control is not installed, or ActiveX controls are not enabled.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2 style="text-align: justify;">Resolution</h2>
<p style="text-align: justify;">To enable ActiveX controls, follow these steps:</p>
<p style="text-align: justify;">1. Open Internet Explorer.</p>
<p style="text-align: justify;">2. Click the <strong>Tools</strong> menu, and then click <strong>Internet Options</strong>.</p>
<p style="text-align: justify;">3. On the <strong>Security</strong> tab, click the <strong>Custom level</strong> button.</p>
<p style="text-align: justify;">4. Scroll down the <strong>Security Settings</strong> list until you see <strong>ActiveX controls and plug-ins</strong>.</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20161%20-%20F04.jpg " alt="" width="436" height="361" /></p>
<p style="text-align: justify;">5. For <strong>Automatic prompting for ActiveX controls</strong>, click Enable.</p>
<p style="text-align: justify;">6. Scroll down to <strong>Download signed ActiveX controls</strong> and click Enable or Prompt.</p>
<p style="text-align: justify;">7. Scroll down to <strong>Run ActiveX controls and plug-ins</strong> and click Enable or Prompt.</p>
<p style="text-align: justify;">8. Scroll down to <strong>Script ActiveX controls marked safe for scripting</strong> and click Enable or Prompt.</p>
<p style="text-align: justify;">Click <strong>OK</strong>, and then click <strong>OK</strong> again.</p>
<p style="text-align: justify;">After that, if you are prompted with the User Account Control dialog again, you can click [<strong>Yes</strong>] and then print the report.</p>
<p style="text-align: justify;"><span style="background-color: #ffff00;"><strong>Note</strong></span>: It is necessary to have admin privileges to install the &ldquo;SQL Server Reporting Services&rdquo;.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of IE</p>
<p><strong>Reference</strong>: TFS #33522</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0161</p>
<p style="text-align: justify;"><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>
<p style="text-align: justify;">&nbsp;</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Internet Explorer support report printing. In order to do so, it is
required that an ActiveX control is installed on the PC. In case the
control is not installed you see the following when you run the report
and click [PRINT] button: 

Windows may then presents the following screen: 

If you click [NO], the following message appears: 

NOTE: This issue occurs in all Internet Explorer revisions. 

CAUSE

The required ActiveX control is not installed, or ActiveX controls are
not enabled. 

RESOLUTION

To enable ActiveX controls, follow these steps: 

1. Open Internet Explorer. 

2. Click the TOOLS menu, and then click INTERNET OPTIONS. 

3. On the SECURITY tab, click the CUSTOM LEVEL button. 

4. Scroll down the SECURITY SETTINGS list until you see ACTIVEX
CONTROLS AND PLUG-INS. 

5. For AUTOMATIC PROMPTING FOR ACTIVEX CONTROLS, click Enable. 

6. Scroll down to DOWNLOAD SIGNED ACTIVEX CONTROLS and click Enable or
Prompt. 

7. Scroll down to RUN ACTIVEX CONTROLS AND PLUG-INS and click Enable
or Prompt. 

8. Scroll down to SCRIPT ACTIVEX CONTROLS MARKED SAFE FOR SCRIPTING
and click Enable or Prompt. 

Click OK, and then click OK again. 

After that, if you are prompted with the User Account Control dialog
again, you can click [YES] and then print the report. 

NOTE: It is necessary to have admin privileges to install the "SQL
Server Reporting Services". 

PROPERTIES

APPLIES TO: All versions of IE 

REFERENCE: TFS #33522 

KNOWLEDGE BASE ID: 0161 

LAST UPDATED: Feb 23, 2016 

 ]]></contentstext>
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<subject><![CDATA[KB0161 - Enable ActiveX controls to print reports]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>There are two scenarios:</p>
<ul>
<li style="text-align: justify;">There has been no Resource Central (RC) add-in installed on the machine, and now RC 3.8 add-in is installed.</li>
<li style="text-align: justify;">Add-in of a RC version (before RC 3.8) exists on the machine, and now RC 3.8 add-in is installed on top of it.</li>
</ul>
<p style="text-align: justify;">The subsequent content clarifies where Add-in logs are stored in each scenario.</p>
<p style="text-align: justify;"><strong>Scenario 1: RC 3.8 add-in is installed from scratch.</strong></p>
<p style="text-align: justify;">In this situation, RC 3.8 add-in logs are archived in &ldquo;<strong>Applications</strong>&rdquo; entry under <strong>Windows Logs</strong> folder.</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20162%20-%20F01.jpg " alt="" width="656" height="200" /></p>
<p>And this is the only place where RC add-in logs are archived.</p>
<p><strong>Scenario 2: RC 3.8 add-in is installed on top of older version.</strong></p>
<p>In this situation, the add-in logs of RC 3.8 are archived in &ldquo;Applications&rdquo; entry under <strong>Windows Logs</strong> folder. But legacy add-in logs (of older RC version) can still be found in &ldquo;<strong>RC Outlook Addin</strong>&rdquo; entry under <strong>Applications and Services Logs</strong> folder.</p>
<p style="text-align: justify;">So in this situation, add-in logs are found in two places:</p>
<table>
<tbody>
<tr>
<td>
<p>Add-in of RC 3.8</p>
</td>
<td>
<p>&ldquo;Applications&rdquo; entry under <strong>Windows Logs</strong></p>
</td>
</tr>
<tr>
<td>
<p>Add-in of a RC version (before RC 3.8)</p>
</td>
<td>
<p>&ldquo;<strong>RC Outlook Addin</strong>&rdquo; entry under <strong>Applications and Services Logs</strong> folder. Contains legacy logs only.</p>
</td>
</tr>
</tbody>
</table>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20162%20-%20F02.jpg " alt="" width="659" height="304" /></p>
<h2>How to delete &ldquo;RC Outlook Addin&rdquo; entry</h2>
<p style="text-align: justify;">If you want to remove the legacy folder from the Event Viewer, follow these steps:</p>
<ol style="text-align: justify;">
<li>Open Registry Editor as Administrator</li>
<li>Look for this key: <em>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\RC Outlook Addin</em></li>
<li>Delete that key and close the Registry Editor.</li>
</ol>
<p style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong><strong>RC 3.8</strong></p>
<p><strong>Reference</strong>: TFS #27638</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0162</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

There are two scenarios: 

 	* There has been no Resource Central (RC) add-in installed on the
machine, and now RC 3.8 add-in is installed.
 	* Add-in of a RC version (before RC 3.8) exists on the machine, and
now RC 3.8 add-in is installed on top of it.

The subsequent content clarifies where Add-in logs are stored in each
scenario. 

SCENARIO 1: RC 3.8 ADD-IN IS INSTALLED FROM SCRATCH. 

In this situation, RC 3.8 add-in logs are archived in "APPLICATIONS"
entry under WINDOWS LOGS folder. 

And this is the only place where RC add-in logs are archived. 

SCENARIO 2: RC 3.8 ADD-IN IS INSTALLED ON TOP OF OLDER VERSION. 

In this situation, the add-in logs of RC 3.8 are archived in
"Applications" entry under WINDOWS LOGS folder. But legacy add-in logs
(of older RC version) can still be found in "RC OUTLOOK ADDIN" entry
under APPLICATIONS AND SERVICES LOGS folder. 

So in this situation, add-in logs are found in two places: 

Add-in of RC 3.8 

"Applications" entry under WINDOWS LOGS 

Add-in of a RC version (before RC 3.8) 

"RC OUTLOOK ADDIN" entry under APPLICATIONS AND SERVICES LOGS folder.
Contains legacy logs only. 

HOW TO DELETE “RC OUTLOOK ADDIN” ENTRY

If you want to remove the legacy folder from the Event Viewer, follow
these steps: 

 	* Open Registry Editor as Administrator
 	* Look for this key:
_HKEY_LOCAL_MACHINESYSTEMCurrentControlSetserviceseventlogRC Outlook
Addin_
 	* Delete that key and close the Registry Editor.

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #27638 

KNOWLEDGE BASE ID: 0162 

LAST UPDATED: Feb 23, 2016 

 ]]></contentstext>
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<subject><![CDATA[KB0162 - Add-in logging folder in Resource Central 3.8]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>You might find the following obsolete sources in Event Viewer:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20165%20-%20F01.jpg " alt="" width="597" height="597" /></p>
<h2>Cause</h2>
<p>The observed obsolete sources are created by the legacy revisions of Resource Central (RC) and they are not in use anymore in RC 3.8.</p>
<p>&nbsp;</p>
<h2>Additional information</h2>
<p>The log folder for RC 3.8 is defined by the following registry key:</p>
<p><em>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Resource Central</em></p>
<p>Currently, event log sources used for RC 3.8 are as follows:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20165%20-%20F02.jpg " alt="" width="471" height="362" /></p>
<h2>Workaround</h2>
<p style="text-align: justify;">If you want the obsolete sources to disappear, you can manually remove them. Here is how to do it:</p>
<p style="text-align: justify;">To completely clear the filter list, you have to access all these keys:</p>
<ul style="text-align: justify;">
<li>HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001</li>
<li>HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002</li>
<li>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet</li>
<li>HKEY_LOCAL_MACHINE\SYSTEM\Clone</li>
</ul>
<p style="text-align: justify;">In each of the above key, go to Services &rArr;&nbsp;EventLog &rArr;&nbsp;Resource Central, then manually delete the unused folder:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20165%20-%20F03.jpg " alt="" width="482" height="234" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #35772</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0165</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

You might find the following obsolete sources in Event Viewer: 

CAUSE

The observed obsolete sources are created by the legacy revisions of
Resource Central (RC) and they are not in use anymore in RC 3.8. 

ADDITIONAL INFORMATION

The log folder for RC 3.8 is defined by the following registry key: 

_HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesEventLogResource
Central_ 

Currently, event log sources used for RC 3.8 are as follows: 

WORKAROUND

If you want the obsolete sources to disappear, you can manually remove
them. Here is how to do it: 

To completely clear the filter list, you have to access all these
keys: 

 	* HKEY_LOCAL_MACHINESYSTEMControlSet001
 	* HKEY_LOCAL_MACHINESYSTEMControlSet002
 	* HKEY_LOCAL_MACHINESYSTEMCurrentControlSet
 	* HKEY_LOCAL_MACHINESYSTEMClone

In each of the above key, go to Services ⇒ EventLog ⇒ Resource
Central, then manually delete the unused folder: 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #35772 

KNOWLEDGE BASE ID: 0165 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>You might encounter the following message when upgrading to Resource Central (RC) 3.8 from older version:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20168%20-%20F01.jpg " alt="" width="416" height="225" /></p>
<h2>Cause</h2>
<p style="text-align: justify;">This message shows up because RC 3.8 installer cannot stop the running Sync service of the existing RC version. Basically, the installer sends a request to Windows to stop the existing Sync service, but sometimes Windows cannot stop the services which are running for heavy operations.</p>
<p>&nbsp;</p>
<h2>Workaround</h2>
<p>1. Open Task Manager and stop the running Sync service:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20168%20-%20F02.jpg " alt="" width="443" height="486" /></p>
<p>2. Click [Retry] button on the warning message:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20168%20-%20F03.jpg " alt="" width="416" height="225" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #40349</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0168</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

You might encounter the following message when upgrading to Resource
Central (RC) 3.8 from older version: 

CAUSE

This message shows up because RC 3.8 installer cannot stop the running
Sync service of the existing RC version. Basically, the installer
sends a request to Windows to stop the existing Sync service, but
sometimes Windows cannot stop the services which are running for heavy
operations. 

WORKAROUND

1. Open Task Manager and stop the running Sync service: 

2. Click [Retry] button on the warning message: 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #40349 

KNOWLEDGE BASE ID: 0168 

LAST UPDATED: Feb 23, 2016 

 ]]></contentstext>
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<subject><![CDATA[KB0168 - Warning message in upgrading to RC 3.8]]></subject>
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<contents><![CDATA[<h5>&nbsp;</h5>
<h2>Service Account&nbsp;</h2>
<table border="10" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td><strong>&nbsp;No.</strong></td>
<td><strong>Check list</strong></td>
<td><strong>References</strong></td>
</tr>
<tr>
<td>1</td>
<td>Create a service account (our suggestion is <strong>RCadmin</strong>) in Active Directory</td>
<td>
<ul>
<li><strong>RCadmin</strong> needs to have a mailbox</li>
<li><strong>RCadmin</strong> is not allowed to be hidden in the Global Address List</li>
<li>Make <strong>RCadmin</strong> a member of local administrators group on the RC Web Server</li>
</ul>
<p><strong>RCadmin</strong> must be added to the &ldquo;Exchange View-Only Administrators&rdquo; group (Exchange 2007) or &ldquo;View-only Organization Management&rdquo; group (Exchange 2010 or 2013):</p>
<a href="http://technet.microsoft.com/en-us/library/dd351130(v=exchg.150).aspx">http://technet.microsoft.com/en-us/library/dd351130(v=exchg.150).aspx</a></td>
</tr>
<tr>
<td>2</td>
<td>Configure impersonation for <strong>RCadmin</strong> account&nbsp;</td>
<td>Refer to <span style="text-decoration: underline;"><strong><a href="https://msdn.microsoft.com/en-us/library/office/dn722376(v=exchg.150).aspx"><span lang="EN-GB">this article</span></a></strong></span> to know how to configure impersonation.</td>
</tr>
<tr>
<td>3</td>
<td>Configure Send As right for <strong>RCadmin</strong> account</td>
<td>Refer to <span style="text-decoration: underline;"><strong><a href="https://technet.microsoft.com/en-us/library/jj919240(v=exchg.150).aspx">this article</a></strong></span>&nbsp;to know how to configure Send As right.</td>
</tr>
</tbody>
</table>
<h2>&nbsp;</h2>
<h2>Resource Central (RC)&nbsp;</h2>
<table border="10" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td><strong>&nbsp;No.</strong></td>
<td><strong>Check list</strong></td>
<td><strong>References</strong></td>
</tr>
<tr>
<td>1</td>
<td>Prepare server</td>
<td>Refer to <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/508/2/system-requirements-for-resource-central"><span lang="EN-GB">this article</span></a></strong></span> for more details.</td>
</tr>
<tr>
<td>2</td>
<td>Enable required roles and features on the new server</td>
<td>
<p>Under Web Server</p>
<p>Under Management Tools: <br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Console<br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Scripts and Tools</p>
<p>Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Common http Features:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Static Content<br /> <br /> Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Application Development:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .net Extensibility 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ASP.NET 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Extensions<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Filters</p>
</td>
</tr>
<tr>
<td>3</td>
<td>Resource and facility mailboxes</td>
<td>All the resource and facility mailboxes should be added to a distribution list.</td>
</tr>
<tr>
<td>4</td>
<td>Install pre-requisite softwares</td>
<td>
<p>Microsoft SQL Server</p>
<p>Information about Microsoft SQL Server is available <span style="text-decoration: underline;"><strong><a href="http://www.microsoft.com/sql/default.mspx">here</a></strong></span>.</p>
<p>Note</p>
<ul>
<li>The SQL server should be in mixed mode (Windows Authentication and SQL Server Authentication).</li>
<li>SQL account must have sysadmin rights.</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>RealTime Service (RTS)&nbsp;</h2>
<table border="10" width="700" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td><strong>&nbsp;No.</strong></td>
<td>
<p><strong>Check list</strong></p>
</td>
<td>
<p><strong>References</strong></p>
</td>
</tr>
<tr>
<td>
<p>1</p>
</td>
<td>
<p>Prepare server</p>
</td>
<td>
<p>Refer to <span style="text-decoration: underline;"><strong><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">this article</a></strong></span>&nbsp;for more details.</p>
</td>
</tr>
<tr>
<td>
<p>2</p>
</td>
<td>
<p>Install prerequisites</p>
</td>
<td>
<p>Refer to <span style="text-decoration: underline;"><strong><a href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/102/1/realtime-service-6-installation-guide">RTS Installation Guide</a></strong></span>&nbsp;for more details.</p>
</td>
</tr>
<tr>
<td>
<p>3</p>
</td>
<td>
<p>Enable firewall exceptions</p>
</td>
<td>
<p>Refer to this <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/292/0/inbound-and-outbound-realtime-service-rts-ports-and-needed-ip-addresses">article</a></strong></span> for more details.</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> RC 3.8</p>
<p><strong>Reference</strong>: TFS #42167</p>
<p><strong>Knowledge base ID</strong>: 0172</p>
<p><strong>Last updated:</strong>&nbsp;August 25, 2016</p>]]></contents>
<contentstext><![CDATA[ 

SERVICE ACCOUNT 

 		 NO.
 		CHECK LIST
 		REFERENCES

 		1
 		Create a service account (our suggestion is RCADMIN) in Active
Directory

 	* RCADMIN needs to have a mailbox
 	* RCADMIN is not allowed to be hidden in the Global Address List
 	* Make RCADMIN a member of local administrators group on the RC Web
Server

RCADMIN must be added to the "Exchange View-Only Administrators" group
(Exchange 2007) or "View-only Organization Management" group (Exchange
2010 or 2013):
http://technet.microsoft.com/en-us/library/dd351130(v=exchg.150).aspx
[http://technet.microsoft.com/en-us/library/dd351130(v=exchg.150).aspx]


 		2
 		Configure impersonation for RCADMIN account 
 		Refer to THIS ARTICLE
[HTTPS://MSDN.MICROSOFT.COM/EN-US/LIBRARY/OFFICE/DN722376(V=EXCHG.150).ASPX]
to know how to configure impersonation.

 		3
 		Configure Send As right for RCADMIN account
 		Refer to THIS ARTICLE
[HTTPS://TECHNET.MICROSOFT.COM/EN-US/LIBRARY/JJ919240(V=EXCHG.150).ASPX]
to know how to configure Send As right.

 

RESOURCE CENTRAL (RC) 

 		 NO.
 		CHECK LIST
 		REFERENCES

 		1
 		Prepare server
 		Refer to THIS ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/508/2/SYSTEM-REQUIREMENTS-FOR-RESOURCE-CENTRAL]
for more details.

 		2
 		Enable required roles and features on the new server

Under Web Server 

Under Management Tools: 
 IIS Management Console
 IIS Management Scripts and Tools 

Under Web Server
 Under Common http Features:
 Static Content

 Under Web Server
 Under Application Development:
 .net Extensibility 4.5
 ASP.NET 4.5
 ISAPI Extensions
 ISAPI Filters 

 		3
 		Resource and facility mailboxes
 		All the resource and facility mailboxes should be added to a
distribution list.

 		4
 		Install pre-requisite softwares

Microsoft SQL Server 

Information about Microsoft SQL Server is available HERE
[HTTP://WWW.MICROSOFT.COM/SQL/DEFAULT.MSPX]. 

Note 

 	* The SQL server should be in mixed mode (Windows Authentication and
SQL Server Authentication).
 	* SQL account must have sysadmin rights.

REALTIME SERVICE (RTS) 

 		 NO.

CHECK LIST 

REFERENCES 

1 

Prepare server 

Refer to THIS ARTICLE
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/54/1/SYSTEM-REQUIREMENT-FOR-REALTIME-SERVICE]
for more details. 

2 

Install prerequisites 

Refer to RTS INSTALLATION GUIDE
[HTTP://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/102/1/REALTIME-SERVICE-6-INSTALLATION-GUIDE]
for more details. 

3 

Enable firewall exceptions 

Refer to this ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/292/0/INBOUND-AND-OUTBOUND-REALTIME-SERVICE-RTS-PORTS-AND-NEEDED-IP-ADDRESSES]
for more details. 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #42167 

KNOWLEDGE BASE ID: 0172 

LAST UPDATED: August 25, 2016]]></contentstext>
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<contents><![CDATA[<h2>Service Account&nbsp;</h2>
<table border="1" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td style="text-align: justify;">
<h4 style="text-align: center;"><strong>&nbsp;No.</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>Check list</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>References</strong></h4>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p style="text-align: center;">1</p>
</td>
<td style="text-align: left;">
<p>Create a service account (our suggestion is <strong>RCadmin</strong>) in Office 365 Cloud admin interface</p>
</td>
<td style="text-align: left;">
<ul>
<li><strong>RCadmin</strong> needs to have a mailbox</li>
<li><strong>RCadmin</strong> is not allowed to be hidden in the Global Address List</li>
<li><strong>RCadmin</strong> must be added to the &ldquo;Global administrator&rdquo; group in office 365 (this particular right can be removed after configuration).</li>
</ul>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p style="text-align: center;">2</p>
</td>
<td style="text-align: left;">
<p>Configure impersonation for <strong>RCadmin</strong> account</p>
</td>
<td style="text-align: left;">
<p>Refer to <span style="text-decoration: underline;"><strong><a href="https://msdn.microsoft.com/en-us/library/office/dn722376(v=exchg.150).aspx">this article</a></strong></span> to know how to configure impersonation.</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p style="text-align: center;">3</p>
</td>
<td style="text-align: left;">
<p>Configure Send As right for <strong>RCadmin</strong> account</p>
</td>
<td style="text-align: left;">
<p>Refer to <span style="text-decoration: underline;"><strong><a href="https://technet.microsoft.com/en-us/library/jj919240(v=exchg.150).aspx">this article</a>&nbsp;</strong></span>to know how to configure Send As right.</p>
</td>
</tr>
</tbody>
</table>
<h2>&nbsp;</h2>
<h2>Resource Central (RC)&nbsp;</h2>
<table border="1" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td style="text-align: justify;">
<h4><strong>&nbsp;No.</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>Check list</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>References</strong></h4>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>1</p>
</td>
<td style="text-align: justify;">
<p>Prepare server</p>
</td>
<td style="text-align: justify;">
<p>Refer to <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/508/2/system-requirements-for-resource-central">this article</a></strong></span> for more details.</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>2</p>
</td>
<td style="text-align: justify;">
<p>Enable required roles and features on the new server</p>
</td>
<td style="text-align: justify;">
<p>Under Web Server</p>
<p>Under Management Tools:<br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Console<br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Scripts and Tools</p>
<p>Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Common http Features:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Static Content<br /> <br /> Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Application Development:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .net Extensibility 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ASP.NET 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Extensions<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Filters</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>3</p>
</td>
<td style="text-align: justify;">
<p>Resource and facility mailboxes</p>
</td>
<td style="text-align: justify;">
<p>All the resource and facility mailboxes should be added to a distribution list.</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>4</p>
</td>
<td style="text-align: justify;">
<p>Install pre-requisite softwares</p>
</td>
<td style="text-align: justify;">
<p>Microsoft SQL Server</p>
<p>Information about Microsoft SQL Server is available <span style="text-decoration: underline;"><strong><a href="http://www.microsoft.com/sql/default.mspx">here</a></strong></span>.</p>
<p>Note</p>
<ul>
<li>The SQL server should be in mixed mode (Windows Authentication and SQL Server Authentication).</li>
<li>SQL account must have sysadmin rights.</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>RealTime Service (RTS)&nbsp;</h2>
<table border="1" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td style="text-align: justify;">
<h4><strong>No.</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>Checklist</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>References</strong></h4>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>1</p>
</td>
<td style="text-align: justify;">
<p>Prepare server</p>
</td>
<td style="text-align: justify;">
<p>Refer to <a href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/102/1/realtime-service-6-installation-guide">RTS Installation Guide</a> for more details.</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>2</p>
</td>
<td style="text-align: justify;">
<p>Check your platform</p>
</td>
<td style="text-align: justify;">
<p>Supported platforms are as follows:</p>
<ul>
<li>Office 365 Business Essentials</li>
<li>Office 365 Business Premium</li>
<li>Office 365 Enterprise E1</li>
<li>Office 365 Education E1</li>
<li>Office 365 Government E1</li>
<li>Office 365 Enterprise E3</li>
<li>Office 365 Education E3</li>
<li>Office 365 Government E3</li>
<li>Office 365 Enterprise E4</li>
<li>Office 365 Education E4</li>
<li>Office 365 Government E4</li>
</ul>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>3</p>
</td>
<td style="text-align: justify;">
<p>Install prerequisites</p>
</td>
<td style="text-align: justify;">
<p>Microsoft Online Services Sign-In Assistant (<span style="text-decoration: underline;"><strong><a href="http://www.microsoft.com/en-us/download/details.aspx?id=39267">Download link</a></strong></span>)</p>
<p>Windows Azure Active Directory Module (<span style="text-decoration: underline;"><strong><a href="http://go.microsoft.com/fwlink/p/?linkid=236297">Download link</a></strong></span>)</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>4</p>
</td>
<td style="text-align: justify;">
<p>Enable firewall exceptions</p>
</td>
<td style="text-align: justify;">
<p>Refer to this <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/292/0/inbound-and-outbound-realtime-service-rts-ports-and-needed-ip-addresses">article</a></strong></span> for more details.</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Properties</h2>
<p>Applies to:&nbsp;RC 3.8</p>
<p>Reference: TFS #42167</p>
<p>Knowledge base ID: 0173</p>
<p>Last updated: August 25, 2016</p>]]></contents>
<contentstext><![CDATA[SERVICE ACCOUNT 

 NO.

CHECK LIST

REFERENCES

1 

Create a service account (our suggestion is RCADMIN) in Office 365
Cloud admin interface 

 	* RCADMIN needs to have a mailbox
 	* RCADMIN is not allowed to be hidden in the Global Address List
 	* RCADMIN must be added to the "Global administrator" group in
office 365 (this particular right can be removed after configuration).

2 

Configure impersonation for RCADMIN account 

Refer to THIS ARTICLE
[HTTPS://MSDN.MICROSOFT.COM/EN-US/LIBRARY/OFFICE/DN722376(V=EXCHG.150).ASPX]
to know how to configure impersonation. 

3 

Configure Send As right for RCADMIN account 

Refer to THIS ARTICLE
[HTTPS://TECHNET.MICROSOFT.COM/EN-US/LIBRARY/JJ919240(V=EXCHG.150).ASPX] to
know how to configure Send As right. 

 

RESOURCE CENTRAL (RC) 

 NO.

CHECK LIST

REFERENCES

1 

Prepare server 

Refer to THIS ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/508/2/SYSTEM-REQUIREMENTS-FOR-RESOURCE-CENTRAL]
for more details. 

2 

Enable required roles and features on the new server 

Under Web Server 

Under Management Tools:
 IIS Management Console
 IIS Management Scripts and Tools 

Under Web Server
 Under Common http Features:
 Static Content

 Under Web Server
 Under Application Development:
 .net Extensibility 4.5
 ASP.NET 4.5
 ISAPI Extensions
 ISAPI Filters 

3 

Resource and facility mailboxes 

All the resource and facility mailboxes should be added to a
distribution list. 

4 

Install pre-requisite softwares 

Microsoft SQL Server 

Information about Microsoft SQL Server is available HERE
[HTTP://WWW.MICROSOFT.COM/SQL/DEFAULT.MSPX]. 

Note 

 	* The SQL server should be in mixed mode (Windows Authentication and
SQL Server Authentication).
 	* SQL account must have sysadmin rights.

REALTIME SERVICE (RTS) 

NO.

CHECKLIST

REFERENCES

1 

Prepare server 

Refer to RTS Installation Guide
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/102/1/realtime-service-6-installation-guide]
for more details. 

2 

Check your platform 

Supported platforms are as follows: 

 	* Office 365 Business Essentials
 	* Office 365 Business Premium
 	* Office 365 Enterprise E1
 	* Office 365 Education E1
 	* Office 365 Government E1
 	* Office 365 Enterprise E3
 	* Office 365 Education E3
 	* Office 365 Government E3
 	* Office 365 Enterprise E4
 	* Office 365 Education E4
 	* Office 365 Government E4

3 

Install prerequisites 

Microsoft Online Services Sign-In Assistant (DOWNLOAD LINK
[HTTP://WWW.MICROSOFT.COM/EN-US/DOWNLOAD/DETAILS.ASPX?ID=39267]) 

Windows Azure Active Directory Module (DOWNLOAD LINK
[HTTP://GO.MICROSOFT.COM/FWLINK/P/?LINKID=236297]) 

4 

Enable firewall exceptions 

Refer to this ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/292/0/INBOUND-AND-OUTBOUND-REALTIME-SERVICE-RTS-PORTS-AND-NEEDED-IP-ADDRESSES]
for more details. 

PROPERTIES

Applies to: RC 3.8 

Reference: TFS #42167 

Knowledge base ID: 0173 

Last updated: August 25, 2016]]></contentstext>
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<subject><![CDATA[KB0173 - Pre-Installation check lists for Resource Central 3.8 (Office 365 setup)]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When you log in Resource Central (RC) backend, the following error occurs:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20171%20-%20F01.jpg" alt="" width="668" height="132" /></p>
<h2>Cause</h2>
<p style="text-align: justify;">This issue occurs because RC is installed on Windows Server 2008 R2 RTM. Some Internet Information Services (IIS) 7.5 handlers of this server edition cannot handle requests whose URLS do not end with a period (e.g. <span style="text-decoration: underline;"><strong><a href="http://add-on-company.com/rc38/admin/default">http://add-on-company.com/rc38/admin/default</a></strong></span>).</p>
<p style="text-align: justify;"><span style="background-color: #ffff00;">Note:</span> The error is only encountered in Windows Server 2008 R2 RTM. There are no problems with higher versions of Windows 2008 R2.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2>Workaround</h2>
<p style="text-align: justify;"><strong>Option 1</strong>: Upgrade to Windows Server 2008 R2 Service Pack 1 or higher versions.</p>
<p style="text-align: justify;"><strong>Option 2</strong>: Add and attribute to web.config file</p>
<p style="text-align: justify;">- Reach web.config file at: C:\inetpub\wwwroot\ResourceCentral (by default)</p>
<p style="text-align: justify;">- Open the web.config file with Notepad (recommended)</p>
<p style="text-align: justify;">- Add <strong>runAllManagedModulesForAllRequests="true"</strong> to <strong>modules</strong> section</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20171%20-%20F02.jpg" alt="" width="529" height="327" /></p>
<p>- Save the file.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #42199</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0171</p>
<p style="text-align: justify;"><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you log in Resource Central (RC) backend, the following error
occurs: 

CAUSE

This issue occurs because RC is installed on Windows Server 2008 R2
RTM. Some Internet Information Services (IIS) 7.5 handlers of this
server edition cannot handle requests whose URLS do not end with a
period (e.g. HTTP://ADD-ON-COMPANY.COM/RC38/ADMIN/DEFAULT
[HTTP://ADD-ON-COMPANY.COM/RC38/ADMIN/DEFAULT]). 

Note: The error is only encountered in Windows Server 2008 R2 RTM.
There are no problems with higher versions of Windows 2008 R2. 

WORKAROUND

OPTION 1: Upgrade to Windows Server 2008 R2 Service Pack 1 or higher
versions. 

OPTION 2: Add and attribute to web.config file 

- Reach web.config file at: C:inetpubwwwrootResourceCentral (by
default) 

- Open the web.config file with Notepad (recommended) 

- Add RUNALLMANAGEDMODULESFORALLREQUESTS="TRUE" to MODULES section 

- Save the file. 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #42199 

KNOWLEDGE BASE ID: 0171 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>Exchange Central is our team calendar and planning tool for Microsoft Outlook&reg; calendars, that offers a user-friendly overview of multiple group of calendars as well as powerful scheduling, planning, reception and reporting tools.</p>
<p>The roadmap provides an overview of major features in future releases. It&rsquo;s intended as long-term guidance and not as a guarantee of future releases as our development priorities change based on customer feedback. The roadmap is therefore updated at a regular basis.</p>
<p>We value our customer wishes, if you have a request for a feature, please <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Tickets/Submit">let us know</a></span>. For a list of past releases and features, go to the product&rsquo;s <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central">revision history</a></span></p>
<p>This page was last modified on August 26th 2019.</p>
<p><a name="PlannedfeaturesforExchangeCentral"></a></p>
<h3><strong>Planned features for Exchange Central</strong></h3>
<ul>
<li>No plans at the moment</li>
</ul>]]></contents>
<contentstext><![CDATA[Exchange Central is our team calendar and planning tool for Microsoft
Outlook(R) calendars, that offers a user-friendly overview of multiple
group of calendars as well as powerful scheduling, planning, reception
and reporting tools. 

The roadmap provides an overview of major features in future releases.
It's intended as long-term guidance and not as a guarantee of future
releases as our development priorities change based on customer
feedback. The roadmap is therefore updated at a regular basis. 

We value our customer wishes, if you have a request for a feature,
please let us know
[http://www.add-on-support.com/support/index.php?/Tickets/Submit]. For
a list of past releases and features, go to the product's revision
history
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central]


This page was last modified on August 26th 2019. 

PLANNED FEATURES FOR EXCHANGE CENTRAL

 	* No plans at the moment

]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>After upgrading from older revision to Resource Central (RC) 3.8, you might encounter the following issues:</p>
<p>- Some JavaScript error messages show up:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20170%20-%20F01.jpg" alt="" width="497" height="333" /></p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20170%20-%20F02.jpg" alt="" width="490" height="325" /></p>
<p>- Some functions might not work properly:</p>
<ul>
<li style="text-align: justify;">When you try to move order from one resource to another (of the same location), the original order and reservation are cancelled (Cancelled Reservation and Cancelled Order emails are received) and a New Reservation email is sent from the new resource, but the order is NOT moved to the new resource.</li>
<li style="text-align: justify;">Calculation for opening hours of items is incorrect.</li>
<li style="text-align: justify;">After logging in RC backend, the screen keeps loading forever when you click a menu.</li>
</ul>
<p>&nbsp;</p>
<h2>Cause</h2>
<p style="text-align: justify;">The cache of browser still keeps files of old Resource Central version. These files have been changed or added with new functions in Resource Central 3.8, which will not be applied if they are not loaded to the cache. Therefore, the cache needs to be cleared of the old data to load these new data.</p>
<p>This is a list of possible cached files:</p>
<ul>
<li>/ResourceCentral/CKEditor/customFonts/fonts.css</li>
<li>/ResourceCentral/styles/jquery-ui-1.9.2.custom.css</li>
<li>/ResourceCentral/App_Themes/Blue/datepicker.css</li>
<li>/ResourceCentral/App_Themes/Blue/dhtmlxtoolbar_dhx_blue.css</li>
<li>/ResourceCentral/App_Themes/Blue/dhtmlxtree.css</li>
<li>/ResourceCentral/App_Themes/Blue/layout-default.css</li>
<li>/ResourceCentral/App_Themes/Blue/Grid.css</li>
<li>/ResourceCentral/App_Themes/Blue/Menu.css</li>
<li>/ResourceCentral/App_Themes/Blue/ui.resizable.css</li>
<li>/ResourceCentral/scripts/jquery.js</li>
<li>/ResourceCentral/scripts/jquery-ui-1.9.2.custom.min.js</li>
<li>/ResourceCentral/scripts/jquery-ex.min.js</li>
<li>/ResourceCentral/scripts/datepicker.js</li>
<li>/ResourceCentral/dhtmlxGrid/dhtmlxtoolbar.js</li>
<li>/ResourceCentral/dhtmlxTree/dhtmlxcommon.js</li>
<li>/ResourceCentral/dhtmlxTree/dhtmlxtree.js</li>
<li>/ResourceCentral/scripts/json2.js</li>
<li>/ResourceCentral/scripts/libs/angular/i18n/angular-locale_en-us.js</li>
</ul>
<p>&nbsp;</p>
<h2>Workaround</h2>
<p style="text-align: justify;">Important Note: To ensure smooth operation and no influence from the previous system (because of browser keeping cached data), it is recommended to clear cache after the installation of Resource Central 3.8.</p>
<p><strong>Option 1: Clear cached data of the browser (Options <strong>&rArr;</strong>&nbsp;General &rArr; Delete&hellip;):</strong></p>
<p><strong><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20170%20-%20F03.jpg" alt="" width="428" height="581" /></strong></p>
<p><strong>Option 2: Clear cache by holding [Ctrl-key] and then press [F5].</strong></p>
<p>The following message shows up:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20170%20-%20F04.jpg" alt="" width="484" height="269" /></p>
<p>Click [Retry] to finish.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #40685</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0170</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

After upgrading from older revision to Resource Central (RC) 3.8, you
might encounter the following issues: 

- Some JavaScript error messages show up: 

- Some functions might not work properly: 

 	* When you try to move order from one resource to another (of the
same location), the original order and reservation are cancelled
(Cancelled Reservation and Cancelled Order emails are received) and a
New Reservation email is sent from the new resource, but the order is
NOT moved to the new resource.
 	* Calculation for opening hours of items is incorrect.
 	* After logging in RC backend, the screen keeps loading forever when
you click a menu.

CAUSE

The cache of browser still keeps files of old Resource Central
version. These files have been changed or added with new functions in
Resource Central 3.8, which will not be applied if they are not loaded
to the cache. Therefore, the cache needs to be cleared of the old data
to load these new data. 

This is a list of possible cached files: 

 	* /ResourceCentral/CKEditor/customFonts/fonts.css
 	* /ResourceCentral/styles/jquery-ui-1.9.2.custom.css
 	* /ResourceCentral/App_Themes/Blue/datepicker.css
 	* /ResourceCentral/App_Themes/Blue/dhtmlxtoolbar_dhx_blue.css
 	* /ResourceCentral/App_Themes/Blue/dhtmlxtree.css
 	* /ResourceCentral/App_Themes/Blue/layout-default.css
 	* /ResourceCentral/App_Themes/Blue/Grid.css
 	* /ResourceCentral/App_Themes/Blue/Menu.css
 	* /ResourceCentral/App_Themes/Blue/ui.resizable.css
 	* /ResourceCentral/scripts/jquery.js
 	* /ResourceCentral/scripts/jquery-ui-1.9.2.custom.min.js
 	* /ResourceCentral/scripts/jquery-ex.min.js
 	* /ResourceCentral/scripts/datepicker.js
 	* /ResourceCentral/dhtmlxGrid/dhtmlxtoolbar.js
 	* /ResourceCentral/dhtmlxTree/dhtmlxcommon.js
 	* /ResourceCentral/dhtmlxTree/dhtmlxtree.js
 	* /ResourceCentral/scripts/json2.js
 	* /ResourceCentral/scripts/libs/angular/i18n/angular-locale_en-us.js

WORKAROUND

Important Note: To ensure smooth operation and no influence from the
previous system (because of browser keeping cached data), it is
recommended to clear cache after the installation of Resource Central
3.8. 

OPTION 1: CLEAR CACHED DATA OF THE BROWSER (OPTIONS ⇒ General ⇒
Delete…): 

OPTION 2: CLEAR CACHE BY HOLDING [CTRL-KEY] AND THEN PRESS [F5]. 

The following message shows up: 

Click [Retry] to finish. 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #40685 

KNOWLEDGE BASE ID: 0170 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2><span lang="EN-GB">Symptom</span></h2>
<p><span lang="EN-GB">When you click "Configure Application" in the Resource Central (RC) Configuration Tool, the following message is issued:</span></p>
<p><span lang="EN-GB"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20160%20-%20F01.jpg" alt="" width="277" height="184" /><br /></span></p>
<h2>Cause</h2>
<p><span lang="EN-GB"><span lang="EN-GB">RC admin user does not have READ access to Active Directory (AD).</span></span></p>
<p>&nbsp;</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20160%20-%20F02.jpg" alt="" width="379" height="509" /></p>
<h2>Resolution</h2>
<p>Go to Active Directory administration interface and grant RC admin user READ access to AD.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #31595</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0160</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you click "Configure Application" in the Resource Central (RC)
Configuration Tool, the following message is issued: 

CAUSE

RC admin user does not have READ access to Active Directory (AD). 

RESOLUTION

Go to Active Directory administration interface and grant RC admin
user READ access to AD. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #31595 

KNOWLEDGE BASE ID: 0160 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>Document is available in pdf format below</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p style="text-align: justify;">Information about availability of attendees in appointments with &ldquo;working elsewhere&rdquo; status cannot be retrieved and returned with blank status value.</p>
<p style="text-align: justify;">This is how the appointment with &ldquo;working elsewhere&rdquo; status is shown in Outlook:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20103%20-%20F01.jpg" alt="" width="632" height="426" /></p>
<p>And this is how attendee status of this appointment is shown in ResourceFinder:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20103%20-%20F02.jpg" alt="" width="633" height="384" /></p>
<p style="text-align: justify;">If this function works properly, the attendee should have the status highlighted in the following figure:</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20103%20-%20F03.jpg" alt="" width="639" height="109" /></p>
<h2>Cause</h2>
<p style="text-align: justify;">RC uses "GetUserAvailability" function of RTS to get free/busy data of users in Exchange.</p>
<p style="text-align: justify;">But there is a limit in Exchange Web Service: it does not support getting availability data of &ldquo;Working Elsewhere&rdquo; status in Exchange Online. Therefore, when RTS sends a request to EWS, it cannot retrieve availability of meetings/appointments with "Working Elsewhere" status.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2 style="text-align: justify;">Resolution</h2>
<p style="text-align: justify;">This has been confirmed as a defect and will be fixed later with the improved managed API provided by Microsoft.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2 style="text-align: justify;">Properties</h2>
<p style="text-align: justify;"><strong>Applies to</strong><strong>: </strong>RC 3.7.10 or newer versions, Exchange Online and Exchange 2013</p>
<p style="text-align: justify;"><strong>Fixed in:&nbsp;</strong>RC 3.8 SR1 RC3 and RTS 6.4.17.118</p>
<p style="text-align: justify;"><strong>Reference</strong>: TFS #11410</p>
<p style="text-align: justify;"><strong>Knowledge base ID:</strong>&nbsp;0103</p>
<p style="text-align: justify;"><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Information about availability of attendees in appointments with
"working elsewhere" status cannot be retrieved and returned with blank
status value. 

This is how the appointment with "working elsewhere" status is shown
in Outlook: 

And this is how attendee status of this appointment is shown in
ResourceFinder: 

If this function works properly, the attendee should have the status
highlighted in the following figure: 

CAUSE

RC uses "GetUserAvailability" function of RTS to get free/busy data of
users in Exchange. 

But there is a limit in Exchange Web Service: it does not support
getting availability data of "Working Elsewhere" status in Exchange
Online. Therefore, when RTS sends a request to EWS, it cannot retrieve
availability of meetings/appointments with "Working Elsewhere" status.


RESOLUTION

This has been confirmed as a defect and will be fixed later with the
improved managed API provided by Microsoft. 

PROPERTIES

APPLIES TO: RC 3.7.10 or newer versions, Exchange Online and Exchange
2013 

FIXED IN: RC 3.8 SR1 RC3 and RTS 6.4.17.118 

REFERENCE: TFS #11410 

KNOWLEDGE BASE ID: 0103 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p style="text-align: justify;">When you open Outlook for the first time, everything works smoothly with ResourceFinder.&nbsp; You can book as many appointments as you wish.</p>
<p style="text-align: justify;">If you close Outlook and then open it, go to ResourceFinder, select a room and click [Save and Close], a message shows up as in the following figure:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20176%20-%20F01.jpg " alt="" width="488" height="324" /></p>
<p style="text-align: justify;"><span style="background-color: #ffff00;">Note:</span> This issue only occurs on a published Outlook. If you perform these actions on a local Outlook on the server, no issues occur.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p style="text-align: justify;">Security policy of Citrix server blocks access from Outlook to the Resource Central script file.</p>
<p>&nbsp;</p>
<h2>Workaround</h2>
<p style="text-align: justify;">To grant Outlook access to Resource Central web application, add the following URL to the list of Trusted Sites on Citrix the server: <em>http://&lt;WebServerName&gt;/ResourceCentral</em></p>
<p style="text-align: justify;">(In which, &lt;WebServerName&gt; is the name of the server where the RC web application is installed)</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8</p>
<p><strong>Reference</strong>: TFS #49343</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0176</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you open Outlook for the first time, everything works smoothly
with ResourceFinder. You can book as many appointments as you wish. 

If you close Outlook and then open it, go to ResourceFinder, select a
room and click [Save and Close], a message shows up as in the
following figure: 

Note: This issue only occurs on a published Outlook. If you perform
these actions on a local Outlook on the server, no issues occur. 

CAUSE

Security policy of Citrix server blocks access from Outlook to the
Resource Central script file. 

WORKAROUND

To grant Outlook access to Resource Central web application, add the
following URL to the list of Trusted Sites on Citrix the server:
_http://<WebServerName>/ResourceCentral_ 

(In which, <WebServerName> is the name of the server where the RC web
application is installed) 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #49343 

KNOWLEDGE BASE ID: 0176 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<h1>Headline 1</h1>
<p>Normal text</p>
<h2>Headline 2</h2>
<p>Normal text</p>
<h3>Headline 3</h3>
<p>Normal text</p>
<h4>Headline 4</h4>
<p>Normal text</p>
<h5>Headline 5</h5>
<p>Normal text</p>
<h6>Headline 6</h6>
<p>Normal text</p>
<p><span style="text-decoration: underline;">Normal text with Underline</span></p>
<p><strong>Normal text with Bold&nbsp;</strong></p>
<p><em>Normal text with Italic</em></p>
<p>Link to <a href="http://www.add-on.com">www.add-on.com</a></p>]]></contents>
<contentstext><![CDATA[HEADLINE 1

Normal text 

HEADLINE 2

Normal text 

HEADLINE 3

Normal text 

HEADLINE 4

Normal text 

HEADLINE 5

Normal text 

HEADLINE 6

Normal text 

Normal text with Underline 

NORMAL TEXT WITH BOLD  

_Normal text with Italic_ 

Link to www.add-on.com [http://www.add-on.com]]]></contentstext>
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<subject><![CDATA[Test Headlines format]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>This issue can be described by the following example:</p>
<ul>
<li>Resource A is booked for a meeting from 6:00 to 7:00 PM</li>
<li>Resource A is a part of virtual resource ABC</li>
<li>You want to book a meeting with virtual resource ABC from 5:00 to 08:00 PM, and the virtual resource is still available for you to book. Meanwhile, ResourceFinder should block the booking because the child resource A has already been booked.</li>
</ul>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>This bug occurs when both of following conditions are met:</p>
<ul>
<li>Value of parameter &lsquo;ResourceFinder.PageSize&rsquo; is more than 50</li>
<li>Number of resources in Resource Central is more than 50.</li>
</ul>
<p>&nbsp;</p>
<h2>Workaround</h2>
<p>The parameter &lsquo;ResourceFinder.PageSize&rsquo; should be set with a value of less than 50.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the product.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7, RC 3.7.10 and RC 3.8</p>
<p><strong>Fixed in: </strong>RC3.8 HF4 RC2 (3.8.0002.0003)</p>
<p><strong>Reference</strong>: TFS #53127</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0179</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

This issue can be described by the following example: 

 	* Resource A is booked for a meeting from 6:00 to 7:00 PM
 	* Resource A is a part of virtual resource ABC
 	* You want to book a meeting with virtual resource ABC from 5:00 to
08:00 PM, and the virtual resource is still available for you to book.
Meanwhile, ResourceFinder should block the booking because the child
resource A has already been booked.

CAUSE

This bug occurs when both of following conditions are met: 

 	* Value of parameter 'ResourceFinder.PageSize' is more than 50
 	* Number of resources in Resource Central is more than 50.

WORKAROUND

The parameter 'ResourceFinder.PageSize' should be set with a value of
less than 50. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the product. 

PROPERTIES

APPLIES TO: RC 3.7, RC 3.7.10 and RC 3.8 

FIXED IN: RC3.8 HF4 RC2 (3.8.0002.0003) 

REFERENCE: TFS #53127 

KNOWLEDGE BASE ID: 0179 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0179 - ResourceFinder does not block virtual resource booking when a child resource is booked]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p style="text-align: justify;">When starting Outlook 2013<span lang="VI"> or </span>Outlook <span lang="VI">2016</span>, this information bar might be displayed saying &ldquo;A problem was detected with an add-in and it has been disabled&rdquo;:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2043%20-%20F01.jpg" alt="" width="628" height="218" /></p>
<p style="text-align: justify;">Clicking on the &ldquo;View Disabled Add-ins&hellip;&rdquo; button shows a form with the list of add-in as well as how each add-in impact Outlook performance:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2043%20-%20F02.jpg" alt="" width="630" height="265" /></p>
<p style="text-align: justify;">Sometimes even if you put the add-in into the &ldquo;Always enable this add-in&rdquo; list, it is still flagged as &ldquo;Inactive&rdquo; even with a reboot of Outlook.</p>
<p style="text-align: justify;">It may be see that the outlook splash screen stops at loading add-ins, and Outlook is automatically closed after that. Another variant is that Outlook may keep on loading add-ins, but it Outlook never completes loading.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2043%20-%20F03.jpg" alt="" width="399" height="243" /></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p style="text-align: justify;">Outlook 2013<span lang="VI"> and Outlook 2016</span><span lang="VI">are</span> less tolerant to long add-in load time compared to earlier Outlook revisions.</p>
<p>&nbsp;</p>
<h2>Resolutions</h2>
<p><strong>Option 1</strong>: Temporary solution: Click on &ldquo;Always enable this add-in&rdquo;</p>
<p><strong>Option 2</strong>: Create a registry key to force Outlook to never disable RC Add-in:</p>
<p>- Open Registry Editor</p>
<p>- Go to this key:</p>
<table>
<tbody>
<tr>
<td>Outlook 2013</td>
<td>
<p class="MsoNormal">[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\Resiliency\AddinList]</p>
<p class="MsoNormal">"AOP.RC.ResourceFinder.Addin"=dword:00000001</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\AOP.RC.ResourceFinder.Addin]</p>
<p class="MsoNormal">"LoadBehavior"=dword:00000003</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\AOP.RC.ResourceFinder.Addin]</p>
<p class="MsoNormal">"LoadBehavior"=dword:00000003</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Resiliency\DisabledItems]</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Resiliency\DisabledItems]</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Resiliency\CrashingAddinList]</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Resiliency\CrashingAddinList]</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Resiliency\DoNotDisableAddinList]</p>
<p class="MsoNormal">"AOP.RC.ResourceFinder.Addin"=dword:00000001</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Outlook\Resiliency\NotificationReminderAddinData]</p>
<p class="MsoNormal">"AOP.RC.ResourceFinder.Addin\dtype"=dword:00000000</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\NotificationReminderAddinData]</p>
<span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">"AOP.RC.ResourceFinder.Addin"=dword:967a844d</span></td>
</tr>
<tr>
<td>Outlook 2016</td>
<td>
<p class="MsoNormal">[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\Resiliency\AddinList]</p>
<p class="MsoNormal">"AOP.RC.ResourceFinder.Addin"=dword:00000001</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\AOP.RC.ResourceFinder.Addin]</p>
<p class="MsoNormal">"LoadBehavior"=dword:00000003</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\AOP.RC.ResourceFinder.Addin]</p>
<p class="MsoNormal">"LoadBehavior"=dword:00000003</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\DisabledItems]</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\DisabledItems]</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\CrashingAddinList]</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\CrashingAddinList]</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\DoNotDisableAddinList]</p>
<p class="MsoNormal">"AOP.RC.ResourceFinder.Addin"=dword:00000001</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\NotificationReminderAddinData]</p>
<p class="MsoNormal">"AOP.RC.ResourceFinder.Addin\dtype"=dword:00000000</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Resiliency\NotificationReminderAddinData]</p>
<span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">"AOP.RC.ResourceFinder.Addin"=dword:967a844d</span></td>
</tr>
</tbody>
</table>
<p>Please refer to this <a href="https://blogs.msdn.microsoft.com/emeamsgdev/2017/08/02/outlooks-slow-add-ins-resiliency-logic-and-how-to-always-enable-slow-add-ins/"><span style="text-decoration: underline;"><strong>article</strong> </span></a>for more details.</p>
<p>- Create a key (right click &rArr;&nbsp;New &rArr;&nbsp;DWORD (32-bit) Value) with name based on the backend and Outlook versions:</p>
<ul>
<li>RC 3.7 and 3.7.10 revisions (32-bit Outlook): <strong>ResourceFinder.Connect</strong></li>
<li>RC 3.8, RC 3.7 and 3.7.10 revisions (64-bit Outlook): <strong>Add-On-Products.ResourceFinder</strong></li>
<li>New Add-in version 4.0 (both 32-bit and 64-bit):&nbsp;<strong>AOP.RC.ResourceFinder.Addin</strong></li>
</ul>
<p>- Right click on the created key, select [<strong>Modify</strong>] and enter &ldquo;1&rdquo; into <strong>Value data</strong> field:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2043%20-%20F06.jpg" alt="" width="371" height="239" /></p>
<p>Figure 1 - RC 3.7 and RC 3.7.10 (32-bit Outlook)</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2043%20-%20F07.jpg " alt="" width="371" height="239" /></p>
<p>Figure 2 - RC 3.8</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2043%20-%20F08.jpg " alt="" width="371" height="239" /></p>
<p>Figure 3 - RC 3.7 and RC 3.7.10 (64-bit Outlook)</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%2043%20-%20F09.jpg" alt="" width="371" height="239" /></p>
<p>Figure 4 - New Add-in 4.0&nbsp;</p>
<p>- Click [<strong>OK</strong>] to finish.</p>
<p>&nbsp;</p>
<p><strong>Option 3</strong>: Disable Certificates for publisher and server on the client PC</p>
<p>Open Internet Explorer, go to <strong>Settings </strong>&rArr;<strong>&nbsp;Internet Options</strong>, select <strong>Advanced</strong> tab, and move to <strong>Security</strong> section.</p>
<p>Uncheck 2 options highlighted in the screenshot:</p>
<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;-&nbsp;<em>Check for publisher&rsquo;s certificate revocation</em></p>
<p><em>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- Check for server certificate revocation ( requires restart)</em></p>
<p><em><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2043%20-%20F05.jpg" alt="" width="375" height="468" /></em></p>
<p><strong>Option 4</strong>: Disable Client Certificate Revocation (CRL) check on IIS</p>
<p>Please refer to <strong><span style="text-decoration: underline;"><a href="http://blogs.msdn.com/b/kaushal/archive/2012/10/15/disable-client-certificate-revocation-check-on-iis.aspx">this article</a></span></strong> for more details.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>:&nbsp;</strong>RC 3.7, RC 3.7.10, RC 3.8, RC 4.0</p>
<p><strong>Reference</strong>: TFS #5940; 28910; 18757</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0043</p>
<p><strong>Last updated:</strong>&nbsp;Mar 15, 2019</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When starting Outlook 2013 or Outlook 2016, this information bar might
be displayed saying "A problem was detected with an add-in and it has
been disabled": 

Clicking on the "View Disabled Add-ins…" button shows a form with
the list of add-in as well as how each add-in impact Outlook
performance: 

Sometimes even if you put the add-in into the "Always enable this
add-in" list, it is still flagged as "Inactive" even with a reboot of
Outlook. 

It may be see that the outlook splash screen stops at loading add-ins,
and Outlook is automatically closed after that. Another variant is
that Outlook may keep on loading add-ins, but it Outlook never
completes loading. 

CAUSE

Outlook 2013 and Outlook 2016are less tolerant to long add-in load
time compared to earlier Outlook revisions. 

RESOLUTIONS

OPTION 1: Temporary solution: Click on "Always enable this add-in" 

OPTION 2: Create a registry key to force Outlook to never disable RC
Add-in: 

- Open Registry Editor 

- Go to this key: 

 		Outlook 2013

[HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice15.0OutlookResiliencyAddinList]


"AOP.RC.ResourceFinder.Addin"=dword:00000001 

[HKEY_CURRENT_USERSOFTWAREMicrosoftOfficeOutlookAddinsAOP.RC.ResourceFinder.Addin]


"LoadBehavior"=dword:00000003 

[HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeOutlookAddinsAOP.RC.ResourceFinder.Addin]


"LoadBehavior"=dword:00000003 

[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice15.0OutlookResiliencyDisabledItems]


[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice15.0OutlookResiliencyDisabledItems]


[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice15.0OutlookResiliencyCrashingAddinList]


[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice15.0OutlookResiliencyCrashingAddinList]


[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice15.0OutlookResiliencyDoNotDisableAddinList]


"AOP.RC.ResourceFinder.Addin"=dword:00000001 

[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice15.0OutlookResiliencyNotificationReminderAddinData]


"AOP.RC.ResourceFinder.Addindtype"=dword:00000000 

[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0OutlookResiliencyNotificationReminderAddinData]
"AOP.RC.ResourceFinder.Addin"=dword:967a844d 

 		Outlook 2016

[HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice16.0OutlookResiliencyAddinList]


"AOP.RC.ResourceFinder.Addin"=dword:00000001 

[HKEY_CURRENT_USERSOFTWAREMicrosoftOfficeOutlookAddinsAOP.RC.ResourceFinder.Addin]


"LoadBehavior"=dword:00000003 

[HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeOutlookAddinsAOP.RC.ResourceFinder.Addin]


"LoadBehavior"=dword:00000003 

[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0OutlookResiliencyDisabledItems]


[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0OutlookResiliencyDisabledItems]


[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0OutlookResiliencyCrashingAddinList]


[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0OutlookResiliencyCrashingAddinList]


[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0OutlookResiliencyDoNotDisableAddinList]


"AOP.RC.ResourceFinder.Addin"=dword:00000001 

[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0OutlookResiliencyNotificationReminderAddinData]


"AOP.RC.ResourceFinder.Addindtype"=dword:00000000 

[HKEY_CURRENT_USERSOFTWAREMicrosoftOffice16.0OutlookResiliencyNotificationReminderAddinData]
"AOP.RC.ResourceFinder.Addin"=dword:967a844d 

Please refer to this ARTICLE
[https://blogs.msdn.microsoft.com/emeamsgdev/2017/08/02/outlooks-slow-add-ins-resiliency-logic-and-how-to-always-enable-slow-add-ins/]for
more details. 

- Create a key (right click ⇒ New ⇒ DWORD (32-bit) Value) with
name based on the backend and Outlook versions: 

 	* RC 3.7 and 3.7.10 revisions (32-bit Outlook):
RESOURCEFINDER.CONNECT
 	* RC 3.8, RC 3.7 and 3.7.10 revisions (64-bit Outlook):
ADD-ON-PRODUCTS.RESOURCEFINDER
 	* New Add-in version 4.0 (both 32-bit and 64-bit):
AOP.RC.RESOURCEFINDER.ADDIN

- Right click on the created key, select [MODIFY] and enter "1" into
VALUE DATA field: 

Figure 1 - RC 3.7 and RC 3.7.10 (32-bit Outlook) 

Figure 2 - RC 3.8 

Figure 3 - RC 3.7 and RC 3.7.10 (64-bit Outlook) 

Figure 4 - New Add-in 4.0 

- Click [OK] to finish. 

OPTION 3: Disable Certificates for publisher and server on the client
PC 

Open Internet Explorer, go to SETTINGS ⇒ INTERNET OPTIONS, select
ADVANCED tab, and move to SECURITY section. 

Uncheck 2 options highlighted in the screenshot: 

 - _Check for publisher's certificate revocation_ 

_ - Check for server certificate revocation ( requires restart)_ 

__ 

OPTION 4: Disable Client Certificate Revocation (CRL) check on IIS 

Please refer to THIS ARTICLE
[HTTP://BLOGS.MSDN.COM/B/KAUSHAL/ARCHIVE/2012/10/15/DISABLE-CLIENT-CERTIFICATE-REVOCATION-CHECK-ON-IIS.ASPX]
for more details. 

PROPERTIES

APPLIES TO: RC 3.7, RC 3.7.10, RC 3.8, RC 4.0 

REFERENCE: TFS #5940; 28910; 18757 

KNOWLEDGE BASE ID: 0043 

LAST UPDATED: Mar 15, 2019]]></contentstext>
<categories>
<categoryid><![CDATA[2]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[31]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0043 - Outlook 2013 and 2016 may load add-in slowly]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>These issues can be seen in ResourceFinder:</p>
<ul>
<li>The dropdown list to select capacity for searching does not work</li>
<li>The text boxes to enter details for searching does not work</li>
<li>The dropdown lists to select time do not work</li>
</ul>
<p>&nbsp;</p>
<h2>Cause</h2>
<p style="text-align: justify;">These issues may appear when the Internet Explorer (IE) execution mode used by ResourceFinder is set to 9 or above. These modes are not compatible with the HTML code of the ResourceFinder. Only IE execution modes 7 and 8 are compatible with ResourceFinder.</p>
<p>&nbsp;</p>
<h2>Workaround</h2>
<p><strong>Edit registry (in client machine) to use IE execution mode 8:</strong></p>
<p style="text-align: justify;"><span style="background-color: #ffff00;">Note</span>: Changing the IE execution mode does not impact the Internet Explorer application</p>
<p>- Open Registry Editor</p>
<p>- Go to the following destination:</p>
<p>By default, Browser Emulation key is located here:</p>
<table>
<tbody>
<tr>
<td style="text-align: justify;">
<p>32-bit Windows</p>
</td>
<td style="text-align: justify;">
<p>[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>64-bit Windows</p>
</td>
<td style="text-align: justify;">
<p>[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</p>
</td>
</tr>
</tbody>
</table>
<p>Alternatively, the Browser Emulation key might also exist in:</p>
<table>
<tbody>
<tr>
<td>
<p>32-bit Windows</p>
</td>
<td>
<p>[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</p>
</td>
</tr>
<tr>
<td>
<p>64-bit Windows</p>
</td>
<td>
<p>[HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</p>
</td>
</tr>
</tbody>
</table>
<p style="text-align: justify;"><span style="background-color: #ffff00;">Note</span>: By default, the key OUTLOOK.exe is not available in the Registry. It is generated when an application (usually embedded with Outlook when functioning) is installed to the client machine. This is to improve performance of the application&rsquo;s interaction with a certain Internet application.</p>
<p>- Open the key OUTLOOK.exe and make the modification:</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20181%20-%20F01.jpg " alt="" width="371" height="239" /></p>
<p>- Enter the appropriate value to the &ldquo;<strong>Value date</strong>&rdquo; field based on the version of Internet Explorer 8 execution mode:</p>
<table>
<tbody>
<tr>
<td>
<p><strong>Value</strong></p>
</td>
<td>
<p><strong>Description</strong></p>
</td>
</tr>
<tr>
<td>
<p>8000 (0x1F40)</p>
</td>
<td>
<p>Webpages containing standards-based&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directives</a>&nbsp;are displayed in IE8 mode. Default value for Internet Explorer&nbsp;8</p>
<p><strong>Important</strong>:&nbsp;In Internet Explorer&nbsp;10, Webpages containing standards-based !DOCTYPE directives are displayed in IE10 Standards mode.</p>
</td>
</tr>
</tbody>
</table>
<p>Click [<strong>OK</strong>], close Registry Editor and restart Outlook.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the Resource Central.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #56565</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0181</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

These issues can be seen in ResourceFinder: 

 	* The dropdown list to select capacity for searching does not work
 	* The text boxes to enter details for searching does not work
 	* The dropdown lists to select time do not work

CAUSE

These issues may appear when the Internet Explorer (IE) execution mode
used by ResourceFinder is set to 9 or above. These modes are not
compatible with the HTML code of the ResourceFinder. Only IE execution
modes 7 and 8 are compatible with ResourceFinder. 

WORKAROUND

EDIT REGISTRY (IN CLIENT MACHINE) TO USE IE EXECUTION MODE 8: 

Note: Changing the IE execution mode does not impact the Internet
Explorer application 

- Open Registry Editor 

- Go to the following destination: 

By default, Browser Emulation key is located here: 

32-bit Windows 

[HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION] 

64-bit Windows 

[HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION] 

Alternatively, the Browser Emulation key might also exist in: 

32-bit Windows 

[HKEY_CURRENT_USERSOFTWAREMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION] 

64-bit Windows 

[HKEY_CURRENT_USERSOFTWAREWow6432NodeMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION] 

Note: By default, the key OUTLOOK.exe is not available in the
Registry. It is generated when an application (usually embedded with
Outlook when functioning) is installed to the client machine. This is
to improve performance of the application's interaction with a certain
Internet application. 

- Open the key OUTLOOK.exe and make the modification: 

- Enter the appropriate value to the "VALUE DATE" field based on the
version of Internet Explorer 8 execution mode: 

VALUE 

DESCRIPTION 

8000 (0x1F40) 

Webpages containing standards-based !DOCTYPE directives
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx] are
displayed in IE8 mode. Default value for Internet Explorer 8 

IMPORTANT: In Internet Explorer 10, Webpages containing
standards-based !DOCTYPE directives are displayed in IE10 Standards
mode. 

Click [OK], close Registry Editor and restart Outlook. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the Resource Central. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #56565 

KNOWLEDGE BASE ID: 0181 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>In Outlook, when you click ResourceFinder, a message appears:</p>
<p><img src="http://www.add-on-support.com/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2056%20-%20F01.jpg" alt="" width="443" height="231" /></p>
<p>If you select YES, another popup message shows up as shown in the following figure:</p>
<p><img src="http://www.add-on-support.com/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2056%20-%20F02.jpg" alt="" width="499" height="337" /></p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>This error message appears because some scripts may take an excessive amount of time to run, Internet Explorer prompts the user to decide whether to continue running the slow script.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<ul>
<li>Option 1: Change the page size for ResourceFinder to 25 or lower (it is 40 by default). This way less data is loaded into ResourceFinder.</li>
<li>Option 2: Upgrade to RC 3.8 HotFix 3 to improve loading data performance.</li>
</ul>
<p>&nbsp;</p>
<h2>Additional information</h2>
<p>The ResourceFinder web application hosts a WebBrowser Control. By default this implies that ResourceFinder displays contents in Internet Explorer (IE) 7 execution mode. IE 8 and onward support higher execution modes, which improve performance on the issue observed in this article.</p>
<p style="text-align: justify;">If you are allowed or have the opportunity to modify the registry entry in your computer, then you can modify the IE execution mode to improve load performance.</p>
<p><span style="background-color: #ffff00;">Important note:</span></p>
<p>Changing IE execution mode can have some impacts on the installed web applications, which are:</p>
<ul>
<li>Some components might not work: text box, drop down list, HTML form, etc.</li>
<li>Some Java Scripts do not work</li>
</ul>
<p>&rarr; The web application cannot work as expected.</p>
<p><strong>Edit registry to use Feature Browser Emulation mode:</strong></p>
<p>- Open Registry Editor.</p>
<p>- Go to the following destination:</p>
<p>By default, Browser Emulation key is located here:</p>
<table>
<tbody>
<tr>
<td>
<p>32-bit Windows</p>
</td>
<td>
<p>[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</p>
</td>
</tr>
<tr>
<td>
<p>64-bit Windows</p>
</td>
<td>
<p>[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</p>
</td>
</tr>
</tbody>
</table>
<p>Alternatively, the Browser Emulation key might also exist in:</p>
<table>
<tbody>
<tr>
<td>
<p>32-bit Windows</p>
</td>
<td>
<p>[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</p>
</td>
</tr>
<tr>
<td>
<p>64-bit Windows</p>
</td>
<td>
<p>[HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]</p>
</td>
</tr>
</tbody>
</table>
<p>- Create a new key with DWORD (32-bit) Value</p>
<p><img src="http://www.add-on-support.com/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2056%20-%20F03.jpg" alt="" width="591" height="364" /></p>
<p><img src="http://www.add-on-support.com/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2056%20-%20F05.jpg" alt="" width="371" height="239" /></p>
<p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enter the appropriate value to the &ldquo;<strong>Value date</strong>&rdquo; field based on the version of Internet Explorer 8 execution mode:</p>
<table>
<tbody>
<tr>
<td>
<p><strong>Value</strong></p>
</td>
<td>
<p><strong>Description</strong></p>
</td>
</tr>
<tr>
<td>
<p>8000 (0x1F40)</p>
</td>
<td>
<p>Webpages containing standards-based&nbsp;<a href="http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx">!DOCTYPE directives</a>&nbsp;are displayed in IE8 mode. Default value for Internet Explorer&nbsp;8</p>
<p><strong>Important</strong>:&nbsp;In Internet Explorer&nbsp;10, Webpages containing standards-based !DOCTYPE directives are displayed in IE10 Standards mode.</p>
</td>
</tr>
</tbody>
</table>
<p>Click [<strong>OK</strong>], close Registry Editor and restart Outlook.</p>
<p><span style="background-color: #ffff00;">Note:</span>&nbsp;To achieve the most in improving performance, you should also upgrade to RC 3.8 HF3 in addition to changing IE execution mode.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All versions of RC</p>
<p><strong>Reference</strong>: TFS #8793;&nbsp;56566</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0056</p>
<p><strong>Last updated:</strong>&nbsp;Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In Outlook, when you click ResourceFinder, a message appears: 

If you select YES, another popup message shows up as shown in the
following figure: 

CAUSE

This error message appears because some scripts may take an excessive
amount of time to run, Internet Explorer prompts the user to decide
whether to continue running the slow script. 

RESOLUTION

 	* Option 1: Change the page size for ResourceFinder to 25 or lower
(it is 40 by default). This way less data is loaded into
ResourceFinder.
 	* Option 2: Upgrade to RC 3.8 HotFix 3 to improve loading data
performance.

ADDITIONAL INFORMATION

The ResourceFinder web application hosts a WebBrowser Control. By
default this implies that ResourceFinder displays contents in Internet
Explorer (IE) 7 execution mode. IE 8 and onward support higher
execution modes, which improve performance on the issue observed in
this article. 

If you are allowed or have the opportunity to modify the registry
entry in your computer, then you can modify the IE execution mode to
improve load performance. 

Important note: 

Changing IE execution mode can have some impacts on the installed web
applications, which are: 

 	* Some components might not work: text box, drop down list, HTML
form, etc.
 	* Some Java Scripts do not work

→ The web application cannot work as expected. 

EDIT REGISTRY TO USE FEATURE BROWSER EMULATION MODE: 

- Open Registry Editor. 

- Go to the following destination: 

By default, Browser Emulation key is located here: 

32-bit Windows 

[HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION] 

64-bit Windows 

[HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION] 

Alternatively, the Browser Emulation key might also exist in: 

32-bit Windows 

[HKEY_CURRENT_USERSOFTWAREMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION] 

64-bit Windows 

[HKEY_CURRENT_USERSOFTWAREWow6432NodeMicrosoftInternet
ExplorerMAINFeatureControlFEATURE_BROWSER_EMULATION] 

- Create a new key with DWORD (32-bit) Value 

- Enter the appropriate value to the "VALUE DATE" field based on the
version of Internet Explorer 8 execution mode: 

VALUE 

DESCRIPTION 

8000 (0x1F40) 

Webpages containing standards-based !DOCTYPE directives
[http://msdn.microsoft.com/en-us/library/ms535242(v=vs.85).aspx] are
displayed in IE8 mode. Default value for Internet Explorer 8 

IMPORTANT: In Internet Explorer 10, Webpages containing
standards-based !DOCTYPE directives are displayed in IE10 Standards
mode. 

Click [OK], close Registry Editor and restart Outlook. 

Note: To achieve the most in improving performance, you should also
upgrade to RC 3.8 HF3 in addition to changing IE execution mode. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #8793; 56566 

KNOWLEDGE BASE ID: 0056 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>Product support Lifecycle policy for&nbsp;Resource Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Concerning supported platforms, overall we follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="http://support.microsoft.com/gp/lifeselect">Microsoft Support Lifecycle</a></span> (Mainstream Support End Date). This means that, over time, platforms fall out of support. When a Microsoft platform product (Exchange, Outlook, etc.) ends its mainstream support, we list this on the product revision history further down.</p>
<p>If you, as a customer, uses a Microsoft platform product, which has ended its mainstream support, it may still be possible to purchase extended support for the Add-On Products product in question. Should you be interested in such then please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<h4>New features in Resource Central 3.8</h4>
<p>Overview of What's new in Resource Central version 3.8 can be found&nbsp;<span style="text-decoration: underline;"><a title="What's new" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38">here</a></span><br /> <a name="Version3.8.0001.0292"></a></p>
<h3><strong>Version 3.8.0001.0292 Hotfix 3 (December 21, 2015)</strong></h3>
<p style="padding-left: 22px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8. Hotfix 1 and 3.8. Hotfix 2</p>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.8.0001.0292<br /> Resource Central Database: 3.8.0001.0292<br /> Resource Central Sync Service: 3.8.0001.0292<br /> Resource Central Configuration Tool: 3.8.0001.0241<br /> Resource Central Digital Signage Service: 3.8.1.0241<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.3.31.0</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 48193: Could not upload custom made reports on some Internet Explorer configurations</li>
<li>Fixed 48194, 49281: Better sensitivity for Time bar and width of resource column in ResourceFinder</li>
<li>Fixed 48234, 48383: Order email did not take Consumed Quantity into account when calculating total</li>
<li>Fixed 48240, 52206: Cantina report did not include multiple servings</li>
<li>Fixed 48384, 52245: Improved migration from Resource Central 3.6 database</li>
<li>Fixed 50384: Resource Central emails did translate to German</li>
<li>Fixed 50387: Parameter Show.FooterText did not work</li>
<li>Fixed 50440: When Service Provider open email from Resource Central, the user was directed to RC login screen</li>
<li>Fixed 50549: Calculations in MyMeetings corrected</li>
<li>Fixed 50569: The parameter Messages.Comments.Columns was not reflected into the Messages area in Resource Central</li>
<li>Fixed 50585: Special chars &ldquo;.&rdquo;, &ldquo;_&rdquo; and &ldquo;-&ldquo; are now allowed in Item Group names</li>
<li>Fixed 52224: Resource Central roles access control did not include a scroll bar</li>
<li>Fixed 52244: Reopening an existing appointment in ResourceFinder removed check mark on selected resources</li>
<li>Fixed 53136: Print order when .net Globalization set to Invariant Language produced wrong calculations</li>
<li>Fixed 53196, 53358: Adding order to existing reservation produced wrong calculations</li>
<li>Fixed 55380, 55395: Print order swapped day and month</li>
<li>Fixed 55426: Could order catering although deadline was supposed to prevent ordering (case with resource and user in different time zones)</li>
<li>Fixed 55553: ResourceFinder user names could not include &ldquo; &lsquo; &ldquo; when using Permissions</li>
<li>Updated: Administrator Guide revision 39, Parameter Guide revision 3.38</li>
<li>Fixed 50327: Add-in removed users from meeting request in special environments</li>
<li>Fixed 52210: Add-in did not recognize orders in special environments</li>
<li>Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are compatible with this hotfix</li>
</ul>
<p><a name="Version3.8.0001.0270"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.8.0001.0270 Hotfix 2 (October 23, 2015)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This version can upgrade the following versions of Resource Central: 3.8 and 3.8. Hotfix 1</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0063<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0063</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New 46542: add-in now support Outlook&reg; 2016</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">When you contact support to request the hotfix, you will receive a download link. For simplicity reasons the download will contain Resource Central version 3.8.0001.0270 Hotfix 1 as well as 3.8.0001.0270 Hotfix 2.<br /> <a name="Version3.8.0001.0270"></a></p>
<h3><strong>Version 3.8.0001.0270 Hotfix 1 (October 8, 2015)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This version can upgrade the following versions of Resource Central: 3.8.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.8.0001.0270<br /> Resource Central Database: 3.8.0001.0270<br /> Resource Central Sync Service: 3.8.0001.0270<br /> Resource Central Configuration Tool: 3.8.0001.0241<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0060<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0060</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.3.31.0</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New 35069: New standard reports: Cantina and Extra Services</li>
<li>Fixed 39713, 39714, 40686: Visual improvements of standard reports</li>
<li>Fixed 40392, 42186, 43731, 45050: Missing text translations</li>
<li>Fixed 40657: Parameter ResourceFinder.UncheckAttendee did not work</li>
<li>Fixed 41013: Filter did not search recursively in sub trees</li>
<li>Fixed 42177: Categories were not displayed when creating filters</li>
<li>Fixed 42185: Resource Finder placed attendee in order form from previous unrelated session</li>
<li>Fixed 42189: Forms did not support html tags</li>
<li>Fixed 42323: Orders cancelled after deadline were not visible in Messages or in Orders</li>
<li>Fixed 44923: Resource Central Signage Service Configuration did not work</li>
<li>Fixed 44969: Synchronization service could lose connection to database</li>
<li>Fixed 45005: Property values could not contain the apostrophe character</li>
<li>Fixed 46297: Order form decimal point placed wrong in some backend/frontend setting mix</li>
<li>Fixed 46896: Could not open order form in special backend/front language mix</li>
<li>Fixed 46926: Could not create Lookup Values</li>
<li>Updated: Administration Guide revision 37, Parameter Guide revision 3.35</li>
<li>Updated: Guides are available in English language only</li>
<li>Fixed 40684: add-in: Attendees removed from the Outlook invitation in special Exchange environment</li>
<li>Fixed 42176: add-in: Could not be deployed in system context</li>
<li>Note: Resource Central 3.8 add-in (revision 3.14.0058) can still work with the above two limitations</li>
</ul>
<p><a name="Version3.8.0001.0256"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.8.0001.0256 (August 19, 2015)</strong></h3>
<p style="padding-left: 22px;">Please see <span style="text-decoration: underline;"><a title="What's new in Resource Central version 3.8" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38">What's new in Resource Central version 3.8</a></span></p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This version can upgrade the following versions of Resource Central: 3.6.; 3.7 and 3.7.10.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.8.0001.0256<br /> Resource Central Database: 3.8.0001.0256<br /> Resource Central Sync Service: 3.8.0001.0256<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0058<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0058</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.3.31.0</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New 12450: Support for Chrome browser, support for Internet Explorer normal mode</li>
<li>New 12635: Improved workflow in the Message section</li>
<li>New 12760: Standard reports can be exported to PDF</li>
<li>New 12781: ResourceFinder users can move reservation and order to another resource</li>
<li>New 12821, 12822: Easy overview - where are properties and forms are used?</li>
<li>New 12827: Activation and deactivation of items</li>
<li>New 13450, 28059, 28892, 28886 : RC configuration tool extended and improved</li>
<li>New 16106: Logs for web backend and synchronize service are stored in ProgramData folder</li>
<li>New 16333: Form editor tool bars simplified</li>
<li>New 19611: All prior hotfix and service release changes included</li>
<li>New 19781: Visitor registration / Kiosk</li>
<li>New 20419: add-in settings are stored in client PC configuration file instead of registry</li>
<li>New 21326: Database cleaner adjusted</li>
<li>New 35069: New standard report: Order (according to service provider role)</li>
<li>Fixed 21310: Could not move a reservation occurrence in a series to another resource</li>
<li>Fixed 28222: Available resources feature did not respect permissions</li>
<li>Removed 17378: Support for Exchange/Office/Outlook 2007</li>
<li>Removed 18344: Email windows service</li>
<li>Removed 19882: Upgrade from Resource Central 3.0 and Resource Central 3.5</li>
<li>Removed 39667: Standard reports Cantina and Extra Services</li>
<li>Removed 40662: Support for Windows Server 2008</li>
<li>Updated: Installation Guide revision 31, Parameter Guide revision 3.33, User Guide revision 4</li>
<li>Updated: Guides are available in English language only</li>
<li>Custom made reports are not supported out of the box (will be supported in Hotfix 1)</li>
</ul>
<p><a name="Version3.7.0010.0110"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.7.0010.0110 Hotfix 5 (July 6, 2015)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This Hotfix can be used to patch the following version of Resource Central: 3.7.10.0110 Service Release 2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Outlook&reg; 2007 add-in: 3.14.0032<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0032</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 36719: 32 bit add-in for Outlook 2007/2010/2013 temporarily showed duplicated outlook attendees</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">When you contact support to request the hotfix, you will receive a download link. For simplicity reasons the download will contain Resource Central version 3.7.0010.0110 Service Release 2 as well as the Hotfix 5.<br /> <a name="Version3.7.0010.0110"></a></p>
<h3><strong>Version 3.7.0010.0110 Service Release 2 (June 10, 2015)</strong></h3>
<p style="padding-left: 22px;">The Service Release can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This Service Release can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2, 3.7.0010.0069 Hotfix 3, 3.7.0010.0070 Hotfix 4 and 3.7.0010.0092 Service Release 1</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0010.0110<br /> Resource Central Database: 3.7.0010.0110<br /> Resource Central Sync Service: 3.7.0010.0110<br /> Resource Central E-mail Service: 3.7.0010.0085<br /> Outlook&reg; 2007 add-in: 3.14.0030<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0030<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0030<br /> Compliant with RealTime Service version 6.1.17.0, 6.2.10.0, 6.2.10.902,6.3.23.0 and 6.3.31.0 (Exchange on-premise)<br /> Compliant with RealTime Service version 6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange Online)<br /> Not compliant with earlier add-in versions</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New 20782, 28524: Simplified handling of Virtual Resources, Shared Orders and one-step ordering. Now applies to more Exchange environments (add-in).</li>
<li>Fixed 14828, 15026, 33976: Could not cancel or update an occurrence in Resource Finder (add-in)</li>
<li>Fixed 28196: Resource Finders Available Resources did not respect permissions</li>
<li>Fixed 28248, 33623: Order form radio button property was not restored correctly</li>
<li>Fixed 28289: Long display names under Daily tasks / Overview section truncated</li>
<li>Fixed 28302: German typing mistakes</li>
<li>Fixed 28559, 28567: Time out issue when recreating huge relations table in RC back end</li>
<li>Fixed 28945: Standard report performance improved in hybrid environments</li>
<li>Fixed 28949: All custom reports under maintenance program migrated</li>
<li>Fixed 30448: Should not be possible to remove host role</li>
<li>Fixed 31764: Outlook direct mode could cause issues with dismissing reminders (add-in)</li>
<li>Fixed 33628: Virtual resources not always included under Available Resources</li>
<li>Fixed 33675: Could not open some MSG files from desktop (add-in)</li>
<li>Updated: Administrator Guide revision 28, Parameter Guide revision 3.32</li>
</ul>
<p><a name="Version3.7.0010.0092"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.7.0010.0092 Service Release 1 (March 20, 2015)</strong></h3>
<p style="padding-left: 22px;">The Service Release can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This Service Release can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2, 3.7.0010.0069 Hotfix 3 and 3.7.0010.0070 Hotfix 4</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0010.0092<br /> Resource Central Database: 3.7.0010.0092<br /> Resource Central Sync Service: 3.7.0010.0092<br /> Resource Central E-mail Service: 3.7.0010.0085<br /> Outlook&reg; 2007 add-in: 3.14.0022<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0022<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0022<br /> Compliant with RealTime Service version 6.1.17.0, 6.2.10.0, 6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange on-premise)<br /> Compliant with RealTime Service version 6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange Online)<br /> Compliant with add-in version 3.14.0020</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 17777: Vertical RF scroll bar not visible when RF display many resources</li>
<li>Fixed 18385: RF &ndash; Available Resources did not use &ldquo;Default location&rdquo;. This caused too many resources to appear as available</li>
<li>Fixed 19783: Could not move single booking in a recurrence booking</li>
<li>Fixed 20952: Rich Text editor could not save rich text changes for Virtual resource</li>
<li>Fixed 21267: Mailbox unavailable &ndash; unable to relay (special case)</li>
<li>Fixed 21313: Missing property captions in &ldquo;Changed reservation&rdquo; email</li>
<li>Fixed 21329: RF standalone page could not update date</li>
<li>Fixed 23055: Add-in. Could not handle bookings with newline carriage return in subject fiel</li>
<li>Fixed 26549: Could not delete lookup value after enabling LookupValueDepartment parameter</li>
<li>Fixed 26765: Administrator Guide updated (details about Cantina report)</li>
</ul>
<p><a name="Version3.7.0010.0070"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.7.0010.0070 Hotfix 4 (January 30, 2015)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2 and 3.7.0010.0069 Hotfix 3</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0010.0070<br /> Resource Central Database: 3.7.0010.0070<br /> Resource Central Sync Service: 3.7.0010.0058<br /> Resource Central E-mail Service: 3.7.0010.0070<br /> Outlook&reg; 2007 add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0020</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 20383: RC Service account lock out</li>
</ul>
<p><a name="Version3.7.0010.0069"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.7.0010.0069 Hotfix 3 (December 15, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1 and 3.7.0010.0035 Hotfix 2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0010.0069<br /> Resource Central Database: 3.7.0010.0069<br /> Resource Central Sync Service: 3.7.0010.0058<br /> Resource Central E-mail Service: 3.7.0010.0058<br /> Outlook&reg; 2007 add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0020</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New 15163: Shared Order Form feature supported</li>
<li>New 15518: Modified workflow for orders with status "Confirmed" (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/300/0/kb128---behavior-of-order-status-and-consumed-quantities">KB 128</a></span>)</li>
<li>New 15592: Removed link to New Resource Wizard</li>
<li>New 16441: Shared Order Form User Guide</li>
<li>New 17162: Logic of Consumed Quantity changed (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/300/0/kb128---behavior-of-order-status-and-consumed-quantities">KB 128</a></span>)</li>
<li>New: Updated Guides (US-English only)</li>
<li>Fixed 14833: Issue when printing Reservations and Messages</li>
<li>Fixed 14834: NoMailForReservationOlderThan parameter generated warning in event log</li>
<li>Fixed 14835, 14839, 14840: Wrong Dutch translations</li>
<li>Fixed 14838: Mouse over picture of resource is hidden behind the attendees overview</li>
<li>Fixed 14848, 14849, 15273, 15467, 16048, 16862: Add-in changes</li>
<li>Fixed 15005: Subject in Guest House email confirmation is now configurable by a parameter</li>
<li>Fixed 15179: Resource notification message made configurable</li>
<li>Fixed 15180: Characters truncating</li>
<li>Fixed 15301: Detailed Utilization report slow on some client PCs</li>
<li>Fixed 15420: Rearrange RC basic parameter layout</li>
<li>Fixed 16009: French translation error</li>
<li>Fixed 16334: Detailed utilization report did not respect resource opening hours</li>
<li>Fixed 16483: Appointment time was displayed incorrectly in the Resource Finder for some time zones</li>
<li>Fixed 16910: Missing scrollbar, when adding many roles to items</li>
<li>Fixed 16984: AutoArrange parameter fixed to handle past order lines instead of future order lines</li>
<li>Fixed 17136: Visitor preview too small</li>
<li>Fixed 17137: The default badges now have same size</li>
</ul>
<p><a name="Version3.7.0010.0035"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.7.0010.0035 Hotfix 2 (October 22, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033 and 3.7.0010.0034 Hotfix 1</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0010.0035<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0035<br /> Resource Central E-mail Service: 3.7.0010.0035<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 14843: Resource Central 3.7.0010.0034 Hotfix 1 installation did not always notify user about required access rights</li>
<li>Fixed 15687: Cancellation email was blank when only properties were booked</li>
<li>Fixed 15895: Recurrence issue in Outlook&reg; &amp; RessourceFinder when occurrences were before and after DST change</li>
<li>Fixed 16067: Cancelled Order email did not contain the order information</li>
<li>Fixed 16078: ReservationEmail.ShowDetail parameter was not working in Resource Central 3.7.0010.0034 Hotfix 1</li>
</ul>
<p><a name="Version3.7.0010.0034"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.7.0010.0034 Hotfix 1 (August 20, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/index.php?">support</a></span>.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0010.0034<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0033 (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1">remark</a></span>)<br /> Resource Central E-mail Service: 3.7.0010.0033 (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1">remark</a></span>)<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 13355: Avoid RC emails for past reservations older than a certain date and year</li>
<li>Fixed 13377: Showed AM/PM in one step ordering in RF</li>
<li>Fixed 13381: Cast error on some client PCs when running the detailed utilization report</li>
</ul>
<p><a name="Version3.7.0010.0033"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.7.0010.0033 (June 30, 2014)</strong></h3>
<p style="padding-left: 22px;">This version can upgrade the following versions of Resource Central: 3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003; 3.6.0002.0005; 3.6.0002.0006; 3.6.0002.0008; 3.7.0004.0005; 3.7.0004.0006; 3.7.0004.0008</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0010.0033<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0033<br /> Resource Central E-mail Service: 3.7.0010.0033<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.1.14.0, 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New 5750: Support for Office 365 Enterprise E3</li>
<li>New 1135: Visitor Module photo capturing and scanner support migrated to Windows 7 and Windows 8</li>
<li>New 3629: Detailed Resource Utilization report</li>
<li>New 3647: Access to Order Form in Resource Finder after re-opening existing reservation</li>
<li>New 4786: Resource selection notification feature, so users can confirm/decline whether they possess certain skills</li>
<li>New 4811: Default number of services is now controlled by a parameter</li>
<li>New 5749: Attendee feature in Resource Finder</li>
<li>New 6166: Discontinued support for Windows Server 2003, Exchange Server 2003, Outlook 2003 and SQL Server 2005</li>
<li>New 8217: Email notification when deletion of past bookings is now controlled by a parameter</li>
<li>New 8487: All Resource Central 3.6 Hotfix and Resource Central 3.7 Hotfix 1, 2 and 3 improvements migrated into the new release</li>
<li>Fixed 7462: Could not create more items with the same name</li>
<li>Fixed 7929: Updated time zone data</li>
<li>Fixed: Improvements to the add-ins</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Release contains all bug fixes, updates and improvements from Resource Central 3.7 Hotfix 1, 2 and 3<br /> <a name="Version3.7.0004.0008"></a></p>
<h3><strong>Version 3.7.0004.0008 Hotfix 3 (May 12, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005; 3.7.0004.0005 hotfix 1 and 3.7.0004.0006 hotfix 2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0004.0008<br /> Resource Central Database: 3.7.0004.0008<br /> Resource Central Sync Service: 3.7.0004.0005<br /> Resource Central E-mail Service: 3.7.0004.0005<br /> Outlook&reg; 2007 add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0004</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 7183: Text corrections</li>
<li>Fixed 7319, 7368, 7578: Installer and database upgrade issues</li>
<li>Fixed 7367: Support for apostrophe in SMTP addresses</li>
<li>Fixed 7515: Backend menu does not follow user permissions</li>
<li>Fixed 7647: Regions visible when shared order form is not enabled</li>
<li>Fixed 7677: Issue booking across time zone could cause system to deny adding order due to deadline period</li>
<li>Fixed 8029: Special character in Group Name not allowed</li>
<li>Fixed 8099: Standardize and optimize SQL connection to improve performance</li>
<li>Fixed 8117: Moving reservation did not move service time correspondingly</li>
<li>Fixed 8184: Organizer missing Outlook Scheduling Assistant on special client PCs after using Resource Finder</li>
<li>Fixed 8532: Could not add room names with certain special chars in room name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Fixed 8557: When reordering an item, it appeared two times in the order</li>
<li>Fixed 8590: Support of Windows Authentication</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes and updates from previous hotfixes of version 3.7.x.<br /> <a name="Version3.7.0004.0006"></a></p>
<h3><strong>Version 3.7.0004.0006 Hotfix 2 (March 6, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005 and 3.7 hotfix 1</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0004.0006<br /> Resource Central Database: 3.7.0004.0006<br /> Outlook&reg; 2003 add-in: 3.10.0004<br /> Outlook&reg; 2007 add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0004</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New 4702: Support for the upcoming ResourceBooking Web App</li>
<li>New 6246: Parameter Guide updated</li>
<li>Fixed 2147, 2961, 3211: ResourceFinder performance improvement</li>
<li>Fixed 3195: Missing free/busy information in scheduling assistant on a very few clients</li>
<li>Fixed 3561: Price list report not available after upgrade</li>
<li>Fixed 4806: Script error on special Outlook 2007 clients</li>
<li>Fixed 4833: Japanese characters on Items and Groups</li>
<li>Fixed 5387: Special characters on Group Name in items</li>
<li>Fixed 6027: VR_ArrivalDate property reintroduced</li>
<li>Fixed 6028: RC response E-mail should contain Resource display name</li>
<li>Fixed 6217: Master record of recurring appointment was shown in Resource Finder</li>
<li>Fixed 6230: Different time zones for server and client could lead to not being able to book</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes and updates from previous hotfixes of version 3.7.x.<br /> <a name="Version3.7.0004.0005"></a></p>
<h3><strong>Version 3.7.0004.0005 Hotfix 1 (January 21, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0004.0005<br /> Outlook&reg; 2003 add-in: 3.10.0003<br /> Outlook&reg; 2007 add-in: 3.10.0003<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0003<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0003</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 4119: Our Outlook&reg; Add-in&rsquo;s now supports other than the English revision of Windows</li>
</ul>
<p><a name="Version3.7.0004.0005"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.7.0004.0005 (November 27, 2013)</strong></h3>
<p style="padding-left: 22px;"><strong>Note: Version 3.7.0004.0005 is released for clients who use an English revision of the Windows operating system. Hotfix 1 for Resource Central version 3.7 will support other languages. </strong></p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This version can upgrade the following versions of Resource Central: 3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.7.0004.0005<br /> Outlook&reg; 2003 add-in: 3.10.0002<br /> Outlook&reg; 2007 add-in: 3.10.0002<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0002<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0002</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Customers running RC 3.0.x or RC 3.5x must upgrade the add-ins<br /> Customers running RC 3.6 is recommended to consult Add-On Products Support before upgrading add-ins</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New: One step ordering for virtual resources</li>
<li>New: Additional Italian language and improvements for other languages</li>
<li>New: Support for Outlook&reg; delegate functionality</li>
<li>New: Improved order form editor</li>
<li>New: Rearranged VR creation form</li>
<li>New: Search order number</li>
<li>New: New standard report: Item Price List</li>
<li>Fixed 758: Invalid License/License expired message shown in e-mails</li>
<li>Fixed 761: Booking a light resource, wrongly warning messages when booking a light resource has been corrected</li>
<li>Fixed: Various minor problems have been fixed</li>
</ul>
<p><a name="Version3.6.0002.0009"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.6.0002.0009 Hotfix 8 (May 21, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003, 3.6.0002.0005, 3.6.0002.0006 and 3.6.0002.0008</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0002.0009<br /> Resource Central Database: 3.6.0002.0009<br /> Resource Central Sync Service: 3.6.0002.0008<br /> Resource Central E-mail Service: 3.6.0002.0008<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 8557: When reordering an item, it appeared two times in the order</li>
<li>Fixed 8590: Support of Windows Authentication</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0008"></a></p>
<h3><strong>Version 3.6.0002.0008 Hotfix 7 (April 11, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003, 3.6.0002.0005 and 3.6.0002.0006</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0002.0008<br /> Resource Central Database: 3.6.0002.0008<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New 5743: Now possible to stop E-mails flow on cancelled events in the past</li>
<li>Fix 3471: Performance improvement in load of &ldquo;reply order&rdquo; under a Message</li>
<li>Fix 3564; 3605: Orders on moved or deleted reservations can now be changed</li>
<li>Fix 4805: Deleted recurring appointment where wrongly shown in Resource Finder</li>
<li>Fix 4833; 5387; 6319; 6320: Special characters in Group name in Items</li>
<li>Fix 4846; 6318: Script error in Resource Finder for Outlook&reg; 2007</li>
<li>Fix 5390: Badges where not saved, when width or length have decimal values</li>
<li>Fix 5751: Value for properties that include carriage return did not look nice on E-mails</li>
<li>Fix 6129: Standard Bookings report not able to handle multi-day reservations.</li>
<li>Fix 6229: SQL job task RC_AOD_DeletePriorBooking fails due to erroneous date time format</li>
<li>Fix 6230; 6314: Not able to book from Resource Finder if time zone on server is different</li>
<li>Fix 6947: Error when typing ' in order form</li>
<li>Fix 6968: Newfoundland time zone information has been updated</li>
<li>Fix 7332: Apostrophe in resource E-mail address now supported</li>
<li>Fix 7566: Backend menu does not follow user permissions</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0006"></a></p>
<h3><strong>Version 3.6.0002.0006 Hotfix 6 (January 20, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003 and 3.6.0002.0005</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0002.0006<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 4693: Extra ID fields on items can now accept all kind of values not only numeric.</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0005"></a></p>
<h3><strong>Version 3.6.0002.0005 Hotfix 5 (January 2, 2014)</strong></h3>
<p style="padding-left: 22px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0002.0005<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 2147: White screen is seen when RF has been loaded.</li>
<li>Fixed 2869: Processing indicator is added when user press Reply button under Message view.</li>
<li>Fixed 2961: Load time for ResourceFinder has been improved</li>
<li>Fixed 3195: Authenticate window suddenly pop up when using ResourceFinder</li>
<li>Fixed 3195: Missing free/busy information in Scheduling Assistant of Outlook&reg; window</li>
<li>Fixed 3211: &ldquo;All Field&rdquo; combobox is shown in Outlook&reg; appointment window when ResourceFinder button is clicked</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0003"></a></p>
<h3><strong>Version 3.6.0002.0003 Hotfix 4 (October 21, 2013)</strong></h3>
<p style="padding-left: 22px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018 and 3.6.0001.0019</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0002.0003<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 1301: Daily Tasks =&gt; Visitors =&gt; Print All Badges doesn't work</li>
<li>Fixed 1825: Loading issue in Messages view</li>
<li>Fixed 2339: Mails not send from visitor module</li>
<li>Fixed 2708: Reduce the error of caching script files at client machine when doing the upgrade of RC backend</li>
<li>Fixed 2959; 2960; 2964: Issue with order status</li>
<li>Fixed 3041: Sometime DB error screen appear when Service Provider send reply for an Order</li>
<li>Fixed 3049: Date marked as Bold in "Daily Tasks -&gt; Message" although there was no message in that day</li>
<li>Fixed 3190: Message/Order view display incorrect records</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0019"></a></p>
<h3><strong>Version 3.6.0001.0019 Hotfix 3 (September 16, 2013)</strong></h3>
<p style="padding-left: 22px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017 and 3.6.0001.0018</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0001.0019<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 1571: Backend, Location: sub location must have Extra ID1 field as the root location</li>
<li>Fixed 2275; 2180: Time zone issue in visitor module</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0018"></a></p>
<h3><strong>Version 3.6.0001.0018 Hotfix 2 (August 13, 2013)</strong></h3>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.6.0001.0017</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0001.0018<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 1443: Resource Central Outlook&reg; add-in, Installation package check for Outlook&reg; version</li>
<li>Fixed 1724: Duplicated Resource Central Outlook&reg; add-in entry in Remove/Uninstall Program</li>
<li>Fixed 1775; 1596: Check marks not shown in RF (RC 3.6)</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0018"></a></p>
<h3><strong>Version 3.6.0001.0018 Hotfix 1 (June 12, 2013)</strong></h3>
<p style="padding-left: 22px;">This hotfix can be used to patch the following version of Resource Central: 3.6.0001.0017</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0001.0018</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>Fixed 1506: Check marks not shown in RF (RC 3.6)</li>
<li>Fixed 1635: Add-in does not show locations/categories in the order they are presented in the backend.</li>
<li>Fixed 1636: Location Tree sorting changes are not updated in Resourcefinder</li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 22px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0017"></a></p>
<h3><strong>Version 3.6.0001.0017 (May 29, 2013)</strong></h3>
<p style="padding-left: 22px;">Version number overview:<br /> Resource Central: 3.6.0001.0017<br /> Outlook&reg; 2003 add-in: 3.09.0013<br /> Outlook&reg; 2007 add-in: 3.09.0013<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0013<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0013<br /> Installation Guide : 3.11<br /> User Guide : 3.03</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Note: New Outlook&reg; add-in provided as a part of the release</p>
<p style="padding-left: 22px;">&nbsp;</p>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New: Support for Exchange Server 2013</li>
<li>New: Support for Outlook&reg; 2013</li>
<li>New: Support for Windows Server 2012</li>
<li>New: Restructured Installation Guide</li>
<li>Fixed: Custom filters are now working for sub categories</li>
<li>Fixed: Outlook&reg; address field was in special cases populated with wrong resource E-mail addresses</li>
<li>Fixed: Uncheck location in Resource Finder showed all resources</li>
<li>Fixed: Improved transport of E-mail addresses between ResourceFinder and Outlook&reg;</li>
</ul>
<p><a name="Version3.5.0008.0000"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.5.0008.0000 (January 8, 2013)</strong></h3>
<p style="padding-left: 22px;">Compliant with RealTime Service version 6.0.0.38; 6.0.0.43 and 6.0.0.45</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New: Initial release of version 3.5</li>
<li>New: New style for standard reports</li>
<li>New: Semiautomatic migration from RC 3.0</li>
<li>New: Supports bookings in shared calendars</li>
<li>New: Integrates with RealTime Server 6 for integration with Exchange</li>
<li>New: Supports 13 languages (English (US), Danish, Dutch, German, French, Swedish, Chinese, Spanish, Japanese, Portuguese, Russian, Korean, Finnish)</li>
<li>Improved: Improved performance</li>
<li>Improved: Improved stability and support for larger and more complex Microsoft environments</li>
<li>Improved: Improved handling of recurring bookings</li>
<li>Support for running ResourceFinder in Simple mode has been dereleased</li>
<li>Support for Exchange Server 2007, 2010</li>
<li>Support for SQL Server 2005, 2008, and 2012</li>
<li>Support for Outlook&reg; 2003, 2007, 2010</li>
</ul>
<p><a name="Version3.0.2012.0120"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.0.2012.0120 (July 27, 2011)</strong></h3>
<p style="padding-left: 22px;">Version number overview:<br /> Internet information Server: 3.0.2012.0120<br /> Exchange Server 2003: 3.0.2006.0000<br /> Exchange Server 2007 &amp; 2010: 3.0.3000.0260<br /> Outlook&reg; 2003: 3.0.2035<br /> Outlook&reg; 2007: 3.0.2060<br /> Outlook&reg; 2010 32bit: 3.0.3035<br /> Outlook&reg; 2010 64bit: 3.0.4060<br /> OWA 2007 sp3R3: 2007 SP3 R3<br /> OWA 2010 sp1r3: 2010 SP1 R3<br /> Installation Guide : 1.13<br /> User Guide : 1.4</p>
<p style="padding-left: 22px;">&nbsp;</p>
<ul>
<li>New: Support for Internet Explorer ver. 9</li>
<li>New: OWA integration is supporting Exchange Server 2007 Service pack 3 R3 and Exchange Server 2010 service pack 1 R3</li>
<li>New: Ariadne (Modulex) XML export - support for the Groupevent tag (see parameter ModuleXGroupEvent)</li>
<li>New: Core parameter pre setup when doing a new installation</li>
<li>New: Possible to Resize Outlook&reg; add-in windows, MyMeeting and ResourceFinder</li>
<li>New: Warning messages when no orders have been entered (see parameter ResourceFinder.MsgForNoOrder)</li>
<li>Fixed: Exchange Server Integration for Exchange server 2007 and 2010 was updated to fix issues that could cause the system to stop responding</li>
<li>Fixed: Import tool has been updated due to issue with missing meeting in some special cases</li>
<li>Fixed: Virtual Resources - issue with virtual resources not all child look occupied when a virtual resources has been booked</li>
<li>Fixed: Virtual Resources - issue with wrong or no order form was provided to the organizer</li>
<li>Fixed: Lookup values &amp; E-mail not working correctly</li>
<li>Fixed: Using Exchange Event Sinks could cause an out-of-sync when cancelling a meeting</li>
<li>Fixed: ResourceFinder corrected an issue when reopening an existing meeting</li>
<li>Fixed: Import utility - Cleanup Resource Calendar for cancelled/deleted meetings has been removed</li>
<li>Fixed: Some issues with placing orders on non working days have been corrected</li>
<li>Fixed: Disable Active Directory search with parameter</li>
<li>Fixed: Disable button Send Order after pressing the Send button in some cases it could cause the system to send the order twice.</li>
<li>Fixed: Save Resize resource name column for the next open on ResourceFinder</li>
<li>Fixed: Adding version numbering to Outlook&reg; add-in</li>
<li>Fixed: Time Zone rules updated</li>
</ul>
<p><a name="Version3.0.2012.0035"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.0.2012.0035 (May 1, 2011)</strong></h3>
<ul>
<li>Fixed: Quote popup, missing English translations</li>
<li>Fixed: Attendees function in ResourceFinder</li>
<li>Fixed: RC Exchange integration could in some special cases loose connection to the Client Access Server. &nbsp;</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.2012.0015"></a></p>
<h3><strong>Version 3.0.2012.0015 (April 1, 2011)</strong></h3>
<ul>
<li>Fixed: ResourceFinder Loading errors</li>
<li>Fixed: Issue with changing resources (the original room is still there even though you have changed rooms)</li>
<li>Fixed: Synchronize: missing appointment</li>
<li>Fixed: Using webservice for Exchange Server 2007 - not able to book directly into the recourse calendar</li>
<li>Fixed: Security when sending information to the Internet, it might be possible for others to see that information</li>
<li>Fixed: Wrong registry path for Identity on Webserver in window 64bits</li>
<li>Fixed: Reservations doesn't uphold the "Buffer time end" mark.</li>
<li>Fixed: Database connection max pool size was reached</li>
<li>Fixed: Error in client 3.0.3009</li>
<li>Fixed: Duplicate meetings+mails when book new Reservation</li>
<li>Fixed: RC Exchange Integration using Exchange Webservices could stop.</li>
<li>Fixed: Issue showing "cannot bind to appointment" in the event log</li>
<li>Fixed: Issue with SQL 2008 German edition</li>
<li>Fixed: Database not created properly</li>
<li>Fixed: Multiple order lines</li>
<li>Fixed: Problem with the function &rdquo;Deadline for catering&rdquo; in connection with movement of meetings</li>
<li>Fixed: Reminder E-mail layout look strange</li>
<li>Fixed: Getting reminder E-mail on deleted meetings</li>
<li>Fixed: Long description in a property creates wrong display in the received order confirmation.</li>
<li>Fixed: Parameter ResourceFinder.ShowAttendees - Not working</li>
<li>Fixed: Missing orders and messages i RC view.</li>
<li>Fixed: Error when starting Outlook&reg;</li>
<li>Fixed: Virtual resource, lack of checking message for virtual resource</li>
<li>Fixed: ResourceFinder double names - Outlook&reg; 2010</li>
<li>Fixed: Modulex services automatically starting when upgrading</li>
<li>Fixed: Not display property value in My Meeting with custom html form</li>
<li>Fixed: Item price is set to 0 if parameter Item.Price=1</li>
<li>Fixed: Wrong Assignment when change item's role</li>
<li>Fixed: Installation issues</li>
<li>Fixed: Problems with updating meetings</li>
<li>Fixed: Access permission issue</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.2007.0020"></a></p>
<h3><strong>Version 3.0.2007.0020 (October 12, 2010)</strong></h3>
<ul>
<li>New: Support for Exchange Server 2010.</li>
<li>New: Quota feature with items in order.</li>
<li>New: Modulex configuration editor now allows to define passive or active mode.</li>
<li>New: Badge design - now able to add fields like Arrival date, Arrival time and Reservation Name on the badge.</li>
<li>Fixed: Deadline for changing orders was in some situation not respected.</li>
<li>Fixed: Checkmark for selected resource issue when updating exist appointment.</li>
<li>Fixed: Permission calculator not working correctly when UAC is enabled on server.</li>
<li>Fixed: Password is now encrypted on windows 2008.</li>
<li>Fixed: Text on order form is now correctly left aligned.</li>
<li>Fixed: I cases where Attendees on order form was not used, it could provoke a system error.</li>
<li>Fixed: Not possible to change timeslot for an existing meeting by using ResourceFinder.</li>
<li>Fixed: Blank ResourceFinder page after upgrading.</li>
<li>Fixed: ResourceCentralOverview.aspx in some situations was shown as empty.</li>
<li>Fixed: Person/Role relations incorrect after upgrade.</li>
<li>Fixed: French and Dutch translation issue.</li>
<li>Fixed: Default location issue resolved, some situations it was not possible to set default locations.</li>
<li>Fixed: Booking virtual resource issue.</li>
<li>Fixed: Favorite function in ResourceFinder has been solved.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.2006.0055"></a></p>
<h3><strong>Version 3.0.2006.0055 (April 26, 2010)</strong></h3>
<ul>
<li>New: Using MSMQ approach for Exchange Server 2003/2007 to improve stability</li>
<li>New: Start and End time modification inside ResourceFinder work after the same rules as Outlook&reg; does</li>
<li>New: Checkbox on resources in ResourceFinder when editing an existing meeting.</li>
<li>New: An option within the upgrade installer for Exchange to insert IP address of Web Server, thereby avoiding to manually inserting it into the txt file.</li>
<li>New: Automatic insertion of the Application Root Directory</li>
<li>New: Possibility for the installer to verify that required MSMQ is in place prior to the actual install.</li>
<li>New: Improved logging for traceability throughout the application.</li>
<li>New: Assignment calculation. We support the nested parent-child hierarchy.</li>
<li>New: Improved performance when logging into the backend of the application</li>
<li>New: Improved performance in ResourceFinder</li>
<li>New: Favorite function for order formulas to remember specific user values (as accounting numbers)</li>
<li>Fixed: Issue when trying to drag the End time to another timeslot</li>
<li>Fixed: Checkbox on resource when drag time slot in Resource Finder (error is in IE7)</li>
<li>Fixed: Invisible date picker (error in IE7)</li>
<li>Fixed: Add resource to My Favorite issue.</li>
<li>Fixed: Multi-languages for Add to My Favorite context menu</li>
<li>Fixed: Swedish translation error</li>
<li>Fixed: Message box text said [Object] when changing language removed</li>
<li>Fixed: Open others My Meetings feature</li>
<li>Fixed: Issue about deleting meetings and orders in deadline line period</li>
<li>Fixed: Issue sorting locations and resources alphabetically</li>
<li>Fixed: Error Could not find a part of the path 'C:\Program Files (x86)\Add-On Products\ResourceCentral\key.key'</li>
<li>Fixed: Order id is visible in the cancellation E-mail that is sent when deleting a meeting.</li>
<li>Fixed: Light resources by default do not send any E-mails when booking.</li>
<li>Fixed: Sometimes Shortcut menu does not close probably after displaying.</li>
<li>Fixed: Error when trying to set default location inside ResourceFinder.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.2004.00"></a></p>
<h3><strong>Version 3.0.2004.00 (January 7, 2010)</strong></h3>
<ul>
<li>New: Now possible to select start and en time by dragging inside the grid view in ResourceFinder.</li>
<li>New: Now possible to show only selected resources in the grid view inside ResourceFinder.</li>
<li>New: Now possible to show available resources only inside ResourceFinder.</li>
<li>New: ResourceFinder will highlight rooms if there are bookings in the selected grid view.</li>
<li>New: Now possible to select up to a week in the date chooser inside Resource Finder.</li>
<li>New: Now possible to send E-mail to a reservation owner directly from inside ResourceFinder.</li>
<li>New: Now possible to select multiple categories from within ResourceFinder.</li>
<li>New: Non Modal ResourceFinder Window. Meaning window does no longer lock, and one can navigate back to Outlook&reg; without closing ResourceFinder.</li>
<li>New: Now possible to control the layout of ResourceFinder.</li>
<li>New: The system can create a temporary booking.</li>
<li>New: Increased performance when using ResourceFinder.</li>
<li>Fixed: Script error when using &ldquo;&amp;&rdquo; in the location tree</li>
<li>Fixed: Script error when saving standard location.</li>
<li>Fixed: In certain situations one could trigger multiple Resource Finder tabs to be loaded.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.1067.00"></a></p>
<h3><strong>Version 3.0.1067.00 (August 26, 2009)</strong></h3>
<ul>
<li>New: Users can now get more information about reservations, especially in regards to what has changed in orders, and cancelled E-mails.</li>
<li>New: OWA integration updated to work with the latest Rollup 9 for Exchange 2007.</li>
<li>Improved: Better rendering of the time scale header in Resource Finder.</li>
<li>Improved: Better performance within the relations section of Resource Central.</li>
<li>Improved: A better performance experience when using Resource Finder.</li>
<li>Fixed: Edit time an occurrence of a recurring appointment issue.</li>
<li>Fixed: Add-In installer issues.</li>
<li>Fixed: Load Xml error issue in Mymeeting and Resource Finder.</li>
<li>Fixed: Script error when clicking on Run on the Search and Filter function.</li>
<li>Fixed: Remove message about time zone in back end.</li>
<li>Fixed: The headline and time in RF show the time as format according to the local windows client.</li>
<li>Fixed: The vertical line alignment inside RF where not correct in Resource list and Attendees list.</li>
<li>Fixed: Open RF in many Appointment forms issue.</li>
<li>Fixed: Wrong display reservations last more than 3 days issue.</li>
<li>Fixed: Load XML error with &amp; character in subject of Appointment.</li>
<li>Fixed: Duplicate Organizer names in the reservation&rsquo;s tooltip.</li>
<li>Fixed: Memory leak for Outlook&reg;/Resource Finder resolved.</li>
<li>Changed: It&rsquo;s no longer possible to get a mouse over on detail section.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.1066.00"></a></p>
<h3><strong>Version 3.0.1066.00 (April 14, 2009)</strong></h3>
<ul>
<li>New: Organizer will now be shown in the tooltip inside the ResourceFinder</li>
<li>Updated: Modulex data is now retained when upgrading Resource Central.</li>
<li>Fixed: Outlook&reg; shutdowns unexpectedly if you uncheck ResourceFinder inside the Com+ inside trust center.</li>
<li>Fixed: Getting warning for time zone conversion even after setting &ldquo;initialize &hellip;.&rdquo;</li>
<li>Fixed: Virtual resource and Auto Accept Agent Is now working.</li>
<li>Fixed: Resource Finder producing a script error in some situations</li>
<li>Fixed: When you access RF the first time and use the option to show attendees, alias is used instead of using the full display name.</li>
<li>Fixed: If one clicks send multiple times in an order form, then you will end up with multiple order E-mails and multiple orders in the backend. No flood control&hellip;</li>
<li>Fixed: Scrolling in RF: Details are not shown though there is more information.</li>
<li>Fixed: Several translation issues have been resolved.</li>
<li>Fixed: Selection of resources in ResourceFinder will take a long time in some cases where recurring meetings are being booked..</li>
<li>Fixed: Date/Time Issue if web server time format is different (Identified at Dubai Client Environment).</li>
<li>Fixed: Date issue on 28, 29, 30, 31st of Month.</li>
<li>Fixed: Attendee data not showing up if it contains Capital word</li>
<li>Fixed: Exchange: Admin utility was showing 2000/2003 in tab heading though we don't support 2000 any more.</li>
<li>Fixed: No prompt after configuring Sync utility as a job.</li>
<li>Fixed: Permission calculation performance improvement.</li>
<li>Fixed: Today checkbox on Synch Utility for selecting current date.</li>
<li>Fixed: Running certain windows on Exchange server &ldquo;synchronizer and permission calculator etc.. &ldquo; makes it look like the application is frozen.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.1051.00"></a></p>
<h3><strong>Version 3.0.1051.00 (February 20, 2009)</strong></h3>
<ul>
<li>Fixed: The date picker would, in some very rare cases, show incorrect calendar data on the Outlook&reg; meeting request form</li>
<li>Fixed: Missing translations and misspelled text have been updated</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.1050.00"></a></p>
<h3><strong>Version 3.0.1050.00 (January 28, 2009)</strong></h3>
<ul>
<li>New: ResourceFinder can be exposed as a read only Web Page</li>
<li>New: Invited attendees free/busy information can be presented in the ResourceFinder view</li>
<li>New: Possible to replace the &lsquo;Send order' button &lsquo;Right&rsquo;, &lsquo;Center&rsquo; or &lsquo;Left&rsquo;</li>
<li>New: Bar code ID visible in the list view of the visitor module of Resource Central</li>
<li>New: Possible to reduced the value of the location value in Outlook&reg; Appointment items, to show only the resource name and skipping the location tree information</li>
<li>New: Possible to remove Footer information in e-mails send from Resource Central</li>
<li>New: 'Outlook&reg;&rsquo; button in ResourceFinder renamed to &lsquo;Save and Close'</li>
<li>New: Possible to select Resources in different locations or different categories using ResourceFinder</li>
<li>New: Change in the message for Resource Finder Outlook&reg; add-in compatibility with Web Version</li>
<li>New: Modulex conflict removal</li>
<li>New: Rights of Logon as Service Change</li>
<li>New: Microsoft Windows Server 2008 Support</li>
<li>New: Microsoft SQL Server 2008 Support</li>
<li>New: Retaining newline in Comments</li>
<li>New: Web Setup will upgrade Database, if required.</li>
<li>New: Both Web and Exchange setups will require base versions to be installed already at the system</li>
<li>New: Resource Central Outlook&reg; add in style entry will be saved in Local machine Key</li>
<li>New: Removal of "Application Name" in Add in Configuration</li>
<li>Fixed: Badge Update Issue</li>
<li>Fixed: Date issue when using Outlook&reg; &amp; ResourceFinder</li>
<li>Fixed: XML error in ResourceFinder</li>
<li>Fixed: Date format Issue at ResourceFinder &amp; One Step Order</li>
<li>Fixed: Permission calculation either Exchange is running on &ldquo;HTTP&rdquo; or &ldquo;HTTPS&rdquo;.</li>
<li>Fixed: Permission calculation if resource has &ldquo; &rsquo; &rdquo; character in its E-mail. e.g. Brain&rsquo;ONeil@domain.com.</li>
<li>Fixed: Issue in One Step Ordering functionality with different Time Zone Combinations.(Recurring and Normal Reservations)</li>
<li>Fixed: Login Screen Issue in Resource Central Add-in 2007.</li>
<li>Fixed: Error when using Lookup Values</li>
<li>Fixed: Outlook&reg; Prompt if user open Meeting for update</li>
<li>Fixed: Column resizing inside ResourceFinder</li>
<li>Fixed: Image adjustment at ResourceFinder when user points mouse over the button</li>
<li>Fixed: Time zone issue in ResourceFinder &amp; MyMeeting</li>
</ul>
<p style="padding-left: 22px;"><a name="Version3.0.0000"></a></p>
<h3><strong>Version 3.0.0000 (October 3, 2008)</strong></h3>
<ul>
<li>New: Microsoft windows server certified.</li>
<li>New: One Stop ordering. It is now possible to create an order for extra services from within Resource Finder at the same moment that you are booking the resources.</li>
<li>New: ResourceFinder and My Meetings have got a new user interface.</li>
<li>New: Possibility to integrate the Microsoft Reporting Services into the system.</li>
<li>New: Favorites list in Resource Finder.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.3.2006"></a></p>
<h3><strong>Version 2.3.2006 (June 23, 2008)</strong></h3>
<ul>
<li>New: Stop Order placement for Organizer if deadline has passed.</li>
<li>New: Location column to be displayed at Resources Summary screen.</li>
<li>New: Visitor data automatic filling, If know by the system.</li>
<li>New: The Total Number of servings is displayed in the end of the report &ldquo;Items in orders report&rdquo;</li>
<li>New: Caption of different overviews now includes the selected date.</li>
<li>Improved: Enhancement of Queries. Daily Tasks-&gt;Messages, Orders &amp; Reservations summary screens. That will improve the performance of the backend interface.</li>
<li>Improved: Default Location Tree expands at Resource Finder.</li>
<li>Improved: Meeting Subject Update acknowledgment to be sent.</li>
<li>Improved: Resource Utilization report change.</li>
<li>Fixed: Visitor overview will always display the visitors belonging to all of the respective child nodes.</li>
<li>Fixed: IIS and Exchange Installers are installed for ALL USERS.</li>
<li>Fixed: Print All Orders, the last empty page is removed.</li>
<li>Fixed: Errors from the SQL server, "datetime in SQL Server is represented/interpreted as a string according to the format which is mdy as a default for the English SQL server".</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.3.2005"></a></p>
<h3><strong>Version 2.3.2005 (May 7, 2008)</strong></h3>
<ul>
<li>New: Possibly to group order items into different groups (Breakfast, Lunch, and more) when doing the ordering</li>
<li>New: 'Confirm All' functionality maintain the order flow</li>
<li>New: 'Total orders' in Items in order report</li>
<li>New: 'Last Updates' in printing orders</li>
<li>Fixed: Issue of Registration, manually and from the Web</li>
<li>Fixed: Multiple Instance problem, launching of the Outlook&reg; from within MS Word and New Appointment window save message</li>
<li>Fixed: Changes and improvements in Sync Tool</li>
<li>Fixed: Item Resource Association update</li>
<li>Fixed: Unable to save the record of an already created virtual resource</li>
<li>Fixed: Order E-mails are not being sent as per Virtual Resource orders</li>
<li>Fixed: 'RCMeeting' text in OWA created appointments</li>
<li>Fixed: Clearing of the Location field when saving configurations for the resource after un-registering</li>
<li>Fixed: Missing &lsquo;ResourceLocation&rsquo; column while upgrading from 2.2.2008 onwards</li>
<li>Fixed: Sorting problem with the created Locations at a level</li>
<li>Improved: Single Instance change in a Recurring Series</li>
<li>Improved: New style for the Page Navigation Links at Resource Finder</li>
<li>Improved: Select/De-select All buttons in the backend of the application</li>
<li>Improved: Orders summary screen performance optimization</li>
<li>Improved: Performance when running SQL 2000</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.3.2001"></a></p>
<h3><strong>Version 2.3.2001 (February 1, 2008)</strong></h3>
<ul>
<li>New: Introduction of non working days</li>
<li>New: Add-in to OWA for Exchange 2007 SP1 only</li>
<li>New: Support of two languages</li>
<li>Improved: Performance issue for Summary Screens</li>
<li>Fixed: Ignore E-mail Functionality Change</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.3.1000"></a></p>
<h3><strong>Version 2.3.1000 (October 5, 2007)</strong></h3>
<ul>
<li>New: compatibility with Microsoft Exchange Server 2007</li>
<li>New: Compatibility with .NET 2.0</li>
<li>New: Deactivation of mail to Organizer. The system is now able to control if the response from the different roles should result in a mail to the organizer.</li>
<li>New: Subject field on orders. A line with the subject of the appointment added to each order.</li>
<li>New: New Columns in Order view. Two new columns have been added in the order view. The first is 'Created'. It is displayed with date and time of creation of the order. The Second column shows 'Number of Persons'. It relates to a property that the customer has created and is a help to Catering, so they can see how many will attend the meeting.</li>
<li>New: Tooltips on Items. When user order items, a the description of the item are show as a tooltips.</li>
<li>New: Default location can now be selected in the Resource Finder</li>
<li>New: Setup for Controlling deadline for Catering and Extra Services</li>
<li>New: Support for Multiple Day Booking</li>
<li>Improved: Modulex integration is now changed to be a Windows services.</li>
<li>Improved: Conversion of Import Utility to Import/Synchronizing Utility</li>
<li>Improved: Making "Paging" Default Functionality on RF. Default value will be 40.</li>
<li>Improved: Making Virtual Resource Functionality Parametric. If user wants to use VR functionality then the system needs a parameter.</li>
<li>Improved: Using the auto arrange, now possible to select the new order line status</li>
<li>Improved: Print All functionality on Orders view.</li>
<li>Improved: Recurring meetings functionality</li>
<li>Fixed: Prevention of order deletion. Only orders that are not accepted can be deleted from My Meetings.</li>
<li>Fixed: First day of the week, the system can now handling different setup.</li>
<li>Fixed: More space for the resource name at Resource Finder</li>
<li>Fixed: Different User interface changes and general stabilization</li>
<li>Fixed: Isolation of memory for Add - ins through SHIM</li>
<li>Fixed: Deadline description inside Resource Finder now matches the new deadline option</li>
<li>Fixed: Sort of the Lookup values, Look up value list is shown in alphabetical order</li>
<li>Fixed: Misspelling and languages errors are corrected.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.2.1003"></a></p>
<h3><strong>Version 2.2.1003 (May 3, 2007)</strong></h3>
<ul>
<li>New: Buffer Time Functionality: The System can now handle Build up/Break down times for resources</li>
<li>New: Make a resource invisible: We can now hide resources in resource Finder through a simple checkbox</li>
<li>New: E-mail subject Field: This field is now shown under 'Messages', 'Orders' and 'Reservations' in 'Daily Tasks'</li>
<li>New: Reminder mail: The system can now be setup to send a reminder e-mail to the Organizer any given number of days in advance of the meeting</li>
<li>New: Combo box: We now also support combo boxes in the order form</li>
<li>New: DB clean up: The system now contain a functionality to clean up the DB for old appointments</li>
<li>Updated: Improvement in Creation/updating recurring Appointments</li>
<li>Updated: Import Utility Date issue</li>
<li>Updated: Add-In issues are now solved e.g. silent installation of the Add-In</li>
<li>Updated: LDAP issues are now solved</li>
<li>Updated: Dutch, Swedish, French Translations</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.2.1001"></a></p>
<h3><strong>Version 2.2.1001 (March 2, 2007)</strong></h3>
<ul>
<li>New: A Modulex module where we can manage input on ModuleX screens.</li>
<li>New: Opening Hours: The system can now &ldquo;close down&rdquo; resources for a given time period so that these resources are non book able.</li>
<li>New: Virtual Resources: The system can now combine several smaller rooms into one large room and still have the possibility to book the smaller rooms separately.</li>
<li>New: Permission on Resources and Items: The system can now control who can see and edit Items and Resources controlled by the location of the person</li>
<li>New: 3 new reports: Week planner; Extra services; Catering</li>
<li>NEW: available Room report</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.2.1000"></a></p>
<h3><strong>Version 2.2.1000 (January 26, 2007)</strong></h3>
<ul>
<li>New: Access to reports: We now have the possibility to access reports form e.g. intranet sites etc.</li>
<li>New: More reports: We have added new standard reports to the system</li>
<li>New: Recurring meetings: The end date for the series of meetings now appears in mails.</li>
<li>New: Overview: An improved overview module</li>
<li>New: Improved control for edit rights.</li>
<li>New: Support for .NET 2.0 on client side using Outlook&reg; 2007</li>
<li>Fixed: Filter: we can now combine the search &amp; filter options in Resource Finder.</li>
<li>Fixed: Showing display name instead of the E-mail address of the organizer in the mails.</li>
<li>Fixed: Dimensions for badges is now shown in cm/inches</li>
<li>Fixed: Comments field is attached to all messages</li>
<li>Updated: Rich Text description editor</li>
<li>Updated: Improved performance for the Resource Finder module</li>
<li>Updated: The Outlook&reg; add in can now be installed per Machine or User</li>
<li>Updated: The security prompt from Outlook&reg; will not be show when doing permission update inside the Resource Finder module</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.2.0006"></a></p>
<h3><strong>Version 2.2.0006 (December 12, 2006)</strong></h3>
<ul>
<li>New: Import utility now has the ability to remove items from the RC database.</li>
<li>New: A new option inside RC allows one only to display available resources in the chosen time slot inside RC finder.</li>
<li>Fixed: Orders with a passed date can now be opened and Locked.</li>
<li>Fixed: Property text in messages is now the Text instead of the No field.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.2.0005"></a></p>
<h3><strong>Version 2.2.0005 (December 5, 2006)</strong></h3>
<ul>
<li>New: An &ldquo;Auto Arrange Functionality&rdquo; that can &ldquo;Arrange all orders at a given time preventing any changes being made in the order.</li>
<li>New: Performance Improved. The application now runs as an automated process that enhances the performance.</li>
<li>New: The application now has a possibility to include the order number in the subject line of the order E-mail.</li>
<li>Fixed: Furthermore the application can now handle consumed Qty. instead of only the qty. returned.</li>
<li>Fixed: The price column now disappears, if the customers do not specify prices in the system.</li>
<li>Updated: The Import utility has been updated and now works in the latest version.</li>
<li>Updated: Data Loader Utility has been updated, and now the data can be migrated from RC 1.6 to RC 2.2.0005.</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.2.0001"></a></p>
<h3><strong>Version 2.2.0001 (October 20, 2006)</strong></h3>
<ul>
<li>New: The possibility to configure your own date and time format.</li>
<li>New: Deleted orders will not show up in the orders list</li>
<li>New: Reservation view will only reflect the reservation that are in the current users location.</li>
<li>New: The Resources can now be sorted in any way in the resource finder view as well as the order of the items in the service list</li>
<li>New: The application now allows conflicting appointments.</li>
<li>New: The system can now register/unregister all resources at once.</li>
<li>New: Resource Central got the possibility to run Windows Authentication Mode for the website instead of having to use SQL authentication.</li>
<li>New: A new functionality in the order form: &ldquo;Consumed Quantity&rdquo; allows us to handle the instances were extra services has been ordered during the meeting.</li>
<li>New: Auto Arrange &ndash; that allows the cantina to auto arrange all orders on a given time. A safety precaution ensuring that no changes can be made for these orders by the organizer.</li>
<li>New: When choosing an all day event the &ldquo;show time&rdquo; in Outlook&reg; is automatically set to &ldquo;Busy&rdquo;. This means that all day events is shown in ResourceFinder.</li>
<li>Fixed: Resource find time line will scale to the correct screen resolutions.</li>
<li>Fixed: Users can now book directly in the calendar of the resource. This way you can book on behalf of somebody without using your own calendar.</li>
<li>Fixed: Delivery Time is now shown as time only. The date of delivery now follows the input from the appointment in Outlook&reg;.</li>
<li>Fixed: When using Auto Accept Agent the resource name is now shown in the confirmation mail subject field</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.2.0000"></a></p>
<h3><strong>Version 2.2.0000 (September 11, 2006)</strong></h3>
<ul>
<li>New: Resource Central now handles Recurring Appointments</li>
<li>New license possibility: Light Resources which creates no service e-mail(s) from resources</li>
<li>New: A German translation is now included</li>
<li>New: Tool tip information now available in ResourceFinder</li>
<li>Fixed: Cancellation e-mail does not have order form link</li>
<li>Fixed: Reports display name instead of numbers</li>
<li>Fixed: License name is now displayed correctly</li>
<li>Fixed: Various translations bugs corrected</li>
<li>Fixed: Time zone format corrects in XML-file</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.1.0000"></a></p>
<h3><strong>Version 2.1.0000 (May 22, 2006)</strong></h3>
<ul>
<li>New module: Time zone handling</li>
<li>New module: Expanded visitor features</li>
<li>Improved: Various bug fixes</li>
</ul>
<p style="padding-left: 22px;"><a name="Version2.0.0000"></a></p>
<h3><strong>Version 2.0.0000 (April 8, 2006)</strong></h3>
<ul>
<li>Initial release with</li>
<li>New module: Visitor</li>
<li>New module: Order status</li>
<li>New module: My Meetings</li>
<li>New module: E-sign integration</li>
<li>Improved: ResourceFinder (formerly know as RoomFinder)</li>
</ul>]]></contents>
<contentstext><![CDATA[Product support Lifecycle policy for Resource Central can be found
here
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral]


CONCERNING SUPPORTED PLATFORMS

Concerning supported platforms, overall we follow the Microsoft
Support Lifecycle [http://support.microsoft.com/gp/lifeselect]
(Mainstream Support End Date). This means that, over time, platforms
fall out of support. When a Microsoft platform product (Exchange,
Outlook, etc.) ends its mainstream support, we list this on the
product revision history further down. 

If you, as a customer, uses a Microsoft platform product, which has
ended its mainstream support, it may still be possible to purchase
extended support for the Add-On Products product in question. Should
you be interested in such then please contact your reseller or us
directly by sending an email by clicking here. 

NEW FEATURES IN RESOURCE CENTRAL 3.8

Overview of What's new in Resource Central version 3.8 can be found
here
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38]

VERSION 3.8.0001.0292 HOTFIX 3 (DECEMBER 21, 2015)

This version can upgrade the following versions of Resource Central:
3.8, 3.8. Hotfix 1 and 3.8. Hotfix 2 

Version number overview:
 Resource Central: 3.8.0001.0292
 Resource Central Database: 3.8.0001.0292
 Resource Central Sync Service: 3.8.0001.0292
 Resource Central Configuration Tool: 3.8.0001.0241
 Resource Central Digital Signage Service: 3.8.1.0241
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.3.31.0 

 	* Fixed 48193: Could not upload custom made reports on some Internet
Explorer configurations
 	* Fixed 48194, 49281: Better sensitivity for Time bar and width of
resource column in ResourceFinder
 	* Fixed 48234, 48383: Order email did not take Consumed Quantity
into account when calculating total
 	* Fixed 48240, 52206: Cantina report did not include multiple
servings
 	* Fixed 48384, 52245: Improved migration from Resource Central 3.6
database
 	* Fixed 50384: Resource Central emails did translate to German
 	* Fixed 50387: Parameter Show.FooterText did not work
 	* Fixed 50440: When Service Provider open email from Resource
Central, the user was directed to RC login screen
 	* Fixed 50549: Calculations in MyMeetings corrected
 	* Fixed 50569: The parameter Messages.Comments.Columns was not
reflected into the Messages area in Resource Central
 	* Fixed 50585: Special chars ".", "_" and "-" are now allowed in
Item Group names
 	* Fixed 52224: Resource Central roles access control did not include
a scroll bar
 	* Fixed 52244: Reopening an existing appointment in ResourceFinder
removed check mark on selected resources
 	* Fixed 53136: Print order when .net Globalization set to Invariant
Language produced wrong calculations
 	* Fixed 53196, 53358: Adding order to existing reservation produced
wrong calculations
 	* Fixed 55380, 55395: Print order swapped day and month
 	* Fixed 55426: Could order catering although deadline was supposed
to prevent ordering (case with resource and user in different time
zones)
 	* Fixed 55553: ResourceFinder user names could not include " ' "
when using Permissions
 	* Updated: Administrator Guide revision 39, Parameter Guide revision
3.38
 	* Fixed 50327: Add-in removed users from meeting request in special
environments
 	* Fixed 52210: Add-in did not recognize orders in special
environments
 	* Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are
compatible with this hotfix

VERSION 3.8.0001.0270 HOTFIX 2 (OCTOBER 23, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This version can upgrade the following versions of Resource Central:
3.8 and 3.8. Hotfix 1 

Version number overview:
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0063
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0063 

 	* New 46542: add-in now support Outlook(R) 2016

When you contact support to request the hotfix, you will receive a
download link. For simplicity reasons the download will contain
Resource Central version 3.8.0001.0270 Hotfix 1 as well as
3.8.0001.0270 Hotfix 2.

VERSION 3.8.0001.0270 HOTFIX 1 (OCTOBER 8, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This version can upgrade the following versions of Resource Central:
3.8. 

Version number overview:
 Resource Central: 3.8.0001.0270
 Resource Central Database: 3.8.0001.0270
 Resource Central Sync Service: 3.8.0001.0270
 Resource Central Configuration Tool: 3.8.0001.0241
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0060
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0060 

Compliant with RealTime Service version 6.3.31.0 

 	* New 35069: New standard reports: Cantina and Extra Services
 	* Fixed 39713, 39714, 40686: Visual improvements of standard reports
 	* Fixed 40392, 42186, 43731, 45050: Missing text translations
 	* Fixed 40657: Parameter ResourceFinder.UncheckAttendee did not work
 	* Fixed 41013: Filter did not search recursively in sub trees
 	* Fixed 42177: Categories were not displayed when creating filters
 	* Fixed 42185: Resource Finder placed attendee in order form from
previous unrelated session
 	* Fixed 42189: Forms did not support html tags
 	* Fixed 42323: Orders cancelled after deadline were not visible in
Messages or in Orders
 	* Fixed 44923: Resource Central Signage Service Configuration did
not work
 	* Fixed 44969: Synchronization service could lose connection to
database
 	* Fixed 45005: Property values could not contain the apostrophe
character
 	* Fixed 46297: Order form decimal point placed wrong in some
backend/frontend setting mix
 	* Fixed 46896: Could not open order form in special backend/front
language mix
 	* Fixed 46926: Could not create Lookup Values
 	* Updated: Administration Guide revision 37, Parameter Guide
revision 3.35
 	* Updated: Guides are available in English language only
 	* Fixed 40684: add-in: Attendees removed from the Outlook invitation
in special Exchange environment
 	* Fixed 42176: add-in: Could not be deployed in system context
 	* Note: Resource Central 3.8 add-in (revision 3.14.0058) can still
work with the above two limitations

VERSION 3.8.0001.0256 (AUGUST 19, 2015)

Please see What's new in Resource Central version 3.8
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38]


This version can upgrade the following versions of Resource Central:
3.6.; 3.7 and 3.7.10. 

Version number overview:
 Resource Central: 3.8.0001.0256
 Resource Central Database: 3.8.0001.0256
 Resource Central Sync Service: 3.8.0001.0256
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0058
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0058 

Compliant with RealTime Service version 6.3.31.0 

 	* New 12450: Support for Chrome browser, support for Internet
Explorer normal mode
 	* New 12635: Improved workflow in the Message section
 	* New 12760: Standard reports can be exported to PDF
 	* New 12781: ResourceFinder users can move reservation and order to
another resource
 	* New 12821, 12822: Easy overview - where are properties and forms
are used?
 	* New 12827: Activation and deactivation of items
 	* New 13450, 28059, 28892, 28886 : RC configuration tool extended
and improved
 	* New 16106: Logs for web backend and synchronize service are stored
in ProgramData folder
 	* New 16333: Form editor tool bars simplified
 	* New 19611: All prior hotfix and service release changes included
 	* New 19781: Visitor registration / Kiosk
 	* New 20419: add-in settings are stored in client PC configuration
file instead of registry
 	* New 21326: Database cleaner adjusted
 	* New 35069: New standard report: Order (according to service
provider role)
 	* Fixed 21310: Could not move a reservation occurrence in a series
to another resource
 	* Fixed 28222: Available resources feature did not respect
permissions
 	* Removed 17378: Support for Exchange/Office/Outlook 2007
 	* Removed 18344: Email windows service
 	* Removed 19882: Upgrade from Resource Central 3.0 and Resource
Central 3.5
 	* Removed 39667: Standard reports Cantina and Extra Services
 	* Removed 40662: Support for Windows Server 2008
 	* Updated: Installation Guide revision 31, Parameter Guide revision
3.33, User Guide revision 4
 	* Updated: Guides are available in English language only
 	* Custom made reports are not supported out of the box (will be
supported in Hotfix 1)

VERSION 3.7.0010.0110 HOTFIX 5 (JULY 6, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This Hotfix can be used to patch the following version of Resource
Central: 3.7.10.0110 Service Release 2 

Version number overview:
 Outlook(R) 2007 add-in: 3.14.0032
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0032 

 	* Fixed 36719: 32 bit add-in for Outlook 2007/2010/2013 temporarily
showed duplicated outlook attendees

When you contact support to request the hotfix, you will receive a
download link. For simplicity reasons the download will contain
Resource Central version 3.7.0010.0110 Service Release 2 as well as
the Hotfix 5.

VERSION 3.7.0010.0110 SERVICE RELEASE 2 (JUNE 10, 2015)

The Service Release can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This Service Release can be used to patch the following version of
Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035
Hotfix 2, 3.7.0010.0069 Hotfix 3, 3.7.0010.0070 Hotfix 4 and
3.7.0010.0092 Service Release 1 

Version number overview:
 Resource Central: 3.7.0010.0110
 Resource Central Database: 3.7.0010.0110
 Resource Central Sync Service: 3.7.0010.0110
 Resource Central E-mail Service: 3.7.0010.0085
 Outlook(R) 2007 add-in: 3.14.0030
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0030
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0030
 Compliant with RealTime Service version 6.1.17.0, 6.2.10.0,
6.2.10.902,6.3.23.0 and 6.3.31.0 (Exchange on-premise)
 Compliant with RealTime Service version 6.2.10.902, 6.3.23.0 and
6.3.31.0 (Exchange Online)
 Not compliant with earlier add-in versions 

 	* New 20782, 28524: Simplified handling of Virtual Resources, Shared
Orders and one-step ordering. Now applies to more Exchange
environments (add-in).
 	* Fixed 14828, 15026, 33976: Could not cancel or update an
occurrence in Resource Finder (add-in)
 	* Fixed 28196: Resource Finders Available Resources did not respect
permissions
 	* Fixed 28248, 33623: Order form radio button property was not
restored correctly
 	* Fixed 28289: Long display names under Daily tasks / Overview
section truncated
 	* Fixed 28302: German typing mistakes
 	* Fixed 28559, 28567: Time out issue when recreating huge relations
table in RC back end
 	* Fixed 28945: Standard report performance improved in hybrid
environments
 	* Fixed 28949: All custom reports under maintenance program migrated
 	* Fixed 30448: Should not be possible to remove host role
 	* Fixed 31764: Outlook direct mode could cause issues with
dismissing reminders (add-in)
 	* Fixed 33628: Virtual resources not always included under Available
Resources
 	* Fixed 33675: Could not open some MSG files from desktop (add-in)
 	* Updated: Administrator Guide revision 28, Parameter Guide revision
3.32

VERSION 3.7.0010.0092 SERVICE RELEASE 1 (MARCH 20, 2015)

The Service Release can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This Service Release can be used to patch the following version of
Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035
Hotfix 2, 3.7.0010.0069 Hotfix 3 and 3.7.0010.0070 Hotfix 4 

Version number overview:
 Resource Central: 3.7.0010.0092
 Resource Central Database: 3.7.0010.0092
 Resource Central Sync Service: 3.7.0010.0092
 Resource Central E-mail Service: 3.7.0010.0085
 Outlook(R) 2007 add-in: 3.14.0022
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0022
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0022
 Compliant with RealTime Service version 6.1.17.0, 6.2.10.0,
6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange on-premise)
 Compliant with RealTime Service version 6.2.10.902, 6.3.23.0 and
6.3.31.0 (Exchange Online)
 Compliant with add-in version 3.14.0020 

 	* Fixed 17777: Vertical RF scroll bar not visible when RF display
many resources
 	* Fixed 18385: RF - Available Resources did not use "Default
location". This caused too many resources to appear as available
 	* Fixed 19783: Could not move single booking in a recurrence booking
 	* Fixed 20952: Rich Text editor could not save rich text changes for
Virtual resource
 	* Fixed 21267: Mailbox unavailable - unable to relay (special case)
 	* Fixed 21313: Missing property captions in "Changed reservation"
email
 	* Fixed 21329: RF standalone page could not update date
 	* Fixed 23055: Add-in. Could not handle bookings with newline
carriage return in subject fiel
 	* Fixed 26549: Could not delete lookup value after enabling
LookupValueDepartment parameter
 	* Fixed 26765: Administrator Guide updated (details about Cantina
report)

VERSION 3.7.0010.0070 HOTFIX 4 (JANUARY 30, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2
and 3.7.0010.0069 Hotfix 3 

Version number overview:
 Resource Central: 3.7.0010.0070
 Resource Central Database: 3.7.0010.0070
 Resource Central Sync Service: 3.7.0010.0058
 Resource Central E-mail Service: 3.7.0010.0070
 Outlook(R) 2007 add-in: 3.14.0020
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0020
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0020 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

 	* Fixed 20383: RC Service account lock out

VERSION 3.7.0010.0069 HOTFIX 3 (DECEMBER 15, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1 and 3.7.0010.0035
Hotfix 2 

Version number overview:
 Resource Central: 3.7.0010.0069
 Resource Central Database: 3.7.0010.0069
 Resource Central Sync Service: 3.7.0010.0058
 Resource Central E-mail Service: 3.7.0010.0058
 Outlook(R) 2007 add-in: 3.14.0020
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0020
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0020 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

 	* New 15163: Shared Order Form feature supported
 	* New 15518: Modified workflow for orders with status "Confirmed"
(KB 128
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/300/0/kb128---behavior-of-order-status-and-consumed-quantities])
 	* New 15592: Removed link to New Resource Wizard
 	* New 16441: Shared Order Form User Guide
 	* New 17162: Logic of Consumed Quantity changed (KB 128
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/300/0/kb128---behavior-of-order-status-and-consumed-quantities])
 	* New: Updated Guides (US-English only)
 	* Fixed 14833: Issue when printing Reservations and Messages
 	* Fixed 14834: NoMailForReservationOlderThan parameter generated
warning in event log
 	* Fixed 14835, 14839, 14840: Wrong Dutch translations
 	* Fixed 14838: Mouse over picture of resource is hidden behind the
attendees overview
 	* Fixed 14848, 14849, 15273, 15467, 16048, 16862: Add-in changes
 	* Fixed 15005: Subject in Guest House email confirmation is now
configurable by a parameter
 	* Fixed 15179: Resource notification message made configurable
 	* Fixed 15180: Characters truncating
 	* Fixed 15301: Detailed Utilization report slow on some client PCs
 	* Fixed 15420: Rearrange RC basic parameter layout
 	* Fixed 16009: French translation error
 	* Fixed 16334: Detailed utilization report did not respect resource
opening hours
 	* Fixed 16483: Appointment time was displayed incorrectly in the
Resource Finder for some time zones
 	* Fixed 16910: Missing scrollbar, when adding many roles to items
 	* Fixed 16984: AutoArrange parameter fixed to handle past order
lines instead of future order lines
 	* Fixed 17136: Visitor preview too small
 	* Fixed 17137: The default badges now have same size

VERSION 3.7.0010.0035 HOTFIX 2 (OCTOBER 22, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033 and 3.7.0010.0034 Hotfix 1 

Version number overview:
 Resource Central: 3.7.0010.0035
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0035
 Resource Central E-mail Service: 3.7.0010.0035
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

 	* Fixed 14843: Resource Central 3.7.0010.0034 Hotfix 1 installation
did not always notify user about required access rights
 	* Fixed 15687: Cancellation email was blank when only properties
were booked
 	* Fixed 15895: Recurrence issue in Outlook(R) & RessourceFinder when
occurrences were before and after DST change
 	* Fixed 16067: Cancelled Order email did not contain the order
information
 	* Fixed 16078: ReservationEmail.ShowDetail parameter was not working
in Resource Central 3.7.0010.0034 Hotfix 1

VERSION 3.7.0010.0034 HOTFIX 1 (AUGUST 20, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033 

Version number overview:
 Resource Central: 3.7.0010.0034
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0033 (remark
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1])
 Resource Central E-mail Service: 3.7.0010.0033 (remark
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1])
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

 	* Fixed 13355: Avoid RC emails for past reservations older than a
certain date and year
 	* Fixed 13377: Showed AM/PM in one step ordering in RF
 	* Fixed 13381: Cast error on some client PCs when running the
detailed utilization report

VERSION 3.7.0010.0033 (JUNE 30, 2014)

This version can upgrade the following versions of Resource Central:
3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019;
3.6.0002.0003; 3.6.0002.0005; 3.6.0002.0006; 3.6.0002.0008;
3.7.0004.0005; 3.7.0004.0006; 3.7.0004.0008 

Version number overview:
 Resource Central: 3.7.0010.0033
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0033
 Resource Central E-mail Service: 3.7.0010.0033
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.14.0, 6.1.17.0, 6.2.10.0
and 6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

 	* New 5750: Support for Office 365 Enterprise E3
 	* New 1135: Visitor Module photo capturing and scanner support
migrated to Windows 7 and Windows 8
 	* New 3629: Detailed Resource Utilization report
 	* New 3647: Access to Order Form in Resource Finder after re-opening
existing reservation
 	* New 4786: Resource selection notification feature, so users can
confirm/decline whether they possess certain skills
 	* New 4811: Default number of services is now controlled by a
parameter
 	* New 5749: Attendee feature in Resource Finder
 	* New 6166: Discontinued support for Windows Server 2003, Exchange
Server 2003, Outlook 2003 and SQL Server 2005
 	* New 8217: Email notification when deletion of past bookings is now
controlled by a parameter
 	* New 8487: All Resource Central 3.6 Hotfix and Resource Central 3.7
Hotfix 1, 2 and 3 improvements migrated into the new release
 	* Fixed 7462: Could not create more items with the same name
 	* Fixed 7929: Updated time zone data
 	* Fixed: Improvements to the add-ins

Release contains all bug fixes, updates and improvements from Resource
Central 3.7 Hotfix 1, 2 and 3

VERSION 3.7.0004.0008 HOTFIX 3 (MAY 12, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005; 3.7.0004.0005 hotfix 1 and 3.7.0004.0006
hotfix 2 

Version number overview:
 Resource Central: 3.7.0004.0008
 Resource Central Database: 3.7.0004.0008
 Resource Central Sync Service: 3.7.0004.0005
 Resource Central E-mail Service: 3.7.0004.0005
 Outlook(R) 2007 add-in: 3.10.0004
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0004
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0004 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

 	* Fixed 7183: Text corrections
 	* Fixed 7319, 7368, 7578: Installer and database upgrade issues
 	* Fixed 7367: Support for apostrophe in SMTP addresses
 	* Fixed 7515: Backend menu does not follow user permissions
 	* Fixed 7647: Regions visible when shared order form is not enabled
 	* Fixed 7677: Issue booking across time zone could cause system to
deny adding order due to deadline period
 	* Fixed 8029: Special character in Group Name not allowed
 	* Fixed 8099: Standardize and optimize SQL connection to improve
performance
 	* Fixed 8117: Moving reservation did not move service time
correspondingly
 	* Fixed 8184: Organizer missing Outlook Scheduling Assistant on
special client PCs after using Resource Finder
 	* Fixed 8532: Could not add room names with certain special chars in
room name 
 	* Fixed 8557: When reordering an item, it appeared two times in the
order
 	* Fixed 8590: Support of Windows Authentication

Hotfix contains all bug fixes and updates from previous hotfixes of
version 3.7.x.

VERSION 3.7.0004.0006 HOTFIX 2 (MARCH 6, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005 and 3.7 hotfix 1 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Version number overview:
 Resource Central: 3.7.0004.0006
 Resource Central Database: 3.7.0004.0006
 Outlook(R) 2003 add-in: 3.10.0004
 Outlook(R) 2007 add-in: 3.10.0004
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0004
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0004 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

 	* New 4702: Support for the upcoming ResourceBooking Web App
 	* New 6246: Parameter Guide updated
 	* Fixed 2147, 2961, 3211: ResourceFinder performance improvement
 	* Fixed 3195: Missing free/busy information in scheduling assistant
on a very few clients
 	* Fixed 3561: Price list report not available after upgrade
 	* Fixed 4806: Script error on special Outlook 2007 clients
 	* Fixed 4833: Japanese characters on Items and Groups
 	* Fixed 5387: Special characters on Group Name in items
 	* Fixed 6027: VR_ArrivalDate property reintroduced
 	* Fixed 6028: RC response E-mail should contain Resource display
name
 	* Fixed 6217: Master record of recurring appointment was shown in
Resource Finder
 	* Fixed 6230: Different time zones for server and client could lead
to not being able to book

Hotfix contains all bug fixes and updates from previous hotfixes of
version 3.7.x.

VERSION 3.7.0004.0005 HOTFIX 1 (JANUARY 21, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005 

Version number overview:
 Resource Central: 3.7.0004.0005
 Outlook(R) 2003 add-in: 3.10.0003
 Outlook(R) 2007 add-in: 3.10.0003
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0003
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0003 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

 	* Fixed 4119: Our Outlook(R) Add-in's now supports other than the
English revision of Windows

VERSION 3.7.0004.0005 (NOVEMBER 27, 2013)

NOTE: VERSION 3.7.0004.0005 IS RELEASED FOR CLIENTS WHO USE AN ENGLISH
REVISION OF THE WINDOWS OPERATING SYSTEM. HOTFIX 1 FOR RESOURCE
CENTRAL VERSION 3.7 WILL SUPPORT OTHER LANGUAGES. 

This version can upgrade the following versions of Resource Central:
3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and
3.6.0002.0003 

Version number overview:
 Resource Central: 3.7.0004.0005
 Outlook(R) 2003 add-in: 3.10.0002
 Outlook(R) 2007 add-in: 3.10.0002
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0002
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0002 

Customers running RC 3.0.x or RC 3.5x must upgrade the add-ins
 Customers running RC 3.6 is recommended to consult Add-On Products
Support before upgrading add-ins 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

 	* New: One step ordering for virtual resources
 	* New: Additional Italian language and improvements for other
languages
 	* New: Support for Outlook(R) delegate functionality
 	* New: Improved order form editor
 	* New: Rearranged VR creation form
 	* New: Search order number
 	* New: New standard report: Item Price List
 	* Fixed 758: Invalid License/License expired message shown in
e-mails
 	* Fixed 761: Booking a light resource, wrongly warning messages when
booking a light resource has been corrected
 	* Fixed: Various minor problems have been fixed

VERSION 3.6.0002.0009 HOTFIX 8 (MAY 21, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003,
3.6.0002.0005, 3.6.0002.0006 and 3.6.0002.0008 

Version number overview:
 Resource Central: 3.6.0002.0009
 Resource Central Database: 3.6.0002.0009
 Resource Central Sync Service: 3.6.0002.0008
 Resource Central E-mail Service: 3.6.0002.0008
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* Fixed 8557: When reordering an item, it appeared two times in the
order
 	* Fixed 8590: Support of Windows Authentication

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0008 HOTFIX 7 (APRIL 11, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003,
3.6.0002.0005 and 3.6.0002.0006 

Version number overview:
 Resource Central: 3.6.0002.0008
 Resource Central Database: 3.6.0002.0008
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* New 5743: Now possible to stop E-mails flow on cancelled events in
the past
 	* Fix 3471: Performance improvement in load of "reply order" under a
Message
 	* Fix 3564; 3605: Orders on moved or deleted reservations can now be
changed
 	* Fix 4805: Deleted recurring appointment where wrongly shown in
Resource Finder
 	* Fix 4833; 5387; 6319; 6320: Special characters in Group name in
Items
 	* Fix 4846; 6318: Script error in Resource Finder for Outlook(R)
2007
 	* Fix 5390: Badges where not saved, when width or length have
decimal values
 	* Fix 5751: Value for properties that include carriage return did
not look nice on E-mails
 	* Fix 6129: Standard Bookings report not able to handle multi-day
reservations.
 	* Fix 6229: SQL job task RC_AOD_DeletePriorBooking fails due to
erroneous date time format
 	* Fix 6230; 6314: Not able to book from Resource Finder if time zone
on server is different
 	* Fix 6947: Error when typing ' in order form
 	* Fix 6968: Newfoundland time zone information has been updated
 	* Fix 7332: Apostrophe in resource E-mail address now supported
 	* Fix 7566: Backend menu does not follow user permissions

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0006 HOTFIX 6 (JANUARY 20, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003
and 3.6.0002.0005 

Version number overview:
 Resource Central: 3.6.0002.0006
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* Fixed 4693: Extra ID fields on items can now accept all kind of
values not only numeric.

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0005 HOTFIX 5 (JANUARY 2, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003


Version number overview:
 Resource Central: 3.6.0002.0005
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* Fixed 2147: White screen is seen when RF has been loaded.
 	* Fixed 2869: Processing indicator is added when user press Reply
button under Message view.
 	* Fixed 2961: Load time for ResourceFinder has been improved
 	* Fixed 3195: Authenticate window suddenly pop up when using
ResourceFinder
 	* Fixed 3195: Missing free/busy information in Scheduling Assistant
of Outlook(R) window
 	* Fixed 3211: "All Field" combobox is shown in Outlook(R)
appointment window when ResourceFinder button is clicked

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0003 HOTFIX 4 (OCTOBER 21, 2013)

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018 and 3.6.0001.0019 

Version number overview:
 Resource Central: 3.6.0002.0003
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* Fixed 1301: Daily Tasks => Visitors => Print All Badges doesn't
work
 	* Fixed 1825: Loading issue in Messages view
 	* Fixed 2339: Mails not send from visitor module
 	* Fixed 2708: Reduce the error of caching script files at client
machine when doing the upgrade of RC backend
 	* Fixed 2959; 2960; 2964: Issue with order status
 	* Fixed 3041: Sometime DB error screen appear when Service Provider
send reply for an Order
 	* Fixed 3049: Date marked as Bold in "Daily Tasks -> Message"
although there was no message in that day
 	* Fixed 3190: Message/Order view display incorrect records

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0019 HOTFIX 3 (SEPTEMBER 16, 2013)

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017 and 3.6.0001.0018 

Version number overview:
 Resource Central: 3.6.0001.0019
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* Fixed 1571: Backend, Location: sub location must have Extra ID1
field as the root location
 	* Fixed 2275; 2180: Time zone issue in visitor module

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0018 HOTFIX 2 (AUGUST 13, 2013)

This hotfix can be used to patch the following version of Resource
Central: 3.6.0001.0017 

Version number overview:
 Resource Central: 3.6.0001.0018
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* Fixed 1443: Resource Central Outlook(R) add-in, Installation
package check for Outlook(R) version
 	* Fixed 1724: Duplicated Resource Central Outlook(R) add-in entry in
Remove/Uninstall Program
 	* Fixed 1775; 1596: Check marks not shown in RF (RC 3.6)

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0018 HOTFIX 1 (JUNE 12, 2013)

This hotfix can be used to patch the following version of Resource
Central: 3.6.0001.0017 

Version number overview:
 Resource Central: 3.6.0001.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* Fixed 1506: Check marks not shown in RF (RC 3.6)
 	* Fixed 1635: Add-in does not show locations/categories in the order
they are presented in the backend.
 	* Fixed 1636: Location Tree sorting changes are not updated in
Resourcefinder

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0017 (MAY 29, 2013)

Version number overview:
 Resource Central: 3.6.0001.0017
 Outlook(R) 2003 add-in: 3.09.0013
 Outlook(R) 2007 add-in: 3.09.0013
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0013
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0013
 Installation Guide : 3.11
 User Guide : 3.03 

Note: New Outlook(R) add-in provided as a part of the release 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

 	* New: Support for Exchange Server 2013
 	* New: Support for Outlook(R) 2013
 	* New: Support for Windows Server 2012
 	* New: Restructured Installation Guide
 	* Fixed: Custom filters are now working for sub categories
 	* Fixed: Outlook(R) address field was in special cases populated
with wrong resource E-mail addresses
 	* Fixed: Uncheck location in Resource Finder showed all resources
 	* Fixed: Improved transport of E-mail addresses between
ResourceFinder and Outlook(R)

VERSION 3.5.0008.0000 (JANUARY 8, 2013)

Compliant with RealTime Service version 6.0.0.38; 6.0.0.43 and
6.0.0.45 

 	* New: Initial release of version 3.5
 	* New: New style for standard reports
 	* New: Semiautomatic migration from RC 3.0
 	* New: Supports bookings in shared calendars
 	* New: Integrates with RealTime Server 6 for integration with
Exchange
 	* New: Supports 13 languages (English (US), Danish, Dutch, German,
French, Swedish, Chinese, Spanish, Japanese, Portuguese, Russian,
Korean, Finnish)
 	* Improved: Improved performance
 	* Improved: Improved stability and support for larger and more
complex Microsoft environments
 	* Improved: Improved handling of recurring bookings
 	* Support for running ResourceFinder in Simple mode has been
dereleased
 	* Support for Exchange Server 2007, 2010
 	* Support for SQL Server 2005, 2008, and 2012
 	* Support for Outlook(R) 2003, 2007, 2010

VERSION 3.0.2012.0120 (JULY 27, 2011)

Version number overview:
 Internet information Server: 3.0.2012.0120
 Exchange Server 2003: 3.0.2006.0000
 Exchange Server 2007 & 2010: 3.0.3000.0260
 Outlook(R) 2003: 3.0.2035
 Outlook(R) 2007: 3.0.2060
 Outlook(R) 2010 32bit: 3.0.3035
 Outlook(R) 2010 64bit: 3.0.4060
 OWA 2007 sp3R3: 2007 SP3 R3
 OWA 2010 sp1r3: 2010 SP1 R3
 Installation Guide : 1.13
 User Guide : 1.4 

 	* New: Support for Internet Explorer ver. 9
 	* New: OWA integration is supporting Exchange Server 2007 Service
pack 3 R3 and Exchange Server 2010 service pack 1 R3
 	* New: Ariadne (Modulex) XML export - support for the Groupevent tag
(see parameter ModuleXGroupEvent)
 	* New: Core parameter pre setup when doing a new installation
 	* New: Possible to Resize Outlook(R) add-in windows, MyMeeting and
ResourceFinder
 	* New: Warning messages when no orders have been entered (see
parameter ResourceFinder.MsgForNoOrder)
 	* Fixed: Exchange Server Integration for Exchange server 2007 and
2010 was updated to fix issues that could cause the system to stop
responding
 	* Fixed: Import tool has been updated due to issue with missing
meeting in some special cases
 	* Fixed: Virtual Resources - issue with virtual resources not all
child look occupied when a virtual resources has been booked
 	* Fixed: Virtual Resources - issue with wrong or no order form was
provided to the organizer
 	* Fixed: Lookup values & E-mail not working correctly
 	* Fixed: Using Exchange Event Sinks could cause an out-of-sync when
cancelling a meeting
 	* Fixed: ResourceFinder corrected an issue when reopening an
existing meeting
 	* Fixed: Import utility - Cleanup Resource Calendar for
cancelled/deleted meetings has been removed
 	* Fixed: Some issues with placing orders on non working days have
been corrected
 	* Fixed: Disable Active Directory search with parameter
 	* Fixed: Disable button Send Order after pressing the Send button in
some cases it could cause the system to send the order twice.
 	* Fixed: Save Resize resource name column for the next open on
ResourceFinder
 	* Fixed: Adding version numbering to Outlook(R) add-in
 	* Fixed: Time Zone rules updated

VERSION 3.0.2012.0035 (MAY 1, 2011)

 	* Fixed: Quote popup, missing English translations
 	* Fixed: Attendees function in ResourceFinder
 	* Fixed: RC Exchange integration could in some special cases loose
connection to the Client Access Server. 

VERSION 3.0.2012.0015 (APRIL 1, 2011)

 	* Fixed: ResourceFinder Loading errors
 	* Fixed: Issue with changing resources (the original room is still
there even though you have changed rooms)
 	* Fixed: Synchronize: missing appointment
 	* Fixed: Using webservice for Exchange Server 2007 - not able to
book directly into the recourse calendar
 	* Fixed: Security when sending information to the Internet, it might
be possible for others to see that information
 	* Fixed: Wrong registry path for Identity on Webserver in window
64bits
 	* Fixed: Reservations doesn't uphold the "Buffer time end" mark.
 	* Fixed: Database connection max pool size was reached
 	* Fixed: Error in client 3.0.3009
 	* Fixed: Duplicate meetings+mails when book new Reservation
 	* Fixed: RC Exchange Integration using Exchange Webservices could
stop.
 	* Fixed: Issue showing "cannot bind to appointment" in the event log
 	* Fixed: Issue with SQL 2008 German edition
 	* Fixed: Database not created properly
 	* Fixed: Multiple order lines
 	* Fixed: Problem with the function "Deadline for catering" in
connection with movement of meetings
 	* Fixed: Reminder E-mail layout look strange
 	* Fixed: Getting reminder E-mail on deleted meetings
 	* Fixed: Long description in a property creates wrong display in the
received order confirmation.
 	* Fixed: Parameter ResourceFinder.ShowAttendees - Not working
 	* Fixed: Missing orders and messages i RC view.
 	* Fixed: Error when starting Outlook(R)
 	* Fixed: Virtual resource, lack of checking message for virtual
resource
 	* Fixed: ResourceFinder double names - Outlook(R) 2010
 	* Fixed: Modulex services automatically starting when upgrading
 	* Fixed: Not display property value in My Meeting with custom html
form
 	* Fixed: Item price is set to 0 if parameter Item.Price=1
 	* Fixed: Wrong Assignment when change item's role
 	* Fixed: Installation issues
 	* Fixed: Problems with updating meetings
 	* Fixed: Access permission issue

VERSION 3.0.2007.0020 (OCTOBER 12, 2010)

 	* New: Support for Exchange Server 2010.
 	* New: Quota feature with items in order.
 	* New: Modulex configuration editor now allows to define passive or
active mode.
 	* New: Badge design - now able to add fields like Arrival date,
Arrival time and Reservation Name on the badge.
 	* Fixed: Deadline for changing orders was in some situation not
respected.
 	* Fixed: Checkmark for selected resource issue when updating exist
appointment.
 	* Fixed: Permission calculator not working correctly when UAC is
enabled on server.
 	* Fixed: Password is now encrypted on windows 2008.
 	* Fixed: Text on order form is now correctly left aligned.
 	* Fixed: I cases where Attendees on order form was not used, it
could provoke a system error.
 	* Fixed: Not possible to change timeslot for an existing meeting by
using ResourceFinder.
 	* Fixed: Blank ResourceFinder page after upgrading.
 	* Fixed: ResourceCentralOverview.aspx in some situations was shown
as empty.
 	* Fixed: Person/Role relations incorrect after upgrade.
 	* Fixed: French and Dutch translation issue.
 	* Fixed: Default location issue resolved, some situations it was not
possible to set default locations.
 	* Fixed: Booking virtual resource issue.
 	* Fixed: Favorite function in ResourceFinder has been solved.

VERSION 3.0.2006.0055 (APRIL 26, 2010)

 	* New: Using MSMQ approach for Exchange Server 2003/2007 to improve
stability
 	* New: Start and End time modification inside ResourceFinder work
after the same rules as Outlook(R) does
 	* New: Checkbox on resources in ResourceFinder when editing an
existing meeting.
 	* New: An option within the upgrade installer for Exchange to insert
IP address of Web Server, thereby avoiding to manually inserting it
into the txt file.
 	* New: Automatic insertion of the Application Root Directory
 	* New: Possibility for the installer to verify that required MSMQ is
in place prior to the actual install.
 	* New: Improved logging for traceability throughout the application.
 	* New: Assignment calculation. We support the nested parent-child
hierarchy.
 	* New: Improved performance when logging into the backend of the
application
 	* New: Improved performance in ResourceFinder
 	* New: Favorite function for order formulas to remember specific
user values (as accounting numbers)
 	* Fixed: Issue when trying to drag the End time to another timeslot
 	* Fixed: Checkbox on resource when drag time slot in Resource Finder
(error is in IE7)
 	* Fixed: Invisible date picker (error in IE7)
 	* Fixed: Add resource to My Favorite issue.
 	* Fixed: Multi-languages for Add to My Favorite context menu
 	* Fixed: Swedish translation error
 	* Fixed: Message box text said [Object] when changing language
removed
 	* Fixed: Open others My Meetings feature
 	* Fixed: Issue about deleting meetings and orders in deadline line
period
 	* Fixed: Issue sorting locations and resources alphabetically
 	* Fixed: Error Could not find a part of the path 'C:Program Files
(x86)Add-On ProductsResourceCentralkey.key'
 	* Fixed: Order id is visible in the cancellation E-mail that is sent
when deleting a meeting.
 	* Fixed: Light resources by default do not send any E-mails when
booking.
 	* Fixed: Sometimes Shortcut menu does not close probably after
displaying.
 	* Fixed: Error when trying to set default location inside
ResourceFinder.

VERSION 3.0.2004.00 (JANUARY 7, 2010)

 	* New: Now possible to select start and en time by dragging inside
the grid view in ResourceFinder.
 	* New: Now possible to show only selected resources in the grid view
inside ResourceFinder.
 	* New: Now possible to show available resources only inside
ResourceFinder.
 	* New: ResourceFinder will highlight rooms if there are bookings in
the selected grid view.
 	* New: Now possible to select up to a week in the date chooser
inside Resource Finder.
 	* New: Now possible to send E-mail to a reservation owner directly
from inside ResourceFinder.
 	* New: Now possible to select multiple categories from within
ResourceFinder.
 	* New: Non Modal ResourceFinder Window. Meaning window does no
longer lock, and one can navigate back to Outlook(R) without closing
ResourceFinder.
 	* New: Now possible to control the layout of ResourceFinder.
 	* New: The system can create a temporary booking.
 	* New: Increased performance when using ResourceFinder.
 	* Fixed: Script error when using "&" in the location tree
 	* Fixed: Script error when saving standard location.
 	* Fixed: In certain situations one could trigger multiple Resource
Finder tabs to be loaded.

VERSION 3.0.1067.00 (AUGUST 26, 2009)

 	* New: Users can now get more information about reservations,
especially in regards to what has changed in orders, and cancelled
E-mails.
 	* New: OWA integration updated to work with the latest Rollup 9 for
Exchange 2007.
 	* Improved: Better rendering of the time scale header in Resource
Finder.
 	* Improved: Better performance within the relations section of
Resource Central.
 	* Improved: A better performance experience when using Resource
Finder.
 	* Fixed: Edit time an occurrence of a recurring appointment issue.
 	* Fixed: Add-In installer issues.
 	* Fixed: Load Xml error issue in Mymeeting and Resource Finder.
 	* Fixed: Script error when clicking on Run on the Search and Filter
function.
 	* Fixed: Remove message about time zone in back end.
 	* Fixed: The headline and time in RF show the time as format
according to the local windows client.
 	* Fixed: The vertical line alignment inside RF where not correct in
Resource list and Attendees list.
 	* Fixed: Open RF in many Appointment forms issue.
 	* Fixed: Wrong display reservations last more than 3 days issue.
 	* Fixed: Load XML error with & character in subject of Appointment.
 	* Fixed: Duplicate Organizer names in the reservation's tooltip.
 	* Fixed: Memory leak for Outlook(R)/Resource Finder resolved.
 	* Changed: It's no longer possible to get a mouse over on detail
section.

VERSION 3.0.1066.00 (APRIL 14, 2009)

 	* New: Organizer will now be shown in the tooltip inside the
ResourceFinder
 	* Updated: Modulex data is now retained when upgrading Resource
Central.
 	* Fixed: Outlook(R) shutdowns unexpectedly if you uncheck
ResourceFinder inside the Com+ inside trust center.
 	* Fixed: Getting warning for time zone conversion even after setting
"initialize …."
 	* Fixed: Virtual resource and Auto Accept Agent Is now working.
 	* Fixed: Resource Finder producing a script error in some situations
 	* Fixed: When you access RF the first time and use the option to
show attendees, alias is used instead of using the full display name.
 	* Fixed: If one clicks send multiple times in an order form, then
you will end up with multiple order E-mails and multiple orders in the
backend. No flood control…
 	* Fixed: Scrolling in RF: Details are not shown though there is more
information.
 	* Fixed: Several translation issues have been resolved.
 	* Fixed: Selection of resources in ResourceFinder will take a long
time in some cases where recurring meetings are being booked..
 	* Fixed: Date/Time Issue if web server time format is different
(Identified at Dubai Client Environment).
 	* Fixed: Date issue on 28, 29, 30, 31st of Month.
 	* Fixed: Attendee data not showing up if it contains Capital word
 	* Fixed: Exchange: Admin utility was showing 2000/2003 in tab
heading though we don't support 2000 any more.
 	* Fixed: No prompt after configuring Sync utility as a job.
 	* Fixed: Permission calculation performance improvement.
 	* Fixed: Today checkbox on Synch Utility for selecting current date.
 	* Fixed: Running certain windows on Exchange server "synchronizer
and permission calculator etc.. " makes it look like the application
is frozen.

VERSION 3.0.1051.00 (FEBRUARY 20, 2009)

 	* Fixed: The date picker would, in some very rare cases, show
incorrect calendar data on the Outlook(R) meeting request form
 	* Fixed: Missing translations and misspelled text have been updated

VERSION 3.0.1050.00 (JANUARY 28, 2009)

 	* New: ResourceFinder can be exposed as a read only Web Page
 	* New: Invited attendees free/busy information can be presented in
the ResourceFinder view
 	* New: Possible to replace the 'Send order' button 'Right', 'Center'
or 'Left'
 	* New: Bar code ID visible in the list view of the visitor module of
Resource Central
 	* New: Possible to reduced the value of the location value in
Outlook(R) Appointment items, to show only the resource name and
skipping the location tree information
 	* New: Possible to remove Footer information in e-mails send from
Resource Central
 	* New: 'Outlook(R)' button in ResourceFinder renamed to 'Save and
Close'
 	* New: Possible to select Resources in different locations or
different categories using ResourceFinder
 	* New: Change in the message for Resource Finder Outlook(R) add-in
compatibility with Web Version
 	* New: Modulex conflict removal
 	* New: Rights of Logon as Service Change
 	* New: Microsoft Windows Server 2008 Support
 	* New: Microsoft SQL Server 2008 Support
 	* New: Retaining newline in Comments
 	* New: Web Setup will upgrade Database, if required.
 	* New: Both Web and Exchange setups will require base versions to be
installed already at the system
 	* New: Resource Central Outlook(R) add in style entry will be saved
in Local machine Key
 	* New: Removal of "Application Name" in Add in Configuration
 	* Fixed: Badge Update Issue
 	* Fixed: Date issue when using Outlook(R) & ResourceFinder
 	* Fixed: XML error in ResourceFinder
 	* Fixed: Date format Issue at ResourceFinder & One Step Order
 	* Fixed: Permission calculation either Exchange is running on "HTTP"
or "HTTPS".
 	* Fixed: Permission calculation if resource has " ' " character in
its E-mail. e.g. Brain'ONeil@domain.com.
 	* Fixed: Issue in One Step Ordering functionality with different
Time Zone Combinations.(Recurring and Normal Reservations)
 	* Fixed: Login Screen Issue in Resource Central Add-in 2007.
 	* Fixed: Error when using Lookup Values
 	* Fixed: Outlook(R) Prompt if user open Meeting for update
 	* Fixed: Column resizing inside ResourceFinder
 	* Fixed: Image adjustment at ResourceFinder when user points mouse
over the button
 	* Fixed: Time zone issue in ResourceFinder & MyMeeting

VERSION 3.0.0000 (OCTOBER 3, 2008)

 	* New: Microsoft windows server certified.
 	* New: One Stop ordering. It is now possible to create an order for
extra services from within Resource Finder at the same moment that you
are booking the resources.
 	* New: ResourceFinder and My Meetings have got a new user interface.
 	* New: Possibility to integrate the Microsoft Reporting Services
into the system.
 	* New: Favorites list in Resource Finder.

VERSION 2.3.2006 (JUNE 23, 2008)

 	* New: Stop Order placement for Organizer if deadline has passed.
 	* New: Location column to be displayed at Resources Summary screen.
 	* New: Visitor data automatic filling, If know by the system.
 	* New: The Total Number of servings is displayed in the end of the
report "Items in orders report"
 	* New: Caption of different overviews now includes the selected
date.
 	* Improved: Enhancement of Queries. Daily Tasks->Messages, Orders &
Reservations summary screens. That will improve the performance of the
backend interface.
 	* Improved: Default Location Tree expands at Resource Finder.
 	* Improved: Meeting Subject Update acknowledgment to be sent.
 	* Improved: Resource Utilization report change.
 	* Fixed: Visitor overview will always display the visitors belonging
to all of the respective child nodes.
 	* Fixed: IIS and Exchange Installers are installed for ALL USERS.
 	* Fixed: Print All Orders, the last empty page is removed.
 	* Fixed: Errors from the SQL server, "datetime in SQL Server is
represented/interpreted as a string according to the format which is
mdy as a default for the English SQL server".

VERSION 2.3.2005 (MAY 7, 2008)

 	* New: Possibly to group order items into different groups
(Breakfast, Lunch, and more) when doing the ordering
 	* New: 'Confirm All' functionality maintain the order flow
 	* New: 'Total orders' in Items in order report
 	* New: 'Last Updates' in printing orders
 	* Fixed: Issue of Registration, manually and from the Web
 	* Fixed: Multiple Instance problem, launching of the Outlook(R) from
within MS Word and New Appointment window save message
 	* Fixed: Changes and improvements in Sync Tool
 	* Fixed: Item Resource Association update
 	* Fixed: Unable to save the record of an already created virtual
resource
 	* Fixed: Order E-mails are not being sent as per Virtual Resource
orders
 	* Fixed: 'RCMeeting' text in OWA created appointments
 	* Fixed: Clearing of the Location field when saving configurations
for the resource after un-registering
 	* Fixed: Missing 'ResourceLocation' column while upgrading from
2.2.2008 onwards
 	* Fixed: Sorting problem with the created Locations at a level
 	* Improved: Single Instance change in a Recurring Series
 	* Improved: New style for the Page Navigation Links at Resource
Finder
 	* Improved: Select/De-select All buttons in the backend of the
application
 	* Improved: Orders summary screen performance optimization
 	* Improved: Performance when running SQL 2000

VERSION 2.3.2001 (FEBRUARY 1, 2008)

 	* New: Introduction of non working days
 	* New: Add-in to OWA for Exchange 2007 SP1 only
 	* New: Support of two languages
 	* Improved: Performance issue for Summary Screens
 	* Fixed: Ignore E-mail Functionality Change

VERSION 2.3.1000 (OCTOBER 5, 2007)

 	* New: compatibility with Microsoft Exchange Server 2007
 	* New: Compatibility with .NET 2.0
 	* New: Deactivation of mail to Organizer. The system is now able to
control if the response from the different roles should result in a
mail to the organizer.
 	* New: Subject field on orders. A line with the subject of the
appointment added to each order.
 	* New: New Columns in Order view. Two new columns have been added in
the order view. The first is 'Created'. It is displayed with date and
time of creation of the order. The Second column shows 'Number of
Persons'. It relates to a property that the customer has created and
is a help to Catering, so they can see how many will attend the
meeting.
 	* New: Tooltips on Items. When user order items, a the description
of the item are show as a tooltips.
 	* New: Default location can now be selected in the Resource Finder
 	* New: Setup for Controlling deadline for Catering and Extra
Services
 	* New: Support for Multiple Day Booking
 	* Improved: Modulex integration is now changed to be a Windows
services.
 	* Improved: Conversion of Import Utility to Import/Synchronizing
Utility
 	* Improved: Making "Paging" Default Functionality on RF. Default
value will be 40.
 	* Improved: Making Virtual Resource Functionality Parametric. If
user wants to use VR functionality then the system needs a parameter.
 	* Improved: Using the auto arrange, now possible to select the new
order line status
 	* Improved: Print All functionality on Orders view.
 	* Improved: Recurring meetings functionality
 	* Fixed: Prevention of order deletion. Only orders that are not
accepted can be deleted from My Meetings.
 	* Fixed: First day of the week, the system can now handling
different setup.
 	* Fixed: More space for the resource name at Resource Finder
 	* Fixed: Different User interface changes and general stabilization
 	* Fixed: Isolation of memory for Add - ins through SHIM
 	* Fixed: Deadline description inside Resource Finder now matches the
new deadline option
 	* Fixed: Sort of the Lookup values, Look up value list is shown in
alphabetical order
 	* Fixed: Misspelling and languages errors are corrected.

VERSION 2.2.1003 (MAY 3, 2007)

 	* New: Buffer Time Functionality: The System can now handle Build
up/Break down times for resources
 	* New: Make a resource invisible: We can now hide resources in
resource Finder through a simple checkbox
 	* New: E-mail subject Field: This field is now shown under
'Messages', 'Orders' and 'Reservations' in 'Daily Tasks'
 	* New: Reminder mail: The system can now be setup to send a reminder
e-mail to the Organizer any given number of days in advance of the
meeting
 	* New: Combo box: We now also support combo boxes in the order form
 	* New: DB clean up: The system now contain a functionality to clean
up the DB for old appointments
 	* Updated: Improvement in Creation/updating recurring Appointments
 	* Updated: Import Utility Date issue
 	* Updated: Add-In issues are now solved e.g. silent installation of
the Add-In
 	* Updated: LDAP issues are now solved
 	* Updated: Dutch, Swedish, French Translations

VERSION 2.2.1001 (MARCH 2, 2007)

 	* New: A Modulex module where we can manage input on ModuleX
screens.
 	* New: Opening Hours: The system can now "close down" resources for
a given time period so that these resources are non book able.
 	* New: Virtual Resources: The system can now combine several smaller
rooms into one large room and still have the possibility to book the
smaller rooms separately.
 	* New: Permission on Resources and Items: The system can now control
who can see and edit Items and Resources controlled by the location of
the person
 	* New: 3 new reports: Week planner; Extra services; Catering
 	* NEW: available Room report

VERSION 2.2.1000 (JANUARY 26, 2007)

 	* New: Access to reports: We now have the possibility to access
reports form e.g. intranet sites etc.
 	* New: More reports: We have added new standard reports to the
system
 	* New: Recurring meetings: The end date for the series of meetings
now appears in mails.
 	* New: Overview: An improved overview module
 	* New: Improved control for edit rights.
 	* New: Support for .NET 2.0 on client side using Outlook(R) 2007
 	* Fixed: Filter: we can now combine the search & filter options in
Resource Finder.
 	* Fixed: Showing display name instead of the E-mail address of the
organizer in the mails.
 	* Fixed: Dimensions for badges is now shown in cm/inches
 	* Fixed: Comments field is attached to all messages
 	* Updated: Rich Text description editor
 	* Updated: Improved performance for the Resource Finder module
 	* Updated: The Outlook(R) add in can now be installed per Machine or
User
 	* Updated: The security prompt from Outlook(R) will not be show when
doing permission update inside the Resource Finder module

VERSION 2.2.0006 (DECEMBER 12, 2006)

 	* New: Import utility now has the ability to remove items from the
RC database.
 	* New: A new option inside RC allows one only to display available
resources in the chosen time slot inside RC finder.
 	* Fixed: Orders with a passed date can now be opened and Locked.
 	* Fixed: Property text in messages is now the Text instead of the No
field.

VERSION 2.2.0005 (DECEMBER 5, 2006)

 	* New: An "Auto Arrange Functionality" that can "Arrange all orders
at a given time preventing any changes being made in the order.
 	* New: Performance Improved. The application now runs as an
automated process that enhances the performance.
 	* New: The application now has a possibility to include the order
number in the subject line of the order E-mail.
 	* Fixed: Furthermore the application can now handle consumed Qty.
instead of only the qty. returned.
 	* Fixed: The price column now disappears, if the customers do not
specify prices in the system.
 	* Updated: The Import utility has been updated and now works in the
latest version.
 	* Updated: Data Loader Utility has been updated, and now the data
can be migrated from RC 1.6 to RC 2.2.0005.

VERSION 2.2.0001 (OCTOBER 20, 2006)

 	* New: The possibility to configure your own date and time format.
 	* New: Deleted orders will not show up in the orders list
 	* New: Reservation view will only reflect the reservation that are
in the current users location.
 	* New: The Resources can now be sorted in any way in the resource
finder view as well as the order of the items in the service list
 	* New: The application now allows conflicting appointments.
 	* New: The system can now register/unregister all resources at once.
 	* New: Resource Central got the possibility to run Windows
Authentication Mode for the website instead of having to use SQL
authentication.
 	* New: A new functionality in the order form: "Consumed Quantity"
allows us to handle the instances were extra services has been ordered
during the meeting.
 	* New: Auto Arrange - that allows the cantina to auto arrange all
orders on a given time. A safety precaution ensuring that no changes
can be made for these orders by the organizer.
 	* New: When choosing an all day event the "show time" in Outlook(R)
is automatically set to "Busy". This means that all day events is
shown in ResourceFinder.
 	* Fixed: Resource find time line will scale to the correct screen
resolutions.
 	* Fixed: Users can now book directly in the calendar of the
resource. This way you can book on behalf of somebody without using
your own calendar.
 	* Fixed: Delivery Time is now shown as time only. The date of
delivery now follows the input from the appointment in Outlook(R).
 	* Fixed: When using Auto Accept Agent the resource name is now shown
in the confirmation mail subject field

VERSION 2.2.0000 (SEPTEMBER 11, 2006)

 	* New: Resource Central now handles Recurring Appointments
 	* New license possibility: Light Resources which creates no service
e-mail(s) from resources
 	* New: A German translation is now included
 	* New: Tool tip information now available in ResourceFinder
 	* Fixed: Cancellation e-mail does not have order form link
 	* Fixed: Reports display name instead of numbers
 	* Fixed: License name is now displayed correctly
 	* Fixed: Various translations bugs corrected
 	* Fixed: Time zone format corrects in XML-file

VERSION 2.1.0000 (MAY 22, 2006)

 	* New module: Time zone handling
 	* New module: Expanded visitor features
 	* Improved: Various bug fixes

VERSION 2.0.0000 (APRIL 8, 2006)

 	* Initial release with
 	* New module: Visitor
 	* New module: Order status
 	* New module: My Meetings
 	* New module: E-sign integration
 	* Improved: ResourceFinder (formerly know as RoomFinder)

]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Click on the Overview section in Resource Central backend, and you may see that the list of resources is not fully displayed and you cannot scroll down to see the full list:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20186%20-%20F01.jpg" alt="" width="666" height="345" /></p>
<h2>Workaround</h2>
<p>Follow these steps to fix this issue:</p>
<ul>
<li>Go to Resource Central server</li>
<li>Go to Admin folder inside the ResourceCentral folder (by default it is located at <em>C:\inetpub\wwwroot\ResourceCentral\Admin</em>)</li>
<li>Look for the file <strong>Overview.aspx</strong>, save it somewhere else for backup</li>
<li>Right click on the file <strong>Overview.aspx</strong>, select Edit (or open it with Notepad)</li>
<li>Search for the CSS section "scrollcontainer" and remove the line "<strong>overflow: hidden;</strong>"</li>
</ul>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20186%20-%20F02.jpg" alt="" width="610" height="240" /></p>
<ul>
<li>Save the file to finish.</li>
</ul>
<p>Now you can refresh the browser to see the scroll bar.</p>
<h2>Resolution</h2>
<p>This has been confirmed as a defect and will be reviewed for a future release of the Resource Central.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All RC 3.8 revisions</p>
<p><strong>Reference</strong>: TFS #64586</p>
<p><strong>Knowledge base ID:</strong> 0186</p>
<p><strong>Last updated:</strong> Feb 26, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Click on the Overview section in Resource Central backend, and you may
see that the list of resources is not fully displayed and you cannot
scroll down to see the full list: 

WORKAROUND

Follow these steps to fix this issue: 

 	* Go to Resource Central server
 	* Go to Admin folder inside the ResourceCentral folder (by default
it is located at _C:inetpubwwwrootResourceCentralAdmin_)
 	* Look for the file OVERVIEW.ASPX, save it somewhere else for backup
 	* Right click on the file OVERVIEW.ASPX, select Edit (or open it
with Notepad)
 	* Search for the CSS section "scrollcontainer" and remove the line
"OVERFLOW: HIDDEN;"

 	* Save the file to finish.

Now you can refresh the browser to see the scroll bar. 

RESOLUTION

This has been confirmed as a defect and will be reviewed for a future
release of the Resource Central. 

PROPERTIES

APPLIES TO: All RC 3.8 revisions 

REFERENCE: TFS #64586 

KNOWLEDGE BASE ID: 0186 

LAST UPDATED: Feb 26, 2016]]></contentstext>
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<contents><![CDATA[<p>Document is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below.]]></contentstext>
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<subject><![CDATA[(IT) Resource Central Service Provider Guide]]></subject>
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<contents><![CDATA[<p>Document is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>Ariadne System improves internal and external communication by keeping staff and visitors informed with a current overview of the day&rsquo;s events, meetings, and other activities.</p>
<p>The roadmap provides an overview of major features in future releases. It&rsquo;s intended as long-term guidance and not as a guarantee of future releases as our development priorities change based on customer feedback. The roadmap is therefore updated at a regular basis.</p>
<p>We value our customer wishes, if you have a request for a feature, please <span style="text-decoration: underline;"><a href="http://www.add-on-support.com/support/index.php?/Tickets/Submit">let us know</a></span>.</p>
<p>This page was last modified on January 4th 2019</p>
<p><a name="PlannedfeaturesforAriadneSystem(EstimatedreleaseQ22019)&lt;br/&gt;"></a></p>
<h3><strong>Planned features for Ariadne System (Estimated release Q2 2019)<br /></strong></h3>
<ul>
<li>New Ariadne System backend User Interface</li>
<li>Remove Microsoft Silverlight dependency</li>
</ul>
<p>See <span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne">revision history</a></span> for latest release</p>
<p>&nbsp;</p>
<p><a name="PlannedfeaturesforAriadnefrontendforWindowsbasedsign&lt;br/&gt;"></a></p>
<h3><strong>Planned features for Ariadne frontend for Windows based sign<br /></strong></h3>
<ul>
<li>No plans at the moment</li>
</ul>
<p>See <span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign">revision history</a></span> for latest release</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Ariadne System improves internal and external communication by keeping
staff and visitors informed with a current overview of the day's
events, meetings, and other activities. 

The roadmap provides an overview of major features in future releases.
It's intended as long-term guidance and not as a guarantee of future
releases as our development priorities change based on customer
feedback. The roadmap is therefore updated at a regular basis. 

We value our customer wishes, if you have a request for a feature,
please let us know
[http://www.add-on-support.com/support/index.php?/Tickets/Submit]. 

This page was last modified on January 4th 2019 

 Planned features for Ariadne System (Estimated release Q2 2019)

 	* New Ariadne System backend User Interface
 	* Remove Microsoft Silverlight dependency

See revision history
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/37/8/revision-history-for-ariadne]
for latest release 

 Planned features for Ariadne frontend for Windows based sign

 	* No plans at the moment

See revision history
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/126/59/revision-history-for-ariadne-frontend-for-windows-based-digital-sign]
for latest release 

 ]]></contentstext>
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<contents><![CDATA[<h2>Symptom</h2>
<p>We see that installing Exchange Central ver. 4.1.30 on target machine running windows 10 and Outlook 2016, can cause the installation to throw an error messages like this, &ldquo;The operating system is not presently configured to run this application&rdquo;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>Exchange Central need to support older version of the windows OS together with older version of Outlook, some of the code inside the package are meant to be used with older version of the windows or the Outlook.</p>
<h2>Resolution</h2>
<p>This is only to be obtained as a warning, the program will still work as planned for your system environment.</p>
<h2>Properties</h2>
<p>Applies to: Exchange Central version 4.1.30</p>
<p>Knowledge base ID: EC0022</p>
<p>Last updated: March 10, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

We see that installing Exchange Central ver. 4.1.30 on target machine
running windows 10 and Outlook 2016, can cause the installation to
throw an error messages like this, "The operating system is not
presently configured to run this application" 

CAUSE

Exchange Central need to support older version of the windows OS
together with older version of Outlook, some of the code inside the
package are meant to be used with older version of the windows or the
Outlook. 

RESOLUTION

This is only to be obtained as a warning, the program will still work
as planned for your system environment. 

PROPERTIES

Applies to: Exchange Central version 4.1.30 

Knowledge base ID: EC0022 

Last updated: March 10, 2016]]></contentstext>
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<subject><![CDATA[Error when installing Exchange Central on Windows 10 using Outlook 2016]]></subject>
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<contents><![CDATA[<p>Text &amp; Message Localization Guide for Digital Sign Service for Windows based signs document revision 1.4 is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Text & Message Localization Guide for Digital Sign Service for Windows
based signs document revision 1.4 is available in pdf format below. 

 ]]></contentstext>
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<subject><![CDATA[Guide for Digital Sign Service for Windows based signs - Text & Message Localization Guide]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Pre-requisite</h2>
<ul>
<li>A running SQL server (version 2008 or above) with SQL Reporting Services running/enabled</li>
<li>A link to a report created with the SQL Server Reporting Services (SSRS) tool</li>
<li>Knowledge about Resource Central (RC) Database structure and how to operate the SSRS Report</li>
<li>Version of RC must be RC 3.8 HF 4 onwards</li>
<li>The report should be operated on Internet Explorer.</li>
</ul>
<h2>Setup on Resource Central</h2>
<p>Reports in SQL Reporting Service are supported in RC 3.8 Hotfix 4 (and higher versions) with the following changes:</p>
<p>- Go to RC backend, create the &ldquo;ReportServer.URL&rdquo; parameter. Fill in the value with a link to the SSRS server.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20184%20-%20F01.jpg" alt="" width="651" height="216" /></p>
<p><span style="background-color: #ffff00;">Note</span>: There must be no &ldquo;/&rdquo; character at the end of the URL in &lsquo;Value&rsquo; field.</p>
<p>- When the parameter is created, a new option &ldquo;Add URL&rdquo; is added to the context menu of Reports tree.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20184%20-%20F02.jpg" alt="" width="283" height="297" /></p>
<p>- You can create a new link to actual SQL Reporting Services report.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20184%20-%20F03.jpg" alt="" width="508" height="256" /></p>
<h2>Setup to avoid navigation in SSRS report</h2>
<p><span style="background-color: #ffff00;">Note:</span> This is a global setup/change made on the Reporting services Server, i.e. if you are using Reporting Services Reports for other purposes then this changes will also be reflected.</p>
<p>When a SSRS report is included in Resource Central, it provides access to some other links (as in the following figure):</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20184%20-%20F04.jpg" alt="" width="506" height="182" /></p>
<p>To avoid this navigation, follow these steps:</p>
<ul>
<li>Open the <em>Report Manager</em> folder</li>
</ul>
<p>E.g. In Reporting Services 2008 (R2), the default path to this folder is <em>C:\Program Files\Microsoft SQL Server\MSRS10_50.MSSQLSERVER\Reporting Services\ReportManager</em></p>
<ul>
<li>Open the <em>Styles</em> sub-folder</li>
<li>Back up the file &ldquo;ReportingServices.css&rdquo;, then open it (Notepad is recommended to open this kind of file)</li>
<li>Look for the class &ldquo;table.msrs-topBreadcrumb&rdquo;</li>
</ul>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20184%20-%20F05.jpg" alt="" width="683" height="178" /></p>
<ul>
<li>Add &ldquo;<em>display:none</em>&rdquo; style to this class as in the following figure:</li>
</ul>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20184%20-%20F06.jpg" alt="" width="683" height="176" /></p>
<ul>
<li>Save the file.</li>
</ul>
<h2>SSRS report sample in RC</h2>
<p>When you click in the report link, the report from SQL Reporting Services is rendered in RC system:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20184%20-%20F07.jpg" alt="" width="601" height="362" /></p>
<h2>Disclaimer</h2>
<p>SQL Server Reporting Services (SSRS) is a third party tool provided by Microsoft. Therefore, support of how to install and operate SSRS to produce reports for Resource Central is out of the scope for our Maintenance agreements (SLA&rsquo;s) &ndash; both Standard and Gold level.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8 Hotfix 4 and higher versions</p>
<p><strong>Reference</strong>: TFS #60556</p>
<p><strong>Knowledge base ID:</strong> 0184</p>
<p><strong>Last updated:</strong> Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[PRE-REQUISITE

 	* A running SQL server (version 2008 or above) with SQL Reporting
Services running/enabled
 	* A link to a report created with the SQL Server Reporting Services
(SSRS) tool
 	* Knowledge about Resource Central (RC) Database structure and how
to operate the SSRS Report
 	* Version of RC must be RC 3.8 HF 4 onwards
 	* The report should be operated on Internet Explorer.

SETUP ON RESOURCE CENTRAL

Reports in SQL Reporting Service are supported in RC 3.8 Hotfix 4 (and
higher versions) with the following changes: 

- Go to RC backend, create the "ReportServer.URL" parameter. Fill in
the value with a link to the SSRS server. 

Note: There must be no "/" character at the end of the URL in 'Value'
field. 

- When the parameter is created, a new option "Add URL" is added to
the context menu of Reports tree. 

- You can create a new link to actual SQL Reporting Services report. 

SETUP TO AVOID NAVIGATION IN SSRS REPORT

Note: This is a global setup/change made on the Reporting services
Server, i.e. if you are using Reporting Services Reports for other
purposes then this changes will also be reflected. 

When a SSRS report is included in Resource Central, it provides access
to some other links (as in the following figure): 

To avoid this navigation, follow these steps: 

 	* Open the _Report Manager_ folder

E.g. In Reporting Services 2008 (R2), the default path to this folder
is _C:Program FilesMicrosoft SQL ServerMSRS10_50.MSSQLSERVERReporting
ServicesReportManager_ 

 	* Open the _Styles_ sub-folder
 	* Back up the file "ReportingServices.css", then open it (Notepad is
recommended to open this kind of file)
 	* Look for the class "table.msrs-topBreadcrumb"

 	* Add "_display:none_" style to this class as in the following
figure:

 	* Save the file.

SSRS REPORT SAMPLE IN RC

When you click in the report link, the report from SQL Reporting
Services is rendered in RC system: 

DISCLAIMER

SQL Server Reporting Services (SSRS) is a third party tool provided by
Microsoft. Therefore, support of how to install and operate SSRS to
produce reports for Resource Central is out of the scope for our
Maintenance agreements (SLA's) - both Standard and Gold level. 

PROPERTIES

APPLIES TO: RC 3.8 Hotfix 4 and higher versions 

REFERENCE: TFS #60556 

KNOWLEDGE BASE ID: 0184 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Open My Meetings (by going to My Meetings Stand Alone page or via Outlook), and select an order, the following error is encountered:</p>
<p><img class="undefined" src=" https://www.add-on-support.com/add-on.com/images/KB%20190%20-%20F01.jpg" alt="" width="630" height="364" /></p>
<h2>Cause</h2>
<p>Setting &ldquo;Deadline for Catering&rdquo; and holiday affects operation of order form, wherein a recursive calculation for deadline cannot stop if a holiday is placed one day before start date of the reservation.</p>
<p>&nbsp;</p>
<h2>Workaround</h2>
<p>Disable the holiday in the Calendar:</p>
<ul>
<li>Open the calendar with the holiday you want to disable</li>
<li>Navigate to the holiday that you want to disable</li>
<li>Click on the holiday to make it disappear</li>
</ul>
<p><img class="undefined" src=" https://www.add-on-support.com/add-on.com/images/KB%20190%20-%20F02.jpg" alt="" width="643" height="263" /></p>
<ul>
<li>Save the calendar to finish.</li>
</ul>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8, Hotfix 1, Hotfix 2, Hotfix 3 and Hotfix 4</p>
<p><strong>Fixed in:</strong> RC 3.8 Hotfix 5</p>
<p><strong>Reference</strong>: TFS #66271</p>
<p><strong>Knowledge base ID:</strong> 0190</p>
<p><strong>Last updated:</strong> Mar 23, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Open My Meetings (by going to My Meetings Stand Alone page or via
Outlook), and select an order, the following error is encountered: 

CAUSE

Setting "Deadline for Catering" and holiday affects operation of order
form, wherein a recursive calculation for deadline cannot stop if a
holiday is placed one day before start date of the reservation. 

WORKAROUND

Disable the holiday in the Calendar: 

 	* Open the calendar with the holiday you want to disable
 	* Navigate to the holiday that you want to disable
 	* Click on the holiday to make it disappear

 	* Save the calendar to finish.

PROPERTIES

APPLIES TO: RC 3.8, Hotfix 1, Hotfix 2, Hotfix 3 and Hotfix 4 

FIXED IN: RC 3.8 Hotfix 5 

REFERENCE: TFS #66271 

KNOWLEDGE BASE ID: 0190 

LAST UPDATED: Mar 23, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When logging in as a Service Desk Agent, you might see nothing displayed in <strong>Tasks</strong> screen:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20189%20-%20F01.jpg" alt="" width="683" height="395" /></p>
<h2>Cause</h2>
<p>In RC 3.8, a SQL schema have been updated (stored procedures and tables) in comparison with RC 3.7 and 3.7.10. This make SQL server take long time to re-compile those changes (maybe a few minutes). After the re-compiling is completed, the issue is gone.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>When the RC 3.8 is installed and you have configured the application and upgraded the database (using RC Configuration Tool), run the following script in SQL server:</p>
<table>
<tbody>
<tr>
<td>
<p><em>IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[spEXECsp_RECOMPILE]') AND TYPE IN (N'P', N'PC'))</em></p>
<p><em>DROP PROCEDURE [dbo].[spEXECsp_RECOMPILE]</em></p>
<p><em>GO</em></p>
<p><em>SET ANSI_NULLS ON</em></p>
<p><em>GO</em></p>
<p><em>SET QUOTED_IDENTIFIER ON</em></p>
<p><em>GO</em></p>
<p><em>&nbsp;</em></p>
<p><em>CREATE PROCEDURE [dbo].[spEXECsp_RECOMPILE] AS</em></p>
<p><em>SET NOCOUNT ON</em></p>
<p><em>-- 1 - Declaration statements for all variables</em></p>
<p><em>DECLARE @TableName varchar(128)</em></p>
<p><em>DECLARE @OwnerName varchar(128)</em></p>
<p><em>DECLARE @CMD1 varchar(8000)</em></p>
<p><em>DECLARE @TableListLoop int</em></p>
<p><em>DECLARE @TableListTable table (UIDTableList int IDENTITY (1,1), OwnerName varchar(128), TableName varchar(128), ObjType varchar(128))</em></p>
<p><em>-- 2 - Outer loop for populating the database names</em></p>
<p><em>INSERT INTO @TableListTable(OwnerName, TableName, ObjType)</em></p>
<p><em>SELECT u.[Name], o.[Name], o.[type] FROM sys.objects o INNER JOIN sys.schemas u ON o.schema_id&nbsp; = u.schema_id WHERE o.Type in ('U','P') ORDER BY o.[type]</em></p>
<p><em>-- 3 - Determine the highest UIDDatabaseList to loop through the records</em></p>
<p><em>SELECT @TableListLoop = MAX(UIDTableList) FROM @TableListTable</em></p>
<p><em>-- 4 - While condition for looping through the database records</em></p>
<p><em>WHILE @TableListLoop &gt; 0</em></p>
<p><em>&nbsp;BEGIN</em></p>
<p><em>&nbsp;-- 5 - Set the @DatabaseName parameter</em></p>
<p><em>&nbsp;SELECT @TableName = TableName,&nbsp; @OwnerName = OwnerName FROM @TableListTable WHERE UIDTableList = @TableListLoop</em></p>
<p><em>&nbsp;-- 6 - String together the final backup command</em></p>
<p><em>&nbsp;SELECT @CMD1 = 'EXEC sp_recompile ' + '[' + @OwnerName + '.' + @TableName + ']' + char(13)</em></p>
<p><em>&nbsp;-- 7 - Execute the final string to complete the backups</em></p>
<p><em>&nbsp;-- SELECT @CMD1</em></p>
<p><em>&nbsp;EXEC (@CMD1)</em></p>
<p><em>&nbsp;-- 8 - Descend through the database list</em></p>
<p><em>&nbsp;SELECT @TableListLoop = @TableListLoop - 1</em></p>
<p><em>&nbsp;END</em></p>
<p><em>SET NOCOUNT OFF</em></p>
<p><em>GO</em></p>
</td>
</tr>
</tbody>
</table>
<p>This script is to create [spEXECsp_RECOMPILE] stored procedure, which is used to recompile all changes in RC database (tables, stored procedures, etc.). This recompiling can improve access speed to RC database when user runs the system for the first time after upgrading.</p>
<p>After the [spEXECsp_RECOMPILE] is created in RC database, you need to run it by executing the following statement:</p>
<p><em>exec [dbo].[spEXECsp_RECOMPILE]</em></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>All revisions of&nbsp;RC 3.8</p>
<p><strong>Reference</strong>: TFS #64965</p>
<p><strong>Knowledge base ID:</strong> 0189</p>
<p><strong>Last updated:</strong> Mar 14, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When logging in as a Service Desk Agent, you might see nothing
displayed in TASKS screen: 

CAUSE

In RC 3.8, a SQL schema have been updated (stored procedures and
tables) in comparison with RC 3.7 and 3.7.10. This make SQL server
take long time to re-compile those changes (maybe a few minutes).
After the re-compiling is completed, the issue is gone. 

RESOLUTION

When the RC 3.8 is installed and you have configured the application
and upgraded the database (using RC Configuration Tool), run the
following script in SQL server: 

_IF EXISTS (SELECT * FROM sys.objects WHERE object_id =
OBJECT_ID(N'[dbo].[spEXECsp_RECOMPILE]') AND TYPE IN (N'P', N'PC'))_ 

_DROP PROCEDURE [dbo].[spEXECsp_RECOMPILE]_ 

_GO_ 

_SET ANSI_NULLS ON_ 

_GO_ 

_SET QUOTED_IDENTIFIER ON_ 

_GO_ 

_ _ 

_CREATE PROCEDURE [dbo].[spEXECsp_RECOMPILE] AS_ 

_SET NOCOUNT ON_ 

_-- 1 - Declaration statements for all variables_ 

_DECLARE @TableName varchar(128)_ 

_DECLARE @OwnerName varchar(128)_ 

_DECLARE @CMD1 varchar(8000)_ 

_DECLARE @TableListLoop int_ 

_DECLARE @TableListTable table (UIDTableList int IDENTITY (1,1),
OwnerName varchar(128), TableName varchar(128), ObjType varchar(128))_


_-- 2 - Outer loop for populating the database names_ 

_INSERT INTO @TableListTable(OwnerName, TableName, ObjType)_ 

_SELECT u.[Name], o.[Name], o.[type] FROM sys.objects o INNER JOIN
sys.schemas u ON o.schema_id = u.schema_id WHERE o.Type in ('U','P')
ORDER BY o.[type]_ 

_-- 3 - Determine the highest UIDDatabaseList to loop through the
records_ 

_SELECT @TableListLoop = MAX(UIDTableList) FROM @TableListTable_ 

_-- 4 - While condition for looping through the database records_ 

_WHILE @TableListLoop > 0_ 

_ BEGIN_ 

_ -- 5 - Set the @DatabaseName parameter_ 

_ SELECT @TableName = TableName, @OwnerName = OwnerName FROM
@TableListTable WHERE UIDTableList = @TableListLoop_ 

_ -- 6 - String together the final backup command_ 

_ SELECT @CMD1 = 'EXEC sp_recompile ' + '[' + @OwnerName + '.' +
@TableName + ']' + char(13)_ 

_ -- 7 - Execute the final string to complete the backups_ 

_ -- SELECT @CMD1_ 

_ EXEC (@CMD1)_ 

_ -- 8 - Descend through the database list_ 

_ SELECT @TableListLoop = @TableListLoop - 1_ 

_ END_ 

_SET NOCOUNT OFF_ 

_GO_ 

This script is to create [spEXECsp_RECOMPILE] stored procedure, which
is used to recompile all changes in RC database (tables, stored
procedures, etc.). This recompiling can improve access speed to RC
database when user runs the system for the first time after upgrading.


After the [spEXECsp_RECOMPILE] is created in RC database, you need to
run it by executing the following statement: 

_exec [dbo].[spEXECsp_RECOMPILE]_ 

PROPERTIES

APPLIES TO: All revisions of RC 3.8 

REFERENCE: TFS #64965 

KNOWLEDGE BASE ID: 0189 

LAST UPDATED: Mar 14, 2016]]></contentstext>
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<contents><![CDATA[<p>User Guide for Digital Sign Service for iOS based signs document revision 1.4 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[User Guide for Digital Sign Service for iOS based signs document
revision 1.4 is available in pdf format below.]]></contentstext>
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<categoryid><![CDATA[63]]></categoryid>
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<subject><![CDATA[Digital Sign Service for iOS based signs - User Guide]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When you try to upgrade your Resource Central system from any RC 3.7.10 revision to RC 3.8, the [Next] button in RC 3.8 installer does not respond, because of which the upgrade fails.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20185%20-%20F01.jpg" alt="" width="544" height="419" /></p>
<p><span style="background-color: #ffff00;">Note</span>:&nbsp;This issue only occurs in a few Windows servers.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p class="MsoNormal" style="text-align: justify;">RC 3.8 uses a fixed name for the installation folder of RC, which is <strong>ResourceCentral</strong> (without any space). By default, this folder is located at: <strong><em>C:\Inetpub\wwwroot\ResourceCentral.</em></strong></p>
<p class="MsoNormal" style="text-align: justify;">In some Windows servers, the name for installation folder of RC 3.7.10 is <strong>Resource Central</strong> (with a space between 2 words). Therefore, in upgrading process, RC 3.8 installer cannot detect the installation folder <span style="font-family: Wingdings; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-fareast-language: EN-US; mso-char-type: symbol; mso-symbol-font-family: Wingdings;">&agrave;</span> Upgrade fails.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Work around</h2>
<p class="MsoNormal" style="mso-margin-bottom-alt: auto; text-align: justify; line-height: 14.65pt;">IT staff who is responsible for upgrading/installation should check the name of installation folder in the existing system:</p>
<p class="MsoListParagraphCxSpFirst" style="mso-margin-bottom-alt: auto; mso-add-space: auto; text-align: justify; text-indent: -.25in; line-height: 14.65pt; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]-->-<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><!--[endif]-->If the name is <strong>ResourceCentral, </strong>he can go on and install RC 3.8</p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-bottom-alt: auto; mso-add-space: auto; text-align: justify; text-indent: -.25in; line-height: 14.65pt; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]-->-<span style="font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><!--[endif]-->If the name is <strong>Resource Central, </strong>he should uninstall the existing RC 3.7.10 and then install RC 3.8 from scratch.</p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-bottom-alt: auto; mso-add-space: auto; text-align: justify; text-indent: -.25in; line-height: 14.65pt; mso-list: l0 level1 lfo1;">&nbsp;</p>
<h2>Resolution</h2>
<p class="MsoNormal" style="text-align: justify;">This defect has been taken into account and will be resolved in Resource Central 4.0.</p>
<p class="MsoNormal" style="mso-margin-bottom-alt: auto; text-align: justify; line-height: 14.65pt;"><span style="font-size: 11.0pt; mso-bidi-font-size: 10.0pt; mso-bidi-font-family: 'Segoe UI';">&nbsp;</span></p>
<h2>Properties</h2>
<p class="MsoNormal"><strong><span style="font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: major-fareast; color: #1e1e1e;">Applies to:</span></strong> RC 3.7.10</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #60560</p>
<p class="MsoNormal"><strong>Knowledge base ID</strong>: 0185</p>
<p>&nbsp;</p>
<p class="MsoNormal"><strong>Last updated:</strong> Feb 25, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you try to upgrade your Resource Central system from any RC
3.7.10 revision to RC 3.8, the [Next] button in RC 3.8 installer does
not respond, because of which the upgrade fails. 

Note: This issue only occurs in a few Windows servers. 

CAUSE

RC 3.8 uses a fixed name for the installation folder of RC, which is
RESOURCECENTRAL (without any space). By default, this folder is
located at: _C:INETPUBWWWROOTRESOURCECENTRAL._ 

In some Windows servers, the name for installation folder of RC 3.7.10
is RESOURCE CENTRAL (with a space between 2 words). Therefore, in
upgrading process, RC 3.8 installer cannot detect the installation
folder à Upgrade fails. 

WORK AROUND

IT staff who is responsible for upgrading/installation should check
the name of installation folder in the existing system: 

- If the name is RESOURCECENTRAL, he can go on and install RC 3.8 

- If the name is RESOURCE CENTRAL, he should uninstall the existing RC
3.7.10 and then install RC 3.8 from scratch. 

RESOLUTION

This defect has been taken into account and will be resolved in
Resource Central 4.0. 

PROPERTIES

APPLIES TO: RC 3.7.10 

REFERENCE: TFS #60560 

KNOWLEDGE BASE ID: 0185 

LAST UPDATED: Feb 25, 2016]]></contentstext>
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<subject><![CDATA[KB0185 - Cannot upgrade RC 3.7.10 to RC 3.8]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When creating an order, after you click [Send Order], the screen goes blank and the order cannot be created:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20187%20-%20F01.jpg" alt="" width="658" height="471" /></p>
<h2 style="text-align: justify;">Cause</h2>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">A property in the order form has been deleted. After that, a property with the same name is created but not inserted to the form, which is why the connection between order form and the new property is not established.</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">&nbsp;</p>
<h2 style="margin-bottom: .0001pt; text-align: justify;">Resolution</h2>
<p class="MsoNormal" style="text-align: justify;">Insert the newly created property into the order form to replace the old one.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: All RC versions</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #64504</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0187</p>
<p class="MsoNormal"><strong>Last updated</strong>: Mar 02, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When creating an order, after you click [Send Order], the screen goes
blank and the order cannot be created: 

CAUSE

A property in the order form has been deleted. After that, a property
with the same name is created but not inserted to the form, which is
why the connection between order form and the new property is not
established. 

RESOLUTION

Insert the newly created property into the order form to replace the
old one. 

PROPERTIES

APPLIES TO: All RC versions 

REFERENCE: TFS #64504 

KNOWLEDGE BASE ID: 0187 

LAST UPDATED: Mar 02, 2016 

 ]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
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<contents><![CDATA[<p>&nbsp;</p>
<p class="MsoNormal" style="text-align: justify;"><span style="color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">In this release of Ariadne we have focused on improving the workflow when working with media. This involves both the way media is&nbsp;presented, but also how media is assigned to a specific screen.</span></p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Improved media library</h2>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">With the new version of the media library we have introduced a toolbar rather than labelled buttons, and a new breadcrumb feature that makes it easier to navigate the folder structure. Media is&nbsp;now presented with larger thumbnails, and we have introduced a count in&nbsp;folders, that clearly tells you how many files&nbsp;is&nbsp;held within.</span></p>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB199%20-%20F01.png" alt="" width="663" height="159" /></span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><span style="color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">When you use the search feature to locate a specific file, then the results of the search will be presented with folder structure intact. The folders will be numbered according to the amount of files&nbsp;within that fits the search criteria.</span></p>
<p class="MsoNormal" style="text-align: justify;"><span style="color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">A new set of icons has&nbsp;been introduced for the media types that do not have a thumbnail associated.</span></p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Media booking workflow</h2>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"> <span style="font-size: 12pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">The process of adding a media to a sign has been significantly simplified, since it is now done with drag and drop. In order to improve usability we have almost doubled the size of the sign area to the right in these dialogs.</span></span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB199%20-%20F02.png" alt="" width="663" height="200" /></p>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-size: 12pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-size: 12pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">One other new feature in this context is that an already added media can be easily found by simply selecting the media on the sign section to the right. By doing this the media will automatically be located and selected in the media library to the left, whereby identifying and replacing a media becomes much easier.</span></span></span></p>
<p>&nbsp;</p>
<h2>Playlist editor&nbsp;<img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB199%20-%20F03.png" alt="" width="18" height="18" /></h2>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-size: 12pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"> <span style="font-size: 12pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">In previous versions of Ariadne the playlist editor was accessible from inside the image editor tool, but now it can be launched directly from the media library. The tool has been completely redesigned in the same way as the media library, and editing a playlist is now done with drag and drop.</span></span></span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB199%20-%20F04.png" alt="" width="654" height="143" /></p>
<p class="MsoNormal" style="text-align: justify;"><span style="color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">Default duration of the objects added to a playlist can now be set when you create or edit the playlist, but you can still edit the duration of each individual element.</span></p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>New Logo association editor&nbsp;<img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB199%20-%20F05.png" alt="" width="18" height="18" /></h2>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"> <span style="font-size: 12pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">You can now easily manage associations between logo and company. A logo is associated simply by dragging the logo to the logo drop field bottom left, and this action will automatically apply the logo to any existing meeting with the associated company name.</span></span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB199%20-%20F06.png" alt="" width="663" height="331" /></p>
<p class="MsoNormal" style="text-align: justify;"><span style="color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">This also means that changing or removing a logo from a company will affect existing meetings, making a change much easier to implement.</span></p>
<p class="MsoNormal">&nbsp;</p>
<h2>Properties</h2>
<p class="MsoNormal"><strong>Reference</strong>: TFS #76060</p>
<p class="MsoNormal"><strong>Knowledge base ID</strong>: 0199</p>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #222222; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-size: 12pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><strong style="color: #333333; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px;">Last updated</strong><strong><span style="font-size: 12pt;">:</span></strong><span style="font-size: 12pt;"> May 20, 2016</span></span></span></p>]]></contents>
<contentstext><![CDATA[In this release of Ariadne we have focused on improving the workflow
when working with media. This involves both the way media is
presented, but also how media is assigned to a specific screen. 

IMPROVED MEDIA LIBRARY

With the new version of the media library we have introduced a toolbar
rather than labelled buttons, and a new breadcrumb feature that makes
it easier to navigate the folder structure. Media is now presented
with larger thumbnails, and we have introduced a count in folders,
that clearly tells you how many files is held within. 

When you use the search feature to locate a specific file, then the
results of the search will be presented with folder structure intact.
The folders will be numbered according to the amount of files within
that fits the search criteria. 

A new set of icons has been introduced for the media types that do not
have a thumbnail associated. 

MEDIA BOOKING WORKFLOW

 The process of adding a media to a sign has been significantly
simplified, since it is now done with drag and drop. In order to
improve usability we have almost doubled the size of the sign area to
the right in these dialogs. 

One other new feature in this context is that an already added media
can be easily found by simply selecting the media on the sign section
to the right. By doing this the media will automatically be located
and selected in the media library to the left, whereby identifying and
replacing a media becomes much easier. 

PLAYLIST EDITOR 

 In previous versions of Ariadne the playlist editor was accessible
from inside the image editor tool, but now it can be launched directly
from the media library. The tool has been completely redesigned in the
same way as the media library, and editing a playlist is now done with
drag and drop. 

Default duration of the objects added to a playlist can now be set
when you create or edit the playlist, but you can still edit the
duration of each individual element. 

NEW LOGO ASSOCIATION EDITOR 

 You can now easily manage associations between logo and company. A
logo is associated simply by dragging the logo to the logo drop field
bottom left, and this action will automatically apply the logo to any
existing meeting with the associated company name. 

This also means that changing or removing a logo from a company will
affect existing meetings, making a change much easier to implement. 

PROPERTIES

REFERENCE: TFS #76060 

KNOWLEDGE BASE ID: 0199 

LAST UPDATED: May 20, 2016]]></contentstext>
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<subject><![CDATA[KB0199 - New features in Ariadne 3.15]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p><span lang="EN-GB" style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">You are using Office 365 with multiple domains. When you try to add some of the rooms in RealTime Manager, the following error message shows up:</span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20195%20-%20F01.jpg" alt="" width="639" height="511" /></p>
<h2>Cause</h2>
<p>This occurs because of configuration matter: Room mailboxes are not configured to support auto-discovery. If you check the MAPI access of the mailbox, you can find that it is disabled:</p>
<p class="MsoNormal" style="text-align: justify;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20195%20-%20F02.jpg" alt="" width="665" height="300" /></p>
<h2>Workaround</h2>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB">To make room auto-discovery work, you should call this command for each mailbox in the Exchange Management Shell:</span></p>
<p class="MsoNormal" style="text-align: justify; background: #BFBFBF; mso-background-themecolor: background1; mso-background-themeshade: 191;"><span lang="EN-GB" style="font-size: 10.0pt; mso-bidi-font-size: 12.0pt; font-family: Consolas; mso-bidi-font-family: 'Courier New'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US;">Set-CASMailbox MailboxName -MapiEnabled:$true</span></p>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB">(Replace </span><span lang="EN-GB" style="font-size: 10.0pt; mso-bidi-font-size: 12.0pt; font-family: Consolas; mso-ansi-language: EN-GB; mso-fareast-language: EN-US;">MailboxName</span><span lang="EN-GB"> with room email)</span></p>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB">For more details about this issue, refer to this article:</span></p>
<p class="MsoNormal" style="text-align: justify;"><a href="https://technet.microsoft.com/en-us/library/hh849186(v=exchg.80).aspx"><span lang="EN-GB" style="font-size: 10.0pt; font-family: 'Frutiger LT 45 Light',sans-serif;">https://technet.microsoft.com/en-us/library/hh849186(v=exchg.80).aspx</span></a></p>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB">&nbsp;</span></p>
<h2>Properties</h2>
<p class="MsoNormal"><strong>Applies to:&nbsp;</strong>All RTS versions</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #72957</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0195</p>
<p class="MsoNormal"><strong>Last updated:</strong> May 04, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

You are using Office 365 with multiple domains. When you try to add
some of the rooms in RealTime Manager, the following error message
shows up: 

CAUSE

This occurs because of configuration matter: Room mailboxes are not
configured to support auto-discovery. If you check the MAPI access of
the mailbox, you can find that it is disabled: 

WORKAROUND

To make room auto-discovery work, you should call this command for
each mailbox in the Exchange Management Shell: 

Set-CASMailbox MailboxName -MapiEnabled:$true 

(Replace MailboxName with room email) 

For more details about this issue, refer to this article: 

https://technet.microsoft.com/en-us/library/hh849186(v=exchg.80).aspx
[https://technet.microsoft.com/en-us/library/hh849186(v=exchg.80).aspx]


PROPERTIES

APPLIES TO: All RTS versions 

REFERENCE: TFS #72957 

KNOWLEDGE BASE ID: 0195 

LAST UPDATED: May 04, 2016]]></contentstext>
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<subject><![CDATA[KB0195 - Error when adding mailboxes]]></subject>
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<contents><![CDATA[<p>Follow this instruction to book a new background image.</p>
<p><iframe src="https://www.youtube.com/embed/0KtnCKNeWGQ" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>]]></contents>
<contentstext><![CDATA[Follow this instruction to book a new background image. 

]]></contentstext>
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<email />
<subject><![CDATA[How to book a new background image]]></subject>
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<contents><![CDATA[<p>Booking Manager User&nbsp;Guide for Resource Central ver.&nbsp;1.6&nbsp;is available in pdf format below.&nbsp;</p>]]></contents>
<contentstext><![CDATA[Booking Manager User Guide for Resource Central ver. 1.6 is available
in pdf format below. ]]></contentstext>
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<subject><![CDATA[Resource Central - Booking Manager User Guide]]></subject>
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<contents><![CDATA[<h3><strong>&nbsp;</strong></h3>
<h2><strong>Symptoms</strong></h2>
<p>When the user accesses Resource Finder from within Outlook, a script error is reported.</p>
<h2><strong>Cause</strong></h2>
<p>This issue is caused by a mismatch in configuration between Resource Finder and Resource Central.</p>
<h2><strong>Resolution</strong></h2>
<p>The configuration of Resource Central web application must be synchronized with the Resource Finder configuration.</p>
<h3><strong>Resource Central:</strong></h3>
<p>Log into Resource Central backend as system user, and navigate to Database node and then choose sql. Enter the select statement &ldquo;select * from dbversion&rdquo; and press the run button above.</p>
<p><img class="undefined" src=" https://www.add-on-support.com/add-on.com/images/KB%20203%20-%20F01.jpg" alt="" width="660" height="308" /></p>
<p>Please verify that the value &ldquo;ApplicationURL&rdquo; uses FQDN of the server or hostheader configured for the Resource Central web site. If this value is incorrect, then you must do the following.</p>
<ol>
<li>Access Resource Central backend using FQDN or hostheader name in the link in your browser when you access it.</li>
<li>Log in as system user.</li>
<li>Click the basic button, and hit save button at the top without changing anything.</li>
<li>Go back and check that the &ldquo;Applicationurl&rdquo; value has changed.</li>
</ol>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20203%20-%20F02.jpg" alt="" width="606" height="207" /></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20203%20-%20F03.jpg" alt="" width="514" height="109" /></p>
<h3><strong>Resource Finder:</strong></h3>
<p class="MsoNormal"><strong>For older versions before RC 3.8</strong></p>
<p>When you activate Resource Finder from within Outlook for the first time, you will encounter a configuration dialog, where you must define the Resource Central website URL.</p>
<p><img src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/kcfinder/upload/image/RF_config.jpg" alt="Resource Finder configuration" width="350" height="163" /></p>
<p>Here you must be careful to use the exact same URL as is defined in the &ldquo;ApplicationURL&rdquo; value from Resource Central backend. Once the Resource Finder add-in is running, the only way to modify this is through Windows registry. Depending on the Windows version and method of installation this URL can be located in one of the following locations:</p>
<p>[HKEY_LOCAL_MACHINE\SOFTWARE\Add-On Products\ResourceCentral]<br />"ResourceCentralURL"="<a href="http://servername/resourcecentral">http://Servername/resourcecentral</a>"<br />"LookAndFeel"="Normal"</p>
<p>&nbsp;[HKEY_CURRENT_USER\Software\Add-On Products\ResourceCentral] <br /> "ResourceCentralURL"="http:// Servername/resourcecentral"<br /> "LookAndFeel"="Normal"</p>
<p>&nbsp;[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Add-On Products\ResourceCentral] "ResourceCentralURL"="http:// Servername/resourcecentral"<br /> "LookAndFeel"="Normal"</p>
<p class="MsoNormal"><strong>For RC 3.8+</strong></p>
<p class="MsoNormal">In RC 3.8, Add-in setting data are stored in the <strong>settings.XML</strong> file. Its location is as follows:</p>
<ul>
<li class="MsoNormal"><strong>Anyone</strong>: C:\ProgramData\Add-On Products\Resource Central\Add-in</li>
<li class="MsoNormal"><strong>Only me</strong>: C:\Users\&lt;user&rsquo;s name\AppData\Local\Add-On Products\Resource Central\Add-in</li>
</ul>
<p>Open the settings.XML file, look for the key &lt;ResourceCentralURL&gt; and make sure the link here is the same URL as defined in the &ldquo;ApplicationURL&rdquo; value from Resource Central backend:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20203%20-%20F05.jpg" alt="" width="652" height="279" /></p>
<p><span style="background-color: #ffff00;">Note:</span> Please notice that you must close and reopen Outlook for any changes to take effect.</p>
<h2><strong>Properties</strong></h2>
<p class="MsoNormal"><strong>Applies to:</strong> All versions of RC</p>
<p class="MsoNormal"><strong>Reference:</strong> TFS #85663</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0203</p>
<p class="MsoNormal"><strong>Last updated:</strong> September 05, 2016</p>]]></contents>
<contentstext><![CDATA[ 

SYMPTOMS

When the user accesses Resource Finder from within Outlook, a script
error is reported. 

CAUSE

This issue is caused by a mismatch in configuration between Resource
Finder and Resource Central. 

RESOLUTION

The configuration of Resource Central web application must be
synchronized with the Resource Finder configuration. 

RESOURCE CENTRAL:

Log into Resource Central backend as system user, and navigate to
Database node and then choose sql. Enter the select statement "select
* from dbversion" and press the run button above. 

Please verify that the value "ApplicationURL" uses FQDN of the server
or hostheader configured for the Resource Central web site. If this
value is incorrect, then you must do the following. 

 	* Access Resource Central backend using FQDN or hostheader name in
the link in your browser when you access it.
 	* Log in as system user.
 	* Click the basic button, and hit save button at the top without
changing anything.
 	* Go back and check that the "Applicationurl" value has changed.

RESOURCE FINDER:

FOR OLDER VERSIONS BEFORE RC 3.8 

When you activate Resource Finder from within Outlook for the first
time, you will encounter a configuration dialog, where you must define
the Resource Central website URL. 

Here you must be careful to use the exact same URL as is defined in
the "ApplicationURL" value from Resource Central backend. Once the
Resource Finder add-in is running, the only way to modify this is
through Windows registry. Depending on the Windows version and method
of installation this URL can be located in one of the following
locations: 

[HKEY_LOCAL_MACHINESOFTWAREAdd-On ProductsResourceCentral]
"ResourceCentralURL"="http://Servername/resourcecentral
[http://servername/resourcecentral]"
"LookAndFeel"="Normal" 

 [HKEY_CURRENT_USERSoftwareAdd-On ProductsResourceCentral] 
 "ResourceCentralURL"="http:// Servername/resourcecentral"
 "LookAndFeel"="Normal" 

 [HKEY_LOCAL_MACHINESOFTWAREWow6432NodeAdd-On ProductsResourceCentral]
"ResourceCentralURL"="http:// Servername/resourcecentral"
 "LookAndFeel"="Normal" 

FOR RC 3.8+ 

In RC 3.8, Add-in setting data are stored in the SETTINGS.XML file.
Its location is as follows: 

 	* ANYONE: C:ProgramDataAdd-On ProductsResource CentralAdd-in
 	* ONLY ME: C:Users<user's nameAppDataLocalAdd-On ProductsResource
CentralAdd-in

Open the settings.XML file, look for the key <ResourceCentralURL> and
make sure the link here is the same URL as defined in the
"ApplicationURL" value from Resource Central backend: 

Note: Please notice that you must close and reopen Outlook for any
changes to take effect. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #85663 

KNOWLEDGE BASE ID: 0203 

LAST UPDATED: September 05, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When you upgrade from an older version of Resource Central (RC) to RC 3.8 SR1, the following error message shows up:</p>
<p class="MsoNormal"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20204%20-%20F01.jpg" alt="" width="370" height="240" /></p>
<h2 style="text-align: justify;">Cause</h2>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">This issue only occurs with SQL Server 2008 R2.</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">The built-in SQL function (CONCAT) used in RC Script is introduced for SQL Server 2012 and onwards. Therefore, it is not supported in SQL Server 2008 R2.</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">&nbsp;</p>
<h2>Resolution</h2>
<ul>
<li class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -0.25in; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span><!--[endif]-->Click [<strong>Close</strong>] button on the message and keep going with the upgrading process until it is completed</li>
<li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial; text-align: left;"><span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span><!--[endif]-->Go to RC server, reach the folder 'UpgradeScripts' (<em>C:\inetpub\wwwroot\ResourceCentral\DB Scripts\UpgradeScripts</em>)</li>
<li class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -0.25in; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span><!--[endif]-->Copy 4 SQL scripts (in attachment) to this folder to replace the existing script files</li>
<li class="MsoListParagraphCxSpLast" style="text-align: justify; text-indent: -0.25in; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span><!--[endif]-->Open RC Configuration Tool, click [<strong>Update Database</strong>] again, the database will be updated to the latest version.</li>
</ul>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> All versions of RC before RC 3.8 SR1</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #87804</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0204</p>
<p class="MsoNormal"><strong>Last updated:</strong> September 14, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you upgrade from an older version of Resource Central (RC) to RC
3.8 SR1, the following error message shows up: 

CAUSE

This issue only occurs with SQL Server 2008 R2. 

The built-in SQL function (CONCAT) used in RC Script is introduced for
SQL Server 2012 and onwards. Therefore, it is not supported in SQL
Server 2008 R2. 

RESOLUTION

 	* Click [CLOSE] button on the message and keep going with the
upgrading process until it is completed
 	* Go to RC server, reach the folder 'UpgradeScripts'
(_C:inetpubwwwrootResourceCentralDB ScriptsUpgradeScripts_)
 	* Copy 4 SQL scripts (in attachment) to this folder to replace the
existing script files
 	* Open RC Configuration Tool, click [UPDATE DATABASE] again, the
database will be updated to the latest version.

PROPERTIES

APPLIES TO: All versions of RC before RC 3.8 SR1 

REFERENCE: TFS #87804 

KNOWLEDGE BASE ID: 0204 

LAST UPDATED: September 14, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2><span lang="EN-GB">Background</span></h2>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB">This outline is made to assist in setting up a Kiosk screen for the Resource Central Guest registration feature.</span></p>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB">The KB is outlining some options and hits on how to setup IE11 in Kiosk mode on Windows 8.1.&nbsp; It is not a definitive guide.</span></p>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB"><span style="background-color: #ffff00;">IMPORTANT NOTE</span>: It is required to run Kiosk screen on IE11 Normal Mode</span></p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Launch IE 11 in Kiosk mode</h2>
<p class="MsoNormal">1. Compose Kiosk URL</p>
<p class="MsoNormal"><strong>Kiosk URL</strong> has the following format:&nbsp;<em>&lt;RC URL&gt;/Kiosk/&lt;Kiosk ID&gt;/&lt;Time Zone ID&gt;</em></p>
<p class="MsoNormal">In which:</p>
<p class="MsoNormal">+ <strong>Kiosk ID</strong>: Taken from Screen ID in Kiosk Screen panel from Resource Central backend</p>
<p class="MsoNormal"><img class="undefined" src=" https://www.add-on-support.com/add-on.com/images/KB%20138%20-%20F01.jpg" alt="" width="597" height="209" /></p>
<p class="MsoNormal">+ <strong>Time zone ID</strong>: Taken from the following list of time zones:</p>
<p class="MsoNormal"><a href="https://msdn.microsoft.com/en-us/library/ms912391(v=winembedded.11).aspx">https://msdn.microsoft.com/en-us/library/ms912391(v=winembedded.11).aspx</a></p>
<p class="MsoNormal">For example:</p>
<p class="MsoNormal">A Kiosk URL might be like this:</p>
<p class="MsoNormal"><strong><em>http://192.168.1.176/ResourceCentral/Kiosk/1/Central European Standard Time</em></strong></p>
<p class="MsoNormal">In which:</p>
<p class="MsoNormal">1 = Kiosk ID</p>
<p class="MsoNormal">Central European Standard Time = Time zone ID</p>
<p><span style="background-color: #ffff00;">Note:</span> If server side (backend) and client side (kiosk screen) use the same time zone, it is not necessary to enter Time zone name to the URL, e.g. http://192.168.1.176/ResourceCentral/Kiosk/1</p>
<p class="MsoNormal" style="text-align: justify;">2.<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;</span>Open Run window (by clicking Windows + R) and type in: cmd. This opens the Windows Command prompt.</p>
<p class="MsoNormal" style="text-align: justify;">3. Run the following command:</p>
<p class="MsoNormal" style="text-align: justify;"><em>Taskkill/f /im explorer.exe</em></p>
<p class="MsoNormal" style="text-align: justify;">4. Continuously run the following command:</p>
<p class="MsoNormal" style="text-align: justify;"><em>&ldquo;%ProgramFiles%\Internet Explorer\iexplore.exe&rdquo; &ndash;k (Kiosk URL)</em></p>
<p class="MsoNormal">In which, Kiosk URL is formed in the previous step.</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal">With the URL, the command line might be like this:</p>
<p class="MsoNormal"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20138%20-%20F02.jpg" alt="" width="668" height="225" /></p>
<p class="MsoNormal">5. In case the browser is closed, run the following command:</p>
<p class="MsoNormal"><em>explorer.exe</em></p>
<p class="MsoNormal">&nbsp;</p>
<h3>Setup IE11 in Kiosk mode after Windows boot</h3>
<p><span style="background-color: #ffff00;"><span class="REMARK">Note</span>:</span> This must be set up on each Kiosk client machine and can only be applied to a specific user who creates the settings.</p>
<p class="MsoListParagraph">1. Open Run window (by clicking Windows + R) and type in: shell:startup, then click OK.</p>
<p class="MsoNormal"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20138%20-%20F03.jpg" alt="" width="448" height="249" /></p>
<p class="MsoListParagraph">This step opens the Startup folder.</p>
<p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">2. Create a shortcut to IE. After this step, we have the result like this:</span></p>
<p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20138%20-%20F04.jpg" alt="" width="489" height="159" /></span></p>
<p class="MsoNormal"><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">3.&nbsp;</span><span style="font-family: Calibri, sans-serif; font-size: 12pt;">Right click the shortcut, select &ldquo;Shortcut&rdquo;</span></p>
<p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20138%20-%20F05.jpg" alt="" width="417" height="556" /></span></p>
<p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 12pt;">4. In the Target field, add the following command into the path:<br /></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent: -.25in; mso-list: l0 level1 lfo1;">&nbsp;</p>
<p class="MsoListParagraphCxSpLast"><em>-k "http://192.168.1.101/ResourceCentral/Kiosk/4"</em></p>
<p class="MsoNormal">So basically, the path in the Target field might be like this:</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal"><em>"C:\Program Files\Internet Explorer\iexplore.exe" -k "http://192.168.1.101/ResourceCentral/Kiosk/4"</em></p>
<p class="MsoNormal">5. Click [<strong>OK</strong>] to finish.</p>
<p class="MsoListParagraphCxSpFirst" style="text-indent: -.25in; mso-list: l0 level1 lfo1;">&nbsp;</p>
<p class="MsoListParagraphCxSpLast">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:&nbsp;</strong>RC 3.7.10 SR1+</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #21080</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0138</p>
<p class="MsoNormal">&nbsp;</p>
<p class="MsoNormal"><strong>Last updated:</strong> Feb 23, 2016</p>]]></contents>
<contentstext><![CDATA[BACKGROUND

This outline is made to assist in setting up a Kiosk screen for the
Resource Central Guest registration feature. 

The KB is outlining some options and hits on how to setup IE11 in
Kiosk mode on Windows 8.1. It is not a definitive guide. 

IMPORTANT NOTE: It is required to run Kiosk screen on IE11 Normal Mode


LAUNCH IE 11 IN KIOSK MODE

1. Compose Kiosk URL 

KIOSK URL has the following format: _<RC URL>/Kiosk/<Kiosk ID>/<Time
Zone ID>_ 

In which: 

+ KIOSK ID: Taken from Screen ID in Kiosk Screen panel from Resource
Central backend 

+ TIME ZONE ID: Taken from the following list of time zones: 

https://msdn.microsoft.com/en-us/library/ms912391(v=winembedded.11).aspx
[https://msdn.microsoft.com/en-us/library/ms912391(v=winembedded.11).aspx]


For example: 

A Kiosk URL might be like this: 

_HTTP://192.168.1.176/RESOURCECENTRAL/KIOSK/1/CENTRAL EUROPEAN
STANDARD TIME_ 

In which: 

1 = Kiosk ID 

Central European Standard Time = Time zone ID 

Note: If server side (backend) and client side (kiosk screen) use the
same time zone, it is not necessary to enter Time zone name to the
URL, e.g. http://192.168.1.176/ResourceCentral/Kiosk/1 

2. Open Run window (by clicking Windows + R) and type in: cmd. This
opens the Windows Command prompt. 

3. Run the following command: 

_Taskkill/f /im explorer.exe_ 

4. Continuously run the following command: 

_"%ProgramFiles%Internet Exploreriexplore.exe" -k (Kiosk URL)_ 

In which, Kiosk URL is formed in the previous step. 

With the URL, the command line might be like this: 

5. In case the browser is closed, run the following command: 

_explorer.exe_ 

SETUP IE11 IN KIOSK MODE AFTER WINDOWS BOOT

Note: This must be set up on each Kiosk client machine and can only be
applied to a specific user who creates the settings. 

1. Open Run window (by clicking Windows + R) and type in:
shell:startup, then click OK. 

This step opens the Startup folder. 

2. Create a shortcut to IE. After this step, we have the result like
this: 

3. Right click the shortcut, select "Shortcut" 

4. In the Target field, add the following command into the path:

_-k "http://192.168.1.101/ResourceCentral/Kiosk/4"_ 

So basically, the path in the Target field might be like this: 

_"C:Program FilesInternet Exploreriexplore.exe" -k
"http://192.168.1.101/ResourceCentral/Kiosk/4"_ 

5. Click [OK] to finish. 

PROPERTIES

APPLIES TO: RC 3.7.10 SR1+ 

REFERENCE: TFS #21080 

KNOWLEDGE BASE ID: 0138 

LAST UPDATED: Feb 23, 2016]]></contentstext>
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<subject><![CDATA[KB0138 - Setup Internet Explorer 11 in Kiosk mode on Windows 8.1]]></subject>
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<contents><![CDATA[<h2 class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal;"><strong><span lang="EN-US" style="font-size: 18pt; font-family: Verdana, sans-serif;">Exchange Central stop working after Outlook 365 update</span></strong></h2>
<p class="MsoNormal" style="mso-margin-top-alt: auto; margin-bottom: 6.0pt; text-align: justify; line-height: normal;"><span lang="EN-US" style="font-size: 10.5pt; font-family: Verdana, sans-serif;">Due to an error in Microsoft Outlook 365, version&nbsp;16.0.11029.20045 (November 2018 update)&nbsp;Exchange Central will not be able to start. Just after showing the splash screen the program will disappear from the screen and stop.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; margin-bottom: 6.0pt; text-align: justify; line-height: normal;"><strong><span lang="EN-US" style="font-size: 10.5pt; font-family: Verdana, sans-serif;">Status:</span></strong><span lang="EN-US" style="font-size: 10.5pt; font-family: Verdana, sans-serif;">&nbsp;The issue has been solved in version&nbsp;</span><span style="color: #2f353e; font-family: Helvetica, sans-serif; font-size: 10.5pt;">5.01.11.0005, please download newest release from&nbsp;<span style="text-decoration: underline;"><a href="https://maintenance.add-on.com">maintenance.add-on.com</a></span>&nbsp;or&nbsp;<span style="text-decoration: underline;"><a href="https://www.add-on.com/exchange-central-en.html?p=trial">www.add-on.com</a></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; margin-bottom: 6.0pt; text-align: justify; line-height: normal;"><strong>Last updated:</strong> December 12, 2018</p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; margin-bottom: 6.0pt; text-align: justify; line-height: normal;"><strong><span lang="EN-US" style="font-size: 10.5pt; font-family: Verdana, sans-serif;">Reference:</span></strong><span lang="EN-US" style="font-size: 10.5pt; font-family: Verdana, sans-serif;">&nbsp;#183457</span></p>
<hr />
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal; mso-outline-level: 2;">&nbsp;</p>
<h2 style="text-align: justify;">Cannot select appointment when there are many appointments displayed in Month view</h2>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">This display issue occurs because of technical limitations. If the appointment cannot be displayed without using the scroll bar, then it cannot be selected when you scroll down.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Status</strong>: We are still researching the potential cause as well as a solution. Any updates will be posted here as they come.</p>
<p><strong style="text-align: justify;">Reference</strong><span style="text-align: justify;">: #85505</span>&nbsp;</p>
<hr />
<h2>Working hours are wrongly displayed when not setting full working hours</h2>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">This display issue occurs because of technical limitations. When you do not set working hours to a full hour (e.g. 3:30 to 5:30), the display in Timeline &ndash; Week Day is wrong.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Status</strong>: We are still researching the potential cause as well as a solution. Any updates will be posted here as they come.</p>
<p><strong>Reference</strong>: #97952</p>
<hr />
<h2>When &ldquo;outlook_permission&rdquo; parameter is used, the startup is very slow</h2>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">The issue occurs because of technical limitations. When this parameter is used (with use of R<span lang="VI">eal</span>T<span lang="VI">ime </span>S<span lang="VI">ervice</span>), all calendars in the system are checked for permissions <span style="font-family: Wingdings; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-char-type: symbol; mso-symbol-font-family: Wingdings;">&agrave;</span> slow startup.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Status</strong>: We are still researching the potential cause as well as a solution. Any updates will be posted here as they come.</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong>Reference</strong>: #96277</p>
<hr />
<h2>Cannot display all selected users in Day view</h2>
<p>The issue occurs because of technical limitations. When checking the Day view, the last selected user is not fully displayed:</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20206%20-%20F01.jpg" alt="" width="663" height="279" /></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Status</strong>: We are still researching the potential cause as well as a solution. Any updates will be posted here as they come.</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong>Reference</strong>: #80964</p>
<hr />
<h2>Cannot display characters &gt; and &lt; in the appointment subject</h2>
<p>This display issue occurs because of technical limitations. 2 characters <span style="mso-bidi-font-size: 9.0pt; mso-bidi-font-family: 'Segoe UI'; color: #222222; mso-fareast-language: EN-US;">&lsquo;&lt;&rsquo; and &lsquo;&gt;&rsquo; in the appointment subject will not be displayed:</span></p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="mso-bidi-font-size: 9.0pt; mso-bidi-font-family: 'Segoe UI'; color: #222222; mso-fareast-language: EN-US;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20206%20-%20F02.jpg" alt="" width="662" height="518" /></span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Status</strong>: We are still researching the potential cause as well as a solution. Any updates will be posted here as they come.</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong>Reference</strong>: #92721</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to: </strong>EC 5.0</p>
<p><strong>Knowledge base ID:</strong> 0206</p>
<p class="MsoNormal"><strong>Last updated</strong>: March, 2018</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[EXCHANGE CENTRAL STOP WORKING AFTER OUTLOOK 365 UPDATE

Due to an error in Microsoft Outlook 365, version 16.0.11029.20045
(November 2018 update) Exchange Central will not be able to start.
Just after showing the splash screen the program will disappear from
the screen and stop. 

STATUS: The issue has been solved in version 5.01.11.0005, please
download newest release from maintenance.add-on.com
[https://maintenance.add-on.com] or www.add-on.com
[https://www.add-on.com/exchange-central-en.html?p=trial] 

LAST UPDATED: December 12, 2018 

REFERENCE: #183457 
-------------------------

CANNOT SELECT APPOINTMENT WHEN THERE ARE MANY APPOINTMENTS DISPLAYED
IN MONTH VIEW

This display issue occurs because of technical limitations. If the
appointment cannot be displayed without using the scroll bar, then it
cannot be selected when you scroll down. 

STATUS: We are still researching the potential cause as well as a
solution. Any updates will be posted here as they come. 

REFERENCE: #85505 
-------------------------

WORKING HOURS ARE WRONGLY DISPLAYED WHEN NOT SETTING FULL WORKING
HOURS

This display issue occurs because of technical limitations. When you
do not set working hours to a full hour (e.g. 3:30 to 5:30), the
display in Timeline - Week Day is wrong. 

STATUS: We are still researching the potential cause as well as a
solution. Any updates will be posted here as they come. 

REFERENCE: #97952 
-------------------------

WHEN “OUTLOOK_PERMISSION” PARAMETER IS USED, THE STARTUP IS VERY
SLOW

The issue occurs because of technical limitations. When this parameter
is used (with use of RealTime Service), all calendars in the system
are checked for permissions à slow startup. 

STATUS: We are still researching the potential cause as well as a
solution. Any updates will be posted here as they come. 

REFERENCE: #96277 
-------------------------

CANNOT DISPLAY ALL SELECTED USERS IN DAY VIEW

The issue occurs because of technical limitations. When checking the
Day view, the last selected user is not fully displayed: 

STATUS: We are still researching the potential cause as well as a
solution. Any updates will be posted here as they come. 

REFERENCE: #80964 
-------------------------

CANNOT DISPLAY CHARACTERS > AND < IN THE APPOINTMENT SUBJECT

This display issue occurs because of technical limitations. 2
characters '<' and '>' in the appointment subject will not be
displayed: 

STATUS: We are still researching the potential cause as well as a
solution. Any updates will be posted here as they come. 

REFERENCE: #92721 

PROPERTIES

APPLIES TO: EC 5.0 

KNOWLEDGE BASE ID: 0206 

LAST UPDATED: March, 2018 

 ]]></contentstext>
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<subject><![CDATA[KB0206 - Limitations and known issues in Exchange Central 5.0]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p class="MsoNormal" style="text-align: justify;">You can see the different font sizes in Resource Central Backend print outputs with the following examples:</p>
<ul>
<li class="MsoNormal" style="text-align: justify;">Navigate to Daily Tasks &rarr;&nbsp;Orders: Open an order and print it&nbsp;&rarr;&nbsp;The output font size is small</li>
<li class="MsoNormal" style="text-align: justify;">Navigate to Daily Tasks&nbsp;&rarr;&nbsp;Orders: Check an order and click [Print] button&nbsp;&rarr;&nbsp;The output font size is larger</li>
<li class="MsoNormal" style="text-align: justify;">Navigate to Daily Tasks&nbsp;&rarr;&nbsp;Messages: Select a message and click [Print] button&nbsp;&rarr;&nbsp;The output font size is larger</li>
</ul>
<h2 style="text-align: justify;">Cause</h2>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">This issue occurs because of settings in the Internet Explorer browser.</p>
<h2>Resolution</h2>
<p>Open Tool menu on the browser, select Print &rarr; Page setup&hellip;</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20205%20-%20F01.jpg" alt="" width="557" height="276" /></p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">After &lsquo;Page Setup&rsquo; window is opened, uncheck the &ldquo;Enable Shrink-to-Fit&rdquo; option as shown below:</span></p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20205%20-%20F02.jpg" alt="" width="530" height="446" /></span></p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 3.8</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #88050</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0205</p>
<p class="MsoNormal"><strong>Last updated:</strong> September 27, 2016</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

You can see the different font sizes in Resource Central Backend print
outputs with the following examples: 

 	* Navigate to Daily Tasks → Orders: Open an order and print it →
The output font size is small
 	* Navigate to Daily Tasks → Orders: Check an order and click
[Print] button → The output font size is larger
 	* Navigate to Daily Tasks → Messages: Select a message and click
[Print] button → The output font size is larger

CAUSE

This issue occurs because of settings in the Internet Explorer
browser. 

RESOLUTION

Open Tool menu on the browser, select Print → Page setup… 

After 'Page Setup' window is opened, uncheck the "Enable
Shrink-to-Fit" option as shown below: 

PROPERTIES

APPLIES TO: RC 3.8 

REFERENCE: TFS #88050 

KNOWLEDGE BASE ID: 0205 

LAST UPDATED: September 27, 2016 

 ]]></contentstext>
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<contents><![CDATA[<p>Installation&nbsp;Guide for Resource Central Outlook COM&nbsp;Add-in ver.&nbsp;4.0 document revision&nbsp;1.9 is available in pdf format below.&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Installation Guide for Resource Central Outlook COM Add-in ver. 4.0
document revision 1.9 is available in pdf format below. 

 ]]></contentstext>
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<categoryid><![CDATA[61]]></categoryid>
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<email />
<subject><![CDATA[Resource Central - Outlook COM Add-in 4.0 Installation Guide]]></subject>
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<contents><![CDATA[<p>Document on how to&nbsp;install RC3.8 HF7&nbsp;and Sr2&nbsp;is available in pdf format below.&nbsp;</p>]]></contents>
<contentstext><![CDATA[Document on how to install RC3.8 HF7 and Sr2 is available in pdf
format below. ]]></contentstext>
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<categoryid><![CDATA[61]]></categoryid>
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<subject><![CDATA[Resource Central - How to install RC3.8 HF7 and SR2]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p class="MsoNormal">This article consists of the following sections:</p>
<ul>
<li class="MsoNormal">Requirements</li>
<li class="MsoNormal">Advantages of deployment using command line</li>
<li class="MsoNormal">Predefine add-in configuration properties</li>
<li class="MsoNormal">Add-in deployment using command line (with parameters)<ol>
<li class="MsoNormal">Deploy for ALL USERS (per machine) with predefined URL and Backend version</li>
<li class="MsoNormal">Deploy PER USER with URL and backend version</li>
</ol></li>
<li class="MsoNormal">Add-in deployment using command line (with TRANSFORM file)</li>
</ul>
<p class="MsoNormal" style="margin-left: .25in;">&nbsp;</p>
<h2>Requirements</h2>
<p><span style="font-size: 12pt;"><span style="font-family: Calibri, sans-serif;"><span style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px;">Go to&nbsp;</span><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/56/2/system-requirement-for-resource-central"><span lang="EN-GB" style="font-family: 'Frutiger LT 45 Light', sans-serif;">System Requirements</span></a></span><span style="font-family: Calibri, sans-serif;">&nbsp;</span></span>page in Add-On Products website to have an overview of System requirements for Resource Central (RC).</p>
<p><span style="background-color: rgb(255, 255, 0);">Note:</span>&nbsp;When you deploy Add-in 4.0 using Command line, you must open the Command Prompt with option &ldquo;Run as Administrator&rdquo;.</p>
<p>&nbsp;</p>
<h2>Advantages of deployment using command line</h2>
<ul>
<li>It is possible to predefine <span lang="EN-GB">some add-in configuration such as RC backend URL address, RC backend compatibility.</span></li>
<li>It is possible to track <span lang="EN-GB">deployment process with installation log.</span></li>
</ul>
<p>&nbsp;</p>
<h2>Predefine add-in configuration properties</h2>
<table class="MsoTableGrid" style="border-collapse:collapse;border:none;mso-border-alt:solid windowtext .5pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 5.4pt 0in 5.4pt" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="186">
<p class="MsoNormal"><strong><span lang="EN-GB">Property Name</span></strong></p>
</td>
<td style="width:209.85pt;border:solid windowtext 1.0pt;
  border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:
  solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="280">
<p class="MsoNormal"><strong><span lang="EN-GB">Value</span></strong></p>
</td>
<td style="width:132.3pt;border:solid windowtext 1.0pt;
  border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:
  solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="176">
<p class="MsoNormal"><strong><span lang="EN-GB">Note</span></strong></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">RESOURCECENTRAL_URL</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB">Example:</span></p>
<p class="MsoNormal"><span lang="EN-GB">http://RCWebServer/ResourceCentral</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">URL address of Resource Central backend&nbsp; </span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">RC_WEB_VERSION</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">0&nbsp;=&nbsp;Any version higher than RC 3.8 HF6</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">1 =&nbsp;RC 3.7 VTC</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">2&nbsp;=&nbsp;RC 3.7.10 </span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">3&nbsp;=&nbsp;RC 3.8 RTM and Hotfix 1/2/3/4/5 <strong>(This is default value)</strong></span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">4&nbsp;=&nbsp;RC 3.8 SR and HF6</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Define RC backend compatibility for add-in</span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">ALLUSERS</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB" style="color:black;mso-themecolor:text1;
  mso-ansi-language:EN-GB">1</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Use this property with value &ldquo;1&rdquo; if Add-in is deployed for All users (per machine)</span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">DEFAULT_LOCATION</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB" style="color:black;mso-themecolor:text1;
  mso-ansi-language:EN-GB">ID of location tree in RC (e.g. ID of root location is 47)</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">This property is used to set a default location for the first use of ResourceFinder </span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">UPDATE_SETTINGS</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">0: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> OFF. Add-in will not update &ldquo;ResourceCentralURL&rdquo; and &ldquo;RCVersion&rdquo; </span><span lang="VI" style="mso-bidi-font-family:
  Arial;color:black;mso-themecolor:text1;mso-ansi-language:VI">in </span><span style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1">Settings</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI"> file</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">1: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> both &ldquo;ResourceCentralURL&rdquo; and &ldquo;RCVersion&rdquo; <strong>(This is default value)</strong></span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">2: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> &ldquo;RCVersion&rdquo; </span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">3: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> &ldquo;ResourceCentralURL&rdquo;</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Control the</span><span lang="VI"> update settings</span><span lang="EN-GB"> function</span><span lang="VI"> in</span><span lang="EN-GB"> work</span><span lang="VI">ing</span><span lang="EN-GB"> with back end web service</span></p>
</td>
</tr>
</tbody>
</table>
<h2>&nbsp;</h2>
<h2>Add-in deployment using command line (with parameters)</h2>
<h3>1. Deploy for ALL USERS (per machine) with predefined&nbsp;properties</h3>
<p class="MsoNormal" style="text-align: justify;">Open the <span lang="EN-GB">Command Prompt with option &ldquo;Run as Administrator&rdquo; and enter the following command:</span></p>
<table class="MsoTableGrid" style="border-collapse: collapse; border: none; height: 94px;" border="1" width="657" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 481.4pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="642">
<p class="MsoNormal">msiexec /L*V "log.txt" /i ResourceCentralAddin.32bitv4.00.0056.msi RESOURCECENTRAL_URL="http://RCServerName.domain/ResourceCentral" ALLUSERS="1" RC_WEB_VERSION="4" DEFAULT_LOCATION="47" UPDATE_SETTINGS="1" /quiet</p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal">In which, you can:</p>
<ul>
<li class="MsoNormal">Change <em>ResourceCentralAddin.32bitv4.00.0056.msi </em>with [path of installer file\name of current installer file] if it is located in another folder.</li>
<li class="MsoNormal">Change <em>http://RCServerName.domain/ResourceCentral</em> with your URL Address of Resource Central backend.</li>
</ul>
<h3>&nbsp;</h3>
<h3>2. Deploy PER USER with predefined&nbsp;properties</h3>
<p class="MsoNormal" style="text-align: justify;">Open the <span lang="EN-GB">Command Prompt with option &ldquo;Run as Administrator&rdquo; and enter the following command:</span></p>
<table class="MsoTableGrid" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 481.4pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="642">
<p class="MsoNormal">msiexec /L*V "log.txt" /i ResourceCentralAddin.32bitv4.00.0056.msi RESOURCECENTRAL_URL="http://RCServerName.domain/ResourceCentral" RC_WEB_VERSION="4" DEFAULT_LOCATION="47" UPDATE_SETTINGS="1" /quiet</p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal">In which, you can:</p>
<ul>
<li class="MsoNormal">Change&nbsp;<em>ResourceCentralAddin.32bitv4.00.0056.msi&nbsp;</em>with [path of installer file\name of current installer file] if it is located in another folder.</li>
<li class="MsoNormal">Change&nbsp;<em>http://RCServerName.domain/ResourceCentral</em>&nbsp;with your URL Address of Resource Central backend.</li>
</ul>
<p class="MsoNormal">&nbsp;</p>
<h2>Add-in deployment using command line (with TRANSFORM file)</h2>
<p class="MsoNormal" style="text-align: justify;"><span class="REMARK" style="background-color: #ffff00;">NOTE</span><span lang="EN-GB"><span style="background-color: #ffff00;">:</span> See <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/497/2/kb0209---how-to-create-a-transform-file">How to create a Transform file</a></strong></span>&nbsp;Knowledge Base article to know how to create a TRANSFORM with ORCA tool.</span></p>
<p class="MsoNormal"><span lang="EN-GB">Copy the installer file (.msi) and .mst file to a folder then</span> open the <span lang="EN-GB">Command Prompt with option &ldquo;Run as Administrator&rdquo; and enter the following command:</span></p>
<table class="MsoTableGrid" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 481.4pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="642">
<p class="MsoNormal"><span class="MsoSubtleEmphasis"><span style="font-size: 10.0pt; font-family: Consolas;">msiexec /quiet /L*V "log.txt" /i ResourceCentralAddin.32bitv4.00.0056.msi TRANSFORMS="ALLUSERS_SETTINGS.mst"</span></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal">You can change ResourceCentralAddin.32bitv4.00.0056.msi or ALLUSERS_SETTINGS.mst with [path of file\name of current file] if they are located in another folder.</p>
<p class="MsoNormal">&nbsp;</p>
<h3>Validation after deployment</h3>
<p>Add-in is loaded into Outlook (My Meetings and ResourceFinder buttons are available in Outlook)</p>
<p class="MsoNormal">Settings file is deployed to:</p>
<p class="MsoListParagraphCxSpFirst" style="margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level2 lfo1;"><!-- [if !supportLists]--><span style="font-family: 'Courier New'; mso-fareast-font-family: 'Courier New'; mso-fareast-language: EN-US;">o<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp; </span></span><!--[endif]-->Per Machine: &ldquo;<em>ProgramData\Add-On Products\Resource Central\Add-in</em>&rdquo; folder with all URL, backend version defined.</p>
<p class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level2 lfo1;"><!-- [if !supportLists]--><span style="font-family: 'Courier New'; mso-fareast-font-family: 'Courier New'; mso-fareast-language: EN-US;">o<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp; </span></span><!--[endif]-->Per User: &ldquo;<em>Users\[Logged-in User]\AppData\Local\Add-on Products\Resource Central\Addin</em>&rdquo; folder with all URL, backend version defined.</p>
<p class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; text-indent: -.25in; mso-list: l0 level2 lfo1;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC Add-in 4.0</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #94950</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0208</p>
<p class="MsoNormal"><strong>Last updated</strong>: Sep 12, 2017</p>
<p class="MsoNormal">&nbsp;</p>]]></contents>
<contentstext><![CDATA[This article consists of the following sections: 

 	* Requirements
 	* Advantages of deployment using command line
 	* Predefine add-in configuration properties

	* Add-in deployment using command line (with parameters)

 	* Deploy for ALL USERS (per machine) with predefined URL and Backend
version
 	* Deploy PER USER with URL and backend version

 	* Add-in deployment using command line (with TRANSFORM file)

REQUIREMENTS

Go to System Requirements
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/56/2/system-requirement-for-resource-central]
page in Add-On Products website to have an overview of System
requirements for Resource Central (RC). 

Note: When you deploy Add-in 4.0 using Command line, you must open the
Command Prompt with option "Run as Administrator". 

ADVANTAGES OF DEPLOYMENT USING COMMAND LINE

 	* It is possible to predefine some add-in configuration such as RC
backend URL address, RC backend compatibility.
 	* It is possible to track deployment process with installation log.

PREDEFINE ADD-IN CONFIGURATION PROPERTIES

PROPERTY NAME 

VALUE 

NOTE 

RESOURCECENTRAL_URL 

Example: 

http://RCWebServer/ResourceCentral 

URL address of Resource Central backend 

RC_WEB_VERSION 

· 0 = Any version higher than RC 3.8 HF6 

· 1 = RC 3.7 VTC 

· 2 = RC 3.7.10 

· 3 = RC 3.8 RTM and Hotfix 1/2/3/4/5 (THIS IS DEFAULT VALUE) 

· 4 = RC 3.8 SR and HF6 

Define RC backend compatibility for add-in 

ALLUSERS 

1 

Use this property with value "1" if Add-in is deployed for All users
(per machine) 

DEFAULT_LOCATION 

ID of location tree in RC (e.g. ID of root location is 47) 

This property is used to set a default location for the first use of
ResourceFinder 

UPDATE_SETTINGS 

· 0: The function is turned OFF. Add-in will not update
"ResourceCentralURL" and "RCVersion" in Settings file 

· 1: The function is turned ON, Add-in sends request to backend web
service and updates both "ResourceCentralURL" and "RCVersion" (THIS IS
DEFAULT VALUE) 

· 2: The function is turned ON, Add-in sends request to backend web
service and updates "RCVersion" 

· 3: The function is turned ON, Add-in sends request to backend web
service and updates "ResourceCentralURL" 

Control the update settings function in working with back end web
service 

 

ADD-IN DEPLOYMENT USING COMMAND LINE (WITH PARAMETERS)

1. DEPLOY FOR ALL USERS (PER MACHINE) WITH PREDEFINED PROPERTIES

Open the Command Prompt with option "Run as Administrator" and enter
the following command: 

msiexec /L*V "log.txt" /i ResourceCentralAddin.32bitv4.00.0056.msi
RESOURCECENTRAL_URL="http://RCServerName.domain/ResourceCentral"
ALLUSERS="1" RC_WEB_VERSION="4" DEFAULT_LOCATION="47"
UPDATE_SETTINGS="1" /quiet 

In which, you can: 

 	* Change _ResourceCentralAddin.32bitv4.00.0056.msi _with [path of
installer filename of current installer file] if it is located in
another folder.
 	* Change _http://RCServerName.domain/ResourceCentral_ with your URL
Address of Resource Central backend.

 

2. DEPLOY PER USER WITH PREDEFINED PROPERTIES

Open the Command Prompt with option "Run as Administrator" and enter
the following command: 

msiexec /L*V "log.txt" /i ResourceCentralAddin.32bitv4.00.0056.msi
RESOURCECENTRAL_URL="http://RCServerName.domain/ResourceCentral"
RC_WEB_VERSION="4" DEFAULT_LOCATION="47" UPDATE_SETTINGS="1" /quiet 

In which, you can: 

 	* Change _ResourceCentralAddin.32bitv4.00.0056.msi _with [path of
installer filename of current installer file] if it is located in
another folder.
 	* Change _http://RCServerName.domain/ResourceCentral_ with your URL
Address of Resource Central backend.

ADD-IN DEPLOYMENT USING COMMAND LINE (WITH TRANSFORM FILE)

NOTE: See HOW TO CREATE A TRANSFORM FILE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/497/2/KB0209---HOW-TO-CREATE-A-TRANSFORM-FILE]
Knowledge Base article to know how to create a TRANSFORM with ORCA
tool. 

Copy the installer file (.msi) and .mst file to a folder then open the
Command Prompt with option "Run as Administrator" and enter the
following command: 

msiexec /quiet /L*V "log.txt" /i
ResourceCentralAddin.32bitv4.00.0056.msi
TRANSFORMS="ALLUSERS_SETTINGS.mst" 

You can change ResourceCentralAddin.32bitv4.00.0056.msi or
ALLUSERS_SETTINGS.mst with [path of filename of current file] if they
are located in another folder. 

VALIDATION AFTER DEPLOYMENT

Add-in is loaded into Outlook (My Meetings and ResourceFinder buttons
are available in Outlook) 

Settings file is deployed to: 

o Per Machine: "_ProgramDataAdd-On ProductsResource CentralAdd-in_"
folder with all URL, backend version defined. 

o Per User: "_Users[Logged-in User]AppDataLocalAdd-on ProductsResource
CentralAddin_" folder with all URL, backend version defined. 

PROPERTIES

APPLIES TO: RC Add-in 4.0 

REFERENCE: TFS #94950 

KNOWLEDGE BASE ID: 0208 

LAST UPDATED: Sep 12, 2017 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Predefine add-in configuration properties</h2>
<table class="MsoTableGrid" style="border-collapse:collapse;border:none;mso-border-alt:solid windowtext .5pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 5.4pt 0in 5.4pt" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="186">
<p class="MsoNormal"><strong><span lang="EN-GB">Property Name</span></strong></p>
</td>
<td style="width:209.85pt;border:solid windowtext 1.0pt;
  border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:
  solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="280">
<p class="MsoNormal"><strong><span lang="EN-GB">Value</span></strong></p>
</td>
<td style="width:132.3pt;border:solid windowtext 1.0pt;
  border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:
  solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="176">
<p class="MsoNormal"><strong><span lang="EN-GB">Note</span></strong></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">RESOURCECENTRAL_URL</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB">Example:</span></p>
<p class="MsoNormal"><span lang="EN-GB">http://RCWebServer/ResourceCentral</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">URL address of Resource Central backend&nbsp; </span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">RC_WEB_VERSION</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">0&nbsp;=&nbsp;Any version higher than RC 3.8 HF6</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">1 =&nbsp;RC 3.7 VTC</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">2&nbsp;=&nbsp;RC 3.7.10 </span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">3&nbsp;=&nbsp;RC 3.8 RTM and Hotfix 1/2/3/4/5 <strong>(This is default value)</strong></span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">4&nbsp;=&nbsp;RC 3.8 SR and HF6</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Define RC backend compatibility for add-in</span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">ALLUSERS</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB" style="color:black;mso-themecolor:text1;
  mso-ansi-language:EN-GB">1</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Use this property with value &ldquo;1&rdquo; if Add-in is deployed for All users (per machine)</span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">DEFAULT_LOCATION</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB" style="color:black;mso-themecolor:text1;
  mso-ansi-language:EN-GB">ID of location tree in RC (e.g. ID of root location is 47)</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">This property is used to set a default location for the first use of ResourceFinder </span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">UPDATE_SETTINGS</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">0: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> OFF. Add-in will not update &ldquo;ResourceCentralURL&rdquo; and &ldquo;RCVersion&rdquo; </span><span lang="VI" style="mso-bidi-font-family:
  Arial;color:black;mso-themecolor:text1;mso-ansi-language:VI">in </span><span style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1">Settings</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI"> file</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">1: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> both &ldquo;ResourceCentralURL&rdquo; and &ldquo;RCVersion&rdquo; <strong>(This is default value)</strong></span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">2: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> &ldquo;RCVersion&rdquo; </span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">3: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> &ldquo;ResourceCentralURL&rdquo;</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Control the</span><span lang="VI"> update settings</span><span lang="EN-GB"> function</span><span lang="VI"> in</span><span lang="EN-GB"> work</span><span lang="VI">ing</span><span lang="EN-GB"> with back end web service</span></p>
</td>
</tr>
</tbody>
</table>
<p>Follow these steps to create a TRANSFORM file:</p>
<p>1. Run <strong>Orca</strong> tool, from <strong>File</strong> &rarr; <strong>Open</strong> &rarr; Select the add-in installer (.msi) file. Then at the toolbar, select <strong>Transform</strong> &rarr; <strong>New Transform</strong>.</p>
<p class="MsoNormal"><strong><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20209%20-%20F01.jpg" alt="" width="664" height="407" /></span></strong></p>
<p class="MsoNormal">2. Click on the <strong>Property</strong> table on the left menu, its data will be loaded on the right pane</p>
<p class="MsoNormal">3. Right click on the right pane and select &ldquo;<strong>Add Row</strong>&rdquo;</p>
<p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20209%20-%20F02.jpg" alt="" width="663" height="403" /></span></p>
<p class="MsoNormal"><span style="font-family: Calibri, sans-serif; font-size: 12pt;">4.&nbsp;</span><span style="text-indent: -0.25in;">On the dialog, enter the values for &ldquo;</span><strong style="text-indent: -0.25in;">Property</strong><span style="text-indent: -0.25in;">&rdquo; and &ldquo;</span><strong style="text-indent: -0.25in;">Value</strong><span style="text-indent: -0.25in;">&rdquo; fields then click &ldquo;</span><strong style="text-indent: -0.25in;">OK</strong><span style="text-indent: -0.25in;">&rdquo;. The &ldquo;</span><strong style="text-indent: -0.25in;">Property</strong><span style="text-indent: -0.25in;">&rdquo; field must be &ldquo;</span><strong style="text-indent: -0.25in;">RESOURCECENTRAL_URL</strong><span style="text-indent: -0.25in;">&rdquo;. The &ldquo;</span><strong style="text-indent: -0.25in;">Value</strong><span style="text-indent: -0.25in;">&rdquo; field is your </span><strong style="text-indent: -0.25in;">resource central URL </strong><span style="text-indent: -0.25in;">starting with &ldquo;</span><strong style="text-indent: -0.25in;"><em>http://</em></strong><span style="text-indent: -0.25in;">&rdquo; or &ldquo;</span><strong style="text-indent: -0.25in;"><em>https://</em></strong><em style="text-indent: -0.25in;">&rdquo;</em><span style="text-indent: -0.25in;">. </span></p>
<p class="MsoNormal"><span style="text-indent: -0.25in;">For Example:&nbsp;<a href="http://RCServerName.domain/ResourceCentral">http://RCServerName.domain/ResourceCentral</a></span></p>
<p class="MsoNormal"><span style="text-indent: -0.25in;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20209%20-%20F03.jpg" alt="" width="660" height="515" /></span></p>
<p class="MsoNormal"><span style="text-indent: -0.25in;">5.&nbsp;</span><span lang="EN-GB" style="text-indent: -0.25in;">Modify RC_WEB_VERSION to correspond with RC backend version</span></p>
<table class="MsoTableGrid" style="margin-left: 26.75pt; border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 112.5pt; border: 1pt solid windowtext; padding: 0in 5.4pt; text-align: left;" valign="top" width="150">
<p class="MsoNormal"><strong><span lang="EN-GB">Property Name</span></strong></p>
</td>
<td style="width: 209.85pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0in 5.4pt; text-align: left;" valign="top" width="280">
<p class="MsoNormal"><strong><span lang="EN-GB">Value</span></strong></p>
</td>
<td style="width: 132.3pt; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0in 5.4pt; text-align: left;" valign="top" width="176">
<p class="MsoNormal"><strong><span lang="EN-GB">Note</span></strong></p>
</td>
</tr>
<tr>
<td style="width: 112.5pt; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; text-align: left;" valign="top" width="150">
<p class="MsoNormal"><span lang="EN-GB">RC_WEB_VERSION</span></p>
</td>
<td style="width: 209.85pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; text-align: left;" width="280">
<p class="MsoListParagraph" style="margin-left: 16.6pt; text-indent: -13.5pt; mso-list: l0 level2 lfo2;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1;">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family: Arial; color: black; mso-themecolor: text1;">0&nbsp;=&nbsp;Any version higher than RC 3.8 HF6</span></p>
<p class="MsoListParagraph" style="margin-left: 16.6pt; text-indent: -13.5pt; mso-list: l0 level2 lfo2;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1;">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family: Arial; color: black; mso-themecolor: text1;">1 =&nbsp;RC 3.7 VTC</span></p>
<p class="MsoListParagraph" style="margin-left: 16.6pt; text-indent: -13.5pt; mso-list: l0 level2 lfo2;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1;">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family: Arial; color: black; mso-themecolor: text1;">2&nbsp;=&nbsp;RC 3.7.10</span></p>
<p class="MsoListParagraph" style="margin-left: 16.6pt; text-indent: -13.5pt; mso-list: l0 level2 lfo2;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1;">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family: Arial; color: black; mso-themecolor: text1;">3&nbsp;=&nbsp;RC 3.8 RTM and Hotfix 1/2/3/4/5 <strong>(This is default value)</strong></span></p>
<p class="MsoListParagraph" style="margin-left: 16.6pt; text-indent: -13.5pt; mso-list: l0 level2 lfo2;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1;">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family: Arial; color: black; mso-themecolor: text1;">4&nbsp;=&nbsp;RC 3.8 SR and HF6</span></p>
</td>
<td style="width: 132.3pt; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; text-align: left;" width="176">
<p class="MsoNormal"><span lang="EN-GB">Define RC backend compatibility for add-in</span></p>
</td>
</tr>
</tbody>
</table>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20209%20-%20F04.jpg" alt="" width="661" height="513" /></p>
<p>6.&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 12pt;">If you want to deploy add-in per user, ignore this step. If you want to deploy add-in per machine, add new property &ldquo;ALLUSERS&rdquo; with value being 1</span></p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20209%20-%20F05.jpg" alt="" width="658" height="557" /></span></p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">7.&nbsp;</span><span style="font-size: 12pt; font-family: Calibri, sans-serif;">On the toolbar, select <strong>&ldquo;Transform&rdquo;&nbsp;</strong></span><span style="font-family: Calibri, sans-serif; font-size: 16px;">&rarr;</span><strong><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">&nbsp;&ldquo;Generate Transform&hellip;&rdquo;</span></strong><span style="font-size: 12pt; font-family: Calibri, sans-serif;"> and then save the .<strong>MST</strong> file and close <strong>Orca</strong> Tool</span></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p class="MsoNormal"><strong>Reference</strong>: TFS #94950</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0209</p>
<p class="MsoNormal"><strong>Last updated:</strong>&nbsp;Sep 12<span style="font-family: Calibri, sans-serif; font-size: 12pt;">, 2017</span></p>]]></contents>
<contentstext><![CDATA[PREDEFINE ADD-IN CONFIGURATION PROPERTIES

PROPERTY NAME 

VALUE 

NOTE 

RESOURCECENTRAL_URL 

Example: 

http://RCWebServer/ResourceCentral 

URL address of Resource Central backend 

RC_WEB_VERSION 

· 0 = Any version higher than RC 3.8 HF6 

· 1 = RC 3.7 VTC 

· 2 = RC 3.7.10 

· 3 = RC 3.8 RTM and Hotfix 1/2/3/4/5 (THIS IS DEFAULT VALUE) 

· 4 = RC 3.8 SR and HF6 

Define RC backend compatibility for add-in 

ALLUSERS 

1 

Use this property with value "1" if Add-in is deployed for All users
(per machine) 

DEFAULT_LOCATION 

ID of location tree in RC (e.g. ID of root location is 47) 

This property is used to set a default location for the first use of
ResourceFinder 

UPDATE_SETTINGS 

· 0: The function is turned OFF. Add-in will not update
"ResourceCentralURL" and "RCVersion" in Settings file 

· 1: The function is turned ON, Add-in sends request to backend web
service and updates both "ResourceCentralURL" and "RCVersion" (THIS IS
DEFAULT VALUE) 

· 2: The function is turned ON, Add-in sends request to backend web
service and updates "RCVersion" 

· 3: The function is turned ON, Add-in sends request to backend web
service and updates "ResourceCentralURL" 

Control the update settings function in working with back end web
service 

Follow these steps to create a TRANSFORM file: 

1. Run ORCA tool, from FILE → OPEN → Select the add-in installer
(.msi) file. Then at the toolbar, select TRANSFORM → NEW TRANSFORM. 

2. Click on the PROPERTY table on the left menu, its data will be
loaded on the right pane 

3. Right click on the right pane and select "ADD ROW" 

4. On the dialog, enter the values for "PROPERTY" and "VALUE" fields
then click "OK". The "PROPERTY" field must be "RESOURCECENTRAL_URL".
The "VALUE" field is your RESOURCE CENTRAL URL starting with
"_HTTP://_" or "_HTTPS://__"_. 

For Example: http://RCServerName.domain/ResourceCentral
[http://RCServerName.domain/ResourceCentral] 

5. Modify RC_WEB_VERSION to correspond with RC backend version 

PROPERTY NAME 

VALUE 

NOTE 

RC_WEB_VERSION 

· 0 = Any version higher than RC 3.8 HF6 

· 1 = RC 3.7 VTC 

· 2 = RC 3.7.10 

· 3 = RC 3.8 RTM and Hotfix 1/2/3/4/5 (THIS IS DEFAULT VALUE) 

· 4 = RC 3.8 SR and HF6 

Define RC backend compatibility for add-in 

6. If you want to deploy add-in per user, ignore this step. If you
want to deploy add-in per machine, add new property "ALLUSERS" with
value being 1 

7. On the toolbar, select “TRANSFORM” → “GENERATE
TRANSFORM…” and then save the .MST file and close ORCA Tool 

PROPERTIES

REFERENCE: TFS #94950 

KNOWLEDGE BASE ID: 0209 

LAST UPDATED: Sep 12, 2017]]></contentstext>
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<subject><![CDATA[KB0209 - How to create a TRANSFORM file]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p class="MsoNormal">This article consists of the following sections:</p>
<ul>
<li class="MsoNormal">Requirements</li>
<li class="MsoNormal">Create a TRANSFORM file for predefined Add-in settings</li>
<li class="MsoNormal">Per User mass deployment</li>
<li class="MsoNormal">Per Machine mass deployment</li>
</ul>
<p>&nbsp;</p>
<h2>Requirements</h2>
<p class="MsoNormal" style="text-align: justify;">Go to <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/56/2/system-requirement-for-resource-central">System Requirements</a></strong></span>&nbsp;page in Add-On Products website to have an overview of System requirements for Resource Central (RC).</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Predefine add-in configuration properties</h2>
<table class="MsoTableGrid" style="border-collapse:collapse;border:none;mso-border-alt:solid windowtext .5pt;
 mso-yfti-tbllook:1184;mso-padding-alt:0in 5.4pt 0in 5.4pt" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="186">
<p class="MsoNormal"><strong><span lang="EN-GB">Property Name</span></strong></p>
</td>
<td style="width:209.85pt;border:solid windowtext 1.0pt;
  border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:
  solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="280">
<p class="MsoNormal"><strong><span lang="EN-GB">Value</span></strong></p>
</td>
<td style="width:132.3pt;border:solid windowtext 1.0pt;
  border-left:none;mso-border-left-alt:solid windowtext .5pt;mso-border-alt:
  solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" valign="top" width="176">
<p class="MsoNormal"><strong><span lang="EN-GB">Note</span></strong></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">RESOURCECENTRAL_URL</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB">Example:</span></p>
<p class="MsoNormal"><span lang="EN-GB">http://RCWebServer/ResourceCentral</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">URL address of Resource Central backend&nbsp; </span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">RC_WEB_VERSION</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">0 =&nbsp;Any version higher than RC 3.8 HF6</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">1&nbsp;=&nbsp;RC 3.7 VTC</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">2&nbsp;=&nbsp;RC 3.7.10 </span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">3&nbsp;=&nbsp;RC 3.8 RTM and Hotfix 1/2/3/4/5 <strong>(This is default value)</strong></span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l0 level2 lfo1"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">4 =&nbsp;RC 3.8 SR and HF6</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Define RC backend compatibility for add-in</span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">ALLUSERS</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB" style="color:black;mso-themecolor:text1;
  mso-ansi-language:EN-GB">1</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Use this property with value &ldquo;1&rdquo; if Add-in is deployed for All users (per machine)</span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">DEFAULT_LOCATION</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoNormal"><span lang="EN-GB" style="color:black;mso-themecolor:text1;
  mso-ansi-language:EN-GB">ID of location tree in RC (e.g. ID of root location is 47)</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">This property is used to set a default location for the first use of ResourceFinder </span></p>
</td>
</tr>
<tr>
<td style="width:139.25pt;border:solid windowtext 1.0pt;border-top:
  none;mso-border-top-alt:solid windowtext .5pt;mso-border-alt:solid windowtext .5pt;
  padding:0in 5.4pt 0in 5.4pt" width="186">
<p class="MsoNormal"><span lang="EN-GB">UPDATE_SETTINGS</span></p>
</td>
<td style="width:209.85pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="280">
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">0: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> OFF. Add-in will not update &ldquo;ResourceCentralURL&rdquo; and &ldquo;RCVersion&rdquo; </span><span lang="VI" style="mso-bidi-font-family:
  Arial;color:black;mso-themecolor:text1;mso-ansi-language:VI">in </span><span style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1">Settings</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI"> file</span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">1: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> both &ldquo;ResourceCentralURL&rdquo; and &ldquo;RCVersion&rdquo; <strong>(This is default value)</strong></span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">2: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> &ldquo;RCVersion&rdquo; </span></p>
<p class="MsoListParagraph" style="margin-left:16.6pt;text-indent:-13.5pt;
  mso-list:l1 level2 lfo2"><!-- [if !supportLists]--><span style="font-family:Symbol;
  mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black;
  mso-themecolor:text1">&middot;<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1">3: The function is turn</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">ed</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> ON, Add-in </span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">sends</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> request to backend web service and update</span><span lang="VI" style="mso-bidi-font-family:Arial;color:black;mso-themecolor:text1;
  mso-ansi-language:VI">s</span><span style="mso-bidi-font-family:Arial;
  color:black;mso-themecolor:text1"> &ldquo;ResourceCentralURL&rdquo;</span></p>
</td>
<td style="width:132.3pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  mso-border-top-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;
  mso-border-alt:solid windowtext .5pt;padding:0in 5.4pt 0in 5.4pt" width="176">
<p class="MsoNormal"><span lang="EN-GB">Control the</span><span lang="VI"> update settings</span><span lang="EN-GB"> function</span><span lang="VI"> in</span><span lang="EN-GB"> work</span><span lang="VI">ing</span><span lang="EN-GB"> with back end web service</span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Create a TRANSFORM file for predefined Add-in settings</h2>
<p class="MsoNormal" style="text-align: justify;"><span class="REMARK" style="background-color: #ffff00;">NOTE</span><span lang="EN-GB"><span style="background-color: #ffff00;">:</span> See <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/497/2/kb0209---how-to-create-a-transform-file">How to create a Transform file</a></strong></span>&nbsp;Knowledge Base article to know how to create a TRANSFORM with ORCA tool.</span></p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Per user mass deployment</h2>
<p>1. Create a TRANSFORM file, and ignore the &ldquo;ALLUSERS&rdquo; property</p>
<p>2. Create a folder and share it with everyone/authenticated users with <strong>READ</strong> permission</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F01.jpg" alt="" width="611" height="476" /></p>
<p>3.&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 12pt;">Copy installer file (.msi) and TRANSFORM file (.mst) into the above shared folder</span></p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;">4.&nbsp;</span><span style="font-size: 12pt; font-family: Calibri, sans-serif;">At the Group Policy Management Editor, right click and select [<strong>Edit&hellip;</strong>], <strong>Group Policy Management Editor</strong>. Select <strong>User Configuration&nbsp;</strong></span><strong style="font-family: Calibri, sans-serif; font-size: 16px;">&rarr;</strong><strong><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">&nbsp;Policies&nbsp;</span></strong><strong style="font-family: Calibri, sans-serif; font-size: 16px;">&rarr;&nbsp;</strong><strong><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">Software Settings&nbsp;</span></strong><strong style="font-family: Calibri, sans-serif; font-size: 16px;">&rarr;&nbsp;</strong><strong><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">Software installation</span></strong></p>
<p><strong><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F02.jpg" alt="" width="611" height="200" /></span></strong></p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">5.&nbsp;</span><span style="font-size: 12pt; font-family: Calibri, sans-serif;">At <strong>Software installation, </strong>right click and click <strong>New</strong>&nbsp;</span><span style="font-size: 12pt; font-family: Calibri, sans-serif;"><strong>&rarr;</strong></span><strong><span style="font-size: 12pt; font-family: Calibri, sans-serif;">&nbsp;</span></strong><span style="font-size: 12pt; font-family: Calibri, sans-serif;"><strong>Package...</strong></span></p>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif;">6.&nbsp;</span><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Browse to folder where add-in file is located and select the <strong>Add-in installer</strong>. Then a popup window appears. Select <strong>Advanced</strong> option&nbsp;</span><span style="font-size: 12pt; font-family: Calibri, sans-serif;"><strong>&rarr;</strong></span><strong><span style="font-size: 12pt; font-family: Calibri, sans-serif;">&nbsp;</span></strong><span style="font-size: 12pt; font-family: Calibri, sans-serif;">Click [<strong>OK]</strong>, a dialog will be shown as in the following figure:</span></p>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F03.jpg" alt="" width="442" height="477" /></span></p>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif;">7.&nbsp;</span><span style="font-family: Calibri, sans-serif; font-size: 12pt;">In the &ldquo;<strong>Deployment</strong>&rdquo; tab, establish as in the following figure:</span></p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F04.jpg" alt="" width="443" height="484" /></span></p>
<p>8. In the &ldquo;<strong>Modifications</strong>&rdquo; tab of the package properties dialog, add the .MST file, then click [<strong>OK</strong>]</p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F05.jpg" alt="" width="441" height="490" /></span></p>
<p>9. Repeat from <strong>step 5</strong> to <strong>step 8</strong> to add Resource Central Add-in 64 bit</p>
<p>10. Back to <strong>Group Policy Management Editor</strong>, at [<strong>your domain</strong>], link the policy you have just created:</p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F06.jpg" alt="" width="638" height="676" /></span></p>
<p>11. After that, right click on that link, select option <strong>Enforced</strong>:</p>
<p><strong style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F07.jpg" alt="" width="606" height="441" /></strong></p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">Click on this policy, at <strong>Security Filtering</strong> panel we can add groups or users which will follow this policy:</span></p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F08.jpg" alt="" width="627" height="537" /></span></p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;">12. By default, GPO is not immediately applied to Domain Users. It is updated every 90 minutes or after rebooting the client machines. If you want the GPO to be applied immediately, run <strong>cmd.exe </strong>on the client machineand execute the following command:&nbsp;<br /></span></p>
<p class="MsoListParagraph" style="margin-bottom: 8.0pt; mso-add-space: auto; text-indent: -.25in; line-height: 107%; mso-list: l0 level1 lfo1;">&nbsp;</p>
<div style="mso-element: para-border-div; border: dotted #A0A0A0 1.0pt; mso-border-alt: dotted #A0A0A0 .75pt; padding: 6.0pt 6.0pt 6.0pt 6.0pt; background: whitesmoke; margin-left: .5in; margin-right: 0in;">
<p class="MsoNormal" style="line-height: 18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border: none; padding: 0in;"><span style="font-family: Consolas; mso-bidi-font-family: 'Courier New'; color: black; mso-themecolor: text1;">gpupdate /force /boot /logoff</span></p>
</div>
<p class="MsoNormal"><span style="background-color: #ffff00;"><span class="REMARK">Note</span>:</span> there is a space between the word and the &ldquo;/&rdquo; character following it.</p>
<p class="MsoNormal">After that, the machine will be logged off.</p>
<p class="MsoNormal">&nbsp;</p>
<h2>Per machine mass deployment</h2>
<p class="MsoNormal">1. Create a TRANSFORM with property &ldquo;ALLUSERS&rdquo; having value being 1</p>
<p>2. Create a folder and share it with everyone/authenticated users with <strong>READ</strong> permission</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F09.jpg" alt="" width="611" height="476" /></p>
<p>3. Copy installer file (.msi) and TRANSFORM file (.mst) into the shared folder</p>
<p>4. At the <strong>Group Policy Management Editor</strong>, right click and select [<strong>Edit&hellip;</strong>], <strong>Group Policy Management Editor</strong>. Select <strong>Computer Configuration &rarr; Policies &rarr; Software Settings &rarr; Software installation</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F10.jpg" alt="" width="611" height="229" /></p>
<p>5. At <strong>Software installation</strong>, right click and click <strong>New &rarr; Package...</strong></p>
<p>6. Browse to folder where add-in file is located, and select the <strong>Add-in installer</strong>. Then a popup window appears. Select <strong>Advanced</strong> option &rarr; Click [<strong>OK</strong>], a dialog will be shown as in the following figure:</p>
<p><span style="font-size: 12pt; font-family: Calibri, sans-serif;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F11.jpg" alt="" width="442" height="477" /></span></p>
<p>7. In the &ldquo;<strong>Deployment</strong>&rdquo; tab, establish as shown in the following figure:</p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F12.jpg" alt="" width="443" height="487" /></span></p>
<p>8. In the &ldquo;<strong>Modifications</strong>&rdquo; tab of the package properties dialog, add the .MST file then click [<strong>OK</strong>]</p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F13.jpg" alt="" width="456" height="501" /></span></p>
<p>9. Repeat from <strong>step 5</strong> to <strong>step 8</strong> to add Resource Central Add-in 64 bit</p>
<p>10. Back to <strong>Group Policy Management</strong>, at [<strong>your domain</strong>], link the policy you have just created:</p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F14.jpg" alt="" width="638" height="676" /></span></p>
<p>11. Then right click on that link, select option <strong>Enforced</strong>:</p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA; mso-no-proof: yes;"><strong><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F15.jpg" alt="" width="607" height="442" /></strong></span></p>
<p>12. Click on this policy, at <strong>Security Filtering</strong> panel we can add groups or users which will follow this policy:</p>
<p><span style="font-family: Calibri, sans-serif; font-size: 12pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20210%20-%20F16.jpg" alt="" width="663" height="568" /></span></p>
<p style="text-align: justify;">13. By default, GPO is not immediately applied to Domain Users. It&rsquo;ll be updated every 90 minutes or after rebooting the client machines. If you want the GPO to be applied immediately, run <strong>cmd.exe</strong> on the client machine and execute the following command:</p>
<div style="mso-element: para-border-div; border: dotted #A0A0A0 1.0pt; mso-border-alt: dotted #A0A0A0 .75pt; padding: 6.0pt 6.0pt 6.0pt 6.0pt; background: whitesmoke; margin-left: .5in; margin-right: 0in;">
<p class="MsoNormal" style="line-height: 18pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border: none; padding: 0in;"><span style="font-family: Consolas; mso-bidi-font-family: 'Courier New'; color: black; mso-themecolor: text1;">gpupdate /force /boot</span></p>
</div>
<p class="MsoNormal" style="margin-left: .5in;"><strong>&nbsp;</strong><span style="background-color: #ffff00;">Note:</span> there is space between the word and the &ldquo;/&rdquo; character following it.</p>
<p>14. Restart client machine to apply the GPO for all users.</p>
<p>&nbsp;</p>
<h3>Validation after deployment</h3>
<ul>
<li>Add-in is loaded into Outlook (My Meetings and ResourceFinder buttons are available in Outlook)</li>
<li>Settings file is deployed to:
<ul>
<li>Per Machine: &ldquo;<em>ProgramData\Add-On Products\Resource Central\Add-in</em>&rdquo; folder with all URL, backend version defined.</li>
<li>Per User: &ldquo;<em>Users\[Logged-in User]\AppData\Local\Add-on Products\Resource Central\Addin</em>&rdquo; folder with all URL, backend version defined</li>
</ul>
</li>
</ul>
<p class="MsoNormal"><span class="REMARK" style="background-color: #ffff00;">Note</span><span lang="EN-GB"><span style="background-color: #ffff00;">:</span> </span><span style="mso-bidi-font-family: 'Segoe UI'; color: black;">In case the Add-In does not get installed, please apply these settings in Group Policy:</span></p>
<p class="MsoListParagraphCxSpFirst" style="mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l0 level1 lfo1; text-autospace: none; margin: 2.0pt 0in 2.0pt .5in;"><!-- [if !supportLists]--><span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;">-<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family: 'Segoe UI'; color: black;">Enable &ldquo;Always wait for the network at computer startup&rdquo; &ndash; if it still does not work after setting this, then</span></p>
<p class="MsoListParagraphCxSpLast" style="mso-add-space: auto; text-align: justify; text-indent: -.25in; mso-list: l0 level1 lfo1; text-autospace: none; margin: 2.0pt 0in 2.0pt .5in;"><!-- [if !supportLists]--><span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;">-<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="mso-bidi-font-family: 'Segoe UI'; color: black;">Enable &ldquo;Startup policy waiting time&rdquo; and set to 120 seconds.</span></p>
<p class="MsoNormal"><span style="mso-bidi-font-family: 'Segoe UI'; color: black;">Additionally, it needs more time to apply the GPO before the user login.&nbsp;</span></p>
<p class="MsoNormal">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC Add-in 4.0</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #94950</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0210</p>
<p class="MsoNormal"><strong>Last updated:</strong>&nbsp;Sep 11<span style="font-family: Calibri, sans-serif; font-size: 12pt;">, 2017</span></p>]]></contents>
<contentstext><![CDATA[This article consists of the following sections: 

 	* Requirements
 	* Create a TRANSFORM file for predefined Add-in settings
 	* Per User mass deployment
 	* Per Machine mass deployment

REQUIREMENTS

Go to SYSTEM REQUIREMENTS
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/56/2/SYSTEM-REQUIREMENT-FOR-RESOURCE-CENTRAL]
page in Add-On Products website to have an overview of System
requirements for Resource Central (RC). 

PREDEFINE ADD-IN CONFIGURATION PROPERTIES

PROPERTY NAME 

VALUE 

NOTE 

RESOURCECENTRAL_URL 

Example: 

http://RCWebServer/ResourceCentral 

URL address of Resource Central backend 

RC_WEB_VERSION 

· 0 = Any version higher than RC 3.8 HF6 

· 1 = RC 3.7 VTC 

· 2 = RC 3.7.10 

· 3 = RC 3.8 RTM and Hotfix 1/2/3/4/5 (THIS IS DEFAULT VALUE) 

· 4 = RC 3.8 SR and HF6 

Define RC backend compatibility for add-in 

ALLUSERS 

1 

Use this property with value "1" if Add-in is deployed for All users
(per machine) 

DEFAULT_LOCATION 

ID of location tree in RC (e.g. ID of root location is 47) 

This property is used to set a default location for the first use of
ResourceFinder 

UPDATE_SETTINGS 

· 0: The function is turned OFF. Add-in will not update
"ResourceCentralURL" and "RCVersion" in Settings file 

· 1: The function is turned ON, Add-in sends request to backend web
service and updates both "ResourceCentralURL" and "RCVersion" (THIS IS
DEFAULT VALUE) 

· 2: The function is turned ON, Add-in sends request to backend web
service and updates "RCVersion" 

· 3: The function is turned ON, Add-in sends request to backend web
service and updates "ResourceCentralURL" 

Control the update settings function in working with back end web
service 

CREATE A TRANSFORM FILE FOR PREDEFINED ADD-IN SETTINGS

NOTE: See HOW TO CREATE A TRANSFORM FILE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/497/2/KB0209---HOW-TO-CREATE-A-TRANSFORM-FILE]
Knowledge Base article to know how to create a TRANSFORM with ORCA
tool. 

PER USER MASS DEPLOYMENT

1. Create a TRANSFORM file, and ignore the "ALLUSERS" property 

2. Create a folder and share it with everyone/authenticated users with
READ permission 

3. Copy installer file (.msi) and TRANSFORM file (.mst) into the above
shared folder 

4. At the Group Policy Management Editor, right click and select
[EDIT…], GROUP POLICY MANAGEMENT EDITOR. Select USER
CONFIGURATION → POLICIES → SOFTWARE SETTINGS → SOFTWARE
INSTALLATION 

5. At SOFTWARE INSTALLATION, right click and click NEW → PACKAGE...


6. Browse to folder where add-in file is located and select the ADD-IN
INSTALLER. Then a popup window appears. Select ADVANCED option
→ Click [OK], a dialog will be shown as in the following figure: 

7. In the "DEPLOYMENT" tab, establish as in the following figure: 

8. In the "MODIFICATIONS" tab of the package properties dialog, add
the .MST file, then click [OK] 

9. Repeat from STEP 5 to STEP 8 to add Resource Central Add-in 64 bit 

10. Back to GROUP POLICY MANAGEMENT EDITOR, at [YOUR DOMAIN], link the
policy you have just created: 

11. After that, right click on that link, select option ENFORCED: 

Click on this policy, at SECURITY FILTERING panel we can add groups or
users which will follow this policy: 

12. By default, GPO is not immediately applied to Domain Users. It is
updated every 90 minutes or after rebooting the client machines. If
you want the GPO to be applied immediately, run CMD.EXE on the client
machineand execute the following command: 

gpupdate /force /boot /logoff 

Note: there is a space between the word and the "/" character
following it. 

After that, the machine will be logged off. 

PER MACHINE MASS DEPLOYMENT

1. Create a TRANSFORM with property "ALLUSERS" having value being 1 

2. Create a folder and share it with everyone/authenticated users with
READ permission 

3. Copy installer file (.msi) and TRANSFORM file (.mst) into the
shared folder 

4. At the GROUP POLICY MANAGEMENT EDITOR, right click and select
[EDIT…], GROUP POLICY MANAGEMENT EDITOR. Select COMPUTER
CONFIGURATION → POLICIES → SOFTWARE SETTINGS → SOFTWARE
INSTALLATION 

5. At SOFTWARE INSTALLATION, right click and click NEW → PACKAGE... 

6. Browse to folder where add-in file is located, and select the
ADD-IN INSTALLER. Then a popup window appears. Select ADVANCED option
→ Click [OK], a dialog will be shown as in the following figure: 

7. In the "DEPLOYMENT" tab, establish as shown in the following
figure: 

8. In the "MODIFICATIONS" tab of the package properties dialog, add
the .MST file then click [OK] 

9. Repeat from STEP 5 to STEP 8 to add Resource Central Add-in 64 bit 

10. Back to GROUP POLICY MANAGEMENT, at [YOUR DOMAIN], link the policy
you have just created: 

11. Then right click on that link, select option ENFORCED: 

12. Click on this policy, at SECURITY FILTERING panel we can add
groups or users which will follow this policy: 

13. By default, GPO is not immediately applied to Domain Users. It'll
be updated every 90 minutes or after rebooting the client machines. If
you want the GPO to be applied immediately, run CMD.EXE on the client
machine and execute the following command: 

gpupdate /force /boot 

 Note: there is space between the word and the "/" character
following it. 

14. Restart client machine to apply the GPO for all users. 

VALIDATION AFTER DEPLOYMENT

 	* Add-in is loaded into Outlook (My Meetings and ResourceFinder
buttons are available in Outlook)

	* Settings file is deployed to: 

 	* Per Machine: "_ProgramDataAdd-On ProductsResource CentralAdd-in_"
folder with all URL, backend version defined.
 	* Per User: "_Users[Logged-in User]AppDataLocalAdd-on
ProductsResource CentralAddin_" folder with all URL, backend version
defined

Note: In case the Add-In does not get installed, please apply these
settings in Group Policy: 

- Enable "Always wait for the network at computer startup" - if it
still does not work after setting this, then 

- Enable "Startup policy waiting time" and set to 120 seconds. 

Additionally, it needs more time to apply the GPO before the user
login. 

PROPERTIES

APPLIES TO: RC Add-in 4.0 

REFERENCE: TFS #94950 

KNOWLEDGE BASE ID: 0210 

LAST UPDATED: Sep 11, 2017]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When you click on any report, the following error shows up:</p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20211%20-%20F01.jpg" alt="" width="664" height="481" /></span></p>
<p class="MsoNormal" style="text-align: justify;">And when you click on [<strong>ResourceFinder</strong>] button, nothing is loaded and a blank page is displayed.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2 style="text-align: justify;">Cause</h2>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-family: verdana, geneva;">The <span style="text-decoration: underline; font-size: 12pt;"><strong><a href="https://support.microsoft.com/en-us/kb/3083185"><span lang="EN-GB">Microsoft update KB3083185</span></a></strong></span> causes error</span>s i<span style="font-family: verdana, geneva;">n some f</span>unctions used by ResourceFinder and reports of Resource Central.</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<h2>Resolution</h2>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Remove the Microsoft update KB3083185 by following these steps:</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Go to Control Panel &rarr; Programs and Features, select &lsquo;View installed updates&rsquo;.</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20211%20-%20F02.jpg" alt="" width="660" height="251" /></p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Select <strong>KB3083185</strong>, right lick and select [<strong>Uninstall</strong>].</p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">More information&nbsp;about actual content of the Microsoft update and consequences of deleting it,&nbsp;can be found by follow<span style="font-family: verdana, geneva;">ing the link <span style="text-decoration: underline;"><strong><span style="font-size: 12pt;"><a href="https://support.microsoft.com/en-us/kb/3083185"><span lang="EN-GB">Microsoft update KB3083185</span></a></span></strong></span><span class="MsoHyperlink"><span lang="EN-GB" style="font-size: 10.0pt;">.</span></span></span></p>
<p class="MsoNormal" style="text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> RC 3.8+</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #99628</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong>&nbsp;0211</p>
<p class="MsoNormal"><strong>Last updated:</strong> November 30, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you click on any report, the following error shows up: 

And when you click on [RESOURCEFINDER] button, nothing is loaded and a
blank page is displayed. 

CAUSE

The MICROSOFT UPDATE KB3083185
[HTTPS://SUPPORT.MICROSOFT.COM/EN-US/KB/3083185] causes errors in some
functions used by ResourceFinder and reports of Resource Central. 

RESOLUTION

Remove the Microsoft update KB3083185 by following these steps: 

Go to Control Panel → Programs and Features, select 'View installed
updates'. 

Select KB3083185, right lick and select [UNINSTALL]. 

More information about actual content of the Microsoft update and
consequences of deleting it, can be found by following the link
MICROSOFT UPDATE KB3083185
[HTTPS://SUPPORT.MICROSOFT.COM/EN-US/KB/3083185]. 

PROPERTIES

APPLIES TO: RC 3.8+ 

REFERENCE: TFS #99628 

KNOWLEDGE BASE ID: 0211 

LAST UPDATED: November 30, 2016]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2><span lang="EN-GB">New design</span></h2>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">The RC 4.0 does not come with a lot of new features. The main change is the new design. The design is modern and will make Resource Central have the look and feel of Office 2016.</span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4.0-1.jpg" alt="" width="645" height="237" /></span></p>
<p>&nbsp;</p>
<h2><span lang="EN-GB">Orders and Messages</span></h2>
<p class="MsoNormal"><span lang="EN-GB">The menu points &lsquo;Orders&rsquo; and &lsquo;Messages&rsquo; are merged into one, called &lsquo;Orders&rsquo;.</span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"> <span lang="EN-GB" style="font-size: 11pt;">In the previous versions, you would see one line per serving in &lsquo;Orders&rsquo; and one line per meeting in &lsquo;Messages&rsquo;. In RC 4.0 you can change between the two views, by using a drop down list.</span></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span lang="EN-GB" style="font-size: 11pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4.0-2.jpg" alt="" width="645" height="165" /></span></span></p>
<p class="MsoNormal"><span lang="EN-GB">You can get a quick view of the order, by expanding it, and if you open it, you can manage all servings in the meeting.</span></p>
<p class="MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
<h2><span lang="EN-GB">Sorting, filtering and resizing columns</span></h2>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span lang="EN-GB" style="font-size: 11pt;"> <span lang="EN-GB" style="font-size: 11pt;">In RC 4.0 you can sort the columns by clicking on the title and you can resize the columns to fit the size of your data. It is also possible to add filters to the columns, making it easier to work with large amounts of data.</span></span></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span lang="EN-GB" style="font-size: 11pt;"><span lang="EN-GB" style="font-size: 11pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4.0-3.jpg" alt="" width="645" height="272" /></span></span></span></p>
<p class="MsoNormal"><span lang="EN-GB">Finally you can configure how many lines you want to have displayed on each page.</span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span lang="EN-GB" style="font-size: 11pt;"><span lang="EN-GB" style="font-size: 11pt;"> <span lang="EN-GB" style="font-size: 11pt;">The sorting, column sizes and items per page are stored, so that you will have the same setup, next time you log in to Resource Central.</span></span></span></span></p>]]></contents>
<contentstext><![CDATA[NEW DESIGN

The RC 4.0 does not come with a lot of new features. The main change
is the new design. The design is modern and will make Resource Central
have the look and feel of Office 2016. 

ORDERS AND MESSAGES

The menu points 'Orders' and 'Messages' are merged into one, called
'Orders'. 

 In the previous versions, you would see one line per serving in
'Orders' and one line per meeting in 'Messages'. In RC 4.0 you can
change between the two views, by using a drop down list. 

You can get a quick view of the order, by expanding it, and if you
open it, you can manage all servings in the meeting. 

SORTING, FILTERING AND RESIZING COLUMNS

 In RC 4.0 you can sort the columns by clicking on the title and you
can resize the columns to fit the size of your data. It is also
possible to add filters to the columns, making it easier to work with
large amounts of data. 

Finally you can configure how many lines you want to have displayed on
each page. 

 The sorting, column sizes and items per page are stored, so that you
will have the same setup, next time you log in to Resource Central.]]></contentstext>
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<contentstext><![CDATA[Administrator Guide for Resource Central ver. 4.0 document revision 19
is available in pdf format below.]]></contentstext>
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<contentstext><![CDATA[Installation Guide for Resource Central ver. 4.0 document revision 08
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<contents><![CDATA[<p>Booking Manager User Guide for Resource Central ver. 4.0 document revision&nbsp;1.0 is available in pdf format below.&nbsp;&nbsp;</p>]]></contents>
<contentstext><![CDATA[Booking Manager User Guide for Resource Central ver. 4.0 document
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<contents><![CDATA[<p>Service Provider Guide for Resource Central ver. 4.0 document revision&nbsp;04 is available in pdf format below.&nbsp;&nbsp;</p>]]></contents>
<contentstext><![CDATA[Service Provider Guide for Resource Central ver. 4.0 document revision
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<contents><![CDATA[<p>User Guide for Resource Central ver.&nbsp;4.0 document revision 06 is available in pdf format below. &nbsp;</p>
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<contentstext><![CDATA[User Guide for Resource Central ver. 4.0 document revision 06 is
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 ]]></contentstext>
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<contentstext><![CDATA[Parameter Guide for Resource Central ver. 4.0 document version 3.64 is
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<contents><![CDATA[<p>Shared Order User&nbsp;Guide for Resource Central ver.&nbsp;4.0 document revision&nbsp;01 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Shared Order User Guide for Resource Central ver. 4.0 document
revision 01 is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Resource Central to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
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<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operating System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows Server 2012 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2012 R2 (FULL) (Extended Support &ndash; see note *)<br />Windows Server 2016 (FULL)<br />Windows Server 2019 (FULL)<br /><br /><strong>Remark:</strong> Operating system is only supported in English language</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>SQL Server</strong><br />Microsoft SQL Server 2012 SP4 (Extended Support &ndash; see note *)<br />Microsoft SQL Server 2014<br />Microsoft SQL Server 2016<br />Microsoft SQL Server 2017 (RC4.0 + 4.1)<br /><br /><strong>Remark:</strong> SQL Server is only supported in English language <br /><br /><strong>Exchange Server</strong><br />Microsoft Exchange Server 2010 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2013 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2016<br />Microsoft Exchange Server 2019<br />Exchange Online Plan 1<br />Exchange Online Plan 2<br />Office 365 Business Essentials<br />Office 365 Business Premium<br />Office 365 Enterprise E1, E3, E4<br />Office 365 Education E1, E3, E4<br />Office 365 Government E1, E3, E4<br /><br /><strong>Remark:</strong> Exchange Online plan with EWS Application support see <span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx">Exchange Online Service Description</a></span><br />These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br /><br /><strong>Other</strong><br />Microsoft .NET Framework version 4.5.1<br /><br /><br /><strong>RealTime Service</strong><br />Resource Central only works in cooperation with our application RealTime Service. For a list of requirements related to this application, please see <span style="text-decoration: underline;"><a title="RealTime Service System requirements" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">RealTime Service System requirements</a></span></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Recommended hardware configuration depends on your company size. Find out minimal hardware requirement in the table below<br /><br /><strong>Small: &lt; 50 users</strong><br />CPU: 2 cores, 2 GHz RAM: 4 GB<br /><br /><strong>Medium: &lt; 500 users</strong><br />CPU: 4 cores, 2-3 GHz RAM: 8 GB<br /><br /><strong>Large: &gt; 500 users</strong><br />CPU: 8 cores, 2-3 GHz RAM: 12+ GB<br /><br /><strong>Remark:</strong> You should have at least 1 GB of free space in the HDD for proper operation. The hardware specifications listed are the minimum required. You may have to increase the hardware capacity as and when the usage of product increases.</span></span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Client Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>Operating system</strong><br /><br />Windows 7 (Extended Support &ndash; see note *)<br />Windows 8.1 (Extended Support &ndash; see note *)<br />Windows 10<br /><br /><strong>Remark:</strong> These are the supported Windows versions confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br /><br /><strong>Browser</strong><br />Google Chrome version 40 and above<br />Microsoft Edge<br />Internet Explorer 11<br /><br /><strong>Outlook Com Add-in </strong><br />Microsoft Outlook 2010 (Extended Support &ndash; see note *)<br />Microsoft Outlook 2013 (32 and 64 bit) (Extended Support &ndash; see note *)<br />Microsoft Outlook 2016 (32 and 64 bit)<br />Microsoft Outlook 2019 (32 and 64 bit)<br />Microsoft Outlook for Windows (Office 365)<br /><br /><br /><strong>Outlook Add-in</strong><br />Microsoft Outlook 2016<br />Microsoft Outlook for Windows (Office 365)<br />Microsoft Outlook 2016 for Mac (OS X v10.10)<br />Microsoft Outlook for Mac (Office 365) (OS X v10.10)<br />Microsoft Outlook 2019<br /><strong>Remark:</strong> The Outlook Add-in is supported by Exchange Server 2013, 2016 and Exchange Online. For further details on support platforms, clients and features please see:<br /><span style="text-decoration: underline;"><a title="KB0255 - Resource Finder Outlook Add-in - Supported versions and features" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/602/83/whats-new-in-resource-central-41-service-release-2">KB0255 - Resource Finder Outlook Add-in - Supported versions and feature</a></span><br /><br /><strong>Other</strong><br />Microsoft .NET Framework 4.5.1</span></span></p>
</td>
</tr>
</tbody>
</table>
<p><strong>Product support Lifecycle policy<br /></strong> Product support Lifecycle policy for&nbsp;Resource Central &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral">here</a></span></p>
<p><strong>* Extended Support<br /></strong> Add-On Products offers Extended support to clients using certain &ldquo;Out of Mainstream Support&rdquo; Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.</p>
<p>Whenever Add-On Products releases a new &lsquo;major release&rsquo; (like version 7.0 &gt; version 7.1 or version 7.1 &gt; version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span>.</p>
<p>If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support &ndash; just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>
<p>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Resource Central to work properly 

SERVER COMPONENTS 		REQUIREMENT

Operating System 

Windows Server 2012 (FULL) (Extended Support - see note *)
Windows Server 2012 R2 (FULL) (Extended Support - see note *)
Windows Server 2016 (FULL)
Windows Server 2019 (FULL)

REMARK: Operating system is only supported in English language 

Software 

SQL SERVER
Microsoft SQL Server 2012 SP4 (Extended Support - see note *)
Microsoft SQL Server 2014
Microsoft SQL Server 2016
Microsoft SQL Server 2017 (RC4.0 + 4.1)

REMARK: SQL Server is only supported in English language 

EXCHANGE SERVER
Microsoft Exchange Server 2010 (Extended Support - see note *)
Microsoft Exchange Server 2013 (Extended Support - see note *)
Microsoft Exchange Server 2016
Microsoft Exchange Server 2019
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

REMARK: Exchange Online plan with EWS Application support see Exchange
Online Service Description
[https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx]
These are the supported Exchange Servers confirmed by Add-On Products,
but other editions will often also work. So do not hesitate to contact
Add-on Products so we can clarify if your environment needs are
supported.

OTHER
Microsoft .NET Framework version 4.5.1

REALTIME SERVICE
Resource Central only works in cooperation with our application
RealTime Service. For a list of requirements related to this
application, please see RealTime Service System requirements
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service]


Hardware 

Recommended hardware configuration depends on your company size. Find
out minimal hardware requirement in the table below

SMALL: < 50 USERS
CPU: 2 cores, 2 GHz RAM: 4 GB

MEDIUM: < 500 USERS
CPU: 4 cores, 2-3 GHz RAM: 8 GB

LARGE: > 500 USERS
CPU: 8 cores, 2-3 GHz RAM: 12+ GB

REMARK: You should have at least 1 GB of free space in the HDD for
proper operation. The hardware specifications listed are the minimum
required. You may have to increase the hardware capacity as and when
the usage of product increases. 

CLIENT COMPONENTS 		REQUIREMENT

Software 

OPERATING SYSTEM

Windows 7 (Extended Support - see note *)
Windows 8.1 (Extended Support - see note *)
Windows 10

REMARK: These are the supported Windows versions confirmed by Add-On
Products, but other editions will often also work. So do not hesitate
to contact Add-on Products so we can clarify if your environment needs
are supported.

BROWSER
Google Chrome version 40 and above
Microsoft Edge
Internet Explorer 11

OUTLOOK COM ADD-IN 
Microsoft Outlook 2010 (Extended Support - see note *)
Microsoft Outlook 2013 (32 and 64 bit) (Extended Support - see note *)
Microsoft Outlook 2016 (32 and 64 bit)
Microsoft Outlook 2019 (32 and 64 bit)
Microsoft Outlook for Windows (Office 365)

OUTLOOK ADD-IN
Microsoft Outlook 2016
Microsoft Outlook for Windows (Office 365)
Microsoft Outlook 2016 for Mac (OS X v10.10)
Microsoft Outlook for Mac (Office 365) (OS X v10.10)
Microsoft Outlook 2019
REMARK: The Outlook Add-in is supported by Exchange Server 2013, 2016
and Exchange Online. For further details on support platforms, clients
and features please see:
KB0255 - Resource Finder Outlook Add-in - Supported versions and
feature
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/602/83/whats-new-in-resource-central-41-service-release-2]

OTHER
Microsoft .NET Framework 4.5.1 

Product support Lifecycle policy
 Product support Lifecycle policy for Resource Central can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral]


* Extended Support
 Add-On Products offers Extended support to clients using certain "Out
of Mainstream Support" Microsoft products with our software. This
allows you to retain support access for your Add-On Products software
while continuing to use older Microsoft products. 

Whenever Add-On Products releases a new 'major release' (like version
7.0 > version 7.1 or version 7.1 > version 8.0), we will update our
system requirements for the product to only contain Microsoft platform
products versions, which are in Microsoft Mainstream support. See
Microsoft Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search]. 

If you use a Microsoft product which has ended its mainstream support,
you may still be able to be covered by our support - just purchase
extended support for the Add-On Products product in question. For more
information, please contact your reseller or us directly by sending an
email by clicking here. 

.]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2><strong>Forms - Not storing updates in forms</strong></h2>
<p>Updating Forms will not have effect on the backend order form used by service providers</p>
<p>Result: Service Provider cannot&nbsp;change an order as the buttons&nbsp;"Update" and "Update and send email" will not respond.</p>
<p><span style="font-family: verdana,geneva;"><strong>Workaround:</strong>&nbsp;Do not do change in order forms until next release. If you already have&nbsp;an issue with your forms&nbsp;on Hotfix 1 please do contact Support for assistance. We will decommision Resource Central 4.1 Hotfix 1 to make sure that no customer will face this issue.</span></p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Fix found and will be released with Service Release 3.</span></p>
<hr />
<p>&nbsp;</p>
<h2><strong>Mac Outlook Add-In&nbsp;- Not loading resources</strong></h2>
<p>When creating a new meeting with no attendees or rooms added, the resource list will not load when opening the Outlook Add-In.</p>
<p>This is due to a&nbsp;bug in the Microsoft Outlook Add-In API occuring in latest update for the Mac platform.</p>
<p>We have tested pre-release version of the API, where this is fixed.</p>
<p><span style="font-family: verdana,geneva;"><strong>Workaround:</strong>&nbsp;E.g. add your attendees before opening the Resource Finder Outlook Add-in for Mac to load the list of resources correctly</span></p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Awaiting MS fix of bug with new release</span></p>
<hr />
<p>&nbsp;</p>
<h2><strong>Installation issue - Malformed Html in Forms</strong></h2>
<p>The issue can occur if Resource Central contain Forms with malformed Html as a result of manual changes directly in the source code of the form. This impacts the upgrade process to Hotfix 1. It&nbsp;is&nbsp;a problem with older forms created on Resource Central 3.8 or older. In the older HTML editor end tags was not automatically inserted if forgotten by the person changing the html. This can&nbsp;happen by using other editors not making sure, that the syntax is well-formed with end tags and the html is then saved from the source code view.</p>
<p><span style="font-family: verdana,geneva;"><strong>Workaround:</strong>&nbsp;When having Forms&nbsp;with malformed html&nbsp;a way to ensure consistancy is to go to each form in the 4.0 version before upgrading to 4.1 HF1 and&nbsp;press save on each form. If&nbsp;you are upgrading from e.g. 3.7 or 3.8,&nbsp;first install 4.0 and save the forms and then upgrade to Hotfix 1. 4.0&nbsp;Hotfix 7&nbsp;can be downloaded from the website or maintenance portal.&nbsp;</span></p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Hotfix 1 Package will be available through support only&nbsp;to ensure awareness of potential issue throught out July. Later versions of Resource Central will include a check of existing forms during installation process.</span></p>
<hr />
<p>&nbsp;</p>
<h2><strong>Error displayed in Sync Exch. Status</strong></h2>
<p>An error is show in Sync Exch. Status column in Back end Resource View after upgrade of Resource Central and Realtime Service. When you upgrade an existing Resource Central installation to 4.1 Service Release 1, then a new service (Resource Central Permission Service) is added. This service does not have a valid configuration by default, and lacks the DB connection set for the existing RC installation.</p>
<p><span style="font-family: verdana,geneva;"><strong>Workaround:</strong>&nbsp;The solution is to open Resource Central configuration tool, and configure the db connection for this service</span></p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Solved in Service Release 2</span>.</p>
<hr />
<p>&nbsp;&nbsp;</p>
<h2><strong>Resource info not moved to meeting invite</strong></h2>
<p>In RC 4.0 Hotfix 5 the parameter meetinginvite.resourceinfo.enable is defect so resource&nbsp;information is not transfered to the meeting invite body.</p>
<p><span style="font-family: verdana,geneva;"><strong>Workaround:</strong>&nbsp; Install the file resourceinfo.asmx in into "C:\inetpub\wwwroot\ResourceCentral\Webservice". The file can be downloaded from <a href="https://filetransfer.add-on.com/link/H1hgiprHrdI7ZBVj5LxexG">https://filetransfer.add-on.com/link/H1hgiprHrdI7ZBVj5LxexG</a>. </span></p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Fixed in&nbsp;RC4.0 Hotfix 6, RC4.1 Service Release 1</span>.</p>
<p><strong>Reference:</strong>&nbsp;#179849</p>
<hr />
<p>&nbsp;</p>
<h2><strong>Upgrade issue: Affecting customers utilizing SQL 2012 and SQL 2012R2</strong></h2>
<p>When upgrading to the latest build HF4, customers using the above SQL platforms will experience the below issue.</p>
<p class="MsoNormal">&ldquo;Error: Incorrect syntax near 'INDEX'. If this is intended as a part of a table hint, A WITH keyword and parenthesis are now required.&rdquo;</p>
<p>The issue is not critical as this is only an index cannot be created.&nbsp;Its purpose is to improve the performance&nbsp;of the solution.</p>
<p><span style="font-family: verdana,geneva;"><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Solved in Version 4.0.0009.0024 Hotfix 4 update</span>.</span></p>
<p>&nbsp;</p>
<hr />
<p>&nbsp;</p>
<h2><strong>Change reservation email on new order</strong></h2>
<p>For tentative&nbsp;appointments,&nbsp;RealTime Service&nbsp;sometimes makes a double push notification from Exchange to Resource Central. This results in an extra&nbsp;changed reservation to organizer and service provider&nbsp;when&nbsp;making&nbsp;a new order or when&nbsp;Tentative.sofflow=1 and&nbsp;organizer does not include a shared order in the new order.</p>
<p><span style="font-family: verdana,geneva;"><strong>Workaround:</strong>&nbsp;None</span></p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Under investigation in Realtime Service</span>.</p>
<p><strong>Reference:</strong>&nbsp;#170176</p>
<hr />
<p>&nbsp;</p>
<h2><strong>Resource Finder - Out of Memory error</strong></h2>
<p>For some&nbsp;On-Premise users on Outlook 2013 &amp; 2016 32 bit,&nbsp;Resource Finder&nbsp;is&nbsp;terminated before it opens.&nbsp;A warning on an "Out of memory"&nbsp;error is presented either as a&nbsp;dialogue or in the event viewer.</p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Solved. Improvements to the error is released in Addin version 4.00.0137. Over a longer period, the&nbsp;</span>Addin has been test at&nbsp;different customers, who experienced this error. The&nbsp;error has not&nbsp;occurred again.</p>
<p><strong>Reference:</strong>&nbsp;#149840, 161268, 161336</p>
<hr />
<p>&nbsp;</p>
<h2><strong>Buffer time on Virtual resources not working</strong></h2>
<p>Buffer time on Virtual resources does not work in RC4.0</p>
<p><strong>Workaround:</strong>&nbsp;None</p>
<p><strong>Status:</strong>&nbsp;Solved in&nbsp;RC4.0 Hotfix 3</p>
<p><strong>Reference:</strong>&nbsp;#<span lang="EN-GB">150440</span></p>
<hr />
<h2><strong>Not able to use SSO (Single sign-on)</strong></h2>
<p>Using Active Directory authentication for automatic login to Resource Central backend does currently not work.</p>
<p><strong>Workaround:</strong>&nbsp;None</p>
<p><strong>Status:</strong>&nbsp;Solved in&nbsp;RC4.0 Service Release 3</p>
<p><strong>Reference:</strong>&nbsp;#<span lang="EN-GB">118431</span></p>
<hr />
<h2><strong>Customized reports</strong></h2>
<p>Customers with such reports can subscribe to our Custom Report Maintenance Program. A subscription guarantee that the reports by default are validated to work on newer Resource Central service releases and major upgrades.</p>
<p>Customers without a subscription are welcome to contact Add-On products support for further information or to order an analysis of your reports.</p>
<hr />
<h2><strong>Booking of Virtual Resources&nbsp;or Shared Order Form&nbsp;with Exchange delegate is not supported for multiple resources.</strong></h2>
<p>Having a virtual resource where one or more of the child resources have an Exchange delegate is not supported.</p>
<p><strong>Status:</strong> Solved in 3.8 SR2 and&nbsp;4.0 SR2</p>
<p><strong>Reference:</strong> #68943.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[FORMS - NOT STORING UPDATES IN FORMS

Updating Forms will not have effect on the backend order form used by
service providers 

Result: Service Provider cannot change an order as the buttons
"Update" and "Update and send email" will not respond. 

WORKAROUND: Do not do change in order forms until next release. If you
already have an issue with your forms on Hotfix 1 please do contact
Support for assistance. We will decommision Resource Central 4.1
Hotfix 1 to make sure that no customer will face this issue. 

STATUS: Fix found and will be released with Service Release 3. 
-------------------------

MAC OUTLOOK ADD-IN - NOT LOADING RESOURCES

When creating a new meeting with no attendees or rooms added, the
resource list will not load when opening the Outlook Add-In. 

This is due to a bug in the Microsoft Outlook Add-In API occuring in
latest update for the Mac platform. 

We have tested pre-release version of the API, where this is fixed. 

WORKAROUND: E.g. add your attendees before opening the Resource Finder
Outlook Add-in for Mac to load the list of resources correctly 

STATUS: Awaiting MS fix of bug with new release 
-------------------------

INSTALLATION ISSUE - MALFORMED HTML IN FORMS

The issue can occur if Resource Central contain Forms with malformed
Html as a result of manual changes directly in the source code of the
form. This impacts the upgrade process to Hotfix 1. It is a problem
with older forms created on Resource Central 3.8 or older. In the
older HTML editor end tags was not automatically inserted if forgotten
by the person changing the html. This can happen by using other
editors not making sure, that the syntax is well-formed with end tags
and the html is then saved from the source code view. 

WORKAROUND: When having Forms with malformed html a way to ensure
consistancy is to go to each form in the 4.0 version before upgrading
to 4.1 HF1 and press save on each form. If you are upgrading from e.g.
3.7 or 3.8, first install 4.0 and save the forms and then upgrade to
Hotfix 1. 4.0 Hotfix 7 can be downloaded from the website or
maintenance portal. 

STATUS: Hotfix 1 Package will be available through support only to
ensure awareness of potential issue throught out July. Later versions
of Resource Central will include a check of existing forms during
installation process. 
-------------------------

ERROR DISPLAYED IN SYNC EXCH. STATUS

An error is show in Sync Exch. Status column in Back end Resource View
after upgrade of Resource Central and Realtime Service. When you
upgrade an existing Resource Central installation to 4.1 Service
Release 1, then a new service (Resource Central Permission Service) is
added. This service does not have a valid configuration by default,
and lacks the DB connection set for the existing RC installation. 

WORKAROUND: The solution is to open Resource Central configuration
tool, and configure the db connection for this service 

STATUS: Solved in Service Release 2. 
-------------------------

RESOURCE INFO NOT MOVED TO MEETING INVITE

In RC 4.0 Hotfix 5 the parameter meetinginvite.resourceinfo.enable is
defect so resource information is not transfered to the meeting invite
body. 

WORKAROUND: Install the file resourceinfo.asmx in into
"C:inetpubwwwrootResourceCentralWebservice". The file can be
downloaded from
https://filetransfer.add-on.com/link/H1hgiprHrdI7ZBVj5LxexG
[https://filetransfer.add-on.com/link/H1hgiprHrdI7ZBVj5LxexG]. 

STATUS: Fixed in RC4.0 Hotfix 6, RC4.1 Service Release 1. 

REFERENCE: #179849 
-------------------------

UPGRADE ISSUE: AFFECTING CUSTOMERS UTILIZING SQL 2012 AND SQL 2012R2

When upgrading to the latest build HF4, customers using the above SQL
platforms will experience the below issue. 

"Error: Incorrect syntax near 'INDEX'. If this is intended as a part
of a table hint, A WITH keyword and parenthesis are now required." 

The issue is not critical as this is only an index cannot be created.
Its purpose is to improve the performance of the solution. 

STATUS: Solved in Version 4.0.0009.0024 Hotfix 4 update. 

-------------------------

CHANGE RESERVATION EMAIL ON NEW ORDER

For tentative appointments, RealTime Service sometimes makes a double
push notification from Exchange to Resource Central. This results in
an extra changed reservation to organizer and service provider when
making a new order or when Tentative.sofflow=1 and organizer does not
include a shared order in the new order. 

WORKAROUND: None 

STATUS: Under investigation in Realtime Service. 

REFERENCE: #170176 
-------------------------

RESOURCE FINDER - OUT OF MEMORY ERROR

For some On-Premise users on Outlook 2013 & 2016 32 bit, Resource
Finder is terminated before it opens. A warning on an "Out of memory"
error is presented either as a dialogue or in the event viewer. 

STATUS: Solved. Improvements to the error is released in Addin version
4.00.0137. Over a longer period, the Addin has been test at different
customers, who experienced this error. The error has not occurred
again. 

REFERENCE: #149840, 161268, 161336 
-------------------------

BUFFER TIME ON VIRTUAL RESOURCES NOT WORKING

Buffer time on Virtual resources does not work in RC4.0 

WORKAROUND: None 

STATUS: Solved in RC4.0 Hotfix 3 

REFERENCE: #150440 
-------------------------

NOT ABLE TO USE SSO (SINGLE SIGN-ON)

Using Active Directory authentication for automatic login to Resource
Central backend does currently not work. 

WORKAROUND: None 

STATUS: Solved in RC4.0 Service Release 3 

REFERENCE: #118431 
-------------------------

CUSTOMIZED REPORTS

Customers with such reports can subscribe to our Custom Report
Maintenance Program. A subscription guarantee that the reports by
default are validated to work on newer Resource Central service
releases and major upgrades. 

Customers without a subscription are welcome to contact Add-On
products support for further information or to order an analysis of
your reports. 
-------------------------

BOOKING OF VIRTUAL RESOURCES OR SHARED ORDER FORM WITH EXCHANGE
DELEGATE IS NOT SUPPORTED FOR MULTIPLE RESOURCES.

Having a virtual resource where one or more of the child resources
have an Exchange delegate is not supported. 

STATUS: Solved in 3.8 SR2 and 4.0 SR2 

REFERENCE: #68943. 

 ]]></contentstext>
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<contents><![CDATA[<h5>&nbsp;</h5>
<h2>Service Account&nbsp;</h2>
<table border="10" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td><strong>&nbsp;No.</strong></td>
<td><strong>Check list</strong></td>
<td><strong>References</strong></td>
</tr>
<tr>
<td>1</td>
<td>Create a service account (our suggestion is <strong>RCadmin</strong>) in Active Directory</td>
<td>
<ul>
<li><strong>RCadmin</strong> needs to have a mailbox</li>
<li><strong>RCadmin</strong> is not allowed to be hidden in the Global Address List</li>
<li>Make <strong>RCadmin</strong> a member of local administrators group on the RC Web Server</li>
</ul>
</td>
</tr>
<tr>
<td>2</td>
<td>Configure impersonation for <strong>RCadmin</strong> account&nbsp;</td>
<td>Refer to <span style="text-decoration: underline;"><strong><a href="https://msdn.microsoft.com/en-us/library/office/dn722376(v=exchg.150).aspx"><span lang="EN-GB">this article</span></a></strong></span> to know how to configure impersonation.</td>
</tr>
</tbody>
</table>
<h2>&nbsp;</h2>
<h2>Resource Central (RC)&nbsp;</h2>
<table border="10" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td><strong>&nbsp;No.</strong></td>
<td><strong>Check list</strong></td>
<td><strong>References</strong></td>
</tr>
<tr>
<td>1</td>
<td>Prepare server</td>
<td>Refer to <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/508/2/system-requirements-for-resource-central"><span lang="EN-GB">this article</span></a></strong></span> for more details.</td>
</tr>
<tr>
<td>2</td>
<td>Enable required roles and features on the new server</td>
<td>
<p>Under Web Server</p>
<p>Under Management Tools: <br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Console<br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Scripts and Tools</p>
<p>Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Common http Features:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Static Content<br /> <br /> Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Application Development:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .net Extensibility 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ASP.NET 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Extensions<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Filters</p>
</td>
</tr>
<tr>
<td>3</td>
<td>Resource and facility mailboxes</td>
<td>All the resource and facility mailboxes should be added to a distribution list.</td>
</tr>
<tr>
<td>4</td>
<td>Install pre-requisite softwares</td>
<td>
<p>Microsoft SQL Server</p>
<p>Information about Microsoft SQL Server is available <span style="text-decoration: underline;"><strong><a href="http://www.microsoft.com/sql/default.mspx">here</a></strong></span>.</p>
<p>Note</p>
<ul>
<li>The SQL server should be in mixed mode (Windows Authentication and SQL Server Authentication).</li>
<li>SQL account must have sysadmin rights.</li>
<li>We support SQL 2014, SQL 2016 and SQL 2017.</li>
<li>SQL 2012 is in extended support.</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>RealTime Service (RTS)&nbsp;</h2>
<table border="10" width="700" cellspacing="20" cellpadding="20">
<tbody>
<tr>
<td><strong>&nbsp;No.</strong></td>
<td>
<p><strong>Check list</strong></p>
</td>
<td>
<p><strong>References</strong></p>
</td>
</tr>
<tr>
<td>
<p>1</p>
</td>
<td>
<p>Prepare server</p>
</td>
<td>
<p>Refer to <span style="text-decoration: underline;"><strong><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">this article</a></strong></span>&nbsp;for more details.</p>
</td>
</tr>
<tr>
<td>
<p>2</p>
</td>
<td>
<p>Install prerequisites</p>
</td>
<td>
<p>Refer to <span style="text-decoration: underline;"><strong><a href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/102/1/realtime-service-6-installation-guide">RTS Installation Guide</a></strong></span>&nbsp;for more details.</p>
</td>
</tr>
<tr>
<td>
<p>3</p>
</td>
<td>
<p>Enable firewall exceptions</p>
</td>
<td>
<p>Refer to this <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/292/1/kb0126---inbound-and-outbound-realtime-service-rts-ports-and-needed-ip-addresses">article</a></strong></span> for more details.</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2 style="color: #0264b2;">Properties</h2>
<p><strong>Applies to:</strong> RC 4.0</p>
<p><strong>Reference</strong>: TFS #118244;&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 12pt;">188840</span></p>
<p><strong>Knowledge base ID</strong>: 0212</p>
<p><strong>Last updated:</strong>&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 12pt;">Jan 29, 2019</span></p>]]></contents>
<contentstext><![CDATA[ 

SERVICE ACCOUNT 

 		 NO.
 		CHECK LIST
 		REFERENCES

 		1
 		Create a service account (our suggestion is RCADMIN) in Active
Directory

 	* RCADMIN needs to have a mailbox
 	* RCADMIN is not allowed to be hidden in the Global Address List
 	* Make RCADMIN a member of local administrators group on the RC Web
Server

 		2
 		Configure impersonation for RCADMIN account 
 		Refer to THIS ARTICLE
[HTTPS://MSDN.MICROSOFT.COM/EN-US/LIBRARY/OFFICE/DN722376(V=EXCHG.150).ASPX]
to know how to configure impersonation.

 

RESOURCE CENTRAL (RC) 

 		 NO.
 		CHECK LIST
 		REFERENCES

 		1
 		Prepare server
 		Refer to THIS ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/508/2/SYSTEM-REQUIREMENTS-FOR-RESOURCE-CENTRAL]
for more details.

 		2
 		Enable required roles and features on the new server

Under Web Server 

Under Management Tools: 
 IIS Management Console
 IIS Management Scripts and Tools 

Under Web Server
 Under Common http Features:
 Static Content

 Under Web Server
 Under Application Development:
 .net Extensibility 4.5
 ASP.NET 4.5
 ISAPI Extensions
 ISAPI Filters 

 		3
 		Resource and facility mailboxes
 		All the resource and facility mailboxes should be added to a
distribution list.

 		4
 		Install pre-requisite softwares

Microsoft SQL Server 

Information about Microsoft SQL Server is available HERE
[HTTP://WWW.MICROSOFT.COM/SQL/DEFAULT.MSPX]. 

Note 

 	* The SQL server should be in mixed mode (Windows Authentication and
SQL Server Authentication).
 	* SQL account must have sysadmin rights.
 	* We support SQL 2014, SQL 2016 and SQL 2017.
 	* SQL 2012 is in extended support.

REALTIME SERVICE (RTS) 

 		 NO.

CHECK LIST 

REFERENCES 

1 

Prepare server 

Refer to THIS ARTICLE
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/54/1/SYSTEM-REQUIREMENT-FOR-REALTIME-SERVICE]
for more details. 

2 

Install prerequisites 

Refer to RTS INSTALLATION GUIDE
[HTTP://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/102/1/REALTIME-SERVICE-6-INSTALLATION-GUIDE]
for more details. 

3 

Enable firewall exceptions 

Refer to this ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/292/1/KB0126---INBOUND-AND-OUTBOUND-REALTIME-SERVICE-RTS-PORTS-AND-NEEDED-IP-ADDRESSES]
for more details. 

PROPERTIES

APPLIES TO: RC 4.0 

REFERENCE: TFS #118244; 188840 

KNOWLEDGE BASE ID: 0212 

LAST UPDATED: Jan 29, 2019]]></contentstext>
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<contents><![CDATA[<h2>Service Account&nbsp;</h2>
<table border="1" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td style="text-align: justify;">
<h4 style="text-align: center;"><strong>&nbsp;No.</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>Check list</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>References</strong></h4>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p style="text-align: center;">1</p>
</td>
<td style="text-align: left;">
<p>Create a service account (our suggestion is <strong>RCadmin</strong>) in O365 Cloud admin interface</p>
</td>
<td style="text-align: left;">
<ul>
<li><strong>RCadmin</strong> needs to have a mailbox</li>
<li><strong>RCadmin</strong> is not allowed to be hidden in the Global Address List</li>
<li><strong>RCadmin </strong>must be added to the &ldquo;Global administrator&rdquo; group in O365 (this right can be removed after configuration) or it can be added to these two roles &ldquo;Application Administrator&rdquo; and &ldquo;Privileged Role Administrator&rdquo;</li>
</ul>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p style="text-align: center;">2</p>
</td>
<td style="text-align: left;">
<p>Configure impersonation for <strong>RCadmin</strong> account</p>
</td>
<td style="text-align: left;">
<p>Refer to <span style="text-decoration: underline;"><strong><a href="https://msdn.microsoft.com/en-us/library/office/dn722376(v=exchg.150).aspx">this article</a></strong></span> to know how to configure impersonation.</p>
</td>
</tr>
</tbody>
</table>
<h2>&nbsp;</h2>
<h2>Resource Central (RC)&nbsp;</h2>
<table border="1" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td style="text-align: justify;">
<h4><strong>&nbsp;No.</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>Check list</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>References</strong></h4>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>1</p>
</td>
<td style="text-align: justify;">
<p>Prepare server</p>
</td>
<td style="text-align: justify;">
<p>Refer to <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/508/2/system-requirements-for-resource-central">this article</a></strong></span> for more details.</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>2</p>
</td>
<td style="text-align: justify;">
<p>Enable required roles and features on the new server</p>
</td>
<td style="text-align: justify;">
<p>Under Web Server</p>
<p>Under Management Tools:<br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Console<br /> &nbsp;&nbsp;&nbsp;&nbsp; IIS Management Scripts and Tools</p>
<p>Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Common http Features:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Static Content<br /> <br /> Under Web Server<br /> &nbsp;&nbsp;&nbsp;&nbsp; Under Application Development:<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .net Extensibility 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ASP.NET 4.5<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Extensions<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISAPI Filters</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>3</p>
</td>
<td style="text-align: justify;">
<p>Resource and facility mailboxes</p>
</td>
<td style="text-align: justify;">
<p>All the resource and facility mailboxes should be added to a distribution list.</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>4</p>
</td>
<td style="text-align: justify;">
<p>Install pre-requisite softwares</p>
</td>
<td style="text-align: justify;">
<p><strong>Microsoft SQL Server</strong></p>
<p>Information about Microsoft SQL Server is available <span style="text-decoration: underline;"><strong><a href="http://www.microsoft.com/sql/default.mspx">here</a></strong></span>.</p>
<p>Note</p>
<ul>
<li>The SQL server should be in mixed mode (Windows Authentication and SQL Server Authentication).</li>
<li>SQL account must have sysadmin rights.</li>
<li>We support SQL 2014, SQL 2016, and SQL 2017.</li>
<li>SQL 2012 is in extended support.</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>RealTime Service (RTS)&nbsp;</h2>
<table border="1" cellspacing="5" cellpadding="5">
<tbody>
<tr>
<td style="text-align: justify;">
<h4><strong>No.</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>Checklist</strong></h4>
</td>
<td style="text-align: justify;">
<h4><strong>References</strong></h4>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>1</p>
</td>
<td style="text-align: justify;">
<p>Prepare server</p>
</td>
<td style="text-align: justify;">
<p>Refer to <span style="text-decoration: underline;"><strong><a href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/102/1/realtime-service-6-installation-guide">RTS Installation Guide</a></strong></span> for more details.</p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>2</p>
</td>
<td style="text-align: justify;">
<p>Check your platform</p>
</td>
<td style="text-align: justify;">
<p>Supported platforms are as follows:</p>
<ul>
<li>O365 Business Essentials</li>
<li>O365&nbsp;Business Premium</li>
<li>O365&nbsp;Enterprise E1</li>
<li>O365&nbsp;Education E1</li>
<li>O365&nbsp;Government E1</li>
<li>O365&nbsp;Enterprise E3</li>
<li>O365&nbsp;Education E3</li>
<li>O365&nbsp;Government E3</li>
<li>O365&nbsp;Enterprise E4</li>
<li>O365&nbsp;Education E4</li>
<li>O365&nbsp;Government E4</li>
</ul>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>3</p>
</td>
<td style="text-align: justify;">
<p>Install prerequisites</p>
</td>
<td style="text-align: justify;">
<p>AzureAD needs to be installed</p>
<p>Run Install-Module AzureAD in PowerShell</p>
<p>Refer to this article for more details:</p>
<p><span style="text-decoration: underline;"><strong><a href="https://docs.microsoft.com/en-us/powershell/azure/active-directory/install-adv2?view=azureadps-2.0">https://docs.microsoft.com/en-us/powershell/azure/active-directory/install-adv2?view=azureadps-2.0</a></strong></span></p>
<p>For more information, see this article:</p>
<p><span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/580/1/kb0124---register-service-principal-in-azure-ad-when-used-with-office-365">https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/580/1/kb0124---register-service-principal-in-azure-ad-when-used-with-office-365</a></strong></span></p>
</td>
</tr>
<tr>
<td style="text-align: justify;">
<p>4</p>
</td>
<td style="text-align: justify;">
<p>Enable firewall exceptions</p>
</td>
<td style="text-align: justify;">
<p>Refer to this <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/292/1/kb0126---inbound-and-outbound-realtime-service-rts-ports-and-needed-ip-addresses">article</a></strong></span> for more details.</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to: </strong>RC 4.0</p>
<p><strong>Reference</strong>: TFS #118244;&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 12pt;">188840</span></p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0213</p>
<p class="MsoNormal"><strong>Last updated:</strong>&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 12pt;">Jan 29, 2019</span></p>]]></contents>
<contentstext><![CDATA[SERVICE ACCOUNT 

 NO.

CHECK LIST

REFERENCES

1 

Create a service account (our suggestion is RCADMIN) in O365 Cloud
admin interface 

 	* RCADMIN needs to have a mailbox
 	* RCADMIN is not allowed to be hidden in the Global Address List
 	* RCADMIN must be added to the "Global administrator" group in O365
(this right can be removed after configuration) or it can be added to
these two roles "Application Administrator" and "Privileged Role
Administrator"

2 

Configure impersonation for RCADMIN account 

Refer to THIS ARTICLE
[HTTPS://MSDN.MICROSOFT.COM/EN-US/LIBRARY/OFFICE/DN722376(V=EXCHG.150).ASPX]
to know how to configure impersonation. 

 

RESOURCE CENTRAL (RC) 

 NO.

CHECK LIST

REFERENCES

1 

Prepare server 

Refer to THIS ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/508/2/SYSTEM-REQUIREMENTS-FOR-RESOURCE-CENTRAL]
for more details. 

2 

Enable required roles and features on the new server 

Under Web Server 

Under Management Tools:
 IIS Management Console
 IIS Management Scripts and Tools 

Under Web Server
 Under Common http Features:
 Static Content

 Under Web Server
 Under Application Development:
 .net Extensibility 4.5
 ASP.NET 4.5
 ISAPI Extensions
 ISAPI Filters 

3 

Resource and facility mailboxes 

All the resource and facility mailboxes should be added to a
distribution list. 

4 

Install pre-requisite softwares 

MICROSOFT SQL SERVER 

Information about Microsoft SQL Server is available HERE
[HTTP://WWW.MICROSOFT.COM/SQL/DEFAULT.MSPX]. 

Note 

 	* The SQL server should be in mixed mode (Windows Authentication and
SQL Server Authentication).
 	* SQL account must have sysadmin rights.
 	* We support SQL 2014, SQL 2016, and SQL 2017.
 	* SQL 2012 is in extended support.

REALTIME SERVICE (RTS) 

NO.

CHECKLIST

REFERENCES

1 

Prepare server 

Refer to RTS INSTALLATION GUIDE
[HTTP://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/102/1/REALTIME-SERVICE-6-INSTALLATION-GUIDE]
for more details. 

2 

Check your platform 

Supported platforms are as follows: 

 	* O365 Business Essentials
 	* O365 Business Premium
 	* O365 Enterprise E1
 	* O365 Education E1
 	* O365 Government E1
 	* O365 Enterprise E3
 	* O365 Education E3
 	* O365 Government E3
 	* O365 Enterprise E4
 	* O365 Education E4
 	* O365 Government E4

3 

Install prerequisites 

AzureAD needs to be installed 

Run Install-Module AzureAD in PowerShell 

Refer to this article for more details: 

HTTPS://DOCS.MICROSOFT.COM/EN-US/POWERSHELL/AZURE/ACTIVE-DIRECTORY/INSTALL-ADV2?VIEW=AZUREADPS-2.0
[HTTPS://DOCS.MICROSOFT.COM/EN-US/POWERSHELL/AZURE/ACTIVE-DIRECTORY/INSTALL-ADV2?VIEW=AZUREADPS-2.0]


For more information, see this article: 

HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/580/1/KB0124---REGISTER-SERVICE-PRINCIPAL-IN-AZURE-AD-WHEN-USED-WITH-OFFICE-365
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/580/1/KB0124---REGISTER-SERVICE-PRINCIPAL-IN-AZURE-AD-WHEN-USED-WITH-OFFICE-365]


4 

Enable firewall exceptions 

Refer to this ARTICLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/292/1/KB0126---INBOUND-AND-OUTBOUND-REALTIME-SERVICE-RTS-PORTS-AND-NEEDED-IP-ADDRESSES]
for more details. 

PROPERTIES

APPLIES TO: RC 4.0 

REFERENCE: TFS #118244; 188840 

KNOWLEDGE BASE ID: 0213 

LAST UPDATED: Jan 29, 2019]]></contentstext>
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<subject><![CDATA[KB0213 - Pre-Installation check lists for Resource Central 4.0 (O365 setup)]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>This article is useful if you want to have a textbox that only appears in the form when a specific checkbox is selected.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>This is an example on how to make displaying a field depending on a checkbox being checked.</p>
<p>If the checkbox &lsquo;More info?&rsquo; is checked, the next line and textbox will be displayed.</p>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%2055%20-%20F01.jpg" alt="" width="637" height="193" /></p>
<p>The text marked with <span style="background-color: #ffff00;">yellow</span> in this HTML needs to be added manually in the HTML-code (you have to click on &lsquo;Source&rsquo; to get there).</p>
<p>The text marked with <span style="background-color: #ff00ff;">pink</span> is the name of the script you are calling.</p>
<p>The text marked with <span style="background-color: #00ff00;">green </span>is the ID of the text that we want to control. In the script we need to refer to this ID.</p>
<p>The text marked with <span style="background-color: #ff0000;">red</span> is the ID of the check box we want to control.</p>
<p><strong>HTML-code:</strong></p>
<p class="MsoNormal"><strong>For RC 3.8 &rarr;</strong><strong>&nbsp;4.0 SR1:</strong></p>
<table>
<tbody>
<tr>
<td>
<div style="mso-element:para-border-div;border:solid windowtext 1.0pt;
mso-border-alt:solid windowtext .5pt;padding:1.0pt 4.0pt 1.0pt 4.0pt">
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt">&lt;div&gt; More info?&amp;nbsp; &lt;input errormessage="" id="<span style="background:red;
mso-highlight:red">PROP_14_More_info</span>" isrequired="0" name="<span style="background:red;mso-highlight:red">PROP_14_More_info</span>" <span style="background:yellow;mso-highlight:yellow">onclick="</span><span style="background:fuchsia;mso-highlight:fuchsia">check</span><span style="background:yellow;mso-highlight:yellow">(this)"</span> title="" type="checkbox" value="Tjek" /&gt;&lt;/div&gt;</p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt">&lt;div <span style="background:yellow;mso-highlight:yellow">id="</span><span style="background:lime;mso-highlight:lime">info</span><span style="background:
yellow;mso-highlight:yellow">" style="display: none"</span>&gt; Please add extra info:&amp;nbsp; &lt;input errormessage="" id="PROP_19_extra_info" isrequired="0" maxlength="3999" name="PROP_19_extra_info" title="" type="text" /&gt;&lt;/div&gt;</p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&lt;script&gt;</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">function LoadChecked()</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">{</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">&nbsp;&nbsp; var isItemChecked = document.getElementById("<span style="background:red;mso-highlight:red">PROP_14_More_info</span>").checked;</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">&nbsp;&nbsp; if(isItemChecked==true)</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">&nbsp;&nbsp; {</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; document.all['info'].style.display = "inline";</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">&nbsp;&nbsp; }</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">}</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">&nbsp;</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">//call load checked function</span></p>
<p class="MsoNormal" style="tab-stops:45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;
border:none;mso-border-alt:solid windowtext .5pt;padding:0in;mso-padding-alt:
1.0pt 4.0pt 1.0pt 4.0pt"><span style="mso-bidi-font-family:&quot;Courier New&quot;;
color:black;mso-fareast-language:EN-US">setTimeout(function(){ LoadChecked();}, 1000);</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">function </span><span style="background:fuchsia;
mso-highlight:fuchsia">check</span><span style="background:yellow;mso-highlight:
yellow">(ctrl)</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">{</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; //get the state of the check box</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; if (ctrl.checked == true) {</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; //the box is checked, so show the text</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; document.all[</span><span style="background:lime;mso-highlight:lime">'info'</span><span style="background:
yellow;mso-highlight:yellow">].style.display = "inline";</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; } else {</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; //hide the table</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; document.all[</span><span style="background:lime;mso-highlight:lime">'info'</span><span style="background:
yellow;mso-highlight:yellow">].style.display = "none";</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">}</span></p>
<p class="MsoNormal" style="border:none;mso-border-alt:solid windowtext .5pt;
padding:0in;mso-padding-alt:1.0pt 4.0pt 1.0pt 4.0pt"><span style="background:
yellow;mso-highlight:yellow">&lt;/script&gt;</span></p>
</div>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><strong>For RC 4.0 SR2+:</strong></p>
<table>
<tbody>
<tr>
<td>
<div style="mso-element: para-border-div; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 1.0pt 1.0pt 1.0pt 1.0pt;">
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&lt;div&gt;More info?&amp;nbsp; &lt;input errormessage="" id="<span style="background: red; mso-highlight: red;">PROP_14_More_info</span>" isrequired="0" name="<span style="background: red; mso-highlight: red;">PROP_14_More_info</span>" <span style="background: yellow; mso-highlight: yellow;">onclick="</span><span style="background: fuchsia; mso-highlight: fuchsia;">check</span><span style="background: yellow; mso-highlight: yellow;">(this)</span>" title="" type="checkbox" value="Tjek" /&gt;&lt;/div&gt;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&lt;div <span style="background: yellow; mso-highlight: yellow;">id="</span><span style="background: lime; mso-highlight: lime;">info</span><span style="background: yellow; mso-highlight: yellow;">" style="display: none</span>"&gt;Please add extra info:&amp;nbsp; &lt;input errormessage="" id="PROP_19_extra_info" isrequired="0" maxlength="3999" name="PROP_19_extra_info" title="" type="text" /&gt;&lt;/div&gt;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&lt;div&gt;&amp;nbsp;&lt;/div&gt;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&lt;script&gt;</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">function LoadChecked()</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">{</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; // find wrapper of affected order form to find the element exactly.</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp; var $wrapper = getWrapper();</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp; if($wrapper.find('<span style="background: red; mso-highlight: red;">#PROP_14_More_info</span>').is(':checked'))</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp; {</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; $wrapper.find('#info').css('display', 'inline');</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp; }</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">}</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">//call load checked function</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">setTimeout(function(){ LoadChecked();}, 1000);</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">function </span><span style="background: fuchsia; mso-highlight: fuchsia;">check</span><span style="background: yellow; mso-highlight: yellow;">(ctrl)</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">{</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; // find wrapper of affected order form to find the element exactly.</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; var $wrapper = getWrapper();</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; //get the state of the check box</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; if (ctrl.checked == true) {</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; //the box is checked, so show the text</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $wrapper.find(</span><span style="background: lime; mso-highlight: lime;">'#info'</span><span style="background: yellow; mso-highlight: yellow;">).css('display', 'inline');</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; } else {</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; //hide the table</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $wrapper.find(</span><span style="background: lime; mso-highlight: lime;">'#info'</span><span style="background: yellow; mso-highlight: yellow;">).css('display', 'none');</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;"><span style="background: yellow; mso-highlight: yellow;">}</span></p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">function getWrapper(){</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; var $wrapper = null;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; // in reservation detail, if shared order tab is loaded and actived</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; if($('#divReservationsDetail #order-content .active').length &gt; 0){</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $wrapper = $('#divReservationsDetail #order-content .active');</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; // in resource finder, get actived tab as container</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; else if($('#order-form-detail .tab-content.active').length &gt; 0){</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $wrapper = $('#order-form-detail .tab-content.active');</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; // in shared order form only (link mail)</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; else if($('.shared-order-container').length &gt; 0){</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $wrapper = $('.shared-order-container');</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; // in other forms, if normal order tab is shown</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; else if(typeof(baseModel) != 'undefined'){</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $wrapper = baseModel.currentOrder.$wrapper;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; }</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; return $wrapper;</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">}</p>
<p class="MsoNormal" style="border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 1.0pt 1.0pt 1.0pt;">&lt;/script&gt;</p>
</div>
</td>
</tr>
</tbody>
</table>
<p>If you want to make different checks in your form, you must create a script for each and call the <span style="background-color: #ff00ff;">script</span> from each checkbox.</p>
<p>The examples are meant as inspiration.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.7.10;&nbsp;RC 3.8 and RC 4.0</p>
<p><strong>Reference</strong>: TFS #8527;&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 12pt;">#119094;&nbsp;</span><span style="font-family: Calibri, sans-serif; font-size: 12pt;">#147137</span></p>
<p><strong>Knowledge base ID:</strong>&nbsp;0055</p>
<p><strong>Last updated:</strong>&nbsp;Oct 03, 2017</p>]]></contents>
<contentstext><![CDATA[SUMMARY

This article is useful if you want to have a textbox that only appears
in the form when a specific checkbox is selected. 

RESOLUTION

This is an example on how to make displaying a field depending on a
checkbox being checked. 

If the checkbox 'More info?' is checked, the next line and textbox
will be displayed. 

The text marked with yellow in this HTML needs to be added manually in
the HTML-code (you have to click on 'Source' to get there). 

The text marked with pink is the name of the script you are calling. 

The text marked with green is the ID of the text that we want to
control. In the script we need to refer to this ID. 

The text marked with red is the ID of the check box we want to
control. 

HTML-CODE: 

FOR RC 3.8 → 4.0 SR1: 

<div> More info?&nbsp; <input errormessage="" id="PROP_14_More_info"
isrequired="0" name="PROP_14_More_info" onclick="check(this)" title=""
type="checkbox" value="Tjek" /></div> 

<div id="info" style="display: none"> Please add extra info:&nbsp;
<input errormessage="" id="PROP_19_extra_info" isrequired="0"
maxlength="3999" name="PROP_19_extra_info" title="" type="text"
/></div> 

<script> 

function LoadChecked() 

{ 

 var isItemChecked =
document.getElementById("PROP_14_More_info").checked; 

 if(isItemChecked==true) 

 { 

 document.all['info'].style.display = "inline"; 

 } 

} 

//call load checked function 

setTimeout(function(){ LoadChecked();}, 1000); 

function check(ctrl) 

{ 

 //get the state of the check box 

 if (ctrl.checked == true) { 

 //the box is checked, so show the text 

 document.all['info'].style.display = "inline"; 

 } else { 

 //hide the table 

 document.all['info'].style.display = "none"; 

 } 

} 

</script> 

FOR RC 4.0 SR2+: 

<div>More info?&nbsp; <input errormessage="" id="PROP_14_More_info"
isrequired="0" name="PROP_14_More_info" onclick="check(this)" title=""
type="checkbox" value="Tjek" /></div> 

<div id="info" style="display: none">Please add extra info:&nbsp;
<input errormessage="" id="PROP_19_extra_info" isrequired="0"
maxlength="3999" name="PROP_19_extra_info" title="" type="text"
/></div> 

<div>&nbsp;</div> 

<script> 

function LoadChecked() 

{ 

 // find wrapper of affected order form to find the element exactly. 

 var $wrapper = getWrapper(); 

 if($wrapper.find('#PROP_14_More_info').is(':checked')) 

 { 

 $wrapper.find('#info').css('display', 'inline'); 

 } 

} 

//call load checked function 

setTimeout(function(){ LoadChecked();}, 1000); 

function check(ctrl) 

{ 

 // find wrapper of affected order form to find the element exactly. 

 var $wrapper = getWrapper(); 

 //get the state of the check box 

 if (ctrl.checked == true) { 

 //the box is checked, so show the text 

 $wrapper.find('#info').css('display', 'inline'); 

 } else { 

 //hide the table 

 $wrapper.find('#info').css('display', 'none'); 

 } 

} 

function getWrapper(){ 

 var $wrapper = null; 

 // in reservation detail, if shared order tab is loaded and actived 

 if($('#divReservationsDetail #order-content .active').length > 0){ 

 $wrapper = $('#divReservationsDetail #order-content .active'); 

 } 

 // in resource finder, get actived tab as container 

 else if($('#order-form-detail .tab-content.active').length > 0){ 

 $wrapper = $('#order-form-detail .tab-content.active'); 

 } 

 // in shared order form only (link mail) 

 else if($('.shared-order-container').length > 0){ 

 $wrapper = $('.shared-order-container'); 

 } 

 // in other forms, if normal order tab is shown 

 else if(typeof(baseModel) != 'undefined'){ 

 $wrapper = baseModel.currentOrder.$wrapper; 

 } 

 return $wrapper; 

} 

</script> 

If you want to make different checks in your form, you must create a
script for each and call the script from each checkbox. 

The examples are meant as inspiration. 

PROPERTIES

APPLIES TO: RC 3.7.10; RC 3.8 and RC 4.0 

REFERENCE: TFS #8527; #119094; #147137 

KNOWLEDGE BASE ID: 0055 

LAST UPDATED: Oct 03, 2017]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Exchange Central version 4.x to work properly</p>
<p>&nbsp;</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operating System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows 7, 8, 8.1 or 10</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Microsoft Outlook 2007*<br />Microsoft Outlook 2010 (32 bit)<br />Microsoft Outlook 2013 (32 bit)<br />Microsoft Outlook 2016 (32 bit)<br /><br /><strong>Remark</strong>: 64 bit versions of Microsoft Outlook are not supported, by Exchange Central.<br /><br />Microsoft Outlook must be connected to one of the following Exchange Server versions:<br />Microsoft Exchange Server 2010<br />Microsoft Exchange Server 2013<br />Microsoft Exchange Server 2016<br />Exchange Online Plan 1<br />Exchange Online Plan 2<br />Office 365 Business Essentials<br />Office 365 Business Premium<br />Office 365 Enterprise E1, E3, E4<br />Office 365 Education E1, E3, E4<br />Office 365 Government E1, E3, E4<br /></span></span></p>
<p><span style="color: #454545;"><span style="font-family: Arial;">These are the supported Exchange Servers confirmed by Add-On Products, but other editions will also often work. So do not hesitate to contact Add-On Products so we can clarify if your environment needs are supported</span></span></p>
<p><span style="color: #454545;"><span style="font-family: Arial;"><br />Optional: <br />RealTime Service for faster and uptodate calender informaiton. For a list of requirements related to this application, please see <span style="text-decoration: underline;"><a title="RealTime Service System requirements" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">RealTime Service System requirements</a></span><br /><br />Microsoft Data Access Layer (MDAC) version 2.6 or later (a part of the operating system) <br /><br />Optional: <br />Microsoft Excel 2007*, 2010 (32 bit) or 2013 (32 bit) for use with Exporting data function<br /><br />*) This product will follow the Microsoft Extended Support timeframe that will end 10 oct. 2017.</span></span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<p>Product support Lifecycle policy for&nbsp;Exchange Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ExchangeCentral">here</a></span><br /><br /> Concerning supported platforms, overall we follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="http://support.microsoft.com/gp/lifeselect">Microsoft Support Lifecycle</a></span> (Mainstream Support End Date). This means that, over time, platforms fall out of support. When a Microsoft platform product (Exchange, Outlook, etc.) ends its mainstream support, we list this on the product <span style="text-decoration: underline;"><a title="Revision History" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central">revision history</a></span>.<br /><br /> If you, as a customer, uses a Microsoft platform product, which has ended its mainstream support, it may still be possible to purchase extended support for the Add-On Products product in question. Should you be interested in such then please contact your reseller or us directly by sending an email by clicking <span style="text-decoration: underline;"><a title="info@add-on.com" href="mailto:info@add-on.com">here</a></span>.</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Exchange Central version 4.x to work properly 

SERVER COMPONENTS 		REQUIREMENT

Operating System 

Windows 7, 8, 8.1 or 10 

Software 

Microsoft Outlook 2007*
Microsoft Outlook 2010 (32 bit)
Microsoft Outlook 2013 (32 bit)
Microsoft Outlook 2016 (32 bit)

REMARK: 64 bit versions of Microsoft Outlook are not supported, by
Exchange Central.

Microsoft Outlook must be connected to one of the following Exchange
Server versions:
Microsoft Exchange Server 2010
Microsoft Exchange Server 2013
Microsoft Exchange Server 2016
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

These are the supported Exchange Servers confirmed by Add-On Products,
but other editions will also often work. So do not hesitate to contact
Add-On Products so we can clarify if your environment needs are
supported 

Optional: 
RealTime Service for faster and uptodate calender informaiton. For a
list of requirements related to this application, please see RealTime
Service System requirements
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service]

Microsoft Data Access Layer (MDAC) version 2.6 or later (a part of the
operating system) 

Optional: 
Microsoft Excel 2007*, 2010 (32 bit) or 2013 (32 bit) for use with
Exporting data function

*) This product will follow the Microsoft Extended Support timeframe
that will end 10 oct. 2017. 

Product support Lifecycle policy for Exchange Central can be found
here
[http://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ExchangeCentral]

 Concerning supported platforms, overall we follow the Microsoft
Support Lifecycle [http://support.microsoft.com/gp/lifeselect]
(Mainstream Support End Date). This means that, over time, platforms
fall out of support. When a Microsoft platform product (Exchange,
Outlook, etc.) ends its mainstream support, we list this on the
product revision history
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/9/4/revision-history-for-exchange-central].

 If you, as a customer, uses a Microsoft platform product, which has
ended its mainstream support, it may still be possible to purchase
extended support for the Add-On Products product in question. Should
you be interested in such then please contact your reseller or us
directly by sending an email by clicking here.]]></contentstext>
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<subject><![CDATA[System requirement for Exchange Central]]></subject>
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<contents><![CDATA[<p>The Exchange Central 5.0 does not come with a lot of new features. The main change is the new design. The design is modern and will make Exchange Central have the look and feel of Microsoft Outlook&nbsp;2016.</p>
<p>A short description of the version is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[The Exchange Central 5.0 does not come with a lot of new features. The
main change is the new design. The design is modern and will make
Exchange Central have the look and feel of Microsoft Outlook 2016. 

A short description of the version is available in pdf format below. 

 ]]></contentstext>
<categories>
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</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[4]]></creatorid>
<author />
<email />
<subject><![CDATA[What's new in Exchange Central 5.0?]]></subject>
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<contents><![CDATA[<p>User&nbsp;Guide for Exchange&nbsp;Central&nbsp;version 5&nbsp;document revision&nbsp;1.7 is available in pdf format below.&nbsp;&nbsp;</p>]]></contents>
<contentstext><![CDATA[User Guide for Exchange Central version 5 document revision 1.7 is
available in pdf format below. ]]></contentstext>
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<subject><![CDATA[Exchange Central User Guide 5]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p class="MsoNormal" style="text-align: justify;">By default configuration on Exchange resources, the private flag (RemovePrivateProperty parameter) for incoming private meeting requests is cleared. The result will be that private meetings are not kept as private in The Exchange resource&rsquo;s calendar.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h3>How to handle private appointments in Resource Central</h3>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">To ensure the private flag that was sent by the organizer in the original request remains as specified, run this command using the Power Shell below.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">Valid input for this parameter is $true or $false. The default value is $true. To ensure the private flag that was sent by the organizer in the original request remains as specified, set this parameter to $false.</p>
<h4 class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Update all Exchange resources </strong></h4>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><em>Get-MailBox | Where {$_.ResourceType -eq "Room"} | Set-CalendarProcessing - RemovePrivateProperty $False</em></p>
<h4 class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Update one resource</strong></h4>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><em>Set-CalendarProcessing -Identity "Roomname" -RemovePrivateProperty $False</em></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">&nbsp;</p>
<h3>General on Resource scheduling</h3>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">If you need further knowledge about this parameter or other parameters under Exchange's Resource Scheduling please go to Microsoft's web page for Resource Scheduling.</p>
<h4 class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Set Calendar-Processing </strong></h4>
<p><a href="https://technet.microsoft.com/en-us/library/dd335046(v=exchg.160).aspx">https://technet.microsoft.com/en-us/library/dd335046(v=exchg.160).aspx</a></p>
<p>If further help is need on Resource Scheduling, Add-On Product can be consulted in identifying your organization's needs and get help in the configuration of all the parameters based on your specific needs.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p class="MsoNormal"><strong>Applied to</strong><strong><span style="font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: major-fareast; color: #1e1e1e;">: </span></strong>All versions of RC</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #130006</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0217</p>
<p class="MsoNormal"><strong>Last updated:</strong> May 11, 2017</p>]]></contents>
<contentstext><![CDATA[SUMMARY

By default configuration on Exchange resources, the private flag
(RemovePrivateProperty parameter) for incoming private meeting
requests is cleared. The result will be that private meetings are not
kept as private in The Exchange resource's calendar. 

HOW TO HANDLE PRIVATE APPOINTMENTS IN RESOURCE CENTRAL

To ensure the private flag that was sent by the organizer in the
original request remains as specified, run this command using the
Power Shell below. 

Valid input for this parameter is $true or $false. The default value
is $true. To ensure the private flag that was sent by the organizer in
the original request remains as specified, set this parameter to
$false. 

UPDATE ALL EXCHANGE RESOURCES 

_Get-MailBox | Where {$_.ResourceType -eq "Room"} |
Set-CalendarProcessing - RemovePrivateProperty $False_ 

UPDATE ONE RESOURCE

_Set-CalendarProcessing -Identity "Roomname" -RemovePrivateProperty
$False_ 

GENERAL ON RESOURCE SCHEDULING

If you need further knowledge about this parameter or other parameters
under Exchange's Resource Scheduling please go to Microsoft's web page
for Resource Scheduling. 

SET CALENDAR-PROCESSING 

https://technet.microsoft.com/en-us/library/dd335046(v=exchg.160).aspx
[https://technet.microsoft.com/en-us/library/dd335046(v=exchg.160).aspx]


If further help is need on Resource Scheduling, Add-On Product can be
consulted in identifying your organization's needs and get help in the
configuration of all the parameters based on your specific needs. 

PROPERTIES

APPLIED TO: All versions of RC 

REFERENCE: TFS #130006 

KNOWLEDGE BASE ID: 0217 

LAST UPDATED: May 11, 2017]]></contentstext>
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<subject><![CDATA[KB0217 - How to handle private appointments in Resource Central]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2 style="text-align: justify;">Symptom</h2>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">When installing Exchange Central (EC) without installed/enabled relevant <strong>Microsoft Access Database Engine 2010 Redistributable</strong> (MS Access Engine), there might be error such as the calendar list on the left side of the screen is not displayed.</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<h2>Resolution</h2>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong>Step 1: Check if MS Access Engine is installed in your machine </strong></p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Go to Control Panel\Programs and Features.</p>
<ul>
<li>MS Access Engine is already installed: Open EC to see if it works properly.
<ul>
<li>If it does, then installed MS Access Engine edition (32 or 64 bit) is compatible</li>
<li>If it does not, you have to install the MS Access Engine edition in correspondence with EC edition (32 or 64 bit) &rarr;&nbsp;Go to Step 2.<span style="font-variant-numeric: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">&nbsp;</span></li>
</ul>
</li>
<li>MS Access Engine is not installed &rarr;&nbsp;Go to Step 2.</li>
</ul>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong>Step 2: Install the compatible MS Access Engine</strong></p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Check your EC edition (32 or 64 bit), and select the compatible edition of MS Access Engine to install:</p>
<ul>
<li class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">MS Access Engine 32 bit: <a href="https://download.microsoft.com/download/2/4/3/24375141-E08D-4803-AB0E-10F2E3A07AAA/AccessDatabaseEngine.exe">https://download.microsoft.com/download/2/4/3/24375141-E08D-4803-AB0E-10F2E3A07AAA/AccessDatabaseEngine.exe</a></li>
<li class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">MS Access Engine 64 bit: <a href="https://download.microsoft.com/download/2/4/3/24375141-E08D-4803-AB0E-10F2E3A07AAA/AccessDatabaseEngine_X64.exe">https://download.microsoft.com/download/2/4/3/24375141-E08D-4803-AB0E-10F2E3A07AAA/AccessDatabaseEngine_X64.exe</a></li>
</ul>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> EC 5.0</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #132030</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0219</p>
<p class="MsoNormal"><strong>Last updated:</strong> May 25, 2017</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When installing Exchange Central (EC) without installed/enabled
relevant MICROSOFT ACCESS DATABASE ENGINE 2010 REDISTRIBUTABLE (MS
Access Engine), there might be error such as the calendar list on the
left side of the screen is not displayed. 

RESOLUTION

STEP 1: CHECK IF MS ACCESS ENGINE IS INSTALLED IN YOUR MACHINE 

Go to Control PanelPrograms and Features. 

	* MS Access Engine is already installed: Open EC to see if it works
properly. 

 	* If it does, then installed MS Access Engine edition (32 or 64 bit)
is compatible
 	* If it does not, you have to install the MS Access Engine edition
in correspondence with EC edition (32 or 64 bit) → Go to Step 2. 

 	* MS Access Engine is not installed → Go to Step 2.

STEP 2: INSTALL THE COMPATIBLE MS ACCESS ENGINE 

Check your EC edition (32 or 64 bit), and select the compatible
edition of MS Access Engine to install: 

 	* MS Access Engine 32 bit:
https://download.microsoft.com/download/2/4/3/24375141-E08D-4803-AB0E-10F2E3A07AAA/AccessDatabaseEngine.exe
[https://download.microsoft.com/download/2/4/3/24375141-E08D-4803-AB0E-10F2E3A07AAA/AccessDatabaseEngine.exe]
 	* MS Access Engine 64 bit:
https://download.microsoft.com/download/2/4/3/24375141-E08D-4803-AB0E-10F2E3A07AAA/AccessDatabaseEngine_X64.exe
[https://download.microsoft.com/download/2/4/3/24375141-E08D-4803-AB0E-10F2E3A07AAA/AccessDatabaseEngine_X64.exe]

PROPERTIES

APPLIES TO: EC 5.0 

REFERENCE: TFS #132030 

KNOWLEDGE BASE ID: 0219 

LAST UPDATED: May 25, 2017]]></contentstext>
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<subject><![CDATA[KB0219 - Microsoft Access Engine is needed for fresh installation]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<ul>
<li>Go to a custom report with location filter in Conditions area.</li>
<li>Click on the button to select a location</li>
<li>The error page is displayed. It should have been a location page for user to select.</li>
</ul>
<p>&nbsp;</p>
<h2>Resolution</h2>
<ol>
<li>Copy 2 files (attached to this knowledge base article) 'LocationsTreeForReport.aspx' and 'TableNameListForReport.aspx' into the folder Admin. (By default, it is located at C:\inetpub\wwwroot\ResourceCentral\Admin)</li>
<li>Reset IIS to apply the change.</li>
</ol>
<p class="MsoNormal" style="text-align: justify;"><span style="background-color: #ffff00;"><span class="REMARK">Note</span>:</span> Since RC 4.0 SR2, these files will be automatically available in the folder Admin. Therefore, the manual deployment of these files is only necessary for versions before RC 4.0 SR2.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> RC 4.0+</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #130360</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0218</p>
<p class="MsoNormal"><strong>Last updated:</strong> May 23, 2017</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

 	* Go to a custom report with location filter in Conditions area.
 	* Click on the button to select a location
 	* The error page is displayed. It should have been a location page
for user to select.

RESOLUTION

 	* Copy 2 files (attached to this knowledge base article)
'LocationsTreeForReport.aspx' and 'TableNameListForReport.aspx' into
the folder Admin. (By default, it is located at
C:inetpubwwwrootResourceCentralAdmin)
 	* Reset IIS to apply the change.

Note: Since RC 4.0 SR2, these files will be automatically available in
the folder Admin. Therefore, the manual deployment of these files is
only necessary for versions before RC 4.0 SR2. 

PROPERTIES

APPLIES TO: RC 4.0+ 

REFERENCE: TFS #130360 

KNOWLEDGE BASE ID: 0218 

LAST UPDATED: May 23, 2017]]></contentstext>
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<subject><![CDATA[KB0218 - How to deploy custom reports with location filter]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2><span lang="EN-GB">Kiosk solution</span></h2>
<p class="MsoNormal">The biggest change in this service release is a major improvement of the kiosk feature in Resource Central focusing on higher layout configurability and a better user experience for your visitors.</p>
<p>The kiosk can be displayed on IOS, android or windows tablet.</p>
<p>&nbsp;</p>
<p>New following features have been added to the kiosk</p>
<h3>Screen saver</h3>
<p>A screen saver can be added as an image that the kiosk will return when inactive</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/SR1%20-%2001.jpg" alt="" width="348" height="459" /></p>
<h3>Improved layout configuration options</h3>
<p>The configuration options in setting up the kiosk layout are much more customizable. This will make it much easier to setup a kiosk screen to fit your company&rsquo;s layout standards or display device. Height and wide can be adjusted to fit the screen you are using. Screen content like buttons, headers, lists and messages to the visitor can be adjusted by setting font, size or color. And if you do not like the default wording of each screen for buttons, headers and messages, just change it to phrasings that better suit your organization.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/SR1%20-%2002.jpg" alt="" width="344" height="458" /></p>
<p class="MsoNormal">Overall the new kiosk configuration is extremely flexible when it comes to creating a layout that will fit your organization.</p>
<p>&nbsp;</p>
<h3 class="MsoNormal"><strong>Self-registration option</strong></h3>
<p class="MsoNormal">When for example unexpected visitors arriving at your company, they can now register themselves as arrived. The visitors fill in their own information such as name, email or phone number and chose an employee that they are visiting from the Active Directory. A notification email is send to the employee informing on the arrival at the specific location and the visitor is informed to wait for the employee.</p>
<p class="MsoNormal">&nbsp;</p>
<h3 class="MsoNormal"><strong>Multiple language option</strong></h3>
<p class="MsoNormal">The kiosk can be used in any of the languages supported in Resource Central. You can also easily save translations to any of your customized text displayed in the kiosk.</p>
<p class="MsoNormal">The kiosk is set up with one default language and the visitor can then in the kiosk chose his or her preferred language.</p>
<p class="MsoNormal">&nbsp;</p>
<h3 class="MsoNormal"><strong>Check out </strong></h3>
<p>Finally, at departure, the visitors have the option to check themselves out when leaving using either badge number or email.</p>
<p>&nbsp;</p>
<h2><span lang="EN-GB">Polycom Video Conferencing Integration</span></h2>
<p class="MsoNormal">Another exciting feature in Resource Central is automatic integration with Polycom&rsquo;s video conferencing system established as a result of a Partnership agreement between Polycom and Add-On Products.</p>
<p class="MsoNormal">When a meeting organizer schedule a meeting where the rooms or are equipped with Polycom equipment, the connection will now automatically be established. This will remove the technical efforts of setting up the connection manually. Other end points and audio calls can also join the video call. Conference-ID and other dial-in details can be added automatically into the Outlook meeting invite.</p>
<p class="MsoNormal"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/SR1%20-%2003.jpg" alt="" width="604" height="353" /></p>
<p class="MsoNormal">The solution can also be found in Resource Central 3.8.0009.0007 Service Release 2.</p>
<p class="MsoNormal">More information on the Polycom solution can be found in the release package or on our webpage in the &ldquo;Polycom user guide&rdquo; and &ldquo;KB 0214 - System requirements for Polycom solution&rdquo;.</p>
<p class="MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
<h2><span lang="EN-GB">User experience improvements</span></h2>
<p><span style="font-size: 14.6667px;">Several features have had smaller correction to enhance the user-friendliness and screen design in general. </span></p>
<ul>
<li><span style="font-size: 14.6667px;">Booking manager: the filter and the list/calendar view functions have been included as buttons in the top to make the calendar view bigger. </span></li>
<li><span style="font-size: 14.6667px;">Default view &ndash; it is possible to set a default view in Resource Central e.g. &ldquo;Orders&rdquo; by right clicking on the icon of the view that you want to choose as default view. When set Resource Central will always start in the default view. </span></li>
<li><span style="font-size: 14.6667px;">Delete list headers like &ldquo;Reservation list&rdquo; to reduce redundant information in the user interface. </span></li>
<li><span style="font-size: 14.6667px;">Editable start time of meeting in Resource Finder. Start time can now be set by typing in e.g. 14.03 </span></li>
<li><span style="font-size: 14.6667px;">Inclusion of buffer time display in Booking manager</span></li>
</ul>]]></contents>
<contentstext><![CDATA[KIOSK SOLUTION

The biggest change in this service release is a major improvement of
the kiosk feature in Resource Central focusing on higher layout
configurability and a better user experience for your visitors. 

The kiosk can be displayed on IOS, android or windows tablet. 

New following features have been added to the kiosk 

SCREEN SAVER

A screen saver can be added as an image that the kiosk will return
when inactive 

IMPROVED LAYOUT CONFIGURATION OPTIONS

The configuration options in setting up the kiosk layout are much more
customizable. This will make it much easier to setup a kiosk screen to
fit your company's layout standards or display device. Height and wide
can be adjusted to fit the screen you are using. Screen content like
buttons, headers, lists and messages to the visitor can be adjusted by
setting font, size or color. And if you do not like the default
wording of each screen for buttons, headers and messages, just change
it to phrasings that better suit your organization. 

Overall the new kiosk configuration is extremely flexible when it
comes to creating a layout that will fit your organization. 

SELF-REGISTRATION OPTION

When for example unexpected visitors arriving at your company, they
can now register themselves as arrived. The visitors fill in their own
information such as name, email or phone number and chose an employee
that they are visiting from the Active Directory. A notification email
is send to the employee informing on the arrival at the specific
location and the visitor is informed to wait for the employee. 

MULTIPLE LANGUAGE OPTION

The kiosk can be used in any of the languages supported in Resource
Central. You can also easily save translations to any of your
customized text displayed in the kiosk. 

The kiosk is set up with one default language and the visitor can then
in the kiosk chose his or her preferred language. 

CHECK OUT 

Finally, at departure, the visitors have the option to check
themselves out when leaving using either badge number or email. 

POLYCOM VIDEO CONFERENCING INTEGRATION

Another exciting feature in Resource Central is automatic integration
with Polycom's video conferencing system established as a result of a
Partnership agreement between Polycom and Add-On Products. 

When a meeting organizer schedule a meeting where the rooms or are
equipped with Polycom equipment, the connection will now automatically
be established. This will remove the technical efforts of setting up
the connection manually. Other end points and audio calls can also
join the video call. Conference-ID and other dial-in details can be
added automatically into the Outlook meeting invite. 

The solution can also be found in Resource Central 3.8.0009.0007
Service Release 2. 

More information on the Polycom solution can be found in the release
package or on our webpage in the "Polycom user guide" and "KB 0214 -
System requirements for Polycom solution". 

USER EXPERIENCE IMPROVEMENTS

Several features have had smaller correction to enhance the
user-friendliness and screen design in general. 

 	* Booking manager: the filter and the list/calendar view functions
have been included as buttons in the top to make the calendar view
bigger. 
 	* Default view - it is possible to set a default view in Resource
Central e.g. "Orders" by right clicking on the icon of the view that
you want to choose as default view. When set Resource Central will
always start in the default view. 
 	* Delete list headers like "Reservation list" to reduce redundant
information in the user interface. 
 	* Editable start time of meeting in Resource Finder. Start time can
now be set by typing in e.g. 14.03 
 	* Inclusion of buffer time display in Booking manager

]]></contentstext>
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<subject><![CDATA[What's new in Resource Central 4.0 Service release 1]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p class="MsoNormal" style="text-align: justify;"><span style="background-color: #ffff00;"><span class="REMARK">Note</span>:</span> This is a system requirements informed by Polycom needed when running an on-premise solution. No matter what, customers are advised to engage with Polycom to have this solution installed as a project as it will require Polycom assistance.</p>
<table class="MsoTableGrid" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 125.75pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="168">
<p class="MsoNormal" style="text-align: justify; margin: 3.0pt 0in 3.0pt 0in;">Operating System</p>
</td>
<td style="width: 355.65pt; border: solid windowtext 1.0pt; border-left: none; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="474">
<p class="MsoNormal" style="text-align: justify; margin: 3.0pt 0in 3.0pt 0in;">Microsoft Windows 2012 R2 Server (64bit)</p>
</td>
</tr>
<tr>
<td style="width: 125.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="168">
<p class="MsoNormal" style="text-align: justify; margin: 3.0pt 0in 3.0pt 0in;">Software</p>
</td>
<td style="width: 355.65pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="474">
<p class="MsoNormal" style="text-align: justify; margin: 3.0pt 0in 3.0pt 0in;">Microsoft Outlook 2010, 2013 and 2016</p>
<p class="MsoNormal" style="text-align: justify; margin: 3.0pt 0in 3.0pt 0in;">Microsoft Exchange Server 2010, 2013 and 2016</p>
<p class="MsoNormal" style="text-align: justify; margin: 3.0pt 0in 3.0pt 0in;">DMA v6.0, RPRM v8.4 and RMX v8.326 onwards</p>
</td>
</tr>
<tr>
<td style="width: 125.75pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="168">
<p class="MsoNormal" style="text-align: justify; margin: 3.0pt 0in 3.0pt 0in;">Hardware</p>
</td>
<td style="width: 355.65pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="474">
<p class="MsoNormal" style="text-align: justify; margin: 3.0pt 0in 3.0pt 0in;">2 CPU 2GHz 8GB RAM (Minimum) 40GB storage</p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="text-align: justify;">If you have a hosted Polycom solution please get in touch with your Polycom contact for assistance.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 3.8+</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #118303</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0214</p>
<p class="MsoNormal"><strong>Last updated:</strong> May 31, 2017</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Note: This is a system requirements informed by Polycom needed when
running an on-premise solution. No matter what, customers are advised
to engage with Polycom to have this solution installed as a project as
it will require Polycom assistance. 

Operating System 

Microsoft Windows 2012 R2 Server (64bit) 

Software 

Microsoft Outlook 2010, 2013 and 2016 

Microsoft Exchange Server 2010, 2013 and 2016 

DMA v6.0, RPRM v8.4 and RMX v8.326 onwards 

Hardware 

2 CPU 2GHz 8GB RAM (Minimum) 40GB storage 

If you have a hosted Polycom solution please get in touch with your
Polycom contact for assistance. 

PROPERTIES

APPLIES TO: RC 3.8+ 

REFERENCE: TFS #118303 

KNOWLEDGE BASE ID: 0214 

LAST UPDATED: May 31, 2017]]></contentstext>
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<subject><![CDATA[KB0214 - System requirements for Polycom solution]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Background</h2>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB">This article is made to assist in setting up a Kiosk screen for the Guest registration feature of Resource Central using SureFox browser in Kiosk mode on iOS. Setting up on Android is quite similar.</span></p>
<p class="MsoNormal" style="text-align: justify;"><span lang="EN-GB">Please note that are a variety of different kiosk applications that can do the same as Surefox, that might fit your needs better on solution features or prices. We are not as such recommending Surefox. Add-On Products kiosk solution has been tested on Surefox and it will fulfil the basic needs. So please do investigate the market before purchasing your kiosk application as there are many other suppliers.</span></p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Summary</h2>
<p>Open the SureFox browser, then go to its Settings section. The following list is displayed:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20215%20-%20F01.jpg" alt="" width="661" height="368" /></p>
<p>Press [<strong>Allowed Websites</strong>] as shown in the above figure, and then press [<strong>Add</strong>], the details panel of a brand new website are displayed as the following figure:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20215%20-%20F02.jpg" alt="" width="661" height="606" /></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">Fill in URL and Title of the website.</p>
<p class="MsoNormal" style="text-align: justify;"><span class="REMARK" style="background-color: #ffff00;">Note:</span> In order to know how to compose the URL, please refer to Kiosk Administrator Guide.</p>
<p class="MsoNormal" style="text-align: justify;">Set the URL to run at start up.</p>
<p>Then press [<strong>Add</strong>] button, you are directed back to the list of allowed websites with the site you have just added:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20215%20-%20F03.jpg" alt="" width="652" height="199" /></p>
<p class="MsoNormal" style="text-align: justify;">Press [<strong>Settings</strong>] &rarr;&nbsp;[<strong>Done</strong>], you are taken back to the kiosk screen. If you have set up a screen saver this will be the first screen. If not it will be the kiosk mode screen chosen in the back end. In the example it is the kiosk mode &ldquo;Meetings&rdquo;.&nbsp;</p>
<p class="MsoNormal" style="text-align: justify;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20215%20-%20F04.jpg" alt="" width="657" height="501" /></p>
<h2>How to disable Surefox logo</h2>
<p class="MsoNormal" style="text-align: justify;">Default SureFox wallpaper (white background with SureFox logo) can be replaced with wallpaper of your choice or totally disabled. Please use Wallpaper option under SureFox Settings to set wallpaper for SureFox Home Screen.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>How to enable device lockdown for Surefox</h2>
<h3>For iOS devices</h3>
<p style="margin: 0in 0in 7.5pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">For SureFox to create complete device lockdown, Guided Access has to be enabled. Guided Access locks down the device to a single application mode and disables external control buttons including Home Button.</p>
<p style="margin: 0in 0in 7.5pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">To enable Guided Access, go to <strong>General &rarr;&nbsp;Accessibility &rarr;&nbsp;Guided Access &rarr;&nbsp;On </strong></p>
<p style="margin: 0in 0in 7.5pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">To know more about Guided Access visit <a href="http://support.apple.com/kb/HT5509"><span style="text-decoration: underline;"><strong>Apple iOS Support Page</strong></span></a>.</p>
<h3>For Android devices</h3>
<p class="MsoNormal" style="text-align: justify;">Lock down for android devices can be enabled under Surefox Pro settings &ndash; Enable kiosk mode.</p>
<p class="MsoNormal" style="text-align: justify;">Refer to this <a href="https://www.42gears.com/products/surelock/surelock-android/"><span style="text-decoration: underline;"><strong>article</strong> </span></a>for more details.</p>
<h3>For Window Mobile devices</h3>
<p>Refer to this <a href="https://www.42gears.com/products/surelock/surelock-windows-mobile-ce/"><span style="text-decoration: underline;"><strong>article</strong> </span></a>for more details.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.0</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #120383</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0215</p>
<p class="MsoNormal" style="text-align: justify;"><strong>Last updated</strong>: Feb 21, 2017</p>]]></contents>
<contentstext><![CDATA[BACKGROUND

This article is made to assist in setting up a Kiosk screen for the
Guest registration feature of Resource Central using SureFox browser
in Kiosk mode on iOS. Setting up on Android is quite similar. 

Please note that are a variety of different kiosk applications that
can do the same as Surefox, that might fit your needs better on
solution features or prices. We are not as such recommending Surefox.
Add-On Products kiosk solution has been tested on Surefox and it will
fulfil the basic needs. So please do investigate the market before
purchasing your kiosk application as there are many other suppliers. 

SUMMARY

Open the SureFox browser, then go to its Settings section. The
following list is displayed: 

Press [ALLOWED WEBSITES] as shown in the above figure, and then press
[ADD], the details panel of a brand new website are displayed as the
following figure: 

Fill in URL and Title of the website. 

Note: In order to know how to compose the URL, please refer to Kiosk
Administrator Guide. 

Set the URL to run at start up. 

Then press [ADD] button, you are directed back to the list of allowed
websites with the site you have just added: 

Press [SETTINGS] → [DONE], you are taken back to the kiosk screen.
If you have set up a screen saver this will be the first screen. If
not it will be the kiosk mode screen chosen in the back end. In the
example it is the kiosk mode "Meetings". 

HOW TO DISABLE SUREFOX LOGO

Default SureFox wallpaper (white background with SureFox logo) can be
replaced with wallpaper of your choice or totally disabled. Please use
Wallpaper option under SureFox Settings to set wallpaper for SureFox
Home Screen. 

HOW TO ENABLE DEVICE LOCKDOWN FOR SUREFOX

FOR IOS DEVICES

For SureFox to create complete device lockdown, Guided Access has to
be enabled. Guided Access locks down the device to a single
application mode and disables external control buttons including Home
Button. 

To enable Guided Access, go to GENERAL → ACCESSIBILITY → GUIDED
ACCESS → ON 

To know more about Guided Access visit APPLE IOS SUPPORT PAGE
[http://support.apple.com/kb/HT5509]. 

FOR ANDROID DEVICES

Lock down for android devices can be enabled under Surefox Pro
settings - Enable kiosk mode. 

Refer to this ARTICLE
[https://www.42gears.com/products/surelock/surelock-android/]for more
details. 

FOR WINDOW MOBILE DEVICES

Refer to this ARTICLE
[https://www.42gears.com/products/surelock/surelock-windows-mobile-ce/]for
more details. 

PROPERTIES

APPLIES TO: RC 4.0 

REFERENCE: TFS #120383 

KNOWLEDGE BASE ID: 0215 

LAST UPDATED: Feb 21, 2017]]></contentstext>
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<email />
<subject><![CDATA[KB0215 - Set up SureFox in Kiosk mode]]></subject>
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<contents><![CDATA[<p>Installation&nbsp;Guide for&nbsp;Polycom solution&nbsp;document revision&nbsp;1.7 is available in pdf format below.&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Installation Guide for Polycom solution document revision 1.7 is
available in pdf format below. 

 ]]></contentstext>
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<categoryid><![CDATA[68]]></categoryid>
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<author />
<email />
<subject><![CDATA[Resource Central - Polycom solution guide]]></subject>
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<contents><![CDATA[<h2>CPU usage is high when size of animation file is too large</h2>
<p>This issue occurs because of technical limitations. If the size of animation file is too large or the animated rate is too high, then the CPU usage is accordingly higher.</p>
<p><strong>Status</strong>: We are still researching the solution. Any updates will be posted here as they come.</p>
<p><strong>Reference</strong>: #144445</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: All versions of Ariadne for Windows</p>
<p><strong>Reference</strong>: #144445</p>
<p><strong>Knowledge base ID</strong>: 0226</p>
<p><strong>Last updated</strong>: Sep 15, 2017</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[CPU USAGE IS HIGH WHEN SIZE OF ANIMATION FILE IS TOO LARGE

This issue occurs because of technical limitations. If the size of
animation file is too large or the animated rate is too high, then the
CPU usage is accordingly higher. 

STATUS: We are still researching the solution. Any updates will be
posted here as they come. 

REFERENCE: #144445 

PROPERTIES

APPLIES TO: All versions of Ariadne for Windows 

REFERENCE: #144445 

KNOWLEDGE BASE ID: 0226 

LAST UPDATED: Sep 15, 2017 

 ]]></contentstext>
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<author />
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<subject><![CDATA[Limitations and known issues in Ariadne]]></subject>
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<contents><![CDATA[<div class="kbtitle">Kiosk Administrator&nbsp;Guide for Resource Central ver.&nbsp;4.0 document revision&nbsp;1.11 is available in pdf format below.&nbsp;</div>]]></contents>
<contentstext><![CDATA[Kiosk Administrator Guide for Resource Central ver. 4.0 document
revision 1.11 is available in pdf format below. ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;Below is a description of the biggest features/changes that this service release contains.</p>
<p>&nbsp;</p>
<h2><span lang="EN-GB">Multiroom ordering</span></h2>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">From Resource Finder, it will now be possible to book multiple resources and order catering and extra service in one step. Each selected room will have its own tab containing the order form.</span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/RC4SR21.jpg" alt="" width="642" height="368" /></p>
<p>This feature also supports adding a Shared Order Form together with a catering order. The organizer can then order both a video teleconferencing connection and catering for all included resources.</p>
<p>Besides the new tabs, The Resource Finder user interface has a few other changes to notice.</p>
<ul>
<li>The &ldquo;Send order&rdquo;-button has been removed and embedded in the &ldquo;Save &amp; Close&rdquo;-button, so orders will be sent when closing.</li>
<li>&ldquo;Delete Order&rdquo; will reset the order form details on the active tab</li>
<li>&ldquo;Navigation pane&rdquo; and &ldquo;Order Form&rdquo; have been moved to the button ribbon.</li>
</ul>
<p><img src="data:image/png;base64, " alt="" />&nbsp;</p>
<ul>
<li>The Language option has been moved to a new button called &ldquo;Settings&rdquo;. &ldquo;Settings&rdquo; will in later releases be expanded with more options.</li>
</ul>
<p><img src="data:image/png;base64, " alt="" width="465" height="375" /></p>
<p>In My Meetings, multiple orders are grouped by reservation and orders on each resource can be viewed and deleted individually.</p>
<p>&nbsp;</p>
<h2><span lang="EN-GB">My Meetings &ndash; visitor invites</span></h2>
<p class="MsoNormal">If you need to invite external visitors, you&nbsp;can now also use&nbsp;a new feature in My Meetings. A &ldquo;My Visitors&rdquo; section is available from My Meetings and here you have the option to view all your external visitors and invite new visitors with or without Outlook invite and Resource Finder.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/RC4SR24.jpg" alt="" width="642" height="201" /></p>
<p class="MsoNormal">&nbsp;</p>
<h2><span lang="EN-GB">Service Provider &ndash; creating a new order</span></h2>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span lang="EN-GB" style="font-size: 11pt;"> <span lang="EN-GB" style="font-size: 11pt;">For service providers, it is now possible to create a new catering order directly from &ldquo;Orders&rdquo;-view and add it to a reservation. </span></span></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span lang="EN-GB" style="font-size: 11pt;"><span lang="EN-GB" style="font-size: 11pt;">In cases of passed deadline for catering it allows the service provider to make exceptions and also improves the process of creating orders on behalf of the Meeting Organizer, as it can be done directly from the &ldquo;Orders&rdquo;-view.</span></span></span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/RC4SR25.jpg" alt="" width="351" height="303" /></p>
<p>&nbsp;</p>
<h2><span lang="EN-GB">Merge of functionality from 3.8 Service Release 2</span></h2>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span lang="EN-GB" style="font-size: 11pt;"><span lang="EN-GB" style="font-size: 11pt;">RC 4.0 Service Release 2 contains all features from 3.8 Service Release 2.&nbsp;</span></span></span>This will also make it possible to update from 3.8 service release 2 to RC 4.0 Service release 2.</p>
<p>Scope of 3.8 SR2 can be seen here:&nbsp;<strong><a href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central#Version3.8.0009.0007">3.8.0009.0007</a></strong></p>]]></contents>
<contentstext><![CDATA[ Below is a description of the biggest features/changes that this
service release contains. 

MULTIROOM ORDERING

From Resource Finder, it will now be possible to book multiple
resources and order catering and extra service in one step. Each
selected room will have its own tab containing the order form. 

This feature also supports adding a Shared Order Form together with a
catering order. The organizer can then order both a video
teleconferencing connection and catering for all included resources. 

Besides the new tabs, The Resource Finder user interface has a few
other changes to notice. 

 	* The "Send order"-button has been removed and embedded in the "Save
& Close"-button, so orders will be sent when closing.
 	* "Delete Order" will reset the order form details on the active tab
 	* "Navigation pane" and "Order Form" have been moved to the button
ribbon.

 	* The Language option has been moved to a new button called
"Settings". "Settings" will in later releases be expanded with more
options.

In My Meetings, multiple orders are grouped by reservation and orders
on each resource can be viewed and deleted individually. 

MY MEETINGS – VISITOR INVITES

If you need to invite external visitors, you can now also use a new
feature in My Meetings. A "My Visitors" section is available from My
Meetings and here you have the option to view all your external
visitors and invite new visitors with or without Outlook invite and
Resource Finder. 

SERVICE PROVIDER – CREATING A NEW ORDER

 For service providers, it is now possible to create a new catering
order directly from "Orders"-view and add it to a reservation. 

In cases of passed deadline for catering it allows the service
provider to make exceptions and also improves the process of creating
orders on behalf of the Meeting Organizer, as it can be done directly
from the "Orders"-view. 

MERGE OF FUNCTIONALITY FROM 3.8 SERVICE RELEASE 2

RC 4.0 Service Release 2 contains all features from 3.8 Service
Release 2. This will also make it possible to update from 3.8 service
release 2 to RC 4.0 Service release 2. 

Scope of 3.8 SR2 can be seen here: 3.8.0009.0007
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/12/2/REVISION-HISTORY-FOR-RESOURCE-CENTRAL#VERSION3.8.0009.0007]]]></contentstext>
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<creatorid><![CDATA[22]]></creatorid>
<author />
<email />
<subject><![CDATA[What's new in Resource Central 4.0 Service release 2]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>This is Resource Central login screen:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20222%20-%20F01.jpg" alt="" width="662" height="301" /></p>
<p>If you want, you can add support contact details to the space between disclaimer and AOP logo, like this:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20222%20-%20F02.jpg" alt="" width="542" height="362" /></p>
<p class="MsoNormal" style="text-align: justify;">In order to do that, follow these steps:</p>
<p class="MsoNormal" style="text-align: justify;">1. Go to folder <strong>Partials</strong>. By default, you can reach it using the following path: <em>C:\inetpub\wwwroot\ResourceCentral\Mvc\Admin\Views\Login\Partials</em></p>
<p class="MsoNormal" style="text-align: justify;">2. In that folder, open the file <strong>SupportContactInfo.html</strong> (with notepad), you can see the following content:</p>
<table style="height: 299px;" width="282">
<tbody>
<tr>
<td>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&lt;!DOCTYPE html&gt;</em></p>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&lt;html&gt;</em></p>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&lt;head&gt;</em></p>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&nbsp;&nbsp;&nbsp; &lt;meta charset="utf-8" /&gt;</em></p>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&nbsp;&nbsp;&nbsp; &lt;title&gt;&lt;/title&gt;</em></p>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&lt;/head&gt;</em></p>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&lt;body&gt;</em></p>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&lt;/body&gt;</em></p>
<p class="MsoNormal" style="margin-left: 0.25in; text-align: left;"><em>&lt;/html&gt;</em></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="text-align: justify;">3. Use HTML tags to create content of the text by entering it into the body tag.</p>
<p class="MsoNormal" style="text-align: justify;">For example, with the text mentioned in the sample login screen, it will look like this:</p>
<p class="MsoNormal" style="text-align: justify;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20222%20-%20F03.jpg" alt="" width="497" height="362" /></p>
<p class="MsoNormal" style="text-align: justify;">Save the file to finish.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.0 SR2</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #139096</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0222</p>
<p class="MsoNormal"><strong>Last updated:</strong>&nbsp;Sep&nbsp;28, 2017&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

This is Resource Central login screen: 

If you want, you can add support contact details to the space between
disclaimer and AOP logo, like this: 

In order to do that, follow these steps: 

1. Go to folder PARTIALS. By default, you can reach it using the
following path:
_C:inetpubwwwrootResourceCentralMvcAdminViewsLoginPartials_ 

2. In that folder, open the file SUPPORTCONTACTINFO.HTML (with
notepad), you can see the following content: 

_<!DOCTYPE html>_ 

_<html>_ 

_<head>_ 

_ <meta charset="utf-8" />_ 

_ <title></title>_ 

_</head>_ 

_<body>_ 

_</body>_ 

_</html>_ 

3. Use HTML tags to create content of the text by entering it into the
body tag. 

For example, with the text mentioned in the sample login screen, it
will look like this: 

Save the file to finish. 

PROPERTIES

APPLIES TO: RC 4.0 SR2 

REFERENCE: TFS #139096 

KNOWLEDGE BASE ID: 0222 

LAST UPDATED: Sep 28, 2017 ]]></contentstext>
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<subject><![CDATA[KB0222 - How to configure support contact details in login screen]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>&nbsp;</p>
<h3>Configure Windows Authentication on Resource Central backend</h3>
<p><span style="background-color: #ffffff;"><span style="background-color: #ffff00;">PRE-REQUISITE 1</span>:&nbsp;</span>Internet Information Services (IIS) feature &ldquo;Windows Authentication&rdquo; must be installed.</p>
<p><span style="background-color: #ffff00;">PRE-REQUISITE 2</span>:&nbsp;In an upgrade scenario going from 3.7/8 to 4.0, where Windows Authentication is setup, you need to first uninstall of Resource Central and then install the new Resource Central version. This to avoid carrying legacy Windows Authentication settings from the old to the new version.</p>
<p><span style="background-color: #ffff00;">PRE-REQUISITE 3</span>:&nbsp;On-Premise solution only</p>
<p>1. Go to Internet Information Services (IIS) Manager&nbsp;&rarr; <strong>ResourceCentral</strong> &rarr;&nbsp;<strong>Authentication</strong> &rarr;&nbsp;Edit <strong>Forms Authentication Settings</strong>. In [<strong>Login URL</strong>], change it to <em>admin/login</em></p>
<p><em><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F01.jpg" alt="" width="659" height="414" /></em></p>
<p>2. Go to <strong>Admin</strong> folder &rarr; <strong>Authentication</strong> &rarr;&nbsp;Disable <strong>Anonymous Authentication</strong></p>
<p><strong><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F02.jpg" alt="" width="652" height="376" /></strong></p>
<p>3. Right click Admin and switch to Content view.</p>
<p>In the Content view, right click on [<strong>OrderForm.aspx</strong>] and select &lsquo;<strong>Switch to Features View</strong>&rsquo;. Click on [<strong>OrderForm.aspx</strong>] (under <strong>Admin</strong> folder) &rarr; <strong>Authentication</strong> &rarr;&nbsp;Enable <strong>Anonymous Authentication</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F03.jpg" alt="" width="652" height="350" /></p>
<h3>Configure Single Sign-On (on Client machine)</h3>
<p><span style="background-color: #ffff00;">PRE-REQUISITE </span></p>
<ul>
<li>RC backend using Windows Authentication</li>
<li>Client machine and Web server must be in the same domain.</li>
</ul>
<p>When user accesses to RC backend, &ldquo;<strong>Windows Security</strong>&rdquo; dialog shows up to require users&rsquo; credentials, in order for the dialog not to display again for current user, we should follow these steps:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F04.jpg" alt="" width="468" height="343" /></p>
<p>By this time you should be able to login to your site and the only part you are missing is single sign-on. This is easily fixed by going to <strong>Internet Options</strong> (e.g. through Internet Explorer).</p>
<p>1. Click the Security tab</p>
<p>2. Choose Local intranet and click the [<strong>Sites</strong>] button.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F05.jpg" alt="" width="452" height="287" /></p>
<p>3. Click <strong>Advanced</strong>.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F06.jpg" alt="" width="454" height="324" /></p>
<p>4. Add your intranet domain name (e.g. http://rc.add-on.com) or RC IP address (e.g. http://192.168.1.100) to the list, and then click Close&nbsp;&rarr; OK &rarr; OK on your way back.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F07.jpg" alt="" width="419" height="385" /></p>
<p><span style="background-color: #ffff00;">NOTE:</span> Group Policy Object can be used to have this done on multiple machines.</p>
<p>5. Set up automatic logon for current user</p>
<p>Go to Internet <strong>Options</strong> &rarr;&nbsp;<strong>Security</strong> &rarr;&nbsp;<strong>Local Intranet</strong> &rarr;&nbsp;<strong>Custom level</strong>. Select the option as shown in the following figure:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F08.jpg" alt="" width="453" height="346" /></p>
<p>6. Set up Integrated Windows Authentication</p>
<p>Go to <strong>Internet Options</strong> &rarr; <strong>Advanced</strong>. Scroll down to the bottom. Select the option as shown in the following figure:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20223%20-%20F09.jpg" alt="" width="449" height="348" /></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.0+</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #118431</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0223</p>
<p class="MsoNormal"><strong>Last updated:</strong> Aug 22, 2017</p>]]></contents>
<contentstext><![CDATA[SUMMARY

CONFIGURE WINDOWS AUTHENTICATION ON RESOURCE CENTRAL BACKEND

PRE-REQUISITE 1: Internet Information Services (IIS) feature "Windows
Authentication" must be installed. 

PRE-REQUISITE 2: In an upgrade scenario going from 3.7/8 to 4.0, where
Windows Authentication is setup, you need to first uninstall of
Resource Central and then install the new Resource Central version.
This to avoid carrying legacy Windows Authentication settings from the
old to the new version. 

PRE-REQUISITE 3: On-Premise solution only 

1. Go to Internet Information Services (IIS) Manager →
RESOURCECENTRAL → AUTHENTICATION → Edit FORMS AUTHENTICATION
SETTINGS. In [LOGIN URL], change it to _admin/login_ 

__ 

2. Go to ADMIN folder → AUTHENTICATION → Disable ANONYMOUS
AUTHENTICATION 

3. Right click Admin and switch to Content view. 

In the Content view, right click on [ORDERFORM.ASPX] and select
'SWITCH TO FEATURES VIEW'. Click on [ORDERFORM.ASPX] (under ADMIN
folder) → AUTHENTICATION → Enable ANONYMOUS AUTHENTICATION 

CONFIGURE SINGLE SIGN-ON (ON CLIENT MACHINE)

PRE-REQUISITE 

 	* RC backend using Windows Authentication
 	* Client machine and Web server must be in the same domain.

When user accesses to RC backend, "WINDOWS SECURITY" dialog shows up
to require users' credentials, in order for the dialog not to display
again for current user, we should follow these steps: 

By this time you should be able to login to your site and the only
part you are missing is single sign-on. This is easily fixed by going
to INTERNET OPTIONS (e.g. through Internet Explorer). 

1. Click the Security tab 

2. Choose Local intranet and click the [SITES] button. 

3. Click ADVANCED. 

4. Add your intranet domain name (e.g. http://rc.add-on.com) or RC IP
address (e.g. http://192.168.1.100) to the list, and then click Close
→ OK → OK on your way back. 

NOTE: Group Policy Object can be used to have this done on multiple
machines. 

5. Set up automatic logon for current user 

Go to Internet OPTIONS → SECURITY → LOCAL INTRANET → CUSTOM
LEVEL. Select the option as shown in the following figure: 

6. Set up Integrated Windows Authentication 

Go to INTERNET OPTIONS → ADVANCED. Scroll down to the bottom. Select
the option as shown in the following figure: 

PROPERTIES

APPLIES TO: RC 4.0+ 

REFERENCE: TFS #118431 

KNOWLEDGE BASE ID: 0223 

LAST UPDATED: Aug 22, 2017]]></contentstext>
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<subject><![CDATA[KB0223 - How to configure Windows Authentication for Resource Central 4.0+ ]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>Add-in is disabled by Outlook even though it has been put into the <strong>DoNotDisableAddinList</strong> in Registry.</p>
<p class="MsoNormal" style="text-align: justify;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20224%20-%20F01.jpg" alt="" width="660" height="434" /></p>
<h2>Cause</h2>
<p class="MsoNormal" style="text-align: justify;">The value of <strong>LoadBehavior</strong> in the key <strong>AOP.RC.ResourceFinder.Addin</strong> is set to &lsquo;<strong>0</strong>&rsquo;, so the Add-in is disabled.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2 class="MsoNormal" style="text-align: justify;">Resolution</h2>
<p class="MsoNormal" style="text-align: justify;">1. Go to the key AOP.RC.ResourceFinder.Addin in the following location:</p>
<ul>
<li class="MsoNormal" style="text-align: justify;">32bit Outlook on 64bit Windows: [<em>HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Outlook\Addins\AOP.RC.ResourceFinder.Addin</em>]</li>
<li class="MsoNormal" style="text-align: justify;">32bit/64bit Outlook on 32bit Windows: [<em>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\AOP.RC.ResourceFinder.Addin</em>]</li>
</ul>
<p>2. Open the DWORD value <strong>LoadBehavior</strong> and change its value to &lsquo;3&rsquo;</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20224%20-%20F02.jpg" alt="" width="653" height="371" /></p>
<p>3. Restart Outlook to see the result.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: All versions of Add-in 4.0</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #133170</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0224</p>
<p class="MsoNormal"><strong>Last updated:</strong> Sep 06, 2017</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

Add-in is disabled by Outlook even though it has been put into the
DONOTDISABLEADDINLIST in Registry. 

CAUSE

The value of LOADBEHAVIOR in the key AOP.RC.RESOURCEFINDER.ADDIN is
set to '0', so the Add-in is disabled. 

RESOLUTION

1. Go to the key AOP.RC.ResourceFinder.Addin in the following
location: 

 	* 32bit Outlook on 64bit Windows:
[_HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftOfficeOutlookAddinsAOP.RC.ResourceFinder.Addin_]
 	* 32bit/64bit Outlook on 32bit Windows:
[_HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeOutlookAddinsAOP.RC.ResourceFinder.Addin_]

2. Open the DWORD value LOADBEHAVIOR and change its value to '3' 

3. Restart Outlook to see the result. 

PROPERTIES

APPLIES TO: All versions of Add-in 4.0 

REFERENCE: TFS #133170 

KNOWLEDGE BASE ID: 0224 

LAST UPDATED: Sep 06, 2017]]></contentstext>
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<subject><![CDATA[KB0224 - Add-in is disabled by Outlook]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">RealTime Service 6.4.27+ can work properly with Resource Central (RC) 4.0 SR1+.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">But when it works with older versions of RC such as RC 3.8 HF10, RC 4.0 RTM, RC 4.0 HF 1 and HF2, an error usually arises that says something like this:</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><span style="background-color: #ccffff;"><em>Error processing appointment for user room006 - room006@psteam.com: 't5', start:9/22/2017 11:30:00 AM, end:9/22/2017 12:00:00 PM, created:9/22/2017 7:47:02 AM, modified:9/22/2017 7:47:03 AM, recurring:False : Invalid column name 'PrivateMeeting'.</em></span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20220%20-%20F01.jpg" alt="" /></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">In order for it to work with those older versions of RC, the following script is needed:</p>
<table>
<tbody>
<tr>
<td>
<div style="mso-element: para-border-div; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 1.0pt 4.0pt 1.0pt 4.0pt;">
<p class="MsoNormal" style="text-align: justify; line-height: 18.0pt; border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 4.0pt 1.0pt 4.0pt;"><span style="font-size: 9.5pt; font-family: Consolas; mso-bidi-font-family: 'Segoe UI'; color: blue; mso-fareast-language: EN-US;">GO</span></p>
<p class="MsoNormal" style="text-align: justify; line-height: 18.0pt; border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 4.0pt 1.0pt 4.0pt;"><span style="font-size: 9.5pt; font-family: Consolas; mso-bidi-font-family: 'Segoe UI'; color: blue; mso-fareast-language: EN-US;">IF</span><span style="font-size: 9.5pt; font-family: Consolas; mso-bidi-font-family: 'Segoe UI'; mso-fareast-language: EN-US;">&nbsp;<span style="color: gray;">NOT</span>&nbsp;<span style="color: gray;">EXISTS(</span><span style="color: blue;">SELECT</span>&nbsp;<span style="color: gray;">*</span>&nbsp;<span style="color: blue;">FROM</span>&nbsp;<span style="color: green;">sys</span><span style="color: gray;">.</span><span style="color: green;">columns</span>&nbsp;<span style="color: blue;">WHERE</span>&nbsp;Name&nbsp;<span style="color: gray;">=</span>&nbsp;<span style="color: red;">N'PrivateMeeting'</span>&nbsp;<span style="color: gray;">and</span>&nbsp;<span style="color: fuchsia;">Object_ID</span>&nbsp;<span style="color: gray;">=</span>&nbsp;<span style="color: fuchsia;">Object_ID</span><span style="color: gray;">(</span><span style="color: red;">N'Reservations'</span><span style="color: gray;">))</span></span></p>
<p class="MsoNormal" style="text-align: justify; line-height: 18.0pt; border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 4.0pt 1.0pt 4.0pt;"><span style="font-size: 9.5pt; font-family: Consolas; mso-bidi-font-family: 'Segoe UI'; color: blue; mso-fareast-language: EN-US;">ALTER</span><span style="font-size: 9.5pt; font-family: Consolas; mso-bidi-font-family: 'Segoe UI'; mso-fareast-language: EN-US;">&nbsp;<span style="color: blue;">TABLE</span>&nbsp;[dbo]<span style="color: gray;">.</span>[Reservations]&nbsp;<span style="color: blue;">ADD</span>&nbsp;PrivateMeeting&nbsp;<span style="color: blue;">BIT</span>&nbsp;<span style="color: gray;">NOT</span>&nbsp;<span style="color: gray;">NULL</span>&nbsp;<span style="color: blue;">DEFAULT</span>&nbsp;0</span></p>
<p class="MsoNormal" style="text-align: justify; border: none; mso-border-alt: solid windowtext .5pt; padding: 0in; mso-padding-alt: 1.0pt 4.0pt 1.0pt 4.0pt;"><span style="font-size: 9.5pt; font-family: Consolas; mso-bidi-font-family: 'Segoe UI'; color: blue; mso-fareast-language: EN-US;">GO</span></p>
</div>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="text-align: justify;">Run this SQL script to add &ldquo;PrivateMeeting&rdquo; column to Reservations table in RC database.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 3.8 RTM (3.8.0001.0256) to RC 4.0 HF1 (4.0.0001.0376)</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #133575</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0220</p>
<p class="MsoNormal"><strong>Last updated:</strong> Nov 22, 2017</p>]]></contents>
<contentstext><![CDATA[SUMMARY

RealTime Service 6.4.27+ can work properly with Resource Central (RC)
4.0 SR1+. 

But when it works with older versions of RC such as RC 3.8 HF10, RC
4.0 RTM, RC 4.0 HF 1 and HF2, an error usually arises that says
something like this: 

_Error processing appointment for user room006 - room006@psteam.com:
't5', start:9/22/2017 11:30:00 AM, end:9/22/2017 12:00:00 PM,
created:9/22/2017 7:47:02 AM, modified:9/22/2017 7:47:03 AM,
recurring:False : Invalid column name 'PrivateMeeting'._ 

In order for it to work with those older versions of RC, the following
script is needed: 

GO 

IF NOT EXISTS(SELECT * FROM sys.columns WHERE Name = N'PrivateMeeting'
and Object_ID = Object_ID(N'Reservations')) 

ALTER TABLE [dbo].[Reservations] ADD PrivateMeeting BIT NOT NULL
DEFAULT 0 

GO 

Run this SQL script to add "PrivateMeeting" column to Reservations
table in RC database. 

PROPERTIES

APPLIES TO: RC 3.8 RTM (3.8.0001.0256) to RC 4.0 HF1 (4.0.0001.0376) 

REFERENCE: TFS #133575 

KNOWLEDGE BASE ID: 0220 

LAST UPDATED: Nov 22, 2017]]></contentstext>
<categories>
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<creatorid><![CDATA[22]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0220 - Script to update database for use of RealTime Service 6.4.27+ on older versions of Resource Central]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>To retrieve location ID, go to RC Admin page &rarr;&nbsp;Reports &rarr;&nbsp;SQL. Type the following command in <strong>SQL statement</strong>:</p>
<table>
<tbody>
<tr>
<td><em>select id, Caption, IsApplicationNode, NodeType from Tree</em></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span lang="EN-GB">Click [<strong>Run</strong>], a table with IDs of all tree nodes is displayed:</span></p>
<p class="MsoNormal"><span lang="EN-GB"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20225%20-%20F01.jpg" alt="" width="562" height="256" /></span></p>
<p class="MsoNormal"><span lang="EN-GB">You can look for the ID of any tree node from the table.</span></p>
<p class="MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.0+</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #144230</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0225</p>
<p class="MsoNormal"><strong>Last updated:</strong> Sep 12, 2017</p>]]></contents>
<contentstext><![CDATA[SUMMARY

To retrieve location ID, go to RC Admin page → Reports → SQL. Type
the following command in SQL STATEMENT: 

 		_select id, Caption, IsApplicationNode, NodeType from Tree_

Click [RUN], a table with IDs of all tree nodes is displayed: 

You can look for the ID of any tree node from the table. 

PROPERTIES

APPLIES TO: RC 4.0+ 

REFERENCE: TFS #144230 

KNOWLEDGE BASE ID: 0225 

LAST UPDATED: Sep 12, 2017]]></contentstext>
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<creatorid><![CDATA[22]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0225 - How to retrieve location ID in Resource Central backend]]></subject>
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<contents><![CDATA[<p class="MsoNormal">This version includes a lot of new functionality. The following will give a short introduction.</p>
<p class="MsoNormal">More detailed information can be found in the different user guides for Resource Central.</p>
<p class="MsoNormal">&nbsp;</p>
<h2>Assistant Organizer</h2>
<p class="MsoNormal">It is now possible to book a meeting in a colleague&rsquo;s or manager&rsquo;s calendar, and set yourself up as &lsquo;Assistant Organizer&rsquo;. This will enable the &lsquo;Assistant Organizer&rsquo; to receive the emails from Resource Central and to make orders on behalf of the colleague/manager.</p>
<p class="MsoNormal">The feature's purpose is to support the work process of roles like secretaries and personal assistants.</p>
<p class="MsoNormal">The email flow can be configured, so the original organizer does not receive any emails from RC.&nbsp;</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr301.jpg" alt="" width="645" height="231" /></p>
<p class="MsoNormal">In this example, only the &lsquo;Assistant Organizer&rsquo; will receive the emails from RC.</p>
<p class="MsoNormal">In My Meetings you can see your own meetings and the meetings where you are the &lsquo;Assistant Organizer&rsquo;.</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr302.jpg" alt="" width="645" height="276" /></p>
<h2>New &lsquo;Tasks&rsquo; standard report</h2>
<p class="MsoNormal">There is a new standard report, listing the Tasks.</p>
<p class="MsoNormal">Tasks are used when the use of Shared Order Form is enabled. Typically, the Shared Order Form is used to order video conferencing.</p>
<p class="MsoNormal">&nbsp;</p>
<h2>Resource location details</h2>
<p class="MsoNormal">You can now add extra information about the specific location of the resource. You can add an image and a text.</p>
<p class="MsoNormal">The feature provides information to the service provider of where to deliver the orders and if any special conditions apply to that location.&nbsp;</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr303.jpg" alt="" width="645" height="381" /></p>
<p class="MsoNormal">The information is displayed when opening an order in &lsquo;Orders&rsquo;, under the new icon &lsquo;Resource Location&rsquo;:</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr304.jpg" alt="" width="645" height="154" /></p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr305.jpg" alt="" width="570" height="495" /></p>
<h2>Images in folders + bulk upload</h2>
<p class="MsoNormal">Images can now be stored in different folders and subfolders. Images can easily be moved between folders. As another new feature, images can now be bulk uploaded.</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr306.jpg" alt="" width="554" height="302" /></p>
<h2>New menu functionality in Items</h2>
<p class="MsoNormal">With this feature it is now possible for catering providers to setup their catering items in a menu structure.</p>
<p class="MsoNormal">Items can be grouped into menus and presented and sold as one item. I.e. you can create a &lsquo;Lunch menu&rsquo; that includes soft drinks, sandwiches and fruit. The menu has its own price.</p>
<p class="MsoNormal">Items can both be ordered as individual items and as part of a menu.</p>
<p class="MsoNormal">For the caterer, the order will look like this:</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr307.jpg" alt="" width="645" height="215" /></p>
<p class="MsoNormal">The menu functionality also includes an advanced feature, where the organizer can &lsquo;build&rsquo; a menu from a row of optional items. I.e. pick 2 sandwiches out of 10 available, and have soda and fruit as well.</p>
<p class="MsoNormal">&nbsp;</p>
<h2>Nutrition information on Items</h2>
<p class="MsoNormal">Customizable nutrition information can be added to each item. The information is searchable when making catering orders, I.e. enabling the organizer to search for items without specific allergens.</p>
<p class="MsoNormal">The information is also available when clicking on the icon by the item.</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr308.jpg" alt="" width="482" height="219" /></p>
<h2>Images on Items</h2>
<p class="MsoNormal">You can use the uploaded images on your items. The images will be available when ordering the items.</p>
<p class="MsoNormal">&nbsp;</p>
<h2>Order Items based on number of persons</h2>
<p class="MsoNormal">Items can be ordered by typing in a number of persons and then select the required items using checkboxes.</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr309.jpg" alt="" width="645" height="192" /></p>
<p class="MsoNormal">&nbsp;</p>
<h2>Order status notifications</h2>
<p class="MsoNormal">In order to notify Service providers of change to their orders, The Order view is now color coded depending on the status.</p>
<p class="MsoNormal">Orders cancelled after deadline will also be listed. In this example, the first order is cancelled after deadline:</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr310.jpg" alt="" width="701" height="126" /></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">The colors are all customizable:</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr311.jpg" alt="" width="507" height="484" /></span></p>
<p class="MsoNormal">&nbsp;</p>
<h2>Categories can be filtered using AND/OR logic in Resource Finder</h2>
<p class="MsoNormal">Previously the category search would always use a logical &lsquo;or&rsquo;. Now you can choose between &lsquo;and&rsquo; and &lsquo;or&rsquo; when you search for a resource that meets your requirements.</p>
<p class="MsoNormal">I.e. you can search for meeting rooms that are &lsquo;Configurable&rsquo; AND &lsquo;Video Conference Enabled&rsquo;.&nbsp;</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr312.jpg" alt="" width="274" height="256" /></p>
<h2>Unlimited number of categories per resource</h2>
<p class="MsoNormal">The previous limit of applying up to 5 different categories to a resource, has been replaced by the possibility of applying an unlimited number of categories to a resource.</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr313.jpg" alt="" width="540" height="141" /></p>
<h2>Display user restrictions<span lang="EN-GB"><br /> </span>pop-up message + mandatory order form</h2>
<p>This feature is configured per resource. If applied it has 2 options:</p>
<p>&nbsp; 1. Restrict booking if organizer does not click OK</p>
<p>&nbsp; &nbsp; &nbsp; If the organizer selects this resource, he has to click OK, otherwise the resource will be de-selected.</p>
<p>&nbsp; 2. Force organizer to open order form</p>
<p>&nbsp; &nbsp; &nbsp; If the organizer selects this resource, he has to open the order form. This will help enforce the use of the order form, when that is required.</p>
<p><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr314.jpg" alt="" width="294" height="231" /></p>
<h2>Changes in My Meetings</h2>
<p>If more resources are selected for the same meeting or the resources are applied with a Shared Order Form, you will see a +. This enable you to expand the booking and make changes to the orders on each resource.</p>
<p class="MsoNormal"><img class="undefined" style="margin-right: auto; margin-left: auto; display: block;" src="https://www.add-on-support.com/add-on.com/images/sr315.jpg" alt="" width="645" height="193" />&nbsp;</p>
<p class="MsoNormal">Furthermore, a new toolbar in My Meeting has been added to match Resource Finder layout. Here you will also find the setting option as in the Resource Finder.</p>]]></contents>
<contentstext><![CDATA[This version includes a lot of new functionality. The following will
give a short introduction. 

More detailed information can be found in the different user guides
for Resource Central. 

ASSISTANT ORGANIZER

It is now possible to book a meeting in a colleague's or manager's
calendar, and set yourself up as 'Assistant Organizer'. This will
enable the 'Assistant Organizer' to receive the emails from Resource
Central and to make orders on behalf of the colleague/manager. 

The feature's purpose is to support the work process of roles like
secretaries and personal assistants. 

The email flow can be configured, so the original organizer does not
receive any emails from RC. 

In this example, only the 'Assistant Organizer' will receive the
emails from RC. 

In My Meetings you can see your own meetings and the meetings where
you are the 'Assistant Organizer'. 

NEW ‘TASKS’ STANDARD REPORT

There is a new standard report, listing the Tasks. 

Tasks are used when the use of Shared Order Form is enabled.
Typically, the Shared Order Form is used to order video conferencing. 

RESOURCE LOCATION DETAILS

You can now add extra information about the specific location of the
resource. You can add an image and a text. 

The feature provides information to the service provider of where to
deliver the orders and if any special conditions apply to that
location. 

The information is displayed when opening an order in 'Orders', under
the new icon 'Resource Location': 

IMAGES IN FOLDERS + BULK UPLOAD

Images can now be stored in different folders and subfolders. Images
can easily be moved between folders. As another new feature, images
can now be bulk uploaded. 

NEW MENU FUNCTIONALITY IN ITEMS

With this feature it is now possible for catering providers to setup
their catering items in a menu structure. 

Items can be grouped into menus and presented and sold as one item.
I.e. you can create a 'Lunch menu' that includes soft drinks,
sandwiches and fruit. The menu has its own price. 

Items can both be ordered as individual items and as part of a menu. 

For the caterer, the order will look like this: 

The menu functionality also includes an advanced feature, where the
organizer can 'build' a menu from a row of optional items. I.e. pick 2
sandwiches out of 10 available, and have soda and fruit as well. 

NUTRITION INFORMATION ON ITEMS

Customizable nutrition information can be added to each item. The
information is searchable when making catering orders, I.e. enabling
the organizer to search for items without specific allergens. 

The information is also available when clicking on the icon by the
item. 

IMAGES ON ITEMS

You can use the uploaded images on your items. The images will be
available when ordering the items. 

ORDER ITEMS BASED ON NUMBER OF PERSONS

Items can be ordered by typing in a number of persons and then select
the required items using checkboxes. 

ORDER STATUS NOTIFICATIONS

In order to notify Service providers of change to their orders, The
Order view is now color coded depending on the status. 

Orders cancelled after deadline will also be listed. In this example,
the first order is cancelled after deadline: 

The colors are all customizable: 

CATEGORIES CAN BE FILTERED USING AND/OR LOGIC IN RESOURCE FINDER

Previously the category search would always use a logical 'or'. Now
you can choose between 'and' and 'or' when you search for a resource
that meets your requirements. 

I.e. you can search for meeting rooms that are 'Configurable' AND
'Video Conference Enabled'. 

UNLIMITED NUMBER OF CATEGORIES PER RESOURCE

The previous limit of applying up to 5 different categories to a
resource, has been replaced by the possibility of applying an
unlimited number of categories to a resource. 

 Display user restrictions
 pop-up message + mandatory order form 

This feature is configured per resource. If applied it has 2 options: 

 1. Restrict booking if organizer does not click OK 

 If the organizer selects this resource, he has to click OK, otherwise
the resource will be de-selected. 

 2. Force organizer to open order form 

 If the organizer selects this resource, he has to open the order
form. This will help enforce the use of the order form, when that is
required. 

CHANGES IN MY MEETINGS

If more resources are selected for the same meeting or the resources
are applied with a Shared Order Form, you will see a +. This enable
you to expand the booking and make changes to the orders on each
resource. 

Furthermore, a new toolbar in My Meeting has been added to match
Resource Finder layout. Here you will also find the setting option as
in the Resource Finder.]]></contentstext>
<categories>
<categoryid><![CDATA[68]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[22]]></creatorid>
<author />
<email />
<subject><![CDATA[What's new in Resource Central 4.0 Service release 3]]></subject>
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<contents><![CDATA[<p>Please see the attached pdf for details around hardware waranty.</p>]]></contents>
<contentstext><![CDATA[Please see the attached pdf for details around hardware waranty.]]></contentstext>
<categories>
<categoryid><![CDATA[71]]></categoryid>
</categories>
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<creatorid><![CDATA[25]]></creatorid>
<author />
<email />
<subject><![CDATA[Hardware Warranty]]></subject>
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<filename><![CDATA[AOP Hardware Warranty_PW 1.pdf]]></filename>
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<contents><![CDATA[<p>Please see the attached guides on how to getting started,</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Please see the attached guides on how to getting started, 

 ]]></contentstext>
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<categoryid><![CDATA[71]]></categoryid>
</categories>
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<creatorid><![CDATA[25]]></creatorid>
<author />
<email />
<subject><![CDATA[Getting started guide ]]></subject>
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<contents><![CDATA[<p>Please see the attached PDF for getting started with the panels.</p>]]></contents>
<contentstext><![CDATA[Please see the attached PDF for getting started with the panels.]]></contentstext>
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<contents><![CDATA[<p>Please use the attached documents to confirm the requested assignment.</p>]]></contents>
<contentstext><![CDATA[Please use the attached documents to confirm the requested assignment.]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;">Add-On Products provides the license files to its clients, which must be uploaded into the system in order to use RC. The License screen (<strong>System Manager</strong> page&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 16px;">&rarr;</span>&nbsp;<strong>General</strong>&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 16px;">&rarr;</span>&nbsp;<strong>License</strong>) is used for this purpose.</p>
<h3>License information</h3>
<p>On clicking the License link in left pane, details of the license being used for the application will be displayed on the right panel as shown in figure below:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20228%20-%20F01.jpg" alt="" width="596" height="319" /></p>
<table class="MsoTableGrid" style="width: 463.5pt; margin-left: 5.4pt; background: #D9D9D9; mso-background-themecolor: background1; mso-background-themeshade: 217; border-collapse: collapse; border: none; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-insideh: .5pt solid white; mso-border-insideh-themecolor: background1; mso-border-insidev: .5pt solid white; mso-border-insidev-themecolor: background1;" border="1" width="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 160.85pt; border: solid white 1.0pt; mso-border-themecolor: background1; mso-border-alt: solid white .5pt; background: #BFBFBF; mso-background-themecolor: background1; mso-background-themeshade: 191; padding: 0in 5.4pt 0in 5.4pt;" width="214">
<p class="MsoNormal" style="page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none; margin: 3.0pt 0in 3.0pt 0in;"><strong>Field</strong></p>
</td>
<td style="width: 302.65pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-left: none; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; background: #BFBFBF; mso-background-themecolor: background1; mso-background-themeshade: 191; padding: 0in 5.4pt 0in 5.4pt;" width="404">
<p class="MsoNormal" style="page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none; margin: 3.0pt 0in 3.0pt 0in;"><strong>Description</strong></p>
</td>
</tr>
<tr>
<td style="width: 160.85pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" width="214">
<p class="MsoNormal" style="margin: 3.0pt 0in 3.0pt 0in;"><strong>Type</strong></p>
</td>
<td style="width: 302.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" width="404">
<p class="MsoNormalCxSpMiddle" style="mso-add-space: auto; margin: 3.0pt 0in 3.0pt 0in;">Type of the license</p>
</td>
</tr>
<tr>
<td style="width: 160.85pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" width="214">
<p class="MsoNormal" style="margin: 3.0pt 0in 3.0pt 0in;"><strong>Expiry date</strong></p>
</td>
<td style="width: 302.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" width="404">
<p class="MsoNormalCxSpMiddle" style="mso-add-space: auto; margin: 3.0pt 0in 3.0pt 0in;">Expiry date of the license</p>
</td>
</tr>
<tr>
<td style="width: 160.85pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" width="214">
<p class="MsoNormal" style="margin: 3.0pt 0in 3.0pt 0in;"><strong>This product is licensed to</strong></p>
</td>
<td style="width: 302.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" width="404">
<p class="MsoNormalCxSpMiddle" style="mso-add-space: auto; margin: 3.0pt 0in 3.0pt 0in;">Name of the company</p>
</td>
</tr>
<tr>
<td style="width: 160.85pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" width="214">
<p class="MsoNormal" style="margin: 3.0pt 0in 3.0pt 0in;"><strong>Number of Standard Resources</strong></p>
</td>
<td style="width: 302.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" width="404">
<p class="MsoNormalCxSpMiddle" style="mso-add-space: auto; margin: 3.0pt 0in 3.0pt 0in;">Maximum number of Standard resources allowed in the system</p>
</td>
</tr>
<tr>
<td style="width: 160.85pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" width="214">
<p class="MsoNormal" style="margin: 3.0pt 0in 3.0pt 0in;"><strong>Number of Light Resources</strong></p>
</td>
<td style="width: 302.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" width="404">
<p class="MsoNormalCxSpMiddle" style="mso-add-space: auto; margin: 3.0pt 0in 3.0pt 0in;">Maximum number of Light resources allowed in the system (Light resources are those from which no emails are sent)</p>
</td>
</tr>
<tr style="mso-yfti-irow: 6; mso-yfti-lastrow: yes; height: 8.05pt;">
<td style="width: 160.85pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt; height: 8.05pt;" width="214">
<p class="MsoNormal" style="margin: 3.0pt 0in 3.0pt 0in;"><strong>Total number of resources</strong></p>
</td>
<td style="width: 302.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt; height: 8.05pt;" width="404">
<p class="MsoNormalCxSpMiddle" style="mso-add-space: auto; margin: 3.0pt 0in 3.0pt 0in;">Maximum number of resources, allowed to be created in system</p>
</td>
</tr>
</tbody>
</table>
<h3>&nbsp;</h3>
<h3>License &amp; Activation Key - Upload</h3>
<p>User can upload the <strong>XML</strong> License file and the encrypted license key file through this interface. Both of these fields are mandatory.</p>
<p class="MsoNormal" style="text-align: justify;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20228%20-%20F02.jpg" alt="" width="653" height="213" /></p>
<table class="MsoTableGrid" style="margin-left: 5.4pt; background: #D9D9D9; mso-background-themecolor: background1; mso-background-themeshade: 217; border-collapse: collapse; border: none; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; mso-yfti-tbllook: 480; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-insideh: .5pt solid white; mso-border-insideh-themecolor: background1; mso-border-insidev: .5pt solid white; mso-border-insidev-themecolor: background1;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 131.4pt; border: solid white 1.0pt; mso-border-themecolor: background1; mso-border-alt: solid white .5pt; background: #BFBFBF; mso-background-themecolor: background1; mso-background-themeshade: 191; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="175">
<p class="MsoNormal" style="margin-top: 5.0pt; page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none;"><strong>Field</strong></p>
</td>
<td style="width: 332.1pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-left: none; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; background: #BFBFBF; mso-background-themecolor: background1; mso-background-themeshade: 191; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="443">
<p class="MsoNormal" style="margin-top: 5.0pt; page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none;"><strong>Description</strong></p>
</td>
</tr>
<tr>
<td style="width: 131.4pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="175">
<p class="MsoNormal" style="margin-top: 5.0pt; page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none;"><strong>License file (xml)</strong></p>
</td>
<td style="width: 332.1pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="443">
<p class="MsoNormalCxSpMiddle" style="margin-top: 5.0pt; mso-add-space: auto; page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none;">Click the browse button and select the name and path of the License xml file which you have received</p>
</td>
</tr>
<tr>
<td style="width: 131.4pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="175">
<p class="MsoNormal" style="margin-top: 5.0pt; page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none;"><strong>License key file</strong></p>
</td>
<td style="width: 332.1pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="443">
<p class="MsoNormalCxSpMiddle" style="margin-top: 5.0pt; mso-add-space: auto; page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none;">Click the browse button and select&nbsp; the name and path of the License key file&nbsp; which you have received</p>
</td>
</tr>
<tr>
<td style="width: 131.4pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="175">
<p class="MsoNormal" style="margin-top: 5.0pt; page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none;"><strong>Activation Key</strong></p>
</td>
<td style="width: 332.1pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="443">
<p class="MsoNormalCxSpMiddle" style="margin-top: 5.0pt; mso-add-space: auto; page-break-after: avoid; mso-outline-level: 5; mso-layout-grid-align: none; text-autospace: none;">A 16-digit unique alpha-numeric Product Activation key which will be used to activate the RC Web application</p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><br /> Assumptions/Constraints regarding the License &amp; Product Activation:</p>
<ul>
<li class="MsoNormal" style="margin-bottom: 6.0pt;">If the user has neither provided the Product Activation, nor he has uploaded the new license file, then upon accessing <strong>RC Manager</strong> &rarr; <strong>General</strong> &rarr; <strong>License</strong> screen, a default label &ldquo;<strong>License/Activation key is invalid</strong>&rdquo; will be displayed, as shown below:</li>
</ul>
<p class="MsoNormal" style="text-align: justify;"><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20228%20-%20F03.jpg" alt="" width="598" height="318" /></span></p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<p class="MsoNormal" style="text-align: justify;">This same label will be displayed at the Login screen, all the emails &amp; all the order forms in the RC system. Same is also true if the user has either uploaded only the correct activation or latest format license.</p>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify; mso-list: l0 level1 lfo1; tab-stops: list .5in;">If the user has uploaded both, correct license and correct activation, then the actual license information will be displayed and no warning label will be displayed.</li>
<li class="MsoNormal" style="text-align: justify; mso-list: l0 level1 lfo1; tab-stops: list .5in;">Please also note that the Product activation is not case-sensitive.</li>
</ul>
<p class="MsoNormal" style="text-align: justify;"><span style="background-color: #ffff00;"><span class="REMARK">Note</span>:</span> If any issues arise, please contact AOP Support for assistance.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.0+</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #157964</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0228</p>
<p class="MsoNormal"><strong>Last updated:</strong> Jan 10, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Add-On Products provides the license files to its clients, which must
be uploaded into the system in order to use RC. The License screen
(SYSTEM MANAGER page → GENERAL → LICENSE) is used for this
purpose. 

LICENSE INFORMATION

On clicking the License link in left pane, details of the license
being used for the application will be displayed on the right panel as
shown in figure below: 

FIELD 

DESCRIPTION 

TYPE 

Type of the license 

EXPIRY DATE 

Expiry date of the license 

THIS PRODUCT IS LICENSED TO 

Name of the company 

NUMBER OF STANDARD RESOURCES 

Maximum number of Standard resources allowed in the system 

NUMBER OF LIGHT RESOURCES 

Maximum number of Light resources allowed in the system (Light
resources are those from which no emails are sent) 

TOTAL NUMBER OF RESOURCES 

Maximum number of resources, allowed to be created in system 

 

LICENSE & ACTIVATION KEY - UPLOAD

User can upload the XML License file and the encrypted license key
file through this interface. Both of these fields are mandatory. 

FIELD 

DESCRIPTION 

LICENSE FILE (XML) 

Click the browse button and select the name and path of the License
xml file which you have received 

LICENSE KEY FILE 

Click the browse button and select the name and path of the License
key file which you have received 

ACTIVATION KEY 

A 16-digit unique alpha-numeric Product Activation key which will be
used to activate the RC Web application 

 Assumptions/Constraints regarding the License & Product Activation: 

 	* If the user has neither provided the Product Activation, nor he
has uploaded the new license file, then upon accessing RC MANAGER →
GENERAL → LICENSE screen, a default label "LICENSE/ACTIVATION KEY IS
INVALID" will be displayed, as shown below:

This same label will be displayed at the Login screen, all the emails
& all the order forms in the RC system. Same is also true if the user
has either uploaded only the correct activation or latest format
license. 

 	* If the user has uploaded both, correct license and correct
activation, then the actual license information will be displayed and
no warning label will be displayed.
 	* Please also note that the Product activation is not
case-sensitive.

Note: If any issues arise, please contact AOP Support for assistance. 

PROPERTIES

APPLIES TO: RC 4.0+ 

REFERENCE: TFS #157964 

KNOWLEDGE BASE ID: 0228 

LAST UPDATED: Jan 10, 2018]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Enter License</h2>
<p>Go to the &ldquo;<strong>License</strong>&rdquo; settings section, as it is recommended in the message above. There you can use options &ldquo;<strong>Edit license</strong>&rdquo; and &ldquo;<strong>Load from file</strong>&rdquo; to set the license &ndash; find the correspondent buttons on the toolbar:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20229%20-%20F01.jpg" alt="" width="664" height="137" /></p>
<p>If you press the &ldquo;Edit license&rdquo; icon, you will see the following picture:</p>
<ul>
<li>the &ldquo;Edit license&rdquo; button turned to the &ldquo;Cancel edit license&rdquo; button (flag 1 below)</li>
<li>fields under flag 2, 3 and 4 on the picture below became active &ndash; there you can manually insert the license name and the license key correspondently</li>
<li>information about an expiration date and the number of licensed calendars for each product can also be found there</li>
</ul>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20229%20-%20F02.jpg" alt="" width="658" height="343" /></p>
<p>If you use the &ldquo;<strong>Load from file</strong>&rdquo; option to install the license, you should browse for the valid license file and open it. In this case all data will be entered automatically and you will see the message, like below.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20229%20-%20F03.jpg" alt="" width="350" height="155" /></p>
<p class="MsoNormal" style="text-align: justify;">Do not forget to save changes in this settings section.</p>
<p class="MsoNormal" style="text-align: justify;"><span style="background-color: #ffffff;"><span class="REMARK" style="background-color: #ffff00;">Note</span>: If&nbsp; </span>any issues arise, please contact AOP Support for assistance.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p class="MsoNormal"><strong>Applies to</strong>: All RTS versions</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #157964</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0229</p>
<p class="MsoNormal"><strong>Last updated:</strong> Jan 10, 2018</p>]]></contents>
<contentstext><![CDATA[ENTER LICENSE

Go to the "LICENSE" settings section, as it is recommended in the
message above. There you can use options "EDIT LICENSE" and "LOAD FROM
FILE" to set the license - find the correspondent buttons on the
toolbar: 

If you press the "Edit license" icon, you will see the following
picture: 

 	* the "Edit license" button turned to the "Cancel edit license"
button (flag 1 below)
 	* fields under flag 2, 3 and 4 on the picture below became active -
there you can manually insert the license name and the license key
correspondently
 	* information about an expiration date and the number of licensed
calendars for each product can also be found there

If you use the "LOAD FROM FILE" option to install the license, you
should browse for the valid license file and open it. In this case all
data will be entered automatically and you will see the message, like
below. 

Do not forget to save changes in this settings section. 

Note: If any issues arise, please contact AOP Support for assistance. 

PROPERTIES

APPLIES TO: All RTS versions 

REFERENCE: TFS #157964 

KNOWLEDGE BASE ID: 0229 

LAST UPDATED: Jan 10, 2018]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>How to apply the license</h2>
<p style="text-align: justify;">If you already receive a license file (EC.lic) from AOP, copy this file to the installation folder of the application (by default:<em> C:\Program Files\Add-On Products\Exchange Central</em>).</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Otherwise, you can contact Add-On Products to have the application licensed. Proceed to the next section for more details.</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<h2 style="text-align: justify;">How to have the application licensed</h2>
<p style="text-align: justify;">After installation, you are presented with the following window when you launch the application:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20230%20-%20F01.jpg" alt="" width="479" height="287" /></p>
<p>Click [<strong>How to buy</strong>], and a new window shows up:</p>
<p><span style="font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB%20230%20-%20F02.jpg" alt="" width="521" height="590" /></span></p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Fill in necessary information and click [<strong>Send request</strong>], you will later be contacted by AOP to process your license purchase.</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="background-color: #ffff00;"><span class="REMARK">Note</span>:</span> If any issues arise, please contact AOP Support for assistance.</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: EC 5.0</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #157964</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0230&nbsp;</p>
<p class="MsoNormal"><strong>Last updated</strong>: Jan 10, 2018</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[HOW TO APPLY THE LICENSE

If you already receive a license file (EC.lic) from AOP, copy this
file to the installation folder of the application (by default:_
C:Program FilesAdd-On ProductsExchange Central_). 

Otherwise, you can contact Add-On Products to have the application
licensed. Proceed to the next section for more details. 

HOW TO HAVE THE APPLICATION LICENSED

After installation, you are presented with the following window when
you launch the application: 

Click [HOW TO BUY], and a new window shows up: 

Fill in necessary information and click [SEND REQUEST], you will later
be contacted by AOP to process your license purchase. 

Note: If any issues arise, please contact AOP Support for assistance. 

PROPERTIES

APPLIES TO: EC 5.0 

REFERENCE: TFS #157964 

KNOWLEDGE BASE ID: 0230 

LAST UPDATED: Jan 10, 2018 

 ]]></contentstext>
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<contents><![CDATA[<p class="MsoNormal">Glory Star is provider and manufacturer of Android kiosk solutions. The supplier of commercial tablets and android kiosk, Glory Star now has more than +60,000 installations in retail, self-service and building automation industries globally. Add-On Products is reselling Glory Stars JARVIS Meeting Room tablet.</p>
<p class="MsoNormal">Please find technical information <span style="text-decoration: underline;"><strong><a href="http://www.glorystargroup.com/itm/798942/110117/Room-Display-Tablets/Room-Display-Tablet-JAR101#PartME?catspath=0|110117" target="_blank">here</a></strong></span>.&nbsp;</p>
<p class="MsoNormal">Please find a copy of the warranty <span style="text-decoration: underline;"><strong><a href="http://www.glorystargroup.com/inf/27261/Support/RMA-service?supmenuid=26661&amp;menuspath=26661|27261" target="_blank">here</a></strong></span>.</p>
<p class="MsoNormal">If you want to register a support ticket for help, DOA or RMA then please use our support system <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Tickets/Submit">here</a></strong></span>&nbsp;- under Hardware support.&nbsp;</p>
<p class="MsoNormal">&nbsp;</p>]]></contents>
<contentstext><![CDATA[Glory Star is provider and manufacturer of Android kiosk solutions.
The supplier of commercial tablets and android kiosk, Glory Star now
has more than +60,000 installations in retail, self-service and
building automation industries globally. Add-On Products is reselling
Glory Stars JARVIS Meeting Room tablet. 

Please find technical information HERE
[HTTP://WWW.GLORYSTARGROUP.COM/ITM/798942/110117/ROOM-DISPLAY-TABLETS/ROOM-DISPLAY-TABLET-JAR101#PARTME?CATSPATH=0|110117].


Please find a copy of the warranty HERE
[HTTP://WWW.GLORYSTARGROUP.COM/INF/27261/SUPPORT/RMA-SERVICE?SUPMENUID=26661&MENUSPATH=26661|27261].


If you want to register a support ticket for help, DOA or RMA then
please use our support system HERE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/TICKETS/SUBMIT] - under
Hardware support. 

 ]]></contentstext>
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<contents><![CDATA[<p class="MsoNormal">Qbic Technology is founded by an elite group of broad based industrial grade IT background engineers, specializing from Mobile PC, Server, Control to SMART systems. With such a profound team of engineers, they are innovative in designing cutting edge technology along with solutions that satisfies market requirements. Add-On Products is reselling Qbics TD-1050 Touch Panel PC.</p>
<p class="MsoNormal">Please find technical information <span style="text-decoration: underline;"><strong><a href="https://www.qbictechnology.com/td-1050" target="_blank">here</a></strong></span>&nbsp;or in their pdf file <span style="text-decoration: underline;"><strong><a href="https://docs.wixstatic.com/ugd/1683d6_17ca53a39585426c969843a93be7911e.pdf" target="_blank">here</a></strong></span>.</p>
<p class="MsoNormal">Please find a copy of the warranty attached to this page.<br />(Please request latest version by sending an email to: <span style="text-decoration: underline;"><strong><a href="mailto:info@add-on.com">info@add-on.com</a></strong></span>)</p>
<p class="MsoNormal">If you want to register a support ticket for help, DOA or RMA then please use our support system <span style="text-decoration: underline;"><strong><a href="https://www.add-on-support.com/index.php?/Tickets/Submit">here</a></strong></span>&nbsp;- under Hardware support.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Qbic Technology is founded by an elite group of broad based industrial
grade IT background engineers, specializing from Mobile PC, Server,
Control to SMART systems. With such a profound team of engineers, they
are innovative in designing cutting edge technology along with
solutions that satisfies market requirements. Add-On Products is
reselling Qbics TD-1050 Touch Panel PC. 

Please find technical information HERE
[HTTPS://WWW.QBICTECHNOLOGY.COM/TD-1050] or in their pdf file HERE
[HTTPS://DOCS.WIXSTATIC.COM/UGD/1683D6_17CA53A39585426C969843A93BE7911E.PDF].


Please find a copy of the warranty attached to this page.
(Please request latest version by sending an email to:
INFO@ADD-ON.COM) 

If you want to register a support ticket for help, DOA or RMA then
please use our support system HERE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/TICKETS/SUBMIT] - under
Hardware support. 

 ]]></contentstext>
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<contents><![CDATA[<p>Version 1.0</p>
<h2>Statement</h2>
<hr />
<p style="text-align: center;"><strong>Add-On Products will ensure that</strong></p>
<p style="text-align: center;"><strong>Resource Central will be GDPR compliant</strong></p>
<p style="text-align: center;"><strong>with GDPR targeted functionality by</strong></p>
<p style="text-align: center;"><strong>May 25, 2018</strong></p>
<hr />
<h2>Introduction</h2>
<p>The European Union is increasing the protection of the fundamental right to privacy for every EU resident with the General Data Protection Regulation (GDPR) which will be effective from May 25, 2018. EU residents will now have enhanced rights on what, how, why, where, and when their personal data is used or disposed of. This rule clarifies how the EU personal data laws apply even beyond the borders of the EU. Any organization that works with EU residents' personal data in any manner, irrespective of location, has obligations to protect the data.</p>
<h2>Resource Central</h2>
<p>Resource Central is based on Microsoft Exchange and Outlook and will adhere to Microsoft&rsquo;s relevant GDPR settings. Resource Central however enhances the meeting capabilities on top of what is handled by Outlook. Resource Central can currently be configured as GDPR compliant by skilled database professionals.&nbsp;&nbsp;</p>
<h2>Currently initiated activities</h2>
<ul>
<li>Enhancing data portability and transferability functionality.</li>
<li>Creating standard GDPR supporting tools for customers to use.</li>
<li>Creating guides on how to perform GDPR actions for current releases.</li>
</ul>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Version 1.0 

STATEMENT

-------------------------

ADD-ON PRODUCTS WILL ENSURE THAT 

RESOURCE CENTRAL WILL BE GDPR COMPLIANT 

WITH GDPR TARGETED FUNCTIONALITY BY 

MAY 25, 2018 
-------------------------

INTRODUCTION

The European Union is increasing the protection of the fundamental
right to privacy for every EU resident with the General Data
Protection Regulation (GDPR) which will be effective from May 25,
2018. EU residents will now have enhanced rights on what, how, why,
where, and when their personal data is used or disposed of. This rule
clarifies how the EU personal data laws apply even beyond the borders
of the EU. Any organization that works with EU residents' personal
data in any manner, irrespective of location, has obligations to
protect the data. 

RESOURCE CENTRAL

Resource Central is based on Microsoft Exchange and Outlook and will
adhere to Microsoft's relevant GDPR settings. Resource Central however
enhances the meeting capabilities on top of what is handled by
Outlook. Resource Central can currently be configured as GDPR
compliant by skilled database professionals. 

CURRENTLY INITIATED ACTIVITIES

 	* Enhancing data portability and transferability functionality.
 	* Creating standard GDPR supporting tools for customers to use.
 	* Creating guides on how to perform GDPR actions for current
releases.

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">An error is encountered when assigning MAPIOBJECT to RDOSession object&rsquo;s property, because of which Exchange Central (EC) cannot connect to Outlook to retrieve Outlook profile list when launching EC. This is also true in Options/Outlook Connection.</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">The issue can be seen in EC log:</p>
<div style="border: 1pt solid windowtext; padding: 1pt 4pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; border: none; padding: 0in;"><span style="font-size: 9.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Arial',sans-serif;">Exception: Interface not supported; StackTrace: at Redemption.IRDOSession.set_MAPIOBJECT(Object Value)</span></p>
</div>
<h2>&nbsp;</h2>
<h2>Cause</h2>
<p class="MsoNormal" style="text-align: justify;">Windows Fall Creators Update deleted some registry keys responsible for the MAPI objects&rsquo; marshalling.</p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<h2>Resolution</h2>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">You can employ one of the following solutions:</p>
<ol>
<li class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Reinstall Outlook (uninstall and install Outlook again)</li>
<li class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Use a .REG file (attached to this KB) to restore the missing MAPI entries.</li>
</ol>
<p class="MsoListParagraphCxSpLast" style="margin-bottom: 6pt; text-align: justify; text-indent: -0.25in; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: EC 5.0</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #166731</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0234</p>
<p><strong>Last updated</strong>: Apr 18, 2018</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

An error is encountered when assigning MAPIOBJECT to RDOSession
object's property, because of which Exchange Central (EC) cannot
connect to Outlook to retrieve Outlook profile list when launching EC.
This is also true in Options/Outlook Connection. 

The issue can be seen in EC log: 

Exception: Interface not supported; StackTrace: at
Redemption.IRDOSession.set_MAPIOBJECT(Object Value) 

 

CAUSE

Windows Fall Creators Update deleted some registry keys responsible
for the MAPI objects' marshalling. 

RESOLUTION

You can employ one of the following solutions: 

 	* Reinstall Outlook (uninstall and install Outlook again)
 	* Use a .REG file (attached to this KB) to restore the missing MAPI
entries.

PROPERTIES

APPLIES TO: EC 5.0 

REFERENCE: TFS #166731 

KNOWLEDGE BASE ID: 0234 

LAST UPDATED: Apr 18, 2018]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="background-color: #ffff00;"><span class="REMARK">Note</span>:</span> This solution is applied to Office 365 environment.</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Some apps do not support two-way verification and the solution to this problem is to create app passwords (to use in place of your regular password). App passwords are long, randomly generated passwords that you only have to provide once.&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Follow these steps to make Exchange Central work with app passwords when using multi-factor authentication:</p>
<ol>
<li>Log into O365 with your account</li>
<li>Click on your name at the very top right corner</li>
<li>Click on &ldquo;My Account&rdquo;</li>
<li>Click on &ldquo;Security and privacy&rdquo;</li>
<li>Click on the last option &ldquo;Create and manage app passwords&rdquo;</li>
<li>Click &ldquo;Create&rdquo;</li>
<li>In the name field write e.g. EC or Exchange Central</li>
<li>Click &ldquo;Next&rdquo;</li>
<li>Copy the password</li>
<li>Open Exchange Central</li>
<li>Go to File, Options, Outlook Connection</li>
<li>Where it says password paste in your new password</li>
<li>Click &ldquo;Verify Credentials&rdquo; and test all is good</li>
<li>Click &ldquo;Test Connection&rdquo; and test all is good</li>
<li>Click Close</li>
<li class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Test if you can book appointments or manually read appointments for users on O365</li>
</ol>
<p class="MsoNormal" style="margin: 12pt 0in 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">For more information about the app passwords, refer to this article:</p>
<p><a href="https://support.office.com/en-us/article/create-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183">https://support.office.com/en-us/article/create-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183</a></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: EC 5.0, Office365</p>
<p class="MsoNormal"><strong>Reference</strong>: TFS #166641</p>
<p class="MsoNormal"><strong>Knowledge base ID:</strong> 0236</p>
<p class="MsoNormal" style="margin-bottom: 6pt; text-align: justify; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong>Last updated</strong>: May 04, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

Note: This solution is applied to Office 365 environment. 

Some apps do not support two-way verification and the solution to this
problem is to create app passwords (to use in place of your regular
password). App passwords are long, randomly generated passwords that
you only have to provide once. 

Follow these steps to make Exchange Central work with app passwords
when using multi-factor authentication: 

 	* Log into O365 with your account
 	* Click on your name at the very top right corner
 	* Click on "My Account"
 	* Click on "Security and privacy"
 	* Click on the last option "Create and manage app passwords"
 	* Click "Create"
 	* In the name field write e.g. EC or Exchange Central
 	* Click "Next"
 	* Copy the password
 	* Open Exchange Central
 	* Go to File, Options, Outlook Connection
 	* Where it says password paste in your new password
 	* Click "Verify Credentials" and test all is good
 	* Click "Test Connection" and test all is good
 	* Click Close
 	* Test if you can book appointments or manually read appointments
for users on O365

For more information about the app passwords, refer to this article: 

https://support.office.com/en-us/article/create-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183
[https://support.office.com/en-us/article/create-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183]


PROPERTIES

APPLIES TO: EC 5.0, Office365 

REFERENCE: TFS #166641 

KNOWLEDGE BASE ID: 0236 

LAST UPDATED: May 04, 2018]]></contentstext>
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<contents><![CDATA[<p>Please see the attached guide on how to getting started.</p>]]></contents>
<contentstext><![CDATA[Please see the attached guide on how to getting started.]]></contentstext>
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<contents><![CDATA[<p>The following will provide a short introduction to some of the new functionalities in Resource Central.</p>
<p>More information can be found in the different user guides for Resource Central.</p>
<p>&nbsp;</p>
<h2><span lang="EN-GB">Interactive floor plans</span></h2>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">The organizer can now in Resource Finder find available rooms based on visual floorplans for each location.</span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-1.jpg" alt="" width="644" height="172" /></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;">By navigating through the location tree in ResourceFinder using icons, images and floor plans, the user </span></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;">can find specific rooms.</span></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-2.jpg" alt="" width="645" height="304" /></span></span></p>
<p>&nbsp;</p>
<h2>Configuration</h2>
<p><span style="font-size: 14.6667px;">The floor plan is turned on by creating the parameter &lsquo;ResourceFinder.FloorPlan&rsquo; and setting its value to 1. </span></p>
<p><span style="font-size: 14.6667px;">Right click on the location and select &lsquo;Properties&rsquo;.</span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-3.jpg" alt="" width="700" height="281" /></p>
<p><span style="font-size: 14.6667px;">The &lsquo;Floor plan icon&rsquo; is displayed on the level &lsquo;above&rsquo; the location level. </span></p>
<p><span style="font-size: 14.6667px;">The &lsquo;Floor plan image&rsquo; is displayed on the right side of ResourceFinder, when the level is selected. </span></p>
<p>&nbsp;</p>
<p><span style="font-size: 14.6667px;">The floor plan image can be floor plan or an image of a specific location or building.</span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-4.jpg" alt="" width="700" height="309" /></p>
<p>&nbsp;</p>
<h2>Making the &lsquo;floor plan image&rsquo; interactive</h2>
<p><span style="font-size: 14.6667px;">The &lsquo;floor plan image&rsquo; can be made interactive, so it displays the availability of the rooms in ResourceFinder.</span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-5.jpg" alt="" width="700" height="333" /></p>
<p><span style="font-size: 14.6667px;"><span style="font-size: 14.6667px;">To set up the interactivity in Resource Central you must go to the location and click on &lsquo;Floor Plan Configuration&rsquo;</span></span></p>
<p><span style="font-size: 14.6667px;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-6.jpg" alt="" width="645" height="253" /></span></span></p>
<p><span style="font-size: 14.6667px;"><span style="font-size: 14.6667px;">In this screen you will find a list of available rooms for that location and tools, to mark up each room.</span></span></p>
<p><span style="font-size: 14.6667px;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-7.jpg" alt="" width="645" height="237" /></span></span></p>
<p><span style="font-size: 14.6667px;"><span style="font-size: 14.6667px;">You can use floor plans that are very detailed or you can draw one up in PowerPoint or any graphic tool of your choosing.</span></span></p>
<p>&nbsp;</p>
<h2>&lsquo;My visitors&rsquo; in My Meetings</h2>
<p><span style="font-size: 14.6667px;">In a previous release we introduced the possibility to register visitor through My Meetings. </span></p>
<p><span style="font-size: 14.6667px;">If you are not using the visitor functionality in Resource Central, it is now possible to turn the &lsquo;My visitors&rsquo; button off in My Meetings. </span></p>
<p><span style="font-size: 14.6667px;">This is done by setting the parameter &lsquo;MyMeeting.MyVisitors.Enable&rsquo; to 0.</span></p>
<p><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-8.jpg" alt="" width="645" height="331" /></span></p>
<p>&nbsp;</p>
<h2>Standard icons for forms</h2>
<p><span style="font-size: 14.6667px;">A list of standard icons has been added for you to use in the &lsquo;Forms&rsquo; editor. The icons have the same &lsquo;look and feel&rsquo; as Resource Central and ResourceFinder.</span></p>
<p><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/rc4-sr4-9.jpg" alt="" width="491" height="333" /></span></p>]]></contents>
<contentstext><![CDATA[The following will provide a short introduction to some of the new
functionalities in Resource Central. 

More information can be found in the different user guides for
Resource Central. 

INTERACTIVE FLOOR PLANS

The organizer can now in Resource Finder find available rooms based on
visual floorplans for each location. 

By navigating through the location tree in ResourceFinder using icons,
images and floor plans, the user 

can find specific rooms. 

CONFIGURATION

The floor plan is turned on by creating the parameter
'ResourceFinder.FloorPlan' and setting its value to 1. 

Right click on the location and select 'Properties'. 

The 'Floor plan icon' is displayed on the level 'above' the location
level. 

The 'Floor plan image' is displayed on the right side of
ResourceFinder, when the level is selected. 

The floor plan image can be floor plan or an image of a specific
location or building. 

MAKING THE ‘FLOOR PLAN IMAGE’ INTERACTIVE

The 'floor plan image' can be made interactive, so it displays the
availability of the rooms in ResourceFinder. 

To set up the interactivity in Resource Central you must go to the
location and click on 'Floor Plan Configuration' 

In this screen you will find a list of available rooms for that
location and tools, to mark up each room. 

You can use floor plans that are very detailed or you can draw one up
in PowerPoint or any graphic tool of your choosing. 

‘MY VISITORS’ IN MY MEETINGS

In a previous release we introduced the possibility to register
visitor through My Meetings. 

If you are not using the visitor functionality in Resource Central, it
is now possible to turn the 'My visitors' button off in My Meetings. 

This is done by setting the parameter 'MyMeeting.MyVisitors.Enable' to
0. 

STANDARD ICONS FOR FORMS

A list of standard icons has been added for you to use in the 'Forms'
editor. The icons have the same 'look and feel' as Resource Central
and ResourceFinder. 

]]></contentstext>
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<subject><![CDATA[What's new in Resource Central 4.0 Service release 4]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When you attempt to install EC on Citrix, the installer never completes, it keeps displaying the following dialogs:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB237_F01.jpg" alt="" width="523" height="557" /></p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>Follow these steps to disable Windows Installer Coordinator:</p>
<p>1. Open Group Policy</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB237_F02.jpg" alt="" width="493" height="184" /></p>
<p>2. Go to Administrative Templates&nbsp;&rarr; Windows components &rarr;&nbsp;Remote Desktop Services &rarr;&nbsp;Remote Desktop Session Host &rarr;&nbsp;Application Compatibility</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB237_F03.jpg" alt="" width="385" height="893" /></p>
<p>3. Right-click on &lsquo;Turn off Windows Installer RDS Compatibility&rsquo; option and select [Edit]:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB237_F04.jpg" alt="" width="640" height="210" /></p>
<p>4. Select &lsquo;Enabled&rsquo; as in the figure below:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB237_F05.jpg" alt="" width="640" height="589" /></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify; background: white;">Click [<strong style="mso-bidi-font-weight: normal;">OK</strong>] to finish.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify; background: white;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: EC 5.0</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;">Reference</strong>: TFS #169148</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;">Knowledge base ID:</strong> 0237</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span style="mso-fareast-language: EN-US;">Last updated:&nbsp;</span></strong>May 30, 2018</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you attempt to install EC on Citrix, the installer never
completes, it keeps displaying the following dialogs: 

RESOLUTION

Follow these steps to disable Windows Installer Coordinator: 

1. Open Group Policy 

2. Go to Administrative Templates → Windows components → Remote
Desktop Services → Remote Desktop Session Host → Application
Compatibility 

3. Right-click on 'Turn off Windows Installer RDS Compatibility'
option and select [Edit]: 

4. Select 'Enabled' as in the figure below: 

Click [OK] to finish. 

PROPERTIES

APPLIES TO: EC 5.0 

REFERENCE: TFS #169148 

KNOWLEDGE BASE ID: 0237 

LAST UPDATED: May 30, 2018]]></contentstext>
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<subject><![CDATA[KB0237 - Installation of Exchange Central on Citrix keeps displaying Windows Installer Coordinator dialog]]></subject>
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<contents><![CDATA[<p>Add-On Products STAFF CODE OF CONDUCT</p>
<p>To ensure staff members are effectively informed of what is required of them, Add-On Products has a Staff Code of Conduct (code) that identifies legal requirements and best practice.</p>
<p>The code applies to all&nbsp; staff groups: Management, Marketing, Sales, Support and Professional Services</p>
<p>The code is set out as follows:&nbsp;</p>
<p>1. Justify the purpose(s)&nbsp;</p>
<p>2. Don&rsquo;t use personal confidential data unless it is absolutely necessary&nbsp;</p>
<p>3. Use the minimum necessary personal confidential data</p>
<p>4. Access to personal confidential data should be on a strict need-to-know basis&nbsp;</p>
<p>5. Everyone with access to personal confidential data must be aware of their responsibilities&nbsp;</p>
<p>6. Comply with the law and GDPR principles</p>
<p>Add-On Products systems and processes for protecting personal information include all safe haven procedures, e.g. for answering telephone queries or receiving personal confidential information, any information sharing protocols agreed with external organizations, encryption requirements for equipment and secure transfers of personal information.</p>
<p>Add-On Products will ensure that all staff members are aware of the possible disciplinary sanctions for failure to comply with their responsibilities, e.g. deliberately looking at records without authority; discussion of personal details in inappropriate venues; transferring personal information electronically without encrypting it, etc. Sanctions can include disciplinary action, ending a contract, dismissal, or bringing criminal charges</p>
<p>Add-On Products ensures that staff is effectively informed about the code, and that it is communicated to new clients.</p>
<p>Add-On Products STAFF GROUP SPECIFICS</p>
<p>Support personnel maintains security procedures for handling personal confidential information including procedures for deleting client databases and other data received during incident management and problem management activities.</p>
<p>Professional Services personnel maintains security procedures for handling personal confidential information including procedures for deleting information received during Configuration and Training sessions and when assisting incident management and problem management activities.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Add-On Products STAFF CODE OF CONDUCT 

To ensure staff members are effectively informed of what is required
of them, Add-On Products has a Staff Code of Conduct (code) that
identifies legal requirements and best practice. 

The code applies to all staff groups: Management, Marketing, Sales,
Support and Professional Services 

The code is set out as follows: 

1. Justify the purpose(s) 

2. Don't use personal confidential data unless it is absolutely
necessary 

3. Use the minimum necessary personal confidential data 

4. Access to personal confidential data should be on a strict
need-to-know basis 

5. Everyone with access to personal confidential data must be aware of
their responsibilities 

6. Comply with the law and GDPR principles 

Add-On Products systems and processes for protecting personal
information include all safe haven procedures, e.g. for answering
telephone queries or receiving personal confidential information, any
information sharing protocols agreed with external organizations,
encryption requirements for equipment and secure transfers of personal
information. 

Add-On Products will ensure that all staff members are aware of the
possible disciplinary sanctions for failure to comply with their
responsibilities, e.g. deliberately looking at records without
authority; discussion of personal details in inappropriate venues;
transferring personal information electronically without encrypting
it, etc. Sanctions can include disciplinary action, ending a contract,
dismissal, or bringing criminal charges 

Add-On Products ensures that staff is effectively informed about the
code, and that it is communicated to new clients. 

Add-On Products STAFF GROUP SPECIFICS 

Support personnel maintains security procedures for handling personal
confidential information including procedures for deleting client
databases and other data received during incident management and
problem management activities. 

Professional Services personnel maintains security procedures for
handling personal confidential information including procedures for
deleting information received during Configuration and Training
sessions and when assisting incident management and problem management
activities. 

 ]]></contentstext>
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<email />
<subject><![CDATA[GDPR - Add-On Products handling of personal confidential data]]></subject>
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<contents><![CDATA[<p>This document describes how to download your Add-On Products software from our customer portal.</p>
<p>Step 1. Each customer is provided with an ALN number after purchase. This number is listed on the maintenance license paper.</p>
<p>Step 2. You will need the email address listed as a contact within our system, this is usually the person that initially purchased the software.</p>
<p>Step 3. Download your software From Add-On Products maintenance webpage, <strong><a href="https://maintenance.add-on.com ">https://maintenance.add-on.com </a></strong></p>
<p><strong>Missing your login info?</strong> Please contact the system admin in your company or send us an email on <strong><a href="mailto:info@add-on.com">info@add-on.com</a></strong>&nbsp;with a request for the login information.</p>]]></contents>
<contentstext><![CDATA[This document describes how to download your Add-On Products software
from our customer portal. 

Step 1. Each customer is provided with an ALN number after purchase.
This number is listed on the maintenance license paper. 

Step 2. You will need the email address listed as a contact within our
system, this is usually the person that initially purchased the
software. 

Step 3. Download your software From Add-On Products maintenance
webpage, HTTPS://MAINTENANCE.ADD-ON.COM
[HTTPS://MAINTENANCE.ADD-ON.COM] 

MISSING YOUR LOGIN INFO? Please contact the system admin in your
company or send us an email on INFO@ADD-ON.COM with a request for the
login information.]]></contentstext>
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</categories>
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<author />
<email />
<subject><![CDATA[Guide to download your software]]></subject>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Digital Sign Service Client&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceClient">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version3.02.10003.0"></a></p>
<h3><strong>Version 3.02.10003.0 (June 11, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: May 23, 2019</p>
<ul>
<li><strong> Sample templates is now available in Danish, English, German, French and Mandarin Chinese </strong><br /><span style="font-size: 9pt;">New Feature 194198</span></li>
<li><strong> Sort order of the Meeting Directory has been adjusted</strong><br /><span style="font-size: 9pt;">Updated Feature 191089</span></li>
<li><strong> Date and time format has been fixed for the Windows App</strong><br /><span style="font-size: 9pt;">Updated Feature 194199</span></li>
<li><strong> Various small bug fixes and improvements</strong><br /><span style="font-size: 9pt;">Updated Feature 188622, 191775, 192758, 192905, 192908, 193854, 190206, 193895</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.02.3006.00"></a></p>
<h3><strong>Version 3.02.3006.00 (January 9, 2019)</strong></h3>
<p style="padding-left: 24px;">Production date: December 24, 2018</p>
<ul>
<li><strong> Support for Microsoft Windows 10</strong><br /><span style="font-size: 9pt;">New 178446, 181799</span></li>
<li><strong> Support for HTTPS protocol (require DSS Server version 3.04.06.0004 or newer)</strong><br /><span style="font-size: 9pt;">New 183444, 183598</span></li>
<li><strong> Standard fonts has been added. (Arial, Segoe UI, Time New Roman, Verdana).</strong><br /><span style="font-size: 9pt;">New 184860, 184712, 184922, 184769</span></li>
<li><strong> New Cancel/Save button from Option dialog.</strong><br /><span style="font-size: 9pt;">New 167033, 184654, 182551, 184070</span></li>
<li><strong> Show a blue Splash Screen while APP is loading</strong><br /><span style="font-size: 9pt;">New 180983</span></li>
<li><strong> Various bug fixes and improvements.</strong><br /><span style="font-size: 9pt;">Fixed 182552, 184047, 181807, 181808, 182950, 178458, 178659, 184609, 178005, 182552, 184079, 176857, 180548</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.01.0003.25"></a></p>
<h3><strong>Version 3.01.0003.25 (November 20, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: November 12, 2018</p>
<ul>
<li><strong> Implement support for iOS, iPad</strong><br /><span style="font-size: 9pt;">New 173634, 175967, 176268, 176294, 166706,170061,170062</span></li>
<li><strong> Date and time can now be formatted either by the client os, template or user setup</strong><br /><span style="font-size: 9pt;">New 174595, 176127</span></li>
<li><strong> Samples Templates now available in English, Danish and German languages</strong><br /><span style="font-size: 9pt;">New 178168</span></li>
<li><strong> Sample Sign Templates has been updated</strong><br /><span style="font-size: 9pt;">Fixed 178638</span></li>
<li><strong> Documentation has been updated</strong><br /><span style="font-size: 9pt;">Fixed 173665</span></li>
<li><strong> DPI independent position objects on Android devices has been corrected</strong><br /><span style="font-size: 9pt;">Fixed 174564, 174899, 176300</span></li>
<li><strong> Power saving in some situation did not work correctly</strong><br /><span style="font-size: 9pt;">Fixed 171395</span></li>
<li><strong> Issue playing Video on Android devices</strong><br /><span style="font-size: 9pt;">Fixed 171722</span></li>
<li><strong> Display error message when opening confirm dialog</strong><br /><span style="font-size: 9pt;">Fixed 173287</span></li>
<li><strong> Subject and End time fields adjusted on Book new meeting dialog</strong><br /><span style="font-size: 9pt;">Fixed 176044</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">Fixed 170077, 170569, 170603, 170678, 172902, 173138, 173320, 170209, 174596, 171006, 171175, 173012, 172336, 173392, 173683, 174896, 180222, 176135</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.00.0005.01"></a></p>
<h3><strong>Version 3.00.0005.01 (June 26, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: June 21, 2018</p>
<ul>
<li><strong> Initial release for Android (iOS and Windows will follow)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> View current and / or next meetings</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Create, confirm, extend and end meetings directly on the screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Show meeting room availability with color coding</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Automatically end no-show meetings and free up the room</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Use pin-code protection for accessing the door screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Show meeting directory to see all ongoing meetings</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Start / end meetings with one-touch booking screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Use customized templates to fit the branding of your organization </strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Use the standard templates available for a quick start</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Display your company logo</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Display server-managed background image without accessing the individual screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Show videos on the screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for multiple time zones</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Digital Sign Service Client can
be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceClient]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 3.02.10003.0 (JUNE 11, 2019)

Production date: May 23, 2019 

	* SAMPLE TEMPLATES IS NOW AVAILABLE IN DANISH, ENGLISH, GERMAN,
FRENCH AND MANDARIN CHINESE 
New Feature 194198 
	* SORT ORDER OF THE MEETING DIRECTORY HAS BEEN ADJUSTED
Updated Feature 191089 
	* DATE AND TIME FORMAT HAS BEEN FIXED FOR THE WINDOWS APP
Updated Feature 194199 
	* VARIOUS SMALL BUG FIXES AND IMPROVEMENTS
Updated Feature 188622, 191775, 192758, 192905, 192908, 193854,
190206, 193895 

VERSION 3.02.3006.00 (JANUARY 9, 2019)

Production date: December 24, 2018 

	* SUPPORT FOR MICROSOFT WINDOWS 10
New 178446, 181799 
	* SUPPORT FOR HTTPS PROTOCOL (REQUIRE DSS SERVER VERSION 3.04.06.0004
OR NEWER)
New 183444, 183598 
	* STANDARD FONTS HAS BEEN ADDED. (ARIAL, SEGOE UI, TIME NEW ROMAN,
VERDANA).
New 184860, 184712, 184922, 184769 
	* NEW CANCEL/SAVE BUTTON FROM OPTION DIALOG.
New 167033, 184654, 182551, 184070 
	* SHOW A BLUE SPLASH SCREEN WHILE APP IS LOADING
New 180983 
	* VARIOUS BUG FIXES AND IMPROVEMENTS.
Fixed 182552, 184047, 181807, 181808, 182950, 178458, 178659, 184609,
178005, 182552, 184079, 176857, 180548 

VERSION 3.01.0003.25 (NOVEMBER 20, 2018)

Production date: November 12, 2018 

	* IMPLEMENT SUPPORT FOR IOS, IPAD
New 173634, 175967, 176268, 176294, 166706,170061,170062 
	* DATE AND TIME CAN NOW BE FORMATTED EITHER BY THE CLIENT OS,
TEMPLATE OR USER SETUP
New 174595, 176127 
	* SAMPLES TEMPLATES NOW AVAILABLE IN ENGLISH, DANISH AND GERMAN
LANGUAGES
New 178168 
	* SAMPLE SIGN TEMPLATES HAS BEEN UPDATED
Fixed 178638 
	* DOCUMENTATION HAS BEEN UPDATED
Fixed 173665 
	* DPI INDEPENDENT POSITION OBJECTS ON ANDROID DEVICES HAS BEEN
CORRECTED
Fixed 174564, 174899, 176300 
	* POWER SAVING IN SOME SITUATION DID NOT WORK CORRECTLY
Fixed 171395 
	* ISSUE PLAYING VIDEO ON ANDROID DEVICES
Fixed 171722 
	* DISPLAY ERROR MESSAGE WHEN OPENING CONFIRM DIALOG
Fixed 173287 
	* SUBJECT AND END TIME FIELDS ADJUSTED ON BOOK NEW MEETING DIALOG
Fixed 176044 
	* MINOR BUG FIXES
Fixed 170077, 170569, 170603, 170678, 172902, 173138, 173320, 170209,
174596, 171006, 171175, 173012, 172336, 173392, 173683, 174896,
180222, 176135 

VERSION 3.00.0005.01 (JUNE 26, 2018)

Production date: June 21, 2018 

	* INITIAL RELEASE FOR ANDROID (IOS AND WINDOWS WILL FOLLOW)
New 
	* VIEW CURRENT AND / OR NEXT MEETINGS
New 
	* CREATE, CONFIRM, EXTEND AND END MEETINGS DIRECTLY ON THE SCREEN
New 
	* SHOW MEETING ROOM AVAILABILITY WITH COLOR CODING
New 
	* AUTOMATICALLY END NO-SHOW MEETINGS AND FREE UP THE ROOM
New 
	* USE PIN-CODE PROTECTION FOR ACCESSING THE DOOR SCREEN
New 
	* SHOW MEETING DIRECTORY TO SEE ALL ONGOING MEETINGS
New 
	* START / END MEETINGS WITH ONE-TOUCH BOOKING SCREEN
New 
	* USE CUSTOMIZED TEMPLATES TO FIT THE BRANDING OF YOUR ORGANIZATION 
New 
	* USE THE STANDARD TEMPLATES AVAILABLE FOR A QUICK START
New 
	* DISPLAY YOUR COMPANY LOGO
New 
	* DISPLAY SERVER-MANAGED BACKGROUND IMAGE WITHOUT ACCESSING THE
INDIVIDUAL SCREEN
New 
	* SHOW VIDEOS ON THE SCREEN
New 
	* SUPPORT FOR MULTIPLE TIME ZONES
New 

]]></contentstext>
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<subject><![CDATA[Revision history for Digital Sign Service Client]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Digital Sign Service Client to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Component</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">OS</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Android version 5.1.x and newer<br />iOS for iPad version 9.3.5 and newer<br />Windows version 10</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">App has been tested and verifyed on the following hardware:<br />Samsung Galaxy<br /><span style="text-decoration: underline;"><a title="Glorystar Room Display Tablet" href="http://www.glorystargroup.com/cat/105239">Glorystar Room Display Tablet</a></span><br /><span style="text-decoration: underline;"><a title="Qbic TD-1050 " href="https://www.qbictechnology.com/td-1050">Qbic TD-1050 </a></span><br /><span style="text-decoration: underline;"><a title="Apple iPad" href="https://www.apple.com/lae/ipad/compare/">Apple iPad</a></span><br /><br />Screen size templates are avalible in the following formats:<br />480x320, 768x1024, 800x1280, 1024x768, 1280x800, 1920x1080</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Other</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">WiFi connection, with connection to Digital Sign Service Server.<br />Internet connection, for the device to automatically adjust the date and time.</span></span></p>
</td>
</tr>
</tbody>
</table>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Digital Sign Service Client to work properly 

COMPONENT 		REQUIREMENT

OS 

Android version 5.1.x and newer
iOS for iPad version 9.3.5 and newer
Windows version 10 

Hardware 

App has been tested and verifyed on the following hardware:
Samsung Galaxy
Glorystar Room Display Tablet
[http://www.glorystargroup.com/cat/105239]
Qbic TD-1050 [https://www.qbictechnology.com/td-1050]
Apple iPad [https://www.apple.com/lae/ipad/compare/]

Screen size templates are avalible in the following formats:
480x320, 768x1024, 800x1280, 1024x768, 1280x800, 1920x1080 

Other 

WiFi connection, with connection to Digital Sign Service Server.
Internet connection, for the device to automatically adjust the date
and time. 

]]></contentstext>
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<subject><![CDATA[System requirements for Digital Sign Service Client]]></subject>
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<contents><![CDATA[<p style="margin: 10px 0px; padding: 0px; box-sizing: border-box; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 15px; line-height: normal; font-family: open_sanslight; vertical-align: baseline; color: #072771; outline: 0px; list-style: none; border-collapse: collapse; border-spacing: 0px; word-wrap: break-word; text-size-adjust: 100%;">Admin Configuration Guide for Digital Sign Service Client document revision 1.1 is available in pdf format below.</p>
<p style="margin: 10px 0px; padding: 0px; box-sizing: border-box; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 15px; line-height: normal; font-family: open_sanslight; vertical-align: baseline; color: #072771; outline: 0px; list-style: none; border-collapse: collapse; border-spacing: 0px; word-wrap: break-word; text-size-adjust: 100%;">&nbsp;</p>]]></contents>
<contentstext><![CDATA[Admin Configuration Guide for Digital Sign Service Client document
revision 1.1 is available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<p>Design Guide for Digital Sign Service Client document revision 1.6 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Design Guide for Digital Sign Service Client document revision 1.6 is
available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>User Guide for Digital Sign Service Client document revision 1.5 is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[User Guide for Digital Sign Service Client document revision 1.5 is
available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><span lang="EN-GB">When Digital Sign Server Client is not working as expected on a sign, it is important that the logs and configuration of that device can be sent to support.</span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><span lang="EN-GB">In order to do that, follow these steps:</span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><span lang="EN-GB">1. By using the Digital Sign Service server, we can request these information. Go to installation folder on the server (by default, its path is: C:\Program Files (x86)\Add-On Products\Digital Sign Service\3.0), open the file <strong>AdminRequestSupportInfo.xml</strong></span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><span lang="EN-GB"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB232_F01.jpg" alt="" width="453" height="137" /></span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><span lang="EN-GB">Set the value of &lt;Flag&gt; tag to [True], then fill in the MacAddress, which can be seen on the device:</span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><span lang="EN-GB"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB232_F02.jpg" alt="" width="651" height="310" /></span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><span lang="EN-GB">Save this file, after which log, template and configuration files used by the specified device will be sent to Logs folder.</span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><span lang="EN-GB">2.&nbsp;Still in the installation folder, open the file <strong>Aod.Dss.WindowService.exe.config</strong> and check the path to Logs folder:</span></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB232_F03.jpg" alt="" width="647" height="142" /></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;">3.&nbsp;Go to Logs folder based on the pre-defined path, open it and you can see several folders corresponding to MAC address of each device:</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB232_F04.jpg" alt="" width="359" height="246" /></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;">4. Open the folder whose&rsquo;s name is the MAC address of the device you want to check logs (you have input its MAC address in Step 1), you can see log, configuration and template files.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB232_F05.jpg" alt="" width="285" height="223" /></p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;">5. Collect those files and send to support.</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt;">&nbsp;</p>
<h2>Properties</h2>
<p class="MsoNormal"><strong>Applies to</strong>: Digital Sign Service Client</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;">Reference</strong>: TFS #164067</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;">Knowledge base ID: </strong>0232</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span style="mso-fareast-language: EN-US;">Last updated:</span></strong><span style="mso-fareast-language: EN-US;"> Mar 08, 2018</span></p>]]></contents>
<contentstext><![CDATA[SUMMARY

When Digital Sign Server Client is not working as expected on a sign,
it is important that the logs and configuration of that device can be
sent to support. 

In order to do that, follow these steps: 

1. By using the Digital Sign Service server, we can request these
information. Go to installation folder on the server (by default, its
path is: C:Program Files (x86)Add-On ProductsDigital Sign Service3.0),
open the file ADMINREQUESTSUPPORTINFO.XML 

Set the value of <Flag> tag to [True], then fill in the MacAddress,
which can be seen on the device: 

Save this file, after which log, template and configuration files used
by the specified device will be sent to Logs folder. 

2. Still in the installation folder, open the file
AOD.DSS.WINDOWSERVICE.EXE.CONFIG and check the path to Logs folder: 

3. Go to Logs folder based on the pre-defined path, open it and you
can see several folders corresponding to MAC address of each device: 

4. Open the folder whose's name is the MAC address of the device you
want to check logs (you have input its MAC address in Step 1), you can
see log, configuration and template files. 

5. Collect those files and send to support. 

PROPERTIES

APPLIES TO: Digital Sign Service Client 

REFERENCE: TFS #164067 

KNOWLEDGE BASE ID: 0232 

LAST UPDATED: Mar 08, 2018]]></contentstext>
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<contents><![CDATA[<p><span style="color: #072771; font-family: open_sanslight; font-size: 15px;">Please see the attached guide on how to getting started,</span></p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Please see the attached guide on how to getting started, 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptoms</h2>
<p>If you are using RealTime Services with Resource Central, WebTeam Central or Exchange Central, you are likely to experience one of the following symptoms in the relevant product:</p>
<ul>
<li>Resource Central: Mail flow stops and system admins can see that appointments are not updated in the RC backend.</li>
<li>WebTeam Central: Appointments are not updated and it is impossible to create new ones</li>
<li>Exchange Central: New appointments or changes to existing appointments are not reflected in Exchange Central</li>
</ul>
<p>And when you run the configuration test within Realtime Manager, the log will show the following error message: "<em>The client and server cannot communicate, because they do not possess a common algorithm</em>."</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>Realtime Service uses Transport Layer Security (TLS) to support connection to Office 365. As of October 31, 2018, Microsoft Office 365 will no longer support Transport Layer Security versions 1.0 and 1.1, that&rsquo;s why you may experience issues when connecting to Office 365 if no upgrade is implemented.</p>
<p>This can also be the case for On-premise environments, where security requirements are set to TLS 1.2.</p>
<p>For further information on the mandatory use of TLS 1.2 in Office 365, please refer to this article: <span style="text-decoration: underline;"><strong><a href="https://support.microsoft.com/en-us/help/4057306/preparing-for-tls-1-2-in-office-365">https://support.microsoft.com/en-us/help/4057306/preparing-for-tls-1-2-in-office-365</a></strong></span></p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<ul>
<li>If you are an Office 365 customer, you must upgrade to Realtime Service version 6.4.41.0 before October 31, 2018.</li>
<li>Before the upgrading to this new version of Realtime Service, please make sure to check compatibility with your current running versions of Resource Central, Exchange Central and WebTeam Central:
<ul>
<li><span style="text-decoration: underline;"><strong>https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/11/1/revision-history-for-realtime-service</strong></span></li>
<li>E.g. Office 365 customers running Resource Central version 3.7.10 will no longer be supported and must upgrade the Resource Central to a higher version.</li>
</ul>
</li>
</ul>
<p>&nbsp;</p>
<h2>Properties</h2>
<p class="MsoNormal"><strong>Applies to</strong>: All Realtime Service versions before 6.4.41.0</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;">Reference</strong>: TFS #174811</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;">Knowledge base ID:</strong> 0240</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span style="mso-fareast-language: EN-US;">Last updated:</span></strong><span style="mso-fareast-language: EN-US;"> Sep 04, 2018</span></p>]]></contents>
<contentstext><![CDATA[SYMPTOMS

If you are using RealTime Services with Resource Central, WebTeam
Central or Exchange Central, you are likely to experience one of the
following symptoms in the relevant product: 

 	* Resource Central: Mail flow stops and system admins can see that
appointments are not updated in the RC backend.
 	* WebTeam Central: Appointments are not updated and it is impossible
to create new ones
 	* Exchange Central: New appointments or changes to existing
appointments are not reflected in Exchange Central

And when you run the configuration test within Realtime Manager, the
log will show the following error message: "_The client and server
cannot communicate, because they do not possess a common algorithm_." 

CAUSE

Realtime Service uses Transport Layer Security (TLS) to support
connection to Office 365. As of October 31, 2018, Microsoft Office 365
will no longer support Transport Layer Security versions 1.0 and 1.1,
that's why you may experience issues when connecting to Office 365 if
no upgrade is implemented. 

This can also be the case for On-premise environments, where security
requirements are set to TLS 1.2. 

For further information on the mandatory use of TLS 1.2 in Office 365,
please refer to this article:
HTTPS://SUPPORT.MICROSOFT.COM/EN-US/HELP/4057306/PREPARING-FOR-TLS-1-2-IN-OFFICE-365
[HTTPS://SUPPORT.MICROSOFT.COM/EN-US/HELP/4057306/PREPARING-FOR-TLS-1-2-IN-OFFICE-365]


RESOLUTION

 	* If you are an Office 365 customer, you must upgrade to Realtime
Service version 6.4.41.0 before October 31, 2018.

	* Before the upgrading to this new version of Realtime Service,
please make sure to check compatibility with your current running
versions of Resource Central, Exchange Central and WebTeam Central: 

 	*
HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/11/1/REVISION-HISTORY-FOR-REALTIME-SERVICE
 	* E.g. Office 365 customers running Resource Central version 3.7.10
will no longer be supported and must upgrade the Resource Central to a
higher version.

PROPERTIES

APPLIES TO: All Realtime Service versions before 6.4.41.0 

REFERENCE: TFS #174811 

KNOWLEDGE BASE ID: 0240 

LAST UPDATED: Sep 04, 2018]]></contentstext>
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<contents><![CDATA[<p>The following software requirements should be met in order to allow our products&nbsp;to work properly</p>
<p><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/139/8/system-requirement-for-ariadne">System requirements for Ariadne</a></span></p>
<p><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/55/79/system-requirement-for-digital-sign-service-server"> System requirements for Digital Sign Service Server</a></span></p>
<p><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/553/78/system-requirements-for-digital-sign-service-client-for-android">System requirements for Digital Sign Service Client for Android</a></span></p>
<p><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/51/4/system-requirement-for-exchange-central">System requirements for Exchange Central</a></span></p>
<p><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/52/6/system-requirement-for-mailbox-central"> System requirements for Mailbox Central</a></span></p>
<p><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">System requirements for RealTime Service</a></span></p>
<p><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/508/2/system-requirements-for-resource-central">System requirements for Resource Central</a></span></p>
<p><span style="text-decoration: underline;"><a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/53/7/system-requirements-for-webteam-central">System requirements for WebTeam Central</a></span></p>
<p><span style="color: rgb(7, 39, 113); font-family: open_sanslight; font-size: 15px;">Concerning supported platforms, overall we follow the</span><span style="color: #072771; font-family: open_sanslight; font-size: 15px;">&nbsp;</span><span style="text-decoration: underline;"><span style="color: #072771; font-family: open_sanslight; font-size: inherit; margin: 0px; padding: 0px; box-sizing: border-box; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: normal; vertical-align: baseline; outline: 0px; list-style: none; border-collapse: collapse; border-spacing: 0px; overflow-wrap: break-word; text-size-adjust: 100%; text-decoration-line: underline;"><a style="margin: 0px; padding: 0px; box-sizing: border-box; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; text-decoration: underline; outline: none; color: rgb(33, 90, 135); list-style: none;" title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span></span><span style="color: rgb(7, 39, 113); font-family: open_sanslight; font-size: 15px;">&nbsp;</span><span style="color: rgb(7, 39, 113); font-family: open_sanslight; font-size: 15px;">(Mainstream Support End Date). This means that, over time, platforms fall out of support. When a Microsoft platform product (Exchange, Outlook, etc.) ends its mainstream support</span><span style="color: rgb(7, 39, 113); font-family: open_sanslight; font-size: 15px;">.</span></p>
<p style="margin: 10px 0px; padding: 0px; box-sizing: border-box; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 15px; line-height: normal; font-family: open_sanslight; vertical-align: baseline; color: rgb(7, 39, 113); outline: 0px; list-style: none; border-collapse: collapse; border-spacing: 0px; overflow-wrap: break-word; text-size-adjust: 100%;">If you, as a customer, uses a Microsoft platform product, which has ended its mainstream support, it may still be possible to purchase extended support for the Add-On Products product in question. Should you be interested in such then please contact your reseller or us directly by clicking&nbsp;<span style="text-decoration: underline;"><span style="margin: 0px; padding: 0px; box-sizing: border-box; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: normal; vertical-align: baseline; outline: 0px; list-style: none; border-collapse: collapse; border-spacing: 0px; overflow-wrap: break-word; text-size-adjust: 100%; text-decoration-line: underline;"><a style="margin: 0px; padding: 0px; box-sizing: border-box; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; vertical-align: baseline; text-decoration: underline; outline: none; color: #215a87; list-style: none;" href="http://www.add-on-support.com/support/index.php?/Tickets/Submit">here</a></span>.</span></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
our products to work properly 

System requirements for Ariadne
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/139/8/system-requirement-for-ariadne]


 System requirements for Digital Sign Service Server
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/55/79/system-requirement-for-digital-sign-service-server]


System requirements for Digital Sign Service Client for Android
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/553/78/system-requirements-for-digital-sign-service-client-for-android]


System requirements for Exchange Central
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/51/4/system-requirement-for-exchange-central]


 System requirements for Mailbox Central
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/52/6/system-requirement-for-mailbox-central]


System requirements for RealTime Service
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service]


System requirements for Resource Central
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/508/2/system-requirements-for-resource-central]


System requirements for WebTeam Central
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/53/7/system-requirements-for-webteam-central]


Concerning supported platforms, overall we follow the Microsoft
Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search] (Mainstream
Support End Date). This means that, over time, platforms fall out of
support. When a Microsoft platform product (Exchange, Outlook, etc.)
ends its mainstream support. 

If you, as a customer, uses a Microsoft platform product, which has
ended its mainstream support, it may still be possible to purchase
extended support for the Add-On Products product in question. Should
you be interested in such then please contact your reseller or us
directly by clicking here
[http://www.add-on-support.com/support/index.php?/Tickets/Submit]. 

 ]]></contentstext>
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<contents><![CDATA[<p>Booking Manager User Guide for Resource Central&nbsp;document revision 1.7 is available in pdf format below.&nbsp;&nbsp;</p>]]></contents>
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<contents><![CDATA[<p>Installation&nbsp;Guide for Resource Central ver. 4.1 document revision 03 is available in pdf format below. &nbsp;</p>
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<contentstext><![CDATA[Installation Guide for Resource Central ver. 4.1 document revision 03
is available in pdf format below. 

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<contents><![CDATA[<p><span class="kbtitlemain">Parameter Guide</span> for Resource Central ver. 4.1 document revision&nbsp;3.65 is available in pdf format below.</p>]]></contents>
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<contents><![CDATA[<p>Installation&nbsp;Guide for&nbsp;Polycom solution&nbsp;document revision&nbsp;1.7 is available in pdf format below.&nbsp;</p>
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<contentstext><![CDATA[Installation Guide for Polycom solution document revision 1.7 is
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<contents><![CDATA[<p>Service Provider Guide for Resource Central ver. 4.1 document revision 01 is available in pdf format below.</p>]]></contents>
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01 is available in pdf format below.]]></contentstext>
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<contents><![CDATA[<p>The following will provide a short introduction to some of the new functionalities in Resource Central.</p>
<p>More information can be found in the different user guides for Resource Central.</p>
<p>&nbsp;</p>
<h2>New Outlook Add-in</h2>
<p>The new Outlook Add-in is a supplement to the existing ResourceFinder and works in Outlook 2016 for PC and Mac.</p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41_wn_F01.jpg" alt="" width="729" height="403" /></span></p>
<p><span style="font-size: 14.6667px;">The Outlook Add-in has a completely new look and feel.</span></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41_wn_F02.jpg" alt="" width="325" height="567" /></p>
<p><span style="font-size: 14.6667px;"><span style="font-size: 14.6667px;">&bull; If you change the date or time in the appointment, the availability of resources and attendees is automatically updated in the add-in.</span></span></p>
<p><span style="font-size: 14.6667px;"><span style="font-size: 14.6667px;">&bull; Colour coding displaying the availability of the resources and attendees. </span></span></p>
<p><span style="font-size: 14.6667px;"><span style="font-size: 14.6667px;">&bull; Icons showing the categories applied to each resource.</span></span></p>
<p>&bull; Capacity filter can be set to automatically filter out resources that are too small to fit the number of invited attendees.</p>
<p>&bull; If you add or remove attendees in the appointment, the filter is automatically updated in the add-in.</p>
<p>&bull; You can of course still filter on locations, categories and favorites and you can still set your default location.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41_wn_F03.jpg" alt="" width="312" height="455" /></p>
<p>By clicking on the calendar icon, you can see the availability of the resource or attendees, in case you want to move your booking to another date or time.</p>
<p>&nbsp;</p>
<h3>My Meetings</h3>
<p>My Meetings is also available in the new Outlook Add-in. There are no changes to the functionality in My Meetings.</p>
<p>&nbsp;</p>
<h3>Deployment</h3>
<p><span style="font-size: 14.6667px;">The Outlook Add-in does not need to be deployed to all clients. It is published on the webserver and is automatically available and updated. You can find more information about this topic in this <a href="https://docs.microsoft.com/en-us/office/dev/add-ins/publish/centralized-deployment"><span style="text-decoration: underline;"><strong>document</strong> </span></a>from Microsoft.</span></p>
<p>&nbsp;</p>
<h3>Limitations</h3>
<p><span style="font-size: 14.6667px;">Due to technical limitations in the way Office Add-ins are working, there will be a few limitations in the Outlook Add-in compared to the ResourceFinder Com add-in. </span></p>
<p><span style="font-size: 14.6667px;">The order form will not be available. This means that you will have to make 2-step ordering, using the link in the confirmation email or order through My Meetings. </span></p>
<p><span style="font-size: 14.6667px;">It is not possible to book a resource for a recurring meeting through the Office Outlook Add-in. </span></p>
<p><span style="font-size: 14.6667px;">As soon as Microsoft changes the framework, we will of course add these functionalities. Follow up on the features on the <a href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/118/2/product-roadmap-for-resource-central"><span style="text-decoration: underline;"><strong>RC roadmap</strong></span></a>.</span></p>]]></contents>
<contentstext><![CDATA[The following will provide a short introduction to some of the new
functionalities in Resource Central. 

More information can be found in the different user guides for
Resource Central. 

NEW OUTLOOK ADD-IN

The new Outlook Add-in is a supplement to the existing ResourceFinder
and works in Outlook 2016 for PC and Mac. 

The Outlook Add-in has a completely new look and feel. 

* If you change the date or time in the appointment, the availability
of resources and attendees is automatically updated in the add-in. 

* Colour coding displaying the availability of the resources and
attendees. 

* Icons showing the categories applied to each resource. 

* Capacity filter can be set to automatically filter out resources
that are too small to fit the number of invited attendees. 

* If you add or remove attendees in the appointment, the filter is
automatically updated in the add-in. 

* You can of course still filter on locations, categories and
favorites and you can still set your default location. 

By clicking on the calendar icon, you can see the availability of the
resource or attendees, in case you want to move your booking to
another date or time. 

MY MEETINGS

My Meetings is also available in the new Outlook Add-in. There are no
changes to the functionality in My Meetings. 

DEPLOYMENT

The Outlook Add-in does not need to be deployed to all clients. It is
published on the webserver and is automatically available and updated.
You can find more information about this topic in this DOCUMENT
[https://docs.microsoft.com/en-us/office/dev/add-ins/publish/centralized-deployment]from
Microsoft. 

LIMITATIONS

Due to technical limitations in the way Office Add-ins are working,
there will be a few limitations in the Outlook Add-in compared to the
ResourceFinder Com add-in. 

The order form will not be available. This means that you will have to
make 2-step ordering, using the link in the confirmation email or
order through My Meetings. 

It is not possible to book a resource for a recurring meeting through
the Office Outlook Add-in. 

As soon as Microsoft changes the framework, we will of course add
these functionalities. Follow up on the features on the RC ROADMAP
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/118/2/product-roadmap-for-resource-central].]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p>The following software requirements should be met in order to allow Resource Central to work properly</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Server Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Operating System</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Windows Server 2012 (FULL) <br />Windows Server 2012 R2 (FULL) <br />Windows Server 2016 (FULL)<br /><br /><strong>Remark:</strong> Operating system is only supported in English language</span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>SQL Server</strong><br />Microsoft SQL Server 2012 SP4 <br />Microsoft SQL Server 2014<br />Microsoft SQL Server 2016<br />Microsoft SQL Server 2017 (RC4.0)<br /><br /><strong>Remark:</strong> SQL Server is only supported in English language <br /><br /><strong>Exchange Server</strong><br />Microsoft Exchange Server 2010 (Extended Support &ndash; see note *)<br />Microsoft Exchange Server 2013 <br />Microsoft Exchange Server 2016<br />Exchange Online Plan 1<br />Exchange Online Plan 2<br />Office 365 Business Essentials<br />Office 365 Business Premium<br />Office 365 Enterprise E1, E3, E4<br />Office 365 Education E1, E3, E4<br />Office 365 Government E1, E3, E4<br /><br /><strong>Remark:</strong> Exchange Online plan with EWS Application support see <span style="text-decoration: underline;"><a title="Exchange Online Service Description" href="https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx">Exchange Online Service Description</a></span><br />These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br />Important: It is required that TLS 1.2 is configured for CAS servers associated with Resource Central / Realtime Service.<br /><br /><strong>Other</strong><br />Microsoft .NET Framework version 4.5.1<br /><br /><br /><strong>RealTime Service</strong><br />Resource Central only works in cooperation with our application RealTime Service. For a list of requirements related to this application, please see <span style="text-decoration: underline;"><a title="RealTime Service System requirements" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service">RealTime Service System requirements</a></span></span></span></p>
</td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Hardware</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;">Recommended hardware configuration depends on your company size. Find out minimal hardware requirement in the table below<br /><br /><strong>Small: &lt; 50 users</strong><br />CPU: 2 cores, 2 GHz RAM: 4 GB<br /><br /><strong>Medium: &lt; 500 users</strong><br />CPU: 4 cores, 2-3 GHz RAM: 8 GB<br /><br /><strong>Large: &gt; 500 users</strong><br />CPU: 8 cores, 2-3 GHz RAM: 12+ GB<br /><br /><strong>Remark:</strong> You should have at least 1 GB of free space in the HDD for proper operation. The hardware specifications listed are the minimum required. You may have to increase the hardware capacity as and when the usage of product increases.</span></span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table class="TableGrid1" style="border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 19.6pt;">
<td style="width: 118.15pt; background: #dbe5f1; height: 19.6pt; border: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="158">
<p class="MsoNormal" style="margin: 0cm 0cm 0pt;"><strong><span style="color: #454545;"><span style="font-family: Arial;">Client Components</span></span></strong></p>
</td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; width: 363.25pt; background: #dbe5f1; height: 19.6pt; border-top: windowtext 1pt solid; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" width="484"><strong><span style="color: #454545;"><span style="font-family: Arial;">Requirement</span></span></strong></td>
</tr>
<tr>
<td style="border-bottom: windowtext 1pt solid; border-left: windowtext 1pt solid; width: 118.15pt; background: #dbe5f1; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="158"><strong><br /><span style="color: #454545;"><span style="font-family: Arial;">Software</span></span></strong></td>
<td style="border-bottom: windowtext 1pt solid; border-left: #f0f0f0; background-color: transparent; width: 363.25pt; border-top: #f0f0f0; border-right: windowtext 1pt solid; padding: 0cm 5.4pt 0cm 5.4pt;" valign="top" width="484">
<p><span style="color: #454545;"><span style="font-family: Arial;"><strong>Operating system</strong><br /><br />Windows 7 (Extended Support &ndash; see note *)<br />Windows 8.1 <br />Windows 10<br /><br /><strong>Remark:</strong> These are the supported Windows versions confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.<br /><br /><strong>Browser</strong><br />Google Chrome version 40 and above<br />Microsoft Edge<br />Internet Explorer 11<br /><br /><strong>Outlook</strong><br />Microsoft Outlook 2010 (Extended Support &ndash; see note *)<br />Microsoft Outlook 2013 (32 and 64 bit) <br />Microsoft Outlook 2016 (32 and 64 bit)<br /><br /><strong>Other</strong><br />Microsoft .NET Framework 4.5.1</span></span></p>
</td>
</tr>
</tbody>
</table>
<p>Product support Lifecycle policy for&nbsp;Resource Central &nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral">here</a></span></p>
<p><strong>* Extended Support<br /></strong>Concerning supported platforms, overall we follow the <span style="text-decoration: underline;"><a title="Microsoft Lifecycle Policy" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Lifecycle Policy</a></span> (Mainstream Support End Date). This means that, over time, platforms fall out of support. When a Microsoft platform product (Exchange, Outlook, etc.) ends its mainstream support, we list this on the product <span style="text-decoration: underline;"><a title="Revision History" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central">revision history</a></span>.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[The following software requirements should be met in order to allow
Resource Central to work properly 

SERVER COMPONENTS 		REQUIREMENT

Operating System 

Windows Server 2012 (FULL) 
Windows Server 2012 R2 (FULL) 
Windows Server 2016 (FULL)

REMARK: Operating system is only supported in English language 

Software 

SQL SERVER
Microsoft SQL Server 2012 SP4 
Microsoft SQL Server 2014
Microsoft SQL Server 2016
Microsoft SQL Server 2017 (RC4.0)

REMARK: SQL Server is only supported in English language 

EXCHANGE SERVER
Microsoft Exchange Server 2010 (Extended Support - see note *)
Microsoft Exchange Server 2013 
Microsoft Exchange Server 2016
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

REMARK: Exchange Online plan with EWS Application support see Exchange
Online Service Description
[https://technet.microsoft.com/en-us/library/exchange-online-service-description.aspx]
These are the supported Exchange Servers confirmed by Add-On Products,
but other editions will often also work. So do not hesitate to contact
Add-on Products so we can clarify if your environment needs are
supported.
Important: It is required that TLS 1.2 is configured for CAS servers
associated with Resource Central / Realtime Service.

OTHER
Microsoft .NET Framework version 4.5.1

REALTIME SERVICE
Resource Central only works in cooperation with our application
RealTime Service. For a list of requirements related to this
application, please see RealTime Service System requirements
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/54/1/system-requirement-for-realtime-service]


Hardware 

Recommended hardware configuration depends on your company size. Find
out minimal hardware requirement in the table below

SMALL: < 50 USERS
CPU: 2 cores, 2 GHz RAM: 4 GB

MEDIUM: < 500 USERS
CPU: 4 cores, 2-3 GHz RAM: 8 GB

LARGE: > 500 USERS
CPU: 8 cores, 2-3 GHz RAM: 12+ GB

REMARK: You should have at least 1 GB of free space in the HDD for
proper operation. The hardware specifications listed are the minimum
required. You may have to increase the hardware capacity as and when
the usage of product increases. 

CLIENT COMPONENTS 		REQUIREMENT

Software 

OPERATING SYSTEM

Windows 7 (Extended Support - see note *)
Windows 8.1 
Windows 10

REMARK: These are the supported Windows versions confirmed by Add-On
Products, but other editions will often also work. So do not hesitate
to contact Add-on Products so we can clarify if your environment needs
are supported.

BROWSER
Google Chrome version 40 and above
Microsoft Edge
Internet Explorer 11

OUTLOOK
Microsoft Outlook 2010 (Extended Support - see note *)
Microsoft Outlook 2013 (32 and 64 bit) 
Microsoft Outlook 2016 (32 and 64 bit)

OTHER
Microsoft .NET Framework 4.5.1 

Product support Lifecycle policy for Resource Central can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral]


* Extended Support
Concerning supported platforms, overall we follow the Microsoft
Lifecycle Policy
[https://support.microsoft.com/en-us/lifecycle/search] (Mainstream
Support End Date). This means that, over time, platforms fall out of
support. When a Microsoft platform product (Exchange, Outlook, etc.)
ends its mainstream support, we list this on the product revision
history
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/12/2/revision-history-for-resource-central].


 ]]></contentstext>
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<contents><![CDATA[<p><span style="color: #072771; font-family: open_sanslight; font-size: 15px;">Installation&nbsp;Guide for Resource Central Outlook Add-in ver.&nbsp;4.1 document revision&nbsp;1.7 is available in pdf format below.&nbsp;</span></p>]]></contents>
<contentstext><![CDATA[Installation Guide for Resource Central Outlook Add-in ver. 4.1
document revision 1.7 is available in pdf format below. ]]></contentstext>
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<contents><![CDATA[<p><span style="color: #072771; font-family: open_sanslight; font-size: 15px;">User&nbsp;Guide for Resource Central Outlook Add-in ver.&nbsp;4.1 document revision&nbsp;1.2&nbsp; is available in pdf format below.&nbsp;</span></p>]]></contents>
<contentstext><![CDATA[User Guide for Resource Central Outlook Add-in ver. 4.1 document
revision 1.2 is available in pdf format below. ]]></contentstext>
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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Digital Sign Service for Android based sign&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceClientforAndroid">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<p><a name="Version3.1.3.19"></a></p>
<h3><strong>Version 3.1.3.19 (November 5, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: October 30, 2018</p>
<ul>
<li><strong> Implement support for iOS, iPad</strong><br /><span style="font-size: 9pt;">New 173634, 175967, 176268, 176294, 166706,170061,170062</span></li>
<li><strong> Date and time format can now be controlled by the client or by the template</strong><br /><span style="font-size: 9pt;">New 174595, 176127</span></li>
<li><strong> Samples Templates now available in English, Danish and German languages</strong><br /><span style="font-size: 9pt;">New 178168, 171168, 171171, 171201, 171217, 171220, 171223, 171229, 171389</span></li>
<li><strong> Sample Sign Templates has been updated</strong><br /><span style="font-size: 9pt;">Fixed 178638, 170130, 171006, 171077, 171168, 171171, 174752, 172401, 178168, 171077, 171531, 171534, 171566, 171574, 171582, 171597, 171604, 171611, 171617, 171629, 171638, 171641, 171670, 173240, 171878, 172050, 172088, 172196, 172205, 172237, 172513, 174003, 174008, 174011, 178342</span></li>
<li><strong> Documentation has been updated</strong><br /><span style="font-size: 9pt;">Fixed 173665, 177557, 173666</span></li>
<li><strong> DPI independent position objects on Android devices has been corrected</strong><br /><span style="font-size: 9pt;">Fixed 174564, 174899, 176300</span></li>
<li><strong> Power saving does not work correctly has been fixed</strong><br /><span style="font-size: 9pt;">Fixed 171395</span></li>
<li><strong> Issue playing Video on Android devices</strong><br /><span style="font-size: 9pt;">Fixed 171722, 172240, 174903, 172063, 173321</span></li>
<li><strong> Display error message when opening confirm dialog</strong><br /><span style="font-size: 9pt;">Fixed 173287, 173720</span></li>
<li><strong> Subject and end time fields on Book new meeting not correctly</strong><br /><span style="font-size: 9pt;">Fixed 176044</span></li>
<li><strong> Minor bug fixes</strong><br /><span style="font-size: 9pt;">Fixed 170077, 170569, 170603, 170678, 172902, 173138, 173320, 170209, 174596, 171006, 171175, 173012, 172336, 173392, 173683, 174896, 180222, 176135</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.5.1"></a></p>
<h3><strong>Version 3.0.5.1 (June 26, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: June 21, 2018</p>
<ul>
<li><strong> Initial release for Android (iOS and Windows will follow)</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> View current and / or next meetings</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Create, confirm, extend and end meetings directly on the screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Show meeting room availability with color coding</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Automatically end no-show meetings and free up the room</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Use pin-code protection for accessing the door screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Show meeting directory to see all ongoing meetings</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Start / end meetings with one-touch booking screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Use customized templates to fit the branding of your organization </strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Use the standard templates available for a quick start</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Display your company logo</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Display server-managed background image without accessing the individual screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Show videos on the screen</strong><br /><span style="font-size: 9pt;">New</span></li>
<li><strong> Support for multiple time zones</strong><br /><span style="font-size: 9pt;">New</span></li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Digital Sign Service for Android
based sign can be found here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#DigitalSignServiceClientforAndroid]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

VERSION 3.1.3.19 (NOVEMBER 5, 2018)

Production date: October 30, 2018 

	* IMPLEMENT SUPPORT FOR IOS, IPAD
New 173634, 175967, 176268, 176294, 166706,170061,170062 
	* DATE AND TIME FORMAT CAN NOW BE CONTROLLED BY THE CLIENT OR BY THE
TEMPLATE
New 174595, 176127 
	* SAMPLES TEMPLATES NOW AVAILABLE IN ENGLISH, DANISH AND GERMAN
LANGUAGES
New 178168, 171168, 171171, 171201, 171217, 171220, 171223, 171229,
171389 
	* SAMPLE SIGN TEMPLATES HAS BEEN UPDATED
Fixed 178638, 170130, 171006, 171077, 171168, 171171, 174752, 172401,
178168, 171077, 171531, 171534, 171566, 171574, 171582, 171597,
171604, 171611, 171617, 171629, 171638, 171641, 171670, 173240,
171878, 172050, 172088, 172196, 172205, 172237, 172513, 174003,
174008, 174011, 178342 
	* DOCUMENTATION HAS BEEN UPDATED
Fixed 173665, 177557, 173666 
	* DPI INDEPENDENT POSITION OBJECTS ON ANDROID DEVICES HAS BEEN
CORRECTED
Fixed 174564, 174899, 176300 
	* POWER SAVING DOES NOT WORK CORRECTLY HAS BEEN FIXED
Fixed 171395 
	* ISSUE PLAYING VIDEO ON ANDROID DEVICES
Fixed 171722, 172240, 174903, 172063, 173321 
	* DISPLAY ERROR MESSAGE WHEN OPENING CONFIRM DIALOG
Fixed 173287, 173720 
	* SUBJECT AND END TIME FIELDS ON BOOK NEW MEETING NOT CORRECTLY
Fixed 176044 
	* MINOR BUG FIXES
Fixed 170077, 170569, 170603, 170678, 172902, 173138, 173320, 170209,
174596, 171006, 171175, 173012, 172336, 173392, 173683, 174896,
180222, 176135 

VERSION 3.0.5.1 (JUNE 26, 2018)

Production date: June 21, 2018 

	* INITIAL RELEASE FOR ANDROID (IOS AND WINDOWS WILL FOLLOW)
New 
	* VIEW CURRENT AND / OR NEXT MEETINGS
New 
	* CREATE, CONFIRM, EXTEND AND END MEETINGS DIRECTLY ON THE SCREEN
New 
	* SHOW MEETING ROOM AVAILABILITY WITH COLOR CODING
New 
	* AUTOMATICALLY END NO-SHOW MEETINGS AND FREE UP THE ROOM
New 
	* USE PIN-CODE PROTECTION FOR ACCESSING THE DOOR SCREEN
New 
	* SHOW MEETING DIRECTORY TO SEE ALL ONGOING MEETINGS
New 
	* START / END MEETINGS WITH ONE-TOUCH BOOKING SCREEN
New 
	* USE CUSTOMIZED TEMPLATES TO FIT THE BRANDING OF YOUR ORGANIZATION 
New 
	* USE THE STANDARD TEMPLATES AVAILABLE FOR A QUICK START
New 
	* DISPLAY YOUR COMPANY LOGO
New 
	* DISPLAY SERVER-MANAGED BACKGROUND IMAGE WITHOUT ACCESSING THE
INDIVIDUAL SCREEN
New 
	* SHOW VIDEOS ON THE SCREEN
New 
	* SUPPORT FOR MULTIPLE TIME ZONES
New 

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<contents><![CDATA[<h4>Lifecycle for product support</h4>
<p>Product support Lifecycle policy for&nbsp;Resource Central&nbsp;can be found&nbsp;<span style="text-decoration: underline;"><a title="Product support Lifecycle" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral">here</a></span></p>
<h4>Concerning supported platforms</h4>
<p>Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.</p>
<p>Add-On Products follow the <span style="text-decoration: underline;"><a title="Microsoft support Lifecycle" href="https://support.microsoft.com/en-us/lifecycle/search">Microsoft Support Lifecycle</a></span>, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.</p>
<p>In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.</p>
<h4>New features in Resource Central 4.1</h4>
<p>Overview of What's new in Resource Central version 4.1 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/573/83/whats-new-in-resource-central-41">here</a></span></p>
<p><a name="Version4.1.0001.0116RTM"></a></p>
<h3><strong>Version 4.1.0001.0116 RTM (October 31, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: October 31, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.1.0001.0116<br /> Resource Central Database: 4.1.0001.0116<br /> Resource Central Sync Service: 4.1.0001.0116<br /> Resource Central Configuration Tool: 4.1.0001.0116<br /> Resource Central Digital Signage Service: 4.1.0001.0116<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137<br /> Outlook&reg; 2016 Windows and Mac Add- in: 1.5.20</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35 and 6.4.41</p>
<ul>
<li><strong> Outlook Add-in</strong><br /><span style="font-size: 8pt;">New 131905:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0010.0050"></a></p>
<h3><strong>Version 4.0.0010.0050 Hotfix 5 (October 23, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: October 9, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0009.0024<br /> Resource Central Database: 4.0.0010.0050<br /> Resource Central Sync Service: 4.0.0010.0050<br /> Resource Central Configuration Tool: 4.0.0008.0011<br /> Resource Central Digital Signage Service: 4.0.0008.0011<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35 and 6.4.41</p>
<ul>
<li><strong> Shared order form on virtual ressource</strong><br /><span style="font-size: 8pt;">New 156976:</span></li>
<li><strong> Display tentative reservations in booking manager</strong><br /><span style="font-size: 8pt;">New 154389:</span></li>
<li><strong> Merge of 3.8 HF12</strong><br /><span style="font-size: 8pt;">New 161176:</span></li>
<li><strong> Removal of Lookup value uniqueness requirement</strong><br /><span style="font-size: 8pt;">New 161566:</span></li>
<li><strong> Filter/table UI navigation bug fixes for resources, items, visitors and Properties</strong><br /><span style="font-size: 8pt;">Fixed 156491:</span></li>
<li><strong> Reservation of Room Name isn&rsquo;t associated to the Order properly</strong><br /><span style="font-size: 8pt;">Fixed 159815:</span></li>
<li><strong> Table column filters must be keept when adding or updating a record</strong><br /><span style="font-size: 8pt;">Fixed 161430:</span></li>
<li><strong> OrderForm. parameters bug fixes</strong><br /><span style="font-size: 8pt;">Fixed 161951:</span></li>
<li><strong> Task autoconfirm handling of change status</strong><br /><span style="font-size: 8pt;">Fixed 169087:</span></li>
<li><strong> Orders report - Sorted by time</strong><br /><span style="font-size: 8pt;">Fixed 169401:</span></li>
<li><strong> Kiosk - Wrong arrival time on labels when using kiosk self registration</strong><br /><span style="font-size: 8pt;">Fixed 171088:</span></li>
<li><strong> Booking Manager not showing multiday meeting</strong><br /><span style="font-size: 8pt;">Fixed 171937:</span></li>
<li><strong> 166409, 167711; 169970, 170547, 170548, 171925, 172564, 173020, 173110, 173158; 173343, 173670, 173701</strong><br /><span style="font-size: 8pt;">Minor bug fixes:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0009.0024"></a></p>
<h3><strong>Version 4.0.0009.0024 Hotfix 4 update (August 1, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: July 30, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0009.0024<br /> Resource Central Database: 4.0.0009.0024<br /> Resource Central Sync Service: 4.0.0009.0024<br /> Resource Central Configuration Tool: 4.0.0006.0011<br /> Resource Central Digital Signage Service: 4.0.0005.0065<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35 and 6.4.41</p>
<ul>
<li><strong> Upgrade issue on SQL server 2012 and 2012 R2</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0009.0023"></a></p>
<h3><strong>Version 4.0.0009.0023 Hotfix 4 (July 6, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: June 28, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1-11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-3 and 4.0 Service Release 1-4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0009.0023<br /> Resource Central Database: 4.0.0009.0023<br /> Resource Central Sync Service: 4.0.0009.0023<br /> Resource Central Configuration Tool: 4.0.0006.0011<br /> Resource Central Digital Signage Service: 4.0.0005.0065<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0137<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0137</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35 and 6.4.41</p>
<ul>
<li><strong> Support for SQL Server 2017</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> RC Sync Service Performance improvements</strong><br /><span style="font-size: 8pt;">Fixed 166856, 164178:</span></li>
<li><strong> Merge of 4.0.0003.0158 and 4.0.0007.0007</strong><br /><span style="font-size: 8pt;">Fixed 166855:</span></li>
<li><strong> Missing resources in appointment, case sensitivity of email address</strong><br /><span style="font-size: 8pt;">Fixed 167512:</span></li>
<li><strong> Appointments are visible in MM but not in RF</strong><br /><span style="font-size: 8pt;">Fixed 170192, 170189:</span></li>
<li><strong> SSRS - SQL Server Reporting Services link not working</strong><br /><span style="font-size: 8pt;">Fixed 169673:</span></li>
<li><strong> Number of Attendees is removed from Cantina report</strong><br /><span style="font-size: 8pt;">Fixed 167705:</span></li>
<li><strong> Resource Finder - regional format settings set to &lsquo;Spanish (Colombia)&rsquo; results in time format issue</strong><br /><span style="font-size: 8pt;">Fixed 169251:</span></li>
<li><strong> Badge editing issue in default badges</strong><br /><span style="font-size: 8pt;">Fixed 169655:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.00.0137Add-inupdate"></a></p>
<h3><strong>Version 4.00.0137 Add-in update (June 15, 2018)</strong></h3>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Finder Add-in: 4.00.0137<br /> Resource Central: all versions of 3.8 and 4.0<br /> Outlook&reg;: 2010, 2013 and 2016: 32/64bit</p>
<ul>
<li><strong> "Out of Memory" error improvements</strong><br /><span style="font-size: 8pt;">Fixed 149840, 161268, 161336:</span></li>
<li><strong> Attendees removed after selecting resource in Resource Finder</strong><br /><span style="font-size: 8pt;">Fixed 161336, 167426:</span></li>
<li><strong> First two Skype for business text characters removed </strong><br /><span style="font-size: 8pt;">Fixed 156796:</span></li>
<li><strong> Polycom details not added to body when resources are changed</strong><br /><span style="font-size: 8pt;">Fixed 156797:</span></li>
<li><strong>Uninstall not clean all Add-in registry entries</strong><br /><span style="font-size: 8pt;">Fixed 167704, 169141:</span></li>
</ul>
<p><a name="Version4.0.0008.0011"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.0.0008.0011 Service Release 4 (May 18, 2018)</strong></h3>
<p>Overview of What's new in Resource Central version 4.0 Service Release 4 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/548/68/whats-new-in-resource-central-40-service-release-4">here</a></span></p>
<p style="padding-left: 24px;">Production date: May 15, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 11,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-3 and 4.0 Service Release 1-3</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0008.0011<br /> Resource Central Database: 4.0.0008.0011<br /> Resource Central Sync Service: 4.0.0008.0011<br /> Resource Central Configuration Tool: 4.0.0008.0011<br /> Resource Central Digital Signage Service: 4.0.0008.0011<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0115<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0115</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.31, 6.4.31.109-110, 6.4.35 and 6.4.41</p>
<ul>
<li><strong> Floorplan feature</strong><br /><span style="font-size: 8pt;">New 159883:</span></li>
<li><strong> New status legends colors</strong><br /><span style="font-size: 8pt;">New 142515:</span></li>
<li><strong> RC platform information</strong><br /><span style="font-size: 8pt;">New 145027:</span></li>
<li><strong> MyVisitors visibility configurable as parameter</strong><br /><span style="font-size: 8pt;">New 146983:</span></li>
<li><strong> Polycom solution - show conference id in Task comments</strong><br /><span style="font-size: 8pt;">New 150034:</span></li>
<li><strong> Standard icons for forms</strong><br /><span style="font-size: 8pt;">New 156433:</span></li>
<li><strong> Kiosk button board margins layout change</strong><br /><span style="font-size: 8pt;">New 150436:</span></li>
<li><strong> Settings button on MyVisitors page</strong><br /><span style="font-size: 8pt;">New 150846:</span></li>
<li><strong> Kiosk parameter default enabled</strong><br /><span style="font-size: 8pt;">New 151052:</span></li>
<li><strong> New improved color picker</strong><br /><span style="font-size: 8pt;">New 151140:</span></li>
<li><strong> Assisting organiser on orders</strong><br /><span style="font-size: 8pt;">New155096:</span></li>
<li><strong> Kiosk self registration - Option to deactivate search for meeting list</strong><br /><span style="font-size: 8pt;">New 155206:</span></li>
<li><strong> Custom development</strong><br /><span style="font-size: 8pt;">New 156805:</span></li>
<li><strong> Inclusion of 3.8 HF11</strong><br /><span style="font-size: 8pt;">New 156900:</span></li>
<li><strong> Multiday event not shown as booked in RF for all days</strong><br /><span style="font-size: 8pt;">Fixed 157875, 161669:</span></li>
<li><strong> Favourites does not display in RF</strong><br /><span style="font-size: 8pt;">Fixed 161530:</span></li>
<li><strong> Orders report does not show From and To date in result</strong><br /><span style="font-size: 8pt;">Fixed 161308:</span></li>
<li><strong> Mouse over on other meetings in Resource Finder</strong><br /><span style="font-size: 8pt;">Fixed 164801:</span></li>
<li><strong> Detailed Utilization Report - Specify Hours and group filter error</strong><br /><span style="font-size: 8pt;">Fixed 165027:</span></li>
<li><strong> Order details not visible from Orders in specific scenarios</strong><br /><span style="font-size: 8pt;">Fixed 166674:</span></li>
<li><strong> Print outs from Orders layout improvements</strong><br /><span style="font-size: 8pt;">Fixed 159737:</span></li>
<li><strong> 146741, 156489, 159843 160247, 161172, 161533, 164175, 164179, 164874, 166530, 167514</strong><br /><span style="font-size: 8pt;">Minor bug fixes:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0006.0021"></a></p>
<h3><strong>Version 4.0.0006.0021 Hotfix 3 (February 12, 2018)</strong></h3>
<p style="padding-left: 24px;">Production date: February 02, 2018</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 8,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service Release 1-3</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0006.0021<br /> Resource Central Database: 4.0.0006.0021<br /> Resource Central Sync Service: 4.0.0006.0021<br /> Resource Central Configuration Tool: 4.0.0006.0011<br /> Resource Central Digital Signage Service: 4.0.0005.0065<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0115<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0115</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137<br /> Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109, 110, 6.4.35 and 6.4.41</p>
<ul>
<li><strong> VR buffer time not working </strong><br /><span style="font-size: 8pt;">Fixed 150440:</span></li>
<li><strong> Performance of email workflow - improvements to sync service &amp; Database </strong><br /><span style="font-size: 8pt;">Fixed 157041:</span></li>
<li><strong> Time zone challenges with Singapore (UTC+8)</strong><br /><span style="font-size: 8pt;">Fixed 149889:</span></li>
<li><strong> Table UI navigation improvements - Orders</strong><br /><span style="font-size: 8pt;">Fixed 157040:</span></li>
<li><strong> Table UI navigation improvements - Reservations </strong><br /><span style="font-size: 8pt;">Fixed 157039:</span></li>
<li><strong> Tasks - Clean up cancelled order with delegate rooms</strong><br /><span style="font-size: 8pt;">Fixed 153152:</span></li>
<li><strong> Add-In gets disabled "Publisher : None" </strong><br /><span style="font-size: 8pt;">Fixed 141226:</span></li>
<li><strong> Pure properties order not included in Orders report</strong><br /><span style="font-size: 8pt;">Fixed 158080:</span></li>
<li><strong> 153722, 154129, 155425, 157452, 158079, 159731, 159955 and 160210</strong><br /><span style="font-size: 8pt;">Minor bug fixes:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0005.0065"></a></p>
<h3><strong>Version 4.0.0005.0065 Service Release 3 (December 8, 2017)</strong></h3>
<p>Overview of What's new in Resource Central version 4.0 Service Release 3 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/534/68/whats-new-in-resource-central-40-service-release-3">here</a></span></p>
<p style="padding-left: 24px;">Production date: December 01, 2017</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 8,&nbsp;3.8 Service Release 1 (3.8.0004.0080 &amp; 82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service Release 1 &amp; 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0005.0065<br /> Resource Central Database: 4.0.0005.0065<br /> Resource Central Sync Service: 4.0.0005.0065<br /> Resource Central Configuration Tool: 4.0.0005.0063<br /> Resource Central Digital Signage Service: 4.0.0005.0063<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0111<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0111</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109, 110, 6.4.35 and 6.4.41</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Assistant Organizer</strong><br /><span style="font-size: 8pt;">New 151024:</span></li>
<li><strong> Menu management</strong><br /><span style="font-size: 8pt;">New 129242:</span></li>
<li><strong> Nutrition information</strong><br /><span style="font-size: 8pt;">New 129243:</span></li>
<li><strong> Resource location details on individual orders</strong><br /><span style="font-size: 8pt;">New 129246:</span></li>
<li><strong> Order status notifications</strong><br /><span style="font-size: 8pt;">New 129247:</span></li>
<li><strong> User restriction popup and mandatory order form</strong><br /><span style="font-size: 8pt;">New 133729:</span></li>
<li><strong> New Toolbar in My Meeting to match Resource Finder</strong><br /><span style="font-size: 8pt;">New 141192:</span></li>
<li><strong> Folders for images and enable bulk upload</strong><br /><span style="font-size: 8pt;">New 128973:</span></li>
<li><strong> Order Items based on number of persons</strong><br /><span style="font-size: 8pt;">New 123942:</span></li>
<li><strong> Autoconfirm of new tasks</strong><br /><span style="font-size: 8pt;">New 140493:</span></li>
<li><strong> Frame around ressource image in Resource Finder</strong><br /><span style="font-size: 8pt;">New 142479:</span></li>
<li><strong> Unlimited number of categories</strong><br /><span style="font-size: 8pt;">New 137233:</span></li>
<li><strong> Collaps location tree </strong><br /><span style="font-size: 8pt;">New 137263:</span></li>
<li><strong> RC Digital Signage logging level configuration</strong><br /><span style="font-size: 8pt;">New 92733, 95871:</span></li>
<li><strong> New standard report with Tasks</strong><br /><span style="font-size: 8pt;">New 140161:</span></li>
<li><strong> Kiosk - border on buttons</strong><br /><span style="font-size: 8pt;">New 140028:</span></li>
<li><strong> Catering staff coordination</strong><br /><span style="font-size: 8pt;">New 129244:</span></li>
<li><strong> Directions in meeting invite - Rich description</strong><br /><span style="font-size: 8pt;">New 151037:</span></li>
<li><strong> Filter categories based on And logic</strong><br /><span style="font-size: 8pt;">New 151028:</span></li>
<li><strong> Changes to Reservations under Designer/Resources</strong><br /><span style="font-size: 8pt;">New 140441:</span></li>
<li><strong> Change title of 'Order number' to 'Orders' in reports</strong><br /><span style="font-size: 8pt;">New 140423:</span></li>
<li><strong> Visitors - two new print buttons</strong><br /><span style="font-size: 8pt;">New 140572:</span></li>
<li><strong> Rename RC digital signage export feature</strong><br /><span style="font-size: 8pt;">New 141322:</span></li>
<li><strong> Tasks - filtering and paging fixes</strong><br /><span style="font-size: 8pt;">Fixed 154207:</span></li>
<li><strong> Property order not deleted before deadline</strong><br /><span style="font-size: 8pt;">Fixed 145028:</span></li>
<li><strong> SSO &amp; Windows 2016 fix.</strong><br /><span style="font-size: 8pt;">Fixed 118431:</span></li>
<li><strong> Consumed Qty = 0 issue</strong><br /><span style="font-size: 8pt;">Fixed 137136:</span></li>
<li><strong>Booking manager &amp; mobile device bookings cause malfunction</strong><br /><span style="font-size: 8pt;">Fixed 128117:</span></li>
<li><strong> Available resources filter vs. selected location</strong><br /><span style="font-size: 8pt;">Fixed 141547:</span></li>
<li><strong> TaskList.AutoRefresh returns to first page</strong><br /><span style="font-size: 8pt;">Fixed 154399:</span></li>
<li><strong> 79263, 127039, 129329, 132843, 140137, 140138, 144170, 146622, 146979, 147367, 149844, 151037</strong><br /><span style="font-size: 8pt;">Minor bug fixes:</span></li>
</ul>
<p><a name="Version4.0.0003.0134"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.0.0003.0134 Service Release 2 (September 22, 2017)</strong></h3>
<p>Overview of What's new in Resource Central version 4.0 Service Release 2 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/528/68/whats-new-in-resource-central-40-service-release-2">here</a></span></p>
<p style="padding-left: 24px;">Production date: September 14, 2017</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 8,&nbsp;3.8 SR1 (3.8.0004.0080 &amp; 82), 3.8 SR2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service Release 1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0003.0134<br /> Resource Central Database: 4.0.0003.0134<br /> Resource Central Sync Service: 4.0.0003.0134<br /> Resource Central Configuration Tool: 4.0.0003.0120<br /> Resource Central Digital Signage Service: 4.0.0003.0120<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0101<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0101</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109, 110, 6.4.35 and 6.4.41</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Multiroom ordering</strong><br /><span style="font-size: 8pt;">New 107423:</span></li>
<li><strong> Merge of 3.8 Service release 2</strong><br /><span style="font-size: 8pt;">New 129593:</span></li>
<li><strong> Service Provider &ndash; creating a new order</strong><br /><span style="font-size: 8pt;">New 115854:</span></li>
<li><strong> My meeting &ndash; visitor invites</strong><br /><span style="font-size: 8pt;">New 114309:</span></li>
<li><strong> Hide groups with no available items</strong><br /><span style="font-size: 8pt;">New 117932:</span></li>
<li><strong> Performance improvements of RC on large Database</strong><br /><span style="font-size: 8pt;">New 136979:</span></li>
<li><strong> Configurable support contact details</strong><br /><span style="font-size: 8pt;">New 129328:</span></li>
<li><strong> Change 'Attendees' to 'Visitors'</strong><br /><span style="font-size: 8pt;">New 137374:</span></li>
<li><strong> Version history table</strong><br /><span style="font-size: 8pt;">New 133790:</span></li>
<li><strong> Feature to clean up historical visitor data</strong><br /><span style="font-size: 8pt;">New 136867:</span></li>
<li><strong> Add-in Deployment with new installation parameter "DEFAULT_LOCATION"</strong><br /><span style="font-size: 8pt;">New 141605:</span></li>
<li><strong> tasks cannot be confirmed</strong><br /><span style="font-size: 8pt;">Fixed 133803:</span></li>
<li><strong> Save &amp; Close button removed in Outlook add-in v. 4</strong><br /><span style="font-size: 8pt;">Fixed 128027:</span></li>
<li><strong> report prints an additional blank page</strong><br /><span style="font-size: 8pt;">Fixed 139691:</span></li>
<li><strong> Error in TemporarySynchronization - Result many cancellation emails</strong><br /><span style="font-size: 8pt;">Fixed 140217:</span></li>
<li><strong> RF - Wrong price calculation with , as separator</strong><br /><span style="font-size: 8pt;">Fixed 140253:</span></li>
<li><strong> RF issue with shared calendar</strong><br /><span style="font-size: 8pt;">Fixed 135995:</span></li>
<li><strong> translations issue in DK emails</strong><br /><span style="font-size: 8pt;">Fixed 144127, 140332, 144156:</span></li>
<li><strong> Detailed Utilization Report does not use 'Locations' as filter, when selected</strong><br /><span style="font-size: 8pt;">Fixed 129605:</span></li>
<li><strong> Could not load file or assembly 'RealTimeCalendarClient</strong><br /><span style="font-size: 8pt;">Fixed 127909:</span></li>
<li><strong> 141189, 140224, 140124, 140089, 140063, 140046, 139825, 139577, 139691, 137373, 135915,135626, 134784, 132765, 129524, 129605, 129852, 79604, 64848, 63692, 61642, 46436, 39749, 33981 and 31498</strong><br /><span style="font-size: 8pt;">Minor bug fixes:</span></li>
</ul>
<p><a name="Version4.0.0002.0077"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.0.0002.0077 Service Release 1 (June 14, 2017)</strong></h3>
<p>Overview of What's new in Resource Central version 4.0 Service Release 1 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/521/68/whats-new-in-resource-central-40-service-release-1">here</a></span></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 RTM,&nbsp;3.8 Hotfix 1 - 8,&nbsp;3.8 SR1 (3.8.0004.0080 &amp; 82), 3.8 SR2, 4.0 RTM, 4.0 Hotfix 1 &amp; 2 and 4.0 SR1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0002.0077<br /> Resource Central Database: 4.0.0002.0077<br /> Resource Central Sync Service: 4.0.0002.0077<br /> Resource Central Configuration Tool: 4.0.0002.0077<br /> Resource Central Digital Signage Service: 4.0.0002.0077<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84, 93 and 96<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84, 93 and 96</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109, 110, 6.4.35 and 6.4.41</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Polycom video conference integration</strong><br /><span style="font-size: 8pt;">New 94717:</span></li>
<li><strong> Redesign of the Kiosk solution - new features and layout options</strong><br /><span style="font-size: 8pt;">New 105562:</span></li>
<li><strong> Type in Start/end time</strong><br /><span style="font-size: 8pt;">New 115225:</span></li>
<li><strong> Resource Central Front page - possibility to select default view</strong><br /><span style="font-size: 8pt;">New 105233:</span></li>
<li><strong> Booking Manager layout improvements</strong><br /><span style="font-size: 8pt;">New 105232, 114311, 105606, 114314, 105607:</span></li>
<li><strong> Editable Arrival Time of Visitors in Resource Central</strong><br /><span style="font-size: 8pt;">New 106967:</span></li>
<li><strong> Filtering on several lists</strong><br /><span style="font-size: 8pt;">New 106935:</span></li>
<li><strong> Import visitor email is no longer required field</strong><br /><span style="font-size: 8pt;">New 107437:</span></li>
<li><strong> Visitor automatically marked as checked in when visitor badge is printed</strong><br /><span style="font-size: 8pt;">New 107438:</span></li>
<li><strong> Resource Central screen improvements - Deleted list headers</strong><br /><span style="font-size: 8pt;">New 122277:</span></li>
<li><strong> Visitor - Entering the visitor list, the cursor is in the barcode field</strong><br /><span style="font-size: 8pt;">New 105571:</span></li>
<li><strong> Minor changes and bug fixes</strong><br /><span style="font-size: 8pt;">Fixed 114334, 105608, 106934, 107301, 105611:</span></li>
</ul>
<p><a name="Version4.0.0001.0376"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 4.0.0001.0376 Hotfix 2 (May 17, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 4.0 RTM and Hot fix 1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0001.0376<br /> Resource Central Database: 4.0.0001.0376<br /> Resource Central Sync Service: 4.0.0001.0376<br /> Resource Central Configuration Tool: 4.0.0001.371<br /> Resource Central Digital Signage Service: 4.0.0001.371<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84 and 93<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84 and 93</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0</p>
<ul>
<li><strong> Attendees removed from the Outlook invitation</strong><br /><span style="font-size: 8pt;">Fixed 129954:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version4.0.0001.0375"></a></p>
<h3><strong>Version 4.0.0001.0375 Hotfix 1 (April 26, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 4.0 RTM</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0001.0375<br /> Resource Central Database: 4.0.0001.0375<br /> Resource Central Sync Service: 4.0.0001.0375<br /> Resource Central Configuration Tool: 4.0.0001.371<br /> Resource Central Digital Signage Service: 4.0.0001.371<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84 and 93<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84 and 93</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0</p>
<ul>
<li><strong> Too many mails sent in two step ordering</strong><br /><span style="font-size: 8pt;">Fixed 127804:</span></li>
</ul>
<h4>New features in Resource Central 4.0</h4>
<p>Overview of What's new in Resource Central version 4.0 can be found&nbsp;<span style="text-decoration: underline;"><a title="Overview" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/500/68/whats-new-in-rc-40">here</a></span></p>
<p style="padding-left: 24px;"><a name="Version4.0.0001.0371RTM"></a></p>
<h3><strong>Version 4.0.0001.0371 RTM (January 18, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10 SR2, 3.8, 3.8 Hotfix 1 - 8 and 3.8 SR1 (3.8.0004.0080 &amp; 82)</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 4.0.0001.0371<br /> Resource Central Database: 4.0.0001.0371<br /> Resource Central Sync Service: 4.0.0001.0371<br /> Resource Central Configuration Tool: 4.0.0001.371<br /> Resource Central Digital Signage Service: 4.0.0001.371<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064 and 84<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064 and 84</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0</p>
<ul>
<li><strong> New User interface Resource Central backend</strong><br /><span style="font-size: 8pt;">New 23349:</span></li>
<li><strong> New ResourceFinder and MyMeeting design</strong><br /><span style="font-size: 8pt;">New 79258:</span></li>
<li><strong> New Resource Central Email design</strong><br /><span style="font-size: 8pt;">New 84548:</span></li>
<li><strong> Message merged into order view</strong><br /><span style="font-size: 8pt;">New 83953:</span></li>
<li><strong> Enhance Resource Central web backend so that user can use it with keyboard only</strong><br /><span style="font-size: 8pt;">New 52238:</span></li>
<li><strong> Filtering on resource, visitor, reservation and order view lists</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Order form - display Company field under attendees</strong><br /><span style="font-size: 8pt;">New 99948:</span></li>
<li><strong> Favourites - locations with sub-locations </strong><br /><span style="font-size: 8pt;">New 17131:</span></li>
<li><strong> Windows 2008 (R2) from installer support</strong><br /><span style="font-size: 8pt;">Removed:</span></li>
<li><strong> Microsoft Exchange Server 2010 and Microsoft Outlook 2010 (32 and 62 bit)</strong><br /><span style="font-size: 8pt;">Removed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0013.0005"></a></p>
<h3><strong>Version 3.8.0013.0005 Hot fix 12 (April 9, 2018)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10 Service release 2, 3.8, 3.8 Hotfix 1-8 and 11 and 3.8 Service release 1 &amp; 2</p>
<p style="padding-left: 24px;">The service release contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0013.0005<br /> Resource Central Database: Database version 3.8.0013.0005<br /> Resource Central Sync Service: Database version 3.8.0013.0005<br /> Resource Central Configuration Tool: 3.8.0002.0012<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0115<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0115</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109-110, 6.4.35, 6.4.41 (Exchange Online/on premise)</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Qouta exceed in order report </strong><br /><span style="font-size: 8pt;">FIxed 159677:</span></li>
<li><strong> Virtual Resource booking incorrect in RC database</strong><br /><span style="font-size: 8pt;">Fixed 159813:</span></li>
<li><strong> Message for no order aligned with deadline </strong><br /><span style="font-size: 8pt;">Fixed 160250:</span></li>
</ul>
<p><a name="Version3.8.0012.0012"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.8.0012.0012 Hot fix 11 (December 8, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10 Service release 2, 3.8, 3.8 Hotfix 1-8 and 3.8 Service release 1 &amp; 2</p>
<p style="padding-left: 24px;">The service release contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0012.0012<br /> Resource Central Database: 3.8.0012.0012<br /> Resource Central Sync Service: 3.8.0012.0012<br /> Resource Central Configuration Tool: 3.8.0002.0012<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 80 , 93 and 96<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 80 , 93 and 96</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109-110, 6.4.35, 6.4.41 (Exchange Online/on premise)</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> RC3.8 compliance with RTS version 6.4.27 and onwards</strong><br /><span style="font-size: 8pt;">New 133609, 142546:</span></li>
<li><strong> Parameter to stop moving orders after deadline</strong><br /><span style="font-size: 8pt;">New 120269:</span></li>
<li><strong> Save and Close button is disabled</strong><br /><span style="font-size: 8pt;">Fixed 134016:</span></li>
<li><strong> Displaying HTML code in the comment on orders</strong><br /><span style="font-size: 8pt;">Fixed 123765:</span></li>
<li><strong> Disable ResourceFinder when opening appointment as attendee </strong><br /><span style="font-size: 8pt;">Fixed 124022:</span></li>
<li><strong> My Meetings - Deadline doesn't work, when items are listed in 'non-classic' view</strong><br /><span style="font-size: 8pt;">Fixed 127867:</span></li>
<li><strong> Order is cancelled when change resource in deadline to another resource in deadline.</strong><br /><span style="font-size: 8pt;">Fixed 129799:</span></li>
<li><strong> Slow performance in Reservations</strong><br /><span style="font-size: 8pt;">Fixed 129883:</span></li>
<li><strong> Deadline for catering\Recurring: Org can't change order for occurrence (that not in deadline). </strong><br /><span style="font-size: 8pt;">Fixed 129914:</span></li>
<li><strong> 116692, 122674, 136033, 144244, 144245</strong><br /><span style="font-size: 8pt;">Minor bug fixes:</span></li>
</ul>
<p><a name="Version3.8.0009.0007"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.8.0009.0007 Service Release 2 (March 6, 2017)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10 SR2, 3.8, 3.8 Hotfix 1-8 and 3.8 SR1</p>
<p style="padding-left: 24px;">The service release contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0009.0007<br /> Resource Central Database: 3.8.0009.0007<br /> Resource Central Sync Service: 3.8.0009.0007<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064, 80 and 93<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064, 80 and 93</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133, 6.4.22.06.4.31, 6.4.31.109, 110 and 6.4.35 (Exchange Online/on premise)</p>
<p style="padding-left: 24px;">Compliant with Resource Central Outlook add-in version 4.00.0064, 84, 93, 96, 101, 111, 115 and 137</p>
<ul>
<li><strong> Improved handling of delegate and permissions on Standard, Shared Order Form and Virtual Resources</strong><br /><span style="font-size: 8pt;">New 105559, 117936:</span></li>
<li><strong> Exclude attendees with specific domains from visitors</strong><br /><span style="font-size: 8pt;">New 58855:</span></li>
<li><strong> Notification of order form changes between service providers</strong><br /><span style="font-size: 8pt;">New 95096:</span></li>
<li><strong> Changed name and Sub name of Ressource Finder and My Meetings buttons in Outlook</strong><br /><span style="font-size: 8pt;">New 100245:</span></li>
<li><strong> RF must be closed if meeting invite is closed with being saved</strong><br /><span style="font-size: 8pt;">New 103515:</span></li>
<li><strong> Update of system email usage information</strong><br /><span style="font-size: 8pt;">New 96141:</span></li>
<li><strong> Digital Signage Service - Organizer include as output</strong><br /><span style="font-size: 8pt;">New 98436:</span></li>
<li><strong> Display configuration option of mouse over in the resource list in Resource Finder</strong><br /><span style="font-size: 8pt;">New 64884:</span></li>
<li><strong> Order report can be generate on a span of days</strong><br /><span style="font-size: 8pt;">New 53199:</span></li>
<li><strong> Start and end date of multiday reservations in tool tip and in reservation section in RC</strong><br /><span style="font-size: 8pt;">New 39703:</span></li>
<li><strong> Item quota is exceeded</strong><br /><span style="font-size: 8pt;">Fixed 116712:</span></li>
<li><strong> Meeting request with a large number of attendees is slowed down by RF </strong><br /><span style="font-size: 8pt;">Fixed 114564:</span></li>
<li><strong> Change of location deletes selected resources in Resource Finder</strong><br /><span style="font-size: 8pt;">Fixed 116587, 115391, 114529:</span></li>
<li><strong> Order status button not working in My Meeting</strong><br /><span style="font-size: 8pt;">Fixed 122067:</span></li>
<li><strong> Location field wrong, when booking standard resource and light resource in the same appointment. Fixed in both Add in and Backend</strong><br /><span style="font-size: 8pt;">Fixed 69151, 94177:</span></li>
<li><strong> Minor bug changes</strong><br /><span style="font-size: 8pt;">Fixed 36802, 39712, 40997, 40998, 84031, 96025, 100606, 108803, 104615, 105560, 116585, 115842:</span></li>
</ul>
<p><a name="Version3.8.0006.0002"></a></p>
<p>&nbsp;</p>
<h3><strong>Version 3.8.0006.0002 Hotfix 8 (November 25, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10, 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4, 3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 &amp; 82) 3.8 Hotfix 6 and 3.8 Hotfix 7.</p>
<p style="padding-left: 24px;">The Hotfix contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.00.0064<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.00.0064</p>
<ul>
<li><strong> Outlook Warning: A program is trying to access email...</strong><br /><span style="font-size: 8pt;">Bug fix&nbsp;97953:</span></li>
</ul>
<p style="padding-left: 24px;">When you request a download from www.add-on.com or contact support to request the hotfix, you will receive a download link. For simplicity reasons the download will contain Resource Central version 3.8.0006.0002 Hotfix 7 as well as 3.8.0006.0002 Hotfix 8.<br /> <a name="Version3.8.0006.0002"></a></p>
<h3><strong>Version 3.8.0006.0002 Hotfix 7 (November 14, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.7.10, 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4, 3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 &amp; 82) and 3.8 Hotfix 6.</p>
<p style="padding-left: 24px;">The Hotfix contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0006.0002<br /> Resource Central Database: 3.8.0006.0002<br /> Resource Central Sync Service: 3.8.0006.0002<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 4.0.0056<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 4.0.0056</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0 (Exchange Online/on premise)</p>
<p style="padding-left: 24px;">What is new in the Outlook Add-in?</p>
<ul>
<li><strong> It is no longer based on Internet Explorer, IE execution mode or VSTO. </strong><br /><span style="font-size: 8pt;">New 71326:</span></li>
<li><strong> It will improve load performance. </strong><br /><span style="font-size: 8pt;">New 71326:</span></li>
<li><strong> It is compatible with older Resource Central versions. </strong><br /><span style="font-size: 8pt;">New 71326:</span></li>
<li><strong> It supports scripted deployment</strong><br /><span style="font-size: 8pt;">New 71326:</span></li>
<li><strong> Incompatibility between McAfee DLP and RC Add-in</strong><br /><span style="font-size: 8pt;">Fixed 84524:</span></li>
<li><strong> Outlook indicates meeting has changed when it has not </strong><br /><span style="font-size: 8pt;">Fixed 84664:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0005.0005"></a></p>
<h3><strong>Version 3.8.0005.0005 Hotfix 6 (October 19, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4, 3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 &amp; 82).</p>
<p style="padding-left: 24px;">The Hotfix contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0005.0005<br /> Resource Central Database: 3.8.0005.0005<br /> Resource Central Sync Service: 3.8.0004.0080<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0 (Exchange Online/on premise)</p>
<ul>
<li><strong> sales price bug </strong><br /><span style="font-size: 8pt;">Fixed 87835:</span></li>
<li><strong> Improved Overview load performance </strong><br /><span style="font-size: 8pt;">Fixed 92319:</span></li>
<li><strong> 92134, 92344, 91523</strong><br /><span style="font-size: 8pt;">Bug fixes:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0004.0082"></a></p>
<h3><strong>Version 3.8.0004.0082 Service Release 1 (September 8, 2016)</strong></h3>
<p style="padding-left: 24px;">Please see <span style="text-decoration: underline;"><a title="What's new in Resource Central version 3.8 SR1" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38">What's new in Resource Central version 3.8 SR1</a></span></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4</p>
<p style="padding-left: 24px;">The service release contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0004.0082<br /> Resource Central Database: 3.8.0004.0082<br /> Resource Central Sync Service: 3.8.0004.0080<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0 (Exchange Online/on premise)</p>
<ul>
<li><strong> Bug changes</strong><br /><span style="font-size: 8pt;">Fixed 85930, 85690, 85689:</span></li>
<li><strong> Support for SQL Server 2008, 2008 R2</strong><br /><span style="font-size: 8pt;">Removed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0004.0080"></a></p>
<h3><strong>Version 3.8.0004.0080 Service Release 1 (August 26, 2016)</strong></h3>
<p style="padding-left: 24px;">Please see <span style="text-decoration: underline;"><a title="What's new in Resource Central version 3.8 SR1" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38">What's new in Resource Central version 3.8 SR1</a></span></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4</p>
<p style="padding-left: 24px;">The Hotfix contains all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0004.0080<br /> Resource Central Database: 3.8.0004.0080<br /> Resource Central Sync Service: 3.8.0004.0080<br /> Resource Central Configuration Tool: 3.8.0002.0011<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0 (Exchange Online/on premise)</p>
<ul>
<li><strong> Booking Manager - <span style="text-decoration: underline;"><a title="Booking Manager guide: how to enable" href="https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/488/61/resource-central---booking-manager-user-guide">Booking Manager guide: how to enable</a></span></strong></li>
</ul>
<p><br /><span style="font-size: 8pt;">New:</span></p>
<ul>
<li><strong> Supports Norwegian language</strong><br /><span style="font-size: 8pt;">New 71646:</span></li>
<li><strong> Import guestlist from Microsoft Excel spreadsheet</strong><br /><span style="font-size: 8pt;">New 64904:</span></li>
<li><strong> Buffer time on virtual resources</strong><br /><span style="font-size: 8pt;">New 37835:</span></li>
<li><strong> Create orders in RC &ndash; regardless of deadlines </strong><br /><span style="font-size: 8pt;">New 30120:</span></li>
<li><strong> layout changes to reminder emails, prices and relations</strong><br /><span style="font-size: 8pt;">New 40238, 39697, 39782:</span></li>
<li><strong> Support Working Elsewhere status in Exchange 2013/Office 365</strong><br /><span style="font-size: 8pt;">Fixed 16567, 77458:</span></li>
<li><strong> Price of menu items missing in dropdown under services section</strong><br /><span style="font-size: 8pt;">Fixed 36903:</span></li>
<li><strong> SSL on website breaks RCtwain function </strong><br /><span style="font-size: 8pt;">Fixed 46443:</span></li>
<li><strong> Disable ResourceFinder when opening appointment as attendee</strong><br /><span style="font-size: 8pt;">Fixed 55569:</span></li>
<li><strong> Reservations does not contain subject in Resource Central backend</strong><br /><span style="font-size: 8pt;">Fixed 67624:</span></li>
<li><strong> If many services are selected within My Meetings, then window freezes</strong><br /><span style="font-size: 8pt;">Fixed 71234:</span></li>
<li><strong> Item format is not consistent between Resource Finder and order form</strong><br /><span style="font-size: 8pt;">Fixed 71327:</span></li>
<li><strong> Easier update of reports with visible link under Properties</strong><br /><span style="font-size: 8pt;">Fixed 75423:</span></li>
<li><strong> Various minor bug changes</strong><br /><span style="font-size: 8pt;">Fixed 48405, 58824, 69082, 71572 and 75757:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0003.0003"></a></p>
<h3><strong>Version 3.8.0003.0003 Hotfix 5 (March 16, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4</p>
<p style="padding-left: 24px;">The Hotfix contain all improvements from earlier RC 3.8 Hotfixes</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0003.0003<br /> Resource Central Database: 3.8.0003.0003<br /> Resource Central Sync Service: 3.8.0002.0011<br /> Resource Central Configuration Tool: 3.8.0002.0010<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0, 6.4.17.0, 6.4.17.102, 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0</p>
<ul>
<li><strong> Support for SQL 2016</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> The Visitor Module did not show a newly created visitor in the visitor list</strong><br /><span style="font-size: 8pt;">Fixed 64945:</span></li>
<li><strong> Resource Central Calendar was not supported</strong><br /><span style="font-size: 8pt;">Fixed 66165, 66166:</span></li>
<li><strong> Day and Month were switched in the visitor list</strong><br /><span style="font-size: 8pt;">Fixed 66305:</span></li>
<li><strong> Orders in My Meetings could lose the meeting subject</strong><br /><span style="font-size: 8pt;">Fixed 67624:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0002.0011"></a></p>
<h3><strong>Version 3.8.0002.0011 Hotfix 4 (February 24, 2016)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2 and 3.8 Hotfix 3</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0002.0011<br /> Resource Central Database: 3.8.0002.0011<br /> Resource Central Sync Service: 3.8.0002.0011<br /> Resource Central Configuration Tool: 3.8.0002.0010<br /> Resource Central Digital Signage Service: 3.8.0002.0010<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0, 6.4.17.118 , 6.4.17.133 &amp; 6.4.22.0</p>
<ul>
<li><strong> Cantina report sorting revised and performance improved</strong><br /><span style="font-size: 8pt;">New 58282, 58284, 58285:</span></li>
<li><strong> Support for Windows 10, Edge browser and Exchange 2016</strong><br /><span style="font-size: 8pt;">New 60582:</span></li>
<li><strong> Can display SQL Server Reporting Services reports</strong><br /><span style="font-size: 8pt;">New 61625:</span></li>
<li><strong> Digital Signage Server regional setting conversion error</strong><br /><span style="font-size: 8pt;">Fixed 48088:</span></li>
<li><strong> Windows Single Sign On supported for Internet Explorer (on premise)</strong><br /><span style="font-size: 8pt;">Fixed 45056:</span></li>
<li><strong> Check marks and busy legends on Virtual Resources corrected</strong><br /><span style="font-size: 8pt;">Fixed 53127, 57330, 58867, 58923:</span></li>
<li><strong> Time format in Visitors overview corrected</strong><br /><span style="font-size: 8pt;">Fixed 55535:</span></li>
<li><strong> Virtual Resource bookings now maintained after upgrade</strong><br /><span style="font-size: 8pt;">Fixed 57317:</span></li>
<li><strong> Moving reservation across virtual resources could create wrong emails</strong><br /><span style="font-size: 8pt;">Fixed 58229, 61596:</span></li>
<li><strong> Icon misplaced in Chrome</strong><br /><span style="font-size: 8pt;">Fixed 58821:</span></li>
<li><strong> Could not change custom report name after installation</strong><br /><span style="font-size: 8pt;">Fixed 60428:</span></li>
<li><strong> Order form drop down list could not include ampersand (&amp;) character</strong><br /><span style="font-size: 8pt;">Fixed 60604:</span></li>
<li><strong> RelationsAssignment table could loose assignments</strong><br /><span style="font-size: 8pt;">Fixed 61626, 63648:</span></li>
<li><strong> Order Report gave extra blank page</strong><br /><span style="font-size: 8pt;">Fixed 61654:</span></li>
<li><strong> Two step ordering could fail on some IIS setup</strong><br /><span style="font-size: 8pt;">Fixed 63694:</span></li>
<li><strong> Administrator Guide revision 41</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Installation Guide revision 33</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Parameter Guide revision 3.39</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
</ul>
<p style="padding-left: 24px;">Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are compatible with this hotfix</p>
<p style="padding-left: 24px;"><a name="Version3.8.0001.0292"></a></p>
<h3><strong>Version 3.8.0001.0292 Hotfix 3 (December 21, 2015)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8, 3.8 Hotfix 1 and 3.8 Hotfix 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0001.0292<br /> Resource Central Database: 3.8.0001.0292<br /> Resource Central Sync Service: 3.8.0001.0292<br /> Resource Central Configuration Tool: 3.8.0001.0241<br /> Resource Central Digital Signage Service: 3.8.1.0241<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0065<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0065</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0, 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0</p>
<ul>
<li><strong> Could not upload custom made reports on some Internet Explorer configurations</strong><br /><span style="font-size: 8pt;">Fixed 48193:</span></li>
<li><strong> Better sensitivity for Time bar and width of resource column in ResourceFinder</strong><br /><span style="font-size: 8pt;">Fixed 48194, 49281:</span></li>
<li><strong> Order email did not take Consumed Quantity into account when calculating total</strong><br /><span style="font-size: 8pt;">Fixed 48234, 48383:</span></li>
<li><strong> Cantina report did not include multiple servings</strong><br /><span style="font-size: 8pt;">Fixed 48240, 52206:</span></li>
<li><strong> Improved migration from Resource Central 3.6 database</strong><br /><span style="font-size: 8pt;">Fixed 48384, 52245:</span></li>
<li><strong> Resource Central emails did translate to German</strong><br /><span style="font-size: 8pt;">Fixed 50384:</span></li>
<li><strong> Parameter Show.FooterText did not work</strong><br /><span style="font-size: 8pt;">Fixed 50387:</span></li>
<li><strong> When Service Provider open email from Resource Central, the user was directed to RC login screen</strong><br /><span style="font-size: 8pt;">Fixed 50440:</span></li>
<li><strong> Calculations in MyMeetings corrected</strong><br /><span style="font-size: 8pt;">Fixed 50549:</span></li>
<li><strong> The parameter Messages.Comments.Columns was not reflected into the Messages area in Resource Central</strong><br /><span style="font-size: 8pt;">Fixed 50569:</span></li>
<li><strong> Special chars &ldquo;.&rdquo;, &ldquo;_&rdquo; and &ldquo;-&ldquo; are now allowed in Item Group names</strong><br /><span style="font-size: 8pt;">Fixed 50585:</span></li>
<li><strong> Resource Central roles access control did not include a scroll bar</strong><br /><span style="font-size: 8pt;">Fixed 52224:</span></li>
<li><strong> Reopening an existing appointment in ResourceFinder removed check mark on selected resources</strong><br /><span style="font-size: 8pt;">Fixed 52244:</span></li>
<li><strong> Print order when .net Globalization set to Invariant Language produced wrong calculations</strong><br /><span style="font-size: 8pt;">Fixed 53136:</span></li>
<li><strong> Adding order to existing reservation produced wrong calculations</strong><br /><span style="font-size: 8pt;">Fixed 53196, 53358:</span></li>
<li><strong> Print order swapped day and month</strong><br /><span style="font-size: 8pt;">Fixed 55380, 55395:</span></li>
<li><strong> Could order catering although deadline was supposed to prevent ordering (case with resource and user in different time zones)</strong><br /><span style="font-size: 8pt;">Fixed 55426:</span></li>
<li><strong> ResourceFinder user names could not include &ldquo; &lsquo; &ldquo; when using Permissions</strong><br /><span style="font-size: 8pt;">Fixed 55553:</span></li>
<li><strong> Administrator Guide revision 39, Parameter Guide revision 3.38</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Add-in removed users from meeting request in special environments</strong><br /><span style="font-size: 8pt;">Fixed 50327:</span></li>
<li><strong> Add-in did not recognize orders in special environments</strong><br /><span style="font-size: 8pt;">Fixed 52210:</span></li>
</ul>
<p style="padding-left: 24px;">Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are compatible with this hotfix<br /> <a name="Version3.8.0001.0270"></a></p>
<h3><strong>Version 3.8.0001.0270 Hotfix 2 (October 23, 2015)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8 and 3.8 Hotfix 1.</p>
<p style="padding-left: 24px;">Version number overview:<br /> Outlook&reg; 2010, 2013 and 2016 32bit add-in: 3.14.0063<br /> Outlook&reg; 2010, 2013 and 2016 64bit add-in: 3.14.0063</p>
<ul>
<li><strong> Resource Central Outlook add-in now support Outlook&reg; 2016</strong><br /><span style="font-size: 8pt;">New 46542:</span></li>
</ul>
<p style="padding-left: 24px;">When you contact support to request the hotfix, you will receive a download link. For simplicity reasons the download will contain Resource Central version 3.8.0001.0270 Hotfix 1 as well as 3.8.0001.0270 Hotfix 2.<br /> <a name="Version3.8.0001.0270"></a></p>
<h3><strong>Version 3.8.0001.0270 Hotfix 1 (October 8, 2015)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.8.</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0001.0270<br /> Resource Central Database: 3.8.0001.0270<br /> Resource Central Sync Service: 3.8.0001.0270<br /> Resource Central Configuration Tool: 3.8.0001.0241<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0060<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0060</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0, 6.4.17.118, 6.4.17.133 &amp; 6.4.22.0</p>
<ul>
<li><strong> New standard reports: Cantina and Extra Services</strong><br /><span style="font-size: 8pt;">New 35069:</span></li>
<li><strong> Visual improvements of standard reports</strong><br /><span style="font-size: 8pt;">Fixed 39713, 39714, 40686:</span></li>
<li><strong> Missing text translations</strong><br /><span style="font-size: 8pt;">Fixed 40392, 42186, 43731, 45050:</span></li>
<li><strong> Parameter ResourceFinder.UncheckAttendee did not work</strong><br /><span style="font-size: 8pt;">Fixed 40657:</span></li>
<li><strong> Filter did not search recursively in sub trees</strong><br /><span style="font-size: 8pt;">Fixed 41013:</span></li>
<li><strong> Categories were not displayed when creating filters</strong><br /><span style="font-size: 8pt;">Fixed 42177:</span></li>
<li><strong> Resource Finder placed attendee in order form from previous unrelated session</strong><br /><span style="font-size: 8pt;">Fixed 42185:</span></li>
<li><strong> Forms did not support html tags</strong><br /><span style="font-size: 8pt;">Fixed 42189:</span></li>
<li><strong> Orders cancelled after deadline were not visible in Messages or in Orders</strong><br /><span style="font-size: 8pt;">Fixed 42323:</span></li>
<li><strong> Resource Central Signage Service Configuration did not work</strong><br /><span style="font-size: 8pt;">Fixed 44923:</span></li>
<li><strong> Synchronization service could lose connection to database</strong><br /><span style="font-size: 8pt;">Fixed 44969:</span></li>
<li><strong> Property values could not contain the apostrophe character</strong><br /><span style="font-size: 8pt;">Fixed 45005:</span></li>
<li><strong> Order form decimal point placed wrong in some backend/frontend setting mix</strong><br /><span style="font-size: 8pt;">Fixed 46297:</span></li>
<li><strong> Could not open order form in special backend/front language mix</strong><br /><span style="font-size: 8pt;">Fixed 46896:</span></li>
<li><strong> Could not create Lookup Values</strong><br /><span style="font-size: 8pt;">Fixed 46926:</span></li>
<li><strong> Administration Guide revision 37, Parameter Guide revision 3.35</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Guides are available in English language only</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> add-in: Attendees removed from the Outlook invitation in special Exchange environment</strong><br /><span style="font-size: 8pt;">Fixed 40684:</span></li>
<li><strong> add-in: Could not be deployed in system context</strong><br /><span style="font-size: 8pt;">Fixed 42176:</span></li>
<li><strong> Resource Central 3.8 add-in (revision 3.14.0058) can still work with the above two limitations</strong><br /><span style="font-size: 8pt;">Note:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.8.0001.0256"></a></p>
<h3><strong>Version 3.8.0001.0256 (August 19, 2015)</strong></h3>
<p style="padding-left: 24px;">Please see <span style="text-decoration: underline;"><a title="What's new in Resource Central version 3.8" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38">What's new in Resource Central version 3.8</a></span></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.6.; 3.7 and 3.7.10.</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.8.0001.0256<br /> Resource Central Database: 3.8.0001.0256<br /> Resource Central Sync Service: 3.8.0001.0256<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0058<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0058</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.3.31.0</p>
<ul>
<li><strong> Support for Chrome browser, support for Internet Explorer normal mode </strong><br /><span style="font-size: 8pt;">New 12450:</span></li>
<li><strong> Improved workflow in the Message section</strong><br /><span style="font-size: 8pt;">New 12635:</span></li>
<li><strong> Standard reports can be exported to PDF</strong><br /><span style="font-size: 8pt;">New 12760:</span></li>
<li><strong> ResourceFinder users can move reservation and order to another resource</strong><br /><span style="font-size: 8pt;">New 12781:</span></li>
<li><strong> Easy overview - where are properties and forms are used?</strong><br /><span style="font-size: 8pt;">New 12821, 12822:</span></li>
<li><strong> Activation and deactivation of items</strong><br /><span style="font-size: 8pt;">New 12827:</span></li>
<li><strong> RC configuration tool extended and improved</strong><br /><span style="font-size: 8pt;">New 13450, 28059, 28892, 28886 :</span></li>
<li><strong> Logs for web backend and synchronize service are stored in ProgramData folder</strong><br /><span style="font-size: 8pt;">New 16106:</span></li>
<li><strong> Form editor tool bars simplified</strong><br /><span style="font-size: 8pt;">New 16333:</span></li>
<li><strong> All prior hotfix and service release changes included</strong><br /><span style="font-size: 8pt;">New 19611:</span></li>
<li><strong> Visitor registration / Kiosk</strong><br /><span style="font-size: 8pt;">New 19781:</span></li>
<li><strong> add-in settings are stored in client PC configuration file instead of registry</strong><br /><span style="font-size: 8pt;">New 20419:</span></li>
<li><strong> Database cleaner adjusted</strong><br /><span style="font-size: 8pt;">New 21326:</span></li>
<li><strong> New standard report: Order (according to service provider role)</strong><br /><span style="font-size: 8pt;">New 35069:</span></li>
<li><strong> Could not move a reservation occurrence in a series to another resource</strong><br /><span style="font-size: 8pt;">Fixed 21310:</span></li>
<li><strong> Available resources feature did not respect permissions</strong><br /><span style="font-size: 8pt;">Fixed 28222:</span></li>
<li><strong> Support for Exchange/Office/Outlook 2007</strong><br /><span style="font-size: 8pt;">Removed 17378:</span></li>
<li><strong> Email windows service</strong><br /><span style="font-size: 8pt;">Removed 18344:</span></li>
<li><strong> Upgrade from Resource Central 3.0 and Resource Central 3.5</strong><br /><span style="font-size: 8pt;">Removed 19882:</span></li>
<li><strong> Standard reports Cantina and Extra Services</strong><br /><span style="font-size: 8pt;">Removed 39667:</span></li>
<li><strong> Support for Windows Server 2008</strong><br /><span style="font-size: 8pt;">Removed 40662:</span></li>
<li><strong> Installation Guide revision 31, Parameter Guide revision 3.33, User Guide revision 4</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Guides are available in English language only</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li>Custom made reports are not supported out of the box (will be supported in Service Release 1)</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0110"></a></p>
<h3><strong>Version 3.7.0010.0110 Hotfix 5 (July 6, 2015)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This Hotfix can be used to patch the following version of Resource Central: 3.7.10.0110 Service Release 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Outlook&reg; 2007 add-in: 3.14.0032<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0032</p>
<p style="padding-left: 24px;">&nbsp;</p>
<ul>
<li><strong> 32 bit add-in for Outlook 2007/2010/2013 temporarily showed duplicated outlook attendees </strong><br /><span style="font-size: 8pt;">Fixed 36719:</span></li>
</ul>
<p>&nbsp;</p>
<p style="padding-left: 24px;">When you contact support to request the hotfix, you will receive a download link. For simplicity reasons the download will contain Resource Central version 3.7.0010.0110 Service Release 2 as well as the Hotfix 5.<br /> <a name="Version3.7.0010.0110"></a></p>
<h3><strong>Version 3.7.0010.0110 Service Release 2 (June 10, 2015)</strong></h3>
<p style="padding-left: 24px;">The Service Release can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This Service Release can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2, 3.7.0010.0069 Hotfix 3, 3.7.0010.0070 Hotfix 4 and 3.7.0010.0092 Service Release 1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0110<br /> Resource Central Database: 3.7.0010.0110<br /> Resource Central Sync Service: 3.7.0010.0110<br /> Resource Central E-mail Service: 3.7.0010.0085<br /> Outlook&reg; 2007 add-in: 3.14.0030<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0030<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0030<br /> Compliant with RealTime Service version 6.1.17.0, 6.2.10.0, 6.2.10.902,6.3.23.0, 6.3.31.0 and 6.4.17.118 (Exchange on-premise)<br /> Compliant with RealTime Service version 6.2.10.902, 6.3.23.0, 6.3.31.0 and 6.4.17.118 (Exchange Online)<br /> Not compliant with earlier add-in versions</p>
<ul>
<li><strong> Simplified handling of Virtual Resources, Shared Orders and one-step ordering. Now applies to more Exchange environments (add-in).</strong><br /><span style="font-size: 8pt;">New 20782, 28524:</span></li>
<li><strong> Could not cancel or update an occurrence in Resource Finder (add-in)</strong><br /><span style="font-size: 8pt;">Fixed 14828, 15026, 33976:</span></li>
<li><strong> Resource Finders Available Resources did not respect permissions</strong><br /><span style="font-size: 8pt;">Fixed 28196:</span></li>
<li><strong> Order form radio button property was not restored correctly</strong><br /><span style="font-size: 8pt;">Fixed 28248, 33623:</span></li>
<li><strong> Long display names under Daily tasks / Overview section truncated</strong><br /><span style="font-size: 8pt;">Fixed 28289:</span></li>
<li><strong> German typing mistakes</strong><br /><span style="font-size: 8pt;">Fixed 28302:</span></li>
<li><strong> Time out issue when recreating huge relations table in RC back end </strong><br /><span style="font-size: 8pt;">Fixed 28559, 28567:</span></li>
<li><strong> Standard report performance improved in hybrid environments</strong><br /><span style="font-size: 8pt;">Fixed 28945:</span></li>
<li><strong> All custom reports under maintenance program migrated</strong><br /><span style="font-size: 8pt;">Fixed 28949:</span></li>
<li><strong> Should not be possible to remove host role</strong><br /><span style="font-size: 8pt;">Fixed 30448:</span></li>
<li><strong> Outlook direct mode could cause issues with dismissing reminders (add-in)</strong><br /><span style="font-size: 8pt;">Fixed 31764:</span></li>
<li><strong> Virtual resources not always included under Available Resources</strong><br /><span style="font-size: 8pt;">Fixed 33628:</span></li>
<li><strong> Could not open some MSG files from desktop (add-in)</strong><br /><span style="font-size: 8pt;">Fixed 33675:</span></li>
<li><strong> Administrator Guide revision 28, Parameter Guide revision 3.32</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0092"></a></p>
<h3><strong>Version 3.7.0010.0092 Service Release 1 (March 20, 2015)</strong></h3>
<p style="padding-left: 24px;">The Service Release can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This Service Release can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2, 3.7.0010.0069 Hotfix 3 and 3.7.0010.0070 Hotfix 4</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0092<br /> Resource Central Database: 3.7.0010.0092<br /> Resource Central Sync Service: 3.7.0010.0092<br /> Resource Central E-mail Service: 3.7.0010.0085<br /> Outlook&reg; 2007 add-in: 3.14.0022<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0022<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0022<br /> Compliant with RealTime Service version 6.1.17.0, 6.2.10.0, 6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange on-premise)<br /> Compliant with RealTime Service version 6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange Online)<br /> Compliant with add-in version 3.14.0020</p>
<ul>
<li><strong> Vertical RF scroll bar not visible when RF display many resources</strong><br /><span style="font-size: 8pt;">Fixed 17777:</span></li>
<li><strong> RF &ndash; Available Resources did not use &ldquo;Default location&rdquo;. This caused too many resources to appear as available</strong><br /><span style="font-size: 8pt;">Fixed 18385:</span></li>
<li><strong> Could not move single booking in a recurrence booking</strong><br /><span style="font-size: 8pt;">Fixed 19783:</span></li>
<li><strong> Rich Text editor could not save rich text changes for Virtual resource</strong><br /><span style="font-size: 8pt;">Fixed 20952:</span></li>
<li><strong> Mailbox unavailable &ndash; unable to relay (special case)</strong><br /><span style="font-size: 8pt;">Fixed 21267:</span></li>
<li><strong> Missing property captions in &ldquo;Changed reservation&rdquo; email</strong><br /><span style="font-size: 8pt;">Fixed 21313:</span></li>
<li><strong> RF standalone page could not update date</strong><br /><span style="font-size: 8pt;">Fixed 21329:</span></li>
<li><strong> Add-in. Could not handle bookings with newline carriage return in subject fiel</strong><br /><span style="font-size: 8pt;">Fixed 23055:</span></li>
<li><strong> Could not delete lookup value after enabling LookupValueDepartment parameter</strong><br /><span style="font-size: 8pt;">Fixed 26549:</span></li>
<li><strong> Administrator Guide updated (details about Cantina report)</strong><br /><span style="font-size: 8pt;">Fixed 26765:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0070"></a></p>
<h3><strong>Version 3.7.0010.0070 Hotfix 4 (January 30, 2015)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2 and 3.7.0010.0069 Hotfix 3</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0070<br /> Resource Central Database: 3.7.0010.0070<br /> Resource Central Sync Service: 3.7.0010.0058<br /> Resource Central E-mail Service: 3.7.0010.0070<br /> Outlook&reg; 2007 add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0020</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> RC Service account lock out</strong><br /><span style="font-size: 8pt;">Fixed 20383:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0069"></a></p>
<h3><strong>Version 3.7.0010.0069 Hotfix 3 (December 15, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1 and 3.7.0010.0035 Hotfix 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0069<br /> Resource Central Database: 3.7.0010.0069<br /> Resource Central Sync Service: 3.7.0010.0058<br /> Resource Central E-mail Service: 3.7.0010.0058<br /> Outlook&reg; 2007 add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0020<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0020</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> Shared Order Form feature supported</strong><br /><span style="font-size: 8pt;">New 15163:</span></li>
<li><strong> Modified workflow for orders with status "Confirmed" (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/300/0/kb128---behavior-of-order-status-and-consumed-quantities">KB 128</a></span>)</strong><br /><span style="font-size: 8pt;">New 15518:</span></li>
<li><strong> Removed link to New Resource Wizard</strong><br /><span style="font-size: 8pt;">New 15592:</span></li>
<li><strong> Shared Order Form User Guide</strong><br /><span style="font-size: 8pt;">New 16441:</span></li>
<li><strong> Logic of Consumed Quantity changed (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/300/0/kb128---behavior-of-order-status-and-consumed-quantities">KB 128</a></span>)</strong><br /><span style="font-size: 8pt;">New 17162:</span></li>
<li><strong> Updated Guides (US-English only)</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Issue when printing Reservations and Messages</strong><br /><span style="font-size: 8pt;">Fixed 14833:</span></li>
<li><strong> NoMailForReservationOlderThan parameter generated warning in event log</strong><br /><span style="font-size: 8pt;">Fixed 14834:</span></li>
<li><strong> Wrong Dutch translations </strong><br /><span style="font-size: 8pt;">Fixed 14835, 14839, 14840:</span></li>
<li><strong> Mouse over picture of resource is hidden behind the attendees overview</strong><br /><span style="font-size: 8pt;">Fixed 14838:</span></li>
<li><strong> Add-in changes</strong><br /><span style="font-size: 8pt;">Fixed 14848, 14849, 15273, 15467, 16048, 16862:</span></li>
<li><strong> Subject in Guest House email confirmation is now configurable by a parameter</strong><br /><span style="font-size: 8pt;">Fixed 15005:</span></li>
<li><strong> Resource notification message made configurable</strong><br /><span style="font-size: 8pt;">Fixed 15179:</span></li>
<li><strong> Characters truncating</strong><br /><span style="font-size: 8pt;">Fixed 15180:</span></li>
<li><strong> Detailed Utilization report slow on some client PCs</strong><br /><span style="font-size: 8pt;">Fixed 15301:</span></li>
<li><strong> Rearrange RC basic parameter layout </strong><br /><span style="font-size: 8pt;">Fixed 15420:</span></li>
<li><strong> French translation error</strong><br /><span style="font-size: 8pt;">Fixed 16009:</span></li>
<li><strong> Detailed utilization report did not respect resource opening hours</strong><br /><span style="font-size: 8pt;">Fixed 16334:</span></li>
<li><strong> Appointment time was displayed incorrectly in the Resource Finder for some time zones</strong><br /><span style="font-size: 8pt;">Fixed 16483:</span></li>
<li><strong> Missing scrollbar, when adding many roles to items</strong><br /><span style="font-size: 8pt;">Fixed 16910:</span></li>
<li><strong> AutoArrange parameter fixed to handle past order lines instead of future order lines</strong><br /><span style="font-size: 8pt;">Fixed 16984:</span></li>
<li><strong> Visitor preview too small</strong><br /><span style="font-size: 8pt;">Fixed 17136:</span></li>
<li><strong> The default badges now have same size</strong><br /><span style="font-size: 8pt;">Fixed 17137:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0035"></a></p>
<h3><strong>Version 3.7.0010.0035 Hotfix 2 (October 22, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033 and 3.7.0010.0034 Hotfix 1</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0035<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0035<br /> Resource Central E-mail Service: 3.7.0010.0035<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> Resource Central 3.7.0010.0034 Hotfix 1 installation did not always notify user about required access rights </strong><br /><span style="font-size: 8pt;">Fixed 14843:</span></li>
<li><strong> Cancellation email was blank when only properties were booked </strong><br /><span style="font-size: 8pt;">Fixed 15687:</span></li>
<li><strong> Recurrence issue in Outlook&reg; &amp; RessourceFinder when occurrences were before and after DST change </strong><br /><span style="font-size: 8pt;">Fixed 15895:</span></li>
<li><strong> Cancelled Order email did not contain the order information</strong><br /><span style="font-size: 8pt;">Fixed 16067:</span></li>
<li><strong> ReservationEmail.ShowDetail parameter was not working in Resource Central 3.7.0010.0034 Hotfix 1</strong><br /><span style="font-size: 8pt;">Fixed 16078:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0034"></a></p>
<h3><strong>Version 3.7.0010.0034 Hotfix 1 (August 20, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our <span style="text-decoration: underline;"><a title="Get in touch with the Add-On Products support team " href="http://www.add-on-support.com/support/index.php?">support</a></span>.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0010.0033</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0034<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0033 (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1">remark</a></span>)<br /> Resource Central E-mail Service: 3.7.0010.0033 (<span style="text-decoration: underline;"><a title="Knowledgebase" href="http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1">remark</a></span>)<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> Avoid RC emails for past reservations older than a certain date and year</strong><br /><span style="font-size: 8pt;">Fixed 13355:</span></li>
<li><strong> Showed AM/PM in one step ordering in RF</strong><br /><span style="font-size: 8pt;">Fixed 13377:</span></li>
<li><strong> Cast error on some client PCs when running the detailed utilization report</strong><br /><span style="font-size: 8pt;">Fixed 13381:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0010.0033"></a></p>
<h3><strong>Version 3.7.0010.0033 (June 30, 2014)</strong></h3>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003; 3.6.0002.0005; 3.6.0002.0006; 3.6.0002.0008; 3.7.0004.0005; 3.7.0004.0006; 3.7.0004.0008</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0010.0033<br /> Resource Central Database: 3.7.0010.0033<br /> Resource Central Sync Service: 3.7.0010.0033<br /> Resource Central E-mail Service: 3.7.0010.0033<br /> Outlook&reg; 2007 add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.14.0016<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.14.0016</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.1.14.0, 6.1.17.0, 6.2.10.0 and 6.2.10.902 (Exchange on-premise)</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.2.10.902 (Exchange Online)</p>
<ul>
<li><strong> Support for Office 365 Enterprise E3 </strong><br /><span style="font-size: 8pt;">New 5750:</span></li>
<li><strong> Visitor Module photo capturing and scanner support migrated to Windows 7 and Windows 8</strong><br /><span style="font-size: 8pt;">New 1135:</span></li>
<li><strong> Detailed Resource Utilization report</strong><br /><span style="font-size: 8pt;">New 3629:</span></li>
<li><strong> Access to Order Form in Resource Finder after re-opening existing reservation</strong><br /><span style="font-size: 8pt;">New 3647:</span></li>
<li><strong> Resource selection notification feature, so users can confirm/decline whether they possess certain skills</strong><br /><span style="font-size: 8pt;">New 4786:</span></li>
<li><strong> Default number of services is now controlled by a parameter</strong><br /><span style="font-size: 8pt;">New 4811:</span></li>
<li><strong> Attendee feature in Resource Finder</strong><br /><span style="font-size: 8pt;">New 5749:</span></li>
<li><strong> Discontinued support for Windows Server 2003, Exchange Server 2003, Outlook 2003 and SQL Server 2005</strong><br /><span style="font-size: 8pt;">New 6166:</span></li>
<li><strong> Email notification when deletion of past bookings is now controlled by a parameter</strong><br /><span style="font-size: 8pt;">New 8217:</span></li>
<li><strong> All Resource Central 3.6 Hotfix and Resource Central 3.7 Hotfix 1, 2 and 3 improvements migrated into the new release</strong><br /><span style="font-size: 8pt;">New 8487:</span></li>
<li><strong> Could not create more items with the same name</strong><br /><span style="font-size: 8pt;">Fixed 7462:</span></li>
<li><strong> Updated time zone data</strong><br /><span style="font-size: 8pt;">Fixed 7929:</span></li>
<li><strong> Improvements to the add-ins</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;">Release contains all bug fixes, updates and improvements from Resource Central 3.7 Hotfix 1, 2 and 3<br /> <a name="Version3.7.0004.0008"></a></p>
<h3><strong>Version 3.7.0004.0008 Hotfix 3 (May 12, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005; 3.7.0004.0005 hotfix 1 and 3.7.0004.0006 hotfix 2</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0004.0008<br /> Resource Central Database: 3.7.0004.0008<br /> Resource Central Sync Service: 3.7.0004.0005<br /> Resource Central E-mail Service: 3.7.0004.0005<br /> Outlook&reg; 2007 add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0004</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<ul>
<li><strong> Text corrections</strong><br /><span style="font-size: 8pt;">Fixed 7183:</span></li>
<li><strong> Installer and database upgrade issues</strong><br /><span style="font-size: 8pt;">Fixed 7319, 7368, 7578:</span></li>
<li><strong> Support for apostrophe in SMTP addresses</strong><br /><span style="font-size: 8pt;">Fixed 7367:</span></li>
<li><strong> Backend menu does not follow user permissions</strong><br /><span style="font-size: 8pt;">Fixed 7515:</span></li>
<li><strong> Regions visible when shared order form is not enabled</strong><br /><span style="font-size: 8pt;">Fixed 7647:</span></li>
<li><strong> Issue booking across time zone could cause system to deny adding order due to deadline period</strong><br /><span style="font-size: 8pt;">Fixed 7677:</span></li>
<li><strong> Special character in Group Name not allowed</strong><br /><span style="font-size: 8pt;">Fixed 8029:</span></li>
<li><strong> Standardize and optimize SQL connection to improve performance</strong><br /><span style="font-size: 8pt;">Fixed 8099:</span></li>
<li><strong> Moving reservation did not move service time correspondingly</strong><br /><span style="font-size: 8pt;">Fixed 8117:</span></li>
<li><strong> Organizer missing Outlook Scheduling Assistant on special client PCs after using Resource Finder</strong><br /><span style="font-size: 8pt;">Fixed 8184:</span></li>
<li><strong> Could not add room names with certain special chars in room name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong><br /><span style="font-size: 8pt;">Fixed 8532:</span></li>
<li><strong> When reordering an item, it appeared two times in the order</strong><br /><span style="font-size: 8pt;">Fixed 8557:</span></li>
<li><strong> Support of Windows Authentication</strong><br /><span style="font-size: 8pt;">Fixed 8590:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes and updates from previous hotfixes of version 3.7.x.<br /> <a name="Version3.7.0004.0006"></a></p>
<h3><strong>Version 3.7.0004.0006 Hotfix 2 (March 6, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005 and 3.7 hotfix 1</p>
<p style="padding-left: 24px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0004.0006<br /> Resource Central Database: 3.7.0004.0006<br /> Outlook&reg; 2003 add-in: 3.10.0004<br /> Outlook&reg; 2007 add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0004<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0004</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<ul>
<li><strong> Support for the upcoming ResourceBooking Web App</strong><br /><span style="font-size: 8pt;">New 4702:</span></li>
<li><strong> Parameter Guide updated</strong><br /><span style="font-size: 8pt;">New 6246:</span></li>
<li><strong> ResourceFinder performance improvement</strong><br /><span style="font-size: 8pt;">Fixed 2147, 2961, 3211:</span></li>
<li><strong> Missing free/busy information in scheduling assistant on a very few clients</strong><br /><span style="font-size: 8pt;">Fixed 3195:</span></li>
<li><strong> Price list report not available after upgrade</strong><br /><span style="font-size: 8pt;">Fixed 3561:</span></li>
<li><strong> Script error on special Outlook 2007 clients</strong><br /><span style="font-size: 8pt;">Fixed 4806:</span></li>
<li><strong> Japanese characters on Items and Groups</strong><br /><span style="font-size: 8pt;">Fixed 4833:</span></li>
<li><strong> Special characters on Group Name in items </strong><br /><span style="font-size: 8pt;">Fixed 5387:</span></li>
<li><strong> VR_ArrivalDate property reintroduced</strong><br /><span style="font-size: 8pt;">Fixed 6027:</span></li>
<li><strong> RC response E-mail should contain Resource display name </strong><br /><span style="font-size: 8pt;">Fixed 6028:</span></li>
<li><strong> Master record of recurring appointment was shown in Resource Finder</strong><br /><span style="font-size: 8pt;">Fixed 6217:</span></li>
<li><strong> Different time zones for server and client could lead to not being able to book</strong><br /><span style="font-size: 8pt;">Fixed 6230:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes and updates from previous hotfixes of version 3.7.x.<br /> <a name="Version3.7.0004.0005"></a></p>
<h3><strong>Version 3.7.0004.0005 Hotfix 1 (January 21, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.7.0004.0005</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0004.0005<br /> Outlook&reg; 2003 add-in: 3.10.0003<br /> Outlook&reg; 2007 add-in: 3.10.0003<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0003<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0003</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<ul>
<li><strong> Our Outlook&reg; Add-in&rsquo;s now supports other than the English revision of Windows</strong><br /><span style="font-size: 8pt;">Fixed 4119:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.7.0004.0005"></a></p>
<h3><strong>Version 3.7.0004.0005 (November 27, 2013)</strong></h3>
<p style="padding-left: 24px;"><strong>Note: Version 3.7.0004.0005 is released for clients who use an English revision of the Windows operating system. Hotfix 1 for Resource Central version 3.7 will support other languages. </strong></p>
<p style="padding-left: 24px;">This version can upgrade the following versions of Resource Central: 3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.7.0004.0005<br /> Outlook&reg; 2003 add-in: 3.10.0002<br /> Outlook&reg; 2007 add-in: 3.10.0002<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.10.0002<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.10.0002</p>
<p style="padding-left: 24px;">Customers running RC 3.0.x or RC 3.5x must upgrade the add-ins<br /> Customers running RC 3.6 is recommended to consult Add-On Products Support before upgrading add-ins</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and 6.1.17.0</p>
<ul>
<li><strong> One step ordering for virtual resources</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Additional Italian language and improvements for other languages</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Support for Outlook&reg; delegate functionality</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Improved order form editor</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Rearranged VR creation form</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Search order number</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> New standard report: Item Price List</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Invalid License/License expired message shown in e-mails</strong><br /><span style="font-size: 8pt;">Fixed 758:</span></li>
<li><strong> Booking a light resource, wrongly warning messages when booking a light resource has been corrected</strong><br /><span style="font-size: 8pt;">Fixed 761:</span></li>
<li><strong> Various minor problems have been fixed</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.6.0002.0009"></a></p>
<h3><strong>Version 3.6.0002.0009 Hotfix 8 (May 21, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003, 3.6.0002.0005, 3.6.0002.0006 and 3.6.0002.0008</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0009<br /> Resource Central Database: 3.6.0002.0009<br /> Resource Central Sync Service: 3.6.0002.0008<br /> Resource Central E-mail Service: 3.6.0002.0008<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> When reordering an item, it appeared two times in the order</strong><br /><span style="font-size: 8pt;">Fixed 8557:</span></li>
<li><strong> Support of Windows Authentication</strong><br /><span style="font-size: 8pt;">Fixed 8590:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0008"></a></p>
<h3><strong>Version 3.6.0002.0008 Hotfix 7 (April 11, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003, 3.6.0002.0005 and 3.6.0002.0006</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0008<br /> Resource Central Database: 3.6.0002.0008<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Now possible to stop E-mails flow on cancelled events in the past</strong><br /><span style="font-size: 8pt;">New 5743:</span></li>
<li><strong> Performance improvement in load of &ldquo;reply order&rdquo; under a Message</strong><br /><span style="font-size: 8pt;">Fix 3471:</span></li>
<li><strong> Orders on moved or deleted reservations can now be changed</strong><br /><span style="font-size: 8pt;">Fix 3564; 3605:</span></li>
<li><strong> Deleted recurring appointment where wrongly shown in Resource Finder</strong><br /><span style="font-size: 8pt;">Fix 4805:</span></li>
<li><strong> Special characters in Group name in Items</strong><br /><span style="font-size: 8pt;">Fix 4833; 5387; 6319; 6320:</span></li>
<li><strong> Script error in Resource Finder for Outlook&reg; 2007</strong><br /><span style="font-size: 8pt;">Fix 4846; 6318:</span></li>
<li><strong> Badges where not saved, when width or length have decimal values</strong><br /><span style="font-size: 8pt;">Fix 5390:</span></li>
<li><strong> Value for properties that include carriage return did not look nice on E-mails</strong><br /><span style="font-size: 8pt;">Fix 5751:</span></li>
<li><strong> Standard Bookings report not able to handle multi-day reservations.</strong><br /><span style="font-size: 8pt;">Fix 6129:</span></li>
<li><strong> SQL job task RC_AOD_DeletePriorBooking fails due to erroneous date time format</strong><br /><span style="font-size: 8pt;">Fix 6229:</span></li>
<li><strong> Not able to book from Resource Finder if time zone on server is different </strong><br /><span style="font-size: 8pt;">Fix 6230; 6314:</span></li>
<li><strong> Error when typing ' in order form</strong><br /><span style="font-size: 8pt;">Fix 6947:</span></li>
<li><strong> Newfoundland time zone information has been updated</strong><br /><span style="font-size: 8pt;">Fix 6968:</span></li>
<li><strong> Apostrophe in resource E-mail address now supported</strong><br /><span style="font-size: 8pt;">Fix 7332:</span></li>
<li><strong> Backend menu does not follow user permissions</strong><br /><span style="font-size: 8pt;">Fix 7566:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0006"></a></p>
<h3><strong>Version 3.6.0002.0006 Hotfix 6 (January 20, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003 and 3.6.0002.0005</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0006<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Extra ID fields on items can now accept all kind of values not only numeric.</strong><br /><span style="font-size: 8pt;">Fixed 4693:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0005"></a></p>
<h3><strong>Version 3.6.0002.0005 Hotfix 5 (January 2, 2014)</strong></h3>
<p style="padding-left: 24px;">The Hotfix can only be obtained by contacting our support.</p>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0005<br /> Outlook&reg; 2003 add-in: 3.09.0018<br /> Outlook&reg; 2007 add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0018<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0018</p>
<p style="padding-left: 24px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> White screen is seen when RF has been loaded.</strong><br /><span style="font-size: 8pt;">Fixed 2147:</span></li>
<li><strong> Processing indicator is added when user press Reply button under Message view.</strong><br /><span style="font-size: 8pt;">Fixed 2869:</span></li>
<li><strong> Load time for ResourceFinder has been improved</strong><br /><span style="font-size: 8pt;">Fixed 2961:</span></li>
<li><strong> Authenticate window suddenly pop up when using ResourceFinder</strong><br /><span style="font-size: 8pt;">Fixed 3195:</span></li>
<li><strong> Missing free/busy information in Scheduling Assistant of Outlook&reg; window</strong><br /><span style="font-size: 8pt;">Fixed 3195:</span></li>
<li><strong> &ldquo;All Field&rdquo; combobox is shown in Outlook&reg; appointment window when ResourceFinder button is clicked</strong><br /><span style="font-size: 8pt;">Fixed 3211:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0002.0003"></a></p>
<h3><strong>Version 3.6.0002.0003 Hotfix 4 (October 21, 2013)</strong></h3>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017; 3.6.0001.0018 and 3.6.0001.0019</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0002.0003<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Daily Tasks =&gt; Visitors =&gt; Print All Badges doesn't work</strong><br /><span style="font-size: 8pt;">Fixed 1301:</span></li>
<li><strong> Loading issue in Messages view</strong><br /><span style="font-size: 8pt;">Fixed 1825:</span></li>
<li><strong> Mails not send from visitor module</strong><br /><span style="font-size: 8pt;">Fixed 2339:</span></li>
<li><strong> Reduce the error of caching script files at client machine when doing the upgrade of RC backend</strong><br /><span style="font-size: 8pt;">Fixed 2708:</span></li>
<li><strong> Issue with order status</strong><br /><span style="font-size: 8pt;">Fixed 2959; 2960; 2964:</span></li>
<li><strong> Sometime DB error screen appear when Service Provider send reply for an Order</strong><br /><span style="font-size: 8pt;">Fixed 3041:</span></li>
<li><strong> Date marked as Bold in "Daily Tasks -&gt; Message" although there was no message in that day</strong><br /><span style="font-size: 8pt;">Fixed 3049:</span></li>
<li><strong> Message/Order view display incorrect records</strong><br /><span style="font-size: 8pt;">Fixed 3190:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0019"></a></p>
<h3><strong>Version 3.6.0001.0019 Hotfix 3 (September 16, 2013)</strong></h3>
<p style="padding-left: 24px;">This hotfix can be used to patch the following versions of Resource Central: 3.6.0001.0017 and 3.6.0001.0018</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0001.0019<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Backend, Location: sub location must have Extra ID1 field as the root location</strong><br /><span style="font-size: 8pt;">Fixed 1571:</span></li>
<li><strong> Time zone issue in visitor module</strong><br /><span style="font-size: 8pt;">Fixed 2275; 2180:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0018"></a></p>
<h3><strong>Version 3.6.0001.0018 Hotfix 2 (August 13, 2013)</strong></h3>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.6.0001.0017</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0001.0018<br /> Outlook&reg; 2003 add-in: 3.09.0017<br /> Outlook&reg; 2007 add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0017<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0017</p>
<p style="padding-left: 24px;">Note: New Outlook&reg; add-in provided as a part of this hotfix</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Resource Central Outlook&reg; add-in, Installation package check for Outlook&reg; version</strong><br /><span style="font-size: 8pt;">Fixed 1443:</span></li>
<li><strong> Duplicated Resource Central Outlook&reg; add-in entry in Remove/Uninstall Program</strong><br /><span style="font-size: 8pt;">Fixed 1724:</span></li>
<li><strong> Check marks not shown in RF (RC 3.6)</strong><br /><span style="font-size: 8pt;">Fixed 1775; 1596:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0018"></a></p>
<h3><strong>Version 3.6.0001.0018 Hotfix 1 (June 12, 2013)</strong></h3>
<p style="padding-left: 24px;">This hotfix can be used to patch the following version of Resource Central: 3.6.0001.0017</p>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0001.0018</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Check marks not shown in RF (RC 3.6)</strong><br /><span style="font-size: 8pt;">Fixed 1506:</span></li>
<li><strong> Add-in does not show locations/categories in the order they are presented in the backend.</strong><br /><span style="font-size: 8pt;">Fixed 1635:</span></li>
<li><strong> Location Tree sorting changes are not updated in Resourcefinder</strong><br /><span style="font-size: 8pt;">Fixed 1636:</span></li>
</ul>
<p style="padding-left: 24px;">Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.<br /> <a name="Version3.6.0001.0017"></a></p>
<h3><strong>Version 3.6.0001.0017 (May 29, 2013)</strong></h3>
<p style="padding-left: 24px;">Version number overview:<br /> Resource Central: 3.6.0001.0017<br /> Outlook&reg; 2003 add-in: 3.09.0013<br /> Outlook&reg; 2007 add-in: 3.09.0013<br /> Outlook&reg; 2010 and 2013 32bit add-in: 3.09.0013<br /> Outlook&reg; 2010 and 2013 64bit add-in: 3.09.0013<br /> Installation Guide : 3.11<br /> User Guide : 3.03</p>
<p style="padding-left: 24px;">Note: New Outlook&reg; add-in provided as a part of the release</p>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.00.00.45; 6.0.59.2</p>
<ul>
<li><strong> Support for Exchange Server 2013</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Support for Outlook&reg; 2013</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Support for Windows Server 2012</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Restructured Installation Guide</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Custom filters are now working for sub categories</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Outlook&reg; address field was in special cases populated with wrong resource E-mail addresses</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Uncheck location in Resource Finder showed all resources</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Improved transport of E-mail addresses between ResourceFinder and Outlook&reg;</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.5.0008.0000"></a></p>
<h3><strong>Version 3.5.0008.0000 (January 8, 2013)</strong></h3>
<p style="padding-left: 24px;">Compliant with RealTime Service version 6.0.0.38; 6.0.0.43 and 6.0.0.45</p>
<ul>
<li><strong> Initial release of version 3.5</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> New style for standard reports</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Semiautomatic migration from RC 3.0</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Supports bookings in shared calendars</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Integrates with RealTime Server 6 for integration with Exchange</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Supports 13 languages (English (US), Danish, Dutch, German, French, Swedish, Chinese, Spanish, Japanese, Portuguese, Russian, Korean, Finnish)</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Improved performance</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Improved stability and support for larger and more complex Microsoft environments</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Improved handling of recurring bookings</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li>Support for running ResourceFinder in Simple mode has been dereleased</li>
<li>Support for Exchange Server 2007, 2010</li>
<li>Support for SQL Server 2005, 2008, and 2012</li>
<li>Support for Outlook&reg; 2003, 2007, 2010</li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2012.0120"></a></p>
<h3><strong>Version 3.0.2012.0120 (July 27, 2011)</strong></h3>
<p style="padding-left: 24px;">Version number overview:<br /> Internet information Server: 3.0.2012.0120<br /> Exchange Server 2003: 3.0.2006.0000<br /> Exchange Server 2007 &amp; 2010: 3.0.3000.0260<br /> Outlook&reg; 2003: 3.0.2035<br /> Outlook&reg; 2007: 3.0.2060<br /> Outlook&reg; 2010 32bit: 3.0.3035<br /> Outlook&reg; 2010 64bit: 3.0.4060<br /> OWA 2007 sp3R3: 2007 SP3 R3<br /> OWA 2010 sp1r3: 2010 SP1 R3<br /> Installation Guide : 1.13<br /> User Guide : 1.4</p>
<ul>
<li><strong> Support for Internet Explorer ver. 9</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> OWA integration is supporting Exchange Server 2007 Service pack 3 R3 and Exchange Server 2010 service pack 1 R3</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Ariadne (Modulex) XML export - support for the Groupevent tag (see parameter ModuleXGroupEvent)</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Core parameter pre setup when doing a new installation</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Possible to Resize Outlook&reg; add-in windows, MyMeeting and ResourceFinder</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Warning messages when no orders have been entered (see parameter ResourceFinder.MsgForNoOrder)</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Exchange Server Integration for Exchange server 2007 and 2010 was updated to fix issues that could cause the system to stop responding</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Import tool has been updated due to issue with missing meeting in some special cases</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Virtual Resources - issue with virtual resources not all child look occupied when a virtual resources has been booked</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Virtual Resources - issue with wrong or no order form was provided to the organizer</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Lookup values &amp; E-mail not working correctly</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Using Exchange Event Sinks could cause an out-of-sync when cancelling a meeting</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> ResourceFinder corrected an issue when reopening an existing meeting</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Import utility - Cleanup Resource Calendar for cancelled/deleted meetings has been removed</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Some issues with placing orders on non working days have been corrected</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Disable Active Directory search with parameter</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Disable button Send Order after pressing the Send button in some cases it could cause the system to send the order twice.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Save Resize resource name column for the next open on ResourceFinder</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Adding version numbering to Outlook&reg; add-in</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Time Zone rules updated </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2012.0035"></a></p>
<h3><strong>Version 3.0.2012.0035 (May 1, 2011)</strong></h3>
<ul>
<li><strong> Quote popup, missing English translations</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Attendees function in ResourceFinder</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> RC Exchange integration could in some special cases loose connection to the Client Access Server. &nbsp;</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2012.0015"></a></p>
<h3><strong>Version 3.0.2012.0015 (April 1, 2011)</strong></h3>
<ul>
<li><strong> ResourceFinder Loading errors</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Issue with changing resources (the original room is still there even though you have changed rooms)</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Synchronize: missing appointment</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Using webservice for Exchange Server 2007 - not able to book directly into the recourse calendar</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Security when sending information to the Internet, it might be possible for others to see that information</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Wrong registry path for Identity on Webserver in window 64bits</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Reservations doesn't uphold the "Buffer time end" mark.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Database connection max pool size was reached</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Error in client 3.0.3009</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Duplicate meetings+mails when book new Reservation</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> RC Exchange Integration using Exchange Webservices could stop.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Issue showing "cannot bind to appointment" in the event log</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Issue with SQL 2008 German edition</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Database not created properly</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Multiple order lines</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Problem with the function &rdquo;Deadline for catering&rdquo; in connection with movement of meetings</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Reminder E-mail layout look strange</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Getting reminder E-mail on deleted meetings</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Long description in a property creates wrong display in the received order confirmation.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Parameter ResourceFinder.ShowAttendees - Not working</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Missing orders and messages i RC view.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Error when starting Outlook&reg;</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Virtual resource, lack of checking message for virtual resource</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> ResourceFinder double names - Outlook&reg; 2010</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Modulex services automatically starting when upgrading</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Not display property value in My Meeting with custom html form</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Item price is set to 0 if parameter Item.Price=1</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Wrong Assignment when change item's role</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Installation issues</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Problems with updating meetings</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Access permission issue </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2007.0020"></a></p>
<h3><strong>Version 3.0.2007.0020 (October 12, 2010)</strong></h3>
<ul>
<li><strong> Support for Exchange Server 2010.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Quota feature with items in order.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Modulex configuration editor now allows to define passive or active mode.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Badge design - now able to add fields like Arrival date, Arrival time and Reservation Name on the badge.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Deadline for changing orders was in some situation not respected.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Checkmark for selected resource issue when updating exist appointment.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Permission calculator not working correctly when UAC is enabled on server.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Password is now encrypted on windows 2008.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Text on order form is now correctly left aligned.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> I cases where Attendees on order form was not used, it could provoke a system error.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Not possible to change timeslot for an existing meeting by using ResourceFinder.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Blank ResourceFinder page after upgrading.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> ResourceCentralOverview.aspx in some situations was shown as empty.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Person/Role relations incorrect after upgrade.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> French and Dutch translation issue.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Default location issue resolved, some situations it was not possible to set default locations.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Booking virtual resource issue.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Favorite function in ResourceFinder has been solved. </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2006.0055"></a></p>
<h3><strong>Version 3.0.2006.0055 (April 26, 2010)</strong></h3>
<ul>
<li><strong> Using MSMQ approach for Exchange Server 2003/2007 to improve stability</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Start and End time modification inside ResourceFinder work after the same rules as Outlook&reg; does</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Checkbox on resources in ResourceFinder when editing an existing meeting.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> An option within the upgrade installer for Exchange to insert IP address of Web Server, thereby avoiding to manually inserting it into the txt file.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Automatic insertion of the Application Root Directory</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Possibility for the installer to verify that required MSMQ is in place prior to the actual install.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Improved logging for traceability throughout the application.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Assignment calculation. We support the nested parent-child hierarchy.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Improved performance when logging into the backend of the application</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Improved performance in ResourceFinder</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Favorite function for order formulas to remember specific user values (as accounting numbers)</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Issue when trying to drag the End time to another timeslot</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Checkbox on resource when drag time slot in Resource Finder (error is in IE7)</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Invisible date picker (error in IE7)</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Add resource to My Favorite issue.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Multi-languages for Add to My Favorite context menu</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Swedish translation error</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Message box text said [Object] when changing language removed</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Open others My Meetings feature</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Issue about deleting meetings and orders in deadline line period</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Issue sorting locations and resources alphabetically</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Error Could not find a part of the path 'C:\Program Files (x86)\Add-On Products\ResourceCentral\key.key'</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Order id is visible in the cancellation E-mail that is sent when deleting a meeting.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Light resources by default do not send any E-mails when booking.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Sometimes Shortcut menu does not close probably after displaying.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Error when trying to set default location inside ResourceFinder. </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.2004.00"></a></p>
<h3><strong>Version 3.0.2004.00 (January 7, 2010)</strong></h3>
<ul>
<li><strong> Now possible to select start and en time by dragging inside the grid view in ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Now possible to show only selected resources in the grid view inside ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Now possible to show available resources only inside ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> ResourceFinder will highlight rooms if there are bookings in the selected grid view.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Now possible to select up to a week in the date chooser inside Resource Finder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Now possible to send E-mail to a reservation owner directly from inside ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Now possible to select multiple categories from within ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Non Modal ResourceFinder Window. Meaning window does no longer lock, and one can navigate back to Outlook&reg; without closing ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Now possible to control the layout of ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> The system can create a temporary booking.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Increased performance when using ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Script error when using &ldquo;&amp;&rdquo; in the location tree</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Script error when saving standard location.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> In certain situations one could trigger multiple Resource Finder tabs to be loaded. </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.1067.00"></a></p>
<h3><strong>Version 3.0.1067.00 (August 26, 2009)</strong></h3>
<ul>
<li><strong> Users can now get more information about reservations, especially in regards to what has changed in orders, and cancelled E-mails.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> OWA integration updated to work with the latest Rollup 9 for Exchange 2007.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Better rendering of the time scale header in Resource Finder.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Better performance within the relations section of Resource Central.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> A better performance experience when using Resource Finder.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Edit time an occurrence of a recurring appointment issue.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Add-In installer issues.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Load Xml error issue in Mymeeting and Resource Finder.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Script error when clicking on Run on the Search and Filter function.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Remove message about time zone in back end.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> The headline and time in RF show the time as format according to the local windows client.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> The vertical line alignment inside RF where not correct in Resource list and Attendees list.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Open RF in many Appointment forms issue.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Wrong display reservations last more than 3 days issue.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Load XML error with &amp; character in subject of Appointment.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Duplicate Organizer names in the reservation&rsquo;s tooltip.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Memory leak for Outlook&reg;/Resource Finder resolved.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> It&rsquo;s no longer possible to get a mouse over on detail section. </strong><br /><span style="font-size: 8pt;">Changed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.1066.00"></a></p>
<h3><strong>Version 3.0.1066.00 (April 14, 2009)</strong></h3>
<ul>
<li><strong> Organizer will now be shown in the tooltip inside the ResourceFinder</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Modulex data is now retained when upgrading Resource Central.</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Outlook&reg; shutdowns unexpectedly if you uncheck ResourceFinder inside the Com+ inside trust center.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Getting warning for time zone conversion even after setting &ldquo;initialize &hellip;.&rdquo;</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Virtual resource and Auto Accept Agent Is now working.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Resource Finder producing a script error in some situations</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> When you access RF the first time and use the option to show attendees, alias is used instead of using the full display name.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> If one clicks send multiple times in an order form, then you will end up with multiple order E-mails and multiple orders in the backend. No flood control&hellip;</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Scrolling in RF: Details are not shown though there is more information.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Several translation issues have been resolved.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Selection of resources in ResourceFinder will take a long time in some cases where recurring meetings are being booked..</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Date/Time Issue if web server time format is different (Identified at Dubai Client Environment).</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Date issue on 28, 29, 30, 31st of Month.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Attendee data not showing up if it contains Capital word</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Exchange: Admin utility was showing 2000/2003 in tab heading though we don't support 2000 any more.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> No prompt after configuring Sync utility as a job.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Permission calculation performance improvement.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Today checkbox on Synch Utility for selecting current date.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Running certain windows on Exchange server &ldquo;synchronizer and permission calculator etc.. &ldquo; makes it look like the application is frozen. </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.1051.00"></a></p>
<h3><strong>Version 3.0.1051.00 (February 20, 2009)</strong></h3>
<ul>
<li><strong> The date picker would, in some very rare cases, show incorrect calendar data on the Outlook&reg; meeting request form</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Missing translations and misspelled text have been updated </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.1050.00"></a></p>
<h3><strong>Version 3.0.1050.00 (January 28, 2009)</strong></h3>
<ul>
<li><strong> ResourceFinder can be exposed as a read only Web Page</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Invited attendees free/busy information can be presented in the ResourceFinder view</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Possible to replace the &lsquo;Send order' button &lsquo;Right&rsquo;, &lsquo;Center&rsquo; or &lsquo;Left&rsquo;</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Bar code ID visible in the list view of the visitor module of Resource Central</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Possible to reduced the value of the location value in Outlook&reg; Appointment items, to show only the resource name and skipping the location tree information</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Possible to remove Footer information in e-mails send from Resource Central</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> 'Outlook&reg;&rsquo; button in ResourceFinder renamed to &lsquo;Save and Close'</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Possible to select Resources in different locations or different categories using ResourceFinder</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Change in the message for Resource Finder Outlook&reg; add-in compatibility with Web Version</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Modulex conflict removal</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Rights of Logon as Service Change</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Microsoft Windows Server 2008 Support</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Microsoft SQL Server 2008 Support</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Retaining newline in Comments</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Web Setup will upgrade Database, if required.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Both Web and Exchange setups will require base versions to be installed already at the system</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Resource Central Outlook&reg; add in style entry will be saved in Local machine Key</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Removal of "Application Name" in Add in Configuration</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Badge Update Issue</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Date issue when using Outlook&reg; &amp; ResourceFinder</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> XML error in ResourceFinder</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Date format Issue at ResourceFinder &amp; One Step Order</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Permission calculation either Exchange is running on &ldquo;HTTP&rdquo; or &ldquo;HTTPS&rdquo;.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Permission calculation if resource has &ldquo; &rsquo; &rdquo; character in its E-mail. e.g. Brain&rsquo;ONeil@domain.com.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Issue in One Step Ordering functionality with different Time Zone Combinations.(Recurring and Normal Reservations)</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Login Screen Issue in Resource Central Add-in 2007.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Error when using Lookup Values</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Outlook&reg; Prompt if user open Meeting for update</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Column resizing inside ResourceFinder</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Image adjustment at ResourceFinder when user points mouse over the button</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Time zone issue in ResourceFinder &amp; MyMeeting </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version3.0.0000"></a></p>
<h3><strong>Version 3.0.0000 (October 3, 2008)</strong></h3>
<ul>
<li><strong> Microsoft windows server certified.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> One Stop ordering. It is now possible to create an order for extra services from within Resource Finder at the same moment that you are booking the resources.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> ResourceFinder and My Meetings have got a new user interface.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Possibility to integrate the Microsoft Reporting Services into the system.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Favorites list in Resource Finder. </strong><br /><span style="font-size: 8pt;">New:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.3.2006"></a></p>
<h3><strong>Version 2.3.2006 (June 23, 2008)</strong></h3>
<ul>
<li><strong> Stop Order placement for Organizer if deadline has passed.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Location column to be displayed at Resources Summary screen.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Visitor data automatic filling, If know by the system.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> The Total Number of servings is displayed in the end of the report &ldquo;Items in orders report&rdquo;</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Caption of different overviews now includes the selected date.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Enhancement of Queries. Daily Tasks-&gt;Messages, Orders &amp; Reservations summary screens. That will improve the performance of the backend interface.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Default Location Tree expands at Resource Finder.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Meeting Subject Update acknowledgment to be sent.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Resource Utilization report change.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Visitor overview will always display the visitors belonging to all of the respective child nodes.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> IIS and Exchange Installers are installed for ALL USERS.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Print All Orders, the last empty page is removed.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Errors from the SQL server, "datetime in SQL Server is represented/interpreted as a string according to the format which is mdy as a default for the English SQL server". </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.3.2005"></a></p>
<h3><strong>Version 2.3.2005 (May 7, 2008)</strong></h3>
<ul>
<li><strong> Possibly to group order items into different groups (Breakfast, Lunch, and more) when doing the ordering</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> 'Confirm All' functionality maintain the order flow</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> 'Total orders' in Items in order report</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> 'Last Updates' in printing orders</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Issue of Registration, manually and from the Web</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Multiple Instance problem, launching of the Outlook&reg; from within MS Word and New Appointment window save message</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Changes and improvements in Sync Tool</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Item Resource Association update</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Unable to save the record of an already created virtual resource</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Order E-mails are not being sent as per Virtual Resource orders</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> 'RCMeeting' text in OWA created appointments</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Clearing of the Location field when saving configurations for the resource after un-registering</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Missing &lsquo;ResourceLocation&rsquo; column while upgrading from 2.2.2008 onwards</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Sorting problem with the created Locations at a level</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Single Instance change in a Recurring Series</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> New style for the Page Navigation Links at Resource Finder</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Select/De-select All buttons in the backend of the application</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Orders summary screen performance optimization</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Performance when running SQL 2000 </strong><br /><span style="font-size: 8pt;">Improved:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.3.2001"></a></p>
<h3><strong>Version 2.3.2001 (February 1, 2008)</strong></h3>
<ul>
<li><strong> Introduction of non working days</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Add-in to OWA for Exchange 2007 SP1 only</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Support of two languages</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Performance issue for Summary Screens</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Ignore E-mail Functionality Change </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.3.1000"></a></p>
<h3><strong>Version 2.3.1000 (October 5, 2007)</strong></h3>
<ul>
<li><strong> compatibility with Microsoft Exchange Server 2007</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Compatibility with .NET 2.0</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Deactivation of mail to Organizer. The system is now able to control if the response from the different roles should result in a mail to the organizer.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Subject field on orders. A line with the subject of the appointment added to each order.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> New Columns in Order view. Two new columns have been added in the order view. The first is 'Created'. It is displayed with date and time of creation of the order. The Second column shows 'Number of Persons'. It relates to a property that the customer has created and is a help to Catering, so they can see how many will attend the meeting.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Tooltips on Items. When user order items, a the description of the item are show as a tooltips.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Default location can now be selected in the Resource Finder</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Setup for Controlling deadline for Catering and Extra Services</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Support for Multiple Day Booking</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Modulex integration is now changed to be a Windows services.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Conversion of Import Utility to Import/Synchronizing Utility</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Making "Paging" Default Functionality on RF. Default value will be 40.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Making Virtual Resource Functionality Parametric. If user wants to use VR functionality then the system needs a parameter.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Using the auto arrange, now possible to select the new order line status</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Print All functionality on Orders view.</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Recurring meetings functionality</strong><br /><span style="font-size: 8pt;">Improved:</span></li>
<li><strong> Prevention of order deletion. Only orders that are not accepted can be deleted from My Meetings.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> First day of the week, the system can now handling different setup.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> More space for the resource name at Resource Finder</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Different User interface changes and general stabilization</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Isolation of memory for Add - ins through SHIM</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Deadline description inside Resource Finder now matches the new deadline option</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Sort of the Lookup values, Look up value list is shown in alphabetical order</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Misspelling and languages errors are corrected. </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.1003"></a></p>
<h3><strong>Version 2.2.1003 (May 3, 2007)</strong></h3>
<ul>
<li><strong> Buffer Time Functionality: The System can now handle Build up/Break down times for resources</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Make a resource invisible: We can now hide resources in resource Finder through a simple checkbox</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> E-mail subject Field: This field is now shown under 'Messages', 'Orders' and 'Reservations' in 'Daily Tasks'</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Reminder mail: The system can now be setup to send a reminder e-mail to the Organizer any given number of days in advance of the meeting</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Combo box: We now also support combo boxes in the order form</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> DB clean up: The system now contain a functionality to clean up the DB for old appointments</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Improvement in Creation/updating recurring Appointments</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Import Utility Date issue</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Add-In issues are now solved e.g. silent installation of the Add-In</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> LDAP issues are now solved</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Dutch, Swedish, French Translations </strong><br /><span style="font-size: 8pt;">Updated:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.1001"></a></p>
<h3><strong>Version 2.2.1001 (March 2, 2007)</strong></h3>
<ul>
<li><strong> A Modulex module where we can manage input on ModuleX screens.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Opening Hours: The system can now &ldquo;close down&rdquo; resources for a given time period so that these resources are non book able.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Virtual Resources: The system can now combine several smaller rooms into one large room and still have the possibility to book the smaller rooms separately.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Permission on Resources and Items: The system can now control who can see and edit Items and Resources controlled by the location of the person</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> 3 new reports: Week planner; Extra services; Catering</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> available Room report </strong><br /><span style="font-size: 8pt;">NEW:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.1000"></a></p>
<h3><strong>Version 2.2.1000 (January 26, 2007)</strong></h3>
<ul>
<li><strong> Access to reports: We now have the possibility to access reports form e.g. intranet sites etc.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> More reports: We have added new standard reports to the system</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Recurring meetings: The end date for the series of meetings now appears in mails.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Overview: An improved overview module</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Improved control for edit rights.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Support for .NET 2.0 on client side using Outlook&reg; 2007</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Filter: we can now combine the search &amp; filter options in Resource Finder.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Showing display name instead of the E-mail address of the organizer in the mails.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Dimensions for badges is now shown in cm/inches</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Comments field is attached to all messages</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Rich Text description editor</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Improved performance for the Resource Finder module</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> The Outlook&reg; add in can now be installed per Machine or User</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> The security prompt from Outlook&reg; will not be show when doing permission update inside the Resource Finder module </strong><br /><span style="font-size: 8pt;">Updated:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.0006"></a></p>
<h3><strong>Version 2.2.0006 (December 12, 2006)</strong></h3>
<ul>
<li><strong> Import utility now has the ability to remove items from the RC database.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> A new option inside RC allows one only to display available resources in the chosen time slot inside RC finder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Orders with a passed date can now be opened and Locked.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Property text in messages is now the Text instead of the No field. </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.0005"></a></p>
<h3><strong>Version 2.2.0005 (December 5, 2006)</strong></h3>
<ul>
<li><strong> An &ldquo;Auto Arrange Functionality&rdquo; that can &ldquo;Arrange all orders at a given time preventing any changes being made in the order.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Performance Improved. The application now runs as an automated process that enhances the performance.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> The application now has a possibility to include the order number in the subject line of the order E-mail.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Furthermore the application can now handle consumed Qty. instead of only the qty. returned.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> The price column now disappears, if the customers do not specify prices in the system.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> The Import utility has been updated and now works in the latest version.</strong><br /><span style="font-size: 8pt;">Updated:</span></li>
<li><strong> Data Loader Utility has been updated, and now the data can be migrated from RC 1.6 to RC 2.2.0005. </strong><br /><span style="font-size: 8pt;">Updated:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.0001"></a></p>
<h3><strong>Version 2.2.0001 (October 20, 2006)</strong></h3>
<ul>
<li><strong> The possibility to configure your own date and time format.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Deleted orders will not show up in the orders list</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Reservation view will only reflect the reservation that are in the current users location.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> The Resources can now be sorted in any way in the resource finder view as well as the order of the items in the service list</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> The application now allows conflicting appointments.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> The system can now register/unregister all resources at once.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Resource Central got the possibility to run Windows Authentication Mode for the website instead of having to use SQL authentication.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> A new functionality in the order form: &ldquo;Consumed Quantity&rdquo; allows us to handle the instances were extra services has been ordered during the meeting.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Auto Arrange &ndash; that allows the cantina to auto arrange all orders on a given time. A safety precaution ensuring that no changes can be made for these orders by the organizer.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> When choosing an all day event the &ldquo;show time&rdquo; in Outlook&reg; is automatically set to &ldquo;Busy&rdquo;. This means that all day events is shown in ResourceFinder.</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Resource find time line will scale to the correct screen resolutions.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Users can now book directly in the calendar of the resource. This way you can book on behalf of somebody without using your own calendar.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Delivery Time is now shown as time only. The date of delivery now follows the input from the appointment in Outlook&reg;.</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> When using Auto Accept Agent the resource name is now shown in the confirmation mail subject field </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.2.0000"></a></p>
<h3><strong>Version 2.2.0000 (September 11, 2006)</strong></h3>
<ul>
<li><strong> Resource Central now handles Recurring Appointments</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Light Resources which creates no service e-mail(s) from resources</strong><br /><span style="font-size: 8pt;">New license possibility:</span></li>
<li><strong> A German translation is now included</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Tool tip information now available in ResourceFinder</strong><br /><span style="font-size: 8pt;">New:</span></li>
<li><strong> Cancellation e-mail does not have order form link</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Reports display name instead of numbers</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> License name is now displayed correctly</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Various translations bugs corrected</strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
<li><strong> Time zone format corrects in XML-file </strong><br /><span style="font-size: 8pt;">Fixed:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.1.0000"></a></p>
<h3><strong>Version 2.1.0000 (May 22, 2006)</strong></h3>
<ul>
<li><strong> Time zone handling</strong><br /><span style="font-size: 8pt;">New module:</span></li>
<li><strong> Expanded visitor features</strong><br /><span style="font-size: 8pt;">New module:</span></li>
<li><strong> Various bug fixes </strong><br /><span style="font-size: 8pt;">Improved:</span></li>
</ul>
<p style="padding-left: 24px;"><a name="Version2.0.0000"></a></p>
<h3><strong>Version 2.0.0000 (April 8, 2006)</strong></h3>
<ul>
<li>Initial release with</li>
<li><strong> Visitor</strong><br /><span style="font-size: 8pt;">New module:</span></li>
<li><strong> Order status</strong><br /><span style="font-size: 8pt;">New module:</span></li>
<li><strong> My Meetings</strong><br /><span style="font-size: 8pt;">New module:</span></li>
<li><strong> E-sign integration</strong><br /><span style="font-size: 8pt;">New module:</span></li>
<li><strong> ResourceFinder (formerly know as RoomFinder) </strong><br /><span style="font-size: 8pt;">Improved:</span></li>
</ul>]]></contents>
<contentstext><![CDATA[LIFECYCLE FOR PRODUCT SUPPORT

Product support Lifecycle policy for Resource Central can be found
here
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/130/25/lifecycle-for-product-support#ResourceCentral]


CONCERNING SUPPORTED PLATFORMS

Here at Add-On Products we value our customers and want to make sure
that your purchased product works properly and is covered with the
maintenance you need. 

Add-On Products follow the Microsoft Support Lifecycle
[https://support.microsoft.com/en-us/lifecycle/search], which means
that platforms fall out of support over time. However, If you use a
Microsoft platform product which has lost its mainstream support, we
want to make sure you are aware that it may still be possible to
include these in your maintenance program. 

In case you are using a Microsoft platform products, which are out of
mainstream support, you will need to purchase extra coverage to
include these in your maintenance agreement. Please contact your
reseller or us directly for extended support pricing. 

NEW FEATURES IN RESOURCE CENTRAL 4.1

Overview of What's new in Resource Central version 4.1 can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/573/83/whats-new-in-resource-central-41]


VERSION 4.1.0001.0116 RTM (OCTOBER 31, 2018)

Production date: October 31, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.1.0001.0116
 Resource Central Database: 4.1.0001.0116
 Resource Central Sync Service: 4.1.0001.0116
 Resource Central Configuration Tool: 4.1.0001.0116
 Resource Central Digital Signage Service: 4.1.0001.0116
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137
 Outlook(R) 2016 Windows and Mac Add- in: 1.5.20 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35 and
6.4.41 

	* OUTLOOK ADD-IN
New 131905: 

VERSION 4.0.0010.0050 HOTFIX 5 (OCTOBER 23, 2018)

Production date: October 9, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.0.0009.0024
 Resource Central Database: 4.0.0010.0050
 Resource Central Sync Service: 4.0.0010.0050
 Resource Central Configuration Tool: 4.0.0008.0011
 Resource Central Digital Signage Service: 4.0.0008.0011
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35 and
6.4.41 

	* SHARED ORDER FORM ON VIRTUAL RESSOURCE
New 156976: 
	* DISPLAY TENTATIVE RESERVATIONS IN BOOKING MANAGER
New 154389: 
	* MERGE OF 3.8 HF12
New 161176: 
	* REMOVAL OF LOOKUP VALUE UNIQUENESS REQUIREMENT
New 161566: 
	* FILTER/TABLE UI NAVIGATION BUG FIXES FOR RESOURCES, ITEMS, VISITORS
AND PROPERTIES
Fixed 156491: 
	* RESERVATION OF ROOM NAME ISN’T ASSOCIATED TO THE ORDER PROPERLY
Fixed 159815: 
	* TABLE COLUMN FILTERS MUST BE KEEPT WHEN ADDING OR UPDATING A RECORD
Fixed 161430: 
	* ORDERFORM. PARAMETERS BUG FIXES
Fixed 161951: 
	* TASK AUTOCONFIRM HANDLING OF CHANGE STATUS
Fixed 169087: 
	* ORDERS REPORT - SORTED BY TIME
Fixed 169401: 
	* KIOSK - WRONG ARRIVAL TIME ON LABELS WHEN USING KIOSK SELF
REGISTRATION
Fixed 171088: 
	* BOOKING MANAGER NOT SHOWING MULTIDAY MEETING
Fixed 171937: 
	* 166409, 167711; 169970, 170547, 170548, 171925, 172564, 173020,
173110, 173158; 173343, 173670, 173701
Minor bug fixes: 

VERSION 4.0.0009.0024 HOTFIX 4 UPDATE (AUGUST 1, 2018)

Production date: July 30, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-4 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.0.0009.0024
 Resource Central Database: 4.0.0009.0024
 Resource Central Sync Service: 4.0.0009.0024
 Resource Central Configuration Tool: 4.0.0006.0011
 Resource Central Digital Signage Service: 4.0.0005.0065
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35 and
6.4.41 

	* UPGRADE ISSUE ON SQL SERVER 2012 AND 2012 R2
Fixed: 

VERSION 4.0.0009.0023 HOTFIX 4 (JULY 6, 2018)

Production date: June 28, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1-11, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-3 and 4.0 Service Release
1-4 

Version number overview:
 Resource Central: 4.0.0009.0023
 Resource Central Database: 4.0.0009.0023
 Resource Central Sync Service: 4.0.0009.0023
 Resource Central Configuration Tool: 4.0.0006.0011
 Resource Central Digital Signage Service: 4.0.0005.0065
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0137
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0137 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.31.109-110, 6.4.35 and
6.4.41 

	* SUPPORT FOR SQL SERVER 2017
New: 
	* RC SYNC SERVICE PERFORMANCE IMPROVEMENTS
Fixed 166856, 164178: 
	* MERGE OF 4.0.0003.0158 AND 4.0.0007.0007
Fixed 166855: 
	* MISSING RESOURCES IN APPOINTMENT, CASE SENSITIVITY OF EMAIL ADDRESS
Fixed 167512: 
	* APPOINTMENTS ARE VISIBLE IN MM BUT NOT IN RF
Fixed 170192, 170189: 
	* SSRS - SQL SERVER REPORTING SERVICES LINK NOT WORKING
Fixed 169673: 
	* NUMBER OF ATTENDEES IS REMOVED FROM CANTINA REPORT
Fixed 167705: 
	* RESOURCE FINDER - REGIONAL FORMAT SETTINGS SET TO ‘SPANISH
(COLOMBIA)’ RESULTS IN TIME FORMAT ISSUE
Fixed 169251: 
	* BADGE EDITING ISSUE IN DEFAULT BADGES
Fixed 169655: 

VERSION 4.00.0137 ADD-IN UPDATE (JUNE 15, 2018)

Version number overview:
 Resource Finder Add-in: 4.00.0137
 Resource Central: all versions of 3.8 and 4.0
 Outlook(R): 2010, 2013 and 2016: 32/64bit 

	* "OUT OF MEMORY" ERROR IMPROVEMENTS
Fixed 149840, 161268, 161336: 
	* ATTENDEES REMOVED AFTER SELECTING RESOURCE IN RESOURCE FINDER
Fixed 161336, 167426: 
	* FIRST TWO SKYPE FOR BUSINESS TEXT CHARACTERS REMOVED 
Fixed 156796: 
	* POLYCOM DETAILS NOT ADDED TO BODY WHEN RESOURCES ARE CHANGED
Fixed 156797: 
	* UNINSTALL NOT CLEAN ALL ADD-IN REGISTRY ENTRIES
Fixed 167704, 169141: 

VERSION 4.0.0008.0011 SERVICE RELEASE 4 (MAY 18, 2018)

Overview of What's new in Resource Central version 4.0 Service Release
4 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/548/68/whats-new-in-resource-central-40-service-release-4]


Production date: May 15, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 11, 3.8 Service Release 1 (3.8.0004.0080 &
82), 3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1-3 and 4.0 Service
Release 1-3 

Version number overview:
 Resource Central: 4.0.0008.0011
 Resource Central Database: 4.0.0008.0011
 Resource Central Sync Service: 4.0.0008.0011
 Resource Central Configuration Tool: 4.0.0008.0011
 Resource Central Digital Signage Service: 4.0.0008.0011
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0115
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0115 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.31, 6.4.31.109-110,
6.4.35 and 6.4.41 

	* FLOORPLAN FEATURE
New 159883: 
	* NEW STATUS LEGENDS COLORS
New 142515: 
	* RC PLATFORM INFORMATION
New 145027: 
	* MYVISITORS VISIBILITY CONFIGURABLE AS PARAMETER
New 146983: 
	* POLYCOM SOLUTION - SHOW CONFERENCE ID IN TASK COMMENTS
New 150034: 
	* STANDARD ICONS FOR FORMS
New 156433: 
	* KIOSK BUTTON BOARD MARGINS LAYOUT CHANGE
New 150436: 
	* SETTINGS BUTTON ON MYVISITORS PAGE
New 150846: 
	* KIOSK PARAMETER DEFAULT ENABLED
New 151052: 
	* NEW IMPROVED COLOR PICKER
New 151140: 
	* ASSISTING ORGANISER ON ORDERS
New155096: 
	* KIOSK SELF REGISTRATION - OPTION TO DEACTIVATE SEARCH FOR MEETING
LIST
New 155206: 
	* CUSTOM DEVELOPMENT
New 156805: 
	* INCLUSION OF 3.8 HF11
New 156900: 
	* MULTIDAY EVENT NOT SHOWN AS BOOKED IN RF FOR ALL DAYS
Fixed 157875, 161669: 
	* FAVOURITES DOES NOT DISPLAY IN RF
Fixed 161530: 
	* ORDERS REPORT DOES NOT SHOW FROM AND TO DATE IN RESULT
Fixed 161308: 
	* MOUSE OVER ON OTHER MEETINGS IN RESOURCE FINDER
Fixed 164801: 
	* DETAILED UTILIZATION REPORT - SPECIFY HOURS AND GROUP FILTER ERROR
Fixed 165027: 
	* ORDER DETAILS NOT VISIBLE FROM ORDERS IN SPECIFIC SCENARIOS
Fixed 166674: 
	* PRINT OUTS FROM ORDERS LAYOUT IMPROVEMENTS
Fixed 159737: 
	* 146741, 156489, 159843 160247, 161172, 161533, 164175, 164179,
164874, 166530, 167514
Minor bug fixes: 

VERSION 4.0.0006.0021 HOTFIX 3 (FEBRUARY 12, 2018)

Production date: February 02, 2018 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 8, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service
Release 1-3 

Version number overview:
 Resource Central: 4.0.0006.0021
 Resource Central Database: 4.0.0006.0021
 Resource Central Sync Service: 4.0.0006.0021
 Resource Central Configuration Tool: 4.0.0006.0011
 Resource Central Digital Signage Service: 4.0.0005.0065
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0115
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0115 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137
 Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109,
110, 6.4.35 and 6.4.41 

	* VR BUFFER TIME NOT WORKING 
Fixed 150440: 
	* PERFORMANCE OF EMAIL WORKFLOW - IMPROVEMENTS TO SYNC SERVICE &
DATABASE 
Fixed 157041: 
	* TIME ZONE CHALLENGES WITH SINGAPORE (UTC+8)
Fixed 149889: 
	* TABLE UI NAVIGATION IMPROVEMENTS - ORDERS
Fixed 157040: 
	* TABLE UI NAVIGATION IMPROVEMENTS - RESERVATIONS 
Fixed 157039: 
	* TASKS - CLEAN UP CANCELLED ORDER WITH DELEGATE ROOMS
Fixed 153152: 
	* ADD-IN GETS DISABLED "PUBLISHER : NONE" 
Fixed 141226: 
	* PURE PROPERTIES ORDER NOT INCLUDED IN ORDERS REPORT
Fixed 158080: 
	* 153722, 154129, 155425, 157452, 158079, 159731, 159955 AND 160210
Minor bug fixes: 

VERSION 4.0.0005.0065 SERVICE RELEASE 3 (DECEMBER 8, 2017)

Overview of What's new in Resource Central version 4.0 Service Release
3 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/534/68/whats-new-in-resource-central-40-service-release-3]


Production date: December 01, 2017 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 8, 3.8 Service Release 1 (3.8.0004.0080 & 82),
3.8 Service Release 2, 4.0 RTM, 4.0 Hotfix 1 + 2 and 4.0 Service
Release 1 & 2 

Version number overview:
 Resource Central: 4.0.0005.0065
 Resource Central Database: 4.0.0005.0065
 Resource Central Sync Service: 4.0.0005.0065
 Resource Central Configuration Tool: 4.0.0005.0063
 Resource Central Digital Signage Service: 4.0.0005.0063
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0111
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0111 

Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109,
110, 6.4.35 and 6.4.41 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* ASSISTANT ORGANIZER
New 151024: 
	* MENU MANAGEMENT
New 129242: 
	* NUTRITION INFORMATION
New 129243: 
	* RESOURCE LOCATION DETAILS ON INDIVIDUAL ORDERS
New 129246: 
	* ORDER STATUS NOTIFICATIONS
New 129247: 
	* USER RESTRICTION POPUP AND MANDATORY ORDER FORM
New 133729: 
	* NEW TOOLBAR IN MY MEETING TO MATCH RESOURCE FINDER
New 141192: 
	* FOLDERS FOR IMAGES AND ENABLE BULK UPLOAD
New 128973: 
	* ORDER ITEMS BASED ON NUMBER OF PERSONS
New 123942: 
	* AUTOCONFIRM OF NEW TASKS
New 140493: 
	* FRAME AROUND RESSOURCE IMAGE IN RESOURCE FINDER
New 142479: 
	* UNLIMITED NUMBER OF CATEGORIES
New 137233: 
	* COLLAPS LOCATION TREE 
New 137263: 
	* RC DIGITAL SIGNAGE LOGGING LEVEL CONFIGURATION
New 92733, 95871: 
	* NEW STANDARD REPORT WITH TASKS
New 140161: 
	* KIOSK - BORDER ON BUTTONS
New 140028: 
	* CATERING STAFF COORDINATION
New 129244: 
	* DIRECTIONS IN MEETING INVITE - RICH DESCRIPTION
New 151037: 
	* FILTER CATEGORIES BASED ON AND LOGIC
New 151028: 
	* CHANGES TO RESERVATIONS UNDER DESIGNER/RESOURCES
New 140441: 
	* CHANGE TITLE OF 'ORDER NUMBER' TO 'ORDERS' IN REPORTS
New 140423: 
	* VISITORS - TWO NEW PRINT BUTTONS
New 140572: 
	* RENAME RC DIGITAL SIGNAGE EXPORT FEATURE
New 141322: 
	* TASKS - FILTERING AND PAGING FIXES
Fixed 154207: 
	* PROPERTY ORDER NOT DELETED BEFORE DEADLINE
Fixed 145028: 
	* SSO & WINDOWS 2016 FIX.
Fixed 118431: 
	* CONSUMED QTY = 0 ISSUE
Fixed 137136: 
	* BOOKING MANAGER & MOBILE DEVICE BOOKINGS CAUSE MALFUNCTION
Fixed 128117: 
	* AVAILABLE RESOURCES FILTER VS. SELECTED LOCATION
Fixed 141547: 
	* TASKLIST.AUTOREFRESH RETURNS TO FIRST PAGE
Fixed 154399: 
	* 79263, 127039, 129329, 132843, 140137, 140138, 144170, 146622,
146979, 147367, 149844, 151037
Minor bug fixes: 

VERSION 4.0.0003.0134 SERVICE RELEASE 2 (SEPTEMBER 22, 2017)

Overview of What's new in Resource Central version 4.0 Service Release
2 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/528/68/whats-new-in-resource-central-40-service-release-2]


Production date: September 14, 2017 

This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 8, 3.8 SR1 (3.8.0004.0080 & 82), 3.8 SR2, 4.0
RTM, 4.0 Hotfix 1 + 2 and 4.0 Service Release 1 

Version number overview:
 Resource Central: 4.0.0003.0134
 Resource Central Database: 4.0.0003.0134
 Resource Central Sync Service: 4.0.0003.0134
 Resource Central Configuration Tool: 4.0.0003.0120
 Resource Central Digital Signage Service: 4.0.0003.0120
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0101
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0101 

Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109,
110, 6.4.35 and 6.4.41 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* MULTIROOM ORDERING
New 107423: 
	* MERGE OF 3.8 SERVICE RELEASE 2
New 129593: 
	* SERVICE PROVIDER – CREATING A NEW ORDER
New 115854: 
	* MY MEETING – VISITOR INVITES
New 114309: 
	* HIDE GROUPS WITH NO AVAILABLE ITEMS
New 117932: 
	* PERFORMANCE IMPROVEMENTS OF RC ON LARGE DATABASE
New 136979: 
	* CONFIGURABLE SUPPORT CONTACT DETAILS
New 129328: 
	* CHANGE 'ATTENDEES' TO 'VISITORS'
New 137374: 
	* VERSION HISTORY TABLE
New 133790: 
	* FEATURE TO CLEAN UP HISTORICAL VISITOR DATA
New 136867: 
	* ADD-IN DEPLOYMENT WITH NEW INSTALLATION PARAMETER
"DEFAULT_LOCATION"
New 141605: 
	* TASKS CANNOT BE CONFIRMED
Fixed 133803: 
	* SAVE & CLOSE BUTTON REMOVED IN OUTLOOK ADD-IN V. 4
Fixed 128027: 
	* REPORT PRINTS AN ADDITIONAL BLANK PAGE
Fixed 139691: 
	* ERROR IN TEMPORARYSYNCHRONIZATION - RESULT MANY CANCELLATION EMAILS
Fixed 140217: 
	* RF - WRONG PRICE CALCULATION WITH , AS SEPARATOR
Fixed 140253: 
	* RF ISSUE WITH SHARED CALENDAR
Fixed 135995: 
	* TRANSLATIONS ISSUE IN DK EMAILS
Fixed 144127, 140332, 144156: 
	* DETAILED UTILIZATION REPORT DOES NOT USE 'LOCATIONS' AS FILTER,
WHEN SELECTED
Fixed 129605: 
	* COULD NOT LOAD FILE OR ASSEMBLY 'REALTIMECALENDARCLIENT
Fixed 127909: 
	* 141189, 140224, 140124, 140089, 140063, 140046, 139825, 139577,
139691, 137373, 135915,135626, 134784, 132765, 129524, 129605, 129852,
79604, 64848, 63692, 61642, 46436, 39749, 33981 AND 31498
Minor bug fixes: 

VERSION 4.0.0002.0077 SERVICE RELEASE 1 (JUNE 14, 2017)

Overview of What's new in Resource Central version 4.0 Service Release
1 can be found here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/521/68/whats-new-in-resource-central-40-service-release-1]


This version can upgrade the following versions of Resource Central:
3.8 RTM, 3.8 Hotfix 1 - 8, 3.8 SR1 (3.8.0004.0080 & 82), 3.8 SR2, 4.0
RTM, 4.0 Hotfix 1 & 2 and 4.0 SR1 

Version number overview:
 Resource Central: 4.0.0002.0077
 Resource Central Database: 4.0.0002.0077
 Resource Central Sync Service: 4.0.0002.0077
 Resource Central Configuration Tool: 4.0.0002.0077
 Resource Central Digital Signage Service: 4.0.0002.0077
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84, 93 and 96
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84, 93 and 96


Compliant with RealTime Service version: 6.4.27, 6.4.31, 6.4.31.109,
110, 6.4.35 and 6.4.41 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* POLYCOM VIDEO CONFERENCE INTEGRATION
New 94717: 
	* REDESIGN OF THE KIOSK SOLUTION - NEW FEATURES AND LAYOUT OPTIONS
New 105562: 
	* TYPE IN START/END TIME
New 115225: 
	* RESOURCE CENTRAL FRONT PAGE - POSSIBILITY TO SELECT DEFAULT VIEW
New 105233: 
	* BOOKING MANAGER LAYOUT IMPROVEMENTS
New 105232, 114311, 105606, 114314, 105607: 
	* EDITABLE ARRIVAL TIME OF VISITORS IN RESOURCE CENTRAL
New 106967: 
	* FILTERING ON SEVERAL LISTS
New 106935: 
	* IMPORT VISITOR EMAIL IS NO LONGER REQUIRED FIELD
New 107437: 
	* VISITOR AUTOMATICALLY MARKED AS CHECKED IN WHEN VISITOR BADGE IS
PRINTED
New 107438: 
	* RESOURCE CENTRAL SCREEN IMPROVEMENTS - DELETED LIST HEADERS
New 122277: 
	* VISITOR - ENTERING THE VISITOR LIST, THE CURSOR IS IN THE BARCODE
FIELD
New 105571: 
	* MINOR CHANGES AND BUG FIXES
Fixed 114334, 105608, 106934, 107301, 105611: 

VERSION 4.0.0001.0376 HOTFIX 2 (MAY 17, 2017)

This version can upgrade the following versions of Resource Central:
4.0 RTM and Hot fix 1 

Version number overview:
 Resource Central: 4.0.0001.0376
 Resource Central Database: 4.0.0001.0376
 Resource Central Sync Service: 4.0.0001.0376
 Resource Central Configuration Tool: 4.0.0001.371
 Resource Central Digital Signage Service: 4.0.0001.371
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84 and 93
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84 and 93 

Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0 

	* ATTENDEES REMOVED FROM THE OUTLOOK INVITATION
Fixed 129954: 

VERSION 4.0.0001.0375 HOTFIX 1 (APRIL 26, 2017)

This version can upgrade the following versions of Resource Central:
4.0 RTM 

Version number overview:
 Resource Central: 4.0.0001.0375
 Resource Central Database: 4.0.0001.0375
 Resource Central Sync Service: 4.0.0001.0375
 Resource Central Configuration Tool: 4.0.0001.371
 Resource Central Digital Signage Service: 4.0.0001.371
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 84 and 93
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 84 and 93 

Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0 

	* TOO MANY MAILS SENT IN TWO STEP ORDERING
Fixed 127804: 

NEW FEATURES IN RESOURCE CENTRAL 4.0

Overview of What's new in Resource Central version 4.0 can be found
here
[https://www.add-on-support.com/index.php?/Knowledgebase/Article/View/500/68/whats-new-in-rc-40]


VERSION 4.0.0001.0371 RTM (JANUARY 18, 2017)

This version can upgrade the following versions of Resource Central:
3.7.10 SR2, 3.8, 3.8 Hotfix 1 - 8 and 3.8 SR1 (3.8.0004.0080 & 82) 

Version number overview:
 Resource Central: 4.0.0001.0371
 Resource Central Database: 4.0.0001.0371
 Resource Central Sync Service: 4.0.0001.0371
 Resource Central Configuration Tool: 4.0.0001.371
 Resource Central Digital Signage Service: 4.0.0001.371
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064 and 84
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064 and 84 

Compliant with RealTime Service version 6.4.17.133 and 6.4.22.0 

	* NEW USER INTERFACE RESOURCE CENTRAL BACKEND
New 23349: 
	* NEW RESOURCEFINDER AND MYMEETING DESIGN
New 79258: 
	* NEW RESOURCE CENTRAL EMAIL DESIGN
New 84548: 
	* MESSAGE MERGED INTO ORDER VIEW
New 83953: 
	* ENHANCE RESOURCE CENTRAL WEB BACKEND SO THAT USER CAN USE IT WITH
KEYBOARD ONLY
New 52238: 
	* FILTERING ON RESOURCE, VISITOR, RESERVATION AND ORDER VIEW LISTS
New: 
	* ORDER FORM - DISPLAY COMPANY FIELD UNDER ATTENDEES
New 99948: 
	* FAVOURITES - LOCATIONS WITH SUB-LOCATIONS 
New 17131: 
	* WINDOWS 2008 (R2) FROM INSTALLER SUPPORT
Removed: 
	* MICROSOFT EXCHANGE SERVER 2010 AND MICROSOFT OUTLOOK 2010 (32 AND
62 BIT)
Removed: 

VERSION 3.8.0013.0005 HOT FIX 12 (APRIL 9, 2018)

This version can upgrade the following versions of Resource Central:
3.7.10 Service release 2, 3.8, 3.8 Hotfix 1-8 and 11 and 3.8 Service
release 1 & 2 

The service release contains all improvements from earlier RC 3.8
Hotfixes 

Version number overview:
 Resource Central: 3.8.0013.0005
 Resource Central Database: Database version 3.8.0013.0005
 Resource Central Sync Service: Database version 3.8.0013.0005
 Resource Central Configuration Tool: 3.8.0002.0012
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0115
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0115 

Compliant with RealTime Service version: 6.4.27, 6.4.31,
6.4.31.109-110, 6.4.35, 6.4.41 (Exchange Online/on premise) 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* QOUTA EXCEED IN ORDER REPORT 
FIxed 159677: 
	* VIRTUAL RESOURCE BOOKING INCORRECT IN RC DATABASE
Fixed 159813: 
	* MESSAGE FOR NO ORDER ALIGNED WITH DEADLINE 
Fixed 160250: 

VERSION 3.8.0012.0012 HOT FIX 11 (DECEMBER 8, 2017)

This version can upgrade the following versions of Resource Central:
3.7.10 Service release 2, 3.8, 3.8 Hotfix 1-8 and 3.8 Service release
1 & 2 

The service release contains all improvements from earlier RC 3.8
Hotfixes 

Version number overview:
 Resource Central: 3.8.0012.0012
 Resource Central Database: 3.8.0012.0012
 Resource Central Sync Service: 3.8.0012.0012
 Resource Central Configuration Tool: 3.8.0002.0012
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 80 , 93 and
96
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 80 , 93 and
96 

Compliant with RealTime Service version: 6.4.27, 6.4.31,
6.4.31.109-110, 6.4.35, 6.4.41 (Exchange Online/on premise) 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* RC3.8 COMPLIANCE WITH RTS VERSION 6.4.27 AND ONWARDS
New 133609, 142546: 
	* PARAMETER TO STOP MOVING ORDERS AFTER DEADLINE
New 120269: 
	* SAVE AND CLOSE BUTTON IS DISABLED
Fixed 134016: 
	* DISPLAYING HTML CODE IN THE COMMENT ON ORDERS
Fixed 123765: 
	* DISABLE RESOURCEFINDER WHEN OPENING APPOINTMENT AS ATTENDEE 
Fixed 124022: 
	* MY MEETINGS - DEADLINE DOESN'T WORK, WHEN ITEMS ARE LISTED IN
'NON-CLASSIC' VIEW
Fixed 127867: 
	* ORDER IS CANCELLED WHEN CHANGE RESOURCE IN DEADLINE TO ANOTHER
RESOURCE IN DEADLINE.
Fixed 129799: 
	* SLOW PERFORMANCE IN RESERVATIONS
Fixed 129883: 
	* DEADLINE FOR CATERINGRECURRING: ORG CAN'T CHANGE ORDER FOR
OCCURRENCE (THAT NOT IN DEADLINE). 
Fixed 129914: 
	* 116692, 122674, 136033, 144244, 144245
Minor bug fixes: 

VERSION 3.8.0009.0007 SERVICE RELEASE 2 (MARCH 6, 2017)

This version can upgrade the following versions of Resource Central:
3.7.10 SR2, 3.8, 3.8 Hotfix 1-8 and 3.8 SR1 

The service release contains all improvements from earlier RC 3.8
Hotfixes 

Version number overview:
 Resource Central: 3.8.0009.0007
 Resource Central Database: 3.8.0009.0007
 Resource Central Sync Service: 3.8.0009.0007
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064, 80 and 93
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064, 80 and 93 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133,
6.4.22.06.4.31, 6.4.31.109, 110 and 6.4.35 (Exchange Online/on
premise) 

Compliant with Resource Central Outlook add-in version 4.00.0064, 84,
93, 96, 101, 111, 115 and 137 

	* IMPROVED HANDLING OF DELEGATE AND PERMISSIONS ON STANDARD, SHARED
ORDER FORM AND VIRTUAL RESOURCES
New 105559, 117936: 
	* EXCLUDE ATTENDEES WITH SPECIFIC DOMAINS FROM VISITORS
New 58855: 
	* NOTIFICATION OF ORDER FORM CHANGES BETWEEN SERVICE PROVIDERS
New 95096: 
	* CHANGED NAME AND SUB NAME OF RESSOURCE FINDER AND MY MEETINGS
BUTTONS IN OUTLOOK
New 100245: 
	* RF MUST BE CLOSED IF MEETING INVITE IS CLOSED WITH BEING SAVED
New 103515: 
	* UPDATE OF SYSTEM EMAIL USAGE INFORMATION
New 96141: 
	* DIGITAL SIGNAGE SERVICE - ORGANIZER INCLUDE AS OUTPUT
New 98436: 
	* DISPLAY CONFIGURATION OPTION OF MOUSE OVER IN THE RESOURCE LIST IN
RESOURCE FINDER
New 64884: 
	* ORDER REPORT CAN BE GENERATE ON A SPAN OF DAYS
New 53199: 
	* START AND END DATE OF MULTIDAY RESERVATIONS IN TOOL TIP AND IN
RESERVATION SECTION IN RC
New 39703: 
	* ITEM QUOTA IS EXCEEDED
Fixed 116712: 
	* MEETING REQUEST WITH A LARGE NUMBER OF ATTENDEES IS SLOWED DOWN BY
RF 
Fixed 114564: 
	* CHANGE OF LOCATION DELETES SELECTED RESOURCES IN RESOURCE FINDER
Fixed 116587, 115391, 114529: 
	* ORDER STATUS BUTTON NOT WORKING IN MY MEETING
Fixed 122067: 
	* LOCATION FIELD WRONG, WHEN BOOKING STANDARD RESOURCE AND LIGHT
RESOURCE IN THE SAME APPOINTMENT. FIXED IN BOTH ADD IN AND BACKEND
Fixed 69151, 94177: 
	* MINOR BUG CHANGES
Fixed 36802, 39712, 40997, 40998, 84031, 96025, 100606, 108803,
104615, 105560, 116585, 115842: 

VERSION 3.8.0006.0002 HOTFIX 8 (NOVEMBER 25, 2016)

This version can upgrade the following versions of Resource Central:
3.7.10, 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4,
3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 & 82) 3.8 Hotfix 6 and 3.8 Hotfix
7. 

The Hotfix contains all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.00.0064
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.00.0064 

	* OUTLOOK WARNING: A PROGRAM IS TRYING TO ACCESS EMAIL...
Bug fix 97953: 

When you request a download from www.add-on.com or contact support to
request the hotfix, you will receive a download link. For simplicity
reasons the download will contain Resource Central version
3.8.0006.0002 Hotfix 7 as well as 3.8.0006.0002 Hotfix 8.

VERSION 3.8.0006.0002 HOTFIX 7 (NOVEMBER 14, 2016)

This version can upgrade the following versions of Resource Central:
3.7.10, 3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4,
3.8 Hotfix 5, 3.8 SR1 (3.8.0004.0080 & 82) and 3.8 Hotfix 6. 

The Hotfix contains all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Resource Central: 3.8.0006.0002
 Resource Central Database: 3.8.0006.0002
 Resource Central Sync Service: 3.8.0006.0002
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 4.0.0056
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 4.0.0056 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &
6.4.22.0 (Exchange Online/on premise) 

What is new in the Outlook Add-in? 

	* IT IS NO LONGER BASED ON INTERNET EXPLORER, IE EXECUTION MODE OR
VSTO. 
New 71326: 
	* IT WILL IMPROVE LOAD PERFORMANCE. 
New 71326: 
	* IT IS COMPATIBLE WITH OLDER RESOURCE CENTRAL VERSIONS. 
New 71326: 
	* IT SUPPORTS SCRIPTED DEPLOYMENT
New 71326: 
	* INCOMPATIBILITY BETWEEN MCAFEE DLP AND RC ADD-IN
Fixed 84524: 
	* OUTLOOK INDICATES MEETING HAS CHANGED WHEN IT HAS NOT 
Fixed 84664: 

VERSION 3.8.0005.0005 HOTFIX 6 (OCTOBER 19, 2016)

This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3, 3.8 Hotfix 4, 3.8
Hotfix 5, 3.8 SR1 (3.8.0004.0080 & 82). 

The Hotfix contains all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Resource Central: 3.8.0005.0005
 Resource Central Database: 3.8.0005.0005
 Resource Central Sync Service: 3.8.0004.0080
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &
6.4.22.0 (Exchange Online/on premise) 

	* SALES PRICE BUG 
Fixed 87835: 
	* IMPROVED OVERVIEW LOAD PERFORMANCE 
Fixed 92319: 
	* 92134, 92344, 91523
Bug fixes: 

VERSION 3.8.0004.0082 SERVICE RELEASE 1 (SEPTEMBER 8, 2016)

Please see What's new in Resource Central version 3.8 SR1
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38]


This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4 

The service release contains all improvements from earlier RC 3.8
Hotfixes 

Version number overview:
 Resource Central: 3.8.0004.0082
 Resource Central Database: 3.8.0004.0082
 Resource Central Sync Service: 3.8.0004.0080
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &
6.4.22.0 (Exchange Online/on premise) 

	* BUG CHANGES
Fixed 85930, 85690, 85689: 
	* SUPPORT FOR SQL SERVER 2008, 2008 R2
Removed: 

VERSION 3.8.0004.0080 SERVICE RELEASE 1 (AUGUST 26, 2016)

Please see What's new in Resource Central version 3.8 SR1
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38]


This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4 

The Hotfix contains all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Resource Central: 3.8.0004.0080
 Resource Central Database: 3.8.0004.0080
 Resource Central Sync Service: 3.8.0004.0080
 Resource Central Configuration Tool: 3.8.0002.0011
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.4.17.118, 6.4.17.133 &
6.4.22.0 (Exchange Online/on premise) 

 	* BOOKING MANAGER - BOOKING MANAGER GUIDE: HOW TO ENABLE
[HTTPS://WWW.ADD-ON-SUPPORT.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/488/61/RESOURCE-CENTRAL---BOOKING-MANAGER-USER-GUIDE]

New: 

	* SUPPORTS NORWEGIAN LANGUAGE
New 71646: 
	* IMPORT GUESTLIST FROM MICROSOFT EXCEL SPREADSHEET
New 64904: 
	* BUFFER TIME ON VIRTUAL RESOURCES
New 37835: 
	* CREATE ORDERS IN RC – REGARDLESS OF DEADLINES 
New 30120: 
	* LAYOUT CHANGES TO REMINDER EMAILS, PRICES AND RELATIONS
New 40238, 39697, 39782: 
	* SUPPORT WORKING ELSEWHERE STATUS IN EXCHANGE 2013/OFFICE 365
Fixed 16567, 77458: 
	* PRICE OF MENU ITEMS MISSING IN DROPDOWN UNDER SERVICES SECTION
Fixed 36903: 
	* SSL ON WEBSITE BREAKS RCTWAIN FUNCTION 
Fixed 46443: 
	* DISABLE RESOURCEFINDER WHEN OPENING APPOINTMENT AS ATTENDEE
Fixed 55569: 
	* RESERVATIONS DOES NOT CONTAIN SUBJECT IN RESOURCE CENTRAL BACKEND
Fixed 67624: 
	* IF MANY SERVICES ARE SELECTED WITHIN MY MEETINGS, THEN WINDOW
FREEZES
Fixed 71234: 
	* ITEM FORMAT IS NOT CONSISTENT BETWEEN RESOURCE FINDER AND ORDER
FORM
Fixed 71327: 
	* EASIER UPDATE OF REPORTS WITH VISIBLE LINK UNDER PROPERTIES
Fixed 75423: 
	* VARIOUS MINOR BUG CHANGES
Fixed 48405, 58824, 69082, 71572 and 75757: 

VERSION 3.8.0003.0003 HOTFIX 5 (MARCH 16, 2016)

This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2, 3.8 Hotfix 3 and 3.8 Hotfix 4 

The Hotfix contain all improvements from earlier RC 3.8 Hotfixes 

Version number overview:
 Resource Central: 3.8.0003.0003
 Resource Central Database: 3.8.0003.0003
 Resource Central Sync Service: 3.8.0002.0011
 Resource Central Configuration Tool: 3.8.0002.0010
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.3.31.0, 6.4.17.0,
6.4.17.102, 6.4.17.118, 6.4.17.133 & 6.4.22.0 

	* SUPPORT FOR SQL 2016
New: 
	* THE VISITOR MODULE DID NOT SHOW A NEWLY CREATED VISITOR IN THE
VISITOR LIST
Fixed 64945: 
	* RESOURCE CENTRAL CALENDAR WAS NOT SUPPORTED
Fixed 66165, 66166: 
	* DAY AND MONTH WERE SWITCHED IN THE VISITOR LIST
Fixed 66305: 
	* ORDERS IN MY MEETINGS COULD LOSE THE MEETING SUBJECT
Fixed 67624: 

VERSION 3.8.0002.0011 HOTFIX 4 (FEBRUARY 24, 2016)

This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1, 3.8 Hotfix 2 and 3.8 Hotfix 3 

Version number overview:
 Resource Central: 3.8.0002.0011
 Resource Central Database: 3.8.0002.0011
 Resource Central Sync Service: 3.8.0002.0011
 Resource Central Configuration Tool: 3.8.0002.0010
 Resource Central Digital Signage Service: 3.8.0002.0010
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.3.31.0, 6.4.17.118 ,
6.4.17.133 & 6.4.22.0 

	* CANTINA REPORT SORTING REVISED AND PERFORMANCE IMPROVED
New 58282, 58284, 58285: 
	* SUPPORT FOR WINDOWS 10, EDGE BROWSER AND EXCHANGE 2016
New 60582: 
	* CAN DISPLAY SQL SERVER REPORTING SERVICES REPORTS
New 61625: 
	* DIGITAL SIGNAGE SERVER REGIONAL SETTING CONVERSION ERROR
Fixed 48088: 
	* WINDOWS SINGLE SIGN ON SUPPORTED FOR INTERNET EXPLORER (ON PREMISE)
Fixed 45056: 
	* CHECK MARKS AND BUSY LEGENDS ON VIRTUAL RESOURCES CORRECTED
Fixed 53127, 57330, 58867, 58923: 
	* TIME FORMAT IN VISITORS OVERVIEW CORRECTED
Fixed 55535: 
	* VIRTUAL RESOURCE BOOKINGS NOW MAINTAINED AFTER UPGRADE
Fixed 57317: 
	* MOVING RESERVATION ACROSS VIRTUAL RESOURCES COULD CREATE WRONG
EMAILS
Fixed 58229, 61596: 
	* ICON MISPLACED IN CHROME
Fixed 58821: 
	* COULD NOT CHANGE CUSTOM REPORT NAME AFTER INSTALLATION
Fixed 60428: 
	* ORDER FORM DROP DOWN LIST COULD NOT INCLUDE AMPERSAND (&) CHARACTER
Fixed 60604: 
	* RELATIONSASSIGNMENT TABLE COULD LOOSE ASSIGNMENTS
Fixed 61626, 63648: 
	* ORDER REPORT GAVE EXTRA BLANK PAGE
Fixed 61654: 
	* TWO STEP ORDERING COULD FAIL ON SOME IIS SETUP
Fixed 63694: 
	* ADMINISTRATOR GUIDE REVISION 41
Updated: 
	* INSTALLATION GUIDE REVISION 33
Updated: 
	* PARAMETER GUIDE REVISION 3.39
Updated: 

Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are
compatible with this hotfix 

VERSION 3.8.0001.0292 HOTFIX 3 (DECEMBER 21, 2015)

This version can upgrade the following versions of Resource Central:
3.8, 3.8 Hotfix 1 and 3.8 Hotfix 2 

Version number overview:
 Resource Central: 3.8.0001.0292
 Resource Central Database: 3.8.0001.0292
 Resource Central Sync Service: 3.8.0001.0292
 Resource Central Configuration Tool: 3.8.0001.0241
 Resource Central Digital Signage Service: 3.8.1.0241
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0065
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0065 

Compliant with RealTime Service version 6.3.31.0, 6.4.17.118,
6.4.17.133 & 6.4.22.0 

	* COULD NOT UPLOAD CUSTOM MADE REPORTS ON SOME INTERNET EXPLORER
CONFIGURATIONS
Fixed 48193: 
	* BETTER SENSITIVITY FOR TIME BAR AND WIDTH OF RESOURCE COLUMN IN
RESOURCEFINDER
Fixed 48194, 49281: 
	* ORDER EMAIL DID NOT TAKE CONSUMED QUANTITY INTO ACCOUNT WHEN
CALCULATING TOTAL
Fixed 48234, 48383: 
	* CANTINA REPORT DID NOT INCLUDE MULTIPLE SERVINGS
Fixed 48240, 52206: 
	* IMPROVED MIGRATION FROM RESOURCE CENTRAL 3.6 DATABASE
Fixed 48384, 52245: 
	* RESOURCE CENTRAL EMAILS DID TRANSLATE TO GERMAN
Fixed 50384: 
	* PARAMETER SHOW.FOOTERTEXT DID NOT WORK
Fixed 50387: 
	* WHEN SERVICE PROVIDER OPEN EMAIL FROM RESOURCE CENTRAL, THE USER
WAS DIRECTED TO RC LOGIN SCREEN
Fixed 50440: 
	* CALCULATIONS IN MYMEETINGS CORRECTED
Fixed 50549: 
	* THE PARAMETER MESSAGES.COMMENTS.COLUMNS WAS NOT REFLECTED INTO THE
MESSAGES AREA IN RESOURCE CENTRAL
Fixed 50569: 
	* SPECIAL CHARS “.”, “_” AND “-“ ARE NOW ALLOWED IN ITEM
GROUP NAMES
Fixed 50585: 
	* RESOURCE CENTRAL ROLES ACCESS CONTROL DID NOT INCLUDE A SCROLL BAR
Fixed 52224: 
	* REOPENING AN EXISTING APPOINTMENT IN RESOURCEFINDER REMOVED CHECK
MARK ON SELECTED RESOURCES
Fixed 52244: 
	* PRINT ORDER WHEN .NET GLOBALIZATION SET TO INVARIANT LANGUAGE
PRODUCED WRONG CALCULATIONS
Fixed 53136: 
	* ADDING ORDER TO EXISTING RESERVATION PRODUCED WRONG CALCULATIONS
Fixed 53196, 53358: 
	* PRINT ORDER SWAPPED DAY AND MONTH
Fixed 55380, 55395: 
	* COULD ORDER CATERING ALTHOUGH DEADLINE WAS SUPPOSED TO PREVENT
ORDERING (CASE WITH RESOURCE AND USER IN DIFFERENT TIME ZONES)
Fixed 55426: 
	* RESOURCEFINDER USER NAMES COULD NOT INCLUDE “ ‘ “ WHEN USING
PERMISSIONS
Fixed 55553: 
	* ADMINISTRATOR GUIDE REVISION 39, PARAMETER GUIDE REVISION 3.38
Updated: 
	* ADD-IN REMOVED USERS FROM MEETING REQUEST IN SPECIAL ENVIRONMENTS
Fixed 50327: 
	* ADD-IN DID NOT RECOGNIZE ORDERS IN SPECIAL ENVIRONMENTS
Fixed 52210: 

Note: add-ins revision 3.14.0058, 3.14.0060 and 3.14.0063 are
compatible with this hotfix

VERSION 3.8.0001.0270 HOTFIX 2 (OCTOBER 23, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This version can upgrade the following versions of Resource Central:
3.8 and 3.8 Hotfix 1. 

Version number overview:
 Outlook(R) 2010, 2013 and 2016 32bit add-in: 3.14.0063
 Outlook(R) 2010, 2013 and 2016 64bit add-in: 3.14.0063 

	* RESOURCE CENTRAL OUTLOOK ADD-IN NOW SUPPORT OUTLOOK® 2016
New 46542: 

When you contact support to request the hotfix, you will receive a
download link. For simplicity reasons the download will contain
Resource Central version 3.8.0001.0270 Hotfix 1 as well as
3.8.0001.0270 Hotfix 2.

VERSION 3.8.0001.0270 HOTFIX 1 (OCTOBER 8, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This version can upgrade the following versions of Resource Central:
3.8. 

Version number overview:
 Resource Central: 3.8.0001.0270
 Resource Central Database: 3.8.0001.0270
 Resource Central Sync Service: 3.8.0001.0270
 Resource Central Configuration Tool: 3.8.0001.0241
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0060
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0060 

Compliant with RealTime Service version 6.3.31.0, 6.4.17.118,
6.4.17.133 & 6.4.22.0 

	* NEW STANDARD REPORTS: CANTINA AND EXTRA SERVICES
New 35069: 
	* VISUAL IMPROVEMENTS OF STANDARD REPORTS
Fixed 39713, 39714, 40686: 
	* MISSING TEXT TRANSLATIONS
Fixed 40392, 42186, 43731, 45050: 
	* PARAMETER RESOURCEFINDER.UNCHECKATTENDEE DID NOT WORK
Fixed 40657: 
	* FILTER DID NOT SEARCH RECURSIVELY IN SUB TREES
Fixed 41013: 
	* CATEGORIES WERE NOT DISPLAYED WHEN CREATING FILTERS
Fixed 42177: 
	* RESOURCE FINDER PLACED ATTENDEE IN ORDER FORM FROM PREVIOUS
UNRELATED SESSION
Fixed 42185: 
	* FORMS DID NOT SUPPORT HTML TAGS
Fixed 42189: 
	* ORDERS CANCELLED AFTER DEADLINE WERE NOT VISIBLE IN MESSAGES OR IN
ORDERS
Fixed 42323: 
	* RESOURCE CENTRAL SIGNAGE SERVICE CONFIGURATION DID NOT WORK
Fixed 44923: 
	* SYNCHRONIZATION SERVICE COULD LOSE CONNECTION TO DATABASE
Fixed 44969: 
	* PROPERTY VALUES COULD NOT CONTAIN THE APOSTROPHE CHARACTER
Fixed 45005: 
	* ORDER FORM DECIMAL POINT PLACED WRONG IN SOME BACKEND/FRONTEND
SETTING MIX
Fixed 46297: 
	* COULD NOT OPEN ORDER FORM IN SPECIAL BACKEND/FRONT LANGUAGE MIX
Fixed 46896: 
	* COULD NOT CREATE LOOKUP VALUES
Fixed 46926: 
	* ADMINISTRATION GUIDE REVISION 37, PARAMETER GUIDE REVISION 3.35
Updated: 
	* GUIDES ARE AVAILABLE IN ENGLISH LANGUAGE ONLY
Updated: 
	* ADD-IN: ATTENDEES REMOVED FROM THE OUTLOOK INVITATION IN SPECIAL
EXCHANGE ENVIRONMENT
Fixed 40684: 
	* ADD-IN: COULD NOT BE DEPLOYED IN SYSTEM CONTEXT
Fixed 42176: 
	* RESOURCE CENTRAL 3.8 ADD-IN (REVISION 3.14.0058) CAN STILL WORK
WITH THE ABOVE TWO LIMITATIONS
Note: 

VERSION 3.8.0001.0256 (AUGUST 19, 2015)

Please see What's new in Resource Central version 3.8
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/422/61/whats-new-in-resource-central-version-38]


This version can upgrade the following versions of Resource Central:
3.6.; 3.7 and 3.7.10. 

Version number overview:
 Resource Central: 3.8.0001.0256
 Resource Central Database: 3.8.0001.0256
 Resource Central Sync Service: 3.8.0001.0256
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0058
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0058 

Compliant with RealTime Service version 6.3.31.0 

	* SUPPORT FOR CHROME BROWSER, SUPPORT FOR INTERNET EXPLORER NORMAL
MODE 
New 12450: 
	* IMPROVED WORKFLOW IN THE MESSAGE SECTION
New 12635: 
	* STANDARD REPORTS CAN BE EXPORTED TO PDF
New 12760: 
	* RESOURCEFINDER USERS CAN MOVE RESERVATION AND ORDER TO ANOTHER
RESOURCE
New 12781: 
	* EASY OVERVIEW - WHERE ARE PROPERTIES AND FORMS ARE USED?
New 12821, 12822: 
	* ACTIVATION AND DEACTIVATION OF ITEMS
New 12827: 
	* RC CONFIGURATION TOOL EXTENDED AND IMPROVED
New 13450, 28059, 28892, 28886 : 
	* LOGS FOR WEB BACKEND AND SYNCHRONIZE SERVICE ARE STORED IN
PROGRAMDATA FOLDER
New 16106: 
	* FORM EDITOR TOOL BARS SIMPLIFIED
New 16333: 
	* ALL PRIOR HOTFIX AND SERVICE RELEASE CHANGES INCLUDED
New 19611: 
	* VISITOR REGISTRATION / KIOSK
New 19781: 
	* ADD-IN SETTINGS ARE STORED IN CLIENT PC CONFIGURATION FILE INSTEAD
OF REGISTRY
New 20419: 
	* DATABASE CLEANER ADJUSTED
New 21326: 
	* NEW STANDARD REPORT: ORDER (ACCORDING TO SERVICE PROVIDER ROLE)
New 35069: 
	* COULD NOT MOVE A RESERVATION OCCURRENCE IN A SERIES TO ANOTHER
RESOURCE
Fixed 21310: 
	* AVAILABLE RESOURCES FEATURE DID NOT RESPECT PERMISSIONS
Fixed 28222: 
	* SUPPORT FOR EXCHANGE/OFFICE/OUTLOOK 2007
Removed 17378: 
	* EMAIL WINDOWS SERVICE
Removed 18344: 
	* UPGRADE FROM RESOURCE CENTRAL 3.0 AND RESOURCE CENTRAL 3.5
Removed 19882: 
	* STANDARD REPORTS CANTINA AND EXTRA SERVICES
Removed 39667: 
	* SUPPORT FOR WINDOWS SERVER 2008
Removed 40662: 
	* INSTALLATION GUIDE REVISION 31, PARAMETER GUIDE REVISION 3.33, USER
GUIDE REVISION 4
Updated: 
	* GUIDES ARE AVAILABLE IN ENGLISH LANGUAGE ONLY
Updated: 	* Custom made reports are not supported out of the box (will
be supported in Service Release 1)

VERSION 3.7.0010.0110 HOTFIX 5 (JULY 6, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This Hotfix can be used to patch the following version of Resource
Central: 3.7.10.0110 Service Release 2 

Version number overview:
 Outlook(R) 2007 add-in: 3.14.0032
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0032 

	* 32 BIT ADD-IN FOR OUTLOOK 2007/2010/2013 TEMPORARILY SHOWED
DUPLICATED OUTLOOK ATTENDEES 
Fixed 36719: 

When you contact support to request the hotfix, you will receive a
download link. For simplicity reasons the download will contain
Resource Central version 3.7.0010.0110 Service Release 2 as well as
the Hotfix 5.

VERSION 3.7.0010.0110 SERVICE RELEASE 2 (JUNE 10, 2015)

The Service Release can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This Service Release can be used to patch the following version of
Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035
Hotfix 2, 3.7.0010.0069 Hotfix 3, 3.7.0010.0070 Hotfix 4 and
3.7.0010.0092 Service Release 1 

Version number overview:
 Resource Central: 3.7.0010.0110
 Resource Central Database: 3.7.0010.0110
 Resource Central Sync Service: 3.7.0010.0110
 Resource Central E-mail Service: 3.7.0010.0085
 Outlook(R) 2007 add-in: 3.14.0030
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0030
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0030
 Compliant with RealTime Service version 6.1.17.0, 6.2.10.0,
6.2.10.902,6.3.23.0, 6.3.31.0 and 6.4.17.118 (Exchange on-premise)
 Compliant with RealTime Service version 6.2.10.902, 6.3.23.0,
6.3.31.0 and 6.4.17.118 (Exchange Online)
 Not compliant with earlier add-in versions 

	* SIMPLIFIED HANDLING OF VIRTUAL RESOURCES, SHARED ORDERS AND
ONE-STEP ORDERING. NOW APPLIES TO MORE EXCHANGE ENVIRONMENTS (ADD-IN).
New 20782, 28524: 
	* COULD NOT CANCEL OR UPDATE AN OCCURRENCE IN RESOURCE FINDER
(ADD-IN)
Fixed 14828, 15026, 33976: 
	* RESOURCE FINDERS AVAILABLE RESOURCES DID NOT RESPECT PERMISSIONS
Fixed 28196: 
	* ORDER FORM RADIO BUTTON PROPERTY WAS NOT RESTORED CORRECTLY
Fixed 28248, 33623: 
	* LONG DISPLAY NAMES UNDER DAILY TASKS / OVERVIEW SECTION TRUNCATED
Fixed 28289: 
	* GERMAN TYPING MISTAKES
Fixed 28302: 
	* TIME OUT ISSUE WHEN RECREATING HUGE RELATIONS TABLE IN RC BACK END 
Fixed 28559, 28567: 
	* STANDARD REPORT PERFORMANCE IMPROVED IN HYBRID ENVIRONMENTS
Fixed 28945: 
	* ALL CUSTOM REPORTS UNDER MAINTENANCE PROGRAM MIGRATED
Fixed 28949: 
	* SHOULD NOT BE POSSIBLE TO REMOVE HOST ROLE
Fixed 30448: 
	* OUTLOOK DIRECT MODE COULD CAUSE ISSUES WITH DISMISSING REMINDERS
(ADD-IN)
Fixed 31764: 
	* VIRTUAL RESOURCES NOT ALWAYS INCLUDED UNDER AVAILABLE RESOURCES
Fixed 33628: 
	* COULD NOT OPEN SOME MSG FILES FROM DESKTOP (ADD-IN)
Fixed 33675: 
	* ADMINISTRATOR GUIDE REVISION 28, PARAMETER GUIDE REVISION 3.32
Updated: 

VERSION 3.7.0010.0092 SERVICE RELEASE 1 (MARCH 20, 2015)

The Service Release can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This Service Release can be used to patch the following version of
Resource Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035
Hotfix 2, 3.7.0010.0069 Hotfix 3 and 3.7.0010.0070 Hotfix 4 

Version number overview:
 Resource Central: 3.7.0010.0092
 Resource Central Database: 3.7.0010.0092
 Resource Central Sync Service: 3.7.0010.0092
 Resource Central E-mail Service: 3.7.0010.0085
 Outlook(R) 2007 add-in: 3.14.0022
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0022
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0022
 Compliant with RealTime Service version 6.1.17.0, 6.2.10.0,
6.2.10.902, 6.3.23.0 and 6.3.31.0 (Exchange on-premise)
 Compliant with RealTime Service version 6.2.10.902, 6.3.23.0 and
6.3.31.0 (Exchange Online)
 Compliant with add-in version 3.14.0020 

	* VERTICAL RF SCROLL BAR NOT VISIBLE WHEN RF DISPLAY MANY RESOURCES
Fixed 17777: 
	* RF – AVAILABLE RESOURCES DID NOT USE “DEFAULT LOCATION”. THIS
CAUSED TOO MANY RESOURCES TO APPEAR AS AVAILABLE
Fixed 18385: 
	* COULD NOT MOVE SINGLE BOOKING IN A RECURRENCE BOOKING
Fixed 19783: 
	* RICH TEXT EDITOR COULD NOT SAVE RICH TEXT CHANGES FOR VIRTUAL
RESOURCE
Fixed 20952: 
	* MAILBOX UNAVAILABLE – UNABLE TO RELAY (SPECIAL CASE)
Fixed 21267: 
	* MISSING PROPERTY CAPTIONS IN “CHANGED RESERVATION” EMAIL
Fixed 21313: 
	* RF STANDALONE PAGE COULD NOT UPDATE DATE
Fixed 21329: 
	* ADD-IN. COULD NOT HANDLE BOOKINGS WITH NEWLINE CARRIAGE RETURN IN
SUBJECT FIEL
Fixed 23055: 
	* COULD NOT DELETE LOOKUP VALUE AFTER ENABLING LOOKUPVALUEDEPARTMENT
PARAMETER
Fixed 26549: 
	* ADMINISTRATOR GUIDE UPDATED (DETAILS ABOUT CANTINA REPORT)
Fixed 26765: 

VERSION 3.7.0010.0070 HOTFIX 4 (JANUARY 30, 2015)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1, 3.7.0010.0035 Hotfix 2
and 3.7.0010.0069 Hotfix 3 

Version number overview:
 Resource Central: 3.7.0010.0070
 Resource Central Database: 3.7.0010.0070
 Resource Central Sync Service: 3.7.0010.0058
 Resource Central E-mail Service: 3.7.0010.0070
 Outlook(R) 2007 add-in: 3.14.0020
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0020
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0020 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* RC SERVICE ACCOUNT LOCK OUT
Fixed 20383: 

VERSION 3.7.0010.0069 HOTFIX 3 (DECEMBER 15, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033, 3.7.0010.0034 Hotfix 1 and 3.7.0010.0035
Hotfix 2 

Version number overview:
 Resource Central: 3.7.0010.0069
 Resource Central Database: 3.7.0010.0069
 Resource Central Sync Service: 3.7.0010.0058
 Resource Central E-mail Service: 3.7.0010.0058
 Outlook(R) 2007 add-in: 3.14.0020
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0020
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0020 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* SHARED ORDER FORM FEATURE SUPPORTED
New 15163: 
	* MODIFIED WORKFLOW FOR ORDERS WITH STATUS "CONFIRMED" (KB 128
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/300/0/KB128---BEHAVIOR-OF-ORDER-STATUS-AND-CONSUMED-QUANTITIES])
New 15518: 
	* REMOVED LINK TO NEW RESOURCE WIZARD
New 15592: 
	* SHARED ORDER FORM USER GUIDE
New 16441: 
	* LOGIC OF CONSUMED QUANTITY CHANGED (KB 128
[HTTP://WWW.ADD-ON-SUPPORT.COM/SUPPORT/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/300/0/KB128---BEHAVIOR-OF-ORDER-STATUS-AND-CONSUMED-QUANTITIES])
New 17162: 
	* UPDATED GUIDES (US-ENGLISH ONLY)
New: 
	* ISSUE WHEN PRINTING RESERVATIONS AND MESSAGES
Fixed 14833: 
	* NOMAILFORRESERVATIONOLDERTHAN PARAMETER GENERATED WARNING IN EVENT
LOG
Fixed 14834: 
	* WRONG DUTCH TRANSLATIONS 
Fixed 14835, 14839, 14840: 
	* MOUSE OVER PICTURE OF RESOURCE IS HIDDEN BEHIND THE ATTENDEES
OVERVIEW
Fixed 14838: 
	* ADD-IN CHANGES
Fixed 14848, 14849, 15273, 15467, 16048, 16862: 
	* SUBJECT IN GUEST HOUSE EMAIL CONFIRMATION IS NOW CONFIGURABLE BY A
PARAMETER
Fixed 15005: 
	* RESOURCE NOTIFICATION MESSAGE MADE CONFIGURABLE
Fixed 15179: 
	* CHARACTERS TRUNCATING
Fixed 15180: 
	* DETAILED UTILIZATION REPORT SLOW ON SOME CLIENT PCS
Fixed 15301: 
	* REARRANGE RC BASIC PARAMETER LAYOUT 
Fixed 15420: 
	* FRENCH TRANSLATION ERROR
Fixed 16009: 
	* DETAILED UTILIZATION REPORT DID NOT RESPECT RESOURCE OPENING HOURS
Fixed 16334: 
	* APPOINTMENT TIME WAS DISPLAYED INCORRECTLY IN THE RESOURCE FINDER
FOR SOME TIME ZONES
Fixed 16483: 
	* MISSING SCROLLBAR, WHEN ADDING MANY ROLES TO ITEMS
Fixed 16910: 
	* AUTOARRANGE PARAMETER FIXED TO HANDLE PAST ORDER LINES INSTEAD OF
FUTURE ORDER LINES
Fixed 16984: 
	* VISITOR PREVIEW TOO SMALL
Fixed 17136: 
	* THE DEFAULT BADGES NOW HAVE SAME SIZE
Fixed 17137: 

VERSION 3.7.0010.0035 HOTFIX 2 (OCTOBER 22, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033 and 3.7.0010.0034 Hotfix 1 

Version number overview:
 Resource Central: 3.7.0010.0035
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0035
 Resource Central E-mail Service: 3.7.0010.0035
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* RESOURCE CENTRAL 3.7.0010.0034 HOTFIX 1 INSTALLATION DID NOT ALWAYS
NOTIFY USER ABOUT REQUIRED ACCESS RIGHTS 
Fixed 14843: 
	* CANCELLATION EMAIL WAS BLANK WHEN ONLY PROPERTIES WERE BOOKED 
Fixed 15687: 
	* RECURRENCE ISSUE IN OUTLOOK® & RESSOURCEFINDER WHEN OCCURRENCES
WERE BEFORE AND AFTER DST CHANGE 
Fixed 15895: 
	* CANCELLED ORDER EMAIL DID NOT CONTAIN THE ORDER INFORMATION
Fixed 16067: 
	* RESERVATIONEMAIL.SHOWDETAIL PARAMETER WAS NOT WORKING IN RESOURCE
CENTRAL 3.7.0010.0034 HOTFIX 1
Fixed 16078: 

VERSION 3.7.0010.0034 HOTFIX 1 (AUGUST 20, 2014)

The Hotfix can only be obtained by contacting our support
[http://www.add-on-support.com/support/index.php?]. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0010.0033 

Version number overview:
 Resource Central: 3.7.0010.0034
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0033 (remark
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1])
 Resource Central E-mail Service: 3.7.0010.0033 (remark
[http://www.add-on-support.com/support/index.php?/Knowledgebase/Article/View/370/0/kb106---rc-sync-service-has-insufficient-version-number-in-rc-3710-hotfix-1])
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.17.0, 6.2.10.0 and
6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* AVOID RC EMAILS FOR PAST RESERVATIONS OLDER THAN A CERTAIN DATE AND
YEAR
Fixed 13355: 
	* SHOWED AM/PM IN ONE STEP ORDERING IN RF
Fixed 13377: 
	* CAST ERROR ON SOME CLIENT PCS WHEN RUNNING THE DETAILED UTILIZATION
REPORT
Fixed 13381: 

VERSION 3.7.0010.0033 (JUNE 30, 2014)

This version can upgrade the following versions of Resource Central:
3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019;
3.6.0002.0003; 3.6.0002.0005; 3.6.0002.0006; 3.6.0002.0008;
3.7.0004.0005; 3.7.0004.0006; 3.7.0004.0008 

Version number overview:
 Resource Central: 3.7.0010.0033
 Resource Central Database: 3.7.0010.0033
 Resource Central Sync Service: 3.7.0010.0033
 Resource Central E-mail Service: 3.7.0010.0033
 Outlook(R) 2007 add-in: 3.14.0016
 Outlook(R) 2010 and 2013 32bit add-in: 3.14.0016
 Outlook(R) 2010 and 2013 64bit add-in: 3.14.0016 

Compliant with RealTime Service version 6.1.14.0, 6.1.17.0, 6.2.10.0
and 6.2.10.902 (Exchange on-premise) 

Compliant with RealTime Service version 6.2.10.902 (Exchange Online) 

	* SUPPORT FOR OFFICE 365 ENTERPRISE E3 
New 5750: 
	* VISITOR MODULE PHOTO CAPTURING AND SCANNER SUPPORT MIGRATED TO
WINDOWS 7 AND WINDOWS 8
New 1135: 
	* DETAILED RESOURCE UTILIZATION REPORT
New 3629: 
	* ACCESS TO ORDER FORM IN RESOURCE FINDER AFTER RE-OPENING EXISTING
RESERVATION
New 3647: 
	* RESOURCE SELECTION NOTIFICATION FEATURE, SO USERS CAN
CONFIRM/DECLINE WHETHER THEY POSSESS CERTAIN SKILLS
New 4786: 
	* DEFAULT NUMBER OF SERVICES IS NOW CONTROLLED BY A PARAMETER
New 4811: 
	* ATTENDEE FEATURE IN RESOURCE FINDER
New 5749: 
	* DISCONTINUED SUPPORT FOR WINDOWS SERVER 2003, EXCHANGE SERVER 2003,
OUTLOOK 2003 AND SQL SERVER 2005
New 6166: 
	* EMAIL NOTIFICATION WHEN DELETION OF PAST BOOKINGS IS NOW CONTROLLED
BY A PARAMETER
New 8217: 
	* ALL RESOURCE CENTRAL 3.6 HOTFIX AND RESOURCE CENTRAL 3.7 HOTFIX 1,
2 AND 3 IMPROVEMENTS MIGRATED INTO THE NEW RELEASE
New 8487: 
	* COULD NOT CREATE MORE ITEMS WITH THE SAME NAME
Fixed 7462: 
	* UPDATED TIME ZONE DATA
Fixed 7929: 
	* IMPROVEMENTS TO THE ADD-INS
Fixed: 

Release contains all bug fixes, updates and improvements from Resource
Central 3.7 Hotfix 1, 2 and 3

VERSION 3.7.0004.0008 HOTFIX 3 (MAY 12, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005; 3.7.0004.0005 hotfix 1 and 3.7.0004.0006
hotfix 2 

Version number overview:
 Resource Central: 3.7.0004.0008
 Resource Central Database: 3.7.0004.0008
 Resource Central Sync Service: 3.7.0004.0005
 Resource Central E-mail Service: 3.7.0004.0005
 Outlook(R) 2007 add-in: 3.10.0004
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0004
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0004 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

	* TEXT CORRECTIONS
Fixed 7183: 
	* INSTALLER AND DATABASE UPGRADE ISSUES
Fixed 7319, 7368, 7578: 
	* SUPPORT FOR APOSTROPHE IN SMTP ADDRESSES
Fixed 7367: 
	* BACKEND MENU DOES NOT FOLLOW USER PERMISSIONS
Fixed 7515: 
	* REGIONS VISIBLE WHEN SHARED ORDER FORM IS NOT ENABLED
Fixed 7647: 
	* ISSUE BOOKING ACROSS TIME ZONE COULD CAUSE SYSTEM TO DENY ADDING
ORDER DUE TO DEADLINE PERIOD
Fixed 7677: 
	* SPECIAL CHARACTER IN GROUP NAME NOT ALLOWED
Fixed 8029: 
	* STANDARDIZE AND OPTIMIZE SQL CONNECTION TO IMPROVE PERFORMANCE
Fixed 8099: 
	* MOVING RESERVATION DID NOT MOVE SERVICE TIME CORRESPONDINGLY
Fixed 8117: 
	* ORGANIZER MISSING OUTLOOK SCHEDULING ASSISTANT ON SPECIAL CLIENT
PCS AFTER USING RESOURCE FINDER
Fixed 8184: 
	* COULD NOT ADD ROOM NAMES WITH CERTAIN SPECIAL CHARS IN ROOM
NAME                  
Fixed 8532: 
	* WHEN REORDERING AN ITEM, IT APPEARED TWO TIMES IN THE ORDER
Fixed 8557: 
	* SUPPORT OF WINDOWS AUTHENTICATION
Fixed 8590: 

Hotfix contains all bug fixes and updates from previous hotfixes of
version 3.7.x.

VERSION 3.7.0004.0006 HOTFIX 2 (MARCH 6, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005 and 3.7 hotfix 1 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Version number overview:
 Resource Central: 3.7.0004.0006
 Resource Central Database: 3.7.0004.0006
 Outlook(R) 2003 add-in: 3.10.0004
 Outlook(R) 2007 add-in: 3.10.0004
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0004
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0004 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

	* SUPPORT FOR THE UPCOMING RESOURCEBOOKING WEB APP
New 4702: 
	* PARAMETER GUIDE UPDATED
New 6246: 
	* RESOURCEFINDER PERFORMANCE IMPROVEMENT
Fixed 2147, 2961, 3211: 
	* MISSING FREE/BUSY INFORMATION IN SCHEDULING ASSISTANT ON A VERY FEW
CLIENTS
Fixed 3195: 
	* PRICE LIST REPORT NOT AVAILABLE AFTER UPGRADE
Fixed 3561: 
	* SCRIPT ERROR ON SPECIAL OUTLOOK 2007 CLIENTS
Fixed 4806: 
	* JAPANESE CHARACTERS ON ITEMS AND GROUPS
Fixed 4833: 
	* SPECIAL CHARACTERS ON GROUP NAME IN ITEMS 
Fixed 5387: 
	* VR_ARRIVALDATE PROPERTY REINTRODUCED
Fixed 6027: 
	* RC RESPONSE E-MAIL SHOULD CONTAIN RESOURCE DISPLAY NAME 
Fixed 6028: 
	* MASTER RECORD OF RECURRING APPOINTMENT WAS SHOWN IN RESOURCE FINDER
Fixed 6217: 
	* DIFFERENT TIME ZONES FOR SERVER AND CLIENT COULD LEAD TO NOT BEING
ABLE TO BOOK
Fixed 6230: 

Hotfix contains all bug fixes and updates from previous hotfixes of
version 3.7.x.

VERSION 3.7.0004.0005 HOTFIX 1 (JANUARY 21, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following version of Resource
Central: 3.7.0004.0005 

Version number overview:
 Resource Central: 3.7.0004.0005
 Outlook(R) 2003 add-in: 3.10.0003
 Outlook(R) 2007 add-in: 3.10.0003
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0003
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0003 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

	* OUR OUTLOOK® ADD-IN’S NOW SUPPORTS OTHER THAN THE ENGLISH
REVISION OF WINDOWS
Fixed 4119: 

VERSION 3.7.0004.0005 (NOVEMBER 27, 2013)

NOTE: VERSION 3.7.0004.0005 IS RELEASED FOR CLIENTS WHO USE AN ENGLISH
REVISION OF THE WINDOWS OPERATING SYSTEM. HOTFIX 1 FOR RESOURCE
CENTRAL VERSION 3.7 WILL SUPPORT OTHER LANGUAGES. 

This version can upgrade the following versions of Resource Central:
3.0.x; 3.5.x; 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and
3.6.0002.0003 

Version number overview:
 Resource Central: 3.7.0004.0005
 Outlook(R) 2003 add-in: 3.10.0002
 Outlook(R) 2007 add-in: 3.10.0002
 Outlook(R) 2010 and 2013 32bit add-in: 3.10.0002
 Outlook(R) 2010 and 2013 64bit add-in: 3.10.0002 

Customers running RC 3.0.x or RC 3.5x must upgrade the add-ins
 Customers running RC 3.6 is recommended to consult Add-On Products
Support before upgrading add-ins 

Compliant with RealTime Service version 6.00.63.0, 6.00.66.0 and
6.1.17.0 

	* ONE STEP ORDERING FOR VIRTUAL RESOURCES
New: 
	* ADDITIONAL ITALIAN LANGUAGE AND IMPROVEMENTS FOR OTHER LANGUAGES
New: 
	* SUPPORT FOR OUTLOOK® DELEGATE FUNCTIONALITY
New: 
	* IMPROVED ORDER FORM EDITOR
New: 
	* REARRANGED VR CREATION FORM
New: 
	* SEARCH ORDER NUMBER
New: 
	* NEW STANDARD REPORT: ITEM PRICE LIST
New: 
	* INVALID LICENSE/LICENSE EXPIRED MESSAGE SHOWN IN E-MAILS
Fixed 758: 
	* BOOKING A LIGHT RESOURCE, WRONGLY WARNING MESSAGES WHEN BOOKING A
LIGHT RESOURCE HAS BEEN CORRECTED
Fixed 761: 
	* VARIOUS MINOR PROBLEMS HAVE BEEN FIXED
Fixed: 

VERSION 3.6.0002.0009 HOTFIX 8 (MAY 21, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003,
3.6.0002.0005, 3.6.0002.0006 and 3.6.0002.0008 

Version number overview:
 Resource Central: 3.6.0002.0009
 Resource Central Database: 3.6.0002.0009
 Resource Central Sync Service: 3.6.0002.0008
 Resource Central E-mail Service: 3.6.0002.0008
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* WHEN REORDERING AN ITEM, IT APPEARED TWO TIMES IN THE ORDER
Fixed 8557: 
	* SUPPORT OF WINDOWS AUTHENTICATION
Fixed 8590: 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0008 HOTFIX 7 (APRIL 11, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003,
3.6.0002.0005 and 3.6.0002.0006 

Version number overview:
 Resource Central: 3.6.0002.0008
 Resource Central Database: 3.6.0002.0008
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* NOW POSSIBLE TO STOP E-MAILS FLOW ON CANCELLED EVENTS IN THE PAST
New 5743: 
	* PERFORMANCE IMPROVEMENT IN LOAD OF “REPLY ORDER” UNDER A
MESSAGE
Fix 3471: 
	* ORDERS ON MOVED OR DELETED RESERVATIONS CAN NOW BE CHANGED
Fix 3564; 3605: 
	* DELETED RECURRING APPOINTMENT WHERE WRONGLY SHOWN IN RESOURCE
FINDER
Fix 4805: 
	* SPECIAL CHARACTERS IN GROUP NAME IN ITEMS
Fix 4833; 5387; 6319; 6320: 
	* SCRIPT ERROR IN RESOURCE FINDER FOR OUTLOOK® 2007
Fix 4846; 6318: 
	* BADGES WHERE NOT SAVED, WHEN WIDTH OR LENGTH HAVE DECIMAL VALUES
Fix 5390: 
	* VALUE FOR PROPERTIES THAT INCLUDE CARRIAGE RETURN DID NOT LOOK NICE
ON E-MAILS
Fix 5751: 
	* STANDARD BOOKINGS REPORT NOT ABLE TO HANDLE MULTI-DAY RESERVATIONS.
Fix 6129: 
	* SQL JOB TASK RC_AOD_DELETEPRIORBOOKING FAILS DUE TO ERRONEOUS DATE
TIME FORMAT
Fix 6229: 
	* NOT ABLE TO BOOK FROM RESOURCE FINDER IF TIME ZONE ON SERVER IS
DIFFERENT 
Fix 6230; 6314: 
	* ERROR WHEN TYPING ' IN ORDER FORM
Fix 6947: 
	* NEWFOUNDLAND TIME ZONE INFORMATION HAS BEEN UPDATED
Fix 6968: 
	* APOSTROPHE IN RESOURCE E-MAIL ADDRESS NOW SUPPORTED
Fix 7332: 
	* BACKEND MENU DOES NOT FOLLOW USER PERMISSIONS
Fix 7566: 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0006 HOTFIX 6 (JANUARY 20, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019; 3.6.0002.0003
and 3.6.0002.0005 

Version number overview:
 Resource Central: 3.6.0002.0006
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* EXTRA ID FIELDS ON ITEMS CAN NOW ACCEPT ALL KIND OF VALUES NOT ONLY
NUMERIC.
Fixed 4693: 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0005 HOTFIX 5 (JANUARY 2, 2014)

The Hotfix can only be obtained by contacting our support. 

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018; 3.6.0001.0019 and 3.6.0002.0003


Version number overview:
 Resource Central: 3.6.0002.0005
 Outlook(R) 2003 add-in: 3.09.0018
 Outlook(R) 2007 add-in: 3.09.0018
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0018
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0018 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* WHITE SCREEN IS SEEN WHEN RF HAS BEEN LOADED.
Fixed 2147: 
	* PROCESSING INDICATOR IS ADDED WHEN USER PRESS REPLY BUTTON UNDER
MESSAGE VIEW.
Fixed 2869: 
	* LOAD TIME FOR RESOURCEFINDER HAS BEEN IMPROVED
Fixed 2961: 
	* AUTHENTICATE WINDOW SUDDENLY POP UP WHEN USING RESOURCEFINDER
Fixed 3195: 
	* MISSING FREE/BUSY INFORMATION IN SCHEDULING ASSISTANT OF OUTLOOK®
WINDOW
Fixed 3195: 
	* “ALL FIELD” COMBOBOX IS SHOWN IN OUTLOOK® APPOINTMENT WINDOW
WHEN RESOURCEFINDER BUTTON IS CLICKED
Fixed 3211: 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0002.0003 HOTFIX 4 (OCTOBER 21, 2013)

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017; 3.6.0001.0018 and 3.6.0001.0019 

Version number overview:
 Resource Central: 3.6.0002.0003
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* DAILY TASKS => VISITORS => PRINT ALL BADGES DOESN'T WORK
Fixed 1301: 
	* LOADING ISSUE IN MESSAGES VIEW
Fixed 1825: 
	* MAILS NOT SEND FROM VISITOR MODULE
Fixed 2339: 
	* REDUCE THE ERROR OF CACHING SCRIPT FILES AT CLIENT MACHINE WHEN
DOING THE UPGRADE OF RC BACKEND
Fixed 2708: 
	* ISSUE WITH ORDER STATUS
Fixed 2959; 2960; 2964: 
	* SOMETIME DB ERROR SCREEN APPEAR WHEN SERVICE PROVIDER SEND REPLY
FOR AN ORDER
Fixed 3041: 
	* DATE MARKED AS BOLD IN "DAILY TASKS -> MESSAGE" ALTHOUGH THERE WAS
NO MESSAGE IN THAT DAY
Fixed 3049: 
	* MESSAGE/ORDER VIEW DISPLAY INCORRECT RECORDS
Fixed 3190: 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0019 HOTFIX 3 (SEPTEMBER 16, 2013)

This hotfix can be used to patch the following versions of Resource
Central: 3.6.0001.0017 and 3.6.0001.0018 

Version number overview:
 Resource Central: 3.6.0001.0019
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* BACKEND, LOCATION: SUB LOCATION MUST HAVE EXTRA ID1 FIELD AS THE
ROOT LOCATION
Fixed 1571: 
	* TIME ZONE ISSUE IN VISITOR MODULE
Fixed 2275; 2180: 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0018 HOTFIX 2 (AUGUST 13, 2013)

This hotfix can be used to patch the following version of Resource
Central: 3.6.0001.0017 

Version number overview:
 Resource Central: 3.6.0001.0018
 Outlook(R) 2003 add-in: 3.09.0017
 Outlook(R) 2007 add-in: 3.09.0017
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0017
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0017 

Note: New Outlook(R) add-in provided as a part of this hotfix 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* RESOURCE CENTRAL OUTLOOK® ADD-IN, INSTALLATION PACKAGE CHECK FOR
OUTLOOK® VERSION
Fixed 1443: 
	* DUPLICATED RESOURCE CENTRAL OUTLOOK® ADD-IN ENTRY IN
REMOVE/UNINSTALL PROGRAM
Fixed 1724: 
	* CHECK MARKS NOT SHOWN IN RF (RC 3.6)
Fixed 1775; 1596: 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0018 HOTFIX 1 (JUNE 12, 2013)

This hotfix can be used to patch the following version of Resource
Central: 3.6.0001.0017 

Version number overview:
 Resource Central: 3.6.0001.0018 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* CHECK MARKS NOT SHOWN IN RF (RC 3.6)
Fixed 1506: 
	* ADD-IN DOES NOT SHOW LOCATIONS/CATEGORIES IN THE ORDER THEY ARE
PRESENTED IN THE BACKEND.
Fixed 1635: 
	* LOCATION TREE SORTING CHANGES ARE NOT UPDATED IN RESOURCEFINDER
Fixed 1636: 

Hotfix contains all bug fixes from previous hotfixes of 3.6.x version.

VERSION 3.6.0001.0017 (MAY 29, 2013)

Version number overview:
 Resource Central: 3.6.0001.0017
 Outlook(R) 2003 add-in: 3.09.0013
 Outlook(R) 2007 add-in: 3.09.0013
 Outlook(R) 2010 and 2013 32bit add-in: 3.09.0013
 Outlook(R) 2010 and 2013 64bit add-in: 3.09.0013
 Installation Guide : 3.11
 User Guide : 3.03 

Note: New Outlook(R) add-in provided as a part of the release 

Compliant with RealTime Service version 6.00.00.45; 6.0.59.2 

	* SUPPORT FOR EXCHANGE SERVER 2013
New: 
	* SUPPORT FOR OUTLOOK® 2013
New: 
	* SUPPORT FOR WINDOWS SERVER 2012
New: 
	* RESTRUCTURED INSTALLATION GUIDE
New: 
	* CUSTOM FILTERS ARE NOW WORKING FOR SUB CATEGORIES
Fixed: 
	* OUTLOOK® ADDRESS FIELD WAS IN SPECIAL CASES POPULATED WITH WRONG
RESOURCE E-MAIL ADDRESSES
Fixed: 
	* UNCHECK LOCATION IN RESOURCE FINDER SHOWED ALL RESOURCES
Fixed: 
	* IMPROVED TRANSPORT OF E-MAIL ADDRESSES BETWEEN RESOURCEFINDER AND
OUTLOOK®
Fixed: 

VERSION 3.5.0008.0000 (JANUARY 8, 2013)

Compliant with RealTime Service version 6.0.0.38; 6.0.0.43 and
6.0.0.45 

	* INITIAL RELEASE OF VERSION 3.5
New: 
	* NEW STYLE FOR STANDARD REPORTS
New: 
	* SEMIAUTOMATIC MIGRATION FROM RC 3.0
New: 
	* SUPPORTS BOOKINGS IN SHARED CALENDARS
New: 
	* INTEGRATES WITH REALTIME SERVER 6 FOR INTEGRATION WITH EXCHANGE
New: 
	* SUPPORTS 13 LANGUAGES (ENGLISH (US), DANISH, DUTCH, GERMAN, FRENCH,
SWEDISH, CHINESE, SPANISH, JAPANESE, PORTUGUESE, RUSSIAN, KOREAN,
FINNISH)
New: 
	* IMPROVED PERFORMANCE
Improved: 
	* IMPROVED STABILITY AND SUPPORT FOR LARGER AND MORE COMPLEX
MICROSOFT ENVIRONMENTS
Improved: 
	* IMPROVED HANDLING OF RECURRING BOOKINGS
Improved: 	* Support for running ResourceFinder in Simple mode has
been dereleased
 	* Support for Exchange Server 2007, 2010
 	* Support for SQL Server 2005, 2008, and 2012
 	* Support for Outlook(R) 2003, 2007, 2010

VERSION 3.0.2012.0120 (JULY 27, 2011)

Version number overview:
 Internet information Server: 3.0.2012.0120
 Exchange Server 2003: 3.0.2006.0000
 Exchange Server 2007 & 2010: 3.0.3000.0260
 Outlook(R) 2003: 3.0.2035
 Outlook(R) 2007: 3.0.2060
 Outlook(R) 2010 32bit: 3.0.3035
 Outlook(R) 2010 64bit: 3.0.4060
 OWA 2007 sp3R3: 2007 SP3 R3
 OWA 2010 sp1r3: 2010 SP1 R3
 Installation Guide : 1.13
 User Guide : 1.4 

	* SUPPORT FOR INTERNET EXPLORER VER. 9
New: 
	* OWA INTEGRATION IS SUPPORTING EXCHANGE SERVER 2007 SERVICE PACK 3
R3 AND EXCHANGE SERVER 2010 SERVICE PACK 1 R3
New: 
	* ARIADNE (MODULEX) XML EXPORT - SUPPORT FOR THE GROUPEVENT TAG (SEE
PARAMETER MODULEXGROUPEVENT)
New: 
	* CORE PARAMETER PRE SETUP WHEN DOING A NEW INSTALLATION
New: 
	* POSSIBLE TO RESIZE OUTLOOK® ADD-IN WINDOWS, MYMEETING AND
RESOURCEFINDER
New: 
	* WARNING MESSAGES WHEN NO ORDERS HAVE BEEN ENTERED (SEE PARAMETER
RESOURCEFINDER.MSGFORNOORDER)
New: 
	* EXCHANGE SERVER INTEGRATION FOR EXCHANGE SERVER 2007 AND 2010 WAS
UPDATED TO FIX ISSUES THAT COULD CAUSE THE SYSTEM TO STOP RESPONDING
Fixed: 
	* IMPORT TOOL HAS BEEN UPDATED DUE TO ISSUE WITH MISSING MEETING IN
SOME SPECIAL CASES
Fixed: 
	* VIRTUAL RESOURCES - ISSUE WITH VIRTUAL RESOURCES NOT ALL CHILD LOOK
OCCUPIED WHEN A VIRTUAL RESOURCES HAS BEEN BOOKED
Fixed: 
	* VIRTUAL RESOURCES - ISSUE WITH WRONG OR NO ORDER FORM WAS PROVIDED
TO THE ORGANIZER
Fixed: 
	* LOOKUP VALUES & E-MAIL NOT WORKING CORRECTLY
Fixed: 
	* USING EXCHANGE EVENT SINKS COULD CAUSE AN OUT-OF-SYNC WHEN
CANCELLING A MEETING
Fixed: 
	* RESOURCEFINDER CORRECTED AN ISSUE WHEN REOPENING AN EXISTING
MEETING
Fixed: 
	* IMPORT UTILITY - CLEANUP RESOURCE CALENDAR FOR CANCELLED/DELETED
MEETINGS HAS BEEN REMOVED
Fixed: 
	* SOME ISSUES WITH PLACING ORDERS ON NON WORKING DAYS HAVE BEEN
CORRECTED
Fixed: 
	* DISABLE ACTIVE DIRECTORY SEARCH WITH PARAMETER
Fixed: 
	* DISABLE BUTTON SEND ORDER AFTER PRESSING THE SEND BUTTON IN SOME
CASES IT COULD CAUSE THE SYSTEM TO SEND THE ORDER TWICE.
Fixed: 
	* SAVE RESIZE RESOURCE NAME COLUMN FOR THE NEXT OPEN ON
RESOURCEFINDER
Fixed: 
	* ADDING VERSION NUMBERING TO OUTLOOK® ADD-IN
Fixed: 
	* TIME ZONE RULES UPDATED 
Fixed: 

VERSION 3.0.2012.0035 (MAY 1, 2011)

	* QUOTE POPUP, MISSING ENGLISH TRANSLATIONS
Fixed: 
	* ATTENDEES FUNCTION IN RESOURCEFINDER
Fixed: 
	* RC EXCHANGE INTEGRATION COULD IN SOME SPECIAL CASES LOOSE
CONNECTION TO THE CLIENT ACCESS SERVER.  
Fixed: 

VERSION 3.0.2012.0015 (APRIL 1, 2011)

	* RESOURCEFINDER LOADING ERRORS
Fixed: 
	* ISSUE WITH CHANGING RESOURCES (THE ORIGINAL ROOM IS STILL THERE
EVEN THOUGH YOU HAVE CHANGED ROOMS)
Fixed: 
	* SYNCHRONIZE: MISSING APPOINTMENT
Fixed: 
	* USING WEBSERVICE FOR EXCHANGE SERVER 2007 - NOT ABLE TO BOOK
DIRECTLY INTO THE RECOURSE CALENDAR
Fixed: 
	* SECURITY WHEN SENDING INFORMATION TO THE INTERNET, IT MIGHT BE
POSSIBLE FOR OTHERS TO SEE THAT INFORMATION
Fixed: 
	* WRONG REGISTRY PATH FOR IDENTITY ON WEBSERVER IN WINDOW 64BITS
Fixed: 
	* RESERVATIONS DOESN'T UPHOLD THE "BUFFER TIME END" MARK.
Fixed: 
	* DATABASE CONNECTION MAX POOL SIZE WAS REACHED
Fixed: 
	* ERROR IN CLIENT 3.0.3009
Fixed: 
	* DUPLICATE MEETINGS+MAILS WHEN BOOK NEW RESERVATION
Fixed: 
	* RC EXCHANGE INTEGRATION USING EXCHANGE WEBSERVICES COULD STOP.
Fixed: 
	* ISSUE SHOWING "CANNOT BIND TO APPOINTMENT" IN THE EVENT LOG
Fixed: 
	* ISSUE WITH SQL 2008 GERMAN EDITION
Fixed: 
	* DATABASE NOT CREATED PROPERLY
Fixed: 
	* MULTIPLE ORDER LINES
Fixed: 
	* PROBLEM WITH THE FUNCTION ”DEADLINE FOR CATERING” IN CONNECTION
WITH MOVEMENT OF MEETINGS
Fixed: 
	* REMINDER E-MAIL LAYOUT LOOK STRANGE
Fixed: 
	* GETTING REMINDER E-MAIL ON DELETED MEETINGS
Fixed: 
	* LONG DESCRIPTION IN A PROPERTY CREATES WRONG DISPLAY IN THE
RECEIVED ORDER CONFIRMATION.
Fixed: 
	* PARAMETER RESOURCEFINDER.SHOWATTENDEES - NOT WORKING
Fixed: 
	* MISSING ORDERS AND MESSAGES I RC VIEW.
Fixed: 
	* ERROR WHEN STARTING OUTLOOK®
Fixed: 
	* VIRTUAL RESOURCE, LACK OF CHECKING MESSAGE FOR VIRTUAL RESOURCE
Fixed: 
	* RESOURCEFINDER DOUBLE NAMES - OUTLOOK® 2010
Fixed: 
	* MODULEX SERVICES AUTOMATICALLY STARTING WHEN UPGRADING
Fixed: 
	* NOT DISPLAY PROPERTY VALUE IN MY MEETING WITH CUSTOM HTML FORM
Fixed: 
	* ITEM PRICE IS SET TO 0 IF PARAMETER ITEM.PRICE=1
Fixed: 
	* WRONG ASSIGNMENT WHEN CHANGE ITEM'S ROLE
Fixed: 
	* INSTALLATION ISSUES
Fixed: 
	* PROBLEMS WITH UPDATING MEETINGS
Fixed: 
	* ACCESS PERMISSION ISSUE 
Fixed: 

VERSION 3.0.2007.0020 (OCTOBER 12, 2010)

	* SUPPORT FOR EXCHANGE SERVER 2010.
New: 
	* QUOTA FEATURE WITH ITEMS IN ORDER.
New: 
	* MODULEX CONFIGURATION EDITOR NOW ALLOWS TO DEFINE PASSIVE OR ACTIVE
MODE.
New: 
	* BADGE DESIGN - NOW ABLE TO ADD FIELDS LIKE ARRIVAL DATE, ARRIVAL
TIME AND RESERVATION NAME ON THE BADGE.
New: 
	* DEADLINE FOR CHANGING ORDERS WAS IN SOME SITUATION NOT RESPECTED.
Fixed: 
	* CHECKMARK FOR SELECTED RESOURCE ISSUE WHEN UPDATING EXIST
APPOINTMENT.
Fixed: 
	* PERMISSION CALCULATOR NOT WORKING CORRECTLY WHEN UAC IS ENABLED ON
SERVER.
Fixed: 
	* PASSWORD IS NOW ENCRYPTED ON WINDOWS 2008.
Fixed: 
	* TEXT ON ORDER FORM IS NOW CORRECTLY LEFT ALIGNED.
Fixed: 
	* I CASES WHERE ATTENDEES ON ORDER FORM WAS NOT USED, IT COULD
PROVOKE A SYSTEM ERROR.
Fixed: 
	* NOT POSSIBLE TO CHANGE TIMESLOT FOR AN EXISTING MEETING BY USING
RESOURCEFINDER.
Fixed: 
	* BLANK RESOURCEFINDER PAGE AFTER UPGRADING.
Fixed: 
	* RESOURCECENTRALOVERVIEW.ASPX IN SOME SITUATIONS WAS SHOWN AS EMPTY.
Fixed: 
	* PERSON/ROLE RELATIONS INCORRECT AFTER UPGRADE.
Fixed: 
	* FRENCH AND DUTCH TRANSLATION ISSUE.
Fixed: 
	* DEFAULT LOCATION ISSUE RESOLVED, SOME SITUATIONS IT WAS NOT
POSSIBLE TO SET DEFAULT LOCATIONS.
Fixed: 
	* BOOKING VIRTUAL RESOURCE ISSUE.
Fixed: 
	* FAVORITE FUNCTION IN RESOURCEFINDER HAS BEEN SOLVED. 
Fixed: 

VERSION 3.0.2006.0055 (APRIL 26, 2010)

	* USING MSMQ APPROACH FOR EXCHANGE SERVER 2003/2007 TO IMPROVE
STABILITY
New: 
	* START AND END TIME MODIFICATION INSIDE RESOURCEFINDER WORK AFTER
THE SAME RULES AS OUTLOOK® DOES
New: 
	* CHECKBOX ON RESOURCES IN RESOURCEFINDER WHEN EDITING AN EXISTING
MEETING.
New: 
	* AN OPTION WITHIN THE UPGRADE INSTALLER FOR EXCHANGE TO INSERT IP
ADDRESS OF WEB SERVER, THEREBY AVOIDING TO MANUALLY INSERTING IT INTO
THE TXT FILE.
New: 
	* AUTOMATIC INSERTION OF THE APPLICATION ROOT DIRECTORY
New: 
	* POSSIBILITY FOR THE INSTALLER TO VERIFY THAT REQUIRED MSMQ IS IN
PLACE PRIOR TO THE ACTUAL INSTALL.
New: 
	* IMPROVED LOGGING FOR TRACEABILITY THROUGHOUT THE APPLICATION.
New: 
	* ASSIGNMENT CALCULATION. WE SUPPORT THE NESTED PARENT-CHILD
HIERARCHY.
New: 
	* IMPROVED PERFORMANCE WHEN LOGGING INTO THE BACKEND OF THE
APPLICATION
New: 
	* IMPROVED PERFORMANCE IN RESOURCEFINDER
New: 
	* FAVORITE FUNCTION FOR ORDER FORMULAS TO REMEMBER SPECIFIC USER
VALUES (AS ACCOUNTING NUMBERS)
New: 
	* ISSUE WHEN TRYING TO DRAG THE END TIME TO ANOTHER TIMESLOT
Fixed: 
	* CHECKBOX ON RESOURCE WHEN DRAG TIME SLOT IN RESOURCE FINDER (ERROR
IS IN IE7)
Fixed: 
	* INVISIBLE DATE PICKER (ERROR IN IE7)
Fixed: 
	* ADD RESOURCE TO MY FAVORITE ISSUE.
Fixed: 
	* MULTI-LANGUAGES FOR ADD TO MY FAVORITE CONTEXT MENU
Fixed: 
	* SWEDISH TRANSLATION ERROR
Fixed: 
	* MESSAGE BOX TEXT SAID [OBJECT] WHEN CHANGING LANGUAGE REMOVED
Fixed: 
	* OPEN OTHERS MY MEETINGS FEATURE
Fixed: 
	* ISSUE ABOUT DELETING MEETINGS AND ORDERS IN DEADLINE LINE PERIOD
Fixed: 
	* ISSUE SORTING LOCATIONS AND RESOURCES ALPHABETICALLY
Fixed: 
	* ERROR COULD NOT FIND A PART OF THE PATH 'C:PROGRAM FILES
(X86)ADD-ON PRODUCTSRESOURCECENTRALKEY.KEY'
Fixed: 
	* ORDER ID IS VISIBLE IN THE CANCELLATION E-MAIL THAT IS SENT WHEN
DELETING A MEETING.
Fixed: 
	* LIGHT RESOURCES BY DEFAULT DO NOT SEND ANY E-MAILS WHEN BOOKING.
Fixed: 
	* SOMETIMES SHORTCUT MENU DOES NOT CLOSE PROBABLY AFTER DISPLAYING.
Fixed: 
	* ERROR WHEN TRYING TO SET DEFAULT LOCATION INSIDE RESOURCEFINDER. 
Fixed: 

VERSION 3.0.2004.00 (JANUARY 7, 2010)

	* NOW POSSIBLE TO SELECT START AND EN TIME BY DRAGGING INSIDE THE
GRID VIEW IN RESOURCEFINDER.
New: 
	* NOW POSSIBLE TO SHOW ONLY SELECTED RESOURCES IN THE GRID VIEW
INSIDE RESOURCEFINDER.
New: 
	* NOW POSSIBLE TO SHOW AVAILABLE RESOURCES ONLY INSIDE
RESOURCEFINDER.
New: 
	* RESOURCEFINDER WILL HIGHLIGHT ROOMS IF THERE ARE BOOKINGS IN THE
SELECTED GRID VIEW.
New: 
	* NOW POSSIBLE TO SELECT UP TO A WEEK IN THE DATE CHOOSER INSIDE
RESOURCE FINDER.
New: 
	* NOW POSSIBLE TO SEND E-MAIL TO A RESERVATION OWNER DIRECTLY FROM
INSIDE RESOURCEFINDER.
New: 
	* NOW POSSIBLE TO SELECT MULTIPLE CATEGORIES FROM WITHIN
RESOURCEFINDER.
New: 
	* NON MODAL RESOURCEFINDER WINDOW. MEANING WINDOW DOES NO LONGER
LOCK, AND ONE CAN NAVIGATE BACK TO OUTLOOK® WITHOUT CLOSING
RESOURCEFINDER.
New: 
	* NOW POSSIBLE TO CONTROL THE LAYOUT OF RESOURCEFINDER.
New: 
	* THE SYSTEM CAN CREATE A TEMPORARY BOOKING.
New: 
	* INCREASED PERFORMANCE WHEN USING RESOURCEFINDER.
New: 
	* SCRIPT ERROR WHEN USING “&” IN THE LOCATION TREE
Fixed: 
	* SCRIPT ERROR WHEN SAVING STANDARD LOCATION.
Fixed: 
	* IN CERTAIN SITUATIONS ONE COULD TRIGGER MULTIPLE RESOURCE FINDER
TABS TO BE LOADED. 
Fixed: 

VERSION 3.0.1067.00 (AUGUST 26, 2009)

	* USERS CAN NOW GET MORE INFORMATION ABOUT RESERVATIONS, ESPECIALLY
IN REGARDS TO WHAT HAS CHANGED IN ORDERS, AND CANCELLED E-MAILS.
New: 
	* OWA INTEGRATION UPDATED TO WORK WITH THE LATEST ROLLUP 9 FOR
EXCHANGE 2007.
New: 
	* BETTER RENDERING OF THE TIME SCALE HEADER IN RESOURCE FINDER.
Improved: 
	* BETTER PERFORMANCE WITHIN THE RELATIONS SECTION OF RESOURCE
CENTRAL.
Improved: 
	* A BETTER PERFORMANCE EXPERIENCE WHEN USING RESOURCE FINDER.
Improved: 
	* EDIT TIME AN OCCURRENCE OF A RECURRING APPOINTMENT ISSUE.
Fixed: 
	* ADD-IN INSTALLER ISSUES.
Fixed: 
	* LOAD XML ERROR ISSUE IN MYMEETING AND RESOURCE FINDER.
Fixed: 
	* SCRIPT ERROR WHEN CLICKING ON RUN ON THE SEARCH AND FILTER
FUNCTION.
Fixed: 
	* REMOVE MESSAGE ABOUT TIME ZONE IN BACK END.
Fixed: 
	* THE HEADLINE AND TIME IN RF SHOW THE TIME AS FORMAT ACCORDING TO
THE LOCAL WINDOWS CLIENT.
Fixed: 
	* THE VERTICAL LINE ALIGNMENT INSIDE RF WHERE NOT CORRECT IN RESOURCE
LIST AND ATTENDEES LIST.
Fixed: 
	* OPEN RF IN MANY APPOINTMENT FORMS ISSUE.
Fixed: 
	* WRONG DISPLAY RESERVATIONS LAST MORE THAN 3 DAYS ISSUE.
Fixed: 
	* LOAD XML ERROR WITH & CHARACTER IN SUBJECT OF APPOINTMENT.
Fixed: 
	* DUPLICATE ORGANIZER NAMES IN THE RESERVATION’S TOOLTIP.
Fixed: 
	* MEMORY LEAK FOR OUTLOOK®/RESOURCE FINDER RESOLVED.
Fixed: 
	* IT’S NO LONGER POSSIBLE TO GET A MOUSE OVER ON DETAIL SECTION. 
Changed: 

VERSION 3.0.1066.00 (APRIL 14, 2009)

	* ORGANIZER WILL NOW BE SHOWN IN THE TOOLTIP INSIDE THE
RESOURCEFINDER
New: 
	* MODULEX DATA IS NOW RETAINED WHEN UPGRADING RESOURCE CENTRAL.
Updated: 
	* OUTLOOK® SHUTDOWNS UNEXPECTEDLY IF YOU UNCHECK RESOURCEFINDER
INSIDE THE COM+ INSIDE TRUST CENTER.
Fixed: 
	* GETTING WARNING FOR TIME ZONE CONVERSION EVEN AFTER SETTING
“INITIALIZE ….”
Fixed: 
	* VIRTUAL RESOURCE AND AUTO ACCEPT AGENT IS NOW WORKING.
Fixed: 
	* RESOURCE FINDER PRODUCING A SCRIPT ERROR IN SOME SITUATIONS
Fixed: 
	* WHEN YOU ACCESS RF THE FIRST TIME AND USE THE OPTION TO SHOW
ATTENDEES, ALIAS IS USED INSTEAD OF USING THE FULL DISPLAY NAME.
Fixed: 
	* IF ONE CLICKS SEND MULTIPLE TIMES IN AN ORDER FORM, THEN YOU WILL
END UP WITH MULTIPLE ORDER E-MAILS AND MULTIPLE ORDERS IN THE BACKEND.
NO FLOOD CONTROL…
Fixed: 
	* SCROLLING IN RF: DETAILS ARE NOT SHOWN THOUGH THERE IS MORE
INFORMATION.
Fixed: 
	* SEVERAL TRANSLATION ISSUES HAVE BEEN RESOLVED.
Fixed: 
	* SELECTION OF RESOURCES IN RESOURCEFINDER WILL TAKE A LONG TIME IN
SOME CASES WHERE RECURRING MEETINGS ARE BEING BOOKED..
Fixed: 
	* DATE/TIME ISSUE IF WEB SERVER TIME FORMAT IS DIFFERENT (IDENTIFIED
AT DUBAI CLIENT ENVIRONMENT).
Fixed: 
	* DATE ISSUE ON 28, 29, 30, 31ST OF MONTH.
Fixed: 
	* ATTENDEE DATA NOT SHOWING UP IF IT CONTAINS CAPITAL WORD
Fixed: 
	* EXCHANGE: ADMIN UTILITY WAS SHOWING 2000/2003 IN TAB HEADING THOUGH
WE DON'T SUPPORT 2000 ANY MORE.
Fixed: 
	* NO PROMPT AFTER CONFIGURING SYNC UTILITY AS A JOB.
Fixed: 
	* PERMISSION CALCULATION PERFORMANCE IMPROVEMENT.
Fixed: 
	* TODAY CHECKBOX ON SYNCH UTILITY FOR SELECTING CURRENT DATE.
Fixed: 
	* RUNNING CERTAIN WINDOWS ON EXCHANGE SERVER “SYNCHRONIZER AND
PERMISSION CALCULATOR ETC.. “ MAKES IT LOOK LIKE THE APPLICATION IS
FROZEN. 
Fixed: 

VERSION 3.0.1051.00 (FEBRUARY 20, 2009)

	* THE DATE PICKER WOULD, IN SOME VERY RARE CASES, SHOW INCORRECT
CALENDAR DATA ON THE OUTLOOK® MEETING REQUEST FORM
Fixed: 
	* MISSING TRANSLATIONS AND MISSPELLED TEXT HAVE BEEN UPDATED 
Fixed: 

VERSION 3.0.1050.00 (JANUARY 28, 2009)

	* RESOURCEFINDER CAN BE EXPOSED AS A READ ONLY WEB PAGE
New: 
	* INVITED ATTENDEES FREE/BUSY INFORMATION CAN BE PRESENTED IN THE
RESOURCEFINDER VIEW
New: 
	* POSSIBLE TO REPLACE THE ‘SEND ORDER' BUTTON ‘RIGHT’,
‘CENTER’ OR ‘LEFT’
New: 
	* BAR CODE ID VISIBLE IN THE LIST VIEW OF THE VISITOR MODULE OF
RESOURCE CENTRAL
New: 
	* POSSIBLE TO REDUCED THE VALUE OF THE LOCATION VALUE IN OUTLOOK®
APPOINTMENT ITEMS, TO SHOW ONLY THE RESOURCE NAME AND SKIPPING THE
LOCATION TREE INFORMATION
New: 
	* POSSIBLE TO REMOVE FOOTER INFORMATION IN E-MAILS SEND FROM RESOURCE
CENTRAL
New: 
	* 'OUTLOOK®’ BUTTON IN RESOURCEFINDER RENAMED TO ‘SAVE AND
CLOSE'
New: 
	* POSSIBLE TO SELECT RESOURCES IN DIFFERENT LOCATIONS OR DIFFERENT
CATEGORIES USING RESOURCEFINDER
New: 
	* CHANGE IN THE MESSAGE FOR RESOURCE FINDER OUTLOOK® ADD-IN
COMPATIBILITY WITH WEB VERSION
New: 
	* MODULEX CONFLICT REMOVAL
New: 
	* RIGHTS OF LOGON AS SERVICE CHANGE
New: 
	* MICROSOFT WINDOWS SERVER 2008 SUPPORT
New: 
	* MICROSOFT SQL SERVER 2008 SUPPORT
New: 
	* RETAINING NEWLINE IN COMMENTS
New: 
	* WEB SETUP WILL UPGRADE DATABASE, IF REQUIRED.
New: 
	* BOTH WEB AND EXCHANGE SETUPS WILL REQUIRE BASE VERSIONS TO BE
INSTALLED ALREADY AT THE SYSTEM
New: 
	* RESOURCE CENTRAL OUTLOOK® ADD IN STYLE ENTRY WILL BE SAVED IN
LOCAL MACHINE KEY
New: 
	* REMOVAL OF "APPLICATION NAME" IN ADD IN CONFIGURATION
New: 
	* BADGE UPDATE ISSUE
Fixed: 
	* DATE ISSUE WHEN USING OUTLOOK® & RESOURCEFINDER
Fixed: 
	* XML ERROR IN RESOURCEFINDER
Fixed: 
	* DATE FORMAT ISSUE AT RESOURCEFINDER & ONE STEP ORDER
Fixed: 
	* PERMISSION CALCULATION EITHER EXCHANGE IS RUNNING ON “HTTP” OR
“HTTPS”.
Fixed: 
	* PERMISSION CALCULATION IF RESOURCE HAS “ ’ ” CHARACTER IN ITS
E-MAIL. E.G. BRAIN’ONEIL@DOMAIN.COM.
Fixed: 
	* ISSUE IN ONE STEP ORDERING FUNCTIONALITY WITH DIFFERENT TIME ZONE
COMBINATIONS.(RECURRING AND NORMAL RESERVATIONS)
Fixed: 
	* LOGIN SCREEN ISSUE IN RESOURCE CENTRAL ADD-IN 2007.
Fixed: 
	* ERROR WHEN USING LOOKUP VALUES
Fixed: 
	* OUTLOOK® PROMPT IF USER OPEN MEETING FOR UPDATE
Fixed: 
	* COLUMN RESIZING INSIDE RESOURCEFINDER
Fixed: 
	* IMAGE ADJUSTMENT AT RESOURCEFINDER WHEN USER POINTS MOUSE OVER THE
BUTTON
Fixed: 
	* TIME ZONE ISSUE IN RESOURCEFINDER & MYMEETING 
Fixed: 

VERSION 3.0.0000 (OCTOBER 3, 2008)

	* MICROSOFT WINDOWS SERVER CERTIFIED.
New: 
	* ONE STOP ORDERING. IT IS NOW POSSIBLE TO CREATE AN ORDER FOR EXTRA
SERVICES FROM WITHIN RESOURCE FINDER AT THE SAME MOMENT THAT YOU ARE
BOOKING THE RESOURCES.
New: 
	* RESOURCEFINDER AND MY MEETINGS HAVE GOT A NEW USER INTERFACE.
New: 
	* POSSIBILITY TO INTEGRATE THE MICROSOFT REPORTING SERVICES INTO THE
SYSTEM.
New: 
	* FAVORITES LIST IN RESOURCE FINDER. 
New: 

VERSION 2.3.2006 (JUNE 23, 2008)

	* STOP ORDER PLACEMENT FOR ORGANIZER IF DEADLINE HAS PASSED.
New: 
	* LOCATION COLUMN TO BE DISPLAYED AT RESOURCES SUMMARY SCREEN.
New: 
	* VISITOR DATA AUTOMATIC FILLING, IF KNOW BY THE SYSTEM.
New: 
	* THE TOTAL NUMBER OF SERVINGS IS DISPLAYED IN THE END OF THE REPORT
“ITEMS IN ORDERS REPORT”
New: 
	* CAPTION OF DIFFERENT OVERVIEWS NOW INCLUDES THE SELECTED DATE.
New: 
	* ENHANCEMENT OF QUERIES. DAILY TASKS->MESSAGES, ORDERS &
RESERVATIONS SUMMARY SCREENS. THAT WILL IMPROVE THE PERFORMANCE OF THE
BACKEND INTERFACE.
Improved: 
	* DEFAULT LOCATION TREE EXPANDS AT RESOURCE FINDER.
Improved: 
	* MEETING SUBJECT UPDATE ACKNOWLEDGMENT TO BE SENT.
Improved: 
	* RESOURCE UTILIZATION REPORT CHANGE.
Improved: 
	* VISITOR OVERVIEW WILL ALWAYS DISPLAY THE VISITORS BELONGING TO ALL
OF THE RESPECTIVE CHILD NODES.
Fixed: 
	* IIS AND EXCHANGE INSTALLERS ARE INSTALLED FOR ALL USERS.
Fixed: 
	* PRINT ALL ORDERS, THE LAST EMPTY PAGE IS REMOVED.
Fixed: 
	* ERRORS FROM THE SQL SERVER, "DATETIME IN SQL SERVER IS
REPRESENTED/INTERPRETED AS A STRING ACCORDING TO THE FORMAT WHICH IS
MDY AS A DEFAULT FOR THE ENGLISH SQL SERVER". 
Fixed: 

VERSION 2.3.2005 (MAY 7, 2008)

	* POSSIBLY TO GROUP ORDER ITEMS INTO DIFFERENT GROUPS (BREAKFAST,
LUNCH, AND MORE) WHEN DOING THE ORDERING
New: 
	* 'CONFIRM ALL' FUNCTIONALITY MAINTAIN THE ORDER FLOW
New: 
	* 'TOTAL ORDERS' IN ITEMS IN ORDER REPORT
New: 
	* 'LAST UPDATES' IN PRINTING ORDERS
New: 
	* ISSUE OF REGISTRATION, MANUALLY AND FROM THE WEB
Fixed: 
	* MULTIPLE INSTANCE PROBLEM, LAUNCHING OF THE OUTLOOK® FROM WITHIN
MS WORD AND NEW APPOINTMENT WINDOW SAVE MESSAGE
Fixed: 
	* CHANGES AND IMPROVEMENTS IN SYNC TOOL
Fixed: 
	* ITEM RESOURCE ASSOCIATION UPDATE
Fixed: 
	* UNABLE TO SAVE THE RECORD OF AN ALREADY CREATED VIRTUAL RESOURCE
Fixed: 
	* ORDER E-MAILS ARE NOT BEING SENT AS PER VIRTUAL RESOURCE ORDERS
Fixed: 
	* 'RCMEETING' TEXT IN OWA CREATED APPOINTMENTS
Fixed: 
	* CLEARING OF THE LOCATION FIELD WHEN SAVING CONFIGURATIONS FOR THE
RESOURCE AFTER UN-REGISTERING
Fixed: 
	* MISSING ‘RESOURCELOCATION’ COLUMN WHILE UPGRADING FROM 2.2.2008
ONWARDS
Fixed: 
	* SORTING PROBLEM WITH THE CREATED LOCATIONS AT A LEVEL
Fixed: 
	* SINGLE INSTANCE CHANGE IN A RECURRING SERIES
Improved: 
	* NEW STYLE FOR THE PAGE NAVIGATION LINKS AT RESOURCE FINDER
Improved: 
	* SELECT/DE-SELECT ALL BUTTONS IN THE BACKEND OF THE APPLICATION
Improved: 
	* ORDERS SUMMARY SCREEN PERFORMANCE OPTIMIZATION
Improved: 
	* PERFORMANCE WHEN RUNNING SQL 2000 
Improved: 

VERSION 2.3.2001 (FEBRUARY 1, 2008)

	* INTRODUCTION OF NON WORKING DAYS
New: 
	* ADD-IN TO OWA FOR EXCHANGE 2007 SP1 ONLY
New: 
	* SUPPORT OF TWO LANGUAGES
New: 
	* PERFORMANCE ISSUE FOR SUMMARY SCREENS
Improved: 
	* IGNORE E-MAIL FUNCTIONALITY CHANGE 
Fixed: 

VERSION 2.3.1000 (OCTOBER 5, 2007)

	* COMPATIBILITY WITH MICROSOFT EXCHANGE SERVER 2007
New: 
	* COMPATIBILITY WITH .NET 2.0
New: 
	* DEACTIVATION OF MAIL TO ORGANIZER. THE SYSTEM IS NOW ABLE TO
CONTROL IF THE RESPONSE FROM THE DIFFERENT ROLES SHOULD RESULT IN A
MAIL TO THE ORGANIZER.
New: 
	* SUBJECT FIELD ON ORDERS. A LINE WITH THE SUBJECT OF THE APPOINTMENT
ADDED TO EACH ORDER.
New: 
	* NEW COLUMNS IN ORDER VIEW. TWO NEW COLUMNS HAVE BEEN ADDED IN THE
ORDER VIEW. THE FIRST IS 'CREATED'. IT IS DISPLAYED WITH DATE AND TIME
OF CREATION OF THE ORDER. THE SECOND COLUMN SHOWS 'NUMBER OF PERSONS'.
IT RELATES TO A PROPERTY THAT THE CUSTOMER HAS CREATED AND IS A HELP
TO CATERING, SO THEY CAN SEE HOW MANY WILL ATTEND THE MEETING.
New: 
	* TOOLTIPS ON ITEMS. WHEN USER ORDER ITEMS, A THE DESCRIPTION OF THE
ITEM ARE SHOW AS A TOOLTIPS.
New: 
	* DEFAULT LOCATION CAN NOW BE SELECTED IN THE RESOURCE FINDER
New: 
	* SETUP FOR CONTROLLING DEADLINE FOR CATERING AND EXTRA SERVICES
New: 
	* SUPPORT FOR MULTIPLE DAY BOOKING
New: 
	* MODULEX INTEGRATION IS NOW CHANGED TO BE A WINDOWS SERVICES.
Improved: 
	* CONVERSION OF IMPORT UTILITY TO IMPORT/SYNCHRONIZING UTILITY
Improved: 
	* MAKING "PAGING" DEFAULT FUNCTIONALITY ON RF. DEFAULT VALUE WILL BE
40.
Improved: 
	* MAKING VIRTUAL RESOURCE FUNCTIONALITY PARAMETRIC. IF USER WANTS TO
USE VR FUNCTIONALITY THEN THE SYSTEM NEEDS A PARAMETER.
Improved: 
	* USING THE AUTO ARRANGE, NOW POSSIBLE TO SELECT THE NEW ORDER LINE
STATUS
Improved: 
	* PRINT ALL FUNCTIONALITY ON ORDERS VIEW.
Improved: 
	* RECURRING MEETINGS FUNCTIONALITY
Improved: 
	* PREVENTION OF ORDER DELETION. ONLY ORDERS THAT ARE NOT ACCEPTED CAN
BE DELETED FROM MY MEETINGS.
Fixed: 
	* FIRST DAY OF THE WEEK, THE SYSTEM CAN NOW HANDLING DIFFERENT SETUP.
Fixed: 
	* MORE SPACE FOR THE RESOURCE NAME AT RESOURCE FINDER
Fixed: 
	* DIFFERENT USER INTERFACE CHANGES AND GENERAL STABILIZATION
Fixed: 
	* ISOLATION OF MEMORY FOR ADD - INS THROUGH SHIM
Fixed: 
	* DEADLINE DESCRIPTION INSIDE RESOURCE FINDER NOW MATCHES THE NEW
DEADLINE OPTION
Fixed: 
	* SORT OF THE LOOKUP VALUES, LOOK UP VALUE LIST IS SHOWN IN
ALPHABETICAL ORDER
Fixed: 
	* MISSPELLING AND LANGUAGES ERRORS ARE CORRECTED. 
Fixed: 

VERSION 2.2.1003 (MAY 3, 2007)

	* BUFFER TIME FUNCTIONALITY: THE SYSTEM CAN NOW HANDLE BUILD UP/BREAK
DOWN TIMES FOR RESOURCES
New: 
	* MAKE A RESOURCE INVISIBLE: WE CAN NOW HIDE RESOURCES IN RESOURCE
FINDER THROUGH A SIMPLE CHECKBOX
New: 
	* E-MAIL SUBJECT FIELD: THIS FIELD IS NOW SHOWN UNDER 'MESSAGES',
'ORDERS' AND 'RESERVATIONS' IN 'DAILY TASKS'
New: 
	* REMINDER MAIL: THE SYSTEM CAN NOW BE SETUP TO SEND A REMINDER
E-MAIL TO THE ORGANIZER ANY GIVEN NUMBER OF DAYS IN ADVANCE OF THE
MEETING
New: 
	* COMBO BOX: WE NOW ALSO SUPPORT COMBO BOXES IN THE ORDER FORM
New: 
	* DB CLEAN UP: THE SYSTEM NOW CONTAIN A FUNCTIONALITY TO CLEAN UP THE
DB FOR OLD APPOINTMENTS
New: 
	* IMPROVEMENT IN CREATION/UPDATING RECURRING APPOINTMENTS
Updated: 
	* IMPORT UTILITY DATE ISSUE
Updated: 
	* ADD-IN ISSUES ARE NOW SOLVED E.G. SILENT INSTALLATION OF THE ADD-IN
Updated: 
	* LDAP ISSUES ARE NOW SOLVED
Updated: 
	* DUTCH, SWEDISH, FRENCH TRANSLATIONS 
Updated: 

VERSION 2.2.1001 (MARCH 2, 2007)

	* A MODULEX MODULE WHERE WE CAN MANAGE INPUT ON MODULEX SCREENS.
New: 
	* OPENING HOURS: THE SYSTEM CAN NOW “CLOSE DOWN” RESOURCES FOR A
GIVEN TIME PERIOD SO THAT THESE RESOURCES ARE NON BOOK ABLE.
New: 
	* VIRTUAL RESOURCES: THE SYSTEM CAN NOW COMBINE SEVERAL SMALLER ROOMS
INTO ONE LARGE ROOM AND STILL HAVE THE POSSIBILITY TO BOOK THE SMALLER
ROOMS SEPARATELY.
New: 
	* PERMISSION ON RESOURCES AND ITEMS: THE SYSTEM CAN NOW CONTROL WHO
CAN SEE AND EDIT ITEMS AND RESOURCES CONTROLLED BY THE LOCATION OF THE
PERSON
New: 
	* 3 NEW REPORTS: WEEK PLANNER; EXTRA SERVICES; CATERING
New: 
	* AVAILABLE ROOM REPORT 
NEW: 

VERSION 2.2.1000 (JANUARY 26, 2007)

	* ACCESS TO REPORTS: WE NOW HAVE THE POSSIBILITY TO ACCESS REPORTS
FORM E.G. INTRANET SITES ETC.
New: 
	* MORE REPORTS: WE HAVE ADDED NEW STANDARD REPORTS TO THE SYSTEM
New: 
	* RECURRING MEETINGS: THE END DATE FOR THE SERIES OF MEETINGS NOW
APPEARS IN MAILS.
New: 
	* OVERVIEW: AN IMPROVED OVERVIEW MODULE
New: 
	* IMPROVED CONTROL FOR EDIT RIGHTS.
New: 
	* SUPPORT FOR .NET 2.0 ON CLIENT SIDE USING OUTLOOK® 2007
New: 
	* FILTER: WE CAN NOW COMBINE THE SEARCH & FILTER OPTIONS IN RESOURCE
FINDER.
Fixed: 
	* SHOWING DISPLAY NAME INSTEAD OF THE E-MAIL ADDRESS OF THE ORGANIZER
IN THE MAILS.
Fixed: 
	* DIMENSIONS FOR BADGES IS NOW SHOWN IN CM/INCHES
Fixed: 
	* COMMENTS FIELD IS ATTACHED TO ALL MESSAGES
Fixed: 
	* RICH TEXT DESCRIPTION EDITOR
Updated: 
	* IMPROVED PERFORMANCE FOR THE RESOURCE FINDER MODULE
Updated: 
	* THE OUTLOOK® ADD IN CAN NOW BE INSTALLED PER MACHINE OR USER
Updated: 
	* THE SECURITY PROMPT FROM OUTLOOK® WILL NOT BE SHOW WHEN DOING
PERMISSION UPDATE INSIDE THE RESOURCE FINDER MODULE 
Updated: 

VERSION 2.2.0006 (DECEMBER 12, 2006)

	* IMPORT UTILITY NOW HAS THE ABILITY TO REMOVE ITEMS FROM THE RC
DATABASE.
New: 
	* A NEW OPTION INSIDE RC ALLOWS ONE ONLY TO DISPLAY AVAILABLE
RESOURCES IN THE CHOSEN TIME SLOT INSIDE RC FINDER.
New: 
	* ORDERS WITH A PASSED DATE CAN NOW BE OPENED AND LOCKED.
Fixed: 
	* PROPERTY TEXT IN MESSAGES IS NOW THE TEXT INSTEAD OF THE NO FIELD. 
Fixed: 

VERSION 2.2.0005 (DECEMBER 5, 2006)

	* AN “AUTO ARRANGE FUNCTIONALITY” THAT CAN “ARRANGE ALL ORDERS
AT A GIVEN TIME PREVENTING ANY CHANGES BEING MADE IN THE ORDER.
New: 
	* PERFORMANCE IMPROVED. THE APPLICATION NOW RUNS AS AN AUTOMATED
PROCESS THAT ENHANCES THE PERFORMANCE.
New: 
	* THE APPLICATION NOW HAS A POSSIBILITY TO INCLUDE THE ORDER NUMBER
IN THE SUBJECT LINE OF THE ORDER E-MAIL.
New: 
	* FURTHERMORE THE APPLICATION CAN NOW HANDLE CONSUMED QTY. INSTEAD OF
ONLY THE QTY. RETURNED.
Fixed: 
	* THE PRICE COLUMN NOW DISAPPEARS, IF THE CUSTOMERS DO NOT SPECIFY
PRICES IN THE SYSTEM.
Fixed: 
	* THE IMPORT UTILITY HAS BEEN UPDATED AND NOW WORKS IN THE LATEST
VERSION.
Updated: 
	* DATA LOADER UTILITY HAS BEEN UPDATED, AND NOW THE DATA CAN BE
MIGRATED FROM RC 1.6 TO RC 2.2.0005. 
Updated: 

VERSION 2.2.0001 (OCTOBER 20, 2006)

	* THE POSSIBILITY TO CONFIGURE YOUR OWN DATE AND TIME FORMAT.
New: 
	* DELETED ORDERS WILL NOT SHOW UP IN THE ORDERS LIST
New: 
	* RESERVATION VIEW WILL ONLY REFLECT THE RESERVATION THAT ARE IN THE
CURRENT USERS LOCATION.
New: 
	* THE RESOURCES CAN NOW BE SORTED IN ANY WAY IN THE RESOURCE FINDER
VIEW AS WELL AS THE ORDER OF THE ITEMS IN THE SERVICE LIST
New: 
	* THE APPLICATION NOW ALLOWS CONFLICTING APPOINTMENTS.
New: 
	* THE SYSTEM CAN NOW REGISTER/UNREGISTER ALL RESOURCES AT ONCE.
New: 
	* RESOURCE CENTRAL GOT THE POSSIBILITY TO RUN WINDOWS AUTHENTICATION
MODE FOR THE WEBSITE INSTEAD OF HAVING TO USE SQL AUTHENTICATION.
New: 
	* A NEW FUNCTIONALITY IN THE ORDER FORM: “CONSUMED QUANTITY”
ALLOWS US TO HANDLE THE INSTANCES WERE EXTRA SERVICES HAS BEEN ORDERED
DURING THE MEETING.
New: 
	* AUTO ARRANGE – THAT ALLOWS THE CANTINA TO AUTO ARRANGE ALL ORDERS
ON A GIVEN TIME. A SAFETY PRECAUTION ENSURING THAT NO CHANGES CAN BE
MADE FOR THESE ORDERS BY THE ORGANIZER.
New: 
	* WHEN CHOOSING AN ALL DAY EVENT THE “SHOW TIME” IN OUTLOOK® IS
AUTOMATICALLY SET TO “BUSY”. THIS MEANS THAT ALL DAY EVENTS IS
SHOWN IN RESOURCEFINDER.
New: 
	* RESOURCE FIND TIME LINE WILL SCALE TO THE CORRECT SCREEN
RESOLUTIONS.
Fixed: 
	* USERS CAN NOW BOOK DIRECTLY IN THE CALENDAR OF THE RESOURCE. THIS
WAY YOU CAN BOOK ON BEHALF OF SOMEBODY WITHOUT USING YOUR OWN
CALENDAR.
Fixed: 
	* DELIVERY TIME IS NOW SHOWN AS TIME ONLY. THE DATE OF DELIVERY NOW
FOLLOWS THE INPUT FROM THE APPOINTMENT IN OUTLOOK®.
Fixed: 
	* WHEN USING AUTO ACCEPT AGENT THE RESOURCE NAME IS NOW SHOWN IN THE
CONFIRMATION MAIL SUBJECT FIELD 
Fixed: 

VERSION 2.2.0000 (SEPTEMBER 11, 2006)

	* RESOURCE CENTRAL NOW HANDLES RECURRING APPOINTMENTS
New: 
	* LIGHT RESOURCES WHICH CREATES NO SERVICE E-MAIL(S) FROM RESOURCES
New license possibility: 
	* A GERMAN TRANSLATION IS NOW INCLUDED
New: 
	* TOOL TIP INFORMATION NOW AVAILABLE IN RESOURCEFINDER
New: 
	* CANCELLATION E-MAIL DOES NOT HAVE ORDER FORM LINK
Fixed: 
	* REPORTS DISPLAY NAME INSTEAD OF NUMBERS
Fixed: 
	* LICENSE NAME IS NOW DISPLAYED CORRECTLY
Fixed: 
	* VARIOUS TRANSLATIONS BUGS CORRECTED
Fixed: 
	* TIME ZONE FORMAT CORRECTS IN XML-FILE 
Fixed: 

VERSION 2.1.0000 (MAY 22, 2006)

	* TIME ZONE HANDLING
New module: 
	* EXPANDED VISITOR FEATURES
New module: 
	* VARIOUS BUG FIXES 
Improved: 

VERSION 2.0.0000 (APRIL 8, 2006)

 	* Initial release with

	* VISITOR
New module: 
	* ORDER STATUS
New module: 
	* MY MEETINGS
New module: 
	* E-SIGN INTEGRATION
New module: 
	* RESOURCEFINDER (FORMERLY KNOW AS ROOMFINDER) 
Improved: 

]]></contentstext>
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<subject><![CDATA[Resource Central -TEST ]]></subject>
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<contents><![CDATA[<p>KB 0242 - 178150<span style="color: #4c5156; font-size: 15px;">&nbsp;is available in pdf format below.</span></p>]]></contents>
<contentstext><![CDATA[KB 0242 - 178150 is available in pdf format below.]]></contentstext>
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<subject><![CDATA[KB0242 - Minimum requirements to run RealTime Services 6.4 with Transport Layer Security 1.2]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">During the configuration of RealTime Service (RTS) with Active Directory in O365 (Azure AD), we need to create an</p>
<p style="text-align: justify;">application registration with rights to read Active Directory objects in your O365 tenant.</p>
<p style="text-align: justify;">Make sure to fill in the correct tenant name when you add the O365 domain to RTS:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F01.jpg" alt="" width="553" height="335" /></p>
<p class="MsoNormal" style="text-align: justify;">You can either use the built-in &ldquo;Create/Update&rdquo; function as described in Option 1 below, or the alternative methods</p>
<p class="MsoNormal" style="text-align: justify;">to register the application in Azure AD described in Options 2 &amp; 3 where you then fill in the &ldquo;App principal ID&rdquo; and</p>
<p class="MsoNormal" style="text-align: justify;">&ldquo;password&rdquo; manually.</p>
<p class="MsoNormal" style="text-align: justify;">Ensure that you have the AzureAD powershell module installed on the server.</p>
<p class="MsoNormal" style="text-align: justify;">See this reference: <a href="https://docs.microsoft.com/en-us/powershell/module/azuread/?view=azureadps-2.0">https://docs.microsoft.com/en-us/powershell/module/azuread/?view=azureadps-2.0</a></p>
<p class="MsoNormal" style="text-align: justify;">&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 6.0pt; text-align: justify;"><strong>Option 1:&nbsp;</strong><strong>Use the built-in Create/Update feature</strong></p>
<p>This feature presents a login dialog, and the app registration will be performed with the permissions of this user.</p>
<p>These are the requirements for the user entered here:</p>
<ol>
<li>User cannot have MFA enabled.</li>
<li>Permissions of the user must be either:
<ul>
<li>a. Global Admin</li>
<li>b. Regular user with these Azure roles:
<ul style="list-style-type: disc;">
<li>i. Application administrator</li>
<li>ii. Privileged role administrator</li>
</ul>
</li>
</ul>
</li>
</ol>
<p>&nbsp;</p>
<p><strong>Option 2:&nbsp;</strong><strong>Manually register your web app in Azure AD</strong></p>
<p><span style="text-align: justify;">1.&nbsp;</span>Log on&nbsp;<a href="https://portal.azure.com/">Azure portal</a> with your Azure account<em>.</em></p>
<p style="text-align: justify;"><span style="text-align: justify;">2.&nbsp;</span>If your account gives you access to more than one, click your account in the top right corner, and set your portal</p>
<p style="text-align: justify;">session to the desired Azure AD tenant.</p>
<p style="text-align: justify;">3.&nbsp;In the left-hand navigation pane, click the <strong>Azure Active Directory</strong> service (if it absent, click on <strong>All services</strong> and find</p>
<p style="text-align: justify;">it by name), click <strong>App registrations</strong>, and click <strong>New registration</strong>.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F09.jpg" alt="" width="641" height="539" /></p>
<p>4. When the <strong>Register an application</strong> page appears, enter your application's registration information:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F15.jpg" alt="" width="639" height="546" /></p>
<ul>
<li><strong>Name</strong>: Enter realtimeservice (or any name you want).</li>
</ul>
<p>Note: Name of the web app must not include spaces or digits.</p>
<ul>
<li><strong>Supported account types: </strong>Select &lsquo;Accounts in this organizational directory only&rsquo;.</li>
<li><strong>Redirect URI: </strong>Enter your web app URL (the address of a web page where users can sign in and use your app).</li>
</ul>
<p>The APP ID URI is your Azure Tenant URI followed by your app name (unique identifier for Azure AD to identify your app).</p>
<p>5. When finished, click <strong>Register</strong>.</p>
<p>6. Go to <strong>Certificates &amp; secrets&nbsp;&rarr; New client secret</strong> (key):</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F10.jpg" alt="" width="584" height="407" /></p>
<p style="text-align: justify;">7. Add a description for your key and click [<strong>Add</strong>]. The right-most column will contain the key value (Password), after you save the configuration changes.</p>
<p style="text-align: justify;">Be sure to copy the key for use in Real Time Service (inside it&rsquo;s Password field), as it is not accessible once you leave this page.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F11.jpg" alt="" width="635" height="171" /></p>
<p>8. Click [<strong>Overview</strong>] to go back. The <strong>Application ID</strong> field will contain App principal ID for Real Time Service.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F12.jpg" alt="" width="645" height="243" /></p>
<ul>
<li>Click the <strong>API Permissions</strong> section on the menu&nbsp;<strong>&rarr;</strong>&nbsp;<strong>Add a permission</strong>. Select tab <strong>Microsoft APIs</strong>&nbsp;<strong>&rarr;</strong>&nbsp;<strong>Azure Active Directory Graph.</strong></li>
</ul>
<p><strong><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F13.jpg" alt="" width="656" height="336" /></strong></p>
<ul>
<li>In the opened panel, click [<strong>Application permissions</strong>], scroll down to Directory and check on [<strong>Directory.Read.All</strong>] permission.</li>
</ul>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F14.jpg" alt="" width="661" height="389" /></p>
<ul>
<li>Click [<strong>Add permissions</strong>] at the bottom of the panel. Then click [<strong>Grant admin consent for VECD</strong>] to finish.</li>
</ul>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F16.jpg" alt="" width="663" height="320" /></p>
<p>&nbsp;</p>
<p><strong>Option 3: Using Power Shell</strong></p>
<p>Here is example of script (put it into one file) that requires the AzureAD module to be installed on the server.</p>
<p><span style="background-color: #ffff00;">Note</span>:</p>
<p>- Verify that the correct value is selected for ServiceEnvironment.</p>
<p>- The script is intended to be executed from the application server, since we append the server name to the name of the app in Azure.</p>
<p>- You may need to change your execution policy to allow execution of unsigned scripts.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F07.jpg" alt="" width="1198" height="208" /></p>
<p>Once executed the script will return a set of values.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB124_F08.jpg" alt="" width="401" height="102" /></p>
<p>The values must be entered as follows:</p>
<ul style="list-style-type: disc;">
<li>SPAPPID must be entered in &ldquo;App principal ID&rdquo; field.</li>
<li>SPPWD must be entered in &ldquo;password&rdquo; field.&nbsp;</li>
</ul>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to:</strong> All versions of RTS</p>
<p><strong>Reference:</strong> TFS #16820; 49461;&nbsp;170047</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0124</p>
<p><strong>Last updated:</strong>&nbsp;July 31, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

During the configuration of RealTime Service (RTS) with Active
Directory in O365 (Azure AD), we need to create an 

application registration with rights to read Active Directory objects
in your O365 tenant. 

Make sure to fill in the correct tenant name when you add the O365
domain to RTS: 

You can either use the built-in "Create/Update" function as described
in Option 1 below, or the alternative methods 

to register the application in Azure AD described in Options 2 & 3
where you then fill in the "App principal ID" and 

"password" manually. 

Ensure that you have the AzureAD powershell module installed on the
server. 

See this reference:
https://docs.microsoft.com/en-us/powershell/module/azuread/?view=azureadps-2.0
[https://docs.microsoft.com/en-us/powershell/module/azuread/?view=azureadps-2.0]


OPTION 1: USE THE BUILT-IN CREATE/UPDATE FEATURE 

This feature presents a login dialog, and the app registration will be
performed with the permissions of this user. 

These are the requirements for the user entered here: 

 	* User cannot have MFA enabled.

	* Permissions of the user must be either: 

 	* a. Global Admin

	* b. Regular user with these Azure roles: 

 	* i. Application administrator
 	* ii. Privileged role administrator

OPTION 2: MANUALLY REGISTER YOUR WEB APP IN AZURE AD 

1. Log on Azure portal [https://portal.azure.com/] with your Azure
account_._ 

2. If your account gives you access to more than one, click your
account in the top right corner, and set your portal 

session to the desired Azure AD tenant. 

3. In the left-hand navigation pane, click the AZURE ACTIVE DIRECTORY
service (if it absent, click on ALL SERVICES and find 

it by name), click APP REGISTRATIONS, and click NEW REGISTRATION. 

4. When the REGISTER AN APPLICATION page appears, enter your
application's registration information: 

 	* NAME: Enter realtimeservice (or any name you want).

Note: Name of the web app must not include spaces or digits. 

 	* SUPPORTED ACCOUNT TYPES: Select 'Accounts in this organizational
directory only'.
 	* REDIRECT URI: Enter your web app URL (the address of a web page
where users can sign in and use your app).

The APP ID URI is your Azure Tenant URI followed by your app name
(unique identifier for Azure AD to identify your app). 

5. When finished, click REGISTER. 

6. Go to CERTIFICATES & SECRETS → NEW CLIENT SECRET (key): 

7. Add a description for your key and click [ADD]. The right-most
column will contain the key value (Password), after you save the
configuration changes. 

Be sure to copy the key for use in Real Time Service (inside it's
Password field), as it is not accessible once you leave this page. 

8. Click [OVERVIEW] to go back. The APPLICATION ID field will contain
App principal ID for Real Time Service. 

 	* Click the API PERMISSIONS section on the menu → ADD A
PERMISSION. Select tab MICROSOFT APIS → AZURE ACTIVE DIRECTORY
GRAPH.

 	* In the opened panel, click [APPLICATION PERMISSIONS], scroll down
to Directory and check on [DIRECTORY.READ.ALL] permission.

 	* Click [ADD PERMISSIONS] at the bottom of the panel. Then click
[GRANT ADMIN CONSENT FOR VECD] to finish.

OPTION 3: USING POWER SHELL 

Here is example of script (put it into one file) that requires the
AzureAD module to be installed on the server. 

Note: 

- Verify that the correct value is selected for ServiceEnvironment. 

- The script is intended to be executed from the application server,
since we append the server name to the name of the app in Azure. 

- You may need to change your execution policy to allow execution of
unsigned scripts. 

Once executed the script will return a set of values. 

The values must be entered as follows: 

 	* SPAPPID must be entered in "App principal ID" field.
 	* SPPWD must be entered in "password" field. 

PROPERTIES

APPLIES TO: All versions of RTS 

REFERENCE: TFS #16820; 49461; 170047 

KNOWLEDGE BASE ID: 0124 

LAST UPDATED: July 31, 2018]]></contentstext>
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<subject><![CDATA[KB0124 - Register service principal in Azure AD when used with Office 365]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>There are two scenarios:</p>
<ul>
<li style="text-align: justify;">There has been no Resource Central (RC) add-in installed on the machine, and now RC 3.8+ add-in is installed.</li>
<li style="text-align: justify;">Add-in of a RC version (before RC 3.8) exists on the machine, and now RC 3.8 add-in (or Add-in 4.0) is installed on top of it.</li>
</ul>
<p style="text-align: justify;">The subsequent content clarifies where Add-in logs are stored in each scenario.</p>
<p style="text-align: justify;"><strong>Scenario 1: The add-in is installed from scratch.</strong></p>
<p style="text-align: justify;">In this situation, RC add-in logs are archived in &ldquo;<strong>Applications</strong>&rdquo; entry under <strong>Windows Logs</strong> folder.</p>
<p style="text-align: justify;"><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20162%20-%20F01.jpg " alt="" width="656" height="200" /></p>
<p>And this is the only place where RC add-in logs are archived.</p>
<p><strong>Scenario 2: The&nbsp;add-in is installed on top of older version.</strong></p>
<p>In this situation, the logs of new&nbsp;add-in are archived in &ldquo;<strong>Applications</strong>&rdquo; entry under <strong>Windows Logs</strong> folder. But legacy add-in logs (of older RC version) can still be found in &ldquo;<strong>RC Outlook Addin</strong>&rdquo; entry under <strong>Applications and Services Logs</strong> folder.</p>
<p style="text-align: justify;">So in this situation, add-in logs are found in two places:</p>
<table>
<tbody>
<tr>
<td>
<p>New Add-in</p>
</td>
<td>
<p>&ldquo;<strong>Applications</strong>&rdquo; entry under <strong>Windows Logs</strong></p>
</td>
</tr>
<tr>
<td>
<p>Add-in of a RC version</p>
</td>
<td>
<p>&ldquo;<strong>RC Outlook Addin</strong>&rdquo; entry under <strong>Applications and Services Logs</strong> folder. Contains legacy logs only.</p>
</td>
</tr>
</tbody>
</table>
<p><img src="http://www.add-on-support.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/RC/KB%20162%20-%20F02.jpg " alt="" width="659" height="304" /></p>
<h2>How to delete &ldquo;RC Outlook Addin&rdquo; entry</h2>
<p style="text-align: justify;">If you want to remove the legacy folder from the Event Viewer, follow these steps:</p>
<ol style="text-align: justify;">
<li>Open Registry Editor as Administrator</li>
<li>Look for this key: <em>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\RC Outlook Addin</em></li>
<li>Delete that key and close the Registry Editor.</li>
</ol>
<p>&nbsp;</p>
<h2>How to&nbsp;configure Add-in logging levels</h2>
<p style="text-align: justify;">Add-in setting data are stored in the settings.XML file. Its location is as follows:</p>
<ul>
<li style="text-align: justify;"><strong>Anyone</strong>:&nbsp;C:\ProgramData\Add-On Products\Resource Central\Add-in</li>
<li style="text-align: justify;"><strong>Only me</strong>:&nbsp;C:\Users\&lt;user&rsquo;s name\AppData\Local\Add-On Products\Resource Central\Add-in</li>
</ul>
<p style="text-align: justify;">To configure logging levels of Add-in, open the settings file:</p>
<p style="text-align: justify;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB162_F03.jpg" alt="" width="591" height="255" /></p>
<p style="text-align: justify;">Configure the logging level based on the following information:</p>
<ul>
<li style="text-align: justify;">0 : no log</li>
<li style="text-align: justify;">1 : only log error</li>
<li style="text-align: justify;">2 : Error and Warning</li>
<li style="text-align: justify;">3 : Error, Warning and Information</li>
</ul>
<p style="text-align: justify;">Save the file to finish.</p>
<p style="text-align: justify;">&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong><strong>: </strong>RC 3.8+</p>
<p><strong>Reference</strong>: TFS #27638</p>
<p><strong>Knowledge base ID:</strong>&nbsp;0162</p>
<p><strong>Last updated:</strong>&nbsp;Dec 17, 2018</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[SUMMARY

There are two scenarios: 

 	* There has been no Resource Central (RC) add-in installed on the
machine, and now RC 3.8+ add-in is installed.
 	* Add-in of a RC version (before RC 3.8) exists on the machine, and
now RC 3.8 add-in (or Add-in 4.0) is installed on top of it.

The subsequent content clarifies where Add-in logs are stored in each
scenario. 

SCENARIO 1: THE ADD-IN IS INSTALLED FROM SCRATCH. 

In this situation, RC add-in logs are archived in "APPLICATIONS" entry
under WINDOWS LOGS folder. 

And this is the only place where RC add-in logs are archived. 

SCENARIO 2: THE ADD-IN IS INSTALLED ON TOP OF OLDER VERSION. 

In this situation, the logs of new add-in are archived in
"APPLICATIONS" entry under WINDOWS LOGS folder. But legacy add-in logs
(of older RC version) can still be found in "RC OUTLOOK ADDIN" entry
under APPLICATIONS AND SERVICES LOGS folder. 

So in this situation, add-in logs are found in two places: 

New Add-in 

"APPLICATIONS" entry under WINDOWS LOGS 

Add-in of a RC version 

"RC OUTLOOK ADDIN" entry under APPLICATIONS AND SERVICES LOGS folder.
Contains legacy logs only. 

HOW TO DELETE “RC OUTLOOK ADDIN” ENTRY

If you want to remove the legacy folder from the Event Viewer, follow
these steps: 

 	* Open Registry Editor as Administrator
 	* Look for this key:
_HKEY_LOCAL_MACHINESYSTEMCurrentControlSetserviceseventlogRC Outlook
Addin_
 	* Delete that key and close the Registry Editor.

HOW TO CONFIGURE ADD-IN LOGGING LEVELS

Add-in setting data are stored in the settings.XML file. Its location
is as follows: 

 	* ANYONE: C:ProgramDataAdd-On ProductsResource CentralAdd-in
 	* ONLY ME: C:Users<user's nameAppDataLocalAdd-On ProductsResource
CentralAdd-in

To configure logging levels of Add-in, open the settings file: 

Configure the logging level based on the following information: 

 	* 0 : no log
 	* 1 : only log error
 	* 2 : Error and Warning
 	* 3 : Error, Warning and Information

Save the file to finish. 

PROPERTIES

APPLIES TO: RC 3.8+ 

REFERENCE: TFS #27638 

KNOWLEDGE BASE ID: 0162 

LAST UPDATED: Dec 17, 2018 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>In order to help you configure SMS sending in Resource Central backend&nbsp;&rarr; System &rarr;&nbsp;SMS Configuration, configuration details of each vendor is described below.</p>
<p><em>Purchasable feature - contact Add-On Products for pricing information</em></p>
<p>&nbsp;</p>
<h2>Computopic SMS</h2>
<h3>How to install Computopic SMS into Resource Central</h3>
<p>Follow these steps to install SMS into Resource Central:</p>
<ol>
<li>Open and package and extract the zip file &lsquo;<strong>ResourceCentral.SMS.Computopic</strong>&rsquo;.</li>
<li>Create a folder named &lsquo;<strong>SMSAdapters</strong>&rsquo; in Resource Central root folder (by default, it is <em>C:\Inetpub\wwwroot\ResourceCentral</em>).</li>
<li>Copy and paste the folder extracted in Step 1 to the folder &lsquo;<strong>SMSAdapters</strong>&rsquo;.</li>
<li>Restart RC Application Pool.</li>
</ol>
<p>After this, the <strong>Computopic SMS</strong> will be available in the list of &lsquo;<strong>Provider name</strong>&rsquo; in Resource Central backend &rarr;&nbsp;System &rarr;&nbsp;SMS Configuration.</p>
<h3>How to configure Computopic SMS in Resource Central backend</h3>
<table class="MsoTableGrid" style="background: #D9D9D9; mso-background-themecolor: background1; mso-background-themeshade: 217; border-collapse: collapse; border: none; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-border-insideh: .5pt solid white; mso-border-insideh-themecolor: background1; mso-border-insidev: .5pt solid white; mso-border-insidev-themecolor: background1;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; mso-border-alt: solid white .5pt; background: #A6A6A6; mso-background-themecolor: background1; mso-background-themeshade: 166; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>Configuration field</strong></p>
</td>
<td style="width: 346.65pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-left: none; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; background: #A6A6A6; mso-background-themecolor: background1; mso-background-themeshade: 166; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>Description</strong></p>
</td>
</tr>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>URL</strong></p>
</td>
<td style="width: 346.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;">To handle messages through Computopic&rsquo;s SMS gateway, the following URL is used:</p>
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><span class="MsoHyperlink"><em><span style="mso-ansi-font-size: 12.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: DA;"><a href="https://smssys.dk/sms"><span lang="EN-GB" style="font-size: 10.0pt; font-family: 'Frutiger LT 45 Light',sans-serif;">https://smssys.dk/sms</span></a></span></em></span></p>
</td>
</tr>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>User name</strong></p>
</td>
<td style="width: 346.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;">User name of the account used for the API</p>
</td>
</tr>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>Password</strong></p>
</td>
<td style="width: 346.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;">Password of the account used for the API</p>
</td>
</tr>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>Sender alias</strong></p>
</td>
<td style="width: 346.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;">The sender-ID displayed on the phone as sender. The sender-ID displayed on the phone as sender.</p>
</td>
</tr>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>Short code</strong></p>
</td>
<td style="width: 346.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;">The sender-ID displayed on surcharged messages, e.g. 1919, is mandatory when surcharging.</p>
</td>
</tr>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>Category</strong></p>
</td>
<td style="width: 346.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;">ID for what type of content is being sent. The possible categories are:<br /> 1 &ndash; Traditional mobile content<br /> 2 &ndash; Video<br /> 3 &ndash; Erotic and other adult content<br /> 4 &ndash; Music<br /> 5 &ndash; Audio<br /> 6 &ndash; Games<br /> 7 &ndash; Chat &amp; Dating<br /> 8 &ndash; Competitions, votings &amp; polls<br /> 9 &ndash; mCommerce<br /> 10 &ndash; News &amp; information<br /> 11 &ndash; Charity and donations<br /> 12 &ndash; B2B<br /> 13 &ndash; Other</p>
</td>
</tr>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>Category description</strong></p>
</td>
<td style="width: 346.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;">Short description of the type of content. Up to 50 characters</p>
</td>
</tr>
<tr>
<td style="width: 134.75pt; border: solid white 1.0pt; mso-border-themecolor: background1; border-top: none; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-alt: solid white .5pt; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;"><strong>Charset</strong></p>
</td>
<td style="width: 346.65pt; border-top: none; border-left: none; border-bottom: solid white 1.0pt; mso-border-bottom-themecolor: background1; border-right: solid white 1.0pt; mso-border-right-themecolor: background1; mso-border-top-alt: solid white .5pt; mso-border-top-themecolor: background1; mso-border-left-alt: solid white .5pt; mso-border-left-themecolor: background1; mso-border-alt: solid white .5pt; mso-border-themecolor: background1; padding: 0in 5.4pt 0in 5.4pt;" valign="top" width="462">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 0in;">Character encoding standard. It might be ANSI, UTF-8, Unicode, etc.</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.1+</p>
<p><strong>Reference</strong>: TFS #184661</p>
<p><strong>Knowledge base ID</strong>: 0244</p>
<p><strong>Last updated</strong>: Jan 02, 2019</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In order to help you configure SMS sending in Resource Central backend
→ System → SMS Configuration, configuration details of each vendor
is described below. 

_Purchasable feature - contact Add-On Products for pricing
information_ 

COMPUTOPIC SMS

HOW TO INSTALL COMPUTOPIC SMS INTO RESOURCE CENTRAL

Follow these steps to install SMS into Resource Central: 

 	* Open and package and extract the zip file
'RESOURCECENTRAL.SMS.COMPUTOPIC'.
 	* Create a folder named 'SMSADAPTERS' in Resource Central root
folder (by default, it is _C:InetpubwwwrootResourceCentral_).
 	* Copy and paste the folder extracted in Step 1 to the folder
'SMSADAPTERS'.
 	* Restart RC Application Pool.

After this, the COMPUTOPIC SMS will be available in the list of
'PROVIDER NAME' in Resource Central backend → System → SMS
Configuration. 

HOW TO CONFIGURE COMPUTOPIC SMS IN RESOURCE CENTRAL BACKEND

CONFIGURATION FIELD 

DESCRIPTION 

URL 

To handle messages through Computopic's SMS gateway, the following URL
is used: 

_https://smssys.dk/sms [https://smssys.dk/sms]_ 

USER NAME 

User name of the account used for the API 

PASSWORD 

Password of the account used for the API 

SENDER ALIAS 

The sender-ID displayed on the phone as sender. The sender-ID
displayed on the phone as sender. 

SHORT CODE 

The sender-ID displayed on surcharged messages, e.g. 1919, is
mandatory when surcharging. 

CATEGORY 

ID for what type of content is being sent. The possible categories
are:
 1 - Traditional mobile content
 2 - Video
 3 - Erotic and other adult content
 4 - Music
 5 - Audio
 6 - Games
 7 - Chat & Dating
 8 - Competitions, votings & polls
 9 - mCommerce
 10 - News & information
 11 - Charity and donations
 12 - B2B
 13 - Other 

CATEGORY DESCRIPTION 

Short description of the type of content. Up to 50 characters 

CHARSET 

Character encoding standard. It might be ANSI, UTF-8, Unicode, etc. 

PROPERTIES

APPLIES TO: RC 4.1+ 

REFERENCE: TFS #184661 

KNOWLEDGE BASE ID: 0244 

LAST UPDATED: Jan 02, 2019]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">When new template has to be a used on the Digital Sign Service Client, the template need to be copied to the device (in the future we will have the option to install the template on the Digital Sign Service Server).</p>
<p>This article explains how to copy a given template file to a Glorystar device.</p>
<p>&nbsp;</p>
<h3>Glorystar JARVIS device</h3>
<p>1. Copy the template file into a <strong>USB disk </strong></p>
<p>2. Plug the <strong>USB disk</strong> into the Glorystar JARVIS device</p>
<p>3. From the StarOS Application tab <strong>EXIT</strong> and you will be redirect to the Android desktop</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB245_F01.jpg" alt="" width="554" height="465" /></p>
<p>4. Find and launch the <strong>Explorer</strong> application and navigate to <strong>USB Storage</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB245_F02.jpg" alt="" width="86" height="97" /></p>
<p>5. Navigate to <strong>USB Storage</strong> and open <strong>USB storage</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB245_F03.jpg" alt="" width="489" height="219" /></p>
<p>6. Tap on <strong>Multi</strong> and select the new template file(s)</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB245_F04.jpg" alt="" width="478" height="229" /></p>
<p>7. Tap on <strong>Editor</strong> and select <strong>Copy </strong></p>
<p>8. Tap Home and navigate to <strong>NAND FLASH / DSSClients / DSSTemplates </strong></p>
<p>9. Tap Editor select Paste</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: DSS Client</p>
<p><strong>Reference</strong>: TFS #173666</p>
<p><strong>Knowledge base ID</strong>: 0245</p>
<p><strong>Last updated</strong>: Dec 18, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When new template has to be a used on the Digital Sign Service Client,
the template need to be copied to the device (in the future we will
have the option to install the template on the Digital Sign Service
Server). 

This article explains how to copy a given template file to a Glorystar
device. 

GLORYSTAR JARVIS DEVICE

1. Copy the template file into a USB DISK 

2. Plug the USB DISK into the Glorystar JARVIS device 

3. From the StarOS Application tab EXIT and you will be redirect to
the Android desktop 

4. Find and launch the EXPLORER application and navigate to USB
STORAGE 

5. Navigate to USB STORAGE and open USB STORAGE 

6. Tap on MULTI and select the new template file(s) 

7. Tap on EDITOR and select COPY 

8. Tap Home and navigate to NAND FLASH / DSSCLIENTS / DSSTEMPLATES 

9. Tap Editor select Paste 

PROPERTIES

APPLIES TO: DSS Client 

REFERENCE: TFS #173666 

KNOWLEDGE BASE ID: 0245 

LAST UPDATED: Dec 18, 2018]]></contentstext>
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<author />
<email />
<subject><![CDATA[KB0245 - How to copy DSS Client template to Glorystar Device]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">When new template has to be a used on the Digital Sign Service Client, the template need to be copied to the device (in the future we will have the option to install the template on the Digital Sign Service Server).</p>
<p>This article explains how to copy a given template file to a Qbic device.</p>
<p>&nbsp;</p>
<h3>Qbic TD1050 or DS1050 device</h3>
<p>1. Copy the template file into a <strong>USB disk </strong></p>
<p>2. Plug the <strong>USB disk</strong> into the Qbic Td1050 or DS1050 device</p>
<p>3. On the <strong>Qbic</strong> Startup screen, tap on <strong>Settings</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB246_F01.jpg" alt="" width="453" height="298" /></p>
<p>4. Inside the setting application, scroll down to <strong>About Device</strong> and tap this</p>
<p>5. Tap 6 times on <strong>Model number</strong> and you will be redirect to the Android desktop.</p>
<p>6. Find and launch the <strong>Explorer</strong> application and navigate to <strong>USB Storage</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB245_F02.jpg" alt="" width="86" height="97" /></p>
<p>7. Navigate to <strong>USB Storage</strong> and open <strong>USB storage</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB246_F03.jpg" alt="" width="360" height="175" /></p>
<p>8. Tap on <strong>Multi</strong> and select the new template file(s)</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB245_F04.jpg" alt="" width="478" height="229" /></p>
<p>9. Tap on <strong>Editor</strong> and select <strong>Copy </strong></p>
<p>10. Tap <strong>Home</strong> and navigate to <strong>Internal Memory / DSSClients / DSSTemplates </strong></p>
<p>11. Tap <strong>Editor</strong> select <strong>Paste</strong></p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: DSS Client</p>
<p><strong>Reference</strong>: TFS #173666</p>
<p><strong>Knowledge base ID</strong>: 0246</p>
<p><strong>Last updated</strong>: Dec 18, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When new template has to be a used on the Digital Sign Service Client,
the template need to be copied to the device (in the future we will
have the option to install the template on the Digital Sign Service
Server). 

This article explains how to copy a given template file to a Qbic
device. 

QBIC TD1050 OR DS1050 DEVICE

1. Copy the template file into a USB DISK 

2. Plug the USB DISK into the Qbic Td1050 or DS1050 device 

3. On the QBIC Startup screen, tap on SETTINGS 

4. Inside the setting application, scroll down to ABOUT DEVICE and tap
this 

5. Tap 6 times on MODEL NUMBER and you will be redirect to the Android
desktop. 

6. Find and launch the EXPLORER application and navigate to USB
STORAGE 

7. Navigate to USB STORAGE and open USB STORAGE 

8. Tap on MULTI and select the new template file(s) 

9. Tap on EDITOR and select COPY 

10. Tap HOME and navigate to INTERNAL MEMORY / DSSCLIENTS /
DSSTEMPLATES 

11. Tap EDITOR select PASTE 

PROPERTIES

APPLIES TO: DSS Client 

REFERENCE: TFS #173666 

KNOWLEDGE BASE ID: 0246 

LAST UPDATED: Dec 18, 2018]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">When receiving a new Digital Sign Service Client as an APK file and need to upgrade/Install the app on the Qbic device.</p>
<p>This article explains how to update/install an APK file to a Qbic device.</p>
<h3>Qbic TD1050 or DS1050 device</h3>
<p>1. Copy the APK file into a <strong>USB disk </strong></p>
<p>2. Plug the <strong>USB disk</strong> into the Qbic Td1050 or DS1050 device</p>
<p>3. On the <strong>Qbic</strong> Startup screen, tap on <strong>Settings</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB247_F01.jpg" alt="" width="453" height="298" /></p>
<p>4. Inside the setting application, scroll down to <strong>About Device</strong> and tap this</p>
<p>5. Tap 6 times on <strong>Model number</strong> and you will be redirect to the Android desktop.</p>
<p>6. Find and launch the <strong>ApkInstaller</strong> app and tap <strong>Install</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB247_F02.jpg" alt="" width="110" height="135" /></p>
<p>7. Navigate to <strong>USB Memory</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB247_F03.jpg" alt="" width="658" height="276" /></p>
<p>8. Tap on <strong>com.addonproducts.dssclient.apk</strong> on the right side of the screen</p>
<p>9. Follow the installation interface until it has finished copying all the files</p>
<p>10. After installation has been successfully done, please press the <strong>HOME</strong> key on the navigation bar (the round circle), that will return the system to the <strong>Qbic startup screen</strong>.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: DSS Client</p>
<p><strong>Reference</strong>: TFS #185021</p>
<p><strong>Knowledge base ID</strong>: 0247</p>
<p><strong>Last updated</strong>: Dec 19, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When receiving a new Digital Sign Service Client as an APK file and
need to upgrade/Install the app on the Qbic device. 

This article explains how to update/install an APK file to a Qbic
device. 

QBIC TD1050 OR DS1050 DEVICE

1. Copy the APK file into a USB DISK 

2. Plug the USB DISK into the Qbic Td1050 or DS1050 device 

3. On the QBIC Startup screen, tap on SETTINGS 

4. Inside the setting application, scroll down to ABOUT DEVICE and tap
this 

5. Tap 6 times on MODEL NUMBER and you will be redirect to the Android
desktop. 

6. Find and launch the APKINSTALLER app and tap INSTALL 

7. Navigate to USB MEMORY 

8. Tap on COM.ADDONPRODUCTS.DSSCLIENT.APK on the right side of the
screen 

9. Follow the installation interface until it has finished copying all
the files 

10. After installation has been successfully done, please press the
HOME key on the navigation bar (the round circle), that will return
the system to the QBIC STARTUP SCREEN. 

PROPERTIES

APPLIES TO: DSS Client 

REFERENCE: TFS #185021 

KNOWLEDGE BASE ID: 0247 

LAST UPDATED: Dec 19, 2018]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">When receiving a new Digital Sign Service Client as an APK file and need to upgrade/Install the app on the Glorystar device.</p>
<p>This article explains how to update/install an APK file to a Glorystar device.</p>
<h3>Glorystar JARVIS device</h3>
<p>1. Copy the APK file into a <strong>USB disk </strong></p>
<p>2. Plug the <strong>USB disk</strong> into the Glorystar JARVIS device</p>
<p>3. From the StarOS Application tab <strong>EXIT</strong> and you will be redirect to the Android desktop</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB248_F01.jpg" alt="" width="554" height="465" /></p>
<p>4. Find and launch the <strong>ApkInstaller</strong> app and tap <strong>Install</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB247_F02.jpg" alt="" width="110" height="135" /></p>
<p>5. Navigate to <strong>USB Memory</strong></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB247_F03.jpg" alt="" width="658" height="276" /></p>
<p>6. Tap on <strong>com.addonproducts.dssclient.apk</strong> on the right side of the screen</p>
<p>7. Follow the installation interface until it has finished copying all the files</p>
<p>8. After installation has been successfully done, please press the <strong>HOME</strong> key on the navigation bar (the round circle), that will return the system to the <strong>Glorystar desktop</strong>.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: DSS Client</p>
<p><strong>Reference</strong>: TFS #185019</p>
<p><strong>Knowledge base ID</strong>: 0248</p>
<p><strong>Last updated</strong>: Dec 20, 2018</p>]]></contents>
<contentstext><![CDATA[SUMMARY

When receiving a new Digital Sign Service Client as an APK file and
need to upgrade/Install the app on the Glorystar device. 

This article explains how to update/install an APK file to a Glorystar
device. 

GLORYSTAR JARVIS DEVICE

1. Copy the APK file into a USB DISK 

2. Plug the USB DISK into the Glorystar JARVIS device 

3. From the StarOS Application tab EXIT and you will be redirect to
the Android desktop 

4. Find and launch the APKINSTALLER app and tap INSTALL 

5. Navigate to USB MEMORY 

6. Tap on COM.ADDONPRODUCTS.DSSCLIENT.APK on the right side of the
screen 

7. Follow the installation interface until it has finished copying all
the files 

8. After installation has been successfully done, please press the
HOME key on the navigation bar (the round circle), that will return
the system to the GLORYSTAR DESKTOP. 

PROPERTIES

APPLIES TO: DSS Client 

REFERENCE: TFS #185019 

KNOWLEDGE BASE ID: 0248 

LAST UPDATED: Dec 20, 2018]]></contentstext>
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<contents><![CDATA[<p>The following will provide a short introduction to some of the new functionalities in Resource Central.</p>
<p>More information can be found in the different user guides for Resource Central.</p>
<p>&nbsp;</p>
<h2>Receive a text message when your visitor arrives</h2>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F01.jpg" alt="" width="331" height="521" />&nbsp;</p>
<p class="MsoNormal" style="margin-bottom: 12.75pt; line-height: normal;">Now you can be informed of your visitors&rsquo; arrival right away by text message (SMS) &ndash; and therefore not rely on seeing e-mails (the standard notification method).</p>
<p class="MsoNormal" style="margin-bottom: 12.75pt; line-height: normal;">It is easy to configure the default text message sent to the organizers and if needed the receptionist can add a specific comment in the message while checking in the visitor.</p>
<p class="MsoNormal" style="margin-bottom: 12.75pt; line-height: normal;">The text message is of course supported in our kiosk registration functionality as well.The feature is developed in corporation with Computopic, who provides the SMS service account. For more information on their offerings visit their <a href="https://www.computopic.com/en/gruppesms.html"><span style="text-decoration: underline;"><strong>website</strong></span></a>.</p>
<p class="MsoNormal" style="margin-bottom: 12.75pt; line-height: normal; text-align: justify;">&nbsp;</p>
<h2 class="MsoNormal" style="margin-bottom: 12.75pt; line-height: normal;">Improved order form</h2>
<p style="text-align: justify;">New features have been added to improve the flexibility and information level of the order form:</p>
<ul>
<li style="text-align: justify;">Customize the order of the sections</li>
<li style="text-align: justify;">Organizers can make comments specifically to the catering delivery</li>
<li style="text-align: justify;">Inform the organizer when the deadline has exceeded</li>
</ul>
<p>&nbsp;</p>
<h3>Customize the order of the sections</h3>
<p>If you prefer to present e.g. the extra services like table arrangement or cost information to the organizers prior to the catering services, you can configure the setup in Designer &ndash; Orders.</p>
<p>With this new functionality you have the opportunity to decide the order of all of the sections in the order form, so you can present the services the way that suits your company best.</p>
<p>&nbsp;</p>
<h3>Organizers can make comments to the catering delivery</h3>
<p>A new comment box is placed in the order section, so you can inform catering personal about some special requirements etc.</p>
<p>The comments are shown in <strong>Orders</strong> and of course in the e-mail to the configured role.</p>
<p>You enable the box in <strong>Parameters</strong> (CateringCommentBox) but be aware to delete your own comment box if you have a similar applied as a property in a form already.</p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F02.jpg" alt="" width="636" height="279" /></span></span></p>
<h3>Inform the organizer when the deadline is exceeded</h3>
<p>If the deadline for catering or services has exceeded, you can set up an individual message per meeting room. The organizer is then well-informed why no items or extra services are displayed.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F12.jpg" alt="" width="664" height="388" /></p>
<p>&nbsp;</p>
<h2>Add a room-specific message in the &ldquo;New Reservation&rdquo; e-mail</h2>
<p>It is possible to set up an individual message per meeting room, which is shown in the New Reservation e-mail to the organizer.</p>
<p>This gives you the opportunity to inform the organizer of special conditions at the room etc. The text can be customized in different ways, so the message is highlighted to the organizer.</p>
<p>You find the feature in the configuration of the resources: <strong>Designer &ndash; Resources &ndash; Email Properties</strong>.</p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F04.jpg" alt="" width="452" height="289" /></span></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F05.jpg" alt="" width="436" height="337" /></span></span></p>
<h2>Exchange settings presented on resources</h2>
<p>The section Exchange Properties on Resources provides an insight on, how the resources are configured in Exchange and govern the policies of booking a resource.</p>
<p>For example you can see if the resource accepts conflicts and the maximum duration of a meeting.</p>
<p>Data are synchronized from Exchange Server and cannot be modified in Resource Central. You manage the synchronization in the parameter MailBoxResources.StartTimeSync., which you can read more about in the RC Parameter Guide.</p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F06.jpg" alt="" width="455" height="446" /></span></span></p>
<h2>Save time with Bulk Update</h2>
<p>When you need to update the same information on a lot of resources you are now able to it with the new feature Bulk Update. If you e.g. want to implement the new deadline exceeded feature, you can easily configure the same text for all rooms in no time.</p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F07.jpg" alt="" width="650" height="218" /></span></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F08.jpg" alt="" width="650" height="227" /></span></span></p>
<h2>Single Sign On and Multifactor Authentication</h2>
<p>Single Sign On for Persons defined in Resource Central backend is now available for O365 environments. This is enabled using the SSO Protocols</p>
<ul>
<li><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;">SAML2.0 </span></span></li>
<li><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;">OpenID Connect </span></span></li>
<li><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;">Oauth2 </span></span></li>
</ul>
<p>This improvement will furthermore open for Multifactor Authentication, which is enabled in these protocols.</p>
<p>SSO on On-premise will be available later in 2019.</p>
<p>&nbsp;</p>
<h2>Password Recovery</h2>
<p>It is now possible to recover forgotten password for users of Resource Central.</p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F09.jpg" alt="" width="564" height="251" /></span></span></p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F10.jpg" alt="" width="567" height="286" /></span></span></p>
<p>The feature will be disabled if you are running a Single Sign On solution.</p>
<h2>Extended permissions for the System login</h2>
<p>When you log in with the System login you now have permissions to the entire system.</p>
<p><span lang="EN-GB" style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Frutiger LT 45 Light',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 14.6667px;"><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/wn_F11.jpg" alt="" width="574" height="243" /></span></span></p>]]></contents>
<contentstext><![CDATA[The following will provide a short introduction to some of the new
functionalities in Resource Central. 

More information can be found in the different user guides for
Resource Central. 

RECEIVE A TEXT MESSAGE WHEN YOUR VISITOR ARRIVES

Now you can be informed of your visitors' arrival right away by text
message (SMS) - and therefore not rely on seeing e-mails (the standard
notification method). 

It is easy to configure the default text message sent to the
organizers and if needed the receptionist can add a specific comment
in the message while checking in the visitor. 

The text message is of course supported in our kiosk registration
functionality as well.The feature is developed in corporation with
Computopic, who provides the SMS service account. For more information
on their offerings visit their WEBSITE
[https://www.computopic.com/en/gruppesms.html]. 

IMPROVED ORDER FORM

New features have been added to improve the flexibility and
information level of the order form: 

 	* Customize the order of the sections
 	* Organizers can make comments specifically to the catering delivery
 	* Inform the organizer when the deadline has exceeded

CUSTOMIZE THE ORDER OF THE SECTIONS

If you prefer to present e.g. the extra services like table
arrangement or cost information to the organizers prior to the
catering services, you can configure the setup in Designer - Orders. 

With this new functionality you have the opportunity to decide the
order of all of the sections in the order form, so you can present the
services the way that suits your company best. 

ORGANIZERS CAN MAKE COMMENTS TO THE CATERING DELIVERY

A new comment box is placed in the order section, so you can inform
catering personal about some special requirements etc. 

The comments are shown in ORDERS and of course in the e-mail to the
configured role. 

You enable the box in PARAMETERS (CateringCommentBox) but be aware to
delete your own comment box if you have a similar applied as a
property in a form already. 

INFORM THE ORGANIZER WHEN THE DEADLINE IS EXCEEDED

If the deadline for catering or services has exceeded, you can set up
an individual message per meeting room. The organizer is then
well-informed why no items or extra services are displayed. 

ADD A ROOM-SPECIFIC MESSAGE IN THE “NEW RESERVATION” E-MAIL

It is possible to set up an individual message per meeting room, which
is shown in the New Reservation e-mail to the organizer. 

This gives you the opportunity to inform the organizer of special
conditions at the room etc. The text can be customized in different
ways, so the message is highlighted to the organizer. 

You find the feature in the configuration of the resources: DESIGNER
– RESOURCES – EMAIL PROPERTIES. 

EXCHANGE SETTINGS PRESENTED ON RESOURCES

The section Exchange Properties on Resources provides an insight on,
how the resources are configured in Exchange and govern the policies
of booking a resource. 

For example you can see if the resource accepts conflicts and the
maximum duration of a meeting. 

Data are synchronized from Exchange Server and cannot be modified in
Resource Central. You manage the synchronization in the parameter
MailBoxResources.StartTimeSync., which you can read more about in the
RC Parameter Guide. 

SAVE TIME WITH BULK UPDATE

When you need to update the same information on a lot of resources you
are now able to it with the new feature Bulk Update. If you e.g. want
to implement the new deadline exceeded feature, you can easily
configure the same text for all rooms in no time. 

SINGLE SIGN ON AND MULTIFACTOR AUTHENTICATION

Single Sign On for Persons defined in Resource Central backend is now
available for O365 environments. This is enabled using the SSO
Protocols 

 	* SAML2.0 
 	* OpenID Connect 
 	* Oauth2 

This improvement will furthermore open for Multifactor Authentication,
which is enabled in these protocols. 

SSO on On-premise will be available later in 2019. 

PASSWORD RECOVERY

It is now possible to recover forgotten password for users of Resource
Central. 

The feature will be disabled if you are running a Single Sign On
solution. 

EXTENDED PERMISSIONS FOR THE SYSTEM LOGIN

When you log in with the System login you now have permissions to the
entire system. 

]]></contentstext>
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<creatorid><![CDATA[22]]></creatorid>
<author />
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<subject><![CDATA[What's new in Resource Central 4.1 Service release 1]]></subject>
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<contents><![CDATA[<p>&nbsp;Guide How to set up Kiosk Mode on Windows 10 revision 1.0 is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[ Guide How to set up Kiosk Mode on Windows 10 revision 1.0 is
available in pdf format below. 

 ]]></contentstext>
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<subject><![CDATA[How to set up the APP to run in Kiosk Mode on Windows 10]]></subject>
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<contents><![CDATA[<p>Guide How to install DSS Client on Windows device without using Microsoft Store revision 1.0 is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Guide How to install DSS Client on Windows device without using
Microsoft Store revision 1.0 is available in pdf format below. 

 ]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<p><img class="undefined" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Apple.png" alt="" width="79" height="72" /></p>
<h2 style="color: #0264b2;">How to setup and use our demo environment for iPad</h2>
<ul>
<li>Ensure you have a <strong>wireless internet connection</strong></li>
<li>Make sure that the iPad has <strong>correct time and date</strong></li>
<li>Start the <strong>Digital Sign Service Client</strong> App</li>
<li>Touch &ldquo;<strong>SETUP</strong>&rdquo;</li>
<li>Verify that "Server" has the following adresse:&nbsp;<strong>http://demo.digitalsignservice.dk</strong></li>
<li>Make sure that the "Server time zone" is "<strong>Europe/Copenhagen</strong>".</li>
<li>Press "<strong>SAVE</strong>"</li>
<li>Screen will show the <strong>Meeting Door Sign interface</strong>, please&nbsp;use the interface to "book", "end" or "extend" meeting.</li>
<li>If you are asked to enter <strong>password</strong>, please use&nbsp;&ldquo;123456&rdquo;.</li>
<li>If you want to return to the "<strong>SETTING</strong>"&nbsp;screen tab on the upper right corner (near the logo)</li>
</ul>
<h2 style="color: #0264b2;">&nbsp;</h2>]]></contents>
<contentstext><![CDATA[HOW TO SETUP AND USE OUR DEMO ENVIRONMENT FOR IPAD

 	* Ensure you have a WIRELESS INTERNET CONNECTION
 	* Make sure that the iPad has CORRECT TIME AND DATE
 	* Start the DIGITAL SIGN SERVICE CLIENT App
 	* Touch "SETUP"
 	* Verify that "Server" has the following adresse:
HTTP://DEMO.DIGITALSIGNSERVICE.DK
 	* Make sure that the "Server time zone" is "EUROPE/COPENHAGEN".
 	* Press "SAVE"
 	* Screen will show the MEETING DOOR SIGN INTERFACE, please use the
interface to "book", "end" or "extend" meeting.
 	* If you are asked to enter PASSWORD, please use "123456".
 	* If you want to return to the "SETTING" screen tab on the upper
right corner (near the logo)

 

]]></contentstext>
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<author />
<email />
<subject><![CDATA[Quick Configuration Guide for iPad]]></subject>
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<contents><![CDATA[<h2><img class="undefined" src="/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/plugins/filemanager/source/DSS/Windows_New.png" alt="" width="79" height="79" /></h2>
<h2>How to setup and use our demo environment for a Windows device</h2>
<ul>
<li>Ensure you have a <strong>wireless internet connection</strong></li>
<li>Make sure that the Windows device has <strong>correct time and date</strong></li>
<li>Start the <strong>Digital Sign Service Client</strong> App</li>
<li>Touch &ldquo;<strong>SETUP</strong>&rdquo;</li>
<li>Verify that "Server" has the following adresse:&nbsp;<strong>http://demo.digitalsignservice.dk</strong></li>
<li>Make sure that the "Server time zone" is "<strong>Romance Standard Time</strong>".</li>
<li>Press "<strong>SAVE</strong>"</li>
<li>Screen will show the <strong>Meeting Door Sign interface</strong>, please&nbsp;use the interface to "book", "end" or "extend" meeting.</li>
<li>If you are asked to enter <strong>password</strong>, please use&nbsp;&ldquo;123456&rdquo;.</li>
<li>If you want to return to the "<strong>SETTING</strong>"&nbsp;screen tab on the upper right corner (near the logo)</li>
<li>if you want to <strong>exit the app</strong> go to "Setting" and tap on "Exit"</li>
</ul>]]></contents>
<contentstext><![CDATA[HOW TO SETUP AND USE OUR DEMO ENVIRONMENT FOR A WINDOWS DEVICE

 	* Ensure you have a WIRELESS INTERNET CONNECTION
 	* Make sure that the Windows device has CORRECT TIME AND DATE
 	* Start the DIGITAL SIGN SERVICE CLIENT App
 	* Touch "SETUP"
 	* Verify that "Server" has the following adresse:
HTTP://DEMO.DIGITALSIGNSERVICE.DK
 	* Make sure that the "Server time zone" is "ROMANCE STANDARD TIME".
 	* Press "SAVE"
 	* Screen will show the MEETING DOOR SIGN INTERFACE, please use the
interface to "book", "end" or "extend" meeting.
 	* If you are asked to enter PASSWORD, please use "123456".
 	* If you want to return to the "SETTING" screen tab on the upper
right corner (near the logo)
 	* if you want to EXIT THE APP go to "Setting" and tap on "Exit"

]]></contentstext>
<categories>
<categoryid><![CDATA[78]]></categoryid>
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<creator><![CDATA[2]]></creator>
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<subject><![CDATA[Quick Configuration Guide for Windows device]]></subject>
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<contents><![CDATA[<p>Authentication details for Single Sign On for Resource&nbsp;Central&nbsp;ver.&nbsp;4.1 document revision 01 is available in pdf format below.</p>]]></contents>
<contentstext><![CDATA[Authentication details for Single Sign On for Resource Central ver.
4.1 document revision 01 is available in pdf format below.]]></contentstext>
<categories>
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<subject><![CDATA[Resource Central - Authentication details for Single Sign On ]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>When you open a page with HTML 5 content in the browser on the client machine where Ariadne for Windows is installed, it works fine. But when presented through Ariadne HWI, it does not work.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>This might occur because Internet Explorer 10 is not installed or it is not compatibly configured.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>In order to display webpage with HTML 5 content, Internet Explorer 10 must be installed and it must be compatibly configured.</p>
<p><span style="background-color: #ffff00;">NOTE</span>: Internet Explorer 9 or older versions cannot correctly display webpage with HTML 5 content.</p>
<p>To make the compatibility configuration, follow these steps:</p>
<p>- Open Registry Editor (click Start, type &ldquo;<strong>regedit</strong>&rdquo; into the search bar, then select <strong>regedit.exe</strong>)</p>
<p>- Go to HKEY_LOCAL_MACHINE&nbsp;&rarr; SOFTWARE &rarr;&nbsp;Microsoft &rarr;&nbsp;Internet Explorer &rarr;&nbsp;MAIN &rarr;&nbsp;FeatureControl &rarr;&nbsp;FEATURE_BROWSER_EMULATION.</p>
<p>- Right click FEATURE_BROWSER_EMULATION and add a new DWORD (32-bit) Value:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB0029_F01.jpg" alt="" width="638" height="291" /></p>
<p>- Name this new DWORD (32-bit) Value <strong>AriadneHWI.GUI.exe </strong></p>
<p>- Right click that Value and select Modify:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB0029_F02.jpg" alt="" width="419" height="157" /></p>
<p>- The <strong>Edit DWORD (32-bit) Value</strong> window opens. Select &ldquo;<strong>Decimal</strong>&rdquo; and enter 10001 into Value data field as shown in the figure below:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB0029_F03.jpg" alt="" width="496" height="291" /></p>
<p>- Click [<strong>OK</strong>] and close the Registry Editor.</p>
<p>- Restart Ariadne HWI to finish.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Reference</strong>: TFS #3115</p>
<p><strong>Knowledge Base ID</strong>: 0029</p>
<p><strong>Last updated</strong>: Feb 25, 2016</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

When you open a page with HTML 5 content in the browser on the client
machine where Ariadne for Windows is installed, it works fine. But
when presented through Ariadne HWI, it does not work. 

CAUSE

This might occur because Internet Explorer 10 is not installed or it
is not compatibly configured. 

RESOLUTION

In order to display webpage with HTML 5 content, Internet Explorer 10
must be installed and it must be compatibly configured. 

NOTE: Internet Explorer 9 or older versions cannot correctly display
webpage with HTML 5 content. 

To make the compatibility configuration, follow these steps: 

- Open Registry Editor (click Start, type "REGEDIT" into the search
bar, then select REGEDIT.EXE) 

- Go to HKEY_LOCAL_MACHINE → SOFTWARE → Microsoft → Internet
Explorer → MAIN → FeatureControl → FEATURE_BROWSER_EMULATION. 

- Right click FEATURE_BROWSER_EMULATION and add a new DWORD (32-bit)
Value: 

- Name this new DWORD (32-bit) Value ARIADNEHWI.GUI.EXE 

- Right click that Value and select Modify: 

- The EDIT DWORD (32-BIT) VALUE window opens. Select "DECIMAL" and
enter 10001 into Value data field as shown in the figure below: 

- Click [OK] and close the Registry Editor. 

- Restart Ariadne HWI to finish. 

PROPERTIES

REFERENCE: TFS #3115 

KNOWLEDGE BASE ID: 0029 

LAST UPDATED: Feb 25, 2016]]></contentstext>
<categories>
<categoryid><![CDATA[59]]></categoryid>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[22]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0029 - Transition between images from a page with HTML 5 content is not displayed by Ariadne HWI]]></subject>
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<contents><![CDATA[<p>This page is under construction.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[This page is under construction. 

 ]]></contentstext>
<categories>
<categoryid><![CDATA[79]]></categoryid>
</categories>
<creator><![CDATA[2]]></creator>
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<author />
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<subject><![CDATA[Post-installation steps]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>After upgrading to Resource Central (RC) 4.0 from an older version, order forms with &ldquo;required&rdquo; properties are blank when you open it in ResourceFinder.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB241_F01.jpg" alt="" width="592" height="292" /></p>
<h2>Cause</h2>
<p>In property details, there is a radio button for you to determine if a property is required:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB241_F02.jpg" alt="" width="500" height="318" /></p>
<p>In RC versions older than 4.0, if a required property is inserted into an order form, the HTML form automatically adds a java script snippet to validate this &ldquo;required&rdquo; factor, and you can see it if you select &ldquo;Source&rdquo; in Form Editor:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB241_F03.jpg" alt="" width="597" height="404" /></p>
<p>In RC 4.0+, this java script snippet is not necessary and its existence in the form cause the order form being blank when you open it in ResourceFinder.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>To make the order visible again, you need to remove the java script snippets in the order form.</p>
<p>1. Go to the forms with required properties, open its HTML form, copy and paste the source code into a text file for backup.</p>
<p>2. Copy and paste the source code into any HTML editor (e.g. Notepad++).</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB241_F04.jpg" alt="" width="595" height="277" /></p>
<p>3. Look for all java script snippets (by typing &lsquo;script&rsquo; into the search box) and delete them all.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.0+</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight:normal">Reference</strong>: TFS #179690</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight:normal">Knowledge base ID:</strong> 0241</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight:normal"><span style="mso-fareast-language:EN-US">Last updated:</span></strong><span style="mso-fareast-language:EN-US"> Oct 25, 2018</span></p>]]></contents>
<contentstext><![CDATA[SYMPTOM

After upgrading to Resource Central (RC) 4.0 from an older version,
order forms with "required" properties are blank when you open it in
ResourceFinder. 

CAUSE

In property details, there is a radio button for you to determine if a
property is required: 

In RC versions older than 4.0, if a required property is inserted into
an order form, the HTML form automatically adds a java script snippet
to validate this "required" factor, and you can see it if you select
"Source" in Form Editor: 

In RC 4.0+, this java script snippet is not necessary and its
existence in the form cause the order form being blank when you open
it in ResourceFinder. 

RESOLUTION

To make the order visible again, you need to remove the java script
snippets in the order form. 

1. Go to the forms with required properties, open its HTML form, copy
and paste the source code into a text file for backup. 

2. Copy and paste the source code into any HTML editor (e.g.
Notepad++). 

3. Look for all java script snippets (by typing 'script' into the
search box) and delete them all. 

PROPERTIES

APPLIES TO: RC 4.0+ 

REFERENCE: TFS #179690 

KNOWLEDGE BASE ID: 0241 

LAST UPDATED: Oct 25, 2018]]></contentstext>
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<categoryid><![CDATA[2]]></categoryid>
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<creator><![CDATA[2]]></creator>
<creatorid><![CDATA[22]]></creatorid>
<author />
<email />
<subject><![CDATA[KB0241 - Order forms are blank after upgrading to Resource Central 4.0]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2><strong>RTS unable to send&nbsp;E-mails to&nbsp;On-Premise Exchange 2010, 2013 and 2016</strong></h2>
<p>With latest version of RealTime Service&nbsp;6.6.12.22 there is a bug on sending e-mails to On-Premise Exchange 2010, 2013 and 2016.</p>
<p style="margin: 0px; color: #000000; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Segoe UI VSS (Regular)', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Helvetica, Ubuntu, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">The warning message shown like below:</p>
<p style="margin: 0px; color: #000000; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Segoe UI VSS (Regular)', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Helvetica, Ubuntu, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">2019-07-11 10:58:12,561 WARN&nbsp; [65] RTS.ServiceProcess : Exchange 192.168.2.68 - Notifications: Exception occured while updating permissions for Notification DwByYzE1NC5wc21heC5jb20QAAAA89/gshlvbUKBe8Hx30nddnhHn7qzBdcIEAAAABYOPrYYKoVKgFEHScZLdpQ=, watermark AQAAANB6q+mNqK9EvfgAus6hv33H+TEAAAAAAAE=, items count - 4 / Subscribtion DwByYzE1NC5wc21heC5jb20QAAAA89/gshlvbUKBe8Hx30nddnhHn7qzBdcIEAAAABYOPrYYKoVKgFEHScZLdpQ=, watermark AQAAANB6q+mNqK9EvfgAus6hv33H+TEAAAAAAAE=, SynchronizationItem user ex2016_ps_rts_03 -&nbsp;<a style="color: #0078d7; text-decoration: none; cursor: pointer; box-sizing: border-box;">ex2016_ps_rts_03@psmax.com</a>, calendar Calendar<br style="box-sizing: border-box;" />System.Web.Services.Protocols.SoapException: The impersonation principal name is invalid.<br style="box-sizing: border-box;" />&nbsp;&nbsp; at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.ExchangeWebReference.ExchangeServiceBinding.GetFolder(GetFolderType GetFolder1)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.EchangeCommunication.ExchangeConnection.GetFolder(String folderid, Boolean onlymainfields)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.EchangeCommunication.ExchangeConnection.UpdateCalendarPermissions(SynchronizationCalendar calendar)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.ExchangeNotificationProcessThread.&lt;&gt;c__DisplayClass5_2.&lt;Execute&gt;b__2(Int32 attempt)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.ExchangeThread.Repeat(Int32 attempts, Int32 interval, WaitHandle stopEvent, Func`1 shouldInterrupt, Action`1 what, Action`2 onerror)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.ExchangeThread.Repeat(Action`1 what, Action`2 onerror)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.ExchangeNotificationProcessThread.Execute(Object param)</p>
<p style="margin: 0px; color: #000000; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Segoe UI VSS (Regular)', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Helvetica, Ubuntu, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">&nbsp;</p>
<p style="margin: 0px; color: #000000; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Segoe UI VSS (Regular)', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Helvetica, Ubuntu, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">&nbsp;</p>
<p style="margin: 0px; color: #000000; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Segoe UI VSS (Regular)', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Helvetica, Ubuntu, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">If you change both principal name and subdomain, error shown:</p>
<p style="margin: 0px; color: #000000; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Segoe UI VSS (Regular)', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Helvetica, Ubuntu, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol'; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">2019-07-11 10:56:07,626 ERROR [74] RTS.ServiceProcess : Exchange 192.168.2.68 - Notifications: Error subscribing for notifications ex2016_ps_rts_03 -&nbsp;<a style="color: #0078d7; text-decoration: none; cursor: pointer; box-sizing: border-box;">ex2016_ps_rts_03_changed@psmax.com</a><br style="box-sizing: border-box;" />System.Web.Services.Protocols.SoapException: The impersonation principal name is invalid.<br style="box-sizing: border-box;" />&nbsp;&nbsp; at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.ExchangeWebReference.ExchangeServiceBinding.GetFolder(GetFolderType GetFolder1)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.EchangeCommunication.ExchangeConnection.GetFolders(DistinguishedFolderIdNameType folderType, Boolean onlymainfields)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.EchangeCommunication.ExchangeConnection.GetDefaultCalendar(SynchronizationUser user, Boolean onlymainfields, Boolean impersonate)<br style="box-sizing: border-box;" />&nbsp;&nbsp; at RTSExchangeNotificationService.ExchangeSubcriptionThread.Execute(Object param)</p>
<p>&nbsp;</p>
<p><span style="font-family: verdana,geneva;"><strong>Workaround:</strong>&nbsp;Downgrade to 6.6.12.1</span></p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Fix confirmed.&nbsp;Fix will be part of the next release of RealTime Service</span></p>
<hr />
<p>&nbsp;</p>
<h2><strong>Insert&nbsp;of "Declined" status on RC reservations</strong></h2>
<p>&nbsp;</p>
<p>A code bug&nbsp;in 6.6.12 is unfortunately in some scenarios updating Resource Central reservations with a "Decline" status instead of "Free".</p>
<p>Result is that order data is not clean up correctly for deleted reservations.</p>
<p>To see if your Resource Central Database is effected please use the following statement:</p>
<p><span style="color: #000000; font-family: Times New Roman; font-size: medium;">&nbsp;</span></p>
<p style="margin: 0cm 0cm 8pt; line-height: normal;">SELECT<span style="mso-ansi-language: EN-US;"><span style="color: #000000; font-family: Calibri; font-size: medium;"><span style="font-family: Times New Roman;"> Count(r.id) [Declined Reservations], Count(o.id) [Declined Orders]<br />FROM reservations r<br />FULL JOIN orders o on r.id=o.reservationsid<br />WHERE r.busystatus='DECLINED'</span></span></span></p>
<p>&nbsp;&nbsp;</p>
<p>If any wrong data, please contact Add-On Products for assistance on the clean up</p>
<p>&nbsp;</p>
<p><span style="font-family: verdana,geneva;"><strong>Workaround:</strong>&nbsp;Install 6.6.12.1 and clean up data</span></p>
<p><span style="font-family: verdana,geneva;"><strong>Status:</strong>&nbsp;Fixed with 6.6.12.1</span></p>
<hr />]]></contents>
<contentstext><![CDATA[RTS UNABLE TO SEND E-MAILS TO ON-PREMISE EXCHANGE 2010, 2013 AND
2016

With latest version of RealTime Service 6.6.12.22 there is a bug on
sending e-mails to On-Premise Exchange 2010, 2013 and 2016. 

The warning message shown like below: 

2019-07-11 10:58:12,561 WARN [65] RTS.ServiceProcess : Exchange
192.168.2.68 - Notifications: Exception occured while updating
permissions for Notification
DwByYzE1NC5wc21heC5jb20QAAAA89/gshlvbUKBe8Hx30nddnhHn7qzBdcIEAAAABYOPrYYKoVKgFEHScZLdpQ=,
watermark AQAAANB6q+mNqK9EvfgAus6hv33H+TEAAAAAAAE=, items count - 4 /
Subscribtion
DwByYzE1NC5wc21heC5jb20QAAAA89/gshlvbUKBe8Hx30nddnhHn7qzBdcIEAAAABYOPrYYKoVKgFEHScZLdpQ=,
watermark AQAAANB6q+mNqK9EvfgAus6hv33H+TEAAAAAAAE=,
SynchronizationItem user ex2016_ps_rts_03 -
ex2016_ps_rts_03@psmax.com, calendar Calendar
System.Web.Services.Protocols.SoapException: The impersonation
principal name is invalid.
 at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
message, WebResponse response, Stream responseStream, Boolean
asyncCall)
 at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
 at
RTSExchangeNotificationService.ExchangeWebReference.ExchangeServiceBinding.GetFolder(GetFolderType
GetFolder1)
 at
RTSExchangeNotificationService.EchangeCommunication.ExchangeConnection.GetFolder(String
folderid, Boolean onlymainfields)
 at
RTSExchangeNotificationService.EchangeCommunication.ExchangeConnection.UpdateCalendarPermissions(SynchronizationCalendar
calendar)
 at
RTSExchangeNotificationService.ExchangeNotificationProcessThread.<>c__DisplayClass5_2.<Execute>b__2(Int32
attempt)
 at RTSExchangeNotificationService.ExchangeThread.Repeat(Int32
attempts, Int32 interval, WaitHandle stopEvent, Func`1
shouldInterrupt, Action`1 what, Action`2 onerror)
 at RTSExchangeNotificationService.ExchangeThread.Repeat(Action`1
what, Action`2 onerror)
 at
RTSExchangeNotificationService.ExchangeNotificationProcessThread.Execute(Object
param) 

If you change both principal name and subdomain, error shown: 

2019-07-11 10:56:07,626 ERROR [74] RTS.ServiceProcess : Exchange
192.168.2.68 - Notifications: Error subscribing for notifications
ex2016_ps_rts_03 - ex2016_ps_rts_03_changed@psmax.com
System.Web.Services.Protocols.SoapException: The impersonation
principal name is invalid.
 at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
message, WebResponse response, Stream responseStream, Boolean
asyncCall)
 at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
 at
RTSExchangeNotificationService.ExchangeWebReference.ExchangeServiceBinding.GetFolder(GetFolderType
GetFolder1)
 at
RTSExchangeNotificationService.EchangeCommunication.ExchangeConnection.GetFolders(DistinguishedFolderIdNameType
folderType, Boolean onlymainfields)
 at
RTSExchangeNotificationService.EchangeCommunication.ExchangeConnection.GetDefaultCalendar(SynchronizationUser
user, Boolean onlymainfields, Boolean impersonate)
 at
RTSExchangeNotificationService.ExchangeSubcriptionThread.Execute(Object
param) 

WORKAROUND: Downgrade to 6.6.12.1 

STATUS: Fix confirmed. Fix will be part of the next release of
RealTime Service 
-------------------------

INSERT OF "DECLINED" STATUS ON RC RESERVATIONS

A code bug in 6.6.12 is unfortunately in some scenarios updating
Resource Central reservations with a "Decline" status instead of
"Free". 

Result is that order data is not clean up correctly for deleted
reservations. 

To see if your Resource Central Database is effected please use the
following statement: 

SELECT Count(r.id) [Declined Reservations], Count(o.id) [Declined
Orders]
FROM reservations r
FULL JOIN orders o on r.id=o.reservationsid
WHERE r.busystatus='DECLINED' 

If any wrong data, please contact Add-On Products for assistance on
the clean up 

WORKAROUND: Install 6.6.12.1 and clean up data 

STATUS: Fixed with 6.6.12.1 
-------------------------
]]></contentstext>
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<contents><![CDATA[<p>Document is available in pdf format below</p>]]></contents>
<contentstext><![CDATA[Document is available in pdf format below]]></contentstext>
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<categoryid><![CDATA[55]]></categoryid>
</categories>
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<subject><![CDATA[RealTime Service 6 API document]]></subject>
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<contents><![CDATA[<p>Add-On Products&nbsp;provides a range of security options to ensure data is protected and secure for more information please&nbsp;see attached document.</p>]]></contents>
<contentstext><![CDATA[Add-On Products provides a range of security options to ensure data is
protected and secure for more information please see attached
document.]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>During Add-in operation, you may encounter the following pop-up message: &ldquo;<em>A program is trying to access email address information stored in Outlook</em>&rdquo;.</p>
<p>&nbsp;</p>
<h2>Causes</h2>
<p>The antivirus program blocks the Resource Central Add-in process run inside Outlook, leading to the alert.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>Add <strong>eowp.exe</strong> and <strong>outlook.exe</strong> processes into the Exceptions list of the antivirus program. After that, restart your machine for the changes to take effect.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: All versions of RC</p>
<p><strong>Reference</strong>: TFS #183991</p>
<p><strong>Knowledge base ID</strong>: 0249</p>
<p><strong>Last updated</strong>: Jan 14, 2019</p>]]></contents>
<contentstext><![CDATA[SYMPTOM

During Add-in operation, you may encounter the following pop-up
message: "_A program is trying to access email address information
stored in Outlook_". 

CAUSES

The antivirus program blocks the Resource Central Add-in process run
inside Outlook, leading to the alert. 

RESOLUTION

Add EOWP.EXE and OUTLOOK.EXE processes into the Exceptions list of the
antivirus program. After that, restart your machine for the changes to
take effect. 

PROPERTIES

APPLIES TO: All versions of RC 

REFERENCE: TFS #183991 

KNOWLEDGE BASE ID: 0249 

LAST UPDATED: Jan 14, 2019]]></contentstext>
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<contents><![CDATA[<p style="text-align: justify;">The following will provide a short introduction to some of the new functionalities in Resource Central.</p>
<p style="text-align: justify;">More information can be found in the different user guides for Resource Central.</p>
<p>&nbsp;</p>
<h2 class="MsoNormal" style="margin-bottom: 12.75pt; line-height: normal;">New functionality in the kiosk</h2>
<h3>Kiosk privacy mode</h3>
<p style="text-align: justify;">If you don&rsquo;t want to display your meetings or visitors on the kiosk screen, you can now use the new &lsquo;Privacy Mode&rsquo; feature, which will require each guest to log in using a registration code.</p>
<p style="text-align: justify;">When an organizer registers a visitor in the order form, an email is sent to the visitor. The email contains a personal registration code.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F01.jpg" alt="" width="635" height="427" /></p>
<p style="text-align: justify;">The code can also be sent, or re-sent, from the visitor section in Resource Central.</p>
<p style="text-align: justify;">When the visitor arrives, he can select the &lsquo;I have a code&rsquo; button and enter his personal registration code. If he doesn&rsquo;t have a code, he can select the &lsquo;I do not have a code&rsquo; button and self-register. Button names can be renamed according to your organization&rsquo;s needs.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F02.jpg" alt="" width="605" height="464" /></p>
<h3>New &lsquo;Department door-bells&rsquo;</h3>
<p style="text-align: justify;">Using the privacy mode also enables a new door-bell feature. In the above example there are 2 buttons for &lsquo;Security Department&rsquo; and for &lsquo;Kudos Co. Ltd.&rsquo;. When selecting one of these buttons, an email will be sent to an email address specified in Resource Central. This functionality can be used, if you share the entrance with another company in the building or if you want specific visitors to contact a specific department like in this case the security department. Their visitors can then register and announce their arrival to a receptionist or secretary.</p>
<p>&nbsp;</p>
<h2>Search fields can search across time ranges</h2>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F03.jpg" alt="" width="349" height="383" /></p>
<p style="text-align: justify;">When using the search filters in Orders and Reservations you can now search across time ranges.</p>
<p style="text-align: justify;">Select &lsquo;Time range&rsquo; and enter the time range you want to search in.</p>
<p style="text-align: justify;">This will make it easier to find orders or reservations if you are not sure which date to look at.</p>
<p>&nbsp;</p>
<h2>Recurring meetings</h2>
<p style="text-align: justify;">When booking a recurring meeting, the settings in Exchange are very important. These settings decide whether your booking will be declined if just one occurrence is not available or if you will get the dates that are available and a decline for the ones that are not available.</p>
<p style="text-align: justify;">In the Resource details you can see how the Exchange properties are set. The &lsquo;Conflict Percentage Allowed&rsquo; and &lsquo;Maximum Conflict Instances&rsquo; controls if the whole series will be declined or if the available occurrences will be accepted.</p>
<p style="text-align: justify;">In the example the resource allows 50% of conflicts or 10 conflict instances. That means</p>
<ul style="text-align: justify;">
<li>You book a series with 10 occurrences and there are 5 conflicts.</li>
</ul>
<p style="padding-left: 60px; text-align: justify;">You are not over the 50% limit and you are also under the 10 instances limit, so you will get the 5 available dates and a decline of the 5 that are not available.</p>
<ul style="text-align: justify;">
<li>You book a series with 30 occurrences and there are 15 conflicts.</li>
</ul>
<p style="padding-left: 60px; text-align: justify;">You are not over the 50% limit, but you are over the 10 instances limit, so will get a decline for the whole series.</p>
<p style="text-align: justify;">ResourceFinder and the new Outlook Add-in are now utilizing these settings from Exchange which will help the users in the booking process of recurring meetings.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F04.jpg" alt="" width="598" height="348" /></p>
<h3>ResourceFinder</h3>
<p style="text-align: justify;">When booking a recurring meeting there are now 2 new icons in ResourceFinder.</p>
<p style="text-align: justify;">The red icon is displayed if the booking conflicts with the Exchange settings, meaning you cannot use this resource for your series.</p>
<p style="text-align: justify;">The blue icon is displayed if you can get some of the series.</p>
<p style="text-align: justify;">If no icon is displayed, you will get the whole series.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F05.jpg" alt="" width="683" height="245" /></p>
<p>You can mouse-over the icons to get a list of the conflicting occurrences.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F06.jpg" alt="" width="514" height="211" /></p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F07.jpg" alt="" width="515" height="214" /></p>
<h3>Outlook Add-in</h3>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F08.jpg" alt="" width="302" height="534" /></p>
<p style="text-align: justify;">It is now possible to create recurring bookings from the Outlook Add-in.</p>
<p style="text-align: justify;">When booking a recurring meeting, the Outlook Add-in will automatically sort the resources after availability, listing the one with the highest availability rate first. You can click on the Availability text and get the list of conflicting dates.</p>
<p style="text-align: justify;">When a resource is selected, the conflicting dates will also be listed.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/41sr2_wn_F09.jpg" alt="" width="348" height="547" /></p>
<p>*Please note that this feature is available for Outlook&nbsp;Click-to-run&nbsp;for Windows. As soon as Microsoft releases the API for Outlook 2019 for windows and Mac on O2019 or O365 the feature will also work for these client types.</p>]]></contents>
<contentstext><![CDATA[The following will provide a short introduction to some of the new
functionalities in Resource Central. 

More information can be found in the different user guides for
Resource Central. 

NEW FUNCTIONALITY IN THE KIOSK

KIOSK PRIVACY MODE

If you don't want to display your meetings or visitors on the kiosk
screen, you can now use the new 'Privacy Mode' feature, which will
require each guest to log in using a registration code. 

When an organizer registers a visitor in the order form, an email is
sent to the visitor. The email contains a personal registration code. 

The code can also be sent, or re-sent, from the visitor section in
Resource Central. 

When the visitor arrives, he can select the 'I have a code' button and
enter his personal registration code. If he doesn't have a code, he
can select the 'I do not have a code' button and self-register. Button
names can be renamed according to your organization's needs. 

NEW ‘DEPARTMENT DOOR-BELLS’

Using the privacy mode also enables a new door-bell feature. In the
above example there are 2 buttons for 'Security Department' and for
'Kudos Co. Ltd.'. When selecting one of these buttons, an email will
be sent to an email address specified in Resource Central. This
functionality can be used, if you share the entrance with another
company in the building or if you want specific visitors to contact a
specific department like in this case the security department. Their
visitors can then register and announce their arrival to a
receptionist or secretary. 

SEARCH FIELDS CAN SEARCH ACROSS TIME RANGES

When using the search filters in Orders and Reservations you can now
search across time ranges. 

Select 'Time range' and enter the time range you want to search in. 

This will make it easier to find orders or reservations if you are not
sure which date to look at. 

RECURRING MEETINGS

When booking a recurring meeting, the settings in Exchange are very
important. These settings decide whether your booking will be declined
if just one occurrence is not available or if you will get the dates
that are available and a decline for the ones that are not available. 

In the Resource details you can see how the Exchange properties are
set. The 'Conflict Percentage Allowed' and 'Maximum Conflict
Instances' controls if the whole series will be declined or if the
available occurrences will be accepted. 

In the example the resource allows 50% of conflicts or 10 conflict
instances. That means 

 	* You book a series with 10 occurrences and there are 5 conflicts.

You are not over the 50% limit and you are also under the 10 instances
limit, so you will get the 5 available dates and a decline of the 5
that are not available. 

 	* You book a series with 30 occurrences and there are 15 conflicts.

You are not over the 50% limit, but you are over the 10 instances
limit, so will get a decline for the whole series. 

ResourceFinder and the new Outlook Add-in are now utilizing these
settings from Exchange which will help the users in the booking
process of recurring meetings. 

RESOURCEFINDER

When booking a recurring meeting there are now 2 new icons in
ResourceFinder. 

The red icon is displayed if the booking conflicts with the Exchange
settings, meaning you cannot use this resource for your series. 

The blue icon is displayed if you can get some of the series. 

If no icon is displayed, you will get the whole series. 

You can mouse-over the icons to get a list of the conflicting
occurrences. 

OUTLOOK ADD-IN

It is now possible to create recurring bookings from the Outlook
Add-in. 

When booking a recurring meeting, the Outlook Add-in will
automatically sort the resources after availability, listing the one
with the highest availability rate first. You can click on the
Availability text and get the list of conflicting dates. 

When a resource is selected, the conflicting dates will also be
listed. 

*Please note that this feature is available for Outlook Click-to-run
for Windows. As soon as Microsoft releases the API for Outlook 2019
for windows and Mac on O2019 or O365 the feature will also work for
these client types.]]></contentstext>
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<subject><![CDATA[ What's new in Resource Central 4.1 Service release 2]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Symptom</h2>
<p>After deploying the Outlook Add-in from the Exchange Server and installing the Outlook Add-In on client machines, the [<strong>My Meetings</strong>] and [<strong>ResourceFinder</strong>] button are not available in the Outlook.</p>
<p>&nbsp;</p>
<h2>Cause</h2>
<p>The outlook version could be missing the needed patch which will not be installed automatically.</p>
<p>&nbsp;</p>
<h2>Resolution</h2>
<p>Download the patch and follow instructions from <a href="https://support.microsoft.com/en-us/help/4022223/july-3-2018-update-for-office-2016-kb4022223"><span style="text-decoration: underline;"><strong>this article</strong></span></a>.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.1+</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;">Reference</strong>: TFS #193711</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;">Knowledge base ID:</strong> 0254</p>
<p class="MsoNormal"><strong style="mso-bidi-font-weight: normal;"><span style="mso-fareast-language: EN-US;">Last updated:</span></strong><span style="mso-fareast-language: EN-US;"> Apr 10, 2019</span></p>]]></contents>
<contentstext><![CDATA[SYMPTOM

After deploying the Outlook Add-in from the Exchange Server and
installing the Outlook Add-In on client machines, the [MY MEETINGS]
and [RESOURCEFINDER] button are not available in the Outlook. 

CAUSE

The outlook version could be missing the needed patch which will not
be installed automatically. 

RESOLUTION

Download the patch and follow instructions from THIS ARTICLE
[https://support.microsoft.com/en-us/help/4022223/july-3-2018-update-for-office-2016-kb4022223].


PROPERTIES

APPLIES TO: RC 4.1+ 

REFERENCE: TFS #193711 

KNOWLEDGE BASE ID: 0254 

LAST UPDATED: Apr 10, 2019]]></contentstext>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p>The Resource Finder Outlook Add-In is available on different Outlook clients, below you get the overview of these. Furthermore, specific features might not come or be available at first feature release to all clients.</p>
<table class="MsoNormalTable" style="width: 731px; height: 289px; border-collapse: collapse;" border="1" width="623" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 224.6pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .75pt; background: #D0CECE; padding: 0in 0in 0in 0in;" valign="top" width="299">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;"><strong>Version/Feature&nbsp;</strong></p>
</td>
<td style="width: 1.5in; border: solid windowtext 1.0pt; border-left: none; mso-border-top-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="144">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;"><strong>Outlook Add-in&nbsp;</strong></p>
</td>
<td style="width: 135.0pt; border: solid windowtext 1.0pt; border-left: none; mso-border-top-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;"><strong>Support for&nbsp;Recurrence&nbsp;&nbsp;</strong></p>
</td>
</tr>
<tr>
<td style="width: 224.6pt; border: solid windowtext 1.0pt; border-top: none; mso-border-left-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="299">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Outlook 2019 for Windows*&nbsp;</p>
</td>
<td style="width: 1.5in; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="144">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Supported&nbsp;</p>
</td>
<td style="width: 135.0pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Supported</p>
</td>
</tr>
<tr>
<td style="width: 224.6pt; border: solid windowtext 1.0pt; border-top: none; mso-border-left-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="299">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Outlook 2016 for Windows*&nbsp;</p>
</td>
<td style="width: 1.5in; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="144">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Supported&nbsp;</p>
</td>
<td style="width: 135.0pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Unsupported&nbsp;</p>
</td>
</tr>
<tr>
<td style="width: 224.6pt; border: solid windowtext 1.0pt; border-top: none; mso-border-left-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="299">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Microsoft Outlook for Windows&nbsp;(Office 365)&nbsp;</p>
</td>
<td style="width: 1.5in; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="144">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Supported&nbsp;</p>
</td>
<td style="width: 135.0pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Supported&nbsp;</p>
</td>
</tr>
<tr>
<td style="width: 224.6pt; border: solid windowtext 1.0pt; border-top: none; mso-border-left-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="299">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Outlook 2019&nbsp;for Mac*&nbsp;</p>
</td>
<td style="width: 1.5in; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="144">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Supported&nbsp;</p>
</td>
<td style="width: 135.0pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Unsupported&nbsp;</p>
</td>
</tr>
<tr>
<td style="width: 224.6pt; border: solid windowtext 1.0pt; border-top: none; mso-border-left-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="299">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Outlook 2016&nbsp;for Mac*&nbsp;</p>
</td>
<td style="width: 1.5in; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="144">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Supported&nbsp;</p>
</td>
<td style="width: 135.0pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Unsupported&nbsp;</p>
</td>
</tr>
<tr>
<td style="width: 224.6pt; border: solid windowtext 1.0pt; border-top: none; mso-border-left-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="299">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Microsoft Outlook&nbsp;for Mac (Office 365)&nbsp;</p>
</td>
<td style="width: 1.5in; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="144">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Supported&nbsp;</p>
</td>
<td style="width: 135.0pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">In progress at Microsoft&nbsp;</p>
</td>
</tr>
<tr>
<td style="width: 224.6pt; border: solid windowtext 1.0pt; border-top: none; mso-border-left-alt: solid windowtext .75pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; background: #F2F2F2; padding: 0in 0in 0in 0in;" valign="top" width="299">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Outlook on the web&nbsp;</p>
</td>
<td style="width: 1.5in; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="144">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Unsupported&nbsp;</p>
</td>
<td style="width: 135.0pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext .75pt; padding: 0in 0in 0in 0in;" valign="top" width="180">
<p class="MsoNormal" style="margin: 2.0pt 0in 2.0pt 3.75pt;">Unsupported&nbsp;</p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;* Works with Exchange server 2013, 2016 and 2019 on-premises.</p>
<p>&nbsp;</p>
<p>Note: Tablets and mobile phones are not support</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 4.1+</p>
<p><strong>Reference</strong>: TFS #193712</p>
<p><strong>Knowledge base ID</strong>: 0255</p>
<p><strong>Last updated</strong>:&nbsp;Apr&nbsp;10, 2019</p>]]></contents>
<contentstext><![CDATA[SUMMARY

The Resource Finder Outlook Add-In is available on different Outlook
clients, below you get the overview of these. Furthermore, specific
features might not come or be available at first feature release to
all clients. 

VERSION/FEATURE  

OUTLOOK ADD-IN  

SUPPORT FOR RECURRENCE   

Outlook 2019 for Windows* 

Supported 

Supported 

Outlook 2016 for Windows* 

Supported 

Unsupported 

Microsoft Outlook for Windows (Office 365) 

Supported 

Supported 

Outlook 2019 for Mac* 

Supported 

Unsupported 

Outlook 2016 for Mac* 

Supported 

Unsupported 

Microsoft Outlook for Mac (Office 365) 

Supported 

In progress at Microsoft 

Outlook on the web 

Unsupported 

Unsupported 

 * Works with Exchange server 2013, 2016 and 2019 on-premises. 

Note: Tablets and mobile phones are not support 

PROPERTIES

APPLIES TO: RC 4.1+ 

REFERENCE: TFS #193712 

KNOWLEDGE BASE ID: 0255 

LAST UPDATED: Apr 10, 2019]]></contentstext>
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<subject><![CDATA[KB0255 - Resource Finder Outlook Add-In - Supported versions and features]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>What is the Portable Object (PO) file used for?</h2>
<p style="text-align: justify;">Resource Central is a multi-language product. It means that the UI language can be switched to a language among a certain set of supported language. We (the development team) use PO files to Export / Import localized / translated languages from / to Resource Central.</p>
<p>&nbsp;</p>
<h2>The structure of the PO file</h2>
<p>The PO file contains multiple similar sections, each of which consists of 4 lines as described below:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F01.jpg" alt="" width="641" height="254" /></p>
<p>&nbsp;</p>
<h2>Notes for PO file reviewers</h2>
<p>Note that the &ldquo;<strong>msgid</strong>&rdquo; and the string next to it must not be edited.</p>
<p>1. If the text in &ldquo;<strong>msgid</strong>&rdquo; line needs to be revised, you must put the revised text into &ldquo;<strong>msgstr</strong>&rdquo; line.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F02.jpg" alt="" width="365" height="125" /></p>
<p>2. If the text in &ldquo;<strong>msgid</strong>&rdquo; line needs no revision, you should leave the &ldquo;<strong>msgstr</strong>&rdquo; line blank.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F03.jpg" alt="" width="412" height="122" /></p>
<p style="text-align: justify;">3. If you want to add a line break into a text then you should put a &lt;linebreak&gt; tag to the position that you want to break. Once development team receive the revised PO file, they find that tag and replace it with a suitable line break character.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F04.jpg" alt="" width="680" height="112" /></p>
<p>4. You should note down which texts you have revised. To do that, add &lt;Revised&gt; tag to the #. line.</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F05.jpg" alt="" width="679" height="119" /></p>
<h2>How localizers should proceed</h2>
<p>These are the steps to localize the software texts from PO file:</p>
<ul>
<li style="text-align: justify;">Open the folder of the language you are going to translate, e.g. if you are about to translate the PO file into German, then open the <strong>German (de)</strong> folder.</li>
<li>Open the PO file (root.po) in that folder.</li>
</ul>
<p style="text-align: justify;"><span style="background-color: #ffff00;">NOTE:</span> The PO file can be opened with any Text Editor such as: Notepad (recommended), WordPad, Word and various translation tool which support .po format.</p>
<ul>
<li>Locate the English texts in <strong>msgid</strong> line</li>
<li>Translate the English texts into local language and type it in <strong>msgstr</strong> line.</li>
</ul>
<p><span style="background-color: #ffff00;">NOTE:</span></p>
<p style="text-align: justify;">1. If there is no text in the <strong>msgstr</strong> line, then the text in <strong>msgid</strong> line should be translated. Put the translation next to the &ldquo;<strong>msgstr</strong>&rdquo; tag. For your information all untranslated texts are put at top section of the PO file and an URL is available at the #. line for the untranslated texts.</p>
<p style="text-align: justify;">2. If there is a text in the <strong>msgstr</strong> line then no translation should be done. All texts are already translated are put at bottom section of the PO file. Only exception is that texts with the tag &ldquo;<strong>&lt;Revised&gt;</strong>&rdquo; should be reviewed in order to check that the translation is still ok.</p>
<p>3. All texts (in both untranslated and translated section) are alphabetically sorted.</p>
<ul>
<li>Increase the version (at the top most of the PO file) and save the file.</li>
</ul>
<p>&nbsp;</p>
<h2>Examples</h2>
<p>If you are going to localize the software texts into German, this is a specific section in the PO file:</p>
<p>Before:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F06.jpg" alt="" width="683" height="111" /></p>
<p>After:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F07.jpg" alt="" width="683" height="106" /></p>
<p>If the version of this package is 1.0, then you should change it to 1.1 and save the PO file:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F08.jpg" alt="" width="632" height="135" /></p>
<p>If you have any comment, then you should put it to the line under &ldquo;<strong>Version</strong>&rdquo;:</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB259_F09.jpg" alt="" width="646" height="128" /></p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: RC 3.8+</p>
<p><strong>Reference</strong>: TFS #183344</p>
<p><strong>Knowledge base ID</strong>: 0259</p>
<p><strong>Last updated</strong>: May 27, 2019</p>]]></contents>
<contentstext><![CDATA[WHAT IS THE PORTABLE OBJECT (PO) FILE USED FOR?

Resource Central is a multi-language product. It means that the UI
language can be switched to a language among a certain set of
supported language. We (the development team) use PO files to Export /
Import localized / translated languages from / to Resource Central. 

THE STRUCTURE OF THE PO FILE

The PO file contains multiple similar sections, each of which consists
of 4 lines as described below: 

NOTES FOR PO FILE REVIEWERS

Note that the "MSGID" and the string next to it must not be edited. 

1. If the text in "MSGID" line needs to be revised, you must put the
revised text into "MSGSTR" line. 

2. If the text in "MSGID" line needs no revision, you should leave the
"MSGSTR" line blank. 

3. If you want to add a line break into a text then you should put a
<linebreak> tag to the position that you want to break. Once
development team receive the revised PO file, they find that tag and
replace it with a suitable line break character. 

4. You should note down which texts you have revised. To do that, add
<Revised> tag to the #. line. 

HOW LOCALIZERS SHOULD PROCEED

These are the steps to localize the software texts from PO file: 

 	* Open the folder of the language you are going to translate, e.g.
if you are about to translate the PO file into German, then open the
GERMAN (DE) folder.
 	* Open the PO file (root.po) in that folder.

NOTE: The PO file can be opened with any Text Editor such as: Notepad
(recommended), WordPad, Word and various translation tool which
support .po format. 

 	* Locate the English texts in MSGID line
 	* Translate the English texts into local language and type it in
MSGSTR line.

NOTE: 

1. If there is no text in the MSGSTR line, then the text in MSGID line
should be translated. Put the translation next to the "MSGSTR" tag.
For your information all untranslated texts are put at top section of
the PO file and an URL is available at the #. line for the
untranslated texts. 

2. If there is a text in the MSGSTR line then no translation should be
done. All texts are already translated are put at bottom section of
the PO file. Only exception is that texts with the tag "<REVISED>"
should be reviewed in order to check that the translation is still ok.


3. All texts (in both untranslated and translated section) are
alphabetically sorted. 

 	* Increase the version (at the top most of the PO file) and save the
file.

EXAMPLES

If you are going to localize the software texts into German, this is a
specific section in the PO file: 

Before: 

After: 

If the version of this package is 1.0, then you should change it to
1.1 and save the PO file: 

If you have any comment, then you should put it to the line under
"VERSION": 

PROPERTIES

APPLIES TO: RC 3.8+ 

REFERENCE: TFS #183344 

KNOWLEDGE BASE ID: 0259 

LAST UPDATED: May 27, 2019]]></contentstext>
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<subject><![CDATA[KB0259 - Software texts - How to localize / translate]]></subject>
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<contents><![CDATA[<p>Maintenance Service Guide for Resource Central ver.&nbsp;4.1 document revision&nbsp;1 is available in pdf format below.</p>
<p>&nbsp;</p>]]></contents>
<contentstext><![CDATA[Maintenance Service Guide for Resource Central ver. 4.1 document
revision 1 is available in pdf format below. 

 ]]></contentstext>
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<subject><![CDATA[Resource Central - Maintenance Service Guide]]></subject>
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<contents><![CDATA[<p>&nbsp;</p>
<h2>Summary</h2>
<p style="text-align: justify;">In order for Exchange Central to work with SQL Azure, you need to make sure that the Open Database Connectivity (ODBC) driver is installed by following these steps:</p>
<p style="text-align: justify;">1. Go to <strong><span style="text-decoration: underline;">https://visualstudio.microsoft.com/downloads/</span></strong> and download the relevant Microsoft Visual C++ Redistributable for Visual Studio 2017</p>
<p><img class="undefined" src="https://www.add-on-support.com/add-on.com/images/KB253_F01.jpg" alt="" width="662" height="287" /></p>
<p style="text-align: justify;">2. Go to <strong><span style="text-decoration: underline;">https://docs.microsoft.com/en-us/sql/connect/odbc/download-odbc-driver-for-sql-server?view=sql-server-2017</span></strong> and download the latest Microsoft ODBC Driver 17 for SQL Server.</p>
<p>Or you can download from the following link:</p>
<ul>
<li>x64: <a href="https://go.microsoft.com/fwlink/?LinkId=746572 ">https://go.microsoft.com/fwlink/?LinkId=746572 </a></li>
<li>x86: <a href="https://go.microsoft.com/fwlink/?LinkId=746571 ">https://go.microsoft.com/fwlink/?LinkId=746571 </a></li>
<li>ODBC Driver 17 for SQL Server: <a href="https://www.microsoft.com/download/details.aspx?id=56567 ">https://www.microsoft.com/download/details.aspx?id=56567 </a></li>
</ul>
<p>3. Install the driver.</p>
<p>&nbsp;</p>
<h2>Properties</h2>
<p><strong>Applies to</strong>: EC 5.2</p>
<p><strong>Reference</strong>: TFS #157582</p>
<p><strong>Knowledge base ID</strong>: 0253</p>
<p><strong>Last updated:</strong> Apr 03, 2019</p>]]></contents>
<contentstext><![CDATA[SUMMARY

In order for Exchange Central to work with SQL Azure, you need to make
sure that the Open Database Connectivity (ODBC) driver is installed by
following these steps: 

1. Go to HTTPS://VISUALSTUDIO.MICROSOFT.COM/DOWNLOADS/ and download
the relevant Microsoft Visual C++ Redistributable for Visual Studio
2017 

2. Go to
HTTPS://DOCS.MICROSOFT.COM/EN-US/SQL/CONNECT/ODBC/DOWNLOAD-ODBC-DRIVER-FOR-SQL-SERVER?VIEW=SQL-SERVER-2017
and download the latest Microsoft ODBC Driver 17 for SQL Server. 

Or you can download from the following link: 

 	* x64: https://go.microsoft.com/fwlink/?LinkId=746572
[https://go.microsoft.com/fwlink/?LinkId=746572]
 	* x86: https://go.microsoft.com/fwlink/?LinkId=746571
[https://go.microsoft.com/fwlink/?LinkId=746571]
 	* ODBC Driver 17 for SQL Server:
https://www.microsoft.com/download/details.aspx?id=56567
[https://www.microsoft.com/download/details.aspx?id=56567]

3. Install the driver. 

PROPERTIES

APPLIES TO: EC 5.2 

REFERENCE: TFS #157582 

KNOWLEDGE BASE ID: 0253 

LAST UPDATED: Apr 03, 2019]]></contentstext>
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