Knowledgebase

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• How to handle private appointments in Resource Central

    SUMMARY By default configuration on Exchange resources, the private flag (RemovePrivateProperty parameter) for incoming private meeting requests is cleared. The result will be that private meeting...

• How to make conditions on checkboxes

    SUMMARY This article is useful if you want to have a textbox that only appears in the form when a specific checkbox is selected.   RESOLUTION This is an example on how to make displaying a fiel...

• Cannot load any reports and ResourceFinder

    SYMPTOM When you click on any report, the following error shows up: [img src="https://addonproducts.kayako.com/media/url/N0iXE0awJMz7WiRWnUmYK4ovQdO4NKnS" alt="" height="481" style="width: 664px;...

• How to perform Add-in 4.0 deployment using command line

    This article consists of the following sections: * Requirements * Advantages of deployment using command line * Predefine add-in configuration properties * Add-in deployment using the comm...

• Different font sizes in Resource Central backend print outputs

    SYMPTOM You can see the different font sizes in Resource Central Backend print outputs with the following examples: * Navigate to Daily Tasks → Orders: Open an order and print it → The output f...

• Database update error encountered when upgrading to Resource Central 3.8 SR1

    SYMPTOM When you upgrade from an older version of Resource Central (RC) to RC 3.8 SR1, the following error message shows up: [img src="https://addonproducts.kayako.com/media/url/uRxLKMrZENNelPWmW...

• Resource Finder script error

  SYMPTOMS When the user accesses Resource Finder from within Outlook, a script error is reported. CAUSE This issue is caused by a mismatch in configuration between Resource Finder and Resource Centr...

• Cannot create order because of property change

    SYMPTOM When creating an order, after you click [Send Order], the screen goes blank and the order cannot be created: [img src="https://addonproducts.kayako.com/media/url/Kddr9pDa3Zk3U9td8IJCcK9dN...

• Tasks overview is not displayed

    SYMPTOM When logging in as a Service Desk Agent, you might see nothing displayed in Tasks screen: [img src="https://addonproducts.kayako.com/media/url/L0FMGnbbhkEzCmKrPJQ9YXn7T3VJsiM1" alt="" hei...

• Server error in My Meetings

    SYMPTOM Open My Meetings (by going to My Meetings Stand Alone page or via Outlook), and select an order, the following error is encountered: [img src="https://www.add-on-support.com/add-on.com/im...