Search or browse our constantly growing customer support knowledgebase for the answers, articles, how to's
Symptom During Add-in operation, you may encounter the following pop-up message: “A program is trying to access email address information stored in Outlook”. Causes The antivirus program blocks th...
Symptom After upgrading to Resource Central (RC) 4.0 from an older version, order forms with “required” properties are blank when you open it in ResourceFinder. Cause In property details, there is a...
Summary In order to help you configure SMS sending in Resource Central backend → System → SMS Configuration, configuration details of each vendor is described below. Purchasable feature - contact Ad...
Summary Add-On Products provides the license files to its clients, which must be uploaded into the system in order to use RC. The License screen (System Manager page → General → License) is used for...
Summary To retrieve location ID, go to RC Admin page → Reports → SQL. Type the following command in SQL statement: select id, Caption, IsApplicationNode, NodeType from Tree Click [Run], a table with...
Summary Configure Windows Authentication on Resource Central backend PRE-REQUISITE 1: Internet Information Services (IIS) feature “Windows Authentication” must be installed and enabled for the Res...
Summary This is Resource Central login screen: If you want, you can add support contact details to the space between disclaimer and AOP logo, like this: In order to do that, follow these steps: 1. G...
Background This article is made to assist in setting up a Kiosk screen for the Guest registration feature of Resource Central using SureFox browser in Kiosk mode on iOS. Setting up on Android is qui...
Summary Note: This is a system requirements informed by Polycom needed when running an on-premise solution. No matter what, customers are advised to engage with Polycom to have this solution install...
Symptom Go to a custom report with location filter in Conditions area. Click on the button to select a location The error page is displayed. It should have been a location page for user to select. ...