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SYMPTOM During Add-in operation, you may encounter the following pop-up message: “A program is trying to access email address information stored in Outlook”. CAUSES The antivirus program bloc...
SYMPTOM After upgrading to Resource Central (RC) 4.0 from an older version, order forms with “required” properties are blank when you open it in ResourceFinder. [img src="https://addonproducts.ka...
SUMMARY In order to help you configure SMS sending in Resource Central backend → System → SMS Configuration, configuration details of each vendor is described below. Purchasable feature - contact...
SUMMARY Add-On Products provides the license files to its clients, which must be uploaded into the system in order to use RC. The License screen (System Manager page → General → License) is used f...
SUMMARY To retrieve location ID, go to RC Admin page → Reports → SQL. Type the following command in SQL statement: select id, Caption, IsApplicationNode, NodeType from Tree Click [Run], a tab...
SUMMARY CONFIGURE WINDOWS AUTHENTICATION ON RESOURCE CENTRAL BACKEND PRE-REQUISITE 1: Internet Information Services (IIS) feature “Windows Authentication” must be installed and enabled for the...
SUMMARY This is Resource Central login screen: [img src="https://addonproducts.kayako.com/media/url/xacMfRHjEfkQqNxy1OAGSOqN2sMKZ5b8" alt="" height="301" style="width: 662px;"] If you want, you ...
BACKGROUND This article is made to assist in setting up a Kiosk screen for the Guest registration feature of Resource Central using SureFox browser in Kiosk mode on iOS. Setting up on Android is q...
SUMMARY Note: This is a system requirements informed by Polycom needed when running an on-premise solution. No matter what, customers are advised to engage with Polycom to have this solution insta...
SYMPTOM * Go to a custom report with location filter in Conditions area. * Click on the button to select a location * The error page is displayed. It should have been a location page for use...