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• Cannot close dialog after running Excel reports

    Symptom This issue occurs to the following Excel reports: Excel\Resources Excel\Reservations Excel\Orders\Properties Symptom of this issue can be seen if you click on one of the above reports, the f...

• Cannot send emails after changing RTS Service Endpoint

    Symptom After changing RealTime Service Endpoint in Resource Central Basic Parameter, emails cannot be sent. If you check in the Mails table of the database, the following message appears in the SMT...

• Errors seen when link to backend is not correct

    Link to the backend web-site is stored two places: Client side: (URL1) Stored in the settings file on client side. It is used to call web services and Resource Finder / My Meetings Server side: (URL...

• Appointments of some resources cannot be retrieved

    Symptom When this issue occurs, Resource Central Add-in cannot retrieve appointments of some resources. This causes malfunction of ResourceFinder (RF). For example: You book an appointment with an o...

• Cancelled Reservation and Cancelled Order emails are not sent to organizer

    Symptom The symptom of this issue can be seen from the following example: Book a meeting with resource1. Move order to resource2 but this reservation (for resource2) is declined by Exchange. It is e...

• Booked quantity of an item is not shown in order form

    Symptom The symptom of this issue can be seen from the following example: 1. Book a meeting with a normal resource. 2. Open its order form and put in 12 for quantity of an item, then send the order....

• No emails are sent from resources

    Summary This issue often occurs when there is something wrong in the configuration, so that the connection is lost and no emails are sent. When it occurs, if you check the log file (stored at: C:\Pr...

• Limitation of recurring booking with Shared Order Form

    Symptom The limitation of booking recurring meetings with Shared Order Form (SOF) can be seen with the following example: Book a new recurring reservation containing orders with resource10 and resou...

• Updating one instance of a recurring meeting outside ResourceFinder is not supported

    Summary If organizer changes time (which can be done by dragging the appointment around the calendar) of an instance before opening ResourceFinder (RF), Resource Central cannot know which instance i...

• Some texts/characters are not supported in Resource Central

  Summary Some special texts/characters have been tested to prove that they have not been supported in Resource Central system. The list of these texts/characters is as follows: Text/Character Where doe...