All Outlook profiles get list of signature

Symptom

The instructions can be seen from the following example:

1. Create 3 Outlook profiles: 2 profiles with the same SMTP address: AA@add-on.com, the other with the SMTP address: XX@add-on.com.

2. Create 2 signatures and deploy them to 2 emails: AA@add-on.com and XX@add-on.com.

3. Start Outlook with the XX@add-on.com profile.

4. Open Signature list form (Signatures and Stationery).

5. You can see that the signature deployed for AA@add-on.com is still available:

Meanwhile, it is expected that only signature for the selected profile (XX@add-on.com) is available.

Cause

Signatures in Outlook are not stored separately but in the same folder. It is:

C:\Users\\AppData\Roaming\Microsoft\Signatures (in which is name of the user).

So any profile in Outlook can see the signatures stored in this folder.

Resolution

This issue comes from Outlook and it will be reviewed when a new version of Outlook is released.

Properties

Applies to: All versions of MC

Reference: TFS #28383

Knowledge base ID: 0153

Last updated: Feb 24, 2016